{ "count" : 56017, "data" : [ { "id" : "6a305640f292fd229cf264ea", "title" : "Billing Specialist", "company" : "Delivery Hero", "industry" : "Internet", "salary" : { "min" : 30000.0, "max" : 42000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Billing Specialist in Barcelona, Spain, adjusted for the E-commerce industry and company size." }, "location" : "Barcelona, Spain", "locations" : [ "Barcelona", "Spain" ], "timestamp" : "2026-06-16T08:00:53.019", "fingerprint" : "d44b7832b144f243d1edd9c221e7aadfe01ebedf16d4806017e3137b0a849e1f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DeliveryHero/744000132204990-billing-specialist-on-demand", "externalId" : "744000132204990", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Excel, SQL, Google Apps Script", "professionalSkills" : [ "Pricing analysis" ], "hardSkillsList" : [ "Billing", "Payment collection", "Master data maintenance", "Process improvement", "Pricing reconciliation" ], "softSkillsList" : [ "Adaptability", "Patience", "Responsiveness", "Service-oriented" ], "hardSkills" : [ { "name" : "Billing", "level" : "intermediate" }, { "name" : "Payment collection", "level" : "intermediate" }, { "name" : "Master data maintenance", "level" : "intermediate" }, { "name" : "Process improvement", "level" : "intermediate" }, { "name" : "Pricing reconciliation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Patience" }, { "name" : "Responsiveness" }, { "name" : "Service-oriented" } ], "majorSkills" : "Billing operations, Process improvement, Data analysis", "majorSkillsList" : [ "Billing operations", "Process improvement", "Data analysis" ], "coreResponsibilities" : "Own On-demand finance operations E2E, Generate invoices accurately, Generate payment files accurately, Support payment collection processes, Negotiate payment terms, Update billing records, Maintain billing master data, Resolve partner invoicing inquiries, Resolve partner payment inquiries, Collaborate with commercial teams, Resolve billing related inquiries, Identify process improvements, Implement process improvements, Assist with pricing reconciliations, Maintain billing documentation, Update billing documentation, Support pricing analysis, Deep-dive on partner profitability, Deep-dive on country-level profitability, Identify margin improvement opportunities", "teamCollaboration" : "Collaborate with commercial teams", "domainKnowledge" : "B2B billing", "domainList" : [ "b2b-billing" ], "domainSpecificKnowledge" : [ "B2B billing" ], "toolProficiency" : [ "SAP", "Navision", "Business Central", "Salesforce" ], "communicationSkills" : "English communication; Spanish communication", "documentationSkills" : "Maintain documentation", "problemSolvingSkills" : "Data-driven mentality", "qualificationsBasic" : "2+ years B2B billing experience", "qualificationsPreferred" : "AP/AR experience is a plus, ERP systems knowledge, Experience in shared service centers, Experience in global finance operations, Process improvement experience, Accounting experience, Experience working with SQL, Familiarity with scripting languages", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. YOUR MISSION Glovo launched Glovo On-Demand in 2022, a new vertical with the purpose of helping partners power their own delivery channels using our world-class logistics network. Since this is a young business unit, we don’t have all the answers yet—and that’s where you come in. As Finance Operations Senior Assistant, you will have a key role over the next 12–18 months in supporting the rapid growth and increasing complexity of Glovo On-demand Finance Operations. If you’re someone who enjoys getting their hands dirty with data, fixing broken processes, and working in a fast-paced, multicultural environment where your technical input actually changes how we operate, this is for you. THE JOURNEY * Own On-demand finance operations E2E. * Generate invoices and payments files accurately in a timely manner. * Support payment collection processes, negotiating payment terms when necessary. * Update and maintain billing records and master data when applicable. * Support the resolution of partner invoicing and payment inquiries within agreed SLA’s. * Collaborate closely and proactively with commercial teams in resolving all billing related inquiries within established SLAs. * Assist in identifying and implementing E2E process improvements. * Assist with pricing reconciliations. * Maintain and update billing documentation thoroughly and accurately, in accordance with department guidelines. * Support pricing analysis including deep-dives on partner or country-level profitability and identify margin improvement opportunities. ## Qualifications WHAT YOU WILL BRING TO THE RIDE * 2+ years’ experience in B2B billing, AP/AR experience is a plus. * Highly organized and able to multi task in a fast-paced environment with attention to detail with a quality focus. * A data-driven mentality, using analytics to resolve problems, make informed decisions and optimize processes. * Ability to develop in a multicultural environment; a true team player. * Adaptability, Patience and Responsiveness and service-oriented attitude. * Office Suite expertise: Excel proficiency. * Excellent English and Spanish communication skills. * Knowledge of ERP systems (SAP, Navision, Business Central, Salesforce..), experience in shared service centers, global finance operations, process improvement or accounting are a plus. * Experience working with SQL is a plus. * Familiarity with scripting languages (ex. Google Apps Script) for data manipulation is a plus. ## Additional Information At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles[ here](https://careers.deliveryhero.com/leadership-principles). Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our [Instagram](https://www.instagram.com/lifeatglovo/) and check out our [LinkedIn](https://www.linkedin.com/company/glovo-app/) and [website](https://about.glovoapp.com/)!", "summaryDescription" : "Billing Specialist at Delivery Hero. Skills: Billing operations, Process improvement, Data analysis. Own On-demand finance operations E2E. Generate invoices accurately", "postedDate" : "2026-06-15T13:57:33.000", "createdAt" : "2026-06-15T23:38:02.509", "lastUpdated" : "2026-06-16T08:00:53.019", "ingestTimestamp" : "2026-06-15T23:38:02.509", "mongoId" : "6a305640f292fd229cf264ea", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Billing", "Payment collection", "Master data maintenance", "Process improvement", "Pricing reconciliation", "Adaptability", "Patience", "Responsiveness", "Service-oriented", "Billing operations", "Data analysis", "Pricing analysis", "B2B billing", "SAP", "Navision", "Business Central", "Salesforce" ], "skillCount" : 17, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 791.5866, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30679bf292fd229cfbf91a", "title" : "Billing Specialist", "company" : "Centrum Health", "salary" : { "min" : 45000.0, "max" : 60000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Billing Specialist in Doral, United States, adjusted for the healthcare industry and full-time employment." }, "location" : "Doral, Florida, United States", "locations" : [ "Doral", "Florida", "United States" ], "timestamp" : "2026-06-16T08:45:51.043", "fingerprint" : "955575ea83617849e93448387cb52acb2f0161fa00eec7336590e8b020a5607a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/centrumhealth/jobs/6015444004", "externalId" : "6015444004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Doral", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "25.8195424,-80.3553302" } ], "locationText" : "Doral, Florida, United States", "minimumEducation" : "High School", "experienceMinYears" : 1, "rawDescription" : "WHO WE ARE NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid. NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all. JOB SUMMARY The Biller Specialist is responsible for the accuracy of the super bill/claim prior to transmission to payer, including validation of appropriate Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), and International Classification of Diseases, Tenth Revision, Clinical Modification (ICD-10-CM). DUTIES & RESPONSIBILITIES The Billing Specialist job description is intended to point out major responsibilities within the role, but it is not limited to these items. Assign/remove CPT, HCPCS and modifiers as part of the super bill/claim validation process. Prepare and review super bill/claims prior to submission. Identify coding trends and opportunities to improve quality, efficiency and productivity.   Checking each insurance payment for accuracy. Ensure compliance with billing and payers’ guidelines. Calling insurance companies regarding any discrepancy in payments if necessary Researching and appealing denied claims. EDUCATION AND PROFESSIONAL EXPERIENCE (Licensures AND Certifications) High school diploma or GED equivalent Minimum of 1 year of experience as a medical biller. PROFESSIONAL COMPETENCIES Knowledge of insurance guidelines including HMO/PPO, Medicare, Medicaid, and other payer requirements and systems. Knowledge of CPT, ICD-10-CM and HCPCS codes. Knowledge of coding principles and guidelines. Knowledge of billing principles and guidelines. Knowledge of federal, state, and payer-specific regulations and policies pertaining to documentation, coding, and billing for professional and technical services. Excellent written and oral communication skills Prefer but not require American Academy of Professional Coder (AAPC) Certified Professional Coder (CPC) or American Health Information Management Association (AHIMA) Certified Coding Specialist (CCS).     As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.", "summaryDescription" : "Billing Specialist at Centrum Health", "postedDate" : "2026-06-15T23:26:38.338", "createdAt" : "2026-06-15T23:26:38.338", "lastUpdated" : "2026-06-16T08:45:51.043", "ingestTimestamp" : "2026-06-15T23:26:38.338", "mongoId" : "6a30679bf292fd229cfbf91a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 60000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 789.99, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305117f292fd229cef9681", "title" : "Billing and Collections Specialist", "industry" : "Accounting", "salary" : { "min" : 20.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T11:49:18.910", "fingerprint" : "29b800dd9e23365353989a988a628a24221cb58c58c583aecfab5fb556dbfaa5", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/126ddf84-3828-4227-bbb0-8fdc6c13387d/apply", "externalId" : "126ddf84-3828-4227-bbb0-8fdc6c13387d", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "professionalSkills" : [ "Debt resolution", "Payment arrangements" ], "hardSkillsList" : [ "Collections", "Account resolution", "Customer engagement" ], "softSkillsList" : [ "Conflict resolution", "Negotiation" ], "hardSkills" : [ { "name" : "Collections", "level" : "intermediate" }, { "name" : "Account resolution", "level" : "intermediate" }, { "name" : "Customer engagement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Conflict resolution" }, { "name" : "Negotiation" } ], "majorSkills" : "Collections, Customer service, Negotiation", "majorSkillsList" : [ "Collections", "Customer service", "Negotiation" ], "coreResponsibilities" : "Contact customers regarding outstanding balances, Guide customers through payment options, Guide customers through resolution strategies, Investigate account information, Locate responsible parties, Gather relevant details, Negotiate payment arrangements, Maintain professionalism, Maintain compliance, Deliver high-quality customer service, Demonstrate empathy, Demonstrate conflict resolution skills, Demonstrate effective communication, Maintain accurate documentation, Document customer interactions, Document payment agreements, Document account activities, Meet performance objectives, Adhere to regulations, Adhere to customer communications, Participate in training, Participate in coaching, Participate in professional development", "domainKnowledge" : "Collections regulations", "domainList" : [ "collections-regulations" ], "domainSpecificKnowledge" : [ "Collections regulations" ], "toolProficiency" : [ "Company systems" ], "communicationSkills" : "Customer communication", "continuousLearning" : "Ongoing training; Coaching; Professional development; Industry knowledge improvement; Extensive paid training; Career advancement opportunities; Industry-recognized education; Certification support", "problemSolvingSkills" : "Problem-solving; Conflict resolution", "specialRequirements" : "In-person training required, Residency within commuting radius", "outcomesObjectives" : "Meet collections objectives; Meet account resolution objectives; Meet customer engagement objectives", "qualificationsBasic" : "High school diploma or GED required, Customer service skills required, Communication skills required, Interpersonal skills required, Demonstrated resilience required, Demonstrated persistence required, Demonstrated professionalism required, Effective negotiation required, Problem-solving abilities required, Manage multiple priorities required, Attention to detail required, Compliance standards required, Conflict resolution skills required, Ability to remain composed required, Self-motivated mindset required, Goal-oriented mindset required, Ability to work independently required, Reliable internet connection required, Minimum download speed 15 Mbps required, Minimum upload speed 3 Mbps required, Ability to complete in-person training required, Maintain residency within commuting radius required", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Contact customers regarding outstanding balances and guide them through available payment options and resolution strategies. Investigate account information, locate responsible parties, and gather relevant details to facilitate successful debt resolution. Negotiate payment arrangements that balance customer needs with business objectives while maintaining professionalism and compliance. Deliver high-quality customer service during challenging conversations, demonstrating empathy, conflict resolution skills, and effective communication. Maintain accurate documentation of customer interactions, payment agreements, and account activities within company systems. Meet individual and team performance objectives related to collections, account resolution, and customer engagement. Adhere to all applicable state and federal regulations governing collections activities and customer communications. Participate in ongoing training, coaching, and professional development initiatives to continuously improve performance and industry knowledge. Requirements High school diploma or GED required. Strong customer service, communication, and interpersonal skills. Demonstrated resilience, persistence, and professionalism when managing challenging situations and difficult conversations. Effective negotiation and problem-solving abilities with a focus on achieving mutually beneficial outcomes. Ability to manage multiple priorities while maintaining attention to detail and compliance standards. Strong conflict resolution skills and the ability to remain composed in high-pressure environments. Self-motivated and goal-oriented mindset with the ability to work independently in a remote setting. Reliable internet connection with a minimum download speed of 15 Mbps and upload speed of 3 Mbps for remote work. Ability to complete required in-person training and maintain residency within the designated commuting radius throughout employment. Benefits Base pay of $20 per hour plus uncapped commission opportunities. Average first-year earnings of $60,000–$75,000, with potential second-year earnings of $70,000–$100,000 based on performance. $500 new hire bonus upon successful completion of the required training period. Fully remote work arrangement after completion of in-person training. Comprehensive health and wellness benefits starting on the first day of employment. Competitive 401(k) retirement plan with company matching contributions. Generous paid time off and company holiday schedule. No late-night, weekend, or irregular working hours, supporting strong work-life balance. Extensive paid training, professional development, and career advancement opportunities. Access to industry-recognized education and certification support. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Billing and Collections Specialist. Skills: Collections, Customer service, Negotiation. Contact customers regarding outstanding balances. Guide customers through payment options", "postedDate" : "2026-06-15T09:33:20.428", "createdAt" : "2026-06-15T09:33:20.428", "lastUpdated" : "2026-06-16T11:49:18.910", "ingestTimestamp" : "2026-06-16T03:21:46.335", "mongoId" : "6a305117f292fd229cef9681", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 41600, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Collections", "Account resolution", "Customer engagement", "Conflict resolution", "Negotiation", "Customer service", "Debt resolution", "Payment arrangements", "Collections regulations", "Company systems" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 731.0998, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3058bdf292fd229cf43fb0", "title" : "EHR and Billing Support Specialist", "company" : "Sourcefit", "industry" : "Healthcare", "salary" : { "min" : 600000.0, "max" : 900000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level EHR and Billing Support Specialist in Quezon City, Philippines, adjusted for the healthcare industry." }, "location" : "Bridgetowne Quezon City, Philippines, PH", "locations" : [ "Bridgetowne Quezon City", "Philippines", "PH" ], "timestamp" : "2026-06-16T07:26:11.420", "fingerprint" : "e303d2761da72ab34d80b83cd91bece35748c2aa3f14f90a1c17c668af7fc24f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://sourcefit.breezy.hr/p/072ac1a28fec-ehr-and-billing-support-specialist", "externalId" : "072ac1a28fec", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Quezon City", "state" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6510546,121.0486254" } ], "locationText" : "Quezon City, Metro Manila, Philippines", "employmentType" : "FULL_TIME", "majorSkills" : "EHR, Billing support", "majorSkillsList" : [ "EHR", "Billing support" ], "coreResponsibilities" : "Provide EHR support, Provide billing support, Troubleshoot EHR issues, Troubleshoot billing issues, Assist users with EHR, Assist users with billing", "domainKnowledge" : "EHR systems; Medical billing", "domainList" : [ "ehr-systems", "medical-billing" ], "domainSpecificKnowledge" : [ "EHR systems", "Medical billing" ], "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "EHR experience, Billing support experience", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "summaryDescription" : "EHR and Billing Support Specialist at Sourcefit. Skills: EHR, Billing support. Provide EHR support. Provide billing support", "createdAt" : "2026-06-15T22:11:34.728", "lastUpdated" : "2026-06-16T07:26:11.420", "ingestTimestamp" : "2026-06-15T22:11:34.728", "mongoId" : "6a3058bdf292fd229cf43fb0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "EHR", "Billing support", "EHR systems", "Medical billing" ], "skillCount" : 4, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 714.8494, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2c6bed74d8ee00a0915d29", "title" : "Billing Specialist", "company" : "Dental Health Associates of Madison", "industry" : "Healthcare", "salary" : { "min" : 52000.0, "max" : 71000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Billing Specialist in Fitchburg, United States, adjusted for the healthcare industry." }, "location" : "Fitchburg, WI", "locations" : [ "Fitchburg", "WI" ], "timestamp" : "2026-06-16T02:11:01.360", "fingerprint" : "5e640a3a91bc7368da8913c1a619baae4f447b8f82f071a633b840d41f9d3e70", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://dental-health-associates.breezy.hr/p/847c300df318-billing-specialist-dental-clinic-experience-required", "externalId" : "847c300df318", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fitchburg", "state" : "Wisconsin", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.0020919,-89.4238170" } ], "locationText" : "Fitchburg, Wisconsin, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Process patient billing, Manage insurance claims, Handle patient inquiries, Maintain billing records, Ensure accurate coding, Process payments, Reconcile accounts, Follow up on outstanding balances", "domainKnowledge" : "Dental billing; Medical insurance", "domainList" : [ "dental-billing", "medical-insurance" ], "domainSpecificKnowledge" : [ "Dental billing", "Medical insurance" ], "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "\uD83C\uDFC6 Voted Madison’s Favorite Place to Work & Best Dental Practice Dental Health Associates of Madison (DHA), a doctor-owned and locally led practice is looking for a Dental Billing Specialist to join our team at the Fitchburg Clinic. This is an in-person role (not remote) & requires dental", "summaryDescription" : "Billing Specialist at Dental Health Associates of Madison. Process patient billing. Manage insurance claims", "createdAt" : "2026-06-14T21:05:07.590", "lastUpdated" : "2026-06-16T02:11:01.360", "ingestTimestamp" : "2026-06-14T21:05:07.590", "mongoId" : "6a2c6bed74d8ee00a0915d29", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 71000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Dental billing", "Medical insurance" ], "skillCount" : 2, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 699.7693, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8c2374d8ee00a0974a58", "title" : "Retention Specialist", "company" : "SpotOn", "industry" : "Customer Success", "salary" : { "min" : 22300.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : false }, "location" : "Mexico City, Mexico City, Mexico", "locations" : [ "Mexico City, Mexico City, Mexico" ], "timestamp" : "2026-06-16T02:52:22.412", "fingerprint" : "c0ba777b3cedddd6f30c5e15d48fbd13fa39bda215d1484a49ff786cdda5b087", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/spoton/441b8be0-79ff-4279-b7e1-b02db9baefab/application", "externalId" : "441b8be0-79ff-4279-b7e1-b02db9baefab", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mexico City", "state" : "Mexico City", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "19.4326296,-99.1331785" } ], "locationText" : "Mexico City, Mexico City, Mexico", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. POSITION OBJECTIVE The Retention Specialist plays a critical role in protecting revenue and strengthening long-term client relationships. This role serves as the primary point of contact for at-risk clients, providing empathetic, solution-oriented support while identifying pain points, guiding resolution, and ensuring clients realize the full value of SpotOn solutions. Success in this role directly drives retention, revenue preservation, and client satisfaction, with opportunities to contribute to growth initiatives through upsell and proactive engagement.. RESPONSIBILITIES - Manage inbound and outbound client interactions, including Salesforce cases, emails, and churn alerts, with urgency and professionalism. - Engage B and C segment clients to resolve dissatisfaction, restore accounts, and prevent churn. - Conduct proactive health checks, risk assessments, and escalations to safeguard account retention. - Collaborate with Sales, Support, and Client Success teams to resolve issues and recover at-risk accounts. - Recommend tailored solutions, product enhancements, and pricing adjustments to retain clients. - Negotiate cancellations and execute creative retention strategies to preserve recurring revenue. - Maintain accurate documentation of all client interactions, resolutions, and outcomes. - Meet retention KPIs and performance targets, while identifying trends to improve engagement and revenue. - Execute proactive outreach to accounts showing early signs of disengagement. - Maintain expert knowledge of SpotOn products and value propositions to support client success. - Respond promptly to client inquiries and online feedback, ensuring timely resolution and positive experiences. - Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. - Review and verify outcomes before submission to maintain consistency and high-quality standards. - Identify and address process gaps or errors to drive continuous improvement and operational excellence. SKILLS & KNOWLEDGE - Strong communication, influence, and problem-solving skills; able to collaborate across teams and engage stakeholders. - High emotional intelligence with exceptional written and verbal communication for client-facing interactions. - Ability to manage multiple clients, cases, and projects in a fast-paced environment. - Solutions-oriented, proactive mindset with a focus on retention and client satisfaction. - Adaptable and agile, able to navigate complexity and ambiguity while meeting deadlines. - Depth of experience in client retention, account management, or customer success with measurable outcomes. - Knowledge of payment processing, SaaS, or software solutions industries. PREVIOUS EXPERIENCE - 2 – 5 years of professional experience in customer success or related roles. - Experience in fintech or SaaS environments preferred. EDUCATION / PROFESSIONAL TRAINING - Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality Management, or a related field required. - An equivalent combination of education and experience may be considered. LANGUAGES & LEVEL OF PROFICIENCY - Fluent in English and Spanish (written and verbal). - Additional languages are preferred but not required. WHAT WE OFFER - Base salary: $22,300 MXN/month - Food vouchers: $1,500 MXN/month - Health and dental insurance - Christmas bonus: 20 days - Law-mandated benefits - Professional development and growth opportunities - Total Pass (Wellness & fitness program) - Work schedule: Monday to Friday, 9 AM to 6 PM - Hybrid scheme: 3 days in the office and 2 days working from home. Ready to grow your career in a company that values ambition, drive, and teamwork? Apply now and let's build success together! We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com http://spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.", "summaryDescription" : "Retention Specialist at SpotOn", "createdAt" : "2026-06-14T20:12:03.213", "lastUpdated" : "2026-06-16T02:52:22.412", "ingestTimestamp" : "2026-06-14T20:12:03.213", "mongoId" : "6a2c8c2374d8ee00a0974a58", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 694.1474, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3058bdf292fd229cf43fc1", "title" : "Medical Billing Specialist", "company" : "Sourcefit", "industry" : "Healthcare", "salary" : { "min" : 360000.0, "max" : 540000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Medical Billing Specialist in Quezon City, Philippines, adjusted for the healthcare industry and company size." }, "location" : "Eastwood Quezon City, PH", "locations" : [ "Eastwood Quezon City", "PH" ], "timestamp" : "2026-06-16T06:43:29.155", "fingerprint" : "e426a3b45c20e7dfac1410d0602ecb11bb4d4a4078df2e043df006050afb3040", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://sourcefit.breezy.hr/p/4ab457df1e35-medical-billing-specialist-collections", "externalId" : "4ab457df1e35", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Quezon City", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6510546,121.0486254" } ], "locationText" : "Quezon City, Philippines", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Medical Billing Specialist at Sourcefit", "createdAt" : "2026-06-15T22:12:29.353", "lastUpdated" : "2026-06-16T06:43:29.155", "ingestTimestamp" : "2026-06-15T22:12:29.353", "mongoId" : "6a3058bdf292fd229cf43fc1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "_score" : 691.1266, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca53f74d8ee00a09b5652", "title" : "Billing Specialist", "company" : "Gibson Dunn", "industry" : "Legal", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Billing Specialist in Dallas, United States, adjusted for the legal industry and company size." }, "location" : "Dallas", "locations" : [ "Dallas", "New York", "San Francisco", "Washington", "D.C." ], "timestamp" : "2026-06-16T00:45:48.011", "fingerprint" : "48bb72263180562dd35cef38975d91590028b26ede6b16b543015b95f4d01be8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/gibsondunn/jobs/4257298009", "externalId" : "4257298009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dallas", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7762719,-96.7968559" } ], "locationText" : "Dallas, Texas, United States", "technicalSkills" : "Microsoft Office Suite, Excel", "professionalSkills" : [ "Data entry", "Customer service", "Billing arrangements", "Variance analysis", "Invoice analysis", "Report generation", "Balance research" ], "hardSkillsList" : [ "Billing", "Data entry", "Report generation", "Invoice analysis" ], "hardSkills" : [ { "name" : "Billing", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Report generation", "level" : "intermediate" }, { "name" : "Invoice analysis", "level" : "intermediate" } ], "majorSkills" : "Billing, Data entry, Customer service", "majorSkillsList" : [ "Billing", "Data entry", "Customer service" ], "coreResponsibilities" : "Provide data entry support, Serve as liaison, Handle high volume of work, Complete tasks accurately, Complete tasks timely, Obtain full understanding of billing matters, Identify billing discrepancies, Resolve billing discrepancies, Collaborate to finalize billing arrangements, Implement complex billing arrangements, Facilitate budget preparation, Facilitate budget submission, Provide variance analysis, Coordinate monthly distribution of pre-bills, Monitor revision completion, Monitor invoice finalization, Analyze invoices for compliance, Generate WIP reports, Generate A/R reports, Generate On-Account reports, Track attorney inventories, Complete ad hoc billing requests, Research aging WIP balances, Research aging A/R balances, Provide analysis for balances", "teamCollaboration" : "Collaborate with Pricing department; Work collaboratively with team members; Interact with all levels", "domainKnowledge" : "Legal billing; Law firm environment", "domainList" : [ "legal-billing", "law-firm-environment" ], "domainSpecificKnowledge" : [ "Legal billing", "Law firm environment" ], "toolProficiency" : [ "CMS Aderant", "Elite billing software" ], "communicationSkills" : "Written communication; Professional phone manner", "problemSolvingSkills" : "Resolve discrepancies; Research balances", "specialRequirements" : "Ability to work overtime", "qualificationsBasic" : "3+ years billing experience, Microsoft Office Suite proficiency", "qualificationsPreferred" : "College degree in Business, College degree in Accounting, College degree in Finance, 3+ years legal billing experience, 3+ years law firm experience, CMS Aderant experience, Elite billing software experience, High knowledge CMS Aderant applications", "workSiteFlexibility" : "Flexible", "rawDescription" : "Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision. Based in New York, Washington D.C., San Francisco, or Dallas, the Billing Specialist will provide general data entry support to the Central Billing department and Accounting department. The Billing Specialist should strive to provide their assigned attorneys and clients with the highest-quality customer service by becoming a subject-matter expert in all billing matters. The Billing Specialist will serve as the liaison between their assigned attorneys and the Billing Department, so the candidate must be very flexible and highly committed to quality in order to establish and maintain an excellent working relationship with the partners and secretaries. The Billing Specialist can expect to handle a high volume of work and will work collaboratively with other billing team members in order to complete tasks accurately and timely. The candidate will be responsible for obtaining a full understanding of their billing matters and should be able to identify and resolve complex billing discrepancies. The role reports to the Billing Supervisor. Responsibilities include: Collaborate with Pricing department to finalize and implement complex billing arrangements, including mulitpayor, volume discounts, and alternative fee arrangements. Facilitate the preparation and submission of budgets for specified matters and provide variance analysis to attorneys as requested. Coordinate the monthly distribution of pre-bills to partners for review and revisions. Monitor the completion of suggested revisions and finalization of invoices. Analyze invoices to ensure compliance with Firm policies and client guidelines. Generate WIP, A/R, and On-Account reports and track assigned attorneys’ inventories. Complete ad hoc billing requests as requested by attorneys. Research aging WIP and A/R balances and provide attorneys with thoughtful analysis regarding best course of action for balances. Qualifications: The ideal candidate will be willing to take initiative to complete tasks accurately and in a timely manner. Candidate should be a forward thinker and should be ready and willing to contribute their ideas towards the improvement of department processes. Must have outstanding written communication skills and a professional phone manner. Candidate should be comfortable interacting with all levels of the organization including with C-Suite executives, Finance upper management and senior attorneys. Must have excellent attention to detail and the ability to work well under pressure in order to achieve individual and team goals. Candidate must have the ability to balance multiple tasks with strict deadlines and should be able to delegate work in an efficient manner in order to meet these deadlines. An ownership mentality is absolutely essential for success in this position. Ability to work overtime as necessary. Experience: College degree in Business, Accounting, Finance, or related field is strongly preferred, but not required. Minimum of three years of billing experience; experience in legal billing or law firm environment is a plus. Experience with CMS Aderant or Elite billing software required; a high level of knowledge with all CMS Aderant billing applications is preferred. Strong technology skills, including knowledge of Microsoft Office Suite (with an emphasis on Excel), are a must. Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law. Compensation retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses. ______ For technical difficulties with our online application, please contact us at staffrecruiting@gibsondunn.com. Our recruiting support team will respond as soon as possible. ______ Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations. If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at recruiting-accommodations@gibsondunn.com. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.", "summaryDescription" : "Billing Specialist at Gibson Dunn. Skills: Billing, Data entry, Customer service. Provide data entry support. Serve as liaison", "postedDate" : "2026-06-14T18:37:07.207", "createdAt" : "2026-06-14T18:37:07.207", "lastUpdated" : "2026-06-16T00:45:48.011", "ingestTimestamp" : "2026-06-14T18:37:07.207", "mongoId" : "6a2ca53f74d8ee00a09b5652", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 60000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Billing", "Data entry", "Report generation", "Invoice analysis", "Customer service", "Billing arrangements", "Variance analysis", "Balance research", "Legal billing", "Law firm environment", "CMS Aderant", "Elite billing software" ], "skillCount" : 12, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 687.0356, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb05d74d8ee00a09d9bcc", "title" : "Retention Specialist", "company" : "Jobber", "industry" : "Success", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Retention Specialist in Vancouver, Canada, adjusted for the SaaS industry." }, "location" : "Vancouver", "locations" : [ "Vancouver", "Edmonton", "Kitchener-Waterloo", "Toronto" ], "timestamp" : "2026-06-15T09:09:38.218", "fingerprint" : "6106bd5f17fd82b78f0e91ead7064e195380d932c75dde0a408be86e81175088", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/jobber/a797f5ab-14c5-4070-8a8a-54b417b420af/application", "externalId" : "a797f5ab-14c5-4070-8a8a-54b417b420af", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer success", "Value realization", "Customer relationships", "Customer retention", "Customer satisfaction" ], "hardSkillsList" : [ "Consultative conversations", "Diagnostic approach", "Product knowledge" ], "hardSkills" : [ { "name" : "Consultative conversations", "level" : "intermediate" }, { "name" : "Diagnostic approach", "level" : "intermediate" }, { "name" : "Product knowledge", "level" : "intermediate" } ], "majorSkills" : "Customer retention, Customer success, Value realization", "majorSkillsList" : [ "Customer retention", "Customer success", "Value realization" ], "coreResponsibilities" : "Engage customers at risk of cancellation, Identify solutions for customer success, Conduct proactive outbound retention calls, Help customers address challenges, Facilitate scheduled value sessions, Help customers unlock full value, Use consultative diagnostic approach, Uncover root causes behind churn risk, Ask the right questions, Interpret product usage patterns, Interpret account health indicators, Recommend solutions for customer barriers, Protect and retain recurring revenue, Influence customer decisions, Guide at-risk customers toward solutions, Reinforce long-term value of subscription, Exercise sound judgment, Make decisions in complex situations, Balance customer needs with business outcomes, Drive best possible retention result, Partner with cross-functional teams, Share insights from retention conversations, Identify churn trends, Surface product gaps, Contribute to customer experience improvements, Contribute to long-term retention strategy, Identify patterns in churn drivers, Influence cross-functional improvements", "teamCollaboration" : "Customer Success; Support; Product; Billing; Cross-functional teams", "domainKnowledge" : "Jobber platform", "domainList" : [ "jobber-platform" ], "domainSpecificKnowledge" : [ "Jobber platform" ], "communicationSkills" : "Consultative conversations; Value sessions", "continuousLearning" : "Talent development program; Career coaching; Career development", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "specialRequirements" : "Monday to Friday 11am to 8pm MT, 1pm to 10pm ET", "outcomesObjectives" : "Save rate; Customer retention; Long-term customer success; Recurring revenue retention", "qualificationsBasic" : "At least 1 day per week in office", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "ARE YOU PASSIONATE ABOUT HELPING CUSTOMERS SUCCEED, SOLVING MEANINGFUL PROBLEMS, AND MAKING A REAL IMPACT ON THE BUSINESSES YOU SUPPORT EVERY DAY? We’re looking for a Retention Specialist to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence. The Team: The Retention team plays a critical role in protecting recurring revenue and strengthening long-term customer relationships, supporting customers at pivotal moments when they are deciding whether to continue their Jobber subscription. Through both inbound and outbound retention conversations, our team connects with customers who may be experiencing challenges, exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way, and then connect them to the Jobber features and workflows that solve their specific problems and help their businesses grow. We partner closely with Customer Success, Support, Product, and Billing to surface churn risks, share insights from customer conversations, and continuously improve the overall customer experience. The Role: Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand what’s standing in their way, and connect them to solutions that help them succeed. You’ll lead meaningful, consultative conversations to understand the underlying causes behind cancellation requests or disengagement, identify barriers to success, and guide customers toward solutions that strengthen their experience with Jobber and make a real difference for their business. You’ll ask the right questions before offering solutions, and you’ll treat every conversation as an opportunity to genuinely improve someone’s experience. Retention Specialists engage with customers through inbound calls, proactive retention outreach, and scheduled value sessions, translating Jobber’s capabilities into practical, meaningful solutions tailored to each customer’s unique situation. You’ll develop deep product knowledge and act as a trusted advisor to customers, confidently navigating complex conversations and leveraging your expertise to showcase how Jobber’s features solve meaningful problems for businesses, helping customers make informed decisions that drive their long-term success. Success in this role is measured through outcomes such as save rate, customer retention, and long-term customer success following retention conversations, with Retention Specialists taking direct ownership of outcomes that impact recurring revenue retention. Shift: Monday to Friday 11am to 8pm MT (1pm to 10pm ET) Please note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according to the department schedule The Retention Specialist will: - Engage with customers at risk of cancellation through retention-focused phone conversations via direct inbound phone line or booked calls, identifying solutions that help them continue to succeed with Jobber. - Conduct proactive outbound retention calls to customers showing signs of churn risk, using available signals such as account health indicators or changes in engagement to help customers address challenges before they lead to cancellation. - Facilitate scheduled value sessions that help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption, workflow optimization, training, and best practices tailored to their business. - Use a consultative, diagnostic approach to uncover root causes behind churn risk. You’ll ask the right questions, interpret signals such as product usage patterns and account health indicators, and recommend solutions that genuinely address what’s getting in the customer’s way. - Play a direct role in protecting and retaining recurring revenue by influencing customer decisions at critical moments in their lifecycle, guiding at-risk customers toward solutions that reinforce the long-term value of their Jobber subscription. - Exercise sound judgment and decision-making in navigating complex or high-risk customer situations, balancing customer needs with business outcomes to drive the best possible retention result. - Partner with cross-functional teams to share insights from retention conversations, helping identify churn trends, surface product gaps, and contribute to improvements across the customer experience. - Contribute to improving long-term retention strategy by identifying patterns in churn drivers and influencing cross-functional improvements to product, onboarding, and customer experience. - Adapt quickly to evolving processes, tools, and product updates in a growing environment where customer needs and solutions continue to evolve. - Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit! To be successful, you should have: - A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience. - A genuine curiosity about what’s driving customer challenges. You ask great questions, listen closely, and understand the problem before proposing a solution. - The ability to translate product knowledge into customer solutions. You don’t just know what Jobber does – you can connect its features to the specific needs of each customer’s business in a way that resonates. - The ability to influence outcomes through consultative conversations, confidently guiding customers through complex situations such as cancellation decisions, product challenges, or pricing concerns. - Strong verbal communication skills and a customer-first mindset, allowing you to build rapport quickly and navigate challenging conversations with empathy and clarity. - A results-driven mindset that motivates you to take ownership of customer outcomes and work toward solutions that support long-term customer success. - Resilience and composure. You stay calm under pressure, handle rejection professionally, and learn quickly from difficult conversations. - Strong problem-solving ability. You assess situations critically, identify root causes, and propose creative, practical solutions with confidence. - Adaptability in a growth environment. You’re energized by change and comfortable learning new tools, systems, and workflows. - Reliability and accountability. You show up for your team and customers, follow through on commitments, and take responsibility for results. - Confidence working with modern software tools and navigating multiple systems in a fast-paced, cloud-based environment. - Interest or experience in leveraging AI tools to enhance productivity and insight generation. Compensation: At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure of $58,300. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process! What you can expect from Jobber: - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options. - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. - To work with a group of people who are humble, supportive, and give a sh*t about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process. A bit more about us: Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!", "summaryDescription" : "Retention Specialist at Jobber. Skills: Customer retention, Customer success, Value realization. Engage customers at risk of cancellation. Identify solutions for customer success", "createdAt" : "2026-06-14T06:39:52.328", "lastUpdated" : "2026-06-15T09:09:38.218", "ingestTimestamp" : "2026-06-14T06:39:52.328", "mongoId" : "6a2cb05d74d8ee00a09d9bcc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Consultative conversations", "Diagnostic approach", "Product knowledge", "Customer retention", "Customer success", "Value realization", "Customer relationships", "Customer satisfaction", "Jobber platform" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 649.22095, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c692274d8ee00a09062ae", "title" : "Product Manager, Monetization & Retention", "company" : "Sarvam", "industry" : "Product", "salary" : { "min" : 2750000.0, "max" : 4250000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on 2024-2025 market data for a Senior Product Manager, Monetization & Retention in Bengaluru, India, with adjustments for the technology industry and company size." }, "location" : "Bengaluru", "locations" : [ "Bengaluru" ], "timestamp" : "2026-06-16T02:31:33.310", "fingerprint" : "41b365ff25a3122f0c5a31f4c79967d5121c6eabb75e359305881585769fbcc4", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/sarvam/6390e602-7b98-4700-baa9-ced5be8b1651/application", "externalId" : "6390e602-7b98-4700-baa9-ced5be8b1651", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Pricing strategy", "Lifecycle marketing", "Subscription management", "Billing infrastructure", "Retention strategy", "Churn reduction", "Payment recovery", "Affiliate programs", "Loyalty mechanics" ], "hardSkillsList" : [ "Metering", "Billing", "Plans", "Pricing", "Subscriptions", "Expiry", "Coupons", "Wallet management", "Coupon management", "GST compliance", "Renewal mechanics", "Payment processing", "Dunning", "Win-back offers", "Affiliate models", "Loyalty mechanics" ], "hardSkills" : [ { "name" : "Metering", "level" : "intermediate" }, { "name" : "Billing", "level" : "intermediate" }, { "name" : "Plans", "level" : "intermediate" }, { "name" : "Pricing", "level" : "intermediate" }, { "name" : "Subscriptions", "level" : "intermediate" }, { "name" : "Expiry", "level" : "intermediate" }, { "name" : "Coupons", "level" : "intermediate" }, { "name" : "Wallet management", "level" : "intermediate" }, { "name" : "Coupon management", "level" : "intermediate" }, { "name" : "GST compliance", "level" : "intermediate" }, { "name" : "Renewal mechanics", "level" : "intermediate" }, { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Dunning", "level" : "intermediate" }, { "name" : "Win-back offers", "level" : "intermediate" }, { "name" : "Affiliate models", "level" : "intermediate" }, { "name" : "Loyalty mechanics", "level" : "intermediate" } ], "majorSkills" : "Monetization, Retention, Pricing, Billing", "majorSkillsList" : [ "Monetization", "Retention", "Pricing", "Billing" ], "coreResponsibilities" : "Design pricing architecture, Build pricing tiers, Run pricing experiments, Decide product pricing, Own metering logic, Own billing logic, Own invoicing logic, Own expiry logic, Work with platform engineering on wallet, Work with platform engineering on coupons, Work with platform engineering on GST, Work with platform engineering on Razorpay/UPI flows, Work with platform engineering on renewal mechanics, Build retention playbook, Diagnose user drop-off points, Ship in-product interventions, Ship off-product interventions, Reduce involuntary churn, Design first-time payer conversion strategies, Design repeat purchase value growth strategies, Stand up loyalty mechanics, Build affiliate models", "teamCollaboration" : "Platform teams; Growth teams; Product teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Sovereign AI; AI for India; Full-stack AI platform", "domainList" : [ "sovereign-ai", "ai-for-india", "full-stack-ai-platform" ], "domainSpecificKnowledge" : [ "Sovereign AI", "AI for India", "Full-stack AI platform" ], "toolProficiency" : [ "Razorpay", "UPI" ], "innovationCreativity" : "Pricing experiments; New monetization motions; Loyalty experiments", "problemSolvingSkills" : "Diagnose churn; Troubleshoot payment failures", "outcomesObjectives" : "Turn one-time users into repeat payers; Turn repeat payers into long-term revenue; Move needle on LTV; Reduce involuntary churn", "qualificationsBasic" : "5+ years in product management, 2-3 years owning monetization, subscriptions, or growth at a startup, Shipped pricing changes and lived with results, Reduced churn before, Understand on-app interventions, Understand off-app interventions, Clear thinker on first-time payer conversion vs repeat purchase economics, Pull SQL yourself", "qualificationsPreferred" : "Debated Lago vs Orb vs Stripe Billing, Can talk specifics on churn reduction", "rawDescription" : "About Sarvam Sarvam is building the bedrock of Sovereign AI for India. The company is developing India’s full-stack sovereign AI platform, building across research, models, infrastructure and applications with a singular focus on making AI genuinely work for India. Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV, and Khosla Ventures. Sarvam partners with India’s leading brands, including Tata Capital, SBI Life, CRED, IDFC, and LIC. About the Role We're building India's sovereign AI platform across API, Agents, Creator Studio, and consumer products. Revenue is no longer a side conversation. It's the conversation. We need a PM who owns the full monetization stack: how we price, how we bill, how we keep users paying, and how we win them back when they don't. This role sits at the intersection of pricing strategy, billing infrastructure, and lifecycle marketing. You'll work closely with platform, growth, and product teams to turn one-time users into repeat payers and repeat payers into long-term revenue. What You’ll Do - Plans, pricing, and packaging. Design the pricing architecture across our products. Build tiers that map to user willingness to pay. Run pricing experiments. Decide what's free, what's metered, what's locked behind a plan. - Subscription and billing systems. Own the metering, billing, invoicing, and expiry logic. Work with platform engineering on the wallet, coupons, GST, Razorpay/UPI flows, and renewal mechanics. Make sure the plumbing scales as we add products. - Retention and churn. Build the playbook for keeping users. Diagnose where they drop off. Ship in-product interventions (paywalls, nudges, downgrade flows, win-back offers) and off-product ones (lifecycle email, WhatsApp, payment recovery). Reduce involuntary churn from failed payments. - First-time vs repeat monetization. Design distinct strategies for converting first-time payers and growing repeat purchase value. These are different problems. We expect you to treat them that way. - Loyalty and affiliate programs. Stand up loyalty mechanics that move the needle on LTV. Build affiliate and partnership models where they make sense for our distribution. What We’re Looking For - 5+ years in product management with at least 2-3 years owning monetization, subscriptions, or growth at a startup - You've shipped pricing changes and lived with the results. You know what worked and what blew up - Deep working knowledge of metering, billing, plans, pricing, subscriptions, expiry, and coupons. You've debated Lago vs Orb vs Stripe Billing and have opinions - You've reduced churn before and can talk specifics: cohorts, triggers, interventions, win-back rates - You understand both on-app interventions (paywalls, upsells, downgrade flows) and off-app interventions (lifecycle messaging, payment retries, dunning) - Clear thinker on first-time payer conversion vs repeat purchase economics. You don't conflate the two - Numbers at your fingertips. You don't open a deck without the latest cohort data. ARPU, LTV, payback, retention curves, dunning recovery rates: you live in these dashboards and pull SQL yourself when you need to Why this role? - Real ownership. You won't be one of ten PMs fighting over a roadmap slot. You own monetization across the company. The pricing page, the billing stack, the retention playbook: yours to shape. - Move metrics at scale. Sarvam's products touch the entire Indian AI ecosystem. Our products span across offering models, APIs, applications. - The best product team you'll work with. Sharp operators from the best product orgs in India. People who ship weekly, argue hard, and ship harder. You'll be pushed and you'll grow fast. - AI at the frontier. You'll sit next to researchers building India's foundation models. Access to the latest cutting-edge models, internal research, and a team that genuinely understands how this technology works. - Independence to bet big. If you have a thesis on pricing, loyalty, or a new monetization motion, bring it. We give PMs room to run their own experiments and own the outcomes, good or bad. - The standard startup perks. Competitive cash, meaningful equity, top-tier health insurance, great Bangalore office. And if you win internal hackathons, you get a PS5. Why Sarvam? Sarvam is a fast-moving, high talent-density team building full-stack AI for India, working on problems that push the frontiers of AI with real population-scale impact. - Work alongside researchers, engineers, builders, and business leaders who move fast and hold each other to a very high bar - High ownership and high impact, from day one - Everything we do is AI-first, from the way we build and ship to the way we think about problems - You can work on problems that could change how an entire country learns, works, and communicates If you want to work on problems at the frontier of AI in India, Sarvam is the place to be. ", "summaryDescription" : "Product Manager, Monetization & Retention at Sarvam. Skills: Monetization, Retention, Pricing, Billing. Design pricing architecture. Build pricing tiers", "createdAt" : "2026-06-14T21:49:00.353", "lastUpdated" : "2026-06-16T02:31:33.310", "ingestTimestamp" : "2026-06-14T21:49:00.353", "mongoId" : "6a2c692274d8ee00a09062ae", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Metering", "Billing", "Plans", "Pricing", "Subscriptions", "Expiry", "Coupons", "Wallet management", "Coupon management", "GST compliance", "Renewal mechanics", "Payment processing", "Dunning", "Win-back offers", "Affiliate models", "Loyalty mechanics", "Monetization", "Retention", "Pricing strategy", "Lifecycle marketing", "Subscription management", "Billing infrastructure", "Retention strategy", "Churn reduction", "Payment recovery", "Affiliate programs", "Roadmap planning", "Sovereign AI", "AI for India", "Full-stack AI platform", "Razorpay", "UPI" ], "skillCount" : 32, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 617.46564, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ce83674d8ee00a0a69f4d", "title" : "Billing and Accounts Receivable Specialist", "company" : "Ideals", "industry" : "Revenue Operations", "salary" : { "min" : 3.6E7, "max" : 5.4E7, "currency" : "COP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Billing and Accounts Receivable Specialist in the SaaS industry in Colombia, adjusted for city tier and experience." }, "location" : "Colombia", "locations" : [ "Colombia" ], "timestamp" : "2026-06-16T03:12:07.881", "fingerprint" : "bcdcfd01a31dfbd927eed77cca0761a1c73bb6696d90cb4dded4148c8bc2b886", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/ideals/1bf965de-21fe-4046-bcb6-e9ae4af34481/application", "externalId" : "1bf965de-21fe-4046-bcb6-e9ae4af34481", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Colombia", "continent" : "sa", "workMode" : "onsite" } ], "locationText" : "Colombia", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "remoteFriendly" : true, "rawDescription" : "GET TO KNOW US Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand https://www.g2.com/categories/virtual-data-room?tab=highest_rated in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours. Ideals Virtual Data Room (VDR) https://www.idealsvdr.com/: Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. Ideals Board https://idealsboard.com/: Board and leadership collaboration platform for faster, safer, and more compliant decision-making. THE ROLE We're looking for a Billing & Accounts Receivable Specialist to join our team in Colombia. You'll own the end-to-end billing cycle for an assigned client portfolio across North and South America - ensuring invoices go out correctly, payments come in on time, and clients always have a reliable point of contact. WHAT YOU WILL DO - Create invoices following established procedures - Review automatically generated invoices for accuracy and completeness - Perform monthly billing reconciliation between the ERP system and local Notas Fiscais - Collaborate with Finance, Sales, and Customer Success on contract terms, payment status, and client requests - Manage inbound client communication - calls, emails, and support requests - responding promptly and professionally - Monitor and follow up with overdue accounts/debtors across the South American portfolio WHAT YOU BRING - 2+ years of experience in billing or other accounting process handling is preferable - Bachelor’s degree, preferably in Finance, Accounting, or a related field - 1+ year experience in a leading customer-facing organization (B2B SaaS is an advantage) - Hands-on experience with ERP systems (NetSuite preferred) - Experience with Brazilian local invoicing - Strong written and verbal communication skills in English - Proficiency in Microsoft Office with sharp analytical skills and high attention to detail - Ability to manage multiple priorities and meet deadlines consistently NICE TO HAVE - Intermediate proficiency in Portuguese - Experience with ticketing systems - Experience working with CRM platforms (Hubspot preferred) - Practical experience with AI-powered tools OUR ASSESSMENT PROCESS - Screening call with the Talent Acquisition Specialist (30-45 mins) - Test Task (up to 2 hours) - Competency-based interview with the Talent Acquisition Specialist (90 mins) - Hiring Manager interview (60 mins) WHAT WE OFFER We highly value our people, so we will empower you with all the resources and support to help you reach your full potential. FOR YOUR BEST WORK - Remote-first flexibility to shape your ideal workday - Home workplace budget - Co-working expense coverage - Individual IT budget for extra equipment - Top-tier tech and AI-powered tools FOR YOUR GROWTH - Access to Ideals Academy with numerous courses - Investment in external learning and development activities - Guidance in Personal Development Plan creation - Professional literature and subscriptions coverage - Support of your passion as a speaker or writer - Internal talent mobility opportunities FOR YOUR WELL-BEING - Tailored Wellness Package for your physical and mental health - Funding for sports competitions - 15 business days of paid time off per year - Paid health-related time-off EXTRA PERKS - Budget for meetups with your local team - Generous internal referral program OUR CULTURE Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities. Discover more https://ideals.jobs/our-culture/. Ideals is an equal opportunity employer Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.", "summaryDescription" : "Billing and Accounts Receivable Specialist at Ideals", "createdAt" : "2026-06-14T19:25:21.900", "lastUpdated" : "2026-06-16T03:12:07.881", "ingestTimestamp" : "2026-06-14T19:25:21.900", "mongoId" : "6a2ce83674d8ee00a0a69f4d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 614.23645, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae67f70f0b99d589af897", "title" : "Record Retention Specialist", "company" : "CTA", "salary" : { "min" : 63694.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Jan 3, 2026", "locations" : [ "Jan 3, 2026", "Training and Instruction", "Dec 19, 2025, 12:00:00 AM, Full-time Permanent (FTP), Full-time Permanent (FTP)" ], "timestamp" : "2026-06-15T22:16:00.110", "fingerprint" : "582bdbde1dfa253751fba7baef1e7d2b1e33734511837c5ccac2d7798334c952", "source" : "taleo", "language" : "en", "applyUrl" : "https://chicagotransit.taleo.net/careersection/ex/jobdetail.ftl?job=49359", "externalId" : "49359", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "remoteFriendly" : false, "rawDescription" : "SALARY $ 63,694.77920 POSITION SUMMARY Under general supervision, provides administrative support to Training and Instruction Department for both Rail and Bus Instruction. Individual must be able to multitask and maintain a professional approach while performing high volume assignments. PRIMARY RESPONSIBILITIES • Performs a variety of tasks requiring specialized knowledge related to area of assignment: Employee Records o Performs employee records-maintenance, creates new employee files, processes and files employee records, and responds to employee record requests. o Physical filing for records and scanning paper files to electronic images. Prepares and ships files to off-site storage facility according to filing and storage standards. • Performs a variety of general office support duties including, but not limited to making copies, data entry, and database maintenance. • Maintains department documents, reports, and systems as assigned. o Updates department records to ensure accurate information is maintained. o Prepares and processes documents and reports relating to department personnel and distributes copies as needed. Assists in maintaining various computer systems. • Provides customer service both in-person and by telephone to internal and external parties. o Screens and directs telephone calls for assigned division; gathers and relays messages for staff. Responds to various requests for information on behalf of division. • Performs related duties as assigned. MANAGEMENT RESPONSIBILITIES Reporting to this position are the following jobs: Job Title • None CHALLENGES • Developing and maintaining effective working relationships with various levels of Authority and outside contacts. • Handling information with strict confidentiality and discretion. • Balancing and prioritizing projects with competing levels of importance. EDUCATION/EXPERIENCE REQUIREMENTS • Preferred Bachelor’s degree and two (2) years of experience in Administrative Duties or an equivalent combination of education and experience relating to this position. PHYSICAL REQUIREMENTS • Requires remaining in a stationary position for extended periods of time and operating a computer and other office productivity machinery. • Ability to move up to 25 pounds. • Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. KNOWLEDGE, SKILLS, AND ABILITIES • Ability to meet time restrictions and deadlines as outlined by Authority. • Ability to handle information with strict confidentiality and discretion. • Ability to maintain effective working relationships with staff at all levels of the organization. • Ability to represent the office with the highest level of professionalism. • Detailed knowledge of office and administrative policies and procedures. • Good organizational and attention to detail skills. • Good computer skills with knowledge of Microsoft Office software (Word, Excel, PowerPoint). WORKING CONDITIONS • General office environment. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Standard office equipment. • Personal computer and related software (Microsoft Word, Power Point, Excel). Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA. https://www.transitchicago.com/hrbenefits/", "summaryDescription" : "Record Retention Specialist at CTA", "createdAt" : "2026-06-14T21:15:19.536", "lastUpdated" : "2026-06-15T22:16:00.110", "ingestTimestamp" : "2026-06-14T21:15:19.536", "mongoId" : "694ae67f70f0b99d589af897", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 63694, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 611.29535, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "69f2d9944c40e2acd188e88c", "title" : "ABA Billing Specialist", "company" : "Wealthy Group of Companies LLC", "industry" : "Education", "salary" : { "min" : 48000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level ABA Billing Specialist in Brooklyn, NY, adjusted for the healthcare industry and company size." }, "location" : "Brooklyn, NY", "locations" : [ "Brooklyn", "NY" ], "timestamp" : "2026-06-16T00:11:56.545", "fingerprint" : "ffb87b06cbd6143e484bd54b8fb29325d8e99391033c1da8ba638200ee137460", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://wealthy-recruiting.breezy.hr/p/390cbd56fbc0-aba-billing-specialist", "externalId" : "390cbd56fbc0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooklyn", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.6526006,-73.9497211" } ], "locationText" : "Brooklyn, New York, United States", "employmentType" : "FULL_TIME", "rawDescription" : "We are a well-established and rapidly expanding provider of ABA and special education services serving families throughout New York. 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Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision. Based in any of our U. S. offices, the Senior Billing Specialist will be responsible for managing all aspects of legal billing, including preparing, reviewing, and submitting invoices, ensuring accuracy and compliance with client and firm guidelines, and acting as a point of contact for partners and clients. The Senior Billing Specialist should strive to provide their assigned attorneys and clients with the highest-quality customer service by becoming a subject-matter expert in all billing matters. This role requires strong knowledge of legal billing practices, attention to detail, and effective communication with attorneys, partners, secretaries, clients and the Billing Department. The Senior Billing Specialist can expect to handle a high volume of work and will also mentor and guide junior billers and provide support in order to complete tasks accurately and timely. The candidate will be responsible for obtaining a full understanding of their billing matters and should be able to identify and resolve complex billing discrepancies. This role reports to the Billing Supervisor. Responsibilities include: Preparing and processing legal invoices, ensuring accuracy and compliance with client billing guidelines, rates, and firm policies. Collaborating with Pricing department to finalize and implement complex billing arrangements, including mulitpayor, volume discounts, and alternative fee arrangements. Facilitating the preparation and submission of budgets and accruals for specified matters and provide variance analysis to attorneys as requested. Utilizing critical analysis to expertly manage the WIP, A/R, and on-account inventories of assigned partners, and offer guidance to ensure inventories remain accurate and up to date. Demonstrating strong understanding of e-billing requirements for clients and e-billing sites with varying complexity, effectively communicate those requirements to partners as needed to resolve e-billing issues and provide useful direction to eBilling team. Completing ad hoc billing requests as requested by partners. Qualifications: The ideal candidate will be willing to take initiative to complete tasks accurately and in a timely manner. Candidate should be a forward thinker and should be ready and willing to contribute their ideas towards the improvement of department processes. Must have outstanding written and communication skills and a professional phone manner. Comfortable interacting with all levels of the organization including with C-Suite executives, Finance upper management and senior attorneys. Must have excellent attention to detail and the ability to work well under pressure in order to achieve individual and team goals. Candidate must have the ability to balance multiple tasks with strict deadlines and should be able to delegate work in an efficient manner in order to meet these deadlines. An ownership mentality is absolutely essential for success in this position. Ability to work overtime when necessary. Experience: A minimum of five years of billing experience; experience in legal billing or law firm environment is a plus. A college degree in Business, Accounting, Finance, or related field is strongly preferred. Experience with CMS Aderant or Elite billing software required; a high level of knowledge with all CMS Aderant billing applications is preferred. Strong technology skills, including knowledge of Microsoft Office Suite (with an emphasis on Excel), are a must. Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law. Compensation retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses. ______ For technical difficulties with our online application, please contact us at staffrecruiting@gibsondunn.com. Our recruiting support team will respond as soon as possible. ______ Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations. If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at recruiting-accommodations@gibsondunn.com. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.", "summaryDescription" : "Senior Billing Specialist at Gibson Dunn", "postedDate" : "2026-06-14T09:36:41.246", "createdAt" : "2026-06-14T09:36:41.246", "lastUpdated" : "2026-06-15T14:05:57.675", "ingestTimestamp" : "2026-06-14T09:36:41.246", "mongoId" : "6a2ca54074d8ee00a09b56c4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Legal billing practices" ], "skillCount" : 1, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 602.48254, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c6cc974d8ee00a091b53d", "title" : "Accounts Receivable / Billing Specialist", "company" : "Honeycomb Insurance", "industry" : "Insurance", "salary" : { "min" : 65000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United Staes", "locations" : [ "United Staes" ], "timestamp" : "2026-06-16T02:54:04.284", "fingerprint" : "bfbf1ccbf1a67a8d6dbfc09b925c17e181f4a99aa817de51992cc346976d7c2d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/honeycombinsurance/jobs/4705173005", "externalId" : "4705173005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Microsoft Excel", "professionalSkills" : [ "Billing processes", "Account reconciliation", "Financial data analysis" ], "hardSkillsList" : [ "Payment processing", "Accounts receivable", "Cash application", "Reconciliation", "Reporting" ], "hardSkills" : [ { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Accounts receivable", "level" : "intermediate" }, { "name" : "Cash application", "level" : "intermediate" }, { "name" : "Reconciliation", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "majorSkills" : "Accounts Receivable, Billing, Payment Processing", "majorSkillsList" : [ "Accounts Receivable", "Billing", "Payment Processing" ], "coreResponsibilities" : "Process direct bill premium payments, Post payments accurately, Apply credits, endorsements, and policy changes, Reconcile daily payment batches, Monitor accounts receivable ageing reports, Follow up on past-due balances, Contact policyholders, agents, and brokers, Process reinstatements and returned payments, Update account records, Assist in writing off uncollectable balances, Assist with month-end reconciliations, Assist with quarter-end reconciliations, Identify billing discrepancies, Escalate billing discrepancies, Prepare AR aging summaries, Distribute collection activity reports, Distribute cash application reports, Support internal audits, Support external audits, Respond to billing inquiries, Collaborate with internal departments, Resolve billing issues, Research payment disputes, Resolve payment disputes, Research misapplied funds, Resolve misapplied funds, Maintain accurate records, Participate in training", "teamCollaboration" : "Internal departments; Finance; Customer service; Underwriting; Agents; Brokers; Policyholders", "domainKnowledge" : "Insurance finance; Commercial real estate insurance", "domainList" : [ "insurance-finance", "commercial-real-estate-insurance" ], "domainSpecificKnowledge" : [ "Insurance finance", "Commercial real estate insurance" ], "toolProficiency" : [ "Microsoft Excel" ], "communicationSkills" : "Verbal communication; Written communication; Billing inquiries", "continuousLearning" : "Regulatory updates; System enhancements", "problemSolvingSkills" : "Investigate discrepancies; Resolve discrepancies; Troubleshoot payment issues", "qualificationsBasic" : "Proficient in Microsoft Excel, Analytical ability, Excellent verbal and written communication skills, Problem-solving ability, Organization and multitasking skills, Time management skills", "qualificationsPreferred" : "Insurance industry experience, Accounts Receivable experience, Cash Application experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Honeycomb Insurance At Honeycomb, we're not just building technology; we’re reshaping the future of insurance. In 2025, Honeycomb was recognized by Dun & Bradstreet as “Top 10 Best Start Up Companies to Work For” in Israel, named by LinkedIn as “Top 10 Startups in Chicago”, and Newsweek’s \"Greatest Startup Workplaces in America, 2025\". Through the first half of 2026 we’ve been recognized on Inc. Magazine’s \"Best Workplaces\" List and Forbes \"Fintech 50\". How did we earn these honors? Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 6 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another. With over $100B in insured assets, Honeycomb operates across 23 states, covering more than 65% of the U. S. population and increasing its coverage. If you’re looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you’ve been looking for. AR/Billing Specialist Location: NYC hybrid (3 days/week in office). Local candidates only. What You’ll Do The Accounts Receivable Specialist is responsible for managing and processing direct bill premium payments within our insurance billing systems. This entry-level position plays a key role in ensuring accurate, timely posting of policyholder payments, resolving billing discrepancies, and maintaining clear communication internally and externally with agents, brokers, and insureds. The ideal candidate requires the ability to navigate multiple systems, manage complex billing processes, is detail-oriented, organized, and eager to build a career in insurance finance. Experience in insurance or billing is a plus., This role demands accuracy, analytical thinking, problem solving and excellent communication skills. Key Responsibilities: Billing & Payment Processing Process direct bill premium payments received via check, ACH, credit card, and online payment portals Post payments accurately to policyholder accounts in the billing management systems Apply credits, endorsements, and policy changes to accounts as directed Reconcile daily payment batches and ensure all transactions balance at end of day Accounts Receivable Management Monitor accounts receivable ageing reports and follow up on past-due balances Contact policyholders, agents, and brokers by phone and email regarding outstanding premium balances Process reinstatements and returned payments (NSF) and update account records accordingly Assist in writing off uncollectable balances per company policy and supervisor approval Reconciliation & Reporting Assist with month-end and quarter-end account reconciliations Identify and escalate billing discrepancies or unusual account activity to the Billing Manager Prepare and distribute AR aging summaries, collection activity, cash application reports, and other financial data using Excel Support internal and external audits by providing documentation and account detail as requested Collaboration Respond promptly and professionally to billing inquiries from policyholders and agents Collaborate with internal departments, including finance, customer service, and underwriting, to resolve billing issues Research and resolve payment disputes, duplicate payments, and misapplied funds Maintain accurate records of all customer interactions and account notes in the billing system Documentation & Training Participate in training on regulatory updates, system enhancements, and departmental procedures Basic Requirements Technical Skills: Proficient in Microsoft Excel (pivot tables, VLOOKUPs, formulas) Analytical Ability: Strong attention to detail and ability to interpret complex billing structures. Communication Skills: Excellent verbal and written communication skills for interacting with clients and internal teams. Problem-Solving: Ability to investigate and resolve discrepancies efficiently. Organization & Multitasking: Strong time management skills to prioritize and handle multiple tasks effectively. Preferred Qualifications: Insurance industry experience a plus Accounts Receivable and or Cash Application experience a plus Benefits Base Salary: $65,000 - $75,000 Bonus Health Benefits Employee options grant 401K with employer match Flexible paid time off Paid national holidays", "summaryDescription" : "Accounts Receivable / Billing Specialist at Honeycomb Insurance. Skills: Accounts Receivable, Billing, Payment Processing. Process direct bill premium payments. Post payments accurately", "postedDate" : "2026-06-14T21:47:26.398", "createdAt" : "2026-06-14T21:47:26.398", "lastUpdated" : "2026-06-16T02:54:04.284", "ingestTimestamp" : "2026-06-14T21:47:26.398", "mongoId" : "6a2c6cc974d8ee00a091b53d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Payment processing", "Accounts receivable", "Cash application", "Reconciliation", "Reporting", "Accounts Receivable", "Billing", "Payment Processing", "Billing processes", "Account reconciliation", "Financial data analysis", "Insurance finance", "Commercial real estate insurance", "Microsoft Excel" ], "skillCount" : 14, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 595.84644, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3058bdf292fd229cf43fc2", "title" : "Medical Billing Specialist-Payment Posting", "company" : "Sourcefit", "industry" : "Healthcare", "salary" : { "min" : 360000.0, "max" : 540000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Medical Billing Specialist in Quezon City, Philippines, adjusted for the healthcare industry." }, "location" : "Eastwood Quezon City, PH", "locations" : [ "Eastwood Quezon City", "PH" ], "timestamp" : "2026-06-16T08:57:10.810", "fingerprint" : "cc01cad904f49cfaa12b87a945d27cfe517bac87a8fc147c07405a4169d8a0a1", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://sourcefit.breezy.hr/p/b7c1e4259fe9-medical-billing-specialist-payment-posting", "externalId" : "b7c1e4259fe9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Quezon City", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : 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61500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Logistics Billing Specialist in Miami, United States, adjusted for industry and company size." }, "location" : "Miami, FL, United States", "locations" : [ "Miami", "FL", "United States" ], "timestamp" : "2026-06-16T12:55:23.929", "fingerprint" : "10c6df2832b3f8dd8b538a419ae5b78aa8ccf0265668adaa3bef1135bc72a0ba", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WJCompany/744000132245969-logistics-billing-specialist-bilingual-spanish-english-", "externalId" : "744000132245969", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Miami", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "25.7741566,-80.1935973" } ], "locationText" : "Miami, Florida, United States", "employmentType" : "CONTRACT", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Billing processes", "Account management", "Data validation" ], "hardSkillsList" : [ "Accounts receivable", "Accounts payable" ], "hardSkills" : [ { "name" : "Accounts receivable", "level" : "intermediate" }, { "name" : "Accounts payable", "level" : "intermediate" } ], "majorSkills" : "Customer billing, AR/AP management, Invoice processing", "majorSkillsList" : [ "Customer billing", "AR/AP management", "Invoice processing" ], "coreResponsibilities" : "Process customer billing accurately, Manage billing (AR/AP) processes, Manage the status of accounts, Identify inconsistencies, Assist with completion and distribution of invoices, Issue and post bills, receipts and invoices, Follow up on airline & trucking company charges, Provide sufficient backup documents, Verify and validate debit accounts, Update accounts receivable database, Ensure clients are informed on outstanding debts, Write thorough reports on billing activity", "teamCollaboration" : "AR/AP personal", "domainKnowledge" : "Logistics billing", "domainList" : [ "logistics-billing" ], "domainSpecificKnowledge" : [ "Logistics billing" ], "toolProficiency" : [ "Internal software" ], "documentationSkills" : "Write reports", "problemSolvingSkills" : "Problem-solving skills", "qualificationsBasic" : "Intermediate Excel skills, Complete assigned tasks correctly and on time", "qualificationsPreferred" : "Advanced Excel skills, 2+ years’ experience in logistics/Freight experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Our Mission WOONGJIN INC is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by a sense of responsibility and servant leadership. * Process customer billing accurately on or before deadlines as per requirements and according to company policy. * Manage billing (AR/AP) processes with internal software. * Manage the status of accounts, outstanding balances, and identify inconsistencies. * Assists with high accuracy in the completion, and distribution of invoices. * Issue and post bills, receipts and invoices. * Follow up on airline & trucking company charges, disputes and provide the sufficient backup documents. * Verify and validate accurately debit accounts before submission. * Update accounts receivable database with new accounts or missed payments. * Ensure all clients remain informed on their outstanding debts and deadlines. * Write thorough reports on billing activity with clear and reliable data. * Need to work with Brazil, China, Vietnam, and other SDS Office’s AR/AP personal. ## Qualifications * Intermediate Excel skills, Advanced Preferred. * Attention to detail, accuracy, and work on an organized matter. * Self- starter, proactive and organized. * Must have good communication and problem-solving skills. * Complete assigned tasks correctly and on time. * Ability to create and maintain professional relationships with customers and carriers. * Possess a positive attitude and ability to work in a team setting * Preferably Bilingual (Spanish/English). * BA/BSc or HS Diploma or General Education Degree (GED). * 2+ years’ experience in logistics/Freight experience preferred. * Support organization's goals, values, and diversity. ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Logistics Billing Specialist -Bilingual (Spanish/English) at Woongjin, Inc. Skills: Customer billing, AR/AP management, Invoice processing. Process customer billing accurately. 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We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by a sense of responsibility and servant leadership. * Process customer billing accurately on or before deadlines as per requirements and according to company policy. * Manage billing (AR/AP) processes with internal software. * Manage the status of accounts, outstanding balances, and identify inconsistencies. * Assists with high accuracy in the completion, and distribution of invoices. * Issue and post bills, receipts and invoices. * Follow up on airline & trucking company charges, disputes and provide the sufficient backup documents. * Verify and validate accurately debit accounts before submission. * Update accounts receivable database with new accounts or missed payments. * Ensure all clients remain informed on their outstanding debts and deadlines. * Write thorough reports on billing activity with clear and reliable data. * Need to work with Brazil, China, Vietnam, and other SDS Office’s AR/AP personal. ## Qualifications * Intermediate Excel skills, Advanced Preferred. * Attention to detail, accuracy, and work on an organized matter. * Self- starter, proactive and organized. * Must have good communication and problem-solving skills. * Complete assigned tasks correctly and on time. * Ability to create and maintain professional relationships with customers and carriers. * Possess a positive attitude and ability to work in a team setting * Preferably Bilingual (Spanish/English). * BA/BSc or HS Diploma or General Education Degree (GED). * 2+ years’ experience in logistics/Freight experience preferred. * Support organization's goals, values, and diversity. ## Additional Information All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Logistics Billing Specialist -Bilingual (Spanish/English) at Woongjin, Inc. Skills: Customer billing, AR/AP management, Invoice distribution. Process customer billing accurately. Manage billing (AR/AP) processes", "postedDate" : "2026-06-15T16:33:14.000", "createdAt" : "2026-06-15T23:36:18.225", "lastUpdated" : "2026-06-16T08:36:28.522", "ingestTimestamp" : "2026-06-15T23:36:18.225", "mongoId" : "6a305556f292fd229cf1efcb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 44000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Accounts receivable", "Accounts payable", "Invoice processing", "Billing activity reporting", "Customer billing", "AR/AP management", "Invoice distribution", "Billing processes", "Account management", "Data validation", "Logistics/Freight", "Internal software" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "_score" : 565.2988, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d133574d8ee00a0ae6207", "title" : "Bilingual Billing Specialist", "company" : "net2phone Canada", "industry" : "Technology", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Bilingual Billing Specialist in Ottawa, Canada, adjusted for the technology industry." }, "location" : "Ottawa, ON", "locations" : [ "Ottawa", "ON" ], "timestamp" : "2026-06-15T09:19:16.795", "fingerprint" : "66f5d6bfc50c32b4fcf9eecb06faaac1500da128a808799988bb55b65efaa59b", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://net2phone.breezy.hr/p/bda3f74007bb-bilingual-billing-specialist", "externalId" : "bda3f74007bb", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ottawa", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.4208777,-75.6901106" } ], "locationText" : "Ottawa, Ontario, Canada", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Process customer billing, Generate invoices, Handle billing inquiries, Reconcile billing discrepancies, Maintain billing records", "workSiteFlexibility" : "Onsite", "rawDescription" : "What we do. We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. Who we are. Net2phone Canada is breaking", "summaryDescription" : "Bilingual Billing Specialist at net2phone Canada. Process customer billing. Generate invoices", "createdAt" : "2026-06-14T04:41:34.881", "lastUpdated" : "2026-06-15T09:19:16.795", "ingestTimestamp" : "2026-06-14T04:41:34.881", "mongoId" : "6a2d133574d8ee00a0ae6207", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 558.9624, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306f1df292fd229cfe53af", "title" : "Director of Retention", "company" : "Remedy Meds", "industry" : "Healthcare", "salary" : { "min" : 95000.0, "max" : 150000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Retention in Healthcare, adjusted for Bulgaria's cost of living and remote work, reflecting 2024-2025 data." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:25:08.168", "fingerprint" : "6279267ccc204b60762a09164a5a4ffef3cf04b1f1cec6a9835740389c255411", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/thirtymadison/jobs/8593171002", "externalId" : "8593171002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceMinYears" : 5, "experienceMaxYears" : 7, "experienceLevel" : "Director", "technicalSkills" : "SQL, BI tools", "professionalSkills" : [ "Lifecycle marketing", "Retention marketing", "CRM" ], "hardSkillsList" : [ "Lifecycle metrics analysis", "Retention metrics analysis", "Reactivation rate analysis", "LTV analysis", "CAC payback analysis", "A/multivariate testing", "Data analysis" ], "hardSkills" : [ { "name" : "Lifecycle metrics analysis", "level" : "intermediate" }, { "name" : "Retention metrics analysis", "level" : "intermediate" }, { "name" : "Reactivation rate analysis", "level" : "intermediate" }, { "name" : "LTV analysis", "level" : "intermediate" }, { "name" : "CAC payback analysis", "level" : "intermediate" }, { "name" : "A/multivariate testing", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Retention marketing, CRM, Lifecycle metrics", "majorSkillsList" : [ "Retention marketing", "CRM", "Lifecycle metrics" ], "coreResponsibilities" : "Measure reactivation rates, Optimize reactivation rates, Leverage patient health milestones, Leverage refill cadences, Leverage clinical signals, Trigger retention touchpoints, Align retention messaging, Own retention P&L view, Understand LTV, Understand CAC payback, Understand financial impact of retention initiatives", "teamCollaboration" : "Patient Success teams; Clinical teams; Technical teams; Non-technical teams", "projectManagementSkills" : [ "Roadmap decisions" ], "domainKnowledge" : "D2C company; Subscription company; Consumer healthcare company; Recurring-revenue business models", "domainList" : [ "d2c-company", "subscription-company", "consumer-healthcare-company", "recurring-revenue-business-models" ], "domainSpecificKnowledge" : [ "D2C company", "Subscription company", "Consumer healthcare company", "Recurring-revenue business models" ], "toolProficiency" : [ "Iterable", "Braze", "Klaviyo", "Looker", "Mode", "Amplitude" ], "communicationSkills" : "Executive narratives", "problemSolvingSkills" : "Analytical skills", "specialRequirements" : "U.S. Applicants Only", "qualificationsBasic" : "5-7 years lifecycle marketing experience, 5-7 years CRM experience, 5-7 years retention marketing experience, Hands-on experience with ESP/CRM platform, Analytical skills with SQL or BI tools, Proven track record running A/multivariate tests, Translate test results into roadmap decisions", "qualificationsPreferred" : "Experience with predictive churn modeling, Experience working alongside Data Science team, Background in subscription business models, Background in recurring-revenue business models", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Thirty Madison is now part of Remedy! You can read more about the acquisition here. We are excited to join forces and continue to revolutionize healthcare accessibility! As a Director of Retention focused on Activation measure and optimize reactivation rates Leverage patient health milestones, refill cadences, and clinical signals to trigger meaningful, timely retention touchpoints Work closely with Patient Success and Clinical teams to align retention messaging with care quality and outcomes Own the full retention P&L view: understand LTV, CAC payback, and the financial impact of every retention initiative What you bring to the role 5-7 years of lifecycle, CRM, or retention marketing experience ideally at a D2C, subscription, or consumer healthcare company Deep fluency in lifecycle metrics: activation rate, Day 7/30/90 retention, churn rate, LTV, reactivation rate Hands-on experience with a ESP/CRM platform (Iterable, Braze, Klaviyo, or equivalent) Strong analytical skills with SQL or BI tools (Looker, Mode, Amplitude, etc.) to pull your own data Proven track record of running A/B and multivariate tests and translating results into roadmap decisions Excellent cross-functional collaborator with technical and non-technical teams Clear communicator who can distill complex performance data into executive ready narratives Bonus points Experience with predictive churn modeling or working alongside a Data Science team Background in subscription or recurring-revenue business models All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees. U. S. Applicants Only Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation. *This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.* *Please be aware that there are fraudulent entities who are falsely claiming to be or represent Remedy in order to solicit sensitive personal information or payment. Remedy is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents. Remedy will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison’s trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.", "summaryDescription" : "Director of Retention at Remedy Meds. Skills: Retention marketing, CRM, Lifecycle metrics. Measure reactivation rates. Optimize reactivation rates", "postedDate" : "2026-06-16T01:15:47.913", "createdAt" : "2026-06-16T01:15:47.913", "lastUpdated" : "2026-06-16T11:25:08.168", "ingestTimestamp" : "2026-06-16T01:15:47.913", "mongoId" : "6a306f1df292fd229cfe53af", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Lifecycle metrics analysis", "Retention metrics analysis", "Reactivation rate analysis", "LTV analysis", "CAC payback analysis", "A/multivariate testing", "Data analysis", "Retention marketing", "CRM", "Lifecycle metrics", "Lifecycle marketing", "Roadmap decisions", "D2C company", "Subscription company", "Consumer healthcare company", "Recurring-revenue business models", "Iterable", "Braze", "Klaviyo", "Looker", "Mode", "Amplitude" ], "skillCount" : 22, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 556.4448, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5fba74d8ee00a08ee1f2", "title" : "Billing Specialist", "company" : "Headspace Sourcing", "industry" : "Insurance", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Billing Specialist in the US Healthcare industry, adjusted for remote work and senior experience." }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "certifications" : [ "Professional coding certification" ], "timestamp" : "2026-06-15T01:27:24.366", "fingerprint" : "61da95f73b01d3e8ac8acbd279019f25053a6ccfdfbe4ce0fb62c8453ede3a4e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/headspacesourcing/jobs/7908214", "externalId" : "7908214", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Excel", "professionalSkills" : [ "Revenue Cycle Management", "Claims follow-up", "Root-cause problem solving", "Process improvement", "Automation initiatives" ], "hardSkillsList" : [ "Claims processing", "Denial resolution", "Underpayment resolution", "Cash acceleration", "Reporting", "Reconciliation", "Operational decision-making" ], "softSkillsList" : [ "Judgment", "Communication" ], "hardSkills" : [ { "name" : "Claims processing", "level" : "intermediate" }, { "name" : "Denial resolution", "level" : "intermediate" }, { "name" : "Underpayment resolution", "level" : "intermediate" }, { "name" : "Cash acceleration", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Reconciliation", "level" : "intermediate" }, { "name" : "Operational decision-making", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Judgment" }, { "name" : "Communication" } ], "majorSkills" : "Insurance A/R, Claims resolution, Process improvement", "majorSkillsList" : [ "Insurance A/R", "Claims resolution", "Process improvement" ], "coreResponsibilities" : "Ensure timely insurance A/R resolution, Ensure accurate insurance A/R resolution, Drive follow-up on claims, Drive denials resolution, Drive underpayment resolution, Drive cash acceleration, Drive process improvements, Partner with Product on RCM enhancements, Partner with Engineering on RCM enhancements, Support UAT, Provide requirements feedback, Work cross-functionally with internal teams, Implement workflows for health plans, Implement workflows for clients, Implement workflows for members, Optimize workflows for health plans, Optimize workflows for clients, Optimize workflows for members, Execute Insurance A/R worklists, Surface trends, Surface root causes, Recommend solutions, Standardize workflows, Improve workflows", "teamCollaboration" : "Cross-functionally with internal teams; Partner with Product; Partner with Engineering", "projectManagementSkills" : [ "Project execution" ], "domainKnowledge" : "Medical claims; Health plan rules; Insurance A/R; Revenue Cycle Management; B2B2C healthcare", "domainList" : [ "medical-claims", "health-plan-rules", "insurance-a-r", "revenue-cycle-management", "b2b2c-healthcare" ], "domainSpecificKnowledge" : [ "Medical claims", "Health plan rules", "Insurance A/R", "Revenue Cycle Management", "B2B2C healthcare" ], "toolProficiency" : [ "Excel" ], "communicationSkills" : "Proactive communication", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Root-cause problem solving", "outcomesObjectives" : "Improve aging outcomes; Improve collections outcomes; Reduce repeat issues; Prevent avoidable denials; Prevent avoidable write-offs; Minimize rework; Protect team throughput; Standardize workflows; Make workflows efficient", "qualificationsBasic" : "5+ years RCM experience, Knowledge of medical claims, Knowledge of health plan rules, Claims follow-up skills, Root-cause problem solving, High bar for accuracy, High bar for documentation, Ability to prioritize effectively, Communicate assumptions/needs early, Proficiency in Excel, Comfort using data, Communication ability, Interpersonal ability", "qualificationsPreferred" : "Behavioral health billing experience, Mental health billing experience, Telehealth billing experience, Professional coding certification, Process improvement experience, Automation initiatives experience, B2B2C healthcare experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About the Billing Specialist (Insurance A/R) at Headspace: The Billing Specialist (Insurance A/R) is responsible for ensuring timely and accurate insurance A/R resolution across a complex claims portfolio. This role sits at the center of execution and problem-solving—driving follow-up, denials and underpayment resolution, cash acceleration, and process improvements that improve collections outcomes and reduce operational friction. You will be expected to effectively and independently drive project execution, recommend solutions to enhance existing processes, prioritize between competing deliverables with sound judgment, and communicate assumptions up front to minimize rework. What you will do: Insurance A/R Follow-up support testing and adoption of improvements. Partner with Product and Engineering on testing and validation of RCM workflow enhancements (e.g., UAT support, requirements feedback) when needed. Work cross-functionally with internal teams (e.g., Clinical, Provider Ops, Client/Account partners, Member Support, etc.) to implement and optimize workflows for new and existing health plans, clients, and members. What success looks like: Insurance A/R worklists are executed with speed, accuracy, and strong documentation, resulting in improved aging and collections outcomes. Trends and root causes are surfaced early, with clear recommendations that reduce repeat issues and prevent avoidable denials or write-offs. Competing priorities are handled with good judgment and proactive communication, minimizing rework and protecting team throughput. Workflows become more standardized and efficient through practical improvements and automation support. What you will bring: Required Skills: 5+ years of Revenue Cycle Management experience with strong knowledge of medical claims and health plan/EAP rules. Strong claims follow-up skills across denials, rejections, and underpayments; ability to independently drive resolution to closure. Strong root-cause problem solving and attention to detail; high bar for accuracy and documentation. Ability to prioritize effectively across competing work and communicate assumptions/needs early to reduce rework and unblock progress. Proficiency in Excel and comfort using data to support reporting, reconciliation, and operational decision-making. Strong communication and interpersonal skills; ability to collaborate cross-functionally in a fast-paced environment. Preferred Skills: Behavioral health / mental health service line and telehealth billing experience. Professional coding certification. Experience with process improvement and automation initiatives in RCM operations. Experience in B2B2C healthcare environments. Location: We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time. For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. Pay & Benefits: The anticipated new hire hourly range for this full-time position is $31.00-$39.00/hour + equity + benefits. Our pay ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here: A mission that matters—with impact you can see and feel A culture that’s collaborative, inclusive, and grounded in our values The chance to shape what mental health care looks like next Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging: Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process. Headspace participates in the E-Verify Program. Privacy Statement All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice #LI-REMOTE", "summaryDescription" : "Billing Specialist at Headspace Sourcing. Skills: Insurance A/R, Claims resolution, Process improvement. Ensure timely insurance A/R resolution. Ensure accurate insurance A/R resolution", "postedDate" : "2026-06-12T22:13:41.944", "createdAt" : "2026-06-12T22:13:41.944", "lastUpdated" : "2026-06-15T01:27:24.366", "ingestTimestamp" : "2026-06-12T22:13:41.944", "mongoId" : "6a2c5fba74d8ee00a08ee1f2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Claims processing", "Denial resolution", "Underpayment resolution", "Cash acceleration", "Reporting", "Reconciliation", "Operational decision-making", "Judgment", "Communication", "Insurance A/R", "Claims resolution", "Process improvement", "Revenue Cycle Management", "Claims follow-up", "Root-cause problem solving", "Automation initiatives", "Project execution", "Medical claims", "Health plan rules", "B2B2C healthcare", "Professional coding certification", "Excel" ], "skillCount" : 22, "jobCategory" : "other", "jobSubcategory" : "revenue-cycle-management", "dataQualityScore" : 0.8888889, "_score" : 523.4419, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Insurance" }, { "id" : "6a2c5e8674d8ee00a08e4a7e", "title" : "Billing Specialist", "company" : "LUX Infusion", "industry" : "Healthcare", "salary" : { "min" : 52000.0, "max" : 71000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Billing Specialist in Plantation, United States, adjusted for the Healthcare industry." }, "location" : "Plantation, Florida, United States", "locations" : [ "Plantation", "Florida", "United States" ], "timestamp" : "2026-06-15T00:37:49.326", "fingerprint" : "4ba94bc09cfc986a36da5ece26fbdabe3b440ba449ae04e4fec854254a1a0980", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/luxinfusion/jobs/4259937009", "externalId" : "4259937009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plantation", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "26.1275862,-80.2331036" } ], "locationText" : "Plantation, Florida, United States", "teamCollaboration" : "Revenue cycle teams; Pharmacy teams; Operations teams", "domainKnowledge" : "Payer contracts; Coverage criteria; Reimbursement guidelines; Billing regulations; Coding guidelines", "domainList" : [ "payer-contracts", "coverage-criteria", "reimbursement-guidelines", "billing-regulations", "coding-guidelines" ], "domainSpecificKnowledge" : [ "Payer contracts", "Coverage criteria", "Reimbursement guidelines", "Billing regulations", "Coding guidelines" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Analytical thinking", "specialRequirements" : "Lift up to 25 pounds, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Schedule: Monday–Friday, 8:00 AM–5:00 PM EST Location: On‑site — Plantation, FL See Your Work in a New Light At LUX Infusion, we believe infusion care deserves more light — more warmth, more clarity, and more connection. That commitment extends beyond clinical care to the financial processes that ensure patients can begin and continue therapy without unnecessary barriers. We’re looking for a Billing Specialist who wants their work to mean something — someone who brings accuracy, accountability, and purpose to the reimbursement process that supports patient access to care. Why This Role Matters Billing accuracy and timeliness are essential to keeping patients on therapy and ensuring care teams can focus on what matters most — the patient. The Billing Specialist plays a critical role in verifying reimbursement data, submitting clean claims, and resolving payments appropriately. In this role, you’ll contribute to work that: Helps patients maintain uninterrupted access to infusion therapy Supports clinicians and operations teams through reliable revenue‑cycle execution Ensures compliance with payer contracts and reimbursement standards Strengthens a patient‑first, clinician‑led organization focused on outcomes Behind every successful infusion is a billing process that works — and this role helps make that happen. What You’ll Do In this role, you will: Prepare and submit insurance claims for home infusion services, including medications, nursing, and supplies Process electronic pharmacy claims to Medicare Part D, Medicaid, and commercial insurance plans Verify that all prescription reimbursement data is complete, accurate, and entered timely prior to weekly and month‑end close Confirm documentation aligns with billed services, codes, and expected reimbursement Review payments received and apply them accurately to patient accounts through final resolution Maintain a strong understanding of payer contracts, coverage criteria, and reimbursement guidelines Address billing inquiries and resolve discrepancies with professionalism and clarity Stay current on billing regulations, coding guidelines, and payer requirements Work with clearinghouses and billing systems to support clean claims and efficient workflows Assist with data entry, administrative, and clerical billing tasks as needed What We’re Looking For You may be a great fit if you bring: Strong attention to detail and analytical thinking A customer‑service mindset paired with financial accuracy Comfort working in a fast‑paced, deadline‑driven environment Clear written and verbal communication skills Ownership and care in work that directly affects patient access Required Qualifications High school diploma or GED Minimum of two (2) years of experience in medical billing and collections Experience providing customer service to internal and external stakeholders Basic proficiency with Microsoft Office (Word, Excel, PowerPoint) Preferred Qualifications Five (5) or more years of medical billing and collections experience Prior home infusion therapy billing experience Experience with CareTend, CPR+, or similar billing systems You don’t need to check every box — we care just as much about how you approach your work as what’s on your resume. Why LUX Infusion At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection. Here, you’ll find: Purpose‑driven work that directly supports patient access to care A patient‑first, clinician‑led culture Collaborative revenue cycle, pharmacy, and operations teams Flexibility through on‑site or remote work options Opportunities to grow with a company building something meaningful Come help ensure accuracy supports access — and see what’s possible when care comes first. Pay Range/Rate $25—$27 USD PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: Participate annually in required legal and ethical compliance training Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual Refrain from any behavior that could be considered unethical or unlawful EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.", "summaryDescription" : "Billing Specialist at LUX Infusion", "postedDate" : "2026-06-12T22:15:29.263", "createdAt" : "2026-06-12T22:15:29.263", "lastUpdated" : "2026-06-15T00:37:49.326", "ingestTimestamp" : "2026-06-12T22:15:29.263", "mongoId" : "6a2c5e8674d8ee00a08e4a7e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 71000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Payer contracts", "Coverage criteria", "Reimbursement guidelines", "Billing regulations", "Coding guidelines" ], "skillCount" : 5, "jobCategory" : "other", "jobSubcategory" : "revenue-cycle-management", "dataQualityScore" : 0.7777778, "_score" : 521.5852, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "6a30853ef292fd229c077eae", "title" : "Retention Systems Manager", "company" : "Nord Security", "industry" : "NordVPN", "salary" : { "min" : 2600.0, "max" : 3700.0, "currency" : "EUR", "frequency" : "Yearly" }, "location" : "Vilnius", "locations" : [ "Vilnius" ], "timestamp" : "2026-06-16T10:12:55.570", "fingerprint" : "2a115df7da57e5d50086f29973bc56af850770f02dac6a9c12237984dc408005", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/nord-security/19d1e73c-a031-434c-af76-30bd918044d8/application", "externalId" : "19d1e73c-a031-434c-af76-30bd918044d8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vilnius", "country" : "Lithuania", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "54.6870458,25.2829111" } ], "locationText" : "Vilnius, Lithuania", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "softSkillsList" : [ "Problem-solving" ], "softSkills" : [ { "name" : "Problem-solving" } ], "coreResponsibilities" : "Build automated email marketing campaigns, Improve automated email marketing campaigns, Optimize automated email marketing campaigns, Build customer journey flows, Improve customer journey flows, Optimize customer journey flows, Manage in-app messaging campaigns, Execute in-app messaging campaigns, Define audience segments, Experiment with promotional offers, Personalize content and timing", "toolProficiency" : [ "Braze" ], "continuousLearning" : "Training programs; Mentorship", "problemSolvingSkills" : "Analyze problems; Analyze complex issues; Identify patterns; Apply logical reasoning; Apply systemic approach; Problem-solving skills", "outcomesObjectives" : "Maximize results", "qualificationsBasic" : "Exceptional mathematical thinking, Highly developed critical thinking, Notable attention to detail, Commitment and meticulous attitude, Ability to quickly learn and adapt", "qualificationsPreferred" : "Final-year students", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "THE WORLD’S MOST ADVANCED VPN, AND A WHOLE LOT MORE. If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands. Your impact? Helping millions take back control of their online security, privacy, and data. MAIN RESPONSIBILITIES - Building, improving, and optimizing automated email marketing campaigns and customer journey flows (onboarding, retention, win-back campaigns using the Braze marketing automation platform). - Managing and executing engaging in-app messaging campaigns. - Defining audience segments, systematically experimenting with promotional offers, personalizing content and timing in order to maximize results. CORE REQUIREMENTS - Exceptional mathematical thinking - the ability to analyze problems and complex issues, identify patterns, apply logical reasoning and systemic approach. - Highly developed critical thinking and problem-solving skills. - Notable attention to detail, ensuring all campaigns meet the highest standards of quality and accuracy. - Strong commitment and an attentive, meticulous attitude toward every detail. - The ability to quickly learn and adapt to new technologies and changing environments. - Perfect opportunity for final-year students. No previous experience is necessary — we provide full training and support. WHAT WE OFFER Innovate with industry leaders Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world. Learn & grow Boost your skills via our extensive training programs (online and offline) & other resources. Benefit from mentorship and career-switch opportunities to grow within the company. Work in a next-gen Cyber City office Thrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day. Hybrid work Enjoy the flexibility with 3 office days and working from home for the remaining 2. Work from anywhere Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive. Physical well-being Boost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts. Mental & emotional health Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic. Premium healthcare Receive private health insurance giving you peace of mind for your health needs. Extra days off Enjoy additional vacation days off as you grow with us. Plus, get extra days for sick leave, special occasions, or parenting needs. Joyful moments – special treats Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member. Company events & team-building Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success. Workation Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together. Kindly refer to our Privacy Notice for Recruitment Candidates https://drive.google.com/file/d/1b2tV684_SYV1jQ4kuf91cnzrRBk3ef-5/view for comprehensive information regarding our data handling procedures throughout recruitment processes. We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance. By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter. If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at privacy@nordaccount.com. Should you prefer to opt out of the automated evaluation, please submit your application directly to career@nordsec.com.", "summaryDescription" : "Retention Systems Manager at Nord Security. Build automated email marketing campaigns. Improve automated email marketing campaigns", "createdAt" : "2026-06-16T02:00:01.450", "lastUpdated" : "2026-06-16T10:12:55.570", "ingestTimestamp" : "2026-06-16T02:00:01.450", "mongoId" : "6a30853ef292fd229c077eae", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Problem-solving", "Braze" ], "skillCount" : 2, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 521.57574, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5e8674d8ee00a08e4a7d", "title" : "Billing Specialist", "company" : "LUX Infusion", "industry" : "Healthcare", "salary" : { "min" : 52000.0, "max" : 73000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Billing Specialist in Plantation, United States, adjusted for the healthcare industry." }, "location" : "Plantation, Florida, United States", "locations" : [ "Plantation", "Florida", "United States" ], "timestamp" : "2026-06-14T23:56:32.175", "fingerprint" : "0d025672ba480f4ca2ac2674db663dd42b68407331259d30d6741d2f464d80c2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/luxinfusion/jobs/4265703009", "externalId" : "4265703009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plantation", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "26.1275862,-80.2331036" } ], "locationText" : "Plantation, Florida, United States", "domainKnowledge" : "Home infusion therapy; Payer contracts; Coverage criteria; Reimbursement guidelines; Billing regulations; Coding guidelines", "domainList" : [ "home-infusion-therapy", "payer-contracts", "coverage-criteria", "reimbursement-guidelines", "billing-regulations", "coding-guidelines" ], "domainSpecificKnowledge" : [ "Home infusion therapy", "Payer contracts", "Coverage criteria", "Reimbursement guidelines", "Billing regulations", "Coding guidelines" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Analytical thinking", "specialRequirements" : "Lift up to 25 pounds, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Schedule: Monday–Friday, 8:00 AM–5:00 PM EST Location: On‑site — Plantation, FL See Your Work in a New Light At LUX Infusion, we believe infusion care deserves more light — more warmth, more clarity, and more connection. That commitment extends beyond clinical care to the financial processes that ensure patients can begin and continue therapy without unnecessary barriers. We’re looking for a Billing Specialist who wants their work to mean something — someone who brings accuracy, accountability, and purpose to the reimbursement process that supports patient access to care. Why This Role Matters Billing accuracy and timeliness are essential to keeping patients on therapy and ensuring care teams can focus on what matters most — the patient. The Billing Specialist plays a critical role in verifying reimbursement data, submitting clean claims, and resolving payments appropriately. In this role, you’ll contribute to work that: Helps patients maintain uninterrupted access to infusion therapy Supports clinicians and operations teams through reliable revenue‑cycle execution Ensures compliance with payer contracts and reimbursement standards Strengthens a patient‑first, clinician‑led organization focused on outcomes Behind every successful infusion is a billing process that works — and this role helps make that happen. What You’ll Do In this role, you will: Prepare and submit insurance claims for home infusion services, including medications, nursing, and supplies Process electronic pharmacy claims to Medicare Part D, Medicaid, and commercial insurance plans Verify that all prescription reimbursement data is complete, accurate, and entered timely prior to weekly and month‑end close Confirm documentation aligns with billed services, codes, and expected reimbursement Review payments received and apply them accurately to patient accounts through final resolution Maintain a strong understanding of payer contracts, coverage criteria, and reimbursement guidelines Address billing inquiries and resolve discrepancies with professionalism and clarity Stay current on billing regulations, coding guidelines, and payer requirements Work with clearinghouses and billing systems to support clean claims and efficient workflows Assist with data entry, administrative, and clerical billing tasks as needed What We’re Looking For You may be a great fit if you bring: Strong attention to detail and analytical thinking A customer‑service mindset paired with financial accuracy Comfort working in a fast‑paced, deadline‑driven environment Clear written and verbal communication skills Ownership and care in work that directly affects patient access Required Qualifications High school diploma or GED Minimum of two (2) years of experience in medical billing and collections Experience providing customer service to internal and external stakeholders Basic proficiency with Microsoft Office (Word, Excel, PowerPoint) Preferred Qualifications Five (5) or more years of medical billing and collections experience Prior home infusion therapy billing experience Experience with CareTend, CPR+, or similar billing systems You don’t need to check every box — we care just as much about how you approach your work as what’s on your resume. Why LUX Infusion At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection. Here, you’ll find: Purpose‑driven work that directly supports patient access to care A patient‑first, clinician‑led culture Collaborative revenue cycle, pharmacy, and operations teams Flexibility through on‑site or remote work options Opportunities to grow with a company building something meaningful Come help ensure accuracy supports access — and see what’s possible when care comes first. Pay Range/Rate $25—$27 USD PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: Participate annually in required legal and ethical compliance training Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual Refrain from any behavior that could be considered unethical or unlawful EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.", "summaryDescription" : "Billing Specialist at LUX Infusion", "postedDate" : "2026-06-12T22:06:32.847", "createdAt" : "2026-06-12T22:06:32.847", "lastUpdated" : "2026-06-14T23:56:32.175", "ingestTimestamp" : "2026-06-12T22:06:32.847", "mongoId" : "6a2c5e8674d8ee00a08e4a7d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 73000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Home infusion therapy", "Payer contracts", "Coverage criteria", "Reimbursement guidelines", "Billing regulations", "Coding guidelines" ], "skillCount" : 6, "jobCategory" : "other", "jobSubcategory" : "revenue-cycle-management", "dataQualityScore" : 0.7777778, "_score" : 521.06036, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "6a2aa18174d8ee00a06aae55", "title" : "Retention Specialist", "company" : "ELVTR", "industry" : "Education Management", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Retention Specialist in the Education industry, adjusted for a remote role and company size." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-14T22:59:46.011", "fingerprint" : "980973429b61143dc5dbb862f0a39cd086dad034a012ad3904dc5b9c14cb72ca", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/DA3258705C/apply", "externalId" : "DA3258705C", "industryFunction" : { }, "locationPoint" : "31.7917,-7.0926", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Client retention", "Sales support", "Billing inquiries", "Overdue accounts" ], "hardSkillsList" : [ "Calendar management", "Record maintenance" ], "hardSkills" : [ { "name" : "Calendar management", "level" : "intermediate" }, { "name" : "Record maintenance", "level" : "intermediate" } ], "majorSkills" : "Client retention, Billing issues", "majorSkillsList" : [ "Client retention", "Billing issues" ], "coreResponsibilities" : "Handle refunds and client retention, Address billing inquiries, Manage overdue accounts, Provide administrative support to the sales team, Manage calendars, Schedule appointments, Respond to customer inquiries, Provide exceptional customer service, Ensure timely resolution of issues, Collaborate with the sales team, Ensure accurate and timely delivery of customer proposals, Coordinate with cross-functional teams, Maintain accurate and complete customer records", "teamCollaboration" : "Sales team; Cross-functional teams; Marketing; Finance; Operations", "toolProficiency" : [ "CRM systems" ], "communicationSkills" : "Phone communication; Email communication", "continuousLearning" : "Free access to all our courses", "problemSolvingSkills" : "Resolve billing issues; Resolve overdue accounts", "specialRequirements" : "1 PM - 10 PM UK timezone", "qualificationsBasic" : "3+ years of experience in sales, customer retention, or a similar role, Excellent phone and email communication skills, organizational skills and attention to detail, Ability to multitask and prioritize competing demands", "qualificationsPreferred" : "Experience with a CRM system is preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "### Position Overview: ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team. This is a full-time remote position, with **the shift 1 PM - 10 PM UK time.** ### This job is for you if you are: * Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively. * A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention. * Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records. * A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues. * Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools. ### Responsibilities: * Handle refunds and client retention, addressing billing inquiries and managing overdue accounts. * Provide administrative support to the sales team, including managing calendars and scheduling appointments. * Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues. * Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices. * Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations. * Maintain accurate and complete customer records in CRM systems and other databases. **Requirements** * 3+ years of experience in sales, customer retention, or a similar role. * Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues. * Strong organizational skills and attention to detail. * Experience with a CRM system is preferred. * Ability to multitask and prioritize competing demands in a fast-paced environment. * Positive attitude, self-starter, and team player. **Benefits** * Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses. * Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. * Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs. * Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. ### Why You Should Join ELVTR: * Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision. * Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company. * A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives. ### Join Us: If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team. Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application. ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.", "summaryDescription" : "Retention Specialist at ELVTR. Skills: Client retention, Billing issues. Handle refunds and client retention. Address billing inquiries", "postedDate" : "2026-06-10T00:00:00.000", "createdAt" : "2026-06-11T23:17:12.587", "lastUpdated" : "2026-06-14T22:59:46.011", "ingestTimestamp" : "2026-06-11T23:17:12.587", "mongoId" : "6a2aa18174d8ee00a06aae55", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/DA3258705C", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Calendar management", "Record maintenance", "Client retention", "Billing issues", "Sales support", "Billing inquiries", "Overdue accounts", "CRM systems" ], "skillCount" : 8, "jobCategory" : "education", "jobSubcategory" : "education-management", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 515.6687, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a0de91258b93c861eb9908f", "title" : "Pharmacy Billing Specialist - Outpatient Specialty", "industry" : "Healthcare", "salary" : { "min" : 52000.0, "max" : 71000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Pharmacy Billing Specialist in Tampa, United States, adjusted for the healthcare industry and full-time onsite work." }, "location" : "United States-Florida-Tampa", "locations" : [ "United States-Florida-Tampa", "
TGH Main Campus (TGHMAIN)
1 Tampa General Circle

Tampa, 33601

" ], "certifications" : [ "Registered Pharmacy Technician" ], "timestamp" : "2026-06-15T21:20:00.651", "fingerprint" : "6d6052ae73fa91d15d2cb92bba9350d30d1001a80a090da7847ac298bdb3189f", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-tgh.taleo.net/careersection/ex/jobdetail.ftl?job=676753", "externalId" : "676753", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.9449854,-82.4583107" } ], "locationText" : "Tampa, Florida, United States", "minimumEducation" : "Associate's Degree", "experienceMinYears" : 2, "hardSkillsList" : [ "Medication billing" ], "hardSkills" : [ { "name" : "Medication billing", "level" : "intermediate" } ], "majorSkills" : "Billing functions, Prior authorizations", "majorSkillsList" : [ "Billing functions", "Prior authorizations" ], "coreResponsibilities" : "Handle medication billing, Verify insurance eligibility, Facilitate prior authorizations, Collaborate with payers, Collaborate with clinical offices, Ensure access to medications, Assist with denial appeals, Assist with financial assistance, Audit hospital pharmacy billing, Resolve claim rejections, Support medical bill audits", "teamCollaboration" : "Third-party payers; Clinical offices; Patients and providers", "domainKnowledge" : "Pharmacy services; Outpatient specialty", "domainList" : [ "pharmacy-services", "outpatient-specialty" ], "domainSpecificKnowledge" : [ "Pharmacy services", "Outpatient specialty" ], "qualificationsBasic" : "Associate's Degree, Registered Pharmacy Technician, 2 years experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Pharmacy Billing Specialist handles all medication billing functions within Pharmacy Services. Responsibilities include verifying insurance eligibility, facilitating prior authorizations, and collaborating with third-party payers and clinical offices. The specialist works with patients and providers to ensure access to medications and assists with denial appeals and financial assistance through funding sources. Additionally, the role involves auditing hospital pharmacy billing, resolving claim rejections, and supporting medical bill audits. The specialist performs duties in alignment with TGH’s mission, vision, and values. Associate's Degree Relevant Field Registered Pharmacy Technician Two (2) years of experience in healthcare, retail, pharmacy, or billing. Experience may be considered in lieu of degree. Tampa", "summaryDescription" : "Pharmacy Billing Specialist - Outpatient Specialty. Skills: Billing functions, Prior authorizations. Handle medication billing. Verify insurance eligibility", "createdAt" : "2026-06-14T19:02:49.406", "lastUpdated" : "2026-06-15T21:20:00.651", "ingestTimestamp" : "2026-06-14T19:02:49.406", "mongoId" : "6a0de91258b93c861eb9908f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 71000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Medication billing", "Billing functions", "Prior authorizations", "Pharmacy services", "Outpatient specialty", "Registered Pharmacy Technician" ], "skillCount" : 6, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 498.82077, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5e8674d8ee00a08e4a7f", "title" : "Billing Specialist", "company" : "LUX Infusion", "industry" : "Healthcare", "salary" : { "min" : 52000.0, "max" : 56160.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Kansas City, Missouri, United States", "locations" : [ "Kansas City", "Missouri", "United States" ], "timestamp" : "2026-06-15T02:30:24.563", "fingerprint" : "23d4a62a3398a2a9181247f2592938f32bffd59fe6bddf6c342e3debc9587060", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/luxinfusion/jobs/4187458009", "externalId" : "4187458009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kansas City", "state" : "Missouri", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.1001050,-94.5781416" } ], "locationText" : "Kansas City, Missouri, United States", "coreResponsibilities" : "Participate annually in required legal and ethical compliance, Consistently act in compliance with LUX Infusion’s legal,, Adhere to all standards and procedures outlined in, Refrain from any behavior that could be considered, Support the organization’s mission, vision, and values, Demonstrate integrity, dedication, compassion, and enthusiasm, Place patients first, Maintain a consistent focus on quality, accountability, and, Prioritize competing demands, Manage multiple tasks effectively, Seek guidance when appropriate, Assist directly to ensure access to LUX Infusion’s, Coordinate appropriate assistance to ensure access to LUX", "teamCollaboration" : "Working collaboratively", "communicationSkills" : "Written Communication; Present numerical data; Read written information", "continuousLearning" : "Legal and ethical compliance training", "specialRequirements" : "Lift up to 25 pounds, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus", "qualificationsBasic" : "5+ years experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Schedule listens and seeks clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills Become and remain proficient in all programs necessary for execution. Pay Range/Rate $25—$27 USD PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: Participate annually in required legal and ethical compliance training Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual Refrain from any behavior that could be considered unethical or unlawful EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.", "summaryDescription" : "Billing Specialist at LUX Infusion. Participate annually in required legal and ethical compliance. Consistently act in compliance with LUX Infusion’s legal,", "postedDate" : "2026-06-12T22:32:28.528", "createdAt" : "2026-06-12T22:32:28.528", "lastUpdated" : "2026-06-15T02:30:24.563", "ingestTimestamp" : "2026-06-12T22:32:28.528", "mongoId" : "6a2c5e8674d8ee00a08e4a7f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 56160, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "other", "jobSubcategory" : "revenue-cycle-management", "dataQualityScore" : 0.6666667, "_score" : 498.25113, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "69cf26122beec4dd3d90b422", "title" : "Pharmacy Billing Specialist - Outpatient Specialty", "industry" : "Healthcare", "salary" : { "min" : 50000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Pharmacy Billing Specialist in Tampa, adjusted for mid-seniority and full-time employment in the US healthcare industry." }, "location" : "United States-Florida-Tampa", "locations" : [ "United States-Florida-Tampa", "
TGH Main Campus (TGHMAIN)
1 Tampa General Circle

Tampa, 33601

" ], "certifications" : [ "Registered Pharmacy Technician" ], "timestamp" : "2026-06-16T03:49:27.233", "fingerprint" : "bf7f93fdca4dc0cd616d3eb54850fd5f9a6274fe311bf2aa8104de3746522eff", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=676753", "externalId" : "676753", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.9449854,-82.4583107" } ], "locationText" : "Tampa, Florida, United States", "minimumEducation" : "Associate's Degree", "experienceMinYears" : 2, "coreResponsibilities" : "Handle medication billing functions, Verify insurance eligibility, Facilitate prior authorizations, Collaborate with third-party payers, Collaborate with clinical offices, Ensure access to medications, Assist with denial appeals, Assist with financial assistance, Audit hospital pharmacy billing, Resolve claim rejections, Support medical bill audits, Perform duties in alignment with TGH’s mission", "teamCollaboration" : "Third-party payers; Clinical offices; Patients and providers", "domainKnowledge" : "Pharmacy billing; Medication access", "domainList" : [ "pharmacy-billing", "medication-access" ], "domainSpecificKnowledge" : [ "Pharmacy billing", "Medication access" ], "qualificationsBasic" : "Associate's Degree, Registered Pharmacy Technician, 2 years experience", "qualificationsPreferred" : "Experience may be considered in lieu of degree", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Pharmacy Billing Specialist handles all medication billing functions within Pharmacy Services. Responsibilities include verifying insurance eligibility, facilitating prior authorizations, and collaborating with third-party payers and clinical offices. The specialist works with patients and providers to ensure access to medications and assists with denial appeals and financial assistance through funding sources. Additionally, the role involves auditing hospital pharmacy billing, resolving claim rejections, and supporting medical bill audits. The specialist performs duties in alignment with TGH’s mission, vision, and values. Associate's Degree Relevant Field Registered Pharmacy Technician Two (2) years of experience in healthcare, retail, pharmacy, or billing. Experience may be considered in lieu of degree. Tampa", "summaryDescription" : "Pharmacy Billing Specialist - Outpatient Specialty. Handle medication billing functions. Verify insurance eligibility", "createdAt" : "2026-06-14T18:53:22.800", "lastUpdated" : "2026-06-16T03:49:27.233", "ingestTimestamp" : "2026-06-14T18:53:22.800", "mongoId" : "69cf26122beec4dd3d90b422", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 50000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Pharmacy billing", "Medication access", "Registered Pharmacy Technician" ], "skillCount" : 3, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 497.28983, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30872bf292fd229c08687a", "title" : "VP, Customer Success & Retention", "company" : "HealthJoy", "industry" : "Healthcare", "salary" : { "min" : 220000.0, "max" : 330000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a VP, Customer Success & Retention in the US Healthcare industry, adjusted for executive seniority and a remote work model." }, "location" : "US Remote", "locations" : [ "US Remote" ], "timestamp" : "2026-06-16T10:09:59.833", "fingerprint" : "ce266895bc674a40f8a26286d4156225674809774987235142b705ee5e20dd35", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/healthjoy/jobs/8590389002", "externalId" : "8590389002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "technicalSkills" : "CRM software", "professionalSkills" : [ "Customer relationship management", "Team leadership", "Strategic planning", "Data analysis", "Cross-functional collaboration" ], "hardSkillsList" : [ "Customer retention strategies", "Customer onboarding", "Customer advocacy", "Value realization", "Customer satisfaction metrics", "Team management", "Performance management", "Budget management", "Forecasting", "Reporting" ], "hardSkills" : [ { "name" : "Customer retention strategies", "level" : "intermediate" }, { "name" : "Customer onboarding", "level" : "intermediate" }, { "name" : "Customer advocacy", "level" : "intermediate" }, { "name" : "Value realization", "level" : "intermediate" }, { "name" : "Customer satisfaction metrics", "level" : "intermediate" }, { "name" : "Team management", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Retention, Team Leadership, SaaS", "majorSkillsList" : [ "Customer Success", "Retention", "Team Leadership", "SaaS" ], "coreResponsibilities" : "Develop and execute customer success strategies, Drive customer retention and satisfaction, Manage and mentor the customer success team, Oversee customer onboarding and adoption processes, Identify opportunities for customer value realization, Monitor customer health and proactively address risks, Develop and track key customer success metrics, Collaborate with sales, product, and engineering teams, Manage customer success budget and resources, Provide regular reporting on customer success performance", "teamCollaboration" : "Sales teams; Product teams; Engineering teams; Cross-functional teams", "domainKnowledge" : "Health tech industry", "domainList" : [ "health-tech-industry" ], "domainSpecificKnowledge" : [ "Health tech industry" ], "toolProficiency" : [ "CRM software", "Customer success platforms" ], "communicationSkills" : "Executive reporting; Client communication", "problemSolvingSkills" : "Root cause analysis; Proactive risk management", "outcomesObjectives" : "Increase customer retention rates; Improve customer satisfaction scores; Drive product adoption and engagement; Achieve customer lifetime value targets; Ensure successful customer renewals", "qualificationsBasic" : "5+ years in customer success, Experience managing a team, Experience with SaaS platforms, Experience with CRM software", "qualificationsPreferred" : "Experience in the health tech industry, Experience with customer success platforms", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Preferred Location: Tampa Come for the mission. Stay for the innovation. Let's keep things simple: we're a talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us. Healthcare benefits are complex, underutilized, and often invisible to the people who need them most. Employers invest heavily in benefits their people don't understand and don't use, and when that happens, the client questions the value and the relationship is at risk. HealthJoy sits right at that intersection: we make benefits simple, connected, and worth coming back to, and our Customer Success team is the engine that turns that value into retained and expanded revenue. HealthJoy has garnered workplace awards from Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work while growing globally to more than 300 team members. We're focused here on protecting and growing the revenue base we've built, and on reinventing how a Customer Success organization operates in an AI-native company. The opportunity is real and the stakes are clear. Net revenue retention is the number that compounds everything else we do. We have a strong, experienced CS team, a maturing data foundation, and a head start on AI-powered customer lifecycle tooling that most of our competitors can't match. Your job is to take that foundation and run: defending revenue, driving expansion, and building the agentic Customer Success motion that lets us manage growing books of business without growing headcount at the same rate. The Role You'll own Customer Success and the retention number that comes with it. That means two things at once: protecting and expanding revenue across our employer client base, and leading the team that owns those relationships through a genuine shift in how the work gets done. This is a commercial role, not a satisfaction role. Net revenue retention, gross retention, and expansion are the outcomes that matter. You own the renewal calendar, the churn-risk triage, the upsell and product-adoption motion, and the health of every client relationship from launch through renewal. You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why. It's also a building role, and increasingly an AI-native one. We've already built and deployed agents that recaptured over a thousand hours of CSM prep time in a single quarter, collapsed upsell research from hours to seconds, and replaced a six-figure vendor contract with an in-house tool. That's the starting line, not the finish. You'll lead a team and a roadmap that's moving toward a fully agentic customer lifecycle: specialized agents mapped to each phase of the client journey, triggered by real-time signals, orchestrated for the right message at the right moment. You don't have to have personally built that before, but you have to be genuinely excited to lead an organization that operates this way and to roll up your sleeves in the work. This role works cross-functionally with Sales, the Broker Partnership team, Marketing, RevOps, Data, Product, and Legal. Retention is a team sport here, and you'll be at the center of it. What You'll Do Own net revenue retention and gross retention. You carry the retention number. You own the renewal calendar, knowing which accounts sit in the triage window and which are in the danger zone, and you build the forecasting discipline to see churn coming before it happens. You concentrate the team's human attention where relationship complexity and revenue impact are highest. Drive expansion and product adoption. Retention and growth are two sides of the same book. You own the upsell pipeline and the product-adoption motion, getting live clients to activate the products that make them stickier and prove ROI. You set the targets, build the tracking, and hold the team to the outcome. Lead the AI-native transformation of Customer Success. You own and advance the agentic customer lifecycle roadmap: business-review and renewal-proposal agents, upsell-discovery agents, long-tail automated outreach, predictive health scoring, and the orchestration layer that ties them together. You partner with Data, Product, and RevOps to keep the underlying data foundation trustworthy, and you make AI a multiplier for your team's judgment rather than a replacement for it. Run the team out of Salesforce. You make SFDC the system of record for how the team forecasts renewals, manages opportunities, and tracks the health of the book. You bring rigor and a single source of truth to how Customer Success operates day to day. Own the broker-advocacy dimension of retention. A large share of churn risk concentrates in accounts where the broker doesn't actively sell renewal value. You partner with the broker partnership team and Sales to close that gap, equipping brokers with renewal narratives, benchmarks, and ROI proof, and reaching clients directly where broker pass-through can't be assumed. Be the senior voice for clients. You show up for the relationships that matter: QBRs, business reviews, escalations, on-site visits, and incident communications. You own the Customer Advisory Board and the Voice of Customer program, and you bring what you hear back into Product, Marketing, and the broader business. Lead and develop the team. You manage a team of CS managers and their CSMs, you raise the commercial sophistication of the org, and you build the bench. As books grow and the work gets more strategic, you make sure your people are spending their time on judgment, not busywork. Bring the numbers to the table. You know your retention, expansion, and engagement metrics cold, you spot the trends, and you turn them into action without waiting for a data team to hand you the answer. What We're Looking For 8+ years in Customer Success, account management, or a commercial retention role, including team leadership. You've owned a retention or net revenue retention number and led the people responsible for delivering it. You know what it takes to defend and grow a B2B book of business. Revenue-first mindset. You think in terms of retention, expansion, and net revenue retention, not just satisfaction scores or relationship health. You connect every CS activity to a business outcome and you hold yourself and your team accountable to the number. AI-native, or hungry to be. This is the one that matters most. You're genuinely excited to lead a Customer Success organization where AI and agents do the heavy lifting, and you're comfortable building and iterating on those workflows rather than waiting for someone to hand them to you. Hands-on experience designing AI-augmented or agentic processes is a strong plus; an authentic builder's curiosity about it is non-negotiable. If the idea of reinventing how CS operates energizes you, you'll thrive here. If you'd rather run the proven playbook you already know, this isn't the role. Commercial and cross-functional fluency. You operate comfortably with Sales, Marketing, RevOps, Data, Product, and Legal. You understand how broker-channel dynamics shape retention in benefits, and you know how to drive outcomes through relationships and teams you don't directly control. Comfort with data and systems. You live in Salesforce, you pull your own metrics, you spot the signal in the noise, and you make the team's reporting a source of truth the whole business can rely on. Comfort with ambiguity. This is a function in transformation, not a steady-state book to maintain. You'll build things from scratch, change how the work is done, and shape the role as you go. Executive presence and clarity. You communicate well at every level, from a CSM to a client's CHRO to our executive team. You can run a QBR, lead a business review, defend a renewal, and write a clear, persuasive email. Healthcare or benefits experience preferred. Not required, but a real head start. Strong commercial CS leadership and genuine curiosity about the space will get you there. This Role Is Not for Everyone If you're looking for a defined playbook and a steady-state book of business to manage, this isn't it. If your best work comes from relationship maintenance without a retention or expansion target, look elsewhere. If AI feels like a threat or a distraction rather than the most exciting lever you have, the direction here will frustrate you. If you need full certainty before acting, or a manager telling you exactly what to do next, you won't succeed. If you read that and thought good, that's what I want, keep going. Reporting 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance. While HealthJoy is a remote-first employer, certain roles we prefer to be in the Tampa Bay area, where much of our leadership resides. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. In addition to cash compensation, HealthJoy offers a rich \"Total Rewards\" package that includes: Medical, Dental, and Vision insurance packages HSA contribution match Stock options for eligible roles 401k match Paid parental leave Company-sponsored Short Term and Long Term Disability coverage Flexible PTO Commitment to Equal Pay At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive. We believe that everyone should be paid based on their qualifications, experience, and the work that they do, not on their gender, race, or any other personal characteristic. We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. Commitment to Equal Opportunity HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law. Don't meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply, we'd love to hear from you.", "summaryDescription" : "VP, Customer Success & Retention at HealthJoy. Skills: Customer Success, Retention, Team Leadership, SaaS. Develop and execute customer success strategies. Drive customer retention and satisfaction", "postedDate" : "2026-06-16T01:22:07.513", "createdAt" : "2026-06-16T01:22:07.513", "lastUpdated" : "2026-06-16T10:09:59.833", "ingestTimestamp" : "2026-06-16T01:22:07.513", "mongoId" : "6a30872bf292fd229c08687a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 330000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Customer retention strategies", "Customer onboarding", "Customer advocacy", "Value realization", "Customer satisfaction metrics", "Team management", "Performance management", "Budget management", "Forecasting", "Reporting", "Customer Success", "Retention", "Team Leadership", "SaaS", "Customer relationship management", "Team leadership", "Strategic planning", "Data analysis", "Cross-functional collaboration", "Health tech industry", "CRM software", "Customer success platforms" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "_score" : 489.4326, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30841ef292fd229c072a65", "title" : "Retention Specialist", "company" : "Porch Group", "industry" : "Insurance", "salary" : { "min" : 2667000.0, "currency" : "COP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Colombia", "locations" : [ "Colombia" ], "timestamp" : "2026-06-16T14:19:38.170", "fingerprint" : "40180172179009b489482ba1dad117f2a95e7e7a1eef2ea0a641d0d6c935f9a2", "source" : "workday", "language" : "en", "applyUrl" : "https://porch.wd1.myworkdayjobs.com/careers/job/CO-Remote/Retention-Specialist--PW_JR101310", "externalId" : "JR101310", "industryFunction" : { }, "locationPoint" : "4.5709,-74.2973", "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "technicalSkills" : "Microsoft Office Suite", "professionalSkills" : [ "Conflict resolution", "Problem-solving" ], "majorSkills" : "Customer retention, Customer service", "majorSkillsList" : [ "Customer retention", "Customer service" ], "coreResponsibilities" : "Manage retention/cancellation process, Review cancellations, Salvage client accounts, Monitor retentions logs, Notify supervisor of backlog, Provide responses to clients, Utilize retention scripting, Coordinate with claims department, Resolve cancellation issues, Review client tracking, Retain client when necessary, Acquire understanding of Policy, Acquire understanding of Claims protocols", "teamCollaboration" : "Claims department", "domainKnowledge" : "Policy protocols; Claims protocols", "domainList" : [ "policy-protocols", "claims-protocols" ], "domainSpecificKnowledge" : [ "Policy protocols", "Claims protocols" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "Minimum high school diploma, 2+ years call center experience", "qualificationsPreferred" : "Previous experience as Retention Specialist, Experience handling service cancellation calls", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: **Retention Specialist** Location:******Colombia** Workplace Type: **Remote** **** _This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group._ **Job Summary** The future is bright for the Porch Group, and we’d love you to be a part of it as a **Retention Specialist** The Retention Specialist is responsible for handling customer calls related to service cancellation requests. The role requires responding to customer inquiries and resolving service concerns in a timely and professional manner. The Retention Specialist is expected to provide exceptional customer service while building and maintaining positive customer relationships to support ongoing business retention. **What You Will Do As A ****Retention Specialist** * Manage the entire retention/cancellation process. * Review all assigned cancellations and make attempts to salvage the client account. * Monitor retentions logs and notify supervisor of impending backlog or delay concerns. * Provide responses in a timely and efficient manner to clients. * Utilize retention scripting to ensure customer retention when possible. * Work in coordination with the claims department to resolve all cancellation issues that may impede claims. * Responsible for the review and tracking of all clients and measures taken to retain a client when necessary. * Acquire a clear and concise understanding of Policy and Claims protocols. **** **What You Will Bring As A ****Retention Specialist** * Minimum high school diploma. * 2+ years of call center experience is required. * Previous experience as a Retention Specialist, including experience handling service cancellation calls, is preferred. * Excellent verbal and written communication skills (English language proficiency). * Strong conflict resolution and problem-solving skills. * Demonstrates excellent customer service skills, empathy, and the ability to professionally address customer concerns and objections while supporting retention objectives. * Proficient computer skills using Microsoft Office Suite and the internet. * Maintains a positive and professional demeanor, demonstrating confidence and an engaging, energetic presence during customer interactions. * Demonstrates sound judgment and effective decision-making skills.**** * Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload **What You Will Get Supporting Porch Group** _Monthly Salary:_ COP 2,667,000.00 _Monthly incentive bonus:_ COP 333,000.00 target, variable based on individual performance #LI-FQ1 #LI-Remote **What’s next?** Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!", "summaryDescription" : "Retention Specialist at Porch Group. Skills: Customer retention, Customer service. Manage retention/cancellation process. Review cancellations", "postedDate" : "2026-06-12T03:57:07.910", "createdAt" : "2026-06-16T03:57:07.905", "lastUpdated" : "2026-06-16T14:19:38.170", "ingestTimestamp" : "2026-06-16T03:57:07.905", "mongoId" : "6a30841ef292fd229c072a65", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://porch.wd1.myworkdayjobs.com/careers/job/CO-Remote/Retention-Specialist--PW_JR101310", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer retention", "Customer service", "Conflict resolution", "Problem-solving", "Policy protocols", "Claims protocols" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 484.84344, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25543e74d8ee00a014f771", "title" : "Billing Director", "company" : "Wealthy Group of Companies LLC", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Billing Director in Houston, Texas, adjusted for seniority, company size, and the healthcare industry." }, "location" : "Charlotte, NC", "locations" : [ "Charlotte", "NC" ], "timestamp" : "2026-06-16T02:32:30.196", "fingerprint" : "63fa761f49913f41626ecacfff97935cade427764f188da9477abeca1925b2f6", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://wealthy-recruiting.breezy.hr/p/27a7c00ff3f7-billing-director", "externalId" : "27a7c00ff3f7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" }, { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" }, { "city" : "Wilmington", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.2352853,-77.9487284" } ], "locationText" : "Houston, Texas, United States; Atlanta, Georgia, United States; Wilmington, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : true, "rawDescription" : "Locations: Houston, TX • Atlanta, GA • Wilmington, NC We are a growing, mission-driven outpatient addiction treatment organization dedicated to helping individuals and families overcome substance use disorders and co-occurring mental health challenges. We specialize in comprehensive drug and alcoho", "summaryDescription" : "Billing Director at Wealthy Group of Companies LLC", "createdAt" : "2026-06-14T21:48:00.533", "lastUpdated" : "2026-06-16T02:32:30.196", "ingestTimestamp" : "2026-06-14T21:48:00.533", "mongoId" : "6a25543e74d8ee00a014f771", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 482.46402, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc45674d8ee00a0a0d022", "title" : "Billing Coordinator", "company" : "Pacific Coast Trane", "industry" : "Manufacturing", "salary" : { "min" : 58000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Billing Coordinator in Sunnyvale, California, adjusted for mid-seniority and the manufacturing industry." }, "location" : "Sunnyvale, CA", "locations" : [ "Sunnyvale", "CA" ], "timestamp" : "2026-06-16T00:02:53.493", "fingerprint" : "270b153b6fd391138a4a40f5090fb90df6b092ef4207112b74286532e082b050", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://pacific-coast-trane.breezy.hr/p/3099ac81f137-billing-coordinator", "externalId" : "3099ac81f137", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sunnyvale", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3688301,-122.0363490" } ], "locationText" : "Sunnyvale, California, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Create start-up calls, Monitor warranty claims, File claims in Trane systems, Serve as primary interface between new equipment sales,", "toolProficiency" : [ "Trane systems" ], "qualificationsBasic" : "Create start-up calls, Monitor warranty claims, File claims in Trane systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "BILLING COORDINATOR SUMMARY: The Start-up and Billing Coordinator functions as the primary person responsible for creating start-up calls, monitoring warranty claims and filing claims in the Trane systems. Serves as the primary interface between new equipment sales, contractors/customers and the se", "summaryDescription" : "Billing Coordinator at Pacific Coast Trane. Create start-up calls. Monitor warranty claims", "createdAt" : "2026-06-14T19:42:27.234", "lastUpdated" : "2026-06-16T00:02:53.493", "ingestTimestamp" : "2026-06-14T19:42:27.234", "mongoId" : "6a2cc45674d8ee00a0a0d022", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Trane systems" ], "skillCount" : 1, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 473.41718, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30a204f292fd229c118374", "title" : "Engineering Manager, Billing Systems", "company" : "Omada Health", "industry" : "Healthcare", "salary" : { "min" : 171600.0, "max" : 224250.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:03:05.865", "fingerprint" : "49aee4a6d548dcd082fbaffa3a8d6f669e604f2df7708819269fb453d3b48dd0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/omadahealth/jobs/7983241", "externalId" : "7983241", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Omada Health is on a mission to bend the curve of chronic disease. About the Role: We are searching for an Engineering Manager to drive our B2B capabilities, including Billing, Incentives, and Performance Guarantees. This role requires technical acumen and strong leadership to advance our business objectives. In this role you will lead a distributed team that plays a vital role in new client implementations, enabling new partnerships, and expanding the scope and reach of Omada Health. This is not a pure people manager role. You will bring genuine technical depth, help set architectural direction, and be the person your team looks to when there is no clear answer. You will also be expected to think ahead — to understand where this domain needs to go, make the bets, and connect strategy to the team's day-to-day. You will leverage your deep technical expertise in technologies like Ruby on Rails, Sidekiq, Redis, and Postgres to ensure system excellence, while also integrating AI advancements. Your leadership will be pivotal in fostering a culture of innovation and collaboration, encouraging diverse perspectives and driving the professional growth of your team as they contribute to our strategic goals. What You Do: Lead and mentor a team of engineers, emphasizing technical excellence, productivity, and stakeholder satisfaction. Collaborate with cross-functional teams to align technical strategies with business goals, translating high-level vision into actionable objectives. Engage in direct technical contributions approximately 5–10% of your time to support system performance and scalability through activities like code reviews, architectural guidance, and hands-on debugging during critical incidents. Foster an inclusive culture that embraces diversity, promotes work-life balance, and nurtures professional development. Navigate complex projects within regulated industries, embedding security and compliance in everything you design. Define where the Billing domain needs to be in 12–24 months, translate that into team bets and priorities, and own that narrative Model and actively drive the use of AI-powered developer tools — agentic coding, AI-assisted code review, LLM-assisted debugging — as a core part of the team's SDLC. Qualifications: 8+ years of software development experience, ideally within the Billing domain 5+ years of management experience in engineering with a focus on delivering business-impactful solutions. Demonstrated ability to set technical strategy and connect it to team execution — not just managing delivery, but shaping direction. Active practitioner of AI-powered development tools and passionate about integrating AI into business solutions. You know how to build a roadmap, plan for capacity, evaluate trade-offs, and know how to negotiate with your stakeholders. Proven ability to attract, retain, and develop engineering talent. Excellent communication and collaboration skills with a strategic mindset. Strong cross-functional influence skills — you build trust with non-engineering stakeholders (RCM, Finance, Accounting, Compliance) and navigate ambiguous organizational dynamics without positional authority. Comfortable working in a highly regulated environment Technologies We Use: Ruby on Rails, Sidekiq, Redis, Postgres Docker, Kubernetes, and modern frameworks Cursor, Claude Code, or any other AI-powered development tooling Benefits: Competitive salary with generous annual cash bonus Equity grants Remote first work from home culture Flexible Time Off to help you rest, recharge, and connect with loved ones Generous parental leave Health, dental, and vision insurance (and above market employer contributions) 401k retirement savings plan Lifestyle Spending Account (LSA) Mental Health Support Solutions ...and more! It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada! Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other. Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road. Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers. Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work. Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it. About Omada Health: Omada Health (Nasdaq: OMDA) is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Today's healthcare system poorly serves chronic conditions that require ongoing support outside of the exam room, like obesity, diabetes, hypertension, cholesterol, and musculoskeletal conditions. Omada’s virtual-first model combines human-led care teams, connected devices, and AI-enabled technology to deliver personalized care at scale, including support for GLP-1 therapy. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems. Learn more at omadahealth.com. Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Below is a summary of salary ranges for this role in the following geographies: California, New York State and Washington State Base Compensation Ranges: $179,400 - $224,250*, Colorado Base Compensation Ranges: $171,600 - $214,500*. Other states may vary. This role is also eligible for participation in annual cash bonus and equity grants. *The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations. Please click here for more information on our Candidate Privacy Notice.", "summaryDescription" : "Engineering Manager, Billing Systems at Omada Health", "postedDate" : "2026-06-16T03:17:32.022", "createdAt" : "2026-06-16T03:17:32.022", "lastUpdated" : "2026-06-16T11:03:05.865", "ingestTimestamp" : "2026-06-16T03:17:32.022", "mongoId" : "6a30a204f292fd229c118374", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 171600, "salaryAnnualMax" : 224250, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 471.368, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a0d81f258b93c861e9606ee", "title" : "Retention Specialist ( Refunds and Billing )", "company" : "ELVTR", "industry" : "Education Management", "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-05-20T13:29:23.577", "fingerprint" : "885f81a230026cbb77d0fe5027d16d917f53398be173d1bd108319b8f7bfff58", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/2F5C2DEA8E/apply", "externalId" : "2F5C2DEA8E", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Columbus", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid" } ], "locationText" : "Columbus, Ohio, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "CRM systems, sales analytics tools, Salesforce, HubSpot", "professionalSkills" : [ "Refunds handling", "Billing inquiries", "Payment recovery", "Chargeback cases", "Client retention", "Customer satisfaction", "Customer loyalty" ], "hardSkillsList" : [ "Handle refunds and transfer requests", "Resolve billing issues and overdue accounts", "Manage calendars", "Maintain accurate records", "Handle chargeback cases", "Manage the Welcome Back Credits process", "Manage payment recovery", "Handle and resolve student billing inquiries", "Assist with additional operational tasks" ], "softSkillsList" : [ "Confident", "Assertive", "Fearless in handling demanding clients", "De-escalate situations quickly and effectively", "Problem Solver", "Highly Organized", "Attention to detail", "Communicator", "Building relationships" ], "hardSkills" : [ { "name" : "Handle refunds and transfer requests", "level" : "intermediate" }, { "name" : "Resolve billing issues and overdue accounts", "level" : "intermediate" }, { "name" : "Manage calendars", "level" : "intermediate" }, { "name" : "Maintain accurate records", "level" : "intermediate" }, { "name" : "Handle chargeback cases", "level" : "intermediate" }, { "name" : "Manage the Welcome Back Credits process", "level" : "intermediate" }, { "name" : "Manage payment recovery", "level" : "intermediate" }, { "name" : "Handle and resolve student billing inquiries", "level" : "intermediate" }, { "name" : "Assist with additional operational tasks", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Confident" }, { "name" : "Assertive" }, { "name" : "Fearless in handling demanding clients" }, { "name" : "De-escalate situations quickly and effectively" }, { "name" : "Problem Solver" }, { "name" : "Highly Organized" }, { "name" : "Attention to detail" }, { "name" : "Communicator" }, { "name" : "Building relationships" } ], "majorSkills" : "Client retention, Refunds handling, Billing inquiries, Customer service", "majorSkillsList" : [ "Client retention", "Refunds handling", "Billing inquiries", "Customer service" ], "coreResponsibilities" : "Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid, Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty, Handle chargeback cases (US, UK, APAC markets) promptly, providing necessary documentation and resolutions, Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes, Manage the Welcome Back Credits process for re-engaging former customers, Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans, Handle and resolve student billing inquiries, providing clear, accurate, and efficient support, Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency, Improve internal processes and offer solutions", "teamCollaboration" : "Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies; Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements; Build relationships with internal teams", "domainKnowledge" : "online education platform; live courses", "domainList" : [ "online-education-platform", "live-courses" ], "domainSpecificKnowledge" : [ "online education platform", "live courses" ], "toolProficiency" : [ "CRM systems", "Salesforce", "HubSpot", "sales analytics tools" ], "communicationSkills" : "Excellent phone and email communication skills; Ability to build relationships with customers and internal teams", "continuousLearning" : "Free access to all our courses; Opportunities for professional development", "innovationCreativity" : "Improve internal processes and offer solutions", "problemSolvingSkills" : "Proactive problem-solver; Efficiently resolve billing issues and overdue accounts", "specialRequirements" : "Work schedule of 1 - 10 PM British time", "outcomesObjectives" : "Retaining a high percentage of saved students and cash paid; Improve refund-related processes; Ensure timely follow-ups and compliance with payment plans; Propose process improvements", "qualificationsBasic" : "2+ years of experience in sales, customer service, refunds handling, or a related role, Excellent phone and email communication skills, with the ability to build relationships with customers and internal teams, Proactive problem-solver with a customer-focused mindset, organizational skills with high attention to detail, Proficiency with CRM systems (e. g. , Salesforce, HubSpot) and sales analytics tools", "qualificationsPreferred" : "Payment Recovery (Billing), Chargeback Management, Work with escalations", "remoteFriendly" : true, "rawDescription" : "### Position Overview: ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and Operation Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team. This is a full-time remote position with a work schedule of 1 - 10 PM British time. ### This job is for you if you are: * Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively. * A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention. * Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records. * A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues. * Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools. ### Responsibilities: * Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid. * Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty. * Handle chargeback cases (US,UK, APAC markets) promptly, providing necessary documentation and resolutions. * Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes. * Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies. * Manage the Welcome Back Credits process for re-engaging former customers. * Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans. * Handle and resolve student billing inquiries, providing clear, accurate, and efficient support. * Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements. * Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency. * Improve internal processes and offer solutions. **Requirements** * 2+ years of experience in sales, customer service, refunds handling, or a related role. * Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams. * Proactive problem-solver with a customer-focused mindset. * Strong organizational skills with high attention to detail. * Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools **Nice-to-haves:** * Payment Recovery (Billing) * Chargeback Management * Work with escalations **Benefits** * Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses. * Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. * Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs. * Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. ### Why You Should Join ELVTR: * Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision. * Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. * A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives. ### Join Us: If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team. Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application. ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.", "summaryDescription" : "Retention Specialist ( Refunds and Billing ) at ELVTR. Skills: Client retention, Refunds handling, Billing inquiries, Customer service. Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid. Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty", "postedDate" : "2026-05-07T00:00:00.000", "createdAt" : "2026-05-20T13:27:30.539", "lastUpdated" : "2026-05-20T13:29:23.577", "ingestTimestamp" : "2026-05-20T13:27:30.539", "mongoId" : "6a0d81f258b93c861e9606ee", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/2F5C2DEA8E", "hasSalary" : false, "allSkills" : [ "Handle refunds and transfer requests", "Resolve billing issues and overdue accounts", "Manage calendars", "Maintain accurate records", "Handle chargeback cases", "Manage the Welcome Back Credits process", "Manage payment recovery", "Handle and resolve student billing inquiries", "Assist with additional operational tasks", "Confident", "Assertive", "Fearless in handling demanding clients", "De-escalate situations quickly and effectively", "Problem Solver", "Highly Organized", "Attention to detail", "Communicator", "Building relationships", "Client retention", "Refunds handling", "Billing inquiries", "Customer service", "Payment recovery", "Chargeback cases", "Customer satisfaction", "Customer loyalty", "online education platform", "live courses", "CRM systems", "Salesforce", "HubSpot", "sales analytics tools" ], "skillCount" : 32, "jobCategory" : "education", "jobSubcategory" : "education-management", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 466.6126, "daysOld" : 13, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "online education" }, { "id" : "6a3091e0f292fd229c0c0526", "title" : "Customer Retentions Advisor", "company" : "Johnson Controls", "industry" : "Manufacturing", "salary" : { "min" : 30000.0, "max" : 42000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Retentions Advisor in Manchester, United Kingdom, adjusted for the technology industry and company size." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-16T13:02:51.014", "fingerprint" : "712bda70067c791d41eb7c401c6e05d871523b436aa7fef8229a18a3706790fa", "source" : "workday", "language" : "en", "applyUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Manchester-Manchester-United-Kingdom/Customer-Retentions-Advisor_WD30272197", "externalId" : "WD30272197", "industryFunction" : { }, "locationPoint" : "55.3781,-3.436", "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "softSkillsList" : [ "Negotiation" ], "softSkills" : [ { "name" : "Negotiation" } ], "majorSkills" : "Customer retention, Sales, Customer service", "majorSkillsList" : [ "Customer retention", "Sales", "Customer service" ], "coreResponsibilities" : "Focus on retention of customers, Help customers get the best out of their, Help customers see value for money, Upgrade customers to the latest equipment, Use value-driven conversations, Reduce churn, Enhance customer satisfaction, Drive loyalty, Help customers see long-term value, Deliver a retention rate of 65%, Retain customers using conversational skills, Deliver an upgrade target every month, Utilize trained skills to upgrade customers", "domainKnowledge" : "Home security systems; Subscription-based services", "domainList" : [ "home-security-systems", "subscription-based-services" ], "domainSpecificKnowledge" : [ "Home security systems", "Subscription-based services" ], "toolProficiency" : [ "CRM systems", "Telesales performance tools" ], "continuousLearning" : "Career development opportunities; Growth opportunities; Advancement opportunities", "problemSolvingSkills" : "Analyze data; Translate insights into actionable strategies", "outcomesObjectives" : "Deliver a retention rate of 65% a month; Deliver an upgrade target every month", "qualificationsBasic" : "High level of customer service experience, Negotiation skills, Communication skills", "qualificationsPreferred" : "Telesales experience, Customer retention experience, Home security experience, Subscription-based services experience, CRM systems experience, Telesales performance tools experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Join Us as a Customer Retentions Advisor!** **Manchester – Tyco Park | Full-Time** **What we offer** * **Competitive Salary:** Reflecting your skills and experience * **Lucrative Bonus:** Very achievable target based bonus scheme * **Generous Leave:** 25 days annual leave (pro-rated in hours) * **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave * **Comprehensive Benefits:** * Pension plan (up to 7% employer match) * Life assurance * Employee assistance program * Referral scheme * **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts * **Career Development:** Extensive growth and advancement opportunities * **Free Onsite Parking:** Hassle-free commuting * **Dress Down Fridays:** Casual attire to wrap up the week **What you will do** As the Customer Loyalty Advisor you will Focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product. You will also be responsible for upgrading our customers to the latest equipment available using value-driven conversations. Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems. **How you will do it** * Deliver a retention rate of 65% a month base on saving our customers from leaving us. * Retain customers using conversational skills so we don’t offer high discounts just to retain. Help customers see value for money in the product. * Deliver a upgrade target every month and utilizing the skills trained to upgrade our customer to the best system available. **What we look for** **Must-Haves:** * Passion for customer advocacy and team development. * High level of customer service experience. * Strong negotiation and communication skills. * Ability to analyze data and translate insights into actionable strategies. **Nice-To-Haves:** * Proven experience in telesales or customer retention, ideally in home security or subscription-based services. * Experience with CRM systems and telesales performance tools. **About Johnson Controls:** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-MS2 #LI-Onsite", "summaryDescription" : "Customer Retentions Advisor at Johnson Controls. Skills: Customer retention, Sales, Customer service. Focus on retention of customers. Help customers get the best out of their", "postedDate" : "2026-06-16T03:56:25.915", "createdAt" : "2026-06-16T03:56:25.910", "lastUpdated" : "2026-06-16T13:02:51.014", "ingestTimestamp" : "2026-06-16T03:56:25.910", "mongoId" : "6a3091e0f292fd229c0c0526", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Manchester-Manchester-United-Kingdom/Customer-Retentions-Advisor_WD30272197", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Negotiation", "Customer retention", "Sales", "Customer service", "Home security systems", "Subscription-based services", "CRM systems", "Telesales performance tools" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 464.92276, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30853ef292fd229c077ea9", "title" : "Retention Systems Manager | Junior", "industry" : "NordVPN", "salary" : { "min" : 1900.0, "max" : 2600.0, "currency" : "EUR", "frequency" : "Yearly" }, "location" : "Vilnius", "locations" : [ "Vilnius" ], "timestamp" : "2026-06-16T13:55:49.873", "fingerprint" : "b03c33aa1dc43431c9e8af7995743d67edc72bb5dcf7291ebd397c67436e0ef7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/nord-security/1ee06088-f212-4db2-9996-3a28b0ee74c4/application", "externalId" : "1ee06088-f212-4db2-9996-3a28b0ee74c4", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vilnius", "country" : "Lithuania", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "54.6870458,25.2829111" } ], "locationText" : "Vilnius, Lithuania", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Junior", "coreResponsibilities" : "Execute daily marketing campaigns, Execute communication flows, Segment audiences, Target specific user groups, Collaborate with content creators, Develop compelling campaigns, Track campaign effectiveness, Measure campaign effectiveness, Report on campaign effectiveness, Setup A/B tests, Provide insights based on tests, Identify process improvement opportunities, Identify automation efficiency opportunities, Help troubleshoot technical issues, Resolve basic technical issues, Consult users support team, Help resolve basic user issues", "teamCollaboration" : "Collaborate with content creators; Consult users support team", "continuousLearning" : "Online training programs; Offline training programs; Mentorship opportunities; Career-switch opportunities", "problemSolvingSkills" : "Analyze problems; Analyze complex issues; Identify patterns; Apply logical reasoning; Apply systemic approach; Problem-solving skills; Troubleshoot technical issues", "qualificationsBasic" : "Exceptional mathematical thinking, Highly developed critical thinking, Notable attention to detail, Commitment and attentive attitude, Ability to quickly learn and adapt", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "THE WORLD’S MOST ADVANCED VPN, AND A WHOLE LOT MORE. If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands. Your impact? Helping millions take back control of their online security, privacy, and data. MAIN RESPONSIBILITIES - Daily marketing campaigns and communication flows execution, including email and in-app using the marketing automation platform; - Segment audiences and target specific users groups and lifecycle stages; - Collaborate with content creators to develop compelling and relevant campaign assets; - Track, measure and report on the effectiveness of marketing automation campaigns using KPIs and performance metrics; - Setup A/B tests and provide insights based on data; - Identify opportunities for process improvements and automation efficiencies - Help troubleshoot and resolve basic technical issue related to marketing automation platform; - Consult the users support team on ongoing marketing campaigns and help them resolve basic existing users-related issues. Core requirements - Exceptional mathematical thinking - the ability to analyze problems and complex issues, identify patterns, apply logical reasoning and systemic approach. - Highly developed critical thinking and problem-solving skills. - Notable attention to detail, ensuring all campaigns meet the highest standards of quality and accuracy. - Strong commitment and an attentive, meticulous attitude toward every detail. - The ability to quickly learn and adapt to new technologies and changing environments. What We Offer Innovate with industry leaders Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world. Learn & grow Boost your skills via our extensive training programs (online and offline) & other resources. Benefit from mentorship and career-switch opportunities to grow within the company. Work in a next-gen Cyber City office Thrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day. Hybrid work Enjoy the flexibility with 3 office days and working from home for the remaining 2. Work from anywhere Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive. Physical well-being Boost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts. Mental & emotional health Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic. Premium healthcare Receive private health insurance giving you peace of mind for your health needs. Extra days off Enjoy additional vacation days off as you grow with us. Plus, get extra days for sick leave, special occasions, or parenting needs. Joyful moments – special treats Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member. Company events & team-building Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success. Workation Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together. Kindly refer to our Privacy Notice for Recruitment Candidates https://drive.google.com/file/d/1b2tV684_SYV1jQ4kuf91cnzrRBk3ef-5/view for comprehensive information regarding our data handling procedures throughout recruitment processes. We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance. By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter. If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at privacy@nordaccount.com. Should you prefer to opt out of the automated evaluation, please submit your application directly to career@nordsec.com.", "summaryDescription" : "Retention Systems Manager | Junior. Execute daily marketing campaigns. Execute communication flows", "createdAt" : "2026-06-16T02:00:28.794", "lastUpdated" : "2026-06-16T13:55:49.873", "ingestTimestamp" : "2026-06-16T02:00:28.794", "mongoId" : "6a30853ef292fd229c077ea9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 458.938, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307617f292fd229c016410", "title" : "Director of Finance & Billing Operations", "company" : "Rockbot", "industry" : "FinTech", "salary" : { "min" : 170000.0, "max" : 220000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "certifications" : [ "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA" ], "timestamp" : "2026-06-16T12:07:39.693", "fingerprint" : "a6506097606930e824a25d8f3f55938f0c6e698e0e5f67030a1be9544ccd61d0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/rockbot/jobs/6026881004", "externalId" : "6026881004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "domainKnowledge" : "Financial instruments; Regulatory frameworks; Risk methodologies; Quantitative skills; SOX; Basel III/IV; MiFID II; Dodd-Frank; FINRA; SEC; FCA; GDPR; AML/KYC; Equities; Fixed income; Derivatives; Options; Futures; Swaps; FX; Structured products; Private credit; VaR; CVaR; Stress testing; Monte Carlo; Factor models; Credit scoring", "domainList" : [ "financial-instruments", "regulatory-frameworks", "risk-methodologies", "quantitative-skills", "sox", "basel-iii-iv", "mifid-ii", "dodd-frank", "finra", "sec", "fca", "gdpr", "aml-kyc", "equities", "fixed-income", "derivatives", "options", "futures", "swaps", "fx", "structured-products", "private-credit", "var", "cvar", "stress-testing", "monte-carlo", "factor-models", "credit-scoring" ], "domainSpecificKnowledge" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills", "SOX", "Basel III/IV", "MiFID II", "Dodd-Frank", "FINRA", "SEC", "FCA", "GDPR", "AML/KYC", "Equities", "Fixed income", "Derivatives", "Options", "Futures", "Swaps", "FX", "Structured products", "Private credit", "VaR", "CVaR", "Stress testing", "Monte Carlo", "Factor models", "Credit scoring" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are seeking our first Director of Finance & Billing Operations to join Rockbot, bringing a passion for operational excellence, systems design, and scalable revenue infrastructure. As Rockbot continues transforming how revenue flows through the business with Salesforce, MuleSoft, and Ironclad, this role will play a critical role in connecting the dots behind the scenes. You’ll help translate contracts, orders, and customer activity into accurate billing, collections, and revenue reporting. This role is ideal for someone who is a natural builder, enjoys solving complex operational challenges, and takes pride in creating scalable systems that make life easier for both customers and internal teams. You’ll inherit a billing environment supporting more than 12,000 customers across SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. You’ll have the opportunity to bring structure, automation, and operational excellence to a function undergoing meaningful transformation. You Will: Lead Billing & Accounts Receivable Operations Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams. Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. Establish scalable billing policies, controls, workflows, and documentation. Drive collections performance, cash flow optimization, and DSO improvement. Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support. Manage Avalara sales tax compliance and exemption processing. Own billing support operations, identify recurring issues, and drive long-term process improvements. Design and Improve Quote-to-Cash Processes Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature. Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting. Identify and resolve data quality issues that create downstream billing and collections challenges. Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts. Continuously evaluate opportunities to improve automation, scalability, and operational efficiency. Own and Optimize NetSuite NetSuite is Rockbot’s system of record for billing, accounts receivable, and revenue reporting. You will serve as the primary business owner and subject matter expert. Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation. Design solutions for complex billing scenarios, including: SaaS subscriptions Consumption and usage-based billing Hardware and inventory-related billing Professional services Enterprise PO-based contracts Multi-element arrangements Prepaid, ratable, and event-based revenue models Define system requirements, document solutions, and partner with technical teams on implementation. Support integrations between Salesforce, Mulesoft, and NetSuite to ensure accurate and scalable billing operations. Evaluate system enhancements and process improvements based on business impact and operational efficiency. Deliver Reporting & Business Insights Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs. Manage license and royalty reporting requirements for content providers and strategic partners. Build dashboards and reporting that provide visibility into billing accuracy, collections performance, DSO, and operational health. Deliver actionable insights that improve decision-making and support company growth. You Have: 8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment. 5+ years managing a billing, finance operations, revenue operations, or order-to-cash function. Deep hands-on NetSuite expertise (4+ years). This role requires someone who has personally configured billing workflows, revenue schedules, automation, saved searches, dashboards, and reporting within NetSuite—not someone who has only partnered with administrators or consultants. Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts. Experience operating in complex billing environments supporting large customer populations, multi-location account structures, and multiple revenue models simultaneously. Ability to define system requirements, document solutions, and partner with technical teams to implement scalable processes and workflows. Strong working knowledge of Salesforce as the upstream source of contract and order data. Solid understanding of ASC 606, deferred revenue, revenue schedules, and billing-to-GL reconciliation. Strong analytical, operational, and problem-solving skills with a track record of improving processes and systems. Excellent communication skills and the ability to influence stakeholders across Finance, Sales, RevOps, Product, and Engineering. Preferred Experience with Avalara or similar tax automation platforms. Familiarity with Mulesoft or similar integration technologies. Experience with Tableau or other BI tools Experience with Ironclad or another contract lifecycle management platform. Background in media, advertising, content, music, or licensing-driven businesses. Experience supporting multi-unit, franchise, enterprise, or location-based customer models. About Rockbot Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable. From independent local businesses to large national brands — across nearly every industry, including restaurants, bars, retailers, and more — Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com. Compensation Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U. S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. The compensation range for this position is $170,000–$220,000 plus equity and comprehensive benefits. Actual compensation will be determined based on skills, experience, location, and market factors. Our Values Drive — We pursue our mission with relentless tenacity. We love the journey and are on offense all the time. Accountability — We take ownership of our promises and stand behind our work. Trust is built through follow-through. Curiosity — We're hungry to learn and grow. The \"Why\" and \"How\" always matter. Empathy — We strive to understand others as deeply as possible — their goals, their pains, their context. Ingenuity — We work hard but think smart. Creativity and practicality together solve the hard problems. Integrity — We say what we mean and do what we say. Simply, clearly, honestly. Rockbot is an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. We're dedicated to hiring and developing a talented, diverse team — including individuals with different backgrounds, abilities, identities, and experiences.", "summaryDescription" : "Director of Finance & Billing Operations at Rockbot", "postedDate" : "2026-06-16T01:17:13.903", "createdAt" : "2026-06-16T01:17:13.903", "lastUpdated" : "2026-06-16T12:07:39.693", "ingestTimestamp" : "2026-06-16T01:17:13.903", "mongoId" : "6a307617f292fd229c016410", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 170000, "salaryAnnualMax" : 220000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills", "SOX", "Basel III/IV", "MiFID II", "Dodd-Frank", "FINRA", "SEC", "FCA", "GDPR", "AML/KYC", "Equities", "Fixed income", "Derivatives", "Options", "Futures", "Swaps", "FX", "Structured products", "Private credit", "VaR", "CVaR", "Stress testing", "Monte Carlo", "Factor models", "Credit scoring", "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA" ], "skillCount" : 38, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 456.91037, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307f39f292fd229c0565f4", "title" : "Senior Billing Specialist, gTech Ads Customer Experience, gTech (English)", "company" : "Google", "salary" : { "min" : 145000.0, "max" : 215000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Billing Specialist in São Paulo, Brazil, adjusted for Google's size and the technology industry." }, "location" : "[São Paulo, State of São Paulo, Brazil, [Av. Brig. Faria Lima, 3477 - 18º andar - Itaim Bibi, São Paulo - SP, 04538-133, Brazil], São Paulo, 04538-133, SP, BR]", "locations" : [ "[São Paulo, State of São Paulo, Brazil, [Av. Brig. Faria Lima, 3477 - 18º andar - Itaim Bibi, São Paulo - SP, 04538-133, Brazil], São Paulo, 04538-133, SP, BR]" ], "timestamp" : "2026-06-16T11:02:42.699", "fingerprint" : "739d63720f79d31fd8a5efd19acced0bd2e48fe24a5f1c7323e6e36c1a6d1f4f", "source" : "google", "language" : "en", "externalId" : "78034758344286918", "industryFunction" : { }, "structuredLocations" : [ { "city" : "São Paulo", "state" : "State of São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5342740,-46.6339157" } ], "locationText" : "São Paulo, State of São Paulo, Brazil", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "summaryDescription" : "Senior Billing Specialist, gTech Ads Customer Experience, gTech (English) at Google", "postedDate" : "2026-06-16T01:51:20.332", "createdAt" : "2026-06-16T01:51:20.332", "lastUpdated" : "2026-06-16T11:02:42.699", "ingestTimestamp" : "2026-06-16T01:51:20.332", "mongoId" : "6a307f39f292fd229c0565f4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 0.6666667, "_score" : 455.2053, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305118f292fd229cef9919", "title" : "Director, Head of Patient Recruitment and Retention", "industry" : "Human Resources", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director, Head of Patient Recruitment and Retention in the US Biotech industry, adjusted for seniority and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T12:49:59.988", "fingerprint" : "91dcb4ad71e6658f38a655f5b34969ea8c3cfab926ef0ad5cbe4f8a32aa5c57e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/427498de-fe75-4184-968e-3b87225b3182/apply", "externalId" : "427498de-fe75-4184-968e-3b87225b3182", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 10, "experienceLevel" : "Director", "technicalSkills" : "CTMS, EDC platforms, Citeline, Trialtrove", "professionalSkills" : [ "Enrollment planning", "Strategy development", "Partnership management", "Performance oversight", "Data analysis", "Budget management", "Stakeholder influence" ], "hardSkillsList" : [ "Forecasting models", "Recruitment analytics", "Real-world data analysis" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Forecasting models", "level" : "intermediate" }, { "name" : "Recruitment analytics", "level" : "intermediate" }, { "name" : "Real-world data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Patient recruitment strategy, Patient retention strategy, Clinical operations, Stakeholder management", "majorSkillsList" : [ "Patient recruitment strategy", "Patient retention strategy", "Clinical operations", "Stakeholder management" ], "coreResponsibilities" : "Define and lead regional patient recruitment and retention, Integrate patient-centric principles into study design, Collaborate with clinical, medical, and protocol development teams, Develop and oversee multi-channel recruitment and retention programs, Build and manage forecasting models, Anticipate enrollment timelines, risks, and performance gaps, Establish and maintain strategic partnerships, Oversee execution and performance of external partners and, Drive continuous improvement through data-driven insights, Leverage recruitment analytics, real-world data, and emerging technologies, Lead and develop the patient recruitment and retention, Support cross-functional governance across clinical operations", "teamCollaboration" : "Cross-functional governance; Clinical operations teams; Medical teams; Protocol development teams; External partners and vendors; Patient advocacy organizations; Recruitment vendors; Site networks; Community stakeholders", "projectManagementSkills" : [ "Project management", "Budget management" ], "domainKnowledge" : "Clinical trials; Patient engagement; Oncology protocols; Complex therapeutic areas", "domainList" : [ "clinical-trials", "patient-engagement", "oncology-protocols", "complex-therapeutic-areas" ], "domainSpecificKnowledge" : [ "Clinical trials", "Patient engagement", "Oncology protocols", "Complex therapeutic areas" ], "toolProficiency" : [ "CTMS", "EDC platforms", "Citeline", "Trialtrove" ], "continuousLearning" : "Continuous learning", "innovationCreativity" : "Emerging technologies", "problemSolvingSkills" : "Data-driven insights; Predictive insights", "specialRequirements" : "Willingness to travel", "outcomesObjectives" : "Ensure effective enrollment planning; Reduce burden and improve participation; Optimize outcomes", "qualificationsBasic" : "Bachelor’s degree or higher in a scientific, medical, or healthcare-related field, 10+ years of experience in clinical operations, patient recruitment, or related disciplines, Proven experience leading patient recruitment and retention strategies in clinical trials, Understanding of patient engagement, retention drivers, and barriers to participation in clinical research, Demonstrated success in working with patient advocacy groups, recruitment vendors, and external engagement partners, Advanced analytical skills with experience using data, metrics, and predictive insights to guide strategy and decision-making, Project and budget management capabilities in a global, matrixed environment, Ability to influence cross-functional stakeholders and drive alignment across clinical, operational, and external teams", "qualificationsPreferred" : "Experience in oncology or complex therapeutic areas", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Define and lead the regional patient recruitment and retention strategy aligned with clinical portfolio priorities, ensuring effective enrollment planning across therapeutic areas and geographies. Integrate patient-centric principles into study design by collaborating with clinical, medical, and protocol development teams to reduce burden and improve participation. Develop and oversee multi-channel recruitment and retention programs, including digital campaigns, site-based initiatives, and community outreach strategies. Build and manage forecasting models to anticipate enrollment timelines, risks, and performance gaps, ensuring proactive mitigation strategies are in place. Establish and maintain strategic partnerships with patient advocacy organizations, recruitment vendors, site networks, and community stakeholders. Oversee execution and performance of external partners and vendors, ensuring alignment with enrollment targets and quality standards. Drive continuous improvement through data-driven insights, leveraging recruitment analytics, real-world data, and emerging technologies to optimize outcomes. Lead and develop the patient recruitment and retention team while supporting cross-functional governance across clinical operations. Requirements: Bachelor’s degree or higher in a scientific, medical, or healthcare-related field with 10+ years of experience in clinical operations, patient recruitment, or related disciplines. Proven experience leading patient recruitment and retention strategies in clinical trials, ideally within oncology or complex therapeutic areas. Strong understanding of patient engagement, retention drivers, and barriers to participation in clinical research. Demonstrated success in working with patient advocacy groups, recruitment vendors, and external engagement partners. Advanced analytical skills with experience using data, metrics, and predictive insights to guide strategy and decision-making. Strong project and budget management capabilities in a global, matrixed environment. Ability to influence cross-functional stakeholders and drive alignment across clinical, operational, and external teams. Familiarity with clinical trial systems and analytics tools such as CTMS, EDC platforms, Citeline, Trialtrove, or similar. Excellent communication and leadership skills with a collaborative, results-oriented mindset. Willingness to travel as required to support program and business needs. Benefits: Competitive base salary ranging from approximately $171,900 to $231,900 annually, depending on experience, skills, and location. Eligibility for annual bonus plans or incentive compensation based on role structure. Equity participation through discretionary stock awards and Employee Stock Purchase Plan. Comprehensive healthcare coverage including medical, dental, and vision insurance. Retirement benefits including 401(k), FSA/HSA options, and financial wellness programs. Generous paid time off and wellness-focused benefits supporting work-life balance. Opportunity to contribute to innovative oncology clinical programs with meaningful patient impact. Strong commitment to professional development, continuous learning, and global collaboration. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Director, Head of Patient Recruitment and Retention. Skills: Patient recruitment strategy, Patient retention strategy, Clinical operations, Stakeholder management. Define and lead regional patient recruitment and retention. Integrate patient-centric principles into study design", "postedDate" : "2026-06-15T08:13:25.851", "createdAt" : "2026-06-15T08:13:25.851", "lastUpdated" : "2026-06-16T12:49:59.988", "ingestTimestamp" : "2026-06-16T03:21:01.720", "mongoId" : "6a305118f292fd229cef9919", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 320000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Forecasting models", "Recruitment analytics", "Real-world data analysis", "Leadership", "Patient recruitment strategy", "Patient retention strategy", "Clinical operations", "Stakeholder management", "Enrollment planning", "Strategy development", "Partnership management", "Performance oversight", "Data analysis", "Budget management", "Stakeholder influence", "Project management", "Clinical trials", "Patient engagement", "Oncology protocols", "Complex therapeutic areas", "CTMS", "EDC platforms", "Citeline", "Trialtrove" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 454.41113, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Biotech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bae74d8ee00a0913f76", "title" : "Billing Clerk", "company" : "The Lockwood Group", "industry" : "Consulting", "salary" : { "min" : 42500.0, "max" : 57500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an Entry-level Billing Clerk in Stamford, United States, with adjustments for the healthcare industry and company size." }, "location" : "The Lockwood Group", "locations" : [ "The Lockwood Group" ], "timestamp" : "2026-06-15T08:51:15.215", "fingerprint" : "8018f45d96c46fb516e6fdee68693310c2211438f41b8faffc850c47fe470562", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/lockwood/jobs/5162207007", "externalId" : "5162207007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Stamford", "state" : "Connecticut", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0534302,-73.5387341" } ], "locationText" : "Stamford, Connecticut, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "MS Excel, VLOOKUPs, Pivot tables", "professionalSkills" : [ "Accounts Receivable", "Billing", "Reconciliation", "Financial analysis", "Reporting" ], "hardSkillsList" : [ "Double-entry bookkeeping", "Accrual basis", "Cash basis" ], "hardSkills" : [ { "name" : "Double-entry bookkeeping", "level" : "intermediate" }, { "name" : "Accrual basis", "level" : "intermediate" }, { "name" : "Cash basis", "level" : "intermediate" } ], "majorSkills" : "Accounts Receivable, Client Invoicing, Account Reconciliation", "majorSkillsList" : [ "Accounts Receivable", "Client Invoicing", "Account Reconciliation" ], "coreResponsibilities" : "Generate client invoices, Issue client invoices, Distribute client invoices, Collaborate on billing deadlines, Reconcile customer accounts, Reconcile client jobs, Resolve discrepancies, Investigate unapplied payments, Open client accounts, Close client accounts, Prepare estimates, Support closing procedures, Assist with inquiries, Provide financial analysis, Provide reporting", "teamCollaboration" : "Internal team members; Account team members", "domainKnowledge" : "Medical communications; Pharmaceutical industry; Biotech industry; Medical device industry", "domainList" : [ "medical-communications", "pharmaceutical-industry", "biotech-industry", "medical-device-industry" ], "domainSpecificKnowledge" : [ "Medical communications", "Pharmaceutical industry", "Biotech industry", "Medical device industry" ], "toolProficiency" : [ "Xero", "QuickBooks", "SAP", "Sage", "Advantage" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Troubleshooting problems", "qualificationsBasic" : "Associate's or Bachelor's degree, Fundamental accounting principles", "qualificationsPreferred" : "Prior exposure to account software", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This is a full-time position that will be based in-office in Stamford, CT. We are seeking a highly organized and meticulous individual to join our accounting team as an Billing Clerk. This pivotal role will primarily support our Accounts Receivable/Billing function, contributing directly to the financial health and operational efficiency of our organization. This position offers an excellent opportunity for a dedicated professional to develop their career within a structured and supportive financial environment. About Lockwood: Lockwood collaborates with clients in the pharmaceutical, biotech, and medical device industries to identify effective, holistic, science-based strategies to address their objectives through medical communications. Our clients count on us to challenge their assumptions and help them creatively navigate around obstacles. From strategy through execution, we focus on accuracy, transparency, and scientific value to create programs that are evidence-based, clinically relevant, and contribute to the development of our clients’ brands. Over a third of our staff hold advanced scientific or medical degrees, and most work from where they live. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, are more responsive to our clients, wherever and whenever they do business. Summary: As a Billing Clerk, you will assume a critical role in upholding the seamless financial operations of our company. Your primary responsibilities will encompass comprehensive support for our Accounts Receivable (AR) function, directly impacting cash flow management and the integrity of financial reporting. This is a hands-on position designed to provide extensive practical experience across a spectrum of essential accounting processes. Responsibilities: Accounts Receivable (AR): Generate, issue, and distribute client invoices with meticulous accuracy and adherence to predefined timelines for assigned client accounts. Proactively collaborate with operational teams on billing deadlines Execute thorough reconciliation of customer accounts and individual client jobs (i. e. projects), identify and resolve discrepancies, and investigate unapplied payments. Open and close client accounts/jobs and prepare estimates of time and cost. Demonstrate flexibility for the needs and trends of the business (i.e., the timing of a large conference or other live event may impact billing submissions) Provide support for month-end and year-end closing procedures pertinent to accounts receivable. Assist with internal and external inquiries as needed. Provide ad hoc financial analysis and reporting as requested. Internal Client Relations: Proactively manages relationship with internal team members and builds rapport. Ensures internal client expectations are met by maintaining ongoing communication (written and verbal) with account team members and meetings team and troubleshooting problems/issues, as necessary. Qualifications: Education: An Associate's or Bachelor's degree in Accounting or Business Administration, or a closely related discipline is preferred but not required. Skills & Experience: Exceptional attention to detail. Strong organizational and time management capabilities, with the demonstrable ability to effectively prioritize multiple tasks and meet deadlines. Excellent communication skills, both written and verbal, for effective interaction with client, vendors and internal stakeholders. A proactive, results-oriented approach with an aptitude for continuous learning and adaptation to new challenges. Ability to perform effectively both autonomously and as an integral member of a collaborative team environment. Strong integrity and a high degree of discretion in handling sensitive and confidential financial information. A foundational understanding of fundamental accounting principles (e.g., double-entry bookkeeping, accrual basis, cash bases). Demonstrated proficiency in MS Excel, including the effective utilization of functions such as VLOOKUPs, pivot tables and advanced formulas. Prior exposure to reputable account software platforms (e.g., Xero, QuickBooks, SAP, Sage, Advantage) is advantageous.", "summaryDescription" : "Billing Clerk at The Lockwood Group. Skills: Accounts Receivable, Client Invoicing, Account Reconciliation. Generate client invoices. Issue client invoices", "postedDate" : "2026-06-14T09:42:11.257", "createdAt" : "2026-06-14T09:42:11.257", "lastUpdated" : "2026-06-15T08:51:15.215", "ingestTimestamp" : "2026-06-14T09:42:11.257", "mongoId" : "6a2c6bae74d8ee00a0913f76", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42500, "salaryAnnualMax" : 57500, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Double-entry bookkeeping", "Accrual basis", "Cash basis", "Accounts Receivable", "Client Invoicing", "Account Reconciliation", "Billing", "Reconciliation", "Financial analysis", "Reporting", "Medical communications", "Pharmaceutical industry", "Biotech industry", "Medical device industry", "Xero", "QuickBooks", "SAP", "Sage", "Advantage" ], "skillCount" : 19, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 453.53845, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d58fc74d8ee00a0b87fce", "title" : "Commercial Retention Manager", "company" : "Flatpay", "industry" : "FinTech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager in FinTech in Amsterdam, Netherlands, adjusted for seniority and company size." }, "location" : "Amsterdam, NL", "locations" : [ "Amsterdam", "NL" ], "timestamp" : "2026-06-15T21:17:38.288", "fingerprint" : "45b8796389e4be642234715c119ac38b6b7774a3680bd4891aff66105370409b", "source" : "personio", "language" : "nl", "applyUrl" : "https://flatpay.jobs.personio.de/job/2651752", "externalId" : "2651752", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "state" : "North Holland", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, North Holland, Netherlands", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 4, "experienceLevel" : "Manager", "professionalSkills" : [ "Commercial coaching", "Pipeline management", "Data analysis" ], "hardSkillsList" : [ "Sales mindset", "Commercial acumen" ], "hardSkills" : [ { "name" : "Sales mindset", "level" : "intermediate" }, { "name" : "Commercial acumen", "level" : "intermediate" } ], "majorSkills" : "Client retention, Team leadership, Commercial strategy", "majorSkillsList" : [ "Client retention", "Team leadership", "Commercial strategy" ], "coreResponsibilities" : "Manage commercial team, Determine daily priorities, Prioritize high TPV risk clients, Conduct weekly pipeline reviews, Hold team accountable for results, Hire and develop employees, Manage and develop Team Leads, Coach Team Leads, Onboard Team Leads, Develop Team Leads, Set performance expectations, Hold Team Leads accountable, Conduct regular 1-on-1s, Develop strong commercial coaches, Identify high-potential employees, Create growth paths, Approve defensive commercial actions, Ensure commercial responsibility in retention, Maintain mandatory data collection, Improve tooling, Improve workflows, Improve escalation processes, Address churn causes", "teamCollaboration" : "Collaborate with Sales; Collaborate with Operations; Collaborate with Finance", "domainKnowledge" : "Fintech; Card payments", "domainList" : [ "fintech", "card-payments" ], "domainSpecificKnowledge" : [ "Fintech", "Card payments" ], "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Improve save rate month-on-month; Retain monthly ARR; Increase active merchant rate; Reduce infancy churn rate; Reduce time to first contact; Record cancellation reasons; Reduce performance variation", "qualificationsBasic" : "2–4 years experience in retention, 2–4 years experience in B2B sales, 2–4 years experience in commercial role, Experience managing Team Leads, Experience managing senior employees, Fluent in Dutch, Right to work in Netherlands", "qualificationsPreferred" : "Experience in payments industry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Over de rol Flatpay is één van de snelst groeiende fintechbedrijven van Europa. In iets meer dan drie jaar zijn we uitgegroeid tot een team van meer dan 1.500 collega’s, actief in Denemarken, Finland, Italië, Duitsland, Frankrijk, het Verenigd Koninkrijk, en sinds januari ook in Nederland. Onze missie is helder en krachtig: kaartbetalingen eerlijk, transparant en stressvrij maken voor kleine en middelgrote ondernemers. Geen onduidelijke tarieven, geen verborgen kosten, geen verrassingen, één vast tarief voor alle kaarten. Dienstverband: Fulltime Locatie: Amsterdam - 5 dagen op kantoor Wat je gaat doen Verantwoordelijkheden Het team commercieel aansturen Dagelijkse prioriteiten voor het team bepalen op basis van commerciële waarde — risicoklanten met een hoge TPV krijgen voorrang. Wekelijkse pipeline reviews uitvoeren voor alle risicocases en het team verantwoordelijk houden voor duidelijke resultaten. Medewerkers aannemen en ontwikkelen die werken met een salesmindset in plaats van een servicementaliteit. Team Leads managen & ontwikkelen Team Leads begeleiden, onboarden en ontwikkelen zodat zij de dagelijkse operatie kunnen aansturen, medewerkers kunnen coachen en verantwoordelijkheid nemen voor hun deel van de portefeuille. Duidelijke prestatieverwachtingen stellen voor Team Leads en hen verantwoordelijk houden via regelmatige 1-op-1 gesprekken en pipeline reviews. Team Leads ontwikkelen tot sterke commerciële coaches — zodat zij gesprekken kunnen meeluisteren, gestructureerde feedback kunnen geven en het verschil tussen top- en gemiddelde performers kunnen verkleinen. Talentontwikkeling stimuleren: medewerkers met veel potentieel identificeren en een groeipad creëren richting Team Lead-functies. Verantwoordleijkheid nemen voor de kwaliteit van besluitvorming Bepalen welke cases de moeite waard zijn om op te volgen — en minder belangrijke cases deprioriteren. Defensieve commerciële acties goedkeuren (zoals tariefaanpassingen en tegenvoorstellen) op basis van duidelijke criteria. Ervoor zorgen dat klantbehoud commercieel verantwoord blijft: niet iedere klant hoeft tegen elke prijs behouden te worden. Data en processen strak organiseren Verplichte dataverzameling handhaven. Continu verbeteringen doorvoeren in tooling, workflows en escalatieprocessen. Samenwerken met Sales, Operations en Finance om de oorzaken van churn structureel aan te pakken. Hoe succes wordt gemeten Succes in deze functie wordt gemeten op basis van resultaten, niet activiteiten. Je wordt beoordeeld op: Save rate — percentage van opgevolgde risicocases dat resulteert in behoud van de merchant, met maand-op-maand verbetering. Beschermde ARR — maandelijkse ARR die door het team behouden blijft. Actieve klantgraad — percentage actieve merchants binnen de portefeuille. Infancy churn rate — annuleringen binnen de eerste 180 dagen. Time to first contact — snelheid van opvolging bij risicosignalen. Registratie van annuleringsredenen — meer dan 95% van de redenen moet gestructureerd worden vastgelegd. Verschillen in prestaties tussen medewerkers — variatie in save rates moet afnemen door coaching. Wie jij bent Deze rol past perfect bij jou als jij: zelfverzekerd bent in het voeren van lastige commerciële gesprekken — bezwaren, concurrentiedruk en prijsdiscussies. een sterk gevoel hebt voor prioriteiten: je weet welke gesprekken waardevol zijn en welke niet. datagedreven bent: je analyseert pipelinecijfers, signaleert problemen vroegtijdig en stuurt de focus van het team daarop bij. houdt van een gestructureerde en herhaalbare manier van werken — je bouwt processen, niet alleen losse successen. ervaring hebt met het aansturen van Team Leads of senior medewerkers — je geeft leiding via anderen, niet alleen direct. Achtergrond & skills: 2–4 jaar ervaring in retentie, B2B-sales of een commerciële functie waarin je deel uitmaakte van of leiding gaf aan een commercieel team. Ervaring met het aansturen van Team Leads of senior medewerkers binnen een sales- of commerciële omgeving. Vloeiend in Nederlands Recht om in Nederland te werken (visumsponsoring is niet beschikbaar voor deze functie). Ervaring in de betalingsindustrie is niet vereist. Waarom Flatpay? Werken bij Flatpay betekent: Een fulltime rol met veel verantwoordelijkheid en vrijheid om je werk zelf vorm te geven De kans om echt impact te maken binnen een van de snelst groeiende fintechs van Europa Een jonge, energieke werkomgeving waar samenwerking centraal staat en jouw ideeën tellen Leuke teamactiviteiten en regelmatig events met collega’s Volop kansen om door te groeien binnen een organisatie die hard groeit Contact info", "summaryDescription" : "Commercial Retention Manager at Flatpay. Skills: Client retention, Team leadership, Commercial strategy. Manage commercial team. Determine daily priorities", "createdAt" : "2026-06-14T19:36:46.918", "lastUpdated" : "2026-06-15T21:17:38.288", "ingestTimestamp" : "2026-06-14T19:36:46.918", "mongoId" : "6a2d58fc74d8ee00a0b87fce", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Sales mindset", "Commercial acumen", "Client retention", "Team leadership", "Commercial strategy", "Commercial coaching", "Pipeline management", "Data analysis", "Fintech", "Card payments" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 452.32498, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e3b9bc74574cb677b12", "title" : "MBF_Customer Retention Analyst", "company" : "Mercedes-Benz Finance Co.", "industry" : "Financial Services", "salary" : { "min" : 7500000.0, "max" : 1.1E7, "currency" : "JPY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Customer Retention Analyst in Makuhari, Japan, adjusted for the financial services industry and company size." }, "location" : "Japan-Chiba-Makuhari", "locations" : [ "Japan-Chiba-Makuhari", "2-6-1 Nakase, Mihama-ku" ], "timestamp" : "2026-06-16T00:36:56.906", "fingerprint" : "1d293d2f53060d4505059c183673599bdfaa0d1b8fa87576bc8eee468e6052d6", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=877112", "externalId" : "877112", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Makuhari", "state" : "Chiba", "country" : "Japan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "35.6594176,140.0580192" } ], "locationText" : "Makuhari, Chiba, Japan", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Salesforce, CRM, Excel, Power BI", "professionalSkills" : [ "Data analysis", "System requirements definition", "Project management", "Stakeholder management", "Problem solving" ], "hardSkillsList" : [ "Data management", "Troubleshooting", "Reporting", "Analysis" ], "hardSkills" : [ { "name" : "Data management", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Analysis", "level" : "intermediate" } ], "majorSkills" : "Customer retention, CRM systems, Data analysis", "majorSkillsList" : [ "Customer retention", "CRM systems", "Data analysis" ], "coreResponsibilities" : "Analyze Salesforce customer data, Develop action plans for customer upgrades, Formulate sales dealer measures, Set target measures with HQ, Develop and improve retention tools, Define system requirements, Coordinate with system vendors, Manage projects, Execute retention operations, Prepare KPI reports, Analyze KPI reports, Lead retention meetings, Promote process improvements, Collaborate with internal departments, Manage Salesforce interfaces, Implement digital marketing, Handle system troubleshooting, Maintain data quality, Improve CRM performance, Serve as CRM service desk contact", "teamCollaboration" : "Cross-functional collaboration; Collaborate with dealers; Collaborate with internal teams; Collaborate with HQ; Collaborate with system vendors; Collaborate with Field team; Collaborate with Call Center; Collaborate with MBJ/MBF; Collaborate with HQ", "projectManagementSkills" : [ "System enhancement projects", "CRM implementation" ], "domainKnowledge" : "Financial products; Automotive business; Customer loyalty; Contract renewal", "domainList" : [ "financial-products", "automotive-business", "customer-loyalty", "contract-renewal" ], "domainSpecificKnowledge" : [ "Financial products", "Automotive business", "Customer loyalty", "Contract renewal" ], "toolProficiency" : [ "Salesforce", "Excel", "Power BI", "PowerPoint" ], "communicationSkills" : "Business communication; Stakeholder communication", "innovationCreativity" : "Strategic thinking; Innovative thinking", "problemSolvingSkills" : "Customer-centric problem solving", "outcomesObjectives" : "Strengthen customer loyalty; Maximize repurchase opportunities; Maximize contract renewal opportunities; Improve customer satisfaction; Support business growth", "qualificationsBasic" : "5+ years experience finance/automotive, Salesforce or CRM data analysis experience, Business level English and Japanese", "qualificationsPreferred" : "Global or cross-functional experience, Bachelor's in Business Administration or Information Systems, PhD preferred", "remoteFriendly" : false, "rawDescription" : "＜本ポジションの目的＞メルセデス・ベンツ乗用車の金融サービス（オートリース、オートローンなど）に関して、データに基づくリテンション戦略、システム機能改善、そしてクロスファンクション連携を通じて、顧客ロイヤルティを強化し、再購買および契約更新機会を最大化していただきます。Salesforceを含むメルセデス・ベンツグループのリテンションプラットフォームを継続的に最適化し、安定的な運用およびビジネス活用を推進することで、顧客満足度と事業成長の向上に貢献できます。＜業務内容＞ 1) リテンションシステムの開発・改善 Salesforce の顧客データを分析し、車のオーナー様に対する乗り換え促進のためのアクションプランを自ら立案。分析結果を基に、販売店に展開する施策（キャンペーン・リスト・アプローチ方法など）を策定。必要に応じてドイツ本社と連携し、グローバル基準に沿って施策のターゲットを設定市場動向、顧客ニーズ、ビジネス要望に基づき、社内リテンションツールを開発・改善する関係者（販売店、社内、本社）と連携し、システム要件を定義する開発ベンダーと調整し、優先順位や実装スケジュールを策定する必要に応じてプロジェクトを立ち上げ、展開および安定稼働を管理する 2) リテンション運営および戦略管理販売店を訪問し、顧客対応方針、施策実行状況、顧客データ管理システムの利用状況などを確認。現場の声・課題を収集し、改善施策として反映。メルセデス・ベンツ日本及びメルセデス・ベンツファイナンスの目標達成に向け、販売店との折衝・合意形成をリード。キャンペーン、満了リード、データ更新などのルーティン業務を実行する KPI、ボーナス、インセンティブに関するレポートと分析を担当する月次リテンション会議を主導し、業務プロセスの改善を推進するフィールドチーム、コールセンター等の社内関連部署と連携し、継続的な改善を行う 3) 顧客統合システム管理（Salesforce） Salesforceとその他のシステム間のインターフェースを管理する Salesforceを活用したデジタルマーケティングおよび本社定義のマーケティング施策を導入するシステムトラブル対応、データ品質維持、システムパフォーマンス向上を行う CRMサービスデスクの主要な窓口として対応する ==================================================== The objective of this position is to strengthen customer loyalty and maximize repurchase and contract renewal opportunities through data-driven retention strategies, system enhancements, and cross-functional collaboration. The role ensures that MBJ/MBF’s retention platforms—including Salesforce and other CRM tools—are continuously improved, operationally stable, and effectively utilized to support business growth and customer satisfaction. 1) Retention System Development & Enhancement Develop and enhance in-house retention tools based on market trends, customer needs, and business requirements. Define system requirements in collaboration with stakeholders (dealers, internal teams, HQ). Coordinate with system vendors to determine priorities and implementation schedules. Set up projects as needed, manage roll-out and ensure stable operation. 2) Retention Operation & Strategy Management Execute routine retention operations such as campaigns, maturity lead handling, and data updates. Prepare and analyze reports related to KPIs, bonuses, and incentives. Lead monthly retention meetings and promote process improvements. Collaborate with internal departments such as Field and Call Center for continuous enhancement. 3) Customer Relationship System Management (Salesforce) Manage interfaces between Salesforce and other related systems. Implement digital marketing activities and HQ-defined marketing initiatives. Handle system troubleshooting, maintain data quality, and improve overall CRM performance. Serve as the main contact window for the CRM service desk. ＜学歴・語学等＞大学卒業以上（経営学、情報システム、または関連分野が望ましい）英語・日本語ともにビジネスレベル（読み書き・会話）グローバルの協業経験があると尚可 Salesforce や CRM ツールを活用したデータ分析経験（※ただし「 Salesforce 操作」そのものより、「分析して提案につなげる力」を重視）営業的な考え方、および顧客視点での課題解決スキル自ら提案し、主体的に動ける姿勢＜技術＞ CRMおよびSalesforceの運用・データ管理・トラブルシューティングに関する深い理解ファイナンス商品に関する知識 Excel、Power BI、PowerPoint等のビジネス分析ツールを用いたレポーティング能力＜ソフトスキル・パーソナリティ＞デジタルトランスフォーメーションおよびリテンション向上を推進できる戦略的・革新的思考優れたコミュニケーション力およびステークホルダーマネジメント力高い当事者意識と責任感、細部への配慮メルセデス・ベンツ日本／メルセデス・ベンツファイナンス内の関係者、及び本社などとの協働を促進する調整力＜経験＞ファイナンス会社または自動車関連業務における５年以上の経験。システム改善プロジェクトまたはCRM導入の経験本社・外部ベンダー（システム開発会社、マーケティング代理店）との協業経験 ==================================================== ＜REQUIRED EXPERIENCE＞ Experience in data analysis using Salesforce or other CRM tools. Emphasis is placed on the ability to analyze data and translate insights into actionable proposals, rather than on operational skills alone. A sales-oriented mindset and strong problem‑solving skills from a customer-centric perspective. Proactive attitude with the ability to make proposals and take initiative independently. ＜ACADEMIC BACKGROUND & LANGUAGE＞ Bachelor’s degree or higher, preferably in Business Administration, Information Systems, or a related field. English and Japanese: Business level (reading, writing, and speaking). Experience working in a global or cross-functional environment is preferred. ＜TECHNICAL＞ Deep understanding of CRM and Salesforce operations, data management, and troubleshooting. Knowledge of financial products and related business processes. Strong reporting and analysis skills using business tools such as Excel, Power BI, and PowerPoint. ＜SOFT SKILLS＞ Strategic and innovative mindset to drive digital transformation and retention improvement. Excellent communication and stakeholder management skills. High sense of ownership, accountability, and attention to detail. Strong coordination ability to facilitate cross-functional collaboration among MBJ, MBF, and HQ. ＜WORK EXPERIENCE＞ Minimum 5 years of experience in a finance company or automotive-related business. Experience in system enhancement projects or CRM implementation. Experience collaborating with HQ and external vendors (system developers, marketing agencies). Mercedes-Benz Finance Co., Ltd.", "summaryDescription" : "MBF_Customer Retention Analyst at Mercedes-Benz Finance Co.. Skills: Customer retention, CRM systems, Data analysis. Analyze Salesforce customer data. Develop action plans for customer upgrades", "createdAt" : "2026-06-14T18:49:11.138", "lastUpdated" : "2026-06-16T00:36:56.906", "ingestTimestamp" : "2026-06-14T18:49:11.138", "mongoId" : "69ce5e3b9bc74574cb677b12", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data management", "Troubleshooting", "Reporting", "Analysis", "Customer retention", "CRM systems", "Data analysis", "System requirements definition", "Project management", "Stakeholder management", "Problem solving", "System enhancement projects", "CRM implementation", "Financial products", "Automotive business", "Customer loyalty", "Contract renewal", "Salesforce", "Excel", "Power BI", "PowerPoint" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 447.7846, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca53d74d8ee00a09b558f", "title" : "Email Billing Coordinator", "company" : "Carr Allison", "industry" : "Legal", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Email Billing Coordinator in Birmingham, United States, adjusted for the legal industry and company size." }, "location" : "Birmingham", "locations" : [ "Birmingham" ], "timestamp" : "2026-06-16T02:54:37.331", "fingerprint" : "7d3af18567e810e8d55f1a66e2cae25779a8a2b36c721cbc7c5cc2e82e24a5e7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/carrallison/jobs/4249173009", "externalId" : "4249173009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Birmingham", "state" : "Alabama", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.5206824,-86.8024326" } ], "locationText" : "Birmingham, Alabama, United States", "minimumEducation" : "Bachelor's", "technicalSkills" : "Excel, Word, Outlook, PDF", "professionalSkills" : [ "Organizational skills", "Billing coordination", "Client communication", "Vendor communication", "Process improvement" ], "hardSkillsList" : [ "Billing", "Invoice processing", "Retainer application", "Split-party billing", "Discount application", "Consolidated statements", "Billing issue resolution", "Billing log maintenance", "Invoice distribution" ], "hardSkills" : [ { "name" : "Billing", "level" : "intermediate" }, { "name" : "Invoice processing", "level" : "intermediate" }, { "name" : "Retainer application", "level" : "intermediate" }, { "name" : "Split-party billing", "level" : "intermediate" }, { "name" : "Discount application", "level" : "intermediate" }, { "name" : "Consolidated statements", "level" : "intermediate" }, { "name" : "Billing issue resolution", "level" : "intermediate" }, { "name" : "Billing log maintenance", "level" : "intermediate" }, { "name" : "Invoice distribution", "level" : "intermediate" } ], "majorSkills" : "Billing coordination, Invoice processing, Client communication", "majorSkillsList" : [ "Billing coordination", "Invoice processing", "Client communication" ], "coreResponsibilities" : "Compile attorney billing, Manage attorney billing, Execute attorney billing, Maintain contact with attorneys, Maintain contact with staff, Maintain contact with vendors, Maintain contact with clients, Observe confidentiality, Review pre-bills, Edit pre-bills, Process attorney revisions, Prepare invoices for distribution, Prepare invoices via email, Send invoices via email, Generate PDFs for invoices, Ensure correct invoice formatting, Ensure correct invoice naming, Distribute invoices to clients, Monitor billing email inboxes, Track deliveryounce-backs, Maintain accurate distribution lists, Maintain contact preferences, Apply retainer funds, Reflect retainer applications on invoices, Execute split-party billing, Execute multiple matter discounts, Execute consolidated statements, Execute client-specific billing, Route separate emails to recipients, Research billing inquiries, Respond to billing inquiries, Respond to billing discrepancies, Respond to documentation requests, Escalate billing issues, Track sent dates, Track recipient lists, Track delivery status, Track follow-up reminders, Process monthly invoices, Meet billing deadlines, Interact with attorneys, Communicate with secretaries, Communicate with clients, Communicate with vendors, Assist with ad hoc billing projects, Assist with process improvements", "teamCollaboration" : "Cross-functional communication; Work with attorneys; Work with staff; Work with clients; Work with vendors; Teamwork; Collaboration", "domainKnowledge" : "Civil litigation; Attorney billing", "domainList" : [ "civil-litigation", "attorney-billing" ], "domainSpecificKnowledge" : [ "Civil litigation", "Attorney billing" ], "toolProficiency" : [ "Elite", "Aderant", "Juris", "Microsoft Outlook", "MS Office", "Excel", "Word", "PDF software" ], "communicationSkills" : "Written communication", "documentationSkills" : "Invoice preparation; Billing logs", "problemSolvingSkills" : "Billing issue resolution; Research billing inquiries", "specialRequirements" : "Work varied hours, Strict adherence to confidentiality", "qualificationsBasic" : "Billing experience in law firm, Microsoft Outlook proficiency, MS Office proficiency, Excel proficiency, Word proficiency, PDF skills proficiency, Ability to multi-task, Ability to prioritize, Ability to organize workflow, Ability to use time efficiently, Ability to adapt to changing priorities, Ability to adapt to work demands, Written communication skills, Adherence to confidentiality", "qualificationsPreferred" : "College degree preferred, Hands-on billing experience preferred", "workSiteFlexibility" : "Onsite", "rawDescription" : "Carr Allison is a well-regarded civil litigation firm, boasting a team of over 150 attorneys across the Southeast. Our unique philosophy of “early identification – early resolution” has earned us decades of trust and respect from our clients. At Carr Allison, our success is fueled by the collective efforts of our team, and we believe that an open-door policy is essential to our continued growth. We proudly champion teamwork, collaboration, and the pursuit of excellence as the cornerstones of our firm’s culture. Join a team where your growth is our priority and your work truly matters. We are currently hiring for an Email Billing Coordinator to compile, manage, and execute attorney billing distributed via email, fax and paper. The Email Billing Coordinator will maintain contact with attorneys, staff, vendors, and clients and observe confidentiality of client and firm matters. A successful candidate will combine strong organizational skills with the ability to be a self-starter. This individual will have responsibilities that include, but are not limited to: Review and edit pre-bills: Process attorney revisions and prepare invoices for distribution. Prepare and send invoices via email: Generate PDFs, ensure correct formatting and naming conventions, and distribute to clients in accordance with client-specific instructions. Manage billing email inboxes: Monitor shared mailboxes, track delivery/bounce-backs, and maintain accurate distribution lists and contact preferences. Apply retainers: Apply retainer funds as directed by attorneys and reflect applications accurately on invoices. Handle complex billing scenarios: Execute split-party billing, multiple matter discounts, consolidated statements, and client-specific billing arrangements; route separate emails to multiple recipients as needed. Resolve billing issues: Research and respond to inquiries regarding billing questions, discrepancies, and documentation requests; escalate as appropriate. Maintain billing logs and schedules: Track sent dates, recipient lists, delivery status, and follow-up reminders Support high-volume cycles: Accurately process a large number of monthly invoices and meet tight deadlines. Cross-functional communication: Effectively interact and communicate with attorneys, secretaries, clients, and vendors to ensure timely and accurate billing. Special projects: Assist with ad hoc billing projects and process improvements as needed. Requirements: Hands-on billing experience in a law firm is preferred. Experience with Elite, Aderant, Juris, or equivalent accounting software. Demonstrate proficiency with Microsoft Outlook and MS Office (especially Excel and Word); strong PDF skills (combine, redact, bookmark, and optimize files). Ability to multi-task, prioritize, organize workflow, and use time efficiently in a fast-paced deadline-driven environment. Strong attention to detail; ability to adapt to changing priorities and work demands with minimal direction. Strong written communication skills and strict adherence to confidentiality of client and firm information. Willingness to work varied hours during peak billing cycles. A college degree is preferred. Office Culture: Strong, close-knit team with a supportive and easy-going environment. Emphasis on teamwork, accountability, and continuous improvement. Please forward your resume and salary requirements to jamiller@carrallison.com. Be part of a firm that values your potential and empowers your success.", "summaryDescription" : "Email Billing Coordinator at Carr Allison. Skills: Billing coordination, Invoice processing, Client communication. Compile attorney billing. Manage attorney billing", "postedDate" : "2026-06-14T21:49:07.196", "createdAt" : "2026-06-14T21:49:07.196", "lastUpdated" : "2026-06-16T02:54:37.331", "ingestTimestamp" : "2026-06-14T21:49:07.196", "mongoId" : "6a2ca53d74d8ee00a09b558f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Billing", "Invoice processing", "Retainer application", "Split-party billing", "Discount application", "Consolidated statements", "Billing issue resolution", "Billing log maintenance", "Invoice distribution", "Billing coordination", "Client communication", "Organizational skills", "Vendor communication", "Process improvement", "Civil litigation", "Attorney billing", "Elite", "Aderant", "Juris", "Microsoft Outlook", "MS Office", "Excel", "Word", "PDF software" ], "skillCount" : 24, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 443.81662, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5e7f74d8ee00a08e471a", "title" : "Customer Care Billing Specialist", "company" : "Nextiva", "industry" : "Software", "salary" : { "min" : 285000.0, "max" : 430000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Care Billing Specialist in Guadalajara, Mexico, adjusted for the SaaS industry." }, "location" : "Guadalajara, Onsite", "locations" : [ "Guadalajara", "Onsite" ], "timestamp" : "2026-06-15T02:44:43.198", "fingerprint" : "fcc68d740c10ec900aa1ffa9e3753e321cbecde95460c9e9891d00725fe0a9ab", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.nextiva.com/company/careers-listing?gh_jid=8560471002", "externalId" : "8560471002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Guadalajara", "state" : "Jalisco", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "20.6720375,-103.3383960" } ], "locationText" : "Guadalajara, Jalisco, Mexico", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Billing operations", "AR-related functions" ], "hardSkillsList" : [ "Billing", "Accounts receivable" ], "softSkillsList" : [ "Critical thinking", "Service" ], "hardSkills" : [ { "name" : "Billing", "level" : "intermediate" }, { "name" : "Accounts receivable", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Service" } ], "majorSkills" : "Customer care, Billing", "majorSkillsList" : [ "Customer care", "Billing" ], "coreResponsibilities" : "Perform billing functions, Perform AR-related functions, Support billing operations processes, Communicate with internal customers, Communicate with external customers", "teamCollaboration" : "In-person team environment; Collaborative team environment", "domainKnowledge" : "Cloud communications", "domainList" : [ "cloud-communications" ], "domainSpecificKnowledge" : [ "Cloud communications" ], "communicationSkills" : "Verbal communication", "continuousLearning" : "Learning opportunities; Development opportunities", "problemSolvingSkills" : "Data-driven decisions; Reduce friction", "qualificationsBasic" : "Over 90% communication in English", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. Nextiva is an innovative US software development company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels, including UCaaS and SaaS. We are a global team of over 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Guadalajara. Currently, we are hiring Customer Care Billing Specialist, who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva’s billing operations processes. Over 90% of the communication in this role will be in English (verbal celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses. Health \uD83C\uDF4F- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage Insurance \uD83D\uDCBC- Life Insurance (24 times your monthly salary) Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time Financial Security \uD83D\uDCB0- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA) Wellness \uD83E\uDD38‍- Employee Assistance Program and comprehensive wellness initiatives Growth \uD83C\uDF31- Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! #LI-AL1 #LI-Onsite Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.", "summaryDescription" : "Customer Care Billing Specialist at Nextiva. Skills: Customer care, Billing. Perform billing functions. Perform AR-related functions", "postedDate" : "2026-06-12T22:14:07.876", "createdAt" : "2026-06-12T22:14:07.876", "lastUpdated" : "2026-06-15T02:44:43.198", "ingestTimestamp" : "2026-06-12T22:14:07.876", "mongoId" : "6a2c5e7f74d8ee00a08e471a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Billing", "Accounts receivable", "Critical thinking", "Service", "Customer care", "Billing operations", "AR-related functions", "Cloud communications" ], "skillCount" : 8, "jobCategory" : "other", "jobSubcategory" : "billing", "dataQualityScore" : 0.8888889, "_score" : 441.6777, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Software" }, { "id" : "6a25bb0574d8ee00a01c284b", "title" : "Customer Retention Representative", "company" : "Veta Virtual", "industry" : "FinTech", "salary" : { "min" : 28500.0, "max" : 37500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Retention Representative in Belgium, adjusted for the FinTech industry and remote work." }, "location" : "Colombia", "locations" : [ "Colombia", "Mexico", "Brazil", "Argentina", "Costa Rica" ], "timestamp" : "2026-06-16T06:06:48.779", "fingerprint" : "fc3d0c69a189e43e2c068e8f1b4e00b520922026df34de53568c9380461585d8", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://veta-virtual-inc.breezy.hr/p/e63d5de8ad5c-customer-retention-representative", "externalId" : "e63d5de8ad5c", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Belgium", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Belgium", "employmentType" : "FULL_TIME", "domainKnowledge" : "Fintech; Cryptocurrency", "domainList" : [ "fintech", "cryptocurrency" ], "domainSpecificKnowledge" : [ "Fintech", "Cryptocurrency" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Launch Your Next Successful Chapter with Veta Virtual! \uD83D\uDE80 \uD83D\uDCB8 Competitive Salary in USD | \uD83C\uDF0D 100% Remote | \uD83D\uDCC8 Performance Incentives | \uD83E\uDD1D Customer-Facing Revenue Role Veta Virtual is hiring a Customer Retention Representative for one of our high-growth clients in the Fintech and Cryptocurrency indus", "summaryDescription" : "Customer Retention Representative at Veta Virtual", "createdAt" : "2026-06-14T19:34:34.207", "lastUpdated" : "2026-06-16T06:06:48.779", "ingestTimestamp" : "2026-06-14T19:34:34.207", "mongoId" : "6a25bb0574d8ee00a01c284b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Fintech", "Cryptocurrency" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 441.29083, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c964374d8ee00a098f0c7", "title" : "Billing Manager", "company" : "OOS Management Corp.", "industry" : "Healthcare", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Healthcare in Brooklyn, NY, adjusted for company size and industry." }, "location" : "Brooklyn, New York, United States", "locations" : [ "Brooklyn", "New York", "United States" ], "timestamp" : "2026-06-15T03:28:22.163", "fingerprint" : "730789da89ad0ad4ac91c206684de384ba8a95bc854b9b5ea89f34b604385066", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/oosmanagementcorp/jobs/4280341009", "externalId" : "4280341009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooklyn", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.6526006,-73.9497211" } ], "locationText" : "Brooklyn, New York, United States", "experienceLevel" : "Manager", "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "workSiteFlexibility" : "Onsite", "rawDescription" : "Billing Manager Billing Manager – Healthcare Services LBAPS is seeking an experienced Billing Manager to lead and oversee our growing billing department. This role is responsible for managing billing operations, supervising staff, ensuring timely claims submission, monitoring collections, maintaining compliance, and driving process improvements. Responsibilities: Manage daily billing operations and billing team Oversee claim submission, payment posting, and follow-up Monitor denials and implement corrective actions Ensure compliance with payer and regulatory requirements Develop reporting and performance metrics Collaborate with leadership to improve revenue cycle performance Qualifications: Healthcare billing management experience required Strong leadership and organizational skills Knowledge of insurance claims and reimbursement processes Ability to manage multiple priorities in a fast-paced environment What We Offer: Competitive salary Excellent growth opportunities Supportive and professional work environment Stable, rapidly growing organization Send resume to: resumes@lbaps.com", "summaryDescription" : "Billing Manager at OOS Management Corp.", "postedDate" : "2026-06-14T01:30:40.445", "createdAt" : "2026-06-14T01:30:40.445", "lastUpdated" : "2026-06-15T03:28:22.163", "ingestTimestamp" : "2026-06-14T01:30:40.445", "mongoId" : "6a2c964374d8ee00a098f0c7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Leadership" ], "skillCount" : 1, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 439.1274, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30508cf292fd229cef1d7b", "title" : "Senior Product Designer - Engagement & Retention", "company" : "BRL Studio", "industry" : "Brand", "salary" : { "min" : 120000.0, "max" : 150000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Toronto", "locations" : [ "Toronto" ], "timestamp" : "2026-06-16T10:28:14.489", "fingerprint" : "975bca3ff3756016b575b530d469782d6fc19c6beab89ab4e5169e2b9eb323df", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Brodie%20Rec%20League/326e8637-506b-4bcf-aab1-83cb466872ae/application", "externalId" : "326e8637-506b-4bcf-aab1-83cb466872ae", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Figma", "professionalSkills" : [ "Systems thinking", "Visual design", "Product design" ], "hardSkillsList" : [ "Prototyping", "Design systems" ], "hardSkills" : [ { "name" : "Prototyping", "level" : "intermediate" }, { "name" : "Design systems", "level" : "intermediate" } ], "majorSkills" : "Engagement design, Retention design, Gamification design", "majorSkillsList" : [ "Engagement design", "Retention design", "Gamification design" ], "coreResponsibilities" : "Design progression systems, Design XP economy, Design badge and archetype systems, Design weekly challenge system, Design reward loops, Run liveops design cadence, Work liveops rhythm, Own notification strategy, Design notification system, Design game-day flows, Grow push opt-in, Design end-to-end user flows, Own home dashboard, Create high-fidelity screens, Work with engineering for implementation, Conduct design QA, Iterate based on data, Maintain and extend component library, Ensure brand consistency, Create reusable patterns", "teamCollaboration" : "Work with Product Design Director; Work with CEO; Work with Engineering team; Partner with lifecycle/CRM team; Collaborate with 3D asset pipeline", "projectManagementSkills" : [ "Roadmap" ], "domainKnowledge" : "Sports brand; Adult recreational basketball; Mobile app design; Gamification; Progression systems; Reward systems; Loyalty programs; Retention features; Notification strategy; LiveOps", "domainList" : [ "sports-brand", "adult-recreational-basketball", "mobile-app-design", "gamification", "progression-systems", "reward-systems", "loyalty-programs", "retention-features", "notification-strategy", "liveops" ], "domainSpecificKnowledge" : [ "Sports brand", "Adult recreational basketball", "Mobile app design", "Gamification", "Progression systems", "Reward systems", "Loyalty programs", "Retention features", "Notification strategy", "LiveOps" ], "toolProficiency" : [ "Figma", "Mixpanel", "Amplitude", "Cursor", "Claude", "Lovable" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Document design decisions", "continuousLearning" : "Professional development budget", "innovationCreativity" : "AI-Native Mindset", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Hard Fall 2026 launch deadline; Keep athletes connected; Multiply output with AI; Increase speed without compromising quality; CTR up; Fatigue and unsubscribes down", "qualificationsBasic" : "5+ years product design experience, Taken progression/reward/loyalty/retention features from concept to launch, Expert-level Figma skills, Fluent in engagement metrics, Portfolio demonstrating end-to-end product design, Prototyping skills for complex product experiences, Experience in fast-paced environments, Excellent visual design skills, Communication skills", "qualificationsPreferred" : "Experience optimizing notification performance, Experience with Cursor, VS Code, or front-end prototyping, Experience working directly with mobile engineers", "remoteFriendly" : false, "rawDescription" : "Type: Full-time Location: Toronto, ON Salary: $120,000 - $150,000 CAD Annually Reports To: Product Design Director COMPANY OVERVIEW BRL Studio® is the in-house creative agency for Brodie Rec. League, supporting a rapidly growing sports brand operating across 20+ North American cities and serving more than 50,000 athletes. Brodie Rec. League is more than a basketball league, it’s a community. As one of North America’s fastest-growing sports brands, Brodie League is redefining adult recreational basketball by delivering an elevated, professional-quality experience rooted in culture, competition, and community. Our mission is to make every league night the best night of the week for our athletes. ROLE OVERVIEW We’re looking for a Senior Product Designer to own the design of the Brodie app’s engagement and retention layer. You'll design progression systems including XP, levels, badges, archetypes, challenges, rewards, and re-engagement experiences that keep athletes connected to the league between game nights. This is a high-impact role with ownership of one of the most important product initiatives on our roadmap and a hard Fall 2026 launch deadline. You’ll work directly with our Product Design Director, CEO, and app Engineering team in fast product cycles - taking features from problem to wireframe to high-fidelity prototype to shipped product, then iterating based on real player behaviour. The right person is a systems thinker who designs fast, communicates clearly, and uses modern tools - including AI - to multiply their output. CORE RESPONSIBILITIES Gamification, XP & Challenges (Primary Focus) The progression layer that turns every game, post, and check-in into a reason to come back. - Design the XP economy: points, levels, tiers, and unlockables - including earn rates, decay, season resets, and anti-gaming protection - Design the badge and archetype systems, including art direction with our 3D asset pipeline - Design the weekly challenge / quest system: personal quests, weekly goals, city-vs-city challenges, streak mechanics, leaderboards, and challenge invites - Design reward loops: milestones, partner rewards, and membership & loyalty integration - Run a liveops design cadence: weekly challenge refreshes, seasonal events, limited-time drops - Work our LiveOps rhythm: weekly player / captain / team health-score reviews feed what you design and ship next Push Notifications & Re-Engagement - Own notification strategy and the notification design system: triggers, copy patterns, deep links, segmentation, and quiet hours - Design game-day flows (reminders, score drops, post-game stat pop-ups) and challenge/streak triggers - Grow push opt-in and keep notification health strong (CTR up, fatigue and unsubscribes down) - Partner with our lifecycle / CRM team so push, email, and in-app messaging behave as one system Mobile App Design - Design end-to-end user flows for new features (onboarding, social activity feed, messaging, events, game film) - Own the home dashboard — awards, badges, challenges, and activity feed - Create high-fidelity screens and interactive prototypes; work with engineering for pixel-perfect implementation - Conduct design QA on TestFlight and staging builds - Iterate based on behavioural data, session analytics, and player feedback Design System & Brand Consistency - Maintain and extend our component library in Figma - including new gamification surfaces (badges, challenge cards, shareable graphics) - Ensure brand consistency across all digital product - Create reusable patterns and templates that scale; document design decisions and standards REQUIREMENTS - 5+ years of product design experience on mobile-first consumer apps with real users at scale - You've taken progression, reward, loyalty, or retention features from concept to launch and can speak to the results they achieved - Expert-level Figma skills (components, auto-layout, prototyping, design systems) - Fluent in engagement metrics — D1/D7/D30 retention, DAU/WAU, opt-in rates, funnel analysis (Mixpanel, Amplitude, or similar) - Strong portfolio demonstrating end-to-end product design (not just UI skins) — include at least one progression or retention system case study - Strong prototyping skills for communicating complex product experiences - Experience working in fast-paced, startup or high-growth environments - Excellent visual design skills - typography, layout, color, spacing - Strong communication skills - written and verbal - AI-Native Mindset: You actively use AI to accelerate research, ideation, prototyping, documentation, and collaboration, including working with tools such as Cursor, Claude, Lovable, and other emerging AI-powered workflows. - You constantly looking for ways to automate repetitive work and increase speed without compromising quality. Strongly Preferred - Background in sports betting / iGaming, or streak-and-progression consumer apps - Liveops experience: seasonal events, battle passes, daily / weekly quest systems - Motion design skills (Lottie, Rive, After Effects) - reward moments and badge reveals should feel earned - Experience optimizing notification performance and engagement at scale - Experience with Cursor, VS Code, or front-end prototyping (HTML/CSS/React) - Experience working directly with mobile engineers COMPENSATION The expected annual compensation range for this role is between $120,000 and $150,000 CAD. Compensation is based on skills, experience, qualifications, internal equity, and business needs. The compensation range may be adjusted in the future. WHY JOIN BRODIE REC LEAGUE - Work on a product that 50,000+ athletes interact with every week - your designs directly shape how athletes engage with the league, both on and off the court - Own a product initiative that sits at the center of athlete engagement, retention, and long-term growth - Mentorship from a multidisciplinary Product Design Director with deep experience across design, creative, and technical domains - and a track record of building and developing strong design teams - A brand people care about. Brodie has built something rare - a passionate community and a brand that resonates far beyond league night. - Comprehensive health and wellness plan - Access to a yearly Brodie takeover of the Toronto Raptors court - Professional development budget - Details regarding our full benefits package will be provided during the interview process ARTIFICIAL INTELLIGENCE DISCLOSURE Artificial intelligence may be used in the recruitment and selection process, including to screen, assess, or evaluate applicants. POSITION STATUS This job posting is for a new position at Brodie Rec League. APPLICATION PROCESS Interested candidates should apply by submitting their resume and portfolio through the designated application platform. Applications without a portfolio showcasing relevant product design work will not be considered. COMMITMENT TO INCLUSION We know through experience that different ideas, perspectives, and backgrounds foster stronger and more creative teams. We strive to create organizations that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to Brodie Rec League.", "summaryDescription" : "Senior Product Designer - Engagement & Retention at BRL Studio. Skills: Engagement design, Retention design, Gamification design. Design progression systems. 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San Francisco, California, United States; Concord, New Hampshire, United States; United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Salesforce, CPQ", "professionalSkills" : [ "Quote-to-Cash Expertise", "Billing Systems Administration", "Cross-Functional Partnership", "Vendor Relationship Management", "Process Standardization", "Operational Documentation", "AI Leverage" ], "hardSkillsList" : [ "Billing platform configuration", "Monitoring and alerting", "Process refinement", "System architecture", "Data quality", "Automation framework", "Pricing structures", "Payment structures", "Provisioning", "Invoicing", "Revenue recognition", "Data visibility", "System optimization", "System evolution", "SLAs" ], "hardSkills" : [ { "name" : "Billing platform configuration", "level" : "intermediate" }, { "name" : "Monitoring and alerting", "level" : "intermediate" }, { "name" : "Process refinement", "level" : "intermediate" }, { "name" : "System architecture", "level" : "intermediate" }, { "name" : "Data quality", "level" : "intermediate" }, { "name" : "Automation framework", "level" : "intermediate" }, { "name" : "Pricing structures", "level" : "intermediate" }, { "name" : "Payment structures", "level" : "intermediate" }, { "name" : "Provisioning", "level" : "intermediate" }, { "name" : "Invoicing", "level" : "intermediate" }, { "name" : "Revenue recognition", "level" : "intermediate" }, { "name" : "Data visibility", "level" : "intermediate" }, { "name" : "System optimization", "level" : "intermediate" }, { "name" : "System evolution", "level" : "intermediate" }, { "name" : "SLAs", "level" : "intermediate" } ], "majorSkills" : "Billing Systems, Operations, Quote-to-Cash, RevOps", "majorSkillsList" : [ "Billing Systems", "Operations", "Quote-to-Cash", "RevOps" ], "coreResponsibilities" : "Administer Qualia’s billing platform, Serve as the go-to operational owner across the, Maintain, optimize, and evolve billing platform, Build out automation framework to ensure accuracy in, Answer critical business questions regarding pricing and billing, Build a robust and automated billing ecosystem, Ensure downstream impact of product and packaging changes, Ensure stakeholders have billing data visibility, Own all aspects of billing platform’s configuration, optimization,, Build and maintain monitoring and alerting for data, Drive process standardization to reduce billing complexity and, Continuously refine the system to improve accuracy, automation,, Serve as connective tissue between finance, product, engineering,, Advise on how new products, discounting frameworks, payment, Proactively flag risks when business decisions could create, Own the vendor relationship, holding them accountable to, Advocate for Qualia’s needs on the roadmap, Serve as the go-to owner of all things, Build comprehensive operational documentation, Ensure billing data flows accurately across connected systems, Leverage LLMs and AI to drive insights and", "teamCollaboration" : "Cross-functional teams; Finance, GTM, product, engineering; Deal Desk", "domainKnowledge" : "Quote-to-Cash lifecycle; Subscription billing; Real estate technology; B2B SaaS", "domainList" : [ "quote-to-cash-lifecycle", "subscription-billing", "real-estate-technology", "b2b-saas" ], "domainSpecificKnowledge" : [ "Quote-to-Cash lifecycle", "Subscription billing", "Real estate technology", "B2B SaaS" ], "toolProficiency" : [ "Salesforce CPQ", "DealHub", "Ordway", "Zuora", "Chargebee" ], "documentationSkills" : "Operational documentation; Runbooks; Configuration guides; Process maps", "problemSolvingSkills" : "Problem-solving mindset; System thinking", "qualificationsBasic" : "3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle, Direct experience administering or deeply configuring billing platforms, CPQ tools, or similar systems, Comfortable learning new technology", "qualificationsPreferred" : "5+ years in a revenue operations, finance, or deal desk role, Experience with Ordway, Zuora, Chargebee, or similar subscription billing platforms, Salesforce administration experience or certification, Background in environments with complex or non-standard pricing models, Experience with data analysis and visualization tools beyond Excel, Familiarity with ERP systems and revenue recognition workflows", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU’LL WORK ON Ready to own one of the most critical systems in a scaling B2B SaaS company? In this role, you will join Qualia’s Revenue Operations (RevOps) team, which provides the resources and tools that drive our accelerating momentum. As the Senior Billing Systems & Operations Analyst, you will administer Qualia’s billing platform, serving as the go-to operational owner across the billing lifecycle. You will serve as the platform owner—maintaining, optimizing, and evolving it as Qualia’s pricing, packaging, and payment structures grow in complexity, and build out the automation framework to ensure accuracy in our billing. You will be responsible for answering critical business questions, such as: How does a proposed new pricing or billing structure work within our architecture, and what are the limitations or risks? How do we build a billing ecosystem that is robust and automated enough to scale with the business? What is the downstream impact of product and packaging changes on provisioning, invoicing, and revenue recognition? How do we ensure all stakeholders—finance, GTM, product, and engineering—have the billing data visibility they need? If you are excited about building the next level of financial maturity at Qualia, this is an opportunity you won’t want to miss. RESPONSIBILITIES Billing Systems Administration: Own all aspects of our billing platform’s configuration, optimization, and expansion. Build and maintain monitoring and alerting that surfaces data quality issues before they reach customers. Drive process standardization alongside Finance and Deal Desk to reduce billing complexity and manual intervention. Continuously refine the system to improve accuracy, automation, and reliability across the invoicing and billing lifecycle Cross-Functional Partnership & Advisory: Serve as the connective tissue between finance, product, engineering, and GTM teams on all billing-related matters. Advise on how new products, discounting frameworks, payment structures, and bookings policies will function within the billing architecture. Proactively flag risks when business decisions could create downstream complexity. Own the vendor relationship, holding them accountable to SLAs and advocating for Qualia’s needs on the roadmap Billing Operations Documentation: Serve as the go-to owner of all things associated with systematic financial operations. Work with the billing team to build comprehensive operational documentation—runbooks, configuration guides, and process maps—so that billing system knowledge is institutional, not individual. Ensure billing data flows accurately across connected systems and that every team with a dependency on billing data has the visibility they need Leverage AI for Operational Efficiency: Qualia is an AI first company. As a systems administrator, you will be charged with leveraging LLMs and AI to drive insights and operational efficiency for our front line collections and billing teams YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH Quote-to-Cash Expertise: 3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle. You understand how pricing, quoting, invoicing, and revenue recognition connect Billing/CPQ Platform Depth: Direct experience administering or deeply configuring billing platforms, CPQ tools (e.g., Salesforce CPQ, DealHub, Ordway, Zuora, Chargebee), or similar systems. You’re a power user who can architect solutions, not just execute within existing configurations An Owner’s Mentality: You take pride in your work and view what you do as a part-owner and builder of Qualia. You view your business unit’s success as your own A Problem-Solving Mindset: You anticipate challenges and complications, know when to escalate, and understand what tradeoffs should be made—especially when evaluating system changes and their downstream impacts An Eye for Operations: You think in systems, not tasks. You instinctively map how a change in one place impacts teams downstream, and you build documentation, monitoring, and enablement to make operations resilient Technical Aptitude: You are comfortable learning new technologies quickly, understanding how systems integrate, and can scope technical requirements while communicating effectively with both technical and non-technical stakeholders Project Management Expertise: You can scope a complex project, break it into manageable tasks, and execute against a work plan. You communicate deliverables regularly, avoid preventable emergencies, and always consider enablement A Drive to Execute: You have a strong desire to drive impact and demonstrate urgency with projects big and small—from quick system fixes to comprehensive platform overhauls A minimum of 5 years of progressively increasing responsibility in billing operations, deal desk, revenue operations, or strategic finance/finance ops, with demonstrated experience in platform administration and process optimization PREFERRED QUALIFICATIONS 5+ years in a revenue operations, finance, or deal desk role Experience with Ordway, Zuora, Chargebee, or similar subscription billing platforms Salesforce administration experience or certification Background in environments with complex or non-standard pricing models Experience with data analysis and visualization tools beyond Excel Familiarity with ERP systems and revenue recognition workflows While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire. WHY QUALIA Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status. By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice. #LI-Remote", "summaryDescription" : "Senior Billing Systems & Operations Analyst at Qualia. Skills: Billing Systems, Operations, Quote-to-Cash, RevOps. Administer Qualia’s billing platform. Serve as the go-to operational owner across the", "postedDate" : "2026-06-15T23:21:28.047", "createdAt" : "2026-06-15T23:21:28.047", "lastUpdated" : "2026-06-16T08:34:01.014", "ingestTimestamp" : "2026-06-15T23:21:28.047", "mongoId" : "6a305abdf292fd229cf54f19", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 125000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Billing platform configuration", "Monitoring and alerting", "Process refinement", "System architecture", "Data quality", "Automation framework", "Pricing structures", "Payment structures", "Provisioning", "Invoicing", "Revenue recognition", "Data visibility", "System optimization", "System evolution", "SLAs", "Billing Systems", "Operations", "Quote-to-Cash", "RevOps", "Quote-to-Cash Expertise", "Billing Systems Administration", "Cross-Functional Partnership", "Vendor Relationship Management", "Process Standardization", "Operational Documentation", "AI Leverage", "Quote-to-Cash lifecycle", "Subscription billing", "Real estate technology", "B2B SaaS", "Salesforce administration certification", "Salesforce CPQ", "DealHub", "Ordway", "Zuora", "Chargebee" ], "skillCount" : 36, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 436.5099, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "68e6b1dd70f0b99d58d66f21", "title" : "Analytics Specialist, Engagement, Retention & Acquisition Analytics", "company" : "Audible, Inc.", "industry" : "Business Intelligence, Business Intel Engineer, subsidiaries", "salary" : { "min" : 74100.0, "max" : 165600.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Newark, New Jersey, USA", "locations" : [ "Newark, New Jersey, USA" ], "timestamp" : "2026-06-15T08:06:50.075", "fingerprint" : "b0a1f6fdf2b68376569ab8ebf1606f1650894a76666ad8ba8efa8da7c6dc6ada", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3102260/apply", "externalId" : "92b71cd4-c4bd-4c5a-b014-4cd5b8af9aa9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Newark", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7356570,-74.1723667" } ], "locationText" : "Newark, New Jersey, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Python, Java, R, Tableau, LLM, GenAI", "professionalSkills" : [ "Business intelligence", "Data analytics", "Technical project management" ], "hardSkillsList" : [ "Data pipelines", "A/B testing analysis" ], "hardSkills" : [ { "name" : "Data pipelines", "level" : "intermediate" }, { "name" : "A/B testing analysis", "level" : "intermediate" } ], "majorSkills" : "Business Intelligence, Data Analytics, Data Pipelines", "majorSkillsList" : [ "Business Intelligence", "Data Analytics", "Data Pipelines" ], "coreResponsibilities" : "Support business intelligence analyses end-to-end, Provide business partners with timely, relevant insights, scenarios,, Democratize results via internal intelligence platforms, Produce tangible, actionable insights, Share insights with senior marketing and product leaders, Build dashboards, scorecards, natural-language engines, and other self-serve, Analyze the results of A tests, Provide recommendations based on testing outcomes, Deep-dive into observed customer behavior, Develop new hypotheses for continuous testing-and-learning, Measure and present the incremental impact of marketing, Develop Amazon-scale data pipelines, Invent before the business asks, Create solutions using innovative approaches, Share and develop ideas, Learn from others", "teamCollaboration" : "Partner with stakeholders; Support business partners; Share with senior leaders", "domainKnowledge" : "Engagement analytics; Retention analytics; Acquisition analytics; Customer behavior", "domainList" : [ "engagement-analytics", "retention-analytics", "acquisition-analytics", "customer-behavior" ], "domainSpecificKnowledge" : [ "Engagement analytics", "Retention analytics", "Acquisition analytics", "Customer behavior" ], "toolProficiency" : [ "Tableau", "SQL", "Python", "Excel" ], "communicationSkills" : "Communicate clearly; Communicate effectively", "innovationCreativity" : "Imagine and invent; Innovative approaches", "problemSolvingSkills" : "Data-driven decision making; Develop new hypotheses", "outcomesObjectives" : "Support sustainable growth; Drive incremental, long-term measurable value; Improve retention and lifecycle results; Enable leaders to understand and act upon data; Create and iterate on marketing tactics; Create and iterate on product feature development; Develop new hypotheses for continuous testing-and-learning", "qualificationsBasic" : "Bachelor's degree in business, engineering, statistics, computer science, mathematics or related field, Experience with SQL, Experience with scripting language (e. g. , Python, Java, or R), Experience in visualization tools such as Tableau, 1+ years of experience as a Business Intelligence Analyst/Engineer, or other occupation/role/job title involving experience in business intelligence, analytics, data science, or technical project management", "qualificationsPreferred" : "Master's degree in business, engineering, statistics, computer science, mathematics or related field, 2+ years of relevant technical position, or 2+ years of software development experience, Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE Audible is looking for a Business Intelligence Analyst to support our Engagement, Retention & Acquisition Analytics team! In this role, you will help support Audible’s marketing and product teams in evaluating retention and engagement trends, targeting sustainable growth and incremental, long-term measurable value. You will work with a wide variety of stakeholders as a thought-partner and help guide their decision-making using data as their north star. You will leverage datasets from across the company and utilize analytics skills (including SQL, Excel, and Tableau as a basis, and leveraging the latest LLM and GenAI tools) to produce critical self-serve data solutions, one-off reports, and presentations. You will be ultimately responsible for translating data capturing customer behavior into agile, insightful analytics that are communicated clearly and effectively, and lead to optimal marketing and product actions and scalable long-term strategies. As an Analytics Specialist, you will... - Partner with stakeholders as a strategic collaborator by supporting business intelligence analyses end-to-end, providing business partners with timely, relevant insights, scenarios, and recommendations, and democratizing results via internal intelligence platforms for long-term use - Produce tangible, actionable insights and share with senior marketing and product leaders, with a focus on improving retention and lifecycle results - Build dashboards, scorecards, natural-language engines, and other self-serve solutions that enable leaders to understand and act upon data to create and iterate on various marketing tactics and product feature development - Analyze the results of A/B tests across different Audible surfaces, provide recommendations based on testing outcomes, and deep-dive into observed customer behavior to develop new hypotheses for continuous testing-and-learning - Leverage analytical methodologies to measure and present the incremental impact of marketing tactics including save offers, outbound and inbound campaigns, and product launches - Develop Amazon-scale data pipelines - Imagine and invent before the business asks, and create solutions using innovative approaches - Contribute to the growth of the Audible Insights Org by sharing and developing ideas and learning from others ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. Basic Qualifications: - Experience with scripting language (e.g., Python, Java, or R) - Bachelor's degree in business, engineering, statistics, computer science, mathematics or related field - Experience with SQL - Experience in visualization tools such as Tableau - 1+ years of experience as a Business Intelligence Analyst/Engineer, or other occupation/role/job title involving experience in business intelligence, analytics, data science, or technical project management Preferred Qualifications: - Master's degree in business, engineering, statistics, computer science, mathematics or related field - 2+ years of relevant technical position, or 2+ years of software development experience - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $74,100/year in our lowest geographic market up to $165,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Analytics Specialist, Engagement, Retention & Acquisition Analytics at Audible, Inc.. Skills: Business Intelligence, Data Analytics, Data Pipelines. Support business intelligence analyses end-to-end. 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