Porch Group
Insurance
RetentionSpecialist
“Retention Specialist at Porch Group. Skills: Customer retention, Customer service. Manage retention/cancellation process. Review cancellations”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Minimum high school diploma, 2+ years call center experience
Nice to Have
Previous experience as Retention Specialist, Experience handling service cancellation calls
What You'll Do.
Manage retention/cancellation process
Salvage client accounts
Monitor retentions logs
Notify supervisor of backlog
Provide responses to clients
Utilize retention scripting
Coordinate with claims department
Resolve cancellation issues
Review client tracking
Retain client when necessary
Acquire understanding of Policy
Acquire understanding of Claims protocols
How You'll Work.
Team & Collaboration
Claims department
Communication Scope
Verbal communication; Written communication
Applying for this Retention Specialist role?
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