RetentionSpecialist

### Position Overview: ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team. This is a full-time remote position, with **the shift 1 PM - 10 PM UK time.** ### This job is for you if you are: * Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively. * A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention. * Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records. * A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues. * Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools. ### Responsibilities: * Handle refunds and client retention, addressing billing inquiries and managing overdue accounts. * Provide administrative support to the sales team, including managing calendars and scheduling appointments. * Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues. * Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices. * Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations. * Maintain accurate and complete customer records in CRM systems and other databases. **Requirements** * 3+ years of