BillingSpecialist

About the Billing Specialist (Insurance A/R) at Headspace: The Billing Specialist (Insurance A/R) is responsible for ensuring timely and accurate insurance A/R resolution across a complex claims portfolio. This role sits at the center of execution and problem-solving—driving follow-up, denials and underpayment resolution, cash acceleration, and process improvements that improve collections outcomes and reduce operational friction. You will be expected to effectively and independently drive project execution, recommend solutions to enhance existing processes, prioritize between competing deliverables with sound judgment, and communicate assumptions up front to minimize rework. What you will do: Insurance A/R Follow-up support testing and adoption of improvements. Partner with Product and Engineering on testing and validation of RCM workflow enhancements (e.g., UAT support, requirements feedback) when needed. Work cross-functionally with internal teams (e.g., Clinical, Provider Ops, Client/Account partners, Member Support, etc.) to implement and optimize workflows for new and existing health plans, clients, and members. What success looks like: Insurance A/R worklists are executed with speed, accuracy, and strong documentation, resulting in improved aging and collections outcomes. Trends and root causes are surfaced early, with clear recommendations that reduce repeat issues and prevent avoidable denials or write-offs. Competing priorities are handled with good judgment and proactive communication, minimizing rework and protecting team throughput. Workflows become more standardized and efficient through practical improvements and automation support. What you will bring: Required Skills: 5+ years of Revenue Cycle Management experience with strong knowledge of medical claims and health plan/EAP rules. Strong claims follow-up skills across denials, rejections, and underpayments; ability to independently drive resolution to closure. Strong root-cause problem solving and a