Company
Financial Services
BillingandCollectionsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Billing and Collections Specialist. Skills: Collections, Customer service, Negotiation. Contact customers regarding outstanding balances. Guide customers through payment options”
What You'll Achieve.
Meet collections objectives; Meet account resolution objectives; Meet customer engagement objectives
Industry & Context.
Problem-solving; Conflict resolution
In-person training required, Residency within commuting radius
What They're Looking For.
Must Have
High school diploma or GED required, Customer service skills required, Communication skills required, Interpersonal skills required, Demonstrated resilience required, Demonstrated persistence required, Demonstrated professionalism required, Effective negotiation required, Problem-solving abilities required, Manage multiple priorities required, Attention to detail required, Compliance standards required, Conflict resolution skills required, Ability to remain composed required, Self-motivated mindset required, Goal-oriented mindset required, Ability to work independently required, Reliable internet connection required, Minimum download speed 15 Mbps required, Minimum upload speed 3 Mbps required, Ability to complete in-person training required, Maintain residency within commuting radius required
What You'll Do.
Contact customers regarding outstanding balances
Guide customers through payment options
Guide customers through resolution strategies
Investigate account information
Locate responsible parties
Gather relevant details
Negotiate payment arrangements
Maintain professionalism
Deliver high-quality customer service
Demonstrate conflict resolution skills
Demonstrate effective communication
Maintain accurate documentation
Document customer interactions
Document payment agreements
Document account activities
Meet performance objectives
Adhere to regulations
Adhere to customer communications
Participate in training
Participate in coaching
Participate in professional development
How You'll Work.
Communication Scope
Customer communication
Full Job Description
## Accountabilities Contact customers regarding outstanding balances and guide them through available payment options and resolution strategies. Investigate account information, locate responsible parties, and gather relevant details to facilitate successful debt resolution. Negotiate payment arrangements that balance customer needs with business objectives while maintaining professionalism and compliance. Deliver high-quality customer service during challenging conversations, demonstrating empathy, conflict resolution skills, and effective communication. Maintain accurate documentation of customer interactions, payment agreements, and account activities within company systems. Meet individual and team performance objectives related to collections, account resolution, and customer engagement. Adhere to all applicable state and federal regulations governing collections activities and customer communications. Participate in ongoing training, coaching, and professional development initiatives to continuously improve performance and industry knowledge. Requirements High school diploma or GED required. Strong customer service, communication, and interpersonal skills. Demonstrated resilience, persistence, and professionalism when managing challenging situations and difficult conversations. Effective negotiation and problem-solving abilities with a focus on achieving mutually beneficial outcomes. Ability to manage multiple priorities while maintaining attention to detail and compliance standards. Strong conflict resolution skills and the ability to remain composed in high-pressure environments. Self-motivated and goal-oriented mindset with the ability to work independently in a remote setting. Reliable internet connection with a minimum download speed of 15 Mbps and upload speed of 3 Mbps for remote work. Ability to complete required in-person training and maintain residency within the designated commuting radius throughout employment. Benefits Base pay of $20 per hour plu
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