{ "count" : 74047, "data" : [ { "id" : "6a2cfcac74d8ee00a0aaa0d7", "title" : "Senior Operations Manager, Servicing & Collections", "company" : "Figure", "industry" : "FinTech", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Operations Manager in FinTech in Charlotte, United States, adjusted for seniority and company size." }, "location" : "Charlotte, North Carolina, United States", "locations" : [ "Charlotte", "North Carolina", "United States" ], "certifications" : [ "NMLS License" ], "timestamp" : "2026-06-15T09:39:56.556", "fingerprint" : "db857b17ac8c432a855baccf998528749e825e8a5949bb34a4c4a37fc8210157", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/figure/jobs/8582203002", "externalId" : "8582203002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : 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Vendor management", "majorSkillsList" : [ "Loan servicing", "Collections", "Process management", "Vendor management" ], "coreResponsibilities" : "Lead strategic direction, Manage operational management, Ensure efficient loan servicing processes, Maintain regulatory compliance, Optimize collections strategies, Minimize delinquency, Minimize loss, Enhance customer satisfaction, Ensure collections and default strategies are effective, Leverage methodologies to engage customers, Design programs, Design optimal solutions, Develop end-to-end transparency, Align KPIs to value, Develop and execute strategic vision, Ensure alignment with corporate goals, Ensure alignment with market trends, Manage mortgage servicing operations, Manage payment processing, Manage escrow, Manage complaint management, Manage account maintenance, Manage customer service, Manage collections efforts, Design and implement effective collections strategies, Design and implement effective collections processes, Balance customer service with recovery objectives, Reduce delinquency rates, Reduce delinquency roll rates, Maximize recoveries, Ensure adherence to federal regulations, Ensure adherence to state regulations, Ensure adherence to local regulations, Ensure adherence to CFPB guidelines, Ensure adherence to FDCPA guidelines, Lead a high-performing team, Mentor a high-performing team, Build a high-performing team, Foster a culture of excellence, Foster a culture of accountability, Foster a culture of continuous improvement, Monitor key performance indicators, Conduct data analysis, Identify trends, Inform decision-making, Drive operational improvements, Collaborate with underwriting teams, Collaborate with risk management teams, Collaborate with legal teams, Ensure seamless operations, Ensure effective resolution of servicing issues, Ensure effective resolution of collections issues, Identify risks related to loan servicing, Assess risks related to loan servicing, Develop strategies to mitigate risks, Enhance operational resilience, Define policies, Define procedures, Execute policies, Execute procedures, Facilitate an enthusiastic collections model, Facilitate a holistic collections model, Facilitate an effective collections model, Facilitate a customer-centric approach, Identify initiatives in technology, Identify initiatives in systems, Identify initiatives in policies, Identify improvements in technology, Identify improvements in systems, Identify improvements in policies, Enhance service, Evolve culture, Provide feedback, Ongoing monitoring, Develop highly effective team, Participate as a member of Lending Operations, Participate as a member of Servicing Leadership, Partner with other key stakeholders, Champion a consistent strategic platform, Develop a consistent strategic platform, Communicate a consistent strategic platform, Champion a consistent mission, Develop a consistent mission, Communicate a consistent mission, Champion a consistent purpose, Develop a consistent purpose, Communicate a consistent purpose, Communicate collaborative interactions with peer organizations, Facilitate collaborative interactions with peer organizations, Ensure objectives are aligned, Ensure tactics are aligned, Ensure long-term strategies are aligned, Execute business goals, Manage reconciliation of vendor reports, Support data alignment initiatives, Support data validation with vendors, Support leadership team in systems processes, Support leadership team in operations processes, Support leadership team in customer relations, Support leadership team in issue resolution, Resolve escalations", "teamCollaboration" : "Cross-functional teams; Lending Operations; Servicing Leadership; Peer organizations", "domainKnowledge" : "Mortgage servicing; Loan collections; Capital markets; Consumer finance; Blockchain technology; SEC regulations; CFPB regulations; FDCPA regulations", "domainList" : [ "mortgage-servicing", "loan-collections", "capital-markets", "consumer-finance", "blockchain-technology", "sec-regulations", "cfpb-regulations", "fdcpa-regulations" ], "domainSpecificKnowledge" : [ "Mortgage servicing", "Loan collections", "Capital markets", "Consumer finance", "Blockchain technology", "SEC regulations", "CFPB regulations", "FDCPA regulations" ], "toolProficiency" : [ "Notion", "Google Suite", "Google Docs", "Google Sheets", "Google Slides" ], "communicationSkills" : "Executive presentations; Investor communications", "continuousLearning" : "Continuing education reimbursement; Online courses", "innovationCreativity" : "R&D projects; Hackathons; Prototype development; Design thinking", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Data-driven decision making", "specialRequirements" : "25% travel", "outcomesObjectives" : "Minimize delinquency rates; Maximize recoveries; Enhance customer satisfaction; Reduce delinquency roll rates", "qualificationsBasic" : "10+ years experience managing third-party service providers, 10+ years vendor management", "qualificationsPreferred" : "Collection and Default Management improvement strategies, Valid NMLS License, Ability to obtain state-specific required servicing and collections licenses in all 50 states within 180 days of employment, Experience with operating and working with various lending systems, Experience with automated dialer platform/systems, Experience working in a start-up environment, Experience working in a consulting environment, Experience using Notion, Experience using Google Suite", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U. S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance. About the Role The Senior Operations Manager within Customer Operations will lead the strategic direction and operational management of the mortgage loan servicing and collections functions. This role is critical for ensuring efficient loan servicing processes, maintaining regulatory compliance, and optimizing collections strategies to minimize delinquency and loss while enhancing customer satisfaction. The incumbent will ensure our collections and default strategies are effective, by leveraging various methodologies to engage customers who are experiencing a financial hardship and designing programs and optimal solutions which ultimately lead to a long term path to cure the outstanding delinquency. This individual will ensure our people, processes, and systems are harmonized and simplified, providing end-to-end transparency, and align KPIs to value to all key stakeholders (Customer, Company, Community and Investors). What You’ll Do Develop and execute the strategic vision for mortgage loan servicing and collections, ensuring alignment with corporate goals and market trends. Manage mortgage servicing operations, including payment processing, escrow, complaint management, account maintenance, customer service, and collections efforts for delinquent accounts. Design and implement effective collections strategies and processes that balance customer service with recovery objectives, aiming to reduce delinquency rates, delinquency roll rates and maximize recoveries. Ensure adherence to all applicable federal, state, and local regulations governing mortgage servicing and collections, including compliance with guidelines from agencies such as the CFPB and FDCPA. Team Development and Results Accountability: Lead, mentor, and build a high-performing team, fostering a culture of excellence, accountability, and continuous improvement in both servicing and collections. Monitor key performance indicators (KPIs) and conduct data analysis to identify trends, inform decision-making, and drive operational improvements in servicing and collections. Collaborate with underwriting, risk management, and legal teams to ensure seamless operations and effective resolution of servicing and collections issues. Identify and assess risks related to loan servicing and collections; develop strategies to mitigate these risks and enhance operational resilience. Define and execute policies and procedures to facilitate an enthusiastic, holistic, and effective collections model with a customer-centric approach. Identify initiatives and improvements in technology, systems, and policies to enhance service and employee retention; work collaboratively across functions to design and implement initiatives. Proactively evolve culture through providing feedback, ongoing monitoring, and coaching to develop highly effective team Participate as a member of the Lending Operations and Servicing Leadership team; partner with other key stakeholders to champion, develop, and communicate a consistent strategic platform, mission, and purpose for the organization Partner, communicate, and facilitate collaborative interactions with peer organizations to ensure objectives, tactics, and long-term strategies are aligned and executed appropriately to achieve business goals. Manage the reconciliation of vendor reports for data inaccuracies or discrepancies. Support data alignment initiatives and data validation with our vendors for the servicing portfolio. Support leadership team in systems / operations processes, customer relations & issue resolution, if escalation required What We Look For Minimum of ten (10) years in the financial service / consumer lending industry (preferably mortgage or HELOC experience). Minimum of five (5) years in a leadership position in at least two of the following areas (Collections/Recovery, servicing administration/Operations) Bachelor’s degree preferred Knowledge and experience in service operations strategies, strategic planning, principle and execution. Demonstrated ability to analyze, interpret and manage data and develop executive summary reports and conduct presentations. Develop, implement and monitor performance KPIs, SLAs and vendor performance metrics. Familiarity with Federal, State and Local regulations as it pertains to the Loan Origination, Servicing and Collections. Leadership skills with strong interpersonal skills including coaching staff and handling conflict resolution, implementing initiatives or projects, and collaborating with other professional and non-clinical staff required. Demonstrated financial analysis with basic accounting principles required. Process improvement skills. Ability to evaluate activities and support related corporate strategies. Communication, analytical, problem-solving and decision-making skills with the ability to comprehend and suggest modifications to technical computerized systems. Strategic thinker with strong hands-on leadership skills with the ability to influence and persuade others across organizational boundaries. Experience managing a geographically dispersed workforce Proven experience managing third-party service providers/vendor management Ability to travel up to 25% of the time What Would Be a Plus Collection and Default Management improvement strategies Valid NMLS License and/or the ability to obtain state-specific required servicing and collections licenses in all 50 states within 180 days of employment. Experience with operating and working with various lending (Loan Originations and Servicing) systems Experience with automated dialer platform/systems and the associated data structures Experience working in a start-up and/or consulting environment Experience using Notion and Google Suite (Docs, Sheets, Slides) Salary Base Compensation Range: $122,100 - 146,520/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above. Benefits Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits Employer-paid life and disability insurance 11 observed holidays and PTO plan Up to 12 weeks of paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-JR1 #LI-Hybrid", "summaryDescription" : "Senior Operations Manager, Servicing & Collections at Figure. Skills: Loan servicing, Collections, Process management, Vendor management. Lead strategic direction. 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At Climate First Bank, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them. Under our Holding Company, Climate First Bancorp, we are also powered by OneEthos. OneEthos operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Join the Movement We’re seeking driven, mission-aligned individuals ready to make an impact. If you’re passionate about sustainability, thrive in a fast-paced, results driven environment, and want to be part of something bigger, you will feel right at home. Our team is one of goal-setters, go-getters, problem solvers, thought leaders, and changemakers. We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we thrive where perseverance and passion turn ambitious goals into reality. Thrive at Climate First Bank At Climate First Bank, we’re investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. Compensation — In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors. Health Coverage — 100% employer-paid for employees; employer contribution for dependents by Us Medical, Dental Bachelor’s preferred. 7+ years of loan servicing experience. Commercial loan experience required. Prior leadership experience required. Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results, independently carrying out managerial and loan servicing operations in a high-volume environment. You understand what it takes to bring tasks to completion, are able to anticipate and mitigate slowdowns and have a unique ability to balance efficiency and attention to detail. A high-pace and high-expectation environment excites you and you can’t wait to push yourself to new professional heights in a company that rewards high performance. Organization Eastern Standard Hours. Occasional U. S. travel for company events or leadership sessions. Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance. Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. The Hiring Process: Applications must be submitted through the official application link. Resumes sent via other channels may be delayed or bypassed. Processing times may vary. Candidates selected to move forward will be contacted by the hiring team. Our process follows the Topgrading Methodology — we hire A-Players through a structured, transparent process that includes: Cognitive and personality assessments An application form spanning your full education and work history 3 conversation stages with key team members- get to know us! Credit and background checks conducted before the final interview Final Step: Connect us with former mentors and managers of our choice for reference chats. We do not offer visa sponsorship and will not pursue candidates without valid work authorization. Equal Opportunity Statement: At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans E-Verify Statement: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9", "summaryDescription" : "Loan Servicing Manager at Climate First Bank. Skills: Loan servicing, Leadership. Carry out managerial operations. Carry out loan servicing operations", "postedDate" : "2026-06-14T03:12:55.966", "createdAt" : "2026-06-14T03:12:55.966", "lastUpdated" : "2026-06-15T09:19:32.872", "ingestTimestamp" : "2026-06-14T03:12:55.966", "mongoId" : "6a2c7fce74d8ee00a095664b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Financial services", "Leadership", "Loan servicing", "Loan servicing operations", "Climate finance", "Solar lending" ], "skillCount" : 6, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 725.3662, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7fcd74d8ee00a0956632", "title" : "Assistant Loan Servicing Manager", "company" : "Climate First Bank", "industry" : "Banking", "salary" : { "min" : 78000.0, "max" : 115000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Assistant Loan Servicing Manager in the United States, adjusted for manager seniority and the banking industry." }, "location" : "United States - Remote", "locations" : [ "United States - Remote" ], "timestamp" : "2026-06-15T08:53:31.355", "fingerprint" : "331ed6d6e511310238a3bc432b91264e0e951beb2d4f4c89ab6aa6046509f631", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/climatefirstbank/jobs/4273964009", "externalId" : "4273964009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 4, "experienceMaxYears" : 7, "experienceLevel" : "Manager", "professionalSkills" : [ "Loan servicing operations" ], "hardSkillsList" : [ "Financial analysis" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Financial analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Loan servicing, Management", "majorSkillsList" : [ "Loan servicing", "Management" ], "coreResponsibilities" : "Manage loan servicing operations, Carry out managerial operations, Bring tasks to completion, Anticipate slowdowns, Mitigate slowdowns, Balance efficiency, Balance attention to detail", "teamCollaboration" : "High-volume environment", "domainKnowledge" : "Climate finance; Solar lending; ESOP Banking; Structured Finance; SBA loans", "domainList" : [ "climate-finance", "solar-lending", "esop-banking", "structured-finance", "sba-loans" ], "domainSpecificKnowledge" : [ "Climate finance", "Solar lending", "ESOP Banking", "Structured Finance", "SBA loans" ], "toolProficiency" : [ "FDIC" ], "problemSolvingSkills" : "Problem solvers", "specialRequirements" : "Eastern Standard Hours, Occasional U. S. travel, Tobacco-Free employer, Sustained standing, Sustained sitting, Frequent communication, Use of PC, Lifting up to 20 lbs", "outcomesObjectives" : "Deliver measurable results", "qualificationsBasic" : "Commercial loan experience required, 4-7 years loan servicing experience, Bachelor's preferred", "qualificationsPreferred" : "Prior leadership experience preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are changing FINANCE to finance CHANGE! At Climate First Bank, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them. Under our Holding Company, Climate First Bancorp, we are also powered by OneEthos. OneEthos operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Join the Movement We’re seeking driven, mission-aligned individuals ready to make an impact. If you’re passionate about sustainability, thrive in a fast-paced, results driven environment, and want to be part of something bigger, you will feel right at home. Our team is one of goal-setters, go-getters, problem solvers, thought leaders, and changemakers. We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we thrive where perseverance and passion turn ambitious goals into reality. Thrive at Climate First Bank At Climate First Bank, we’re investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. Compensation — In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors. Health Coverage — 100% employer-paid for employees; employer contribution for dependents by Us Medical, Dental Bachelor’s preferred. 4-7 years of loan servicing experience. Commercial loan experience required. Prior leadership experience preferred. Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results, independently carrying out managerial and loan servicing operations in a high-volume environment. You understand what it takes to bring tasks to completion, are able to anticipate and mitigate slowdowns and have a unique ability to balance efficiency and attention to detail. A high-pace and high-expectation environment excites you and you can’t wait to push yourself to new professional heights in a company that rewards high performance. Organization Eastern Standard Hours. Occasional U. S. travel for company events or leadership sessions. Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance. Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. The Hiring Process: Applications must be submitted through the official application link. Resumes sent via other channels may be delayed or bypassed. Processing times may vary. Candidates selected to move forward will be contacted by the hiring team. Our process follows the Topgrading Methodology — we hire A-Players through a structured, transparent process that includes: Cognitive and personality assessments An application form spanning your full education and work history 3 conversation stages with key team members- get to know us! Credit and background checks conducted before the final interview Final Step: Connect us with former mentors and managers of our choice for reference chats. We do not offer visa sponsorship and will not pursue candidates without valid work authorization. Equal Opportunity Statement: At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans E-Verify Statement: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9", "summaryDescription" : "Assistant Loan Servicing Manager at Climate First Bank. Skills: Loan servicing, Management. Manage loan servicing operations. Carry out managerial operations", "postedDate" : "2026-06-14T03:13:28.095", "createdAt" : "2026-06-14T03:13:28.095", "lastUpdated" : "2026-06-15T08:53:31.355", "ingestTimestamp" : "2026-06-14T03:13:28.095", "mongoId" : "6a2c7fcd74d8ee00a0956632", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 78000, "salaryAnnualMax" : 115000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Financial analysis", "Leadership", "Loan servicing", "Management", "Loan servicing operations", "Climate finance", "Solar lending", "ESOP Banking", "Structured Finance", "SBA loans", "FDIC" ], "skillCount" : 11, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 693.7119, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.98 }, { "id" : "6960826e0937eae70e9c8be6", "title" : "Team Lead, Operational Services", "company" : "Atrius Health", "industry" : "Healthcare", "salary" : { "min" : 22.0, "max" : 33.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "OBGYN", "locations" : [ "OBGYN", "M-F 8:30a-5:00p", "Practice Support Staff, Team Leader, Team Leader" ], "certifications" : [ "American Heart Association Basic Life Support (BLS)", "Advanced Cardiac Life Support (ACLS)" ], "timestamp" : "2026-06-15T07:56:21.211", "fingerprint" : "0c3204263825317a9b9da2baad3a73d1821551ec61ea264a51af5eb355257c2d", "source" : "taleo", "language" : "en", "applyUrl" : "https://atriushealth.taleo.net/careersection/ex/jobdetail.ftl?job=351428", "externalId" : "351428", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Medford", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.4184296,-71.1061639" } ], "locationText" : "Medford, Massachusetts, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 3, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Medical Assistant duties", "Department workflow quality" ], "hardSkillsList" : [ "Patient interaction" ], "softSkillsList" : [ "Leadership potential" ], "hardSkills" : [ { "name" : "Patient interaction", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership potential" } ], "majorSkills" : "Medical Assistant, Operational Services", "majorSkillsList" : [ "Medical Assistant", "Operational Services" ], "coreResponsibilities" : "Coordinate daily support operations, Perform Medical Assistant duties, Act as resource for support staff, Provide department coverage, Ensure department workflow quality", "teamCollaboration" : "Interact with patients; Interact with medical professionals", "domainKnowledge" : "Clinical setting; Specialty's area", "domainList" : [ "clinical-setting", "specialty-s-area" ], "domainSpecificKnowledge" : [ "Clinical setting", "Specialty's area" ], "continuousLearning" : "Paid professional development", "problemSolvingSkills" : "Sound judgment; Make decisions", "qualificationsBasic" : "High School diploma or equivalency, 3 years in clinical setting, 1 year as Medical Assistant, In depth knowledge of specialty's area", "qualificationsPreferred" : "American Heart Association Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS)", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Explore opportunities at Atrius Health , part of the Optum family of businesses. We’re an innovative healthcare leader, delivering an effective system of connected care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our team of physicians, primary care providers and clinicians work with hospitals, community specialists and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. SUMMARY Under general supervision as a Team Lead, coordinates the daily support operations of a single clinical area or group. Primarily acts as a Medical Assistant and performs the full duties associated with this role. Is a resource for other support staff and may fill in for staff as needed to provide appropriate coverage of the department. Takes lead role in ensuring department workflow is of a high quality. EDUCATION/LICENSES/CERTIFICATIONS High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. American Heart Association Basic Life Support (BLS) is strongly preferred if the job is in a patient-facing clinical capacity. Advanced Cardiac Life Support (ACLS) may be required based on specialty. EXPERIENCE Experience typically acquired through three years in a clinical setting with at least one as a Medical Assistant (a bachelor’s or associate degree may be substituted for one year of experience). In depth knowledge of specialty’s area required. SKILLS Strong interpersonal skills with the ability to interact effectively with patients and medical professionals required. Has sound judgment with the ability to work and make decisions in a fast-paced environment. Has demonstrated leadership potential. The hourly range for this role is $22.63 to $33.94 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Atrius Health complies with all minimum wage laws as applicable. In addition to your salary, Atrius Health offers benefits such as, a comprehensive benefits package, incentive, and recognition programs. No matter where or when you begin a career with Atrius Health, you’ll find a far- reaching choice of benefits and incentives. Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Benefits Include: ·          Up to 8% company retirement contribution ·          Generous Paid Time Off ·          10 paid holidays ·          Paid professional development ·          Generous health and welfare benefit package OBGYN Medford MA", "summaryDescription" : "Team Lead, Operational Services at Atrius Health. Skills: Medical Assistant, Operational Services. Coordinate daily support operations. Perform Medical Assistant duties", "createdAt" : "2026-06-14T01:54:46.764", "lastUpdated" : "2026-06-15T07:56:21.211", "ingestTimestamp" : "2026-06-14T01:54:46.764", "mongoId" : "6960826e0937eae70e9c8be6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45760, "salaryAnnualMax" : 68640, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Patient interaction", "Leadership potential", "Medical Assistant", "Operational Services", "Medical Assistant duties", "Department workflow quality", "Clinical setting", "Specialty's area", "American Heart Association Basic Life Support (BLS)", "Advanced Cardiac Life Support (ACLS)" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 656.5579, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305962f292fd229cf47365", "title" : "Lending Operations Specialist", "company" : "Skip", "industry" : "Operations", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Junior Lending Operations Specialist in Sydney, Australia, with adjustments for the FinTech industry and company size." }, "location" : "Sydney", "locations" : [ "Sydney" ], "timestamp" : "2026-06-16T09:43:43.588", "fingerprint" : "48215fa23a524779d80b279603e97823889a1a35ab2ff3197627bf757c871d8f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/skip-loans/8b03c404-5e6b-4ad4-9af1-b33c9d30e324/application", "externalId" : "8b03c404-5e6b-4ad4-9af1-b33c9d30e324", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 4, "professionalSkills" : [ "Process management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Loan servicing", "Mortgage settlements", "Credit support", "Lender operations" ], "hardSkills" : [ { "name" : "Loan servicing", "level" : "intermediate" }, { "name" : "Mortgage settlements", "level" : "intermediate" }, { "name" : "Credit support", "level" : "intermediate" }, { "name" : "Lender operations", "level" : "intermediate" } ], "majorSkills" : "Mortgage operations, Settlements, Loan servicing", "majorSkillsList" : [ "Mortgage operations", "Settlements", "Loan servicing" ], "coreResponsibilities" : "Own settlement process, Coordinate timelines and documents, Identify and resolve risks, Manage documentation, Manage condition satisfaction, Manage funding requirements, Book and confirm settlements, Manage fund disbursements, Ensure accuracy of settlement figures, Update stakeholders on progress, Manage onboarding communications, Manage post-settlement customer communications, Process servicing requests, Process loan payouts, Process loan discharges, Maintain accurate records, Contribute to improving workflows, Contribute to automation, Contribute to system enhancements, Ensure SLAs are met, Ensure performance metrics are met, Assist in building scalable processes", "teamCollaboration" : "Internal teams; Brokers; Customers; Solicitors; Funders; Legal partners", "domainKnowledge" : "Australian mortgage lifecycle; NCCP; AML/CTF; Responsible lending", "domainList" : [ "australian-mortgage-lifecycle", "nccp", "aml-ctf", "responsible-lending" ], "domainSpecificKnowledge" : [ "Australian mortgage lifecycle", "NCCP", "AML/CTF", "Responsible lending" ], "toolProficiency" : [ "CRM systems" ], "communicationSkills" : "Stakeholder communication", "innovationCreativity" : "Automation; System enhancements", "problemSolvingSkills" : "Risk identification; Issue resolution", "outcomesObjectives" : "Meet deadlines; Maintain speed; Maintain precision; Exceptional customer experience", "qualificationsBasic" : "2-4 years’ experience in mortgage settlements, 2-4 years’ experience in loan servicing, 2-4 years’ experience in credit support, 2-4 years’ experience in lender operations, Understanding of Australian mortgage lifecycle", "qualificationsPreferred" : "Working knowledge of NCCP, Working knowledge of AML/CTF, Working knowledge of responsible lending obligations", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Mission: Customer-centricity is core to Skip’s values and mission, and at no other point during the home loan journey is it more critical than at settlement. When the buzz of signing a contract and receiving unconditional approval wears off, settlement can be a daunting time for customers as they navigate the complexities of legal documents, condition satisfaction, upcoming deadlines and a multitude of stakeholders. Our Operations team is responsible for ensuring that our customers have a best-in-class experience by staying supported, informed and nurtured - throughout both the settlement process and the full borrower lifecycle. About the role: This is a high-impact, end-to-end mortgage operations role spanning settlements and servicing across the full loan lifecycle. From the moment a loan becomes unconditional, you step in as the driving force behind execution. You ensure progress never stalls; deadlines are met without compromise; and every stakeholder knows exactly what needs to happen next - whether that be brokers, customers, solicitors, our funder, legal partners or internal teams. These are high-value, time-sensitive transactions and you take personal responsibility for keeping them on track. Post-settlement, you’ll continue to grow relationships with the same customers you onboarded by supporting them across servicing requests, loan variations and discharges. With loan volumes growing rapidly, this role is critical to ensuring Skip maintains speed, precision and an exceptional customer experience. Key Responsibilities: Settlements (Pre-Settlement to Completion) - Own the end-to-end settlement process from unconditional approval to successful settlement - Liaise with brokers, customers, solicitors, funders, and legal partners to coordinate timelines and documents - Identify and resolve risks or issues prior to settlement by managing documentation, condition satisfaction and funding requirements - Book and confirm settlements, manage fund disbursements and ensure accuracy of settlement figures - Ensure all internal and external stakeholders are proactively updated on progress Loan Servicing (Post-Settlement Lifecycle) - Manage onboarding and post-settlement customer communications/enquiries - Process servicing requests including direct debit amendments, loan statements, redraws and account maintenance - Manage dishonours and arrears by engaging with customers - Process loan payouts and discharges - Maintain accurate records across loan and CRM systems to ensure data integrity Operational Excellence - Contribute to improving workflows, automation and system enhancements - Ensure SLAs and performance metrics are consistently met - Assist in building scalable processes as loan volumes grow using AI and automation What you will bring: - 2-4 years’ experience in mortgage settlements, loan servicing, credit support or lender operations - Strong understanding of the Australian mortgage lifecycle (post-approval functions essential) - Working knowledge of NCCP, AML/CTF and responsible lending obligations (preferred) - Exceptional attention to detail and time management skills - Clear, confident stakeholder communication (brokers, solicitors, customers, funders) - High ownership mindset - you run your settlement matters end-to-end - Calm under pressure in time-sensitive settlement environments - Process-oriented but improvement-driven - you look for and recommend better ways to do things Why join us: - Real career growth - we’re a fast-growing company, which means genuine opportunities to grow your career as we scale - Competitive remuneration & ESOP - we want you invested in Skip's success - Be part of building a first-class mortgage operations function - Work in a high-ownership environment where your impact is visible and recognised - Exposure across the full loan lifecycle that allows you to develop strong customer relationships - Collaborative, high performance team that values initiative, speed and precision - Flexible hybrid structure that empowers you to do your best work", "summaryDescription" : "Lending Operations Specialist at Skip. Skills: Mortgage operations, Settlements, Loan servicing. Own settlement process. Coordinate timelines and documents", "createdAt" : "2026-06-16T00:28:16.294", "lastUpdated" : "2026-06-16T09:43:43.588", "ingestTimestamp" : "2026-06-16T00:28:16.294", "mongoId" : "6a305962f292fd229cf47365", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Loan servicing", "Mortgage settlements", "Credit support", "Lender operations", "Mortgage operations", "Settlements", "Process management", "Stakeholder management", "Resource planning", "Continuous improvement", "Australian mortgage lifecycle", "NCCP", "AML/CTF", "Responsible lending", "CRM systems" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 649.5239, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30892ef292fd229c092f31", "title" : "Regional Head of Business Operations - Wise Platform - Asia Pacific", "company" : "Wise", "industry" : "Financial Services", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive-level Regional Head of Business Operations in Singapore's FinTech industry, adjusted for seniority and company size." }, "location" : "Singapore, SG", "locations" : [ "Singapore", "SG" ], "timestamp" : "2026-06-16T12:54:29.347", "fingerprint" : "856908882b68e30c01c55489e10af696abe9cf47e3bd2d419fef1678d66721a9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wise/744000132108449-regional-head-of-business-operations-wise-platform-asia-pacific", "externalId" : "744000132108449", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL, Python", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Operational strategy", "Servicing model", "High-level strategy", "Hands-on execution", "Data analysis" ], "hardSkillsList" : [ "Operational metrics" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Operational metrics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Business Operations, Servicing Operations, Partner Success", "majorSkillsList" : [ "Business Operations", "Servicing Operations", "Partner Success" ], "coreResponsibilities" : "Own servicing and operational KPIs, Fix structural problems, Incubate operations from scratch, Own partners' operational success, Ensure KPIs and SLAs are stable, Influence operational teams, Ensure teams are set up correctly, Ensure teams have enough capacity, Ensure teams meet KPIs, Ensure teams prioritize correctly", "teamCollaboration" : "Cross-functional teams; Indirectly lead operational teams", "domainKnowledge" : "FinTech; Financial Services; Technology industries; Multi-currency infrastructure", "domainList" : [ "fintech", "financial-services", "technology-industries", "multi-currency-infrastructure" ], "domainSpecificKnowledge" : [ "FinTech", "Financial Services", "Technology industries", "Multi-currency infrastructure" ], "continuousLearning" : "Grow as a leader; Inspire cross-functional teams", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Enhance and scale servicing and operations; Ensure servicing model meets expectations; Ensure servicing model scales with growth; Ensure KPIs and SLAs are always green", "qualificationsBasic" : "Leadership in Operations, Track record in senior operational leadership roles, Ability to execute at very high level, Fluent with data, Ability to work across time horizons, Manage change and adapt to evolving business needs, Champion of operational excellence, Build and execute against KPI's, Enhance SLAs, Use data to find insights, Solve complex problems, Clear playbook for prioritizing work, Methodical approach to problem solving, Thrive and drive influence in autonomous environment", "qualificationsPreferred" : "SQL knowledge preferred, Python knowledge preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. And through [Wise Platform](https://wise.com/platform/), we enable banks and enterprise businesses to leverage our multi-currency infrastructure to serve their own customers. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). Your Mission As the Head of Business Operations, your mission is to enhance and scale our servicing and operations for our platform partners. You will lead the regional operational strategy, ensuring our servicing model meets the expectations of our partners and scales in line with our growth. What you will do: In this senior leadership role, you will balance high-level strategy with hands-on execution across multiple functional domains. Your focus will be there–fold: * Own Servicing and Operational KPIs: You own servicing and operational success in the region, working with cross-functional teams to fix structural problems when needed or incubate operations from scratch for new partnership types or products * Lead Partner Success: You own our partners’ operational success, ensuring that their KPIs and SLAs are stable and always green * Influence Without Authority: You influence and indirectly lead the operational teams in the region, ensuring that they are set up correctly to be high-performing, have enough capacity, consistently meet KPIs and are prioritising the right things for partners This role will give you the opportunity to: * Choose your path to impact: we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls * Grow as a leader: Grow and inspire cross-functional teams from customer success and servicing and operations to join our mission * Get amazing exposure: to the full breadth and depth of our product and servicing operations from customer support, FinCrime, regional expansion and new product launches * Be part of our mission: to make money without borders the new normal A bit about you: * Leadership in Operations. You have a successful track record in similar senior operational leadership roles within the FinTech, Financial Services or Technology industries, working with people and processes as well as products. Demonstrated ability to execute at very high level in a variety of customer service-type contexts * You’re passionate about helping customers. They are at the heart of what you do and that empathy drives your decisions * You’re entrepreneurial and hands-on. You have delivered high impact solutions end to end in data-driven environments * You are fluent with data , can use spreadsheets and analytics dashboards for insights, preferably you know SQL and Python. You are also familiar with interpreting and synthesizing qualitative data points such as customer contacts, operational cases and side-by-sides sessions * Ability to work across time horizons: you are able to translate partner requirements into a servicing model, formulate long-term strategies and 6-month plans, but also are able to ensure team accountability in the day-to-day, while maintaining strategic direction for the team among the constant noise of the BAU. * Well-rounded approach to operations and change: Adept at managing change and adapting to evolving business needs, optimising for best customer support within the constraints of our resources and other business needs. * You are a champion of operational excellence. You have the ability to build and execute against KPI's and enhance SLAs, you use data to find insights and solve complex problems. * Have a clear playbook for prioritising work , helping the team understand impact and making an inspiring roadmap for everyone to follow. * You approach problem solving in a methodical way , allowing the team to gain clarity over root cause issues and making it easier to correctly assess risk and migration strategies for it. * You are able to thrive and drive influence in a highly autonomous environment. ## Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit [Wise.Jobs](https://www.wise.jobs/). Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).", "summaryDescription" : "Regional Head of Business Operations - Wise Platform - Asia Pacific at Wise. Skills: Business Operations, Servicing Operations, Partner Success. Own servicing and operational KPIs. Fix structural problems", "postedDate" : "2026-06-15T03:44:31.000", "createdAt" : "2026-06-16T01:44:54.018", "lastUpdated" : "2026-06-16T12:54:29.347", "ingestTimestamp" : "2026-06-16T01:44:54.018", "mongoId" : "6a30892ef292fd229c092f31", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Operational metrics", "Leadership", "Business Operations", "Servicing Operations", "Partner Success", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Operational strategy", "Servicing model", "High-level strategy", "Hands-on execution", "Data analysis", "FinTech", "Financial Services", "Technology industries", "Multi-currency infrastructure" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "_score" : 617.3872, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb21174d8ee00a09dfdc6", "title" : "Servicing Investor Relations Manager", "industry" : "Human Resources", "salary" : { "min" : 100000.0, "max" : 115000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T02:23:56.474", "fingerprint" : "b19b9d85163707a31f5c5779c49b3e5908651c1a6f4691e6cf34662876cbcd1f", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/839a955a-2d64-4b0e-860c-a3cda5315191/apply", "externalId" : "839a955a-2d64-4b0e-860c-a3cda5315191", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 4, "experienceMaxYears" : 6, "experienceLevel" : "Manager", "professionalSkills" : [ "Investor reporting", "Loan servicing", "Capital markets", "Operational workflows", "Process improvements" ], "hardSkillsList" : [ "Process analysis", "Process optimization" ], "hardSkills" : [ { "name" : "Process analysis", "level" : "intermediate" }, { "name" : "Process optimization", "level" : "intermediate" } ], "majorSkills" : "Investor relations, Loan servicing, Operations management", "majorSkillsList" : [ "Investor relations", "Loan servicing", "Operations management" ], "coreResponsibilities" : "Oversee daily Investor Relations servicing operations, Manage investor reporting, Manage inbound requests, Manage servicing transfers, Manage ad hoc inquiries, Ensure timely execution, Ensure accurate execution, Lead IR operations team, Coach IR operations team, Manage IR operations team, Set expectations, Monitor performance, Ensure accountability to deadlines, Ensure accountability to quality standards, Maintain centralized tracking systems, Manage reporting calendars, Manage workflow tools, Ensure visibility of deliverables, Ensure execution of deliverables, Coordinate cross-functionally with Servicing, Coordinate cross-functionally with Capital Markets, Coordinate cross-functionally with Legal, Coordinate cross-functionally with external partners, Resolve investor requests, Ensure accurate communication, Monitor SLA adherence, Identify operational risks, Identify operational delays, Implement corrective actions, Maintain service quality, Maintain service reliability, Support servicing transfer processes, Ensure compliance with contractual requirements, Ensure compliance with regulatory requirements, Ensure compliance with investor requirements, Prepare reporting summaries, Prepare operational updates, Prepare materials for senior leadership, Prepare materials for investor discussions, Identify process improvements, Implement process improvements, Enhance efficiency of IR operations, Enhance accuracy of IR operations, Enhance scalability of IR operations", "teamCollaboration" : "Cross-functional teams; External stakeholders", "domainKnowledge" : "Loan servicing structures; Investor reporting requirements; Operational workflows", "domainList" : [ "loan-servicing-structures", "investor-reporting-requirements", "operational-workflows" ], "domainSpecificKnowledge" : [ "Loan servicing structures", "Investor reporting requirements", "Operational workflows" ], "toolProficiency" : [ "Workflow tools" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Career development opportunities", "problemSolvingSkills" : "Analytical mindset; Identify process gaps", "qualificationsBasic" : "4-6 years investor relations experience, 4-6 years loan servicing operations experience, 4-6 years capital markets operations experience, 4-6 years financial services experience, Manage SLAs, Manage deadlines, Manage high-volume operational processes", "qualificationsPreferred" : "Experience with capital markets, Experience with legal, Experience with institutional investors, Bachelor's degree in Business, Bachelor's degree in Finance", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Oversee daily Investor Relations servicing operations, including investor reporting, inbound requests, servicing transfers, and ad hoc inquiries, ensuring timely and accurate execution. Lead, coach, and manage the IR operations team by setting expectations, monitoring performance, and ensuring accountability to deadlines and quality standards. Maintain and manage centralized tracking systems, reporting calendars, and workflow tools to ensure full visibility and execution of all deliverables. Coordinate cross-functionally with Servicing, Capital Markets, Legal, and external partners to resolve investor requests and ensure accurate communication. Monitor SLA adherence, identify operational risks or delays, and implement corrective actions to maintain service quality and reliability. Support servicing transfer processes and ensure compliance with contractual, regulatory, and investor requirements. Prepare reporting summaries, operational updates, and materials to support senior leadership and investor discussions. Continuously identify and implement process improvements to enhance efficiency, accuracy, and scalability of IR operations. Requirements: 4–6 years of experience in investor relations, loan servicing operations, capital markets operations, or related financial services roles. Strong understanding of loan servicing structures, investor reporting requirements, and operational workflows. Proven experience managing SLAs, deadlines, and high-volume operational processes in a structured environment. Excellent organizational skills with strong attention to detail and ability to manage multiple priorities simultaneously. Demonstrated ability to coordinate across cross-functional teams and external stakeholders. Strong analytical mindset with experience identifying process gaps and driving operational improvements. Excellent written and verbal communication skills with the ability to engage internal leadership and external partners. Experience working with capital markets, legal, or institutional investors is highly preferred. Bachelor’s degree in Business, Finance, or a related field preferred. Benefits: Competitive annual compensation ranging from $100,000 to $115,000, based on experience and qualifications. Comprehensive medical, dental, and vision insurance coverage. Opportunity to work in a fast-growing, mission-driven organization focused on sustainability and financial innovation. Exposure to cross-functional teams including servicing, capital markets, and legal in a highly collaborative environment. Paid time off and standard holiday benefits to support work-life balance. Career development opportunities within a scaling operations and investor relations function. Inclusive and collaborative culture focused on performance, accountability, and continuous improvement. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Servicing Investor Relations Manager. Skills: Investor relations, Loan servicing, Operations management. Oversee daily Investor Relations servicing operations. Manage investor reporting", "postedDate" : "2026-06-11T11:02:45.979", "createdAt" : "2026-06-11T11:02:45.979", "lastUpdated" : "2026-06-16T02:23:56.474", "ingestTimestamp" : "2026-06-14T21:40:20.843", "mongoId" : "6a2cb21174d8ee00a09dfdc6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 115000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Process analysis", "Process optimization", "Investor relations", "Loan servicing", "Operations management", "Investor reporting", "Capital markets", "Operational workflows", "Process improvements", "Loan servicing structures", "Investor reporting requirements", "Workflow tools" ], "skillCount" : 12, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 595.7157, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309ea5f292fd229c106e53", "title" : "Operations Manager", "company" : "Waste Management", "industry" : "Transportation/Trucking/Railroad", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Operations Manager in Auckland, New Zealand, adjusted for manager seniority and the logistics industry." }, "location" : "East Tamaki, Auckland, Auckland, New Zealand", "locations" : [ "East Tamaki, Auckland", "Auckland", "New Zealand" ], "certifications" : [ "Lean Six Sigma Green Belt", "Lean Six Sigma Black Belt" ], "timestamp" : "2026-06-16T12:18:40.419", "fingerprint" : "a0df58a07bc52972530c67eeab3b0515f28ab85b3b962505135b4c08af78ccba", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WasteManagement8/6000000001156399-operations-manager-auckland-commercial-collections", "externalId" : "6000000001156399", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Auckland", "state" : "Auckland", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-36.8520950,174.7631803" } ], "locationText" : "Auckland, Auckland, New Zealand", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Operations management", "Process improvement", "Budget management", "Performance analysis" ], "hardSkills" : [ { "name" : "Operations management", "level" : "intermediate" }, { "name" : "Process improvement", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" } ], "majorSkills" : "Operations management, Process improvement, Cross-functional teams", "majorSkillsList" : [ "Operations management", "Process improvement", "Cross-functional teams" ], "coreResponsibilities" : "Oversee daily operations, Develop and implement operational strategies, Manage and mentor operational staff, Monitor and analyze operational performance metrics, Identify and implement process improvements, Manage relationships with vendors and suppliers, Collaborate with other departments to ensure seamless operations, Develop and manage operational budgets, Ensure compliance with company policies and regulations, Drive continuous improvement initiatives", "teamCollaboration" : "Cross-functional teams; Vendor relationships; Departmental coordination", "projectManagementSkills" : [ "Process improvement methodologies" ], "domainKnowledge" : "Operations management principles; Supply chain logistics", "domainList" : [ "operations-management-principles", "supply-chain-logistics" ], "domainSpecificKnowledge" : [ "Operations management principles", "Supply chain logistics" ], "communicationSkills" : "Reporting; Presentations", "documentationSkills" : "Process documentation", "innovationCreativity" : "Continuous improvement initiatives", "problemSolvingSkills" : "Root cause analysis; Troubleshooting operational issues", "outcomesObjectives" : "Improve operational efficiency; Reduce operational costs; Enhance customer satisfaction; Achieve operational targets", "qualificationsBasic" : "3+ years of experience in operations management, Bachelor's degree in Business Administration, Operations Management, or a related field, Experience with process improvement methodologies, Experience managing cross-functional teams, Experience with vendor management, Experience with operational metrics and reporting", "qualificationsPreferred" : "Master's degree in Business Administration or Operations Management, Experience in the logistics or supply chain industry, Lean Six Sigma Green Belt or Black Belt certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WM New Zealand is New Zealand's leading resource recovery, recycling and waste services provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. Due to an internal promotion, we're looking for a dynamic, hands-on Operations Manager to join our Auckland Commercial Collections team based in East Tamaki, Auckland. This role demands a strong focus on outcomes, with accountability for delivering across the triple bottom line. Excellence in execution, attention to detail, and professionalism are essential qualities we value in our leaders. Our team’s strength lies in our people - they are the driving force behind our success. This role will: * Manage operational service delivery through the application of efficient management practices including the appropriate use of labour and equipment resources * Lead, develop and support team to meet business objectives and undertake effective customer relationships, as required. * Ensure operational and administrative processes are conducted in compliance with business practice (eg conducting equipment checks; completion of payroll records; undertaking day to day safety activities.) * Ensure site equipment is maintained and operated appropriately so as to perform the work required by customers, and advise Manager of equipment needs to provide effective service delivery. * Investigate report and manage vehicle incidents/accidents, property damage and personal injury within the workplace. ## Qualifications We’re keen to discuss this position with professionals who thrive on the challenge of attaining operational performance excellence and retaining and developing business over the longer term both with existing stakeholders and with prospective clients. As an ideal candidate you will have: * Experience within the waste, transport or logistic industry is essential. * 3+ years of experience in managing operational departments, with a focus on safety and performance. * Results driven, detail oriented with a strong customer service focus. * Excellent time management with strong negotiation skills. * Valid Full New Zealand driver’s licence. ## Additional Information * Enjoy a role that keeps you on your toes, offering constant challenges with a competitive salary. * Become part of a close-knit team that values collaboration, recognition, and continuous improvement * WM New Zealand offers proven opportunities for career advancement How to apply To apply for this role click \"I'm interested \" Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early. WM is an EEO employer and promotes drug and alcohol-free workplaces. You must be in New Zealand and hold a current work visa / residency or NZ citizenship.", "summaryDescription" : "Operations Manager at Waste Management. Skills: Operations management, Process improvement, Cross-functional teams. Oversee daily operations. Develop and implement operational strategies", "postedDate" : "2026-06-16T00:25:36.000", "createdAt" : "2026-06-16T03:33:20.288", "lastUpdated" : "2026-06-16T12:18:40.419", "ingestTimestamp" : "2026-06-16T03:33:20.288", "mongoId" : "6a309ea5f292fd229c106e53", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Operations management", "Process improvement", "Budget management", "Performance analysis", "Cross-functional teams", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Process improvement methodologies", "Operations management principles", "Supply chain logistics", "Lean Six Sigma Green Belt", "Lean Six Sigma Black Belt" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 591.5768, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7a4274d8ee00a0944f99", "title" : "Business/Commercial Lending Operations Specialist Team Lead", "company" : "OneAZ Credit Union", "industry" : "Banking", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Lead Business/Commercial Lending Operations Specialist Team Lead in Phoenix, United States, adjusted for industry and seniority." }, "location" : "2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 ", "locations" : [ "2355 W Pinnacle Peak Rd", "Phoenix", "AZ 85027" ], "certifications" : [ "Accredited ACH Professional (AAP)" ], "timestamp" : "2026-06-15T13:00:50.729", "fingerprint" : "604a4e0b1a5116465b095cacf288c4a4cfbc9764ea6f355b13e4f33a33a1342b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/oneazcreditunion/jobs/4257184009", "externalId" : "4257184009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Phoenix", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4484367,-112.0741410" } ], "locationText" : "Phoenix, Arizona, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Loan servicing", "Loan documentation", "Financial analysis", "Risk management", "Capacity management", "Process optimization" ], "hardSkillsList" : [ "Loan closing", "Loan funding", "Wire preparation", "Payment processing", "Lien perfection", "UCC filings", "Tax reporting", "SBA 1502 submission" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Loan closing", "level" : "intermediate" }, { "name" : "Loan funding", "level" : "intermediate" }, { "name" : "Wire preparation", "level" : "intermediate" }, { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Lien perfection", "level" : "intermediate" }, { "name" : "UCC filings", "level" : "intermediate" }, { "name" : "Tax reporting", "level" : "intermediate" }, { "name" : "SBA 1502 submission", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Business lending operations, Commercial loan servicing, Stakeholder communication, Compliance monitoring", "majorSkillsList" : [ "Business lending operations", "Commercial loan servicing", "Stakeholder communication", "Compliance monitoring" ], "coreResponsibilities" : "Support leadership and staff, Ensure timely and accurate servicing, Ensure compliance with regulations, Oversee partnership with stakeholders, Communicate with members and associates, Act as business partner, Monitor compliance and quality standards, Serve as go-to resource, Coach and educate specialists, Assist with escalated questions, Offer innovative solutions, Develop and implement training plan, Offer one-on-one support, Strategize on managing work volume, Analyze reports, Offer insights on capacity management, Promote process optimization, Support business members, Resolve member business needs, Prepare loan documentation, Capture loan information, Fund loans, Prepare wires, Post entries on loans, Perform quality control review, Process loan payments, Process advance requests, Process payoffs, Execute lien perfection, Close out paid-off files, Update insurance filings, Update UCC filings, Maintain insurance filings, Maintain UCC filings, Post automated notifications, Update automated notifications, Maintain automated notifications, Track automated notifications, Follow up on automated notifications, Manage tax reporting, Set up commercial share savings accounts, Set up accounts for cash management clients, Support cash management clients, Administer related accounts, Process business credit card applications, Create processes, Refresh processes, Improve processes, Provide updates to procedures, Quality review Small Business loans, Fund Small Business loans, Prepare SBA 1502 submission, Manage SBA 1502 submission, Manage SBA 1502 maintenance, Deliver outgoing wires", "teamCollaboration" : "Cross-functional departments; With leadership; With associates; With stakeholders; With partners", "domainKnowledge" : "Commercial loan closing; Commercial loan funding; Commercial loan servicing; Lending practices; NACHA transactions; Banking operations; Small Business loans; SBA 1502 submission; Cash management", "domainList" : [ "commercial-loan-closing", "commercial-loan-funding", "commercial-loan-servicing", "lending-practices", "nacha-transactions", "banking-operations", "small-business-loans", "sba-1502-submission", "cash-management" ], "domainSpecificKnowledge" : [ "Commercial loan closing", "Commercial loan funding", "Commercial loan servicing", "Lending practices", "NACHA transactions", "Banking operations", "Small Business loans", "SBA 1502 submission", "Cash management" ], "toolProficiency" : [ "Core servicing system", "Core system" ], "documentationSkills" : "Loan documentation preparation", "problemSolvingSkills" : "Offer innovative solutions", "qualificationsBasic" : "High School Diploma Required, 5 to 8 years of similar or related experience, Five plus (5+) years financial services experience, Five plus (5+) years of business/commercial or mortgage loan documentation preparation experience, Ten plus (10+) years of business lending or mortgage loan servicing experience or equivalent combination of education and experience, Knowledge of business/commercial loan types, Knowledge of requirements and practices in commercial loan closing/funding, lending practices, and National Automated Clearing House Association (NACHA) transactions, Working knowledge of banking operations", "qualificationsPreferred" : "Associate's Degree, Bachelor's Degree Preferred, 10 to 15 years of similar or related experience, Accredited ACH Professional (AAP)", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! Who You Are \uD83E\uDDE9 You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. What You’ll Do \uD83D\uDE80 \uD83D\uDCCDThis position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 The Business/Commercial Lending Operations Specialist Team Lead supports leadership and staff in conducting a broad range of loan and member service functions and related projects and duties, ensuring timely and accurate servicing and compliance with federal and state regulations. The Team Lead oversees the partnership with all stakeholders, communicates with members and associates, and is a valued business partner to all Credit Union departments. Through collaboration on department operations and goals, the Business Lending Operations Specialist Team Lead is the ambassador and role model for compliance and quality standards, achieved through effective communication and monitoring. In addition to achieving individual goals and serving as a go-to resource for higher complexity situations, the Team Lead is responsible for coaching, educating, developing, and assisting other Business Lending Operations Specialists. The Team Lead role embodies the \"Play to Win\" spirit and works together with leadership to create an organization that is impactful and admired. Essential Functions Leads and develops peers by measuring progress and by providing coaching, counseling, and training. Assists the team with escalated questions and issues using critical thinking skills to offer innovative and effective solutions, consulting with the department supervisor when appropriate. Designated as the department mentor responsible for developing and implementing the 90-day training plan for new associates. Builds trust with new team members and offers one-on-one support throughout their introductory period. Strategizes with the department leader on managing work volume by analyzing reports and offering insights on capacity management. Develops and promotes process optimization and efficiencies with all stakeholders and partners. Proactively supports business members and resolves member business needs and inquiries. Prepares loan documentation and captures loan information, according to established procedures, for company-generated and participation bought/sold loans. Funds loans, prepares wires, and posts entries on loans. Performs quality control review on funded loans. Processes loan payments, advance requests, and payoffs. Executes lien perfection through recording/filing with appropriate state and county offices. Closes out paid-off files, including releases of collateral, discharges of deeds of trust, and related processes. Updates and maintains insurance and Uniform Commercial Code (UCC) filings in core servicing system. Posts, updates, maintains, tracks, and follows up on automated notifications in platform(s) supporting credit analysis, financial analysis, and risk management. Manages tax reporting with third-party provider. Sets up commercial share savings accounts and accounts for cash management clients. Supports cash management clients and administers related accounts. Processes business credit card applications through funding. Creates, refreshes, and improves processes and provides updates to procedures as needed. Quality review and fund all Small Business loans within Core system. Prepare and manage all aspects of SBA 1502 submission and maintenance, to include outgoing wire delivery. What You Bring \uD83C\uDFAF High School Diploma Required Associate's Degree Bachelor's Degree Preferred 5 to 8 years of similar or related experience. Five plus (5+) years financial services experience. 5 to 8 years of similar or related experience. Five plus (5+) years of business/commercial or mortgage loan documentation preparation experience. 10 to 15 years of similar or related experience. Ten plus (10+) years of business lending or mortgage loan servicing experience or equivalent combination of education and experience. Strong knowledge of business/commercial loan types. Knowledge of requirements and practices in commercial loan closing/funding, servicing, lending practices, and National Automated Clearing House Association (NACHA) transactions. Working knowledge of banking operations. Excellent customer service skills. Experience with document preparation systems preferred. Experience with core account processing platforms, financial analysis/risk management software, consumer lending software, consumer loan management software, and service management systems preferred. Accredited ACH Professional (AAP) Compensation we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible. Additional Notes: Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.", "summaryDescription" : "Business/Commercial Lending Operations Specialist Team Lead at OneAZ Credit Union. Skills: Business lending operations, Commercial loan servicing, Stakeholder communication, Compliance monitoring. Support leadership and staff. Ensure timely and accurate servicing", "postedDate" : "2026-06-14T02:07:09.337", "createdAt" : "2026-06-14T02:07:09.337", "lastUpdated" : "2026-06-15T13:00:50.729", "ingestTimestamp" : "2026-06-14T02:07:09.337", "mongoId" : "6a2c7a4274d8ee00a0944f99", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Loan closing", "Loan funding", "Wire preparation", "Payment processing", "Lien perfection", "UCC filings", "Tax reporting", "SBA 1502 submission", "Leadership", "Mentoring", "Critical thinking", "Business lending operations", "Commercial loan servicing", "Stakeholder communication", "Compliance monitoring", "Loan servicing", "Loan documentation", "Financial analysis", "Risk management", "Capacity management", "Process optimization", "Commercial loan closing", "Commercial loan funding", "Lending practices", "NACHA transactions", "Banking operations", "Small Business loans", "Cash management", "Accredited ACH Professional (AAP)", "Core servicing system", "Core system" ], "skillCount" : 31, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 559.5323, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d3dfe74d8ee00a0b3289f", "title" : "Customer Service Representative- Mortgage Collections & Servicing", "company" : "Sutherland", "industry" : "Banking", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Service Representative in the Financial Services industry in Tulsa, United States, adjusted for company size and full-time employment." }, "location" : "Tulsa, OK, United States", "locations" : [ "Tulsa", "OK", "United States" ], "timestamp" : "2026-06-15T12:45:59.782", "fingerprint" : "245da1a7544bd88a18090437875316e8357469d134c59396589049158cd0b05e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Sutherland/744000131990299-customer-service-representative-mortgage-collections-servicing", "externalId" : "744000131990299", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tulsa", "state" : "Oklahoma", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1563122,-95.9927516" } ], "locationText" : "Tulsa, Oklahoma, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Customer service", "Collections", "Loss mitigation" ], "hardSkillsList" : [ "Account credit review", "Payment processing" ], "hardSkills" : [ { "name" : "Account credit review", "level" : "intermediate" }, { "name" : "Payment processing", "level" : "intermediate" } ], "majorSkills" : "Mortgage servicing, Customer support", "majorSkillsList" : [ "Mortgage servicing", "Customer support" ], "coreResponsibilities" : "Update demographic changes, Answer collection calls, Make outbound calls to borrowers, Resolve delinquency, Handle statement inquiries, Process phone payments, Handle extension requests, Change due dates, Address bankruptcy/foreclosure, Review account credit history, Handle complaints, Negotiate account cure, Negotiate liquidation, Handle payoffs, Handle escrow requests, Handle document requests, Provide account status, Handle billing inquiries, Provide web support, Respond to customer inquiries, Listen to customer calls, Identify reason for call, Provide customer response, Utilize scripted materials, Provide solutions, Follow up with customers, Escalate matters, Follow procedures, Accept calls, Manage calls through completion", "teamCollaboration" : "Collaborative team environment", "domainKnowledge" : "Mortgage servicing", "domainList" : [ "mortgage-servicing" ], "domainSpecificKnowledge" : [ "Mortgage servicing" ], "toolProficiency" : [ "LiveVox software" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Potential work-at-home after 6 months", "qualificationsBasic" : "1+ years customer service experience, Experience working with people, Ability to navigate multiple applications, Time management skills", "qualificationsPreferred" : "Prior experience preferred, Excellent mortgage skills and knowledge", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "THIS ROLE IS ON-SITE IN OUR TULSA, OK OFFICE. Potential Work-at-Home opportunity after 6 Months Eligibility determined by performance and Management discretion. Sutherland Mortgage Services Inc. is a premier nationwide provider of end-to-end mortgage solutions including originations, underwriting, processing, closing, post-closing and loan servicing support for over 30 years. We offer an unmatched ability to deliver the highest value and greatest returns to our customers. We are a collaborative, considerate and friendly team that prioritizes having a diverse, inclusive, and respectful workplace. Sutherland is seeking Mortgage Servicing Customer Service Representatives who have experience providing borrowers with assistance. Prior experience preferred. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! * Demographic changes (e.g., address, name, email, authorized to speak with) * Answering collection calls originated by customer (\"Inbound\") and originating phone calls to borrowers’ residence and place of business on LiveVox software (\"Outbound\") for the purpose of using real time payment methods (i.e. Speedpay) and other loss mitigation alternatives to resolve delinquency and/or a loss mitigation status call. * Statement inquiries and requests * Phone payments and inquiries * Extensions * Due date changes * Bankruptcy/foreclosure * Account credit history review * Complaint handling * Collections * Account cure and liquidation negotiations (e.g., extension, payment options) * Payoffs, escrow, document requests, account status, billing inquiries, and web support. * Respond to customer inquiries regarding their mortgage loans via Servicer’s customer service telephone lines. * Service customers by answering and listening to their phone calls regarding their mortgage loan, identifying the reason for the phone call and provide the customer with an appropriate response. * Utilize Servicer-provided scripted materials to provide solutions to customers. * Follow-ups with customers with escalated issues or requesting a call back * Escalate matters to appropriate members of the team as needed. * Follow the procedures, related materials, and other instructions to accept calls from mortgage servicing customers and manage these calls through completion ## Qualifications Our most successful candidates will have: * At least 1+ years customer service experience. * Experience in working with people on different levels * Strong communication skills, verbal and written * Ability to navigate multiple applications simultaneously * Excellent mortgage skills and knowledge are an asset * Strong time management skills * Candidates should be open to flexible scheduling options, including occasional Saturday assignments, and the ability to adapt/change as needed. * Experience with Mortgage Servicing Platform (MSP) as an asset ## Additional Information Department Hours of Operation: Monday- Friday 7am - 8pm CST Saturday 7am-4pm CST Sunday- Closed EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.", "summaryDescription" : "Customer Service Representative- Mortgage Collections & Servicing at Sutherland. Skills: Mortgage servicing, Customer support. Update demographic changes. Answer collection calls", "postedDate" : "2026-06-12T21:20:41.000", "createdAt" : "2026-06-14T03:00:01.269", "lastUpdated" : "2026-06-15T12:45:59.782", "ingestTimestamp" : "2026-06-14T03:00:01.269", "mongoId" : "6a2d3dfe74d8ee00a0b3289f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Account credit review", "Payment processing", "Mortgage servicing", "Customer support", "Customer service", "Collections", "Loss mitigation", "LiveVox software" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 553.6477, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7fce74d8ee00a095664c", "title" : "Loan Servicing Specialist", "company" : "Climate First Bank", "industry" : "Banking", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Loan Servicing Specialist in the United States, adjusted for the banking industry and remote work." }, "location" : "United States - Remote", "locations" : [ "United States - Remote" ], "timestamp" : "2026-06-15T10:13:30.290", "fingerprint" : "8964180cb33433c2a186cd86ad9a14c8bfea2a3683914e75d4f7db48641bea99", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/climatefirstbank/jobs/4273939009", "externalId" : "4273939009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "minimumEducation" : "Associate's", "experienceMinYears" : 2, "coreResponsibilities" : "Service loans, Manage banking operations", "domainKnowledge" : "Climate finance; Solar lending", "domainList" : [ "climate-finance", "solar-lending" ], "domainSpecificKnowledge" : [ "Climate finance", "Solar lending" ], "specialRequirements" : "Eastern Standard Hours, Occasional U. S. travel, Tobacco-Free employer, Sustained standing and sitting, Frequent communication, Use of PC, Occasional lifting up to 20 lbs", "qualificationsBasic" : "2+ years loan servicing experience, 2+ years banking experience, Commercial loan experience", "qualificationsPreferred" : "Associate's degree preferred, Bachelor's degree preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are changing FINANCE to finance CHANGE! At Climate First Bank, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them. Under our Holding Company, Climate First Bancorp, we are also powered by OneEthos. OneEthos operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Join the Movement We’re seeking driven, mission-aligned individuals ready to make an impact. If you’re passionate about sustainability, thrive in a fast-paced, results driven environment, and want to be part of something bigger, you will feel right at home. Our team is one of goal-setters, go-getters, problem solvers, thought leaders, and changemakers. We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we thrive where perseverance and passion turn ambitious goals into reality. Thrive at Climate First Bank At Climate First Bank, we’re investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. Compensation — In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors. Health Coverage — 100% employer-paid for employees; employer contribution for dependents by Us Medical, Dental Associate’s or Bachelor’s degree preferred. 2+ years of loan servicing or banking experience required. Commercial loan experience Eastern Standard Hours. Occasional U. S. travel for company events. Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance. Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. The Hiring Process: Applications must be submitted through the official application link. Resumes sent via other channels may be delayed or bypassed. Processing times may vary. Candidates selected to move forward will be contacted by the hiring team. Our process follows the Topgrading Methodology — we hire A-Players through a structured, transparent process that includes: Cognitive and personality assessments An application form spanning your full education and work history 3 conversation stages with key team members- get to know us! Credit and background checks conducted before the final interview Final Step: Connect us with former mentors and managers of our choice for reference chats. We do not offer visa sponsorship and will not pursue candidates without valid work authorization. Equal Opportunity Statement: At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans E-Verify Statement: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9", "summaryDescription" : "Loan Servicing Specialist at Climate First Bank. Service loans. Manage banking operations", "postedDate" : "2026-06-14T08:17:42.306", "createdAt" : "2026-06-14T08:17:42.306", "lastUpdated" : "2026-06-15T10:13:30.290", "ingestTimestamp" : "2026-06-14T08:17:42.306", "mongoId" : "6a2c7fce74d8ee00a095664c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Climate finance", "Solar lending" ], "skillCount" : 2, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 549.06586, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308191f292fd229c06aaed", "title" : "Service Operations Intern", "company" : "A Team With A Mission To Improve", "industry" : "Healthcare", "salary" : { "min" : 465.0, "max" : 465.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Istanbul", "locations" : [ "Istanbul", "Türkiye" ], "timestamp" : "2026-06-16T12:09:40.595", "fingerprint" : "b13c82c1cc0e719ee084ab2200c49db7d547924d4aadee52e30b90bb5ce0d1ef", "source" : "workday", "language" : "en", "applyUrl" : "https://elekta.wd3.myworkdayjobs.com/Elekta_Careers/job/Istanbul/Service-Operations-Intern_R2026-0924", "externalId" : "R2026-0924", "industryFunction" : { }, "locationPoint" : "41.01384,28.94966", "structuredLocations" : [ { "city" : "Istanbul", "country" : "Turkey", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "41.0063810,28.9758715" } ], "locationText" : "Istanbul, Turkey", "employmentType" : "FULL_TIME", "technicalSkills" : "MS Office", "professionalSkills" : [ "Planning", "Organization", "Follow-up", "Communication", "Coordination" ], "coreResponsibilities" : "Support coordination of daily operational activities, Manage calibration equipment and tool tracking processes, Coordinate with logistics team for spare parts delivery, Follow up occupational health and safety documentation, Support operational reporting and documentation activities, Take part in planning and organizational processes", "domainKnowledge" : "Biomedical engineering; Electrical engineering", "domainList" : [ "biomedical-engineering", "electrical-engineering" ], "domainSpecificKnowledge" : [ "Biomedical engineering", "Electrical engineering" ], "documentationSkills" : "Documentation; Reporting", "qualificationsBasic" : "Biomedical or Electrical engineer degree, Good command of English, Proficient in MS Office applications, Planning, organizational, and follow-up skills, Communication and coordination abilities, Detail-oriented, responsible, and disciplined working approach, Available for a long-term internship", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "# **Are you a current Elekta employee?** Please click here to apply through our internal career site [**_Find Jobs - Elekta_**](https://wd3.myworkday.com/elekta/d/task/2998$46522.htmld). # **Want to join a team with a mission to improve and save lives? ** We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details! **Responsibilities** * Support the coordination of daily operational activities of field service engineers * Regularly manage calibration equipment and tool tracking processes * Coordinate with the logistics team to ensure timely delivery of spare parts to field engineers * Follow up occupational health and safety documentation processes * Support operational reporting and documentation activities * Take part in planning and organizational processes within the Service Operations Center **Qualifications** * Biomedical or Electrical engineer degree * Good command of English * Proficient in MS Office applications * Strong planning, organizational, and follow-up skills * Strong communication and coordination abilities * Detail-oriented, responsible, and disciplined working approach * Available for a long-term internship", "summaryDescription" : "Service Operations Intern at A Team With A Mission To Improve. Support coordination of daily operational activities. Manage calibration equipment and tool tracking processes", "postedDate" : "2026-06-16T04:01:59.721", "createdAt" : "2026-06-16T04:01:59.705", "lastUpdated" : "2026-06-16T12:09:40.595", "ingestTimestamp" : "2026-06-16T04:01:59.705", "mongoId" : "6a308191f292fd229c06aaed", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://elekta.wd3.myworkdayjobs.com/Elekta_Careers/job/Istanbul/Service-Operations-Intern_R2026-0924", "salaryAnnualMax" : 465, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Planning", "Organization", "Follow-up", "Communication", "Coordination", "Biomedical engineering", "Electrical engineering" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "junior", "dataQualityScore" : 0.8888889, "_score" : 539.7648, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8ba774d8ee00a0973607", "title" : "Operations Team Lead", "company" : "Generator Health", "industry" : "Operations & Scaling", "salary" : { "min" : 30.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T04:14:16.290", "fingerprint" : "25e829e4ef1da9a7c5cf465be3c33bc2f1ba6c32b51f28585cbbc6d05f7e0acb", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/generatorhealth/668f201e-9d2f-4aa8-a4ed-34bb5d42a9d0/application", "externalId" : "668f201e-9d2f-4aa8-a4ed-34bb5d42a9d0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About the role This is a remote, full-time hourly position, starting at $30+/hr. As an Operations Team Lead at Generator Health, you’ll lead a team of Operations Specialists who execute the workflows that get patients access to their medications. Reporting to the Operations Queue Lead, you’ll own your team’s productivity, quality, and SLA performance, and you’ll be accountable for building the systems and routines that keep those numbers strong as the team grows. This is a hands-on leadership role managing a team of 10 or more specialists. Your time will be split between people management and direct casework — particularly handling escalations — coaching specialists, and finding the leverage in process, training, or tooling that lets the team move faster without losing rigor. The measure of success is not just whether targets are hit, but whether your team ramps faster, performs more consistently, and stays longer because of how you lead. You’ll partner closely with leadership and cross-functional teams to translate strategy into the day-to-day practices that keep the team performing at a high level. If you love operating systems, building teams, and seeing your decisions show up in the numbers the next day, this is a role where that work matters — it directly affects whether patients get the therapies they need, on time. If you join, you will - Own your team’s core operational metrics — Productivity, quality, and SLA targets met or exceeded month over month, held consistently across the team — not carried by a few high performers. You use data to run your team: monitor performance daily, identify gaps and bottlenecks, diagnose root cause before jumping to fixes, and act on what the numbers tell you. - Develop a team that gets measurably better — Every team member knows what success looks like and where they stand against it. You give direct, specific feedback in the moment. You build ramp plans that close the gap between top and bottom performers. Underperformance is addressed early with a plan, not in a quarterly surprise. - Make the right call on escalations — Diagnose what went wrong, decide quickly whether to own it or escalate it, resolve the immediate issue, and translate the lesson into a process or training change so it doesn’t recur. You don’t over-escalate out of caution or under-escalate out of pride — you make sound, consistent calls in gray-zone situations under pressure. - Onboard and train new specialists — New specialists hit full productivity faster than today’s baseline, with less variance between top and bottom performers. When ramp breaks down, you diagnose it and fix it in training, SOPs, or tooling — not by telling people to try harder. - Build infrastructure ahead of headcount — SOPs, quality audits, analytics, time studies, and reporting are in place before the next wave hits. The team absorbs higher case volume without proportional headcount growth, and quality and SLA hold as throughput rises. You actively look for leverage through tooling, automation, and AI to reduce manual burden. - Give leadership accurate, timely visibility — Surface what’s working, what’s breaking, and where the risks are — before anyone has to ask. Surprises are rare. Bad news arrives early enough to act on. We’ll be most excited if you - Have 2–5 years of experience leading or operating in a process-driven, SLA-driven environment — owning workflow execution, quality, productivity, or throughput — with at least 1–2 years directly managing a team of 5 or more where you owned team-level metrics. A background in healthcare operations (prior authorization, patient access, pharmacy, RCM, or similar) is a significant advantage. - Can point to specific metrics you owned and improved — productivity, quality, SLA, ramp time, or similar — and explain what you did to move them. - Have personally worked the queues or workflows you managed, and your credibility with the team came from knowing the work — not just overseeing it. - Know how to coach: you give direct, specific feedback, develop people deliberately, and have made your reports measurably better at their jobs. - Are comfortable with ambiguity — you can take a half-defined problem, structure it, and drive it to a clear outcome. - Are analytically and technically fluent — you’re comfortable with data, can master complex software tools quickly, and know how to use them to find leverage. - Have built or redesigned a process from scratch under time pressure — not just inherited one and maintained it. - Are someone that specialists trust, peers seek out, and leadership counts on for honest, early signal on how the team is actually doing. Why this role matters Every workflow your team executes is the difference between a patient starting their therapy on time and waiting another week. The Operations Team Lead is the person who makes sure that bar is met every day — by building a team that’s as rigorous, fast, and patient-focused as the mission demands. Schedule This is a full-time role, 40 hours per week, Monday through Friday. The role may occasionally require overtime or weekend availability depending on business need. We have some flexibility on timezone and will work with the right candidate to align on a schedule that fits our operational coverage needs. Our salary ranges are based on a number of factors, including qualifications, experience level, and geography. Generator Health is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.", "summaryDescription" : "Operations Team Lead at Generator Health", "createdAt" : "2026-06-14T21:40:54.245", "lastUpdated" : "2026-06-16T04:14:16.290", "ingestTimestamp" : "2026-06-14T21:40:54.245", "mongoId" : "6a2c8ba774d8ee00a0973607", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 62400, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 536.2497, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca55f74d8ee00a09b6086", "title" : "Field Service Team Leader", "company" : "1-800-GOT-JUNK?", "industry" : "Logistics", "salary" : { "min" : 22.0, "max" : 30.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Durham, Connecticut, United States", "locations" : [ "Durham", "Connecticut", "United States" ], "certifications" : [ "DOT Medical Card" ], "timestamp" : "2026-06-16T05:57:56.524", "fingerprint" : "f45b6d98f6b080e07f52617a70e2e8e1643f39e0e285851b3a95a30402d00019", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/1800gotjunk/jobs/4283866009", "externalId" : "4283866009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Durham", "state" : "Connecticut", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.4817647,-72.6812059" } ], "locationText" : "Durham, Connecticut, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Microsoft Office", "professionalSkills" : [ "Team building", "Problem solving" ], "hardSkillsList" : [ "Quality field service" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Quality field service", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Operations Management, Team leadership", "majorSkillsList" : [ "Operations Management", "Team leadership" ], "coreResponsibilities" : "Manage daily operations, Ensure efficient junk removal, Ensure safe junk removal, Lead team of drivers, Lead crew members, Train drivers, Train crew members, Motivate drivers, Motivate crew members, Monitor operational performance, Improve operational performance, Monitor customer satisfaction, Improve customer satisfaction, Manage inventory, Manage equipment, Ensure equipment maintenance, Ensure equipment compliance, Foster positive team culture, Foster inclusive team culture, Facilitate quality field service, Manage truck maintenance, Handle damages, Handle complaints, Customer outreach", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Junk removal", "domainList" : [ "junk-removal" ], "domainSpecificKnowledge" : [ "Junk removal" ], "toolProficiency" : [ "Operational software" ], "communicationSkills" : "Communication abilities", "continuousLearning" : "Professional growth; Development opportunities", "innovationCreativity" : "Lead with creativity", "problemSolvingSkills" : "Problem solving abilities", "specialRequirements" : "Mandatory weekend shift, Work in trucks", "qualificationsBasic" : "Valid driver’s license, At least 21 years of age, Available to work mornings, nights and weekends, DOT Medical Certification", "qualificationsPreferred" : "Operations Management experience, Related field experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people. About Us: At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly uniformed team. We're hiring ambitious, outgoing and active individuals who are committed to providing exceptional customer experiences. Pay Range: $22.00/hr - $30.00/hr+ (Total Compensation) $18 Base hourly rate Profit share & performance incentives Overtime Schedule: Full-time 1 mandatory weekend shift 3–4 weekday shifts Shifts run 8–10 hours and may fall anywhere between 7:00 AM – 10:00 PM, depending on business needs Must maintain availability for 4 weekdays + 1 weekend day every week Key Responsibilities: Manage daily operations, ensuring efficient and safe junk removal services. Lead, train, and motivate a team of drivers and crew members on client sites. Monitor and improve operational performance and customer satisfaction metrics. Manage inventory and equipment, ensuring maintenance and compliance. Foster a positive and inclusive team culture. Facilitation of quality field service Truck maintenance Damages and Complaints/Customer outreach Qualifications: Proven experience in Operations Management, or related field preferred. Strong leadership and team-building skills. Excellent communication and problem-solving abilities. Proficient in Microsoft Office and operational software. Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed. Valid driver’s license. Must be at least 21 years of age. Available to work mornings, nights and weekends. Company-Wide Standards (Required for All Roles): DOT Medical Certification A valid DOT Medical Card is required for driving commercial vehicles. Southwind covers the full cost of obtaining your DOT Medical Certification. Why Choose Southwind: At Southwind, we empower our team to lead with creativity and impact. Joining Southwind means being part of a company that values integrity, collaboration, and continuous improvement. Competitive compensation and performance-based bonuses Recognized for \"Best Places to Work\" and \"Fast 50 Company\". Comprehensive benefits package, including health insurance and retirement plans. Opportunities for professional growth and development. This job description outlines the key responsibilities, qualifications, and skills required for the Operations Manager position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements. Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer. Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!", "summaryDescription" : "Field Service Team Leader at 1-800-GOT-JUNK?. Skills: Operations Management, Team leadership. Manage daily operations. Ensure efficient junk removal", "postedDate" : "2026-06-14T20:12:10.815", "createdAt" : "2026-06-14T20:12:10.815", "lastUpdated" : "2026-06-16T05:57:56.524", "ingestTimestamp" : "2026-06-14T20:12:10.815", "mongoId" : "6a2ca55f74d8ee00a09b6086", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45760, "salaryAnnualMax" : 62400, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Quality field service", "Leadership", "Operations Management", "Team leadership", "Team building", "Problem solving", "Junk removal", "DOT Medical Card", "Operational software" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 535.1335, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "68e6b1da70f0b99d58d66c26", "title" : "Operations Team Lead", "company" : "Afaq", "industry" : "Fulfillment Operations Management, Fulfillment Center, fulfillment ops", "salary" : { "min" : 150000.0, "max" : 225000.0, "currency" : "SAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Operations Team Lead in Jeddah, Saudi Arabia, adjusted for the logistics industry and full-time employment." }, "location" : "Jeddah, SAU", "locations" : [ "Jeddah, SAU" ], "timestamp" : "2026-06-15T08:01:08.972", "fingerprint" : "a8ba43fdecf7de49fcdc6c1f43b242b50f7b6b292b5ee5120e83c9912297d4e5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3102856/apply", "externalId" : "ba3f429e-ecd0-4901-9b47-cd2fb75612a9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jeddah", "country" : "Saudi Arabia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "21.5504432,39.1742363" } ], "locationText" : "Jeddah, Saudi Arabia", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "SQL", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Change management", "Data analysis" ], "hardSkillsList" : [ "Performance metrics", "Data backed decisions", "Statistical analysis" ], "hardSkills" : [ { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Data backed decisions", "level" : "intermediate" }, { "name" : "Statistical analysis", "level" : "intermediate" } ], "majorSkills" : "Process improvement, Team management, Operational metrics", "majorSkillsList" : [ "Process improvement", "Team management", "Operational metrics" ], "coreResponsibilities" : "Manage a shift, Identify opportunities to improve team performance, Own associated change management, Develop performance metrics, Refer to performance metrics, Drive team performance, Drive business results, Identify business impact of trends, Make data backed decisions, Communicate with external customers, Communicate with internal customers, Escalate problems or variances, Follow through on resolutions, Pull data from databases, Perform ad hoc reporting, Perform ad hoc analysis, Define transportation processes, Build transportation processes, Execute transportation processes, Hire workforce for SC teams, Train workforce for SC teams, Build workforce for SC teams, Coordinate with Finance, Coordinate with CS, Coordinate with FC, Coordinate with Projects team, Improve SC process, Attain sustained performance standard, Initiate improvements to enhance quality, Reduce waste, Eliminate unnecessary work, Analyze data reports, Identify performance bottlenecks, Improve performance, Implement process control, Implement process improvement, Manage day-to-day floor operations, Ensure standard operating procedures are followed, Monitor key metrics, Carry regular audits, Follow mechanisms, Motivate the team, Bring maximum efficiency, Bring maximum output", "teamCollaboration" : "External customers (Carriers, Vendors/Suppliers); Internal customers (Finance, Ops Excellence, Fulfillment Centers); Finance, CS, FC and Projects team", "projectManagementSkills" : [ "Change management", "Continuous improvement" ], "domainKnowledge" : "Logistics space; Transportation processes; Sort Center network; SC operations", "domainList" : [ "logistics-space", "transportation-processes", "sort-center-network", "sc-operations" ], "domainSpecificKnowledge" : [ "Logistics space", "Transportation processes", "Sort Center network", "SC operations" ], "toolProficiency" : [ "Excel", "Access" ], "communicationSkills" : "Written communication; Oral communication", "innovationCreativity" : "Process improvements; Automation", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Data analysis", "outcomesObjectives" : "Improve team performance; Drive business results; Enhance quality standards; Reduce waste; Eliminate unnecessary work; Improve performance; Attain sustained performance standard; Bring maximum efficiency; Bring maximum output", "qualificationsBasic" : "Work flexible schedule/shift/work area, Work weekends, nights, and/or holidays", "qualificationsPreferred" : "Experience establishing metrics, Experience in 24x7 operational services, Experience creating process improvements, Experience collaborating with other departments, Experience using statistical analysis", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Key job responsibilities · Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. · Developing and/or referring to performance metrics to drive team performance and business results. · Identifying the business impact of trends and making data backed decisions. · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. · Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network. · Responsible for Hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team , to meet the operational requirements, and continuously meeting the high bar on quality and productivity. · Coordinate with Finance, CS, FC and Projects team to matters related to SC operations. · Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. · Analysis of the data reports to identify performance bottlenecks and improve the performance. Implement the formal process control and process improvement mechanisms such as Kaizen(six sigma) A day in the life A day in the life Managing the Day-to-day floor operations in the shift. Additionally ensure all standard operating procedures are followed. Monitor on all the key metrics. Carry regular audits, follow mechanisms and ensure to motivate the team to bring maximum efficiency & output on floor. Basic Qualifications: - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications: - Experience establishing metrics for measurement of engineering and operational excellence - Experience in a 24x7 operational services or support environment - Experience in creating process improvements with automation and analysis, or experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results - Experience collaborating with other departments such as customer service, merchant investigations, or payments teams as required to resolve seller's issues and questions - Experience in using statistical analysis to identify issues or opportunities for improvement Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Operations Team Lead at Afaq. Skills: Process improvement, Team management, Operational metrics. Manage a shift. Identify opportunities to improve team performance", "postedDate" : "2026-06-14T02:26:29.180", "createdAt" : "2026-06-14T02:26:29.180", "lastUpdated" : "2026-06-15T08:01:08.972", "ingestTimestamp" : "2026-06-14T02:26:29.180", "mongoId" : "68e6b1da70f0b99d58d66c26", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3102856/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Performance metrics", "Data backed decisions", "Statistical analysis", "Process improvement", "Team management", "Operational metrics", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Change management", "Data analysis", "Continuous improvement", "Logistics space", "Transportation processes", "Sort Center network", "SC operations", "Excel", "Access" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 528.41754, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0aff431663d49372ebd941", "title" : "Operational Team Leader", "company" : "ShopriteX", "industry" : "Retail", "salary" : { "min" : 300000.0, "max" : 450000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Operational Team Leader in the retail industry in Centurion, South Africa, adjusted for company size and seniority." }, "location" : "Centurion, ZA", "locations" : [ "Centurion", "ZA" ], "timestamp" : "2026-06-16T02:10:45.903", "fingerprint" : "6529ea791c5d386a6f444add7b7f37a84b27474c7106eed7add8525ca76ac774", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://shopritex.breezy.hr/p/b862aa5332b8-operational-team-leader-centurion", "externalId" : "b862aa5332b8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Centurion", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-25.8363890,28.1802780" } ], "locationText" : "Centurion, Gauteng, South Africa", "employmentType" : "FULL_TIME", "majorSkills" : "Process management, Cross-functional coordination, Vendor management, Operational metrics, Resource planning, Continuous improvement", "majorSkillsList" : [ "Process management", "Cross-functional coordination", "Vendor management", "Operational metrics", "Resource planning", "Continuous improvement" ], "coreResponsibilities" : "Oversee performance of contracted drivers, Oversee compliance of contracted drivers, Ensure quality of functional operations, Ensure adherence to client service level agreements, Ensure adherence to standard operating procedures, Ensure compliance with legal requirements, Ensure compliance with regulatory requirements", "qualificationsBasic" : "Oversee performance and compliance of contracted drivers, Ensure quality of outputs, Adhere to client service level agreements, Follow standard operating procedures, Comply with legal/regulatory requirements", "workSiteFlexibility" : "Onsite", "rawDescription" : "To oversee the performance & compliance of contracted drivers in the assigned stores / clusters to ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/ regulatory requirements. Furthermore, ensuring comp", "summaryDescription" : "Operational Team Leader at ShopriteX. Skills: Process management, Cross-functional coordination, Vendor management, Operational metrics, Resource planning, Continuous improvement. Oversee performance of contracted drivers. Oversee compliance of contracted drivers", "createdAt" : "2026-06-14T20:31:22.337", "lastUpdated" : "2026-06-16T02:10:45.903", "ingestTimestamp" : "2026-06-14T20:31:22.337", "mongoId" : "6a0aff431663d49372ebd941", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Operational metrics", "Resource planning", "Continuous improvement" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 528.0839, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 }, { "id" : "69fda4e44c40e2acd1b998a9", "title" : "Manager I, Operations, Amazon Now Launch team", "company" : "ASSPL", "industry" : "Fulfillment Operations Management, Fulfillment Center, fulfillment ops", "salary" : { "min" : 2200000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-commerce Manager I in Bengaluru, India, adjusted for seniority and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T03:34:45.521", "fingerprint" : "cd6d6afd9943e1412993e3df361a6d367d6a23da06d72582aae148c5b3efc4bd", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10413258/apply", "externalId" : "10f8c8b9-7051-44e7-9841-b3c2aa203906", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceLevel" : "Manager", "professionalSkills" : [ "Process improvement", "Data analysis", "Operational metrics" ], "hardSkillsList" : [ "Data summarization", "Process analysis" ], "softSkillsList" : [ "Ownership", "Leadership" ], "hardSkills" : [ { "name" : "Data summarization", "level" : "intermediate" }, { "name" : "Process analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Leadership" } ], "majorSkills" : "Operations management, Process improvement, Cross-functional teams", "majorSkillsList" : [ "Operations management", "Process improvement", "Cross-functional teams" ], "coreResponsibilities" : "Improve existing systems, Improve existing processes, Reduce defects, Analyze data, Interact with cross functional teams, Recommend improvements, Pilot improvements, Lead teams, Observe processes, Do audits, Coach associates, Identify trends, Drive kaizen activities, Participate in leadership review meetings, Ensure implementation of quality best practices, Support hourly workforce, Mentor hourly workforce, Motivate hourly workforce, Manage safety, Manage quality, Manage productivity, Manage customer delivery, Collaborate with support teams, Develop plans, Reduce concessions defects, Improve customer experience, Adapt on floor operations knowledge, Run shifts independently, Execute shifts independently, Track partner performance, Improve partner performance, Analyze transportation issues, Perform market analysis, Perform competitive analysis, Develop operating plans, Monitor operating plans, Pilot operating plans, Identify financial leakage, Prevent financial leakage, Enhance customer returns experience, Drive process improvements, Enhance operational efficiencies, Improve quality metrics, Analyze third party order fulfillment, Create mechanisms for fulfillment, Improve fulfillment center processes, Improve fulfillment center metrics, Process data, Supervise quality, Define transportation process, Provide inputs to routing team, Optimize delivery process, Ensure delivery team bandwidth, Manage peak time delivery, Conduct performance appraisals, Mentor supervisors, Improve delivery process, Attain sustained delivery performance, Analyze data reports, Identify performance bottlenecks, Implement process control mechanisms, Implement process improvement mechanisms", "teamCollaboration" : "Cross functional teams; Large work groups; Support teams", "projectManagementSkills" : [ "Kaizen", "Lean methodologies" ], "domainKnowledge" : "Amazon operations", "domainList" : [ "amazon-operations" ], "domainSpecificKnowledge" : [ "Amazon operations" ], "communicationSkills" : "Summarize data", "continuousLearning" : "Long-term career development; Multiple assignments", "innovationCreativity" : "Innovative professionals", "problemSolvingSkills" : "Analytical skills", "specialRequirements" : "Work 24/7/365, Work roster, Night shifts, Weekly offs, Physical on-floor role, Relocate as needed, Walking frequency, Continual standing, Work in noisy environment, Work in unlit environment, Work in non-airconditioned environment, Access all areas, Ascend/descend ladders, Ascend/descend stairs, Ascend/descend gangways, Push/pull wheeled dollies, 100 pounds product", "qualificationsBasic" : "1+ years employee management, 1+ years performance management, Bachelor's degree or equivalent, 2+ years Amazon experience, Flexible schedule/shift/work area, Work weekends, nights, holidays", "qualificationsPreferred" : "1+ years performance metrics, 1+ years process improvement, 1+ years lean techniques", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As an Operations I Manager, you will work with India leadership team to improve existing systems or processes, and reduce defects to serve Amazon’s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth’s Most Customer Centric Company. Within Operations I Manager job family, you’ll be offered one of the key roles in operations: area manager, operations manager or station manager depending on business needs. Basic, preferred & demonstrated abilities remain same for all these job roles. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India operations team. Are you ready to drive high-visibility, strategic, revenue generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you willing to “roll up your sleeves” and get into the details that make Operations world class? Key job responsibilities DEMONSTRATED ABILITIES • Sense of ownership • Excellent analytical skills • Ability to summarize and communicate important data • Desire to learn complex processes and systems • Commitment to long-term career development through multiple assignments in India Operations • Ability to collaborate with large work groups and demonstrate ability to lead the team • Ability to lead a team of associates with support from seasoned managers • To serve our customers, our operations function 24X7, 365 days. Your role will warrant working in a roster that may include night shifts and/or your weekly offs. • This will be a “physical/ on-floor” role where you will be expected to lead teams from Day1. • Willing to relocate, as per business need Details of various roles within the Operations Manager I job family (As an Intern/FTE you will be placed at either of the below mentioned job titles) AREA MANAGER Working in fulfilment center or our office premises where you will spend time on floor observing processes, doing audits, coaching associates, which requires - • Walking in the fulfillment center and around area with great frequency • Continual standing and/or walking • Ability to work in construction /distribution environment that may be noisy, unlit, not airconditioned • Able to access all areas of building (ascending and descending ladders, stairs, gangways) safely and without limitation • Require extensive data analysis to identify trends and drive kaizen activities • Strong interpersonal skills to ensure operational success, as well as drive multiple initiatives, with a diverse set of stakeholders • Participate in leadership review meetings like Daily deep dive, site business review and participate to take decisions on site improvement parameters • Ensure implementation of quality best practices like 5S • Support, mentor, and motivate your hourly workforce • Manage safety, quality, productivity, and customer delivery promises • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives OPERATIONS MANAGER • Customer/seller service Contact Reduction • Concessions – defect analysis, reduction and improving customer experience • Shadowing seasoned manager on floor and adapting the knowledge of on floor operations to run and execute shifts independently. • Methods to track and improve performance of partners (carriers and 3P partners) • Transportation/supply chain issues pertaining to new geographies where Amazon has a potential marketplace • Perform market and competitive analysis as required for different parameters in transportation. Develop operating plans to improve performance and monitoring and pilot them. • Identify and prevent financial leakage when working with partners. • Enhancing customer returns experience • Drive process improvements to enhance the operational efficiencies or improve quality metrics in fulfillment centers/transportation/customer service/ seller service • Analyze and create mechanisms to improve third party seller order fulfillment • Improving fulfilment center processes and metrics by working with team members in retail, fulfilled by Amazon, customer service, transportation, etc. • Data processing, supervising quality and continuous improvement STATION MANAGER • Defining the transportation process from FC to delivery stations • Provide practical inputs to Centralize routing team to optimize delivery process from delivery station to customer address. • Ensure enough bandwidth in citywide delivery team to ensure peak time delivery management • Conduct the performance appraisals of the station supervisors and mentor them for handling efficient operations • Continuously improve the delivery process and attain a sustained level of delivery performance improvement • Analysis of the data reports to identify performance bottlenecks and improve the performance • Implement the formal process control and process improvement mechanisms such as Kaizen Basic Qualifications: - 1+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts Preferred Qualifications: - 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Manager I, Operations, Amazon Now Launch team at ASSPL. Skills: Operations management, Process improvement, Cross-functional teams. Improve existing systems. Improve existing processes", "postedDate" : "2026-06-13T17:19:17.790", "createdAt" : "2026-06-13T17:19:17.790", "lastUpdated" : "2026-06-15T03:34:45.521", "ingestTimestamp" : "2026-06-13T17:19:17.790", "mongoId" : "69fda4e44c40e2acd1b998a9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10413258/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data summarization", "Process analysis", "Ownership", "Leadership", "Operations management", "Process improvement", "Cross-functional teams", "Data analysis", "Operational metrics", "Kaizen", "Lean methodologies", "Amazon operations" ], "skillCount" : 12, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 524.5955, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a3051adf292fd229cf0450a", "title" : "Team Lead Customer Operations", "company" : "bswift India", "industry" : "SaaS", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Customer Operations Team Lead in India, adjusted for the technology industry and typical company size." }, "location" : "India- Office", "locations" : [ "India- Office" ], "timestamp" : "2026-06-16T08:08:27.792", "fingerprint" : "e61e91b1a1a410eec68b7c6b25e9364a0404fd4e999dcec0a5ef450eec48ccb5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bswiftindia/jobs/4688255006", "externalId" : "4688255006", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Process improvement", "Resource planning" ], "hardSkillsList" : [ "Microsoft Excel formulas" ], "hardSkills" : [ { "name" : "Microsoft Excel formulas", "level" : "intermediate" } ], "majorSkills" : "Team leadership, Process management, Performance management", "majorSkillsList" : [ "Team leadership", "Process management", "Performance management" ], "coreResponsibilities" : "Lead workflows for team, Train workflows for team, Manage workflows for team, Prioritize tasks, Ensure timely completion of deliverables, Ensure accurate completion of deliverables, Conduct quality audits, Ensure adherence to performance standards, Provide coaching to team members, Provide mentorship to team members, Provide performance feedback to team members, Monitor KPIs, Manage KPIs, Collaborate with global stakeholders, Resolve escalations, Maintain understanding of internal systems, Support team queries, Support team requests, Identify opportunities for improvement, Drive continuous process improvements, Mentor peers, Coach peers, Contribute to team development, Communicate effectively, Participate in special projects, Lead special projects, Perform quality assurance testing, Ensure issue resolution, Support inclusive workplace culture, Promote inclusive workplace culture", "teamCollaboration" : "Global internal stakeholders", "domainKnowledge" : "Benefits administration", "domainList" : [ "benefits-administration" ], "domainSpecificKnowledge" : [ "Benefits administration" ], "toolProficiency" : [ "Microsoft Excel", "Microsoft Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Professional development; Career growth; Training; Access to resources", "problemSolvingSkills" : "Problem-solving; Guiding through complex scenarios", "specialRequirements" : "Occasional collaboration outside standard hours", "outcomesObjectives" : "Ensure timely and accurate completion of deliverables; Ensure adherence to performance standards", "qualificationsBasic" : "5+ years overall work experience, 1+ year team leadership experience, Proficiency in Microsoft Excel, Working knowledge of Microsoft Office Suite, Ability to learn new processes, Ability to train others, Problem-solving skills, Verbal communication skills, Written communication skills, Ability to adapt to changing priorities, Bachelor's degree", "qualificationsPreferred" : "Experience in BPO, Experience in operations environment, Advanced Excel skills, Macros, Data visualization, Advanced functions", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! About the Role We’re looking for motivated, goal-driven professionals who are passionate about delivering excellence and creating meaningful solutions. At bswift, you’ll be part of a collaborative, flexible, and innovative environment that supports both professional and personal growth. If you resonate with our core values—pursue excellence, embrace accountability, deliver superior service, and foster a great workplace—we would love to hear from you. This is an in-office role based in Bangalore. The team operates from 10:30 AM to 7:30 PM IST (Monday–Friday). Occasional collaboration with U.S.-based colleagues outside standard hours may be required. Key Responsibilities Lead, train, and manage workflows for a team of 10–15 analysts in a high-volume, fast-paced environment Prioritize tasks and ensure timely and accurate completion of deliverables Conduct quality audits and ensure adherence to performance standards Provide coaching, mentorship, and performance feedback to team members Monitor and manage KPIs related to productivity, quality, and turnaround time Collaborate with global internal stakeholders to resolve escalations efficiently Maintain a strong understanding of internal systems to support team queries and requests Identify opportunities and drive continuous process improvements Act as a mentor and coach to peers, contributing to team development Communicate effectively with a positive, professional, and solution-oriented approach Participate in or lead special projects as assigned Perform quality assurance testing on client sites; track and ensure issue resolution Support and promote a diverse and inclusive workplace culture Required Qualifications 5+ years of overall work experience 1+ year of team leadership or people management experience Strong proficiency in Microsoft Excel (ability to read and create formulas) Working knowledge of Microsoft Office Suite Ability to quickly learn new processes and effectively train others Strong problem-solving skills with the ability to guide others through complex scenarios Excellent customer service orientation Strong verbal and written communication skills Ability to adapt to changing priorities in a dynamic environment Bachelor’s degree Preferred Qualifications Experience in a BPO or operations environment Advanced Excel skills (e.g., macros, data visualization, advanced functions) What We Offer A fun, flexible, and creative work environment Opportunities for professional and personal growth A culture that values collaboration, accountability, and innovation Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits: Medical, Accidental and Term Life Insurance coverage to support your wellness and that of your family. Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. Hybrid work-model: With flexible working hours Retirement Savings Plans: Options like Provident Fund and Gratuity to help you plan for a secure financial future with employer contribution Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!", "summaryDescription" : "Team Lead Customer Operations at bswift India. Skills: Team leadership, Process management, Performance management. Lead workflows for team. Train workflows for team", "postedDate" : "2026-06-15T23:19:56.852", "createdAt" : "2026-06-15T23:19:56.852", "lastUpdated" : "2026-06-16T08:08:27.792", "ingestTimestamp" : "2026-06-15T23:19:56.852", "mongoId" : "6a3051adf292fd229cf0450a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Microsoft Excel formulas", "Team leadership", "Process management", "Performance management", "Process improvement", "Resource planning", "Benefits administration", "Microsoft Excel", "Microsoft Office Suite" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 519.60406, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a16840758b93c861eae6e11", "title" : "Operational Team Leader", "company" : "ShopriteX", "industry" : "Retail", "salary" : { "min" : 275000.0, "max" : 450000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Operational Team Leader in the Retail industry in Limpopo, South Africa, adjusted for seniority and company size." }, "location" : "Limpopo, ZA", "locations" : [ "Limpopo", "ZA" ], "timestamp" : "2026-06-15T10:30:46.488", "fingerprint" : "149ef08f4e724c8655bd0c419a3ab582ea5b4c336dd2273a3b0e6925cd2634ec", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://shopritex.breezy.hr/p/bec5484d04b0-operational-team-leader-limpopo", "externalId" : "bec5484d04b0", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Limpopo", "country" : "South Africa", "continent" : "af", "workMode" : "onsite" } ], "locationText" : "Limpopo, South Africa", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Operational metrics" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Operational metrics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Process management, Operational metrics", "majorSkillsList" : [ "Process management", "Operational metrics" ], "coreResponsibilities" : "Lead team of controllers, Provide end to end support, Monitor performance indicators, Monitor exception dashboards, Resolve problems timeously, Ensure Pingo meets SLA", "innovationCreativity" : "Continuous improvement", "problemSolvingSkills" : "Problem resolution", "workSiteFlexibility" : "Onsite", "rawDescription" : "The purpose of the role is to lead a team of controllers that provides end to end support to the Pingo driver network. Proactively monitor performance indicators and exception dashboards, resolving problems timeously to ensure that Pingo meets its service level agreement to our customers. Monitor o", "summaryDescription" : "Operational Team Leader at ShopriteX. Skills: Process management, Operational metrics. Lead team of controllers. Provide end to end support", "createdAt" : "2026-06-14T06:42:53.732", "lastUpdated" : "2026-06-15T10:30:46.488", "ingestTimestamp" : "2026-06-14T06:42:53.732", "mongoId" : "6a16840758b93c861eae6e11", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Operational metrics", "Leadership", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 518.23676, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c6a8774d8ee00a090c678", "title" : "Head of Strategic Operations (Chief of Staff)", "company" : "Nebius", "industry" : "Technology", "salary" : { "min" : 165600.0, "max" : 206900.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-15T06:21:16.237", "fingerprint" : "604b31c2c0f3e41e004c1c02e13e4cc99e6b7060a9f973854a792411af5f86fd", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.nebius.com/?gh_jid=4873980101", "externalId" : "4873980101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Program management", "Operations management", "Consulting", "Chief of staff", "Product operations" ], "majorSkills" : "Strategic operations, Program management, Cross-functional coordination", "majorSkillsList" : [ "Strategic operations", "Program management", "Cross-functional coordination" ], "coreResponsibilities" : "Drive execution across initiatives, Partner with teams to align priorities, Keep cross-functional programs moving, Turn ambiguous goals into plans, Build operating mechanisms, Translate complexity into recommendations, Identify risks, Remove blockers, Create alignment across teams, Accelerate execution, Drive operational details, Run reviews, Document decisions, Ensure teams follow through, Deliver results", "teamCollaboration" : "Cross-functional programs; Product teams; Engineering teams; Sales teams; Marketing teams; Leadership teams", "projectManagementSkills" : [ "Execution plans", "Milestones", "Dependencies", "Decision points", "Operating mechanisms", "Dashboards", "QBRs", "Executive reviews", "Planning processes", "Decision frameworks" ], "domainKnowledge" : "AI infrastructure; Cloud platforms; Enterprise software", "domainList" : [ "ai-infrastructure", "cloud-platforms", "enterprise-software" ], "domainSpecificKnowledge" : [ "AI infrastructure", "Cloud platforms", "Enterprise software" ], "communicationSkills" : "Executive communication; Concise recommendations", "documentationSkills" : "Document decisions", "problemSolvingSkills" : "Create structure; Create priorities; Create execution plans; Identify risks; Remove blockers", "outcomesObjectives" : "Turn ideas into operating plans; Align stakeholders; Move projects from concept to execution; Shape the future of business; Help teams scale", "qualificationsBasic" : "5-10+ years of experience, Independently create structure, Drive complex cross-functional initiatives, Manage several workstreams simultaneously, Write clearly, Distill complex topics, Execution-oriented, Operate at every level, Thrive in fast-moving environments, Experience with technical products", "qualificationsPreferred" : "Experience in AI infrastructure, Experience with cloud platforms, Experience with enterprise software", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R& D. The role We are looking for a Strategic Program Manager / Chief of Staff to operate at the center of Token Factory’s highest-priority initiatives. This role sits at the intersection of Product, Sales, Marketing, Engineering, and leadership, helping turn ambitious ideas into operating plans, aligning stakeholders, and ensuring critical projects move from concept to execution. You will work directly with senior leaders on company-defining priorities, build the operating systems that help teams scale, and drive strategic initiatives that shape the future of the business. You’re welcome to work remotely from the United States. Your responsibilities will include: Drive execution across Token Factory’s highest-priority initiatives, including product launches, GTM programs, strategic partnerships, and organizational priorities Partner with Product, Engineering, Sales, Marketing, Developer Relations, and leadership teams to align priorities and keep cross-functional programs moving with speed Turn ambiguous goals into structured execution plans with milestones, owners, dependencies, and clear decision points Build lightweight operating mechanisms that help the organization scale, including dashboards, QBRs, executive reviews, planning processes, and decision frameworks Translate technical, business, and organizational complexity into concise recommendations and executive-ready communication Identify risks, remove blockers, and create alignment across teams to accelerate execution Drive the operational details that make high-impact initiatives successful — from running reviews and documenting decisions to ensuring teams follow through and deliver We expect you to have: Have 5–10+ years of experience in strategy, program management, operations, consulting, chief of staff, product operations, or related roles Can take loosely defined problems and independently create structure, priorities, and execution plans Have experience driving complex cross-functional initiatives across multiple teams and stakeholders Are highly organized and comfortable managing several workstreams simultaneously Write clearly and can distill complex technical or organizational topics into concise, decision-ready documents Are execution-oriented and willing to operate at every level, from strategic planning to tactical follow-through Thrive in fast-moving environments with ambiguity and changing priorities Have experience working with technical products, AI infrastructure, cloud platforms, or enterprise software Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $165,600—$206,900 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.", "summaryDescription" : "Head of Strategic Operations (Chief of Staff) at Nebius. Skills: Strategic operations, Program management, Cross-functional coordination. Drive execution across initiatives. Partner with teams to align priorities", "postedDate" : "2026-06-13T21:43:21.832", "createdAt" : "2026-06-13T21:43:21.832", "lastUpdated" : "2026-06-15T06:21:16.237", "ingestTimestamp" : "2026-06-13T21:43:21.832", "mongoId" : "6a2c6a8774d8ee00a090c678", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 165600, "salaryAnnualMax" : 206900, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Strategic operations", "Program management", "Cross-functional coordination", "Operations management", "Consulting", "Chief of staff", "Product operations", "Execution plans", "Milestones", "Dependencies", "Decision points", "Operating mechanisms", "Dashboards", "QBRs", "Executive reviews", "Planning processes", "Decision frameworks", "AI infrastructure", "Cloud platforms", "Enterprise software" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 511.6299, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305640f292fd229cf264fe", "title" : "Content Operations Team Leader", "company" : "Delivery Hero", "industry" : "Internet", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-Commerce in Neo Irakleio, Greece, adjusted for Lead seniority and full-time employment." }, "location" : "Neo Irakleio, GR", "locations" : [ "Neo Irakleio", "GR" ], "timestamp" : "2026-06-16T07:25:55.511", "fingerprint" : "4240581362cd10ffcd89d2e4faa68bbbfc63a7b8071be20829da0fc744bfa839", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DeliveryHero/744000132130709-content-operations-team-leader", "externalId" : "744000132130709", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Neo Irakleio", "state" : "Attica", "country" : "Greece", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.0522668,23.7671520" } ], "locationText" : "Neo Irakleio, Attica, Greece", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "People management", "Operational oversight", "Strategic thinking" ], "hardSkillsList" : [ "Performance feedback", "Task assignment", "Prioritization", "Resource allocation" ], "hardSkills" : [ { "name" : "Performance feedback", "level" : "intermediate" }, { "name" : "Task assignment", "level" : "intermediate" }, { "name" : "Prioritization", "level" : "intermediate" }, { "name" : "Resource allocation", "level" : "intermediate" } ], "majorSkills" : "Team Leadership, Operational Oversight, Issue Resolution", "majorSkillsList" : [ "Team Leadership", "Operational Oversight", "Issue Resolution" ], "coreResponsibilities" : "Lead team of editorial agents, Create vendor catalogues, Maintain vendor catalogues, Oversee store onboarding, Oversee store 'Go-Live', Set structure for daily activities, Set priorities for daily activities, Set direction for daily activities, Define clear workflows, Handle high volume editorial tasks, Deliver high standard of service, Manage daily task assignment, Manage daily task prioritization, Allocate resources to duties, Act as point of contact for escalated cases, Act as point of contact for complex catalog, Act as point of contact for vendor complaints, Use data to identify patterns, Use data to measure performance, Use data to propose improvements, Develop ideas to improve editorial processes, Develop initiatives to improve editorial processes, Elevate vendor satisfaction, Connect internal goals to vendor journey, Improve tools with Product team, Improve processes with Product team, Improve vendor experience with Product team, Improve tools with Sales team, Improve processes with Sales team, Improve vendor experience with Sales team, Improve tools with Marketing team, Improve processes with Marketing team, Improve vendor experience with Marketing team, Improve tools with other teams, Improve processes with other teams, Improve vendor experience with other teams", "teamCollaboration" : "Work with other team leads; Work with Product team; Work with Sales team; Work with Marketing team; Work with other teams", "domainKnowledge" : "Vendor catalogues; Editorial operations", "domainList" : [ "vendor-catalogues", "editorial-operations" ], "domainSpecificKnowledge" : [ "Vendor catalogues", "Editorial operations" ], "communicationSkills" : "Performance feedback", "continuousLearning" : "Online training platform", "problemSolvingSkills" : "Issue resolution; Complex catalog issues", "outcomesObjectives" : "Consistently meet KPIs for quality; Consistently meet KPIs for productivity", "qualificationsBasic" : "1-2+ years leading operational team, Demonstrated ability to coach, Demonstrated ability to motivate, Demonstrated ability to manage teams, Analytical skills, Experience with performance metrics, Experience with KPIs, Excellent problem-solving skills, Highly organized, Adaptable, Able to multitask, Collaborative mindset, Excellent communication skills (Greek & English)", "qualificationsPreferred" : "Experience leading content team, Experience leading sales operations, Experience leading customer operations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. As our Content Team Lead, you will be responsible for leading the team that creates and maintains vendor catalogues on our platform, including their content, menus, and photos. You will work closely with other team leads to cultivate a high-quality standard of service for our vendor partners in Greece and Cyprus, while also overseeing the end-to-end onboarding and 'Go-Live' phase for all new stores. This is a key leadership role where you’ll combine strategic thinking, people management, and operational oversight to drive efficiency and quality across the editorial operation. What you'll do: * Team Leadership & Coaching Lead a team of 15+ editorial agents and senior agents. Create an environment of trust, development, and empowerment. Provide ongoing performance feedback and ensure your team consistently meets KPIs related to quality and productivity * Operational Oversight Set structure, priorities, and direction for the team’s daily activities. Define clear workflows and ensure the team can efficiently handle a high volume of editorial tasks while delivering a high standard of service * Shift Management Manage daily task assignment and prioritization, ensuring the right resources are allocated to the right duties at the right time * Issue Resolution Act as a point of contact for escalated cases, complex catalog issues, and vendor complaints that require senior attention * Data Driven Management Use data to identify patterns, measure performance, and propose improvements. You understand how insights can transform operations and lead to strategic decisions * Strategy & Cross-Functional Collaboration Develop ideas and initiatives to improve editorial processes and elevate vendor satisfaction. You'll connect the dots between our internal goals and the broader vendor journey. Work closely with Product, Sales, Marketing, and other teams to improve tools, processes, and the overall vendor experience ## Qualifications * 1-2+ years of experience leading an operational team, ideally in content, sales or customer operations * Demonstrated ability to coach, motivate, and manage high-performing teams * Strong analytical skills and experience working with performance metrics and KPIs * Excellent problem-solving skills and attention to detail * Highly organized, adaptable, and able to multitask in a fast-paced environment * Collaborative mindset with excellent communication skills (Greek & English) * A proactive, positive, and results-driven attitude ## Additional Information * We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! \uD83D\uDCB0 * We share a passion for food, so you will certainly appreciate the ticket restaurant card \uD83D\uDCB3 to spend in restaurants and/or food supplies. We are efooders after all! * We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! \uD83C\uDF4E * We prioritize your mental health \uD83E\uDDE0 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. * We want you to grow with us \uD83D\uDE80 ! And to help you keep improving, we provide you access to our online training platform where you can study \uD83D\uDCD6 topics for your personal and professional growth! * Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered! * If you want to stay in shape \uD83C\uDFCB️ , our in-house gym awaits you fully equipped! * We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! \uD83C\uDF0E * Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! \uD83D\uDCBC Life @efood: At efood, no day is the same as the day before! At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! \uD83C\uDFD4️ We take ownership of what we do, embracing challenges, and making things happen! ✔️ We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! \uD83D\uDE80 We stay humble ❤️ as we grow and dive deep\uD83D\uDD0D in situations, asking questions & exploring beyond the surface to get the best solutions! We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! \uD83D\uDE4F We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting. At efood, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences.Learn more about our Leadership Principles[ here](https://careers.deliveryhero.com/efood). efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.", "summaryDescription" : "Content Operations Team Leader at Delivery Hero. Skills: Team Leadership, Operational Oversight, Issue Resolution. Lead team of editorial agents. Create vendor catalogues", "postedDate" : "2026-06-15T07:35:23.000", "createdAt" : "2026-06-15T23:42:12.151", "lastUpdated" : "2026-06-16T07:25:55.511", "ingestTimestamp" : "2026-06-15T23:42:12.151", "mongoId" : "6a305640f292fd229cf264fe", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Performance feedback", "Task assignment", "Prioritization", "Resource allocation", "Team Leadership", "Operational Oversight", "Issue Resolution", "People management", "Operational oversight", "Strategic thinking", "Vendor catalogues", "Editorial operations" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 510.83524, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8b7574d8ee00a0972df5", "title" : "Team Lead - US Operations", "company" : "Lendable", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Team Lead in FinTech in London, UK, adjusted for seniority and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-15T07:04:06.061", "fingerprint" : "38a408106afeded6bb083b9bcf7c315dc0729a40f06696d619b747b60d6c06a6", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/lendable/94b2467b-d32f-4eeb-8aac-13d726f37cd0/application", "externalId" : "94b2467b-d32f-4eeb-8aac-13d726f37cd0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Process improvement", "Data analysis", "Risk management", "Quality assurance", "Customer support" ], "hardSkillsList" : [ "Performance management", "Process re-engineering", "Compliance adherence" ], "softSkillsList" : [ "Leadership", "Coaching", "Mentoring" ], "hardSkills" : [ { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Process re-engineering", "level" : "intermediate" }, { "name" : "Compliance adherence", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Coaching" }, { "name" : "Mentoring" } ], "majorSkills" : "Team leadership, Customer operations, Process improvement", "majorSkillsList" : [ "Team leadership", "Customer operations", "Process improvement" ], "coreResponsibilities" : "Lead and coach front-line agents, Deliver exceptional service and support, Ensure achievement of KPIs, Use data to foster improvement, Champion process streamlining initiatives, Improve customer experiences, Identify and support process improvements, Leverage frontline insights for automation, Inform digital enhancements, Re-engineer complex workflows, Develop team members, Manage risk, Ensure compliance, Collaborate cross-functionally, Deliver customer outcomes, Deliver business outcomes, Conduct performance reviews, Provide actionable feedback, Monitor and analyse data sources, Assess team performance, Identify performance gaps, Design action plans, Uplift service quality, Uplift service efficiency, Escalate and resolve issues, Drive change using data, Review customer interactions, Review team interactions, Identify process pain points, Collaborate with Product teams, Collaborate with Technology teams, Collaborate with Operational teams, Support automation, Support system enhancements, Embed process changes, Improve customer journeys, Improve efficiency, Improve compliance, Improve accessibility, Ensure regulatory standards met, Promote risk awareness, Adhere to policies, Support governance embedding, Support quality frameworks embedding, Support change management embedding, Communicate performance, Communicate risks, Communicate improvement recommendations, Act as advocate for frontline feedback, Drive positive change", "teamCollaboration" : "Cross-functional collaboration; Collaborate with Product; Collaborate with Technology; Collaborate with Operations", "domainKnowledge" : "US Cards product; Consumer finance", "domainList" : [ "us-cards-product", "consumer-finance" ], "domainSpecificKnowledge" : [ "US Cards product", "Consumer finance" ], "continuousLearning" : "Continuous learning culture", "innovationCreativity" : "Innovation; New ways of working", "problemSolvingSkills" : "Solutions-oriented; Problem analysis; Continuous improvement", "outcomesObjectives" : "Deliver high-quality support; Achieve team KPIs; Achieve individual KPIs; Uplift service quality; Uplift service efficiency; Improve customer journeys; Improve compliance; Improve accessibility", "qualificationsBasic" : "Proven experience managing customer-facing teams, Experience in regulated environment, Experience in fast-paced environment, Experience in tech-enabled environment", "qualificationsPreferred" : "Experience in US Cards product", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s newest unicorns with a team of just over 700 people - Among the fastest-growing tech companies in the UK - Profitable since 2017 - Backed by top investors including Balderton Capital and Goldman Sachs - Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting ABOUT THE ROLE Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across our Cards product. You will ensure the consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process improvements, leveraging frontline insights to inform automation, digital enhancements, and re-engineering of complex workflows. You will play a pivotal role developing your team, managing risk, ensuring compliance, and collaborating cross-functionally to deliver the best possible customer and business outcomes. KEY RESPONSIBILITIES Team Leadership & Development - Lead, coach, and inspire a team of 10 agents, ensuring they deliver high-quality, empathetic support and achieve team and individual KPIs (e.g. quality, compliance, productivity, SLAs). - Foster a culture of accountability, continuous learning, and best practice, tailoring support and development to the needs of each team member and identifying emerging talent. - Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement - Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. - Identify trends, performance gaps, opportunities for improvement, and design appropriate action plans to uplift service quality and efficiency. - Escalate and resolve issues proactively, using data and customer insights to drive change. Process Excellence & Continuous Improvement - Dedicate up to 30% of your time to reviewing customer and team interactions (calls, chats, digital correspondence, workflows) to identify process pain points and improvement opportunities. - Collaborate cross-functionally with Product, Technology, and Operational teams to support automation, system enhancements, and re-engineering of complex processes. - Champion and embed process changes, ensuring they improve customer journeys, efficiency, compliance, and accessibility, especially for vulnerable or high-risk customers. Compliance, Risk & Quality - Ensure your team's customer interactions meet regulatory and compliance standards relevant to all customer segments, with particular attention to those in vulnerable or complex situations. - Promote risk awareness, adherence to policies, and corrective action where necessary. - Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication - Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams as required. - Act as an advocate for frontline feedback and customer insight, driving positive change through cross-functional collaboration. EXPERIENCE & SKILLS - Proven experience managing or supervising customer-facing, operations, or support teams in a regulated, fast-paced, and/or tech-enabled environment. - Experience in driving the performance and development of individuals and teams against ambitious targets. - Analytical skills, with the ability to interpret a range of data sources (dashboards, QA, customer feedback) to inform coaching and process improvements. - Demonstrated ability to motivate, coach, and develop a diverse team; skilled at recognising and nurturing emerging talent. - Comfortable working with CRM/case management systems, digital platforms, and supporting technology-driven change (automation, AI, etc.). - Strong written and verbal communication skills, with the ability to engage, motivate, and influence at all levels. - Experience working within compliance, risk management, or regulated environments, particularly in the US, is desirable. Behaviours & Approach - Champions a customer-first mindset: committed to delivering compassionate, fair, and tailored support, particularly for customers in vulnerable or complex situations, while always seeking opportunities to enhance efficiency and streamline the customer journey. - Proactive and solutions-oriented; thrives on analysing problems, leading change, and delivering continuous improvement. - Data- and insight-driven; uses evidence to inform decision-making and team management. - Inclusive leader, motivating teams through change and fostering a culture of development, accountability, and collaboration. - Personally resilient, adaptable, and accountable; able to balance customer, business, and risk priorities. - Embraces technology, innovation, and new ways of working to deliver better outcomes for customers and colleagues. Working Pattern Bi-weekly rotation: 10am - 7pm 12pm - 9pm Monday & Friday: WFH Tuesday - Thursday: London office LIFE AT LENDABLE - Winning team: the opportunity to scale up one of the world’s most successful fintech companies - Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites - Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls - Health coverage: support for your physical and mental wellbeing, including private health cover - Retirement & savings: long-term financial wellbeing through retirement savings plans - Employee referral programme: earn a competitive bonus when you refer successful new team members - Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations - Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog https://blog.lendable.co.uk/!", "summaryDescription" : "Team Lead - US Operations at Lendable. Skills: Team leadership, Customer operations, Process improvement. Lead and coach front-line agents. Deliver exceptional service and support", "createdAt" : "2026-06-14T04:02:59.620", "lastUpdated" : "2026-06-15T07:04:06.061", "ingestTimestamp" : "2026-06-14T04:02:59.620", "mongoId" : "6a2c8b7574d8ee00a0972df5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Performance management", "Process re-engineering", "Compliance adherence", "Leadership", "Coaching", "Mentoring", "Team leadership", "Customer operations", "Process improvement", "Data analysis", "Risk management", "Quality assurance", "Customer support", "US Cards product", "Consumer finance" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 506.8536, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a19677658b93c861e4ea5aa", "title" : "Operational Team Leader", "company" : "ShopriteX", "industry" : "Retail", "salary" : { "min" : 275000.0, "max" : 450000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Operational Team Leader in the Retail industry in Lynburg, South Africa, adjusted for company size and seniority." }, "location" : "Lynburg, ZA", "locations" : [ "Lynburg", "ZA" ], "timestamp" : "2026-06-15T07:52:18.317", "fingerprint" : "bb124e729da90e6c76aef0e174e0638905e9041033cf02d0af990061a68c6361", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://shopritex.breezy.hr/p/d3eb79c1c8f9-operational-team-leader-lynburg-gauteng", "externalId" : "d3eb79c1c8f9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lynburg", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-25.9363439,28.0813105" } ], "locationText" : "Lynburg, Gauteng, South Africa", "employmentType" : "FULL_TIME", "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Process management, Resource planning", "majorSkillsList" : [ "Process management", "Resource planning" ], "coreResponsibilities" : "Lead team of controllers, Provide end to end support, Monitor performance indicators, Monitor exception dashboards, Resolve problems timeously, Ensure Pingo meets SLA", "domainKnowledge" : "Logistics network support", "domainList" : [ "logistics-network-support" ], "domainSpecificKnowledge" : [ "Logistics network support" ], "problemSolvingSkills" : "Problem resolution", "outcomesObjectives" : "Meet service level agreement", "qualificationsBasic" : "Lead team of controllers, Support Pingo driver network, Monitor performance indicators, Monitor exception dashboards, Resolve problems timeously, Meet service level agreement", "workSiteFlexibility" : "Onsite", "rawDescription" : "The purpose of the role is to lead a team of controllers that provides end to end support to the Pingo driver network. Proactively monitor performance indicators and exception dashboards, resolving problems timeously to ensure that Pingo meets its service level agreement to our customers. Monitor o", "summaryDescription" : "Operational Team Leader at ShopriteX. Skills: Process management, Resource planning. Lead team of controllers. Provide end to end support", "createdAt" : "2026-06-13T23:58:44.946", "lastUpdated" : "2026-06-15T07:52:18.317", "ingestTimestamp" : "2026-06-13T23:58:44.946", "mongoId" : "6a19677658b93c861e4ea5aa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Leadership", "Process management", "Resource planning", "Logistics network support" ], "skillCount" : 4, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 505.42047, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 }, { "id" : "69fc49a74c40e2acd1a8341b", "title" : "Manager, Payment Servicing", "company" : "Hyundai Capital America", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Payment Servicing in Atlanta, United States, adjusted for the financial services industry and manager seniority." }, "location" : "United States-Georgia-Atlanta", "locations" : [ "United States-Georgia-Atlanta", "
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-16T01:09:38.838", "fingerprint" : "e5bba830b20fad49d0c16e714a527ef6b8ae0892e566bf0d7e5936f9a4b9f52d", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=113666", "externalId" : "113666", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "remoteFriendly" : false, "rawDescription" : " Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·         Medical, Dental and Vision plans that include no-cost and low-cost plan options ·         Immediate 401(k) matching and vesting ·         Vehicle purchase and lease discounts plus monthly vehicle allowances ·         Paid Volunteer Time Off with company donation to a charity of your choice ·         Tuition reimbursement What to Expect The Manager, Payment Servicing Unit Lead is responsible for leading a team of Account Servicing Associates performing servicing in a contact center environment for automotive finance customers. The position is responsible for coaching, developing, and executing performance management objectives to achieve delivery of company strategy and an outstanding customer experience. What You Will Do 1.       Performance Coaching - Actively lead individual/team coaching sessions with a focus on developing skillsets to improve Associate performance and overall effectiveness. Engage with team members in a proactive and positive manner during coaching sessions to co-create solutions through effective two-way conversations. Participate in department level performance coaching initiatives and individual coaching sessions with leadership. The coaching items include but are not limited to 1x1, call monitoring, side by sides, and 3x3. 2.       Participate in company initiatives that are Servicing & Loyalty related providing guidance and support in projects and process improvements. Included but not limited to being SME giving requirements, test cases and UAT. 3.       Manage staffing levels to include providing details for capacity models and interviewing candidates for new hiring. 4.       Performance Management - Hold team members accountable for performance and behaviors as outlined in Company and Department policies and procedures; including but not limited to attendance, performance, prohibited conduct, compliance, and quality assurance targets. Collaborate with Employee Relations to ensure that proper corrective action process is followed in a timely manner and ensure all tracking mechanisms are updated and accurate. 5.       All other duties as assigned. What You Will Bring ·         5 year of previous leadership experience as supervisor or team lead in a call center is preferred ·         Auto finance and lease-end industry experience strongly preferred; or 3-4 years of related experience required ·         Call center and previous sales experience strongly preferred ·         College Degree desired ·         Bachelor’s Degree preferred ·         Excellent communication abilities ·         Ability to multi-task and prioritize goals to meet business objectives ·         Ability to understand analysis, technical processes, and business systems ·         Excellent organizational, interpersonal, and business system skills ·         Recall of a broad base of product knowledge ·         Work effectively in a team environment and be flexible to adapt quickly to assigned tasks per business need Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. Bachelor’s degree or equivalent experience The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "Manager, Payment Servicing at Hyundai Capital America", "createdAt" : "2026-06-14T18:52:49.037", "lastUpdated" : "2026-06-16T01:09:38.838", "ingestTimestamp" : "2026-06-14T18:52:49.037", "mongoId" : "69fc49a74c40e2acd1a8341b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.6666667, "_score" : 499.6012, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30892ef292fd229c092f32", "title" : "KYC Operations Team Lead", "company" : "Wise", "industry" : "Financial Services", "salary" : { "min" : 1850000.0, "max" : 2750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead KYC Operations Team Lead in the FinTech industry in Hyderabad, India, adjusted for seniority and company size." }, "location" : "Hyderabad, IN", "locations" : [ "Hyderabad", "IN" ], "timestamp" : "2026-06-16T11:41:04.399", "fingerprint" : "f12075809243b80abf7f07184058ac47a3a818d9ade341128bf37bfe85889345", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wise/744000132075379-kyc-operations-team-lead-business", "externalId" : "744000132075379", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Process improvement", "Operational efficiency", "Risk-based approach", "Root cause analysis" ], "hardSkillsList" : [ "Customer due diligence", "KYC record keeping", "Money laundering prevention", "Financial crime prevention" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Customer due diligence", "level" : "intermediate" }, { "name" : "KYC record keeping", "level" : "intermediate" }, { "name" : "Money laundering prevention", "level" : "intermediate" }, { "name" : "Financial crime prevention", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "KYC Operations, Team Leadership, Process Improvement", "majorSkillsList" : [ "KYC Operations", "Team Leadership", "Process Improvement" ], "coreResponsibilities" : "Oversee daily operations of KYC Analysts, Conduct customer due diligence reviews, Analyse customer and business activities, Ensure KYC records are up to date, Lead by example, Drive customer focused mindset, Promote ownership and accountability, Build high-performing teams, Coach and develop KYC Analysts, Initiate skill development, Design development plans, Conduct career map check-ins, Propose process improvements, Collaborate with central functions, Increase operational efficiency, Provide guidance on complex cases, Handle escalations, Measure team KPIs, Ensure performance targets are met, Ensure quality standards are met, Conduct one on one coaching, Run team meetings, Train team on operational topics, Maintain understanding of regulatory obligations, Apply risk-based approach, Deter money laundering, Prevent financial crime, Perform deep dives, Understand root causes, Propose solutions to leadership, Provide insights to stakeholders, Deliver own initiatives, Ensure team progress on goals, Collaborate with stakeholders, Ensure clear communication, Coordinate actions, Communicate mindfully and professionally, Implement quality assurance framework, Conduct casework reviews, Ensure accuracy and consistency, Provide targeted coaching, Provide constructive feedback, Analyse quality metrics, Identify trends, Address root causes of errors, Develop initiatives to enhance performance, Mitigate risk", "teamCollaboration" : "Cross-functional teams; Other operational teams", "domainKnowledge" : "Financial crime; Regulatory environment; Money laundering; KYC policies", "domainList" : [ "financial-crime", "regulatory-environment", "money-laundering", "kyc-policies" ], "domainSpecificKnowledge" : [ "Financial crime", "Regulatory environment", "Money laundering", "KYC policies" ], "communicationSkills" : "Clear communication; Professional communication", "documentationSkills" : "Well documented initiatives; Clear scope documentation", "continuousLearning" : "Continuous learning", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Meet performance targets; Meet quality standards; Enhance team performance; Mitigate risk", "qualificationsBasic" : "5+ years KYC experience, Experience in financial crime, Experience in regulatory environment", "qualificationsPreferred" : "Experience in people leadership", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). Role & Job purpose As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment. Job Responsibilities * Team Leadership Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. * People management Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions. * Operational management Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations, which may include acting as a direct point of contact for customers via email, phone, or video call during sensitive inquiries, interviews, or escalations. * Performance management Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit. * Expertise Sharing Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership. * Planning and execution Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals. * Stakeholder management and communication Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and it has a clear scope that includes potential impact in different areas. * Quality assurance and control Implement and maintain a robust quality assurance framework for your team. Conduct regular checks and reviews of your team’s casework to ensure accuracy, consistency, and adherence to the highest standards of our policies and regulatory obligations. Provide targeted coaching and constructive feedback based on quality findings to drive continuous improvement. Analyse quality metrics to identify trends, address root causes of errors, and develop initiatives that enhance the team's overall performance and mitigate risk. ## Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit [Wise.Jobs](https://www.wise.jobs/). Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).", "summaryDescription" : "KYC Operations Team Lead at Wise. Skills: KYC Operations, Team Leadership, Process Improvement. Oversee daily operations of KYC Analysts. Conduct customer due diligence reviews", "postedDate" : "2026-06-14T18:15:44.000", "createdAt" : "2026-06-16T01:43:17.715", "lastUpdated" : "2026-06-16T11:41:04.399", "ingestTimestamp" : "2026-06-16T01:43:17.715", "mongoId" : "6a30892ef292fd229c092f32", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer due diligence", "KYC record keeping", "Money laundering prevention", "Financial crime prevention", "Leadership", "Mentoring", "KYC Operations", "Team Leadership", "Process Improvement", "Process improvement", "Operational efficiency", "Risk-based approach", "Root cause analysis", "Financial crime", "Regulatory environment", "Money laundering", "KYC policies" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 497.0371, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a648d74d8ee00a0626b0f", "title" : "Home Loan Servicing Representative", "company" : "STCU", "industry" : "Financial Services", "salary" : { "min" : 20.0, "max" : 28.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Liberty Lake, WA, United States", "locations" : [ "Liberty Lake", "WA", "United States" ], "timestamp" : "2026-06-14T23:32:36.234", "fingerprint" : "b0fcea17cb09375fa2c7c6493e103eecbcda093a8f865397297d891957c8972d", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/STCU1/744000131239579-home-loan-servicing-representative-i", "externalId" : "744000131239579", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Liberty Lake", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6681145,-117.1048650" } ], "locationText" : "Liberty Lake, Washington, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Microsoft Office, Outlook, Word, Excel, Teams", "professionalSkills" : [ "Loan servicing", "Payment processing", "Lien release", "Insurance tracking", "Credit reporting", "Quality control", "Process improvement" ], "hardSkillsList" : [ "Loan maintenance", "Escrow management", "Compliance monitoring", "Quality control audits" ], "hardSkills" : [ { "name" : "Loan maintenance", "level" : "intermediate" }, { "name" : "Escrow management", "level" : "intermediate" }, { "name" : "Compliance monitoring", "level" : "intermediate" }, { "name" : "Quality control audits", "level" : "intermediate" } ], "majorSkills" : "Home loan servicing, Member support, Regulatory compliance", "majorSkillsList" : [ "Home loan servicing", "Member support", "Regulatory compliance" ], "coreResponsibilities" : "Respond to mortgage and home equity servicing requests, Process payment maintenance, Provide payoff quotes, Process payoffs, Process lien releases, Set up automatic payments, Correct payments, Maintain title and Deed of Trust, Coordinate lien releases, Track insurance, Upload insurance documentation, Respond to member inquiries, Perform maintenance supporting credit reporting, Complete quality control audits, Verify loan setup accuracy, Process third-party disbursements, Manage escrow tasks, Prepare insurance payments, Mail insurance payments, Communicate findings, Provide coaching to team members, Participate in Leader Standard Work activities, Conduct experiments, Track cycle timing, Communicate challenges and ideas, Foster positive working relationships, Assist with task coverage, Review departmental procedures, Communicate procedure updates, Participate in check-in meetings, Complete approach and impact ratings, Provide goal completion updates, Ensure accuracy of assigned tasks, Ensure regulatory compliance of assigned tasks, Ensure timely completion of assigned tasks, Adhere to departmental quality standards, Meet performance metrics, Process departmental reports, Process departmental workflows, Monitor incoming mail, Monitor outgoing mail, Manage shared email inbox, Review and categorize messages, Participate in job shadowing, Assist with departmental projects", "teamCollaboration" : "Internal teams; Third-party vendors; Relevant team members; Department managers; Team members", "domainKnowledge" : "Mortgage loans; Home equity loans; Loan servicing; Fair Credit Reporting Act; Consumer Financial Protection Bureau; Credit reporting; Loan collateral; Consumer protection laws; SCRA", "domainList" : [ "mortgage-loans", "home-equity-loans", "loan-servicing", "fair-credit-reporting-act", "consumer-financial-protection-bureau", "credit-reporting", "loan-collateral", "consumer-protection-laws", "scra" ], "domainSpecificKnowledge" : [ "Mortgage loans", "Home equity loans", "Loan servicing", "Fair Credit Reporting Act", "Consumer Financial Protection Bureau", "Credit reporting", "Loan collateral", "Consumer protection laws", "SCRA" ], "toolProficiency" : [ "Microsoft Office", "Outlook", "Word", "Excel", "Teams", "Finastra Phoenix" ], "documentationSkills" : "Insurance documentation", "continuousLearning" : "Training and career development; Tuition reimbursement", "problemSolvingSkills" : "Quality control; Process improvement", "specialRequirements" : "Talk, hear, operate computer, Lift up to 10 pounds", "outcomesObjectives" : "Ensure accuracy and integrity of loan records; Maintain service levels; Maintain team efficiency", "qualificationsBasic" : "High School diploma or equivalent, Two years of experience in a member consultant/service role within a financial institution, One year of hands-on experience in home loan lending, Demonstrated proficiency in lending processes", "qualificationsPreferred" : "Working knowledge of loan collateral, Working knowledge of consumer protection laws, FCRA knowledge preferred, SCRA knowledge preferred, CFPB guidelines knowledge preferred, Experience with Finastra Phoenix preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. STCU offers excellent benefits: * Paid time off—plus 11 paid holidays! * Medical, dental, vision and life insurance * Training and career development * Success sharing plan * 401(k) matching contributions * Tuition reimbursement An overview of the benefits can be found [here](https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/5a6f61d7e4b0e735532aff10/56d8a693-f3c8-4f22-911a-0f5e421ee3f6?r=s3-eu-central-1) or here: . Salary range: $20.42 - $28.58 per hour The Home Loan Servicing Representative I provides exceptional support to members and internal teams in the servicing of mortgage and home equity loans through phone, email, and secure messaging. This role manages loan inquiries, escrow accounts, and general loan maintenance from origination through payoff and lien release, while ensuring compliance with all applicable laws, regulations, and credit union policies. This role also collaborates with third-party vendors to support loan servicing activities. Core Job Requirements/Outcomes * Deliver exceptional support to members and internal teams by professionally responding to a wide range of mortgage and home equity servicing requests, including payment maintenance, payoff quotes, payoff processing, lien releases, automatic payment setup and payment corrections. * Mitigate loan loss risk and maintain collateral integrity by ensuring accurate title and Deed of Trust maintenance, coordinating timely lien releases, and ensuring proper insurance tracking through the upload of homeowners, flood, and condo insurance documentation to the tracking vendor. * Support regulatory compliance and internal servicing standards by responding to member inquiries in accordance with the Fair Credit Reporting Act (FCRA), Consumer Financial Protection Bureau (CFPB) guidelines, and credit union policies and procedures, including performing maintenance that supports accurate credit reporting. * Ensure accurate home loan servicing operations by completing quality control (QC) audits on newly funded loans, verifying loan setup accuracy, processing third-party disbursements, managing escrow-related tasks, and preparing and mailing insurance payments. Communicate findings and provide coaching to relevant team members and departments to prevent future errors. Other Essential Functions * Support Loan Servicing’s continuous improvement goals by actively participating in Leader Standard Work (LSW) activities to enhance operational efficiency, and by conducting experiments and tracking cycle timing as part of the kata process to drive incremental improvements. Proactively communicate challenges, obstacles, and ideas for improvement to department managers. * Foster positive working relationships that contribute to a collaborative, respectful, and inclusive team environment, while consistently demonstrating our core values of joyfulness, generosity, belonging, goodness, and striving. Support team members by taking initiative to assist with task coverage during absences, or times of increased workload to help maintain service levels and team efficiency. * Review departmental procedures and communicate any necessary updates, corrections, or improvement recommendations. * Participate in monthly and quarterly check-in meetings, ensuring completion of approach and impact ratings as well as clear, timely updates on goal completion progress. * Ensure the accuracy, regulatory compliance, and timely completion of assigned tasks in accordance with established service level agreements (SLAs), including adherence to departmental quality standards and performance metrics such as call answering and availability expectations. * Process departmental reports and workflows to ensure the accuracy and integrity of loan records. * Monitor incoming and outgoing mail and manage the team’s shared email inbox by reviewing and categorizing messages to support timely processing and task routing. * Participate in job shadowing opportunities to enhance understanding of cross-functional roles, support team development, and identify potential areas for process improvement. * Assist with departmental projects as needed. ## Qualifications Education: High School diploma or equivalent required. Job Experience: Two years of experience in a member consultant/service role within a financial institution performing functions such as account maintenance, opening new member accounts, and advising on account types and products or at least one year of hands-on experience in home loan lending is required. Demonstrated proficiency in lending processes is required. Working knowledge of loan collateral and consumer protection laws, including FCRA, SCRA, and CFPB guidelines, is preferred. Software Skills: Proficient knowledge of Microsoft Office programs including Outlook, Word, Excel and Teams. Experience with Finastra Phoenix is preferred. Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations. Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment. Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations. ## Additional Information Ready to apply? Click on I'm interested!", "summaryDescription" : "Home Loan Servicing Representative at STCU. Skills: Home loan servicing, Member support, Regulatory compliance. Respond to mortgage and home equity servicing requests. Process payment maintenance", "postedDate" : "2026-06-09T22:44:54.000", "createdAt" : "2026-06-12T04:31:28.123", "lastUpdated" : "2026-06-14T23:32:36.234", "ingestTimestamp" : "2026-06-12T04:31:28.123", "mongoId" : "6a2a648d74d8ee00a0626b0f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 41600, "salaryAnnualMax" : 58240, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Loan maintenance", "Escrow management", "Compliance monitoring", "Quality control audits", "Home loan servicing", "Member support", "Regulatory compliance", "Loan servicing", "Payment processing", "Lien release", "Insurance tracking", "Credit reporting", "Quality control", "Process improvement", "Mortgage loans", "Home equity loans", "Fair Credit Reporting Act", "Consumer Financial Protection Bureau", "Loan collateral", "Consumer protection laws", "SCRA", "Microsoft Office", "Outlook", "Word", "Excel", "Teams", "Finastra Phoenix" ], "skillCount" : 27, "jobCategory" : "finance", "jobSubcategory" : "Loan Services", "dataQualityScore" : 1.0, "_score" : 492.63107, "daysOld" : 5, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a19570658b93c861e4a3aa5", "title" : "SCRA Servicing Associate", "company" : "Hyundai Capital America", "salary" : { "min" : 58000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-seniority SCRA Servicing Associate in FinTech, adjusted for Atlanta, USA." }, "location" : "United States-Georgia-Atlanta", "locations" : [ "United States-Georgia-Atlanta", "
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-16T02:56:22.596", "fingerprint" : "a1259f8632ffa0568526d2840295e6c38294aa23281f5dbb4976d032533c89c8", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=116726", "externalId" : "116726", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Medical, Dental and Vision plans that include no-cost and low-cost plan options ·          Immediate 401(k) matching and vesting ·          Vehicle purchase and lease discounts plus monthly vehicle allowances ·          Paid Volunteer Time Off with company donation to a charity of your choice ·          Tuition reimbursement What to Expect The SCRA Servicing Associate is primarily responsible for supporting functions and processes within the SCRA team by processing requests received via multiple channels pertaining to military requests for benefits to ensure compliance with federal laws and regulations. This role is responsible for delivering superior customer experience by executing effective active listening, excellent communication, and problem solving to address customer needs. What You Will Do 1.      Receive inbound calls from military customers and create appropriate service requests to address lease returns, vehicle transportation requests, retail interest rate reduction benefits and miscellaneous servicing requests. 2.      Initiate outbound calls to customers and dealers to follow up on requests related to billing and vehicle grounding, proactively assist servicing accounts to support escalated issues, and/or to educate customers. 3.      Perform back-office functions related to benefit approval, interest rate and fee modifications, refunds, deferments, and vehicle transportation approval to provide enhanced customer service experience and reduce wait times for specific requests. 4.      Ensure all requests/tasks are processed within HCAs timeframes, KPI’s and adhere to HCA’s policy and procedures, as well as compliance. 5.      Respond to internal and external inquiries regarding military policies and customer status updates. What You Will Bring ·          Minimum 2-4 years related experience in a customer service or lease-end environment. ·          Bilingual a plus. Experience with case management systems preferred ·          High School diploma or GED required. ·          Bachelor’s degree or equivalent work experience preferred. ·          Proven track record with delivering seamless customer experiences. ·          Ability to thrive in a performance coaching environment. ·          Familiarity with Servicemembers Civil Relief Act (SCRA) policies and procedures or willingness to learn federal regulations related to military servicemembers. ·          Demonstrated negotiation skills to work with consumers to resolve issues. ·          Excellent business etiquette including verbal, written and interpersonal communication skills to deliver superior customer experience. ·          Must be self-motivator and self-starter. ·          Strong attention to detail. ·          Exceptional listening, critical-thinking and analytical abilities to grasp key points from detailed phone calls and reports. ·          Exceptional organizational and time-management skills. ·          Ability to effectively deal with people at all levels inside and outside of the Company. ·          Ability to multitask and successfully operate in a fast paced, team environment. ·          Must adapt well to change and successfully set and adjust priorities as needed. ·          Ability to work well under pressure and meet deadlines. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "SCRA Servicing Associate at Hyundai Capital America", "createdAt" : "2026-06-14T18:50:20.706", "lastUpdated" : "2026-06-16T02:56:22.596", "ingestTimestamp" : "2026-06-14T18:50:20.706", "mongoId" : "6a19570658b93c861e4a3aa5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 490.85202, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307372f292fd229c0021b6", "title" : "Revenue Operations Manager", "company" : "Base44", "industry" : "Internet", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Revenue Operations Manager in the Technology industry in Tel Aviv, Israel, adjusted for company size and full-time employment." }, "location" : "Tel Aviv, IL", "locations" : [ "Tel Aviv", "IL" ], "certifications" : [ "Salesforce certification", "HubSpot certification" ], "timestamp" : "2026-06-16T10:11:56.081", "fingerprint" : "4cb319be72bd0aa91ac105ace96c7aeb4e4c1b9be0ba8d9aec1e5b2390d57117", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wix2/744000132184838-revenue-operations-manager-base44", "externalId" : "744000132184838", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tel Aviv", "state" : "Tel Aviv District", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0852997,34.7818064" } ], "locationText" : "Tel Aviv, Tel Aviv District, Israel", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Salesforce, HubSpot, Excel, Google Sheets, Tableau, Power BI, Looker, SQL", "professionalSkills" : [ "Data analysis", "Workflow automation", "Database administration", "Integration design", "Process management", "Data visualization" ], "hardSkillsList" : [ "Data architecture", "Metric tracking", "Pipeline health reporting", "Sales velocity reporting", "Churn trend reporting" ], "hardSkills" : [ { "name" : "Data architecture", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" }, { "name" : "Pipeline health reporting", "level" : "intermediate" }, { "name" : "Sales velocity reporting", "level" : "intermediate" }, { "name" : "Churn trend reporting", "level" : "intermediate" } ], "majorSkills" : "Revenue operations, Sales operations, Data analysis, Process automation", "majorSkillsList" : [ "Revenue operations", "Sales operations", "Data analysis", "Process automation" ], "coreResponsibilities" : "Align GTM teams, Manage processes, Manage operations, Manage analytics, Turn datasets into strategies, Own revenue funnel integrity, Streamline workflows through automation, Deliver insights, Ensure data clarity, Ensure operational efficiency, Manage database hygiene, Manage lead routing, Manage lead-to-cash process, Administer tech stack, Design scalable integrations, Identify sales funnel bottlenecks, Implement automated workflows, Build dashboards, Track North Star metrics, Provide proactive insights, Deliver weekly reports, Drive tool adoption, Drive process adoption, Drive integration adoption", "teamCollaboration" : "GTM teams; Leadership", "domainKnowledge" : "Revenue funnel; Customer journey; Lead-to-cash process; GTM tools", "domainList" : [ "revenue-funnel", "customer-journey", "lead-to-cash-process", "gtm-tools" ], "domainSpecificKnowledge" : [ "Revenue funnel", "Customer journey", "Lead-to-cash process", "GTM tools" ], "toolProficiency" : [ "Salesforce", "HubSpot", "Gong", "ZoomInfo", "Clay", "Excel", "Google Sheets", "Tableau", "Power BI", "Looker" ], "communicationSkills" : "Data-backed training; Documentation", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Solving complex problems", "outcomesObjectives" : "Boost team efficiency; Drive user-driven growth", "qualificationsBasic" : "Bachelor's degree in quantitative field, 2–3 years revenue operations experience, Salesforce or HubSpot administration expertise, Advanced Excel/Google Sheets skills, Experience with data visualization tools, Familiarity with GTM tools, Proven experience integrating tools with CRM", "qualificationsPreferred" : "SQL proficiency, Salesforce/HubSpot certifications, Strategic mindset, Detail-oriented mindset, Knack for solving complex problems, Building scalable solutions", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As a revenue operations manager, you'll be at the heart of aligning our GTM teams by managing processes, operations, and analytics. You'll turn complex datasets into actionable growth strategies, own the integrity of our revenue funnel, streamline workflows through automation, and deliver insights that guide our next steps. Your goal is to ensure data clarity and operational efficiency across the entire customer journey—from initial lead to long-term retention. * Maintain a \"single source of truth\" by managing database hygiene, lead routing, and the end-to-end lead-to-cash process * Administer the tech stack and design scalable integrations between the CRM and third-party tools like Gong and ZoomInfo/Clay, ensuring minimal data friction * Identify bottlenecks in the sales funnel through data analysis and implement automated workflows to boost team efficiency * Build and maintain dashboards to track North Star metrics, providing proactive insights to leadership and GTM teams * Deliver weekly reports on pipeline health, sales velocity, and churn trends * Drive team adoption of tools, processes, and integrations through data-backed training sessions and documentation ## Qualifications * Bachelor's degree in a quantitative field such as Business, Finance, or Statistics * 2–3 years of experience in revenue operations, sales operations, or as a data/business analyst – required * Expertise in CRM system administration (Salesforce or HubSpot) with a focus on data architecture – required * Advanced skills in Excel/Google Sheets and experience with data visualization tools like Tableau, Power BI, or Looker – required * Strong familiarity with GTM tools (e.g Gong, Clay, ZoomInfo) – required * Proven experience integrating these tools with CRM - an advantage * Proficiency in SQL and certifications in Salesforce/HubSpot – an advantage * Strategic and detail-oriented mindset with a knack for solving complex problems and building scalable solutions ## Additional Information We're Base44, a newly acquired part of Wix, on a mission to redefine how software is built. Our AI-powered platform enables anyone to create custom software applications using natural language—no coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on solving complex problems with simple, powerful solutions. We exist to empower creators, solo founders, startups, entrepreneurs, and side hustlers to bring their ideas to life. Whether you're launching a product, validating a concept, or exploring a new idea, Base44 is here to help you build it. We're growing rapidly, the potential is immense, and with your expertise, we can drive user-driven growth to new heights.", "summaryDescription" : "Revenue Operations Manager at Base44. Skills: Revenue operations, Sales operations, Data analysis, Process automation. Align GTM teams. Manage processes", "postedDate" : "2026-06-15T12:03:10.000", "createdAt" : "2026-06-16T01:34:06.225", "lastUpdated" : "2026-06-16T10:11:56.081", "ingestTimestamp" : "2026-06-16T01:34:06.225", "mongoId" : "6a307372f292fd229c0021b6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data architecture", "Metric tracking", "Pipeline health reporting", "Sales velocity reporting", "Churn trend reporting", "Revenue operations", "Sales operations", "Data analysis", "Process automation", "Workflow automation", "Database administration", "Integration design", "Process management", "Data visualization", "Revenue funnel", "Customer journey", "Lead-to-cash process", "GTM tools", "Salesforce certification", "HubSpot certification", "Salesforce", "HubSpot", "Gong", "ZoomInfo", "Clay", "Excel", "Google Sheets", "Tableau", "Power BI", "Looker" ], "skillCount" : 30, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 486.56387, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0afd861663d49372ebb710", "title" : "Automation Operations Team Lead", "company" : "Nysonian", "salary" : { "min" : 4000000.0, "max" : 6500000.0, "currency" : "PKR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Automation Operations Team Lead in Islamabad, Pakistan, adjusted for the technology industry and full-time employment." }, "location" : "Islamabad, PK", "locations" : [ "Islamabad", "PK" ], "timestamp" : "2026-06-16T05:19:12.042", "fingerprint" : "438155821dcd1d379d144b78db9c328b7aaddfb3cfc8bd25d17fecd363228e86", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://nysonian.breezy.hr/p/0bcab7c00981-automation-operations-team-lead", "externalId" : "0bcab7c00981", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Islamabad", "country" : "Pakistan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "33.6938118,73.0651511" } ], "locationText" : "Islamabad, Pakistan", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "specialRequirements" : "Night shift", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Location: Islamabad, PakistanEmployment Type: Full-timeTimings: 6pm - 2am (Night shift) About NysonianNysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide. Ou", "summaryDescription" : "Automation Operations Team Lead at Nysonian", "createdAt" : "2026-06-14T18:40:48.099", "lastUpdated" : "2026-06-16T05:19:12.042", "ingestTimestamp" : "2026-06-14T18:40:48.099", "mongoId" : "6a0afd861663d49372ebb710", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 483.49112, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c688274d8ee00a0903aac", "title" : "Head of Operations - Financial Services", "company" : "Pennylane", "industry" : "Product", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Director of Operations in the Financial Services industry in Paris, France, adjusted for company size and industry." }, "location" : "Paris", "locations" : [ "Paris" ], "timestamp" : "2026-06-16T05:53:19.683", "fingerprint" : "7b180ae0ffd8ed9b036933d9cb7cabaccb2d42494fb76b5d1c5617916865579a", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/pennylane/e11a2f13-53b3-4904-9f10-bfef70e6862a/application", "externalId" : "e11a2f13-53b3-4904-9f10-bfef70e6862a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Paris", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.8534951,2.3483915" } ], "locationText" : "Paris, France", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Payment operations", "Credit operations", "Risk management" ], "hardSkillsList" : [ "KYB", "KYC", "Transaction monitoring", "Fraud detection", "Credit assessment", "Credit decisioning" ], "hardSkills" : [ { "name" : "KYB", "level" : "intermediate" }, { "name" : "KYC", "level" : "intermediate" }, { "name" : "Transaction monitoring", "level" : "intermediate" }, { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Credit assessment", "level" : "intermediate" }, { "name" : "Credit decisioning", "level" : "intermediate" } ], "majorSkills" : "Operations leadership, Risk policy application, Process optimization", "majorSkillsList" : [ "Operations leadership", "Risk policy application", "Process optimization" ], "coreResponsibilities" : "Build and lead teams, Deploy LCB-FT policies, Control policy application, Contribute to tooling implementation, Contribute to team training, Optimize team efficiency, Optimize tool efficiency, Leverage AI, Automate processes, Protect risk appetite, Work with Compliance teams, Work with Fraud teams, Work with Risk teams, Support licence application, Support customer migration, Build LoD1 infrastructure, Integrate credit operations, Scale LoD1 to support activities, Recruit operational teams, Onboard operational teams, Train operational teams, Define team structures, Define roles, Define responsibilities, Define career paths, Establish SLAs, Establish performance frameworks, Define collaboration models", "teamCollaboration" : "Compliance teams; Fraud teams; Risk teams; COO; Strategic Project Manager", "projectManagementSkills" : [ "Agile", "Scrum" ], "domainKnowledge" : "LCB-FT; Payment operations; Credit operations; Etablissement de paiement; Société de financement; BaaS model", "domainList" : [ "lcb-ft", "payment-operations", "credit-operations", "etablissement-de-paiement", "societe-de-financement", "baas-model" ], "domainSpecificKnowledge" : [ "LCB-FT", "Payment operations", "Credit operations", "Etablissement de paiement", "Société de financement", "BaaS model" ], "innovationCreativity" : "Automating processes; Leveraging AI", "problemSolvingSkills" : "Process optimization", "outcomesObjectives" : "Build and scale LoD1 from 30k to 300k+ accounts within 24 months post-licence", "qualificationsBasic" : "Support licence application, Support customer migration, Build LoD1 infrastructure, Integrate credit operations, Scale LoD1 to support activities, Recruit operational teams, Onboard operational teams, Train operational teams, Define team structures, Define roles, Define responsibilities, Define career paths, Establish SLAs, Establish performance frameworks, Define collaboration models", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Then Pennylane is the right place for you ! Our vision We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones). We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business. About us Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!) In 5 years of existence, we’ve managed to : \uD83D\uDCBB Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants \uD83D\uDCB0 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more... \uD83D\uDC68‍\uD83D\uDC69‍\uD83D\uDC67‍\uD83D\uDC66 Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor https://www.glassdoor.fr/Avis/Pennylane-France-Avis-E4171708.htm. \uD83C\uDF0D Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe \uD83E\uDD1D Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz \uD83D\uDE80 Already more than 900,000 small and medium-sized enterprises (SMEs) and over 6000 accounting firms use Pennylane in France! CONTEXT We are currently operating approximately 30k business accounts under a BaaS model. The role of Financial Services in Pennylane’s strategy is set to grow, both in terms of revenue and product contribution, to serve our 750k+ current customer base. As such, we are initiating a process to get licensed as Etablissement de paiement et Société de financement to meet our current functional scope at the very least. Our ambition is to start onboarding new customers by early 2027 before starting migrating existing customers. To meet this ambition, we are starting to hire our Tech, Product, Compliance and Ops leaders. Reporting directly to the COO, you will be responsible for the application of the company LCB-FT and risk policies on both payment & credit scopes. You will be monitoring and optimizing the performance of the first line of defense, including onboarding, transaction monitoring, fraud & risk. Your mission would be to : - Build & lead three teams of analysts (KYB, Transaction monitoring, Risk & Fraud) - Deploy LCB-FT policies & control their proper application by your teams - Contribute to KYB & TM tooling implementation & team training - Optimize the efficiency of your teams and tools, leveraging AI and automating processes while protecting at all cost our risk appetite - Work in close collaboration with the Compliance & Fraud & Risk teams of the LoD2 This is a greenfield project with high autonomy and responsibility, direct exposure to regulators, and the opportunity to shape the operations of a fast-growing fintech with a robust pre-existing customer base RESPONSIBILITIES PHASING - Phase 1 (pre-licence & migration, 2026-2027) : - Work closely with the COO & Strategic Project Manager to support licence application and customer migration from BaaS to EP - Focus 100% on payment operations (KYB, TM, Fraud) and building LoD1 infrastructure - Phase 2 (post-licence, 2027+) : - Progressively integrate credit operations (credit assessment & decisioning) as the Société de Financement scope ramps up - Scale LoD1 to support both payment and credit activities across a growing customer base MISSIONS & OBJECTIVES OPERATIONS PROGRAM - Build and scale LoD1 from 30k to 300k+ accounts within 24 months post-licence - Recruit, onboard and train 3 operational teams: KYB/KYC L1 (target: 15-20 FTE), Transaction Monitoring L1 (target: 10-15 FTE), Fraud & Risk L1 (target: 5-8 FTE) - Define team structures, roles, responsibilities, and career paths aligned with regulatory requirements - Establish SLAs and performance frameworks for each team - Define collaboration models with Pennylane SAS (agent of Pennylane Financial Services) and with the LoD2 - Own the full operational lifecycle: onboarding → transaction monitoring → fraud detection → offboarding - Manage budget and forecasting for LoD1 operations (headcount, tools, training) NORMS, POLICIES & PROCEDURES APPLICATION - Deploy and enforce LCB-FT policies defined by translating regulatory obligations into daily operations - Ensure 100% compliance with KYB/KYC workflows: customer risk classification, high-risk escalations, PEP screening, sanctions checks - Execute transaction monitoring rules as defined by Compliance, escalate L2 alerts to TM L2 within SLA - Apply fraud detection policies and manage escalation to Fraud & Risk L2 - Challenge policy applicability when operational friction is excessive; propose pragmatic adjustments to LoD2 while maintaining risk appetite - Apply credit & merchant risk policies as per our risk classification TOOLS & PROCESS AUTOMATION - Own vendors relationship for LoD1 tooling (SLAs monitoring, escalations, improvements) - Deploy AI-powered automation on repetitive tasks: document verification, anomaly detection, alert triage - Own back-office access management for all LoD1 teams (suspend, block, temporary wallets) - Contribute to design the back-office of your teams by collaborating with a dedicated Product squad PERFORMANCE OPTIMIZATION - Own monitoring & reporting KPIs : definition of metrics, development of performance dashboard & reporting - Identify bottlenecks in workflows and tooling and implement corrective actions - Implement QA framework (random sampling, calibration sessions, peer reviews…) - Run continuous improvement cycles by implementing red-bin processes & collaborating with LoD2 - Benchmark performance against industry standards (other EPs, fintechs) - Leverage data analytics to predict operational load and adjust team capacity proactively - Consider outsourcing to BPOs and own the integration & deployment of this strategy TRAINING & ADVISORY - Train LoD1 teams on LCB-FT requirements, tooling, escalation procedures - Translate complex compliance requirements into simple, actionable guidance for product, business & tech counterparts - Act as operational advisor to Product on new features: assess feasibility, identify compliance risks, propose mitigations - Develop training materials: playbooks, SOPs, decision trees for analysts GOVERNANCE & REPORTING - Participate in quarterly risk committees with LoD2 and Executive Committee - Maintain audit trails for all operational decisions (KYB rejections, TM escalations, fraud cases) to ensure regulatory traceability - Coordinate with LoD2 on controls testing: provide evidence, remediate gaps identified by internal audits - Support Lod2 on regulatory reporting (incidents escalation, statistics, potential support to LoD2 analysts for SAR) - Defines & executes operational crisis protocols, post-mortem analysis & remediation plans TEAM LEADERSHIP - Recruit and lead a multi-layer organization of ~80 FTEs across KYB L1, TM L1, Fraud & Risk L1 within 18 months - Build your N-1 lines with dedicated performance framework and dedicated team cultures - Foster a culture of rigor, accountability, and continuous learning - Ensure work-life balance despite operational intensity; implement shift rotations, on-call schedules - Develop talent internally: promote high performers, create senior analyst / team lead roles - Collaborate cross-functionally with Tech, Product, Compliance, and Risk teams PROJECTS & EXPANSION - Accompany licence passporting to other European markets, starting with Germany : own organization evolution, localization and process adaptation - Plan & accompany customers migration out of the BaaS model together with the Strategic Project Manager overseeing our licence project (knowledge transfer, incident management, coordination) CREDIT RISK ASSESSMENT & DECISIONING - Deploy credit risk policies defined by LoD2 across all credit products (wallet financing, invoice financing, BNPL) - Manage credit origination workflows - Monitor active credit portfolio by tracking repayment schedules & low signals - Challenge risk policies when operational friction blocks growth - Oversee credit risk performance and implement credit decisioning tools PROFILE & MUST‑HAVE EXPERIENCE EXPERIENCE - 8+ years in financial services operations, ideally in a regulated fintech, bank, or payment institution - 3+ years managing LoD1 operations (KYB/KYC, transaction monitoring, fraud & risk) in a regulated environment - Direct experience with ACPR or similar EU regulator (AMF, BaFin, FCA): licence application, audits, reporting - Track record in scaling environment - Hands-on experience implementing and optimizing LCB-FT tooling - Experience working under dual reporting (operational + compliance) in a 3 Lines of Defense model - Bonus: experience in credit operations (Société de financement scope) or BaaS partnerships TECHNICAL SKILLS - Deep knowledge of French AML/CTF regulations: ACPR requirements, TRACFIN obligations, FATF standards - Operational expertise in KYB/KYC workflows, transaction monitoring rules (scenario design, thresholds), fraud typologies - Data-driven approach: proficient in analytics tools (SQL, BI dashboards), able to interpret operational metrics and drive decisions - Tooling evaluation and implementation: ability to assess vendors, negotiate contracts, lead integrations with Tech teams - Process automation and AI: understanding of ML-based fraud detection, RPA for document processing, chatbots for L1 support - Risk appetite calibration: able to balance compliance rigor with operational efficiency without compromising risk posture SOFT SKILLS - Strong leadership and ability to influence - Excellent communication skills across all levels (Board, regulators, operational teams) - Rigorous, principled, and accountable - Pragmatic, impact‑driven approach, capable of operating under strong regulatory constraints without blocking innovation. - Comfortable operating in a dual posture of operations and advisory, with clear boundaries between the two - Strong pedagogy: able to explain complex operations to product managers, engineers and founders in simple, actionable terms. - Challenging yet constructive: comfortable questioning senior leaders, while remaining solution‑oriented and business‑minded. LANGUAGES, PRESENCE & LOCATION - Languages: Fluent French and English are mandatory - Location: - Based in France, with a strong preference for Paris. - Regular on‑site presence in Paris is expected; partial remote is possible, but this is not a fully remote role. WHY JOIN US? - Greenfield regulatory project: Be the architect of a new regulated entity, from licence application to operational rollout. - Massive impact: Shape the way financial services are delivered to hundreds of thousands of French SMEs. - High autonomy & influence: - Direct, regular interaction with the COO - Central role in sustaining the scale of the entity while applying its risk classification - Fast‑growing fintech environment: - Work closely with top‑tier product and engineering teams. - Help invent the next generation of SME financial services under a robust, modern compliance and risk framework. - Competitive compensation package, including equity components aligned with impact and responsibility. HIRING PROCESS - HR interview with Simon (Senior Recruiter) - Who interview Stanislas de Villoutreys (Head of Legal, Compliance and Risk) and Maxime Leclercq (General Manager Financial Services) - Case Stanislas and Eric Scaramozzino (VP Strategic Initiatives) - Team Fit with Tiffany Dubois (Strategic Project Manager) and Hippolyte Prost (Associate Team Lead Strategy & Operations) - Last round with Felix Blossier (COO and cofounder) and Guillaume Nicolle (Lead Internal Control & Risk) What do we do to make your work life easier \uD83C\uDF34 Wherever you are based, you will get 25 vacations days paid by Pennylane \uD83D\uDCB5 You’ll have a competitive compensation package \uD83D\uDCC8 You'll get company shares to enjoy a piece of the success story you're building with us \uD83C\uDFE1 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it ⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness \uD83D\uDCBB You’ll get the latest Apple equipment \uD83C\uDFE2 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone \uD83C\uDF89 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone. If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…) We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries. Who are we looking for ? To thrive at Pennylane, you need : -To speak English (level is assessed and appreciated according to the department you’re applying to) -To be energized by an ever-shifting work environment -To be highly collaborative (within your team or other stakeholders) -Sufficiently experienced to prioritize business-led actions on your day to day activity We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria. If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration. Important information for candidates Recruitment scam attempts are on the rise. We invite you to remain vigilant during your exchanges. Applications through official channels only : apply exclusively through our job postings published on our official platforms (career site, official partner pages). Always verify the sender's email address: our communications are sent from professional email addresses with the domains @pennylane.com or @pennylane-partners.com We will never ask you for payment or financial information (bank details, payment for an interview, equipment purchases, etc.) as part of the recruitment process. If such a request is made to you, it is fraudulent. We invite you to not respond and to report it to us immediately. We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment. We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at. \uD83C\uDDEB\uD83C\uDDF7 Données personnelles Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement \uD83C\uDDEC\uD83C\uDDE7 Personal Data Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement \uD83C\uDDE9\uD83C\uDDEA Personenbezogene Daten Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement", "summaryDescription" : "Head of Operations - Financial Services at Pennylane. Skills: Operations leadership, Risk policy application, Process optimization. Build and lead teams. Deploy LCB-FT policies", "createdAt" : "2026-06-14T21:40:11.097", "lastUpdated" : "2026-06-16T05:53:19.683", "ingestTimestamp" : "2026-06-14T21:40:11.097", "mongoId" : "6a2c688274d8ee00a0903aac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "KYB", "KYC", "Transaction monitoring", "Fraud detection", "Credit assessment", "Credit decisioning", "Operations leadership", "Risk policy application", "Process optimization", "Payment operations", "Credit operations", "Risk management", "Agile", "Scrum", "LCB-FT", "Etablissement de paiement", "Société de financement", "BaaS model" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 480.62057, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a21a1e674d8ee00a0ca226e", "title" : "Mortgage Servicing Assistant", "company" : "OneDome", "industry" : "Real Estate", "salary" : { "min" : 165000.0, "max" : 240000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an entry-level Mortgage Servicing Assistant in Cape Town, South Africa, adjusted for the real estate industry and company size." }, "location" : "Cape Town, ZA", "locations" : [ "Cape Town", "ZA" ], "timestamp" : "2026-06-15T08:04:57.070", "fingerprint" : "6a44e2119858b47c8a5473381b412968e9e9780d4ab0f4b8023622c84acc869b", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://onedome.breezy.hr/p/23e14ed4dcf601-mortgage-servicing-assistant", "externalId" : "23e14ed4dcf601", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "rawDescription" : "Company Information OneDome is an award-winning next generation property marketplace (one stop shop housing ecosystem). 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The OneDome platform makes transactions faster, more assured an", "summaryDescription" : "Mortgage Servicing Assistant at OneDome", "createdAt" : "2026-06-14T01:33:38.106", "lastUpdated" : "2026-06-15T08:04:57.070", "ingestTimestamp" : "2026-06-14T01:33:38.106", "mongoId" : "6a21a1e674d8ee00a0ca226e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 480.1656, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c681474d8ee00a090239c", "title" : "Test Team Manager", "company" : "Droyd", "industry" : "Test & Deployment", "salary" : { "min" : 95000.0, "max" : 130000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco, CA", "locations" : [ "San Francisco, CA" ], "timestamp" : "2026-06-16T04:02:37.751", "fingerprint" : "9b3b8686381083a07998ba44b8576ea04722b208b4878b2168fde868a45c8834", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/droyd/64fa2eb5-a901-4d7a-bfd6-ee8b5ac16a97/application", "externalId" : "64fa2eb5-a901-4d7a-bfd6-ee8b5ac16a97", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Program management", "Procurement" ], "softSkillsList" : [ "Organized" ], "softSkills" : [ { "name" : "Organized" } ], "majorSkills" : "Process management, Cross-functional coordination, Vendor management, Operational metrics, Resource planning, Continuous improvement", "majorSkillsList" : [ "Process management", "Cross-functional coordination", "Vendor management", "Operational metrics", "Resource planning", "Continuous improvement" ], "coreResponsibilities" : "Coordinate test team operations, Coordinate test team priorities, Track logistics for test environments, Track logistics for hardware setups, Track logistics for deployment preparation, Source equipment, Purchase equipment, Manage e-waste procurement, Coordinate demo logistics, Support demo coordination, Support demo readiness, Manage competitive bakeoffs, Manage structured comparisons, Support forward-deployed workflows, Support teleoperator-facing workflows", "teamCollaboration" : "Work with engineering teams; Work with operations teams", "domainKnowledge" : "Autonomous robotic systems; Hardware manufacturing", "domainList" : [ "autonomous-robotic-systems", "hardware-manufacturing" ], "domainSpecificKnowledge" : [ "Autonomous robotic systems", "Hardware manufacturing" ], "communicationSkills" : "Communicate clearly", "problemSolvingSkills" : "Own messy real-world execution problems", "qualificationsBasic" : "Operational execution, Manage moving parts, Communicate clearly, Own ambiguous work", "qualificationsPreferred" : "Operations experience, Technical program management experience, Procurement experience, Hardware logistics experience, Support demos experience, Support pilots experience, Support field deployments experience, Work closely with engineering teams, Work closely with hardware teams", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Team Droyd builds autonomous robotic systems that automate repetitive manual work in real environments. We design and manufacture our hardware in-house, which means iteration, fabrication, and execution all happen under one roof. Our test team keeps demo and evaluation systems running, coordinates real-world testing, and helps prepare the company for pilot deployments — a highly practical, cross-functional team at the center of making the product real. About the Role As the Test Team Manager / Buyer at Droyd, you will coordinate the operational side of testing and demo readiness. You will help source equipment, manage e-waste procurement, coordinate demo logistics, and keep the test team moving across a wide range of priorities. This role is part operations lead, part program manager, and part buyer — ideal for someone organized, proactive, and excited to own messy real-world execution problems. This role is based on-site in San Francisco, CA. In This Role, You'll Operations & Coordination - Coordinate day-to-day test team operations and priorities - Track logistics for test environments, hardware setups, and deployment preparation - Work closely with engineering and operations teams to keep testing moving Procurement - Source and purchase equipment, including e-waste and test infrastructure - Manage vendors, quotes, and lead times for test team needs Demos & Deployment Readiness - Support demo coordination and readiness across internal and customer-facing needs - Help manage competitive bakeoffs and structured comparisons against other systems - Help support the eventual forward-deployed and teleoperator-facing workflows of the team Work Environment & Schedule - On-site in San Francisco, CA - Full-time Compensation: $95K–$130K base salary, plus equity We're Looking For Candidates Who - Are highly organized and strong at operational execution - Can manage many moving parts across logistics, procurement, and coordination - Communicate clearly across technical and non-technical teams - Are proactive and comfortable owning ambiguous, high-urgency work - Thrive in a fast-moving startup environment Nice to have: - Experience in operations, technical program management, procurement, or hardware logistics - Experience supporting demos, pilots, or field deployments - Experience working closely with engineering or hardware teams", "summaryDescription" : "Test Team Manager at Droyd. Skills: Process management, Cross-functional coordination, Vendor management, Operational metrics, Resource planning, Continuous improvement. Coordinate test team operations. 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S. Virgin Islands", "locations" : [ "U. S. Virgin Islands" ], "timestamp" : "2026-06-16T11:12:56.661", "fingerprint" : "031297e1afdc11a0344a5faece7e5a539fdd2326481eef653e21444ba984261b", "source" : "workday", "language" : "en", "applyUrl" : "https://fedex.wd1.myworkdayjobs.com/FXE-LAC_External_Career_Site/job/FXE-LACVISTXASTXA-St-Croix/CI327--Operations-Coordinator_RC779300-1", "externalId" : "RC779300", "industryFunction" : { }, "structuredLocations" : [ { "city" : "St. Croix", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "17.7291240,-64.7589156" } ], "locationText" : "St. Croix, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 4, "professionalSkills" : [ "Administrative support", "Clerical support", "People skills" ], "hardSkillsList" : [ "Package tracing", "Dispatching", "Delivery", "Pick-up" ], "hardSkills" : [ { "name" : "Package tracing", "level" : "intermediate" }, { "name" : "Dispatching", "level" : "intermediate" }, { "name" : "Delivery", "level" : "intermediate" }, { "name" : "Pick-up", "level" : "intermediate" } ], "majorSkills" : "Operations support, Administrative support, Customer service", "majorSkillsList" : [ "Operations support", "Administrative support", "Customer service" ], "coreResponsibilities" : "Provide daily operational and administrative support, Ensure effective utilization of time and effort, Perform administrative and clerical activities, Support operations, Trace packages, Dispatch, Handle delivery and pick-up, Deal with customers, Lead operations, Provide technical support to operations, Ensure established procedures are followed, Supervise in absence of management, Ensure optimum service schedules are developed, Coordinate service schedules within operations, Coordinate processing of station documentation, Coordinate customer status paperwork, Coordinate GNSL reports, Coordinate financial statements, Provide weekly activity review, Provide monthly activity review, Provide training to personnel", "domainKnowledge" : "Ground ops; Ramp operations; Gateway locations", "domainList" : [ "ground-ops", "ramp-operations", "gateway-locations" ], "domainSpecificKnowledge" : [ "Ground ops", "Ramp operations", "Gateway locations" ], "communicationSkills" : "Verbal communication; Written communication; Oral communication", "documentationSkills" : "Station documentation; Customer status paperwork; GNSL reports; Financial statements", "qualificationsBasic" : "High School Education/Equivalent, Four (4) years express, cargo, airline, or transportation experience, Good verbal, written, and oral communication skills, Computer literate, Good administrative, clerical, and people skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Welcome** Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for. View current job opportunities, or search on specific criteria to find jobs that match your interests RC779300 CI327: Operations Coordinator (Open) CI327: Operations Coordinator Full time Peter's Rest Commercial CenterPeter's RestSt. Croix, VI 820U. S. Virgin Islands Provide daily operational and administrative support to Sr Manager or a Manager in ground ops, ramp, and/or gateway locations, ensuring the most effective utilization of time and effort._x000D_ _x000D_ Performs a variety of administrative, clerical, and additional key activities to support the operation, including tracing packages, dispatching, delivery and pick-up, dealing with customers, etc. Leads and provides technical support to operation and ensures that established procedures are followed. Supervises in the absence of management. Ensures that optimum service schedules are developed and coordinated within the operations. Coordinates processing of station documentation and customer status paperwork, GNSL reports, and financial statements. Provides weekly and monthly activity review. Provides training to other location personnel as necessary. High School Education/Equivalent. Four (4) years express, cargo, airline, or transportation experience. Good verbal, written, and oral communication skills. Computer literate. Good administrative, clerical, and people skills. Interview process will be required. Resume must be received by hiring mgr by 6/21/26. **Job Posting End Date:** 2026-06-22", "summaryDescription" : "CI327: Operations Coordinator at FedEx Express. Skills: Operations support, Administrative support, Customer service. Provide daily operational and administrative support. Ensure effective utilization of time and effort", "postedDate" : "2026-06-16T03:48:10.323", "createdAt" : "2026-06-16T03:48:10.299", "lastUpdated" : "2026-06-16T11:12:56.661", "ingestTimestamp" : "2026-06-16T03:48:10.299", "mongoId" : "6a30564cf292fd229cf270a7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fedex.wd1.myworkdayjobs.com/FXE-LAC_External_Career_Site/job/FXE-LACVISTXASTXA-St-Croix/CI327--Operations-Coordinator_RC779300-1", "salaryAnnualMin" : 51000, "salaryAnnualMax" : 73000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Package tracing", "Dispatching", "Delivery", "Pick-up", "Operations support", "Administrative support", "Customer service", "Clerical support", "People skills", "Ground ops", "Ramp operations", "Gateway locations" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "executive", "dataQualityScore" : 0.8888889, "_score" : 475.81024, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc34474d8ee00a0a08e03", "title" : "People Business Partner- Customer Operations", "company" : "Owner", "industry" : "G&A", "salary" : { "min" : 155000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - United States", "locations" : [ "Remote - United States", "Remote - Canada" ], "timestamp" : "2026-06-16T00:58:09.046", "fingerprint" : "59a2fd5bce55eed00dc8031061a3c8141951f3a2c576a0c990af3ce75ca9bd0e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/owner/7254239e-8504-47c5-ab8f-31f3f6e7a50a/application", "externalId" : "7254239e-8504-47c5-ab8f-31f3f6e7a50a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Organizational design", "Workforce planning", "Talent acquisition", "Succession strategies", "Performance management", "Employee relations", "Organizational effectiveness" ], "hardSkillsList" : [ "HR processes", "Talent management", "Employee engagement", "Change management" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "HR processes", "level" : "intermediate" }, { "name" : "Talent management", "level" : "intermediate" }, { "name" : "Employee engagement", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "People Business Partner, Organizational development, Talent management", "majorSkillsList" : [ "People Business Partner", "Organizational development", "Talent management" ], "coreResponsibilities" : "Serve as advisor to leadership, Align People strategy with business priorities, Help leaders scale teams, Partner on organizational design, Improve efficiency and accountability, Attract exceptional talent, Develop retention strategies, Develop succession strategies, Coach managers on performance management, Coach leaders on talent decisions, Coach leaders on employee relations, Champion initiatives promoting values, Drive positive workplace culture, Drive employee engagement, Improve how the organization operates, Build high-performing teams, Strengthen culture, Navigate change, Solve complex organizational challenges, Influence senior stakeholders, Build high-performing teams, Ensure compliance with laws", "teamCollaboration" : "Customer Success leadership; Customer Support leadership; Talent team; Managers and leaders", "domainKnowledge" : "Customer Success; Customer Support; Restaurant industry; SMB software; U.S. legislation; LATAM legislation", "domainList" : [ "customer-success", "customer-support", "restaurant-industry", "smb-software", "u-s-legislation", "latam-legislation" ], "domainSpecificKnowledge" : [ "Customer Success", "Customer Support", "Restaurant industry", "SMB software", "U.S. legislation", "LATAM legislation" ], "toolProficiency" : [ "Rippling HRIS", "Lattice" ], "communicationSkills" : "Interpersonal skills; Leadership skills", "problemSolvingSkills" : "Problem thinking skills", "outcomesObjectives" : "Improve efficiency; Improve accountability; Improve business outcomes; Strengthen leadership bench strength; Support long-term growth; Foster culture of high standards; Foster culture of continuous feedback; Foster culture of accountability", "qualificationsBasic" : "5+ years experience in People Operations, Experience creating and implementing strategies, Knowledge of U.S. and LATAM legislation, Expertise in organizational development, Excellent judgement and problem thinking skills, Proficiency in HR tech stack", "qualificationsPreferred" : "Experience in Customer Success & Support, Experience in a start-up environment, Supporting a global workforce, Spanish speaking a big plus, Experience with Rippling HRIS & Lattice", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you We’re expanding our People Business Partner team at Owner! As a People Business Partner, you'll be a key strategic partner to our Customer Success and Support leaders, helping scale an organization that delivers world-class customer service to thousands of restaurant owners. Customer Success is critical to our Mission and vision: our service role models are companies like Zappos and Apple, and we hold a very high bar for our teams’ performance. In this role, you'll align People strategy with business priorities, driving organizational effectiveness, performance, engagement, and growth. You'll bring a proactive, systems-oriented approach to solving challenges—building frameworks, processes, and operating rhythms that help leaders scale their teams and improve how the organization operates. As an embedded partner, you'll serve as a trusted advisor and coach to leaders, helping them build high-performing teams, strengthen culture, and navigate change. At Owner, the People Business Partner role goes far beyond the “traditional” scope: you’ll operate much like a Chief of Staff for your business group. If you're energized by solving complex organizational challenges, influencing senior stakeholders, and building high-performing teams in a fast-paced environment, we'd love to meet you. This role is 100% remote and can be based anywhere in the United States or Canada. THE IMPACT YOU WILL HAVE - Strategic Business Partnership: Serve as a trusted advisor to Customer Success & Support leadership, aligning People strategy with business priorities and helping leaders scale high-performing teams through periods of rapid growth and change. - Organizational Effectiveness: Partner with leaders on organizational design, workforce planning, team structure, and operating models that improve efficiency, accountability, and business outcomes. - Talent & Team Growth: Partner with our Talent team to attract exceptional talent while developing retention and succession strategies that strengthen leadership bench strength and support long-term growth. - Leadership Coaching & Performance: Coach managers and leaders through performance management, talent decisions, and employee relations matters, fostering a culture of high standards, continuous feedback, and accountability. - Culture and Engagement: Champion initiatives that promote Owner’s values and drive positive workplace culture and employee engagement. Leverage employee feedback and organizational insights to continuously improve how we work. - People Analytics & Insights: Use data to identify trends, uncover opportunities, and influence decisions related to performance, retention, engagement, and organizational health. Translate insights into actionable recommendations for business leaders. - Compliance & Risk Management: Ensure People practices comply with applicable employment laws and regulations across our global workforce, balancing compliance with a practical, business-first approach. WHO YOU’LL WORK WITH - Customer Support and Customer Success MINIMUM REQUIREMENTS - Minimum of 5 + years of demonstrated experience in People Operations, with a focus on business partnership ideally within Customer Success & Support, preferably in a start-up environment and supporting a global workforce. - Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team. - Proven Experience creating and implementing strategies that drive organizational effectiveness. - Strong Knowledge and understanding of local legislation as it relates the the U.S. and LATAM (Mexico & Colombia). Spanish speaking a big plus! - Expertise in organizational development, including a strong understanding of talent acquisition, employee engagement and performance management. - Excellent judgement and problem thinking skills. - Proficiency in HR tech stack (preferably Rippling HRIS & Lattice), with the ability to interpret data and drive actionable insights. - Excellent communication, interpersonal, and leadership skills with the ability to influence and empower team members at all levels. PAY AND BENEFITS - This role's estimated base salary range is $155k - $175k USD / $155k - $175k CAD, plus a generous pre-IPO equity package. - Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.", "summaryDescription" : "People Business Partner- Customer Operations at Owner. Skills: People Business Partner, Organizational development, Talent management. Serve as advisor to leadership. Align People strategy with business priorities", "createdAt" : "2026-06-14T18:33:31.924", "lastUpdated" : "2026-06-16T00:58:09.046", "ingestTimestamp" : "2026-06-14T18:33:31.924", "mongoId" : "6a2cc34474d8ee00a0a08e03", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 175000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "HR processes", "Talent management", "Employee engagement", "Change management", "Leadership", "Mentoring", "People Business Partner", "Organizational development", "Organizational design", "Workforce planning", "Talent acquisition", "Succession strategies", "Performance management", "Employee relations", "Organizational effectiveness", "Customer Success", "Customer Support", "Restaurant industry", "SMB software", "U.S. legislation", "LATAM legislation", "Rippling HRIS", "Lattice" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 469.87933, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a308fe5f292fd229c0ae0a8", "title" : "Operational and Technical Accounting Team Member", "company" : "Intersect", "industry" : "Corporate Finance", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Operational and Technical Accounting Team Member in the US Energy industry, adjusted for remote work and company size." }, "location" : "United States", "locations" : [ "United States", "Canada" ], "certifications" : [ "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA" ], "timestamp" : "2026-06-16T15:01:30.609", "fingerprint" : "a897989765cd06184b39c15f0c4850ba083d6ed3d3b4709a9c087516289ce859", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/intersect/3ae4385c-b1ff-487d-9261-0a35186180ba/apply", "externalId" : "3ae4385c-b1ff-487d-9261-0a35186180ba", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "domainKnowledge" : "Financial instruments; Regulatory frameworks; Risk methodologies; Quantitative skills", "domainList" : [ "financial-instruments", "regulatory-frameworks", "risk-methodologies", "quantitative-skills" ], "domainSpecificKnowledge" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description We’re a team of friends bound together by a mission to preserve our planet for future generations through innovative energy solutions and modern infrastructure. Intersect develops, constructs, and operates the most ambitious power and data center infrastructure in the country by co-locating industrial demand with dedicated gas and renewable power generation. Intersect was acquired by Google in March 2026 and operates as an independent subsidiary. We are developing and constructing multiple gigawatts of energy and data center projects in the U.S., enabling more data center and generation capacity to come online faster. We’re on an aggressive growth trajectory and looking for people hungry to tackle the largest energy challenges on the planet. Location & Team Gatherings Intersect has been a fully flexible workplace since its founding in 2016. We’ve been very intentional about the way we do things. We are not work-from-home, hybrid, or in-office - we are any and all of those options! Deepening social connections and offering shared experiences is a cornerstone of the way we work. We connect as a team at our Team Week experiences four times a year and at our recently established Hub locations - SF Bay Area, NYC Metro Area, NY; Denver, CO; Austin, TX; Calgary, AB; and Toronto, ON. We are currently looking for candidates located within 60 miles of any of the listed hubs to foster more in-person connections while maintaining our flexible remote culture. ## Additional Information Equity: Beyond your salary, you’ll receive an Equity Grant, giving you a meaningful stake in our parent company. Health & wellness: 100% premium coverage for you and your dependents on medical, dental, and vision Time to recharge: Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year) Family support: Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning and family care support through Carrot and Maven Mental health: Free access to Spring Health, including 5 free therapy and psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+ Perks & extras: $150 monthly food stipend, $150 monthly reimbursement for cell phone and internet, pet insurance allowance, full home office setup, free access to UrbanSitter with $625 in quarterly company-paid credits, ActiveHero, and One Medical Intersect maintains a work environment free from discrimination, one where all employees are treated with dignity and respect. All employees share in the responsibility for fulfilling Intersect's commitment to equal employment opportunity. Intersect does not discriminate against any employee or applicant on the basis of age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by and consistent with applicable local laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.", "summaryDescription" : "Operational and Technical Accounting Team Member at Intersect", "postedDate" : "2026-06-15T23:03:53.343", "createdAt" : "2026-06-15T23:03:53.343", "lastUpdated" : "2026-06-16T15:01:30.609", "ingestTimestamp" : "2026-06-16T03:26:18.305", "mongoId" : "6a308fe5f292fd229c0ae0a8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills", "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA" ], "skillCount" : 14, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 469.4944, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Energy", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8c8374d8ee00a0975b55", "title" : "Membership Services Team Lead- Overnight", "company" : "WHOOP", "industry" : "Membership Services", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Membership Services Team Lead in Limerick, Ireland, adjusted for the technology industry and manager-level experience." }, "location" : "Limerick", "locations" : [ "Limerick" ], "timestamp" : "2026-06-15T09:50:26.652", "fingerprint" : "9d75338b35c606b326d9137bc28683137a24b68346f48655507019ddcdbc51f4", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/whoop/70aa573e-c309-48de-aef6-e5e92966fdb9/application", "externalId" : "70aa573e-c309-48de-aef6-e5e92966fdb9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Limerick", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.6612520,-8.6301239" } ], "locationText" : "Limerick, Ireland", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Performance goals", "KPIs analysis", "Troubleshooting issues", "Problem resolution" ], "softSkillsList" : [ "Leadership", "Coaching", "Mentoring" ], "hardSkills" : [ { "name" : "Performance goals", "level" : "intermediate" }, { "name" : "KPIs analysis", "level" : "intermediate" }, { "name" : "Troubleshooting issues", "level" : "intermediate" }, { "name" : "Problem resolution", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Coaching" }, { "name" : "Mentoring" } ], "majorSkills" : "Team leadership, Operational metrics, Member experience", "majorSkillsList" : [ "Team leadership", "Operational metrics", "Member experience" ], "coreResponsibilities" : "Manage a team, Identify training opportunities, Partner with L&T, Conduct regular 1:1s, Build a high-performing team, Engage and develop direct reports, Manage HR-related issues, Conduct regular shadowing sessions, Review emails, Interact directly with members, Offer solutions, Stay on top of administrative responsibilities, Maintain in-depth knowledge, Create a positive team culture, Leverage AI-driven tools, Support cross-functional projects, Provide team insights, Execute operational tasks", "teamCollaboration" : "Partner with L&T; Partner with QS; Partner with Content teams; Cross-functional projects; Department-wide projects", "domainKnowledge" : "App-related issues; Hardware troubleshooting; User data analysis; Membership inquiries; Billing inquiries", "domainList" : [ "app-related-issues", "hardware-troubleshooting", "user-data-analysis", "membership-inquiries", "billing-inquiries" ], "domainSpecificKnowledge" : [ "App-related issues", "Hardware troubleshooting", "User data analysis", "Membership inquiries", "Billing inquiries" ], "toolProficiency" : [ "AI-driven tools" ], "communicationSkills" : "Written communication; Verbal communication; Effective communication; Clear communication", "documentationSkills" : "Documentation", "continuousLearning" : "Development plans; Growth plans", "innovationCreativity" : "Creative solutions", "problemSolvingSkills" : "Root cause analysis; Troubleshooting issues; Problem resolution", "specialRequirements" : "Overnight schedule", "outcomesObjectives" : "Meet or exceed performance goals; Meet or exceed KPIs; Deliver first-class support", "qualificationsBasic" : "Eligible to live and work in Ireland, Available to work onsite 4 days per week, Flexibility to work flexible shifts, Overnight schedule between 7:00 pm and 8:00 am", "qualificationsPreferred" : "Team Leader or Manager experience in a contact centre environment", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At WHOOP, we're on a mission to unlock human performance. We empower our members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Team Manager for our overnight team, someone with a passion for leadership who will support and inspire our Membership Services Representatives (MSRs) as well as support the wider leadership team. Our Membership Services team is a group of professionals who love supporting communities and thrive on uncovering root causes to solve member challenges. In this leadership role, you will support teams in both Ireland and the U.S. who handle a variety of support needs, including app-related issues, hardware troubleshooting for the WHOOP strap, analytical questions about user data, and membership or billing inquiries. We’re looking for a highly motivated individual who is passionate about delivering an exceptional member experience and coaching others to do the same. A strong aptitude for leading, developing, and driving a team toward success is essential. Reporting to the Operations Manager or Team Manager II, you will provide hands-on leadership and supervision within the Operations team, ensuring your team consistently meets and exceeds service delivery targets while delivering first-class support to our members. This is a Hybrid role based in our Limerick office in Ireland. You may work remotely one day per week, with the remainder of your schedule spent onsite. RESPONSIBILITIES: - - Manage a team of 10–15 Membership Services Representatives with varying schedules. - Identify training and development opportunities and partner with L&T, QS, and Content teams to implement targeted development plans and resources. - Conduct regular 1:1s, team meetings, and coaching sessions in line with established standards. - Build, develop, and lead a high-performing team that meets or exceeds defined performance goals and KPIs. - Engage and develop direct reports by fostering an open, collaborative environment, providing individualized coaching and growth plans, and driving needs-based initiatives through effective communication, feedback, and best-practice sharing. - Manage HR-related issues appropriately and in accordance with company guidelines. - Conduct regular shadowing sessions with the team to ensure quality, consistency, and efficiency. - Review emails and escalated member issues within an acceptable time frame & interact directly with members when necessary. - Follow company guidelines while thinking quickly and creatively to offer solutions that meet member needs. - Stay on top of all administrative responsibilities, ensuring accurate, timely completion of required workflows, reporting, documentation, and internal updates. - Maintain in-depth knowledge of processes and procedures, supporting team questions and providing approvals as needed. - Create and maintain a positive, inclusive, and motivating team culture. - Leverage AI-driven tools and insights to improve team efficiency, enhance member experience, and support data-informed coaching and decision-making. - Support cross-functional and department-wide projects by providing team insights, executing operational tasks, and helping drive successful implementation. QUALIFICATIONS - - Previous Team Leader or Manager experience in a contact centre environment is strongly preferred. - Passion for leading, coaching, and developing others. - Excellent written and verbal communication skills. - Positive attitude and high-energy performer with a solutions-oriented mindset. - Ability to thrive in a dynamic, fast-paced startup environment. - Ability to leverage multiple applications, systems, and tools effectively. - Strong planning and organisational skills, with the ability to work under pressure, remain calm, communicate clearly, and prioritise workload to meet deadlines. - Proven track record of analysing information, troubleshooting issues, and resolving problems effectively. - Demonstrated ability to lead by example, acting as a role model for time, attendance, professionalism, and overall team standards. - Strong commitment to maintaining confidentiality and handling sensitive information with discretion and integrity. - Must be eligible to live and work in Ireland. - Must be available to work at our Limerick office 4 days per week. - Flexibility to work flexible shifts across a Monday–Sunday overnight schedule between 7:00 pm and 8:00 am. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.", "summaryDescription" : "Membership Services Team Lead- Overnight at WHOOP. Skills: Team leadership, Operational metrics, Member experience. Manage a team. 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L. U.", "industry" : "Fulfillment Operations Management, Fulfillment Center, studentprograms", "salary" : { "min" : 12000.0, "max" : 18000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Operations Internship in Madrid, Spain, adjusted for entry-level seniority and company size." }, "location" : "Madrid, Community of Madrid, ESP", "locations" : [ "Madrid, Community of Madrid, ESP" ], "timestamp" : "2026-06-15T06:21:48.674", "fingerprint" : "1adfeb66d518e39a230d418e63617019e35a041ae068b2b662d6616b9a1fa060", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3098880/apply", "externalId" : "d823cee6-baa8-45dd-8c91-c00b158f741b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madrid", "state" : "Community of Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "40.4167820,-3.7035070" } ], "locationText" : "Madrid, Community of Madrid, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Operational challenges", "Improvement opportunities", "Performance management" ], "hardSkillsList" : [ "Analytical skills", "Data analysis" ], "softSkillsList" : [ "Teamwork", "Diversity", "Flexibility" ], "hardSkills" : [ { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamwork" }, { "name" : "Diversity" }, { "name" : "Flexibility" } ], "majorSkills" : "Process management, Data analysis, Team development", "majorSkillsList" : [ "Process management", "Data analysis", "Team development" ], "coreResponsibilities" : "Complete high-priority projects, Analyze data, Identify operational challenges, Identify opportunities for improvement, Propose solutions, Test solutions, Implement effective solutions, Develop communication skills, Develop teamwork skills, Work with managers, Work with stakeholders, Work with frontline associates, Engage with various teams, Gather knowledge, Participate in pre-briefs, Participate in flow meetings, Participate in discussions, Trace journey of customer order, Cultivate safe environment, Cultivate productive environment, Harness potential of teams, Effective engagement, Performance management strategies", "teamCollaboration" : "Working with managers; Working with stakeholders; Working with associates; Engage with various teams; Collaborate with interns", "domainKnowledge" : "Fulfillment Centers; Sortation Centers; Delivery Stations", "domainList" : [ "fulfillment-centers", "sortation-centers", "delivery-stations" ], "domainSpecificKnowledge" : [ "Fulfillment Centers", "Sortation Centers", "Delivery Stations" ], "communicationSkills" : "Spoken English; Written English; Local language", "continuousLearning" : "Learning sessions; Learning platforms", "problemSolvingSkills" : "Analytical skills; Problem-solving skills", "specialRequirements" : "Potential relocation, Work various schedules, Work shift patterns", "outcomesObjectives" : "Deliver results; Enhance functionality; Enhance service", "qualificationsBasic" : "Currently in penultimate or final year, Working towards a university degree, Eligible to complete a full-time internship, Right to work in country of employment", "qualificationsPreferred" : "Problem-solving and analytical skills, Identify process improvements, Innovative solutions, Excellent communication and teamwork skills, Collaborate effectively with others, Demonstrated curiosity, Proactivity, Willingness to take on challenges, Ambiguous, fast-paced environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Please note: we have several opportunities across Spain and require flexibility in terms of locations; when applying for the role, please be sure to list all your location preferences around Spain. All our internship will take place fully on-site. Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfillment centres, millions of items are picked and packed annually, while delivery teams work to get orders to customers on time. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps the business running smoothly. The team takes pride in delivering the quality service Amazon is known for globally. Note: You must have the right to work in the country of employment by the start date. Key job responsibilities As an Amazon operations intern, you'll have the opportunity to apply your analytical skills to impactful projects that enhance the functionality and service of Fulfillment Centers, Sortation Centers, and Delivery Stations. Key aspects of the role include: - Completing high-priority projects to the highest standard, demonstrating your ability to deliver results - Analyzing data to identify operational challenges and opportunities for improvement - Proposing and testing solutions, collaborating with the team to implement the most effective ones - Developing communication and teamwork skills by working with managers, stakeholders, and frontline associates. - Be on the move within the building to engage with various teams. This includes actively gathering knowledge by participating in activities such as pre-briefs, flow meetings, and discussions with the leadership team and associates. - Ability to navigate the workspace and move between different areas is essential for this position. - Displaying flexibility to work various schedules and shift patterns as required. - Potential relocation to the designated work location. A day in the life Our internships are educational opportunities that allow you, our future managers, to discover how we lead and develop our teams of associates. You'll immerse yourself in the fast-paced, complex world of our Fulfillment Centers, Sortation Hubs, and Delivery Stations, witnessing how our managers engage their teams to fulfill customer expectations. This internship will place you at the heart of our operations, enabling you to trace the journey of a customer order. You'll gain a realistic job preview of the full-time opportunities awaiting you within our organization. You'll learn how our managers cultivate a safe, productive environment, harnessing the full potential of their teams through effective engagement and performance management strategies. This is your chance to develop skills that will propel you towards a rewarding career with Amazon. About the team Intern Community: • As an Amazon Intern, you'll be part of a vibrant, supportive community that empowers your growth and development. You'll collaborate with interns from around the world, networking and participating in social events to broaden your perspectives. You can also join specialized groups focused on areas like sustainability to explore your diverse interests. Support: • The internship program provides a robust support system, including weekly intern office hours, dedicated IT and HR support, and a program team committed to your success. This ensures you have the guidance and assistance needed to thrive. Learning Sessions: • Exclusive learning sessions will further enhance your skills, granting you access to Amazon's cutting-edge learning platforms and the expertise of industry leaders. These structured development opportunities will prepare you for the next step in your career. Opportunities: • Upon successful completion of the internship, you may be considered for a graduate role or a second internship, allowing you to continue your journey with Amazon. Additionally, you'll enjoy a competitive monthly salary, relocation support, and access to a range of employee benefits. Internship Start Dates across the year: • We are hiring interns to start anytime from January through July 2026. Each month, we'll hold 1-2 onboarding days for new hires. Basic Qualifications: - Currently in your penultimate or final year and working towards a university degree in Supply Chain, Business/Management, Engineering or another related field. - Eligible to complete a full-time internship of 3-6 months. - Highly proficient in both spoken and written English and the local language of the country you are applying for (Common European Framework of Reference C1). Preferred Qualifications: - Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions. - Excellent communication and teamwork skills, able to collaborate effectively with others. - Demonstrated curiosity, proactivity, and willingness to take on challenges in an ambiguous, fast-paced environment. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Operations Internship at Amazon Spain Fulfillment, S. L. U.. Skills: Process management, Data analysis, Team development. Complete high-priority projects. Analyze data", "postedDate" : "2026-06-13T12:19:08.281", "createdAt" : "2026-06-13T12:19:08.281", "lastUpdated" : "2026-06-15T06:21:48.674", "ingestTimestamp" : "2026-06-13T12:19:08.281", "mongoId" : "68e0a7e4ce260f92cbf8ebc5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3098880/apply", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Analytical skills", "Data analysis", "Teamwork", "Diversity", "Flexibility", "Process management", "Team development", "Operational challenges", "Improvement opportunities", "Performance management", "Fulfillment Centers", "Sortation Centers", "Delivery Stations" ], "skillCount" : 13, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 464.6835, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68c2e420f8b1b0376634c515", "title" : "Operations Internship", "company" : "Amazon Spain Fulfillment, S. L. U.", "industry" : "Fulfillment Operations Management, Fulfillment Center, studentprograms", "salary" : { "min" : 12000.0, "max" : 18000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Operations Internship in Zaragoza, Spain, adjusted for Amazon's company size and the logistics industry." }, "location" : "Zaragoza, Aragon, ESP", "locations" : [ "Zaragoza, Aragon, ESP" ], "timestamp" : "2026-06-15T04:30:03.708", "fingerprint" : "1f2dc57e54456ff2b3f590bbdc3faacee1885406a6d1c481ccabb2a9fc7d383c", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3078367/apply", "externalId" : "65e26783-a41f-463a-95dc-5c7c6c142193", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Zaragoza", "state" : "Aragon", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.6915847,-0.9101268" } ], "locationText" : "Zaragoza, Aragon, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Operational challenges", "Improvement opportunities", "Performance management" ], "hardSkillsList" : [ "Data analysis" ], "softSkillsList" : [ "Teamwork", "Flexibility" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamwork" }, { "name" : "Flexibility" } ], "majorSkills" : "Process management, Data analysis, Team collaboration", "majorSkillsList" : [ "Process management", "Data analysis", "Team collaboration" ], "coreResponsibilities" : "Complete high-priority projects, Analyze data, Identify operational challenges, Identify opportunities for improvement, Propose solutions, Test solutions, Implement effective solutions, Develop communication skills, Develop teamwork skills, Work with managers, Work with stakeholders, Work with frontline associates, Engage with various teams, Gather knowledge, Participate in pre-briefs, Participate in flow meetings, Participate in discussions with leadership, Participate in discussions with associates, Navigate the workspace, Move between different areas, Work various schedules, Work shift patterns, Relocate to designated work location", "teamCollaboration" : "Work with managers; Work with stakeholders; Work with frontline associates; Engage with various teams; Collaborate with interns", "domainKnowledge" : "Fulfillment Centers; Sortation Centers; Delivery Stations", "domainList" : [ "fulfillment-centers", "sortation-centers", "delivery-stations" ], "domainSpecificKnowledge" : [ "Fulfillment Centers", "Sortation Centers", "Delivery Stations" ], "communicationSkills" : "Communication skills", "continuousLearning" : "Learning sessions; Intern office hours", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "specialRequirements" : "Right to work, Potential relocation", "outcomesObjectives" : "Deliver results", "qualificationsBasic" : "Currently working towards a university degree, Eligible to complete a full-time internship of 3-6 months, Right to work in country of employment", "qualificationsPreferred" : "Problem-solving and analytical skills, Identify process improvements, Test innovative solutions, Excellent communication and teamwork skills, Collaborate effectively with others, Demonstrated curiosity, Proactivity, Willingness to take on challenges, Work in ambiguous, fast-paced environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Please note: we have several opportunities across Germany and require flexibility in terms of locations; when applying for the role, please be sure to list all your location preferences around Germany. All our internship will take place fully on-site. Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions of items are picked and packed annually, while delivery teams work to get orders to customers on time. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps the business running smoothly. The team takes pride in delivering the quality service Amazon is known for globally. Note: You must have the right to work in the country of employment by the start date. Key job responsibilities As an Amazon operations intern, you'll have the opportunity to apply your analytical skills to impactful projects that enhance the functionality and service of Fulfillment Centers, Sortation Centers, and Delivery Stations. Key aspects of the role include: - Completing high-priority projects to the highest standard, demonstrating your ability to deliver results - Analyzing data to identify operational challenges and opportunities for improvement - Proposing and testing solutions, collaborating with the team to implement the most effective ones - Developing communication and teamwork skills by working with managers, stakeholders, and frontline associates. - Be on the move within the building to engage with various teams. This includes actively gathering knowledge by participating in activities such as pre-briefs, flow meetings, and discussions with the leadership team and associates. - Ability to navigate the workspace and move between different areas is essential for this position. - Displaying flexibility to work various schedules and shift patterns as required. - Potential relocation to the designated work location. A day in the life Our internships are educational opportunities that allow you, our future managers, to discover how we lead and develop our teams of associates. You'll immerse yourself in the fast-paced, complex world of our Fulfillment Centers, Sortation Hubs, and Delivery Stations, witnessing how our managers engage their teams to fulfill customer expectations. This internship will place you at the heart of our operations, enabling you to trace the journey of a customer order. You'll gain a realistic job preview of the full-time opportunities awaiting you within our organization. You'll learn how our managers cultivate a safe, productive environment, harnessing the full potential of their teams through effective engagement and performance management strategies. This is your chance to develop skills that will propel you towards a rewarding career with Amazon. About the team Intern Community: • As an Amazon Intern, you'll be part of a vibrant, supportive community that empowers your growth and development. You'll collaborate with interns from around the world, networking and participating in social events to broaden your perspectives. You can also join specialized groups focused on areas like sustainability to explore your diverse interests. Support: • The internship program provides a robust support system, including weekly intern office hours, dedicated IT and HR support, and a program team committed to your success. This ensures you have the guidance and assistance needed to thrive. Learning Sessions: • Exclusive learning sessions will further enhance your skills, granting you access to Amazon's cutting-edge learning platforms and the expertise of industry leaders. These structured development opportunities will prepare you for the next step in your career. Opportunities: • Upon successful completion of the internship, you may be considered for a graduate role or a second internship, allowing you to continue your journey with Amazon. Additionally, you'll enjoy a competitive monthly salary, relocation support, and access to a range of employee benefits. Internship Start Dates across the year: • We are hiring interns to start anytime from January through July 2026. Each month, we'll hold 1-2 onboarding days for new hires. Basic Qualifications: - Currently in your penultimate or final and working towards a university degree in Supply Chain, Business/Management, Engineering or another related field. - Eligible to complete a full-time internship of 3-6 months. - Highly proficient in both spoken and written English and the local language of the country you are applying for (Common European Framework of Reference C1). Preferred Qualifications: - Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions. - Excellent communication and teamwork skills, able to collaborate effectively with others. - Demonstrated curiosity, proactivity, and willingness to take on challenges in an ambiguous, fast-paced environment. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Operations Internship at Amazon Spain Fulfillment, S. L. U.. Skills: Process management, Data analysis, Team collaboration. Complete high-priority projects. Analyze data", "postedDate" : "2026-06-13T11:50:35.216", "createdAt" : "2026-06-13T11:50:35.216", "lastUpdated" : "2026-06-15T04:30:03.708", "ingestTimestamp" : "2026-06-13T11:50:35.216", "mongoId" : "68c2e420f8b1b0376634c515", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3078367/apply", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Teamwork", "Flexibility", "Process management", "Team collaboration", "Operational challenges", "Improvement opportunities", "Performance management", "Fulfillment Centers", "Sortation Centers", "Delivery Stations" ], "skillCount" : 11, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 463.9505, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c683d74d8ee00a0902b30", "title" : "Associate, Operations", "company" : "Standard Subsea", "industry" : "Operations", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Associate, Operations in Los Angeles, United States, adjusted for the technology industry and company size." }, "location" : "Los Angeles", "locations" : [ "Los Angeles" ], "timestamp" : "2026-06-16T04:35:44.336", "fingerprint" : "33c75a2eccc77199a234cde77dc11318ed6e1db67c5ab8a14bc16b7f293163ad", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/standardsubsea/b2e8480f-ef45-4843-859e-e2e80526127a/application", "externalId" : "b2e8480f-ef45-4843-859e-e2e80526127a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Los Angeles", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0536909,-118.2427660" } ], "locationText" : "Los Angeles, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "coreResponsibilities" : "Execute high-priority projects, Build internal systems, Refine internal systems, Coordinate cross-functional workstreams, Ensure milestones are met, Handle critical details, Support strategic initiatives, Identify problems early, Close gaps before issues, Work directly with leadership, Establish company’s operating rhythm", "teamCollaboration" : "Cross-functional workstreams", "problemSolvingSkills" : "Identify problems early; Close gaps before issues", "qualificationsBasic" : "2 to 5 years of experience in a demanding environment", "remoteFriendly" : false, "rawDescription" : "About Us Standard Subsea is building the offshore robotics company. We are developing a fleet of unmanned surface vessels and subsea vehicles to put operations capacity where it's needed, without crewed vessels, without mobilization delays, and at a fraction of the cost. The Role We are hiring an Associate, Operations to work directly with the CEO on building the company from the inside out. This is an unstructured role for someone who thrives in ambiguity, takes ownership without waiting for direction, and delivers results fast. You will handle execution across operations, logistics, recruiting, finance, and special projects. Qualifications - Deep curiosity and intellectual range. You want to learn how the whole machine works. - 2 to 5 years of experience in a demanding environment such as banking, consulting, venture, engineering, or startups. We don’t care where you come from, just that you’re a killer. Responsibilities - Execute high-priority projects across operations, logistics, recruiting, finance, and product - Build and refine internal systems for supply chain, HR, finance, and company operations - Coordinate cross-functional workstreams and ensure milestones are met - Handle critical details such as vendor management, purchasing, compliance, and documentation - Support strategic initiatives including fundraising, partnerships, and field operations - Identify problems early and close gaps before they become issues - Work directly with leadership to establish the company’s operating rhythm The Right Person You are not looking for a narrow career track. You want to build something real. You like hard problems, fast environments, and direct responsibility. You take pride in high standards and you close loops without being asked. You see what needs to get done and you do it.", "summaryDescription" : "Associate, Operations at Standard Subsea. Execute high-priority projects. Build internal systems", "createdAt" : "2026-06-14T21:49:25.738", "lastUpdated" : "2026-06-16T04:35:44.336", "ingestTimestamp" : "2026-06-14T21:49:25.738", "mongoId" : "6a2c683d74d8ee00a0902b30", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 462.93985, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a307fa1f292fd229c05b8e8", "title" : "PHP Developer (Operations, Vega Team)", "company" : "eMAG", "industry" : "E-Commerce", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "RON", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level PHP Developer in Craiova, Romania, adjusted for the e-commerce industry and company size." }, "location" : "Craiova IT Hub", "locations" : [ "Craiova IT Hub", "Headquarters eMAG Group" ], "timestamp" : "2026-06-16T07:52:14.855", "fingerprint" : "7fd16db76e6ed9815cb5309e604f994f78e7b2293529c6a28a6e740a7ffec2df", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://teams.emag.ro/jobs/?gh_jid=4880716101", "externalId" : "4880716101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Craiova", "country" : "Romania", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "44.3190159,23.7965614" } ], "locationText" : "Craiova, Romania", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "PHP, Symfony, Laravel, OOP, REST APIs, Swagger, RabbitMQ, Kafka, Tideways, Kibana, Grafana, Kubernetes", "professionalSkills" : [ "System design", "Application support", "Troubleshooting" ], "majorSkills" : "PHP Development, Application Support, System Design", "majorSkillsList" : [ "PHP Development", "Application Support", "System Design" ], "coreResponsibilities" : "Develop high-performance code, Implement architectural designs, Implement applications, Support applications, Identify areas for improvement, Propose improvements, Collaborate with team members, Design applications, Implement applications, Troubleshoot critical issues, Resolve critical issues", "teamCollaboration" : "Technical team members", "toolProficiency" : [ "PHPUnit", "Swagger", "Tideways", "Kibana", "Grafana" ], "continuousLearning" : "Online resources; Learning academies", "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "3+ years of experience in PHP, Experience with Symfony/Laravel, Proficiency in OOP programming, Experience with design patterns, Experience with PHPUnit, Experience with REST APIs, Experience with documentation tools", "qualificationsPreferred" : "Experience with Message Queuing, Experience with monitoring tools, Experience with Kubernetes, Understanding of CI/CD pipelines", "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We’ve grown very fast and are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results. More than 6000 colleagues are part of eMAG Teams. We strongly believe in people's development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to ensure that you’ll have the most talented colleagues and the proper environment to grow and achieve great results, to become what you desire on a personal and professional level. Join us, grow faster! PHP Developer (Operations, Vega Team) What you’ll have to do: Develop high-performance, reliable and maintainable code whether implementing architectural improvements; Design, implement and support multiple applications across various platforms; Stay in-tune with the latest technologies; proactively identify areas for improvement and propose viable solutions; Collaborate with other technical team members to design, implement, quickly troubleshoot and resolve any critical issues. What makes you a good fit: Have +3 years of experience in PHP development; Have experience with Symfony/Laravel framework; Proficiency in OOP programming principles; Have experience with design patterns; Have experience with PHPUnit, including full ownership of automated testing for each implemented task; Have experience with MySQL; Have experience with Git; Have experience with REST APIs and documentation tools (Swagger, for example). What makes you stand out: Experience with Docker; Have Message Queuing (ex: RabbitMQ, Kafka) knowledge; Have experience with monitoring tools (Tideways, Kibana, Grafana); Have experience with Kubernetes and containerization; Understanding of CI/CD pipelines. What we’ve prepared for you: Medical subscription: Medicover, MedLife or Regina Maria; A flexible budget that you can invest in yourself as you wish: meal tickets, holiday tickets, cultural vouchers, private pension, foreign language classes, eMAG, Fashion Days, Therme Different discounts from our partners: banking, mobile, dental medicine or wellness; Access to the Bookster library and free credits on the Hilio psycho-emotional health platform; An accelerated learning environment, with access to over 100.000 curated online resources and platforms, learning academies and development programs; New headquarters, where sleek design, natural light, and versatile spaces create an energizing and comfortable environment for hybrid work. #LI-hybrid #midsenior Curious to find out more about the next step in your career? Apply now and if your experience is relevant for the role you wish, we will give you a call for more details! Also, here you can find our confidentiality policy if you want to consult it.", "summaryDescription" : "PHP Developer (Operations, Vega Team) at eMAG. Skills: PHP Development, Application Support, System Design. Develop high-performance code. Implement architectural designs", "postedDate" : "2026-06-16T01:17:58.344", "createdAt" : "2026-06-16T01:17:58.344", "lastUpdated" : "2026-06-16T07:52:14.855", "ingestTimestamp" : "2026-06-16T01:17:58.344", "mongoId" : "6a307fa1f292fd229c05b8e8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "PHP Development", "Application Support", "System Design", "System design", "Application support", "Troubleshooting", "PHPUnit", "Swagger", "Tideways", "Kibana", "Grafana" ], "skillCount" : 11, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 462.6787, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "68e3dee770f0b99d589c6f54", "title" : "Team Lead, Inbound Operations", "company" : "ASSPL", "industry" : "Fulfillment Operations Management, Administrative Support, fulfillment ops", "salary" : { "min" : 1150000.0, "max" : 1750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Inbound Operations Team Lead in Hyderabad, India, adjusted for the logistics industry and full-time employment." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T03:45:52.702", "fingerprint" : "80f63d03a2d165bea528ecad913786bf809da78828ec849a238bd4160455587e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3101420/apply", "externalId" : "ab9d1f8c-75dd-41e4-a41b-9431cd443b9e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "softSkillsList" : [ "Mentoring" ], "softSkills" : [ { "name" : "Mentoring" } ], "coreResponsibilities" : "Manage daily shift operations, Perform administrative management of associates, Allocate jobs to associates, Monitor and mentor associates on productivity, Monitor and mentor associates on quality, Monitor and mentor associates on safety, Monitor status of counts, Problem solve queues, Ensure shift quality, Develop associated action plans, Prepare training plans for associates, Implement training plans for associates, Prepare development plans for associates, Implement development plans for associates, Conduct 4M audit for work stations, Conduct 5S audit for work stations, Stand-in for Area Manager", "problemSolvingSkills" : "Problem solve queues", "outcomesObjectives" : "Ensure meeting customer expectation; Ensure meeting safety standards; Ensure meeting quality standards", "qualificationsBasic" : "Bachelor's degree, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications", "qualificationsPreferred" : "Experience in an operational role", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: · Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues · Responsible for shift quality and associated action plans · Preparing and implementing training and development plans for associates · Conduct a 4M and 5S audit for the respective work stations on a daily basis · Stand-in for Area Manager Basic Qualifications: - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications Preferred Qualifications: - Experience in an operational role Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Team Lead, Inbound Operations at ASSPL. Manage daily shift operations. Perform administrative management of associates", "postedDate" : "2026-06-13T15:52:02.023", "createdAt" : "2026-06-13T15:52:02.023", "lastUpdated" : "2026-06-15T03:45:52.702", "ingestTimestamp" : "2026-06-13T15:52:02.023", "mongoId" : "68e3dee770f0b99d589c6f54", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3101420/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Mentoring" ], "skillCount" : 1, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 461.11807, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2ca3bc74d8ee00a09ad883", "title" : "Team Lead, Market Operations", "company" : "Carvana", "industry" : "E-Commerce", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Team Lead, Market Operations in Oak Brook, United States, adjusted for the automotive industry and Carvana's company size." }, "location" : "Oak Brook, Illinois, United States", "locations" : [ "Oak Brook", "Illinois", "United States" ], "timestamp" : "2026-06-15T03:29:56.869", "fingerprint" : "236ca233962e4029989dbace6736c5acd8b63f0cb4aa4858421e9a4b7e35bb36", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.carvana.com/careers/apply?gh_jid=8003422", "externalId" : "8003422", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oak Brook", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8327126,-87.9484125" } ], "locationText" : "Oak Brook, Illinois, United States", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Market launch", "Operations management", "Logistics management", "Consumer branding", "Team engagement", "Team effectiveness", "Employee development", "Performance check-ins", "Goal setting", "Production drive", "Customer service", "Issue management" ], "hardSkillsList" : [ "Strategic planning", "Process improvement" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Strategic planning", "level" : "intermediate" }, { "name" : "Process improvement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Market operations, Customer experience, Employee development", "majorSkillsList" : [ "Market operations", "Customer experience", "Employee development" ], "coreResponsibilities" : "Run local Carvana hub, Manage market launch, Manage operations, Manage logistics, Manage consumer branding, Manage team engagement, Manage team effectiveness, Ensure market success, Manage employee experience, Manage customer experience, Assess business trends, Create solutions, Provide vision, Provide development opportunities, Create morale, Create spirit, Interview Customer Advocates, Select Customer Advocates, Onboard Customer Advocates, Train Customer Advocates, Provide tools, Provide resources, Provide guidance, Provide feedback, Conduct performance check-ins, Set goals, Improve performance, Improve skill set, Recognize accomplishments, Reinforce accomplishments, Generate reports, Monitor reports, Present reports, Be go to expert, Jump in, Advocate, Wash cars, Deliver cars, Provide stellar customer experience, Drive production, Keep market operating, Improve customer experience, Improve Advocate team experience, Address customer issues, Manage customer issues", "teamCollaboration" : "Team-oriented environment; Work with team; Work with Customer Advocates", "domainKnowledge" : "Car sales; Online car buying", "domainList" : [ "car-sales", "online-car-buying" ], "domainSpecificKnowledge" : [ "Car sales", "Online car buying" ], "toolProficiency" : [ "Salesforce", "Tableau" ], "continuousLearning" : "Expand skillset; Share knowledge", "problemSolvingSkills" : "Diagnose problems; Solve problems; Create solutions", "specialRequirements" : "Sustain physical activity, High levels movement, Low levels movement, Grasping items, Carrying items, Lifting items, Pushing items, Pulling items, Up to 50lbs, Frequent driving, Outdoor weather conditions, Stationary positions driving, Up to 3 hours driving, Salesperson license required", "outcomesObjectives" : "Exceed goals", "qualificationsBasic" : "5+ years work experience, 3+ years management experience, Proven history developing employees, Prior experience strategic planning, Prior experience process improvement, Prior experience guiding teams, Excellent interpersonal skills, Excellent leadership skills, Ability diagnose problems, Ability solve problems, Maintain focus customer experience, Willingness work weekends, Ability read English, Ability write English, Ability speak English, Ability understand English, Ability walk/stand extended periods, Ability reach with arms, Ability twist, Ability kneel, Ability crouch, Ability climb, Ability balance, Ability squat, Ability grasp items, Ability carry items, Ability lift items, Ability push items, Ability pull items, Excellent visual activity, Excellent manual dexterity, Work outdoor weather conditions, Stay stationary extended periods, Exchange accurate information", "qualificationsPreferred" : "Bachelor's Degree, Experience Salesforce, Experience Tableau, Analytical mind, Experience handling logistics, Salesperson license", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Carvana At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video. About the team and position Carvana’s Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. Job Description The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market’s ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities. What you’ll be Doing Be a continuous positive force within the market and create strong morale and spirit throughout the team. Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role. Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set. Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition. Generate and monitor regular reports like a boss and presenting to upper management… also like a boss. Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience. Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine Actively look for ways to improve the overall customer and Advocate team experience. Address and effectively manage complex and sensitive customer-facing issues. What you should have 5+ years work experience in a customer facing team environment 3+ years of management experience Proven history of developing and coaching employees Prior experience with strategic planning, process improvement, and guiding teams to exceed goals Excellent interpersonal and leadership skills Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience Willingness to work on weekends Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves It would be great if you also had Bachelor’s Degree Experience with Salesforce or Tableau An analytical mind Experience handling logistics What we’ll offer in return Full-Time Salary Position (Salary Range: $65,000-$73,000) Medical, Dental, and Vision benefits 401K with company match A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more A great wellness program to keep you healthy and happy both physically and mentally Access to opportunities to expand your skillset and share your knowledge with others across the organization A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development A seat in one of the fastest-growing companies in the country Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Requires to work in outdoor weather conditions. Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. Frequently communicates with customers and must be able to exchange accurate information * California, Colorado, Kentucky, Louisiana, Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia and Wisconsin employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.", "summaryDescription" : "Team Lead, Market Operations at Carvana. Skills: Market operations, Customer experience, Employee development. Run local Carvana hub. Manage market launch", "postedDate" : "2026-06-13T21:44:48.215", "createdAt" : "2026-06-13T21:44:48.215", "lastUpdated" : "2026-06-15T03:29:56.869", "ingestTimestamp" : "2026-06-13T21:44:48.215", "mongoId" : "6a2ca3bc74d8ee00a09ad883", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Strategic planning", "Process improvement", "Leadership", "Mentoring", "Market operations", "Customer experience", "Employee development", "Market launch", "Operations management", "Logistics management", "Consumer branding", "Team engagement", "Team effectiveness", "Performance check-ins", "Goal setting", "Production drive", "Customer service", "Issue management", "Car sales", "Online car buying", "Salesforce", "Tableau" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 460.48547, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d4b7674d8ee00a0b5d58f", "title" : "Head, Retirement Fund Admininstration & Servicing", "company" : "Standard Bank Group", "industry" : "Financial Services", "salary" : { "min" : 1750000.0, "max" : 2500000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Banking in Johannesburg, South Africa, adjusted for seniority and company size." }, "location" : "Johannesburg, GP, ZA", "locations" : [ "Johannesburg", "GP", "ZA" ], "timestamp" : "2026-06-16T06:17:21.976", "fingerprint" : "8699434f677896fd2e7b89e36ffadc0b03bb87b71b8293bc791ba5b67bfebda2", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/StandardBankGroup/744000131635639-head-retirement-fund-admininstration-servicing", "externalId" : "744000131635639", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Johannesburg", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.2050000,28.0497220" } ], "locationText" : "Johannesburg, Gauteng, South Africa", "employmentType" : "FULL_TIME", "minimumEducation" : "Post Graduate Degree", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Fund administration", "Client servicing", "Digital transformation", "Data integrity", "Fee calculation", "Reporting", "Issue management", "Quality management" ], "hardSkillsList" : [ "Contribution allocation", "Member data management", "Adviser fee payments", "Client onboarding", "Process enforcement", "Contribution receipt", "Investment management", "Commission calculation", "Remuneration payment", "Reconciliation", "Dispute resolution", "Trend analysis", "Exception reporting", "Complaint handling", "Root cause analysis", "Automation adoption", "Workflow optimization", "Straight-through processing" ], "hardSkills" : [ { "name" : "Contribution allocation", "level" : "intermediate" }, { "name" : "Member data management", "level" : "intermediate" }, { "name" : "Adviser fee payments", "level" : "intermediate" }, { "name" : "Client onboarding", "level" : "intermediate" }, { "name" : "Process enforcement", "level" : "intermediate" }, { "name" : "Contribution receipt", "level" : "intermediate" }, { "name" : "Investment management", "level" : "intermediate" }, { "name" : "Commission calculation", "level" : "intermediate" }, { "name" : "Remuneration payment", "level" : "intermediate" }, { "name" : "Reconciliation", "level" : "intermediate" }, { "name" : "Dispute resolution", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" }, { "name" : "Exception reporting", "level" : "intermediate" }, { "name" : "Complaint handling", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Automation adoption", "level" : "intermediate" }, { "name" : "Workflow optimization", "level" : "intermediate" }, { "name" : "Straight-through processing", "level" : "intermediate" } ], "majorSkills" : "Retirement fund administration, Servicing, Digital transformation, Compliance", "majorSkillsList" : [ "Retirement fund administration", "Servicing", "Digital transformation", "Compliance" ], "coreResponsibilities" : "Manage end-to-end retirement fund administration, Ensure accurate contributions, Ensure risk premium allocation, Ensure member data integrity, Ensure adviser fee payments, Lead differentiated service for intermediaries, Drive digital transformation, Ensure compliance, Safeguard governance, Safeguard client outcomes, Safeguard organisation's license, Ensure seamless, compliant delivery, Define and deliver differentiated service strategy, Enhance client, employer, intermediary experience, Oversee effective onboarding of new clients, Maintain operational readiness, Embed controls, Drive adoption of digital tools, Maintain and enforce high standards of data integrity, Maintain and enforce administration processes, Ensure and control accurate contribution receipt, Ensure and control timely contribution receipt, Ensure and control contribution investment, Manage and lead teams for fee calculations, Manage and lead teams for commission payments, Manage and lead teams for adviser remuneration payments, Deliver and interpret reporting, Deliver and interpret insights, Deliver and interpret governance support, Lead and resolve proactive issue management, Lead and resolve complaint handling, Implement sustainable fixes, Drive and implement digital transformation initiatives, Ensure operation excellence across administration, Ensure operation excellence across servicing, Lead and embed quality management practices, Implement QA frameworks, Reduce errors, Eliminate rework, Increase straight-through processing rates, Collaborate and align with Distribution, Collaborate and align with Product, Collaborate and align with Actuarial, Collaborate and align with Risk, Collaborate and align with Compliance, Collaborate and align with IT, Collaborate and align with Finance, Uphold full regulatory compliance", "teamCollaboration" : "Align with Distribution; Align with Product; Align with Actuarial; Align with Risk; Align with Compliance; Align with IT; Align with Finance", "domainKnowledge" : "Retirement fund administration; Pension Funds Act; FAIS; Long-term Insurance Act; POPIA; AML/FIC requirements", "domainList" : [ "retirement-fund-administration", "pension-funds-act", "fais", "long-term-insurance-act", "popia", "aml-fic-requirements" ], "domainSpecificKnowledge" : [ "Retirement fund administration", "Pension Funds Act", "FAIS", "Long-term Insurance Act", "POPIA", "AML/FIC requirements" ], "problemSolvingSkills" : "Root cause analysis; Dispute resolution", "qualificationsBasic" : "8-10 years Retirement fund administration, 8-10 years Managerial experience, Post Graduate Degree - Business Commerce, Finance and Accounting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Manage end-to-end retirement fund administration and servicing, ensuring accurate contributions, risk premium allocation, member data integrity, and adviser fee payments. Leads differentiated service for intermediaries, drives digital transformation, and ensures compliance, safeguarding governance, client outcomes, and the organisation's license to operate. Own end-to-end retirement fund administration and servicing by ensuring seamless, compliant delivery across participating employers, stand-alone funds, and intermediaries (Financial Advisors and Employee Benefits consultants). Define and deliver a differentiated service strategy and proposition that enhances client, employer, and intermediary experience and satisfaction Oversee and ensure effective onboarding of new clients by maintaining operational readiness, embedding controls, and driving adoption of digital tools. Maintain and enforce high standards of data integrity and administration processes for members, employers, and FAs within legislative, contractual, and SLA requirements. Ensure and control the accurate and timely receipt, allocation, and investment of contributions into approved portfolios in line with mandates. Manage and lead teams responsible for accurate fee calculations and collection, commission, and adviser remuneration payments, including reconciliations and effective dispute resolution. Deliver and interpret reporting, insights, and governance support to employers and intermediaries through MI, dashboards, trend analysis, and exception reporting. Lead and resolve proactive issue management and complaint handling, including escalations, root cause analysis, and implementation of sustainable fixes. Drive and implement digital transformation initiatives and ensure Operation excellence across administration and servicing processes, including automation, AI adoption, workflow optimization, and self-service enablement with strong adoption. Lead and embed quality management practices by implementing QA frameworks, reducing errors, eliminating rework, and increasing straight-through processing rates. Collaborate and align with Distribution, Product, Actuarial, Risk, Compliance, IT, and Finance to deliver integrated, end-to-end client outcomes. Ensure and uphold full regulatory compliance with the Pension Funds Act, FAIS, Long-term Insurance Act, POPIA, AML/FIC requirements, and internal governance policies. ## Qualifications Post Graduate Degree - Business Commerce, Finance and Accounting ## Additional Information 8-10 years in Retirement fund administration 8-10 years - Managerial experience", "summaryDescription" : "Head, Retirement Fund Admininstration & Servicing at Standard Bank Group. Skills: Retirement fund administration, Servicing, Digital transformation, Compliance. Manage end-to-end retirement fund administration. Ensure accurate contributions", "postedDate" : "2026-06-11T10:08:33.000", "createdAt" : "2026-06-14T20:26:41.118", "lastUpdated" : "2026-06-16T06:17:21.976", "ingestTimestamp" : "2026-06-14T20:26:41.118", "mongoId" : "6a2d4b7674d8ee00a0b5d58f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Contribution allocation", "Member data management", "Adviser fee payments", "Client onboarding", "Process enforcement", "Contribution receipt", "Investment management", "Commission calculation", "Remuneration payment", "Reconciliation", "Dispute resolution", "Trend analysis", "Exception reporting", "Complaint handling", "Root cause analysis", "Automation adoption", "Workflow optimization", "Straight-through processing", "Retirement fund administration", "Servicing", "Digital transformation", "Compliance", "Fund administration", "Client servicing", "Data integrity", "Fee calculation", "Reporting", "Issue management", "Quality management", "Pension Funds Act", "FAIS", "Long-term Insurance Act", "POPIA", "AML/FIC requirements" ], "skillCount" : 34, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 459.00244, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d78d674d8ee00a0c01409", "title" : "Head, Retirement Fund Admininstration & Servicing", "company" : "Standard Bank Group", "industry" : "Financial Services", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Banking in Johannesburg, South Africa, adjusted for seniority and company size." }, "location" : "Johannesburg, GP, ZA", "locations" : [ "Johannesburg", "GP", "ZA" ], "timestamp" : "2026-06-15T09:58:44.913", "fingerprint" : "7cf21cbf0ce058bbc38a3a13b1d39d5ad878f0d26c7842107a2936b2c7be79fb", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/StandardBankGroup/744000131635639-head-retirement-fund-admininstration-servicing", "externalId" : "744000131635639", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Johannesburg", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.2050000,28.0497220" } ], "locationText" : "Johannesburg, Gauteng, South Africa", "employmentType" : "FULL_TIME", "minimumEducation" : "Post Graduate Degree", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Fund administration", "Service strategy", "Client onboarding", "Data integrity", "Fee calculations", "Issue management", "Quality management" ], "hardSkillsList" : [ "Contribution allocation", "Member data integrity", "Adviser fee payments", "Reconciliations", "Dispute resolution", "Trend analysis", "Root cause analysis", "Automation", "AI adoption", "Workflow optimization", "Straight-through processing" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Contribution allocation", "level" : "intermediate" }, { "name" : "Member data integrity", "level" : "intermediate" }, { "name" : "Adviser fee payments", "level" : "intermediate" }, { "name" : "Reconciliations", "level" : "intermediate" }, { "name" : "Dispute resolution", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "AI adoption", "level" : "intermediate" }, { "name" : "Workflow optimization", "level" : "intermediate" }, { "name" : "Straight-through processing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Retirement fund administration, Servicing strategy, Digital transformation", "majorSkillsList" : [ "Retirement fund administration", "Servicing strategy", "Digital transformation" ], "coreResponsibilities" : "Manage end-to-end retirement fund administration, Ensure accurate contributions, Allocate risk premiums, Maintain member data integrity, Process adviser fee payments, Lead differentiated service, Drive digital transformation, Ensure compliance, Safeguard governance, Oversee client onboarding, Maintain operational readiness, Embed controls, Drive adoption of digital tools, Enforce data integrity standards, Control accurate contribution receipt, Manage fee calculations, Manage remuneration payments, Deliver reporting, Interpret insights, Provide governance support, Lead issue management, Handle complaints, Implement sustainable fixes, Implement quality management practices, Reduce errors, Eliminate rework, Increase straight-through processing", "teamCollaboration" : "Align with Distribution; Align with Product; Align with Actuarial; Align with Risk; Align with Compliance; Align with IT; Align with Finance", "projectManagementSkills" : [ "Digital transformation" ], "domainKnowledge" : "Pension Funds Act; FAIS; Long-term Insurance Act; POPIA; AML/FIC requirements", "domainList" : [ "pension-funds-act", "fais", "long-term-insurance-act", "popia", "aml-fic-requirements" ], "domainSpecificKnowledge" : [ "Pension Funds Act", "FAIS", "Long-term Insurance Act", "POPIA", "AML/FIC requirements" ], "communicationSkills" : "Reporting; Insights; Governance support", "problemSolvingSkills" : "Root cause analysis; Dispute resolution", "outcomesObjectives" : "Enhance client experience; Enhance employer experience; Enhance intermediary experience; Increase client satisfaction; Increase employer satisfaction; Increase intermediary satisfaction", "qualificationsBasic" : "8-10 years Retirement fund administration, 8-10 years Managerial experience, Post Graduate Degree", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Manage end-to-end retirement fund administration and servicing, ensuring accurate contributions, risk premium allocation, member data integrity, and adviser fee payments. Leads differentiated service for intermediaries, drives digital transformation, and ensures compliance, safeguarding governance, client outcomes, and the organisation's license to operate. Own end-to-end retirement fund administration and servicing by ensuring seamless, compliant delivery across participating employers, stand-alone funds, and intermediaries (Financial Advisors and Employee Benefits consultants). Define and deliver a differentiated service strategy and proposition that enhances client, employer, and intermediary experience and satisfaction Oversee and ensure effective onboarding of new clients by maintaining operational readiness, embedding controls, and driving adoption of digital tools. Maintain and enforce high standards of data integrity and administration processes for members, employers, and FAs within legislative, contractual, and SLA requirements. Ensure and control the accurate and timely receipt, allocation, and investment of contributions into approved portfolios in line with mandates. Manage and lead teams responsible for accurate fee calculations and collection, commission, and adviser remuneration payments, including reconciliations and effective dispute resolution. Deliver and interpret reporting, insights, and governance support to employers and intermediaries through MI, dashboards, trend analysis, and exception reporting. Lead and resolve proactive issue management and complaint handling, including escalations, root cause analysis, and implementation of sustainable fixes. Drive and implement digital transformation initiatives and ensure Operation excellence across administration and servicing processes, including automation, AI adoption, workflow optimization, and self-service enablement with strong adoption. Lead and embed quality management practices by implementing QA frameworks, reducing errors, eliminating rework, and increasing straight-through processing rates. Collaborate and align with Distribution, Product, Actuarial, Risk, Compliance, IT, and Finance to deliver integrated, end-to-end client outcomes. Ensure and uphold full regulatory compliance with the Pension Funds Act, FAIS, Long-term Insurance Act, POPIA, AML/FIC requirements, and internal governance policies. ## Qualifications Post Graduate Degree - Business Commerce, Finance and Accounting ## Additional Information 8-10 years in Retirement fund administration 8-10 years - Managerial experience", "summaryDescription" : "Head, Retirement Fund Admininstration & Servicing at Standard Bank Group. Skills: Retirement fund administration, Servicing strategy, Digital transformation. Manage end-to-end retirement fund administration. Ensure accurate contributions", "postedDate" : "2026-06-11T10:08:33.000", "createdAt" : "2026-06-14T08:54:36.448", "lastUpdated" : "2026-06-15T09:58:44.913", "ingestTimestamp" : "2026-06-14T08:54:36.448", "mongoId" : "6a2d78d674d8ee00a0c01409", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Contribution allocation", "Member data integrity", "Adviser fee payments", "Reconciliations", "Dispute resolution", "Trend analysis", "Root cause analysis", "Automation", "AI adoption", "Workflow optimization", "Straight-through processing", "Leadership", "Retirement fund administration", "Servicing strategy", "Digital transformation", "Fund administration", "Service strategy", "Client onboarding", "Data integrity", "Fee calculations", "Issue management", "Quality management", "Pension Funds Act", "FAIS", "Long-term Insurance Act", "POPIA", "AML/FIC requirements" ], "skillCount" : 27, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 459.00244, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "69f9b8024c40e2acd1114042", "title" : "Sr. TPM, Serviceability GPO, Availability Serviceability Team", "company" : "Amazon Data Services, Inc.", "industry" : "Project/Program/Product Management--Technical, Technical Program Management, Cloud Computing", "salary" : { "min" : 700000.0, "max" : 2010000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Herndon, Virginia, USA", "locations" : [ "Herndon, Virginia, USA" ], "timestamp" : "2026-06-15T07:49:21.989", "fingerprint" : "cdbceafb3967f190b9fee45c1f4640105f2ed2838a4931254488741f87481d57", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10409883/apply", "externalId" : "771cfd30-4cb3-4850-abc1-f616dbb3ea04", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Herndon", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.9695316,-77.3859479" } ], "locationText" : "Herndon, Virginia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AWS", "professionalSkills" : [ "Business process innovation", "Technology innovation", "Program vision", "Data analysis", "Business case development", "Solution definition", "Process simplification", "Technical design influence", "Teamwork", "Effective communication", "Collaboration", "Commitment", "Risk assessment", "Trade-off analysis", "Issue tracking", "Risk mitigation", "Program information dissemination", "Liquid cooling systems", "Serviceability requirements", "Maintenance requirements", "Spares requirements", "Training requirements", "Certification requirements", "Operational readiness", "Infrastructure maintenance" ], "hardSkillsList" : [ "Analytical skills", "Quantitative skills", "Metrics analysis", "Process management", "Release scheduling", "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "KPI definition", "SLA definition", "Reporting" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Quantitative skills", "level" : "intermediate" }, { "name" : "Metrics analysis", "level" : "intermediate" }, { "name" : "Process management", "level" : "intermediate" }, { "name" : "Release scheduling", "level" : "intermediate" }, { "name" : "Scope management", "level" : "intermediate" }, { "name" : "Schedule management", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Quality management", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Critical path management", "level" : "intermediate" }, { "name" : "KPI definition", "level" : "intermediate" }, { "name" : "SLA definition", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Technical program management, Serviceability, Data center operations, Liquid cooling", "majorSkillsList" : [ "Technical program management", "Serviceability", "Data center operations", "Liquid cooling" ], "coreResponsibilities" : "Manage operational relationships, Drive increased performance, Use hard data and metrics, Develop business cases, Interact with customers, Collaborate with project sponsors, Define complex solutions, Deliver complex solutions, Recognize opportunities to simplify processes, Drive opportunities to simplify processes, Contribute to technical designs, Influence technical designs, Drive effective teamwork, Drive communication, Drive collaboration, Drive commitment, Lead delivery of technical projects, Lead delivery of technical programs, Anticipate bottlenecks, Provide escalation management, Anticipate trade-offs, Make trade-offs, Balance business needs, Balance technical constraints, Identify issues, Assess issues, Track issues, Mitigate issues, Identify risks, Assess risks, Track risks, Mitigate risks, Create program information, Maintain program information, Disseminate program information, Own development of global standards, Own implementation of global standards, Define global serviceability requirements, Coordinate with Field Engineering, Coordinate with product teams, Drive operational readiness, Ensure infrastructure is maintained", "teamCollaboration" : "Cross functional teams; Multiple disparate groups; Senior product leaders; Engineering leaders; Field Engineering; Product teams", "projectManagementSkills" : [ "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management" ], "domainKnowledge" : "Data center maintenance; Data center facilities; Mission critical facilities; Liquid cooling systems; Cloud infrastructure", "domainList" : [ "data-center-maintenance", "data-center-facilities", "mission-critical-facilities", "liquid-cooling-systems", "cloud-infrastructure" ], "domainSpecificKnowledge" : [ "Data center maintenance", "Data center facilities", "Mission critical facilities", "Liquid cooling systems", "Cloud infrastructure" ], "communicationSkills" : "Presentations; Communication; Program information dissemination", "innovationCreativity" : "Innovative problems; Technology innovations", "problemSolvingSkills" : "Analytical; Quantitative; Problem solving; Issue resolution; Risk mitigation", "specialRequirements" : "25% travel", "qualificationsBasic" : "5+ years technical product management experience, 7+ years working with engineering teams, Experience managing programs across cross functional teams, Experience building processes, Experience coordinating release schedules, 5+ years analytical experience, 5+ years quantitative experience, 5+ years communication experience, 5+ years presentations experience", "qualificationsPreferred" : "5+ years project management disciplines experience, Scope management experience, Schedule management experience, Budget management experience, Quality management experience, Risk management experience, Critical path management experience, Experience managing projects across cross functional teams, Experience building sustainable processes, Experience coordinating release schedules, Experience defining KPIs/SLAs, Experience reporting to senior leadership, 5+ years industrial engineering experience, 5+ years commercial engineering experience, Mission critical facilities experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At AWS, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, smart, and driven individual. The Data Center Maintenance & Tooling team works with the hundreds of AWS data centers around the globe to deliver the highest quality and lowest cost physical security, availability, capacity, and scaling results for our customers. Our aim is to standardize operations globally by delivering tools, policy, processes and procedures to our internal teams. The team is seeking a Technical Program Manger to solve innovative problems via business process and technology innovations. They will be a highly visible leader that will own the communication, coordination, and execution of a multi-year program vision. Our mission is to provide critical data to operators and engineers that enables them to make informed decisions for maintenance of data center facilities. Our team of TPMs work with senior product and engineering leaders to define strategy and requirements. They design, coordinate, and execute technical solutions that scale globally. Managing numerous complex systems and organizations, they are expected to make appropriate trade-offs between business vs. technical constraints, clearly communicate goals, roles, and responsibilities. They also identify opportunities to converge overlapping technical efforts, and drive the long term strategy. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Key job responsibilities The successful candidate is able to: Manage Operational relationships with support teams and internal operations business partners to drive increased performance Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions Proactively recognize and drive opportunities to simplify processes Contribute to and influence technical designs Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities Lead the effective and efficient delivery of large, complex technical projects and programs Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints Identify, assess, track and mitigate issues and risks at multiple levels Create, maintain and disseminate program information to stakeholders Travel up to 25% A day in the life In this role, you will own the development and implementation of global standards for liquid cooling systems across AWS Data Centers. As liquid cooling technology scales rapidly across the fleet, you will define global serviceability requirements including maintenance, spares, training and certification requirements. You will coordinate with Field Engineering and product teams and drive operational readiness for new liquid cooling deployments to ensure liquid cooling infrastructure is maintained safely and reliably at global scale. Basic Qualifications: - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of analytical, quantitative, communication, and presentations experience Preferred Qualifications: - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - 5+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Herndon - 148,700.00 - 201,200.00 USD annually", "summaryDescription" : "Sr. TPM, Serviceability GPO, Availability Serviceability Team at Amazon Data Services, Inc.. Skills: Technical program management, Serviceability, Data center operations, Liquid cooling. Manage operational relationships. Drive increased performance", "postedDate" : "2026-06-13T14:59:04.283", "createdAt" : "2026-06-13T14:59:04.283", "lastUpdated" : "2026-06-15T07:49:21.989", "ingestTimestamp" : "2026-06-13T14:59:04.283", "mongoId" : "69f9b8024c40e2acd1114042", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10409883/apply", "salaryAnnualMin" : 700000, "salaryAnnualMax" : 2010000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Analytical skills", "Quantitative skills", "Metrics analysis", "Process management", "Release scheduling", "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "KPI definition", "SLA definition", "Reporting", "Leadership", "Technical program management", "Serviceability", "Data center operations", "Liquid cooling", "Business process innovation", "Technology innovation", "Program vision", "Data analysis", "Business case development", "Solution definition", "Process simplification", "Technical design influence", "Teamwork", "Effective communication", "Collaboration", "Commitment", "Risk assessment", "Trade-off analysis", "Issue tracking", "Risk mitigation", "Program information dissemination", "Liquid cooling systems", "Serviceability requirements", "Maintenance requirements", "Spares requirements", "Training requirements", "Certification requirements", "Operational readiness", "Infrastructure maintenance", "Data center maintenance", "Data center facilities", "Mission critical facilities", "Cloud infrastructure" ], "skillCount" : 48, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 458.6418, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "69fda4e24c40e2acd1b99630", "title" : "Team Lead, Operations, OB", "company" : "ASSPL", "industry" : "Fulfillment Operations Management, Fulfillment Center, fulfillment ops", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Operations Team Lead in the Logistics industry in Ahmedabad, India, adjusted for seniority and company size." }, "location" : "Ahmedabad, Gujarat, IND", "locations" : [ "Ahmedabad, Gujarat, IND" ], "timestamp" : "2026-06-15T05:33:10.307", "fingerprint" : "4b5c065a230bffe3bbd22661a9fa067865f26952228aca381be6a630e4544199", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10411135/apply", "externalId" : "ec664237-1e34-4542-a151-05361fbe8e67", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ahmedabad", "state" : "Gujarat", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "23.0215374,72.5800568" } ], "locationText" : "Ahmedabad, Gujarat, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Transportation process definition", "Performance appraisal", "Process improvement", "Data analysis" ], "hardSkillsList" : [ "Sortation infrastructure", "Line haul infrastructure", "Delivery performance improvement", "Process control mechanisms" ], "softSkillsList" : [ "Leadership capabilities", "People management skills", "Execution skills" ], "hardSkills" : [ { "name" : "Sortation infrastructure", "level" : "intermediate" }, { "name" : "Line haul infrastructure", "level" : "intermediate" }, { "name" : "Delivery performance improvement", "level" : "intermediate" }, { "name" : "Process control mechanisms", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership capabilities" }, { "name" : "People management skills" }, { "name" : "Execution skills" } ], "majorSkills" : "Operations management, Process improvement, People management", "majorSkillsList" : [ "Operations management", "Process improvement", "People management" ], "coreResponsibilities" : "Define transportation process, Ensure sortation team bandwidth, Manage peak time delivery, Conduct performance appraisals, Mentor station supervisors, Improve throughput, Attain delivery performance improvement, Analyze data reports, Identify performance bottlenecks, Implement process control, Implement process improvement mechanisms", "domainKnowledge" : "Logistics; Courier industry; Six Sigma; Kaizen", "domainList" : [ "logistics", "courier-industry", "six-sigma", "kaizen" ], "domainSpecificKnowledge" : [ "Logistics", "Courier industry", "Six Sigma", "Kaizen" ], "toolProficiency" : [ "Microsoft Office", "Excel" ], "problemSolvingSkills" : "Identify bottlenecks; Come out with solutions", "outcomesObjectives" : "Drive sortation infrastructure; Drive line haul infrastructure; Sustain delivery performance improvement", "qualificationsBasic" : "Any Graduation, People management experience, Experience with Microsoft Office products, Experience with Excel, Speak, write, and read fluently in English", "qualificationsPreferred" : "Experience in logistics field, Experience in the courier industry, Experience handling field team, Experience handling live operation, Experience in process improvement, 1+ years of customer-facing environment, 1+ years warehousing experience, 1+ years logistics experience, 1+ years manufacturing experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team Lead for our Transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. In this role you will be responsible for driving up the sortation & line haul infrastructure in the region which includes identifying the new routes. Essential Functions 1. Defining the transportation process from FC to delivery stations 2. Ensure enough bandwidth in sortation team to ensure peak time delivery management 3. Conduct the performance appraisals of the station supervisors and mentor them for handling efficient operations 4. Continuously improve the through put and attain a sustained level of delivery performance improvement 5. Analysis of the data reports to identify performance bottlenecks and improve the performance 6. Implement the formal process control and process improvement mechanisms such as Kaizen Essential Skills 1. Strong leadership capabilities and people management skills 2. Strong execution skills, Action oriented, go getter 3. Resourceful to identify the way to get things done using limited resources 4. Ability to work under pressure situations 5. Ability to work in ambiguous situations and to come out with solutions as per the situations faced Basic Qualifications 1. Any Graduation 2. Experience in logistics field desirable and the experience in courier industry highly preferred 3. People management experience. Experience in handling field team is highly desirable. 4. Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away) 5. Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such has six sigma, Kaizen etc. Basic Qualifications: - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel Preferred Qualifications: - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Team Lead, Operations, OB at ASSPL. Skills: Operations management, Process improvement, People management. Define transportation process. Ensure sortation team bandwidth", "postedDate" : "2026-06-13T10:10:55.915", "createdAt" : "2026-06-13T10:10:55.915", "lastUpdated" : "2026-06-15T05:33:10.307", "ingestTimestamp" : "2026-06-13T10:10:55.915", "mongoId" : "69fda4e24c40e2acd1b99630", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10411135/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Sortation infrastructure", "Line haul infrastructure", "Delivery performance improvement", "Process control mechanisms", "Leadership capabilities", "People management skills", "Execution skills", "Operations management", "Process improvement", "People management", "Transportation process definition", "Performance appraisal", "Data analysis", "Logistics", "Courier industry", "Six Sigma", "Kaizen", "Microsoft Office", "Excel" ], "skillCount" : 19, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 454.00537, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c8c8374d8ee00a0975b54", "title" : "Membership Services Team Lead- Days", "company" : "WHOOP", "industry" : "Membership Services", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Membership Services Team Lead in Limerick, Ireland, adjusted for the technology industry and company size." }, "location" : "Limerick", "locations" : [ "Limerick" ], "timestamp" : "2026-06-15T08:42:13.845", "fingerprint" : "cecb086a694da7510ec92a53b401c06cb04a133f56a76a0638c3a43d3ba9dd5e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/whoop/5254f5a5-5ff3-44bb-a9cb-6ddeb24be19b/application", "externalId" : "5254f5a5-5ff3-44bb-a9cb-6ddeb24be19b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Limerick", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.6612520,-8.6301239" } ], "locationText" : "Limerick, Ireland", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Hardware troubleshooting", "Analytical skills", "Billing inquiries", "Membership inquiries", "App-related issues" ], "softSkillsList" : [ "Leadership", "Coaching", "Mentoring" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Billing inquiries", "level" : "intermediate" }, { "name" : "Membership inquiries", "level" : "intermediate" }, { "name" : "App-related issues", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Coaching" }, { "name" : "Mentoring" } ], "majorSkills" : "Team leadership, Member support, Operations management", "majorSkillsList" : [ "Team leadership", "Member support", "Operations management" ], "coreResponsibilities" : "Manage a team of 10–15 MSRs, Identify training and development opportunities, Partner with L&T, QS, Content teams, Implement targeted development plans, Conduct regular 1:1s, Conduct team meetings, Conduct coaching sessions, Build, develop, and lead a high-performing team, Meet or exceed performance goals and KPIs, Engage and develop direct reports, Foster an open, collaborative environment, Provide individualized coaching, Provide growth plans, Drive needs-based initiatives, Manage HR-related issues appropriately, Conduct regular shadowing sessions with team, Ensure quality, consistency, and efficiency, Review emails and escalated member issues, Interact directly with members when necessary, Offer solutions that meet member needs, Stay on top of administrative responsibilities, Ensure accurate, timely completion of workflows, Ensure reporting, documentation, internal updates, Maintain in-depth knowledge of processes, Support team questions, Provide approvals as needed, Create and maintain a positive team culture, Create and maintain an inclusive team culture, Create and maintain a motivating team culture, Leverage AI-driven tools and insights, Improve team efficiency, Enhance member experience, Support data-informed coaching, Support data-informed decision-making, Support cross-functional projects, Support department-wide projects, Provide team insights, Execute operational tasks, Help drive successful implementation", "teamCollaboration" : "Cross-functional teams; Leadership team support; L&T teams; QS teams; Content teams; Department-wide projects", "domainKnowledge" : "WHOOP strap hardware; User data analysis; Membership inquiries; Billing inquiries", "domainList" : [ "whoop-strap-hardware", "user-data-analysis", "membership-inquiries", "billing-inquiries" ], "domainSpecificKnowledge" : [ "WHOOP strap hardware", "User data analysis", "Membership inquiries", "Billing inquiries" ], "communicationSkills" : "Written communication; Verbal communication; Feedback sharing; Clear communication", "documentationSkills" : "Documentation completion", "continuousLearning" : "Training and development opportunities", "innovationCreativity" : "Thinking quickly and creatively", "problemSolvingSkills" : "Root cause analysis; Troubleshooting issues; Resolving problems effectively", "specialRequirements" : "Work shifts daytime schedule", "outcomesObjectives" : "Meet or exceed service delivery targets; Deliver first-class support to members", "qualificationsBasic" : "Team Leader or Manager experience, Contact centre environment experience, Eligible to live and work in Ireland, Available to work at Limerick office, Flexibility to work shifts", "qualificationsPreferred" : "Passion for leading, coaching, developing others, Excellent written and verbal communication skills, Positive attitude and high-energy performer, Solutions-oriented mindset, Ability to thrive in dynamic, fast-paced startup environment, Ability to leverage multiple applications, systems, tools, Planning and organisational skills, Ability to work under pressure, Remain calm, communicate clearly, Prioritise workload to meet deadlines, Proven track record of analysing information, Troubleshooting issues and resolving problems effectively, Demonstrated ability to lead by example, Commitment to maintaining confidentiality, Handling sensitive information with discretion and integrity", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At WHOOP, we're on a mission to unlock human performance. We empower our members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Team Lead for our day team, someone with a passion for leadership who will support and inspire our Membership Services Representatives (MSRs) as well as support the wider leadership team. Our Membership Services team is a group of professionals who love supporting communities and thrive on uncovering root causes to solve member challenges. In this leadership role, you will support teams in both Ireland and the U.S. who handle a variety of support needs, including app-related issues, hardware troubleshooting for the WHOOP strap, analytical questions about user data, and membership or billing inquiries. We’re looking for a highly motivated individual who is passionate about delivering an exceptional member experience and coaching others to do the same. A strong aptitude for leading, developing, and driving a team toward success is essential. Reporting to the Manager, Operations, you will provide hands-on leadership and supervision within the Operations team, ensuring your team consistently meets and exceeds service delivery targets while delivering first-class support to our members. This is a Hybrid role based in our Limerick office in Ireland. You may work remotely one day per week, with the remainder of your schedule spent onsite. RESPONSIBILITIES: - - Manage a team of 10–15 Membership Services Representatives with varying schedules. - Identify training and development opportunities and partner with L&T, QS, and Content teams to implement targeted development plans and resources. - Conduct regular 1:1s, team meetings, and coaching sessions in line with established standards. - Build, develop, and lead a high-performing team that meets or exceeds defined performance goals and KPIs. - Engage and develop direct reports by fostering an open, collaborative environment, providing individualized coaching and growth plans, and driving needs-based initiatives through effective communication, feedback, and best-practice sharing. - Manage HR-related issues appropriately and in accordance with company guidelines. - Conduct regular shadowing sessions with the team to ensure quality, consistency, and efficiency. - Review emails and escalated member issues within an acceptable time frame & interact directly with members when necessary. - Follow company guidelines while thinking quickly and creatively to offer solutions that meet member needs. - Stay on top of all administrative responsibilities, ensuring accurate, timely completion of required workflows, reporting, documentation, and internal updates. - Maintain in-depth knowledge of processes and procedures, supporting team questions and providing approvals as needed. - Create and maintain a positive, inclusive, and motivating team culture. - Leverage AI-driven tools and insights to improve team efficiency, enhance member experience, and support data-informed coaching and decision-making. - Support cross-functional and department-wide projects by providing team insights, executing operational tasks, and helping drive successful implementation. QUALIFICATIONS: - - Previous Team Leader or Manager experience in a contact centre environment is strongly preferred. - Passion for leading, coaching, and developing others. - Excellent written and verbal communication skills. - Positive attitude and high-energy performer with a solutions-oriented mindset. - Ability to thrive in a dynamic, fast-paced startup environment. - Ability to leverage multiple applications, systems, and tools effectively. - Strong planning and organisational skills, with the ability to work under pressure, remain calm, communicate clearly, and prioritise workload to meet deadlines. - Proven track record of analysing information, troubleshooting issues, and resolving problems effectively. - Demonstrated ability to lead by example, acting as a role model for time, attendance, professionalism, and overall team standards. - Strong commitment to maintaining confidentiality and handling sensitive information with discretion and integrity. - Must be eligible to live and work in Ireland. - Must be available to work at our Limerick office in line with the Hybrid Model. - Flexibility to work shifts across a Monday–Sunday daytime schedule between 7:00 am and 10:00 pm. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.", "summaryDescription" : "Membership Services Team Lead- Days at WHOOP. Skills: Team leadership, Member support, Operations management. Manage a team of 10–15 MSRs. Identify training and development opportunities", "createdAt" : "2026-06-14T03:06:41.127", "lastUpdated" : "2026-06-15T08:42:13.845", "ingestTimestamp" : "2026-06-14T03:06:41.127", "mongoId" : "6a2c8c8374d8ee00a0975b54", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Hardware troubleshooting", "Analytical skills", "Billing inquiries", "Membership inquiries", "App-related issues", "Leadership", "Coaching", "Mentoring", "Team leadership", "Member support", "Operations management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "WHOOP strap hardware", "User data analysis" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 453.65982, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a5ca574d8ee00a06158cb", "title" : "Senior Team Manager Campaign Operations", "company" : "Box", "industry" : "Technology", "salary" : { "min" : 125000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New Hampshire, United States", "locations" : [ "New Hampshire", "United States" ], "timestamp" : "2026-06-13T19:22:11.574", "fingerprint" : "a90f58749e9d0d9065994a5ace31c9ae219f405f40562c8705149ee3210b87ed", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/boxinc/jobs/7990764", "externalId" : "7990764", "industryFunction" : { }, "structuredLocations" : [ { "state" : "New Hampshire", "country" : "United States", "continent" : "na", "workMode" : "hybrid" } ], "locationText" : "New Hampshire, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Marketo, Iterable, Segment, BigMarker, Zoom, Goldcast", "professionalSkills" : [ "Campaign operations", "Customer journeys", "Process improvement", "Stakeholder management", "Systems thinking", "Operational discipline", "Workflow design", "Automation", "Personalization", "Audience segmentation" ], "hardSkillsList" : [ "Campaign execution", "Workload management", "SLA development", "QA standards", "Project management" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Campaign execution", "level" : "intermediate" }, { "name" : "Workload management", "level" : "intermediate" }, { "name" : "SLA development", "level" : "intermediate" }, { "name" : "QA standards", "level" : "intermediate" }, { "name" : "Project management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Campaign Operations, Marketing Automation, Team Leadership", "majorSkillsList" : [ "Campaign Operations", "Marketing Automation", "Team Leadership" ], "coreResponsibilities" : "Lead, mentor, and develop team, Establish clear ownership, priorities, and expectations, Drive operational excellence through standardized processes, Document processes and manage workload, Develop SLAs, Redesign workflows for scale and consistency, Own end-to-end execution of integrated marketing campaigns, Ensure campaigns are delivered accurately and on time, Oversee intake, build, QA, launch, and post-launch processes, Design and evolve scalable campaign operations infrastructure, Establish and enforce QA standards, SLAs, and best, Drive automation across campaign workflows, Leverage AI capabilities to reduce manual effort, Manage campaign intake and prioritization, Partner with Marketers to translate strategy into plans, Ensure alignment on audiences, timelines, and expectations", "teamCollaboration" : "Cross-functional alignment; Competing stakeholder requests", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Content management; Enterprise AI; Marketing automation best practices", "domainList" : [ "content-management", "enterprise-ai", "marketing-automation-best-practices" ], "domainSpecificKnowledge" : [ "Content management", "Enterprise AI", "Marketing automation best practices" ], "toolProficiency" : [ "Marketo", "Iterable", "Segment", "BigMarker", "Zoom", "Goldcast" ], "documentationSkills" : "Documentation", "innovationCreativity" : "Leverage AI driven capabilities", "problemSolvingSkills" : "Identify root causes; Analytical mindset", "outcomesObjectives" : "Drive engagement, conversion, and revenue; Improve efficiency, consistency and execution quality; Reduce manual effort; Increase speed to launch; Enhance personalization at scale", "qualificationsBasic" : "10+ years of experience in Marketing Operations, 2+ years of people management experience, Hands-on experience with Marketo required", "qualificationsPreferred" : "Experience managing webinar and event technologies, Familiarity with customer data platforms, Familiarity with event tracking tools", "workSiteFlexibility" : "Hybrid", "rawDescription" : "WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU We are seeking a strategic and highly organized Senior Team Manager, Campaign Operations to lead and scale our marketing campaign operations function. This role will oversee a team responsible for the execution and optimization of integrated marketing campaigns and customer journeys that drive engagement, conversion, and revenue across the customer lifecycle. The ideal candidate is both a strong people leader and hands-on operator who can balance process improvement, stakeholder management, and technical execution. Success in this role requires strong systems thinking, operational discipline and the ability to design scalable processes that improve efficiency, consistency and execution quality. The role will also be expected to identify and leverage AI driven capabilities to improve automation, personalization and operational efficiency across campaign execution and marketing systems. WHAT YOU'LL DO Team Leadership & Operational Management Lead, mentor, and develop a team of Campaign Operations professionals, establishing clear ownership, priorities, and performance expectations. Drive operational excellence through standardized processes, documentation, workload management, and SLA development. Apply systems thinking to identify root causes of operational inefficiencies and redesign workflows for scale and consistency. Campaign Execution & Delivery Own end-to-end execution of integrated marketing campaigns across email, webinar, lifecycle, and digital programs. Ensure campaigns are delivered accurately, on time, and with high quality across platforms including Marketo, Iterable, Segment, and BigMarker. Oversee intake, build, QA, launch, and post-launch processes to ensure operational reliability and consistency. Operating System Design & Optimization Design and evolve scalable campaign operations infrastructure, including workflows, templates, and governance models. Establish and enforce QA standards, SLAs, and best practices to improve execution quality and efficiency. Drive automation across campaign workflows and leverage AI capabilities to reduce manual effort, increase speed to launch and enhance personalization at scale. Cross-Functional Alignment & Prioritization Manage campaign intake and prioritization across competing stakeholder requests. Partner with Marketers to translate marketing strategy into executable plans. Ensure alignment on audiences, timelines, dependencies, and performance expectations across all campaigns. WHO YOU ARE Example: 10+ years of experience in Marketing Operations 2+ years of people management experience leading high-performing operational teams. Hands-on experience with Marketo required. Experience managing webinar and event technologies such as Zoom, BigMarker, Goldcast. Familiarity with customer data platforms and event tracking tools such as Segment. Strong understanding of campaign execution workflows, audience segmentation, and marketing automation best practices. Experience building scalable operational processes, documentation, and governance frameworks. Excellent project management, communication, and stakeholder management skills. Strong analytical mindset with experience leveraging campaign and operational data to drive optimization. Ability to balance strategic thinking with hands-on execution in a fast-paced, cross-functional environment. Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here. Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here. Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision. United States Pay Range $125,000—$170,000 USD", "summaryDescription" : "Senior Team Manager Campaign Operations at Box. Skills: Campaign Operations, Marketing Automation, Team Leadership. Lead, mentor, and develop team. Establish clear ownership, priorities, and expectations", "postedDate" : "2026-06-11T20:08:18.399", "createdAt" : "2026-06-11T20:08:18.399", "lastUpdated" : "2026-06-13T19:22:11.574", "ingestTimestamp" : "2026-06-11T20:08:18.399", "mongoId" : "6a2a5ca574d8ee00a06158cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 125000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Campaign execution", "Workload management", "SLA development", "QA standards", "Project management", "Leadership", "Mentoring", "Campaign Operations", "Marketing Automation", "Team Leadership", "Campaign operations", "Customer journeys", "Process improvement", "Stakeholder management", "Systems thinking", "Operational discipline", "Workflow design", "Automation", "Personalization", "Audience segmentation", "Content management", "Enterprise AI", "Marketing automation best practices", "Marketo", "Iterable", "Segment", "BigMarker", "Zoom", "Goldcast" ], "skillCount" : 29, "jobCategory" : "other", "jobSubcategory" : "gtm-ops", "dataQualityScore" : 0.8888889, "_score" : 452.53018, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology" }, { "id" : "6a307488f292fd229c0075a1", "title" : "Talent Acquisition Partner - International Teams (hybrid)", "company" : "Docplanner Group", "industry" : "Docplanner", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-seniority Talent Acquisition Partner in Barcelona, Spain, adjusted for the Healthcare industry and company size." }, "location" : "Barcelona", "locations" : [ "Barcelona" ], "timestamp" : "2026-06-16T11:32:57.514", "fingerprint" : "255e90c75aae3190b9052592f7e54d068100b02baed511881f77e87afce10e8e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/docplanner/4e45d95e-a982-4274-a26a-faaf2c2ae51a/application", "externalId" : "4e45d95e-a982-4274-a26a-faaf2c2ae51a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Business partnership", "Market intelligence", "Talent trends", "Talent mapping", "Sourcing strategy", "Stakeholder alignment" ], "hardSkillsList" : [ "Recruitment process", "Assessment processes", "Candidate pipelines", "Talent networks" ], "softSkillsList" : [ "Judgment", "Diligence", "Prioritization", "Business orientation" ], "hardSkills" : [ { "name" : "Recruitment process", "level" : "intermediate" }, { "name" : "Assessment processes", "level" : "intermediate" }, { "name" : "Candidate pipelines", "level" : "intermediate" }, { "name" : "Talent networks", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Judgment" }, { "name" : "Diligence" }, { "name" : "Prioritization" }, { "name" : "Business orientation" } ], "majorSkills" : "Talent acquisition, End-to-end recruitment, Business partnership, Quality of hire", "majorSkillsList" : [ "Talent acquisition", "End-to-end recruitment", "Business partnership", "Quality of hire" ], "coreResponsibilities" : "Own hiring across 13 markets, Run searches from kickoff to close, Influence how we hire, Make smarter decisions through data, Own 5+ searches at a time, Lead full recruitment process, Partner with hiring managers, Define success profiles, Build pipelines, Run effective assessment processes, Close outstanding talent, Build processes that identify candidates, Think critically about assessment quality, Act as trusted advisor, Bring market intelligence, Bring compensation insights, Bring talent trends, Challenge assumptions, Help teams make better hiring decisions, Represent Docplanner authentically, Build lasting relationships, Maintain talent networks, Use data to identify bottlenecks, Improve conversion rates, Make better hiring decisions, Leverage AI tools, Increase recruiter effectiveness, Improve stakeholder experience, Create better outcomes for candidates, Share best practices, Scale what works across team", "teamCollaboration" : "Global Ops teams; Across functions; Hiring managers; HR teams; Leadership teams", "projectManagementSkills" : [ "Process improvement", "Sourcing projects", "Process efficiency", "Stakeholder management", "Employer branding", "Market intelligence", "Compensation insights", "AI adoption" ], "domainKnowledge" : "International hiring; Healthcare platform", "domainList" : [ "international-hiring", "healthcare-platform" ], "domainSpecificKnowledge" : [ "International hiring", "Healthcare platform" ], "toolProficiency" : [ "Ashby", "LinkedIn Recruiter", "Granola", "Google Workspace", "Slack", "Gemini", "Claude" ], "continuousLearning" : "Learn through experience; Learn through reflection; Learn through reading; Learn through discussions; Share learnings", "problemSolvingSkills" : "Identify bottlenecks; Improve conversion rates; Make better hiring decisions", "outcomesObjectives" : "Manage 5+ searches simultaneously; Close minimum 2 hires per month; Deliver 85%+ quality of hire; Build partnerships with hiring managers; Drive measurable improvements", "qualificationsBasic" : "Own 5+ searches at a time, Close a minimum of 2 hires per month, Deliver 85%+ quality of hire", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "COMPANY DESCRIPTION At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here: pro.doctoralia.es http://pro.doctoralia.es Why join us? \uD83D\uDCCA Real impact – We help doctors help patients. Your work truly makes a difference. \uD83D\uDCC8 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. ✨ Shape the future, sustain growth – Make a difference now and build for long-term success. Your mission Own hiring across 13 markets (Europe & LATAM) and help us build teams that raise the bar. Joining our team, you're in an end-to-end Talent Acquisition Partner seat with a strong focus on quality, business partnership, and continuous improvement. You'll run searches from kickoff to close, influence how we hire, and help us make smarter decisions through data and AI. Teams we work with are the Global Ops teams and span across functions like Marketing, Sales, CS, Finance, RevOps, Legal and many more. (What we don't hire: Tech & Product and Local roles. :)) This role is hybrid based in Barcelona, Spain. Please note that applications close Monday, 29th June, 2026 - apply soon! :) WHAT YOU'LL OWN HIRING Own 5+ searches at a time (depending on complexity), leading the full recruitment process from intake to offer acceptance. You'll partner closely with hiring managers to define success profiles, build strong pipelines, run effective and fair assessment processes, and close outstanding talent. QUALITY OF HIRE We're not optimizing for speed alone. You'll build processes that identify candidates who can succeed today and grow with the business tomorrow. You think critically about assessment quality, candidate signals, and long-term hiring outcomes—not just filling seats. BUSINESS PARTNERSHIP Act as a trusted advisor to hiring managers, HR, and leadership teams. Bring market intelligence, compensation insights, and talent trends to the table. Challenge assumptions when needed and help teams make better hiring decisions. CANDIDATE EXPERIENCE & EMPLOYER BRAND Represent Docplanner authentically from the first conversation through onboarding. You know that exceptional candidates have options, and that every interaction shapes our reputation in the market. You'll build lasting relationships and maintain strong talent networks over time. DATA, AI & CONTINUOUS IMPROVEMENT Use data to identify bottlenecks, improve conversion rates, and make better hiring decisions. Leverage AI tools to increase recruiter effectiveness, improve stakeholder experience, and create better outcomes for candidates. Share best practices and help scale what works across the team. WHAT SUCCESS LOOKS LIKE - Manage 5+ searches simultaneously (depending on complexity) - Close a minimum of 2 hires per month - Deliver 85%+ quality of hire - Build strong partnerships with hiring managers across multiple functions and geographies - Drive measurable improvements beyond day-to-day recruiting through projects related to sourcing, process efficiency, stakeholder management, employer branding, market intelligence, compensation insights, or AI adoption WHO SUCCEEDS HERE OWNERSHIP You take full accountability for your searches, stakeholder relationships, and results. You don't wait for problems to solve themselves—you spot opportunities, take action, and continuously improve how we work. STRONG JUDGMENT & PATTERN RECOGNITION You've operated in high-growth environments where quality mattered. You can quickly identify what great talent looks like and separate signal from noise. DILIGENCE Talent Acquisition is part science, part art. You run disciplined processes, stay on top of details, communicate proactively, and rarely let things slip through the cracks. PRIORITIZATION & ATTENTION TO DETAIL You know that great recruiting often comes down to consistently doing the basics exceptionally well. You can balance multiple competing priorities while maintaining a high bar for execution. BUSINESS ORIENTATION You understand the reality hiring teams and candidates operate in. You focus on what matters most, challenge unnecessary complexity, and make thoughtful trade-offs when priorities compete. RESEARCH & STAKEHOLDER MANAGEMENT You know that outstanding recruiting starts with outstanding groundwork. Whether it's talent mapping, market research, sourcing strategy, or stakeholder alignment, you're comfortable doing the work that creates better outcomes later. OUR TECH STACK Ashby (ATS), LinkedIn Recruiter, Granola, Google Workspace, Slack, Gemini, Claude, and a growing set of AI-powered tools that help us hire better and move faster. OUR DOCPLANNER VALUES 1. Focus on results - We are restless in our drive for exceptional results. Simply being busy doesn’t guarantee reaching our metrics. Patients and doctors care for the value we deliver rather than the hours we put in. 2. Think like an owner - We leap into action, not instruction. We are hands-on, connected to details. Managers do not “watch work being done”. We take action, today. 3. Keep it simple, keep it lean - We accomplish more with less. There are no extra points for growing headcount, budget size or fixed expenses. Is it easier to juggle 3 or 7 balls? Exactly! 4. Be respectful and radically honest - At DP, we challenge each other and share opinions. We do that with respect to each other regardless of position, background or status. We take action to hold ourselves to the highest ethical standards towards our colleagues, customers and users. 5. Learn and be curious - We innovate and embrace change. We learn through direct experience, reflection, reading and discussions. We seek and share learnings with our colleagues. ", "summaryDescription" : "Talent Acquisition Partner - International Teams (hybrid) at Docplanner Group. Skills: Talent acquisition, End-to-end recruitment, Business partnership, Quality of hire. Own hiring across 13 markets. 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Sr. TPM, Serviceability GPO, Availability Serviceability Team

Team Lead, Operations, OB

Membership Services Team Lead- Days

Senior Team Manager Campaign Operations

Talent Acquisition Partner - International Teams (hybrid)

Director of Operations & Service

Common Questions