Figure
FinTech
SeniorOperationsManager,Servicing&Collections
“Senior Operations Manager, Servicing & Collections at Figure. Skills: Loan servicing, Collections, Process management, Vendor management. Lead strategic direction. Manage operational management”
What You'll Achieve.
Minimize delinquency rates; Maximize recoveries; Enhance customer satisfaction; Reduce delinquency roll rates
Industry & Context.
Root cause analysis; Troubleshooting; Data-driven decision making
25% travel
What They're Looking For.
Must Have
10+ years experience managing third-party service providers, 10+ years vendor management
Nice to Have
Collection and Default Management improvement strategies, Valid NMLS License, Ability to obtain state-specific required servicing and collections licenses in all 50 states within 180 days of employment, Experience with operating and working with various lending systems, Experience with automated dialer platform/systems, Experience working in a start-up environment, Experience working in a consulting environment, Experience using Notion, Experience using Google Suite
What You'll Do.
Lead strategic direction
Manage operational management
Ensure efficient loan servicing processes
Maintain regulatory compliance
Optimize collections strategies
Enhance customer satisfaction
Ensure collections and default strategies are effective
Leverage methodologies to engage customers
Design optimal solutions
Develop end-to-end transparency
Develop and execute strategic vision
Ensure alignment with corporate goals
Ensure alignment with market trends
Manage mortgage servicing operations
Manage payment processing
Manage complaint management
Manage account maintenance
Manage customer service
Manage collections efforts
Design and implement effective collections strategies
Design and implement effective collections processes
Balance customer service with recovery objectives
Reduce delinquency rates
Reduce delinquency roll rates
Ensure adherence to federal regulations
Ensure adherence to state regulations
Ensure adherence to local regulations
Ensure adherence to CFPB guidelines
Ensure adherence to FDCPA guidelines
Lead a high-performing team
Mentor a high-performing team
Build a high-performing team
Foster a culture of excellence
Foster a culture of accountability
Foster a culture of continuous improvement
Monitor key performance indicators
Conduct data analysis
Inform decision-making
Drive operational improvements
Collaborate with underwriting teams
Collaborate with risk management teams
Collaborate with legal teams
Ensure seamless operations
Ensure effective resolution of servicing issues
Ensure effective resolution of collections issues
Identify risks related to loan servicing
Assess risks related to loan servicing
Develop strategies to mitigate risks
Enhance operational resilience
Facilitate an enthusiastic collections model
Facilitate a holistic collections model
Facilitate an effective collections model
Facilitate a customer-centric approach
Identify initiatives in technology
Identify initiatives in systems
Identify initiatives in policies
Identify improvements in technology
Identify improvements in systems
Identify improvements in policies
Develop highly effective team
Participate as a member of Lending Operations
Participate as a member of Servicing Leadership
Partner with other key stakeholders
Champion a consistent strategic platform
Develop a consistent strategic platform
Communicate a consistent strategic platform
Champion a consistent mission
Develop a consistent mission
Communicate a consistent mission
Champion a consistent purpose
Develop a consistent purpose
Communicate a consistent purpose
Communicate collaborative interactions with peer organizations
Facilitate collaborative interactions with peer organizations
Ensure objectives are aligned
Ensure tactics are aligned
Ensure long-term strategies are aligned
Execute business goals
Manage reconciliation of vendor reports
Support data alignment initiatives
Support data validation with vendors
Support leadership team in systems processes
Support leadership team in operations processes
Support leadership team in customer relations
Support leadership team in issue resolution
How You'll Work.
Team & Collaboration
Cross-functional teams; Lending Operations; Servicing Leadership; Peer organizations
Communication Scope
Executive presentations; Investor communications
Applying for this Senior Operations Manager, Servicing & Collections role?
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