Owner
SaaS
PeopleBusinessPartner-CustomerOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“People Business Partner- Customer Operations at Owner. Skills: People Business Partner, Organizational development, Talent management. Serve as advisor to leadership. Align People strategy with business priorities”
What You'll Achieve.
Improve efficiency; Improve accountability; Improve business outcomes; Strengthen leadership bench strength; Support long-term growth; Foster culture of high standards; Foster culture of continuous feedback; Foster culture of accountability
Industry & Context.
Problem thinking skills
What They're Looking For.
Must Have
5+ years experience in People Operations, Experience creating and implementing strategies, Knowledge of U.S. and LATAM legislation, Expertise in organizational development, Excellent judgement and problem thinking skills, Proficiency in HR tech stack
Nice to Have
Experience in Customer Success & Support, Experience in a start-up environment, Supporting a global workforce, Spanish speaking a big plus, Experience with Rippling HRIS & Lattice
What You'll Do.
Serve as advisor to leadership
Align People strategy with business priorities
Help leaders scale teams
Partner on organizational design
Improve efficiency and accountability
Attract exceptional talent
Develop retention strategies
Develop succession strategies
Coach managers on performance management
Coach leaders on talent decisions
Coach leaders on employee relations
Champion initiatives promoting values
Drive positive workplace culture
Drive employee engagement
Improve how the organization operates
Build high-performing teams
Solve complex organizational challenges
Influence senior stakeholders
Build high-performing teams
Ensure compliance with laws
How You'll Work.
Team & Collaboration
Customer Success leadership; Customer Support leadership; Talent team; Managers and leaders
Communication Scope
Interpersonal skills; Leadership skills
Full Job Description
About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we priorit
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