WHOOP
Technology
MembershipServicesTeamLead-Days
Neural analysis suggests this role is
optimal for Lead candidates.
“Membership Services Team Lead- Days at WHOOP. Skills: Team leadership, Member support, Operations management. Manage a team of 10–15 MSRs. Identify training and development opportunities”
What You'll Achieve.
Meet or exceed service delivery targets; Deliver first-class support to members
Industry & Context.
Root cause analysis; Troubleshooting issues; Resolving problems effectively
Work shifts daytime schedule
What They're Looking For.
Must Have
Team Leader or Manager experience, Contact centre environment experience, Eligible to live and work in Ireland, Available to work at Limerick office, Flexibility to work shifts
Nice to Have
Passion for leading, coaching, developing others, Excellent written and verbal communication skills, Positive attitude and high-energy performer, Solutions-oriented mindset, Ability to thrive in dynamic, fast-paced startup environment, Ability to leverage multiple applications, systems, tools, Planning and organisational skills, Ability to work under pressure, Remain calm, communicate clearly, Prioritise workload to meet deadlines, Proven track record of analysing information, Troubleshooting issues and resolving problems effectively, Demonstrated ability to lead by example, Commitment to maintaining confidentiality, Handling sensitive information with discretion and integrity
What You'll Do.
Manage a team of 10–15 MSRs
Identify training and development opportunities
Implement targeted development plans
Conduct team meetings
Conduct coaching sessions
and lead a high-performing team
Meet or exceed performance goals and KPIs
Engage and develop direct reports
collaborative environment
Provide individualized coaching
Drive needs-based initiatives
Manage HR-related issues appropriately
Conduct regular shadowing sessions with team
Review emails and escalated member issues
Interact directly with members when necessary
Offer solutions that meet member needs
Stay on top of administrative responsibilities
timely completion of workflows
Maintain in-depth knowledge of processes
Support team questions
Provide approvals as needed
Create and maintain a positive team culture
Create and maintain an inclusive team culture
Create and maintain a motivating team culture
Leverage AI-driven tools and insights
Improve team efficiency
Enhance member experience
Support data-informed coaching
Support data-informed decision-making
Support cross-functional projects
Support department-wide projects
Provide team insights
Execute operational tasks
Help drive successful implementation
How You'll Work.
Team & Collaboration
Cross-functional teams; Leadership team support; L&T teams; QS teams; Content teams; Department-wide projects
Communication Scope
Written communication; Verbal communication; Feedback sharing; Clear communication
Full Job Description
At WHOOP, we're on a mission to unlock human performance. We empower our members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Team Lead for our day team, someone with a passion for leadership who will support and inspire our Membership Services Representatives (MSRs) as well as support the wider leadership team. Our Membership Services team is a group of professionals who love supporting communities and thrive on uncovering root causes to solve member challenges. In this leadership role, you will support teams in both Ireland and the U.S. who handle a variety of support needs, including app-related issues, hardware troubleshooting for the WHOOP strap, analytical questions about user data, and membership or billing inquiries. We’re looking for a highly motivated individual who is passionate about delivering an exceptional member experience and coaching others to do the same. A strong aptitude for leading, developing, and driving a team toward success is essential. Reporting to the Manager, Operations, you will provide hands-on leadership and supervision within the Operations team, ensuring your team consistently meets and exceeds service delivery targets while delivering first-class support to our members. This is a Hybrid role based in our Limerick office in Ireland. You may work remotely one day per week, with the remainder of your schedule spent onsite. RESPONSIBILITIES: - - Manage a team of 10–15 Membership Services Representatives with varying schedules. - Identify training and development opportunities and partner with L&T, QS, and Content teams to implement targeted development plans and resources. - Conduct regular 1:1s, team meetings, and coaching sessions in line with established standards. - Build, develop, and lead a high-performing team that meets or exceeds defined performance goals and KPIs. - Engage and develop direct reports by fostering an open, collaborative environment, providing i
Applying for this Membership Services Team Lead- Days role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about WHOOP?
Real rants from real employees. Read before you apply.