ServicingInvestorRelationsManager

## Accountabilities Oversee daily Investor Relations servicing operations, including investor reporting, inbound requests, servicing transfers, and ad hoc inquiries, ensuring timely and accurate execution. Lead, coach, and manage the IR operations team by setting expectations, monitoring performance, and ensuring accountability to deadlines and quality standards. Maintain and manage centralized tracking systems, reporting calendars, and workflow tools to ensure full visibility and execution of all deliverables. Coordinate cross-functionally with Servicing, Capital Markets, Legal, and external partners to resolve investor requests and ensure accurate communication. Monitor SLA adherence, identify operational risks or delays, and implement corrective actions to maintain service quality and reliability. Support servicing transfer processes and ensure compliance with contractual, regulatory, and investor requirements. Prepare reporting summaries, operational updates, and materials to support senior leadership and investor discussions. Continuously identify and implement process improvements to enhance efficiency, accuracy, and scalability of IR operations. Requirements: 4–6 years of experience in investor relations, loan servicing operations, capital markets operations, or related financial services roles. Strong understanding of loan servicing structures, investor reporting requirements, and operational workflows. Proven experience managing SLAs, deadlines, and high-volume operational processes in a structured environment. Excellent organizational skills with strong attention to detail and ability to manage multiple priorities simultaneously. Demonstrated ability to coordinate across cross-functional teams and external stakeholders. Strong analytical mindset with experience identifying process gaps and driving operational improvements. Excellent written and verbal communication skills with the ability to engage internal leadership and external partners. Experience work