LendingOperationsSpecialist

Mission: Customer-centricity is core to Skip’s values and mission, and at no other point during the home loan journey is it more critical than at settlement. When the buzz of signing a contract and receiving unconditional approval wears off, settlement can be a daunting time for customers as they navigate the complexities of legal documents, condition satisfaction, upcoming deadlines and a multitude of stakeholders. Our Operations team is responsible for ensuring that our customers have a best-in-class experience by staying supported, informed and nurtured - throughout both the settlement process and the full borrower lifecycle. About the role: This is a high-impact, end-to-end mortgage operations role spanning settlements and servicing across the full loan lifecycle. From the moment a loan becomes unconditional, you step in as the driving force behind execution. You ensure progress never stalls; deadlines are met without compromise; and every stakeholder knows exactly what needs to happen next - whether that be brokers, customers, solicitors, our funder, legal partners or internal teams. These are high-value, time-sensitive transactions and you take personal responsibility for keeping them on track. Post-settlement, you’ll continue to grow relationships with the same customers you onboarded by supporting them across servicing requests, loan variations and discharges. With loan volumes growing rapidly, this role is critical to ensuring Skip maintains speed, precision and an exceptional customer experience. Key Responsibilities: Settlements (Pre-Settlement to Completion) - Own the end-to-end settlement process from unconditional approval to successful settlement - Liaise with brokers, customers, solicitors, funders, and legal partners to coordinate timelines and documents - Identify and resolve risks or issues prior to settlement by managing documentation, condition satisfaction and funding requirements - Book and confirm settlements, manage fund disbursements and en