Delivery Hero
E-Commerce
ContentOperationsTeamLeader
“Content Operations Team Leader at Delivery Hero. Skills: Team Leadership, Operational Oversight, Issue Resolution. Lead team of editorial agents. Create vendor catalogues”
What You'll Achieve.
Consistently meet KPIs for quality; Consistently meet KPIs for productivity
Industry & Context.
Issue resolution; Complex catalog issues
What They're Looking For.
Must Have
1-2+ years leading operational team, Demonstrated ability to coach, Demonstrated ability to motivate, Demonstrated ability to manage teams, Analytical skills, Experience with performance metrics, Experience with KPIs, Excellent problem-solving skills, Highly organized, Adaptable, Able to multitask, Collaborative mindset, Excellent communication skills (Greek & English)
Nice to Have
Experience leading content team, Experience leading sales operations, Experience leading customer operations
What You'll Do.
Lead team of editorial agents
Create vendor catalogues
Maintain vendor catalogues
Oversee store onboarding
Oversee store 'Go-Live'
Set structure for daily activities
Set priorities for daily activities
Set direction for daily activities
Define clear workflows
Handle high volume editorial tasks
Deliver high standard of service
Manage daily task assignment
Manage daily task prioritization
Allocate resources to duties
Act as point of contact for escalated cases
Act as point of contact for complex catalog
Act as point of contact for vendor complaints
Use data to identify patterns
Use data to measure performance
Use data to propose improvements
Develop ideas to improve editorial processes
Develop initiatives to improve editorial processes
Elevate vendor satisfaction
Connect internal goals to vendor journey
Improve tools with Product team
Improve processes with Product team
Improve vendor experience with Product team
Improve tools with Sales team
Improve processes with Sales team
Improve vendor experience with Sales team
Improve tools with Marketing team
Improve processes with Marketing team
Improve vendor experience with Marketing team
Improve tools with other teams
Improve processes with other teams
Improve vendor experience with other teams
How You'll Work.
Team & Collaboration
Work with other team leads; Work with Product team; Work with Sales team; Work with Marketing team; Work with other teams
Communication Scope
Performance feedback
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