MembershipServicesTeamLead-Overnight

At WHOOP, we're on a mission to unlock human performance. We empower our members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Team Manager for our overnight team, someone with a passion for leadership who will support and inspire our Membership Services Representatives (MSRs) as well as support the wider leadership team. Our Membership Services team is a group of professionals who love supporting communities and thrive on uncovering root causes to solve member challenges. In this leadership role, you will support teams in both Ireland and the U.S. who handle a variety of support needs, including app-related issues, hardware troubleshooting for the WHOOP strap, analytical questions about user data, and membership or billing inquiries. We’re looking for a highly motivated individual who is passionate about delivering an exceptional member experience and coaching others to do the same. A strong aptitude for leading, developing, and driving a team toward success is essential. Reporting to the Operations Manager or Team Manager II, you will provide hands-on leadership and supervision within the Operations team, ensuring your team consistently meets and exceeds service delivery targets while delivering first-class support to our members. This is a Hybrid role based in our Limerick office in Ireland. You may work remotely one day per week, with the remainder of your schedule spent onsite. RESPONSIBILITIES: - - Manage a team of 10–15 Membership Services Representatives with varying schedules. - Identify training and development opportunities and partner with L&T, QS, and Content teams to implement targeted development plans and resources. - Conduct regular 1:1s, team meetings, and coaching sessions in line with established standards. - Build, develop, and lead a high-performing team that meets or exceeds defined performance goals and KPIs. - Engage and develop direct reports by fostering an open, collaborati