{ "count" : 18403, "data" : [ { "id" : "6a306768f292fd229cfbca64", "title" : "Product Designer, Point of Sale", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Product Designer in the US Technology industry, adjusted for remote work and company size." }, "location" : "Remote - USA", "locations" : [ "Remote - USA" ], "timestamp" : "2026-06-16T11:09:08.384", "fingerprint" : "253e83366a340eddff2ea954111a262eb0c3f69c93efa891872971d56bc604a3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=7989176", "externalId" : "7989176", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "technicalSkills" : "AI", "professionalSkills" : [ "User experience design", "Interface design", "Visual design", "Design systems", "Product strategy", "Workflow analysis", "Stakeholder management", "User research analysis" ], "hardSkillsList" : [ "High-fidelity design", "Prototyping" ], "hardSkills" : [ { "name" : "High-fidelity design", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" } ], "majorSkills" : "Product design, UX design, UI design, Design systems", "majorSkillsList" : [ "Product design", "UX design", "UI design", "Design systems" ], "coreResponsibilities" : "Own and drive end-to-end design process, Translate complex operational workflows, Design for restaurant service realities, Partner with Product, Engineering, and Research, Create polished, high-fidelity artifacts, Make work visible early and often, Champion server and front-of-house perspective, Contribute to design critiques, Integrate emerging AI-first tools", "teamCollaboration" : "Partner with research, product, and engineering; Cross-functional partners; Design critiques", "domainKnowledge" : "Point of Sale systems; Restaurant operations; Hospitality industry", "domainList" : [ "point-of-sale-systems", "restaurant-operations", "hospitality-industry" ], "domainSpecificKnowledge" : [ "Point of Sale systems", "Restaurant operations", "Hospitality industry" ], "communicationSkills" : "Storytelling", "continuousLearning" : "Learning new AI tools", "innovationCreativity" : "AI-first design approach", "problemSolvingSkills" : "Untangling ambiguity; Breaking down complex workflows", "outcomesObjectives" : "Make moments fast, intuitive, and reliable; Create tools that help staff move with confidence; Reduce errors; Focus on the guest", "qualificationsBasic" : "3+ years in product design, Demonstrated ability to use data and insights, High bar for design excellence, Portfolio shows disciplined process, Innately collaborative, Actively manage stakeholders, Excel at untangling ambiguity, Understand designing for speed and reliability, AI-first design approach, Visual design skills", "qualificationsPreferred" : "Experience with AI-first tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we don't just build software; we power the heartbeat of local communities. As a Product Designer on the Point of Sale team, you will shape the experiences that sit at the center of every restaurant's operation, the tools servers, bartenders, and front-of-house staff rely on hundreds of times a day to deliver excellent hospitality. Your mission is to make those moments fast, intuitive, and reliable, no matter how busy the floor gets. Working within the POS team, you will partner with research, product, and engineering peers to turn complex operational workflows into seamless experiences across Toast's terminal and handheld surfaces. You'll immerse yourself in the fast-paced reality of restaurant service to understand the \"why\" behind every tap, swipe, and order modification, using your design expertise to create tools that help restaurant staff move with confidence, reduce errors, and focus on what matters most: the guest. We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and help build the future of restaurant operations, we want you on the line with us. A day in the life (Responsibilities) Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy. Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly. Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush. Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs. Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports. Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners. Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised. Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution. What you'll need to thrive (Requirements) You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact. You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints. You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners. You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys. You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features. You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces. 3+ years in product design, showing clear progression from executing tasks to owning broader product outcomes. Please include a portfolio link with your application. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Design and Engineering to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $133,000—$213,000 USD Zone B $115,000—$184,000 USD Zone C $104,000—$166,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Product Designer, Point of Sale at Toast. Skills: Product design, UX design, UI design, Design systems. Own and drive end-to-end design process. Translate complex operational workflows", "postedDate" : "2026-06-15T23:26:40.949", "createdAt" : "2026-06-15T23:26:40.949", "lastUpdated" : "2026-06-16T11:09:08.384", "ingestTimestamp" : "2026-06-15T23:26:40.949", "mongoId" : "6a306768f292fd229cfbca64", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "High-fidelity design", "Prototyping", "Product design", "UX design", "UI design", "Design systems", "User experience design", "Interface design", "Visual design", "Product strategy", "Workflow analysis", "Stakeholder management", "User research analysis", "Point of Sale systems", "Restaurant operations", "Hospitality industry" ], "skillCount" : 16, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 523.5699, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306768f292fd229cfbca81", "title" : "Senior Product Designer, Point of Sale", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Senior Product Designer in Boston, MA, with adjustments for seniority, company size, and industry." }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-16T08:11:18.090", "fingerprint" : "a3854a0eedc16141b9f1f431779b4cb4ca35674f12f10f6345b9c83554c4d2dc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=7996889", "externalId" : "7996889", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI", "professionalSkills" : [ "Systems mindset", "Strategic vision", "Hands-on craft", "Design direction", "Product strategy", "Design excellence" ], "hardSkillsList" : [ "Interface design", "Visual design", "Design systems", "Order taking", "Modifications", "Payments", "Table management", "Prototyping" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Interface design", "level" : "intermediate" }, { "name" : "Visual design", "level" : "intermediate" }, { "name" : "Design systems", "level" : "intermediate" }, { "name" : "Order taking", "level" : "intermediate" }, { "name" : "Modifications", "level" : "intermediate" }, { "name" : "Payments", "level" : "intermediate" }, { "name" : "Table management", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Product design, User experience, Interface design, Visual design", "majorSkillsList" : [ "Product design", "User experience", "Interface design", "Visual design" ], "coreResponsibilities" : "Lead end-to-end design for Point of Sale experiences, Define complex operational workflows, Bring a systems mindset to the POS platform, Identify patterns, Build scalable solutions, Contribute to and evolve the Toast design system, Partner with Product and Engineering leadership, Shape roadmap direction, Surface design risks early, Advocate for the user in prioritization decisions, Design for the realities of restaurant service, Set the standard for reliable software, Make work visible early and often, Use prototypes, systems thinking, and storytelling, Drive alignment and influence product direction, Mentor and develop designers on the team, Raise the collective quality of process, craft, and, Champion the server and front-of-house perspective, Ensure speed, clarity, and reliability, Integrate emerging AI-first tools and methods, Help the broader team integrate AI tools", "teamCollaboration" : "Partner with research, product, and engineering; Partner with Product and Engineering leadership; Cross-functional stakeholders", "domainKnowledge" : "Restaurant technology; Restaurant operations; Point of Sale systems; Front-of-house software", "domainList" : [ "restaurant-technology", "restaurant-operations", "point-of-sale-systems", "front-of-house-software" ], "domainSpecificKnowledge" : [ "Restaurant technology", "Restaurant operations", "Point of Sale systems", "Front-of-house software" ], "communicationSkills" : "Clear storytelling", "innovationCreativity" : "AI-first design approach", "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "5+ years in product design, Track record of driving measurable design impact, Portfolio demonstrates mastery of complex systems, Deep instincts for designing speed and reliability, AI-first design approach, Visual design skills, Mentor and force multiplier", "qualificationsPreferred" : "Experience with AI-first tools and methods", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we don't just build software; we power the heartbeat of local communities. As a Senior Product Designer on the Point of Sale team, you will help define what world-class restaurant technology looks and feels like, shaping the experiences that thousands of servers, bartenders, and front-of-house staff depend on every single day to deliver excellent hospitality. Your mission is to raise the bar for how we think about speed, trust, and usability at the most critical touchpoint in the restaurant. Working within the POS team, you will bring both strategic vision and hands-on craft to some of Toast's most complex and high-impact design challenges. You'll partner with research, product, and engineering to deeply understand the workflows that define restaurant service, drive design direction across the platform, and help grow the quality and ambition of the work around you. You'll immerse yourself in the fast-paced reality of restaurant operations to ensure every design decision is grounded in the real world, not just what looks good on a screen. We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain, influences beyond their immediate scope, and is relentlessly committed to customer success. If you are ready to lead at the intersection of craft and strategy and help build the future of restaurant operations, we want you on the line with us. A day in the life (Responsibilities) Lead end-to-end design for Point of Sale experiences at a platform level, driving direction from early discovery through polished execution with significant autonomy and strategic influence. Define how complex operational workflows — order taking, modifications, payments, table management, and beyond — should work across Toast's terminal and handheld surfaces, setting a high bar for the entire team. Bring a systems mindset to the POS platform: identify patterns, build scalable solutions, and actively contribute to and evolve the Toast design system. Partner with Product and Engineering leadership to shape roadmap direction, surface design risks early, and advocate for the user in prioritization decisions. Design for the realities of restaurant service — high-pressure, time-sensitive, hardware-constrained — and set the standard for what reliable, trustworthy, front-of-house software should feel like. Make work visible early and often, using prototypes, systems thinking, and clear storytelling to drive alignment and influence product direction across senior cross-functional stakeholders. Mentor and develop designers on the team, raising the collective quality of process, craft, and judgment. Champion the server and front-of-house perspective at every level of the organization, ensuring speed, clarity, and reliability remain non-negotiable design principles. Integrate emerging AI-first tools and methods into your practice and help the broader team do the same. What you'll need to thrive (Requirements) You have a track record of driving measurable design impact — you can point to decisions you made that changed outcomes, not just deliverables you shipped. You hold an exceptionally high bar for design excellence. Your portfolio demonstrates mastery of complex, real-world systems with fine attention to detail, edge cases, and long-term scalability. You are a natural cross-functional leader. You build trust with product, engineering, and research peers, and you know how to influence direction without authority. You excel at operating across multiple levels simultaneously — zooming out to shape strategy while zooming in to get the details right. You have deep instincts for designing speed and reliability into products. You know that for front-of-house staff, a half-second matters. You take an AI-first design approach to quickly create conceptual prototypes and possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces and contexts. You are a mentor and force multiplier — your presence makes the design work around you better. 5+ years in product design, with clear progression from individual execution to owning product strategy and influencing org-wide design direction. Please include a portfolio link with your application. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Design and Engineering to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Senior Product Designer, Point of Sale at Toast. Skills: Product design, User experience, Interface design, Visual design. Lead end-to-end design for Point of Sale experiences. Define complex operational workflows", "postedDate" : "2026-06-15T23:27:34.524", "createdAt" : "2026-06-15T23:27:34.524", "lastUpdated" : "2026-06-16T08:11:18.090", "ingestTimestamp" : "2026-06-15T23:27:34.524", "mongoId" : "6a306768f292fd229cfbca81", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Interface design", "Visual design", "Design systems", "Order taking", "Modifications", "Payments", "Table management", "Prototyping", "Leadership", "Mentoring", "Product design", "User experience", "Systems mindset", "Strategic vision", "Hands-on craft", "Design direction", "Product strategy", "Design excellence", "Restaurant technology", "Restaurant operations", "Point of Sale systems", "Front-of-house software" ], "skillCount" : 22, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 511.82028, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "69cf26122beec4dd3d90b419", "title" : "Point of Care Coordinator", "industry" : "Healthcare", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Point of Care Coordinator in Brooksville, United States, adjusted for the healthcare industry." }, "location" : "United States-Florida-Brooksville", "locations" : [ "United States-Florida-Brooksville", "
TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

" ], "certifications" : [ "Medical Technologist" ], "timestamp" : "2026-06-16T00:45:59.513", "fingerprint" : "d2e42480c1811896597fe722ab91a94e1fc506522d26730e5fdf5b3c1b0c026a", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=659155", "externalId" : "659155", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooksville", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5552719,-82.3878709" } ], "locationText" : "Brooksville, Florida, United States", "minimumEducation" : "Associate's", "technicalSkills" : "Point-of-care testing", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Data analysis" ], "hardSkillsList" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Quality control", "level" : "intermediate" }, { "name" : "Equipment calibration", "level" : "intermediate" }, { "name" : "Staff training", "level" : "intermediate" }, { "name" : "Staff certification", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Point-of-care testing, Regulatory compliance, Staff training, Data analysis", "majorSkillsList" : [ "Point-of-care testing", "Regulatory compliance", "Staff training", "Data analysis" ], "coreResponsibilities" : "Oversee implementation of POCT programs, Manage POCT programs, Improve POCT programs, Ensure compliance with regulatory standards, Train staff, Certify staff, Manage inventory, Conduct audits, Liaise with healthcare teams, Develop POCT policies, Update POCT procedures, Analyze POCT data, Support decision-making, Enhance processes, Troubleshoot equipment issues, Coordinate calibration activities, Coordinate maintenance activities", "teamCollaboration" : "Liaise with healthcare teams; Liaise with laboratory staff; Liaise with healthcare providers; Liaise with department managers; Liaise with external vendors", "projectManagementSkills" : [ "Time management" ], "domainKnowledge" : "Regulatory standards; Point-of-care testing; CLIA; CAP; Joint Commission; POCT equipment; POCT procedures; Quality control measures", "domainList" : [ "regulatory-standards", "point-of-care-testing", "clia", "cap", "joint-commission", "poct-equipment", "poct-procedures", "quality-control-measures" ], "domainSpecificKnowledge" : [ "Regulatory standards", "Point-of-care testing", "CLIA", "CAP", "Joint Commission", "POCT equipment", "POCT procedures", "Quality control measures" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Develop policies; Update procedures", "problemSolvingSkills" : "Troubleshoot equipment; Data analysis; Decision making", "outcomesObjectives" : "Maintain efficient POCT operations; Improve practices and outcomes", "qualificationsBasic" : "Associate's Degree, Medical Technology License, State of Florida Licensure, Competency in 1-5 specialties", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Point-of-Care Coordinator is responsible for overseeing the implementation, management, and continuous improvement of point-of-care testing programs across multiple departments. This role ensures that Point of Care Testing (POCT) procedures and equipment comply with all regulatory and accreditation standards. The coordinator will train and certify staff, manage inventory, conduct audits, and liaise with relevant healthcare teams to maintain efficient POCT operations. The position also involves the development and updating of POCT policies and procedures, as well as data analysis to support decision-making and process enhancements. Essential Functions In-depth knowledge of regulatory standards related to POCT (e.g., CLIA, CAP, Joint Commission) and a commitment to ensuring compliance with these requirements. Strong technical knowledge of point-of-care testing equipment, procedures, and quality control measures. Ability to troubleshoot equipment issues and coordinate calibration and maintenance activities. Proven ability to effectively train, mentor, and certify staff in POCT procedures, ensuring competency in both routine and complex testing scenarios. Proficiency in analyzing POCT data to identify trends, areas for improvement, and potential risks. Ability to make data-driven decisions to improve practices and outcomes. Excellent written and verbal communication skills to effectively liaise with laboratory staff, healthcare providers, department managers, and external vendors. Strong organizational and time management skills to handle multiple projects, audits, and training programs simultaneously while maintaining attention to detail and meeting deadlines. Education Associate's Degree Medical Technology License Medical Technologist Work Experience State of Florida Licensure is required. Competency in 1-5 specialties. Brooksville", "summaryDescription" : "Point of Care Coordinator. Skills: Point-of-care testing, Regulatory compliance, Staff training, Data analysis. Oversee implementation of POCT programs. Manage POCT programs", "createdAt" : "2026-06-14T19:07:48.059", "lastUpdated" : "2026-06-16T00:45:59.513", "ingestTimestamp" : "2026-06-14T19:07:48.059", "mongoId" : "69cf26122beec4dd3d90b419", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification", "Mentoring", "Point-of-care testing", "Regulatory compliance", "Data analysis", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Time management", "Regulatory standards", "CLIA", "CAP", "Joint Commission", "POCT equipment", "POCT procedures", "Quality control measures", "Medical Technologist" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 496.95413, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a0de91358b93c861eb990c5", "title" : "Point of Care Coordinator", "industry" : "Healthcare", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Point of Care Coordinator in Brooksville, United States, adjusted for the healthcare industry." }, "location" : "United States-Florida-Brooksville", "locations" : [ "United States-Florida-Brooksville", "
TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

" ], "certifications" : [ "Medical Technologist" ], "timestamp" : "2026-06-15T21:26:36.004", "fingerprint" : "a48944fd40f6570118853c71bd94de199e0aaf0c7af3dc5540d4e973fc625b9a", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-tgh.taleo.net/careersection/ex/jobdetail.ftl?job=659155", "externalId" : "659155", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooksville", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5552719,-82.3878709" } ], "locationText" : "Brooksville, Florida, United States", "minimumEducation" : "Associate's", "technicalSkills" : "Point-of-care testing", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Data analysis" ], "hardSkillsList" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Quality control", "level" : "intermediate" }, { "name" : "Equipment calibration", "level" : "intermediate" }, { "name" : "Staff training", "level" : "intermediate" }, { "name" : "Staff certification", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Point-of-care testing, Regulatory compliance, Staff training, Data analysis", "majorSkillsList" : [ "Point-of-care testing", "Regulatory compliance", "Staff training", "Data analysis" ], "coreResponsibilities" : "Oversee implementation of POCT programs, Manage POCT programs, Improve POCT programs, Ensure compliance with regulatory standards, Train staff, Certify staff, Manage inventory, Conduct audits, Liaise with healthcare teams, Develop POCT policies, Update POCT procedures, Analyze POCT data, Support decision-making, Enhance processes, Troubleshoot equipment issues, Coordinate calibration activities, Coordinate maintenance activities", "teamCollaboration" : "Liaise with healthcare teams; Liaise with department managers; Liaise with external vendors", "projectManagementSkills" : [ "Time management" ], "domainKnowledge" : "Regulatory standards; Point-of-care testing; CLIA; CAP; Joint Commission; POCT equipment; Quality control measures", "domainList" : [ "regulatory-standards", "point-of-care-testing", "clia", "cap", "joint-commission", "poct-equipment", "quality-control-measures" ], "domainSpecificKnowledge" : [ "Regulatory standards", "Point-of-care testing", "CLIA", "CAP", "Joint Commission", "POCT equipment", "Quality control measures" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Develop policies; Update procedures", "problemSolvingSkills" : "Troubleshoot equipment; Data-driven decisions", "outcomesObjectives" : "Maintain efficient POCT operations; Improve practices; Improve outcomes", "qualificationsBasic" : "Associate's Degree, Medical Technology License, State of Florida Licensure, Competency in 1-5 specialties", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Point-of-Care Coordinator is responsible for overseeing the implementation, management, and continuous improvement of point-of-care testing programs across multiple departments. This role ensures that Point of Care Testing (POCT) procedures and equipment comply with all regulatory and accreditation standards. The coordinator will train and certify staff, manage inventory, conduct audits, and liaise with relevant healthcare teams to maintain efficient POCT operations. The position also involves the development and updating of POCT policies and procedures, as well as data analysis to support decision-making and process enhancements. Essential Functions In-depth knowledge of regulatory standards related to POCT (e.g., CLIA, CAP, Joint Commission) and a commitment to ensuring compliance with these requirements. Strong technical knowledge of point-of-care testing equipment, procedures, and quality control measures. Ability to troubleshoot equipment issues and coordinate calibration and maintenance activities. Proven ability to effectively train, mentor, and certify staff in POCT procedures, ensuring competency in both routine and complex testing scenarios. Proficiency in analyzing POCT data to identify trends, areas for improvement, and potential risks. Ability to make data-driven decisions to improve practices and outcomes. Excellent written and verbal communication skills to effectively liaise with laboratory staff, healthcare providers, department managers, and external vendors. Strong organizational and time management skills to handle multiple projects, audits, and training programs simultaneously while maintaining attention to detail and meeting deadlines. Education Associate's Degree Medical Technology License Medical Technologist Work Experience State of Florida Licensure is required. Competency in 1-5 specialties. Brooksville", "summaryDescription" : "Point of Care Coordinator. Skills: Point-of-care testing, Regulatory compliance, Staff training, Data analysis. Oversee implementation of POCT programs. Manage POCT programs", "createdAt" : "2026-06-14T17:44:11.937", "lastUpdated" : "2026-06-15T21:26:36.004", "ingestTimestamp" : "2026-06-14T17:44:11.937", "mongoId" : "6a0de91358b93c861eb990c5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Quality control", "Equipment calibration", "Staff training", "Staff certification", "Mentoring", "Point-of-care testing", "Regulatory compliance", "Data analysis", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Time management", "Regulatory standards", "CLIA", "CAP", "Joint Commission", "POCT equipment", "Quality control measures", "Medical Technologist" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 492.52228, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2ca68274d8ee00a09bbe52", "title" : "Software Engineer II, Backend (ML Training & Serving)", "company" : "Affirm", "industry" : "FinTech", "salary" : { "min" : 115500.0, "max" : 165000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Software Engineer II, Backend (ML Training & Serving) in Canada, adjusted for mid-level seniority and the FinTech industry." }, "location" : "Remote Canada", "locations" : [ "Remote Canada", "Remote US" ], "timestamp" : "2026-06-16T02:56:43.082", "fingerprint" : "c9380495e1dc63142ce1dec6af6a65caf0229cbd2e32f9ea60559a31e2688b02", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/affirm/jobs/7762570003", "externalId" : "7762570003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Python, Kotlin, AWS, MySQL, Kubernetes", "professionalSkills" : [ "System design", "Technical judgment", "Execution" ], "hardSkillsList" : [ "Backend systems development", "Distributed systems", "Code reviews" ], "softSkillsList" : [ "Feedback" ], "hardSkills" : [ { "name" : "Backend systems development", "level" : "intermediate" }, { "name" : "Distributed systems", "level" : "intermediate" }, { "name" : "Code reviews", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Feedback" } ], "majorSkills" : "ML Training, ML Serving, Distributed systems, ML infrastructure", "majorSkillsList" : [ "ML Training", "ML Serving", "Distributed systems", "ML infrastructure" ], "coreResponsibilities" : "Break down larger projects into individual tasks, Deliver projects in multiple phases, Collaborate with others to ensure timely delivery, Support peers and stakeholders in product development, Collaborate across engineering, Articulate technical constraints, Partner on decisions considering risks and trade-offs, Support operations and availability of team's artifacts, Create and monitor metrics, Escalate when needed, Support keep the lights on efforts, Support on-call efforts, Contribute to team community, Engage in growth and development activities, Participate in interview process", "teamCollaboration" : "Collaborate across organizational boundaries; Support peers and stakeholders; Collaborate across engineering; Partner on decisions; Engage in growth and development activities; Participate in interview process", "projectManagementSkills" : [ "Break down projects", "Deliver in phases" ], "domainKnowledge" : "Distributed systems; ML infrastructure; Platform engineering; ML Training; ML Serving", "domainList" : [ "distributed-systems", "ml-infrastructure", "platform-engineering", "ml-training", "ml-serving" ], "domainSpecificKnowledge" : [ "Distributed systems", "ML infrastructure", "Platform engineering", "ML Training", "ML Serving" ], "toolProficiency" : [ "AWS", "MySQL", "Kubernetes" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Growth and development activities", "problemSolvingSkills" : "Debugging; Troubleshooting", "specialRequirements" : "On-call efforts", "outcomesObjectives" : "Timely delivery of work; Improve developer velocity; Create durable systems", "qualificationsBasic" : "1.5+ years of experience as a software engineer, Experience designing, developing and launching backend systems, Proficient in Python or Kotlin, Familiar with distributed systems, Mastered taking a simple problem into a solution, Executing on solutions by writing clear, easily understood, well tested and extensible code, Comfortable navigating a large code base, Debugging others' code, Providing feedback to other engineers through code reviews, Take ownership of your growth, Proactively seeking feedback, Verbal and written communication skills", "qualificationsPreferred" : "AWS experience, MySQL experience, Kubernetes experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Machine Learning is central to how Affirm delivers on its mission, powering decisions across underwriting, fraud, servicing, and personalization. We are seeking a Software Engineer II to join our ML Training & Serving engineering team, the team that builds and operates the critical infrastructure that enables models to be trained and served across Affirm. This role sits at the intersection of distributed systems, ML infrastructure, and platform engineering. We value engineers who listen closely, invite feedback, and work effectively across organizational boundaries, while maintaining a high bar for ownership, technical judgment, and execution. Strong candidates care about building reliable shared platforms, improving developer velocity, and creating durable systems that enable teams across the company to move faster with confidence. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating across engineering, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 1.5+ years of experience as a software engineer. You have experience designing, developing and launching backend systems and are proficient in one of Python or Kotlin. You are familiar with the building blocks of distributed systems, and the technologies like AWS, MySQL and Kubernetes. You have mastered taking a simple problem or business scenario into a solution that interacts with multiple software components, and executing on it by writing clear, easily understood, well tested and extensible code. You are comfortable navigating a large code base, debugging others' code, and providing feedback to other engineers through code reviews. Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders. You have strong verbal and written communication skills that support effective collaboration with our global engineering team. Pay Grade - L Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: 120,000 - 170,000 CAD Additional benefits include: • Flexible Spending Wallets for tech, food and lifestyle • Away Days - wellness days to take off work and recharge • Learning & Development programs • Parental benefits • Employee Resource & Community Groups #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U. S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking \"Submit Application,\" you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.", "summaryDescription" : "Software Engineer II, Backend (ML Training & Serving) at Affirm. Skills: ML Training, ML Serving, Distributed systems, ML infrastructure. Break down larger projects into individual tasks. Deliver projects in multiple phases", "postedDate" : "2026-06-14T21:39:31.225", "createdAt" : "2026-06-14T21:39:31.225", "lastUpdated" : "2026-06-16T02:56:43.082", "ingestTimestamp" : "2026-06-14T21:39:31.225", "mongoId" : "6a2ca68274d8ee00a09bbe52", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Backend systems development", "Distributed systems", "Code reviews", "Feedback", "ML Training", "ML Serving", "ML infrastructure", "System design", "Technical judgment", "Execution", "Break down projects", "Deliver in phases", "Platform engineering", "AWS", "MySQL", "Kubernetes" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 419.44373, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2db14f74d8ee00a0c8583b", "title" : "Point of Care Testing Coordinator", "company" : "LCMC", "salary" : { "min" : 58000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-seniority Point of Care Testing Coordinator in Healthcare in the United States, adjusted for company size and location." }, "location" : "LCMC - 95 Judge Tanner Blvd", "locations" : [ "LCMC - 95 Judge Tanner Blvd", "United States of America" ], "certifications" : [ "Medical Laboratory Technician (MLT)", "Medical Laboratory Scientist (MLS)" ], "timestamp" : "2026-06-15T22:50:29.690", "fingerprint" : "6cf5ff6b424118efbd5b928bae8188e8686cb48b3c5a963f4d494d5a203299d3", "source" : "workday", "language" : "en", "applyUrl" : "https://lcmchealth.wd1.myworkdayjobs.com/LCMCHealth/job/LCMC---95-Judge-Tanner-Blvd/Point-of-Care-Testing-Coordinator_JR0038691", "externalId" : "JR0038691", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Coordinate point of care testing, Ensure compliance with regulations, Maintain testing equipment, Manage testing supplies, Train staff on testing procedures, Collect and report testing data, Troubleshoot testing issues", "teamCollaboration" : "Healthcare providers; Laboratory staff; Regulatory bodies", "domainKnowledge" : "Point of care testing; CLIA regulations; Laboratory quality control", "domainList" : [ "point-of-care-testing", "clia-regulations", "laboratory-quality-control" ], "domainSpecificKnowledge" : [ "Point of care testing", "CLIA regulations", "Laboratory quality control" ], "communicationSkills" : "Staff training; Regulatory reporting", "documentationSkills" : "Testing logs; Compliance records", "problemSolvingSkills" : "Troubleshooting equipment; Resolving testing discrepancies", "outcomesObjectives" : "Ensure accurate test results; Maintain regulatory compliance; Optimize testing workflows", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Your job is more than a job This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. **_GENERAL DUTIES_** Ensures that the POC testing meets all regulatory requirements for standards, designing organized, well documented and thorough program providing assistance to all POC testing user sites. Compiles all data into a monthly report to be reviewed by the Laboratory manager noting any deficiencies or errors. Monitors POC patient results. Reviews glucose meter results, troubleshoot any unusual or unexpected values. Troubleshoots performance failures and initiates corrective action and/or repair. Maintains glucose meter inventory and changeout. Remains current on POCT instrumentation and procedures in the field. Gives input into selection of instrumentation appropriate for POCT needs. Identifies and implements avenues for POCT quality process improvement in collaboration with the senior management. Coordinates testing education to include organizing required training and competency testing for non-laboratory staff performing POC testing. **_EXPERIENCE QUALIFICATIONS_** 3 years of experience in a clinical laboratory setting. **_LICENSES AND CERTIFICATIONS_** Clinical Laboratory Scientist (Generalist or Specialist) issued through LSBME ** _SKILLS AND ABILITIES_** Capable of working under stress, must have excellent time management skills and be able to make decisions independently. Must have excellent verbal and written communication skills. Must be adaptable to a fluid work environment where deadlines and priorities are constantly changing. **WORK SHIFT:** Days (United States of America) **LCMC Health is a community.** Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary **Your extras** * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems – it’s all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do **You are welcome here.** LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. **Simple things make the difference.** 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.", "summaryDescription" : "Point of Care Testing Coordinator at LCMC. Coordinate point of care testing. Ensure compliance with regulations", "postedDate" : "2026-06-13T21:55:17.318", "createdAt" : "2026-06-14T21:55:17.300", "lastUpdated" : "2026-06-15T22:50:29.690", "ingestTimestamp" : "2026-06-14T21:55:17.300", "mongoId" : "6a2db14f74d8ee00a0c8583b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://lcmchealth.wd1.myworkdayjobs.com/LCMCHealth/job/LCMC---95-Judge-Tanner-Blvd/Point-of-Care-Testing-Coordinator_JR0038691", "salaryAnnualMin" : 58000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Point of care testing", "CLIA regulations", "Laboratory quality control", "Medical Laboratory Technician (MLT)", "Medical Laboratory Scientist (MLS)" ], "skillCount" : 5, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "executive", "dataQualityScore" : 0.8888889, "_score" : 405.58896, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308be9f292fd229c09ae6a", "title" : "Contract Employee", "company" : "WNS Global Services", "industry" : "Outsourcing/Offshoring", "salary" : { "min" : 1.4E7, "max" : 2.1E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Costa Rica, adjusted for mid-seniority, technology industry, and company size." }, "location" : "San Jose, NA, CR", "locations" : [ "San Jose", "NA", "CR" ], "timestamp" : "2026-06-16T13:01:46.655", "fingerprint" : "2e6fd8b630245f5be4c6d8ccf9af9b7e1bc38635702fc6fa5b5d201fc4ce48b3", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WNSGlobalServices144/744000132272219-contract-employee", "externalId" : "744000132272219", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Jose", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9327707,-84.0796144" } ], "locationText" : "San Jose, Costa Rica", "employmentType" : "CONTRACT", "experienceMinYears" : 3, "experienceLevel" : "internship", "technicalSkills" : "Windows OS, Microsoft 365, Active Directory, Intune, SCCM", "professionalSkills" : [ "IT Asset Management", "Inventory Management", "IT Compliance Management", "Endpoint Support", "Infrastructure Support" ], "hardSkillsList" : [ "Endpoint security" ], "hardSkills" : [ { "name" : "Endpoint security", "level" : "intermediate" } ], "majorSkills" : "End User Computing, IT Operations, Infrastructure Support", "majorSkillsList" : [ "End User Computing", "IT Operations", "Infrastructure Support" ], "coreResponsibilities" : "Provide End User Computing support, Manage IT Asset Inventory, Manage IT Compliance, Provide Hands & Eyes Support for Data Centre, Provide Endpoint Support, Provide Infrastructure Support", "toolProficiency" : [ "ITSM tools" ], "qualificationsBasic" : "3+ years experience in End User Computing, 3+ years experience in IT Operations, 3+ years experience in Infrastructure Support, Knowledge of Windows OS, Knowledge of Microsoft 365, Knowledge of Active Directory, Knowledge of Intune/SCCM, Knowledge of endpoint security, Knowledge of ITSM tools, Onsite support for network teams, Onsite support for server teams, Onsite support for infrastructure teams", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. End User Computing OperationsIT Asset & Inventory ManagementIT Compliance ManagementHands & Eyes Support for Data CentreEndpoint & Infrastructure Support ## Qualifications • At least 3 years of experience in End User Computing, IT Operations, or Infrastructure Support. • Knowledge of Windows OS, Microsoft 365, Active Directory, Intune/SCCM, endpoint security, and ITSM tools. • Experience providing onsite support for network, server, and infrastructure teams. Good Communication", "summaryDescription" : "Contract Employee at WNS Global Services. Skills: End User Computing, IT Operations, Infrastructure Support. Provide End User Computing support. Manage IT Asset Inventory", "postedDate" : "2026-06-15T19:23:38.000", "createdAt" : "2026-06-16T03:33:00.643", "lastUpdated" : "2026-06-16T13:01:46.655", "ingestTimestamp" : "2026-06-16T03:33:00.643", "mongoId" : "6a308be9f292fd229c09ae6a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Endpoint security", "End User Computing", "IT Operations", "Infrastructure Support", "IT Asset Management", "Inventory Management", "IT Compliance Management", "Endpoint Support", "ITSM tools" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 403.49005, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a305e59f292fd229cf6fd6b", "title" : "Contract Employee", "company" : "WNS Global Services", "industry" : "Outsourcing/Offshoring", "salary" : { "min" : 1.55E7, "max" : 2.3E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Contract Employee in the Technology industry in San Jose, Costa Rica, adjusted for seniority and company size." }, "location" : "San Jose, NA, CR", "locations" : [ "San Jose", "NA", "CR" ], "timestamp" : "2026-06-16T09:31:22.389", "fingerprint" : "b3f8a22ffd4034786ab8c109ea0ed2df0c5d3765e2c0199bd928eaf135ca2508", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/WNSGlobalServices144/744000132272219-contract-employee", "externalId" : "744000132272219", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Jose", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9327707,-84.0796144" } ], "locationText" : "San Jose, Costa Rica", "employmentType" : "CONTRACT", "experienceMinYears" : 3, "experienceLevel" : "internship", "technicalSkills" : "Windows OS, Microsoft 365, Active Directory, Intune, SCCM, Endpoint security, ITSM tools", "professionalSkills" : [ "Infrastructure Support" ], "hardSkillsList" : [ "IT Asset Management", "Inventory Management", "IT Compliance Management", "Endpoint Support" ], "hardSkills" : [ { "name" : "IT Asset Management", "level" : "intermediate" }, { "name" : "Inventory Management", "level" : "intermediate" }, { "name" : "IT Compliance Management", "level" : "intermediate" }, { "name" : "Endpoint Support", "level" : "intermediate" } ], "majorSkills" : "End User Computing, IT Operations, Infrastructure Support", "majorSkillsList" : [ "End User Computing", "IT Operations", "Infrastructure Support" ], "coreResponsibilities" : "Perform End User Computing operations, Perform IT Asset Management, Perform Inventory Management, Perform IT Compliance Management, Provide Hands & Eyes Support for Data Centre, Provide Endpoint & Infrastructure Support", "communicationSkills" : "Good Communication", "qualificationsBasic" : "3+ years experience in End User Computing, 3+ years experience in IT Operations, 3+ years experience in Infrastructure Support, Knowledge of Windows OS, Knowledge of Microsoft 365, Knowledge of Active Directory, Knowledge of Intune/SCCM, Knowledge of endpoint security, Knowledge of ITSM tools, Experience providing onsite support for network teams, Experience providing onsite support for server teams, Experience providing onsite support for infrastructure teams, Good Communication", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. End User Computing OperationsIT Asset & Inventory ManagementIT Compliance ManagementHands & Eyes Support for Data CentreEndpoint & Infrastructure Support ## Qualifications • At least 3 years of experience in End User Computing, IT Operations, or Infrastructure Support. • Knowledge of Windows OS, Microsoft 365, Active Directory, Intune/SCCM, endpoint security, and ITSM tools. • Experience providing onsite support for network, server, and infrastructure teams. Good Communication", "summaryDescription" : "Contract Employee at WNS Global Services. Skills: End User Computing, IT Operations, Infrastructure Support. Perform End User Computing operations. Perform IT Asset Management", "postedDate" : "2026-06-15T19:23:38.000", "createdAt" : "2026-06-15T23:48:27.355", "lastUpdated" : "2026-06-16T09:31:22.389", "ingestTimestamp" : "2026-06-15T23:48:27.355", "mongoId" : "6a305e59f292fd229cf6fd6b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "IT Asset Management", "Inventory Management", "IT Compliance Management", "Endpoint Support", "End User Computing", "IT Operations", "Infrastructure Support" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 403.49005, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a305753f292fd229cf37f12", "title" : "Senior Software Engineer – Contact Centre Platform (CCaaS)", "company" : "Vonage", "industry" : "Technology", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Software Engineer in the UK technology industry, adjusted for seniority and remote work." }, "location" : "Work from Home - UK", "locations" : [ "Work from Home - UK" ], "timestamp" : "2026-06-16T09:35:19.271", "fingerprint" : "e27244ae53adbb82c26306da180562c7699ae634021790274eb578e71919beae", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/vonage/jobs/8582358002", "externalId" : "8582358002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "TypeScript, JavaScript, C#, NET Core, AWS, Kafka, SNS, SQS, Redis, Aurora, MySQL, Parameter Store", "professionalSkills" : [ "Domain Leadership", "Business Leadership", "People Leadership", "Technical excellence", "Code quality", "Test coverage", "Engineering best practices", "Cross-functional collaboration", "Team strategy", "Project leadership", "Complex solutions delivery" ], "hardSkillsList" : [ "Service development", "Distributed systems", "Messaging mechanisms", "Data management", "Caching layers" ], "softSkillsList" : [ "Mentoring", "Coaching" ], "hardSkills" : [ { "name" : "Service development", "level" : "intermediate" }, { "name" : "Distributed systems", "level" : "intermediate" }, { "name" : "Messaging mechanisms", "level" : "intermediate" }, { "name" : "Data management", "level" : "intermediate" }, { "name" : "Caching layers", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" }, { "name" : "Coaching" } ], "majorSkills" : "Contact Centre Platform, CCaaS, Cloud Communications, Real-time environment", "majorSkillsList" : [ "Contact Centre Platform", "CCaaS", "Cloud Communications", "Real-time environment" ], "coreResponsibilities" : "Lead initiatives end-to-end, Own reliability, Own performance, Own long-term maintainability, Contribute to architectural decisions, Represent team in design discussions, Set standard for code quality, Set standard for test coverage, Set standard for engineering practices, Care about product and users, Contribute to improvement beyond code, Collaborate cross-functionally, Represent team's technical perspective, Influence delivery outcomes, Be key player in team strategy, Influence project outcomes, Mentor engineers, Coach engineers, Share knowledge, Contribute to engineering culture, Participate in working groups, Participate in hackathons, Participate in community initiatives", "teamCollaboration" : "Cross-team design discussions; Architecture forums; Cross-functional collaboration; Product collaboration; UX collaboration; Other engineering teams", "projectManagementSkills" : [ "Project leadership" ], "domainKnowledge" : "Cloud communications; Contact centre; CCaaS; Real-time environment; Multi-tenant environment; Distributed systems; Messaging mechanisms", "domainList" : [ "cloud-communications", "contact-centre", "ccaas", "real-time-environment", "multi-tenant-environment", "distributed-systems", "messaging-mechanisms" ], "domainSpecificKnowledge" : [ "Cloud communications", "Contact centre", "CCaaS", "Real-time environment", "Multi-tenant environment", "Distributed systems", "Messaging mechanisms" ], "toolProficiency" : [ "Playwright", "Terraform", "GitHub Actions" ], "communicationSkills" : "Written communication; Verbal communication; Listening skills", "continuousLearning" : "Knowledge-sharing sessions; Hackathons; Community initiatives", "innovationCreativity" : "Hackathons", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "5+ years software development, TypeScript/JavaScript proficiency, Modern front-end frameworks, Solid C# experience, Back-end service development, NET Core experience, Cloud technologies (AWS), Distributed systems understanding, Messaging mechanisms (Kafka / SNS / SQS), Data management understanding, Caching layers understanding, Redis understanding, Aurora / MySQL understanding, Parameter Store understanding, Excellent communication skills, Degree in Computer Science, Electrical Engineering degree, Related field degree, Equivalent practical experience", "qualificationsPreferred" : "End-to-end test automation experience, UI test automation experience, Playwright experience, CI/CD pipelines experience, Infrastructure-as-code tools experience, Terraform experience, GitHub Actions experience, AI tools utilization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Why this role matters: Every second a contact centre agent is on a call, our platform is working behind the scenes. As a Senior Software Engineer on our CCaaS Technology Team, you will own and evolve the critical services that agents depend on — in a global, multi-tenant, real-time environment serving thousands of concurrent users. This is not a role where you ship features and move on. You will shape the architecture, set the engineering standard, and have a genuine influence on how the team works and what it builds next. If you want to lead from the front, mentor others, and make a real difference to the product — this role was made for you. Your key responsibilities: Domain Leadership: Lead multiple initiatives end-to-end — from early refinement through to production deployment — owning reliability, performance, and long-term maintainability Contribute to architectural decisions that shape the future of the platform, representing the team in cross-team design discussions and architecture forums Drive technical excellence: set the standard for code quality, test coverage, and engineering best practices across the team Business Leadership: Actively care about the product and its users — contributing to improvement beyond code implementation Collaborate cross-functionally with Product, UX, and other engineering teams, representing the team's technical perspective and influencing delivery outcomes Be a key player in the team's strategy, with significant influence on project outcomes and the team's ability to move fast and deliver value People Leadership: Mentor and coach less experienced engineers through pairing, code reviews, and knowledge-sharing sessions Contribute to the team's engineering culture — participating in working groups, hackathons, and community initiatives across the wider VCC engineering organization What you'll bring Required: 5+ years of relevant software development experience, with a track record of leading projects and delivering complex solutions independently Strong proficiency in TypeScript/JavaScript and modern front-end frameworks Solid experience with C# and back-end service development on .NET Core Familiarity with cloud technologies (AWS) and distributed systems, including messaging mechanisms (Kafka / SNS / SQS) Understanding of data management and caching layers (Redis, Aurora / MySQL, Parameter Store) Excellent communication skills — written, verbal, and listening — to collaborate effectively with both technical and non-technical stakeholders A degree in Computer Science, Electrical Engineering, or a related field — or equivalent practical experience Experience we consider a plus: Hands-on experience with end-to-end and UI test automation frameworks (e. g. Playwright) Experience with CI/CD pipelines and infrastructure-as-code tools (e. g. Terraform, GitHub Actions) Ability to responsibly utilize AI tools to enhance development productivity and quality How you’ll benefit: Legal & General Pension Life Assurance Income Protection Private Medical & Dental Insurance Eligible for Free Eye Tests Shopping Discounts Optum Employee Assistance Programme Unlimited Discretionary Time Off Three Paid Volunteer Days a Year Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. #LI-KF1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.", "summaryDescription" : "Senior Software Engineer – Contact Centre Platform (CCaaS) at Vonage. Skills: Contact Centre Platform, CCaaS, Cloud Communications, Real-time environment. Lead initiatives end-to-end. Own reliability", "postedDate" : "2026-06-15T23:22:05.427", "createdAt" : "2026-06-15T23:22:05.427", "lastUpdated" : "2026-06-16T09:35:19.271", "ingestTimestamp" : "2026-06-15T23:22:05.427", "mongoId" : "6a305753f292fd229cf37f12", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Service development", "Distributed systems", "Messaging mechanisms", "Data management", "Caching layers", "Mentoring", "Coaching", "Contact Centre Platform", "CCaaS", "Cloud Communications", "Real-time environment", "Domain Leadership", "Business Leadership", "People Leadership", "Technical excellence", "Code quality", "Test coverage", "Engineering best practices", "Cross-functional collaboration", "Team strategy", "Project leadership", "Complex solutions delivery", "Cloud communications", "Contact centre", "Multi-tenant environment", "Playwright", "Terraform", "GitHub Actions" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 396.90656, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7a6f74d8ee00a094570c", "title" : "Employee Relations Specialist", "company" : "Cottingham & Butler", "industry" : "Insurance", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Employee Relations Specialist in Dubuque, Iowa, adjusted for mid-seniority and the insurance industry." }, "location" : "Dubuque, Iowa, United States", "locations" : [ "Dubuque", "Iowa", "United States" ], "timestamp" : "2026-06-15T07:58:19.875", "fingerprint" : "d56a69e6069387581dfceb28e24ae655e7078d9f3cd60847cc1ae71d88c38a05", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/cottinghambutlerinsuranceservicesinc/jobs/5255735008?gh_jid=5255735008", "externalId" : "5255735008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dubuque", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.5006243,-90.6647985" } ], "locationText" : "Dubuque, Iowa, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Talent management", "Organizational development", "Process improvement" ], "hardSkillsList" : [ "HRIS configuration", "Data integrity", "Reporting", "Audits", "Reconciliations", "Compliance reporting" ], "hardSkills" : [ { "name" : "HRIS configuration", "level" : "intermediate" }, { "name" : "Data integrity", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Audits", "level" : "intermediate" }, { "name" : "Reconciliations", "level" : "intermediate" }, { "name" : "Compliance reporting", "level" : "intermediate" } ], "majorSkills" : "Employee relations, HRIS management, HR processes", "majorSkillsList" : [ "Employee relations", "HRIS management", "HR processes" ], "coreResponsibilities" : "Serve as first contact, Conduct investigations, Escalate concerns, Coach supervisors, Support training, Identify trends, Recommend solutions, Maintain documentation, Act as HRIS expert, Lead audits, Lead reconciliations, Lead compliance reporting, Troubleshoot issues, Partner with IT, Partner with vendors, Train HR leaders, Train operational leaders, Lead HR projects, Support HR projects, Provide hands-on support", "teamCollaboration" : "Partner with IT; Partner with vendors; Train HR leaders; Train operational leaders", "domainKnowledge" : "Employee relations; HR processes; Organizational development", "domainList" : [ "employee-relations", "hr-processes", "organizational-development" ], "domainSpecificKnowledge" : [ "Employee relations", "HR processes", "Organizational development" ], "toolProficiency" : [ "HRIS" ], "communicationSkills" : "Respectful workplace practices", "documentationSkills" : "Confidential documentation", "problemSolvingSkills" : "Troubleshoot issues", "qualificationsBasic" : "5+ years HR experience, Experience with HRIS systems, Experience with employee relations", "qualificationsPreferred" : "HR Generalist role experience", "workSiteFlexibility" : "Onsite", "rawDescription" : "Employee Relations Specialist We’re looking for a proactive, detail‑oriented Employee Relations Specialist who’s ready to jump in and make an impact. In this role, you’ll support our Human Resources - Operations team by handling employee relations, managing HRIS systems, and driving the core HR processes that keep our organization running smoothly. Essential Functions: Employee Relations Serve as the first point of contact for employee concerns, conducting initial investigations and escalating when appropriate. Coach supervisors on performance and policy matters while supporting training on respectful workplace practices. Identify trends, recommend proactive solutions, and maintain accurate, confidential documentation. HRIS & Data Management Act as the HRIS expert for configuration, reporting, and data integrity. Lead audits, reconciliations, and compliance‑driven reporting. Troubleshoot issues and partner with IT and vendors on improvements. Train HR and operational leaders on system tools and reporting. Operational HR Support Lead and support HR projects that improve efficiency and experience. Provide hands‑on support during peak seasons and special events. A collaborative, detail‑oriented, eager‑to‑learn mindset. If you love variety, collaboration, and being the person people rely on to get things right, apply and bring your strengths to our HR Generalist role! Benefits Most Benefits start Day 1 Medical, Dental, Vision Insurance Flex Spending or HSA 401(k) with company match Profit-Sharing/ Defined Contribution (1-year waiting period) PTO/ Paid Holidays Company-paid ST and LT Disability Maternity Leave/ Parental Leave Subsidized Parking Company-paid Term Life/ Accidental Death Insurance About Cottingham & Butler: At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in. As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook", "summaryDescription" : "Employee Relations Specialist at Cottingham & Butler. Skills: Employee relations, HRIS management, HR processes. Serve as first contact. 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The HR Analyst, Employee Lifecycle is an entry-level operational role responsible for the accurate and timely processing of day-to-day employee lifecycle transactions for APACI countries within the Kuala Lumpur HR Shared Services Centre. Working under the guidance of the regional Employee Lifecycle team, the role supports the full hire-to-retire cycle — including onboarding, job and data changes, employee movements, benefits administration and offboarding — by executing transactions in Workday and related systems with a strong focus on data accuracy, quality, and adherence to defined procedures and SLAs. This position serves as a first point of contact for routine employee and manager queries, ensuring requests are handled professionally, escalated appropriately, and resolved within agreed service levels. It is a learning-oriented role designed for a fresh graduate or early-career professional to build foundational HR operations expertise, develop process discipline, and grow within a multi-country shared services environment. Proficiency in Mandarin is an advantage to support employee populations across Greater China. This position will be based in Kuala Lumpur, Malaysia. **As a** **HR Analyst, Employee Lifecycle** , **you will:** **A. Employee Lifecycle Transaction Processing** Process day-to-day employee lifecycle transactions in Workday — new hires and onboarding, job changes, organizational and personal data updates, transfers, employee movements, and offboarding — accurately and within agreed timelines. Perform personnel data administration and maintain complete, up-to-date employee records in line with company policy and local country requirements. Prepare standard HR letters and documentation (e.g., confirmation, transfer, and employment verification letters) using approved templates. Support benefits administration and other routine lifecycle activities as assigned. Partner with Payroll, HR Business Partners, Talent Acquisition, Benefits, and other stakeholders to ensure smooth completion of employee lifecycle activities. **B. Employee & Manager Support – Tier-1 Case Handling** Act as a first point of contact for routine employee and manager enquiries received via the case management/ticketing tool, email, or phone, providing clear and courteous responses. Resolve straightforward requests within SLA and escalate complex or non-standard cases to senior team members or the Team Lead with appropriate context. Update and close cases accurately, ensuring proper categorization and timely follow-through. **C. Data Quality, Accuracy & Compliance** Verify the accuracy and completeness of data entered, applying the required checks and validation steps before transactions are finalized. Adhere to standard operating procedures, data privacy requirements, and internal controls in all lifecycle activities. Flag data discrepancies, errors, or recurring issues to senior team members for review and correction. **D. Documentation & Knowledge Support** Follow Desktop Procedures (DTP) and country-specific requirements when processing transactions to ensure consistency and quality. Highlight outdated or unclear process documentation and support the team in keeping knowledge articles and procedures current. Build and maintain personal process knowledge through on-the-job learning and training. **E. Continuous Improvement & Reporting Support ** Assist in preparing routine operational reports and trackers as required. Contribute ideas for simplifying or improving day-to-day processes and participate in team improvement activities. Support ad-hoc HRSSC projects, audits, user acceptance testing (UAT), process changes, system enhancement activities and initiatives as assigned. **What skills and experiences are we looking for?** Bachelor’s Degree in Human Resources, Business Administration, or a related discipline Internship or early exposure to HR operations or shared services is an advantage; no prior experience required for strong fresh graduates Foundational understanding of HR processes and the employee lifecycle (hire-to-retire), gained through study, internship, or early experience. Familiarity with, or willingness to quickly learn, HR systems (Workday) and case management/ticketing tools (e.g., ServiceNow). Working proficiency in Microsoft Office, particularly Excel (data entry, basic formulas) and Outlook. Strong attention to detail and accuracy in data handling and transaction processing. Good written and verbal communication skills in English; proficiency in Mandarin is an advantage. Customer-service orientation with a professional, helpful approach to employee and manager queries. Good organizational and time-management skills, with the ability to follow procedures and manage routine priorities. Eagerness to learn, take direction, and develop within a structured shared services environment. High level of integrity in handling confidential employee data. **What can we offer?** Huntsman offers unsurpassed opportunities to build a successful future. We are a global specialty chemical company with locations in 25 countries around the world, employing over 6,000 associates. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on. Here, you can make an impact and make a difference. Come join us. Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local. Please refer to [**https://www.huntsman.com/privacy/online-privacy-notice**](https://www.huntsman.com/privacy/online-privacy-notice) for Company’s Data Privacy and Protection information. All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service. Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in “@huntsman.com” and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at [**http://www.huntsman.com/corporate/a/Careers**](http://www.huntsman.com/corporate/a/Careers)**.** **Additional Locations:**", "summaryDescription" : "HR Analyst, Employee Lifecycle at Huntsman Corporation", "postedDate" : "2026-06-16T03:47:51.890", "createdAt" : "2026-06-16T03:47:51.852", "lastUpdated" : "2026-06-16T11:30:22.001", "ingestTimestamp" : "2026-06-16T03:47:51.852", "mongoId" : "6a3055a1f292fd229cf20674", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://huntsman.wd1.myworkdayjobs.com/Huntsman/job/Malaysia---Kuala-Lumpur/HR-Analyst--Employee-Lifecycle_J-019945", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 342.0121, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305af3f292fd229cf577be", "title" : "Employee Experience & Executive Assistant", "company" : "Bringg", "industry" : "SaaS", "salary" : { "min" : 180000.0, "max" : 270000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Employee Experience & Executive Assistant in Tel Aviv, Israel, within the SaaS industry, adjusted for company size and seniority." }, "location" : "Tel aviv", "locations" : [ "Tel aviv" ], "timestamp" : "2026-06-16T10:04:36.790", "fingerprint" : "bb0d816bf19c88c9000f16dd36d7088b75b23a47fcd697148b024d040c95d206", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bringg/jobs/8591830002", "externalId" : "8591830002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tel Aviv", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0852997,34.7818064" } ], "locationText" : "Tel Aviv, Israel", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Employee experience", "Events production", "People operations", "Organizational discipline", "Executive communications", "Vendor management", "Cross-cultural coordination", "Budget management" ], "hardSkillsList" : [ "Calendar management", "Travel logistics management", "Procurement", "Onboarding logistics", "Offboarding logistics" ], "hardSkills" : [ { "name" : "Calendar management", "level" : "intermediate" }, { "name" : "Travel logistics management", "level" : "intermediate" }, { "name" : "Procurement", "level" : "intermediate" }, { "name" : "Onboarding logistics", "level" : "intermediate" }, { "name" : "Offboarding logistics", "level" : "intermediate" } ], "majorSkills" : "Employee experience, Events production, Executive support", "majorSkillsList" : [ "Employee experience", "Events production", "Executive support" ], "coreResponsibilities" : "Produce company events end to end, Own employee experience calendar, Design welfare initiatives, Design team events, Design milestone celebrations, Design seasonal programs, Create welcome experiences, Create anniversary surprises, Create team-building activities, Create wellbeing touchpoints, Support Executive leadership team, Manage CEO calendar, Manage executive calendars, Coordinate executive schedules, Prepare for executive meetings, Protect executive work time, Manage CEO travel logistics, Manage leadership travel logistics, Handle travel disruptions, Keep Tel Aviv office running, Manage office facilities, Manage office procurement, Manage onboarding logistics, Manage offboarding logistics, Address day-to-day employee needs", "teamCollaboration" : "Cross-timezone coordination; Executive leadership team", "projectManagementSkills" : [ "Budget management", "Logistics management" ], "domainKnowledge" : "Last-mile delivery; AI-powered SaaS", "domainList" : [ "last-mile-delivery", "ai-powered-saas" ], "domainSpecificKnowledge" : [ "Last-mile delivery", "AI-powered SaaS" ], "toolProficiency" : [ "TravelPerk" ], "communicationSkills" : "Executive communications; Cross-cultural coordination", "outcomesObjectives" : "Deliver major event or offsite; Embed welfare touchpoints; Employees notice the difference; Employee experience is talked about", "qualificationsBasic" : "3+ years global employee experience, 3+ years events production, 3+ years people operations, Global or multi-office environment experience, English near-native level", "qualificationsPreferred" : "Experience managing group travel logistics, Experience working with TravelPerk, Budget management across multiple programs", "workSiteFlexibility" : "Flexible", "rawDescription" : "At Bringg, we're on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we enable retailers and logistics providers to orchestrate smarter, more efficient delivery operations across every fleet type and service level - from same-day to scheduled delivery. We are a multinational company serving leading enterprises and Fortune 500 brands, helping some of the world's most complex delivery organizations streamline operations, enhance customer experiences, and stay ahead in a rapidly evolving market. WHY THIS ROLE MATTERS Culture isn't built in an all-hands deck. It's built in the offsite that people talk about for a year, the birthday surprise no one expected, and the office that actually feels good to come back to. This role owns that experience at Bringg - across ~180 people, 5 geos, and a company that needs proactive, intentional care to keep up. Alongside the employee experience work, this role supports the CEO and Executive team directly - keeping schedules tight, travel seamless, and executive operations running smoothly in the background. WHAT YOU'LL DO Produce company events, offsites, and team parties end to end: concept, venue, vendors, budget, logistics, catering, and flawless day-of execution: from a small team dinner to a multi-country company retreat Own the employee experience calendar: welfare initiatives, team events, milestone celebrations, seasonal programs- designed thoughtfully for both Tel Aviv and remote employees. Create the kind of moments that stay with people: welcome experiences for new hires, anniversary surprises, team-building activities that don't feel forced, and wellbeing touchpoints that show the company actually pays attention Own the CEO and support the Executive leadership team with calendar management: priorities, cross-timezone coordination, meeting preparation, and protecting focused work time Manage travel logistics for the CEO and leadership: flights, hotels, visas, itineraries, and real-time disruption handling via TravelPerk Keep the Tel Aviv office running as a space that reflects the Bringg culture: facilities, procurement, onboarding and offboarding logistics, and day-to-day employee needs. WHAT YOU'LL ACHIEVE 3 months: A clear picture of the current employee experience: what's working, what's missing and an annual EX calendar that reflects it. CEO support and travel running smoothly from day one. 6 months: At least one major event or offsite delivered end to end. Welfare touchpoints embedded in the company rhythm. Employees notice the difference. 12 months: Bringg's employee experience is something people talk about when asked why they love working here. You built that. WHAT YOU BRINGG 3+ years in global employee experience, events production, or people operations - in a global or multi-office environment where programs had to work across cultures, time zones, and very different employee needs A track record of planning and producing company events end to end - offsites, team parties, large gatherings - with real ownership of budget, vendors, and outcomes English at a near-native level - executive communications, international vendor management, and cross-cultural coordination feel natural, not effortful Genuine people's instincts paired with sharp organizational discipline - you notice what makes employees feel valued and have the precision to act on it consistently, even when twenty other things are in motion Strong advantages: Experience managing group travel logistics or working with TravelPerk Budget management across multiple programs simultaneously", "summaryDescription" : "Employee Experience & Executive Assistant at Bringg. Skills: Employee experience, Events production, Executive support. Produce company events end to end. Own employee experience calendar", "postedDate" : "2026-06-15T23:22:09.935", "createdAt" : "2026-06-15T23:22:09.935", "lastUpdated" : "2026-06-16T10:04:36.790", "ingestTimestamp" : "2026-06-15T23:22:09.935", "mongoId" : "6a305af3f292fd229cf577be", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Calendar management", "Travel logistics management", "Procurement", "Onboarding logistics", "Offboarding logistics", "Employee experience", "Events production", "Executive support", "People operations", "Organizational discipline", "Executive communications", "Vendor management", "Cross-cultural coordination", "Budget management", "Logistics management", "Last-mile delivery", "AI-powered SaaS", "TravelPerk" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 337.1629, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c88a774d8ee00a096c50d", "title" : "Contact Center Agent UK", "company" : "Rentokil Initial", "industry" : "Environmental Services", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Contact Center Agent in Cape Town, South Africa, adjusted for mid-seniority and services industry." }, "location" : "Claremont, Cape Town, South Africa", "locations" : [ "Claremont, Cape Town, South Africa" ], "timestamp" : "2026-06-15T07:41:02.145", "fingerprint" : "20b9620d4888a3db87d3a18ac1507491354b5b5107d3ce88da3c0c2cbebe8fbc", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/99E89A96B4/apply", "externalId" : "99E89A96B4", "industryFunction" : { }, "locationPoint" : "-33.98056,18.46528", "structuredLocations" : [ { "city" : "Cape Town", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, South Africa", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Initiative", "Judgement" ], "softSkillsList" : [ "Customer Focus" ], "softSkills" : [ { "name" : "Customer Focus" } ], "majorSkills" : "Customer service, Call center", "majorSkillsList" : [ "Customer service", "Call center" ], "coreResponsibilities" : "Be first point of contact, Provide professional customer service, Manage client expectation, Resolve issues", "domainKnowledge" : "Data Protection Act", "domainList" : [ "data-protection-act" ], "domainSpecificKnowledge" : [ "Data Protection Act" ], "communicationSkills" : "Verbal communication; Written communication; Telephone manner", "outcomesObjectives" : "Call Monitoring Scores; Telephony Performance; Volume of inbound calls handled; Volume of outbound calls; Average duration of calls; Accuracy of log updates; Complaints; Customer Satisfaction; Average speed to completion; Email Response Accuracy; Chat quality and responses", "qualificationsBasic" : "5 years experience, UK Customer Call Center experience", "qualificationsPreferred" : "Tertiary Education in related field", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "**Rentokil Initial:** Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com **Our family of businesses:** Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in 92 of the top 100 cities We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens. Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. **_You would be supporting the_ _bu_** _**siness in the UK**_ **Requirements** **A vacancy has arisen for 1 x Contact Center Agent UK** The purpose of this role is to be the first point of contact for all new, prospective and existing customers. You will provide professional customer service through your learnt understanding of business services, products and procedures, accurately managing the client’s expectation for the next steps. Wherever possible you will oblige the client’s request and resolve as many issues as possible for the first time. **Do you have what it takes? If you want to be considered for this role you will need:** **QUALIFICATIONS, EXPERIENCE & SKILLS** * Tertiary Education in a related field advantageous * Minimum of 5 years experience in a similar role * UK Customer Call Center experience essential * Evidence of sufficient experience to demonstrate ability * Strong values in customer service * Good initiative and judgement skills * Team player * Customer Focus: excelling at customer service & able to build rapport * Familiar with Data Protection Act * Communication skills: both verbal and written including excellent telephone manner * Ability to work in a hybrid environment **KEY WORK OUTPUTS and ACCOUNTABILITY** * Customer Service Complaint Handling Web & Chat Outbound Customer Feedback (Support)Performance Indicators * Call Monitoring Scores * Telephony Performance * Volume of inbound calls handled * Volume of outbound calls * Average duration of calls * Accuracy of log updates * Complaints * Customer Satisfaction * Average speed to completion * Call Monitoring Scores * Speed of response to emails * Email Response Accuracy * Chat quality and responses * Obtain scores for service provide and detailed feedback **Benefits** **Are you interested? Here's what you can expect when you join us...** * Hybrid Working **Equal Opportunity** Rentokil Initial is committed to achieving Diversity and Equity across the business. _Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!_", "summaryDescription" : "Contact Center Agent UK at Rentokil Initial. Skills: Customer service, Call center. Be first point of contact. Provide professional customer service", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-13T23:57:09.597", "lastUpdated" : "2026-06-15T07:41:02.145", "ingestTimestamp" : "2026-06-13T23:57:09.597", "mongoId" : "6a2c88a774d8ee00a096c50d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/99E89A96B4", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customer Focus", "Customer service", "Call center", "Initiative", "Judgement", "Data Protection Act" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 334.95398, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Services", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce99f22beec4dd3d786226", "title" : "Team Member, Customer Contact", "salary" : { "min" : 52000.0, "max" : 65000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level customer contact team member salaries in Docklands, Australia, based on 2024-2025 market data." }, "location" : "AU-VIC-Docklands", "locations" : [ "AU-VIC-Docklands", "17-Apr-2026, 11:59:00 PM", "Level 16, 727 Collins St, Docklands" ], "timestamp" : "2026-06-16T01:07:52.734", "fingerprint" : "59613f5f0b81f8d90aa8d1dc381a6079af8a99688ac5633f2737146ae46ee77e", "source" : "taleo", "language" : "en", "applyUrl" : "https://mlcinsurance.taleo.net/careersection/ex/jobdetail.ftl?job=64206", "externalId" : "64206", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Docklands", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8175423,144.9394923" } ], "locationText" : "Docklands, Victoria, Australia", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "rawDescription" : "Full-time Group Level 1 18-Mar-2026, 1:15:04 PM", "summaryDescription" : "Team Member, Customer Contact", "createdAt" : "2026-06-14T21:16:44.695", "lastUpdated" : "2026-06-16T01:07:52.734", "ingestTimestamp" : "2026-06-14T21:16:44.695", "mongoId" : "69ce99f22beec4dd3d786226", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "_score" : 334.85083, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "6a3079f5f292fd229c036715", "title" : "Employee Relations Specialist II", "company" : "Gopuff", "industry" : "P&C, Field", "salary" : { "min" : 90000.0, "max" : 120000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Concord, CA", "locations" : [ "Concord, CA" ], "timestamp" : "2026-06-16T12:57:22.630", "fingerprint" : "64646fed76c59c64800600e34ec9b1b67fa5f60c78a03b8366f5de1b0116dfa8", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/gopuff/216188e0-54ff-45b4-b71a-3334e2e37019/apply", "externalId" : "216188e0-54ff-45b4-b71a-3334e2e37019", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Concord", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.9768525,-122.0335624" } ], "locationText" : "Concord, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 8, "experienceLevel" : "Mid", "professionalSkills" : [ "Employee relations", "Workplace investigations", "Policy interpretation", "Conflict resolution", "Performance management", "Corrective action", "Legal compliance", "Risk mitigation" ], "hardSkillsList" : [ "Investigation methodologies", "Employment laws" ], "softSkillsList" : [ "Emotional intelligence", "Conflict resolution" ], "hardSkills" : [ { "name" : "Investigation methodologies", "level" : "intermediate" }, { "name" : "Employment laws", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Emotional intelligence" }, { "name" : "Conflict resolution" } ], "majorSkills" : "Employee relations, Workplace investigations, HR compliance", "majorSkillsList" : [ "Employee relations", "Workplace investigations", "HR compliance" ], "coreResponsibilities" : "Conduct investigations of complaints, Make recommendations on course of action, Document findings, Write investigation summaries, Coach management on employee relations matters, Advise management on employee relations matters, Monitor compliance with employment laws, Identify emerging employee relations risks, Identify emerging compliance risks, Coordinate mitigation of risks, Perform other related duties", "teamCollaboration" : "Partner with business leaders; Partner with People & Culture team; Partner with Legal", "domainKnowledge" : "California employment laws; US employment laws; FMLA; ADA; EEO; Title VII", "domainList" : [ "california-employment-laws", "us-employment-laws", "fmla", "ada", "eeo", "title-vii" ], "domainSpecificKnowledge" : [ "California employment laws", "US employment laws", "FMLA", "ADA", "EEO", "Title VII" ], "toolProficiency" : [ "ThinkLP" ], "documentationSkills" : "Investigation summaries", "problemSolvingSkills" : "Analytical skills; Conflict-resolution skills; Sound decision making", "qualificationsBasic" : "6-8 years HR experience, 2 years Employee Relations experience, 2 years investigations experience, Supporting field operations experience, Proficiency in computer usage, Proficiency in email, Proficiency in Google Suite", "qualificationsPreferred" : "Bachelor’s degree, Professional fluency in Spanish, Experience supporting California-based operations, Familiarity with California employment laws", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## What We Offer Medical/Dental/Vision Insurance 401(k) Retirement Savings Plan HSA or FSA eligibility Long and Short-Term Disability Insurance Fitness Reimbursement Program 25% employee discount & FAM Membership Flexible PTO Group Life Insurance EAP through AllOne Health (formerly Carebridge) ## Overview Gopuff is seeking an Employee Relations Specialist II to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws. You will partner closely with business leaders, the People & Culture team, and Legal to foster a fair, compliant, and inclusive work environment. ## Responsibilities Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc. Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues Document findings and write investigation summaries to be maintained in ThinkLP. Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc). Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation Perform other related duties as required. ## Qualifications 6-8 years of HR experience, with at least 2 years in Employee Relations, investigations, and supporting field operations. Prior experience supporting California-based operations and familiarity with California state employment laws. Bachelor’s degree preferred. Professional fluency in Spanish, preferred Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII). Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues Ability to work cross-functionally with various departments Able to multitask, prioritize, and manage time efficiently Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information. Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure. Proficiency in computer usage, email, and Google Suite ## Compensation Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role. This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan. Base Salary Range: $90,000 - $120,000 ## Additional Information At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. #LI-GOPUFF Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.", "summaryDescription" : "Employee Relations Specialist II at Gopuff. Skills: Employee relations, Workplace investigations, HR compliance. Conduct investigations of complaints. Make recommendations on course of action", "postedDate" : "2026-06-15T19:29:08.082", "createdAt" : "2026-06-15T19:29:08.082", "lastUpdated" : "2026-06-16T12:57:22.630", "ingestTimestamp" : "2026-06-16T03:24:27.488", "mongoId" : "6a3079f5f292fd229c036715", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 90000, "salaryAnnualMax" : 120000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Investigation methodologies", "Employment laws", "Emotional intelligence", "Conflict resolution", "Employee relations", "Workplace investigations", "HR compliance", "Policy interpretation", "Performance management", "Corrective action", "Legal compliance", "Risk mitigation", "California employment laws", "US employment laws", "FMLA", "ADA", "EEO", "Title VII", "ThinkLP" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 334.0901, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2598a074d8ee00a01a3d95", "title" : "Contact Management Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Contact Management Associate in Atlanta, adjusted for the FinTech industry and company size." }, "location" : "United States-Georgia-Atlanta", "locations" : [ "United States-Georgia-Atlanta", "
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-15T10:33:41.714", "fingerprint" : "cda3596bc3464ace7c11363c2301b2557c06fca64d5d38966298d447772ab480", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=116865", "externalId" : "116865", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "technicalSkills" : "Microsoft Office, Excel, Access, Power Point", "professionalSkills" : [ "Planning", "Organizational skills" ], "hardSkillsList" : [ "Dialer administration", "WFM system configuration", "Call center operations" ], "softSkillsList" : [ "Listener", "Communicator", "Self-confident attitude", "Positive demeanor" ], "hardSkills" : [ { "name" : "Dialer administration", "level" : "intermediate" }, { "name" : "WFM system configuration", "level" : "intermediate" }, { "name" : "Call center operations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Listener" }, { "name" : "Communicator" }, { "name" : "Self-confident attitude" }, { "name" : "Positive demeanor" } ], "majorSkills" : "Dialer administration, Workforce management, Call allocation", "majorSkillsList" : [ "Dialer administration", "Workforce management", "Call allocation" ], "coreResponsibilities" : "Administer dialer systems, Configure dialer systems, Execute daily dialer strategy, Monitor dialer performance, Report dialer performance, Monitor vendor dialer productivity, Provide strategy guidance, Deliver strategy logic, Support intra-day workforce management, Monitor inbound call allocation, Adjust inbound call allocation, Manage opening/closing processes, Track inbound call volume, Request allocation changes, Provide system support, Provide operational support, Track operational issues, Resolve operational issues, Discuss productivity concerns, Discuss positive trends, Monitor agent schedule adherence, Follow up on staffing, Participate in coaching sessions, Participate in development sessions, Co-create performance solutions", "teamCollaboration" : "Collaborate cross-divisionally; Support other departments", "domainKnowledge" : "Auto finance; Call center operations", "domainList" : [ "auto-finance", "call-center-operations" ], "domainSpecificKnowledge" : [ "Auto finance", "Call center operations" ], "toolProficiency" : [ "Dialer systems", "WFM systems" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Issue tracking; Issue resolution", "qualificationsBasic" : "2-4 years call center experience, Associate Degree or equivalent experience, Knowledge of dialer and WFM systems", "qualificationsPreferred" : "Auto finance collections experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Associate, Contact Management plays a critical role in supporting the business to achieve the customer contact goals by. administering the in-house dialer including system configuration, execution of daily dialer strategy, monitoring performance, and reporting. This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound call allocation between our vendors and HCA. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. What You Will Do 1. Dialer administration including opening/closing processes, intra-day monitoring of dialer performance, execution of daily dialer strategy, and publishing of reports 2. Intra-day inbound call volume tracking and allocation change requests 3. Provide front line support for system and operational issues affecting operations including issue tracking and resolution. 4. Hold meetings with operations leaders to discuss productivity concerns and or positive trends 5. Monitor agent dialer schedule adherence and follow up with management/agents to assure maximum staffing 6. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance 7. Perform all other duties as assigned What You Will Bring · Minimum 2-4 years of call center experience (auto finance collections preferred) including dialer administration and WFM system configuration · Associate Degree or equivalent experience · Knowledge of dialer and WFM systems including configuration and administration. · Exceptional listener and communicator who effectively conveys information verbally and in writing. · Resourceful team player who excels at building trusting relationships with customers and peers. · Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. · Self-confident attitude and a positive demeanor. · Copes well with change and comfortably adapts to new situations. · Proficient in Microsoft Office products with a focus on Excel, Access, and Power Point WORK ENVIRONMENT Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "Contact Management Associate at Hyundai Capital America. Skills: Dialer administration, Workforce management, Call allocation. Administer dialer systems. Configure dialer systems", "createdAt" : "2026-06-14T02:19:34.377", "lastUpdated" : "2026-06-15T10:33:41.714", "ingestTimestamp" : "2026-06-14T02:19:34.377", "mongoId" : "6a2598a074d8ee00a01a3d95", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Dialer administration", "WFM system configuration", "Call center operations", "Listener", "Communicator", "Self-confident attitude", "Positive demeanor", "Workforce management", "Call allocation", "Planning", "Organizational skills", "Auto finance", "Dialer systems", "WFM systems" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 328.6417, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb0bc74d8ee00a09dae24", "title" : "Director, Employee Success - Tech", "company" : "Crusoe", "industry" : "People", "salary" : { "min" : 195000.0, "max" : 230000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Francisco, CA - US", "locations" : [ "San Francisco, CA - US" ], "timestamp" : "2026-06-15T13:25:47.002", "fingerprint" : "c9596bad28cb87ad4d9b18d9c6c2e73404548def0d95d29b57c7c1c62b023d0b", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/crusoe/c14b835d-d8d4-45e0-ba88-c9a41911631d/application", "externalId" : "c14b835d-d8d4-45e0-ba88-c9a41911631d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Org design", "Talent strategy", "Headcount planning", "Manager coaching", "Career development", "Talent development", "Engagement strategies", "Retention strategies", "Hiring strategy", "Performance cycles", "Compensation reviews", "Culture championing", "Change management" ], "hardSkillsList" : [ "People analytics" ], "softSkillsList" : [ "Leadership", "Judgment", "Discretion" ], "hardSkills" : [ { "name" : "People analytics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Judgment" }, { "name" : "Discretion" } ], "majorSkills" : "Talent management, Employee relations, HR processes, Organizational development", "majorSkillsList" : [ "Talent management", "Employee relations", "HR processes", "Organizational development" ], "coreResponsibilities" : "Serve as trusted advisor, Weigh in on org design, Weigh in on team structure, Weigh in on people strategy, Lead organizational assessments, Lead headcount planning, Coach engineering managers, Coach product managers, Develop engineering managers, Develop product managers, Partner on leveling, Partner on growth paths, Partner on career development, Identify high-potential individuals, Build structured programs, Drive engagement strategies, Drive retention strategies, Use data for trends, Translate insights into action, Collaborate on hiring strategy, Collaborate on calibration, Collaborate on candidate experience, Develop people programs, Refine people programs, Champion inclusive culture, Champion high-trust culture, Lead teams through evolution, Help navigate ambiguity, Help stay aligned", "teamCollaboration" : "Partner with VPs; Partner with senior leaders; Collaborate with recruiting; Work with People Team", "projectManagementSkills" : [ "Drive initiatives" ], "domainKnowledge" : "Tech organizations; AI infrastructure", "domainList" : [ "tech-organizations", "ai-infrastructure" ], "domainSpecificKnowledge" : [ "Tech organizations", "AI infrastructure" ], "toolProficiency" : [ "Workday", "Ashby" ], "continuousLearning" : "Professional development; Tuition reimbursement", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "10+ years HR Business Partner experience, Bachelor's degree or equivalent experience", "qualificationsPreferred" : "Curiosity about AI, Experience supporting hypergrowth tech company, Familiarity with Workday, Ashby, or similar HRIS/ATS", "remoteFriendly" : false, "rawDescription" : "Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About the Role: Crusoe is building the AI infrastructure that powers the next generation of compute — and our Tech org is at the center of it. As Director of Employee Success supporting our Product and Engineering teams, you'll be a true strategic partner to VPs and senior leaders navigating rapid growth, org evolution, and the unique challenges of building at the frontier of AI. This isn't a support role — it's a seat at the table. You'll shape how our tech teams are structured, how talent grows, and how our culture scales as the company does. What You'll Be Working On: - Strategic Partnership: Serve as a trusted advisor to Product and Engineering VPs — weighing in on org design, team structure, and people strategy as the business scales - Talent Planning: Lead organizational assessments and headcount planning to ensure our tech teams are built for where Crusoe is going, not just where we are today - Manager Development: Coach and develop engineering and product managers — helping them level up as leaders, navigate performance conversations, and build high-performing teams - Career Frameworks: Partner with leaders on leveling, growth paths, and career development that reflect the complexity and pace of a world-class tech organization - Talent Development: Identify high-potential individuals across Product and Engineering, and build the structured short and long-term programs — mentorship tracks, leadership pipelines, skill accelerators — that turn potential into sustained performance. - Engagement & Retention: Drive strategies tailored to the needs of technical talent — understanding what keeps great engineers and PMs motivated and growing - People Analytics: Use data to identify trends in organizational health, attrition risk, and team effectiveness — and translate those insights into action - Talent Acquisition Partnership: Collaborate with recruiting on hiring strategy, calibration, and candidate experience for key tech roles - People Programs: Work with the broader People Team to develop and refine programs — performance cycles, compensation reviews, management development — with the tech org’s needs front and center - Culture & Inclusion: Champion an inclusive, high-trust culture where diverse perspectives are valued and people do their best work - Change Management: Lead teams through org evolution — helping engineers and PMs navigate ambiguity and stay aligned through periods of fast growth What You'll Bring to the Team: - 10+ years of experience as an HR Business Partner or equivalent, with meaningful time supporting Product and/or Engineering organizations - Deep fluency in what makes tech orgs tick — you understand how engineers and PMs think, what motivates them, and how to build trust in a technical environment - A track record of partnering with senior leaders on org design, headcount planning, and talent strategy — not just executing programs handed to you - Comfort operating in fast-moving, ambiguous environments — you don’t need a perfect playbook to do great work - Strong data orientation — you use people analytics to tell stories, spot risks, and make the case for what needs to change - The kind of follow-through that makes people trust you completely — you do what you say, communicate proactively, and never leave a leader guessing - High EQ and sound judgment — especially when navigating sensitive or complex people situations with discretion - Experience coaching managers through difficult performance conversations, team dynamics, and leadership transitions - The ability to work autonomously and drive initiatives from concept to execution — you’re a builder, not just an executor - A bachelor’s degree or equivalent professional experience - Bonus Points: - A genuine curiosity about AI and the infrastructure that powers it — you don’t need to write code, but you’re energized by what Crusoe is building - Experience supporting a hypergrowth tech company through a significant scaling phase - Familiarity with tools like Workday, Ashby, or similar HRIS/ATS platforms - Experience building or refining people programs from scratch in a scaling organization Benefits: - Competitive compensation and equity packages - Restricted Stock Units - Paid time off, paid holidays & leave of absence programs - Comprehensive health, dental & vision insurance - Employer contributions to HSA account - Paid parental leave - Paid life insurance, short-term and long-term disability - Professional development & tuition reimbursement - Mental health & wellness support - Commuter benefits (parking & transit) - Cell phone stipend - 401(k) Retirement plan with company match up to 4% of salary - Volunteer time off - Global travel insurance & emergency assistance - Daily meals allowance - Additional perks & programs specific to location Compensation Range Compensation will be paid in the range of up to $195,000 - $230,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.", "summaryDescription" : "Director, Employee Success - Tech at Crusoe. Skills: Talent management, Employee relations, HR processes, Organizational development. Serve as trusted advisor. 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As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About the Role: Crusoe is building the AI infrastructure that powers the next generation of compute — and our Tech org is at the center of it. As Director of Employee Success supporting our Product and Engineering teams, you'll be a true strategic partner to VPs and senior leaders navigating rapid growth, org evolution, and the unique challenges of building at the frontier of AI. This isn't a support role — it's a seat at the table. You'll shape how our tech teams are structured, how talent grows, and how our culture scales as the company does. What You'll Be Working On: - Strategic Partnership: Serve as a trusted advisor to Product and Engineering VPs — weighing in on org design, team structure, and people strategy as the business scales - Talent Planning: Lead organizational assessments and headcount planning to ensure our tech teams are built for where Crusoe is going, not just where we are today - Manager Development: Coach and develop engineering and product managers — helping them level up as leaders, navigate performance conversations, and build high-performing teams - Career Frameworks: Partner with leaders on leveling, growth paths, and career development that reflect the complexity and pace of a world-class tech organization - Talent Development: Identify high-potential individuals across Product and Engineering, and build the structured short and long-term programs — mentorship tracks, leadership pipelines, skill accelerators — that turn potential into sustained performance. - Engagement & Retention: Drive strategies tailored to the needs of technical talent — understanding what keeps great engineers and PMs motivated and growing - People Analytics: Use data to identify trends in organizational health, attrition risk, and team effectiveness — and translate those insights into action - Talent Acquisition Partnership: Collaborate with recruiting on hiring strategy, calibration, and candidate experience for key tech roles - People Programs: Work with the broader People Team to develop and refine programs — performance cycles, compensation reviews, management development — with the tech org’s needs front and center - Culture & Inclusion: Champion an inclusive, high-trust culture where diverse perspectives are valued and people do their best work - Change Management: Lead teams through org evolution — helping engineers and PMs navigate ambiguity and stay aligned through periods of fast growth What You'll Bring to the Team: - 10+ years of experience as an HR Business Partner or equivalent, with meaningful time supporting Product and/or Engineering organizations - Deep fluency in what makes tech orgs tick — you understand how engineers and PMs think, what motivates them, and how to build trust in a technical environment - A track record of partnering with senior leaders on org design, headcount planning, and talent strategy — not just executing programs handed to you - Comfort operating in fast-moving, ambiguous environments — you don’t need a perfect playbook to do great work - Strong data orientation — you use people analytics to tell stories, spot risks, and make the case for what needs to change - The kind of follow-through that makes people trust you completely — you do what you say, communicate proactively, and never leave a leader guessing - High EQ and sound judgment — especially when navigating sensitive or complex people situations with discretion - Experience coaching managers through difficult performance conversations, team dynamics, and leadership transitions - The ability to work autonomously and drive initiatives from concept to execution — you’re a builder, not just an executor - A bachelor’s degree or equivalent professional experience - Bonus Points: - A genuine curiosity about AI and the infrastructure that powers it — you don’t need to write code, but you’re energized by what Crusoe is building - Experience supporting a hypergrowth tech company through a significant scaling phase - Familiarity with tools like Workday, Ashby, or similar HRIS/ATS platforms - Experience building or refining people programs from scratch in a scaling organization Benefits: - Competitive compensation and equity packages - Restricted Stock Units - Paid time off, paid holidays & leave of absence programs - Comprehensive health, dental & vision insurance - Employer contributions to HSA account - Paid parental leave - Paid life insurance, short-term and long-term disability - Professional development & tuition reimbursement - Mental health & wellness support - Commuter benefits (parking & transit) - Cell phone stipend - 401(k) Retirement plan with company match up to 4% of salary - Volunteer time off - Global travel insurance & emergency assistance - Daily meals allowance - Additional perks & programs specific to location Compensation Range Compensation will be paid in the range of up to $195,000 - $230,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.", "summaryDescription" : "Director, Employee Success - Tech at Crusoe. Skills: Talent management, Employee relations, HR processes, Organizational development. Serve as trusted advisor. Weigh in on org design", "createdAt" : "2026-06-14T09:06:44.574", "lastUpdated" : "2026-06-15T09:08:05.198", "ingestTimestamp" : "2026-06-14T09:06:44.574", "mongoId" : "6a2c74d074d8ee00a093569c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 195000, "salaryAnnualMax" : 230000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Organizational assessment", "People analytics", "Leadership", "Judgment", "Talent management", "Employee relations", "HR processes", "Organizational development", "Org design", "Talent strategy", "Headcount planning", "Manager coaching", "Career development", "Talent development", "Engagement strategy", "Retention strategy", "Hiring strategy", "Performance cycles", "Compensation reviews", "Culture championing", "Change management", "Drive initiatives", "Tech organizations", "AI infrastructure", "Workday", "Ashby" ], "skillCount" : 26, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 326.1825, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3067bff292fd229cfc131d", "title" : "Lead BD and Growth Initiatives", "company" : "Dr Reddy's Laboratories", "industry" : "Pharmaceuticals", "salary" : { "min" : 2500000.0, "max" : 4500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead BD and Growth Initiatives role in Hyderabad, India, adjusted for the pharmaceutical industry and company size." }, "location" : "Hyderabad, TS, IN", "locations" : [ "Hyderabad", "TS", "IN" ], "timestamp" : "2026-06-16T08:30:37.576", "fingerprint" : "7a187caaa3746f5367aa08fb7afe3a3fa4fdf0e4902284a9dd9cb06a989eb1bc", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DrReddysLaboratoriesLimited/744000132172693-lead-bd-and-growth-initiatives", "externalId" : "744000132172693", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Drive business development initiatives, Identify and pursue new growth opportunities, Develop and execute strategic growth plans, Build and maintain strong client relationships, Negotiate and close complex deals, Collaborate with internal teams to ensure successful project, Analyze market trends and competitive landscape, Develop and deliver compelling presentations", "teamCollaboration" : "Cross-functional teams; Sales and marketing teams; Product development teams; Executive leadership", "domainKnowledge" : "Pharmaceutical industry; Biotechnology sector", "domainList" : [ "pharmaceutical-industry", "biotechnology-sector" ], "domainSpecificKnowledge" : [ "Pharmaceutical industry", "Biotechnology sector" ], "communicationSkills" : "Client presentations; Deal negotiation; Market analysis reporting", "problemSolvingSkills" : "Strategic planning; Market analysis; Deal structuring", "outcomesObjectives" : "Achieve revenue targets; Expand market share; Secure strategic partnerships; Launch new products successfully", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. Portfolio Planning & Strategy: * Drive market leadership in selected molecules and build strategic external partnerships. * Identify and develop relationships with existing and potential partners through regular, structured engagement. * Analyze market opportunities by assessing competitor landscape, product profiling, and future market scenarios. * Guide the team in conducting market research for commercial molecules, including sales trends, consumption, patent status, and competitor dynamics; review and validate outputs. * Identify portfolio gaps and strengthen the portfolio within existing therapy areas and channels to ensure sustained growth and competitiveness. Mergers and Acquisition: * Identify target companies, products, and manufacturing sites to drive inorganic growth opportunities. * Evaluate the strategic positioning of potential targets and define business synergies to support mid- to long-term growth objectives. * Demonstrate strong decision-making capabilities on growth parameters, balancing strategic fit and financial viability. * Analyze the financial health of target entities and build robust business cases by incorporating synergies and valuation metrics such as NPV, IRR, and ROI. Networking & Developing Strategic Alliances: * Identify and develop initial contacts with existing and potential partners through regular engagement. * Create project plans with defined milestones aligned to business requirements and ensure timely execution in collaboration with partners. * Support term sheet finalisation, agreement execution, and due diligence processes; ensure adherence to BD guidelines and contract development protocols. * Collaborate with regulatory teams to support filings and enable successful commercial launches. * Manage existing partner relationships and accounts to leverage products and dossiers effectively; facilitate dossier due diligence. * Drive lifecycle management through licensing strategies to maximise portfolio value. * Evaluate emerging technologies and new therapeutic/market spaces for potential investment aligned with strategic priorities. * Work closely with cross-functional teams (CFTs) to ensure timely and quality deliverables from partners. ## Qualifications Education : B.Pharm / MSc / Chemical Engg. + MBA (preferred) Experience : -8-12 yrs in B2B Pharma (API + Formulations) Exposure : Global markets, key accounts, deal-making Skills & attributes: Technical Skills * Experience with an array of deal structures across therapeutic categories, demonstrating a comprehensive understanding of various transaction formats. * Financial acumen with respect to the execution of multiple types of business transactions. * Solid project management expertise and experience. * Strong sales, business development (BD), strategy, and alliance management working experiences in global pharmaceutical or biotech companies. * Proven track record or accomplishment in building consensus within a complex, multi-cultural organization. * Experience in alliance management in the pharmaceutical industry. Behavioural Skills * Demonstrate highly effective communication skills with the confidence and cultural sensitivity to collaborate seamlessly across a global enterprise. * Exhibit strong negotiation capabilities with proven experience in external transactions, reflecting proficiency in deal structuring, commercial negotiations, and value maximisation. ## Additional Information Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/", "summaryDescription" : "Lead BD and Growth Initiatives at Dr Reddy's Laboratories. Drive business development initiatives. Identify and pursue new growth opportunities", "postedDate" : "2026-06-15T11:13:02.000", "createdAt" : "2026-06-15T23:51:21.194", "lastUpdated" : "2026-06-16T08:30:37.576", "ingestTimestamp" : "2026-06-15T23:51:21.194", "mongoId" : "6a3067bff292fd229cfc131d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Pharmaceutical industry", "Biotechnology sector" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 320.21512, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6acf74d8ee00a090e29f", "title" : "Employee Experience & Office Manager", "company" : "Axon", "industry" : "Technology", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Employee Experience & Office Manager in Seattle, United States, adjusted for the technology industry and company size." }, "location" : "Washington, United States", "locations" : [ "Washington", "United States" ], "timestamp" : "2026-06-15T11:52:25.858", "fingerprint" : "735a8164ce8adeeed885f977530a0ac2cc1ec3ded1f942084648ee9c395c6c14", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/axon/jobs/7764447003", "externalId" : "7764447003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Budget management", "Contract negotiation", "Pricing negotiation" ], "hardSkills" : [ { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Contract negotiation", "level" : "intermediate" }, { "name" : "Pricing negotiation", "level" : "intermediate" } ], "majorSkills" : "Employee experience, Office operations, Event planning", "majorSkillsList" : [ "Employee experience", "Office operations", "Event planning" ], "coreResponsibilities" : "Serve as front desk ambassador, Greet employees and visitors, Keep office stocked, Plan office events, Execute office events, Plan celebrations, Execute celebrations, Plan team gatherings, Execute team gatherings, Welcome new team members, Ensure seamless onboarding, Maintain Axon standards, Support safe workplace, Support secure workplace, Support engaging workplace, Manage office budget, Track budget spending, Report budget spending, Ensure responsible spending, Align office experience with goals, Align office experience with values, Build vendor relationships, Maintain vendor relationships, Manage vendor contracts, Negotiate vendor pricing, Build property relations, Maintain property relations, Manage property contracts, Negotiate property pricing, Coordinate seating plans, Coordinate room usage, Coordinate layout changes", "teamCollaboration" : "Cross-functional collaboration; Partner with HR", "domainKnowledge" : "Employee experience; Office management", "domainList" : [ "employee-experience", "office-management" ], "domainSpecificKnowledge" : [ "Employee experience", "Office management" ], "toolProficiency" : [ "MS Office", "Excel", "Outlook" ], "communicationSkills" : "Written communication; Verbal communication; Collaborative communication", "continuousLearning" : "Learning and Development programs", "innovationCreativity" : "Creative mindset", "problemSolvingSkills" : "Proactive problem-solver", "qualificationsBasic" : "Office Management experience, MS Office proficiency, Excel and Outlook proficiency, Standard office equipment proficiency", "qualificationsPreferred" : "Experience planning events, Experience executing events", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Employee Experience & Office Manager Job Description Your Impact Join us as our Employee Experience & Office Manager and play a key role in shaping the day-to-day experience at Axon’s Seattle office. As the ultimate go-to person, you’ll keep our workspace running smoothly for a thriving team, ensuring everything from daily operations to front-desk interactions reflects Axon’s mission to Protect Life. You’ll help foster an environment that’s efficient, welcoming, and unmistakably Axon—where culture, connection, and care show up in every detail. What You’ll Do Location: Onsite 5 days a week (Monday-Friday) in our downtown Seattle, WA office. Reports to: Manager, Global Employee Experience Front Desk Ambassador – Be the first point of contact for employees, visitors, and partners, greeting everyone with warmth and ensuring they feel Axon’s culture the moment they arrive. Supply the Squad – Keep the office fully stocked and running smoothly, from everyday essentials to snacks that fuel the team. Event Extraordinaire – Bring Axon culture to life by planning and executing office events, celebrations, and team gatherings that connect people and celebrate milestones. Onboarding Dynamo – Welcome new team members and ensure they have a seamless, positive first experience in the Seattle office. Keep It Compliant – Partner with HR to maintain Axon standards and support a safe, secure, and engaging workplace. Budget Champion – Manage the office budget, ensuring accurate tracking, reporting, and responsible spending. Collaborate and Connect – Work cross-functionally to align the Seattle office experience with Axon’s goals, values, and broader workplace initiatives. Vendor & Property Relations Specialist – Build and maintain strong relationships with landlords, vendors, and service providers, including managing contracts and negotiating pricing to keep the office operating at its best. Space Planning Partner – Keep our office flowing and future ready by coordinating seating plans, room usage, and layout changes that support how teams actually work, not how a spreadsheet says they should. What You Bring Experience in Office Management or a similar role where you successfully balanced multiple priorities. A passion for creating an exceptional workplace experience aligned with Axon’s mission and values. Proficiency with MS Office (especially Excel and Outlook) and comfort with standard office equipment. Strong organizational skills and the ability to stay calm, focused, and effective in a fast-paced environment. A proactive problem-solver with strong attention to detail. Excellent communication skills—written, verbal, and collaborative. A creative mindset with a continuous-improvement approach to the employee experience. Experience planning and executing events that build community and leave a lasting impression. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, and Vision plans Fitness programs Emotional & Mental Wellness support Learning & Development programs And yes—we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $71,156—$113,850 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.", "summaryDescription" : "Employee Experience & Office Manager at Axon. Skills: Employee experience, Office operations, Event planning. Serve as front desk ambassador. Greet employees and visitors", "postedDate" : "2026-06-14T02:48:53.173", "createdAt" : "2026-06-14T02:48:53.173", "lastUpdated" : "2026-06-15T11:52:25.858", "ingestTimestamp" : "2026-06-14T02:48:53.173", "mongoId" : "6a2c6acf74d8ee00a090e29f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Budget management", "Contract negotiation", "Pricing negotiation", "Employee experience", "Office operations", "Event planning", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Office management", "MS Office", "Excel", "Outlook" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 319.02167, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706987fc9a711f0f6fdb3", "title" : "HR Contact Center Associate with French and English – 12-months (fixed-term) contract", "company" : "ADCI", "industry" : "Administrative Support, Human Resources, amazonian experience and tech", "salary" : { "min" : 450000.0, "max" : 650000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level HR Contact Center Associate in India, adjusted for the technology industry and a fixed-term contract." }, "location" : "IND", "locations" : [ "IND" ], "timestamp" : "2026-06-16T03:54:08.494", "fingerprint" : "58fdfc3e917b036368df27678587e0fd1eae38e7bb0ca193d1fbc2e12b24f1d7", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3053363/apply", "externalId" : "25e4ea57-512a-42bf-bb43-1b26e2dcc9d7", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Administration", "Talent management", "Employee relations", "HR processes", "Organizational development" ], "hardSkillsList" : [ "French language proficiency", "English language proficiency", "Microsoft Office", "Outlook" ], "hardSkills" : [ { "name" : "French language proficiency", "level" : "intermediate" }, { "name" : "English language proficiency", "level" : "intermediate" }, { "name" : "Microsoft Office", "level" : "intermediate" }, { "name" : "Outlook", "level" : "intermediate" } ], "majorSkills" : "French, English, HR Contact Center", "majorSkillsList" : [ "French", "English", "HR Contact Center" ], "coreResponsibilities" : "Handle HR queries in French, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate where queries cannot be resolved, Take ownership of employee contacts, Resolve employee contacts with customer focus, Identify gaps in supporting documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain queries and concerns, Resolve queries and concerns, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work on weekends, Work on weekdays, Work on bank holidays, Process absence reporting requests", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Quiet and private place to work, Internet speed 20 mbps download, Internet speed 5 mbps upload", "outcomesObjectives" : "Resolve employee contacts with high customer focus; Improve levels of service", "qualificationsBasic" : "Very good proficiency in French (B2 CEFR), Very good proficiency in English, Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service/call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment, Good interpersonal skills, Good communication skills, Good time management skills, Good problem-solving skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with French and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities - Handle and resolve HR queries in French and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Home Office Requirements: - A quiet and private place to work where you will not be disturbed. - Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. Basic Qualifications: - Very good proficiency in written and verbal in French (B2 CEFR) and English. - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with French and English – 12-months (fixed-term) contract at ADCI. Skills: French, English, HR Contact Center. Handle HR queries in French. Handle HR queries in English", "postedDate" : "2026-06-14T19:43:02.542", "createdAt" : "2026-06-14T19:43:02.542", "lastUpdated" : "2026-06-16T03:54:08.494", "ingestTimestamp" : "2026-06-14T19:43:02.542", "mongoId" : "68b706987fc9a711f0f6fdb3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3053363/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "French language proficiency", "English language proficiency", "Microsoft Office", "Outlook", "French", "English", "HR Contact Center", "Customer service", "Administration", "Talent management", "Employee relations", "HR processes", "Organizational development", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Windows", "Live chat", "Case management systems" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 313.19055, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308d92f292fd229c0a0970", "title" : "Senior Employee & Labour Relations Consultant", "company" : "Halton Healthcare", "industry" : "Hospital And Health Care", "salary" : { "min" : 110000.0, "max" : 155000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Senior Employee & Labour Relations Consultant in Oakville, Canada, adjusted for seniority and the healthcare industry." }, "location" : "Oakville, ON, Canada", "locations" : [ "Oakville", "ON", "Canada" ], "certifications" : [ "CHRP designation" ], "timestamp" : "2026-06-16T13:53:58.278", "fingerprint" : "6021ea1eec9e2ea1c45dac016bd8fd0a16f3255c920ba0b3d850c05587c5678f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HaltonHealthcare1/3743990013632306-senior-employee-labour-relations-consultant", "externalId" : "3743990013632306", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oakville", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.4474360,-79.6666720" } ], "locationText" : "Oakville, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Employee relations", "Labour relations", "HR policies", "Collective bargaining", "Mediation", "Arbitration", "HR compliance", "Organizational development" ], "hardSkillsList" : [ "HRIS systems", "Collective agreements", "Labour law", "Employment law" ], "hardSkills" : [ { "name" : "HRIS systems", "level" : "intermediate" }, { "name" : "Collective agreements", "level" : "intermediate" }, { "name" : "Labour law", "level" : "intermediate" }, { "name" : "Employment law", "level" : "intermediate" } ], "majorSkills" : "Employee relations, Labour relations, Collective bargaining", "majorSkillsList" : [ "Employee relations", "Labour relations", "Collective bargaining" ], "coreResponsibilities" : "Provide expert advice on employee and labour relations, Interpret and apply collective agreements, Manage grievances and arbitrations, Conduct investigations, Develop and implement HR policies, Support HR compliance, Advise on employment law, Facilitate mediation, Support organizational development initiatives, Collaborate with management", "teamCollaboration" : "Management; HR team; Union representatives", "domainKnowledge" : "Ontario Labour Relations Act; Employment Standards Act", "domainList" : [ "ontario-labour-relations-act", "employment-standards-act" ], "domainSpecificKnowledge" : [ "Ontario Labour Relations Act", "Employment Standards Act" ], "communicationSkills" : "Written communication; Verbal communication; Presentation skills", "documentationSkills" : "Policy development; Investigation reports", "problemSolvingSkills" : "Conflict resolution; Grievance handling; Mediation", "outcomesObjectives" : "Maintain positive labour relations; Ensure HR compliance; Support organizational effectiveness", "qualificationsBasic" : "5+ years HR experience, Bachelor's degree, CHRP designation", "qualificationsPreferred" : "Master's degree, Experience with HRIS systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always! At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do. We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve. Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care. Reporting to the Manager, Labour Relations, the Senior Employee Labour Relations (ELR) Consultant is responsible for contributing to the development and implementation of broad employee and labour relations programs and strategies to ensure institutional compliance with labour and employment legislation. The Senior Consultant is also responsible for investigating complex workplace complaints received under the Hospital’s violence and harassment policies, codes of conduct, and privacy procedures, amongst others. The Senior ELR Consultant provides strategic, expert evidence-based advice to HR leaders and staff across the Hospital’s human resources teams, including leadership of key ELR initiatives including: collective bargaining, mediation/arbitration and other litigation, immigration, workplace investigations, and other alternative dispute resolution processes. The role requires a senior level professional that has demonstrated the ability to balance their Labour Relations technical knowledge with the strong ability to build partnerships with stakeholders in support of achieving the strategic goals of the organization. Position Profile: * Provide expert, timely and consistent Labour Relations risk-based advice and guidance, ensuring implementation of best practices and adherence to arbitral jurisprudence, to HR team members relating to highly complex and sensitive employment matters; * Partner with HR colleagues and other Hospital stakeholders to develop strategies and responses to long-term labour and employee relations matters, including identification of risks and recommendations to mitigate those risks; * Utilizes legal knowledge and experience in the review of and recommendation on grievance/arbitration and other litigation cases (i.e., civil claims, OLRB, HRTO); * Leads and supports collective bargaining, including preparation of collective bargaining mandates and contributing to strategies to successfully conclude negotiations; * Acts as a trusted and respected advisor to the HR Partners and Managers, encouraging effective solutions-based approach, while maintaining consistency in practice, interpretation and delivery; * Utilizes expert knowledge of negotiations and conflict resolution to resolve issues; * Conducts complex workplace investigations into complaints of workplace violence, harassment and/or discrimination, privacy breaches, and other workplace misconduct, and assists with mediating resolutions; * Arranges for the completion of investigations by a third-party, where appropriate; * Utilizes expert knowledge of workplace investigation best practices and report writing to ensure a consistent approach to conducting workplace investigations at Halton Healthcare; * Facilitate all levels of training and education related to conducting workplace investigations; * Escalates unresolved concerns for consultation with the Manager, LR, offering a thorough analysis of the situation and providing detailed recommendations for resolution; * Demonstrates and incorporates an understanding of environmental and social issues relative to all hospital areas. ## Qualifications * Undergraduate Degree in Labour/Industrial Relations, or Business Administration, or equivalent related experience * Master’s Degree in Labour/Industrial Relations and/or Degree in Law an asset * Minimum of 7-10 years related experience in HR/labour relations and/or legal experience in multi-site, unionized environment; conducting workplace investigations * Minimum of 5 years related experience coaching/mentoring and alternate dispute resolution techniques * Strong experience in a highly unionized, healthcare environment preferred * Comprehensive knowledge of relevant legislation, including the Ontario Occupational Health and Safety Act, Human Rights Code, Employment Standards Act, 2000, Accessibility for Ontarians with Disabilities Act, and other healthcare and/or regulatory standards and guidelines * Demonstrated excellence in effective communication (written and verbal) * Strong interpersonal skills, with the ability to work collaboratively in a high performance environment. * Ability to work on confidential and sensitive matters with tact and discretion ## Additional Information Hours: Monday to Friday - 8:30am - 4:30pm with ability to flex schedule as required by operational needs. Hiring Range: $105,727 - $132,210 Internal Deadline: June 30, 2026 Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting. We thank all those who apply but only those individuals selected for further consideration will be contacted. Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting. Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Halton Healthcare careers site. We thank all those who apply but only those individuals selected for further consideration will be contacted. Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation. The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies. All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.", "summaryDescription" : "Senior Employee & Labour Relations Consultant at Halton Healthcare. Skills: Employee relations, Labour relations, Collective bargaining. Provide expert advice on employee and labour relations. Interpret and apply collective agreements", "postedDate" : "2026-06-15T22:16:10.000", "createdAt" : "2026-06-16T03:34:09.616", "lastUpdated" : "2026-06-16T13:53:58.278", "ingestTimestamp" : "2026-06-16T03:34:09.616", "mongoId" : "6a308d92f292fd229c0a0970", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "HRIS systems", "Collective agreements", "Labour law", "Employment law", "Employee relations", "Labour relations", "Collective bargaining", "HR policies", "Mediation", "Arbitration", "HR compliance", "Organizational development", "Ontario Labour Relations Act", "Employment Standards Act", "CHRP designation" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 312.56314, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306118f292fd229cf9523f", "title" : "Lead BD and Growth Initiatives", "company" : "Dr Reddy's Laboratories Limited", "industry" : "Pharmaceuticals", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead BD and Growth Initiatives role in Hyderabad, India, adjusted for the pharmaceutical industry and a large company size." }, "location" : "Hyderabad, TS, IN", "locations" : [ "Hyderabad", "TS", "IN" ], "timestamp" : "2026-06-16T10:16:59.603", "fingerprint" : "49a3b2d46e85f89cfbb22302765fb0fb56b7f94140b3206013c2fa3c8cc9612a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DrReddysLaboratoriesLimited/744000132172693-lead-bd-and-growth-initiatives", "externalId" : "744000132172693", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "remoteFriendly" : false, "rawDescription" : "Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. Portfolio Planning & Strategy: * Drive market leadership in selected molecules and build strategic external partnerships. * Identify and develop relationships with existing and potential partners through regular, structured engagement. * Analyze market opportunities by assessing competitor landscape, product profiling, and future market scenarios. * Guide the team in conducting market research for commercial molecules, including sales trends, consumption, patent status, and competitor dynamics; review and validate outputs. * Identify portfolio gaps and strengthen the portfolio within existing therapy areas and channels to ensure sustained growth and competitiveness. Mergers and Acquisition: * Identify target companies, products, and manufacturing sites to drive inorganic growth opportunities. * Evaluate the strategic positioning of potential targets and define business synergies to support mid- to long-term growth objectives. * Demonstrate strong decision-making capabilities on growth parameters, balancing strategic fit and financial viability. * Analyze the financial health of target entities and build robust business cases by incorporating synergies and valuation metrics such as NPV, IRR, and ROI. Networking & Developing Strategic Alliances: * Identify and develop initial contacts with existing and potential partners through regular engagement. * Create project plans with defined milestones aligned to business requirements and ensure timely execution in collaboration with partners. * Support term sheet finalisation, agreement execution, and due diligence processes; ensure adherence to BD guidelines and contract development protocols. * Collaborate with regulatory teams to support filings and enable successful commercial launches. * Manage existing partner relationships and accounts to leverage products and dossiers effectively; facilitate dossier due diligence. * Drive lifecycle management through licensing strategies to maximise portfolio value. * Evaluate emerging technologies and new therapeutic/market spaces for potential investment aligned with strategic priorities. * Work closely with cross-functional teams (CFTs) to ensure timely and quality deliverables from partners. ## Qualifications Education : B.Pharm / MSc / Chemical Engg. + MBA (preferred) Experience : -8-12 yrs in B2B Pharma (API + Formulations) Exposure : Global markets, key accounts, deal-making Skills & attributes: Technical Skills * Experience with an array of deal structures across therapeutic categories, demonstrating a comprehensive understanding of various transaction formats. * Financial acumen with respect to the execution of multiple types of business transactions. * Solid project management expertise and experience. * Strong sales, business development (BD), strategy, and alliance management working experiences in global pharmaceutical or biotech companies. * Proven track record or accomplishment in building consensus within a complex, multi-cultural organization. * Experience in alliance management in the pharmaceutical industry. Behavioural Skills * Demonstrate highly effective communication skills with the confidence and cultural sensitivity to collaborate seamlessly across a global enterprise. * Exhibit strong negotiation capabilities with proven experience in external transactions, reflecting proficiency in deal structuring, commercial negotiations, and value maximisation. ## Additional Information Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/", "summaryDescription" : "Lead BD and Growth Initiatives at Dr Reddy's Laboratories Limited", "postedDate" : "2026-06-15T11:13:02.000", "createdAt" : "2026-06-15T23:57:38.426", "lastUpdated" : "2026-06-16T10:16:59.603", "ingestTimestamp" : "2026-06-15T23:57:38.426", "mongoId" : "6a306118f292fd229cf9523f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 312.1813, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "69fe60fc4c40e2acd1ff79ff", "title" : "Employee Relations Specialist, Employee Relations", "company" : "Amazon Servicos de Varejo do Brasil Ltda.", "industry" : "Legal, Human Resources, Logistics", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Employee Relations Specialist in Betim, Brazil, adjusted for mid-seniority and the logistics industry." }, "location" : "Betim, Minas Gerais, BRA", "locations" : [ "Betim, Minas Gerais, BRA" ], "timestamp" : "2026-06-15T06:37:46.105", "fingerprint" : "087c406df3d207cc3660c93302943b142addf95930ab61937e3402290b38d4c6", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10415293/apply", "externalId" : "bb28fc76-1f53-4752-a0cb-cbf2596f8829", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Betim", "state" : "Minas Gerais", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-19.9703184,-44.2064950" } ], "locationText" : "Betim, Minas Gerais, Brazil", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Employee relations", "Labor relations", "Human relations", "Employment law", "Risk mitigation", "Continuous improvement", "Change management" ], "hardSkillsList" : [ "Data analysis", "Quantitative data analysis", "Qualitative data analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Quantitative data analysis", "level" : "intermediate" }, { "name" : "Qualitative data analysis", "level" : "intermediate" } ], "majorSkills" : "Employee relations, Labor law, HR processes", "majorSkillsList" : [ "Employee relations", "Labor law", "HR processes" ], "coreResponsibilities" : "Collect and analyze feedback, Conduct site visits, Identify risk, Improve associate experience, Mitigate risk proactively, Identify site launch challenges, Analyze labor forms, Engage with site leadership, Improve opportunities affecting associate experience, Improve communication vehicles, Analyze people programs, Audit people programs, Sustain positive employee relations, Prepare assessment reports, Conduct employee relations assessment, Oversee employee relations assessment, Conduct vulnerability assessment, Oversee vulnerability assessment, Design training programs, Deliver training programs, Evaluate training programs, Build employee relations capability, Analyze quantitative data, Analyze qualitative data, Identify trends, Identify insights, Inform business decision making, Advise operations partners, Advise HR partners, Manage projects, Investigate employee complaints, Apply company policies, Apply disciplinary measures, Provide guidance on disciplinary measures", "teamCollaboration" : "Partner with HRBPs; Partner with legal; Engage with site leadership; Engage with HR; Advise operations partners; Advise HR partners", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Brazilian employment law; Hourly employee relations; Monthly employee relations", "domainList" : [ "brazilian-employment-law", "hourly-employee-relations", "monthly-employee-relations" ], "domainSpecificKnowledge" : [ "Brazilian employment law", "Hourly employee relations", "Monthly employee relations" ], "toolProficiency" : [ "MS Excel", "MS Word", "MS SharePoint", "MS PowerPoint" ], "communicationSkills" : "Senior level reporting", "problemSolvingSkills" : "Root cause analysis; Diagnosis", "specialRequirements" : "Significant travel to all sites in Brazil", "outcomesObjectives" : "Improve local employee relations; Improve network employee relations; Ensure fair treatment of employees; Ensure respectful treatment of employees; Ensure consistent treatment of employees", "qualificationsBasic" : "Experience in employee relations, Experience in labor relations, Experience in human relations, Experience in labor employment law, Speak, write, and read fluently in English, Bachelor's degree in Law", "qualificationsPreferred" : "Knowledge of MS Excel, Knowledge of MS Word, Knowledge of MS SharePoint, Knowledge of MS PowerPoint, Experience in manufacturing, Experience in supply chain, In-depth understanding of employment law, In-depth understanding of employee relations legislation, Experience leading with hourly employees, Experience leading with monthly employees", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The position supports Brazil Operations. The central objective of Amazon.com’s employee relations team is to ensure our organization’s treatment of employees is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position will focus on site support activities that improve local and network employee relations. The individual will partner with HRBPs and legal, and develop and support leaders navigate through ER topics. Also ensuring employees and managers can easily understand and abide by company policies, practices and local country employment law. Primary Responsabilities: - Collect and analyze multiple levels of Associate and manager feedback, primarily through data analysis and site visits; - On the ground site visits with direct interaction with the hourly population to identify risk and improve the associate experience; - Proactive risk mitigation by identifying site launch challenges, change in labor forms and analyze of metrics; - Partner and engage with site leadership and HR to identify and improve opportunities that affect the Associate experience including continuous improvement in communication vehicles and practices; - Analyze, diagnose, and audit people programs, policies, and practices to sustain positive employee relations; - Prepare assessment reports including observations and analysis for senior level leadership review; - Conduct and oversee employee relations and vulnerability assessment programs; - Design, deliver and evaluate training programs to build up employee relations capability for both operations and HR. - Analyze quantitative and qualitative data from multiple sources including employee feedback mechanisms to identify trends and insight that can be used to inform business decision making to ensure positive employee relations; - Conduct and oversee employee relations and vulnerability risk assessment to identify opportunities and vulnerabilities; - Partner to engage in continuous improvement of communication vehicles and practices; - Support and advise operations and HR partners on effective change management; - Balance time between projects and crisis-response is a critical component for success in the position. ER Managers also lead proactive programs that improve local and network employee relations. This will range from full project management to involvement and ownership for local implementation; - Investigate employees complaints cases following the appropriate system used by the Company; - Ensuring the appropriate application of company and policies; - Guidance on applying disciplinary measures based on local labor law; - Be hands-on worker and self-motivated, with the ability to move fast and learn quickly, comfortable in dealing with complex topics. The individual may be required to work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. The position reports to the Brazil`s Employee Relations Manager within the Operations Human Resources group at Amazon.com. This is a full-time position that will require significant travel to all the sites of the Company located in Brazil. Basic Qualifications: - Experience in employee relations, labor relations, human relations or labor/employment law - Speak, write, and read fluently in English - Bachelor's degree in Law Preferred Qualifications: - Knowledge of MS Excel, Word, SharePoint and PowerPoint - Experience preferably in the manufacturing/supply chain area In-depth understanding of employment law and employee relations legislation leading with hourly and monthly employee populations; Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Employee Relations Specialist, Employee Relations at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Employee relations, Labor law, HR processes. Collect and analyze feedback. Conduct site visits", "postedDate" : "2026-06-13T18:08:40.944", "createdAt" : "2026-06-13T18:08:40.944", "lastUpdated" : "2026-06-15T06:37:46.105", "ingestTimestamp" : "2026-06-13T18:08:40.944", "mongoId" : "69fe60fc4c40e2acd1ff79ff", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10415293/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Quantitative data analysis", "Qualitative data analysis", "Employee relations", "Labor law", "HR processes", "Labor relations", "Human relations", "Employment law", "Risk mitigation", "Continuous improvement", "Change management", "Project management", "Brazilian employment law", "Hourly employee relations", "Monthly employee relations", "MS Excel", "MS Word", "MS SharePoint", "MS PowerPoint" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 309.37646, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa908", "title" : "Senior Consultant / Manager - Customer Contact and Ai Experts", "company" : "Baringa", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Customer Contact and AI Expert in London, UK, adjusted for seniority and industry." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T08:58:46.583", "fingerprint" : "077f46ae2afed1e193806e201947cd263c673636e852d4907c7407d068544bde", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/baringa/jobs/4895221101", "externalId" : "4895221101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "rawDescription" : "About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Customer practice are looking for an experienced Senior Consultant or Manager to join the team. Our Customer team is hiring a motivated and talented individual, from Senior Consultants to Manager, to help our clients evolve how they serve their customers in a world increasingly shaped by AI. From rethinking the end-to-end customer journey through to embedding AI into day-to-day operations, we help clients turn ambition into something that actually works. What you will be doing You’ll work side-by-side with clients to identify and drive improves in how customer service operates - understanding demand, journeys and pain points, and identifying where AI can genuinely add value to improve customer outcomes and efficiency. You’ll be designing and delivering real change - not just strategy on paper - getting into the detail of how contact centres run today, and what it takes to make improvement stick. You will be particularly focused on: Reimagining customer service: improving how contact centres operate - from demand management and journeys through to channel mix, automation and service design Applying AI in customer environments: identifying and shaping where AI can add value across voice and digital channels (e. g. IVR, chat, agent assist), with a clear view on what will drive real operational impact Hands-on end-to-end delivery: working across the lifecycle from strategy through to design and implementation - shaping roadmaps, standing up pilots and supporting real-world delivery Owning delivery: leading workstreams or small pods - setting direction, driving progress and being accountable for outcomes Working as one team with clients: leading workshops and aligning stakeholders across Product, Tech and Operations to move delivery forward at pace Supporting growth: contributing to proposals and helping shape new opportunities across customer and AI Supporting others: coaching junior team members and acting as a go-to within your area Your skills and experience We’re looking for people with strong foundations in customer and contact centre transformation, who bring a clear, practical perspective on how AI can be applied to improve service. Strong grounding in customer contact operations: deep understanding of how contact centres run day-to-day across voice and digital channels (sales, service, complaints), including demand drivers, KPIs and operational challenges Applied understanding of AI in service environments: able to identify, shape and prioritise AI use cases (e. g. IVR automation, chatbots, agent assist), with a clear view on feasibility, value and operational impact Experience with customer and AI technologies: understanding of the platforms that enable modern contact centres and AI capabilities, with a practical view of what works in the real world Structured thinking and clear point of view: able to frame problems, form recommendations and communicate clearly to senior stakeholders Strong client delivery: comfortable building high-quality outputs (strategies, roadmaps, business cases) and working at pace in delivery environments Data-driven decision making: using data and insight to identify opportunities, prioritise effectively and guide decisions Building value cases and buy-in: able to articulate clear value and bring stakeholders with you to support change Drive and ownership: comfortable navigating ambiguity, structuring problems and taking responsibility for outcomes Collaboration and stakeholder management: confident working across Product, Technology and Operations, bridging technical and non-technical teams Curiosity for how AI is evolving: keeps up to date with the space and brings practical insight into client work What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com", "summaryDescription" : "Senior Consultant / Manager - Customer Contact and Ai Experts at Baringa", "postedDate" : "2026-06-15T23:15:33.847", "createdAt" : "2026-06-15T23:15:33.847", "lastUpdated" : "2026-06-16T08:58:46.583", "ingestTimestamp" : "2026-06-15T23:15:33.847", "mongoId" : "6a30511af292fd229cefa908", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 309.26782, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec3a574d8ee00a0ea8643", "title" : "Solutions Architect – Contact Center (Cloud & AI)", "company" : "Johnson Controls", "industry" : "Manufacturing", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Solutions Architect in the Technology industry in Ireland, adjusted for company size and specific role focus on Cloud & AI." }, "location" : "Ireland", "locations" : [ "Ireland" ], "timestamp" : "2026-06-15T23:49:04.393", "fingerprint" : "8b9b51a47d6c1ab4a3d3f3e204ef6476d356ebe3a30410e132715cf43e5d44a1", "source" : "workday", "language" : "en", "applyUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Cork-County-Cork-Ireland/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271459", "externalId" : "WD30271459", "industryFunction" : { }, "locationPoint" : "53.4129,-8.2439", "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Ireland", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Cloud contact center, AI, Automation, Analytics, Digital channels, APIs, SIP, VoIP, IVR, ACD, Omnichannel routing, Unified communications", "professionalSkills" : [ "Solution architecture", "Platform design", "Architecture reviews", "Technical decision-making", "Business needs translation", "Implementation planning", "Continuous improvements", "Technology evaluation", "Roadmap contribution", "Modernization strategy", "Stakeholder advisory", "Risk identification", "Solution recommendation" ], "hardSkillsList" : [ "Contact center architecture", "Platform design", "Enterprise environments", "Cloud platforms", "API integration", "SIP integration", "VoIP integration", "IVR systems", "ACD systems", "Omnichannel routing", "Unified communications" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Contact center architecture", "level" : "intermediate" }, { "name" : "Platform design", "level" : "intermediate" }, { "name" : "Enterprise environments", "level" : "intermediate" }, { "name" : "Cloud platforms", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" }, { "name" : "SIP integration", "level" : "intermediate" }, { "name" : "VoIP integration", "level" : "intermediate" }, { "name" : "IVR systems", "level" : "intermediate" }, { "name" : "ACD systems", "level" : "intermediate" }, { "name" : "Omnichannel routing", "level" : "intermediate" }, { "name" : "Unified communications", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Contact center architecture, Cloud contact center, AI integration", "majorSkillsList" : [ "Contact center architecture", "Cloud contact center", "AI integration" ], "coreResponsibilities" : "Design end-to-end architecture, Own end-to-end architecture, Ensure solutions are scalable, Ensure solutions are secure, Align solutions with business goals, Lead architecture reviews, Guide technical decision-making, Translate business needs, Partner with engineering, Partner with infrastructure, Partner with vendors, Deliver outcomes, Support implementation planning, Support continuous improvements, Evaluate new technologies, Identify opportunities, Contribute to roadmap, Contribute to modernization strategy, Act as trusted advisor, Proactively identify risks, Recommend solutions, Influence future direction", "teamCollaboration" : "Collaborate with business leaders; Collaborate with engineers; Collaborate with vendors; Partner with engineering; Partner with infrastructure", "projectManagementSkills" : [ "Implementation planning" ], "domainKnowledge" : "Contact center; Cloud telephony; AI; Automation; Digital engagement", "domainList" : [ "contact-center", "cloud-telephony", "ai", "automation", "digital-engagement" ], "domainSpecificKnowledge" : [ "Contact center", "Cloud telephony", "AI", "Automation", "Digital engagement" ], "toolProficiency" : [ "NICE", "Amazon Connect", "Genesys Cloud" ], "communicationSkills" : "Stakeholder advisory", "innovationCreativity" : "Evaluate new technologies; Identify opportunities; Contribute to modernization strategy", "problemSolvingSkills" : "Recommend solutions; Proactively identify risks", "outcomesObjectives" : "Improve customer experience; Improve operational performance", "qualificationsBasic" : "Contact center solution architecture experience, Platform design experience, Enterprise contact center environments experience, Cloud contact center platforms experience, IVR understanding, ACD understanding, VoIP understanding, Omnichannel routing understanding, Unified communications understanding, APIs experience, SIP experience, Integrations experience", "qualificationsPreferred" : "Bachelor’s degree in computer science, Bachelor’s degree in Information Technology, Bachelor’s degree in Engineering, Cloud telephony services overview, AI exposure, Automation exposure, Digital engagement platforms exposure", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**What you will do** We’re looking for a Solutions Architect to shape and evolve our **global cloud contact center ecosystem**. You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance. **How you will do it** **Architecture & Strategy** * Design and own end-to-end architecture for our cloud contact center platform (CCaaS). * Ensure solutions are scalable, secure, and aligned with business goals. * Lead architecture reviews and guide technical decision-making. **Collaboration & Delivery** * Translate business needs into practical, scalable solutions. * Partner with engineering, infrastructure, and vendors to deliver outcomes. * Support implementation planning and continuous improvements. **Innovation & Transformation** * Evaluate new technologies (AI, automation, analytics, digital channels). * Identify opportunities to enhance customer and agent experience. * Contribute to the long-term roadmap and modernization strategy. **Advisory & Leadership** * Act as a trusted advisor to stakeholders. * Proactively identify risks and recommend solutions. * Influence the future direction of the contact center ecosystem. **What we look for** **Required** * Proven track of experience in **contact center solution architecture** , **platform design** , and supporting enterprise **contact center environments in multiple regions.** * Hands-on experience with **cloud contact center platforms** (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud). * Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications. * Experience with APIs, SIP, and integrations. * Familiarity with reporting, analytics, and workforce management tools. **Preferred** * Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. * Overview of cloud telephony services. * Exposure to AI, automation, or digital engagement platforms. **About Us** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-BB1 #LI-Hybrid", "summaryDescription" : "Solutions Architect – Contact Center (Cloud & AI) at Johnson Controls. Skills: Contact center architecture, Cloud contact center, AI integration. Design end-to-end architecture. Own end-to-end architecture", "postedDate" : "2026-06-12T22:08:47.555", "createdAt" : "2026-06-14T22:08:47.551", "lastUpdated" : "2026-06-15T23:49:04.393", "ingestTimestamp" : "2026-06-14T22:08:47.551", "mongoId" : "6a2ec3a574d8ee00a0ea8643", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Cork-County-Cork-Ireland/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271459", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Contact center architecture", "Platform design", "Enterprise environments", "Cloud platforms", "API integration", "SIP integration", "VoIP integration", "IVR systems", "ACD systems", "Omnichannel routing", "Unified communications", "Leadership", "Cloud contact center", "AI integration", "Solution architecture", "Architecture reviews", "Technical decision-making", "Business needs translation", "Implementation planning", "Continuous improvements", "Technology evaluation", "Roadmap contribution", "Modernization strategy", "Stakeholder advisory", "Risk identification", "Solution recommendation", "Contact center", "Cloud telephony", "AI", "Automation", "Digital engagement", "NICE", "Amazon Connect", "Genesys Cloud" ], "skillCount" : 34, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 309.25494, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a69cd74d8ee00a06395fc", "title" : "Director of Contact Center", "company" : "Hillpointe", "industry" : "Real estate development and investment management", "salary" : { "min" : 155000.0, "max" : 230000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Director of Contact Center in Maitland, United States, with adjustments for seniority, company size, and the real estate industry." }, "location" : "2500 Maitland Center Parkway Suite 100, Maitland, FL 32751", "locations" : [ "2500 Maitland Center Parkway Suite 100", "Maitland", "FL 32751" ], "timestamp" : "2026-06-14T21:43:47.999", "fingerprint" : "c74c4221cf155c879c96abdca7cc34808abbe13c704ed97a77919526d8baf1cb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hillpointe/jobs/4937161008", "externalId" : "4937161008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Maitland", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.6275253,-81.3656419" } ], "locationText" : "Maitland, Florida, United States", "experienceLevel" : "Director", "professionalSkills" : [ "Customer experience", "Operations leadership", "Resource planning", "Vendor management", "Process improvement", "Service innovation" ], "hardSkillsList" : [ "Performance metrics", "Service levels", "Quality scores", "Customer satisfaction", "Operational efficiency", "Budgeting", "Forecasting", "Labor optimization" ], "hardSkills" : [ { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Service levels", "level" : "intermediate" }, { "name" : "Quality scores", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Operational efficiency", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Labor optimization", "level" : "intermediate" } ], "majorSkills" : "Contact Center, Customer Experience, Operations Leadership", "majorSkillsList" : [ "Contact Center", "Customer Experience", "Operations Leadership" ], "coreResponsibilities" : "Provide strategic leadership, Oversee centralized customer interactions, Drive operational excellence, Deliver exceptional customer experiences, Lead strategy development, Execute long-term strategies, Align people, processes, technology, Foster high-performance culture, Define long-term vision, Execute contact center roadmap, Align strategy with objectives, Lead digital transformation, Enhance scalability, Enhance efficiency, Deliver performance reporting, Provide actionable insights, Analyze customer data, Analyze key metrics, Inform strategy, Improve service delivery, Drive business outcomes, Establish KPIs, Monitor KPIs, Establish SLAs, Monitor SLAs, Establish benchmarks, Monitor benchmarks, Lead teams, Mentor teams, Develop teams, Cultivate accountability, Cultivate engagement, Cultivate professional development, Implement coaching frameworks, Implement performance management, Champion customer satisfaction initiatives, Reduce customer friction, Increase customer loyalty, Leverage customer feedback, Leverage data, Leverage root cause analysis, Collaborate with cross-functional teams, Optimize customer journey", "teamCollaboration" : "Cross-functional teams; Executive leadership", "domainKnowledge" : "Contact center technologies; Labor laws; Compliance requirements; HR best practices", "domainList" : [ "contact-center-technologies", "labor-laws", "compliance-requirements", "hr-best-practices" ], "domainSpecificKnowledge" : [ "Contact center technologies", "Labor laws", "Compliance requirements", "HR best practices" ], "toolProficiency" : [ "CRM systems", "Workforce management tools" ], "communicationSkills" : "Presentation skills; Influence skills", "innovationCreativity" : "Continuous improvement initiatives; Service innovation", "problemSolvingSkills" : "Root cause analysis; Data analysis", "specialRequirements" : "Ability to sit for extended periods, Frequent use of hands, Ability to communicate clearly, Ability to hear and speak, Ability to view computer screens, Occasional ability to stand, Lift or move up to 15 pounds, Maintain focus and concentration, Extended hours, Evenings or weekends, Occasional travel", "outcomesObjectives" : "Improve service delivery; Drive business outcomes; Enhance scalability; Enhance efficiency; Improve customer satisfaction; Reduce friction; Increase loyalty", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. Director of Contact Center The Director of Contact Center provides strategic leadership and oversight for all centralized customer interactions, driving operational excellence and delivering exceptional customer experiences. This individual will lead the development and execution of long-term strategies that align people, processes, and technology with organizational goals, while fostering a high-performance culture grounded in accountability, growth, and customer satisfaction. Key Responsibilities: Strategic Direction Define and execute the long-term vision and roadmap for the Contact Center. Align Contact Center strategy with broader organizational objectives and customer experience goals. Lead digital transformation and continuous improvement initiatives to enhance scalability and efficiency. Executive Reporting & Insights Deliver high-level performance reporting and actionable insights to executive leadership. Analyze customer data and key metrics to inform strategy, improve service delivery, and drive businessoutcomes Establish and monitor KPIs, SLAs, and operational benchmarks across all contact channels. Leadership & Development Lead, mentor, and develop a team of Contact Center managers and supervisors. Cultivate a culture of accountability, engagement, and continuous professional development. Implement coaching frameworks and performance management practices that drive team success. Customer Experience & Satisfaction Champion initiatives to improve customer satisfaction, reduce friction, and increase loyalty. Leverage customer feedback, data, and root cause analysis to improve service delivery. Collaborate with cross-functional teams to optimize the end-to-end customer journey. Qualifications: Bachelor’s degree in Business Administration, Management, Operations, or a related field required. 7–10+ years of progressive experience in contact center, customer experience, or operations leadership, including management of large‑scale teams. Demonstrated experience leading multi‑channel contact center operations (phone, email, chat, digital platforms). Proven track record of driving performance metrics, including service levels, quality scores, customer satisfaction (CSAT), retention, and operational efficiency. Strong knowledge of contact center technologies, CRM systems, workforce management tools, and reporting/analytics platforms. Experience with budgeting, forecasting, and resource planning, including labor optimization and vendor management. Ability to analyze data and trends to make informed, strategic decisions and implement continuous improvement initiatives. Proven ability to lead, develop, and mentor senior managers and frontline leaders, fostering a culture of accountability, engagement, and high performance. Strong understanding of labor laws, compliance requirements, and HR best practices as they apply to contact center operations. Excellent communication, presentation, and influence skills, with the ability to collaborate effectively with executive leadership and cross‑functional teams. Ability to manage change, implement large‑scale initiatives, and lead through periods of growth, transformation, or high operational demand. Experience in customer experience strategy, process improvement, and service innovation preferred. Physical Requirements: Ability to sit for extended periods of time while working at a computer or participating in meetings. Frequent use of hands and fingers to operate a computer, keyboard, mouse, phone, and other office equipment. Ability to communicate clearly and effectively—verbally and in writing—with employees, leadership, and stakeholders. Ability to hear and speak sufficiently to participate in meetings, conference calls, and presentations. Ability to view computer screens and read detailed reports, data, and documents for extended periods. Occasional ability to stand, walk, bend, or reach within an office environment. Ability to lift or move up to 15 pounds occasionally (e.g., laptops, documents, or office materials). Ability to maintain focus, concentration, and decision‑making capacity in a fast‑paced, high‑volume operational environment. Work Environment: Primarily works in a professional office environment, which may be onsite or hybrid depending on business needs. Extensive use of computers, telecommunication systems, and contact center technology platforms. Regular participation in meetings, presentations, and virtual conferences, including executive leadership. Work schedule is generally business‑hour based but may require extended hours, evenings, or weekends as needed to support operational demands, peak periods, or critical initiatives. May experience periods of high pressure due to performance metrics, service levels, staffing needs, or operational challenges. Occasional travel may be required for site visits, leadership meetings, or professional development. Frequent interaction with employees, vendors, and internal departments in a leadership and advisory capacity.", "summaryDescription" : "Director of Contact Center at Hillpointe. Skills: Contact Center, Customer Experience, Operations Leadership. Provide strategic leadership. 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Ensures the quality of service exceeds customer expectations and est", "summaryDescription" : "Agent: Inbound Contact Customer Center at Bidvest Bank. Handle customer relationships. 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We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Responsibilities: - Work directly with leaders across Plaid on the company's most important and least-defined problems, particularly those at the seams of multiple teams or functions - Identify unowned, high-leverage opportunities across the business and driving them to clean outcomes - Operate across a wide aperture (strategy, GTM, operations, product, etc.) without being boxed into a single lane - Lead (directly or indirectly) high performing teams - Use AI tools and agents as a default part of how you work — not as an experiment, but as a force multiplier Qualifications: - 10+ years of total experience, with meaningful time in consulting as well as direct operating roles (BizOps, Strategy & Ops, Finance, Chief of Staff, etc. - A track record of independently identifying problems and driving them to outcomes with limited top-down direction - High agency, sense of ownership, and willingness to roll up your sleeves - Ability to build relationships at all levels and drive cross-functional teams to action - Strong analytical and structured-thinking skills; comfort translating ambiguity into frameworks, plans, and decisions - Experience directly managing high-performing teams - Familiarity with AI tools and agents to accelerate workflows is a plus - Knowledge of SQL and Tableau preferred - Experience in fintech, payments, or high-growth SaaS preferred Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.", "summaryDescription" : "Strategic Initiatives at Plaid. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Work with leaders on problems. Identify unowned opportunities", "createdAt" : "2026-06-13T22:08:26.601", "lastUpdated" : "2026-06-15T06:38:37.499", "ingestTimestamp" : "2026-06-13T22:08:26.601", "mongoId" : "6a2c694a74d8ee00a0906c75", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 189600, "salaryAnnualMax" : 290400, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "SQL", "Tableau", "Leadership", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Strategy", "GTM", "Operations", "Product", "Fintech", "Payments", "High-growth SaaS", "AI tools", "AI agents" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 304.5606, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3092acf292fd229c0c3aeb", "title" : "People Operations & Employee Lifecycle Specialist", "company" : "Sandisk", "industry" : "Computer Hardware", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level People Operations & Employee Lifecycle Specialist in Milpitas, United States, adjusted for the technology industry and company size." }, "location" : "Milpitas, CA, United States", "locations" : [ "Milpitas", "CA", "United States" ], "timestamp" : "2026-06-16T11:41:10.955", "fingerprint" : "12d6dfe3018fbdad721b9c34c6f898463568735e59c21427baad9418d6a969eb", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Sandisk/744000132254819-people-operations-employee-lifecycle-specialist", "externalId" : "744000132254819", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milpitas", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.4332273,-121.8989248" } ], "locationText" : "Milpitas, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Process design", "Process management", "System thinking", "Stakeholder management", "Change management" ], "hardSkillsList" : [ "HR operations", "Lifecycle management", "Process automation", "Data integrity", "Regulatory compliance", "Lean/Six Sigma", "Workflow enhancement", "Reporting solutions", "Operational metrics", "Policy operationalization" ], "hardSkills" : [ { "name" : "HR operations", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" }, { "name" : "Process automation", "level" : "intermediate" }, { "name" : "Data integrity", "level" : "intermediate" }, { "name" : "Regulatory compliance", "level" : "intermediate" }, { "name" : "Lean/Six Sigma", "level" : "intermediate" }, { "name" : "Workflow enhancement", "level" : "intermediate" }, { "name" : "Reporting solutions", "level" : "intermediate" }, { "name" : "Operational metrics", "level" : "intermediate" }, { "name" : "Policy operationalization", "level" : "intermediate" } ], "majorSkills" : "People Operations, Employee Lifecycle, Workday, ServiceNow", "majorSkillsList" : [ "People Operations", "Employee Lifecycle", "Workday", "ServiceNow" ], "coreResponsibilities" : "Design, standardize, and improve global operational processes, Ensure disciplined termination operations, Oversee manager enablement, Manage last-day logistics, Handle exit documentation, Ensure local regulatory requirements, Drive continuous improvement of people operational processes, Use structured project and process management methodologies, Maintain documentation standards, Identify opportunities for automation, Optimize systems, Implement AI-enabled capabilities, Implement workflow enhancements, Implement integration solutions, Implement reporting solutions, Standardize documentation, Create training materials, Create work instructions, Implement operational metrics, Monitor dashboards, Measure data quality, Measure compliance effectiveness, Measure service delivery, Use process insights to prioritize improvements, Proactively identify process improvements, Implement process improvements, Operationalize people policies, Ensure compliant execution, Draft and revise HR policies, Translate updates into systems, Translate updates into guidance, Translate updates into training, Support communication efforts, Support change-management efforts", "teamCollaboration" : "Partnering with cross-functional stakeholders; Partner with People Operations; Partner with Digital Experience; Partner with IT/HRIS; Partner with Business People Partners; Partner with Centers of Excellence; Partner with People Experience; Partner with Legal; Partner with regional stakeholders; Collaborate with senior HR leaders", "projectManagementSkills" : [ "Project management", "Process management", "Lean/Six Sigma" ], "domainKnowledge" : "Employee lifecycle; HR policies; Local regulatory requirements", "domainList" : [ "employee-lifecycle", "hr-policies", "local-regulatory-requirements" ], "domainSpecificKnowledge" : [ "Employee lifecycle", "HR policies", "Local regulatory requirements" ], "toolProficiency" : [ "Workday", "ServiceNow" ], "communicationSkills" : "Stakeholder management", "documentationSkills" : "Documentation standards; Process documents; Training materials; Work instructions", "problemSolvingSkills" : "Problem-solving; System thinking", "outcomesObjectives" : "Improve accuracy; Improve efficiency; Strengthen reliability; Reduce risk", "qualificationsBasic" : "Bachelor’s degree in HR, IT, Business Administration, or related field (or equivalent experience), 5+ years of Workday and ServiceNow experience, Project management capabilities with experience in driving mid-sized Workday and ServiceNow projects, Exceptional communication and stakeholder management skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape. Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality. Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward. As a People Operations & Employee Lifecycle Specialist, you will co-create, enable, and deliver people processes that power a high-quality, compliant, and scalable employee experience across the full employee lifecycle. Partnering closely with cross-functional stakeholders, including People Operations, Digital Experience, IT/HRIS, Business People Partners, and Centers of Excellence to translate business needs into practical workflows, eliminate manual work through automation, and drive data integrity and operational excellence. This role blends strategic process design with hands-on execution, emphasizing disciplined lifecycle operations. This role is ideal for a bold, action-oriented change agent who thrives in fast-paced environments and brings strong problem-solving, system thinking, and connector instincts. Through high-impact collaboration and delivery across the people portfolio, you will help advance our people operations processes, empowering people leaders, enabling teams to thrive, and meaningfully elevating the employee experience. Essential Duties and Responsibilities: HR Operations — Employee Lifecycle Services * Design, standardize, and continuously improve global operational processes across the employee lifecycle, including hiring, onboarding, employee changes, and offboarding. * Ensure disciplined termination operations, overseeing manager enablement, last-day logistics, exit documentation, and local regulatory requirements. * Drive continuous improvement of people operational processes using structured project and process management methodologies (e.g., Lean/Six Sigma) and maintain documentation standards to ensure lifecycle processes meet policy, regulatory, and data integrity requirements. * Identify opportunities for automation, system optimization, and AI-enabled capabilities to improve accuracy, efficiency, and scalability; partner with internal teams to implement workflow enhancements, integrations, and reporting solutions. * Standardize documentation, training materials, and change adoption plans to ensure sustainable process execution; create process documents, training materials, and work instructions for People Operations teams and People Leaders. * Implement and monitor operational metrics, dashboards, and performance indicators to measure data quality, compliance effectiveness, service delivery, and process efficiency; use insights (ticket volume, recurring issues, employee feedback) to prioritize improvements. * Maintain clear documentation standards and audit-ready processes; proactively identify and implement process improvements that strengthen reliability and reduce risk. Policy Operationalization & Compliance * Operationalize people policies through process workflows, approvals, and controls; partner closely with People Experience, Legal, Business People Partners, and regional stakeholders to ensure compliant execution. * Draft and revise HR policies as requested, ensuring clarity, alignment with organizational values, and consistency across global contexts; translate updates into accessible systems, guidance, and training. * Support communication and change-management efforts related to policy and organizational processes. ## Qualifications Required: * Bachelor’s degree in HR, IT, Business Administration, or related field (or equivalent experience). * 5+ years of Workday and ServiceNow experience with business process and functional expertise. * Strong project management capabilities with experience in driving mid-sized Workday and ServiceNow projects. * Exceptional communication and stakeholder management skills, including partnering effectively with senior HR leaders and cross-functional stakeholders. * Proven ability to thrive amid ambiguity and competing priorities, delivering results on multiple complex projects with minimal supervision. * Strategic thinking and problem-solving abilities with the ability to translate business needs into scalable solutions. * Passion for operational excellence, optimizing processes, creating comprehensive documentation, and driving efficiency. * Experience in HR Operations, People Operations, or HR Business Partnering; demonstrated experience with formal process mapping and documentation. * Lean, Kaizen, Six Sigma, or operational excellence experience (certification or equivalent hands-on work). ## Additional Information Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the \"[Know Your Rights: Workplace Discrimination is Illegal](https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf)” poster. Our pay transparency policy is available [here](https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf). Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [jobs.accommodations@sandisk.com](mailto:jobs.accommodations@sandisk.com) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 09/15/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. #LI-TS1 Compensation & Benefits Details * An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. * The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. * You will be eligible to participate in Sandisk's Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Sandisk's Standard Terms and Conditions for Restricted Stock Unit Awards. * We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Sandisk's Savings 401(k) Plan. * Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.", "summaryDescription" : "People Operations & Employee Lifecycle Specialist at Sandisk. Skills: People Operations, Employee Lifecycle, Workday, ServiceNow. Design, standardize, and improve global operational processes. Ensure disciplined termination operations", "postedDate" : "2026-06-15T17:46:20.000", "createdAt" : "2026-06-16T03:33:47.189", "lastUpdated" : "2026-06-16T11:41:10.955", "ingestTimestamp" : "2026-06-16T03:33:47.189", "mongoId" : "6a3092acf292fd229c0c3aeb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "HR operations", "Lifecycle management", "Process automation", "Data integrity", "Regulatory compliance", "Lean/Six Sigma", "Workflow enhancement", "Reporting solutions", "Operational metrics", "Policy operationalization", "People Operations", "Employee Lifecycle", "Workday", "ServiceNow", "Process design", "Process management", "System thinking", "Stakeholder management", "Change management", "Project management", "Employee lifecycle", "HR policies", "Local regulatory requirements" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 302.5413, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3080e2f292fd229c068075", "title" : "People Operations & Employee Lifecycle Specialist", "company" : "Sandisk", "industry" : "Computer Hardware", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level People Operations & Employee Lifecycle Specialist in Milpitas, United States, adjusted for the technology industry and company size." }, "location" : "Milpitas, CA, United States", "locations" : [ "Milpitas", "CA", "United States" ], "timestamp" : "2026-06-16T10:44:27.720", "fingerprint" : "670c64fecfd827822bd1d641053c0849f4e07b91e367e6a3b8925e22445a357a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Sandisk/744000132254819-people-operations-employee-lifecycle-specialist", "externalId" : "744000132254819", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milpitas", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.4332273,-121.8989248" } ], "locationText" : "Milpitas, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Process design", "Process management", "System thinking", "Stakeholder management", "Change management" ], "hardSkillsList" : [ "HR operations", "Lifecycle management", "Process automation", "Data integrity", "Regulatory compliance", "Lean/Six Sigma", "Workflow enhancement", "Reporting solutions", "Operational metrics", "Policy operationalization" ], "hardSkills" : [ { "name" : "HR operations", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" }, { "name" : "Process automation", "level" : "intermediate" }, { "name" : "Data integrity", "level" : "intermediate" }, { "name" : "Regulatory compliance", "level" : "intermediate" }, { "name" : "Lean/Six Sigma", "level" : "intermediate" }, { "name" : "Workflow enhancement", "level" : "intermediate" }, { "name" : "Reporting solutions", "level" : "intermediate" }, { "name" : "Operational metrics", "level" : "intermediate" }, { "name" : "Policy operationalization", "level" : "intermediate" } ], "majorSkills" : "People Operations, Employee Lifecycle, Workday, ServiceNow", "majorSkillsList" : [ "People Operations", "Employee Lifecycle", "Workday", "ServiceNow" ], "coreResponsibilities" : "Design, standardize, and improve global operational processes, Ensure disciplined termination operations, Oversee manager enablement, Manage last-day logistics, Handle exit documentation, Ensure local regulatory requirements, Drive continuous improvement of people operational processes, Maintain documentation standards, Identify opportunities for automation, Optimize systems, Implement AI-enabled capabilities, Implement workflow enhancements, Implement integrations, Implement reporting solutions, Standardize documentation, Create training materials, Create work instructions, Implement operational metrics, Monitor dashboards, Measure data quality, Measure compliance effectiveness, Measure service delivery, Use process insights to prioritize improvements, Proactively identify process improvements, Implement process improvements, Strengthen reliability, Reduce risk, Operationalize people policies, Ensure compliant execution, Draft HR policies, Revise HR policies, Translate updates into systems, Translate updates into guidance, Translate updates into training, Support communication efforts, Support change-management efforts", "teamCollaboration" : "Partnering with cross-functional stakeholders; Partner with People Operations; Partner with Digital Experience; Partner with IT/HRIS; Partner with Business People Partners; Partner with Centers of Excellence; Partner with People Experience; Partner with Legal; Partner with regional stakeholders", "projectManagementSkills" : [ "Project management", "Process management", "Lean/Six Sigma" ], "domainKnowledge" : "Employee lifecycle; HR policies; Regulatory requirements", "domainList" : [ "employee-lifecycle", "hr-policies", "regulatory-requirements" ], "domainSpecificKnowledge" : [ "Employee lifecycle", "HR policies", "Regulatory requirements" ], "toolProficiency" : [ "Workday", "ServiceNow" ], "communicationSkills" : "Stakeholder management", "documentationSkills" : "Documentation standards; Process documents; Training materials; Work instructions", "problemSolvingSkills" : "Problem-solving; System thinking", "qualificationsBasic" : "Bachelor’s degree in HR, IT, Business Administration, or related field (or equivalent experience), 5+ years of Workday and ServiceNow experience, Project management capabilities with experience in driving mid-sized Workday and ServiceNow projects, Exceptional communication and stakeholder management skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape. Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality. Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward. As a People Operations & Employee Lifecycle Specialist, you will co-create, enable, and deliver people processes that power a high-quality, compliant, and scalable employee experience across the full employee lifecycle. Partnering closely with cross-functional stakeholders, including People Operations, Digital Experience, IT/HRIS, Business People Partners, and Centers of Excellence to translate business needs into practical workflows, eliminate manual work through automation, and drive data integrity and operational excellence. This role blends strategic process design with hands-on execution, emphasizing disciplined lifecycle operations. This role is ideal for a bold, action-oriented change agent who thrives in fast-paced environments and brings strong problem-solving, system thinking, and connector instincts. Through high-impact collaboration and delivery across the people portfolio, you will help advance our people operations processes, empowering people leaders, enabling teams to thrive, and meaningfully elevating the employee experience. Essential Duties and Responsibilities: HR Operations — Employee Lifecycle Services * Design, standardize, and continuously improve global operational processes across the employee lifecycle, including hiring, onboarding, employee changes, and offboarding. * Ensure disciplined termination operations, overseeing manager enablement, last-day logistics, exit documentation, and local regulatory requirements. * Drive continuous improvement of people operational processes using structured project and process management methodologies (e.g., Lean/Six Sigma) and maintain documentation standards to ensure lifecycle processes meet policy, regulatory, and data integrity requirements. * Identify opportunities for automation, system optimization, and AI-enabled capabilities to improve accuracy, efficiency, and scalability; partner with internal teams to implement workflow enhancements, integrations, and reporting solutions. * Standardize documentation, training materials, and change adoption plans to ensure sustainable process execution; create process documents, training materials, and work instructions for People Operations teams and People Leaders. * Implement and monitor operational metrics, dashboards, and performance indicators to measure data quality, compliance effectiveness, service delivery, and process efficiency; use insights (ticket volume, recurring issues, employee feedback) to prioritize improvements. * Maintain clear documentation standards and audit-ready processes; proactively identify and implement process improvements that strengthen reliability and reduce risk. Policy Operationalization & Compliance * Operationalize people policies through process workflows, approvals, and controls; partner closely with People Experience, Legal, Business People Partners, and regional stakeholders to ensure compliant execution. * Draft and revise HR policies as requested, ensuring clarity, alignment with organizational values, and consistency across global contexts; translate updates into accessible systems, guidance, and training. * Support communication and change-management efforts related to policy and organizational processes. ## Qualifications Required: * Bachelor’s degree in HR, IT, Business Administration, or related field (or equivalent experience). * 5+ years of Workday and ServiceNow experience with business process and functional expertise. * Strong project management capabilities with experience in driving mid-sized Workday and ServiceNow projects. * Exceptional communication and stakeholder management skills, including partnering effectively with senior HR leaders and cross-functional stakeholders. * Proven ability to thrive amid ambiguity and competing priorities, delivering results on multiple complex projects with minimal supervision. * Strategic thinking and problem-solving abilities with the ability to translate business needs into scalable solutions. * Passion for operational excellence, optimizing processes, creating comprehensive documentation, and driving efficiency. * Experience in HR Operations, People Operations, or HR Business Partnering; demonstrated experience with formal process mapping and documentation. * Lean, Kaizen, Six Sigma, or operational excellence experience (certification or equivalent hands-on work). ## Additional Information Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the \"[Know Your Rights: Workplace Discrimination is Illegal](https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf)” poster. Our pay transparency policy is available [here](https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf). Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [jobs.accommodations@sandisk.com](mailto:jobs.accommodations@sandisk.com) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 09/15/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. #LI-TS1 Compensation & Benefits Details * An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. * The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. * You will be eligible to participate in Sandisk's Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Sandisk's Standard Terms and Conditions for Restricted Stock Unit Awards. * We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Sandisk's Savings 401(k) Plan. * Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.", "summaryDescription" : "People Operations & Employee Lifecycle Specialist at Sandisk. Skills: People Operations, Employee Lifecycle, Workday, ServiceNow. Design, standardize, and improve global operational processes. Ensure disciplined termination operations", "postedDate" : "2026-06-15T17:46:20.000", "createdAt" : "2026-06-16T01:44:39.434", "lastUpdated" : "2026-06-16T10:44:27.720", "ingestTimestamp" : "2026-06-16T01:44:39.434", "mongoId" : "6a3080e2f292fd229c068075", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "HR operations", "Lifecycle management", "Process automation", "Data integrity", "Regulatory compliance", "Lean/Six Sigma", "Workflow enhancement", "Reporting solutions", "Operational metrics", "Policy operationalization", "People Operations", "Employee Lifecycle", "Workday", "ServiceNow", "Process design", "Process management", "System thinking", "Stakeholder management", "Change management", "Project management", "Employee lifecycle", "HR policies", "Regulatory requirements" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 302.5413, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c6bf174d8ee00a0915e91", "title" : "Engenheiro de Contact Center (CCaas)", "company" : "BTG Pactual", "industry" : "Banking", "salary" : { "min" : 130000.0, "max" : 195000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline compensation for a Mid-level Contact Center Engineer in FinTech in Rio de Janeiro, Brazil, adjusted for seniority and company size." }, "location" : "BR - RIO DE JANEIRO", "locations" : [ "BR - RIO DE JANEIRO", "SAO PAULO", "TELETRABLHO" ], "certifications" : [ "Certificações NICE", "Certificações Genesys" ], "timestamp" : "2026-06-15T08:49:28.315", "fingerprint" : "f2aef52a0edb37d1977b86c41869c95dae8e477dc63d20de525b2f2c21f25ed6", "source" : "greenhouse", "language" : "pt", "applyUrl" : "https://carreiras.btgpactual.com/vagas?gh_jid=6017209004", "externalId" : "6017209004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rio de Janeiro", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-22.9110137,-43.2093727" } ], "locationText" : "Rio de Janeiro, Brazil", "employmentType" : "FULL_TIME", "technicalSkills" : "NICE CXone, Genesys Cloud, URA, APIs REST, Webhooks, IA conversacional", "professionalSkills" : [ "Business Cases", "Arquitetura", "Infraestrutura Cloud" ], "hardSkillsList" : [ "Roteamento omnichannel", "Suporte N2/N3" ], "hardSkills" : [ { "name" : "Roteamento omnichannel", "level" : "intermediate" }, { "name" : "Suporte N2/N3", "level" : "intermediate" } ], "majorSkills" : "NICE CXone, Genesys Cloud, Omnichannel, URA", "majorSkillsList" : [ "NICE CXone", "Genesys Cloud", "Omnichannel", "URA" ], "coreResponsibilities" : "Conduzir projetos técnicos, Desenvolver URAs, Desenvolver roteamento omnichannel, Desenvolver jornadas de atendimento, Implementar integrações via API, Atuar como N2/N3, Interface com fabricantes, Atuar com inovação, Conduzir Provas de Conceito", "domainKnowledge" : "Contact Center; Omnichannel; Cloud-native architecture", "domainList" : [ "contact-center", "omnichannel", "cloud-native-architecture" ], "domainSpecificKnowledge" : [ "Contact Center", "Omnichannel", "Cloud-native architecture" ], "innovationCreativity" : "Provas de Conceito", "problemSolvingSkills" : "Troubleshooting avançado", "qualificationsBasic" : "Experiência com NICE CXone, Experiência com Genesys Cloud, Conhecimento de URA, Roteamento omnichannel, Suporte N2/N3", "qualificationsPreferred" : "APIs REST, Webhooks, Integrações com CRM, Experiência com bots, IA conversacional, Certificações NICE, Certificações Genesys", "rawDescription" : "Atuar como Engenheiro de Contact Center, responsável pela implantação, evolução e sustentação de soluções omnichannel (NICE CXone e Genesys Cloud), garantindo disponibilidade, performance e evolução contínua. No seu dia a dia: Conduzir projetos técnicos ponta a ponta (design à implantação). Desenvolver URAs, roteamento omnichannel e jornadas de atendimento. Implementar integrações via API com CRM e sistemas corporativos. Atuar como N2/N3 em troubleshooting avançado (URA, routing, APIs). Interface com fabricantes para incidentes críticos e RCA. Atuar com inovação e conduzir Provas de Conceito. Esperamos de você: Essencial: Experiência com NICE CXone e/ou Genesys Cloud. Conhecimento de URA (DTMF, bots, voicebots). Roteamento omnichannel (voz e canais digitais). Experiência como suporte N2/N3. Diferenciais: APIs REST, Webhooks, integrações com CRM Experiência com bots e IA conversacional Certificações NICE / Genesys Perfil desejado: Perfil hands-on e autonomia técnica Capacidade de conduzir discussões técnicas com fornecedores Conhecimento para elaboração de Business Cases Visão de arquitetura e infraestrutura Cloud Benefícios: Participação nos Lucros e Resultados (PLR); Auxílio Alimentação e Refeição; Plano Médico; Plano Odontológico; Auxílio Creche/Babá; Vale Transporte; WellHub; TotalPass; Programa de Apoio Pessoal (EAP); Planos por adesão como Previdência Privada e Seguro de Vida; Desconto em Farmácia; Programa de Nutrição; Programa de Gestantes; Licença Maternidade e Paternidade Estendida – empresa Cidadã.", "summaryDescription" : "Engenheiro de Contact Center (CCaas) at BTG Pactual. Skills: NICE CXone, Genesys Cloud, Omnichannel, URA. Conduzir projetos técnicos. Desenvolver URAs", "postedDate" : "2026-06-14T09:38:39.064", "createdAt" : "2026-06-14T09:38:39.064", "lastUpdated" : "2026-06-15T08:49:28.315", "ingestTimestamp" : "2026-06-14T09:38:39.064", "mongoId" : "6a2c6bf174d8ee00a0915e91", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Roteamento omnichannel", "Suporte N2/N3", "NICE CXone", "Genesys Cloud", "Omnichannel", "URA", "Business Cases", "Arquitetura", "Infraestrutura Cloud", "Contact Center", "Cloud-native architecture", "Certificações NICE", "Certificações Genesys" ], "skillCount" : 13, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 302.3434, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d58fc74d8ee00a0b88004", "title" : "Employee Relations Specialist", "company" : "Flatpay", "industry" : "FinTech", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Employee Relations Specialist in London, UK, adjusted for mid-seniority and the FinTech industry." }, "location" : "London, GB", "locations" : [ "London", "GB" ], "timestamp" : "2026-06-16T02:06:19.964", "fingerprint" : "d130acc269c95c79f0e14f529ba60fc3d295c9014de8e89c9ccc8526757e07a3", "source" : "personio", "language" : "en", "applyUrl" : "https://flatpay.jobs.personio.de/job/2661324", "externalId" : "2661324", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Case management", "Employment law application", "People risk management", "Legal rigour", "Commercial judgement", "Policy development", "Handbook updates" ], "hardSkillsList" : [ "Performance management", "Absence management", "Conduct management", "Probationary reviews", "Dismissals", "Grievance processes", "Settlement negotiations", "Right to work", "Immigration compliance", "Data governance", "GDPR standards" ], "hardSkills" : [ { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Absence management", "level" : "intermediate" }, { "name" : "Conduct management", "level" : "intermediate" }, { "name" : "Probationary reviews", "level" : "intermediate" }, { "name" : "Dismissals", "level" : "intermediate" }, { "name" : "Grievance processes", "level" : "intermediate" }, { "name" : "Settlement negotiations", "level" : "intermediate" }, { "name" : "Right to work", "level" : "intermediate" }, { "name" : "Immigration compliance", "level" : "intermediate" }, { "name" : "Data governance", "level" : "intermediate" }, { "name" : "GDPR standards", "level" : "intermediate" } ], "majorSkills" : "ER case management, Employment law, People risk", "majorSkillsList" : [ "ER case management", "Employment law", "People risk" ], "coreResponsibilities" : "Manage ER matters end-to-end, Advise managers on legally sound approaches, Draft outcome letters, Draft PIPs, Draft settlement agreements, Draft correspondence, Manage protected conversations, Manage settlement negotiations, Coordinate with external solicitors, Support on Equality Act considerations, Manage grievance processes, Conduct grievance investigations, Produce outcome letters, Advise on grievances, Escalate appropriately, Coach managers on handling concerns, Support managers in handling probationary reviews, Advise on probation process, Draft probationary outcome letters, Handle post-termination queries, Flag Equality Act considerations, Advise on right to work cases, Support TA team on right to work, Liaise with Legal or immigration advisors, Act as first point of contact for managers, Coach managers through ER cases, Identify training or process needs, Support development of manager guidance, Respond to suspected data breaches, Maintain accurate employee records, Ensure ER case documentation meets GDPR, Handle third-party correspondence, Support Head of HR on policy development, Support Head of HR on handbook updates, Support Head of HR on employment frameworks", "teamCollaboration" : "Cross-functional stakeholders; TA team; Legal; Finance; Commercial leadership", "domainKnowledge" : "UK employment law; Equality Act 2010; Working Time Regulations; GDPR; Home Office guidance", "domainList" : [ "uk-employment-law", "equality-act-2010", "working-time-regulations", "gdpr", "home-office-guidance" ], "domainSpecificKnowledge" : [ "UK employment law", "Equality Act 2010", "Working Time Regulations", "GDPR", "Home Office guidance" ], "communicationSkills" : "Draft clearly; Draft precisely; Communicate commercially", "documentationSkills" : "Draft outcome letters; Draft PIPs; Draft settlement agreements; Produce well-reasoned outcome letters; Ensure decisions are well-documented; Ensure advice is well-documented; Maintain accurate employee records; Ensure ER case documentation meets GDPR", "problemSolvingSkills" : "High judgement; Navigate complex people situations", "specialRequirements" : "5 days a week", "qualificationsBasic" : "Demonstrable experience managing ER cases end-to-end, Working knowledge of UK employment law, Right to work in the UK", "qualificationsPreferred" : "Experience advising on right to work and immigration compliance, Fluent in English", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the job Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK. Role Details Role: Employee Relations Specialist Location: 5 days a week – London, White City Reports to: Head of HR, UK About the Role We're looking for an Employee Relations Specialist to join our UK People team. This is a hands-on, high-judgement role supporting Flatpay's continued growth with a clear focus on ER case management, employment law application, and people risk - from probationary matters and sickness absence through to grievances, right to work compliance, data governance, and settlement negotiations. You'll be a trusted first point of contact for managers across the UK business, bringing the legal rigour and commercial judgement to navigate complex people situations confidently and correctly. Responsibilities Case management & employment law Own and manage a varied caseload of ER matters end-to-end: performance, absence, conduct, probationary reviews, and dismissals Advise managers and leaders on legally sound approaches, balancing commercial pace with employment law compliance Draft outcome letters, PIPs, settlement agreements, and correspondence to a high standard — clear, human, and legally precise Manage protected conversations and settlement negotiations, including preparing documentation and coordinating with external solicitors Support on Equality Act considerations, including reasonable adjustments during absence and performance processes Grievances Manage formal and informal grievance processes end-to-end, advising on the appropriate route and ensuring consistent application of policy Support or conduct grievance investigations where required, including scoping, interviewing, and producing well-reasoned outcome letters Advise on grievances that overlap with other ER matters — discrimination, harassment, or whistleblowing — and escalate appropriately Coach managers on handling informal concerns before they escalate to formal grievance Probation & early-stage performance Support managers in handling probationary reviews where performance, conduct, or attendance is a concern Advise on the correct process for extending or terminating probation, ensuring decisions are well-documented and legally defensible Draft probationary outcome letters and ensure accurate, timely communication to employees, including correct notice periods and final pay Handle post-termination queries from former probationary employees, including payroll discrepancies or disputed process steps Flag where Equality Act considerations may affect the approach Right to work & immigration compliance Advise on right to work cases where additional scrutiny is required, including flagged documents, complex visa types, or unclear eligibility Support the TA team with the correct approach where a candidate or employee's right to work status raises a legal question Liaise with Legal or immigration advisors where sponsored workers or more complex immigration situations arise Ensure advice given is consistent, well-documented, and aligned with current Home Office guidance Manager coaching & capability building Act as a trusted first point of contact for managers navigating people issues — helping them handle situations correctly and with confidence Coach managers through live ER cases, building their capability to handle similar situations independently in future Identify patterns in case types or management behaviours that point to a broader training or process need Support the development of practical manager guidance, toolkits, and templates that make good ER practice easier to apply day-to-day Data compliance & information governance Respond to and manage suspected data breaches involving employees or former employees, coordinating with Legal and ICO reporting obligations as required Maintain accurate employee records and ensure ER case documentation meets GDPR standards Handle third-party correspondence involving employee data (e.g. DWP/DEA notices, court orders, statutory bodies) Broader people operations Support the Head of HR UK on policy development, handbook updates, and UK-specific employment frameworks Partner with cross-functional stakeholders including Finance, Legal, and commercial leadership Skills & Attributes High judgement and confident handling complex ER cases end-to-end with appropriate levels of autonomy Strong working knowledge of UK employment law and HR best practice Able to draft clearly and precisely — outcome letters, PIPs, and settlement agreements that are legally sound and human in tone Commercially minded — understands the business context behind HR decisions and communicates in those terms Strong communicator: direct without being blunt, empathetic without being vague Organised and delivery-focused, able to manage a busy caseload without losing attention to detail Comfortable working in a fast-moving, scaling business where processes are still being built Our Values At Flatpay, how we work matters as much as what we achieve. Happy Humans — We bring energy to our work and create teams people enjoy being part of. No Assholes — We perform at a high level while treating colleagues and customers with respect. It's Our Business, Own It — Everyone takes responsibility and manages their work like it's their own business. Start With No — We challenge ideas, think commercially and focus on what truly creates value. Sky-High Ambitions — We set bold goals and expect people to keep raising the bar. The Best Argument Wins — Titles don't decide outcomes. We debate openly to reach the best decisions. Background & Requirements Demonstrable experience managing ER cases end-to-end in a generalist or specialist HR role Strong working knowledge of UK employment law, including the Equality Act 2010, Working Time Regulations, and GDPR Experience advising on right to work and immigration compliance preferred Fluent in English Right to work in the UK (visa sponsorship is not available for this role) Hiring Process Application Review — Our Talent Team reviews your CV to assess experience and potential fit. Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you. 1:1 Microsoft Teams interview with Manager Offer — Successful candidates receive a fast turnaround to offer. What you'll do Who you are Why Flatpay? Contact info", "summaryDescription" : "Employee Relations Specialist at Flatpay. Skills: ER case management, Employment law, People risk. Manage ER matters end-to-end. Advise managers on legally sound approaches", "createdAt" : "2026-06-14T18:56:28.103", "lastUpdated" : "2026-06-16T02:06:19.964", "ingestTimestamp" : "2026-06-14T18:56:28.103", "mongoId" : "6a2d58fc74d8ee00a0b88004", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Performance management", "Absence management", "Conduct management", "Probationary reviews", "Dismissals", "Grievance processes", "Settlement negotiations", "Right to work", "Immigration compliance", "Data governance", "GDPR standards", "ER case management", "Employment law", "People risk", "Case management", "Employment law application", "People risk management", "Legal rigour", "Commercial judgement", "Policy development", "Handbook updates", "UK employment law", "Equality Act 2010", "Working Time Regulations", "GDPR", "Home Office guidance" ], "skillCount" : 26, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 301.72614, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2d8aa874d8ee00a0c2a9b6", "title" : "Employee Relations Specialist", "company" : "Union College", "salary" : { "min" : 68000.0, "max" : 73000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Union College, Schenectady, NY", "locations" : [ "Union College, Schenectady, NY", "United States of America" ], "certifications" : [ "SHRM-CP", "SHRM-SCP", "PHR", "SPHR" ], "timestamp" : "2026-06-15T10:51:05.191", "fingerprint" : "8d62a77d3d839ff2ce77f00e120ce7e70316574e5948960e0543756c8cbb3ff0", "source" : "workday", "applyUrl" : "https://unioncollege.wd5.myworkdayjobs.com/UnionCollegeCareers/job/Union-College-Schenectady-NY/Employee-Relations-Specialist_JR101541-2", "externalId" : "JR101541", "industryFunction" : { }, "locationPoint" : "64.85694,-147.80278", "structuredLocations" : [ { "city" : "Schenectady", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Schenectady, New York, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Junior", "professionalSkills" : [ "Foundational knowledge of federal and state employment laws and regulations. Knowledge of FLSA, FMLA, ADA, EEO, GDPR for HR data, local labor laws." ], "hardSkillsList" : [ "workforce planning", "headcount management", "compliance reporting", "budget management" ], "softSkillsList" : [ "confidentiality, conflict resolution, tact, diplomacy, judgment, discretion" ], "hardSkills" : [ { "name" : "workforce planning", "level" : "intermediate" }, { "name" : "headcount management", "level" : "intermediate" }, { "name" : "compliance reporting", "level" : "intermediate" }, { "name" : "budget management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "confidentiality, conflict resolution, tact, diplomacy, judgment, discretion" } ], "majorSkills" : "Employee Relations, Workplace Investigations, HR Policies, Employment Law, Conflict Resolution", "majorSkillsList" : [ "Employee Relations, Workplace Investigations, HR Policies, Employment Law, Conflict Resolution" ], "coreResponsibilities" : "Manages employee relations matters, conducts workplace investigations, advises managers and employees on HR policies, and ensures compliance with employment laws and Union’s standards. Serves as the primary point of contact for employee relations concerns. Investigates complaints related to policy violations and workplace conflicts. Facilitates conflict resolution between employees and management. Provides coaching and guidance to managers on performance management and disciplinary processes. Supports policy development, updates, and communication initiatives. Guides managers through progressive discipline processes. Assists in drafting performance improvement plans (PIPs) and corrective action documentation. Supports termination processes to ensure compliance and risk mitigation. Assists with the preparation, launch, and training for the annual performance plan process. Provides support with coaching and training initiatives. Maintains accurate and confidential records of investigations and employee interactions. Tracks and analyzes employee relations data to identify patterns and areas for improvement. Prepares reports, including Exit Questionnaire data, and summaries for HR leadership.", "teamCollaboration" : "Collaborates closely with the Director of Equal Opportunity & Title IX Coordinator. Partners with legal counsel, when necessary.", "toolProficiency" : [ "Microsoft Office Suite, Google Suite, HRIS, ER case management software" ], "communicationSkills" : "writing skills; interpersonal abilities", "documentationSkills" : "documentation; reporting", "continuousLearning" : "Employee Scholarships toward Certifications, Seminars, Training and Professional Development.", "problemSolvingSkills" : "process improvement; root cause analysis; data analysis", "specialRequirements" : "Finalists for hire will undergo a background check that includes education, employment, and criminal convictions. Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.", "outcomesObjectives" : "Ensures compliance with employment laws and Union’s standards in a thorough, neutral, respectful, and timely manner. Responded to employee matters related to discrimination, harassment, bias, or retaliation promptly and appropriately. Ensures compliance with federal, state, and local employment laws and regulations. Supports policy development, updates, and communication initiatives. Ensures compliance and risk mitigation during termination processes.", "qualificationsBasic" : "3+ years of Employee Relations work experience. Bachelor's degree preferred or equivalent experience. Ability to demonstrate tact and diplomacy and maintain a high level of confidentiality. Ability to demonstrate acute attention to detail. Ability to demonstrate excellent judgment and discretion when responding to employee relations requests and handling difficult or volatile situations effectively. Ability to provide guidance to managers and employees on complex and significant employee relations issues. Ability to prioritize tasks to meet established and variable deadlines, with the flexibility to respond to stressful situations and unexpected demands. Excellent writing skills to prepare clear, concise, and well-written documents. Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), Google Suite (Docs, Sheets) and familiarity with HRIS or ER case management tracking software. Excellent conflict resolution and mediation skills. Exceptional interpersonal and communication abilities.", "qualificationsPreferred" : "5+ years of Employee Relations work experience. Master’s degree or equivalent experience. HR certification (e. g. , SHRM-CP, SHRM-SCP, PHR, SPHR).", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Employee Relations Specialist is responsible for fostering a positive, productive, and compliant workplace environment. This role manages employee relations matters, conducts workplace investigations, advises managers and employees on HR policies, and ensures compliance with employment laws and Union’s standards in a thorough, neutral, respectful, and timely manner. The ideal candidate is a trusted advisor who demonstrates sound judgment, confidentiality, and strong conflict resolution skills. ****Employee Relations Specialist**** ****Pay Status and Classification:** **Exempt, Regular Full-time ****Supervisor:**** Sr Director of Benefits & HR Systems **Essential Responsibilities and Duties:** _Employee Relations & Conflict Resolution_ * Serves as the primary point of contact for employee relations concerns. * Investigates complaints related to policy violations and workplace conflicts. * Conducts fair, thorough, and timely investigations; documents findings and recommends appropriate actions. * Facilitates conflict resolution between employees and management. * Provides coaching and guidance to managers on performance management and disciplinary processes. * Maintains documentation and files for investigations, incidents, and programs as needed. * Collaborates closely with the Director of Equal Opportunity & Title IX Coordinator to ensure employee matters related to discrimination, harassment, bias, or retaliation are responded to promptly and appropriately. _Policy Interpretation & Compliance _ * Interprets and applies company policies consistently and fairly. * Ensures compliance with federal, state, and local employment laws and regulations. * Supports policy development, updates, and communication initiatives. * Partners with legal counsel, when necessary, on complex employee relations matters. * Processes unemployment claims and represents the College in unemployment hearings and proceedings. _Performance Management Support_ * Guides managers through progressive discipline processes. * Assists in drafting performance improvement plans (PIPs) and corrective action documentation. * Supports termination processes to ensure compliance and risk mitigation. * Assists with the preparation, launch, and training for the annual performance plan process. * Provides support with coaching and training initiatives _Documentation & Reporting_ * Maintains accurate and confidential records of investigations and employee interactions. * Tracks and analyzes employee relations data to identify patterns and areas for improvement. * Prepares reports, including Exit Questionnaire data, and summaries for HR leadership. **Qualifications:** * 3+ years of Employee Relations work experience. * Bachelor's degree preferred or equivalent experience. * Ability to demonstrate tact and diplomacy and maintain a high level of confidentiality. * Ability to demonstrate acute attention to detail. * Ability to demonstrate excellent judgment and discretion when responding to employee relations requests and handling difficult or volatile situations effectively. * Ability to provide guidance to managers and employees on complex and significant employee relations issues. * Ability to prioritize tasks to meet established and variable deadlines, with the flexibility to respond to stressful situations and unexpected demands. * Strong foundational knowledge of federal and state employment laws and regulations. * Excellent writing skills to prepare clear, concise, and well-written documents. * Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), Google Suite (Docs, Sheets) and familiarity with HRIS or ER case management tracking software. * Excellent conflict resolution and mediation skills. * Exceptional interpersonal and communication abilities. **Preferred Qualifications:** * 5+ years of Employee Relations work experience. * Master’s degree or equivalent experience. * HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR). ****Compensation:**** ****The annual salary range for this position is****$68,000-73,000.******** Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting. **Location:** Schenectady, NY We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications. **We offer exceptional benefits including:** * Generous Vacation, Sick, and Personal Time * Winter Recess Break in Addition to Paid Holidays (in accordance with policy) * Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts) * Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs * Employee Scholarships toward Certifications, Seminars, Training and Professional Development * Pre and Post Tax participation in a 403(b) Retirement Plan * Salary Continuation Program in the event of Disability * Tuition programs **Background Checks:** In accordance with our [background check policy](http://www.union.edu/human-resources/background-check-policy?_ga=2.164769983.1635496244.1717465945-1000516401.1717465945), finalists for hire will undergo a background check that includes education, employment, and criminal convictions. **E-Verify Participation:** Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about [E-Verify](https://www.e-verify.gov/) and your [Right to Work (Derecho a Trabajar)](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf).", "summaryDescription" : "Employee Relations Specialist at Union College. Skills: Employee Relations, Workplace Investigations, HR Policies, Employment Law, Conflict Resolution. Manages employee relations matters, conducts workplace investigations, advises managers and employees on HR policies, and ensures compliance with employment laws and Union’s standards. Serves as the primary point of contact for employee relations concerns. Investigates complaints related to policy violations and workplace conflicts. Facilitates c", "postedDate" : "2026-06-11T20:00:50.650", "createdAt" : "2026-06-14T20:00:50.630", "lastUpdated" : "2026-06-15T10:51:05.191", "ingestTimestamp" : "2026-06-14T20:00:50.630", "mongoId" : "6a2d8aa874d8ee00a0c2a9b6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://unioncollege.wd5.myworkdayjobs.com/UnionCollegeCareers/job/Union-College-Schenectady-NY/Employee-Relations-Specialist_JR101541-2", "salaryAnnualMin" : 68000, "salaryAnnualMax" : 73000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "workforce planning", "headcount management", "compliance reporting", "budget management", "confidentiality, conflict resolution, tact, diplomacy, judgment, discretion", "Employee Relations, Workplace Investigations, HR Policies, Employment Law, Conflict Resolution", "Foundational knowledge of federal and state employment laws and regulations. Knowledge of FLSA, FMLA, ADA, EEO, GDPR for HR data, local labor laws.", "SHRM-CP", "SHRM-SCP", "PHR", "SPHR", "Microsoft Office Suite, Google Suite, HRIS, ER case management software" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 301.0505, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7ca974d8ee00a094dfde", "title" : "Events & Employee Experience Specialist", "company" : "Trove Brands", "industry" : "Retail", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Events & Employee Experience Specialist in Lehi, United States, adjusted for mid-seniority and retail industry." }, "location" : "Lehi, Utah, United States", "locations" : [ "Lehi", "Utah", "United States" ], "timestamp" : "2026-06-15T07:53:16.753", "fingerprint" : "34161ad76b58048fdcd79ee80faa522bdc0e05effa4b63f82fe3c7d1bf91da83", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/trovebrands/jobs/4274658009", "externalId" : "4274658009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lehi", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.3881114,-111.8486019" } ], "locationText" : "Lehi, Utah, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Project management", "Budget management", "Vendor management", "Contract management", "Timeline management", "Negotiation", "Problem-solving", "Prioritization", "Strategic thinking" ], "hardSkillsList" : [ "Event planning", "Employee engagement", "Workplace experience" ], "softSkillsList" : [ "Positive", "Approachable", "Service-oriented" ], "hardSkills" : [ { "name" : "Event planning", "level" : "intermediate" }, { "name" : "Employee engagement", "level" : "intermediate" }, { "name" : "Workplace experience", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Positive" }, { "name" : "Approachable" }, { "name" : "Service-oriented" } ], "majorSkills" : "Employee experience, Event planning, Engagement initiatives", "majorSkillsList" : [ "Employee experience", "Event planning", "Engagement initiatives" ], "coreResponsibilities" : "Plan internal company events, Execute internal company events, Plan employee experience initiatives, Execute employee experience initiatives, Own event budgets, Own event timelines, Own vendor relationships, Own logistics, Support employee engagement initiatives, Support wellness initiatives, Support recognition initiatives, Support culture-building initiatives, Partner with HR Operations, Partner with Talent Acquisition, Partner with Facilities, Deliver meaningful employee experiences, Maintain event inventory, Maintain event supplies, Maintain organizational systems, Maintain program documentation, Gather employee feedback, Improve workplace culture, Improve employee experience programs, Support onboarding, Support employee lifecycle programs, Support cross-functional initiatives", "teamCollaboration" : "Partner with stakeholders; Partner with HR Operations; Partner with Talent Acquisition; Partner with Facilities; Cross-functional initiatives", "projectManagementSkills" : [ "Project management", "Budget management", "Timeline management", "Logistics management" ], "domainKnowledge" : "Employee experience; Workplace experience; Culture building", "domainList" : [ "employee-experience", "workplace-experience", "culture-building" ], "domainSpecificKnowledge" : [ "Employee experience", "Workplace experience", "Culture building" ], "communicationSkills" : "Relationship building", "documentationSkills" : "Program documentation", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "outcomesObjectives" : "Foster connected employee environment; Foster supported employee environment; Foster inspired employee environment; Improve workplace culture; Improve employee experience programs", "qualificationsBasic" : "Exceptional organizational skills, Project management skills, Attention to detail, Excellent communication abilities, Relationship-building abilities, Experience managing budgets, Experience managing vendors, Experience managing contracts, Experience managing timelines, Experience managing complex projects, Negotiation skills, Problem-solving skills, Prioritization skills, Positive attitude, Approachable attitude, Service-oriented attitude, Collaborative mindset, Ability to thrive fast-paced environment, Take initiative, Jump in wherever needed, Strategic thinker, Use details to drive improvements, Use feedback to drive improvements", "qualificationsPreferred" : "Experience in event planning preferred, Experience in employee engagement preferred, Experience in workplace experience preferred, Related field experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style. A career at Trove Brands is not about punching the clock. It’s about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day. The Employee Experience & Events Specialist creates exceptional internal employee experiences through company events, engagement initiatives, recognition programs, and culture-building activities. This role helps foster an environment where employees feel connected, supported, and inspired to do their best work while partnering with stakeholders across the organization to deliver meaningful employee experiences. Please note: This role focuses exclusively on internal employee events and workplace experience initiatives. It does not support customer-facing marketing events, trade shows, or brand activations. Job Responsibilities Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of Team Trove will include: Plan and execute internal company events and employee experience initiatives, from small team activities to large-scale company gatherings serving 1,000+ attendees Own event budgets, timelines, vendor relationships, and logistics from planning through execution Support employee engagement, wellness, recognition, and culture-building initiatives throughout the year Partner with HR Operations, Talent Acquisition, Facilities, and other departments to deliver meaningful employee experiences Maintain event inventory, supplies, organizational systems, and program documentation Gather employee feedback and continuously improve workplace culture and employee experience programs Support onboarding, employee lifecycle programs, and cross-functional initiatives across the organization. Job Qualifications We seek team members who are adept at contributing their personal expertise to a collaborative work environment. For this role, we’re looking for someone with the following skills and experience: Exceptional organizational and project management skills with strong attention to detail Excellent communication and relationship-building abilities across all levels of organization Experience managing budgets, vendors, contracts, timelines, or complex projects Strong negotiation, problem-solving, and prioritization skills Positive, approachable, and service-oriented attitude with a collaborative mindset Ability to thrive in a fast-paced environment, take initiative, and jump in wherever needed Strategic thinker who can use details and feedback to drive broader employee experience improvements Experience in event planning, employee engagement, workplace experience, or a related field preferred but not required Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here. Among the many benefits our team members enjoy are: Comprehensive medical, dental, and vision care 401k package with employer matching Paid Time Off Maternity/Paternity leave Full indoor basketball/volleyball court Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.) Yoga studio Meditation/Nap room And much more! Trove Brands is an equal opportunity employer. Phone calls regarding this position are not accepted. This is a fully in-office position at our HQ in Lehi, Utah.", "summaryDescription" : "Events & Employee Experience Specialist at Trove Brands. Skills: Employee experience, Event planning, Engagement initiatives. Plan internal company events. Execute internal company events", "postedDate" : "2026-06-13T20:36:06.344", "createdAt" : "2026-06-13T20:36:06.344", "lastUpdated" : "2026-06-15T07:53:16.753", "ingestTimestamp" : "2026-06-13T20:36:06.344", "mongoId" : "6a2c7ca974d8ee00a094dfde", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Event planning", "Employee engagement", "Workplace experience", "Positive", "Approachable", "Service-oriented", "Employee experience", "Engagement initiatives", "Project management", "Budget management", "Vendor management", "Contract management", "Timeline management", "Negotiation", "Problem-solving", "Prioritization", "Strategic thinking", "Logistics management", "Culture building" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 299.94308, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6b5774d8ee00a09116b6", "title" : "Employee Services Coordinator", "company" : "BAYADA Home Health Care", "industry" : "Healthcare", "salary" : { "min" : 20.0, "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Assistive Care - State Programs - Office", "locations" : [ "Assistive Care - State Programs - Office", "Office" ], "timestamp" : "2026-06-15T12:25:52.091", "fingerprint" : "9606322da68ab00b9780af3171330047f1082a67afb307bdf40f6b2b19c587e2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bayada/jobs/8587732002", "externalId" : "8587732002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Harrisburg", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.2663107,-76.8861122" } ], "locationText" : "Harrisburg, Pennsylvania, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Interpersonal skills", "Communication skills", "Organizational skills" ], "hardSkillsList" : [ "File management", "Documentation accuracy", "Onboarding processes", "Compliance management", "Labor postings" ], "hardSkills" : [ { "name" : "File management", "level" : "intermediate" }, { "name" : "Documentation accuracy", "level" : "intermediate" }, { "name" : "Onboarding processes", "level" : "intermediate" }, { "name" : "Compliance management", "level" : "intermediate" }, { "name" : "Labor postings", "level" : "intermediate" } ], "majorSkills" : "Talent management, Employee relations, HR processes, Organizational development", "majorSkillsList" : [ "Talent management", "Employee relations", "HR processes", "Organizational development" ], "coreResponsibilities" : "Answer phone calls, Direct phone calls, Take messages, Greet visitors, Support personnel file management, Maintain documentation accuracy, Assist with onboarding, Assist with hiring processes, Ensure compliance, Coordinate training programs, Schedule training, Manage training materials, Coordinate skills practice, Maintain labor postings, Update labor postings, Perform additional duties", "domainKnowledge" : "Home Health Aide", "domainList" : [ "home-health-aide" ], "domainSpecificKnowledge" : [ "Home Health Aide" ], "toolProficiency" : [ "Microsoft Word", "Microsoft Excel", "Microsoft Outlook" ], "communicationSkills" : "Professional communication", "documentationSkills" : "Employment documentation", "qualificationsBasic" : "Bachelor's degree, Microsoft Office proficiency, Basic computer proficiency", "qualificationsPreferred" : "Healthcare experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Employee Services Coordinator BAYADA Home Health Care is currently seeking an Employee Services Coordinator to join our Assistive Care State Programs Home Care office in Harrisburg, PA. The Employee Services Coordinator (ESC) plays a vital role in supporting both current and prospective field employees. This position ensures that all onboarding, compliance, and employment documentation processes are completed efficiently, accurately, and with a strong focus on service and employee experience. The ESC is also responsible for managing high-volume administrative workflows related to hiring, onboarding, retention, and overall field employee engagement. Schedule: Monday–Friday, 8:30 AM – 5:00 PM in office Key Responsibilities: Answer and direct incoming phone calls, take messages, and greet visitors professionally Support and maintain personnel file management and documentation accuracy Assist with onboarding and hiring processes from application through start date as needed Ensure compliance with all required employment documentation and workflows Support coordination and execution of Home Health Aide training programs, including scheduling, materials management, and skills practice coordination Maintain and update required federal and state labor postings Perform additional duties as assigned by supervisor Qualifications: Bachelor’s degree preferred; relevant experience will be considered in lieu of a degree Healthcare experience preferred Proficiency in Microsoft Office applications (Word, Excel, Outlook) Strong interpersonal and communication skills Excellent organizational skills and attention to detail Basic computer proficiency required to perform job functions Demonstrates BAYADA Home Health Care Core Values: Compassion, Excellence, and Reliability BAYADA Offers: Base Pay: $20-$24 / hour depending on qualifications BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program To learn more about BAYADA Benefits, click here #LIRX As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.", "summaryDescription" : "Employee Services Coordinator at BAYADA Home Health Care. Skills: Talent management, Employee relations, HR processes, Organizational development. Answer phone calls. Direct phone calls", "postedDate" : "2026-06-14T08:39:30.067", "createdAt" : "2026-06-14T08:39:30.067", "lastUpdated" : "2026-06-15T12:25:52.091", "ingestTimestamp" : "2026-06-14T08:39:30.067", "mongoId" : "6a2c6b5774d8ee00a09116b6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 41600, "salaryAnnualMax" : 49920, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "File management", "Documentation accuracy", "Onboarding processes", "Compliance management", "Labor postings", "Talent management", "Employee relations", "HR processes", "Organizational development", "Interpersonal skills", "Communication skills", "Organizational skills", "Home Health Aide", "Microsoft Word", "Microsoft Excel", "Microsoft Outlook" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 294.96204, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660b74d8ee00a062bb78", "title" : "Program Manager II, Pickup and Return Points (PARP)", "company" : "Amazon.com Services LLC", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, Logistics", "salary" : { "min" : 82700.0, "max" : 129800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, Washington, USA", "locations" : [ "Bellevue, Washington, USA" ], "timestamp" : "2026-06-15T04:43:47.729", "fingerprint" : "50acc28e1e0825b611128913df46cba8fbdb20e88aaaa5878c20eabf6d735b64", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10442435/apply", "externalId" : "792c8c3e-517d-4b06-bb6d-ef9f89726e9f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SQL", "professionalSkills" : [ "Process improvement", "Stakeholder management", "Network quality" ], "hardSkillsList" : [ "Data analysis", "Metrics analysis" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Metrics analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Program management, Process improvement, Stakeholder management", "majorSkillsList" : [ "Program management", "Process improvement", "Stakeholder management" ], "coreResponsibilities" : "Own relationships with commercial partners, Act as primary point of contact, Resolve escalations, Drive adoption of Amazon programs, Collaborate with Product teams, Collaborate with Operations teams, Collaborate with Program teams, Surface partner feedback, Identify network quality gaps, Influence roadmap priorities, Track partner health metrics, Lead improvement initiatives, Ensure performance standards are met, Solve gap between partner needs and execution, Scale PARP efficiently, Deliver high-quality customer experience", "teamCollaboration" : "Cross-functional teams; Partner teams", "projectManagementSkills" : [ "Program management", "Project management" ], "domainKnowledge" : "Package delivery solutions; Commercial Locker; Counter services", "domainList" : [ "package-delivery-solutions", "commercial-locker", "counter-services" ], "domainSpecificKnowledge" : [ "Package delivery solutions", "Commercial Locker", "Counter services" ], "toolProficiency" : [ "Excel", "Pivot Tables", "VLookUps" ], "continuousLearning" : "Learning experiences; Knowledge sharing; Mentorship", "innovationCreativity" : "Innovating on behalf of customers; Thinking big", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Raise bar for customer experience; Raise bar for efficiency; Raise bar for profitability", "qualificationsBasic" : "3+ years program management experience, 3+ years process improvement initiatives, Advanced Excel (Pivot Tables, VLookUps), SQL knowledge, Experience using data for improvements, Experience cross functionally with tech teams, Experience cross functionally with non-tech teams", "qualificationsPreferred" : "3+ years end to end delivery, 3+ years driving process improvements, Stakeholder management experience, Experience building processes, Experience project management, Experience with schedules", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Amazon North America Pickup & Return Points team is looking for a Program Manager to join us in supporting Amazon’s automated, secure, self-service package delivery solution in Mexico. In this role, you’ll have the opportunity to support a wide variety of partners that range from regional businesses to large commercial partners. Our team is dedicated to creating a delivery experience that delights customers while providing a value add service to our business partners. We are seeking a seasoned Program Manager for our commercial Locker and Counter team that can help us expand our strategic relationships with key partners. In this role you will support our existing portfolio , build and optimize our processes, and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience, efficiency, and profitability. You will be expected to confidently operate in fast-pace and often ambiguous environment. A day in the life Day-to-day, you own relationships with Mexico's commercial partners, acting as their primary point of contact, resolving escalations, and driving adoption of Amazon programs. Internally, you collaborate with Product, Operations, and Program teams to surface partner feedback, identify network quality gaps, and influence roadmap priorities. You track partner health metrics, lead improvement initiatives, and ensure performance standards are met across the network. This role solves the gap between external partner needs and internal execution, ensuring Mexico PARP scales efficiently while delivering a high-quality customer experience. About the team The Amazon Pickup & Return points team has the unique privilege of being able to make a material impact on how customer's physically interact with Amazon. Our team strives to provide best in class service and is dedicated to innovating on behalf of our customers. We encourage thinking big and there is plenty of room for a leader to make their mark and have a healthy mix of projects that stretch beyond their day to day responsibilities. Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications: - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications: - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually", "summaryDescription" : "Program Manager II, Pickup and Return Points (PARP) at Amazon.com Services LLC. Skills: Program management, Process improvement, Stakeholder management. Own relationships with commercial partners. Act as primary point of contact", "postedDate" : "2026-06-13T14:46:55.856", "createdAt" : "2026-06-13T14:46:55.856", "lastUpdated" : "2026-06-15T04:43:47.729", "ingestTimestamp" : "2026-06-13T14:46:55.856", "mongoId" : "6a2a660b74d8ee00a062bb78", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10442435/apply", "salaryAnnualMin" : 82700, "salaryAnnualMax" : 129800, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Metrics analysis", "Leadership", "Program management", "Process improvement", "Stakeholder management", "Network quality", "Project management", "Package delivery solutions", "Commercial Locker", "Counter services", "Excel", "Pivot Tables", "VLookUps" ], "skillCount" : 14, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 287.9267, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2ca50574d8ee00a09b440b", "title" : "Strategic Initiatives Apprentice", "company" : "Liminal", "industry" : "Technology", "salary" : { "min" : 24000.0, "max" : 36000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level internship in Singapore's technology sector, adjusted for company size and industry." }, "location" : "Singapore", "locations" : [ "Singapore", "Boston", "Massachusetts", "United States" ], "timestamp" : "2026-06-15T09:02:42.511", "fingerprint" : "152e248cf71abe32504897eb605b20b5f28282b0b327026a7959013e1a131b05", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/liminalbuild/jobs/5085041007", "externalId" : "5085041007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "employmentType" : "INTERNSHIP", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Execution and delivery", "Structure from chaos", "Strategic exposure" ], "hardSkillsList" : [ "Timeline management", "Deliverable tracking", "Pattern matching" ], "hardSkills" : [ { "name" : "Timeline management", "level" : "intermediate" }, { "name" : "Deliverable tracking", "level" : "intermediate" }, { "name" : "Pattern matching", "level" : "intermediate" } ], "majorSkills" : "Operational execution, Stakeholder alignment, Strategic decision making", "majorSkillsList" : [ "Operational execution", "Stakeholder alignment", "Strategic decision making" ], "coreResponsibilities" : "Own and drive project timelines, Track project deliverables, Chase stakeholders, Flag bottlenecks, Produce three-line summaries, Build tracking systems, Build workflows, Align priorities across teams, Prepare crisp summaries, Prepare action items, Prepare progress updates, Join CPO in meetings, Observe founder pitches, Observe investor evaluations, Observe product strategy reviews", "teamCollaboration" : "Product team; CPO; Founders; Investors; Product; Engineering; Design; Growth", "projectManagementSkills" : [ "Timeline management", "Deliverable tracking" ], "domainKnowledge" : "Founders' Studio; Venture building; Startup execution", "domainList" : [ "founders-studio", "venture-building", "startup-execution" ], "domainSpecificKnowledge" : [ "Founders' Studio", "Venture building", "Startup execution" ], "communicationSkills" : "Write clearly; Summarize precisely; Crisp summaries; Action items; Progress updates", "continuousLearning" : "Learn by proximity", "problemSolvingSkills" : "Identify bottlenecks; Solve problems", "outcomesObjectives" : "Close gap between decision and execution; Bring order to ambiguity", "qualificationsBasic" : "Ownership mentality, Sharp communication, Comfort with ambiguity, Adapt with keen interest to learn, Independent thinker, Discipline and execution", "qualificationsPreferred" : "Student organization leadership, Consulting stint, Military background", "workSiteFlexibility" : "Flexible", "rawDescription" : "The Short Version You're the person who makes sure things actually happen. Not in a \"project manager with a Gantt chart\" way – in a \"the CPO trusts you to keep ten spinning plates airborne while they’re in a board meeting\" way. What Liminal Is A Founders' Studio. We co-build with repeat founders, many of them unicorn founders, providing build expertise, capital, and unfair access from founding to Series B. We call ourselves a Founders' Studio because \"venture studio\" undersells what we do and oversells what most of them deliver. What This Role Actually Is You sit inside the product team, work directly alongside our CPO, and make sure the distance between \"we decided\" and \"it shipped\" is as short as humanly possible. You own timelines, track deliverables, chase stakeholders, and flag bottlenecks before they become crises. You're the person who walks out of a messy 90-minute meeting and produces the three-line summary that makes everyone realize what they actually agreed to. What makes this different from a typical ops role: access. You'll be in the room – strategy sessions, founder meetings, investor conversations, product reviews. Not as a note-taker. As someone expected to absorb how decisions get made at the highest level and eventually start pattern-matching on your own. The Work Execution and delivery. Own and drive project timelines and deliverables across multiple workstreams simultaneously. The gap between a decision and its execution is where most startups die, yet you exist to close it. Structure from chaos. Build lightweight tracking systems and workflows that actually get used. You bring order to ambiguity without bureaucratizing it. Stakeholder coordination. Align priorities across product, engineering, design, and growth. Prepare crisp summaries, action items, and progress updates that respect people's time. Strategic exposure. Join the CPO in internal and external meetings. Observe how founders pitch, how investors evaluate, how product strategy gets pressure-tested in real time. You learn by proximity to consequential decisions. Who You Are Exceptional organizational instincts. Multiple competing priorities don't stress you, they focus you. Nothing falls through the cracks because you built the system that makes cracks impossible. Ownership mentality. You don't wait for instructions. You see what needs doing, flag it or do it, and report back. Sharp communication. You write clearly, summarize precisely, and know that a five-sentence email that took twenty minutes to distill is worth more than the rambling ten-paragraph alternative. Curiosity and comfort with ambiguity. Zero-to-one environments don't come with SOPs. You find that liberating, not terrifying. You adapt with a keen interest to learn. Contrarian streak. Independent thinker. Arguments from first principles. Unafraid of unpopular positions. You believe the best ideas survive open debate. You know how to disagree and commit. Unicorn Points If You have a background that taught you to coordinate under pressure: a student organization you ran with COO intensity, a consulting stint where you were tired of making decks about problems and wanted to solve them, or a military background where discipline and execution were the job. If you can tell us why you want to be inside the engine room rather than reading about it, we'll notice. Apprenticeship, not internship Twelve months. Meaningful stipend. Embedded alongside the CPO and product team on live projects with real stakes: not shadowing, not observing from a safe distance. If you want to understand how ventures are built from the inside, this is the door.", "summaryDescription" : "Strategic Initiatives Apprentice at Liminal. Skills: Operational execution, Stakeholder alignment, Strategic decision making. Own and drive project timelines. Track project deliverables", "postedDate" : "2026-06-14T02:49:34.423", "createdAt" : "2026-06-14T02:49:34.423", "lastUpdated" : "2026-06-15T09:02:42.511", "ingestTimestamp" : "2026-06-14T02:49:34.423", "mongoId" : "6a2ca50574d8ee00a09b440b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Timeline management", "Deliverable tracking", "Pattern matching", "Operational execution", "Stakeholder alignment", "Strategic decision making", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Execution and delivery", "Structure from chaos", "Strategic exposure", "Founders' Studio", "Venture building", "Startup execution" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 287.56378, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.9 }, { "id" : "6a307849f292fd229c02a922", "title" : "Bilingual Contact Center Representative, Canadian Banking, Fraud Loss Prevention", "company" : "TD", "industry" : "Banking", "salary" : { "min" : 47200.0, "max" : 66.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Montréal, Québec", "locations" : [ "Montréal, Québec", "Canada" ], "timestamp" : "2026-06-16T13:03:21.651", "fingerprint" : "96092981e620a61192d8529626a8a00a2edf2f1f03b619d6359a2f52c3896d03", "source" : "workday", "language" : "en", "applyUrl" : "https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/Montral-Qubec/Bilingual-Contact-Center-Representative--Canadian-Banking--Credit-Cards---Fraud-Loss-Prevention_R_1492309", "externalId" : "R_1492309", "industryFunction" : { }, "locationPoint" : "43.1998,2.14122", "structuredLocations" : [ { "city" : "Montréal", "state" : "Quebec", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.5031824,-73.5698065" } ], "locationText" : "Montréal, Quebec, Canada", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Problem solving", "Advice recommendation", "Product knowledge" ], "hardSkillsList" : [ "Account inquiries", "Fraud loss prevention" ], "softSkillsList" : [ "Care", "Urgency" ], "hardSkills" : [ { "name" : "Account inquiries", "level" : "intermediate" }, { "name" : "Fraud loss prevention", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Care" }, { "name" : "Urgency" } ], "majorSkills" : "Customer service, Fraud prevention, Bilingual support", "majorSkillsList" : [ "Customer service", "Fraud prevention", "Bilingual support" ], "coreResponsibilities" : "Assist callers with account inquiries, Resolve issues by providing advice, Recommend TD products or services, Offer trusted support to clients, Deliver outstanding customer service, Offer friendly support, Resolve customer inquiries at first contact, Ask questions, Respond with empathy to concerns, Achieve performance objectives, Participate in ongoing training, Participate in coaching support", "teamCollaboration" : "Caring colleagues; Supportive leaders; Contact Centre Team", "domainKnowledge" : "Canadian Banking; Fraud Loss Prevention; TD products; TD services; Regulatory and Compliance guidelines", "domainList" : [ "canadian-banking", "fraud-loss-prevention", "td-products", "td-services", "regulatory-and-compliance-guidelines" ], "domainSpecificKnowledge" : [ "Canadian Banking", "Fraud Loss Prevention", "TD products", "TD services", "Regulatory and Compliance guidelines" ], "communicationSkills" : "Exceptional communication; Listening skills", "continuousLearning" : "Ongoing training; Coaching support; Colleague development conversations; Training programs; Online learning platform; Mentoring programs", "problemSolvingSkills" : "Solve problems efficiently", "specialRequirements" : "Stable internet connection, Secure, private workspace", "outcomesObjectives" : "Consistently deliver legendary customer service; Meet customer needs; Resolve concerns; Reach performance objectives; Meet customer experience survey results; Meet advice goals; Meet quality goals; Meet compliance regulations; Meet productivity targets", "qualificationsBasic" : "High School Diploma or equivalent, Bilingual (French & English), Ability to de-escalate in stressful environments, Ability to multitask and navigate computer systems, Digital literacy across a broad range of devices, Flexibility, resiliency, and a positive attitude, Ability to work both independently and as part of a team, Integrity when managing sensitive customer information", "qualificationsPreferred" : "Experience in financial or service industries", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "**Work Location:** Montréal, Quebec, Canada **Hours:** 37.5 **Line of Business:** Personal & Commercial Banking **Pay Details:** 47 200 $/$47,200 - 66 600 $/$66,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** **Department Overview** Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. At Fraud Loss Prevention, we are passionate in supporting and educating our customers to protect them from potential fraud. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities. **Job Details****** **What You’ll Do** As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs. As a valued member of our Contact Centre Team, you will: * **Make people’s day :** consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions. * **Solve problems efficiently:** resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. * **Achieve your goals:** consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. * **Never stop learning:** actively participate in ongoing training and coaching support to help you continue to grow and develop in your role. **Where You’ll Work** After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team. **Job Requirements****** **What You Need to Succeed** We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. * High School Diploma or equivalent * Bilingual (French & English) * Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.) * Ability to de-escalate in stressful environments/situations with empathy, care and urgency * Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. * Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). * Flexibility, resiliency, and a positive attitude when responding to challenging situations. * Ability to work both independently and as part of a team. * Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. **Additional Information****** We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We’re hosting in-person training and onboarding sessions at [LOCATION] for 90 days to ensure you’ve got everything you need to succeed in your new role. **Interview** **Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **National Occupa tion Classification (NOC) Code** 14201 – Banking, insurance and other financial clerks (NOC) #LI-NACO #IN-NACO **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. [Learn more](http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.", "summaryDescription" : "Bilingual Contact Center Representative, Canadian Banking, Fraud Loss Prevention at TD. Skills: Customer service, Fraud prevention, Bilingual support. Assist callers with account inquiries. 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Partner with HR; Partner with legal", "domainKnowledge" : "Construction industry; Employment law; HR processes", "domainList" : [ "construction-industry", "employment-law", "hr-processes" ], "domainSpecificKnowledge" : [ "Construction industry", "Employment law", "HR processes" ], "toolProficiency" : [ "Learning Management System" ], "communicationSkills" : "Written communication; Drafting reports; Reviewing reports; Managing reports; Interpersonal communication; Listening skills", "documentationSkills" : "HR documentation; Investigation documentation; Separation documentation", "problemSolvingSkills" : "Problem-solving; Critical thinking", "specialRequirements" : "Background screening, Substance abuse testing", "qualificationsBasic" : "Bachelor's degree, 1-3 years HR experience, Employee Relations experience, HR Generalist roles, Employment law work, Knowledge of investigations, Knowledge of employment law, Written communication skills, Critical thinking, Problem-solving, Attention to detail, Navigate complex situations, Interpersonal skills, Listening skills, Communication skills, Professionalism, Ethical judgment, Integrity", "qualificationsPreferred" : "Experience supporting investigations, Familiarity with HR systems, Familiarity with LMS, Analyzing employee relations data, Providing insights", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT US Holder Construction is a nationally recognized leader in the construction industry, consistently ranked among the top firms on ENR’s Top 400 Contractors list. We are a performance-driven company that believes in rewarding excellence and investing in our people. Our structured career development program empowers associates to grow quickly into expanded roles and responsibilities based on merit. With operations throughout the United States, we offer a highly competitive compensation and benefits package, including: Annual bonus program Paid time off Health, dental, vision, and life insurance 401(k)-retirement plan Night and swing shift differential pay for select roles About the Role We are looking for an Employee Relations Coordinator to join our Human Resources team in our Atlanta, GA office. This is a full-time, in-person position. Key Responsibilities Support associates and project teams in alignment with Holder’s Vision. Partner with leadership, Human Resources, and legal to support ethical, compliant, and positive employee relations outcomes. Assist with employee relations responses, including internal investigation planning, interviews, documentation, and outcome summaries. Research and apply applicable employment laws and regulatory requirements to ensure compliance. Maintain confidentiality and adhere to all privacy standards. Identify, track, analyze, and report on employee relations trends and insights. Prepare and manage employee relations and separation communications and documentation. Provide timely, high-quality service and communication to support associates. Collect, organize, and maintain separation files for physical storage. Review and respond to Unemployment Insurance claims. Track and monitor required training through the company Learning Management System. Conduct, review, and complete employee exit interviews. Qualifications Required: Bachelor’s degree in human resources or a related business field. 1–3 years of HR experience in Employee Relations, HR Generalist roles, or work involving employment law. Knowledge of or exposure to employee relations investigations and employment law matters. Strong written communication skills, including the ability to draft, review, and manage detailed HR documentation and reports. Strong critical thinking, problem-solving, and attention to detail. Ability to navigate complex, ambiguous, and sensitive situations independently. Excellent interpersonal, listening, and communication skills with a high level of empathy. Demonstrated professionalism, ethical judgment, and integrity. Preferred: Experience supporting or participating in internal employee relations investigations. Familiarity with HR systems or Learning Management Systems (LMS). Experience analyzing employee relations data or trends to provide insights. Holder is committed to Equal Opportunity Employment (EOE). Substance abuse testing and a background screening is a condition of employment and Holder Construction does not sponsor applicants for immigration status or benefits.", "summaryDescription" : "Employee Relations Coordinator at Holder Construction. Skills: Employee relations, HR investigations, Employment law. Support associates. Support project teams", "postedDate" : "2026-06-14T03:02:39.937", "createdAt" : "2026-06-14T03:02:39.937", "lastUpdated" : "2026-06-15T10:56:43.986", "ingestTimestamp" : "2026-06-14T03:02:39.937", "mongoId" : "6a2c79bc74d8ee00a0942bac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 71000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Employment law", "Regulatory requirements", "Unemployment claims", "Training tracking", "Critical thinking", "Employee relations", "HR investigations", "HR processes", "Organizational development", "Talent management", "Construction industry", "Learning Management System" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 285.9463, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Construction", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca5c974d8ee00a09b81a1", "title" : "Employee Activation Manager", "company" : "Wellist", "industry" : "Healthcare", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Employee Activation Manager in Boston, adjusted for mid-seniority and the healthcare industry." }, "location" : "Boston, Massachusetts, United States", "locations" : [ "Boston", "Massachusetts", "United States" ], "timestamp" : "2026-06-15T10:23:38.011", "fingerprint" : "63172a81872aa0e0724d874c6067251126b13a6f67bcd388a6c5838cff065416", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/wellist/jobs/8587745002", "externalId" : "8587745002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Relationship building", "Data-driven decision making", "Operational execution", "Strategic partnership", "Influence" ], "hardSkillsList" : [ "Activation planning", "Performance tracking", "Data analysis" ], "hardSkills" : [ { "name" : "Activation planning", "level" : "intermediate" }, { "name" : "Performance tracking", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Employee Engagement, Activation Strategy", "majorSkillsList" : [ "Customer Success", "Employee Engagement", "Activation Strategy" ], "coreResponsibilities" : "Drive employee enrollment, Drive activation outcomes, Develop activation plans, Execute activation plans, Engage employees directly, Convert awareness into action, Help employees enroll, Help employees engage, Identify barriers to adoption, Implement solutions, Achieve enrollment goals, Achieve engagement goals, Build stakeholder partnerships, Build relationships with leaders, Create referral pathways, Equip leaders with tools, Equip leaders with messaging, Equip leaders with best practices, Become a trusted advisor, Present results, Drive accountability, Track activation performance, Analyze enrollment trends, Identify opportunities for growth, Present results to stakeholders, Present insights to stakeholders, Present recommendations to stakeholders, Use data to improve strategies, Use data to improve outcomes, Deliver exceptional employee experience, Build trust quickly, Help employees navigate resources, Ensure every interaction reflects commitment", "teamCollaboration" : "Partnering with leaders; HR partners; Operational leaders; Client stakeholders; Wellist leadership", "domainKnowledge" : "Employee benefits; Wellbeing programs; Healthcare system; Employee support resources", "domainList" : [ "employee-benefits", "wellbeing-programs", "healthcare-system", "employee-support-resources" ], "domainSpecificKnowledge" : [ "Employee benefits", "Wellbeing programs", "Healthcare system", "Employee support resources" ], "communicationSkills" : "Presentation skills; Confident communication", "problemSolvingSkills" : "Identify barriers; Implement solutions", "specialRequirements" : "Local travel required, 5 days per week onsite", "outcomesObjectives" : "Achieve enrollment goals; Achieve engagement goals; Drive sustained adoption; Drive sustained engagement; Deliver measurable client value", "qualificationsBasic" : "Complete activation training, Build relationships with leaders, Present Wellist to audiences, Establish baseline activation performance", "qualificationsPreferred" : "Employee engagement experience, Customer success experience, Healthcare operations experience, Benefits administration experience, Workforce development experience, Consulting experience, Program management experience, Driving adoption initiatives, Driving enrollment initiatives, Driving utilization initiatives, Driving engagement initiatives, Presenting to leadership audiences, Influencing stakeholders, Working in healthcare environments", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Employee Activation Manager Boston, MA Wellist | Full-time, 5 days per week onsite across multiple hospital locations; local travel required Why This Role Matters Most employers invest millions of dollars in benefits, wellbeing programs, and support resources. Most employees never use them. At Wellist, we exist to close that gap. We help employees navigate life's challenges—from caregiving and childcare to financial stress, mental health, and complex healthcare needs. But resources only create value when people actually use them. As an Employee Activation Manager, you will be responsible for driving adoption of Wellist across a major healthcare system. Your success will directly influence whether employees access the support available to them and whether our client realizes meaningful value from their investment. This is a high-impact, highly visible role with clear accountability for enrollment, engagement, and activation outcomes. About Wellist At Wellist, we believe people perform at their best when they have the support they need outside of work. Our platform connects employees to personalized resources that help them navigate life's challenges and improve overall wellbeing. We partner with leading employers and healthcare organizations to increase awareness, utilization, and impact of the benefits and resources available to their workforce. As we continue to grow, we're looking for exceptional people who combine empathy, influence, and execution to help employees take action when it matters most. The Opportunity We are entering an exciting phase of growth through a strategic partnership with one of the largest healthcare systems in Massachusetts. This is not a traditional program management role and it is not a desk job. You will spend the majority of your time onsite across multiple hospital locations, building relationships, engaging employees, partnering with leaders, and driving measurable activation outcomes. You will serve as the face of Wellist within the organization while also acting as a strategic partner responsible for improving enrollment, adoption, and long-term engagement. Success in this role requires a unique combination of relationship-building, influence, presentation skills, data-driven decision making, and operational execution. What You'll Own Drive Employee Enrollment and Activation Outcome: Employees actively enroll in and engage with Wellist Develop and execute activation plans across assigned hospital locations Engage employees directly through events, rounding, presentations, and onsite outreach Convert awareness into action by helping employees enroll and engage in real time Identify barriers to adoption and implement solutions that improve activation rates Consistently achieve enrollment and engagement goals Build Stakeholder Partnerships Outcome: Leaders actively champion Wellist across their teams Build relationships with managers, directors, HR partners, and operational leaders Create referral pathways that drive sustained employee engagement Equip leaders with tools, messaging, and best practices to increase awareness and adoption Become a trusted advisor on employee activation strategies Present Results and Drive Accountability Outcome: Continuous improvement in enrollment and engagement performance Track activation performance across sites and employee populations Analyze enrollment trends and identify opportunities for growth Present results, insights, and recommendations to client stakeholders and Wellist leadership Use data to continuously improve activation strategies and outcomes Deliver an Exceptional Employee Experience Outcome: Employees view Wellist as a trusted resource Build trust quickly through empathetic and professional interactions Help employees navigate available resources with confidence and clarity Ensure every interaction reflects Wellist's commitment to improving employee wellbeing How You'll Be Measured Performance in this role is visible, measurable, and meaningful. Key success metrics include: Employee enrollment rate Employee engagement and utilization Referral-driven enrollment growth Site-level activation performance Stakeholder engagement and advocacy Client satisfaction and perceived value What Success Looks Like First 90 Days Complete activation training and onboarding Build relationships with key leaders and stakeholders Become confident presenting Wellist to employee and leadership audiences Establish baseline activation performance across assigned locations 6 Months Consistently achieve enrollment and engagement goals Build strong referral networks with managers and leaders Deliver activation insights and recommendations to stakeholders Demonstrate measurable improvements in site-level performance 12 Months Drive sustained adoption and engagement across assigned hospitals Become a trusted activation partner to client leadership Contribute best practices that improve Wellist's activation model nationally Deliver measurable client value through increased workforce adoption Who You Are You are someone who: Thrives in highly visible, people-facing environments Is motivated by achieving ambitious goals and measurable outcomes Builds trust and credibility with employees and executives alike Communicates with confidence in both one-on-one and group settings Is comfortable presenting to managers, directors, and senior leaders Uses data to guide decisions and improve performance Takes ownership and consistently follows through Combines empathy with a strong bias toward action Preferred Experience Employee engagement, customer success, healthcare operations, benefits administration, workforce development, consulting, or program management Experience driving adoption, enrollment, utilization, or engagement initiatives Experience presenting to leadership audiences and influencing stakeholders Experience working in healthcare environments is a plus Why Join Wellist Mission-driven work with measurable human impact High visibility within a strategic healthcare partnership Significant ownership and autonomy Opportunity to influence activation strategy and client outcomes Career growth as Wellist expands globally", "summaryDescription" : "Employee Activation Manager at Wellist. Skills: Customer Success, Employee Engagement, Activation Strategy. Drive employee enrollment. Drive activation outcomes", "postedDate" : "2026-06-13T21:49:02.575", "createdAt" : "2026-06-13T21:49:02.575", "lastUpdated" : "2026-06-15T10:23:38.011", "ingestTimestamp" : "2026-06-13T21:49:02.575", "mongoId" : "6a2ca5c974d8ee00a09b81a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Activation planning", "Performance tracking", "Data analysis", "Customer Success", "Employee Engagement", "Activation Strategy", "Relationship building", "Data-driven decision making", "Operational execution", "Strategic partnership", "Influence", "Employee benefits", "Wellbeing programs", "Healthcare system", "Employee support resources" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 285.56503, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ceacb74d8ee00a0a72a65", "title" : "Contact Center Training and Quality Operations Manager", "company" : "Peak Credit Union", "industry" : "Banking", "salary" : { "min" : 84960.0, "max" : 127440.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T02:03:32.413", "fingerprint" : "d467c2176e1ece5497151baa858a693ee9421fc8355907f74861afce06ae5f18", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/peakcreditunion/jobs/6027152004", "externalId" : "6027152004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "professionalSkills" : [ "Operations management", "Performance metrics", "Process improvement", "Team management", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Training program development", "Quality assurance programs" ], "hardSkills" : [ { "name" : "Training program development", "level" : "intermediate" }, { "name" : "Quality assurance programs", "level" : "intermediate" } ], "majorSkills" : "Operations management, Process improvement, Team leadership", "majorSkillsList" : [ "Operations management", "Process improvement", "Team leadership" ], "coreResponsibilities" : "Oversee daily operations, Manage training programs, Develop and implement quality assurance programs, Monitor operational performance metrics, Identify areas for process improvement, Manage vendor relationships, Collaborate with cross-functional teams, Develop and manage departmental budget, Lead and mentor operational staff, Ensure compliance with regulations", "teamCollaboration" : "Cross-functional teams; Departmental staff", "domainKnowledge" : "Credit union operations", "domainList" : [ "credit-union-operations" ], "domainSpecificKnowledge" : [ "Credit union operations" ], "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Improve operational efficiency; Enhance member experience; Achieve departmental goals", "qualificationsBasic" : "5+ years of experience in operations management, Bachelor's degree in a related field, Experience managing teams, Experience with performance metrics, Experience with process improvement", "qualificationsPreferred" : "Master's degree preferred, Experience in the credit union industry a plus, Experience with training program development a plus, Experience with quality assurance programs a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience! Applicants are encouraged to apply by June 17, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches). Pay Range: The target annual pay range for this position is $93,456 - $106,200. The full annual pay range is $84,960 - $127,440. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. Job Overview: This position oversees the development and continuous improvement of the Quality Assurance and Training programs within Channel Services. Ensures a robust onboarding process, distinctive service delivery standards, and the implementation of proactive solutions to meet and exceed members’ expectations. As a subject matter expert in credit union policies, procedures, and member interaction channels, the Manager provides guidance across teams, steps into project management roles as needed, and aligns quality standards with strategic objectives while fostering employee engagement to drive excellence across all channels. What You’ll Do: Collaborates with the Director of Contact Center to develop and implement strategies that differentiate member support through exceptional service delivery. Fosters a positive, professional, and engaging work environment that encourages enthusiasm, collaboration, and excellence. Acts as a subject matter expert (SME) for all credit union policies and procedures, with a special focus on over-the-phone and digital member interaction Provides guidance to leadership and staff to ensure policy adherence and service excellence. Designs and oversees a comprehensive Channel Services Quality Management program, ensuring alignment with strategic goals and member satisfaction standards. Creates a robust onboarding program tailored to frontline employees and leadership, equipping them with resources, coaching, and support for confidence and success. Leads and manages a team of trainers, providing guidance, mentorship, and support to ensure the effective delivery of training programs that align with organizational goals. Manages and maintains Channel Services knowledge base content, ensuring it is accurate, up-to-date, and aligned with staff needs. Analyzes member feedback from complaints, surveys, and call recordings to identify pain points and collaborates with leadership on solutions to reduce friction. Provides actionable insights to various departments and credit union leadership regarding service trends, gaps, and opportunities for improvement. Participates in and leads projects related to quality assurance, training, and service enhancement, often stepping into a project management role to ensure deliverables are met and initiatives are successfully implemented. Develops and delivers insightful reporting for Channel Services leadership and senior stakeholders, focusing on actionable data to drive decisions. Researches and shares best practices for member and employee engagement, integrating insights into the organization’s culture and processes. Ensures service delivery excellence across all interaction channels by tailoring solutions to meet unique member needs. Serves as an administrator of and optimizes speech analytics technology, providing training and support for leaders to leverage the platform effectively. Serves as a subject matter expert on the service recovery platform, ensuring best-in-class practices for achieving high-resolution rates. All other duties as assigned. When You'll Be Working: Monday - Friday: 8:00am - 5:00pm, with two days per week until 6:00pm. Full-time 40 hours a week. Rotating Saturdays: 9:30am - 2:00pm. Qualifications: A minimum of five (5) years experience in a contact center, quality assurance, training, or operations role, with demonstrated leadership responsibilities. A minimum of three (3) years experience in a supervisory or manager role. Certified Professional in Talent Development (CPTD) Bonus Points If You Have: Bachelor's degree in Business Administration or related field of study. What You’ll Bring: Knowledge of principles and processes for providing member services; including member needs assessment, meeting service standards and evaluation of member satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of employees and resources. Knowledge of the complete line of products and services offered; keeps up to date with mandatory training and requests additional training and/or development as needed. Ability to manage employee resources through motivating, developing and directing employees as they work and the best people for the job. Ability to manage projects simultaneously while meeting production/output goals and deadlines. Ability to conduct training, communicate, and make professional presentations. Ability to establish program goals and objectives that support the credit union’s strategic plan. Total Rewards: This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). Employees also have access to Life and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment. Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish For more information on Right to Work, please click here: Right to Work Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Equal Opportunity Employer Veterans/Disabled Equal Opportunity is the Law Posting Pay Transparency Nondiscrimination Posting When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.", "summaryDescription" : "Contact Center Training and Quality Operations Manager at Peak Credit Union. Skills: Operations management, Process improvement, Team leadership. Oversee daily operations. Manage training programs", "postedDate" : "2026-06-14T20:16:26.907", "createdAt" : "2026-06-14T20:16:26.907", "lastUpdated" : "2026-06-16T02:03:32.413", "ingestTimestamp" : "2026-06-14T20:16:26.907", "mongoId" : "6a2ceacb74d8ee00a0a72a65", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 84960, "salaryAnnualMax" : 127440, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Training program development", "Quality assurance programs", "Operations management", "Process improvement", "Team leadership", "Performance metrics", "Team management", "Vendor management", "Stakeholder management", "Resource planning", "Credit union operations" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 285.22247, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca3ce74d8ee00a09adeda", "title" : "Employee Relations Senior Consultant", "company" : "Agoda", "industry" : "Hospitality", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "THB", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-commerce in Bangkok, Thailand, adjusted for Senior Employee Relations Consultant role at a large company." }, "location" : "Bangkok, Thailand", "locations" : [ "Bangkok", "Thailand" ], "timestamp" : "2026-06-15T07:04:46.044", "fingerprint" : "5abc801fee27285f38cecb66e9838e3e4effddb1ebb6f8454bbaa5943bbba985", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agoda/jobs/8000138", "externalId" : "8000138", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangkok", "country" : "Thailand", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.7524938,100.4935089" } ], "locationText" : "Bangkok, Thailand", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Problem-solving", "Critical thinking", "Sound judgment", "Stakeholder management", "Strategic recommendations" ], "hardSkillsList" : [ "Employment law", "Investigations", "Disciplinary processes", "Terminations", "Workforce reduction", "Employee relations", "Performance management", "HR processes" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Employment law", "level" : "intermediate" }, { "name" : "Investigations", "level" : "intermediate" }, { "name" : "Disciplinary processes", "level" : "intermediate" }, { "name" : "Terminations", "level" : "intermediate" }, { "name" : "Workforce reduction", "level" : "intermediate" }, { "name" : "Employee relations", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" }, { "name" : "HR processes", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Employee Relations, Employment Law, Investigations, HR Business Partnering", "majorSkillsList" : [ "Employee Relations", "Employment Law", "Investigations", "HR Business Partnering" ], "coreResponsibilities" : "Act as subject matter expert on compliance and, Provide advice to managers and employees, Coach managers in managing employees with poor performance, Counsel managers in handling misconduct cases, Guide managers in handling misconduct cases, Support managers in execution of disciplinary actions, Support managers in tracking of disciplinary actions, Handle terminations, Ensure right steps are taken for terminations, Ensure right documentation is used for terminations, Minimize risk of labor claims, Conduct impartial investigations into grievances, Serve as dedicated Employee Relations partner, Identify trends and insights, Inform procedural improvements, Manage employee relations case timelines, Manage employee relations case deliverables, Ensure timely stakeholder updates, Ensure high-quality documentation, Analyze performance management data, Analyze past misconduct cases, Develop recommendations for capability building, Develop recommendations for policy revisions, Develop recommendations for training enhancements, Develop recommendations for manager practices, Act as HR Business Partner to dedicated Department, Share actionable insights and trends, Spearhead automation towards internal process, Spearhead improvements towards internal process", "teamCollaboration" : "Key stakeholders; Legal/Compliance team; Talent Business Partner; HR Business Partners; Senior Management Team; Senior leaders", "projectManagementSkills" : [ "Process improvement" ], "domainKnowledge" : "Employment law; Local laws and regulations; Workforce reduction projects; High-risk employee relations matters; Organizational culture", "domainList" : [ "employment-law", "local-laws-and-regulations", "workforce-reduction-projects", "high-risk-employee-relations-matters", "organizational-culture" ], "domainSpecificKnowledge" : [ "Employment law", "Local laws and regulations", "Workforce reduction projects", "High-risk employee relations matters", "Organizational culture" ], "communicationSkills" : "Articulate risks; Articulate recommendations; Articulate case strategies", "documentationSkills" : "High-quality documentation", "continuousLearning" : "Learning programs", "problemSolvingSkills" : "Problem-solving; Critical thinking; Sound judgment; Identify trends; Generate insights", "outcomesObjectives" : "Get best talent outcomes; Protect unique culture", "qualificationsBasic" : "Bachelor's degree in human resources, Law, or related field, 8-10 years' experience in Employee Relations or HR Business Partnering/Generalist roles, Deep expertise in employment law, Complex investigations experience, Disciplinary processes experience, Terminations experience, Workforce reduction projects experience, High-risk employee relations matters experience, Partnering with senior leaders experience, Balancing legal risk, employee experience, and organizational culture experience", "qualificationsPreferred" : "Curiosity and readiness to challenge current practices, Great attention to detail, Great sense of ownership, reliability, and accountability, Multicultural or international experience, Humility, flexibility, and interpersonal skills, Experience leading regional or enterprise-wide employee relations projects, Policy enhancements experience, Process transformation initiatives experience", "workSiteFlexibility" : "Flexible", "rawDescription" : "About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. The Opportunity: We are looking for someone to be part of our Global Employee Relations Team (based in either in Kuala Lumpur (Bangkok may also be offered) as a Consultant, Employee Relations. Our Employee Relations team works closely with key stakeholders including our Legal/Compliance team, Talent Business Partner, HR Business Partners and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. We are looking for someone who combines great execution, can effectively handle multiple competing priorities, with the intellectual disposition to challenge current practices. In this Role, you’ll get to: Act as the subject matter expert on compliance and company policies and procedures, providing advice to managers and employees. Coach, counsel, and guide managers in managing employees with poor performance and handling misconduct cases. Support managers in the execution and tracking of disciplinary actions according to the local laws and regulations. Handle terminations, ensuring the right steps are taken and the right documentation is used so that the risk of labor claims is minimized. Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. Manage employee relations case timelines and deliverables, ensuring timely stakeholder updates and high‑quality documentation Analyze performance management data and past misconduct cases to develop recommendations for capability building, policy revisions, training enhancements, and more effective management practices. Act as an HR Business Partner to a dedicated Department to share actionable insights and trends. Spearhead automation and improvements towards internal process such as (but not limited to) performance management, offboarding, etc. To be successful in this position, it will help you to have: Qualifications & Experience Bachelor’s degree in human resources, Law, or related field. Minimum 8-10 years’ experience in Employee Relations or HR Business Partnering/Generalist roles, with deep expertise in employment law, complex investigations, disciplinary processes, terminations, workforce reduction projects, and high-risk employee relations matters across multiple jurisdictions or business units. Demonstrated experience partnering with senior leaders on sensitive and business-critical people issues, while balancing legal risk, employee experience, and organizational culture. Skills & Attributes Strong problem-solving, critical thinking, and sound judgment in navigating complex, high-impact, and highly sensitive employee relations matters. Ability to operate with a high degree of independence and provide strategic recommendations on employee relations risks, case management, and people practices. Strong stakeholder management skills, with confidence and credibility to influence senior leaders and challenge perspectives constructively. High attention to detail, ownership, reliability, and ethical standards, including discretion and confidentiality. Ability to cope well with ambiguity, manage change effectively, and lead through competing priorities in a fast-paced environment. Proven ability to identify trends, generate insights from ER data, and drive improvements in policies, processes, training, and manager capability. Communication Fluency in written and spoken English. Strong communication skills, including the ability to clearly articulate risks, recommendations, and case strategies to senior stakeholders across functions and geographies. It’s Great if you Have: Curiosity and readiness to challenge current practices and perspectives. Great attention to detail. Great sense of ownership, reliability, and accountability. Multicultural or international experience. Humility, flexibility, and strong interpersonal skills. Experience leading regional or enterprise-wide employee relations projects, policy enhancements, or process transformation initiatives. #Manila #Kualalumpur #Singapore #Bangkok #Dubai #Jakarta #HongKong Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.", "summaryDescription" : "Employee Relations Senior Consultant at Agoda. Skills: Employee Relations, Employment Law, Investigations, HR Business Partnering. Act as subject matter expert on compliance and. Provide advice to managers and employees", "postedDate" : "2026-06-14T09:03:41.134", "createdAt" : "2026-06-14T09:03:41.134", "lastUpdated" : "2026-06-15T07:04:46.044", "ingestTimestamp" : "2026-06-14T09:03:41.134", "mongoId" : "6a2ca3ce74d8ee00a09adeda", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Employment law", "Investigations", "Disciplinary processes", "Terminations", "Workforce reduction", "Employee relations", "Performance management", "HR processes", "Leadership", "Employee Relations", "Employment Law", "HR Business Partnering", "Problem-solving", "Critical thinking", "Sound judgment", "Stakeholder management", "Strategic recommendations", "Process improvement", "Local laws and regulations", "Workforce reduction projects", "High-risk employee relations matters", "Organizational culture" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 282.60153, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.97 }, { "id" : "6a25145a74d8ee00a00bb4f1", "title" : "Software Development Engineer, Amazon Connect Contact Lens", "company" : "Amazon Development Centre Canada ULC", "industry" : "Software Development, Cloud Computing", "salary" : { "min" : 114800.0, "max" : 191800.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Vancouver, British Columbia, CAN", "locations" : [ "Vancouver, British Columbia, CAN" ], "timestamp" : "2026-06-15T03:30:20.754", "fingerprint" : "cb8ab177fae97d1a10013d1b2cc363afca86cc23c688c6e8b092d71aeba97082", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10441056/apply", "externalId" : "b310c04b-8446-409a-8b9d-3bcf22bc6d2d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "FULL_TIME", "technicalSkills" : "AI, ML, Big Data, SOA, NoSQL databases, Lambda, S3, Kinesis, Lex, Polly", "professionalSkills" : [ "System design", "Architecture" ], "hardSkillsList" : [ "Computer science fundamentals" ], "hardSkills" : [ { "name" : "Computer science fundamentals", "level" : "intermediate" } ], "majorSkills" : "Software Development, Cloud Computing, Contact Center", "majorSkillsList" : [ "Software Development", "Cloud Computing", "Contact Center" ], "coreResponsibilities" : "Develop next generation contact center, Deliver scaleable, resilient systems, Own code end-to-end, Develop solutions", "teamCollaboration" : "Senior technical leaders; Across teams", "domainKnowledge" : "Contact center; Cloud platform", "domainList" : [ "contact-center", "cloud-platform" ], "domainSpecificKnowledge" : [ "Contact center", "Cloud platform" ], "innovationCreativity" : "Innovate on new service", "problemSolvingSkills" : "Algorithmic problems", "qualificationsBasic" : "3+ years non-internship professional software development experience, 2+ years non-internship design or architecture experience, Experience programming at least one language", "qualificationsPreferred" : "3+ years full software development life cycle experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting services? Come join a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive contact center in the cloud that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available service. With Amazon Connect, you can create your own -based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the . The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to and deliver scaleable, resilient systems while maintaining a constant customer focus. Industry analysts have said, “Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.” As a developer on our team, you’ll own code end-to-end from to development, and work closely with senior technical leaders within the team and across . You’ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data and more. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. . Basic Qualifications: - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually", "summaryDescription" : "Software Development Engineer, Amazon Connect Contact Lens at Amazon Development Centre Canada ULC. Skills: Software Development, Cloud Computing, Contact Center. Develop next generation contact center. Deliver scaleable, resilient systems", "postedDate" : "2026-06-13T08:08:44.475", "createdAt" : "2026-06-13T08:08:44.475", "lastUpdated" : "2026-06-15T03:30:20.754", "ingestTimestamp" : "2026-06-13T08:08:44.475", "mongoId" : "6a25145a74d8ee00a00bb4f1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10441056/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Computer science fundamentals", "Software Development", "Cloud Computing", "Contact Center", "System design", "Architecture", "Contact center", "Cloud platform" ], "skillCount" : 8, "jobCategory" : "engineering", "dataQualityScore" : 0.8888889, "_score" : 282.00543, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "68c2e42bf8b1b0376634c6d3", "title" : "Account Manager (12 months contract), Pick Up and Return Points (PARP)", "company" : "Amazon Italia Transport Srl", "industry" : "Sales, Advertising, Account Management, Logistics", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Account Manager in Milan, Italy, adjusted for the e-commerce industry and a large company size." }, "location" : "Milan, Lombardy, ITA", "locations" : [ "Milan, Lombardy, ITA" ], "timestamp" : "2026-06-15T05:56:10.544", "fingerprint" : "834076096574f1f362655e55e2a22f91c55ca55135a24caaa4ed90834a8492b4", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3073270/apply", "externalId" : "f629cfa8-443d-4595-8445-2e76e662907a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milan", "state" : "Lombardy", "country" : "Italy", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "45.4641943,9.1896346" } ], "locationText" : "Milan, Lombardy, Italy", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Stakeholder management", "Contract negotiations", "Network ownership", "Client relationship management", "Network development", "Performance optimization", "Market analysis", "Forecasting", "Business expansion", "Route-to-market strategies", "New product launches", "Revenue growth", "Cost savings", "Market penetration", "Marketing campaigns", "Advertising campaigns", "Customer experience" ], "hardSkillsList" : [ "Financial analysis", "Strategic planning" ], "hardSkills" : [ { "name" : "Financial analysis", "level" : "intermediate" }, { "name" : "Strategic planning", "level" : "intermediate" } ], "majorSkills" : "Account management, Contract negotiation, Network expansion", "majorSkillsList" : [ "Account management", "Contract negotiation", "Network expansion" ], "coreResponsibilities" : "Own and drive executive-level relationships, Serve as primary point of contact, Lead complex contract negotiations, Conduct market analysis, Perform forecasting, Maintain complete ownership of PARP network, Optimize network performance, Drive network expansion strategy, Ensure quality control, Drive development/roll-out phase, Maintain and optimize current network, Conduct performance reviews, Create action plans, Manage contract renewals, Work cross-functionally with internal teams, Ensure seamless network operations, Lead business expansion, Lead route-to-market strategies, Lead new product/service launches, Drive revenue growth, Drive cost savings, Drive market penetration, Lead offline Marketing campaigns, Lead Advertising campaigns, Boost Amazon Locker awareness, Boost Amazon Locker utilization, Drive best-in-class customer experience, Drive service and convenience", "teamCollaboration" : "Cross-functionally; Internal teams; Tech Ops; Accounting; Marketing; Business Planning; Legal; Product Management", "domainKnowledge" : "Alternative delivery solutions; E-commerce logistics", "domainList" : [ "alternative-delivery-solutions", "e-commerce-logistics" ], "domainSpecificKnowledge" : [ "Alternative delivery solutions", "E-commerce logistics" ], "toolProficiency" : [ "Excel", "Powerpoint" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Strategic decision-making", "outcomesObjectives" : "Drive revenue growth; Drive cost savings; Drive market penetration", "qualificationsBasic" : "Bachelor's degree in Business Administration, Economics, Engineering, or related field, Fluency in Italian and English, Previous experience in managing strategical customers, Own P&L, Conduct high level negotiations, Maintain and grow strategic alliances and partnerships, Experience in FMCG, retail, logistics, or e-commerce industries, Proven experience in managing high level negotiations, Highly commercially aware, Creative and astute with financial and analytical skills, Proven strategic relationship manager, Ability to plan strategically with customers, Bring strategy into implementation, Ability to develop and execute strategic plans, Anticipating market trends, Adapting to changing business needs, Excel and Powerpoint skills", "qualificationsPreferred" : "Master’s degree, Experience with CRM systems, Salesforce preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join Amazon PARP (Pick up and Return points) as Key Account Manager in Italy. Amazon PARP is an alternative delivery solution available to Amazon customers, offering convenient pickup and return options. As the Key Account Manager, you will be responsible for managing and expanding our network. This strategic role requires a proven track record in C-level stakeholder management, complex contract negotiations, and end-to-end network ownership. As a key member of the PARP team, you will work cross-functionally to drive the entire client relationship lifecycle. Your responsibilities will include overseeing network development and roll-out, optimizing performance, conducting reviews, creating action plans, and managing contract renewals. You will serve as the primary point of contact for both external partners and internal stakeholders, ensuring the best possible customer experience while collaborating with various teams such as Tech Ops, Finance, Marketing, Business Planning, Legal, and Product Management. This role offers a unique opportunity to shape the future of Amazon's alternative delivery solutions and make a lasting impact on customer convenience and satisfaction across Italy. Key job responsibilities - Own and drive executive-level relationships with C-level stakeholders across partner organizations, serving as the primary point of contact for strategic decision-making and partnership growth - Lead complex contract negotiations, including commercial terms, service level agreements, and partnership conditions with high-value partners - Market Analysis and forecasting in order to discover insights to better shape strategical decisions - Maintain complete ownership and oversight of PARP network in Italy, including performance optimization, expansion strategy, and quality control - Drive the development/roll-out phase, maintain and optimize the current network, conduct performance reviews, create action plans, and manage contract renewals - Work cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management) to ensure seamless network operations - Lead of the business expansion, route-to-market strategies, and new product/service launches, driving revenue growth, cost savings and market penetration - Lead offline Marketing and Advertising campaigns with location partners to boost Amazon Locker awareness and utilization - Drive best-in-class customer experience, service, and convenience across all Pickup locations Basic Qualifications: - Bachelor's degree in Business Administration, Economics, Engineering, or related field - Fluency in Italian and English (written and verbal communication) - Previous experience in managing strategical customers, own P&L, conduct high level negotiations and maintain and grow strategic alliances and partnerships for business - Experience in FMCG, retail, logistics, or e-commerce industries - Proven experience in managing high level negotiations - Highly commercially aware, creative and astute with strong financial and analytical skills - Proven strategic relationship manager with ability to plan strategically with customers and bring strategy into implementation - Ability to develop and execute strategic plans, anticipating market trends and adapting to changing business needs. - Strong excel and Powerpoint skills Preferred Qualifications: - Master’s degree - Experience with CRM systems (Salesforce preferred) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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Serve as primary point of contact", "postedDate" : "2026-06-13T15:34:40.748", "createdAt" : "2026-06-13T15:34:40.748", "lastUpdated" : "2026-06-15T05:56:10.544", "ingestTimestamp" : "2026-06-13T15:34:40.748", "mongoId" : "68c2e42bf8b1b0376634c6d3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3073270/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Financial analysis", "Strategic planning", "Account management", "Contract negotiation", "Network expansion", "Stakeholder management", "Contract negotiations", "Network ownership", "Client relationship management", "Network development", "Performance optimization", "Market analysis", "Forecasting", "Business expansion", "Route-to-market strategies", "New product launches", "Revenue growth", "Cost savings", "Market penetration", "Marketing campaigns", "Advertising campaigns", "Customer experience", "Alternative delivery solutions", "E-commerce logistics", "Excel", "Powerpoint" ], "skillCount" : 26, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "_score" : 280.8156, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cb00a74d8ee00a09d89b9", "title" : "Renewal Coordinator (Employee Benefit)", "company" : "GBS Benefits, Inc.", "industry" : "Agencies", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Mid-level Renewal Coordinator in South Salt Lake City, United States, within the Insurance industry." }, "location" : "South Salt Lake City, UT", "locations" : [ "South Salt Lake City, UT" ], "timestamp" : "2026-06-16T02:28:17.194", "fingerprint" : "b551fa5fcc6b4a72faaa80086619581d1792cb1f45aedd034de5ef70906f6013", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/leavitt/100cd97a-c244-4fdb-91d5-12c68e9f4a42/application", "externalId" : "100cd97a-c244-4fdb-91d5-12c68e9f4a42", "industryFunction" : { }, "structuredLocations" : [ { "city" : "South Salt Lake City", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7222517,-111.8902357" } ], "locationText" : "South Salt Lake City, Utah, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Relationship building", "Cross-functional partnerships" ], "hardSkillsList" : [ "Renewal management" ], "hardSkills" : [ { "name" : "Renewal management", "level" : "intermediate" } ], "majorSkills" : "Renewal coordination, Client management", "majorSkillsList" : [ "Renewal coordination", "Client management" ], "coreResponsibilities" : "Manage renewals of employer-based employee benefit packages, Execute and deliver on metrics, Assist with new business, Manage renewals of current business, Utilize effective follow-up skills, Manage relationships, Assist SE Client Manager with renewing client’s policies, Manage renewal process for clients, Request information from carriers, Ensure proper plans and carriers are quoted, Accurately enter and display plans, Coordinate communication with the group, Provide detailed notes in company tracking programs, Communicate renewal decisions to carriers, Complete group applications, Submit termination letters", "teamCollaboration" : "Cross-functional partnerships; Work with brokers; Work with Client Managers", "projectManagementSkills" : [ "Project planning" ], "domainKnowledge" : "Employee benefits", "domainList" : [ "employee-benefits" ], "domainSpecificKnowledge" : [ "Employee benefits" ], "toolProficiency" : [ "BenefitPoint", "Monday.com" ], "communicationSkills" : "Provide clear feedback", "problemSolvingSkills" : "Solve functional problems", "specialRequirements" : "Lift and move objects (0-10 lbs)", "qualificationsBasic" : "Proficiency in MS Office, Proficiency in Internet, Expert ability to communicate effectively, Expert ability to work under demanding time constraints, Expert project planning skills, Proficient ability to solve functional problems, Ability to consistently attend work", "qualificationsPreferred" : "Expert ability to model consistently GBS Benefits’ commitment to a respectful, diverse, inclusive, and collaborative work environment", "workSiteFlexibility" : "Onsite", "rawDescription" : "Overview: GBS Benefits, Inc. is the leader in experience, innovation and services when it comes to customizing the employee benefits offerings for our clients. GBS Benefits has created a culture of respect, trust, hard work and fun. When you love your job and the people around you, remarkable things can happen. We carry great excitement in our work, knowing that we have a tremendous positive impact on the larger scale. We partner with over 1,000 companies in building and protecting their dreams and visions. We invite you to investigate this job opportunity at GBS. This job description will not be all inclusive but is intended to give you a road map and an overview. Come make a difference with us! Description: The Small Employer Renewal Coordinator is responsible for upholding GBS Benefits exceptional reputation, delivering extraordinary customer experience and driving operational excellence. SE Renewal Coordinators are required to execute and deliver on metrics and objectives as outlined by their Manager. Essential Duties and Responsibilities: Manage renewals of employer-based employee benefit packages for GBS Benefits Thrive in a fast-paced environment; driven to succeed and willing to strive to be the best Bring a high level of energy and be committed to assisting clients, brokers, Client Managers, and administrative support Assist with new business and manage renewals of current business Utilize effective follow-up skills Manage relationships in a manner acceptable to others and to the organization Model team commitment by meeting deadlines and being cooperative, collaborative, and flexible Assist SE Client Manager with renewing a client’s policies upon anniversary Model the behaviors expected of all GBS Benefits associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity Manage renewal process for clients by requesting information from carriers, including but not limited to: current bills, censuses, rates and summaries Ensure proper plans and carriers are quoted and accurately entered and displayed on client spreadsheet in a timely manner Coordinate occasional necessary communication with the group through the Broker/Client Manager Provide detailed notes in company tracking programs (BenefitPoint, Monday.com) Communicate renewal decisions to carriers, complete group applications, and submit termination letters, if applicable Participate in a proactive approach with clients on a quarterly, or as-needed basis Skills, Knowledge, and Performance Expectations: Experience with a PC; proficiency in MS Office and Internet is a must Expert ability to communicate effectively with others using written and spoken English, including the ability to provide clear feedback to team members Proficient relationship-building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization Expert ability to work under demanding time constraints and expectations Expert project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities Proficient ability to solve functional problems and deal with a variety of concrete variables in situations where only limited standardization exists Expert ability to model consistently GBS Benefits’ commitment to a respectful, diverse, inclusive, and collaborative work environment Consistently demonstrates a commitment to GBS Benefits policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities Ability to consistently attend work, meetings, and required training or staff events Working Conditions / Essential Functions: This position enjoys the benefits and climate control of a quiet office environment. Employees are provided with ergonomically sound workspaces. Work is accomplished at a computer terminal either sitting or standing. Employees must access, input and retrieve information from the computer system. Comfort and efficiency are considered in employee workspaces. Daily work includes computer interfacing, data entry, communications (electronic and physical), movement throughout the office, attending meetings, etc. Physical demands include the ability to lift and move objects (typically 0 – 10 lbs), visually monitor information/data on a computer screen. The working environment described above provides a detailed representation of what employees might encounter in the workplace while performing the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the job. This job description is not designed to cover or to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.", "summaryDescription" : "Renewal Coordinator (Employee Benefit) at GBS Benefits, Inc.. Skills: Renewal coordination, Client management. Manage renewals of employer-based employee benefit packages. 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