Vonage
Technology
SeniorSoftwareEngineer–ContactCentrePlatform(CCaaS)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Software Engineer – Contact Centre Platform (CCaaS) at Vonage. Skills: Contact Centre Platform, CCaaS, Cloud Communications, Real-time environment. Lead initiatives end-to-end. Own reliability”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years software development, TypeScript/JavaScript proficiency, Modern front-end frameworks, Solid C# experience, Back-end service development, NET Core experience, Cloud technologies (AWS), Distributed systems understanding, Messaging mechanisms (Kafka / SNS / SQS), Data management understanding, Caching layers understanding, Redis understanding, Aurora / MySQL understanding, Parameter Store understanding, Excellent communication skills, Degree in Computer Science, Electrical Engineering degree, Related field degree, Equivalent practical experience
Nice to Have
End-to-end test automation experience, UI test automation experience, Playwright experience, CI/CD pipelines experience, Infrastructure-as-code tools experience, Terraform experience, GitHub Actions experience, AI tools utilization
What You'll Do.
Lead initiatives end-to-end
Own long-term maintainability
Contribute to architectural decisions
Represent team in design discussions
Set standard for code quality
Set standard for test coverage
Set standard for engineering practices
Care about product and users
Contribute to improvement beyond code
Collaborate cross-functionally
Represent team's technical perspective
Influence delivery outcomes
Be key player in team strategy
Influence project outcomes
Contribute to engineering culture
Participate in working groups
Participate in hackathons
Participate in community initiatives
How You'll Work.
Team & Collaboration
Cross-team design discussions; Architecture forums; Cross-functional collaboration; Product collaboration; UX collaboration; Other engineering teams
Communication Scope
Written communication; Verbal communication; Listening skills
Process & Methodology
Project leadership
Full Job Description
Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Why this role matters: Every second a contact centre agent is on a call, our platform is working behind the scenes. As a Senior Software Engineer on our CCaaS Technology Team, you will own and evolve the critical services that agents depend on — in a global, multi-tenant, real-time environment serving thousands of concurrent users. This is not a role where you ship features and move on. You will shape the architecture, set the engineering standard, and have a genuine influence on how the team works and what it builds next. If you want to lead from the front, mentor others, and make a real difference to the product — this role was made for you. Your key responsibilities: Domain Leadership: Lead multiple initiatives end-to-end — from early refinement through to production deployment — owning reliability, performance, and long-term maintainability Contribute to architectural decisions that shape the future of the platform, representing the team in cross-team design discussions and architecture forums Drive technical excellence: set the standard for code quality, test coverage, and engineering best practices across the team Business Leadership: Actively care about the product and its users — contributing to improvement beyond code implementation Collaborate cross-functionally with Product, UX, and other engineering teams, representing the team's technical perspective and influencing delivery outcomes Be a key player in the team's strategy, with significant influence on project outcomes and the team's ability to move fast an
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