Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, Logistics
ProgramManagerII,PickupandReturnPoints(PARP)
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager II, Pickup and Return Points (PARP) at Amazon.com Services LLC. Skills: Program management, Process improvement, Stakeholder management. Own relationships with commercial partners. Act as primary point of contact”
What You'll Achieve.
Raise bar for customer experience; Raise bar for efficiency; Raise bar for profitability
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
3+ years program management experience, 3+ years process improvement initiatives, Advanced Excel (Pivot Tables, VLookUps), SQL knowledge, Experience using data for improvements, Experience cross functionally with tech teams, Experience cross functionally with non-tech teams
Nice to Have
3+ years end to end delivery, 3+ years driving process improvements, Stakeholder management experience, Experience building processes, Experience project management, Experience with schedules
What You'll Do.
Own relationships with commercial partners
Act as primary point of contact
Drive adoption of Amazon programs
Collaborate with Product teams
Collaborate with Operations teams
Collaborate with Program teams
Surface partner feedback
Identify network quality gaps
Influence roadmap priorities
Track partner health metrics
Lead improvement initiatives
Ensure performance standards are met
Solve gap between partner needs and execution
Scale PARP efficiently
Deliver high-quality customer experience
How You'll Work.
Team & Collaboration
Cross-functional teams; Partner teams
Process & Methodology
Program management, Project management
Full Job Description
The Amazon North America Pickup & Return Points team is looking for a Program Manager to join us in supporting Amazon’s automated, secure, self-service package delivery solution in Mexico. In this role, you’ll have the opportunity to support a wide variety of partners that range from regional businesses to large commercial partners. Our team is dedicated to creating a delivery experience that delights customers while providing a value add service to our business partners. We are seeking a seasoned Program Manager for our commercial Locker and Counter team that can help us expand our strategic relationships with key partners. In this role you will support our existing portfolio , build and optimize our processes, and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience, efficiency, and profitability. You will be expected to confidently operate in fast-pace and often ambiguous environment. A day in the life Day-to-day, you own relationships with Mexico's commercial partners, acting as their primary point of contact, resolving escalations, and driving adoption of Amazon programs. Internally, you collaborate with Product, Operations, and Program teams to surface partner feedback, identify network quality gaps, and influence roadmap priorities. You track partner health metrics, lead improvement initiatives, and ensure performance standards are met across the network. This role solves the gap between external partner needs and internal execution, ensuring Mexico PARP scales efficiently while delivering a high-quality customer experience. About the team The Amazon Pickup & Return points team has the unique privilege of being able to make a material impact on how customer's physically interact with Amazon. Our team strives to provide best in class service and is dedicated to innovating on behalf of our customers. We encourage thinking big and there is plenty of room for a leader to make t
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