Peak Credit Union
Financial Services
ContactCenterTrainingandQualityOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Contact Center Training and Quality Operations Manager at Peak Credit Union. Skills: Operations management, Process improvement, Team leadership. Oversee daily operations. Manage training programs”
What You'll Achieve.
Improve operational efficiency; Enhance member experience; Achieve departmental goals
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years of experience in operations management, Bachelor's degree in a related field, Experience managing teams, Experience with performance metrics, Experience with process improvement
Nice to Have
Master's degree preferred, Experience in the credit union industry a plus, Experience with training program development a plus, Experience with quality assurance programs a plus
What You'll Do.
Oversee daily operations
Manage training programs
Develop and implement quality assurance programs
Monitor operational performance metrics
Identify areas for process improvement
Manage vendor relationships
Collaborate with cross-functional teams
Develop and manage departmental budget
Lead and mentor operational staff
Ensure compliance with regulations
How You'll Work.
Team & Collaboration
Cross-functional teams; Departmental staff
Full Job Description
To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience! Applicants are encouraged to apply by June 17, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches). Pay Range: The target annual pay range for this position is $93,456 - $106,200. The full annual pay range is $84,960 - $127,440. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. Job Overview: This position oversees the development and continuous improvement of the Quality Assurance and Training programs within Channel Services. Ensures a robust onboarding process, distinctive service delivery standards, and the implementation of proactive solutions to meet and exceed members’ expectations. As a subject matter expert in credit union policies, procedures, and member interaction channels, the Manager provides guidance across teams, steps into project management roles as needed, and aligns quality standards with strategic objectives while fostering employee engagement to drive excellence across all channels. What You’ll Do: Collaborates with the Director of Contact Center to develop and implement st
Applying for this Contact Center Training and Quality Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Peak Credit Union?
Real rants from real employees. Read before you apply.