{ "count" : 107518, "data" : [ { "id" : "6a305046f292fd229ceee644", "title" : "Customer Experience Strategy & Operations Lead", "company" : "Notion", "industry" : "Revenue Operations & Strategy ", "salary" : { "min" : 185000.0, "max" : 265000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Customer Experience Strategy & Operations Lead in New York, United States, adjusted for industry and company size." }, "location" : "New York, New York", "locations" : [ "New York, New York", "San Francisco, California" ], "timestamp" : "2026-06-16T08:49:34.815", "fingerprint" : "e9bd9321e100fdf59c52799d526eb20673d7ef75245cca963c26d71ceceeda37", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/notion/8bb5da67-0b4d-4894-83eb-56d31e9bc662/application", "externalId" : "8bb5da67-0b4d-4894-83eb-56d31e9bc662", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "coreResponsibilities" : "Drive customer success, Manage customer relationships, Ensure customer retention, Improve customer satisfaction, Maximize customer value realization", "remoteFriendly" : false, "rawDescription" : "WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: The CX Strategy & Ops Lead is responsible for designing & executing the customer support strategy to ensure that the company provides an exceptional customer experience at scale. As a strategic partner to CX Leadership, they will partner with cross-functional teams to identify and prioritize customer needs, pain points, and opportunities for improvement, and develop and implement strategies, programs, processes and technology to deliver high-value, personalized support for a diverse array of users. The CX Strategy & Ops Lead will define and track key performance metrics to measure the effectiveness of customer support initiatives; They'll stay up to date on industry trends and best practices in customer support to ensure Notion is at the leading edge. They will identify areas to leverage AI to increase CX efficiency and effectiveness and maximize the impact of our support offering across both digital and human experiences. They will need to have strong project management skills, excellent communication and interpersonal skills, and be able to work collaboratively with cross-functional teams to bring strategies to life. WHAT YOU'LL ACHIEVE: - Own the execution of the customer support strategy to ensure that the company provides an exceptional customer experience at-scale for all Notion users. - Identify and implement operating frameworks to streamline customer support operations - including capacity planning, targeting setting, customer segmentation and targeted CX engagements, etc. - Refine and track key performance metrics (CSAT, FRT, Churn, Usage metrics, etc.) to measure the effectiveness of customer support initiatives. - Build a robust forecasting and analytics process to determine trends across demand, capacity, churn, ticket volume etc. -- and what we should do about it - Help project manage enhancements/changes to tech stack for CX (including Zendesk, Gainsight, Decagon, etc.). - Influence decision making, problem solving, and programs for CX across programs, projects, and teams. - Continuously automate and scale our customer journey, touch-points, triggers, and playbooks. - Introduce and track new metrics to ensure our CX business is performing efficiently, predictably and effectively from a financial perspective - Operate as both an extension of the CX and RevOps Leadership teams to ensure cross-functional alignment with broader GTM and Company strategy - Set annual and semi-annual plans that create customer value at-scale: Guide and define headcount, opex, and OKRs - Serve as a strategic trusted advisor to Head of CX and CX Leadership team SKILLS YOU'LL NEED TO BRING: - 8+ years of experience in customer support and success strategy and operations. - 3+ years of people leadership experience - Passion for improving the Customer Experience and Customer Value - Strong project management skills, with the ability to manage multiple projects simultaneously in a fast-paced, high-growth environment. - Excellent communication and interpersonal skills. You are a skilled dots-connector and expert in working collaboratively with cross-functional teams to get things done. You’re experienced in communicating across levels and audiences, from technical ICs up to C-Suite and/or Board - Strong analytical skills, with the ability to analyze data and make data-driven syntheses, diagnose and scope problems, inform and gain buy-in to recommendations, and track success. - AI-first approach — Experience implementing digital and/or scaled programs to increase efficiency while improving customer outcomes. AI-first approach towards building and implementing RevOps methodologies NICE TO HAVES: - Bachelor's degree in Business Administration, Marketing, or a related field. - Experience leading customer support and success teams - Experience leading data engineering, AI and automation teams - Positive attitude and enthusiasm to make an impact! Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $230,000 - $270,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.", "summaryDescription" : "Customer Experience Strategy & Operations Lead at Notion. Drive customer success. Manage customer relationships", "createdAt" : "2026-06-16T00:26:24.759", "lastUpdated" : "2026-06-16T08:49:34.815", "ingestTimestamp" : "2026-06-16T00:26:24.759", "mongoId" : "6a305046f292fd229ceee644", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 185000, "salaryAnnualMax" : 265000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 801.3655, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30867df292fd229c080c3d", "title" : "Director of Digital Customer Experience & AI", "company" : "Banyan Software", "industry" : "SaaS", "salary" : { "min" : 200000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Digital Customer Experience & AI in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T14:47:56.860", "fingerprint" : "0cc94726fdf48675e19addf255a03e4d1ce210f0e0f5383847d7a6deb7c254d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/banyansoftware/jobs/5163577007", "externalId" : "5163577007", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : true, "rawDescription" : "Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. Director of Digital Customer Experience from answering questions to guiding workflows and executing tasks within our Microsoft Dynamics 365 Business Central– based platform. We are seeking a Director of Intelligent Customer Experience to lead the strategy, design, and continuous improvement of AI-powered customer interactions across the Loan Vision ecosystem. This role will own LV Luna not just as a platform, but as a customer-facing experience layer that shapes how clients learn, operate, and succeed with our solution. This is a techno-functional leadership role sitting within Customer Success, responsible for translating AI capabilities into practical, secure, and intuitive customer experiences. The ideal candidate blends customer empathy, process design, and technical fluency to deliver meaningful outcomes, not just technology. What You’ll Own • The end-to-end AI-driven customer experience, with LV Luna as a core interaction layer • Adoption, quality, and effectiveness of AI-assisted workflows across customers and internal teams • A scalable operating model for designing, testing, and improving AI-driven experiences (“AgentOps”) • The evolution of LV Luna from support assistance to workflow execution and operational enablement Key Responsibilities Customer Experience Strategy delivering real outcomes for customers and setting Loan Vision apart in the market. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.", "summaryDescription" : "Director of Digital Customer Experience & AI at Banyan Software", "postedDate" : "2026-06-16T01:21:40.493", "createdAt" : "2026-06-16T01:21:40.493", "lastUpdated" : "2026-06-16T14:47:56.860", "ingestTimestamp" : "2026-06-16T01:21:40.493", "mongoId" : "6a30867df292fd229c080c3d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 755.1248, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307f72f292fd229c0596a2", "title" : "Director, Innovation Programs APAC", "company" : "Google", "industry" : "Technology", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Director of Innovation Programs in Singapore's technology sector, adjusted for Google's size and the Director seniority level." }, "location" : "[Singapore, [Singapore], null, null, null, SG]", "locations" : [ "[Singapore, [Singapore], null, null, null, SG]" ], "timestamp" : "2026-06-16T15:06:27.759", "fingerprint" : "228169a8ec3ae6b19883f588fb0ec52dfe10575538849ad3fac5987065adf7ee", "source" : "google", "language" : "en", "externalId" : "98745584566837958", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "experienceLevel" : "Director", "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate cross-functionally", "teamCollaboration" : "Cross-functional collaboration", "projectManagementSkills" : [ "Roadmap planning" ], "innovationCreativity" : "Innovation programs", "remoteFriendly" : false, "summaryDescription" : "Director, Innovation Programs APAC at Google. Develop product strategy. Define product roadmap", "postedDate" : "2026-06-16T01:51:52.537", "createdAt" : "2026-06-16T01:51:52.537", "lastUpdated" : "2026-06-16T15:06:27.759", "ingestTimestamp" : "2026-06-16T01:51:52.537", "mongoId" : "6a307f72f292fd229c0596a2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Roadmap planning" ], "skillCount" : 1, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 737.5175, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3060a0f292fd229cf92194", "title" : "Director, Technical Experience", "company" : "Intradiem", "industry" : "SaaS", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director, Technical Experience in the US SaaS industry, adjusted for remote work and company size." }, "location" : "Remote-United States of America", "locations" : [ "Remote-United States of America" ], "timestamp" : "2026-06-16T08:47:10.291", "fingerprint" : "bc1f2709ca92a6ee92a2405883c23fa9ec6f91f4f5bc84a45dd70fd214ec1800", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/intradiem/jobs/4689010006", "externalId" : "4689010006", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "experienceLevel" : "Director", "coreResponsibilities" : "Drive customer adoption, Ensure customer retention, Maximize customer value, Manage customer relationships, Achieve customer satisfaction, Identify upsell opportunities, Develop customer success plans, Conduct business reviews", "teamCollaboration" : "Sales team; Product team; Engineering team; Support team", "domainKnowledge" : "Customer success management; SaaS solutions", "domainList" : [ "customer-success-management", "saas-solutions" ], "domainSpecificKnowledge" : [ "Customer success management", "SaaS solutions" ], "communicationSkills" : "Client presentations; Executive communication", "outcomesObjectives" : "Achieve high retention rates; Drive customer advocacy; Increase customer lifetime value", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences. Who We Are Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people, technology, and real-time data to improve customer experiences and support employees. We believe automation should empower humans, not replace them. What We Do Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams, we help organizations break down silos, adapt instantly to changing demand, and operate more efficiently without losing the human touch which is essential to customer service. How We Work We solve real operational problems alongside our customers. Our approach is practical, collaborative, and focused on outcomes. We listen first, build with purpose, and create technology solutions that work in the real world. Our Culture We’re proud to be a people-first company. We treat employees with trust, respect, and flexibility because great customer experiences start with supported teams. We move fast, collaborate closely, and believe the best ideas come from empowered people working together. Our Values We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values: Servant's Heart—We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives. Craftsman's Attitude—We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick). Growth Mindset—We believe that progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers. Your Role Define and drive the long-term vision and strategic direction for the Technical Support function, aligning it with company-wide business objectives and CX goals. Develop and execute high-level strategies to enhance support service delivery, operational efficiency, and scalability—positioning Technical Support as a competitive differentiator. Champion innovation and adoption of best practices within technical support processes, leveraging emerging technologies and industry trends to maintain market leadership. Lead the AI transformation of the Technical Support function—identifying and implementing AI-powered tools, automation, and workflows that reduce resolution time, deflect volume, and elevate the quality of customer interactions. Collaborate closely with executive leadership to integrate Technical Support strategies with overall company direction and priorities. Lead the Technical Support organization to achieve strategic and operational targets, including SLA performance, customer satisfaction, and efficiency metrics. Drive continuous improvement in support delivery processes with a focus on quality, efficiency, scalability, and reduced customer effort—leveraging AI and data-driven insights to proactively identify gaps and optimize outcomes. Serve as the primary executive escalation point for critical technical issues and high-stakes customer engagements, ensuring rapid and effective resolution. Establish, oversee, and report on key performance indicators (KPIs) that measure the effectiveness and efficiency of technical support services. Lead, inspire, and develop a multi-level organization of senior managers, managers, and individual contributors within Technical Support. Oversee recruitment, development, and retention of top technical talent, fostering a culture of high performance, accountability, and continuous professional growth. Promote a culture of collaboration within Technical Support and across CX, Product, Engineering, and Sales functions. Act as the primary executive point of contact for key customer relationships within the Technical Support domain, ensuring needs and expectations are consistently met and exceeded. Foster and maintain trusted executive-level relationships with key customers, partners, and stakeholders. Collaborate with Customer Success, Sales, Product, and Engineering to drive cross-functional initiatives and ensure seamless platform support. Ensure all Technical Support activities comply with Intradiem policies, procedures, and relevant regulatory requirements. Conduct all business in accordance with Intradiem's policies and procedures. Perform all other duties as assigned. Your Background Bachelor's Degree in Computer Science, Technology, Engineering, Mathematics, or equivalent experience. Typically requires a minimum of 12+ years of related experience, with 5+ years in a senior leadership role managing technical teams. Proven track record in strategic leadership and execution within a technical support environment. Deep technical acumen with substantial experience in Customer Support and Software as a Service (SaaS) environments. Demonstrated experience driving large-scale innovation and process optimization initiatives across multi-team organizations. Familiarity with AI-powered support tools (e.g., intelligent triaging, virtual agents, AI-assisted resolution, predictive analytics); experience leading or participating in an AI transformation initiative within a support or CX organization is a plus. Exceptional executive leadership skills with a proven ability to develop and lead high-performing, multi-level teams. Excellent communication, negotiation, and presentation skills, with the ability to influence and engage senior stakeholders and executive leadership. Strong strategic thinking and analytical skills, with a data-driven approach to decision-making. In-depth knowledge of multiple ACD, Workforce Management Systems, and third-party software integrations in a Contact Center environment is preferred. Experience in Computer Networking is preferred. Experience working with third-party software integrations in a contact center environment is preferred. Work Authorization: Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding. Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.", "summaryDescription" : "Director, Technical Experience at Intradiem. Drive customer adoption. Ensure customer retention", "postedDate" : "2026-06-15T23:26:38.247", "createdAt" : "2026-06-15T23:26:38.247", "lastUpdated" : "2026-06-16T08:47:10.291", "ingestTimestamp" : "2026-06-15T23:26:38.247", "mongoId" : "6a3060a0f292fd229cf92194", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Customer success management", "SaaS solutions" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 737.13354, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3051eef292fd229cf092f0", "title" : "Pricing Strategy Director", "company" : "SmithRx", "industry" : "Healthcare", "salary" : { "min" : 105000.0, "max" : 165000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director, Pricing Strategy Director in Healthcare, adjusted for Bulgaria's cost of living and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T09:03:45.528", "fingerprint" : "56865243a19832c9044c838a4f859ea8ad41f2dd58c4cc271584f9c787563205", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/smithrx/jobs/8538505002", "externalId" : "8538505002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "minimumEducation" : "Bachelor's", "experienceMinYears" : 10, "experienceLevel" : "Director", "technicalSkills" : "Excel, Salesforce, Box, Google Suite", "professionalSkills" : [ "Pricing strategy", "Offer composition", "RFP response", "Contract negotiation", "Risk assessment", "Data analysis" ], "hardSkillsList" : [ "AWP discount pricing", "Rebate guarantees", "Claims data analysis", "Reprice analysis", "Trend analysis", "Financial modeling" ], "softSkillsList" : [ "Curious", "Critical-minded", "Eager to win", "Creative", "Innovative", "Low ego", "Analytical" ], "hardSkills" : [ { "name" : "AWP discount pricing", "level" : "intermediate" }, { "name" : "Rebate guarantees", "level" : "intermediate" }, { "name" : "Claims data analysis", "level" : "intermediate" }, { "name" : "Reprice analysis", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" }, { "name" : "Financial modeling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Curious" }, { "name" : "Critical-minded" }, { "name" : "Eager to win" }, { "name" : "Creative" }, { "name" : "Innovative" }, { "name" : "Low ego" }, { "name" : "Analytical" } ], "majorSkills" : "Pricing strategy, RFP response, Contract negotiation, Risk assessment", "majorSkillsList" : [ "Pricing strategy", "RFP response", "Contract negotiation", "Risk assessment" ], "coreResponsibilities" : "Conduct repricing analyses, Conduct member experience analyses, Compose PBM offers, Generate pricing answers, Generate RFP answers, Adapt pricing offers, Refine pricing offers, Generate client-ready spreadsheets, Generate client-ready presentations, Understand SmithRx business model, Evaluate pricing risks, Assess RFP response risks, Collaborate with Legal team, Ensure pricing strategy alignment, Provide support in negotiations, Support pricing negotiations, Support reconciliation negotiations", "teamCollaboration" : "Collaborate with Sales team; Collaborate with Proposals team; Collaborate with Strategy team; Collaborate with Partnerships team; Collaborate with Legal team; Collaborate with Supply Chain team; Collaborate with Revenue team; Work with employers; Work with brokers; Work with pharmacy consultants", "domainKnowledge" : "Pharmacy Benefit Management; AWP discount pricing; Rebate guarantees; PBM RFPs; Drug acquisition platform; Healthcare transformation", "domainList" : [ "pharmacy-benefit-management", "awp-discount-pricing", "rebate-guarantees", "pbm-rfps", "drug-acquisition-platform", "healthcare-transformation" ], "domainSpecificKnowledge" : [ "Pharmacy Benefit Management", "AWP discount pricing", "Rebate guarantees", "PBM RFPs", "Drug acquisition platform", "Healthcare transformation" ], "toolProficiency" : [ "Excel", "Salesforce", "Box", "Google Suite" ], "communicationSkills" : "Persuasive offers; Internal communication; External communication; Client presentations", "continuousLearning" : "Professional development; Training opportunities", "problemSolvingSkills" : "Distill complex issues; Craft new offer models", "outcomesObjectives" : "Craft winning PBM offers; Drive SmithRx growth; Enable SmithRx to win", "qualificationsBasic" : "Bachelor's degree, 10+ years experience, Pharmacy benefits RFPs, Contracts experience, AWP discount pricing, Rebate guarantees, Historical claims data analysis, Leading employer conversations, Leading broker conversations, Leading pharmacy consultant conversations, Proficient with Excel, Experience leveraging Salesforce, Experience leveraging Box, Experience leveraging Google Suite, Proven track record, Experience in strategic role, Experience in analytical role, Experience in operational role", "qualificationsPreferred" : "CFA charterholder preferred, CPA preferred, FRM preferred, Series 7 preferred, Series 63 preferred, Series 65 preferred, Bloomberg Terminal proficiency preferred, Reuters Eikon proficiency preferred, FactSet proficiency preferred, Murex proficiency preferred, Calypso proficiency preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: SmithRx is adding a Pricing Strategy Director to the team who will collaborate closely with our Sales team and Proposals team to craft winning PBM offers, with an emphasis on larger enterprise clients. In addition to the Sales and Proposals team, this person will collaborate closely with our Strategy, Partnerships, Legal, Supply Chain, and Revenue teams and be a critical driver of SmithRx’s growth. The successful candidate will be commercially-minded and deeply knowledgeable around AWP discount and rebate guarantee pricing as commonly submitted in PBM RFPs run by brokers and pharmacy consultants. Curious, critically-minded, detail-oriented, and eager to win, you are capable of distilling complex technical pricing and contract-related issues into persuasive offers and communicating those offers internally and externally. You are a master of the current PBM pricing state-of-art, but you are also creative, innovative, and able to craft new offer models in a rapidly evolving PBM sector. What you will do: Conduct repricing and member experience analyses of prospect data Compose offers that large employers understand and find compelling Generate pricing and related answers to be entered into RFP platforms Collaborate with the Sales team to adapt and refine pricing offers to best suit the needs of prospects and enable SmithRx to win Generate client-ready spreadsheets and presentations that impress enterprise-grade clients Demonstrate an ability to learn quickly and to understand how SmithRx’s business model and approach is different from legacy PBMs in the industry Evaluate and assess risks associated with different pricing and RFP response strategies Collaborate with the Legal team to ensure that our pricing strategy is appropriately reflected in our contracting strategy Provide support in legal and contractual negotiations related to pricing and reconciliation terms What you will bring to SmithRx: Bachelor’s degree with 10+ years of experience working with pharmacy benefits RFPs, contracts, AWP discount pricing and rebate guarantees Experience working with historical claims data to assess and manage riskx` by conducting reprice and trend analyses Experience with leading conversations with employers, brokers and pharmacy benefits consultants regarding pharmacy benefits Highly proficient with Excel Experience leveraging Salesforce, Box, Google Suite, and/or similar technology tools to drive operational efficiencies You have a proven track record of delivering exceptional, quantifiable business impact You have experience in a highly strategic, analytical and operational role in fast-paced environments You are low ego and have a knack for working well with a wide range of people You excel at using data to reach decisions and are comfortable demonstrating these skills to external stakeholders What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Discretionary Paid Time Off Paid Company Holidays Wellness Benefits Commuter Benefits Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities", "summaryDescription" : "Pricing Strategy Director at SmithRx. Skills: Pricing strategy, RFP response, Contract negotiation, Risk assessment. Conduct repricing analyses. Conduct member experience analyses", "postedDate" : "2026-06-15T23:21:29.348", "createdAt" : "2026-06-15T23:21:29.348", "lastUpdated" : "2026-06-16T09:03:45.528", "ingestTimestamp" : "2026-06-15T23:21:29.348", "mongoId" : "6a3051eef292fd229cf092f0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "AWP discount pricing", "Rebate guarantees", "Claims data analysis", "Reprice analysis", "Trend analysis", "Financial modeling", "Curious", "Critical-minded", "Eager to win", "Creative", "Innovative", "Low ego", "Analytical", "Pricing strategy", "RFP response", "Contract negotiation", "Risk assessment", "Offer composition", "Data analysis", "Pharmacy Benefit Management", "PBM RFPs", "Drug acquisition platform", "Healthcare transformation", "Excel", "Salesforce", "Box", "Google Suite" ], "skillCount" : 27, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 728.75964, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30578df292fd229cf3b16a", "title" : "Associate Director, Strategy", "company" : "WPP Media", "industry" : "Media", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Media in London, UK, adjusted for company size and seniority." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T08:38:11.892", "fingerprint" : "9c6942ac32f42773656ad9ab656cf4715b0219585e5eceb1464c43efb9813bbc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/wppmedia/jobs/5250745008", "externalId" : "5250745008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "experienceLevel" : "Director", "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "coreResponsibilities" : "Develop brand strategy, Drive customer acquisition, Manage marketing campaigns, Analyze growth metrics", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.  WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com. Role Summary and Impact This role is within The Goat Agency, a leading brand within WPP Media, where you will be instrumental in helping global brands harness the power of social and creator-led content to deliver measurable impact. Recognised as a global leader in the space, we deliver award-winning campaigns in more than 70 countries. With over 650 social natives worldwide, we create ambitious influencer programmes from tactical activations to long-term partnerships, designed to drive awareness, engagementand conversions across the full marketing funnel. Skills and Experience We are seeking a commercially minded Associate Strategy Director (Social Media) to lead social strategy and creative direction within our growing team. This role is for a social-native leader who understands platforms, creators and culture, and who is confident pitching and selling ideas. You will turn complex briefs into clear social opportunities, build insight-led strategies that work across the funnel, and shape social-first ideas that feel native in the feed. You will also set the bar for how we present our thinking, making it persuasive, memorable and practical to deliver. Key Responsibilities: Social and Influencer Strategy Leadership ● Own the social strategy approach across key accounts and new business, including audience insight, platform roles, content territories, creator approach, testing and measurement thinking ● Translate cultural and platform insight into simple, actionable strategic direction for influencer content and creative campaigns ● Define success by channel and funnel stage, aligning strategy to client objectives and KPIs Social and Influencer-First Creative Direction: ● Lead development of social-first creative territories and formats, including series thinking, creator prompts, hooks and narrative structures ● Ensure ideas are platform-native across TikTok, Reels, Shorts, YouTube and other relevant channels ● Maintain high creative standards across influencer-led work, balancing brand needs with creator authenticity Pitching and Selling: ● Lead and deliver compelling pitch narratives that win confidence and drive decisions ● Present clearly and persuasively to senior stakeholders, handling challenge and turning feedback into stronger work ● Partner with account and production teams to ensure ideas are commercially viable and operationally sound People Leadership: ● Lead and mentor the strategy team, building a collaborative, high-performance environment ● Develop junior talent through coaching on social strategy, storytelling and presentation craft ● Act as a thought leader through POVs, talks and internal training on social and creator trends Role Requirements ● Significant experience in social strategy, influencer content and creative leadership within influencer marketing or social-first environments ● Deep knowledge of the influencer ecosystem and how platform mechanics shape performance ● Strong pitching skills with a demonstrable record of winning and expanding client partnerships ● The ability to distil complex insights into clear frameworks and sellable recommendations ● A collaborative leadership style with experience mentoring high-performing teams ● Exceptional communication skills, written and verbal, with strong attention to detail ● Commercial awareness to ensure strategies are profitable, practical and aligned with client objectives Life at WPP Media & Benefits Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country. Please note this is a UK based role and requires individuals to have the right to work in this location Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.  #LI-Promoted Please read our Privacy Notice for more information on how we process the information you provide.", "summaryDescription" : "Associate Director, Strategy at WPP Media. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics. Develop brand strategy. Drive customer acquisition", "postedDate" : "2026-06-15T23:23:15.293", "createdAt" : "2026-06-15T23:23:15.293", "lastUpdated" : "2026-06-16T08:38:11.892", "ingestTimestamp" : "2026-06-15T23:23:15.293", "mongoId" : "6a30578df292fd229cf3b16a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 718.044, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306989f292fd229cfc8a25", "title" : "Senior Director, Marketing Strategy & Operations", "company" : "Klick", "industry" : "Marketing And Advertising", "salary" : { "min" : 165000.0, "max" : 185000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Toronto, Ontario, Canada", "locations" : [ "Toronto", "Ontario", "Canada" ], "timestamp" : "2026-06-16T09:29:04.739", "fingerprint" : "4d30bfebde4f69b320e175810ebd7b852f4d5fe2b084bbf294d80cf7c4c44f7f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Klick1/744000132256193-senior-director-marketing-strategy-operations", "externalId" : "744000132256193", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "technicalSkills" : "CRM, Marketing automation", "professionalSkills" : [ "Pipeline management", "Campaign execution", "Business outcomes", "Marketing strategy", "Performance metrics", "Cross-functional alignment", "Lead quality", "Conversion visibility", "Sales alignment", "Reporting frameworks", "Dashboard creation", "Revenue impact" ], "hardSkillsList" : [ "B2B marketing", "Marketing operations", "Attribution modeling", "Funnel reporting", "Performance insights" ], "hardSkills" : [ { "name" : "B2B marketing", "level" : "intermediate" }, { "name" : "Marketing operations", "level" : "intermediate" }, { "name" : "Attribution modeling", "level" : "intermediate" }, { "name" : "Funnel reporting", "level" : "intermediate" }, { "name" : "Performance insights", "level" : "intermediate" } ], "majorSkills" : "Marketing strategy, Operations, Pipeline impact, B2B marketing", "majorSkillsList" : [ "Marketing strategy", "Operations", "Pipeline impact", "B2B marketing" ], "coreResponsibilities" : "Lead integrated B2B marketing campaign strategy, Align messaging, channel plans, and pipeline goals, Define CRM, lifecycle, funnel, and attribution frameworks, Improve lead quality, conversion visibility, and marketing-to-sales alignment, Partner with Growth and Sales Operations stakeholders, Translate pipeline goals into marketing plans, Translate feedback loops and performance priorities, Build reporting frameworks and dashboards, Measure campaign, channel, funnel, pipeline, and revenue impact, Align creative, content, digital marketing, and marketing operations, Align around priorities, decisions, execution plans, and measurable", "teamCollaboration" : "Cross-functional alignment; Growth teams; Sales Operations; Creative teams; Content teams; Digital marketing teams; Marketing operations teams", "domainKnowledge" : "Life sciences; B2B marketing; Pipeline-driven environment; Professional services; Agency environment; Consulting environment; Complex B2B services", "domainList" : [ "life-sciences", "b2b-marketing", "pipeline-driven-environment", "professional-services", "agency-environment", "consulting-environment", "complex-b2b-services" ], "domainSpecificKnowledge" : [ "Life sciences", "B2B marketing", "Pipeline-driven environment", "Professional services", "Agency environment", "Consulting environment", "Complex B2B services" ], "toolProficiency" : [ "HubSpot", "Salesforce" ], "communicationSkills" : "Presenting strategy; Presenting performance insights; Presenting prioritization recommendations", "outcomesObjectives" : "Connect marketing activity to pipeline impact; Support measurable outcomes; Improve lead quality; Improve conversion visibility; Improve marketing-to-sales alignment; Measure campaign impact; Measure channel impact; Measure funnel impact; Measure pipeline impact; Measure revenue impact", "qualificationsBasic" : "8 - 12+ years B2B marketing experience, 5+ years leading cross-functional marketing initiatives, Experience defining CRM, lifecycle, funnel, attribution strategies, Experience partnering with Sales, Growth, or Revenue teams, Portfolio or examples showing marketing dashboards, attribution models, funnel reporting, campaign strategies, or performance insights, Experience presenting marketing strategy, performance insights, and prioritization recommendations to senior stakeholders", "qualificationsPreferred" : "Comfort and enthusiasm for using AI, Experience with account-based marketing, Experience with demand generation, Experience with revenue marketing programs, Experience improving lead scoring, Experience improving nurture workflows, Experience improving segmentation, Experience improving lifecycle journeys, Experience improving marketing automation workflows, Experience working in professional services, Experience working in agency environment, Experience working in consulting environment, Experience working in complex B2B services environment, Experience building operating rhythms, Experience building intake processes, Experience building cross-functional planning models", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Klick Group —comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do. About Brand Experience The Brand Experience team is responsible for developing and stewarding the Klick brand, think of us as the agency within the walls of Klick. Our mission is to unify brand and demand by bringing together creative excellence, content strategy, and performance marketing into a single, scalable growth engine. From bold ideas to measurable outcomes, we connect storytelling with real business impact. We’re a nimble, collaborative team that cares deeply about both creative excellence and outcomes, and we have a lot of fun doing it. The Senior Director, Marketing Strategy & Operations leads the systems, strategy, and cross-functional alignment that connect marketing activity to pipeline impact. This role partners closely with Growth, creative, content, digital marketing, and marketing operations teams to translate business goals into integrated B2B marketing strategies. The role ensures CRM, lifecycle, campaign, messaging, and performance frameworks work together to support measurable outcomes. What You’ll Do * Lead integrated B2B marketing campaign strategy from concept through execution, aligning messaging, channel plans, and pipeline goals. * Define CRM, lifecycle, funnel, and attribution frameworks that improve lead quality, conversion visibility, and marketing-to-sales alignment. * Partner with Growth and Sales Operations stakeholders to translate pipeline goals into marketing plans, feedback loops, and performance priorities. * Build reporting frameworks and dashboards that measure campaign, channel, funnel, pipeline, and revenue impact. * Align creative, content, digital marketing, and marketing operations leads around priorities, decisions, execution plans, and measurable outcomes. ## Qualifications Required: * 8 - 12+ years of B2B marketing experience in a pipeline-driven environment, with ownership of strategy, campaign execution, and measurable business outcomes. * 5+ years leading cross-functional marketing initiatives across creative, content, digital marketing, CRM, lifecycle, and marketing operations teams. * Experience defining CRM, lifecycle, funnel, and attribution strategies using platforms such as HubSpot, Salesforce, or similar marketing automation and CRM tools. * Demonstrated experience partnering with Sales, Growth, or Revenue teams to translate pipeline goals into marketing strategy, reporting, and campaign priorities. * Portfolio or examples showing marketing dashboards, attribution models, funnel reporting, campaign strategies, or performance insights used to guide decisions. * Experience presenting marketing strategy, performance insights, and prioritization recommendations to senior stakeholders. Desired: * Comfort and enthusiasm for using AI as a regular part of how work gets done. * Experience with account-based marketing, demand generation, or revenue marketing programs in a B2B environment. * Experience improving lead scoring, nurture, segmentation, lifecycle journeys, or marketing automation workflows. * Experience working in a professional services, agency, consulting, or complex B2B services environment. * Experience building operating rhythms, intake processes, or cross-functional planning models for marketing teams. ## Additional Information This posting is for an existing vacancy at Klick. The base salary range for this position is between CAD $165,000 - $185,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience. _Our Commitment to Inclusion Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience._", "summaryDescription" : "Senior Director, Marketing Strategy & Operations at Klick. Skills: Marketing strategy, Operations, Pipeline impact, B2B marketing. Lead integrated B2B marketing campaign strategy. Align messaging, channel plans, and pipeline goals", "postedDate" : "2026-06-15T18:02:23.000", "createdAt" : "2026-06-16T00:18:00.550", "lastUpdated" : "2026-06-16T09:29:04.739", "ingestTimestamp" : "2026-06-16T00:18:00.550", "mongoId" : "6a306989f292fd229cfc8a25", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "B2B marketing", "Marketing operations", "Attribution modeling", "Funnel reporting", "Performance insights", "Marketing strategy", "Operations", "Pipeline impact", "Pipeline management", "Campaign execution", "Business outcomes", "Performance metrics", "Cross-functional alignment", "Lead quality", "Conversion visibility", "Sales alignment", "Reporting frameworks", "Dashboard creation", "Revenue impact", "Life sciences", "Pipeline-driven environment", "Professional services", "Agency environment", "Consulting environment", "Complex B2B services", "HubSpot", "Salesforce" ], "skillCount" : 27, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 710.96625, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305323f292fd229cf114f1", "title" : "Senior Director, Marketing Strategy & Operations", "company" : "Klick", "industry" : "Marketing And Advertising", "salary" : { "min" : 165000.0, "max" : 185000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Toronto, Ontario, Canada", "locations" : [ "Toronto", "Ontario", "Canada" ], "timestamp" : "2026-06-16T05:56:27.575", "fingerprint" : "fd09ec63461fdb4503d47d3ff86265b30beaf264addb1c2d0e082ae86b177b35", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Klick1/744000132256193-senior-director-marketing-strategy-operations", "externalId" : "744000132256193", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "technicalSkills" : "CRM, Marketing automation", "professionalSkills" : [ "Pipeline management", "Campaign execution", "Business outcomes", "Marketing strategy", "Performance metrics", "Lead quality", "Conversion visibility", "Sales alignment", "Reporting frameworks", "Dashboard creation", "Revenue impact", "Prioritization", "Decision making" ], "hardSkillsList" : [ "B2B marketing", "Marketing strategy", "Campaign execution", "CRM strategy", "Lifecycle strategy", "Funnel strategy", "Attribution strategy", "Performance reporting", "Pipeline reporting", "Revenue reporting" ], "hardSkills" : [ { "name" : "B2B marketing", "level" : "intermediate" }, { "name" : "Marketing strategy", "level" : "intermediate" }, { "name" : "Campaign execution", "level" : "intermediate" }, { "name" : "CRM strategy", "level" : "intermediate" }, { "name" : "Lifecycle strategy", "level" : "intermediate" }, { "name" : "Funnel strategy", "level" : "intermediate" }, { "name" : "Attribution strategy", "level" : "intermediate" }, { "name" : "Performance reporting", "level" : "intermediate" }, { "name" : "Pipeline reporting", "level" : "intermediate" }, { "name" : "Revenue reporting", "level" : "intermediate" } ], "majorSkills" : "Marketing strategy, Operations, Pipeline impact, B2B marketing", "majorSkillsList" : [ "Marketing strategy", "Operations", "Pipeline impact", "B2B marketing" ], "coreResponsibilities" : "Lead integrated B2B marketing campaign strategy, Align messaging, channel plans, and pipeline goals, Define CRM, lifecycle, funnel, and attribution frameworks, Improve lead quality, conversion visibility, and marketing-to-sales alignment, Partner with Growth and Sales Operations stakeholders, Translate pipeline goals into marketing plans, Translate feedback loops into marketing plans, Translate performance priorities into marketing plans, Build reporting frameworks and dashboards, Measure campaign impact, Measure channel impact, Measure funnel impact, Measure pipeline impact, Measure revenue impact, Align creative, content, digital marketing, and marketing operations, Align leads around decisions, Align leads around execution plans, Align leads around measurable outcomes", "teamCollaboration" : "Cross-functional alignment; Growth teams; Creative teams; Content teams; Digital marketing teams; Marketing operations teams; Sales Operations stakeholders", "domainKnowledge" : "Life sciences; B2B marketing; Pipeline-driven environment; Marketing operations; Demand generation; Revenue marketing; Account-based marketing; Professional services; Agency environment; Consulting environment", "domainList" : [ "life-sciences", "b2b-marketing", "pipeline-driven-environment", "marketing-operations", "demand-generation", "revenue-marketing", "account-based-marketing", "professional-services", "agency-environment", "consulting-environment" ], "domainSpecificKnowledge" : [ "Life sciences", "B2B marketing", "Pipeline-driven environment", "Marketing operations", "Demand generation", "Revenue marketing", "Account-based marketing", "Professional services", "Agency environment", "Consulting environment" ], "toolProficiency" : [ "HubSpot", "Salesforce" ], "communicationSkills" : "Presenting strategy; Presenting performance insights; Presenting prioritization recommendations", "outcomesObjectives" : "Improve lead quality; Improve conversion visibility; Improve marketing-to-sales alignment; Measure campaign impact; Measure channel impact; Measure funnel impact; Measure pipeline impact; Measure revenue impact", "qualificationsBasic" : "8 - 12+ years B2B marketing experience, 5+ years leading cross-functional marketing initiatives, Experience defining CRM, lifecycle, funnel, attribution strategies, Experience partnering with Sales, Growth, or Revenue teams, Portfolio or examples showing marketing dashboards, attribution models, funnel reporting, campaign strategies, or performance insights, Experience presenting marketing strategy, performance insights, and prioritization recommendations to senior stakeholders", "qualificationsPreferred" : "Comfort and enthusiasm for using AI, Experience with account-based marketing, Experience with demand generation, Experience with revenue marketing programs, Experience improving lead scoring, Experience improving nurture workflows, Experience improving segmentation, Experience improving lifecycle journeys, Experience improving marketing automation workflows, Experience working in professional services, Experience working in agency environment, Experience working in consulting environment, Experience working in complex B2B services environment, Experience building operating rhythms, Experience building intake processes, Experience building cross-functional planning models", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Klick Group —comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do. About Brand Experience The Brand Experience team is responsible for developing and stewarding the Klick brand, think of us as the agency within the walls of Klick. Our mission is to unify brand and demand by bringing together creative excellence, content strategy, and performance marketing into a single, scalable growth engine. From bold ideas to measurable outcomes, we connect storytelling with real business impact. We’re a nimble, collaborative team that cares deeply about both creative excellence and outcomes, and we have a lot of fun doing it. The Senior Director, Marketing Strategy & Operations leads the systems, strategy, and cross-functional alignment that connect marketing activity to pipeline impact. This role partners closely with Growth, creative, content, digital marketing, and marketing operations teams to translate business goals into integrated B2B marketing strategies. The role ensures CRM, lifecycle, campaign, messaging, and performance frameworks work together to support measurable outcomes. What You’ll Do * Lead integrated B2B marketing campaign strategy from concept through execution, aligning messaging, channel plans, and pipeline goals. * Define CRM, lifecycle, funnel, and attribution frameworks that improve lead quality, conversion visibility, and marketing-to-sales alignment. * Partner with Growth and Sales Operations stakeholders to translate pipeline goals into marketing plans, feedback loops, and performance priorities. * Build reporting frameworks and dashboards that measure campaign, channel, funnel, pipeline, and revenue impact. * Align creative, content, digital marketing, and marketing operations leads around priorities, decisions, execution plans, and measurable outcomes. ## Qualifications Required: * 8 - 12+ years of B2B marketing experience in a pipeline-driven environment, with ownership of strategy, campaign execution, and measurable business outcomes. * 5+ years leading cross-functional marketing initiatives across creative, content, digital marketing, CRM, lifecycle, and marketing operations teams. * Experience defining CRM, lifecycle, funnel, and attribution strategies using platforms such as HubSpot, Salesforce, or similar marketing automation and CRM tools. * Demonstrated experience partnering with Sales, Growth, or Revenue teams to translate pipeline goals into marketing strategy, reporting, and campaign priorities. * Portfolio or examples showing marketing dashboards, attribution models, funnel reporting, campaign strategies, or performance insights used to guide decisions. * Experience presenting marketing strategy, performance insights, and prioritization recommendations to senior stakeholders. Desired: * Comfort and enthusiasm for using AI as a regular part of how work gets done. * Experience with account-based marketing, demand generation, or revenue marketing programs in a B2B environment. * Experience improving lead scoring, nurture, segmentation, lifecycle journeys, or marketing automation workflows. * Experience working in a professional services, agency, consulting, or complex B2B services environment. * Experience building operating rhythms, intake processes, or cross-functional planning models for marketing teams. ## Additional Information This posting is for an existing vacancy at Klick. The base salary range for this position is between CAD $165,000 - $185,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience. _Our Commitment to Inclusion Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience._", "summaryDescription" : "Senior Director, Marketing Strategy & Operations at Klick. Skills: Marketing strategy, Operations, Pipeline impact, B2B marketing. Lead integrated B2B marketing campaign strategy. Align messaging, channel plans, and pipeline goals", "postedDate" : "2026-06-15T18:02:23.000", "createdAt" : "2026-06-15T21:53:12.424", "lastUpdated" : "2026-06-16T05:56:27.575", "ingestTimestamp" : "2026-06-15T21:53:12.424", "mongoId" : "6a305323f292fd229cf114f1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "B2B marketing", "Marketing strategy", "Campaign execution", "CRM strategy", "Lifecycle strategy", "Funnel strategy", "Attribution strategy", "Performance reporting", "Pipeline reporting", "Revenue reporting", "Operations", "Pipeline impact", "Pipeline management", "Business outcomes", "Performance metrics", "Lead quality", "Conversion visibility", "Sales alignment", "Reporting frameworks", "Dashboard creation", "Revenue impact", "Prioritization", "Decision making", "Life sciences", "Pipeline-driven environment", "Marketing operations", "Demand generation", "Revenue marketing", "Account-based marketing", "Professional services", "Agency environment", "Consulting environment", "HubSpot", "Salesforce" ], "skillCount" : 34, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 710.96625, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.98 }, { "id" : "6a309761f292fd229c0dc002", "title" : "Associate Director of Programs", "company" : "NYU Hillel, Bronfman Center", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for an Associate Director of Programs in New York, adjusted for the education industry and director-level seniority." }, "location" : "NYU Hillel, Bronfman Center", "locations" : [ "NYU Hillel", "Bronfman Center" ], "timestamp" : "2026-06-16T12:11:05.662", "fingerprint" : "65c720dc990b2f6893ea376eed17ce56adc8576a66c9bcad7ec73c40c59ac1bb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hillel/jobs/4706170005", "externalId" : "4706170005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "minimumEducation" : "Bachelor's Degree", "experienceMinYears" : 5, "experienceLevel" : "Director", "rawDescription" : "Applications submitted through the Hillel International website will NOT be considered. To apply, please submit your application through the NYU website linked HERE. Associate Director of Programs NYU Hillel, Bronfman Center Role Overview As a member of the Bronfman Center's senior leadership team, the Associate Director of Programs will execute the vision and mission of the Bronfman Center; ensure appropriate internal alignment with staff, services, and programs; determine and establish performance standards, resources, processes, and metrics to support the overall organizational mission. Oversee the development and delivery of programming, events, and services. Oversee service delivery and quality of student advisement, pastoral care, mentorship, and leadership development for affiliated student groups. Responsible for the Bronfman Center reaching its yearly engagement goals, both in breadth (the number of students reached by Bronfman Center programs) and depth (the number of students deeply engaged in Bronfman Center programs). Oversee the Collegiate Leadership Internship Program (CLIP), the Downtown Minyan, Jewish graduate student organizations, and any additional grant-funded initiative. Qualifications Required Education: Bachelor's Degree Preferred Education: Master's Degree Management (MBA/MPA) Excellent managerial, interpersonal, communication, and organizational skills. Ability to think critically and develop tactical plans in response to strategic needs. Excellent judgment and discretion. or Required Experience: 5+ years of related experience, including management of of program staff members, programs, with at least 2 years at a Jewish campus organization Preferred Experience: 5+ years of relevant experience in a college or university environment. Required Skills, Knowledge and Abilities: Excellent managerial, interpersonal, communication, and organizational skills. Ability to think critically and develop tactical plans in response to strategic needs. Excellent judgment and discretion. Preferred Skills, Knowledge and Abilities: Excellent managerial skills required. Knowledge of Jewish customs, faith, and history. Hebrew language skills. Must be well versed in quality data collection to ensure adequacy, accuracy and legitimacy of data in NYU systems and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards. Additional Information In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $95,000.00 to USD $115,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels. About Hillel International In 1923, Rabbi Benjamin Frankel started Hillel with humble means, a noble mission and a breathtaking vision: to convey Jewish civilization to a new generation. Today, Hillel International continues to enrich the lives of Jewish students and is the largest Jewish campus organization in the world at nearly 1,000 colleges and universities across North America and around the world. As Hillel evolves as an organization, the mission remains steadfast: to create lasting connections with every Jewish student that foster an enduring commitment to Jewish life, learning, and Israel and train them to become the next Jewish leaders. Hillel is an equal opportunity employer. We are committed to creating an accepting and inclusive environment for all.", "summaryDescription" : "Associate Director of Programs at NYU Hillel, Bronfman Center", "postedDate" : "2026-06-16T03:15:43.306", "createdAt" : "2026-06-16T03:15:43.306", "lastUpdated" : "2026-06-16T12:11:05.662", "ingestTimestamp" : "2026-06-16T03:15:43.306", "mongoId" : "6a309761f292fd229c0dc002", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 702.04016, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3079cbf292fd229c03521b", "title" : "Program Director", "company" : "Crossroads Treatment Centers", "salary" : { "min" : 115500.0, "max" : 173000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Manager-level Program Director in Healthcare in North Charleston, SC, adjusted for seniority and company size." }, "location" : "Charleston, SC", "locations" : [ "Charleston, SC", "United States of America" ], "timestamp" : "2026-06-16T15:42:27.344", "fingerprint" : "3ca821dce0e9b58ab3a0f0987df62c48c542a2903b6f99ded770366ce7bf6e34", "source" : "workday", "language" : "en", "applyUrl" : "https://crossroadstreatmentcenters.wd1.myworkdayjobs.com/Crossroads/job/Charleston-SC/Program-Director---North-Charleston--SC_R-104739", "externalId" : "R-104739", "industryFunction" : { }, "locationPoint" : "-34.91667,138.9", "structuredLocations" : [ { "city" : "North Charleston", "state" : "South Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.8546197,-79.9748103" } ], "locationText" : "North Charleston, South Carolina, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceLevel" : "Director", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Budget management", "Performance analysis" ], "hardSkillsList" : [ "Operational metrics", "Data analysis" ], "hardSkills" : [ { "name" : "Operational metrics", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Process management, Cross-functional coordination, Vendor management, Resource planning", "majorSkillsList" : [ "Process management", "Cross-functional coordination", "Vendor management", "Resource planning" ], "coreResponsibilities" : "Oversee daily operations, Develop and implement operational strategies, Manage cross-functional teams, Coordinate with external vendors, Monitor key operational metrics, Develop and manage operational budgets, Identify and implement process improvements, Ensure compliance with regulations, Manage resource allocation, Report on operational performance", "teamCollaboration" : "Cross-functional teams; External vendors; Senior leadership", "projectManagementSkills" : [ "Process improvement methodologies" ], "communicationSkills" : "Report on performance", "innovationCreativity" : "Process improvement", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Improve operational efficiency; Achieve strategic objectives; Ensure high performance standards", "qualificationsBasic" : "3+ years of experience in a senior operational role, Bachelor's degree in a relevant field", "qualificationsPreferred" : "Master's degree or MBA, Experience in a fast-paced, high-growth environment, Experience with process improvement methodologies", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## **Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.** ## ## ## Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Job Description **Essential Duties and Responsibilities include the following and other duties that are assigned.** * Oversee daily program operations and offer assistance where needed, dependent on certification, licensure, and ability. * Oversee the appropriate application and adherence to Organizational and Program Standards, outlined in the Policy and Procedure Manuals, as well as regulatory procedures issues by applicable regulatory authorities. * Perform all necessary responsibilities as directed by immediate supervisor and/or the governance authority. * Screen and interview new associates for hire as needed and submit requests for approval, as necessary. * Orient all new associates to the program or designate appropriate supervisor to provide orientation - this includes completion of new hires policies, review of associate handbook, and orientation to responsibilities, at minimum. * Conduct employee performance reviews, monitor personnel time, and respond to requests for PTO. * Provide for, arrange, and ensure adequate staff training events and development opportunities. * Meet with program leadership to develop Quality/Performance Improvement plans specific to the program. * Coordinate with internal and external persons and agencies to inform, improve, or supplement service provision. **Qualification Requirements:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position requires constant mental alertness, attention to detail, and high degree of accuracy required in completing all assignments. Strong problem-solving skills. Smart, driven, exceptional work ethic. Must be able to follow oral and written instructions and follow –through on all assignments. Excellent organizational skills. Highly detailed-oriented. Ability to work well in a group setting and independently. **Position Requirements:** **Education and/or Experience:** * Four-year degree in counseling or related field, or experience in another field of similar experience. * A minimum of three years supervisory experience is required. * Experience with Large Team a must * MAT experience is required. * Proven track record * Master's degree in the human services field preferred. * Licensed Counselor in South Carolina is preferred. * If recovering, three years of continuous verifiable abstinence is required. * This position requires early morning hours, beginning at 5:00 AM.", "summaryDescription" : "Program Director at Crossroads Treatment Centers. Skills: Process management, Cross-functional coordination, Vendor management, Resource planning. Oversee daily operations. 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At Climate First Bank, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them. Under our Holding Company, Climate First Bancorp, we are also powered by OneEthos. OneEthos operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Join the Movement We’re seeking driven, mission-aligned individuals ready to make an impact. If you’re passionate about sustainability, thrive in a fast-paced, results driven environment, and want to be part of something bigger, you will feel right at home. Our team is one of goal-setters, go-getters, problem solvers, thought leaders, and changemakers. We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we thrive where perseverance and passion turn ambitious goals into reality. Thrive at Climate First Bank At Climate First Bank, we’re investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. Compensation — In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors. Health Coverage — 100% employer-paid for employees; employer contribution for dependents by Us Medical, Dental advanced degree preferred. 10+ years of progressive customer support or call center leadership experience, including senior-level responsibility. Experience in regulated or service-intensive industries such as financial services, healthcare, utilities preferred. Entrepreneurial Self-Starter - take ownership of your work, consistently deliver measurable results, and efficiently solve problems. You have proven success building and scaling customer support or call center operations, ideally in remote or distributed environments, and thrive in fast-paced, high-performance cultures. Organization Eastern Standard Hours. Occasional U. S. travel for company events or leadership sessions. Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance. Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. Equal Opportunity Statement: At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans E-Verify Statement: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9", "summaryDescription" : "Director of Customer Experience at Climate First Bank. Skills: Customer success, Customer retention, Customer satisfaction, Value realization. Focus on customer relationships. Focus on retention", "postedDate" : "2026-06-13T20:39:49.884", "createdAt" : "2026-06-13T20:39:49.884", "lastUpdated" : "2026-06-15T10:13:36.173", "ingestTimestamp" : "2026-06-13T20:39:49.884", "mongoId" : "6a2c7fce74d8ee00a0956644", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Customer support", "Call center operations", "Leadership", "Customer success", "Customer retention", "Customer satisfaction", "Value realization", "Customer support leadership", "Call center leadership", "Scaling operations", "Financial services", "Climate finance", "Solar lending" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 684.9072, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305119f292fd229cefa2fb", "title" : "Senior Director of Digital Membership Strategy", "industry" : "Marketing", "salary" : { "min" : 155327.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T11:53:55.439", "fingerprint" : "a6c7962609ee391a7a5a2ff6228aeb89637ac44f6ae9b2d6cb368d9b6f154754", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/f315cfc6-da3a-464e-a21c-2e858c01b8ce/apply", "externalId" : "f315cfc6-da3a-464e-a21c-2e858c01b8ce", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceLevel" : "Director", "technicalSkills" : "Email marketing, SMS communications, Web engagement, Audience development", "professionalSkills" : [ "Digital strategy", "Audience engagement", "Content strategy", "Brand voice", "Narrative development" ], "hardSkillsList" : [ "Digital communication strategy", "Multi-channel communication", "Performance metrics", "Engagement measurement" ], "softSkillsList" : [ "Leadership", "Strategic thinking" ], "hardSkills" : [ { "name" : "Digital communication strategy", "level" : "intermediate" }, { "name" : "Multi-channel communication", "level" : "intermediate" }, { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Engagement measurement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Strategic thinking" } ], "majorSkills" : "Digital communication, Audience engagement, Team leadership", "majorSkillsList" : [ "Digital communication", "Audience engagement", "Team leadership" ], "coreResponsibilities" : "Develop digital communication strategies, Execute digital communication strategies, Create multi-channel communication plans, Deliver consistent messaging, Strengthen audience relationships, Establish best practices, Ensure alignment across initiatives, Partner with analytics teams, Implement tracking frameworks, Monitor performance metrics, Generate actionable insights, Provide reporting to leadership, Provide strategic recommendations, Represent organization externally, Share knowledge externally, Identify emerging trends, Lead digital strategists, Mentor digital strategists, Develop digital strategists, Manage resources, Manage budgets, Manage team priorities, Evaluate digital program effectiveness, Establish measurement processes", "teamCollaboration" : "Cross-functional collaboration; Digital, social, advertising alignment; Diverse stakeholders alignment", "projectManagementSkills" : [ "Cross-functional projects" ], "domainKnowledge" : "Digital membership strategy; Advocacy; Public affairs; Nonprofit; Political organizations; Mission-driven organizations", "domainList" : [ "digital-membership-strategy", "advocacy", "public-affairs", "nonprofit", "political-organizations", "mission-driven-organizations" ], "domainSpecificKnowledge" : [ "Digital membership strategy", "Advocacy", "Public affairs", "Nonprofit", "Political organizations", "Mission-driven organizations" ], "toolProficiency" : [ "Email platforms", "SMS platforms", "Website platforms", "Analytics systems" ], "communicationSkills" : "Storytelling; Editing", "continuousLearning" : "Professional development budget", "problemSolvingSkills" : "Strategic recommendations", "outcomesObjectives" : "Support engagement goals; Support growth goals; Support organizational impact goals; Drive measurable results", "qualificationsBasic" : "8+ years digital communications experience, 5+ years leading teams, 5+ years advocacy experience, Create compelling communication strategies, Implement analytics and tracking systems, Manage complex cross-functional projects", "qualificationsPreferred" : "Develop talent and foster collaboration, Develop talent and foster collaboration", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Develop and execute comprehensive digital communication strategies across email, SMS, and web channels to support engagement, growth, and organizational impact goals. Create integrated, multi-channel communication plans that deliver consistent messaging and strengthen audience relationships over time. Establish best practices for cross-functional collaboration to ensure alignment across digital, social, and advertising initiatives. Partner with analytics teams to implement tracking frameworks, monitor performance metrics, and generate actionable insights. Provide regular reporting and strategic recommendations to senior leadership and key stakeholders. Represent the organization in external industry and advocacy communities, sharing knowledge and identifying emerging trends. Lead, mentor, and develop a team of digital strategists while managing resources, budgets, and team priorities. Evaluate the effectiveness of digital programs and establish processes for measuring engagement, impact, and organizational outcomes. Requirements: 8+ years of experience in digital communications, digital strategy, or audience engagement roles. 5+ years of experience leading and managing teams, with a demonstrated ability to develop talent and foster collaboration. 5+ years of experience in advocacy, public affairs, nonprofit, political, or mission-driven organizations. Proven ability to create compelling communication strategies that engage large online audiences and drive measurable results. Strong expertise in email marketing, SMS communications, web engagement, and audience development strategies. Experience implementing analytics and tracking systems to support data-driven decision-making. Excellent storytelling, editing, and content strategy skills, with a strong understanding of brand voice and narrative development. Ability to manage complex cross-functional projects and build alignment among diverse stakeholders. Familiarity with digital engagement platforms and tools such as email, SMS, website, and analytics systems. Strong communication, leadership, and strategic thinking skills, with sensitivity to inclusive and audience-centered messaging. Benefits: Competitive annual salary of approximately $155,327. Fully remote work opportunity from anywhere within the contiguous United States. Monthly home office subsidy. Annual internet and phone reimbursement. Annual health and wellness stipend. Comprehensive medical, dental, and vision coverage, with employee and dependent support. Employer-paid life insurance benefits. Generous paid time off, including vacation, sick leave, holidays, and floating holidays. Paid parental leave and family medical leave benefits. 401(k) plan with employer contribution. Annual professional development budget to support career growth and learning. Opportunity to lead high-visibility digital programs with national reach and impact. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Director of Digital Membership Strategy. Skills: Digital communication, Audience engagement, Team leadership. Develop digital communication strategies. Execute digital communication strategies", "postedDate" : "2026-06-15T13:52:50.943", "createdAt" : "2026-06-15T13:52:50.943", "lastUpdated" : "2026-06-16T11:53:55.439", "ingestTimestamp" : "2026-06-16T03:22:19.711", "mongoId" : "6a305119f292fd229cefa2fb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155327, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Digital communication strategy", "Multi-channel communication", "Performance metrics", "Engagement measurement", "Leadership", "Strategic thinking", "Digital communication", "Audience engagement", "Team leadership", "Digital strategy", "Content strategy", "Brand voice", "Narrative development", "Cross-functional projects", "Digital membership strategy", "Advocacy", "Public affairs", "Nonprofit", "Political organizations", "Mission-driven organizations", "Email platforms", "SMS platforms", "Website platforms", "Analytics systems" ], "skillCount" : 24, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 658.42664, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305119f292fd229cefa309", "title" : "Senior Director, Customer Success", "industry" : "Support", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Director in the US SaaS industry, adjusted for director-level experience and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T12:57:39.761", "fingerprint" : "2532271a4c093b04062b0552e861cfbee2d7fa64c359b5a8c5cb8b10cfc2c6e8", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/b84d7473-2921-4679-81a5-6b3847235c49/apply", "externalId" : "b84d7473-2921-4679-81a5-6b3847235c49", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "Director", "technicalSkills" : "CRM platforms, Customer Success platforms", "professionalSkills" : [ "Talent development", "Team scaling", "Performance management", "Stakeholder management", "Data-driven decision-making", "Strategic negotiations", "Risk management" ], "hardSkillsList" : [ "Revenue retention", "Product adoption", "Risk identification", "Customer engagement", "Mitigation strategies", "Business recommendations" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Revenue retention", "level" : "intermediate" }, { "name" : "Product adoption", "level" : "intermediate" }, { "name" : "Risk identification", "level" : "intermediate" }, { "name" : "Customer engagement", "level" : "intermediate" }, { "name" : "Mitigation strategies", "level" : "intermediate" }, { "name" : "Business recommendations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Success, Revenue retention, Team leadership", "majorSkillsList" : [ "Customer Success", "Revenue retention", "Team leadership" ], "coreResponsibilities" : "Own and drive customer success outcomes, Drive gross revenue retention, Drive net revenue retention, Drive product adoption, Drive expansion, Identify customer risk, Lead Customer Success organization, Coach Customer Success organization, Scale Customer Success organization, Foster accountability culture, Foster performance culture, Foster customer advocacy culture, Design scalable operational frameworks, Implement scalable operational frameworks, Design lifecycle processes, Implement lifecycle processes, Design reporting structures, Implement reporting structures, Design dashboards, Implement dashboards, Design performance management systems, Implement performance management systems, Develop consultative customer engagement methodologies, Improve customer adoption, Deepen customer value realization, Support customer retention, Support customer growth, Act as executive sponsor, Manage customer escalations, Lead strategic negotiations, Partner cross-functionally with Sales, Partner cross-functionally with Product, Partner cross-functionally with Marketing, Partner cross-functionally with Support, Align customer insights with product improvements, Align customer insights with expansion strategies, Establish risk management frameworks, Identify churn signals, Implement mitigation strategies, Influence organizational strategy, Translate customer feedback into recommendations, Translate performance data into recommendations", "teamCollaboration" : "Cross-functional partnership; Customer engagement; Team collaboration", "domainKnowledge" : "B2B customer success; Customer lifecycle management; Revenue retention strategies; Product adoption metrics; Customer risk management; Customer value realization; Customer expansion strategies", "domainList" : [ "b2b-customer-success", "customer-lifecycle-management", "revenue-retention-strategies", "product-adoption-metrics", "customer-risk-management", "customer-value-realization", "customer-expansion-strategies" ], "domainSpecificKnowledge" : [ "B2B customer success", "Customer lifecycle management", "Revenue retention strategies", "Product adoption metrics", "Customer risk management", "Customer value realization", "Customer expansion strategies" ], "toolProficiency" : [ "CRM", "Customer Success platforms" ], "communicationSkills" : "Executive presentations; Strategic negotiations", "continuousLearning" : "Professional development; Leadership growth programs", "problemSolvingSkills" : "Analytical mindset; Data-driven decision-making", "specialRequirements" : "Up to 20% travel", "outcomesObjectives" : "Drive gross revenue retention; Drive net revenue retention; Drive product adoption; Drive expansion; Improve customer adoption; Deepen customer value realization; Support long-term retention; Support long-term growth; Identify churn signals early; Implement mitigation strategies; Translate feedback into recommendations; Translate data into recommendations", "qualificationsBasic" : "10-15+ years B2B customer-facing experience, 5+ years leading managers or senior CSMs, Proven track record driving retention, expansion, adoption, Executive presence, Experience managing high-stakes escalations, Experience leading complex commercial negotiations, Ability to build scalable CS frameworks, Ability to build lifecycle programs, Ability to build operational processes, Proficiency with CRM platforms, Proficiency with Customer Success platforms, Use data and insights to inform strategy, Excellent cross-functional collaboration skills, Excellent stakeholder management skills, Ability to influence senior stakeholders, Analytical mindset, Proven leadership skills, Focus on talent development, Focus on team scaling, Focus on performance management", "qualificationsPreferred" : "Travel up to 20% for customer engagement", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own and drive key customer success outcomes, including gross and net revenue retention, product adoption, expansion, and proactive risk identification across a large and diverse customer base. Lead, coach, and scale a high-performing Customer Success organization, including managers and senior Customer Success Managers, fostering a culture of accountability, performance, and customer advocacy. Design and implement scalable operational frameworks, including lifecycle processes, reporting structures, dashboards, and performance management systems to enable data-driven decision-making. Develop repeatable, consultative customer engagement methodologies that improve adoption, deepen customer value realization, and support long-term retention and growth. Act as an executive sponsor for high-value and complex customer relationships, managing escalations and leading strategic negotiations when required. Partner cross-functionally with Sales, Product, Marketing, and Support to align customer insights with product improvements and expansion strategies. Establish proactive risk management frameworks to identify churn signals early and implement mitigation strategies across the customer base. Influence organizational strategy by translating customer feedback and performance data into actionable business recommendations. Requirements: 10–15+ years of experience in B2B customer-facing roles, with at least 5+ years leading and developing managers or senior Customer Success professionals. Proven track record of driving retention, expansion, and adoption metrics within a scaled Customer Success or Account Management organization. Strong executive presence with experience managing high-stakes customer escalations and complex commercial negotiations. Demonstrated ability to build scalable customer success frameworks, lifecycle programs, and operational processes in a data-driven environment. Strong proficiency with CRM and Customer Success platforms, using data and insights to inform strategy and execution. Excellent cross-functional collaboration and stakeholder management skills, with the ability to influence senior internal and external stakeholders. Strong analytical mindset with the ability to translate customer data into actionable insights and strategic recommendations. Proven leadership skills with a focus on talent development, team scaling, and performance management. Ability to travel up to approximately 20% for customer engagement and team collaboration. Benefits: Competitive base salary with performance-based incentive compensation and equity opportunities. Comprehensive healthcare coverage including medical, dental, and vision insurance. Retirement savings plan and financial wellness programs. Flexible remote-first work arrangements supporting work-life balance. Generous paid time off and company holidays. Professional development opportunities and leadership growth programs. Employee wellness initiatives and mental health support resources. Opportunity to lead a high-impact global organization focused on customer value and long-term revenue growth. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Director, Customer Success. Skills: Customer Success, Revenue retention, Team leadership. Own and drive customer success outcomes. Drive gross revenue retention", "postedDate" : "2026-06-15T09:53:11.063", "createdAt" : "2026-06-15T09:53:11.063", "lastUpdated" : "2026-06-16T12:57:39.761", "ingestTimestamp" : "2026-06-16T03:21:46.249", "mongoId" : "6a305119f292fd229cefa309", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 320000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Revenue retention", "Product adoption", "Risk identification", "Customer engagement", "Mitigation strategies", "Business recommendations", "Leadership", "Customer Success", "Team leadership", "Talent development", "Team scaling", "Performance management", "Stakeholder management", "Data-driven decision-making", "Strategic negotiations", "Risk management", "B2B customer success", "Customer lifecycle management", "Revenue retention strategies", "Product adoption metrics", "Customer risk management", "Customer value realization", "Customer expansion strategies", "CRM", "Customer Success platforms" ], "skillCount" : 25, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 653.7837, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305c1bf292fd229cf60b4b", "title" : "Assistant Director, MPA Programs", "company" : "Harvard University", "industry" : "Higher Education", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Assistant Director, MPA Programs at Harvard University in Cambridge, USA, adjusted for manager seniority and the education industry." }, "location" : "Cambridge, MA, United States", "locations" : [ "Cambridge", "MA", "United States" ], "timestamp" : "2026-06-16T11:09:58.726", "fingerprint" : "f75d73752ffbbff938bd9c6dc274c531dbbe4272110f522d62ccbef0f27ff794", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HarvardUniversity/3743990013624336-assistant-director-mpa-programs", "externalId" : "3743990013624336", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cambridge", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3656347,-71.1040018" } ], "locationText" : "Cambridge, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "technicalSkills" : "Excel", "professionalSkills" : [ "Problem solving", "Time management", "Project management" ], "coreResponsibilities" : "Assist with planning and implementation of Summer Program, Coordinate with assisting with delivery of academic sessions, Deliver 1:1 or group advising sessions, Assist with hiring process for over 40 instructors, Handle faculty requests during Summer Program, Set up faculty meetings during Summer Program, Host drop-in office hours for students, Foster relationships with instructors and departments, Assist with design and delivery of programs, Advise students on course selection, Advise students on degree requirements, Advise students on career goals, Advise students on academic concerns, Advise students on personal concerns, Assist with planning and delivery of MPA Orientation, Assist with planning and delivery of Mason Seminars, Work with students on seminar planning, Coordinate support for concurrent degree students, Work on special projects, Meet and counsel prospective applicants, Respond to phone/email inquiries, Design and deliver recruitment sessions, Design and deliver information sessions", "teamCollaboration" : "Colleagues; External organizations", "domainKnowledge" : "Public policy; Public administration; Graduate student services", "domainList" : [ "public-policy", "public-administration", "graduate-student-services" ], "domainSpecificKnowledge" : [ "Public policy", "Public administration", "Graduate student services" ], "toolProficiency" : [ "Microsoft Office Suite" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Professional development opportunities; Tuition assistance; Tuition reimbursement", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Work in office setting, Work nights, Work weekends, Sitting, Near vision use, Computer use, Lifting 20-30 pounds, Bending", "qualificationsBasic" : "Bachelor's degree or equivalent work experience, Minimum of 3 years’ relevant work experience", "qualificationsPreferred" : "Experience working in student services with diverse graduate population", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join the Harvard Kennedy School? The John F. Kennedy School of Government at Harvard University is one of 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Master in Public Administration (MPA) Programs at HKS include an intensive one-year mid-career program (MC/MPA) and a two-year program. The MC/MPA Program enhances the knowledge and skills of established, high-performing professionals who are looking to advance in their careers or transition between sectors. And the two-year MPA program equips students who have prior work experience and have taken graduate-level courses with the skills, perspectives, and nuanced understanding they need to be effective leaders in solving public problems. Job-Specific Responsibilities: Summer Programs This position helps support the MC/MPA Summer Program (a complex, five-week long program serving approximately 200-400 incoming students) and the Mason Fall Launch (a two-week program serving approximately 80-100 incoming students in the Mason Fellows cohort). This includes: • Assisting with planning and implementation of the Summer Program and Mason Fall Launch (this could include: coordinating with presenters; assisting with the delivery of academic sessions, workshops; delivering 1:1 or group advising sessions) • Assisting with the hiring process for over 40 instructors for the Mid-Career Summer Program and Mason Fall Launch from a variety of hiring categories including HKS and non-Harvard faculty • Handling faculty requests during Summer Program • Setting up faculty meetings during Summer Program • Hosting drop-in office hours for students during Summer Program • Fostering relationships with instructors and departments across HKS and Harvard University including Information Technology, Human Resources, International Office, Campus Planning and Operations, Dining, and Media Services to support the Summer Program and Mason Fall Launch. Academic Year This position assists with the design and delivery of programs, services, and events for MPA Programs and students. This includes: • Advising students across MPA Programs (~350-500 total students) on course selection, degree requirements, career goals and planning, and academic and personal concerns (this could include 1:1 or small group advising and office hours) • Assisting with the planning and delivery of MPA Orientation, Mason Seminars, and other program-related student events and seminars (scheduling and coordinating with presenters, sitting in on presentations, etc.) • Working with students on weekly seminar planning • Coordinating support for concurrent degree students • Working on related and special projects and handling other responsibilities, as needed. This position may involve work related to recruiting future MPA programs students, including: • Meeting and counseling prospective applicants (in person or online, responding to phone/email inquiries) • Designing and delivering recruitment and information sessions for applicants Working Conditions: * Work is performed in an office setting * May be required to work nights and weekends Physical Requirements: * Sitting using near vision use for reading and computer use for extended periods of time * Lifting (approximately 20 to 30 pounds), bending, and other physical exertion ## Qualifications Basic Qualifications: * Bachelor’s degree or equivalent work experience required * Minimum of 3 years’ relevant work experience Additional Qualifications and Skills: * Knowledge of Microsoft Office Suite, intermediate Excel skills * Ability to work with students, student organizations, colleagues, clients and external organizations * Communication skills (both written and verbal) * Qualified candidates will have proven problem solving, time management, verbal and written communication, and project management skills. * Candidates must have excellent attention to detail, be self-motivated, creative, collaborative and discrete. * Experience working in student services with diverse graduate population is strongly preferred. * Knowledge and/or interest int the Kennedy School and Harvard University is desirable. * Master’s degree preferred. ## Additional Information * Appointment End Date: This is a fully benefits eligible term appointment through June 30, 2027 * Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position * Pre-Employment Screening: Identity, Education Work Format Details This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on [Employment Outside of Massachusetts](https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employmentoutsidema_policy.pdf). Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges This position is salary grade level 056. Please visit [Harvard's Salary Ranges](https://hr.harvard.edu/salary-ranges) to view the corresponding salary range and related information. Benefits Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: * Generous paid time off including parental leave * Medical, dental, and vision health insurance coverage starting on day one * Retirement plans with university contributions * Wellbeing and mental health resources * Support for families and caregivers * Professional development opportunities including tuition assistance and reimbursement * Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our [Benefits & Wellbeing Page](https://hr.harvard.edu/benefits-wellbeing). EEO/Non-Discrimination Commitment Statement Harvard University is committed to [equal opportunity](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) and [non-discrimination](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf). We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an [equal employment opportunity policy](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's [non-discrimination policy](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf). Harvard's [equal employment opportunity policy](https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmationstatement.pdf) and [non-discrimination policy](https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discriminationandanti-bullyingpolicies.pdf) help all community members participate fully in work and campus life free from harassment and discrimination.", "summaryDescription" : "Assistant Director, MPA Programs at Harvard University. Assist with planning and implementation of Summer Program. 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Creative teams; Senior account teams; Analytics team", "domainKnowledge" : "Healthcare marketing; HCP marketing; Patient marketing; Digital channels; Digital tactics", "domainList" : [ "healthcare-marketing", "hcp-marketing", "patient-marketing", "digital-channels", "digital-tactics" ], "domainSpecificKnowledge" : [ "Healthcare marketing", "HCP marketing", "Patient marketing", "Digital channels", "Digital tactics" ], "communicationSkills" : "Client presentations; Storytelling skills", "continuousLearning" : "Experiment with new apps; Experiment with new technologies", "innovationCreativity" : "Purposeful innovation", "problemSolvingSkills" : "Tease out real why; Actionable recommendations", "outcomesObjectives" : "Meet client business goals; Deliver seamless customer experience; Deliver engaging customer experience; Accelerate decisions; Advance care; Drive meaningful change", "qualificationsBasic" : "6+ years digital strategist experience, Pharmaceutical and healthcare experience, HCP and patient experience, Solid, varied foundation in digital", "qualificationsPreferred" : "Keen interest in emerging technologies, Experience creating omnichannel experience maps, Experience creating digital ecosystems, Experience creating customer journeys, Experience creating dynamic presentations, Experience delivering digital strategy, Experience delivering new thinking, Ability to turn data points into insights, Ability to explain things others may not understand, Ability to get others excited about channels, Ability to get others excited about tactics, Ability to get others excited about innovation, Collaborative nature, Unafraid to tap others for perspectives, Unafraid to tap others for points of view", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About the job At Remedy Edge, we believe health can’t wait. The stakes are higher. The pace is faster. And hesitation costs lives. That’s why Remedy Edge exists—to bring urgency to health. Urgent thinking. Urgent creativity. Urgent action. We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people - from awareness to action, from delay to decision, from possibility to progress. Because when health is on the line, every moment matters. And every edge counts. Inclusivity Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity. Flexibility At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge. Who We Are Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait. Title: Freelance Associate Director, Engagement Strategy Location: NYC - Hybrid Department/Discipline: Experience Collective (ECx) Background The Freelance Associate Director, Engagement Strategy, as part of our The Experience Collective (ECx), partners with our healthcare clients to design modern, unified experiences for HCPs and consumers, predominantly in digital. Our The Experience Collective (ECx) is an established team of digital-first experts who sit at the intersection of strategy, creative, and technology to deliver audience-centric experiences through the right channels, tactics, and partners. Our Engagement Strategists are anchored by tech trends, audience digital habits, digital platform knowledge & best practices, creative technology, CX, and purposeful innovation. In addition to a background in digital strategy (or a related role), our Freelance Associate Director, Engagement Strategist will need to have a keen interest in emerging technologies. Together with other members of The Experience Collective (ECx), they’ll help us chart the future of healthcare marketing and get other teams and our clients excited about it! The Freelance Associate Director, Engagement Strategy position reports into the VP, Director of Engagement Strategy. What You’ll Do Digital/Engagement strategy: Lead the development of channel strategies and tactical plans that meet our clients’ business goals, in partnership with brand strategy and creative teams Omnichannel planning: Lead the development of omnichannel strategies that integrate customer journey mapping, personalization, and data analytics to deliver a seamless and engaging customer experience across all touchpoints Client counsel and leadership: Work alongside senior account, creative, and brand strategy teams to steer the direction of our work from an Engagement perspective – and provide ongoing guidance and insight to clients about the best courses of action Tactical ideation: Tease out the real why behind our clients challenges and guide the team in ideating initiatives that break through barriers and deliver on the key brands priorities in impactful and novel ways. Innovation: Engage with emerging technologies and channels (AI, voice/audio tech, etc.) and identify opportunities for us to introduce new processes, partners, and tactics into our work, leveraging your strategic prowess to navigate it all Thought leadership: Provide guidance on digital marketing trends, best practices, inspiration and proactive POVs on emerging channels or technologies to our clients and our agency. Media integration: Bring working knowledge of media in the healthcare space to provide high level thoughts in plans and opportunities our media partners share What You’ll Bring Advanced-level thinking as a digital strategist with 6+ years of experience Pharmaceutical and healthcare experience across HCP and patient A solid, varied foundation in digital with fluency across CRM, web, mobile, OLA, and SEO/SEM Proven ability to guide connected and personalized omnichannel marketing strategies (eg creating omnichannel experience maps, digital ecosystems, and journeys) Experience creating dynamic and compelling presentations that deliver digital strategy and new thinking into a clear story, across the agency as well as with clients The ability to turn data points into insights that lead to actionable recommendations Fluency in digital and social analytics capabilities so that you can partner with our analytics team to set and evaluate KPIs Fascination with the everchanging digital space – you don’t mind getting your hands dirty to experiment with new apps and technologies An entrepreneurial spirt looking to continually grow and push things to new places The ability to explain things others may not always fully understand in a way that gets them excited about a channel, tactic, or innovation opportunity A collaborative nature that is unafraid to tap others for their unique perspectives and points of view as part of your work process Impeccable written, verbal communication, and storytelling skills  Strong self-direction, motivation, and organization  The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. $100/hr - $110/hr Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.", "summaryDescription" : "Freelance Associate Director, Engagement Strategy at Omnicom Health. Skills: Engagement strategy, Experience planning, Digital strategy. 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Focus on brand strategy. 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We believe the industry's biggest inefficiencies aren't technical problems — they're structural ones. And we're building the team to tackle them. SafeLease is a profitable insurance business that designs, underwrites, and distributes specialty coverage for commercial property owners and their tenants. Most insurance companies either distribute products or bear the risk — we do both. We back our policies with our own capital, which means we control the full stack: product design, tech, and the speed at which we move. That end-to-end ownership lets us offer customers real flexibility, saving time and money for more than 4,000 properties insured for billions in value nationwide. We're a team of 70, growing over 100% annually, and we've done it without sacrificing profitability or culture. Here, you'll get high discretion and a wide aperture of problems to solve. We embrace the newest technologies, move fast together, and operate with the intensity of a small company where every person's work is visible. If you're looking for a place to sharpen your craft alongside people who take their work seriously, you'll fit right in. We are seeking a Director of Strategy & Operations with a consulting background to lead cross-departmental initiatives, partnering with Product, Go-To-Market (GTM), Support, and other teams to drive strategic and operational excellence. This role demands exceptional project management skills, strategic vision, and the ability to align cross-functional efforts with organizational goals in a fast-paced environment. RESPONSIBILITIES - Oversee and drive high-impact, cross-functional projects, ensuring alignment with company strategy and timely execution. - Collaborate with Product, GTM, and Support teams to identify opportunities for operational improvements and implement scalable solutions. - Develop and monitor KPIs to evaluate the success of strategic initiatives and operational processes. - Lead the creation of project plans, timelines, and resource allocation to ensure successful project delivery. - Provide strategic recommendations to senior leadership based on data analysis and industry trends. - Facilitate cross-departmental collaboration, managing stakeholder relationships to drive consensus and outcomes. - Mentor and guide junior team members in project execution and operational strategy. REQUIREMENTS - Bachelor’s degree in Business, Management, or a related field; MBA or advanced degree strongly preferred. - 5-10 years of experience in management consulting, with a focus on strategy, operations, or transformation projects. - Exceptional project management skills, with experience leading large-scale, cross-functional initiatives. - Strong analytical skills, with expertise in tools like Excel, SQL, or Tableau for strategic analysis and reporting. - Proven ability to influence and manage senior stakeholders across multiple departments. - Experience working with Product, GTM, or Support teams in dynamic, high-growth environments. - Ability to navigate complexity and drive results in ambiguous, fast-paced settings. PREFERRED QUALIFICATIONS - Experience leading operational or strategic initiatives in tech or startup environments. - Proficiency with project management tools (e.g., Asana, Jira, or Monday.com http://Monday.com). - Deep understanding of GTM strategies or product development processes. - Experience in the self-storage and/or insurance industry. Why SafeLease? The tech: Our prospects convert fast because we’re solving real problems and delivering serious value to commercial real estate owners. The team: We’re a team of seasoned pros and sharp operators who know how to move fast and build smart. High standards, low ego. The stability: We’re well-funded, growing fast, and we make sure our team shares in that success with competitive pay and equity. The employee experience: We also offer unlimited PTO, full health benefits, flexible work setups, and the kind of culture where people want to show up to do their best work. If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory. Employment at SafeLease is contingent upon a satisfactory verification of a general and criminal background check.", "summaryDescription" : "Director of Strategy & Operations at SafeLease. Skills: Strategy, Operations, Project management. Oversee cross-functional projects. 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That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us. A Day in the Life: The Senior Director, Package & Channel Strategy, will study, outline and provide thought leadership to the sales and marketing organizations to shape our long range package, portfolio and channel plans. These plans will be anchored in the development of the OBPPC (Occasion, Brand, Pack, Price, Channel) framework for system evolution and adoption. Responsible for developing the package strategy alongside the Revenue Growth Management team and Insights departments to ensure we meet consumer needs to optimize category revenue, profitability, and long term growth. Additionally, this role will lead multiyear planning for the sales organization and partner with cross functional leaders for growth enablement. As Senior Director, this role will be responsible for Channel Director (s) and enabling the strategic plan to come to life in commercial planning and field level success. The Impact You'll Make: Develop an occasion, brand, package, price, and channel (OBPPC) vision and growth strategy for portfolio of brands. Lead strategic planning initiatives including opportunity identification, 3-year OBPPC strategy and other channel growth initiatives. Develop the mid-long-term package strategy across all channels, working with the Revenue Growth Management team to ensure all strategies are implemented within the guardrails by the channels and customers. Work with respective Revenue Growth Management, Commercial, and cross functional teams to translate OBPPC and Channel Plan into actionable Customer Execution Plans and Joint Business Plans for customer and bottler teams. Lead a channel director(s) with vast channel coverage. Who You Are: Prefer a Bachelor's Degree in the field of -- Business, Commercial Planning, Revenue Growth Management, Package Strategy and Architecture Additional Experience Desired: More than 7 years of experience in Strategic Planning or Commercial Planning Additional Experience Desired: More than 5 years of experience in Channel, Sales, Package, Strategy or Planning Computer Skills Desired: Strong computer skills, including proficiency with Excel, Word, Power Point, and Outlook. Monster Energy provides competitive total compensation. The estimated annual salary range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location. Pay Range $177,549—$269,000 USD For United States applicants: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read our privacy policy here: Privacy Policy", "summaryDescription" : "Senior Director, Package & Channel Strategy at Monster Energy. Skills: Package strategy, Channel strategy, Sales revenue. Develop and execute package and channel strategies. Drive sales revenue and market share growth", "postedDate" : "2026-06-14T21:48:39.133", "createdAt" : "2026-06-14T21:48:39.133", "lastUpdated" : "2026-06-16T03:03:17.185", "ingestTimestamp" : "2026-06-14T21:48:39.133", "mongoId" : "6a2c969074d8ee00a098ff7a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 177549, "salaryAnnualMax" : 269000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Revenue generation", "Sales planning", "Package strategy", "Channel strategy", "Sales revenue", "Sales strategy", "Brand management", "Market analysis", "Budget management", "Beverage industry", "Consumer packaged goods" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 636.062, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305118f292fd229cef9711", "title" : "Clinical Programs Director, Data Intelligence", "industry" : "Product", "salary" : { "min" : 175000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T11:52:14.797", "fingerprint" : "e33ec02dc306f18ef35f2800aaeabbc1ab2cc2d5dd65faf5a060d2526659bb63", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/9506cdcc-b80f-45b9-8ff5-c7aeb9954842/apply", "externalId" : "9506cdcc-b80f-45b9-8ff5-c7aeb9954842", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "technicalSkills" : "Salesforce, CRM Analytics, Tableau CRM, Einstein, SQL, AI, ML", "professionalSkills" : [ "Roadmap development", "Solution lifecycle management", "Data integration", "Reporting systems", "Decision support", "Stakeholder management", "Strategic operations", "Hands-on optimization" ], "hardSkillsList" : [ "Analytics strategy", "AI/ML application", "Data integration", "Reporting", "Decision support" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Analytics strategy", "level" : "intermediate" }, { "name" : "AI/ML application", "level" : "intermediate" }, { "name" : "Data integration", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Decision support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Data Intelligence, CRM Analytics, AI/ML", "majorSkillsList" : [ "Data Intelligence", "CRM Analytics", "AI/ML" ], "coreResponsibilities" : "Lead the CRM analytics roadmap, Ensure alignment with clinical program strategy, Integrate Salesforce with external datasets, Design AI-driven tools, Implement AI-driven analytics solutions, Enhance molecule tracking, Enhance lifecycle visibility, Enhance workflow automation, Oversee solution lifecycle, Design data intelligence platforms, Develop data intelligence platforms, Test data intelligence platforms, Deploy data intelligence platforms, Optimize data intelligence platforms, Serve as liaison with external partners, Ensure successful delivery of integrated solutions, Deliver monthly performance reporting, Deliver policy deployment reporting, Translate complex data into actionable insights, Drive continuous improvement in data-driven workflows, Enhance efficiency, Enhance operational performance, Enhance specification win outcomes, Partner with cross-functional teams, Ensure alignment of data strategy with business objectives", "teamCollaboration" : "Cross-functional teams; Clinical teams; Commercial teams; Technical functions; Global organizations; Matrixed organizations", "projectManagementSkills" : [ "Roadmap development", "Solution lifecycle management" ], "domainKnowledge" : "Biotherapeutic development; Molecule lifecycle processes; Clinical program management; Clinical databases; GlobalData platforms", "domainList" : [ "biotherapeutic-development", "molecule-lifecycle-processes", "clinical-program-management", "clinical-databases", "globaldata-platforms" ], "domainSpecificKnowledge" : [ "Biotherapeutic development", "Molecule lifecycle processes", "Clinical program management", "Clinical databases", "GlobalData platforms" ], "toolProficiency" : [ "Salesforce", "CRM Analytics", "Tableau CRM", "Einstein" ], "communicationSkills" : "Actionable insights reporting; Leadership decision-making", "innovationCreativity" : "AI-driven tools; AI-driven analytics solutions", "problemSolvingSkills" : "Data translation; Workflow enhancement", "specialRequirements" : "25% travel", "outcomesObjectives" : "Enhance molecule tracking; Enhance lifecycle visibility; Enhance workflow automation; Enhance efficiency; Enhance operational performance; Enhance specification win outcomes", "qualificationsBasic" : "Bachelor’s degree in a scientific, technical, or related field, Experience with Salesforce, Experience with CRM Analytics (Tableau CRM/Einstein), Experience with SQL, Experience with modern data platforms and tools, Demonstrated ability to design and execute large-scale CRM and analytics strategies, Experience applying AI/ML tools, Experience translating AI/ML outputs into actionable business and clinical insights, Understanding of data integration, Understanding of reporting systems, Understanding of analytics-driven decision support in complex environments, Excellent stakeholder management skills, Excellent communication skills, Excellent collaboration skills, Ability to operate both strategically and hands-on, Proven ability to lead cross-functional digital or analytics initiatives with measurable business impact", "qualificationsPreferred" : "Master’s degree preferred, Experience in biotherapeutic development, Experience in molecule lifecycle processes, Experience in clinical program management, Familiarity with external data sources, Familiarity with clinical databases, Familiarity with platforms like GlobalData", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Lead the CRM analytics roadmap for Design In initiatives, ensuring alignment with clinical program strategy and integration of Salesforce with external molecule and clinical datasets. Design and implement AI-driven tools and analytics solutions that enhance molecule tracking, lifecycle visibility, and workflow automation. Oversee the full solution lifecycle, including design, development, testing, deployment, and optimization of scalable data intelligence platforms. Serve as the primary liaison with external analytics, data, and technology partners to ensure successful delivery of integrated solutions. Deliver monthly performance and policy deployment reporting, translating complex data into actionable insights for leadership decision-making. Drive continuous improvement in data-driven workflows to enhance efficiency, operational performance, and specification win outcomes. Partner with cross-functional teams across clinical, commercial, and technical functions to ensure alignment of data strategy with business objectives. Requirements: Bachelor’s degree in a scientific, technical, or related field; Master’s degree preferred. Strong experience with Salesforce, CRM Analytics (Tableau CRM/Einstein), SQL, and modern data platforms and tools. Demonstrated ability to design and execute large-scale CRM and analytics strategies supporting complex workflows and automation. Experience applying AI/ML tools and translating outputs into actionable business and clinical insights. Strong understanding of data integration, reporting systems, and analytics-driven decision support in complex environments. Excellent stakeholder management, communication, and collaboration skills across global, matrixed organizations. Ability to operate both strategically and hands-on, building and optimizing data solutions directly when needed. Experience in biotherapeutic development, molecule lifecycle processes, or clinical program management is a strong plus. Familiarity with external data sources such as clinical databases or platforms like GlobalData is highly valued. Proven ability to lead cross-functional digital or analytics initiatives with measurable business impact. Willingness to travel approximately 25% across global regions (EMEA, USCAN, APAC). Benefits: Annual salary range of $175,000 – $195,000 with eligibility for bonus and incentive compensation. Comprehensive benefits package including medical, dental, and vision insurance. 401(k) retirement savings plan for eligible employees. Paid time off and flexible remote work arrangements for eligible roles. Performance-based bonus and incentive compensation opportunities. Opportunity to shape advanced clinical data intelligence systems with global impact. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Clinical Programs Director, Data Intelligence. Skills: Data Intelligence, CRM Analytics, AI/ML. Lead the CRM analytics roadmap. Ensure alignment with clinical program strategy", "postedDate" : "2026-06-15T10:56:47.521", "createdAt" : "2026-06-15T10:56:47.521", "lastUpdated" : "2026-06-16T11:52:14.797", "ingestTimestamp" : "2026-06-16T03:21:01.829", "mongoId" : "6a305118f292fd229cef9711", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 195000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Analytics strategy", "AI/ML application", "Data integration", "Reporting", "Decision support", "Leadership", "Data Intelligence", "CRM Analytics", "AI/ML", "Roadmap development", "Solution lifecycle management", "Reporting systems", "Stakeholder management", "Strategic operations", "Hands-on optimization", "Biotherapeutic development", "Molecule lifecycle processes", "Clinical program management", "Clinical databases", "GlobalData platforms", "Salesforce", "Tableau CRM", "Einstein" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 630.32245, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Biotech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c926c74d8ee00a0985bd1", "title" : "Program Manager - Customer Experience", "company" : "Blueprint Technologies", "industry" : "Technology", "salary" : { "min" : 100000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T09:53:27.087", "fingerprint" : "5d8ced111c56005ec995cf0cd566e379dfd6313e1311b9e6a06d8e7a0bcb2182", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8003490", "externalId" : "8003490", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Program execution", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Status reporting", "Program insights" ], "hardSkillsList" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting" ], "hardSkills" : [ { "name" : "Workback planning", "level" : "intermediate" }, { "name" : "Execution management", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "UAT program management", "level" : "intermediate" }, { "name" : "Phased rollout management", "level" : "intermediate" }, { "name" : "Iterative rollout management", "level" : "intermediate" }, { "name" : "Cross-functional coordination", "level" : "intermediate" }, { "name" : "Presentation development", "level" : "intermediate" }, { "name" : "Status reporting", "level" : "intermediate" } ], "majorSkills" : "Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning", "majorSkillsList" : [ "Program execution", "Customer experience initiatives", "Cross-functional coordination", "Readiness planning" ], "coreResponsibilities" : "Drive program execution, Drive resolution, Communicate tradeoffs, Plan UAT programs, Execute UAT programs, Define validation phases, Manage phased deployments, Coordinate participant onboarding, Coordinate participant access, Coordinate participant training, Coordinate participant logistics, Synthesize feedback, Manage staged rollout processes, Facilitate feedback loops, Facilitate office hours, Facilitate iteration cycles, Maintain issue tracking, Maintain feedback tracking, Maintain resolution tracking, Partner with engineering teams, Partner with customer experience teams, Partner with readiness teams, Align timelines, Align deliverables, Translate feedback, Prioritize inputs, Ensure alignment across workstreams, Coordinate readiness activities, Coordinate training, Coordinate communications, Coordinate launch preparation, Manage asset development, Manage publication workflows, Manage compliance approvals, Ensure deliverables are complete, Develop presentations, Develop executive updates, Provide status reporting, Provide program insights, Build stakeholder relationships", "teamCollaboration" : "Cross-functional stakeholders; Engineering teams; Field teams; Customer experience teams; Readiness teams; Parallel workstreams", "projectManagementSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT programs", "Phased rollouts", "Iterative rollouts" ], "domainKnowledge" : "Customer experience; Program delivery; Readiness planning; Post-incident engagement", "domainList" : [ "customer-experience", "program-delivery", "readiness-planning", "post-incident-engagement" ], "domainSpecificKnowledge" : [ "Customer experience", "Program delivery", "Readiness planning", "Post-incident engagement" ], "toolProficiency" : [ "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "communicationSkills" : "Written communication; Verbal communication; Presentation skills; Executive updates", "continuousLearning" : "Professional growth; Development opportunities", "problemSolvingSkills" : "Problem-solving; Actionable insights", "outcomesObjectives" : "Successful rollout; Successful adoption; Maintain customer trust; Restore customer trust", "qualificationsBasic" : "5-7+ years program management, Workback planning experience, Execution management experience, Risk mitigation experience, Run UAT programs experience, Run pilots experience, Phased rollouts experience, Iterative rollouts experience, Cross-functional coordination skills, Excellent communication skills, PowerPoint expertise, Operate in ambiguous environments, Organizational skills, Problem-solving skills, Time management skills, Experience with collaboration tools, Experience with project tracking tools, Experience with document collaboration platforms, 1+ year enterprise environment experience", "qualificationsPreferred" : "PMP or PMI certification, Agile/SCRUM methodologies experience, Ring-based deployment familiarity, Experimental rollout frameworks familiarity, Customer experience programs experience, Readiness programs experience, Enablement programs experience, Work with engineering teams experience, Proficiency with modern collaboration tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role You will serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives. Operating in a fast-paced, ambiguous environment, you will act as the connective layer between program strategy and operational delivery—partnering with cross-functional stakeholders, engineering teams, and field teams to ensure successful rollout and adoption of programs. This role is highly execution-focused and requires strong ownership of workback planning, stakeholder alignment, and iterative rollout processes. You will play a key role in ensuring customer trust is maintained and restored through structured program delivery, readiness planning, and post-incident engagement frameworks. Key Responsibilities Program Execution proactively drive resolution and communicate tradeoffs UAT & Validation Ownership Plan and execute User Acceptance Testing (UAT) programs end-to-end Define validation phases and manage phased (“ring-based”) deployments Coordinate participant onboarding, access, training, and logistics Capture and synthesize feedback into structured, actionable insights Phased Rollouts & Iteration Manage staged rollout processes with clear entry and exit criteria Facilitate feedback loops, office hours, and iteration cycles Maintain centralized tracking of issues, feedback, and resolutions Cross-Functional Coordination Partner with engineering, customer experience, and readiness teams to align timelines and deliverables Translate user and field feedback into clear, prioritized inputs Ensure alignment across parallel workstreams to avoid fragmentation Readiness & Enablement Coordinate readiness activities including training, communications, and launch preparation Manage asset development, publication workflows, and compliance approvals Ensure deliverables are complete, clear, and ready for scaled distribution Stakeholder Communication & Reporting Develop high-quality presentations and executive-ready updates Provide clear, timely status reporting and program insights Build strong relationships with stakeholders across multiple organizational levels Required Qualifications 5–7+ years of program or project management experience Proven experience in workback planning, execution management, and risk mitigation Experience running UAT programs, pilots, or phased/iterative rollouts Strong cross-functional coordination skills without direct authority Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise Ability to operate effectively in ambiguous, fast-moving environments Strong organizational, problem-solving, and time management skills Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools, document collaboration platforms) Prior experience working within a large enterprise environment (minimum 1 year) Preferred Qualifications PMP or PMI certification Experience with Agile/SCRUM methodologies Familiarity with ring-based deployment or experimental rollout frameworks Experience in customer experience, readiness, or enablement programs Experience working alongside engineering teams (non-technical program management) Proficiency with modern collaboration tools (e.g., Teams, Planner, Loop, or similar platforms) Demonstrated ability to drive cross-functional orchestration in complex environments Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $100,000– $110,000 per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location : Remote", "summaryDescription" : "Program Manager - Customer Experience at Blueprint Technologies. Skills: Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning. Drive program execution. Drive resolution", "postedDate" : "2026-06-14T08:51:18.760", "createdAt" : "2026-06-14T08:51:18.760", "lastUpdated" : "2026-06-15T09:53:27.087", "ingestTimestamp" : "2026-06-14T08:51:18.760", "mongoId" : "6a2c926c74d8ee00a0985bd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 110000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting", "Program execution", "Customer experience initiatives", "Readiness planning", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Program insights", "UAT programs", "Phased rollouts", "Iterative rollouts", "Customer experience", "Program delivery", "Post-incident engagement", "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 628.61163, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305119f292fd229cefa32c", "title" : "Senior Director, Program Management", "industry" : "Project Management", "salary" : { "min" : 220000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Director, Program Management in the US Biotech industry, adjusted for director-level seniority and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T15:09:35.554", "fingerprint" : "184a37c4859abb400f4353bcdb1a6fdba5f64d5423ff8a81969349751b01d1b1", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/e42db2ef-13f7-4712-9e29-3927ff8a87bb/apply", "externalId" : "e42db2ef-13f7-4712-9e29-3927ff8a87bb", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 12, "experienceLevel" : "Director", "professionalSkills" : [ "Program planning", "Program execution", "Governance processes", "Risk management", "Budgeting", "Forecasting", "Resource allocation" ], "hardSkillsList" : [ "Drug development processes", "Regulatory pathways", "NDA/MAA submission", "Critical path analysis" ], "softSkillsList" : [ "Leadership", "Influencing", "Facilitation", "Decision management", "Organizational", "Analytical", "Agility", "Adaptability", "Execution focus" ], "hardSkills" : [ { "name" : "Drug development processes", "level" : "intermediate" }, { "name" : "Regulatory pathways", "level" : "intermediate" }, { "name" : "NDA/MAA submission", "level" : "intermediate" }, { "name" : "Critical path analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Influencing" }, { "name" : "Facilitation" }, { "name" : "Decision management" }, { "name" : "Organizational" }, { "name" : "Analytical" }, { "name" : "Agility" }, { "name" : "Adaptability" }, { "name" : "Execution focus" } ], "majorSkills" : "Program Management, Cross-functional leadership, Risk Management", "majorSkillsList" : [ "Program Management", "Cross-functional leadership", "Risk Management" ], "coreResponsibilities" : "Lead cross-functional program planning, Lead program execution, Facilitate program strategy meetings, Lead governance meetings, Develop integrated program plans, Maintain integrated program plans, Optimize integrated program plans, Drive governance processes, Identify decision forums, Equip leadership with materials, Partner with external partners, Ensure alignment with partners, Ensure communication with partners, Ensure governance with partners, Oversee program risk management, Identify program issues, Implement mitigation strategies, Partner on program budgeting, Partner on program forecasting, Partner on resource allocation, Promote cross-functional alignment, Promote transparency, Promote accountability, Contribute to continuous improvement", "teamCollaboration" : "Cross-functional teams; External partners; Global stakeholders", "projectManagementSkills" : [ "Program planning", "Program execution", "Integrated program plans", "Risk mitigation", "Budgeting", "Forecasting", "Resource allocation" ], "domainKnowledge" : "Drug development; Regulatory pathways; NDA/MAA submission; Late-stage development; Global drug development; Alliance management", "domainList" : [ "drug-development", "regulatory-pathways", "nda-maa-submission", "late-stage-development", "global-drug-development", "alliance-management" ], "domainSpecificKnowledge" : [ "Drug development", "Regulatory pathways", "NDA/MAA submission", "Late-stage development", "Global drug development", "Alliance management" ], "toolProficiency" : [ "Smartsheet", "Excel", "PowerPoint" ], "communicationSkills" : "Decision framing; Documentation; Communication", "documentationSkills" : "Documentation", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Risk mitigation; Decision making", "outcomesObjectives" : "Successful delivery of development objectives; Successful delivery of commercialization objectives", "qualificationsBasic" : "12+ years pharmaceutical/biotech development, 5+ years leading complex programs, Experience in matrixed environment, Understanding of drug development processes, Experience managing integrated plans, Experience managing timelines, Experience managing budgets, Experience with critical path analysis, Experience working in alliance environments, Leadership skills, Influencing skills, Facilitation skills, Decision-management skills, Organizational skills, Analytical skills, Ability to manage competing priorities, Ability to operate with agility, Ability to operate with adaptability, Ability to operate with execution focus", "qualificationsPreferred" : "Master's degree, Equivalent relevant experience, Significant exposure to late-stage programs, Significant exposure to global drug development programs, Collaboration with Asia-based partners", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Lead cross-functional program planning and execution across clinical, regulatory, commercial, access, manufacturing, medical, and nonclinical functions throughout the full product lifecycle. Facilitate and lead program strategy and governance meetings, including agenda setting, decision framing, documentation, and accountability tracking. Develop, maintain, and continuously optimize integrated program plans, including timelines, budgets, critical paths, interdependencies, and risk mitigation strategies. Drive governance processes by identifying appropriate decision forums and ensuring leadership is equipped with decision-ready materials. Partner with Program Leadership and Alliance Management to ensure alignment, communication, and effective governance with external partners, including international collaborators. Oversee program risk management, proactively identifying issues and implementing mitigation strategies to protect timelines and milestones. Partner with Finance on program budgeting, forecasting, and resource allocation to ensure financial alignment and executive approval processes. Promote strong cross-functional alignment, transparency, and accountability to ensure successful delivery of development and commercialization objectives. Contribute to continuous improvement initiatives within program management processes and organizational operating models. Requirements: Bachelor’s degree in Life Sciences or a related field; Master’s degree preferred or equivalent relevant experience. 12+ years of experience in pharmaceutical or biotech development, including significant exposure to late-stage or global drug development programs. 5+ years of experience leading complex, cross-functional program or project management in a matrixed environment. Strong understanding of drug development processes, including regulatory pathways (NDA/MAA) and submission support activities. Proven experience managing integrated development plans, timelines, budgets, and critical path analysis in complex programs. Experience working in alliance or partnership-based environments, preferably including collaboration with Asia-based partners. Strong leadership and influencing skills with the ability to drive alignment across diverse, global stakeholders. Excellent facilitation, communication, and decision-management skills in cross-functional settings. Strong organizational and analytical skills with the ability to manage competing priorities in a fast-moving environment. Proficiency with project management tools and standard productivity software (e.g., Excel, PowerPoint, Smartsheet). Ability to operate with agility, adaptability, and strong execution focus in complex organizational structures. Benefits: Competitive executive compensation package including base salary, annual incentive bonus, and long-term equity awards. Comprehensive healthcare coverage including medical, dental, and vision insurance for employees and eligible dependents. Retirement savings plan with employer matching contributions. Generous paid time off and flexible work-life balance offerings. Life, disability, and financial protection benefits. Employee wellness programs and support resources. Opportunity to lead high-impact global development programs in rare disease therapeutics. Strong professional development environment within a mission-driven organization. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Director, Program Management. Skills: Program Management, Cross-functional leadership, Risk Management. Lead cross-functional program planning. Lead program execution", "postedDate" : "2026-06-15T10:03:00.376", "createdAt" : "2026-06-15T10:03:00.376", "lastUpdated" : "2026-06-16T15:09:35.554", "ingestTimestamp" : "2026-06-16T03:22:38.832", "mongoId" : "6a305119f292fd229cefa32c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Drug development processes", "Regulatory pathways", "NDA/MAA submission", "Critical path analysis", "Leadership", "Influencing", "Facilitation", "Decision management", "Organizational", "Analytical", "Agility", "Adaptability", "Execution focus", "Program Management", "Cross-functional leadership", "Risk Management", "Program planning", "Program execution", "Governance processes", "Risk management", "Budgeting", "Forecasting", "Resource allocation", "Integrated program plans", "Risk mitigation", "Drug development", "Late-stage development", "Global drug development", 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"applyUrl" : "https://jobs.ashbyhq.com/uipath/26d701c2-3532-4b39-bb17-26d85caf0996/application", "externalId" : "26d701c2-3532-4b39-bb17-26d85caf0996", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "Automation, AI, SaaS, Cloud platforms", "professionalSkills" : [ "Solution design", "Pipeline acceleration", "Go-to-market strategy", "Project governance" ], "hardSkillsList" : [ "Technical advisory", "Solution engineering", "Platform guidance", "Adoption expertise", "Technical storytelling", "Executive communication", "Customer discovery", "Competitive positioning", "Advisory conversations", "Technical recommendations", "Customer business outcomes", "Platform maturity", "Customer patterns", "Adoption blockers", "Competitive insights", "Product feedback", "Reusable playbooks", "Demo assets", "POC approaches", "Adoption frameworks", "Technical best practices", "Account planning", "Business reviews", "Technical positioning", "Go-to-market narratives", "Resource coordination", "Milestone tracking", "Stakeholder management", "Implementation", "Go-live" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Technical advisory", "level" : "intermediate" }, { "name" : "Solution engineering", "level" : "intermediate" }, { "name" : "Platform guidance", "level" : "intermediate" }, { "name" : "Adoption expertise", "level" : "intermediate" }, { "name" : "Technical storytelling", "level" : "intermediate" }, { "name" : "Executive communication", "level" : "intermediate" }, { "name" : "Customer discovery", "level" : "intermediate" }, { "name" : "Competitive positioning", "level" : "intermediate" }, { "name" : "Advisory conversations", "level" : "intermediate" }, { "name" : "Technical recommendations", "level" : "intermediate" }, { "name" : "Customer business outcomes", "level" : "intermediate" }, { "name" : "Platform maturity", "level" : "intermediate" }, { "name" : "Customer patterns", "level" : "intermediate" }, { "name" : "Adoption blockers", "level" : "intermediate" }, { "name" : "Competitive insights", "level" : "intermediate" }, { "name" : "Product feedback", "level" : "intermediate" }, { "name" : "Reusable playbooks", "level" : "intermediate" }, { "name" : "Demo assets", "level" : "intermediate" }, { "name" : "POC approaches", "level" : "intermediate" }, { "name" : "Adoption frameworks", "level" : "intermediate" }, { "name" : "Technical best practices", "level" : "intermediate" }, { "name" : "Account planning", "level" : "intermediate" }, { "name" : "Business reviews", "level" : "intermediate" }, { "name" : "Technical positioning", "level" : "intermediate" }, { "name" : "Go-to-market narratives", "level" : "intermediate" }, { "name" : "Resource coordination", "level" : "intermediate" }, { "name" : "Milestone tracking", "level" : "intermediate" }, { "name" : "Stakeholder management", "level" : "intermediate" }, { "name" : "Implementation", "level" : "intermediate" }, { "name" : "Go-live", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Engineering, Professional Services, Go-to-market strategy", "majorSkillsList" : [ "Customer Engineering", "Professional Services", "Go-to-market strategy" ], "coreResponsibilities" : "Lead customer-facing technical team, Guide team's execution, Partner with GTM leadership, Prioritize customer engagements, Prioritize technical pursuits, Prioritize adoption opportunities, Ensure team focus on high-impact accounts, Ensure team focus on high-impact opportunities, Ensure team focus on customer outcomes, Review quality of technical strategies, Review quality of POCs, Review quality of adoption plans, Review quality of customer advisory engagements, Coach team members, Support strategic customer engagements, Build team capability, Hire team members, Onboard team members, Enable team members, Manage team performance, Develop team careers, Connect technical recommendations, Monitor regional customer patterns, Monitor adoption blockers, Monitor competitive insights, Monitor product feedback, Share feedback with internal teams, Promote use of playbooks, Promote use of demo assets, Promote use of POC approaches, Promote use of adoption frameworks, Promote use of technical best practices, Represent regional technical perspective, Collaborate with GTM leadership, Identify potential services opportunities, Understand customer requirements, Draft SOWs, Oversee Professional Services delivery, Ensure on-time delivery, Ensure on-budget delivery, Act as senior delivery point of contact, Manage escalations, Manage milestone reviews, Manage customer satisfaction, Define delivery standards, Maintain delivery standards, Define project governance frameworks, Maintain project governance frameworks", "teamCollaboration" : "Partnering with GTM leadership; Partnering with sales leadership; Working across pre-sales; Working across delivery; Working across post-sales; Collaborate with GTM leadership; Work with regional sales", "projectManagementSkills" : [ "Project governance" ], "domainKnowledge" : "Enterprise software; Automation; AI; SaaS; Cloud platforms; Architecture; Integrations; Security; Deployment considerations; Professional Services; Go-to-market strategy", "domainList" : [ "enterprise-software", "automation", "ai", "saas", "cloud-platforms", "architecture", "integrations", "security", "deployment-considerations", "professional-services", "go-to-market-strategy" ], "domainSpecificKnowledge" : [ "Enterprise software", "Automation", "AI", "SaaS", "Cloud platforms", "Architecture", "Integrations", "Security", "Deployment considerations", "Professional Services", "Go-to-market strategy" ], "toolProficiency" : [ "UiPath" ], "communicationSkills" : "Executive communication; Customer discovery; Competitive positioning; Advisory conversations; Technical storytelling; Executive presence", "outcomesObjectives" : "Improve technical win rates; Improve adoption outcomes; Improve expansion potential; Improve long-term customer value", "qualificationsBasic" : "Experience leading customer-facing technical teams, Understanding of enterprise software, Understanding of automation, Understanding of AI, Understanding of SaaS/cloud platforms, Understanding of architecture, Understanding of integrations, Understanding of security, Understanding of deployment considerations, Experience across pre-sales customer motions, Experience across post-sales customer motions, Proven ability to build technical field function, Commercial awareness, Credibility with senior technical stakeholders, Credibility with senior business stakeholders, Ability to coach teams on demos, Ability to coach teams on POCs, Ability to coach teams on competitive positioning, Ability to coach teams on technical storytelling, Ability to coach teams on solution design, Ability to coach teams on customer advisory conversations, Judgment in complex customer situations, Judgment in ambiguous customer situations, Excellent communication skills, Excellent executive presence, Excellent stakeholder management skills, Fluency in Mandarin, Fluency in English, Experience overseeing Professional Services engagements, Experience delivering Professional Services engagements", "qualificationsPreferred" : "Experience with Kubernetes a plus, Experience with container orchestration platforms a plus", "workSiteFlexibility" : "Flexible", "rawDescription" : "LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION We are looking for an experienced Director of Customer Engineering to lead our customer-facing technical team in Greater China, covering Mainland China, Taiwan, and Hong Kong. You will guide a team of consultants who operate across the full customer lifecycle - from first technical conversation to successful platform adoption. The team brings together strong technical advisory, solution engineering, platform guidance, and adoption expertise to help customers evaluate, implement, and expand their use of UiPath. You will be responsible for the performance, prioritization, coaching, and execution quality of the team. Beyond leading the core Customer Engineering function, you will play an active role in shaping regional services go-to-market strategy — partnering with GTM and sales leadership on field plays, solution positioning, and pipeline acceleration. You will also carry accountability for the delivery quality of Professional Services engagements in the region, ensuring customers move from contract to value with speed and confidence. Working across pre-sales, delivery, and post-sales motions, you will help the region improve technical win rates, adoption outcomes, expansion potential, and long-term customer value realization. WHAT YOU'LL DO AT UIPATH • Lead, coach, and develop your team across Mainland China, Taiwan, and Hong Kong • Guide the team's execution across demos, technical discovery, POCs, competitive positioning, solution design advisory, platform setup recommendations, and post-sales technical guidance • Partner with GTM leadership to prioritize customer engagements, technical pursuits, and adoption opportunities • Ensure the team is focused on the highest-impact accounts, opportunities, and customer outcomes • Review and improve the quality of technical account strategies, POCs, adoption plans, and customer advisory engagements • Coach team members on technical storytelling, executive communication, customer discovery, competitive positioning, and advisory conversations. • Support complex or strategic customer engagements where senior technical leadership is required • Build team capability through hiring, onboarding, enablement, performance management, and career development • Help the team connect technical recommendations with customer business outcomes, adoption milestones, and long-term platform maturity • Monitor regional customer patterns, adoption blockers, competitive insights, and product feedback, and share them with relevant internal teams • Promote consistent use of reusable playbooks, demo assets, POC approaches, adoption frameworks, and technical best practices • Represent the regional technical perspective in account planning, business reviews, and leadership discussions • Collaborate with GTM leadership on regional go-to-market strategy, work with regional sales for identifying potential services opportunities, understand customer requirements and help draft solutions; draft SOWs • Oversee scoped Professional Services delivery engagements for strategic accounts in the region, ensuring on-time, on-budget outcomes; act as the senior delivery point of contact for escalations, milestone reviews, and customer satisfaction during implementation phases • Define and maintain delivery standards, project governance frameworks, to ensure consistency and quality across Professional Services engagements in the region. WHAT YOU'LL BRING TO THE TEAM • Experience leading customer-facing technical teams such as Sales Engineering, Solution Consulting, Technical Account Management, Customer Engineering, or Technical Consulting • Strong understanding of enterprise software, automation, AI, SaaS/cloud platforms, architecture, integrations, security, and deployment considerations • Experience across both pre-sales and post-sales customer motions • Proven ability to build or evolve a technical field function, including role definition, engagement models, KPIs, and enablement • Commercial awareness, with the ability to support pipeline progression, technical win strategies, adoption, expansion, and retention • Credibility with senior technical and business stakeholders, including executives, architects, automation leaders, and transformation owners • Ability to coach teams on demos, POCs, competitive positioning, technical storytelling, solution design, and customer advisory conversations • Strong judgment in complex or ambiguous customer situations • Excellent communication, executive presence, and stakeholder management skills • Fluency in Mandarin and English, written and spoken • Familiarity with GTM motions, solution plays, partner and pipeline generation strategies; ability to translate technical positioning into compelling go-to-market narratives for services • Experience overseeing or directly delivering Professional Services engagements, including project governance, resource coordination, milestone tracking, and customer stakeholder management through implementation and go-live. Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.", "summaryDescription" : "Customer Engineering Director at UiPath. Skills: Customer Engineering, Professional Services, Go-to-market strategy. Lead customer-facing technical team. Guide team's execution", "createdAt" : "2026-06-16T00:27:58.404", "lastUpdated" : "2026-06-16T12:15:24.109", "ingestTimestamp" : "2026-06-16T00:27:58.404", "mongoId" : "6a306e31f292fd229cfdd346", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Technical advisory", "Solution engineering", "Platform guidance", "Adoption expertise", "Technical storytelling", "Executive communication", "Customer discovery", "Competitive positioning", "Advisory conversations", "Technical recommendations", "Customer business outcomes", "Platform maturity", "Customer patterns", "Adoption blockers", "Competitive insights", "Product feedback", "Reusable playbooks", "Demo assets", "POC approaches", "Adoption frameworks", "Technical best practices", "Account planning", "Business reviews", "Technical positioning", "Go-to-market narratives", "Resource coordination", "Milestone tracking", "Stakeholder management", "Implementation", "Go-live", "Leadership", "Customer Engineering", "Professional Services", "Go-to-market strategy", "Solution design", "Pipeline acceleration", "Project governance", "Enterprise software", "Automation", "AI", "SaaS", "Cloud platforms", "Architecture", "Integrations", "Security", "Deployment considerations", "UiPath" ], "skillCount" : 47, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 627.51965, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30a1fbf292fd229c117a67", "title" : "Customer Experience Coordinator", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Customer Experience Coordinator in Boulder, United States, adjusted for the Healthcare industry and company size." }, "location" : "Boulder, Colorado, United States", "locations" : [ "Boulder", "Colorado", "United States" ], "timestamp" : "2026-06-16T10:55:55.536", "fingerprint" : "96905034d4fd241920813a1ad9004ec800b9a29e2f9c41585e167075393fcdb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/6018871004?gh_jid=6018871004", "externalId" : "6018871004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boulder", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.0149856,-105.2705450" } ], "locationText" : "Boulder, Colorado, United States", "professionalSkills" : [ "Customer service", "Patient care", "Financial guidance", "End-of-life decisions" ], "hardSkillsList" : [ "Payment processing", "Information protection" ], "softSkillsList" : [ "Empathetic", "People-centric" ], "hardSkills" : [ { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Information protection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "People-centric" } ], "majorSkills" : "Customer experience, Customer communication, Problem resolution", "majorSkillsList" : [ "Customer experience", "Customer communication", "Problem resolution" ], "coreResponsibilities" : "Greet every customer, Oversee customer communications, Record communication details accurately, Route urgent medical calls, Deliver personalized experiences, Look for creative ways to say yes, Listen with empathy, Resolve concerns quickly, Anticipate issues before escalation, Keep nurses and doctors updated, Provide confidential guidance, Process payments accurately, Protect personal information, Protect financial information, Follow up with customers, Check on pet's care, Strengthen customer relationships, Celebrate special moments, Capture special moments, Create lasting connections", "teamCollaboration" : "Work with nurses; Work with doctors", "domainKnowledge" : "Veterinary emergency medicine; Financial options; End-of-life decisions", "domainList" : [ "veterinary-emergency-medicine", "financial-options", "end-of-life-decisions" ], "domainSpecificKnowledge" : [ "Veterinary emergency medicine", "Financial options", "End-of-life decisions" ], "toolProficiency" : [ "Practice management software" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Record details accurately", "continuousLearning" : "Learning opportunities; Mentorship", "innovationCreativity" : "Creative ways to say yes", "problemSolvingSkills" : "Resolve concerns quickly; Anticipate issues", "specialRequirements" : "Work nights, Work weekends, Work holidays, Work in noisy environment, Work with unpleasant odors", "outcomesObjectives" : "Perfecting the experience; Strengthen relationships; Create lasting connections", "qualificationsBasic" : "2+ years customer service experience, Advanced computer programs knowledge, Practice management software knowledge, Highly organized, Attention to detail, Able to interact positively, Multitasker, High emotional intelligence, Adaptable, Amenable in high stakes environments, Willing to work in noisy environment, Willing to work with unpleasant odors, Availability nights, weekends, holidays", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU’LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet’s care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don’t need to worry about your student debt Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Customer Experience Coordinator at Veterinary Emergency Group. Skills: Customer experience, Customer communication, Problem resolution. Greet every customer. Oversee customer communications", "postedDate" : "2026-06-16T03:16:28.528", "createdAt" : "2026-06-16T03:16:28.528", "lastUpdated" : "2026-06-16T10:55:55.536", "ingestTimestamp" : "2026-06-16T03:16:28.528", "mongoId" : "6a30a1fbf292fd229c117a67", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Payment processing", "Information protection", "Empathetic", "People-centric", "Customer experience", "Customer communication", "Problem resolution", "Customer service", "Patient care", "Financial guidance", "End-of-life decisions", "Veterinary emergency medicine", "Financial options", "Practice management software" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 625.8825, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305747f292fd229cf37150", "title" : "Customer Experience Manager", "company" : "Simply", "industry" : "Education", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Education industry in Tel Aviv-Yafo, Israel, adjusted for seniority and company size." }, "location" : "Tel Aviv-Yafo, Gush Dan, Israel", "locations" : [ "Tel Aviv-Yafo", "Gush Dan", "Israel" ], "timestamp" : "2026-06-16T08:51:42.321", "fingerprint" : "7be67a0d4c24401ecbbcd6a01b9348e55a1e97a5cdb0a308910b4f2eff9bc851", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.hellosimply.com/careers/8577170002?gh_jid=8577170002", "externalId" : "8577170002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tel Aviv-Yafo", "state" : "Gush Dan", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0302048,34.7957770" } ], "locationText" : "Tel Aviv-Yafo, Gush Dan, Israel", "experienceLevel" : "Manager", "professionalSkills" : [ "Systems thinking", "Operational thinking" ], "hardSkillsList" : [ "AI workflow optimization", "Automation implementation" ], "softSkillsList" : [ "High emotional intelligence", "Sound judgment" ], "hardSkills" : [ { "name" : "AI workflow optimization", "level" : "intermediate" }, { "name" : "Automation implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High emotional intelligence" }, { "name" : "Sound judgment" } ], "majorSkills" : "Customer experience, AI workflows, Team mentoring", "majorSkillsList" : [ "Customer experience", "AI workflows", "Team mentoring" ], "coreResponsibilities" : "Create learner-loving interactions, Develop team capabilities, Develop AI capabilities, Build systems leveraging AI, Improve learner experiences, Mentor teammates, Lead initiatives, Create joyful experiences, Create scalable experiences, Identify high-impact opportunities, Plan for expected scale, Implement AI workflows, Hire new support teammates, Train new support teammates, Optimize AI workflows, Raise bar for communication, Raise bar for experience quality, Identify recurring pain points, Partner to improve product, Reduce need for help, Engage across multiple channels, Shape support processes, Optimize support processes, Shape team structure, Optimize team structure, Shape tool use, Optimize tool use, Shape AI use, Optimize AI use", "teamCollaboration" : "Partner with internal teams; Collaborative and supportive", "domainKnowledge" : "B2C apps; Subscriptions; E-commerce; Consumer tech; AI capabilities", "domainList" : [ "b2c-apps", "subscriptions", "e-commerce", "consumer-tech", "ai-capabilities" ], "domainSpecificKnowledge" : [ "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "communicationSkills" : "Written communication; Verbal communication", "innovationCreativity" : "Think creatively", "problemSolvingSkills" : "Problem-solving; Structured mindset; Analytical mindset; Data-informed mindset", "qualificationsBasic" : "Native-level written English, Native-level verbal English", "qualificationsPreferred" : "Experience working in B2C apps, Experience working in subscriptions, Experience working in e-commerce, Experience working in consumer tech", "rawDescription" : "Simply's mission is to make the pursuit of creative hobbies simple and fun for all. Our top-grossing apps Simply Piano, Simply Guitar, Simply Sing, and Simply Draw put us on the fast track to building the world's largest consumer subscription service for creative learning. With over a million monthly downloads and hundreds of thousands of daily learners, we're building the AI creative companion for every home. We’re looking for people who are passionate about making a meaningful impact in others’ lives - curious, driven team players who care deeply about people, move fast, think creatively, and love solving problems. What will you do? We’re looking for a Customer Experience Manager who creates interactions that make our learners love Simply - experiences that make them go “wow! I really wasn’t expecting that”. You will be part of strategic planning, scaling our operations with both human support and AI, and developing the capabilities of our team and AI to create that “wow” experience. This domain is evolving incredibly fast with AI, so you'll help us build systems that leverage new opportunities as they emerge. You will also uncover opportunities to improve learners’ experiences in the product that will benefit them and meet the goals of both CX and our product teams. Along the way, you’ll mentor teammates, lead initiatives, and help us create joyful, scalable experiences that learners genuinely love. In this role, you will: Strategize with your team to identify and leverage high-impact opportunities that interpersonal interactions create, contributing to our learners’ love of Simply as a brand Plan ahead for expected scale across our products and the support team through the implementation of AI workflows, as well as hiring and training new support teammates Optimize AI workflows to deliver experiences that match the quality of human support Mentor teammates and help raise the bar for learner communication and experience quality Identify recurring learner pain points and partner with internal teams to improve the product experience and reduce the need to ask for help Get hands-on with learner support when needed, engaging across multiple channels with empathy, ownership, and creativity Help shape and optimize support processes, team structure, tools, and use of AI to improve how we deliver support at scale Who are we looking for? Experience implementing and optimizing AI workflows, automation, and modern tools to create high-quality, scalable, and \"wow\" support experiences Experience improving support operations through people, processes, systems, or automation A genuine care for creating thoughtful, high-quality experiences for customers Strong systems and operational thinking, with the ability to identify scalable solutions rather than only solving individual problems Native-level written and verbal English communication skills - MUST High emotional intelligence, empathy, and sound judgment in communication and problem-solving Strong problem-solving skills with a structured, analytical, and data-informed mindset Highly independent and proactive, while remaining collaborative and supportive Excited by rapidly evolving technology and AI capabilities Experience working in B2C apps, subscriptions, e-commerce, or consumer tech - big plus If you’re excited about helping millions of learners around the world discover joy through creativity and music, we’d love to meet you \uD83D\uDE42", "summaryDescription" : "Customer Experience Manager at Simply. Skills: Customer experience, AI workflows, Team mentoring. Create learner-loving interactions. Develop team capabilities", "postedDate" : "2026-06-15T23:26:05.392", "createdAt" : "2026-06-15T23:26:05.392", "lastUpdated" : "2026-06-16T08:51:42.321", "ingestTimestamp" : "2026-06-15T23:26:05.392", "mongoId" : "6a305747f292fd229cf37150", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "AI workflow optimization", "Automation implementation", "High emotional intelligence", "Sound judgment", "Customer experience", "AI workflows", "Team mentoring", "Systems thinking", "Operational thinking", "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 623.2825, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a8ef292fd229cf5293a", "title" : "Customer Experience Specialist", "company" : "Autotrader", "industry" : "E-Commerce", "salary" : { "min" : 27000.0, "max" : 29000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manchester", "locations" : [ "Manchester" ], "timestamp" : "2026-06-16T07:31:44.563", "fingerprint" : "7d4ba7c8184b5db8d7c35ff6f52ac1e97053d9a64d14222f0dbbd3e61fd21fe7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/autotrader/jobs/4245745101", "externalId" : "4245745101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Problem solving", "Adaptability" ], "hardSkillsList" : [ "Multi-tasking", "Troubleshooting technical problems" ], "hardSkills" : [ { "name" : "Multi-tasking", "level" : "intermediate" }, { "name" : "Troubleshooting technical problems", "level" : "intermediate" } ], "majorSkills" : "Customer relationship management, Customer satisfaction, Value realization", "majorSkillsList" : [ "Customer relationship management", "Customer satisfaction", "Value realization" ], "coreResponsibilities" : "Address customer needs, Manage customer interactions, Manage customer conversations simultaneously, Create a seamless and positive journey, Resolve issues efficiently, Ensure customer satisfaction, Troubleshoot technical problems with customer adverts, Escalate complex cases to appropriate teams", "teamCollaboration" : "Collaborate with colleagues; Work together to deliver outstanding results", "domainKnowledge" : "Automotive marketplace", "domainList" : [ "automotive-marketplace" ], "domainSpecificKnowledge" : [ "Automotive marketplace" ], "toolProficiency" : [ "Live chat platform" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem solving; Troubleshooting", "outcomesObjectives" : "Contribute to 88% customer satisfaction score", "qualificationsBasic" : "Experienced in customer service, Natural verbal and written communicator, Solutions champion, Service expert, Team player, Friendly, approachable, warm, welcoming, Comfortable embracing new tools and systems", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Autotrader You’ve probably heard of Autotrader, but do you know what we’re all about?   We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.    At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.  Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.  About the job We’re on the lookout for Customer Experience Specialists to be the friendly voice of our team in our Manchester office. You’ll play a key role in helping customers lease, buy, or sell their vehicles, contributing to our brilliant 88% customer satisfaction score. Our KPIs are centred on how effectively and thoughtfully you address our customers’ needs, making your role crucial to delivering the impressive service we’re known for. The team handles an impressive 13,000 customer interactions every month across inbound calls, emails, and live chat. As part of the team, you’ll rotate between these channels throughout the week, managing an average of 50 interactions per day. Multi-tasking is a must in this role—especially on our live chat platform, where you’ll expertly manage up to three customer conversations simultaneously. Your ability to juggle multiple tasks while maintaining excellent service will make a significant impact on the overall customer experience. Our customers rely on you for a variety of needs, from leasing enquiries to guidance on advertising their vehicles. In every interaction, your goal will be to create a seamless and positive journey, resolving issues efficiently and ensuring satisfaction. You'll also troubleshoot technical problems with customer adverts, escalating complex cases to the appropriate teams to keep everything running smoothly. We know our customers have high expectations, and we’re looking for individuals who can confidently manage a high volume of queries with patience, professionalism, and a calm demeanour. If you’re ready to make a difference and thrive in a fast-paced, customer-focused environment, this could be the perfect role for you. What we're looking for Experienced in customer service, a natural verbal and written communicator who engages effortlessly with all kinds of customers, making every interaction positive and memorable Solutions champion who is driven to go the extra mile, solving problems creatively and adapting your approach to suit each unique customer Service expert that is curious to be in the know, staying up to date with our products and services to deliver the right information at the right time Team player who collaborates with colleagues, sharing updates and working together to deliver outstanding results Friendly, approachable, warm, welcoming, and always ready to create a genuine connection with every customer Someone who can display, and be proud of, our values Digital mindset - you don’t have to be an expert with technology but comfortable embracing new tools and systems During our application process, you will be asked three questions to help us learn more about you, your skills and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further Have a read of Phoebe's blog (here) to understand what it’s like working on the team, and listen to one of the managers, Nadia, on our Roadmap podcast (here), to understand how far customer service has come at Autotrader. Hours The working hours for this role are 9.00am - 5.30pm, Monday to Saturday. If you work on a Saturday or bank holiday, you will then get a day off during the week. The number of Saturdays you work can vary throughout the year and rota’s are shared well in advance so you can plan ahead. We may explore Sunday hours if the business needs us to. Benefits and more We’re offering a salary of £27,000 - £29,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. And you'll receive 28 days holiday, plus bank holidays and comprehensive private medical cover. That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more. On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad. #LI-LG1 #LI-Hybrid", "summaryDescription" : "Customer Experience Specialist at Autotrader. Skills: Customer relationship management, Customer satisfaction, Value realization. Address customer needs. Manage customer interactions", "postedDate" : "2026-06-15T23:22:23.858", "createdAt" : "2026-06-15T23:22:23.858", "lastUpdated" : "2026-06-16T07:31:44.563", "ingestTimestamp" : "2026-06-15T23:22:23.858", "mongoId" : "6a305a8ef292fd229cf5293a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Multi-tasking", "Troubleshooting technical problems", "Customer relationship management", "Customer satisfaction", "Value realization", "Customer service", "Problem solving", "Adaptability", "Automotive marketplace", "Live chat platform" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 620.4535, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30689af292fd229cfc494d", "title" : "Customer Experience Representative", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Customer Experience Representative in Vancouver, Canada, adjusted for the retail industry and part-time employment." }, "location" : "Vancouver, BC, Canada", "locations" : [ "Vancouver", "BC", "Canada" ], "timestamp" : "2026-06-16T09:54:12.594", "fingerprint" : "cf9df337ae1843884cdeff0aabdb4c6575b39d57d0c8536768edf6fd674b66ab", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132228721-customer-experience-representative-", "externalId" : "744000132228721", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Merchandising" ], "softSkillsList" : [ "Adaptability", "Flexibility" ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "majorSkills" : "Customer experience", "majorSkillsList" : [ "Customer experience" ], "coreResponsibilities" : "Support daily store operations, Conduct inventory cycle counts, Replenish stock, Manage product returns, Shelve products, Receive and process incoming merchandise, Use merchandising standards, Create a visually appealing store, Create a warm and welcoming environment, Add joy to customers' lives, Leverage product to tell stories, Engage and connect with customers, Curate specific product collections, Role model Indigo's High Performance Characteristics, Seek information regarding new products, Contribute to a safe environment, Respond to customer feedback, Hold self accountable, Hold others accountable, Own self-development, Provide continuous feedback", "teamCollaboration" : "Provide feedback to Leadership Team", "continuousLearning" : "Willingness to learn new things", "specialRequirements" : "Physical lifting up to 40 pounds", "outcomesObjectives" : "Add joy to our customers' lives", "qualificationsBasic" : "Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec", "qualificationsPreferred" : "Experience in specialty retail, Experience in a retail environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers * Take accountability to respond to customer feedback in a timely manner * Hold self and others accountable * Own self-development and provide continuous feedback to colleagues and Leadership Team * Share ideas with Leadership Team on how to improve the employee and customer experience ## Qualifications * Experience in specialty retail or a retail environment preferred but not required * Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store * Demonstrated commitment to creating an exceptional employee and customer experience * Ability to be mobile on the sales floor for extended periods of time * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) * Bilingualism (French/English) is required for all positions in Québec; other languages an asset ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Experience Representative at Indigo Books & Music. Skills: Customer experience. Support daily store operations. Conduct inventory cycle counts", "postedDate" : "2026-06-15T15:04:26.000", "createdAt" : "2026-06-16T00:13:40.197", "lastUpdated" : "2026-06-16T09:54:12.594", "ingestTimestamp" : "2026-06-16T00:13:40.197", "mongoId" : "6a30689af292fd229cfc494d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Adaptability", "Flexibility", "Customer experience", "Merchandising" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 611.68567, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306684f292fd229cfb27af", "title" : "Director, Medical Strategy & Operations", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Healthcare in White Plains, NY, adjusted for seniority and company size." }, "location" : "VEG Headquarters, White Plains, NY", "locations" : [ "VEG Headquarters", "White Plains", "NY" ], "timestamp" : "2026-06-16T07:13:05.959", "fingerprint" : "1d64a5d08e9137382d1c2ccc94a2f657028a8c36beb296acbf1bc2d4d106abac", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/6030588004?gh_jid=6030588004", "externalId" : "6030588004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "White Plains", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0339862,-73.7629097" } ], "locationText" : "White Plains, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Program management", "Project management", "Stakeholder engagement", "Change management", "Data fluency", "Dashboarding" ], "softSkillsList" : [ "Empathetic" ], "softSkills" : [ { "name" : "Empathetic" } ], "majorSkills" : "Medical strategy, Operations execution, Cross-functional alignment", "majorSkillsList" : [ "Medical strategy", "Operations execution", "Cross-functional alignment" ], "coreResponsibilities" : "Drive medical initiatives from strategy to execution, Own project plans, timelines, and dependencies, Track progress across initiatives, Surface risk early, Design medical pilots, Run medical pilots, Evaluate medical pilots, Build dashboards, Provide go/no-go recommendations, Serve as connector between Medical and senior leaders, Drive cross-functional alignment, Own end-to-end implementation of clinical strategic projects, Manage stakeholders, Manage communications, Manage change management, Manage training operations, Track success, Partner with medical leaders, Develop strategic project updates, Refine strategic project updates, Equip leaders for updates, Build repeatable systems, Drive repeatable systems", "teamCollaboration" : "Connector between Medical and senior leaders; Cross-functional alignment", "projectManagementSkills" : [ "Program management", "Project management" ], "domainKnowledge" : "Emergency veterinary medicine", "domainList" : [ "emergency-veterinary-medicine" ], "domainSpecificKnowledge" : [ "Emergency veterinary medicine" ], "toolProficiency" : [ "Google Sheets", "Tableau" ], "communicationSkills" : "Executive-ready structure; Audience-appropriate updates", "innovationCreativity" : "Innovation", "outcomesObjectives" : "Measurable outcomes", "qualificationsBasic" : "5+ years strategy-and-operations roles, Track record owning cross-functional initiatives, BA or equivalent experience", "qualificationsPreferred" : "Vet med or healthcare experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB VEG is building the future of emergency veterinary medicine. That future requires not only exceptional clinical leadership, but exceptional execution. The Director of Medical Strategy and Operations serves as the strategy and execution backbone of the Medical team. This role sits at the intersection of clinical excellence, operational performance, and innovation. You will drive high-impact strategic initiatives from concept to rollout, support clinical pilots, and build the operational infrastructure that allows senior clinical leaders to focus on strategy and medical expertise. At VEG, we find a way to say YES, so you can do the unexpected. This is a leverage role and your work multiplies the effectiveness of clinical leadership and increases the speed, reliability, and quality of execution across the organization. WHAT YOU’LL DO Take VEG's most important medical initiatives from strategy to structured, scalable execution across the national hospital network. Own project plans, timelines, and dependencies, track progress across initiatives, and surface risk early. Design, run, and evaluate medical pilots and initiatives, building the dashboards and clear go/no-go recommendations leaders rely on. Serve as the connector between Medical and senior leaders across Operations, Data, Product, and People, functions and driving cross-functional alignment. Own end-to-end implementation of VEG-wide clinical strategic projects: stakeholder engagement and management, communications, change management, training operations, and success tracking. Partner closely with medical leaders to develop and refine strategic project updates, ensuring medical leaders are equipped to deliver compelling, audience-appropriate updates across key forums and leadership touchpoints. Build and drive the repeatable systems that make medical leadership execution faster and more reliable as VEG scales. WHAT YOU NEED 5+ years in senior strategy-and-operations roles in high-growth, complex organizations or management consulting (strategy or operations). A track record of owning cross-functional initiatives end-to-end, not advising on them. Strong program and project management: you turn strategy into structured plans and see them through to measurable outcomes. Data fluency and dashboarding (Google Sheets, Tableau, or similar) to track performance and inform decisions. The ability to align senior stakeholders without direct authority and to bring executive-ready structure to ambiguous, high-stakes work. BA or equivalent experience. Vet med or healthcare experience is welcome but not required. WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation including a base salary range of $170,000–$180,000 + bonus + benefits. Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families Unlimited PTO to use for vacation or sick days—however you need it! Generous employee referral program, so our awesome people can bring in more awesome people. And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!! Company laptop and a monthly cell phone reimbursement BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station. DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Director, Medical Strategy & Operations at Veterinary Emergency Group. Skills: Medical strategy, Operations execution, Cross-functional alignment. Drive medical initiatives from strategy to execution. Own project plans, timelines, and dependencies", "postedDate" : "2026-06-15T23:28:39.638", "createdAt" : "2026-06-15T23:28:39.638", "lastUpdated" : "2026-06-16T07:13:05.959", "ingestTimestamp" : "2026-06-15T23:28:39.638", "mongoId" : "6a306684f292fd229cfb27af", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Empathetic", "Medical strategy", "Operations execution", "Cross-functional alignment", "Program management", "Project management", "Stakeholder engagement", "Change management", "Data fluency", "Dashboarding", "Emergency veterinary medicine", "Google Sheets", "Tableau" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 608.782, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6ac874d8ee00a090dea8", "title" : "Director, Pricing Strategy", "company" : "Spot Inc.", "industry" : "FinTech", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Director of Pricing Strategy in the Logistics industry in Charlotte, United States, adjusted for seniority and company size." }, "location" : "Charlotte, North Carolina, United States", "locations" : [ "Charlotte", "North Carolina", "United States", "Chicago", "Illinois", "United States", "Indianapolis", "Indiana", "United States", "Tampa", "Florida", "United States", "Tempe", "Arizona", "United States" ], "timestamp" : "2026-06-16T02:04:31.451", "fingerprint" : "c27b1c326b8169a271ca63ec3c16b1cd11ddef62ba7a829875159846bc33bd21", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://spotinc.com/careers/applynow/?gh_jid=4676184006", "externalId" : "4676184006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "domainKnowledge" : "Financial instruments; Regulatory frameworks; Risk methodologies; Quantitative skills", "domainList" : [ "financial-instruments", "regulatory-frameworks", "risk-methodologies", "quantitative-skills" ], "domainSpecificKnowledge" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills" ], "rawDescription" : "Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career. About the Role The Director of Pricing Strategy is a senior, cross-functional leadership role responsible for owning the full lifecycle of freight pricing, from bid strategy and RFP response through programmatic API-based quoting and real-time margin management. This role sits at the intersection of commercial, data, and technology and serves as the company's authoritative voice on rate strategy, market intelligence, and pricing model architecture. The ideal candidate combines deep freight industry fluency with hands-on analytical capability and technical literacy to collaborate directly with data science and engineering teams. This is a player-coach role with a mandate to build scalable pricing infrastructure that supports both reactive bid work and proactive revenue optimization. Core Responsibilities Bid Management communicate trends to Sales and Operations leadership Maintain competitive rate benchmarks across key lanes and customer verticals Develop and maintain a freight cost and revenue forecasting model covering a 2–3-year history, 6–12-month trend direction, and 30–60-day live calibration layers API comfortable working in SQL, Excel, or BI tools to build and validate pricing models Track record of collaborating directly with sales, operations, and technology teams in a cross-functional capacity Excellent communication skills, able to translate complex pricing analysis into an executive-ready narrative Preferred Experience with freight data platforms or indices (DAT, Cass, Greenscreens, FreightWaves SONAR) Familiarity with Databricks, Sigma, or similar modern data stack tools Exposure to machine learning or statistical forecasting models applied to freight pricing Experience in a TMS environment (TMW, McLeod, MercuryGate, or similar) #LI-CH1 Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success. Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.", "summaryDescription" : "Director, Pricing Strategy at Spot Inc.", "postedDate" : "2026-06-14T21:46:13.736", "createdAt" : "2026-06-14T21:46:13.736", "lastUpdated" : "2026-06-16T02:04:31.451", "ingestTimestamp" : "2026-06-14T21:46:13.736", "mongoId" : "6a2c6ac874d8ee00a090dea8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills" ], "skillCount" : 4, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 604.1024, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3075cbf292fd229c0138d4", "title" : "Associate Director, Relevance Strategy", "company" : "VaynerMedia LLC", "industry" : "Media", "salary" : { "min" : 100000.0, "max" : 127500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York City - ChukMedia", "locations" : [ "New York City - ChukMedia" ], "timestamp" : "2026-06-16T12:05:54.292", "fingerprint" : "3d2e3c0e75c67fa37a4c82c0ad90595490a9a4e971261d8762b2afffbacfd96a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://vaynermedia.com/careers?gh_jid=8008715", "externalId" : "8008715", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceMinYears" : 5, "experienceMaxYears" : 7, "experienceLevel" : "Director", "professionalSkills" : [ "Brand strategy", "Consumer insights", "Digital behavior", "Integrated marketing planning" ], "hardSkillsList" : [ "Qualitative research", "Quantitative research", "Behavioral data analysis", "Cultural analysis" ], "hardSkills" : [ { "name" : "Qualitative research", "level" : "intermediate" }, { "name" : "Quantitative research", "level" : "intermediate" }, { "name" : "Behavioral data analysis", "level" : "intermediate" }, { "name" : "Cultural analysis", "level" : "intermediate" } ], "majorSkills" : "Brand strategy, Consumer insights, Cultural hacking", "majorSkillsList" : [ "Brand strategy", "Consumer insights", "Cultural hacking" ], "coreResponsibilities" : "Identify data-driven insights, Deliver compelling story to client, Bring consumer's world to life, Use qualitative and cultural mining, Synthesize quantitative research, Demonstrate analytical and strategic skills, Solve client's business problems, Stay abreast of competitive landscape, Define new methodologies for cultural analysis, Develop cultural anthropology products, Unlock VaynerMedia's ability to culture hack, Transform client businesses, Evaluate creative concepts, Provide sound feedback, Facilitate brainstorms, Facilitate workshops, Facilitate ideation sessions, Direct strategic development of client presentations, Deliver clear, compelling and persuasive communications, Brief creative teams for ideation", "teamCollaboration" : "Cross-functional teamwork; Client presentations; Creative teams", "domainKnowledge" : "Brand strategy; Consumer insights; Digital behavior; Modern marketing ecosystems; Cultural intelligence; Brand strategy development; Attention planning; Cultural anthropology; Content marketing", "domainList" : [ "brand-strategy", "consumer-insights", "digital-behavior", "modern-marketing-ecosystems", "cultural-intelligence", "brand-strategy-development", "attention-planning", "cultural-anthropology", "content-marketing" ], "domainSpecificKnowledge" : [ "Brand strategy", "Consumer insights", "Digital behavior", "Modern marketing ecosystems", "Cultural intelligence", "Brand strategy development", "Attention planning", "Cultural anthropology", "Content marketing" ], "communicationSkills" : "Client presentations; Persuasive communications", "innovationCreativity" : "Ideation sessions; Greater creativity", "problemSolvingSkills" : "Solve client's business problems", "outcomesObjectives" : "Deliver meaningful results for clients", "qualificationsBasic" : "5 - 7 years experience strategically building brands, Experience understanding intersection of business strategy, consumer insights and digital behavior, Ability to use proper tools to review qualitative, quantitative research, and behavioral data, Collaborate with people of an organization, Strategic thinking ability, Understanding of multiple channels for communications and connections, Self-motivated, Demonstrates initiative", "qualificationsPreferred" : "Experience with Python and machine learning frameworks", "rawDescription" : "VaynerX VaynerX is a family of companies building brands for the now. Founded by Chairman Gary Vaynerchuk in January 2017, the modern-day parent company is home to relevance-driving businesses including VaynerMedia, ChukMedia, Tamara Group, Gallery Media Group, Eva Nosidam Productions, Tingley Lane Trading, and VaynerSpeakers. ABOUT CHUKMEDIA ChukMedia is a VaynerX agency built to help enterprise brands move at the speed of culture. Combining entrepreneurial agility with enterprise-grade execution, ChukMedia partners with Fortune 500 and complex organizations to drive growth across brand, social, creative production, and modern marketing ecosystems Overall Purpose Strategy at VaynerMedia provides a crucial perspective on the business dynamics. We are a human centric, culture obsessed discipline where we dive deep into audience insights, media trends, cultural shifts, and tech innovations that inform our strategic recommendations. Our team is collectively redefining and modernizing the way our clients harness consumer and cultural intelligence, develop brand strategy and plan for attention. KEY AREAS OF RESPONSIBILITY Identify data-driven insights in a logical flow in order to deliver a compelling and enlightening story to client. Bring the consumer’s world to life through the use of qualitative and cultural mining, plus insightful synthesis of quantitative research. Demonstrate analytical and strategic skills to help solve client’s business problems. Stay abreast of the competitive landscape as it pertains to data, human centered research, and scalable qualitative insights delivering meaningful results for our clients. Define/identify new methodologies for cultural analysis and development of cultural anthropology products that unlock VaynerMedia’s ability to ‘culture hack’ at speed and transform our clients’ businesses. Evaluate creative concepts and communication opportunities and provide sound feedback and/or recommendations, as appropriate. Facilitating brainstorms, workshops and ideation sessions that drive greater creativity and innovation. Direct the strategic development of client presentations and other important communication; delivering clear, compelling and persuasive communications to all stakeholders. Brief creative teams for ideation and help facilitate brainstorms and workshops. EXPERIENCE/KNOWLEDGE REQUIRED 5 - 7 years experience with strategically building brands at a top agency, working for Fortune 500 clients - must have experience understanding the intersection of business strategy, consumer insights and digital behavior in grounding big, purposeful ideas. Ability to use the proper tools necessary to review qualitative, quantitative research, and behavioral data to draw and interpret insights. Collaborate with the people of an organization, fostering strong cross-functional teamwork and positive results. Strategic thinking ability with balanced analytical and creative approach to integrated marketing planning. Understanding of multiple channels for communications and connections, and their role in brand and content marketing. Self-motivated and demonstrates initiative in identifying opportunities, discerning a clear path forward and acting upon them swiftly. Unsure if you meet the qualifications? We are always looking for talent which will continue to cultivate an inclusive and representative team that will enhance our perspectives, skill sets, background, and behaviors. We encourage those who are passionate about what we do to apply! Exact compensation may vary based on skills, experience, and location. Employer-sponsored 401k with match Medical, Dental, and vision coverage Unlimited PTO Caregiver (Parental) Leave Health and Wellness benefits Base Salary $100,000—$127,500 USD", "summaryDescription" : "Associate Director, Relevance Strategy at VaynerMedia LLC. Skills: Brand strategy, Consumer insights, Cultural hacking. Identify data-driven insights. Deliver compelling story to client", "postedDate" : "2026-06-16T01:19:47.418", "createdAt" : "2026-06-16T01:19:47.418", "lastUpdated" : "2026-06-16T12:05:54.292", "ingestTimestamp" : "2026-06-16T01:19:47.418", "mongoId" : "6a3075cbf292fd229c0138d4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 127500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Qualitative research", "Quantitative research", "Behavioral data analysis", "Cultural analysis", "Brand strategy", "Consumer insights", "Cultural hacking", "Digital behavior", "Integrated marketing planning", "Modern marketing ecosystems", "Cultural intelligence", "Brand strategy development", "Attention planning", "Cultural anthropology", "Content marketing" ], "skillCount" : 15, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 603.9471, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ab774d8ee00a09468b4", "title" : "Senior Manager - Customer Experience Transformation", "company" : "Baringa", "salary" : { "min" : 85000.0, "max" : 130000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Manager in Sofia, Bulgaria, adjusted for the consulting industry and manager-level experience." }, "location" : "Sofia", "locations" : [ "Sofia" ], "timestamp" : "2026-06-16T02:54:12.710", "fingerprint" : "fecf54581496d478fd74dc8aaf53aea67356db1b26c055059a204627c5ceb9d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/baringa/jobs/4816462101", "externalId" : "4816462101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sofia", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "42.6977028,23.3217359" } ], "locationText" : "Sofia, Bulgaria", "experienceLevel" : "Manager", "rawDescription" : "About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Customer practice are looking for a visionary Customer Experience Senior Manager to join the team. Customer experience is evolving rapidly, with rising expectations, advancing technologies, and a focus on delivering measurable business benefits through differentiated experiences. Our passionate team drives meaningful improvements by working end-to-end—from strategy and customer needs analysis to designing and delivering impactful products and services. With expertise in business, technology, and AI, we lead the way in driving transformational change. We’re seeking experienced management consultants with a proven track record of delivering customer experience transformations across all industries. Candidates must demonstrate experience working with the technologies that underpin outstanding customer experiences—such as large customer engagement platforms, customer data platforms, and customer contact technologies, including advanced AI solutions. Beyond having a strong perspective, you should have directly implemented these innovations to achieve significant customer and business impact. You will be involved in helping clients transform into a customer-centric organisation and delivering a world class customer experience. We are looking for you, if you are passionate about: Customer Experience Strategy & Design: Understanding the clients’ customer journeys, defining the vision, designing the guardrails, and prioritizing the programme improvement opportunities. Leveraging emerging and market leading AI solutions to drive enhanced customer, employee, and user experiences. Reimagining Service: Helping clients reimagine their perception of the contact centre from a cost-sink to a value-add function. Designing and delivering new channels, automation, Contact Centre as a Service technology (CCaaS), AI, and improved routing / IVR. What you will be doing This is a leadership role in our Customer team. We are looking for a leader who is comfortable shaping, leading, and delivering work across the customer lifecycle. As part of our customer leadership team, you should be able to successfully demonstrate the ability to identify and capitalize on areas of opportunity that could result in sales. While first-hand experience in selling professional services within the customer domain is desirable, what is essential is your capability to spot and pursue opportunities for growth and business development. we expect you to be able to successfully demonstrate: True thought leadership with deep expertise in emerging technology and customer experience, maintaining market eminence through client engagements and industry events, whilst leveraging this knowledge to enhance client work and go-to-market proposition. A proven team builder with a track record of nurturing talent, growing teams, and inspiring future leaders. Skilled in driving growth in Customer work through collaboration, leading proposals, sharing insights, and leveraging networks to boost sales and business development. Experienced in selling and delivering customer-focused transformation programmes, blending Design and Delivery to achieve exceptional outcomes. We are also looking for a leader with a depth of experience in Customer Service. Areas we are particularly interested in are: Proven expertise in shaping and delivering future-focused customer service solutions, with management consultancy experience. Experience in selling professional services within the customer domain is desirable Demonstrated success in delivering innovative customer service programmes, applying technology in contact centres and digital channels, ensuring user adoption, and managing complex change initiatives. Your skills and experience Leadership experience in Customer Experience and Customer Service, with expertise in Agile methodologies. Skilled in team leadership, capability building, and engaging with senior stakeholders, including C-suite and Board level executives. Shaping and delivering end-to-end Customer Transformation Programmes, from strategy to execution Strong knowledge of technology and channel, including Contact Centre, Digital, Cloud/CCaaS, and emerging technologies to drive transformative customer experiences. Broad commercial acumen with exposure to professional services work desirable but not essential What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com", "summaryDescription" : "Senior Manager - Customer Experience Transformation at Baringa", "postedDate" : "2026-06-14T21:47:14.138", "createdAt" : "2026-06-14T21:47:14.138", "lastUpdated" : "2026-06-16T02:54:12.710", "ingestTimestamp" : "2026-06-14T21:47:14.138", "mongoId" : "6a2c7ab774d8ee00a09468b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 601.4951, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.98 }, { "id" : "6a306006f292fd229cf84698", "title" : "Customer Experience Specialist", "company" : "Access Systems", "industry" : "Technology", "salary" : { "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waukee, Iowa, United States", "locations" : [ "Waukee", "Iowa", "United States" ], "timestamp" : "2026-06-16T06:41:42.824", "fingerprint" : "2d400010421e410bee08587195faefca04febe098c9f8453bebc2fbf26138e47", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/accesssystemsadminsales/jobs/5164638007", "externalId" : "5164638007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waukee", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.6118485,-93.8845129" } ], "locationText" : "Waukee, Iowa, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "coreResponsibilities" : "Support customer communication, Support customer follow-up, Connect with customers by phone, Connect with customers by email, Partner with Account Managers, Coordinate follow-up, Maintain accurate customer records, Maintain activity notes", "teamCollaboration" : "Partner with Account Managers", "documentationSkills" : "Documenting customer interactions; Documenting updates", "continuousLearning" : "Continuous Training Opportunities; Career Advancement", "problemSolvingSkills" : "Manage multiple customer requests; Follow through to resolution", "qualificationsBasic" : "1-3 years customer service experience, 1-3 years administration experience, 1-3 years office support experience, Manage multiple customer requests, Follow through to resolution, Attention to detail documenting interactions, Attention to detail documenting updates", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday-Friday, 8am-5pm Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist, to support our customers and ensure consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $24/hour based on experience. What You’ll Be Doing: Support customer communication and follow-up tied to quotes, orders, and ongoing requests. Connect with customers by phone and email for check-ins, updates, and routine needs. Partner with Account Managers to help coordinate follow-up and keep communication consistent. Maintain accurate customer records and activity notes in our systems. What We’re Looking for: 1-3 years of experience in customer service, administration, or office support. Ability to manage multiple customer requests and follow through to resolution. Strong attention to detail when documenting customer interactions and updates. Join Our Team and Enjoy: Full Benefits Package, including Medical, Dental, and Vision Insurance. Matching 401(k) Retirement Savings Plan. Continuous Training Opportunities and Career Advancement. Company Events, Team Events, Holiday Banquets, and Incentive Trips. Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more. At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.", "summaryDescription" : "Customer Experience Specialist at Access Systems. Support customer communication. Support customer follow-up", "postedDate" : "2026-06-15T23:21:29.516", "createdAt" : "2026-06-15T23:21:29.516", "lastUpdated" : "2026-06-16T06:41:42.824", "ingestTimestamp" : "2026-06-15T23:21:29.516", "mongoId" : "6a306006f292fd229cf84698", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 49920, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 599.86835, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30778af292fd229c02504f", "title" : "Customer Experience Representative", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Experience Representative in Vancouver, Canada, adjusted for the retail industry and part-time employment." }, "location" : "Vancouver, BC, Canada", "locations" : [ "Vancouver", "BC", "Canada" ], "timestamp" : "2026-06-16T12:37:51.001", "fingerprint" : "b8c75add266925c7392bff968b1c63870fe7dc1fc32d9e588ae93beaac6dc05a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132228721-customer-experience-representative-", "externalId" : "744000132228721", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Support daily store operations, Conduct inventory cycle counts, Replenish stock, Manage product returns, Shelve products, Receive and process incoming merchandise, Use merchandising standards, Create a visually appealing store, Create a warm and welcoming environment, Add joy to customers' lives, Leverage product to tell stories, Engage and connect with customers, Curate specific product collections, Role model Indigo’s High Performance Characteristics, Seek information regarding new products, Seek information regarding promotions, Seek information regarding programs, Contribute to a safe environment, Respond to customer feedback, Hold self accountable, Hold others accountable, Own self-development, Provide continuous feedback to colleagues, Provide continuous feedback to Leadership Team, Share ideas to improve employee experience, Share ideas to improve customer experience", "teamCollaboration" : "Share ideas with Leadership Team", "continuousLearning" : "Willingness to learn new things; Be exposed to all aspects of the store", "specialRequirements" : "Early morning start time, Late night start time, Evening availability, Weekend availability, Holiday availability, Overnight availability", "outcomesObjectives" : "Create an exceptional customer experience; Create an exceptional employee experience", "qualificationsBasic" : "Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec", "qualificationsPreferred" : "Experience in specialty retail, Experience in a retail environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers * Take accountability to respond to customer feedback in a timely manner * Hold self and others accountable * Own self-development and provide continuous feedback to colleagues and Leadership Team * Share ideas with Leadership Team on how to improve the employee and customer experience ## Qualifications * Experience in specialty retail or a retail environment preferred but not required * Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store * Demonstrated commitment to creating an exceptional employee and customer experience * Ability to be mobile on the sales floor for extended periods of time * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) * Bilingualism (French/English) is required for all positions in Québec; other languages an asset ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Experience Representative at Indigo Books & Music. Support daily store operations. Conduct inventory cycle counts", "postedDate" : "2026-06-15T15:04:26.000", "createdAt" : "2026-06-16T01:39:03.519", "lastUpdated" : "2026-06-16T12:37:51.001", "ingestTimestamp" : "2026-06-16T01:39:03.519", "mongoId" : "6a30778af292fd229c02504f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 593.7078, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca34974d8ee00a09ab123", "title" : "Associate Strategy Director", "company" : "Further", "industry" : "Consulting", "salary" : { "min" : 185000.0, "max" : 275000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director-level Strategy role in Atlanta, adjusted for the technology industry and company size." }, "location" : "Atlanta, Georgia", "locations" : [ "Atlanta", "Georgia", "Cleveland", "Ohio", "Dallas", "Texas" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T02:10:16.821", "fingerprint" : "d3c2d49b258399bdb59ac878a2400807218350a94fc047bc9ad48a049d53f65e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/further/jobs/8540030002", "externalId" : "8540030002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "Director", "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Tableau, Power BI, Looker, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure", "professionalSkills" : [ "Customer journey design", "Analytics program design", "Measurement program design", "Optimization program design", "Data strategy development", "Data initiative leadership", "Client-facing workshops", "Discovery sessions", "Executive presentations", "Change management", "Ambiguity navigation", "Team mentoring", "Results driving", "Business development", "Proposal writing", "Pricing strategy" ], "hardSkillsList" : [ "Data ecosystems", "Analytics", "Measurement", "Optimization", "Data strategy", "Data initiatives", "Client engagement", "Business growth", "Client relationships", "Mentorship", "Hypothesis-driven approach", "Business plan translation", "Team execution", "Value narrative crafting", "Business development", "Pitching", "Scoping", "Proposals", "Pricing", "Partnership building", "Relationship expansion", "Strategic direction", "Firm vision", "Firm values", "Solution offerings", "Client engagements", "Decision-making influence", "Change management", "Information impact", "Constraint impact", "Client ecosystem navigation", "Client Services partnership", "Business Development partnership", "Opportunity pursuit", "Engagement shaping" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data ecosystems", "level" : "intermediate" }, { "name" : "Analytics", "level" : "intermediate" }, { "name" : "Measurement", "level" : "intermediate" }, { "name" : "Optimization", "level" : "intermediate" }, { "name" : "Data strategy", "level" : "intermediate" }, { "name" : "Data initiatives", "level" : "intermediate" }, { "name" : "Client engagement", "level" : "intermediate" }, { "name" : "Business growth", "level" : "intermediate" }, { "name" : "Client relationships", "level" : "intermediate" }, { "name" : "Mentorship", "level" : 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"problemSolvingSkills" : "Root cause analysis; Troubleshooting; Data-driven decision making", "outcomesObjectives" : "Drive business growth; Leave measurable mark; Drive measurable results", "qualificationsBasic" : "10-15 years of experience, Track record of designing analytics programs, Experience developing data strategies, Experience leading data initiatives, Ability to lead client-facing workshops, Ability to lead discovery sessions, Ability to lead executive presentations, Change management skills, Comfort navigating ambiguity, Demonstrated success mentoring teams, Driving measurable results on projects", "qualificationsPreferred" : "PhD preferred, Specific ML framework experience, Cloud platform certs", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WE’RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further. Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let’s chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and leaving a measurable mark on the clients you serve. This is a leadership role in the organization, and you would not only be a senior SME on client accounts, but be responsible for teaching others how to identify opportunities for strategic growth and impact on client accounts. You will drive business growth, lead strategic client relationships, and mentor the next generation of practitioners, all while applying our Hypothesis-Driven Approach to some of the most complex data and digital challenges our clients face. You will sit in one of our office locations on a hybrid schedule. The team is in office on Tuesdays, Wednesdays and Thursdays. What experience should you have: 10-15 years of experience in full scale customer journey and data ecosystems, with a track record of designing comprehensive analytics, measurement, and optimization programs. Experience developing complex data strategies and leading cross-functional data initiatives at enterprise scale. Proven ability to lead client-facing workshops, discovery sessions, and executive presentations, including with net-new prospects. Strong change management skills and comfort navigating ambiguity at the senior client level. Demonstrated success mentoring teams and driving measurable results on multi-workstream projects. What you’ll be doing in this role: Champion and apply our Hypothesis-Driven Approach across large, complex engagements, communicating it clearly to both internal teams and senior client stakeholders. Translate client goals into measurable business outcomes; plan, delegate, and lead team execution while crafting a compelling value narrative for every engagement. Lead business development — from pitches and scoping to proposals and pricing — building trusted partnerships that extend and expand client relationships over time. Provide strategic direction and mentorship to cross-functional teams, championing the firm's vision, values, and evolving solution offerings. Own major client engagements end-to-end: influence decision-making, navigate change management, and communicate the downstream impact of new information or constraints on the client's ecosystem. Partner with Client Services and Business Development to pursue new opportunities and shape the direction of ongoing engagements Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more. Apply today or check out all our opportunities! #LI-Hybrid Applicants must be currently authorized to work in the United States on a full-time basis. The company does not anticipate providing sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this individual position. By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U. S. state of California, you can read about our data practices and your related privacy rights here. If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here.", "summaryDescription" : "Associate Strategy Director at Further. Skills: Data strategy, Analytics, Client engagement, Team leadership. Champion Hypothesis-Driven Approach. 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We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and business to co-develop technologies. Join us as we support Singapore’s vision of building a Smart Nation – a nation of possibilities empowered through info-communications technology and related engineering. The Cybersecurity Group (CSG) is the cybersecurity arm of GovTech that is committed to creating a trusted digital Government for Singapore. You will be joining the Plans, Policy ability to grasp complex topics and distill into clear and easy-to-understand concepts; ability to develop creative solutions; ability to form logical, coherent reasoning Ability to work collaboratively in a cross-functional team environment Able to work independently and persevering attitude Singapore Citizen only", "summaryDescription" : "Cybersecurity Strategy (Deputy Director) at GovTech. Develop creative solutions. 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That's not our style. We're the risk takers, the trailblazers, the game-changers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us. A Day in the Life: In the position of Director, Channel Strategy, you will serve as a key strategic business partner to the Revenue Growth Management, Commercial and Portfolio Strategy, Sales, and Marketing teams. You will translate enterprise‑level OBPPC, package, and channel strategies—set by the Sr Director, Package recommend pivots as needed based on real‑time learnings. Cross‑Functional Collaboration Work closely with Commercial, Marketing, RGM, Category Insights, and Channel Sales teams to ensure alignment and integrated planning. Provide channel subject‑matter expertise to internal partners to support business case development, new package introductions, and innovation pathways. Strategic Communication Synthesize insights and recommendations into clear narratives for leadership, customer teams, and cross‑functional partners. Ensure senior management is informed on channel performance, risks, and opportunities. Who You Are: Prefer a Bachelor's Degree in the field of --Business Administration, Finance, Economics, or related field of study Additional Experience Desired: More than 7 years of experience in Consumer Packaged Goods (CPG) industry Additional Experience Desired: More than 10 years of experience in Commercial Planning Computer Skills Desired: Proficient in Microsoft Applications Preferred Certifications: N/A Additional Knowledge or Skills to be Successful in this role: Nielsen, IRI, Consumer Insights Monster Energy provides competitive total compensation. The estimated annual salary range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location. Pay Range $114,000—$152,000 USD For United States applicants: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read our privacy policy here: Privacy Policy", "summaryDescription" : "Director, Channel Strategy at Monster Energy", "postedDate" : "2026-06-14T20:07:14.248", "createdAt" : "2026-06-14T20:07:14.248", "lastUpdated" : "2026-06-16T04:35:48.296", "ingestTimestamp" : "2026-06-14T20:07:14.248", "mongoId" : "6a2c968d74d8ee00a098fe76", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 114000, "salaryAnnualMax" : 152000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 588.67084, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307615f292fd229c0162c6", "title" : "Senior Product Manager – Core Experience", "company" : "IG US Holdings, Inc.", "industry" : "FinTech", "salary" : { "min" : 165000.0, "max" : 235000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in Chicago, adjusted for the FinTech industry and company size." }, "location" : "Chicago, Illinois, United States", "locations" : [ "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-16T11:09:25.505", "fingerprint" : "7f9deb48b9e041f8297200a8c8d1c593ae363ec7c596d085d74fbb7872c123d0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tastylive/jobs/6015691004", "externalId" : "6015691004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, Machine learning", "professionalSkills" : [ "Product strategy", "Business cases", "Market research", "Financial metrics", "Non-functional requirements" ], "hardSkillsList" : [ "Prototyping", "A/B testing", "Advanced analytics", "Roadmapping" ], "hardSkills" : [ { "name" : "Prototyping", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Advanced analytics", "level" : "intermediate" }, { "name" : "Roadmapping", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Platform ownership, Consumer experience", "majorSkillsList" : [ "Product strategy", "Platform ownership", "Consumer experience" ], "coreResponsibilities" : "Own customer journey, Own critical experiences, Own feature builds, Support onboarding, Support fraud, Support account security, Support funding flows, Support account management, Set platform standards, Partner with design, Partner with engineering, Establish navigation patterns, Establish shared UI components, Establish design conventions, Own accessibility standards, Drive measurable business outcomes, Develop product strategy, Translate business vision, Measure impact, Build business cases, Conduct market research, Define metrics, Hold yourself accountable, Navigate complexity, Manage stakeholder relationships, Operate as connective tissue, Resolve prioritization conflicts, Contribute to shared conventions, Ensure platform decisions serve business, Ensure platform decisions serve customers, Communicate with executive stakeholders, Translate between technical and business, Leverage emerging technologies, Enhance product capabilities, Solve customer problems, Establish monitoring strategies, Ensure adherence to requirements", "teamCollaboration" : "Cross-functional teams; 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Role: Senior Product Manager, Core Experience Location: Chicago, IL - Hybrid (3 days/week in office) Our Product Team manages the portfolio of features and enhancements that power tastytrade, guiding each initiative from initial concept through discovery, build, deployment, and continuous improvement. We're hiring a Senior Product Manager to own the foundation every tastytrade customer touches — the core platform experience across mobile, web, and desktop including onboarding, discovery, and the connections between our vertical trading products. This role reports into the Lead Product Manager and is a high-visibility role with real platform ownership and significant cross-functional influence. tastytrade's product org is actively growing, and this role is part of that build. You'll have the opportunity to help shape not just the core platform experience, but the ways of working and sharing conventions that scale with the team. What You’ll Do: Own the customer journey Own critical experiences and feature builds to support onboarding, fraud and account security, funding flows, and account management. Set platform standards Partner with design and engineering to establish the navigation patterns, shared UI components, and design conventions that create a consistent experience across tastytrade's products and platforms. Own accessibility standards as a platform-level commitment, ensuring shared components, navigation frameworks, and onboarding flows meet or exceed WCAG guidelines. Drive measurable business outcomes: Develop product strategy that translates business vision into executable plans, using data-driven frameworks to measure impact through OKRs and KPIs — with particular focus on activation rates, funding conversion, feature discoverability, and cross-sell. Build business cases with ROI projections and conduct market research to inform strategic direction. Define the metrics that matter for platform health and customer progression and hold yourself accountable to them. Navigate complexity and stakeholder relationships Operate as the connective tissue between vertical product teams (equities, options, futures, FX, etc.) and the broader organization —helping resolve prioritization conflicts, contributing to shared conventions, and ensuring that platform-level decisions serve both the business and end customers well. Communicate confidently with executive stakeholders while effectively translating between technical and business perspectives. Leverage emerging technologies Use AI and emerging technologies to enhance product capabilities and solve customer problems more effectively — from smarter onboarding personalization to intelligent cross-sell surfaces and proactive account management tools. Establish monitoring strategies to ensure ongoing adherence to performance, security, and reliability requirements for post-launch. Who You Are: 6+ years of product management experience with demonstrated success driving complex, cross-functional product initiatives on multi-PM teams Consumer Experience & Discovery: Deep expertise in consumer-facing experiences that span mobile and web, with a strong point of view on navigation, information architecture, onboarding, and product discovery and design. You've thought hard about how customers progress through a product over time, not just how they use it in a single session Strong technical and commercial acumen: you can define comprehensive non-functional requirements and work in lockstep with engineering teams while building business cases and tracking financial metrics tied to product performance Proficiency with advanced PM methods and emerging technologies: Skilled with prototyping, A/B testing, advanced analytics, and road mapping platforms, with experience leveraging AI and machine learning to optimize product capabilities Excellent communication and collaboration skills: Able to tailor messaging to diverse stakeholders from engineers to executives, with a track record of influencing without authority across teams with competing priorities Passion for empowering individual traders and improving the trading experience through data-driven insights and strategic decision-making Strongly Preferred Experience: Experience in fintech or an adjacent regulated industry (e. g. insurance, gaming) or retail trading, brokerage operations, or financial markets technology is a meaningful advantage — you understand that platform decisions carry compliance and operational weight, not just UX tradeoffs Company Perks + Benefits:    Performance Bonuses    Stock Purchase Options    Medical/Vision/Dental Benefits  401k Plan   Annual educational / conference stipend 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)    10 Paid Sick Days    Gym Membership Reimbursement    Commuter Benefits    Pet Insurance    Wellness & Mental Health Programs    Charitable Donation Matching    Two Paid Volunteer Days Off    Daily catered lunch when in the office    Full kitchen with snacks and beverages    In-building gym    Shuttle to/from Metra    Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars Base Salary Range: $150,000 - $190,000 The actual salary offered will be based on the candidate's level of experience and qualifications. Discretionary Performance Bonus: 15-20% of base salary based on individual and company performance. About IGNA + tasty IG North America is home to tastytrade, tastylive & tastyfx—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here. Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. tastytrade | tastylive  | tastyfx 1330 W Fulton Market, Chicago, IL 60607   *Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! ", "summaryDescription" : "Senior Product Manager – Core Experience at IG US Holdings, Inc.. Skills: Product strategy, Platform ownership, Consumer experience. Own customer journey. Own critical experiences", "postedDate" : "2026-06-16T01:18:33.027", "createdAt" : "2026-06-16T01:18:33.027", "lastUpdated" : "2026-06-16T11:09:25.505", "ingestTimestamp" : "2026-06-16T01:18:33.027", "mongoId" : "6a307615f292fd229c0162c6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 165000, "salaryAnnualMax" : 235000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Prototyping", "A/B testing", "Advanced analytics", "Roadmapping", "Product strategy", "Platform ownership", "Consumer experience", "Business cases", "Market research", "Financial metrics", "Non-functional requirements", "Roadmap planning", "Consumer-facing experiences", "Mobile and web", "Onboarding", "Product discovery", "Fintech", "Trading experience", "Brokerage operations", "Financial markets", "Roadmapping platforms" ], "skillCount" : 21, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 585.89777, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cb0ee74d8ee00a09db8db", "title" : "Director, Growth & Experience Systems", "company" : "Neo", "industry" : "Marketing", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Director of Growth & Experience Systems in Calgary, Canada, adjusted for the FinTech industry and full-time employment." }, "location" : "Calgary, AB", "locations" : [ "Calgary, AB" ], "timestamp" : "2026-06-16T02:41:03.067", "fingerprint" : "221c2f729df5d9bc7a9c2aa5136f419adbb84f9a548131dc9d8f273a2a41eb38", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/neofinancial/2956d724-6d5c-47b6-b379-f1dc3730e4a5/application", "externalId" : "2956d724-6d5c-47b6-b379-f1dc3730e4a5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Calgary", "state" : "Alberta", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "51.0456064,-114.0575410" } ], "locationText" : "Calgary, Alberta, Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Systems design", "Process design", "Change management" ], "hardSkillsList" : [ "Operational data analysis", "Business case building", "Revenue generation", "Customer retention", "Cross-selling", "Customer engagement", "Customer LTV analysis" ], "hardSkills" : [ { "name" : "Operational data analysis", "level" : "intermediate" }, { "name" : "Business case building", "level" : "intermediate" }, { "name" : "Revenue generation", "level" : "intermediate" }, { "name" : "Customer retention", "level" : "intermediate" }, { "name" : "Cross-selling", "level" : "intermediate" }, { "name" : "Customer engagement", "level" : "intermediate" }, { "name" : "Customer LTV analysis", "level" : "intermediate" } ], "majorSkills" : "Customer operations systems, Growth enablement, Process transformation", "majorSkillsList" : [ "Customer operations systems", "Growth enablement", "Process transformation" ], "coreResponsibilities" : "Redesign customer operations systems, Design revenue/LTV-generating motions, Operationalize revenue/LTV-generating motions, Analyze operational data, Identify root causes, Redesign processes from first principles, Shape investment in AI infrastructure, Design for dual outcomes, Connect operations systems to lifecycle architecture, Define success metrics for transformation, Measure LTV lift, Measure efficiency gains, Measure quality outcomes", "teamCollaboration" : "Partner with technical teams", "domainKnowledge" : "Customer lifecycle architecture; Fintech operations; Subscription businesses", "domainList" : [ "customer-lifecycle-architecture", "fintech-operations", "subscription-businesses" ], "domainSpecificKnowledge" : [ "Customer lifecycle architecture", "Fintech operations", "Subscription businesses" ], "innovationCreativity" : "AI-assisted operational infrastructure", "problemSolvingSkills" : "Root cause analysis; Process redesign", "specialRequirements" : "Security screening, Criminal records check, Credit check", "outcomesObjectives" : "Deepen customer relationships; Drive customer LTV; Deliver high-quality customer experiences; Drive efficiency at scale; Enable growth motions; Maintain customer trust; Support as growth enabler", "qualificationsBasic" : "Experience transforming customer operations systems, First-principles thinker, Commercial instinct, Data fluency, Systems design capability, Change management experience, Experience in fintech, banking, or subscription businesses, Comfort with ambiguity", "qualificationsPreferred" : "AI-assisted operational infrastructure design", "rawDescription" : "Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners As our team continues to grow, we are always looking to connect with exceptional talent for future opportunities. While we may not have an immediate opening today, we proactively review applications to match great people with the right roles as they open up. If this role aligns with your career goals, we encourage you to submit your interest. We’ll keep your profile active and reach out the moment a matching opportunity arises. Director, Growth & Experience Systems Role Purpose Neo is transforming its customer operations from a cost center into a growth enabler. The Director, Growth & Experience Systems is the person who architects that transformation — redesigning the systems, processes, and tools that power how we serve customers so that every interaction deepens the relationship and drives LTV. This role works on the business, not in it. It combines first-principles operational thinking with a commercial growth lens — designing systems that simultaneously deliver high-quality customer experiences, drive efficiency at scale, and enable growth motions (cross-sell, retention, proactive engagement) where appropriate. Key Responsibilities • Systems Transformation: Redesign the systems that power customer operations — chatbot, knowledge base, help center, agent tools — to be conducive to support as a growth enabler, not merely a resolution function. • Growth Integration: Design and operationalize revenue/LTV-generating motions within customer interactions — retention saves, cross-sell prompts, engagement nudges, proactive outreach — while maintaining customer trust. • Process Design (First Principles): Analyze operational data, identify root causes, and redesign processes from first principles. Question whether a process should exist before optimizing it. • AI & Automation Strategy: Partner with technical teams to shape investment in AI-assisted operational infrastructure. Design for dual outcomes: customer satisfaction AND growth enablement in the same interaction. • Lifecycle Integration: Connect operations systems into the broader lifecycle architecture — ensuring that support interactions are informed by and contribute to the customer's lifecycle state. • Measurement & ROI: Define success metrics for the transformation. Measure LTV lift from operations interactions, efficiency gains from systems redesign, and quality outcomes. What We're Looking For • Experience transforming customer operations systems — chatbot strategy, knowledge architecture, self-serve design, AI-powered support • First-principles thinker — has eliminated processes, not just optimized them • Commercial instinct — understands how to embed growth motions into service interactions without compromising customer trust • Data fluency — can read operational data, identify patterns, build the business case for transformation • Systems design capability — can spec and direct technical builds (doesn't need to code, but needs to architect) • Change management experience — has transformed how existing teams work, not just built greenfield • Experience in fintech, banking, or subscription businesses where support directly impacts retention and revenue • Comfort with ambiguity — we're defining what \"operations as growth channel\" means; you'll help figure it out WORKING AT NEO: The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading. We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path. At Neo, ownership is part of how we think and operate. For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company’s long-term success. Regardless of role, every team member is expected to think like an owner and make decisions that move the business forward. APPLY WITH US: We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check. By continuing with your application, you agree to the Candidate Privacy Notice https://www.neofinancial.com/candidate-privacy-policy.pdf, which guides how we process your personal information for the purpose of your application. Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us. We are hiring for an open, vacant position.", "summaryDescription" : "Director, Growth & Experience Systems at Neo. Skills: Customer operations systems, Growth enablement, Process transformation. Redesign customer operations systems. 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We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of Customer Success Managers in a high-growth enterprise environment. You will be responsible for ensuring the Customer Success Team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer solutions. In this role, you will manage a team that strengthens Global Relay's relationships with enterprise and mid-market customers, drives growth, and focuses on proactive customer engagement strategies. You will serve as a customer champion and change leader, demonstrating excellent communication skills while fostering a collaborative spirit at our flagship office in midtown Manhattan. Your responsibilities: Recruit, lead and inspire a high-performance team to achieve customer goals and objectives Own and drive customer success strategy for engaging with the world's top finance and regulated companies Develop and drive strategic best practices for customer success and engagement Build strategies to drive adoption, retention, and expansion with our largest customers Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership Actively engage with customers throughout the relationship lifecycle Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer needs Report on and own KPIs for strategic and enterprise customers Own commercial strategy for Enterprise portfolio; facilitate complex contract negotiations and renewal processes About you: Minimum 10 years of experience in SaaS Customer Success and/or customer-facing roles 8+ years of management experience for mid-to-large size teams Experience in complex contractual negotiations with solid understanding of customer expansion Strong leader and motivator with a track record of exceptional performance Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously Professional business manner with the ability to establish relationships with executive stakeholders Outstanding communication and organizational skills with strong attention to detail Excellent listening and interpersonal skills Highly motivated and energetic, with strong analytical and problem-solving skills Strong work ethic with ability to multi-task and prioritize in a fast-paced environment Compliance/finance industry knowledge or management consulting experience a plus Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range $170,000—$250,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Director, Customer Success at Global Relay. Skills: Customer Success Management, Team leadership, Enterprise customer relations. Lead customer success team. Build customer success team", "postedDate" : "2026-06-16T01:20:53.308", "createdAt" : "2026-06-16T01:20:53.308", "lastUpdated" : "2026-06-16T12:04:08.572", "ingestTimestamp" : "2026-06-16T01:20:53.308", "mongoId" : "6a3087bef292fd229c08c397", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 170000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Customer retention", "Customer adoption", "Customer expansion", "Leadership", "Mentoring", "Customer Success Management", "Team leadership", "Enterprise customer relations", "Customer engagement strategies", "Cross-functional leadership", "Contract negotiations", "FinTech", "RegTech", "Finance industry", "Regulated companies" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 577.4292, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7afe74d8ee00a0947cd1", "title" : "Payer Strategy Director", "company" : "Cohere Health", "industry" : "Healthcare", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Payer Strategy in the HealthTech industry in the United States, adjusted for company size and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T02:34:25.712", "fingerprint" : "0045fc27c041c471155b2190f93b9b5fec3c8cd4aca29eae423c2273059b2523", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/coherehealth/jobs/7770549003", "externalId" : "7770549003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Director", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Opportunity Overview: We are seeking a Payer Strategy Director to join our Growth team. In this role, you will partner closely with the sales, implementation, and product to lead the process to help prospects develop the strategy and business case for UM transformation. This is an opportunity to partner directly with health plan executives and play a critical role in shaping and closing transformative partnerships that drive Cohere's growth strategy! What you’ll do: Become an expert on market and technology trends impacting utilization management and related clinical functions within health plans (e.g., care management, digital health, value-based care, interoperability, etc.) Engage with payer executives as a thought partner, advising them on market trends, best practices, and opportunities to drive more business value from their UM function Serve as a Cohere SME on sales calls with payer executives, capable of leading demonstrations and speaking to the value and differentiation of the Cohere platform Lead consultative process to scope client partnerships and help prospects develop the strategy and business case for UM transformation Contribute to growth function by identifying opportunities to improve our internal processes and deliverables to build a scalable and high impact enterprise sales model What you’ll need: 7-10 years of experience in similar role for a health-tech company, healthcare consulting, or health plan Deep experience selling into, or working with, health insurance plans across different lines of business Understanding of health plan technology systems and workflows (e.g., core claims platforms, CM/UM systems, claims data, analytics, etc.) Exceptional verbal and written communications skills Demonstrated problem-solving and analytical ability. Experience with financial analysis and return on investment modeling Customer-orientation and start-up ready mindset; comfortable with ambiguity Highly collaborative and experience participating in team-led sales models Experience working with cross-functional teams; project management experience a plus Willing to travel to prospect meetings Deep experience selling into, or working with, health insurance plans across different lines of business a plus Demonstrated success in complex sales of complex enterprise technology platforms a plus Graduate degree in relevant field (e.g., MBA, MPH, etc.) a plus Pay flexible spending and health savings account \uD83C\uDFDD️ Flex Time Off + company holidays \uD83D\uDC76 Up to 14 weeks of paid parental leave \uD83D\uDC36 Pet insurance  The salary range for this position is $180,000 to $190,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. Interview Process*: Connect with Talent Acquisition for a Preliminary Phone Screening Meet your Hiring Manager! Case Study Behavioral Interview(s) *Subject to change About Cohere Health: Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U. S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal. #LI-Remote #BI-Remote", "summaryDescription" : "Payer Strategy Director at Cohere Health", "postedDate" : "2026-06-14T20:02:33.200", "createdAt" : "2026-06-14T20:02:33.200", "lastUpdated" : "2026-06-16T02:34:25.712", "ingestTimestamp" : "2026-06-14T20:02:33.200", "mongoId" : "6a2c7afe74d8ee00a0947cd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 320000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 577.123, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "HealthTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0de91358b93c861eb990bc", "title" : "Senior Director, Revenue Performance & Strategy", "company" : "Tampa General Hospital", "industry" : "Healthcare", "salary" : { "min" : 245000.0, "max" : 375000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data adjusted for director seniority, healthcare industry, and Tampa city tier." }, "location" : "United States-Florida-Tampa", "locations" : [ "United States-Florida-Tampa", "
TGH Corporate Center (TGHCORPCTR)
606 W Kennedy Blvd

Tampa, 33606

" ], "certifications" : [ "Epic Resolute certification", "Epic Analytics certification" ], "timestamp" : "2026-06-15T11:37:26.464", "fingerprint" : "4a973bcd342783a06669eaa44dc3c6e990862ea54ab1ee3b622f0379911b0de3", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-tgh.taleo.net/careersection/ex/jobdetail.ftl?job=675442", "externalId" : "675442", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.9449854,-82.4583107" } ], "locationText" : "Tampa, Florida, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "Machine learning, Data-driven tools", "professionalSkills" : [ "Operational excellence", "Strategic planning", "Process engineering", "Financial analysis", "Operational analysis", "Performance monitoring", "Change management" ], "hardSkillsList" : [ "Revenue cycle management", "Yield improvement", "AR analysis", "Clean claim rates", "AR curves", "Payer mix", "Point-of-service collections", "Eligibility capture", "Root-cause analysis", "Corrective action plans", "Cross-functional standardization", "Forecasting", "Financial impact estimation", "Executive reporting" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Revenue cycle management", "level" : "intermediate" }, { "name" : "Yield improvement", "level" : "intermediate" }, { "name" : "AR analysis", "level" : "intermediate" }, { "name" : "Clean claim rates", "level" : "intermediate" }, { "name" : "AR curves", "level" : "intermediate" }, { "name" : "Payer mix", "level" : "intermediate" }, { "name" : "Point-of-service collections", "level" : "intermediate" }, { "name" : "Eligibility capture", "level" : "intermediate" }, { "name" : "Root-cause analysis", "level" : "intermediate" }, { "name" : "Corrective action plans", "level" : "intermediate" }, { "name" : "Cross-functional standardization", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Financial impact estimation", "level" : "intermediate" }, { "name" : "Executive reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Revenue cycle strategy, Epic HB optimization, Financial analysis", "majorSkillsList" : [ "Revenue cycle strategy", "Epic HB optimization", "Financial analysis" ], "coreResponsibilities" : "Co-develop strategic roadmap, Implement strategic roadmap, Advance operational performance, Advance yield, Advance automation, Define enterprise goals, Translate goals into work plans, Lead root cause analysis, Address underpayments, Address denials, Address missed reimbursement opportunities, Design analytics, Prioritize AR by collectability, Prioritize AR by dollar value, Guide staff to high-yield accounts, Serve as strategic integrator, Conduct financial analysis, Conduct operational analysis, Identify trends, Identify bottlenecks, Identify high-impact opportunities, Oversee Epic HB optimization, Align system design with workflows, Develop standardized dashboards, Develop performance reports, Ensure accuracy, Ensure visibility, Ensure accountability, Lead Kaizen events, Facilitate stakeholder workgroups, Facilitate executive updates, Support automation, Support machine learning, Support data-driven tools, Improve staff productivity, Improve decision-making, Guide cross-functional teams, Execute key initiatives, Ensure sustainability of improvements, Represent Revenue Cycle, Lead Yield & Cash Performance Review", "teamCollaboration" : "Working with analytics teams; Working with Epic teams; Working with finance teams; Working with operational teams; Partner with executive leadership; Strategic integrator between teams; Partnering with technical teams; Stakeholder workgroups; Guide cross-functional teams; Represent Revenue Cycle in projects", "projectManagementSkills" : [ "Strategic roadmaps", "Work plans", "Initiatives", "Workstreams", "Change management" ], "domainKnowledge" : "Revenue cycle management; Hospital billing; Patient financial services; Academic medical center; Large health system; Revenue cycle operations; Cash acceleration; Denial reduction; Efficiency; Clean claim rates; AR curves; Payer mix; Point-of-service collections; Eligibility capture; Epic HB modules; Patient Financials; Claims; Billing; Data/analytics; Compliance; Clinical; Finance; Operations", "domainList" : [ "revenue-cycle-management", "hospital-billing", "patient-financial-services", "academic-medical-center", "large-health-system", "revenue-cycle-operations", "cash-acceleration", "denial-reduction", "efficiency", "clean-claim-rates", "ar-curves", "payer-mix", "point-of-service-collections", "eligibility-capture", "epic-hb-modules", "patient-financials", "claims", "billing", "data-analytics", "compliance", "clinical", "finance", "operations" ], "domainSpecificKnowledge" : [ "Revenue cycle management", "Hospital billing", "Patient financial services", "Academic medical center", "Large health system", "Revenue cycle operations", "Cash acceleration", "Denial reduction", "Efficiency", "Clean claim rates", "AR curves", "Payer mix", "Point-of-service collections", "Eligibility capture", "Epic HB modules", "Patient Financials", "Claims", "Billing", "Data/analytics", "Compliance", "Clinical", "Finance", "Operations" ], "toolProficiency" : [ "Epic HB modules", "Epic Resolute", "Epic Analytics" ], "communicationSkills" : "Executive updates; Executive reporting", "problemSolvingSkills" : "Root cause analysis; Analytical skills; Identify trends; Identify bottlenecks; Identify high-impact opportunities", "outcomesObjectives" : "Measurable outcomes in performance; Measurable outcomes in efficiency; Measurable outcomes in financial results; Advance operational performance; Advance yield; Advance automation; Reduce variation", "qualificationsBasic" : "Bachelor's Degree in Business, Epic Resolute or Analytics certification, Eight (8) years of progressive experience, Leading multi-year strategic roadmaps, Hands-on expertise in designing improvements, Served as a strategic liaison, Experience in analytic modeling, Demonstrated leadership in performance monitoring", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Sr Director, Revenue Performance and Strategy serves as a key leader within Tampa General Hospital’s Revenue Cycle division. Reporting directly to the Chief Revenue Cycle Officer and Senior Vice President of Revenue Cycle, this position drives operational excellence, yield improvement, and long-range strategic planning across all hospital billing (HB) and patient financial service functions. This role functions as both strategist and operator, building the three-year roadmap for revenue cycle success and aligning people, technology, and process improvement efforts with the system’s most significant opportunities. The Director will operate independently, working closely with analytics, Epic, finance, and operational teams to create measurable outcomes in performance, efficiency, and financial results. The ideal candidate combines deep Epic expertise, advanced analytical skills, and process engineering experience. This individual serves as a chief of staff–type leader, capable of managing priorities, orchestrating initiatives, and assuring execution across all workstreams. Essential Functions: Co-develop with CRCO and implement a 3-year strategic roadmap to advance operational performance, yield, and automation across all revenue cycle domains. Partner with executive leadership to define enterprise goals and translate them into actionable work plans and measurable KPIs. Lead root cause analysis to address underpayments, denials, and missed reimbursement opportunities. Designs analytics that prioritize AR by collectability and dollar value, guiding staff to high-yield accounts first. Serve as the strategic integrator between RCM operations, analytics, IT (Epic), and finance teams. Conduct in-depth financial and operational analysis to identify trends, bottlenecks, and high-impact opportunities. Oversee Epic HB optimization efforts, partnering with technical teams to align system design with operational workflows. Develop standardized dashboards and performance reports, ensuring accuracy, visibility, and accountability at all levels. Lead or facilitate Kaizen events, stakeholder workgroups, and executive updates on revenue cycle strategy. Support automation, machine learning, and data-driven tools that improve staff productivity and decision-making. Guide cross-functional teams in executing key initiatives with discipline and clarity, ensuring sustainability of improvements. Represent Revenue Cycle in enterprise projects impacting financial performance, technology adoption, or patient experience. Leads monthly Yield & Cash Performance Review with CFO and CRCO Bachelor's Degree in Business, Accounting, or other related field. Epic Resolute or Analytics certification required. Eight (8) years of progressive experience in revenue cycle management, hospital operations, or healthcare process improvement within a complex academic medical center or large health system. This should include leading multi-year strategic roadmaps for revenue cycle operations, aligned with enterprise goals like cash acceleration, denial reduction, and efficiency. Proven success in identifying and prioritizing high-impact opportunities such as clean claim rates, AR curves, payer mix, point-of-service collections, and eligibility capture is essential. Hands-on expertise in designing and implementing end-to-end process improvements, particularly within Epic HB modules (e.g., Patient Financials, Claims, and Billing), will be key. This includes conducting root-cause analysis, developing corrective action plans, and implementing cross-functional standardization to reduce variation. The candidate must have served as a strategic liaison across IT, data/analytics, compliance, clinical, finance, and operations, handling escalations, risk mitigation, and strategy adjustments. Experience in analytic modeling, forecasting, and financial impact estimation along with driving change management through training, communication, and stakeholder alignment, is required. Demonstrated leadership in performance monitoring via dashboards and KPIs, team accountability, and executive reporting (e.g., to CRCO, SVP, CFO) rounds out the profile, including mentoring staff as a force multiplier in ambiguous, multi-workstream environments. Tampa", "summaryDescription" : "Senior Director, Revenue Performance & Strategy at Tampa General Hospital. Skills: Revenue cycle strategy, Epic HB optimization, Financial analysis. Co-develop strategic roadmap. Implement strategic roadmap", "createdAt" : "2026-06-14T02:57:02.474", "lastUpdated" : "2026-06-15T11:37:26.464", "ingestTimestamp" : "2026-06-14T02:57:02.474", "mongoId" : "6a0de91358b93c861eb990bc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 245000, "salaryAnnualMax" : 375000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Revenue cycle management", "Yield improvement", "AR analysis", "Clean claim rates", "AR curves", "Payer mix", "Point-of-service collections", "Eligibility capture", "Root-cause analysis", "Corrective action plans", "Cross-functional standardization", "Forecasting", "Financial impact estimation", "Executive reporting", "Leadership", "Revenue cycle strategy", "Epic HB optimization", "Financial analysis", "Operational excellence", "Strategic planning", "Process engineering", "Operational analysis", "Performance monitoring", "Change management", "Strategic roadmaps", "Work plans", "Initiatives", "Workstreams", "Hospital billing", "Patient financial services", "Academic medical center", "Large health system", "Revenue cycle operations", "Cash acceleration", "Denial reduction", "Efficiency", "Epic HB modules", "Patient Financials", "Claims", "Billing", "Data/analytics", "Compliance", "Clinical", "Finance", "Operations", "Epic Resolute certification", "Epic Analytics certification", "Epic Resolute", "Epic Analytics" ], "skillCount" : 49, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 575.51483, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305117f292fd229cef94f5", "title" : "Senior Director", "company" : "Pediatrics Plus", "salary" : { "min" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Russellville, Arkansas, United States", "locations" : [ "Russellville", "Arkansas", "United States" ], "timestamp" : "2026-06-16T10:38:44.775", "fingerprint" : "2f4587ee5c088ab5aaa3e33a303b7c87c91f8c76cae95aed276607c5ae6658dc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/indeedbtrbt/jobs/4689381006", "externalId" : "4689381006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Russellville", "state" : "Arkansas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2784173,-93.1337856" } ], "locationText" : "Russellville, Arkansas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you have a heart and passion for leadership? Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state of the art facilities, specialized equipment, family support, and community investment. We are currently looking for qualified individuals to fill the position of Senior Director! This role is responsible for providing strategic leadership to the developmental preschool program, therapy, and ABA programs at the site, building Pediatrics Plus culture, and ensuring excellence in service. The Senior Director oversees all aspects of the site operations including preschool and therapy enrollment, leadership of team members, management of systems and processes at the site level, compliance to all state-mandated guidelines, revenue/expenses, and health and safety. What we offer: Competitive Pay Bonus Program Paid Time Off Medical, Dental, a collaborative environment between teachers, therapists, and other team members; and with a high priority placed on family engagement and involvement. Oversee all aspects of staff management including hiring, terminations, corrective actions, performance reviews, position placements, promotions, and training. Ensures approval from Regional Leader and Legal for terminations based on company violations other than occurrence policy violation. Oversee all annual themes ensuring they are actively promoted and reinforced following directions provided from senior leadership. Ensure compliance through Arkansas Childcare Licensing, AR Medicaid EIDT, governing agencies, audits, and any additional compliance requests by the organization. Provide oversight and leadership to staff management to promote leadership growth and site development. This includes weekly or bi-weekly one-on-one meetings with: Therapy Director Developmental Preschool Director BCBA Team Leads Administrative Team Lead Nurse. Provide oversight and compliance with all aspects of the preschool and therapy budget including revenue, expenses, and payroll within the parameters of the site’s projections. Oversee the developmental preschool enrollment and therapy caseload management. Make decisions and oversee the discharge process for children attending the preschool and/or therapy. Maintain quality assurance through measures provided by Pediatrics Plus administration. Ensure that all human resource functions (payroll, time-off requests, worker’s compensation, leaves of absences, and any needed paperwork) are completed accurately and timely and that adequate communication is maintained with the Human Resources Department. Oversee and handle site-related people issues including but not limited to coaching, written warnings, development plans, and termination with approval from designated leadership. Attend and represent site in designated organizational, leadership, and clinical program line meetings. Assist with marketing events, doctor visits, and other marketing avenues as needed and/or requested. Responsible for handling any parent complaints or concerns and escalating if warranted to appropriate leadership. Ensure completion of site metrics to understand current status and possible need to increase numbers to set targets. Attend local business functions and have a working relationship with other businesses, local inﬂuencers, mom/parent groups, churches, and chambers within the community. Demonstrate an understanding of the local Lead program, its impact at the site level, and serves as a representative at meetings. Participates in one-on-one meetings with leader. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What you have: Ability to read, analyze, and interpret general business data, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and policy procedure manuals. Ability to effectively present information and respond to questions from groups of executives, managers, physicians, clients, customers, field clinicians, and the public. Knowledge of various funding source guidelines. Ability to communicate effectively and professionally with a wide variety of people. Must be able to work with children birth to age 21 and families who are at risk. Ability to function independently in all aspects, including project identification, evaluation, contract negotiations, and coordination with management and internal departments. Strong organizational skills with attention to detail and accuracy. Ability to handle multiple tasks in a very busy environment. Basic computer skills which include a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software. Ability to represent the company in a confident, persuasive, and positive manner. Excellent interpersonal, verbal, and written communication skills. Ability to work under stress and respond quickly in emergency situations. In-depth knowledge of operational, clinical and referral development systems. Ability to work effectively within a complex matrix organization. Reports for work dressed appropriately and complies with company policies regarding dress code. Ability to maintain regular and punctual attendance. Ability to complete tasks in a timely manner. Travel may be required. Minimum Qualifications: Bachelor’s Degree from an accredited university. Degree in Early Childhood Education, Elementary Education, Early Childhood Special Education, or therapy related field, preferred. Minimum three years of successful experience in a classroom setting working with developmentally at-risk children and/or broad clinical experience, preferred. Physical Demands: While performing the duties of this job, the employee is frequently required to accurately communicate information and ideas so others will understand through sight and hearing. The employee is regularly required to move including walking, running, jumping, and sitting. The employee is regularly required to use hands and fingers to handle, lift, reach, and feel. The employee is frequently required to stand and stoop, twist, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include near and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #IND456 Full Time Compensation starts at: $75,000 annually", "summaryDescription" : "Senior Director at Pediatrics Plus", "postedDate" : "2026-06-15T23:15:37.151", "createdAt" : "2026-06-15T23:15:37.151", "lastUpdated" : "2026-06-16T10:38:44.775", "ingestTimestamp" : "2026-06-15T23:15:37.151", "mongoId" : "6a305117f292fd229cef94f5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 574.6188, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3065a0f292fd229cfa9f3c", "title" : "Senior Director, Sales", "company" : "Venn", "industry" : "Sales", "salary" : { "min" : 225000.0, "max" : 325000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Director, Sales in Toronto, Canada, adjusted for the FinTech industry and full-time employment." }, "location" : "Toronto", "locations" : [ "Toronto" ], "timestamp" : "2026-06-16T13:28:14.385", "fingerprint" : "a9d36d71b523cf78eb99ae393810d9c0f9b704b2748ed0277ffba6b884926f72", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/venn/6d2a0c48-0bbc-4a5f-a7c3-5b8aeb32381a/application", "externalId" : "6d2a0c48-0bbc-4a5f-a7c3-5b8aeb32381a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 7, "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Sales enablement", "GTM strategy", "Territory design", "Pipeline management", "Forecasting", "Deal review", "Coaching" ], "hardSkillsList" : [ "Quota attainment", "Sales coaching", "Sales enablement", "Forecasting", "Pipeline management", "Territory design", "ICP targeting", "GTM strategy" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Quota attainment", "level" : "intermediate" }, { "name" : "Sales coaching", "level" : "intermediate" }, { "name" : "Sales enablement", "level" : "intermediate" }, { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" }, { "name" : "Territory design", "level" : "intermediate" }, { "name" : "ICP targeting", "level" : "intermediate" }, { "name" : "GTM strategy", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Sales leadership, Revenue generation, Team management, GTM strategy", "majorSkillsList" : [ "Sales leadership", "Revenue generation", "Team management", "GTM strategy" ], "coreResponsibilities" : "Lead sales team, Manage sales team, Scale sales team, Set goals for team, Run 1:1s with team, Coach team to quota, Hold team accountable for performance, Own sales enablement end-to-end, Manage onboarding, Manage ramping, Manage ongoing training, Develop playbooks, Manage sales tooling, Run weekly deal review, Pressure-test forecast pipeline, Unblock late-stage deals, Build GTM engine for BDRs, Design BDR sequencing, Design BDR cadences, Design territory, Target ICP, Establish feedback loops, Partner on GTM strategy, Partner on pricing experiments, Partner on metrics, Work cross-functionally with Marketing, Work cross-functionally with Product, Work cross-functionally with Ops, Shape roadmap with sales feedback, Shape demand engine with sales feedback", "teamCollaboration" : "Cross-functional with Marketing; Cross-functional with Product; Cross-functional with Ops", "domainKnowledge" : "B2B sales; Fintech; Business banking; Digital banking; SMB financial services; Horizontal SaaS", "domainList" : [ "b2b-sales", "fintech", "business-banking", "digital-banking", "smb-financial-services", "horizontal-saas" ], "domainSpecificKnowledge" : [ "B2B sales", "Fintech", "Business banking", "Digital banking", "SMB financial services", "Horizontal SaaS" ], "qualificationsBasic" : "7+ years in B2B sales, 2+ years leading BDRs, 2+ years leading AEs, Track record of hitting quota, Ability to define GTM strategy, Ability to build scalable motions, Sales operating rhythm, Forecasting discipline, Deal review, Pipeline hygiene, Leverage AI to improve sales productivity, Leverage AI for pipeline generation, Leverage AI for customer engagement, Incorporate AI tools into prospecting, Incorporate AI tools into research, Incorporate AI tools into personalization, Incorporate AI tools into deal strategy", "qualificationsPreferred" : "Experience at early-stage startup, Experience at fast-growing startup, Experience selling B2B fintech, Experience selling SMB financial services, Experience selling horizontal SaaS, Built outbound BDR function from <5 to 10+", "remoteFriendly" : true, "rawDescription" : "ABOUT VENN Venn is the fastest-growing B2B fintech in Canada. We're on a mission to transform business banking for Canadian entrepreneurs and are looking to hire A-players interested in disrupting traditional banking practices. As the ONLY digital banking platform in Canada offering a truly modern solution, we have seen accelerated growth—scaling to support more than 10,000 Canadian businesses in under two years. Business owners are tired of the big banks' monopoly and are looking for modern tools that replace the legacy systems that have been their only option for over 100 years. We've raised over $26.5M from Tier 1 investors such as Gradient, Left Lane Capital, Intact, and XYZ Venture Capital. Interested in redefining the future of banking in Canada? Look no further. ABOUT THE ROLE This is a high-impact leadership role stepping in to lead our sales organization - you’ll continue to build the sales engine, sharpen the fundamentals, and set the team up to compound. You'll report directly to the co-founders and own the day-to-day of how Venn sells. WHAT YOU'LL BE DOING - Lead, manage and scale a team of Account Executives and BDRs—setting goals, running 1:1s, coaching to quota, and holding the bar on performance. - Own sales enablement end-to-end: onboarding, ramping, ongoing training, playbooks, and the tooling that makes the team faster. - Run weekly deal review and forecast calls; pressure-test pipeline, unblock late-stage deals, and make sure nothing slips through the cracks. - Build the GTM engine for BDRs—sequencing, cadences, territory design, ICP targeting, and the feedback loops between outbound activity and pipeline quality. - Partner with the team on overall GTM strategy, pricing experiments, and the metrics that matter (pipeline coverage, conversion rates, ramp time, win rate, ACV). - Work cross-functionally with Marketing, Product, and Ops to make sure sales feedback shapes the roadmap and the demand engine. WHAT YOU'LL NEED - 7+ years in B2B sales, with 2+ years leading and managing BDRs and/or AEs in a high-growth environment. - A track record of hitting (and helping a team hit) quota in a fast-paced startup or scale up. - Proven ability to define and execute GTM strategy while building scalable, repeatable motions across segments. - Strong sales operating rhythm: forecasting discipline, deal review, pipeline hygiene, and a clear point of view on what great looks like. - Coaching instinct. You can listen to a call, watch a demo, or read a deal note and tell someone exactly what to do differently tomorrow. - Demonstrated ability to leverage AI to improve sales productivity, pipeline generation, and customer engagement. - Experience incorporating AI tools and workflows into prospecting, research, personalization, and deal strategy. BONUS POINTS - Experience at an early-stage or fast-growing startup - Experience selling B2B fintech, SMB financial services, or horizontal SaaS - Built or scaled an outbound BDR function from <5 to 10+ PERKS & BENEFITS - Healthy equity ownership, among the most generous in the market, aligning your success with the company's growth. - Comprehensive coverage of medical, dental, and vision insurance. - Opportunity to shape the future of business banking in Canada and beyond.", "summaryDescription" : "Senior Director, Sales at Venn. Skills: Sales leadership, Revenue generation, Team management, GTM strategy. Lead sales team. 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Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state of the art facilities, specialized equipment, family support, and community investment. We are currently looking for qualified individuals to fill the position of Senior Director! This role is responsible for providing strategic leadership to the developmental preschool program, therapy, and ABA programs at the site, building Pediatrics Plus culture, and ensuring excellence in service. The Senior Director oversees all aspects of the site operations including preschool and therapy enrollment, leadership of team members, management of systems and processes at the site level, compliance to all state-mandated guidelines, revenue/expenses, and health and safety. What we offer: Competitive Pay Bonus Program Paid Time Off Medical, Dental, a collaborative environment between teachers, therapists, and other team members; and with a high priority placed on family engagement and involvement. Oversee all aspects of staff management including hiring, terminations, corrective actions, performance reviews, position placements, promotions, and training. Ensures approval from Regional Leader and Legal for terminations based on company violations other than occurrence policy violation. Oversee all annual themes ensuring they are actively promoted and reinforced following directions provided from senior leadership. Ensure compliance through Arkansas Childcare Licensing, AR Medicaid EIDT, governing agencies, audits, and any additional compliance requests by the organization. Provide oversight and leadership to staff management to promote leadership growth and site development. This includes weekly or bi-weekly one-on-one meetings with: Therapy Director Developmental Preschool Director BCBA Team Leads Administrative Team Lead Nurse. Provide oversight and compliance with all aspects of the preschool and therapy budget including revenue, expenses, and payroll within the parameters of the site’s projections. Oversee the developmental preschool enrollment and therapy caseload management. Make decisions and oversee the discharge process for children attending the preschool and/or therapy. Maintain quality assurance through measures provided by Pediatrics Plus administration. Ensure that all human resource functions (payroll, time-off requests, worker’s compensation, leaves of absences, and any needed paperwork) are completed accurately and timely and that adequate communication is maintained with the Human Resources Department. Oversee and handle site-related people issues including but not limited to coaching, written warnings, development plans, and termination with approval from designated leadership. Attend and represent site in designated organizational, leadership, and clinical program line meetings. Assist with marketing events, doctor visits, and other marketing avenues as needed and/or requested. Responsible for handling any parent complaints or concerns and escalating if warranted to appropriate leadership. Ensure completion of site metrics to understand current status and possible need to increase numbers to set targets. Attend local business functions and have a working relationship with other businesses, local inﬂuencers, mom/parent groups, churches, and chambers within the community. Demonstrate an understanding of the local Lead program, its impact at the site level, and serves as a representative at meetings. Participates in one-on-one meetings with leader. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What you have: Ability to read, analyze, and interpret general business data, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and policy procedure manuals. Ability to effectively present information and respond to questions from groups of executives, managers, physicians, clients, customers, field clinicians, and the public. Knowledge of various funding source guidelines. Ability to communicate effectively and professionally with a wide variety of people. Must be able to work with children birth to age 21 and families who are at risk. Ability to function independently in all aspects, including project identification, evaluation, contract negotiations, and coordination with management and internal departments. Strong organizational skills with attention to detail and accuracy. Ability to handle multiple tasks in a very busy environment. Basic computer skills which include a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software. Ability to represent the company in a confident, persuasive, and positive manner. Excellent interpersonal, verbal, and written communication skills. Ability to work under stress and respond quickly in emergency situations. In-depth knowledge of operational, clinical and referral development systems. Ability to work effectively within a complex matrix organization. Reports for work dressed appropriately and complies with company policies regarding dress code. Ability to maintain regular and punctual attendance. Ability to complete tasks in a timely manner. Travel may be required. Minimum Qualifications: Bachelor’s Degree from an accredited university. Degree in Early Childhood Education, Elementary Education, Early Childhood Special Education, or therapy related field, preferred. Minimum three years of successful experience in a classroom setting working with developmentally at-risk children and/or broad clinical experience, preferred. Physical Demands: While performing the duties of this job, the employee is frequently required to accurately communicate information and ideas so others will understand through sight and hearing. The employee is regularly required to move including walking, running, jumping, and sitting. The employee is regularly required to use hands and fingers to handle, lift, reach, and feel. The employee is frequently required to stand and stoop, twist, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include near and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.", "summaryDescription" : "Senior Director at Pediatrics Plus", "postedDate" : "2026-06-16T01:19:32.996", "createdAt" : "2026-06-16T01:19:32.996", "lastUpdated" : "2026-06-16T08:33:47.123", "ingestTimestamp" : "2026-06-16T01:19:32.996", "mongoId" : "6a3076edf292fd229c020180", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 569.76013, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a6c74d8ee00a090bca4", "title" : "Senior Director, Customer Success (Enterprise)", "company" : "Bankrate", "industry" : "Banking", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Director, Customer Success (Enterprise) in the Financial Services industry in the United States, adjusted for seniority and remote work." }, "location" : "Remote - USA", "locations" : [ "Remote - USA" ], "timestamp" : "2026-06-16T07:46:14.698", "fingerprint" : "1354c0213bbb2b77162df8a5e29db4075fbe5d5179946b9f3fe9084ba4495789", "source" : "greenhouse", "language" : "en", "applyUrl" : "http://bankrate.com/careers/current-openings?gh_jid=7874138", "externalId" : "7874138", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceLevel" : "Director", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "*This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. Must be able to work Eastern Standard Time hours. The Senior Director of Customer Success for Enterprise Demand leads the strategy and execution for Bankrate’s most influential distribution partners. You will lead a high-performing team focused on ensuring these partners successfully deploy our marketplace solutions, drive high audience engagement, and achieve long-term growth. This is a strategic leadership role that sits at the intersection of business development, product strategy, and marketing. You are the architect of Bankrate’s distribution footprint. By ensuring that our private marketplaces provide immense value to employers and affinity groups, you directly expand Bankrate’s audience reach. You turn partnerships into thriving ecosystems where the partner’s audience gets the best financial advice and Bankrate drives massive high-intent traffic. What You’ll Do: Develop and lead the Customer Success strategy for the \"Demand\" segment, focusing on how our private marketplaces can best serve the unique needs of employees (B2B2C) and affinity members. Partner with stakeholders to ensure our private marketplaces are optimized for engagement, conversion, and user satisfaction within the partner's specific environment. Identify and execute opportunities to broaden our footprint within existing partners (e.g., moving from a single employee benefit tier to a full-company rollout). Serve as the bridge between Product (to customize and expand marketplace features or categories), Marketing (to drive audience awareness within the partner’s ecosystem), and Sales. Build CS playbooks, standardizing not only how we onboard an enterprise customer to ensure streamlined time to value, but also how we continue to increase value and depth of partnership What We’re Looking For: Partnership/Channel Expertise: 8+ years in Customer Success or Partnership Management, with specific experience in B2B2C environments, channel partnerships, or the HR/Benefits tech space. Understanding of how digital marketplaces function, specifically the balance between user experience and monetization. Proven ability to not just maintain a partnership, but to proactively find ways to grow the audience and revenue. A proven track record of being \"in the weeds\" with enterprise clients while simultaneously managing a team’s performance. Ability to take complex audience engagement data and turn it into a compelling \"ROI story\". Compensation: This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications. Total Cash Compensation Range: $185,000 – $250,000 per year + equity Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements. Health Insurance Coverage (medical, dental, and vision) Life Insurance Short and Long-Term Disability Insurance Flexible Spending Accounts Holiday Pay 401(k) with match Employee Assistance Program Paid Parental Bonding Benefit Program Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service. Who We Are: Bankrate is redefining the future of financial decision-making. For nearly five decades, we’ve empowered tens of millions of consumers to make smarter financial choices and helped hundreds of leading financial institutions grow. Today, we’re evolving from a marketplace into a next-generation technology platform—underpinned by proprietary data, AI-driven innovation, and deep enterprise integrations. With our track record of delivering consumers quantifiably better offers—for example, on home loans where we lead the market—Bankrate stands at the center of the $60B U. S. financial services acquisition opportunity. As we expand through omnichannel marketing and strategic partnerships, and launch unique consumer product applications, we’re building a more efficient, personalized, and connected financial ecosystem—one grounded in trust. Join us as we transform five decades of credibility into the next era of financial technology. Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. If you are based in California, we encourage you to read this important information for California residents linked here.", "summaryDescription" : "Senior Director, Customer Success (Enterprise) at Bankrate", "postedDate" : "2026-06-14T19:59:48.241", "createdAt" : "2026-06-14T19:59:48.241", "lastUpdated" : "2026-06-16T07:46:14.698", "ingestTimestamp" : "2026-06-14T19:59:48.241", "mongoId" : "6a2c6a6c74d8ee00a090bca4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 320000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 569.3266, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c6a7974d8ee00a090c0a0", "title" : "Senior Director of Digital Membership Strategy", "company" : "MoveOn.org", "industry" : "Government", "salary" : { "min" : 155327.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "remote", "locations" : [ "remote" ], "timestamp" : "2026-06-15T10:38:57.922", "fingerprint" : "3db18908de99a9609b0e45bd49d82844b4a07f6601e4ddd5e22e940400faf6c0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/moveonorg/jobs/8003057", "externalId" : "8003057", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Digital strategy", "Member engagement", "Narrative development" ], "hardSkillsList" : [ "Data-driven decision making" ], "hardSkills" : [ { "name" : "Data-driven decision making", "level" : "intermediate" } ], "majorSkills" : "Digital membership strategy, Cross-channel communication, Team leadership", "majorSkillsList" : [ "Digital membership strategy", "Cross-channel communication", "Team leadership" ], "coreResponsibilities" : "Oversee digital communication strategies, Develop digital communication strategies, Execute digital communication strategies, Build member communication arcs, Establish best practices, Enforce best practices, Implement tracking systems, Manage channel strategists, Evaluate digital strategy impact, Provide comprehensive reporting", "teamCollaboration" : "Cross-channel collaboration; Cross-organizational processes; Cross-functional teams", "domainKnowledge" : "Political campaigning", "domainList" : [ "political-campaigning" ], "domainSpecificKnowledge" : [ "Political campaigning" ], "toolProficiency" : [ "ActionKit", "Action Network", "Mobile Commons", "Strive/Ascend", "Spoke", "Prompt.io", "Wordpress" ], "specialRequirements" : "Work from Anywhere Contiguous U.S, Occasional travel", "outcomesObjectives" : "Win high impact campaigns; Grow membership; Engage membership; Change national conversation", "qualificationsBasic" : "8 years digital communications strategy, 5 years managerial experience, 5 years issue-based advocacy, Foster collaboration cross-functional teams, Implement robust tracking systems", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Full-time • Competitive Pay • Excellent Benefits • Work from Anywhere in the Contiguous U. S. Application deadline: June 24th, 2026 MoveOn is a people-powered force for progress. We wield independent political power by bringing millions together to take action to create a country with a place of honor and dignity for everyone—where all are welcome, we take care of one another, and where everyone is set up to thrive. MoveOn is the largest multi-issue digital-first political campaigning organization in the country. We drive rapid-response campaigns at scale on a multitude of key issues at high-impact moments while building sustainable campaigns that resonate and grow over time. Whether it's democracy, health care, foreign policy, economic justice, immigration, or otherwise, MoveOn provides our members with timely ways to take action for change. The Senior Director of Digital Membership Strategy plays a pivotal role in our organization, serving as the driving force behind our member-facing digital communications. The Senior Director of Digital Membership Strategy will lead and motivate a multi-channel team to effectively communicate MoveOn’s impact and mission to millions online and inspire our members to action. This position is instrumental in shaping and executing comprehensive strategies across email, SMS, and web channels, ensuring a cohesive and integrated approach that aligns with our organizational objectives to win high impact campaigns, grow and engage our membership, and change the national conversation about the most important issues of the day. Responsibilities: Oversee, develop, and execute comprehensive and data-driven digital communication strategies across email, SMS, and web channels, in service of member engagement, growth, impact, and narrative goals. Be in tune with the work happening at MoveOn and with what’s happening in the world, building cross-channel member communication arcs that are timely, resonant, relevant, and consistent with MoveOn’s brand. Establish and enforce best practices for cross-channel collaboration, ensuring a consistent narrative and messaging across email, SMS, and web channels, as well as consistency and integration with social media and advertising efforts. Implement and manage robust tracking systems, working with the Analytics team to discover and build key membership insights and performance metrics across email, SMS, and web channels. Provide regular reports with actionable insights to organizational leadership and key stakeholders. Represent MoveOn in broader movement convenings, participating in cross-organizational and industry communities of practice, and bringing and sharing insights to invest in the growth and learning of ourselves and our peers. Manage a team of email, mobile, and web channel strategists, fostering a culture of collaboration and innovation aligned with MoveOn’s goals and mission. Ensure ongoing leadership and career growth of the team, and manage budget and staff resourcing. Oversee cross-organizational processes for evaluating the impact of digital strategies on MoveOn’s goals, providing a holistic view of organizational impact and member engagement through comprehensive reporting and analysis. A successful candidate will: Be an active consumer of news, politics, and digital best practices. You love knowing what’s going on, connecting people to what matters, and measuring the impact of your work. Be an excellent manager of cross-functional teams and projects. Have a strong ability to build strategies that tell stories of impact that engage people, both in individual messages and in arcs of communications over time. Be a strong and consistent editor for brand, voice, clarity, and narrative. Be skilled and thoughtful regarding nuanced communication related to race, gender, class, and other aspects of identity in your internal and external communications. Be fluent with tools to manage email, shortcode and 10dlc SMS, websites, and analytics for each (ActionKit, Action Network, Mobile Commons, Strive/Ascend, Spoke, Prompt.io, Wordpress, or similar). Required skills and experience: 8 years of experience in digital communications and strategy, with the ability to craft compelling and impactful program strategy for online audiences. 5 years of managerial experience, with a proven track record of motivating a cross-functional team of digital strategists. 5 years of experience in issue-based or political advocacy. Proven track record in fostering collaboration among cross-functional teams, ensuring a unified approach to achieve common goals. Proficiency in implementing and managing robust tracking systems to monitor and analyze digital metrics, with a focus on data-driven decision-making. Reports to: Chief of Digital Member Experience Location: The position may be based anywhere in the contiguous United States. May require occasional travel. Classification, Salary, and Benefits: At MoveOn, we commit to equity in our compensation philosophy and practices. We are committed to equal pay for equal work. To counter systemic compensation issues in this country and pay inequality, we have a non-negotiable compensation practice. We utilize benchmarking and peer organization data to ensure we provide competitive nonprofit compensation and benefits. The annual salary for this position is $155,327.29. In addition to the base salary, we offer a monthly home office subsidy. We also offer an internet and phone subsidy of $2,100 annually and a health and wellness subsidy of $900 annually. All of these cash benefits are added to your bimonthly paycheck. We offer strong medical, dental, and vision benefits, which are free to employees and children of employees (spouses or domestic partners can be added at a subsidized rate). We offer employer-paid premiums for life insurance; four weeks accrued paid vacation time per year, prorated for the period that you work; 18 weeks of paid parental leave (birth, adoption, foster care placement of a child), 10 days accrued paid sick time prorated for the period that you work; paid family medical leave; and 8 staff holidays and 6 floating holidays. We contribute 5% to your 401(k) after six months of employment. We also offer a $1000 in professional development budget each year for each staff member. MoveOn.org Civic Action and MoveOn.org Political Action provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.", "summaryDescription" : "Senior Director of Digital Membership Strategy at MoveOn.org. Skills: Digital membership strategy, Cross-channel communication, Team leadership. Oversee digital communication strategies. Develop digital communication strategies", "postedDate" : "2026-06-14T04:06:02.880", "createdAt" : "2026-06-14T04:06:02.880", "lastUpdated" : "2026-06-15T10:38:57.922", "ingestTimestamp" : "2026-06-14T04:06:02.880", "mongoId" : "6a2c6a7974d8ee00a090c0a0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155327, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Data-driven decision making", "Digital membership strategy", "Cross-channel communication", "Team leadership", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Digital strategy", "Member engagement", "Narrative development", "Political campaigning", "ActionKit", "Action Network", "Mobile Commons", "Strive/Ascend", "Spoke", "Prompt.io", "Wordpress" ], "skillCount" : 19, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 569.0376, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c95ab74d8ee00a098dabf", "title" : "Manager, Customer Experience", "company" : "Fanatics Betting & Gaming", "industry" : "Retail", "salary" : { "min" : 95000.0, "max" : 117000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Jersey City, New Jersey, United States", "locations" : [ "Jersey City", "New Jersey", "United States" ], "timestamp" : "2026-06-15T21:51:35.788", "fingerprint" : "08d8063b80a95f0abcb79d301c9c8034614846720a7d025be3cc55400d13770f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4231612009", "externalId" : "4231612009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jersey City", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7215682,-74.0474550" } ], "locationText" : "Jersey City, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer experience, Drive customer satisfaction, Ensure customer value realization, Build and maintain customer relationships, Focus on customer retention", "domainKnowledge" : "Sports betting; iGaming platform", "domainList" : [ "sports-betting", "igaming-platform" ], "domainSpecificKnowledge" : [ "Sports betting", "iGaming platform" ], "specialRequirements" : "In-person components for interview/onboarding, Multi-day cultural immersion in NYC", "qualificationsBasic" : "Must be able to obtain and maintain any required gaming licenses", "qualificationsPreferred" : "Advanced degree a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U. S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview As a Manager, Customer Experience at Fanatics Betting advanced degree a plus Additional Requirements Must be able to obtain and maintain any required gaming licenses as mandated by state regulatory bodies Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $95,000—$117,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Manager, Customer Experience at Fanatics Betting & Gaming. Manage customer experience. Drive customer satisfaction", "postedDate" : "2026-06-14T20:59:28.333", "createdAt" : "2026-06-14T20:59:28.333", "lastUpdated" : "2026-06-15T21:51:35.788", "ingestTimestamp" : "2026-06-14T20:59:28.333", "mongoId" : "6a2c95ab74d8ee00a098dabf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 117000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Sports betting", "iGaming platform" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 566.2411, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306e31f292fd229cfdd347", "title" : "Customer Engineering Director", "company" : "UiPath", "industry" : "Review", "salary" : { "min" : 1.5E8, "max" : 2.2E8, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Customer Engineering in Seoul, South Korea, adjusted for the SaaS industry and company size." }, "location" : "Seoul", "locations" : [ "Seoul" ], "timestamp" : "2026-06-16T14:00:53.684", "fingerprint" : "6cad9e585d3fe6012ef2dec68846105d3ee58e9ab478e84816499a8892eeef2c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/uipath/7557cd94-4b59-4624-aa2d-7bdeaacb9474/application", "externalId" : "7557cd94-4b59-4624-aa2d-7bdeaacb9474", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seoul", "country" : "South Korea", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "37.5666791,126.9782914" } ], "locationText" : "Seoul, South Korea", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "Automation, AI, SaaS, Cloud platforms", "professionalSkills" : [ "Solution design", "Customer advisory", "Go-to-market strategy", "Pipeline acceleration", "Delivery quality", "Technical win rates", "Adoption outcomes", "Expansion potential", "Customer value realization", "Technical pursuits", "Adoption plans", "Account strategies", "Technical storytelling", "Executive communication", "Customer discovery", "Advisory conversations", "Account planning", "Business reviews", "Stakeholder management", "Pipeline generation", "Go-to-market narratives", "Project governance", "Resource coordination", "Milestone tracking" ], "hardSkillsList" : [ "Platform setup", "Technical recommendations", "Product feedback", "Playbooks", "Demo assets", "POC approaches", "Adoption frameworks", "Technical best practices", "SOW drafting", "On-time delivery", "On-budget delivery", "Milestone reviews", "Customer satisfaction", "Delivery standards", "Project governance frameworks" ], "softSkillsList" : [ "Leadership", "Judgment" ], "hardSkills" : [ { "name" : "Platform setup", "level" : "intermediate" }, { "name" : "Technical recommendations", "level" : "intermediate" }, { "name" : "Product feedback", "level" : "intermediate" }, { "name" : "Playbooks", "level" : "intermediate" }, { "name" : "Demo assets", "level" : "intermediate" }, { "name" : "POC approaches", "level" : "intermediate" }, { "name" : "Adoption frameworks", "level" : "intermediate" }, { "name" : "Technical best practices", "level" : "intermediate" }, { "name" : "SOW drafting", "level" : "intermediate" }, { "name" : "On-time delivery", "level" : "intermediate" }, { "name" : "On-budget delivery", "level" : "intermediate" }, { "name" : "Milestone reviews", "level" : "intermediate" }, { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Delivery standards", "level" : "intermediate" }, { "name" : "Project governance frameworks", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Judgment" } ], "majorSkills" : "Customer Engineering, Solution Engineering, Platform Guidance, Adoption Expertise", "majorSkillsList" : [ "Customer Engineering", "Solution Engineering", "Platform Guidance", "Adoption Expertise" ], "coreResponsibilities" : "Lead team, Coach team, Develop team, Guide team execution, Partner with GTM leadership, Prioritize customer engagements, Prioritize technical pursuits, Prioritize adoption opportunities, Ensure team focus on high-impact accounts, Ensure team focus on high-impact opportunities, Ensure team focus on high-impact customer outcomes, Review quality of technical account strategies, Review quality of POCs, Review quality of adoption plans, Review quality of customer advisory engagements, Coach team members on technical storytelling, Coach team members on executive communication, Coach team members on customer discovery, Coach team members on competitive positioning, Coach team members on advisory conversations, Support complex customer engagements, Support strategic customer engagements, Build team capability through hiring, Build team capability through onboarding, Build team capability through enablement, Build team capability through performance management, Build team capability through career development, Help team connect technical recommendations with customer business, Help team connect technical recommendations with adoption milestones, Help team connect technical recommendations with long-term platform, Monitor regional customer patterns, Monitor adoption blockers, Monitor competitive insights, Monitor product feedback, Share insights with internal teams, Promote consistent use of reusable playbooks, Promote consistent use of reusable demo assets, Promote consistent use of reusable POC approaches, Promote consistent use of reusable adoption frameworks, Promote consistent use of reusable technical best practices, Represent regional technical perspective in account planning, Represent regional technical perspective in business reviews, Represent regional technical perspective in leadership discussions, Collaborate with GTM leadership on regional go-to-market strategy, Work with regional sales for identifying potential services, Understand customer requirements, Help draft SOWs, Oversee scoped Professional Services delivery engagements, Ensure on-time delivery of engagements, Ensure on-budget delivery of engagements, Act as senior delivery point of contact for, Act as senior delivery point of contact for, Act as senior delivery point of contact for, Define delivery standards, Maintain delivery standards, Define project governance frameworks, Maintain project governance frameworks", "teamCollaboration" : "Partner with GTM leadership; Work with regional sales; Collaborate with GTM leadership; Cross-functional teams", "projectManagementSkills" : [ "Project governance", "Resource coordination", "Milestone tracking" ], "domainKnowledge" : "Enterprise software; Automation; AI; SaaS; Cloud platforms; Architecture; Integrations; Security; Deployment considerations", "domainList" : [ "enterprise-software", "automation", "ai", "saas", "cloud-platforms", "architecture", "integrations", "security", "deployment-considerations" ], "domainSpecificKnowledge" : [ "Enterprise software", "Automation", "AI", "SaaS", "Cloud platforms", "Architecture", "Integrations", "Security", "Deployment considerations" ], "toolProficiency" : [ "UiPath" ], "communicationSkills" : "Executive communication; Technical storytelling; Customer advisory conversations; Stakeholder management", "outcomesObjectives" : "Improve technical win rates; Improve adoption outcomes; Improve expansion potential; Improve long-term customer value realization; Ensure on-time delivery; Ensure on-budget delivery; Ensure customer satisfaction", "qualificationsBasic" : "Experience leading customer-facing technical teams, Understanding of enterprise software, Understanding of automation, Understanding of AI, Understanding of SaaS/cloud platforms, Understanding of architecture, Understanding of integrations, Understanding of security, Understanding of deployment considerations, Experience across pre-sales motions, Experience across post-sales motions, Ability to build or evolve technical field function, Commercial awareness, Credibility with senior technical stakeholders, Credibility with senior business stakeholders, Ability to coach teams on demos, Ability to coach teams on POCs, Ability to coach teams on competitive positioning, Ability to coach teams on technical storytelling, Ability to coach teams on solution design, Ability to coach teams on customer advisory conversations, Judgment in complex customer situations, Judgment in ambiguous customer situations, Fluency in Korean, Fluency in English, Experience overseeing Professional Services engagements, Experience delivering Professional Services engagements", "qualificationsPreferred" : "Experience with Kubernetes, Experience with container orchestration platforms", "workSiteFlexibility" : "Flexible", "rawDescription" : "LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION We are looking for an experienced Director of Customer Engineering to lead our customer-facing technical team in Korea. You will guide a team of consultants who operate across the full customer lifecycle - from first technical conversation to successful platform adoption. The team brings together strong technical advisory, solution engineering, platform guidance, and adoption expertise to help customers evaluate, implement, and expand their use of UiPath. You will be responsible for the performance, prioritization, coaching, and execution quality of the team. Beyond leading the core Customer Engineering function, you will play an active role in shaping regional services go-to-market strategy — partnering with GTM and sales leadership on field plays, solution positioning, and pipeline acceleration. You will also carry accountability for the delivery quality of Professional Services engagements in the region, ensuring customers move from contract to value with speed and confidence. Working across pre-sales, delivery, and post-sales motions, you will help the region improve technical win rates, adoption outcomes, expansion potential, and long-term customer value realization. WHAT YOU'LL DO AT UIPATH • Lead, coach, and develop your team • Guide the team's execution across demos, technical discovery, POCs, competitive positioning, solution design advisory, platform setup recommendations, and post-sales technical guidance • Partner with GTM leadership to prioritize customer engagements, technical pursuits, and adoption opportunities • Ensure the team is focused on the highest-impact accounts, opportunities, and customer outcomes • Review and improve the quality of technical account strategies, POCs, adoption plans, and customer advisory engagements • Coach team members on technical storytelling, executive communication, customer discovery, competitive positioning, and advisory conversations. • Support complex or strategic customer engagements where senior technical leadership is required • Build team capability through hiring, onboarding, enablement, performance management, and career development • Help the team connect technical recommendations with customer business outcomes, adoption milestones, and long-term platform maturity • Monitor regional customer patterns, adoption blockers, competitive insights, and product feedback, and share them with relevant internal teams • Promote consistent use of reusable playbooks, demo assets, POC approaches, adoption frameworks, and technical best practices • Represent the regional technical perspective in account planning, business reviews, and leadership discussions • Collaborate with GTM leadership on regional go-to-market strategy, work with regional sales for identifying potential services opportunities, understand customer requirements and help draft solutions; draft SOWs • Oversee scoped Professional Services delivery engagements for strategic accounts in the region, ensuring on-time, on-budget outcomes; act as the senior delivery point of contact for escalations, milestone reviews, and customer satisfaction during implementation phases • Define and maintain delivery standards, project governance frameworks, to ensure consistency and quality across Professional Services engagements in the region. WHAT YOU'LL BRING TO THE TEAM • Experience leading customer-facing technical teams such as Sales Engineering, Solution Consulting, Technical Account Management, Customer Engineering, or Technical Consulting • Strong understanding of enterprise software, automation, AI, SaaS/cloud platforms, architecture, integrations, security, and deployment considerations • Experience across both pre-sales and post-sales customer motions • Proven ability to build or evolve a technical field function, including role definition, engagement models, KPIs, and enablement • Commercial awareness, with the ability to support pipeline progression, technical win strategies, adoption, expansion, and retention • Credibility with senior technical and business stakeholders, including executives, architects, automation leaders, and transformation owners • Ability to coach teams on demos, POCs, competitive positioning, technical storytelling, solution design, and customer advisory conversations • Strong judgment in complex or ambiguous customer situations • Excellent communication, executive presence, and stakeholder management skills • Fluency in Korean and English, written and spoken • Familiarity with GTM motions, solution plays, partner and pipeline generation strategies; ability to translate technical positioning into compelling go-to-market narratives for services • Experience overseeing or directly delivering Professional Services engagements, including project governance, resource coordination, milestone tracking, and customer stakeholder management through implementation and go-live. Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.", "summaryDescription" : "Customer Engineering Director at UiPath. Skills: Customer Engineering, Solution Engineering, Platform Guidance, Adoption Expertise. Lead team. 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