UiPath
SaaS
CustomerEngineeringDirector
Neural analysis suggests this role is
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“Customer Engineering Director at UiPath. Skills: Customer Engineering, Solution Engineering, Platform Guidance, Adoption Expertise. Lead team. Coach team”
What You'll Achieve.
Improve technical win rates; Improve adoption outcomes; Improve expansion potential; Improve long-term customer value realization; Ensure on-time delivery; Ensure on-budget delivery; Ensure customer satisfaction
Industry & Context.
What They're Looking For.
Must Have
Experience leading customer-facing technical teams, Understanding of enterprise software, Understanding of automation, Understanding of AI, Understanding of SaaS/cloud platforms, Understanding of architecture, Understanding of integrations, Understanding of security, Understanding of deployment considerations, Experience across pre-sales motions, Experience across post-sales motions, Ability to build or evolve technical field function, Commercial awareness, Credibility with senior technical stakeholders, Credibility with senior business stakeholders, Ability to coach teams on demos, Ability to coach teams on POCs, Ability to coach teams on competitive positioning, Ability to coach teams on technical storytelling, Ability to coach teams on solution design, Ability to coach teams on customer advisory conversations, Judgment in complex customer situations, Judgment in ambiguous customer situations, Fluency in Korean, Fluency in English, Experience overseeing Professional Services engagements, Experience delivering Professional Services engagements
Nice to Have
Experience with Kubernetes, Experience with container orchestration platforms
What You'll Do.
Partner with GTM leadership
Prioritize customer engagements
Prioritize technical pursuits
Prioritize adoption opportunities
Ensure team focus on high-impact accounts
Ensure team focus on high-impact opportunities
Ensure team focus on high-impact customer outcomes
Review quality of technical account strategies
Review quality of POCs
Review quality of adoption plans
Review quality of customer advisory engagements
Coach team members on technical storytelling
Coach team members on executive communication
Coach team members on customer discovery
Coach team members on competitive positioning
Coach team members on advisory conversations
Support complex customer engagements
Support strategic customer engagements
Build team capability through hiring
Build team capability through onboarding
Build team capability through enablement
Build team capability through performance management
Build team capability through career development
Help team connect technical recommendations with customer business
Help team connect technical recommendations with adoption milestones
Help team connect technical recommendations with long-term platform
Monitor regional customer patterns
Monitor adoption blockers
Monitor competitive insights
Monitor product feedback
Share insights with internal teams
Promote consistent use of reusable playbooks
Promote consistent use of reusable demo assets
Promote consistent use of reusable POC approaches
Promote consistent use of reusable adoption frameworks
Promote consistent use of reusable technical best practices
Represent regional technical perspective in account planning
Represent regional technical perspective in business reviews
Represent regional technical perspective in leadership discussions
Collaborate with GTM leadership on regional go-to-market strategy
Work with regional sales for identifying potential services
Understand customer requirements
Oversee scoped Professional Services delivery engagements
Ensure on-time delivery of engagements
Ensure on-budget delivery of engagements
Act as senior delivery point of contact for
Act as senior delivery point of contact for
Act as senior delivery point of contact for
Define delivery standards
Maintain delivery standards
Define project governance frameworks
Maintain project governance frameworks
How You'll Work.
Team & Collaboration
Partner with GTM leadership; Work with regional sales; Collaborate with GTM leadership; Cross-functional teams
Communication Scope
Executive communication; Technical storytelling; Customer advisory conversations; Stakeholder management
Process & Methodology
Project governance, Resource coordination, Milestone tracking
Full Job Description
LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION We are looking for an experienced Director of Customer Engineering to lead our customer-facing technical team in Korea. You will guide a team of consultants who operate across the full customer lifecycle - from first technical conversation to successful platform adoption. The team brings together strong technical advisory, solution engineering, platform guidance, and adoption expertise to help customers evaluate, implement, and expand their use of UiPath. You will be responsible for the performance, prioritization, coaching, and execution quality of the team. Beyond leading the core Customer Engineering function, you will play an active role in shaping regional services go-to-market strategy — partnering with GTM and sales leadership on field plays, solution positioning, and pipeline acceleration. You will also carry accountability for the delivery quality of Professional Services engagements in the region, ensuring customers move from contract to value with speed and confidence. Working across pre-sales, delivery, and post-sales motions, you will help the region improve technical win rates, adoption outcomes, expansion potential, and long-term customer value realization. WHAT YOU'LL DO AT UIPATH • Lead, coach, and develop your team • Guide the team's execution across demos, technical discovery, POCs, competitive positioning, solution design advisory, platform setup recommendations, and post-sales technical guidance • Partner with GTM leadership to prioritize customer engagements, tech
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