Autotrader
E-Commerce
CustomerExperienceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Specialist at Autotrader. Skills: Customer relationship management, Customer satisfaction, Value realization. Address customer needs. Manage customer interactions”
What You'll Achieve.
Contribute to 88% customer satisfaction score
Industry & Context.
Problem solving; Troubleshooting
What They're Looking For.
Must Have
Experienced in customer service, Natural verbal and written communicator, Solutions champion, Service expert, Team player, Friendly, approachable, warm, welcoming, Comfortable embracing new tools and systems
What You'll Do.
Address customer needs
Manage customer interactions
Manage customer conversations simultaneously
Create a seamless and positive journey
Resolve issues efficiently
Ensure customer satisfaction
Troubleshoot technical problems with customer adverts
Escalate complex cases to appropriate teams
How You'll Work.
Team & Collaboration
Collaborate with colleagues; Work together to deliver outstanding results
Communication Scope
Verbal communication; Written communication
Full Job Description
About Autotrader You’ve probably heard of Autotrader, but do you know what we’re all about? We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously. At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you. About the job We’re on the lookout for Customer Experience Specialists to be the friendly voice of our team in our Manchester office. You’ll play a key role in helping customers lease, buy, or sell their vehicles, contributing to our brilliant 88% customer satisfaction score. Our KPIs are centred on how effectively and thoughtfully you address our customers’ needs, making your role crucial to delivering the impressive service we’re known for. The team handles an impressive 13,000 customer interactions every month across inbound calls, emails, and live chat. As part of the team, you’ll rotate between these channels throughout the week, managing an average of 50 interactions per day. Multi-tasking is a must in this role—especially on our live chat platform, where you’ll expertly manage up to three customer conversations simultaneously. Your ability to juggle multiple tasks while maintaining excellent service will make a significant impact on the overall customer experience. Our customers rely on you for a variety of needs, from leasing enquiries to guidance on advertising their vehicles. In every interaction, your goal will be to
Applying for this Customer Experience Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Autotrader?
Real rants from real employees. Read before you apply.