Indigo Books & Music
Retail
CustomerExperienceRepresentative
“Customer Experience Representative at Indigo Books & Music. Support daily store operations. Conduct inventory cycle counts”
What You'll Achieve.
Create an exceptional customer experience; Create an exceptional employee experience
Industry & Context.
Early morning start time, Late night start time, Evening availability, Weekend availability, Holiday availability, Overnight availability
What They're Looking For.
Must Have
Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec
Nice to Have
Experience in specialty retail, Experience in a retail environment
What You'll Do.
Support daily store operations
Conduct inventory cycle counts
Manage product returns
Receive and process incoming merchandise
Use merchandising standards
Create a visually appealing store
Create a warm and welcoming environment
Add joy to customers' lives
Leverage product to tell stories
Engage and connect with customers
Curate specific product collections
Role model Indigo’s High Performance Characteristics
Seek information regarding new products
Seek information regarding promotions
Seek information regarding programs
Contribute to a safe environment
Respond to customer feedback
Hold self accountable
Hold others accountable
Provide continuous feedback to colleagues
Provide continuous feedback to Leadership Team
Share ideas to improve employee experience
Share ideas to improve customer experience
How You'll Work.
Team & Collaboration
Share ideas with Leadership Team
Applying for this Customer Experience Representative role?
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