SeniorDirector,CustomerSuccess(Enterprise)

*This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. Must be able to work Eastern Standard Time hours. The Senior Director of Customer Success for Enterprise Demand leads the strategy and execution for Bankrate’s most influential distribution partners. You will lead a high-performing team focused on ensuring these partners successfully deploy our marketplace solutions, drive high audience engagement, and achieve long-term growth. This is a strategic leadership role that sits at the intersection of business development, product strategy, and marketing. You are the architect of Bankrate’s distribution footprint. By ensuring that our private marketplaces provide immense value to employers and affinity groups, you directly expand Bankrate’s audience reach. You turn partnerships into thriving ecosystems where the partner’s audience gets the best financial advice and Bankrate drives massive high-intent traffic. What You’ll Do: Develop and lead the Customer Success strategy for the "Demand" segment, focusing on how our private marketplaces can best serve the unique needs of employees (B2B2C) and affinity members. Partner with stakeholders to ensure our private marketplaces are optimized for engagement, conversion, and user satisfaction within the partner's specific environment. Identify and execute opportunities to broaden our footprint within existing partners (e.g., moving from a single employee benefit tier to a full-company rollout). Serve as the bridge between Product (to customize and expand marketplace features or categories), Marketing (to drive audience awareness within the partner’s ecosystem), and Sales. Build CS playbooks, standardizing not only how we onboard an enterprise customer to ensure streamlined time to value, but also how we continue to increase value and depth of partnership What We’re Looking For: Partnership/Channel Expertise: 8+ years in Customer Success