Blueprint Technologies
Technology
ProgramManager-CustomerExperience
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager - Customer Experience at Blueprint Technologies. Skills: Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning. Drive program execution. Drive resolution”
What You'll Achieve.
Successful rollout; Successful adoption; Maintain customer trust; Restore customer trust
Industry & Context.
Problem-solving; Actionable insights
What They're Looking For.
Must Have
5-7+ years program management, Workback planning experience, Execution management experience, Risk mitigation experience, Run UAT programs experience, Run pilots experience, Phased rollouts experience, Iterative rollouts experience, Cross-functional coordination skills, Excellent communication skills, PowerPoint expertise, Operate in ambiguous environments, Organizational skills, Problem-solving skills, Time management skills, Experience with collaboration tools, Experience with project tracking tools, Experience with document collaboration platforms, 1+ year enterprise environment experience
Nice to Have
PMP or PMI certification, Agile/SCRUM methodologies experience, Ring-based deployment familiarity, Experimental rollout frameworks familiarity, Customer experience programs experience, Readiness programs experience, Enablement programs experience, Work with engineering teams experience, Proficiency with modern collaboration tools
What You'll Do.
Drive program execution
Communicate tradeoffs
Define validation phases
Manage phased deployments
Coordinate participant onboarding
Coordinate participant access
Coordinate participant training
Coordinate participant logistics
Manage staged rollout processes
Facilitate feedback loops
Facilitate office hours
Facilitate iteration cycles
Maintain issue tracking
Maintain feedback tracking
Maintain resolution tracking
Partner with engineering teams
Partner with customer experience teams
Partner with readiness teams
Ensure alignment across workstreams
Coordinate readiness activities
Coordinate communications
Coordinate launch preparation
Manage asset development
Manage publication workflows
Manage compliance approvals
Ensure deliverables are complete
Develop presentations
Develop executive updates
Provide status reporting
Provide program insights
Build stakeholder relationships
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Engineering teams; Field teams; Customer experience teams; Readiness teams; Parallel workstreams
Communication Scope
Written communication; Verbal communication; Presentation skills; Executive updates
Process & Methodology
Workback planning, Execution management, Risk mitigation, UAT programs, Phased rollouts, Iterative rollouts
Full Job Description
Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role You will serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives. Operating in a fast-paced, ambiguous environment, you will act as the connective layer between program strategy and operational delivery—partnering with cross-functional stakeholders, engineering teams, and field teams to ensure successful rollout and
Applying for this Program Manager - Customer Experience role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Blueprint Technologies?
Real rants from real employees. Read before you apply.