{ "count" : 60588, "data" : [ { "id" : "6a2ca05874d8ee00a09a1fa8", "title" : "Customer Lifecycle Manager", "company" : "Saily", "industry" : "NordVPN", "salary" : { "min" : 3100.0, "max" : 5200.0, "currency" : "EUR", "frequency" : "Yearly" }, "location" : "Vilnius", "locations" : [ "Vilnius", "Kaunas" ], "timestamp" : "2026-06-15T10:22:33.625", "fingerprint" : "f672c24de06dacbfb3558bcb0bb9d4a05892af95ea6456398ce4ef616fb57369", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/nord-security/7e1334e6-a48b-4d43-b79a-05b54f77556a/application", "externalId" : "7e1334e6-a48b-4d43-b79a-05b54f77556a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vilnius", "country" : "Lithuania", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "54.6870458,25.2829111" } ], "locationText" : "Vilnius, Lithuania", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid-Senior", "technicalSkills" : "Marketing automation", "professionalSkills" : [ "Customer value management", "Customer lifecycle marketing", "Business growth" ], "hardSkillsList" : [ "Data interpretation", "Customer feedback analysis" ], "hardSkills" : [ { "name" : "Data interpretation", "level" : "intermediate" }, { "name" : "Customer feedback analysis", "level" : "intermediate" } ], "majorSkills" : "Customer lifecycle strategies, Communication strategies, Customer value management", "majorSkillsList" : [ "Customer lifecycle strategies", "Communication strategies", "Customer value management" ], "coreResponsibilities" : "Collaborate on customer lifecycle strategies, Set up trigger-based communication flows, Optimize messaging, Optimize offers, Optimize frequency, Optimize channel mix, Maximize customer value, Boost engagement, Reduce churn, Collaborate with marketing teams, Collaborate with product teams, Collaborate with data teams, Gather customer feedback, Analyze customer feedback, Identify pain points, Adjust communication", "teamCollaboration" : "Cross-functional teams; Marketing teams; Product teams; Data teams", "domainKnowledge" : "Telecom; Travel; Subscription-based business; Lifecycle marketing; Customer value management", "domainList" : [ "telecom", "travel", "subscription-based-business", "lifecycle-marketing", "customer-value-management" ], "domainSpecificKnowledge" : [ "Telecom", "Travel", "Subscription-based business", "Lifecycle marketing", "Customer value management" ], "toolProficiency" : [ "Braze", "Salesforce", "Iterable" ], "continuousLearning" : "Training programs; Mentorship; Career-switch opportunities", "problemSolvingSkills" : "Data interpretation; Turn insights into actions", "outcomesObjectives" : "Drive engagement; Drive up-sell; Drive cross-sell; Drive retention; Maximize customer value; Boost engagement; Reduce churn", "qualificationsBasic" : "Previous experience in CVM, Previous experience in CRM, Previous experience in Lifecycle Marketing, B2C segment experience, B2B segment experience, Telecom experience preferred, Travel experience preferred, Subscription-based business experience preferred, Experience with CRM tools, Experience with marketing automation platforms, Analytical mindset, Result-oriented mindset, Interpret data into actions, Collaborate cross-functionally, Thrive in fast-paced environment, Thrive in high-growth environment", "qualificationsPreferred" : "Braze experience preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "AT SAILY, WE’RE REMOVING THE HASSLE FROM GETTING SECURE DATA PLANS WHILE TRAVELING. No roaming charges, no plastic SIM cards. Just fast, secure mobile data in 200+ countries. Join the team behind Lonely Planet’s #1 eSIM—built for explorers, powered by NordVPN. Your impact? Helping people stay securely connected, wherever they go. Come aboard with Saily, our new eSIM service designed for travelers and explorers! We’re bringing our expertise in cybersecurity to an essential product that makes travel effortless and more sustainable while avoiding unexpected roaming costs. Becoming #3 globally in less than a year, and on a steep growth trajectory to number one. Join the Saily crew to build technology that connects the world. We are currently looking for a team member to join Saily’s Commercial team. We are responsible for Saily’s commercial success through developing offering models, campaigns and new business opportunities. Engagement that enhances business growth is key, thus we thoroughly listen to our customers' needs, analyze data, track market trends and competition. This role will be responsible for introducing new features and upsell opportunities to grow revenue within our current customer base, and will create communication strategies to unlock possibilities with a newly targeted B2B segment. If you enjoy diving into customers' behavior and are capable of turning data into action, you are welcome to apply. MAIN RESPONSIBILITIES - Collaborate on customer lifecycle strategies that drive engagement, up-/cross-sell and retention. - Set up trigger-based communication flows across customer lifecycle - onboarding, engagement, retention, and win-back - using a marketing automation platform. - Continuously test and optimize messaging, offers, frequency, and channel mix (email, in-app, push notifications) to maximize customer value, boost engagement and reduce churn. - Collaborate with marketing, product, data teams to balance business growth with exceptional customer experience. - Gather and analyze customer feedback to identify pain points and adjust communication accordingly. - Stay informed on industry trends and best practices in lifecycle marketing, automation, and customer value management. CORE REQUIREMENTS - Successful previous experience in a similar role in Customer Value Management, CRM, or Lifecycle Marketing fields (B2C and B2B segment), preferably in telecom, travel, or other subscription-based businesses. - Experience with CRM tools and marketing automation platforms: Braze (preferably), Salesforce, Iterable or similar. - Analytical, result-oriented mindset and proven ability to interpret data and turn insights into actions. - Proven ability to collaborate cross-functionally with colleagues of diverse seniority. - Self-starter who thrives in a fast-paced, high-growth environment. WHAT WE OFFER Innovate with industry leaders Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world. Learn & grow Boost your skills via our extensive training programs (online and offline) & other resources. Benefit from mentorship and career-switch opportunities to grow within the company. Work in a next-gen Cyber City office Thrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day. Hybrid work Enjoy the flexibility with 3 office days and working from home for the remaining 2. Work from anywhere Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive. Physical well-being Boost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts. Mental & emotional health Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic. Premium healthcare Receive private health insurance giving you peace of mind for your health needs. Extra days off Enjoy additional vacation days off as you grow with us. Plus, get extra days for sick leave, special occasions, or parenting needs. Joyful moments – special treats Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member. Company events & team-building Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success. Workation Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together. Kindly refer to our Privacy Notice for Recruitment Candidates https://drive.google.com/file/d/1b2tV684_SYV1jQ4kuf91cnzrRBk3ef-5/view for comprehensive information regarding our data handling procedures throughout recruitment processes. We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance. By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter. If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at privacy@nordaccount.com. Should you prefer to opt out of the automated evaluation, please submit your application directly to career@nordsec.com.", "summaryDescription" : "Customer Lifecycle Manager at Saily. Skills: Customer lifecycle strategies, Communication strategies, Customer value management. Collaborate on customer lifecycle strategies. 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Work with Marketing; Work with Data; Work with CS Lead; Work with Founding Marketer; Work with leadership; Work with engineers", "domainKnowledge" : "Private M&A industry; B2B SaaS; Financial services; Enterprise SaaS; PE; Consulting; Commercial diligence reports; CDD workflows", "domainList" : [ "private-m-a-industry", "b2b-saas", "financial-services", "enterprise-saas", "pe", "consulting", "commercial-diligence-reports", "cdd-workflows" ], "domainSpecificKnowledge" : [ "Private M&A industry", "B2B SaaS", "Financial services", "Enterprise SaaS", "PE", "Consulting", "Commercial diligence reports", "CDD workflows" ], "toolProficiency" : [ "Customer.io", "Attio", "Segment", "Figma", "SQL", "Pendo", "Appcues", "Intercom", "Braze", "Iterable", "HubSpot", "Notion" ], "communicationSkills" : "Write email copy; Speak to CTO; Speak to head of portfolio operations", "documentationSkills" : "Write email copy", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "5 days in office", "outcomesObjectives" : "Activation rate; Feature adoption; Reactivation; Revenue influenced", "qualificationsBasic" : "4 to 7 years relevant experience, Owned lifecycle, growth, or CRM marketing, Built a lifecycle engine from zero, Segmentation and behavioral targeting, Customer.io, Braze, Iterable, HubSpot, Notion or equivalent, SQL, event tracking, Segment / CDP setups, Build a funnel view, Use LLMs in workflow", "qualificationsPreferred" : "Joined sub-100 and saw scale, Worked on low-volume, high-value B2B audience, Built a self-serve support hub, Worked at PE, consulting, or financial services adjacent vendor, Ran a reactivation program, Shipped in-product messaging through Pendo, Appcues, Intercom", "workSiteFlexibility" : "Onsite", "rawDescription" : "\uD83D\uDC76 ABOUT JUNIOR Junior is building the voice, research and context management layer for the private M&A industry. Investment and advisory firms run on conversations, and the richest context for any deal decision sits inside them. We started with compliant voice transcription and insight generation, and we are extending into the adjacent CDD workflows: surveys, voice agents, slides, and report drafting. Within 18 months, a consultant will press a button on Junior and get a 70% first-draft commercial diligence report in hours. Work that took six people a month will take two people two weeks. We are profitable and bootstrapped, around 40 people in London, New York and Sydney. Revenue has grown 20x in the last 24 months and we exited April at $21m run-rate. We work with every major consulting firm except McKinsey and Bain, and half the top 30 PE funds by AUM. NPS is over 80. Our go-to-market is deliberate: we sell through advisors, not around them. The incumbents have the brand, the relationships, and the institutional knowledge to win the AI transition, and Junior is the platform that gets them there. You can read more about the company mission & values here https://myjunior.notion.site/join-junior-2026?source=copy_link. \uD83D\uDCA1 THE ROLE We have users, customers, and prospects engaging with Junior in different ways every day. Right now, most of that experience is manual, inconsistent, or not happening at all. Activation emails are ad hoc. In-product nudges and clear training programmes aren’t built out. Reactivation is something we talk about, not something we run. We have features in the product that paying users are not using because we have not told them clearly that they exist. This role owns the system that fixes that. You'll be Junior's first dedicated Lifecycle hire, designing and building the automation engine that engages the right user, at the right moment, with the right message, without us doing it by hand. You will not be running broadcast campaigns to broad lists. You will be building targeted, behaviour-triggered programs for a small, high-value B2B audience where every account matters and one well-timed message can move a deal. You'll report to our CS Lead and work closely with Product, Marketing, and Data. You're a founding hire for this function. If it goes well, you build a team around you. \uD83D\uDD25 WHAT YOU'LL OWN - The full lifecycle automation engine. Activation, adoption, expansion, reactivation. Built from zero. Utilise our tools (Customer.io http://Customer.io, Attio, Segment etc.) - we can train you here too. - In-product and email messaging. Triggered by behaviour, usage, and key events. Not a newsletter. A built system across the full customer journey pre-product, onboarding and in full user flow. - Targeted campaigns to the right segments. Working with the Founding Marketer and leadership to put thought leadership and product content in front of the users who need it, not everyone on the list. - Adoption of features that already exist. Pick an underused feature each month, design the play, ship it, measure the lift. This is a CEO priority and you’ll be working very closely with our Founding Marketer and Product here. - A scalable, automated support and training experience. A knowledge base, guided flows, and automated responses that let users move forward without a manual touch. Work with product and CS to identify recurring friction. - Lifecycle tracking and visibility. Define how we track user behaviour across the lifecycle. Build the view of how users move between stages or drop off. Work with Data and RevOps to make tracking accurate and usable. - Reactivation and dormant account engagement. Identify inactive users and under-engaged accounts. Test approaches, scale what works. - Performance and reporting. Engagement and downstream impact, not sends and opens. You are measured on activation rate, feature adoption, reactivation, and revenue influenced. ABOUT YOU You think in systems, not one-off campaigns. You are equally comfortable mapping a flow in Figma and writing the email copy that runs through it. You measure what you ship and you iterate. You care about outcomes, not vanity metrics. \uD83E\uDD1D MUST-HAVES - 4 to 7 years of relevant industry experience. Owned lifecycle, growth, or CRM marketing at a high-growth B2B SaaS. Bonus if you joined sub-100 and saw it scale. Bonus again if you have worked on a low-volume, high-value B2B audience (PE, consulting, financial services, enterprise SaaS) rather than D2C or PLG mass market. - Built a lifecycle engine from zero. You can walk us through the journeys you designed, the triggers you set, the tools you picked, and the numbers that moved as a result. - Strong segmentation and behavioural targeting. You do not blast lists. You can explain how you decide who gets what message and when. - You write well and can produce clear, educational content for virtual training. Lifecycle messaging is the voice of the product for the user who is not in a sales call. Bring us examples. - Tool fluency. Customer.io http://Customer.io, Braze, Iterable, HubSpot, Notionor equivalent. Comfortable in the data layer (SQL, event tracking, Segment / CDP setups). - Numerate. You can build a funnel view, read the data, and decide where to intervene. You do not need a data analyst to tell you what to do next. We have engineers to support you building this out. - AI literacy. You use LLMs in your own workflow. You can speak credibly to a CTO or head of portfolio operations about why our product matters. \uD83C\uDFAF STRONG SIGNALS - Built a self-serve support hub or knowledge base from scratch. - Worked at a PE, consulting, or financial services adjacent vendor (AlphaSense / Tegus, Gain.pro http://Gain.pro, 73 Strings, Canoe Intelligence, Chronograph, Grata / Datasite, Affinity, Dealroom, Allvue, Visible Alpha, PitchBook, Intapp / DealCloud, Enfusion / Clearwater). - Ran a reactivation program that brought back a meaningful share of dormant accounts with numbers to prove it. - Have shipped in-product messaging through Pendo, Appcues, Intercom, or equivalent. \uD83C\uDF35 WHY JUNIOR? - Top 1% traction: 10x revenue growth in 12 months, $21m run-rate, profitable, half the top 30 PE firms by AUM and most of the major consultancies serving them as clients. - First-of-its-function ownership. Exceptional performance opens the door to Head of Lifecycle Marketing with a team underneath you. - High ownership, no micromanagement. - Equity in a profitable, bootstrapped company. - Third Space membership (or equivalent of your choice). - Private health insurance. - Multiple all-expense-paid offsites per year (recent: Cancun, Crete and Barcelona). - Office-first culture (5 days in our Farringdon office when you're in London). - Travel: light, with the occasional team offsite and customer trip. HOW TO APPLY Email careers@myjunior.ai with your CV, a short note on why you're interested, and your answers to the two self-screen questions above.", "summaryDescription" : "Customer Lifecycle Manager at Junior. Skills: Lifecycle automation, Customer engagement, Behavioral targeting, Growth marketing. Design lifecycle automation engine. Build automation engine", "createdAt" : "2026-06-13T22:20:36.236", "lastUpdated" : "2026-06-15T07:57:52.278", "ingestTimestamp" : "2026-06-13T22:20:36.236", "mongoId" : "6a2ca12f74d8ee00a09a4b08", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Lifecycle automation", "In-product messaging", "Email messaging", "Targeted campaigns", "Automated support", "Automated training", "Knowledge base creation", "Guided flows", "Automated responses", "User behavior tracking", "Reactivation programs", "Performance reporting", "Customer engagement", "Behavioral targeting", "Growth marketing", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "System design", "Flow mapping", "Copy writing", "Performance measurement", "Iterative improvement", "Outcome measurement", "Feature adoption", "Support experience", "Training experience", "Lifecycle tracking", "Dormant account engagement", "Revenue influence", "Private M&A industry", "B2B SaaS", "Financial services", "Enterprise SaaS", "PE", "Consulting", "Commercial diligence reports", "CDD workflows", "Customer.io", "Attio", "Segment", "Figma", "SQL", "Pendo", "Appcues", "Intercom", "Braze", "Iterable", "HubSpot", "Notion" ], "skillCount" : 51, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 951.89557, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb0dc74d8ee00a09db46f", "title" : "Customer Lifecycle Specialist", "company" : "TestGorilla", "industry" : "Customer Success", "salary" : { "min" : 40960.0, "max" : 51200.0, "currency" : "EUR", "frequency" : "Yearly" }, "location" : "EMEA+ Time Zone (UTC 0:00~UTC+08:00)", "locations" : [ "EMEA+ Time Zone (UTC 0:00~UTC+08:00)" ], "timestamp" : "2026-06-15T07:26:45.148", "fingerprint" : "669807d55639bb8f65c1f68b869da55f46540aacb5c4b68030edd0fff9437c40", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/testgorilla/0bf0e4af-6044-4bfa-a1a6-786514f010e3/application", "externalId" : "0bf0e4af-6044-4bfa-a1a6-786514f010e3", "industryFunction" : { }, "structuredLocations" : [ { "continent" : "eu", "workMode" : "remote" }, { "continent" : "as", "workMode" : "remote" }, { "continent" : "af", "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "rawDescription" : "Hi there, I’m Penny, Head of Customer Success at TestGorilla. We’re excited to share more about the Customer Lifecycle Specialist role and our team. ABOUT TESTGORILLA At TestGorilla, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you’ll play an instrumental role in creating a world where skills matter most! ABOUT THE ROLE As our Customer Lifecycle Specialist, you’ll own how customers experience and learn about TestGorilla from the moment they sign up through to every renewal. Mapping, building and continuously improving the journeys, communications and education that drive adoption, retention and value realisation. This is an end-to-end journey owner role. You’ll design the journey, build it in customer.io http://customer.io, write the messaging and the education that powers it, and use AI heavily to scale across every persona and every use case. You’ll combine behavioral signals, product usage data and customer health to deliver the right message and learning at exactly the moment the user needs it. This role is passionate about the product and collaborates closely with CS ops, PMM, product and support and act as the translation to customer value through communication. Every customer touchpoint will be connected, personalised and relevant. This role suits someone who ambitiously uses AI, drives execution at pace and has proven ability to harness AI to analyse and drive revenue outcomes from the customer journey. Want to see what it's like to join the Customer Success team and make an impact as a Customer Lifecycle Specialist? Get an inside look in this quick video: RESPONSIBILITIES In this role, you will: - Collaborate cross-functionally in a global, remote-first environment, partnering with Support, Customer Success, Product, and Product Marketing while upholding TestGorilla behaviors and fostering an inclusive, supportive culture. - Own the end-to-end customer journey - map, design, build, launch and continuously optimise journeys across onboarding, activation, adoption, retention, renewal readiness and advocacy. - Design, build, and execute targeted, AI-driven lifecycle campaigns across email, in-app messaging, and the help center, aligned to customer segments and behaviors. Make recommendations to product to drive customer value - Use AI as a core execution lever - Design journeys, measure them, draft and personalise content, drive segmentation, automation and challenge the status quo if what AI augmented customer journeys look like at TestGorilla. - Drive GTM of new product releases and features,, including release notes, in-app announcements, full GTM and adoption (alongside product managers) and evolving product narratives across customer segments. - Own and evolve customer-facing education and enablement, including the knowledge base, how-to guides, walkthroughs, video tutorials, and best practices, ensuring accuracy, clarity, and impact. - Lead multi-channel adoption and retention initiatives, using predictive health, risk, and usage insights to deliver personalized behavioral nudges, and measure success through activation, feature uptake, reduced friction, and time-to-value metrics. WHAT YOU’LL BRING We’re looking for someone who: - Is passionate about TestGorilla’s mission to help one billion people find their dream jobs - Has strong written and verbal communication skills in English - Thrives in a fast-paced, remote-first environment - Has experience in B2B lifecycle marketing, customer marketing, customer enablement, lifecycle operations, customer enablement or digital customer success especially in roles focused on customer-facing go-to-market execution and owned the journey execution end-to-end. - Has hands-on experience building lifecycle journeys in customer.io http://customer.io (or something directly comparable) and has proven experience in personalisation of journeys using behavioral data and signals, using AI to scale the impact. - Is fluent with AI content tools, segmentation platforms, and automation workflows - Brings strong writing skills and can translate technical concepts into clear, outcome-focused customer content - Has owned or substantially contributed to customer-facing education (knowledge base, video tutorials, in-app guidance) and writes for clarity and action, not information dumps - Can manage multiple projects with shifting priorities and short turnaround times - Has a proven analytical mindset and uses AI effectively to review data to evaluate campaign impact and customer behavior We seek diversity and encourage applications from everyone. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement. If you're interested in this role but your experience doesn't perfectly match the description, please still apply. WHAT’S IN IT FOR YOU? Please note: Some specifics, particularly around leave, may vary depending on your country of residence. This will be discussed during the hiring process. - Global Team: Join a fully remote, mission-driven team from around the world - Competitive compensation: Receive a competitive pay €40,960-€51,200 + Share Appreciation Rights (SARs) - Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life. * Check out the countries we currently hire from here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?usp=sharing - Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you're buying a laptop! - Growth & development: Invest in yourself and your career with a 3.5% L&D budget per year and clear growth opportunities - Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches - Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being INTERESTED? At TestGorilla, we believe your skills speak louder than your resume. That's why we champion a skills-first approach, using cutting-edge, AI-powered assessments to uncover your true skills and experience match. When you apply, you'll get to experience our platform firsthand by taking an assessment – it's your invitation to shine and show us what you can do! While our platform is powered by AI, every hiring decision is made by humans, ensuring an unbiased process. We're passionate about building diverse teams where every voice is heard. We genuinely welcome applicants from all backgrounds and experiences. Concerned about test anxiety or need help with the assessment? We've got you covered. Please check out our candidate support page https://candidates.testgorilla.com/hc/en-us for any questions. Accommodations are readily available as part of the assessment setup, and requesting support will never impact your application.", "summaryDescription" : "Customer Lifecycle Specialist at TestGorilla", "createdAt" : "2026-06-13T22:24:46.043", "lastUpdated" : "2026-06-15T07:26:45.148", "ingestTimestamp" : "2026-06-13T22:24:46.043", "mongoId" : "6a2cb0dc74d8ee00a09db46f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 920.08624, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc3c274d8ee00a0a0a7b7", "title" : "Customer Implementation Lead", "company" : "re:Cycle Reverse Logistics LLC", "industry" : "Supply Chain/Transportation Management, Internal Procurement, Cloud Computing", "salary" : { "min" : 133200.0, "max" : 180100.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Nashville, Tennessee, USA", "locations" : [ "Nashville, Tennessee, USA" ], "timestamp" : "2026-06-16T03:46:23.506", "fingerprint" : "f683446b251afceec9570c9d8fd3b7c6061ddf15412ab91077dc4800e77b84c6", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10446593/apply", "externalId" : "2e3f00e3-1154-4e37-9ec8-bd807e1424a4", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Nashville", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1622767,-86.7742984" } ], "locationText" : "Nashville, Tennessee, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "coreResponsibilities" : "Manage and oversee the entire customer implementation lifecycle, Develop and execute comprehensive implementation plans, Coordinate with internal teams, Ensure successful and timely project completion, Serve as the primary point of contact for, Manage client expectations, Address client concerns, Facilitate client training sessions, Gather client feedback, Identify opportunities for upselling or cross-selling, Collaborate with sales and account management teams, Contribute to process improvement initiatives, Develop and maintain implementation documentation", "teamCollaboration" : "Internal teams; Sales teams; Account management teams", "projectManagementSkills" : [ "Implementation plans" ], "communicationSkills" : "Client training", "documentationSkills" : "Implementation documentation", "outcomesObjectives" : "Ensure successful project completion; Ensure timely project completion", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is scaling a fast-growing business aimed at transforming the reverse logistics industry for electronic hardware. We're making our electronics processing, reuse, and recycling company available to customers — and we're looking for professionals with experience building solutions to scale our business, ensuring our customers succeed while developing the use cases of the future. re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment with a specialization in the handling of valuable electronic hardware used in data centers. We are a stand-alone company within the Amazon corporate family that provides services to other Amazon companies and are looking for a talented, driven, and versatile Customer Implementation Lead to own the end-to-end customer onboarding and launch experience for our re:Cycle as a Service (RaaS) offering. You'll serve as the critical bridge between Business Development and our operational, systems, and broader stakeholder teams — ensuring that customers are seamlessly transitioned into a successful pilot and launch. This is a highly cross-functional role requiring someone who thrives in ambiguity and is energized by standing up new processes from the ground up. This is an opportunity to build something truly meaningful inside Amazon. Key job responsibilities - Owning the customer onboarding lifecycle from deal close (or near-close) through successful pilot launch and steady-state operations - Serving as the primary conduit between the BD lead who activates customer leads and the internal stakeholders who must prepare to support new clients - Coordinating cross-functional readiness activities including process adaptation, facility preparation, and systems configuration in partnership with program leads - Interfacing directly with customers as needed to align on implementation timelines, requirements, and expectations - Supporting customer contract development including scope definition, service-level parameters, and commercial terms in partnership with BD and Legal - Conducting financial analysis to support deal structuring, pricing validation, and business case development for new customer engagements - Assisting with facility sizing, layout planning, and capacity modeling as the program scales to accommodate new client volumes - Identifying and escalating gaps in operational readiness, EH&S compliance, or systems capability that may impact customer launch timelines - Developing and maintaining standardized onboarding playbooks, checklists, and implementation frameworks to enable repeatable, scalable launches - Driving internal stakeholder alignment and communication to ensure all teams are informed and prepared for new customer activations - Tracking implementation milestones, risks, and dependencies; proactively managing through obstacles to deliver on-time launches Basic Qualifications: - 5+ years of program, project or product management, or leading product implementation experience - 6+ years of related industry experience - 8+ years of data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent experience - Bachelor's degree in Supply Chain, Business, Engineering, or a related field - Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent - Experience in global supply chain management, managing cross-functional teams in a fast-paced consumer electronics product company - Experience in program, project or product management, or leading product implementation Preferred Qualifications: - Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field - Experience in data centers, infrastructure service providers, or related technology companies - Experience in negotiations with global suppliers with a proven track record in cost reduction - Experience in procurement practices working with engineering, supply chain and Tier 1 OEM partners - Experience practicing best-in-class procurement processes (category management, benchmarking, should-cost models, RFX, reverse auction, contracting, or equivalent) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 133,200.00 - 180,100.00 USD annually", "summaryDescription" : "Customer Implementation Lead at re:Cycle Reverse Logistics LLC. Manage and oversee the entire customer implementation lifecycle. Develop and execute comprehensive implementation plans", "postedDate" : "2026-06-11T00:00:00.000", "createdAt" : "2026-06-14T20:10:00.486", "lastUpdated" : "2026-06-16T03:46:23.506", "ingestTimestamp" : "2026-06-14T20:10:00.486", "mongoId" : "6a2cc3c274d8ee00a0a0a7b7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10446593/apply", "salaryAnnualMin" : 133200, "salaryAnnualMax" : 180100, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Implementation plans" ], "skillCount" : 1, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 841.2738, "daysOld" : 5, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25253374d8ee00a00e43d8", "title" : "Customer Implementation Manager", "company" : "Gorgias", "industry" : "Customer Success", "salary" : { "min" : 36546.0, "max" : 40014.0, "currency" : "EUR", "frequency" : "Yearly" }, "location" : "Belgrade", "locations" : [ "Belgrade" ], "timestamp" : "2026-06-13T20:59:26.484", "fingerprint" : "476af9f01ccb5443b94e3f83535a483d3c883dd988ef9c949f43832fa7366d28", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/gorgias/ccc72395-e3ef-4bc6-aea4-aca109ad19ef/application", "externalId" : "ccc72395-e3ef-4bc6-aea4-aca109ad19ef", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Belgrade", "country" : "Serbia", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "44.8153318,20.4456588" } ], "locationText" : "Belgrade, Serbia", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "AI", "professionalSkills" : [ "Consultative mindset", "Strategic approach", "Product expertise", "Project management", "Automation strategy" ], "hardSkillsList" : [ "Implementation", "Optimization", "Configuration", "Training", "Activation", "Data analysis", "Data interpretation" ], "softSkillsList" : [ "Adaptability", "Learning agility", "Relationship Building" ], "hardSkills" : [ { "name" : "Implementation", "level" : "intermediate" }, { "name" : "Optimization", "level" : "intermediate" }, { "name" : "Configuration", "level" : "intermediate" }, { "name" : "Training", "level" : "intermediate" }, { "name" : "Activation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Data interpretation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Learning agility" }, { "name" : "Relationship Building" } ], "majorSkills" : "Customer onboarding, AI Agent configuration, Customer relations", "majorSkillsList" : [ "Customer onboarding", "AI Agent configuration", "Customer relations" ], "coreResponsibilities" : "Manage onboarding process, Conduct implementation sessions, Conduct optimization sessions, Customize solutions, Drive activation ratio, Reduce time to activation, Provide guidance, Provide onboarding, Demonstrate expert knowledge, Share best practices, Drive value-driven adoption, Act as primary liaison, Ensure seamless communication, Ensure seamless support, Document customer interactions, Document customer feedback, Improve onboarding experience, Improve customer experience, Analyze e-commerce customer data, Interpret e-commerce customer data, Provide valuable insights, Optimize support strategies, Drive project timelines, Set clear milestones, Manage projects effectively, Identify potential roadblocks, Mitigate potential roadblocks, Decrease time to value, Assist companies in launching", "teamCollaboration" : "Internal teams", "projectManagementSkills" : [ "Project management", "Milestone setting" ], "domainKnowledge" : "Conversational Commerce; E-commerce; AI in customer support", "domainList" : [ "conversational-commerce", "e-commerce", "ai-in-customer-support" ], "domainSpecificKnowledge" : [ "Conversational Commerce", "E-commerce", "AI in customer support" ], "toolProficiency" : [ "Helpdesk", "AI Agent" ], "communicationSkills" : "Consultative conversations", "documentationSkills" : "Document customer interactions; Document customer feedback", "continuousLearning" : "Learning material; Courses; Training sessions; Individual coaching; Explore new AI capabilities", "problemSolvingSkills" : "Mitigate potential roadblocks; Troubleshooting", "outcomesObjectives" : "Achieve key business results; Launch swiftly and effectively", "qualificationsBasic" : "2-3+ years in SaaS, 2-3+ years experience crafting project timelines, Excellent communication skills, Excellent interpersonal skills, Excellent follow-up skills, Excellent attention to detail skills, Proficient in concurrently managing up to 30 accounts, Adaptability to change, Quick learning, Ability to keep up with new product developments, Ability to keep up with process changes, Comfortable configuring AI tools, Comfortable discussing automation strategy, Learning new AI capabilities quickly", "qualificationsPreferred" : "E-commerce experience is a plus", "remoteFriendly" : true, "rawDescription" : "We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. ABOUT THE TEAM The Customer Implementation Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic implementation approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and AI Agent. Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. As AI becomes central to how merchants support their customers, we're at the forefront of helping businesses unlock automation, configure AI Agent, and drive measurable outcomes from day one. By fostering meaningful connections with our customers, we contribute to the sustained growth and satisfaction of businesses leveraging Gorgias solutions. ABOUT THE ROLE As the Customer Implementation Manager, your role is to manage the entire onboarding process for your book of business, beginning to end - from sales handover through configuration, training, and activation. As the first point of contact, this role is instrumental in managing all aspects of customer relations post-sales stage. You will actively contribute to our mission of providing a white-glove onboarding experience, showcasing the value of our flagship products, Helpdesk and AI Agent. The perfect fit for this role is an adept professional with a consultative mindset and a strategic approach to onboarding. WHAT YOU’LL DO - Conduct in-depth implementation and optimization sessions for new and cross sold customers, tailoring the experience to drive adoption and usage of our Helpdesk and AI Agent products. - Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals. - Drive the activation ratio and reduce time to activation through a white-glove experience, providing guidance and onboarding for Helpdesk and AI Agent products. - Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and driving value-driven adoption to achieve key business results. - Act as the primary liaison between customers and internal teams, ensuring seamless communication and support throughout the onboarding process. - Document customer interactions and feedback meticulously, leveraging this data to continuously improve the onboarding and overall customer experience. - Analyze and interpret e-commerce customer data, providing valuable insights to optimize support strategies using the AI Agent product. - Drive project timelines through clear milestone setting with the customer, ensuring effective project management throughout the onboarding process. - Proactively identify and mitigate potential roadblocks to decrease time to value, assisting companies in launching quickly and effectively on Gorgias. WHO YOU ARE - Experience: 2-3+ years in SaaS as an implementation manager driving post-sales adoption and activation, demonstrating a successful track record. E-commerce experience is a plus! - Consultancy and Project Management: 2-3+ years of experience crafting and overseeing project timelines tailored to enhance activation among merchants, encompassing strategic recommendations and actionable suggestions. - Communication Skills: Excellent communication, interpersonal, follow-up, and attention to detail skills. - Proactive Work Approach: Proficient in concurrently managing up to 30 accounts at a given time, adept at tailoring support to meet the diverse needs of both small and large merchants. You are a self-starter; you will be provided with a lot of autonomy in this role. - Adaptability and Learning Agility: Thrives in an evolving onboarding process, demonstrating adaptability to change, quick learning, and the ability to keep up with new product developments and process changes. - Relationship Building: Passionate about building and maintaining relationships, with a focus on driving engagement, product adoption and mitigating churn. - Passion for Learning: Demonstrated passion for continuous learning and personal growth. - AI & Automation Mindset: Passionate about technology, automation, and the future of AI in customer support. Comfortable configuring AI tools, discussing automation strategy with merchants, and learning new AI capabilities quickly. PERKS & BENEFITS \uD83C\uDFD6️ 5-week vacation (We follow each country's appropriate PTO Laws) \uD83E\uDD15 Paid sick leave \uD83E\uDDF8 Paid parental leave (16 weeks) \uD83D\uDCBB MacBook Air \uD83C\uDF7D️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card) \uD83C\uDFE5 We provide private health insurance and retirement pension \uD83D\uDC86\uD83C\uDFFB‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy) \uD83D\uDCDA Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) \uD83E\uDD70 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy https://www.gorgias.com/legal/applicant-privacy-policy. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.", "summaryDescription" : "Customer Implementation Manager at Gorgias. Skills: Customer onboarding, AI Agent configuration, Customer relations. Manage onboarding process. 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In this role, you’ll be an agent for change; managing and driving the delivery of projects that sit at the heart of scaling our healthtech ecosystem spanning clinical, pharmacy, digital, logistics, regulatory, and commercial initiatives. This isn't a traditional project management role. We don't run a rigid methodology, and we're not looking for someone to impose one. We want someone who brings just enough structure to keep the important things on track, and who's as comfortable rolling up their sleeves as drawing up a plan. This is a hands-on role in a fast-paced scale-up. You’ll coordinate across teams, solve problems in real-time, and keep projects moving forward. At the same time, you’ll have the opportunity to shape how we deliver, building structure and momentum that helps Montu scale at pace. What You'll Do Find the work, not just manage it - Move through the organisation spotting what's broken, stuck, or about to become a problem and take ownership of fixing it, rather than waiting for it to land as a neatly-defined project. - Diagnose root causes, not just symptoms, and bring clarity to ambiguous or chaotic situations. - Make calls on what's worth doing, what can wait, and what to quietly kill. Deliver, end to end - Take initiatives from messy idea to landed outcome; on time, on budget, to scope - working across Clinical, Pharmacy, Tech, Logistics, Legal and Commercial teams. - Bring just enough structure to keep delivery on track: A clear plan, named owners, critical-path, deadlines and visible progress, without drowning teams in process. - Introduce project management methodology, like Agile, where it helps maintain pace. Where it would slow things down, leave it out. - Track progress, manage risks, and unblock issues quickly to keep things moving. Connect across the business - Build strong relationships with stakeholders, keeping them aligned and informed without burying everyone in meetings. - Bring people along on the journey: Make the case for change in plain language, win over sceptics rather than steamroll them and communicate clearly through the messy middle so new ways of working stick. Make us better as we grow - Leave the processes you touch faster and simpler than you found them. - Build the delivery muscle of the wider team — and, over time, potentially a small team of your own. - Champion delivery best practices (like Agile and Lean Six Sigma), helping the team work smarter as we grow. - Optimise processes by applying Lean Six Sigma and continuous improvement principles to make our operations faster, smarter, and ready to scale. - Get your hands dirty and bring a pragmatic, hands-on approach to getting things done in a fast-paced, sometimes scrappy scale-up environment. What You’ll Bring We're looking for an Implementation & Change Lead who runs towards those problems: someone who can walk into a messy, half-formed situation, work out what actually needs to happen and make it happen, often before anyone's asked. - A genuine bias for action and a high degree of autonomy; you find the work, set your own direction, and don't wait to be told what to fix. - A doer as much as a planner: You don't just oversee projects, you get your hands dirty to deliver them. - A track record of bringing order to chaos in fast-moving, ambiguous environments. - A strong, enthusiastic and strategic change communicator who tailors the message to any audience, makes a compelling case for why, and brings people on board rather than just informing them. - Strong grasp of Agile and hybrid delivery models, and the ability to adapt them pragmatically. Certifications (Agile, PMP, PRINCE2, Lean Six Sigma) are nice-to-have but mindset matters more. - Comfortable working with diverse stakeholders (clinicians, engineers, commercial teams, compliance). - Comfort with everyday delivery and collaboration tools (e.g. Jira, Notion, Confluence, spreadsheets). - 3-5 years’ experience as an Implementation & Change Lead in a fast-paced, high-growth environment (healthtech, medtech, SaaS, or other regulated industries a plus). Benefits - 25 days holiday (rising to 27 after one year & 30 after 2 years) + bank holidays - 5% matched pension - Private health insurance scheme - Cycle-to-work scheme - Opportunities for growth and development - A dynamic and supportive team environment About Montu Montu is the UK’s leading cannabis company, with operations globally. We make medical cannabis more accessible by building integrated ecosystems that streamline the patient journey from end-to-end. Our mission is simple: improve the lives of millions of people through cannabis therapies. We take a technology-first approach - whether it’s delivering best-in-class online clinical care, developing innovative supply chain management tools, or launching industry-leading product lines. Recognised by Deloitte Fast 50 as Australia’s fastest-growing tech company two years running, Montu is now the largest business of its kind outside North America - and we’re just getting started in the UK.", "summaryDescription" : "Change and Implementation Lead at Montu. Skills: Implementation, Change management, Process optimization, Delivery management. Find and fix broken processes. Diagnose root causes", "createdAt" : "2026-06-14T19:31:21.391", "lastUpdated" : "2026-06-16T02:01:22.064", "ingestTimestamp" : "2026-06-14T19:31:21.391", "mongoId" : "6a2cc25074d8ee00a0a05f1f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Agile delivery models", "Hybrid delivery models", "Implementation", "Change management", "Process optimization", "Delivery management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Root cause analysis", "Change communication", "Agile", "Lean Six Sigma", "Healthtech ecosystem", "Clinical initiatives", "Pharmacy initiatives", "Digital initiatives", "Logistics initiatives", "Regulatory initiatives", "Commercial initiatives", "Jira", "Notion", "Confluence", "Spreadsheets" ], "skillCount" : 27, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 783.4741, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c6ca374d8ee00a091a4cf", "title" : "Scientist, LNP Process and Development", "company" : "Serif Biomedicines, Inc.", "industry" : "Biotech", "salary" : { "min" : 100000.0, "max" : 143000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Serif Biomedicines", "locations" : [ "Serif Biomedicines" ], "timestamp" : "2026-06-15T08:41:09.014", "fingerprint" : "9d0fee03782e6df7994518b6cb2fbfd0c9127b0dfb583ba6bf928bc73e84f3a5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/serif/jobs/8548733002", "externalId" : "8548733002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "serik", "state" : "antalya", "country" : "turkey", "continent" : "asia", "source" : "locations-index", "geo" : "36.91694,31.09889" } ], "locationText" : "Serif Biomedicines", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Lipid nanoparticle, Nucleic acid, DNA, MRNA", "professionalSkills" : [ "Process development", "Scale-up", "Formulation development", "Research and development" ], "hardSkillsList" : [ "Process optimization", "Scale-up", "Formulation development", "LNP design", "LNP performance", "T mixing", "Formulation scale-up", "Characterization techniques", "Data analysis" ], "hardSkills" : [ { "name" : "Process optimization", "level" : "intermediate" }, { "name" : "Scale-up", "level" : "intermediate" }, { "name" : "Formulation development", "level" : "intermediate" }, { "name" : "LNP design", "level" : "intermediate" }, { "name" : "LNP performance", "level" : "intermediate" }, { "name" : "T mixing", "level" : "intermediate" }, { "name" : "Formulation scale-up", "level" : "intermediate" }, { "name" : "Characterization techniques", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "LNP formulation, Process development, Scale-up", "majorSkillsList" : [ "LNP formulation", "Process development", "Scale-up" ], "coreResponsibilities" : "Support development of LNP formulations, Support scale-up of LNP formulations, Optimize LNP process, Scale-up targeted LNPs, Encapsulate modified DNA, Encapsulate cofactor mRNA, Contribute to research efforts, Improve LNP design, Improve LNP performance", "teamCollaboration" : "Collaborative culture", "domainKnowledge" : "Gene therapy; Nucleic acid delivery; Lipid nanoparticle; LNP formulation", "domainList" : [ "gene-therapy", "nucleic-acid-delivery", "lipid-nanoparticle", "lnp-formulation" ], "domainSpecificKnowledge" : [ "Gene therapy", "Nucleic acid delivery", "Lipid nanoparticle", "LNP formulation" ], "toolProficiency" : [ "DLS", "Encapsulation assays" ], "communicationSkills" : "Communication skills", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Solve complex technical problems", "qualificationsBasic" : "S. with 8+ years experience, Bachelor with 10+ years experience, Background in process development, Scale-up, or manufacturing, Nanoparticle or LNP-based systems", "qualificationsPreferred" : "Experience working with nucleic acid formulations, Familiarity with T mixing, Formulation scale-up, Characterization techniques", "rawDescription" : "Company description Serif Biomedicines is a privately held, early-stage biotechnology company developing a novel approach to gene therapy that can address currently untreatable diseases. It was founded by Flagship Pioneering, an innovation enterprise that conceives, creates, resources, and grows first-in-category life sciences companies. Flagship Pioneering has created over 100 groundbreaking companies over the past twenty years, all of which are pioneering novel and proprietary biological, industrial, and engineering approaches to solve major needs in human health and sustainability. These companies include Moderna (MRNA), Syros Pharmaceuticals (SYRS), Seres Therapeutics (NASDAQ:MCRB), Generate Biomedicines, Tessera Tx, Evelo Biosciences (EVLO), and Indigo Agriculture. The role We are seeking a highly motivated Scientist to support the development and scale-up of lipid nanoparticle (LNP) formulations for nucleic acid delivery. This role will focus on process optimization and scale-up of targeted LNPs encapsulating modified DNA and cofactor mRNA, while also contributing to research efforts aimed at improving LNP design and performance. This is an ideal opportunity for a scientist with a strong background in process development who is interested in expanding into formulation development and early-stage R M. S. with 8+ years of experience; or Bachelor with 10+ years of experience. Strong background in process development, scale-up, or manufacturing of nanoparticle or LNP-based systems. Experience working with nucleic acid formulations (e.g., mRNA, DNA) is highly preferred. Familiarity with T mixing, or similar, formulation scale-up, and characterization techniques (e.g., DLS, encapsulation assays). Demonstrated ability to design experiments, analyze data, and solve complex technical problems. Strong communication and collaboration skills. What We Offer Opportunity to work at the forefront of LNP formulation innovation Collaborative, science-driven culture with high impact research Competitive compensation and benefits package ABOUT FLAGSHIP PIONEERING Flagship Pioneering invents and builds platform companies, each with the potential for multiple products that transform human health, sustainability and beyond. Since its launch in 2000, Flagship has originated more than 100 companies. Many of these companies have addressed humanity most urgent challenges: vaccinating billions of people against COVID-19, curing intractable diseases, improving human health, preempting illness, and feeding the world by improving the resiliency and sustainability of agriculture. Flagship has been recognized twice on FORTUNE Change the World list, an annual ranking of companies that have made a positive social and environmental impact through activities that are part of their core business strategies and has been twice named to Fast Company annual list of the World Most Innovative Companies. Learn more about Flagship https://url.us.m.mimecastprotect.com/s/xLXBCqxk3LTk9pwcZf3CEkjif?domain=flagshippioneering.com. At Flagship, we accept impossible missions to enable bigger leaps. Our core values guide us through uncertainty and toward lasting impact. We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Recruitment & Staffing Agencies: Flagship Pioneering and its affiliated Flagship Lab companies (collectively, “FSP”) do not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to FSP or its employees is strictly prohibited unless contacted directly by Flagship Pioneering’s internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of FSP, and FSP will not owe any referral or other fees with respect thereto. Privacy Notice for Applicants: When you apply for a role at Flagship Pioneering or one of its portfolio companies, we collect and use personal information you provide (such as your name, contact details, work history, and application materials) to evaluate your application, communicate with you, and comply with legal obligations. Your application data is processed through Greenhouse, our applicant tracking system, and may also be reviewed using AI-assisted screening tools. We do not sell your personal information. California residents have rights under the CCPA/CPRA including to know, delete, and opt out of the sharing of their personal information. If you are located in the EU or UK, we process your data under GDPR and you have rights to access, rectify, and erase your data. To exercise your rights or for questions, contact privacy@flagshippioneering.com. The salary range for this role is $100,000 - $143,000. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience. Serif Biomedicines currently offers healthcare coverage, annual incentive program, retirement benefits and a broad range of other benefits. Compensation and benefits information is based on Serif Biomedicines's good faith estimate as of the date of publication and may be modified in the future. Privacy Notice for Applicants: When you apply for a role at Serif Biomedicines, Inc., a Flagship Pioneering portfolio company, we collect and use personal information you provide (such as your name, contact details, work history, and application materials) to evaluate your application, communicate with you, and comply with legal obligations. Your application data is processed through Greenhouse, our applicant tracking system, and may also be reviewed using AI-assisted screening tools. We do not sell your personal information. California residents have rights under the CCPA/CPRA including to know, delete, and opt out of the sharing of their personal information. If you are located in the EU or UK, we process your data under GDPR and you have rights to access, rectify, and erase your data. To exercise your rights or for questions, contact privacy@flagshippioneering.com.", "summaryDescription" : "Scientist, LNP Process and Development at Serif Biomedicines, Inc.. Skills: LNP formulation, Process development, Scale-up. Support development of LNP formulations. Support scale-up of LNP formulations", "postedDate" : "2026-06-14T08:18:40.567", "createdAt" : "2026-06-14T08:18:40.567", "lastUpdated" : "2026-06-15T08:41:09.014", "ingestTimestamp" : "2026-06-14T08:18:40.567", "mongoId" : "6a2c6ca374d8ee00a091a4cf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 143000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Process optimization", "Scale-up", "Formulation development", "LNP design", "LNP performance", "T mixing", "Formulation scale-up", "Characterization techniques", "Data analysis", "LNP formulation", "Process development", "Research and development", "Gene therapy", "Nucleic acid delivery", "Lipid nanoparticle", "DLS", "Encapsulation assays" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 766.315, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Biotech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c79e274d8ee00a0943974", "title" : "Strategic Implementation & Process Improvement Consultant", "company" : "Horace Mann", "salary" : { "max" : 106450.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Dallas - Plano Office", "locations" : [ "Dallas - Plano Office", "Remote - Default" ], "timestamp" : "2026-06-16T06:05:47.132", "fingerprint" : "bea1123d3621eed7c10e1461bd634484b7868e119c34c04663e98cb55e8fa60a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/horacemannservicecorporation/jobs/6017883004", "externalId" : "6017883004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "employmentType" : "FULL_TIME", "rawDescription" : "Horace Mann is seeking a highly collaborative and results-oriented Strategic Implementation & Process Improvement Consultant to drive key initiatives that support the growth and effectiveness of our Worksite Distribution organization. In this role, you will serve as a strategic partner to sales leadership, helping identify opportunities, improve processes, and implement solutions that enhance recruiting, onboarding, sales performance, technology adoption, and operational effectiveness. You'll lead high-impact projects from concept through execution, ensuring initiatives are successfully implemented and deliver measurable business results. This is an exciting opportunity for a professional who enjoys solving complex business challenges, influencing stakeholders, and helping teams execute strategic priorities. What You'll Do Strategic Planning & Business Partnership Partner with sales leadership to identify, prioritize, and execute strategic opportunities that support business growth and operational excellence. Collaborate with field leadership to develop and implement tactics and strategies that drive sales effectiveness and field performance. Serve as a trusted advisor to stakeholders by identifying opportunities to improve processes, systems, and business outcomes. Project Leadership & Implementation Lead strategic and tactical projects from inception through implementation and post-launch evaluation. Develop project plans, timelines, communication strategies, and success metrics to ensure effective execution. Monitor implementation progress and proactively address risks, obstacles, and dependencies. Evaluate effectiveness of implemented processes and initiatives to ensure consistent execution and desired outcomes. Process Improvement & Operational Excellence Analyze existing processes and identify opportunities to improve efficiency, effectiveness, and user experience. Develop and implement scalable processes, tools, and best practices that support field operations and business objectives. Ensure alignment between Worksite Agency Support activities and broader Worksite Distribution initiatives. Stakeholder Engagement & Communication Build and maintain strong relationships across business units to foster collaboration and alignment. Coordinate with field leaders, operational teams, and business partners to ensure successful execution of key initiatives. Communicate project status, priorities, and outcomes to leadership and field stakeholders. Identify, prioritize, and communicate key projects, programs, and initiatives throughout the organization. Qualifications & Experience Required Bachelor's Degree or equivalent relevant professional experience. 5+ years of experience within the insurance industry. Proven experience leading projects, implementing business initiatives, and managing multiple priorities simultaneously. Strong process development, implementation, and continuous improvement experience. Demonstrated success working with multiple stakeholders and influencing without direct authority. Preferred Experience supporting sales organizations, distribution channels, or field operations. Experience with project management methodologies and change management principles. Knowledge of Worksite, Voluntary Benefits, or Insurance Distribution operations. Skills & Competencies Leadership & Collaboration Strong relationship-building skills with the ability to work effectively across all levels of the organization. Ability to create alignment and drive action among diverse stakeholder groups. Team-focused mindset with the ability to foster collaboration and shared success. Project & Process Management Exceptional planning and organizational skills. Ability to manage multiple projects and competing priorities simultaneously. Strong process analysis, development, and implementation capabilities. Communication & Influence Excellent presentation, business writing, facilitation, and negotiation skills. Ability to clearly communicate complex concepts to diverse audiences. Strong executive presence and stakeholder management abilities. Business Acumen Strategic thinker with strong analytical and problem-solving skills. Ability to connect operational activities to broader business objectives and growth initiatives. Additional Information Normal office environment. Periodic travel may be required. Pay Range: $76,600.00 - $106,450.00/annually Salary is commensurate to experience, location, etc. Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For applicants that are California residents, please review our California Consumer Privacy Notice All applicants should review our Horace Mann Privacy Policy", "summaryDescription" : "Strategic Implementation & Process Improvement Consultant at Horace Mann", "postedDate" : "2026-06-14T20:02:47.686", "createdAt" : "2026-06-14T20:02:47.686", "lastUpdated" : "2026-06-16T06:05:47.132", "ingestTimestamp" : "2026-06-14T20:02:47.686", "mongoId" : "6a2c79e274d8ee00a0943974", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 106450, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.6666667, "_score" : 758.79376, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c92ba74d8ee00a09866b1", "title" : "Software Engineer II, Customer Lifecycle Engineering", "company" : "Attentive", "industry" : "SaaS", "salary" : { "min" : 170000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-15T06:58:47.158", "fingerprint" : "c8dc73be9e0b313beaa10f99a5e1552cd1554917bd81821b4be123d96f64acb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/attentive/jobs/4251552009", "externalId" : "4251552009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "SQL, Python, AWS, Java, Spring Boot", "professionalSkills" : [ "Data integration", "Data modeling", "Reporting metrics" ], "hardSkillsList" : [ "ETL/ELT development", "Data pipelines" ], "softSkillsList" : [ "Self starter" ], "hardSkills" : [ { "name" : "ETL/ELT development", "level" : "intermediate" }, { "name" : "Data pipelines", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Self starter" } ], "majorSkills" : "Data engineering, SQL, Python", "majorSkillsList" : [ "Data engineering", "SQL", "Python" ], "coreResponsibilities" : "Partner with cross functional teams, Define requirements, Develop data models, Support data integration pipelines, Design dimensional data models, Build scalable data pipelines, Ingest data from third party applications, Ingest data from in-house data stores, Support reporting metrics creation, Improve code quality, Advocate for best practices", "teamCollaboration" : "Cross functional teams; Finance Systems; RecTech; Analysts; Data Engineers; ML Engineers; Product teams; Platform teams", "domainKnowledge" : "Customer journey; AI marketing", "domainList" : [ "customer-journey", "ai-marketing" ], "domainSpecificKnowledge" : [ "Customer journey", "AI marketing" ], "toolProficiency" : [ "Airflow", "AWS", "DBT", "Snowflake", "Java", "Spring Boot" ], "communicationSkills" : "Communication", "continuousLearning" : "High desire to learn", "outcomesObjectives" : "Accurate usage capture; Transparent reporting; Self-service analytics; Data-informed organization; Support AI product experiences; Support Core product experiences", "qualificationsBasic" : "2+ years data engineering experience, Proficient with SQL, Proficient with Python", "qualificationsPreferred" : "Experience with Airflow, Experience with AWS, Experience with DBT, Experience with Snowflake, Java/Spring Boot experience", "remoteFriendly" : true, "rawDescription" : "Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role As a Software Engineer on the Customer Lifecycle team, you’ll build and evolve the systems that power how we measure, monetize, and optimize the customer journey end-to-end. You’ll partner closely with Finance Systems, RecTech, Analysts, Data & ML Engineers, Product, and Platform teams to turn lifecycle data into reliable, actionable insights and scalable billing capabilities. Your work will enable accurate usage capture, transparent reporting, and self-service analytics, helping drive a more data-informed organization and directly supporting the growth and effectiveness of our AI and Core product experiences. What You’ll Accomplish Partner with cross functional teams to define requirements Develop data models to support data integration pipelines with external systems, such as ERPs and CRMS Design dimensional data models and build scalable data pipelines Ingest data from third party applications & in-house data stores Support internal and external reporting metrics creation Improve code quality through code reviews, testing, and advocating for best practices Your Expertise You have 2+ years of data engineering experience You are proficient with SQL and Python You have experience with ETL/ELT development You are a team player with strong collaboration and communication skills You are excited by new technologies, but are conscious of choosing them for the right reasons Self Starter with a high desire to learn Nice to Haves You have experience with Airflow You have experience with AWS You have experience with DBT You have experience with Snowflake Java/Spring Boot experience You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: The US base salary range for this full-time position is $130,000 - $170,000 annually + equity + benefits Our salary ranges are determined by role, level and location #LI-AB By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.", "summaryDescription" : "Software Engineer II, Customer Lifecycle Engineering at Attentive. Skills: Data engineering, SQL, Python. Partner with cross functional teams. Define requirements", "postedDate" : "2026-06-14T08:30:22.675", "createdAt" : "2026-06-14T08:30:22.675", "lastUpdated" : "2026-06-15T06:58:47.158", "ingestTimestamp" : "2026-06-14T08:30:22.675", "mongoId" : "6a2c92ba74d8ee00a09866b1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 170000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "ETL/ELT development", "Data pipelines", "Self starter", "Data engineering", "SQL", "Python", "Data integration", "Data modeling", "Reporting metrics", "Customer journey", "AI marketing", "Airflow", "AWS", "DBT", "Snowflake", "Java", "Spring Boot" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "_score" : 733.24304, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306787f292fd229cfbec73", "title" : "Senior Implementation Success Partner- Surgical Growth", "company" : "Qventus", "industry" : "Healthcare", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Implementation Success Partner in the US Healthcare industry, adjusted for seniority and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T07:22:13.148", "fingerprint" : "dd88c39040813221626d38956703ad3cade81ad157d5dd687c28a4a47a58c108", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.qventus.com/company/working-qventus/job?gh_jid=4245834009", "externalId" : "4245834009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Engagement leadership", "Executive stakeholder management", "Technical fluency", "Analytics" ], "hardSkillsList" : [ "Perioperative operations", "EHR architecture" ], "hardSkills" : [ { "name" : "Perioperative operations", "level" : "intermediate" }, { "name" : "EHR architecture", "level" : "intermediate" } ], "majorSkills" : "Implementation lifecycle, Client relationship management, Surgical growth", "majorSkillsList" : [ "Implementation lifecycle", "Client relationship management", "Surgical growth" ], "coreResponsibilities" : "Partner with Sales to shape scope, Validate feasibility for engagements, Set delivery expectations for enterprise engagements, Define and manage timeline for deployment, Lead complex perioperative implementations, Serve as strategic advisor to leadership, Facilitate executive-level discussions, Guide client decision-making on scope, Build and manage client relationships, Influence executive and senior stakeholders, Collaborate with Data Engineers, Collaborate with Product Specialists, Collaborate with Client Success Partners, Identify and implement solutions, Partner with client teams, Ensure periop implementation requirements are met, Create and sustain buy-in from users, Anticipate risks before they materialize, Design proactive mitigation strategies, Advise leaders on resolution paths, Identify gaps in reporting, Surface opportunities in reporting, Build reinforcement strategies, Drive sustained adoption, Drive value realization, Identify process improvement opportunities, Implement structured approaches to close gaps, Lead change management efforts, Ensure successful workflow adoption, Ensure long-term sustainability, Act as primary owner of implementation, Escalate high-risk matters, Articulate Qventus value proposition, Create value for customers, Establish defined business outcomes, Create referenceable customer base", "teamCollaboration" : "Cross-functional teams; Client organizations; Executive stakeholders; Senior operational stakeholders; Data Engineers; Product Specialists; Client Success Partners; Operational client teams; Technical client teams; Internal leaders; External leaders", "projectManagementSkills" : [ "Project management", "Program management" ], "domainKnowledge" : "Perioperative operations; EHR architecture; Healthcare operations", "domainList" : [ "perioperative-operations", "ehr-architecture", "healthcare-operations" ], "domainSpecificKnowledge" : [ "Perioperative operations", "EHR architecture", "Healthcare operations" ], "toolProficiency" : [ "Qventus dashboards", "Qventus reporting" ], "communicationSkills" : "Executive presentations; Client discussions", "continuousLearning" : "Professional development", "innovationCreativity" : "Identify opportunities for innovation", "problemSolvingSkills" : "Risk mitigation; Root cause analysis", "outcomesObjectives" : "Drive sustained adoption; Drive value realization; Ensure successful workflow adoption; Ensure long-term sustainability; Establish defined business outcomes", "qualificationsBasic" : "8+ years project/program management, 8+ years professional experience at top healthcare consulting firm or digital health company", "remoteFriendly" : true, "rawDescription" : "On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1 As a Senior Surgical Growth Implementation Success Partner, you will lead the most complex perioperative deployments in our portfolio, multi-service-line, multi-site, and executive-facing engagements where the bar for delivery, influence, and autonomy is highest. You will own the full implementation lifecycle from pre-sale collaboration through hypercare, partnering with Sales early to shape scope and set delivery expectations, and serving as the strategic advisor to perioperative executives, surgeons, schedulers, and IT teams once delivery is underway. This role blends engagement leadership, executive stakeholder management, technical fluency, and analytics. You will operate with broad autonomy, escalating only the highest-risk or strategic matters, and you will be expected to anticipate risks before they materialize, design mitigation strategies proactively, and guide client decision-making at the executive level. Your fluency with Qventus dashboards and reporting will allow you to identify gaps, surface opportunities, and build reinforcement strategies that drive sustained adoption and ROI. Your deep understanding of the product, perioperative operations, and EHR architecture will allow you to identify opportunities for innovation and improvement, maximizing value for clients and positively impacting healthcare operations. Join us and help revolutionize the healthcare landscape with cutting-edge technology and strategic implementation. Key Responsibilities: Partner with Sales prior to delivery handoff to shape scope, validate feasibility, and set clear delivery expectations for enterprise perioperative engagements. Define and manage the timeline for enterprise-wide deployment of the Qventus Periop Solution across multiple service lines and facilities. Lead large, complex perioperative implementations involving multiple service lines, surgeon groups, and executive stakeholders. Serve as a strategic advisor to perioperative leadership and the C-suite, facilitating executive-level discussions and guiding client decision-making on scope, risk, and operational strategy. Build and manage relationships at every level of client organizations, with a particular focus on influencing executive and senior operational stakeholders. Collaborate with Data Engineers, Product Specialists, and Client Success Partners throughout each deployment to identify and implement solutions that maximize client value. Partner with operational and technical client teams to ensure periop implementation requirements and needs are met. Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption. Anticipate risks before they materialize, design proactive mitigation strategies, and advise internal and external leaders on resolution paths. Demonstrate fluency across Qventus dashboards and reporting tools to identify gaps, surface opportunities, and build reinforcement strategies that drive sustained adoption and value realization. Identify process improvement opportunities, implement structured approaches to close gaps, and lead change management efforts to ensure successful workflow adoption and long-term sustainability. Act as the primary owner of the implementation for assigned client accounts, operating with broad autonomy and accountability and escalating only the highest-risk or strategic matters. Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes. Create a customer base who is excited about Qventus and serves as a reference for prospective customers. A passion for fixing our healthcare system. What We’re Looking For: 8+ years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation. 8+ years of professional experience working at a top healthcare consulting firm, digital health company, or health system. 8+ years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion. Demonstrated experience leading large, complex implementations with executive engagement. Proven track record collaborating with Sales or pre-sales teams to scope, validate, and hand off enterprise deployments. Knowledge of perioperative metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons. Fluency with Epic, Cerner, or comparable EHR environments, able to speak credibly to EHR architecture, integrations, and workflow implications without relying on technical SMEs. Project management experience with complex implementations in the provider-side healthcare setting. A track record of applying strong quantitative and analytical skills in prior roles, including fluent use of dashboards and reporting tools to drive adoption and reinforcement strategies. Prior experience managing projects for hospital systems (e.g., EHR implementations) is required. Skilled at understanding, documenting, and analyzing data using a variety of tools (data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.). Ability to travel on average 25% -35%. It’s a Plus if You Have… Experience writing SQL queries (highly desired). PMP certification. Experience working with clinical and/or process consultants. Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards. Salary Range $120,000—$150,000 USD Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, \"protected characteristics\"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice. *Benefits and perks are subject to plan documents and may change at the company's discretion. *Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.", "summaryDescription" : "Senior Implementation Success Partner- Surgical Growth at Qventus. Skills: Implementation lifecycle, Client relationship management, Surgical growth. Partner with Sales to shape scope. Validate feasibility for engagements", "postedDate" : "2026-06-15T23:27:56.329", "createdAt" : "2026-06-15T23:27:56.329", "lastUpdated" : "2026-06-16T07:22:13.148", "ingestTimestamp" : "2026-06-15T23:27:56.329", "mongoId" : "6a306787f292fd229cfbec73", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Perioperative operations", "EHR architecture", "Implementation lifecycle", "Client relationship management", "Surgical growth", "Engagement leadership", "Executive stakeholder management", "Technical fluency", "Analytics", "Project management", "Program management", "Healthcare operations", "Qventus dashboards", "Qventus reporting" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 723.2475, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2176f674d8ee00a0c1b639", "title" : "Software Development Engineer, Network Lifecycle Management", "company" : "Amazon Support Services Pty Ltd", "industry" : "Software Development, Cloud Computing", "salary" : { "min" : 135000.0, "max" : 185000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Software Development Engineer in Sydney, Australia, adjusted for the technology industry and a large company size." }, "location" : "Sydney, New South Wales, AUS", "locations" : [ "Sydney, New South Wales, AUS" ], "timestamp" : "2026-06-15T02:57:11.811", "fingerprint" : "ab0faed25585dfc80567a8a4e3fb3834341fbc5dd976a756dfcb7268ee0f510c", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10436398/apply", "externalId" : "efad08b7-d9f7-4ab1-9ca2-6e6a3f33a179", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "AWS, Cloud computing", "professionalSkills" : [ "Network lifecycle management", "Supply chain", "Infrastructure services", "Connectivity services", "Fulfillment automation", "Resource allocation" ], "hardSkillsList" : [ "Software development", "System design", "Architecture", "Reliability", "Scaling", "Coding standards", "Code reviews", "Source control", "Build processes", "Testing", "Operations" ], "softSkillsList" : [ "Curiosity", "Continuous learning", "Technical curiosity", "Shared growth" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "System design", "level" : "intermediate" }, { "name" : "Architecture", "level" : "intermediate" }, { "name" : "Reliability", "level" : "intermediate" }, { "name" : "Scaling", "level" : "intermediate" }, { "name" : "Coding standards", "level" : "intermediate" }, { "name" : "Code reviews", "level" : "intermediate" }, { "name" : "Source control", "level" : "intermediate" }, { "name" : "Build processes", "level" : "intermediate" }, { "name" : "Testing", "level" : "intermediate" }, { "name" : "Operations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Curiosity" }, { "name" : "Continuous learning" }, { "name" : "Technical curiosity" }, { "name" : "Shared growth" } ], "majorSkills" : "Network lifecycle management, Fulfillment automation, Infrastructure services", "majorSkillsList" : [ "Network lifecycle management", "Fulfillment automation", "Infrastructure services" ], "coreResponsibilities" : "Develop fulfillment automation, Optimize material orders, Optimize resource allocation, Define own direction, Shape technical solutions, Drive outcomes across cabling lifecycle, Scale network capacity, Maintain network capacity, Plan network cabling projects, Order network cabling projects, Fulfill network cabling projects, Build software for predictable delivery, Build software for on-time delivery", "teamCollaboration" : "Diverse team; Cross AWS collaboration; Collaborative team", "domainKnowledge" : "Network lifecycle management; Cloud infrastructure; Global network capacity; Cabling lifecycle", "domainList" : [ "network-lifecycle-management", "cloud-infrastructure", "global-network-capacity", "cabling-lifecycle" ], "domainSpecificKnowledge" : [ "Network lifecycle management", "Cloud infrastructure", "Global network capacity", "Cabling lifecycle" ], "continuousLearning" : "Knowledge-sharing sessions; Explore emerging technologies", "innovationCreativity" : "Bold ideas", "problemSolvingSkills" : "Challenging problems", "outcomesObjectives" : "Deliver highest standards; Provide infinite capacity; Lowest possible cost", "qualificationsBasic" : "3+ years software development experience, 2+ years system design or architecture, Experience programming one language", "qualificationsPreferred" : "3+ years full SDLC experience, Bachelor's degree in computer science", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Network Lifecycle Management (NLM) organization is responsible for scaling and maintaining Amazon's global network capacity. Within NLM, the Connectivity Services team owns the planning, ordering, and fulfillment of network cabling projects. This includes building software to ensure predictable, on-time delivery of materials to deliver network capacity. Key job responsibilities As a Software Development Engineer on this team, you will take ownership of substantial parts of complex, large-scale problems with real impact on Amazon's infrastructure. A key focus of your work will be developing fulfillment automation that optimizes material orders and resource allocation at scale. You will have the autonomy to define your own direction, shape technical solutions, and drive meaningful outcomes across the cabling lifecycle. We are a collaborative team that values continuous learning, technical curiosity, and a culture of shared growth. We run regular knowledge-sharing sessions and offer opportunities to explore emerging technologies. We also love taking a break around a board game! About the team About AWS Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Software Development Engineer, Network Lifecycle Management at Amazon Support Services Pty Ltd. Skills: Network lifecycle management, Fulfillment automation, Infrastructure services. Develop fulfillment automation. Optimize material orders", "postedDate" : "2026-06-13T06:13:11.275", "createdAt" : "2026-06-13T06:13:11.275", "lastUpdated" : "2026-06-15T02:57:11.811", "ingestTimestamp" : "2026-06-13T06:13:11.275", "mongoId" : "6a2176f674d8ee00a0c1b639", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10436398/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Software development", "System design", "Architecture", "Reliability", "Scaling", "Coding standards", "Code reviews", "Source control", "Build processes", "Testing", "Operations", "Curiosity", "Continuous learning", "Technical curiosity", "Shared growth", "Network lifecycle management", "Fulfillment automation", "Infrastructure services", "Supply chain", "Connectivity services", "Resource allocation", "Cloud infrastructure", "Global network capacity", "Cabling lifecycle" ], "skillCount" : 24, "jobCategory" : "engineering", "dataQualityScore" : 1.0, "_score" : 716.79047, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2ce9fc74d8ee00a0a6f530", "title" : "Senior Manager, Contracts Lifecycle Management", "company" : "Harbor", "industry" : "Consulting", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Manager, Contracts Lifecycle Management in the Legal industry in the United States, adjusted for seniority and remote work." }, "location" : "Remote, United States", "locations" : [ "Remote", "United States" ], "timestamp" : "2026-06-15T07:06:32.337", "fingerprint" : "dbfc7fd78c8987376fb74d201ade5c03ebc9b15fc27f3c0c6809ab5d5d70c556", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/harborglobal/jobs/5163807007", "externalId" : "5163807007", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "experienceLevel" : "Manager", "professionalSkills" : [ "Risk management", "Legal analysis", "Compliance oversight", "Client relationship management", "Business development", "Vendor relationship management", "Practice growth", "Methodology enhancement" ], "hardSkillsList" : [ "Contracts lifecycle management", "Technology implementation", "Data migration", "Change management", "Process mapping", "Data analysis", "System configuration", "User training", "System administration training" ], "softSkillsList" : [ "Leadership", "Mentoring", "Commitment" ], "hardSkills" : [ { "name" : "Contracts lifecycle management", "level" : "intermediate" }, { "name" : "Technology implementation", "level" : "intermediate" }, { "name" : "Data migration", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Process mapping", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "System configuration", "level" : "intermediate" }, { "name" : "User training", "level" : "intermediate" }, { "name" : "System administration training", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Commitment" } ], "majorSkills" : "Contracts lifecycle management, Legal technology, AI contract technology, System implementation", "majorSkillsList" : [ "Contracts lifecycle management", "Legal technology", "AI contract technology", "System implementation" ], "coreResponsibilities" : "Assess contracting processes, Advise clients on technology integration, Design technology-enabled processes, Oversee process mapping, Oversee data analysis, Oversee drafting project deliverables, Oversee solution configuration, Oversee system configuration, Oversee system testing, Map data between systems, Support migration processes, Define change management strategy, Orchestrate change management effort, Develop training curriculum, Develop training materials, Lead end-user training, Lead system administration training, Participate in business development, Qualify opportunities, Present proposals, Develop statements of work, Develop relationships with vendors, Develop relationships with partners, Cultivate client relationships, Coach junior staff, Contribute to practice growth, Contribute to strategic initiatives, Encourage collaboration, Model firm values, Enhance methodologies, Enhance practice aids, Enhance project delivery approaches, Enhance tools, Manage others, Develop others, Coach others, Mentor others, Guide junior team members, Identify opportunities for enhancement, Support engagement financials, Support practice operations", "teamCollaboration" : "Cross-functional teams; Client stakeholders; Internal stakeholders; Technology providers; Junior team members", "projectManagementSkills" : [ "Project initiation", "Project execution", "Project delivery", "Change management", "Client management" ], "domainKnowledge" : "Contracts lifecycle management; Legal operations; Contracting processes; Legal technology; Contract intelligence; Generative AI; AI contract technology; CLM systems; Data migration; System integration; Risk containment; Operational improvement; Data management", "domainList" : [ "contracts-lifecycle-management", "legal-operations", "contracting-processes", "legal-technology", "contract-intelligence", "generative-ai", "ai-contract-technology", "clm-systems", "data-migration", "system-integration", "risk-containment", "operational-improvement", "data-management" ], "domainSpecificKnowledge" : [ "Contracts lifecycle management", "Legal operations", "Contracting processes", "Legal technology", "Contract intelligence", "Generative AI", "AI contract technology", "CLM systems", "Data migration", "System integration", "Risk containment", "Operational improvement", "Data management" ], "toolProficiency" : [ "Excel", "Word", "PowerPoint", "Visio", "Outlook", "Teams", "SharePoint" ], "communicationSkills" : "Client interactions; Client presentations", "documentationSkills" : "Project deliverables", "continuousLearning" : "Develop new subject matter expertise; Develop new business skills", "problemSolvingSkills" : "Operational improvement; Technology deployment; Process refinement", "outcomesObjectives" : "Contain risk and cost; Exceed client expectations; Ensure enduring change; Ensure user adoption; Ensure seamless implementation", "qualificationsBasic" : "8+ years relevant experience, 8+ years customer facing role, Four-year degree, Proficient in process and data mapping, Permanent US work authorization", "qualificationsPreferred" : "Experience with CLM systems, Experience with AI contract technology, Experience with legal tech vendors", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Harbor’s Corporate Legal Solutions practice group is the leading provider of legal technology professional services for corporate law departments. This world-class team possesses a deep understanding of technology application for optimal client return. Our services provide clients with the insights and skills needed to review, understand, implement, and successfully deploy technology and supporting business processes to achieve their goals. Our partnerships with leading legal technology providers allow clients to benefit from our product-specific expertise and gain new market perspectives along the way. Harbor is seeking a Senior Manager to join our dynamic Contracts team. Our team is at the forefront of innovation and delivery for our corporate legal department clients, with deep experience in assessing contracting processes and technology, developing technology roadmaps, system selection and implementation, data migration, and change management. We work with leading CLM, Contract Intelligence, and AI vendors allowing clients to benefit from our product-specific expertise and market perspective. We serve both as advisors and as experienced, scalable hands-on resources, collaborating with our clients to contain risk and cost through operational improvement, efficient data management, and technology usage. We are seeking someone who has a wide range of CLM and contracting AI technology assessment, design planning and implementation experience. We will rely on you to lead/co-lead the initiation, execution, and delivery for a variety of technology projects and initiatives. You will oversee and mentor associate-level individuals, providing guidance, instruction, and oversight in driving the completion of deliverables and commitments. You will embody core Harbor values by providing an excellent customer experience, developing current and future client relationships through service delivery that exceeds client expectations. You will participate in business development and marketing activities to support the continued growth of the team and Harbor. This role’s primary focus is CLM readiness and technology planning, system selection, and implementation. More specifically, this role will be assisting corporate legal departments build or enhance their legal operations function by deploying technology, refining contracting processes, and integrating generative AI processes and principles. Job Duties and Responsibilities: Client and Project Management Leverage subject matter expertise to assess contracting processes provide subject matter expertise on industry best practices and tool capabilities. Advise clients on how to best integrate their existing technologies together to enhance their overarching legal operations function; design technology-enabled processes and system integrations to create innovative yet practical solution frameworks. Directly contribute to and oversee all process mapping, data analysis, drafting of project deliverables, and configuration of solutions. Oversee system configuration and testing to ensure solution setup meets design specifications and customer business process goals. Map data between any source system(s) and/or data repositories and the new technology solution; support migration and migration validation processes. Define and orchestrate the change management strategy and effort needed to ensure enduring change, strong user adoption, and a seamless implementation experience. Develop training curriculum and materials, as well as lead end-user and system administration training in partnership with technology providers. Business, Team, and Company Development Participate in business development activities such as qualifying opportunities, proposal presentations, and statement of work development. Develop relationships with vendors and other partners to develop creative offerings. Cultivate new relationships at current clients and coach junior staff to become lead contacts. Contribute to the ongoing growth of Harbor’s reputation for thought leadership and problem-solving. Actively develop ideas and contribute to practice growth/evolution and company-wide strategic initiatives. Encourage collaboration, and model firm values to impact and ensure team behavior. Continuously improve our practice by enhancing methodologies, practice aids, project delivery approaches and tools. Actively manage, develop, coach and/or mentor others, guiding junior team members in all facets of client execution and project management. Identify opportunities to continually enhance internal project methodologies and templates. Support engagement financials and practice operations. Experience, Education and Other Qualifications: 8+ years of relevant experience in the legal or consulting industry (e.g., in-house legal department, law firm, legal software provider, consulting firm) 8+ years of experience in legal technology assessments, requirements gathering, system design, configuration, implementation, testing, and deployment, with proven experience implementing contracting tools. Experience with Agiloft, Ironclad, Malbek, Luminance, Ivo, and similar systems is preferred; this experience should include related data migration and integration workstreams. Demonstrated understanding of the AI contract technology landscape, including legal-specific platforms (e.g., Harvey, Legora) and point solutions supporting contract drafting, review, negotiation, obligation management, and associated workflows. 8+ years of experience in a customer facing role delivering projects and overseeing other resources to the completion of their tasks. Four- year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data proficient in process and data mapping. Confidence and professionalism during client interactions, demonstrating sound judgement and attitude when interacting with client and internal stakeholders. Excels in a cooperative team environment; takes initiative to forward team operational efficiency through improved methodologies. Able to ideate and create client deliverables with minimal oversight from senior leadership. Proven ability to develop and maintain relationships with peers, software vendors, other suppliers, management, and client contacts. Positive, enthusiastic attitude and an entrepreneurial spirit. Eagerness to quickly learn and develop new subject matter expertise and business skills. Demonstrates accountability and commitment. Strong organizational skills and an ability to prioritize tasks. Maintains high standards for work product with keen attention to detail. Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams, and SharePoint as collaboration tools. Have permanent US work authorization About Us: Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.", "summaryDescription" : "Senior Manager, Contracts Lifecycle Management at Harbor. Skills: Contracts lifecycle management, Legal technology, AI contract technology, System implementation. Assess contracting processes. 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Collaborate with sales and engineering teams", "domainKnowledge" : "Buying programs of manufacturers; Enterprise Agreements (EA)", "domainList" : [ "buying-programs-of-manufacturers", "enterprise-agreements-ea" ], "domainSpecificKnowledge" : [ "Buying programs of manufacturers", "Enterprise Agreements (EA)" ], "communicationSkills" : "Present meaningful insights", "problemSolvingSkills" : "Analytical skills; Problem-solving skills", "qualificationsBasic" : "10+ years experience selling or supporting complex licensing and services, Microsoft Excel skills, Build and maintain complex spreadsheets, Create pivot tables, Use advanced formulas, Analyze large datasets", "qualificationsPreferred" : "Bachelor's degree or equivalent experience", "workSiteFlexibility" : "Onsite", "rawDescription" : "Why join CompuNet? CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer. We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more. What You’ll do CompuNet is seeking a Lifecycle Manager to provide support and satisfaction to our existing and future customer base. This role is responsible for managing licensing and support renewals, identifying and driving expansion opportunities, and providing support to sales and engineering teams to ensure customer software and support requirements are effectively met. Who you are A strong team player with a proven ability to collaborate across cross-functional teams, delivering exceptional results. You have a deep understanding of buying programs of several manufacturers (i. e. Cisco, Palo Alto, Dell, HPE) across all product portfolios, enabling you to provide strategic insights and guidance to internal teams and customers. With strong analytical skills, you excel at identifying actionable recommendations for sales and engineering teams, ensuring our customers receive optimal solutions tailored to their needs. You bring extensive experience in contract management, successfully navigating the complexities of diverse customer accounts ranging from Enterprise-level organizations to SMBs. You are detail-oriented, customer-focused, and thrive in dynamic, fast-paced environments. Additionally, you possess excellent communication, strong analytical and problem-solving skills, allowing you to build trust and drive success for both internal stakeholders and external customers. Key responsibilities include: Managing and optimizing Enterprise Agreements (EA) across key customer accounts Collaborate strategically with sales and engineering teams to safeguard the customer base and identify growth opportunities. Ensure customer compliance with EA contract terms, including adherence to usage limits and licensing requirements. Management of customer license and support usage to avoid unnecessary costs for customers. Consult with internal and external stakeholders on strategic buying timelines to maximize the benefits of Enterprise Agreements. Present meaningful insights to key customer stakeholders at all levels of an organization. Analyze customer usage and trends to uncover cost-saving opportunities within the EA framework and provide data-driven recommendations. Drive lifecycle advantage initiatives to encourage customer adoption which aligns to CompuNet's lifecycle efforts and partner programs. Facilitate the onboarding process for customers entering buying programs. Qualifications Bachelor’s degree or equivalent experience 10+ years of experience selling or supporting complex licensing and services with proven track record of success. Strong Microsoft Excel skills, including the ability to build and maintain complex spreadsheets, create pivot tables, use advanced formulas, and analyze large datasets to support business decisions. Who we are CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.", "summaryDescription" : "Lifecycle Manager at CompuNet, Inc.. Skills: Expansion opportunities, Contract management. Manage licensing and support renewals. Identify and drive expansion opportunities", "postedDate" : "2026-06-14T03:17:29.962", "createdAt" : "2026-06-14T03:17:29.962", "lastUpdated" : "2026-06-15T04:54:09.949", "ingestTimestamp" : "2026-06-14T03:17:29.962", "mongoId" : "6a2c91c274d8ee00a09840b1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 185000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "License management", "Support renewal management", "Data analysis", "Expansion opportunities", "Contract management", "Strategic insights", "Actionable recommendations", "Cost-saving opportunities", "Buying programs of manufacturers", "Enterprise Agreements (EA)" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 714.98254, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7d6174d8ee00a094fa9a", "title" : "Lifecycle CRM Manager", "company" : "THG", "industry" : "E-Commerce", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Lifecycle CRM Manager in Manchester, UK, adjusted for the e-commerce industry and company size." }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-15T13:49:49.410", "fingerprint" : "6ea773fb325b9b892aa593203f5f8523eed97819d6e266a1b98526f67bd44fa0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.thg.com/talent/job-search?gh_jid=4869803101", "externalId" : "4869803101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "experienceLevel" : "Manager", "majorSkills" : "Customer lifecycle management, CRM channels, Data-led marketing, Multi-channel marketing", "majorSkillsList" : [ "Customer lifecycle management", "CRM channels", "Data-led marketing", "Multi-channel marketing" ], "coreResponsibilities" : "Own end-to-end customer lifecycle, Define and optimise key lifecycle moments, Identify opportunities to improve customer lifetime value", "domainKnowledge" : "Sports nutrition; Customer retention; Repeat purchase behaviour; Customer lifetime value", "domainList" : [ "sports-nutrition", "customer-retention", "repeat-purchase-behaviour", "customer-lifetime-value" ], "domainSpecificKnowledge" : [ "Sports nutrition", "Customer retention", "Repeat purchase behaviour", "Customer lifetime value" ], "outcomesObjectives" : "Drive retention; Drive repeat purchase; Drive lifetime value", "qualificationsBasic" : "Own end-to-end customer lifecycle, Define and optimise key lifecycle moments, Identify opportunities to improve customer lifetime value", "remoteFriendly" : false, "rawDescription" : "About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster. What are you waiting for? Role: Lifecycle CRM Manager Brand / Business Unit: CRM | Myprotein Reporting to: Head of Retention to power and empower those who want more. Role Overview The Lifecycle Campaign Manager is responsible for owning and optimising the full customer lifecycle across CRM channels for Myprotein within THG Nutrition, driving retention, repeat purchase, and lifetime value through data-led, multi-channel marketing at scale. Key Responsibilities Lifecycle Ownership Own the end-to-end customer lifecycle across acquisition, onboarding, retention and reactivation Define and optimise key lifecycle moments that drive engagement, loyalty and repeat purchase behaviour Identify opportunities to improve customer lifetime value across the full funnel Segmentation you just need to let us know what support you need or changes you need to make. If you’re not sure, we can work with you to explore the available options. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.", "summaryDescription" : "Lifecycle CRM Manager at THG. Skills: Customer lifecycle management, CRM channels, Data-led marketing, Multi-channel marketing. Own end-to-end customer lifecycle. Define and optimise key lifecycle moments", "postedDate" : "2026-06-14T04:36:17.376", "createdAt" : "2026-06-14T04:36:17.376", "lastUpdated" : "2026-06-15T13:49:49.410", "ingestTimestamp" : "2026-06-14T04:36:17.376", "mongoId" : "6a2c7d6174d8ee00a094fa9a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Customer lifecycle management", "CRM channels", "Data-led marketing", "Multi-channel marketing", "Sports nutrition", "Customer retention", "Repeat purchase behaviour", "Customer lifetime value" ], "skillCount" : 8, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 713.0357, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8d7074d8ee00a0978fef", "title" : "Implementation Lead", "company" : "Pivotal Health", "industry" : "Client Success", "salary" : { "min" : 160000.0, "max" : 185000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Lower Manhattan, NY", "locations" : [ "Lower Manhattan, NY", "Santa Monica, CA" ], "timestamp" : "2026-06-15T07:24:22.095", "fingerprint" : "5a41fc4e76a418bd3ba3fbe235e4f3af3d7172b22f3e9d4f7bf00823cb3ebc5d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/pivotal-health/3a7971c6-859f-4a20-b1a1-884581a02592/application", "externalId" : "3a7971c6-859f-4a20-b1a1-884581a02592", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "SQL, AI", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Client onboarding", "Solutions delivery", "Systems thinking", "Automation opportunities" ], "hardSkillsList" : [ "Data setup", "Configuration" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Data setup", "level" : "intermediate" }, { "name" : "Configuration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Client implementation, Process optimization, Stakeholder alignment", "majorSkillsList" : [ "Client implementation", "Process optimization", "Stakeholder alignment" ], "coreResponsibilities" : "Own client implementation process, Ensure smooth onboarding, Drive long-term client success, Serve as client-facing lead, Manage timelines, Manage expectations, Manage risks, Manage communication, Translate client requirements, Design scalable onboarding processes, Build implementation processes, Optimize implementation processes, Create playbooks, Create documentation, Identify automation opportunities, Drive automation opportunities, Partner cross-functionally, Align stakeholders, Resolve blockers, Improve client experience, Maintain visibility, Manage dependencies, Ensure client preparedness, Provide clear documentation, Provide training, Improve implementation efficiency, Improve implementation scalability, Improve time-to-go-live", "teamCollaboration" : "Cross-functional teams; Product and Engineering; Sales; CS; Operations", "projectManagementSkills" : [ "Project management", "Workflow tools" ], "domainKnowledge" : "Healthcare reimbursement; Independent Dispute Resolution; Health insurance claims", "domainList" : [ "healthcare-reimbursement", "independent-dispute-resolution", "health-insurance-claims" ], "domainSpecificKnowledge" : [ "Healthcare reimbursement", "Independent Dispute Resolution", "Health insurance claims" ], "toolProficiency" : [ "Asana", "HubSpot", "Metabase", "BigQuery", "Jira", "ChatGPT", "Claude" ], "communicationSkills" : "Client conversations", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Successful launches; Long-term client success; Operational excellence; Successful outcomes", "qualificationsBasic" : "5+ years experience, Executive stakeholder experience, Client experience, Technical partner experience, Systems thinker, Highly organized, Project management tools experience, Data-driven and analytical", "qualificationsPreferred" : "HealthTech experience, Healthcare technology experience, IDR workflows familiarity, Reimbursement processes familiarity, Healthcare claims operations familiarity, Modern technology practices exposure, Process automation exposure, AI-enabled workflows exposure, Scalable operational systems exposure, Advanced SQL proficiency", "remoteFriendly" : true, "rawDescription" : "ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. ABOUT THE ROLE As Pivotal’s first dedicated Implementation Lead, you’ll have the unique opportunity to build and shape a critical function from the ground up. You’ll own the client implementation experience end-to-end, partnering closely with customers, executive stakeholders, Product, and Engineering to design scalable onboarding processes that drive successful launches, long-term client success, and operational excellence as the company grows. This role is ideal for someone who thrives in fast-paced startup environments, enjoys operating with high autonomy and visibility, and wants the opportunity to truly shape how a business scales. We’re looking for someone who brings both strategic thinking and hands-on execution, can confidently navigate client conversations, push back thoughtfully when needed, and leverage systems, data, and automation to build smarter processes. As the company grows, this role offers significant ownership, direct influence on company strategy, and a clear path into leadership and people management. WHAT YOU’LL DO - Own the end-to-end client implementation process from Sales handoff through go-live, ensuring smooth onboarding and long-term client success - Serve as the primary client-facing lead during implementation, managing timelines, expectations, risks, and communication throughout the engagement - Translate client requirements into actionable implementation plans, including integrations, configurations, data setup, and launch readiness - Build and optimize scalable implementation processes, playbooks, and documentation that create consistency and reduce operational friction - Identify and drive automation opportunities across the implementation lifecycle using tools like Asana, HubSpot, Metabase, and BigQuery - Partner cross-functionally with Product, Engineering, Sales, CS, and Operations to align stakeholders, resolve blockers, and improve the client experience - Maintain visibility across all active implementations, proactively managing dependencies, risks, and timelines to ensure successful outcomes - Ensure clients are fully prepared to operate independently at launch, with clear documentation, training, and confidence in the platform - Continuously improve implementation efficiency, scalability, and time-to-go-live as the business and client base grow WHO YOU ARE - 5+ years of experience in technical implementation, onboarding, solutions delivery, or related client-facing roles within a technology environment - Comfortable working directly with executive stakeholders, clients, and technical/IT partners across complex implementations - A strong systems thinker who can connect processes, tools, and workflows to build scalable solutions - Highly organized with experience using project management and workflow tools such as Asana or Jira - Proactive about leveraging AI tools like ChatGPT or Claude to improve efficiency, workflows, and problem-solving - Data-driven and analytical, with the ability to use insights and metrics to guide decisions and improve processes - Able to balance strategic thinking with hands-on execution in fast-paced, evolving environments EXTRA CREDIT EXPERIENCE - Experience working in HealthTech or healthcare-related technology environments - Familiarity with IDR (Independent Dispute Resolution) workflows, reimbursement processes, or healthcare claims operations - Exposure to modern, progressive technology practices, including process automation, AI-enabled workflows, and scalable operational systems - Advanced SQL proficiency WHY YOU’LL LOVE WORKING HERE We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers. While we primarily hire around our core hubs–Los Angeles and New York–we remain open to exceptional talent outside those regions. Remote and hybrid flexibility varies by role and team, and is outlined in each job description. If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from you. Benefits Include: - Competitive compensation, including equity - Full health, dental, and vision coverage - Retirement savings plan through 401(k) - Flexible time off - Opportunities for company-wide connection and events Ready to Make an Impact? We’re building something meaningful; and we want you on the team. Bring your ideas, curiosity, and drive, and let’s transform healthcare reimbursement together. EMPLOYMENT INFORMATION Work Authorization Candidates must be authorized to work in the United States without current or future employer sponsorship. Equal Employment Opportunity Pivotal Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. Reasonable Accommodations Pivotal Health provides reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws. If you need assistance during the application or interview process, please let us know. Background Checks Employment is contingent upon successful completion of applicable background checks, where permitted by law. At-Will Employment Employment with Pivotal Health is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law.", "summaryDescription" : "Implementation Lead at Pivotal Health. Skills: Client implementation, Process optimization, Stakeholder alignment. Own client implementation process. Ensure smooth onboarding", "createdAt" : "2026-06-13T21:42:40.839", "lastUpdated" : "2026-06-15T07:24:22.095", "ingestTimestamp" : "2026-06-13T21:42:40.839", "mongoId" : "6a2c8d7074d8ee00a0978fef", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 160000, "salaryAnnualMax" : 185000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Data setup", "Configuration", "Leadership", "Critical thinking", "Client implementation", "Process optimization", "Stakeholder alignment", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Client onboarding", "Solutions delivery", "Systems thinking", "Automation opportunities", "Project management", "Workflow tools", "Healthcare reimbursement", "Independent Dispute Resolution", "Health insurance claims", "Asana", "HubSpot", "Metabase", "BigQuery", "Jira", "ChatGPT", "Claude" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 710.89325, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "HealthTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a692074d8ee00a0636b17", "title" : "Senior Customer Lifecycle Strategy Manager", "company" : "ZoomInfo Technologies LLC", "salary" : { "min" : 94080.0, "max" : 134400.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waltham, Massachusetts, United States", "locations" : [ "Waltham", "Massachusetts", "United States" ], "timestamp" : "2026-06-14T22:15:51.110", "fingerprint" : "22ad2c76179699ad418b850ac26162af7943dfe5a8d5071b78a2f01724b6720a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.zoominfo.com/careers?gh_jid=8585803002", "externalId" : "8585803002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waltham", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3762385,-71.2355644" } ], "locationText" : "Waltham, Massachusetts, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI tools", "professionalSkills" : [ "Lifecycle marketing", "Customer journey strategy", "Customer engagement", "Digital customer experience", "B2B SaaS" ], "hardSkillsList" : [ "Customer segmentation", "Behavioral engagement", "Messaging", "Content creation", "KPIs", "Optimization strategies", "Journey orchestration" ], "hardSkills" : [ { "name" : "Customer segmentation", "level" : "intermediate" }, { "name" : "Behavioral engagement", "level" : "intermediate" }, { "name" : "Messaging", "level" : "intermediate" }, { "name" : "Content creation", "level" : "intermediate" }, { "name" : "KPIs", "level" : "intermediate" }, { "name" : "Optimization strategies", "level" : "intermediate" }, { "name" : "Journey orchestration", "level" : "intermediate" } ], "coreResponsibilities" : "Build lifecycle marketing strategy, Design customer journeys, Develop customer segmentation, Align customer touchpoints, Build lifecycle programs, Create scalable messaging, Identify friction points, Drive improvements, Establish measurement frameworks, Shape future-state vision, Document lifecycle journeys, Report on KPIs", "teamCollaboration" : "Cross-functionally; Customer Experience; Product; Customer Marketing; Operations; Education; RevOps", "domainKnowledge" : "B2B SaaS; Customer lifecycle; Customer journeys; Digital customer engagement", "domainList" : [ "b2b-saas", "customer-lifecycle", "customer-journeys", "digital-customer-engagement" ], "domainSpecificKnowledge" : [ "B2B SaaS", "Customer lifecycle", "Customer journeys", "Digital customer engagement" ], "toolProficiency" : [ "Pendo", "Marketo", "SendGrid", "Salesforce" ], "communicationSkills" : "Writing; Communication", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Analytical mindset; Systems-thinking", "outcomesObjectives" : "Customers experience connected lifecycle; Digital engagement scales; Lifecycle programs proactive, personalized, measurable; Cross-functional teams align; Customer activation improves; Customer adoption improves; Customer engagement improves", "qualificationsBasic" : "8+ years experience, B2B SaaS experience, Senior-level IC experience, Cross-functional stakeholder influence, Strategic thinking, Hands-on execution, Writing skills, Communication skills, AI tools experience, Systems-thinking mindset, Analytical mindset, Comfortable operating in ambiguity, Building processes from scratch", "qualificationsPreferred" : "Pendo, Marketo, SendGrid, Salesforce preferred", "rawDescription" : "ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. We are looking for a highly strategic and execution-oriented individual contributor to build and scale our customer lifecycle strategy from the ground up. This role will define how customers experience our platform across onboarding, adoption, engagement, expansion, growth, and retention through scalable digital journeys, lifecycle communications, in-app experiences, and customer engagement programs. This is a builder role. The ideal candidate has previously designed and operationalized lifecycle programs within a B2B SaaS environment and understands how to create connected customer experiences across systems, teams, and touchpoints. You will work cross-functionally across Customer Experience, Product, Customer Marketing, Operations, Education, and RevOps to create a more intentional, data-driven, and scalable customer journey. This role requires someone who can think strategically, influence across organizations, and also execute. You should be equally comfortable mapping a long-term lifecycle vision, building journey frameworks, writing messaging, leveraging AI tools for scalable content creation, and launching programs directly. What you'll do: Build the company’s lifecycle marketing and customer journey strategy from the ground up Design scalable customer journeys across onboarding, adoption, engagement, expansion, and retention Develop customer segmentation and behavioral engagement frameworks Partner cross-functionally to align customer touchpoints, communications, and digital experiences Build lifecycle programs across email, in-app guidance, education, webinars, community, and customer engagement channels Create scalable messaging and content leveraging AI-assisted workflows and internal subject matter expertise Identify friction points and gaps across the customer experience and drive improvements Establish lifecycle measurement frameworks, KPIs, and optimization strategies Help shape the future-state vision for digital customer engagement and journey orchestration Documentation and reporting of lifecycle journeys against KPIs and product adoption metrics What you bring: 8+ years of experience in lifecycle marketing, customer engagement, digital customer experience, or customer journey strategy within B2B SaaS Proven experience building modern and dynamic lifecycle programs and customer journeys from the ground up Strong understanding of SaaS onboarding, adoption, retention, and expansion motions Experience operating as a senior-level IC and influencing cross-functional stakeholders Ability to balance strategic thinking with hands-on execution Strong writing and communication skills Experience leveraging AI tools to accelerate content development and lifecycle execution Familiarity with lifecycle and customer engagement platforms Pendo, Marketo, SendGrid, Salesforce preferred Strong systems-thinking and analytical mindset Comfortable operating in ambiguity and building processes from scratch What success looks like: Customers experience a connected and intentional lifecycle journey Digital engagement scales alongside customer growth Lifecycle programs become proactive, personalized, and measurable Cross-functional teams align around a unified customer experience strategy Customer activation, adoption, and engagement improve through scalable programs and orchestration The US base salary range for this position is $94,080 - $134,400 + variable compensation + benefits. Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.", "summaryDescription" : "Senior Customer Lifecycle Strategy Manager at ZoomInfo Technologies LLC. Build lifecycle marketing strategy. Design customer journeys", "postedDate" : "2026-06-11T21:09:43.859", "createdAt" : "2026-06-11T21:09:43.859", "lastUpdated" : "2026-06-14T22:15:51.110", "ingestTimestamp" : "2026-06-11T21:09:43.859", "mongoId" : "6a2a692074d8ee00a0636b17", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 94080, "salaryAnnualMax" : 134400, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer segmentation", "Behavioral engagement", "Messaging", "Content creation", "KPIs", "Optimization strategies", "Journey orchestration", "Lifecycle marketing", "Customer journey strategy", "Customer engagement", "Digital customer experience", "B2B SaaS", "Customer lifecycle", "Customer journeys", "Digital customer engagement", "Pendo", "Marketo", "SendGrid", "Salesforce" ], "skillCount" : 19, "jobCategory" : "other", "jobSubcategory" : "864-client-services---onboarding", "dataQualityScore" : 0.8888889, "_score" : 709.55414, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "69fda4e44c40e2acd1b99919", "title" : "Food Production Process Implementation and Product Quality Supply Chain Manager, Fresh Food Production", "company" : "Amazon.com Services LLC", "industry" : "Supply Chain/Transportation Management, Supply Chain Management, worldwide grocery stores", "salary" : { "min" : 40000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Austin, Texas, USA", "locations" : [ "Austin, Texas, USA" ], "certifications" : [ "HACCP certification", "PCQI certification" ], "timestamp" : "2026-06-15T05:33:43.452", "fingerprint" : "be25643c21ad28eb33ca3d6c4a625f04d9343c8ec920afb51850d97352a07b14", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10413023/apply", "externalId" : "bbbe1f44-de65-4e35-9bad-22918802d27a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Process engineers, Commercialization teams, Program managers, Quality assurance, Food safety, Operations leadership, Engineering", "professionalSkills" : [ "Process implementation", "Product quality assurance", "Operational troubleshooting", "Recipe scale-up", "Production workflows", "Equipment configurations", "Batch parameters", "Product launch schedules", "Production SOPs", "Scale-up guidelines", "Batch production procedures", "Process validation", "Formulation troubleshooting", "Equipment troubleshooting", "Stage-gate processes", "Visual inspection", "Taste analysis", "Quality standards", "Culinary specifications", "Tasting schedules", "Sensory evaluation", "Corrective actions", "Root cause analysis", "Quality performance metrics", "Product quality scorecards", "Production consistency", "Sensory evaluation results", "Quality trends", "Food safety regulations", "HACCP", "GMP", "Quality management standards", "Scaled production output", "Culinary intent", "Gold standard recipes", "Process implementation issues", "Production variances", "Recipe execution", "Process improvement opportunities", "Production efficiency", "Operational needs", "Process change management", "Production procedures", "Contingency plans", "Risk mitigation strategies", "Production blockers", "Operational challenges", "Post-implementation reviews", "Lessons learned", "Process deployment methodologies", "Production playbooks", "Process engineers", "Commercialization teams", "Quality assurance", "Food safety", "Operations leadership", "Process implementation priorities", "Stakeholder groups", "Site managers", "Program managers", "Engineering teams", "Progress communication", "Challenge communication", "Outcome communication", "Status reports", "Mindful discussions", "Crisp decisions", "Competing interests", "Trade-offs", "Throughput", "Cost", "Mentor", "Coach", "Production processes", "Quality standards", "Troubleshooting methodologies", "Process implementation milestones", "Quality metrics", "Production performance", "Reporting mechanisms", "Production data", "Quality metrics", "Improvement opportunities", "Process optimization targets", "Performance metrics", "Data mechanisms", "Process implementation progress", "Product quality", "OP1 narratives", "OP2 narratives", "Organizational goals", "Process implementation excellence", "Product quality excellence", "Manufacturing floor", "Production processes", "Quality assessments", "Facility teams", "Food manufacturing environments", "Temperature-controlled areas", "Production kitchens", "Processing floors", "Various shifts", "Manufacturing operations", "Production launches", "Evening work", "Weekend work", "Critical production" ], "hardSkillsList" : [ "Recipe scale-up", "Process implementation", "Product quality assurance", "Sensory analysis", "Root cause analysis", "CAPA initiatives", "Process validation", "Troubleshooting", "Risk mitigation", "Data analysis" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Recipe scale-up", "level" : "intermediate" }, { "name" : "Process implementation", "level" : "intermediate" }, { "name" : "Product quality assurance", "level" : "intermediate" }, { "name" : "Sensory analysis", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "CAPA initiatives", "level" : "intermediate" }, { "name" : "Process validation", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Process implementation, Product quality, Supply chain management", "majorSkillsList" : [ "Process implementation", "Product quality", "Supply chain management" ], "coreResponsibilities" : "Lead process implementation for batched recipe production, Ensure recipes scale correctly, Partner with process engineers to validate workflows, Validate equipment configurations, Validate batch parameters, Collaborate with commercialization teams, Align process implementation timelines, Develop standardized process documentation, Maintain production SOPs, Maintain scale-up guidelines, Maintain batch production procedures, Conduct process validation activities, Troubleshoot formulation challenges, Troubleshoot process challenges, Troubleshoot equipment challenges, Lead cross-functional teams through stage-gate processes, Ensure technical requirements are met, Ensure quality requirements are met, Ensure operational requirements are met, Build mechanisms to capture best practices, Share process implementation best practices, Own product quality assurance, Perform systematic visual inspection, Perform taste analysis, Ensure products meet quality standards, Ensure products meet culinary specifications, Manage tasting schedules, Manage sensory evaluation processes, Coordinate with stakeholders, Document sensory findings, Drive corrective actions, Drive root cause analysis, Implement corrective action preventive action initiatives, Develop quality performance metrics, Develop product quality scorecards, Ensure production processes comply with food safety regulations, Comply with HACCP, Comply with GMP, Comply with quality management standards, Validate scaled production output matches culinary intent, Validate scaled production output matches gold standard recipes, Work with site managers to troubleshoot issues, Troubleshoot production variances, Troubleshoot recipe execution challenges, Support general facility operations, Identify process improvement opportunities, Optimize production efficiency, Assist with operational needs, Lead on-site process change management, Ensure facility teams execute new procedures, Develop contingency plans, Develop risk mitigation strategies, Lead post-implementation reviews, Capture lessons learned, Improve process deployment methodologies, Improve production playbooks, Partner with process engineers, Partner with commercialization teams, Partner with quality assurance, Partner with food safety, Partner with operations leadership, Build consensus across stakeholder groups, Communicate progress effectively, Communicate challenges effectively, Communicate outcomes effectively, Drive mindful discussions, Lead crisp decisions, Balance competing interests, Balance trade-offs, Serve as a mentor, Serve as a coach, Track process implementation milestones, Track quality metrics, Track production performance, Analyze production data, Analyze quality metrics, Identify trends, Identify improvement opportunities, Identify process optimization targets, Review performance metrics, Seek improved data mechanisms, Contribute to OP1 narratives, Contribute to OP2 narratives, Own organizational goals", "teamCollaboration" : "Cross-functional teams; Process engineers; Commercialization teams; Program managers; Site managers; Quality assurance; Food safety; Operations leadership", "projectManagementSkills" : [ "Stage-gate processes", "Process implementation", "Program management" ], "domainKnowledge" : "Food manufacturing; Food safety regulations; HACCP; GMP; Quality management standards; Sensory analysis; Recipe scale-up; Batch production", "domainList" : [ "food-manufacturing", "food-safety-regulations", "haccp", "gmp", "quality-management-standards", "sensory-analysis", "recipe-scale-up", "batch-production" ], "domainSpecificKnowledge" : [ "Food manufacturing", "Food safety regulations", "HACCP", "GMP", "Quality management standards", "Sensory analysis", "Recipe scale-up", "Batch production" ], "toolProficiency" : [ "ERP systems", "MES", "Production planning tools" ], "communicationSkills" : "Narratives; Presentations; Status reports", "documentationSkills" : "Process documentation; Production SOPs; Scale-up guidelines; Batch production procedures", "problemSolvingSkills" : "Operational troubleshooting; Production variances; Recipe execution challenges; Root cause analysis; Troubleshooting", "specialRequirements" : "Up to 50% travel, Work in food manufacturing environments, Work in temperature-controlled areas, Work on manufacturing floor, Flexibility for various shifts, Occasional evening work, Occasional weekend work", "outcomesObjectives" : "Ensure recipes scale correctly; Deliver consistent, high-quality products; Ensure successful launches; Meet technical requirements; Meet quality requirements; Meet operational requirements; Prevent recurrence of quality deviations; Ensure production processes comply with regulations; Optimize production efficiency; Continuously improve process deployment", "qualificationsBasic" : "5+ years experience leading complex programs, Experience with recipe scaling, Experience with batch production processes, Experience with manufacturing process optimization, Experience conducting sensory evaluation, Experience with product quality assessments, Knowledge of food safety regulations, Knowledge of HACCP principles, Knowledge of GMP", "qualificationsPreferred" : "2+ years driving process improvements, Master's degree, PMP certificate, MBA in supply chain management, Experience in food production, Knowledge of consumer product compliance, Experience with Kaizen, Experience with Lean Manufacturing, Experience with Six Sigma, Experience leading process improvements, Experience in fast-paced environment, HACCP certification, PCQI certification, Experience with sensory science methodologies, Experience with formal tasting panel management, Familiarity with ERP systems, Familiarity with MES, Familiarity with production planning tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking an experienced Food Production Process Implementation and Product Quality Supply Chain Manager (L6) to lead cross-functional programs ensuring batched recipes are produced accurately and scale correctly across Whole Foods Market food production facilities. This role combines deep expertise in food manufacturing process implementation, product quality assurance through visual and sensory analysis, and operational troubleshooting to deliver consistent, high-quality products across our fresh food production network. The ideal candidate will partner with process engineers, commercialization teams, and program managers to drive successful process implementation while working directly with site managers to resolve production challenges and support general facility operations. Key job responsibilities Recipe Scale-Up and Process Implementation • Lead end-to-end process implementation for batched recipe production, ensuring recipes scale correctly from test kitchen through pilot runs to full facility production volume • Partner with process engineers to validate production workflows, equipment configurations, and batch parameters during recipe scale-up and ongoing production • Collaborate with commercialization and program management teams to align process implementation timelines with product launch schedules and business requirements • Develop and maintain standardized process documentation including production SOPs, scale-up guidelines, and batch production procedures for facility teams • Conduct process validation activities from pilot through full commercial production, troubleshooting formulation, process, and equipment challenges to ensure successful launches • Lead cross-functional teams through stage-gate processes ensuring all technical, quality, and operational requirements are met prior to production handoff • Build mechanisms to capture and share process implementation best practices across production facilities Product Quality Assurance and Sensory Analysis • Own product quality assurance through systematic visual inspection and taste analysis protocols, ensuring finished products meet Whole Foods Market quality standards and culinary specifications • Manage tasting schedules and sensory evaluation processes, coordinating with cross-functional stakeholders to document findings and drive corrective actions when product quality deviates from standards • Drive root cause analysis when product quality deviations occur and implement corrective action preventive action (CAPA) initiatives to prevent recurrence • Develop quality performance metrics and product quality scorecards that provide visibility into production consistency, sensory evaluation results, and quality trends across facilities • Ensure all production processes comply with food safety regulations including HACCP, GMP, and applicable quality management standards • Partner with commercialization teams to validate that scaled production output matches the culinary intent and gold standard recipes established during development Site Operations Support and Troubleshooting • Work directly with site managers to troubleshoot process implementation issues, production variances, and recipe execution challenges at the facility level • Support general facility operations by identifying process improvement opportunities, optimizing production efficiency, and assisting with operational needs across the building • Lead on-site process change management, ensuring facility teams understand and can execute new or modified production procedures • Develop contingency plans and risk mitigation strategies to address potential production blockers and operational challenges at each site • Lead post-implementation reviews and capture lessons learned to continuously improve process deployment methodologies and production playbooks Stakeholder Management and Cross-Functional Collaboration • Partner with process engineers, commercialization teams, quality assurance, food safety, and operations leadership to drive aligned process implementation priorities • Build consensus across diverse stakeholder groups including site managers, program managers, and engineering teams • Communicate progress, challenges, and outcomes effectively through narratives, presentations, and status reports • Drive mindful discussions that lead to crisp decisions, balancing competing interests and trade-offs between quality, throughput, and cost • Serve as a mentor and coach to less experienced team members on production processes, quality standards, and troubleshooting methodologies Data-Driven Decision Making • Track and report on process implementation milestones, quality metrics, and production performance using established tools and reporting mechanisms • Analyze production data and quality metrics to identify trends, improvement opportunities, and process optimization targets • Regularly review performance metrics and proactively seek improved data mechanisms for visibility into process implementation progress and product quality • Contribute to OP1/OP2 narratives and own organizational goals related to process implementation and product quality excellence A day in the life • Position may require up to 50% travel to food production facilities for process implementation, troubleshooting, and quality audits • Significant time on manufacturing floor observing production processes, conducting quality assessments, and engaging with facility teams • Ability to work in food manufacturing environments including temperature-controlled areas, production kitchens, and processing floors • Flexibility to work various shifts as needed to support manufacturing operations and production launches • Occasional evening or weekend work during critical production launches or process implementation phases • Flexibility to work across time zones supporting multiple production facilities Basic Qualifications: - 5+ years of program or project management experience - 5+ years of supply chain experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - 4+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience - Experience influencing senior leaders/stakeholders - Experience with analytical tools and ability to dive deep into metrics and reporting - Experience writing technical documents, project plans and progress reports to leadership and to stakeholders - Bachelor's degree in Food Science, Culinary Arts, Supply Chain Management, Industrial Engineering, or related technical field - • 5+ years of experience leading complex, cross-functional programs across multiple locations or production lines - • Demonstrated experience with recipe scaling, batch production processes, and manufacturing process optimization - • Experience conducting sensory evaluation (visual and taste analysis) and product quality assessments in food production settings - • Knowledge of food safety regulations, HACCP principles, and GMP (Good Manufacturing Practices) - • Experience working with process engineers, commercialization teams, and site operations leadership Preferred Qualifications: - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - PMP certificate, or MBA in supply chain management, operations, engineering, analytics or related field - Experience in food production - Knowledge of consumer product compliance processes and regulations - Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma - Experience leading process improvements - Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment - • Master's degree in Food Science, Engineering, or related field - • HACCP certification or Preventive Control Qualified Individual (PCQI) certification - • Experience with sensory science methodologies and formal tasting panel management - • Familiarity with ERP systems, manufacturing execution systems (MES), and production planning tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TX, AUSTIN - 115,400.00 - 160,000.00 USD annually", "summaryDescription" : "Food Production Process Implementation and Product Quality Supply Chain Manager, Fresh Food Production at Amazon.com Services LLC. Skills: Process implementation, Product quality, Supply chain management. Lead process implementation for batched recipe production. 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Growth marketing; Brand strategy", "domainList" : [ "customer-lifecycle-marketing", "growth-marketing", "brand-strategy" ], "domainSpecificKnowledge" : [ "Customer lifecycle marketing", "Growth marketing", "Brand strategy" ], "problemSolvingSkills" : "Analyze marketing data; Optimize marketing funnels", "outcomesObjectives" : "Increase customer acquisition; Improve customer retention; Achieve growth targets", "remoteFriendly" : true, "rawDescription" : "We are seeking a Senior Lifecycle Marketing Manager to own measurable performance improvements across the full patient lifecycle, spanning onboarding, activation, early care, and long-term retention. This is a high-impact, highly visible role at a critical moment in Talkiatry's growth, sitting at the intersection of data, experimentation, and patient experience. You will design, execute, and analyze experiments and targeted initiatives to improve intake and activation rates, accelerate early care progression, and strengthen ongoing engagement. You will bring an experimentation-first mindset and a genuine curiosity for how emerging AI and machine learning capabilities can accelerate lifecycle performance, from smarter segmentation to predictive engagement. You will work closely with Operations, Product, Data Engineering, Marketing Operations, and Creative to enable event-driven programs, optimize lifecycle performance across channels, and reduce operational friction across the patient and provider lifecycles. ABOUT TALKIATRY: Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care. Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America. Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose. YOU WILL: EXPERIMENTATION, OPTIMIZATION, & AI - Design and execute structured A/B and multivariate tests across email, SMS, and in-app channels, building experimentation roadmaps tied directly to lifecycle KPIs like No show late cancel, visit completion, and retention - Analyze funnel performance to identify gaps, diagnose segment and state-level variation, and translate findings into prioritized, data-backed improvements - Actively test and evaluate AI-powered capabilities within the lifecycle stack, including send-time optimization, predictive segmentation, dynamic content, and propensity modeling, treating each as a hypothesis to be validated rather than a feature to be adopted - Partner with Data, Engineering, and Operations to integrate machine learning signals, including no-show risk, churn risk, and engagement propensity, into lifecycle triggers and journeys in ways that are measurable and incrementally proven - Bring analytical rigor and healthy skepticism to AI outputs, validate model performance, monitor for drift, and ensure AI-assisted decisions are always grounded in patient outcomes and business impact DATA & MEASUREMENT - Own the analytical layer for lifecycle performance, building, maintaining, and evolving reporting frameworks and dashboards that give the team a clear, real-time view of lifecycle health - Write SQL queries and partner with Analytics and BI teams to surface actionable insights from patient behavior, funnel performance, and experiment results - Set the measurement standard for the team by defining success metrics, ensuring proper instrumentation, and holding experiments to an incrementality bar before results are acted on - Diagnose state-level and segment-level performance variation to identify where the lifecycle is working and where it needs attention CROSS-FUNCTIONAL COLLABORATION - Lead through influence across Product, Operations, Marketing Operations, Data Engineering, and Creative, driving alignment across technical and non-technical stakeholders on shared lifecycle priorities - Partner with Technical Lifecycle and Marketing Operations to design, instrument, and launch experiments with the right data infrastructure in place - Collaborate with Creative on messaging hypotheses, bringing behavioral data and patient insights to inform content strategy - Align with Product and Product Marketing to integrate behavioral and product signals into lifecycle programs, ensuring the patient experience is coherent across channels YOU HAVE: - 5 to 8 or more years of experience in growth, lifecycle, or performance marketing with a track record of driving measurable outcomes - Strong SQL proficiency and comfort operating in data warehouses, with Snowflake experience preferred - Experience designing, measuring, and iterating on structured experiments, with a clear understanding of what incrementality means and why it matters - Deep familiarity with cohort analysis, funnel diagnostics, and segment-level performance variation - A genuine curiosity about AI and ML applications in lifecycle marketing, including predictive modeling, dynamic content, propensity scoring, and intelligent automation, paired with the analytical rigor to evaluate them critically rather than adopt them uncritically - Comfort testing and forming opinions on new tools quickly, without waiting for a perfect use case to start learning, and the ability to separate real lift from noise - Strong problem-solving skills and the ability to translate complex data into clear, concise business recommendations that influence prioritization and strategy WHY TALKIATRY: - Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care - Collaborative environment: be part of building something from the ground up at a fast-paced startup - Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! - Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands - It all comes back to care: we’re a mental health company, and we put our team’s well-being first Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0. At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.", "summaryDescription" : "Senior Lifecycle Marketing Manager at Talkiatry. Develop and execute lifecycle marketing strategies. Drive customer acquisition and retention", "createdAt" : "2026-06-14T21:47:16.104", "lastUpdated" : "2026-06-16T01:09:29.844", "ingestTimestamp" : "2026-06-14T21:47:16.104", "mongoId" : "6a2d436f74d8ee00a0b42c71", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 185000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Customer lifecycle marketing", "Growth marketing", "Brand strategy" ], "skillCount" : 3, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 694.72754, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cc2b074d8ee00a0a07305", "title" : "Implementation Manager", "company" : "Multitude Insights", "industry" : "Customer Success", "salary" : { "min" : 2500000.0, "max" : 4500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Implementation Manager in the SaaS industry, adjusted for lead experience and remote work in India." }, "location" : "Remote ", "locations" : [ "Remote ", "NYC", "Seattle ", "Los Angeles ", "Portland" ], "timestamp" : "2026-06-15T07:17:02.652", "fingerprint" : "ac089eea8273a524b7a870a0a5a0d9cd6ea5bfa7cbf432fa63546f497d9c2bbb", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/multitude%20insights/9a8224f3-9e67-4982-a2ae-e77a6a8d96ff/application", "externalId" : "9a8224f3-9e67-4982-a2ae-e77a6a8d96ff", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Customer success", "Project management", "Change management", "Workflow assessment", "Technical scoping", "Customer adoption", "Training enablement", "Stakeholder communication", "System configuration" ], "hardSkillsList" : [ "Platform configuration", "Workflow mapping", "Onboarding sessions" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Platform configuration", "level" : "intermediate" }, { "name" : "Workflow mapping", "level" : "intermediate" }, { "name" : "Onboarding sessions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Customer onboarding, Platform configuration, Change management", "majorSkillsList" : [ "Customer onboarding", "Platform configuration", "Change management" ], "coreResponsibilities" : "Lead end-to-end implementations, Own onboarding and implementation process, Manage project timelines, Manage stakeholder communication, Drive implementation workstreams, Handle portions of work directly, Configure customer environments, Ensure implementations stay on track, Deliver customer experience, Drive customer adoption, Conduct workflow assessments, Conduct technical scoping, Document current state workflows, Develop future state workflow maps, Guide customers through change management, Collaborate with Customer Success Managers, Deliver onboarding sessions, Deliver training, Deliver enablement, Act as trusted partner, Create scalable implementation playbooks, Create templates, Create processes, Create best practices, Capture lessons learned, Improve how Multitude deploys, Define systems, Define operational infrastructure, Track implementation outcomes, Identify ways to improve speed, Identify ways to improve adoption, Identify ways to improve satisfaction, Partner with Product, Partner with Engineering, Partner with Customer Success, Ensure successful customer launches, Translate customer needs, Translate implementation feedback, Identify implementation risks, Drive resolution across teams, Provide frontline customer insight", "teamCollaboration" : "Internal and external teams; Cross-functional teams; Customer Success Managers; Product; Engineering; Customer Success", "projectManagementSkills" : [ "Project management", "Organizational skills", "Execution" ], "domainKnowledge" : "Public safety; Law enforcement; Gov-tech; Public sector technology", "domainList" : [ "public-safety", "law-enforcement", "gov-tech", "public-sector-technology" ], "domainSpecificKnowledge" : [ "Public safety", "Law enforcement", "Gov-tech", "Public sector technology" ], "communicationSkills" : "Stakeholder communication; Customer communication; Agency leadership communication", "documentationSkills" : "Document workflows; Develop workflow maps", "innovationCreativity" : "Builder mindset; Create systems; Create playbooks; Create infrastructure", "problemSolvingSkills" : "Problem solving; Troubleshooting", "outcomesObjectives" : "Agencies launch smoothly and quickly; Customers adopt BLTN; Implementation processes become repeatable; Implementation processes become scalable; Customer trust strengthens; Customer retention strengthens; Implementation function evolves", "qualificationsBasic" : "6+ years experience, Manage complex implementations, Manage multiple concurrent implementations, Hands-on contribution, Lead customer onboarding, Excellent communication skills, Builder mindset, Balance speed, organization, experience", "qualificationsPreferred" : "Gov-tech experience preferred, Public sector technology experience preferred, Law enforcement-adjacent environments experience preferred, Startup environment experience a plus, Early-stage environment experience a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT MULTITUDE INSIGHTS Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, transforms siloed law-enforcement bulletins and investigative intel into a searchable, AI-powered network that connects cities, counties, and states. Agencies use BLTN to create, share, and link critical information in real time — surfacing patterns analysts often miss and accelerating case resolution across jurisdictions. We're backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County. Our mission is simple: give law enforcement the clarity and confidence they need to protect the public. We turn information into awareness — and awareness into action. If you want to build category-defining technology that directly impacts community safety — and join a team on a hyper-growth trajectory — this is the place to do the most meaningful work of your career. THE ROLE Multitude Insights is hiring an Implementation Lead to own the onboarding and activation experience for new agency partners. This is not a pure project management role — we’re looking for someone who can both coordinate the work and help execute it. You’ll lead agencies from kickoff through go-live, helping configure our platform using tools built by our Engineering team, guiding change management, supporting training, and ensuring customers successfully adopt BLTN as part of their daily workflows. This is a foundational role on an early team. We’re looking for someone with a builder mindset who is excited to create the systems, playbooks, and implementation infrastructure that will scale with the company over time. Implementation at Multitude is core to customer success. Your job is to ensure agencies get up and running quickly, realize value fast, and become long-term partners. RESPONSIBILITIES - Lead End-to-End Implementations - Own the onboarding and implementation process from kickoff through go-live and stabilization. - Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams. - Coordinate and drive implementation workstreams while also handling portions of the work directly. - Configure customer environments using internal tools and workflows developed by Engineering. - Ensure implementations stay on track, within scope, and deliver a strong customer experience. - Drive Customer Adoption & Change Management - Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits. - Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice. - Guide customers through change management and adoption challenges. - Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement for end users and administrators, with shared accountability for equipping agencies to use BLTN independently - Act as a trusted partner to agency leadership, operators, and IT stakeholders throughout implementation. - Build the Implementation Function - Create scalable implementation playbooks, templates, processes, and best practices. - Capture lessons learned and continuously improve how Multitude deploys customers. - Help define the systems and operational infrastructure needed to scale implementations over time. - Track implementation outcomes and identify ways to improve onboarding speed, adoption, and customer satisfaction. - Collaborate Cross-Functionally - Partner closely with Product, Engineering, and Customer Success to ensure successful customer launches. - Translate customer needs and implementation feedback into actionable internal requests. - Identify implementation risks early and help drive resolution across teams. - Provide frontline customer insight that informs product and operational improvements. QUALIFICATIONS - 6+ years of experience in implementation, onboarding, customer operations, project management, or customer success within SaaS, gov-tech, or a similar environment. - Experience managing complex customer implementations with multiple stakeholders. - Demonstrated ability to manage multiple concurrent implementations or projects simultaneously without sacrificing quality or customer experience - Strong project management and organizational skills, with the ability to drive execution independently. - Comfortable being hands-on — not just tracking work, but actively contributing to implementation and configuration tasks. - Experience leading customer onboarding, training, or change management initiatives. - Excellent communication skills and ability to build trust with customers. - Builder mindset with comfort operating in ambiguity and creating structure from scratch. - Ability to balance speed, organization, and customer experience in a fast-moving environment. - Experience in gov-tech, public sector technology, or law enforcement-adjacent environments is highly preferred. - Experience working in startup or early-stage environments is a plus. - Comfortable working in a fully remote environment. - What Success Looks Like - Agencies launch smoothly and quickly. - Customers adopt BLTN as part of their core workflows. - Implementation processes become repeatable and scalable. - Customer trust and retention strengthen over time. - The implementation function evolves into a strategic advantage for the company. - Leadership & Competencies - Builder’s mindset—comfortable creating structure from scratch. - Strategic operator who moves quickly while knowing what scales. - Proactive, data-driven, and high-ownership. - Executive presence and ability to serve as a trusted advisor internally and externally. - Aligned with our core values: Trust, Duty, Urgency.", "summaryDescription" : "Implementation Manager at Multitude Insights. 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Multiple time zones", "projectManagementSkills" : [ "Program management", "Project management" ], "domainKnowledge" : "Data center lifecycle; Infrastructure management; Cloud computing", "domainList" : [ "data-center-lifecycle", "infrastructure-management", "cloud-computing" ], "domainSpecificKnowledge" : [ "Data center lifecycle", "Infrastructure management", "Cloud computing" ], "toolProficiency" : [ "Excel", "SQL" ], "communicationSkills" : "Executive reporting; Root-cause analysis", "innovationCreativity" : "Pioneer scalable process improvements; Pioneer automated solutions", "problemSolvingSkills" : "Root-cause analysis; Data-driven decision making", "outcomesObjectives" : "Drive infrastructure optimization; Transform data center management; Deliver site-level execution plans", "qualificationsBasic" : "3+ years program management experience, 3+ years process improvement experience, Advanced Excel (Pivot Tables, VLookUps), SQL knowledge, Experience using data and metrics, Experience working cross functionally, Experience in stakeholder management, Bachelor's degree", "qualificationsPreferred" : "3+ years end to end delivery experience, 3+ years driving process improvements, Experience building processes, Experience project management, Experience with schedules, Master's degree", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The AWS Infrastructure Services team is searching for a passionate and talented Program Manager to drive the planning, coordination, and execution of data center position recovery and optimization across our global infrastructure. AWS is at the forefront of a rapidly changing industry, operating at a scale and complexity that has never been tackled before. This role sits at the intersection of tactical execution, strategic program management, and cross-functional leadership. You'll have unparalleled visibility into how AWS keeps the cloud running — supporting the data centers, servers, storage, networking, power, and cooling systems that millions of customers rely on every day. This role influences how AWS optimizes its existing infrastructure footprint through data-driven planning and disciplined execution. It is responsible for managing complex, multi-variable programs that span networking, infrastructure, and regional business development teams. It will be responsible for developing scalable workflows, process improvements, and reporting mechanisms that drive accountability and eliminate non-value-add activity. This role bridges project delivery teams, senior leadership, and cross-functional stakeholders by driving execution plans and surfacing critical decisions at the right level. This is a high-impact role offering an opportunity to Think Big while delivering results on the ground — directly shaping the reliability, cost efficiency, and risk posture of AWS's global infrastructure. The ideal candidate is an exceptionally strong communicator, a trusted cross-functional partner, and a leader who thrives in ambiguity and drives clarity through structure. Join us in keeping the engine of cloud computing running at global scale. Key job responsibilities - Lead executive-level reporting on program health, delivering root-cause analysis and actionable insights that drive infrastructure optimization decisions - Pioneer scalable, data-driven process improvements and automated solutions that transform how AWS manages its existing data center portfolio - Manage competing priorities across multiple programs, navigating dependencies, trade-offs, and critical path decisions to deliver site-level execution plans - Build program mechanisms that monitor and escalate against the health of infrastructure asset migration and retirement plans for critical projects - Unite cross-functional teams — including project delivery, networking, infrastructure, and regional business development — around a shared execution vision across multiple time zones Basic Qualifications: - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field Preferred Qualifications: - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience building processes, project management, and schedules - Master's degree in business, data science, public administration, finance, engineering, human resources or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Herndon - 74,200.00 - 129,800.00 USD annually USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually", "summaryDescription" : "DC Lifecycle PM, Data Center Lifecycle Management at Amazon Data Services, Inc.. Skills: Program management, Process improvement, Data analysis. Lead executive-level reporting. Deliver root-cause analysis", "postedDate" : "2026-06-13T04:28:30.508", "createdAt" : "2026-06-13T04:28:30.508", "lastUpdated" : "2026-06-15T03:36:51.416", "ingestTimestamp" : "2026-06-13T04:28:30.508", "mongoId" : "69fda4e54c40e2acd1b99a6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10412504/apply", "salaryAnnualMin" : 74200, "salaryAnnualMax" : 129800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Metrics analysis", "Process improvement", "Stakeholder management", "Leadership", "Program management", "Data-driven planning", "Disciplined execution", "Scalable workflows", "Process improvements", "Reporting mechanisms", "Execution plans", "Infrastructure optimization", "Project management", "Data center lifecycle", "Infrastructure management", "Cloud computing", "Excel", "SQL" ], "skillCount" : 19, "jobCategory" : "operations", "dataQualityScore" : 1.0, "_score" : 690.49036, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6960824e0937eae70e9c861a", "title" : "Implementation and Operations Manager", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 95000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Implementation and Operations in Austin, TX, adjusted for government industry and full-time employment." }, "location" : "826357", "locations" : [ "826357", "
Austin:1117 Trinity St (320TX-4002)
1117 Trinity St
Austin, 78701-1919

" ], "timestamp" : "2026-06-15T12:41:57.722", "fingerprint" : "c3cb90e0ee69f62f9740041999b4eaf95f920acd77119612ed101984f6d69129", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=32920", "externalId" : "32920", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Program administration", "Policy interpretation", "Technical assistance", "Performance management", "Professional development" ], "hardSkillsList" : [ "Policy implementation", "Policy interpretation", "Program administration", "Grant administration", "Performance management" ], "softSkillsList" : [ "Leadership", "Management" ], "hardSkills" : [ { "name" : "Policy implementation", "level" : "intermediate" }, { "name" : "Policy interpretation", "level" : "intermediate" }, { "name" : "Program administration", "level" : "intermediate" }, { "name" : "Grant administration", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Management" } ], "majorSkills" : "Process management, Cross-functional coordination, Vendor management, Stakeholder management", "majorSkillsList" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management" ], "coreResponsibilities" : "Lead RESEA coordinators, Provide technical assistance, Provide observations, Conduct compliance checks, Guide preparation administrative reports, Guide state plans, Guide federal waiver requests, Guide responses federal audit reviews, Develop short-term strategies, Develop long-term strategies, Manage local workforce boards, Provide high-level technical assistance, Ensure workforce programs operated TWC standards, Brief TWC executive management, Brief Commissioners, Brief LWDA executives, Enhance program effectiveness, Develop service delivery guidelines, Provide expert guidance, Implement action plans, Oversee high-performing team, Ensure staff comply laws, Ensure LWDA Boards comply laws, Ensure service providers comply laws, Perform related work", "teamCollaboration" : "Cross-functional coordination; Coordination with stakeholders; Coordination with LWDA Boards; Coordination with service providers", "projectManagementSkills" : [ "Project management", "Program management" ], "domainKnowledge" : "Workforce programs; Grant administration; RESEA program", "domainList" : [ "workforce-programs", "grant-administration", "resea-program" ], "domainSpecificKnowledge" : [ "Workforce programs", "Grant administration", "RESEA program" ], "communicationSkills" : "Written communication; Verbal communication; Executive presentations", "documentationSkills" : "Administrative reports; State plans; Federal waiver requests", "continuousLearning" : "Training and development opportunities", "innovationCreativity" : "Open to new ideas", "problemSolvingSkills" : "Problem solve", "specialRequirements" : "25% travel, Texas resident required, Security sensitive position", "outcomesObjectives" : "Ensure projects completed time; Ensure training completed time; Ensure guidance completed time; Ensure successful administration RESEA program; Ensure successful implementation RESEA program; Ensure workforce programs operated TWC standards; Ensure compliance RESEA laws", "qualificationsBasic" : "Five years experience policy development, One year six months management supervisory capacity", "qualificationsPreferred" : "Experience developing implementing evaluating policies, Experience motivating leading team, Excellent communication skills, Highly skilled managing people projects, High attention detail, Ability balance competing shifting priorities, Knowledge workforce programs grant administration, Collaboration innovate problem solve", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St, Austin, Texas, in the RESEA department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: The ideal candidate leverages exceptional leadership and management skills to ensure projects, training, and guidance are error-free and completed on time. This position plays a critical role in ensuring successful administration and implementation of the Reemployment Services and Eligibility Assessment (RESEA) program. If you are an experienced and innovative leader who is open to new ideas, and have excellent people skills, this opening could be the perfect match for you. WHAT YOU WILL DO: The Implementation and Operations Manager (Manager IV) performs advanced (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: - Lead a team of RESEA coordinators located across the state who provide technical assistance, implementation, observations and customer compliance checks of offices providing RESEA services. - Guide the preparation of administrative reports, state plans, federal waiver requests, and responses to federal audit reviews. - Develop short and long-term strategies and goals for the administration of assigned projects. - Manage and provide high-level technical assistance and guidance to 28 Local Workforce Development Area (LWDA) Boards to ensure workforce programs are operated according to TWC standards and rules. - Brief TWC executive management, Commissioners, and their staff, and LWDA executives regarding programs, projects, and performance issues; coordinate with internal and external stakeholders. - Enhance program effectiveness by developing and recommending service delivery guidelines, providing expert guidance on program issues, and implementing action plans for operational improvement. - Oversee a high-performing team through effective performance management, professional development, and clear guidance on job expectations and TWC standards. - Represent the department and TWC at meetings, conferences, and seminars, and serve on committees. - Ensure assigned staff, LWDA Boards, and service providers comply with all RESEA federal, state, and agency laws, rules, policies, and procedures. - Perform related work as assigned. YOU QUALIFY WITH: -Five years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency, one year and six months of which must have been in an administrative management or supervisory capacity. -Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: - Experience in developing, implementing, and evaluating policies and procedures. - Experience motivating and leading a team. - Excellent communication skills, both written and verbal. - Highly skilled in managing both people and projects. - High attention to detail, while still seeing the big picture. - Ability to balance competing and shifting priorities. - Knowledge of workforce programs and grant administration. - Collaboration to innovate and problem solve. YOU GAIN: - A Family Friendly Certified Workplace. - Competitive starting salary: $7,790.31 - $8,179.83/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Duty involves up to 25% travel within the state of Texas. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Implementation and Operations Manager at Texas Workforce Commission. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Lead RESEA coordinators. Provide technical assistance", "createdAt" : "2026-06-14T01:49:48.239", "lastUpdated" : "2026-06-15T12:41:57.722", "ingestTimestamp" : "2026-06-14T01:49:48.239", "mongoId" : "6960824e0937eae70e9c861a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 145000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Policy implementation", "Policy interpretation", "Program administration", "Grant administration", "Performance management", "Leadership", "Management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Technical assistance", "Professional development", "Project management", "Program management", "Workforce programs", "RESEA program" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 677.9845, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6afe74d8ee00a090fad6", "title" : "Senior ServiceNow Developer/Implementer", "company" : "Electrosoft", "industry" : "Technology", "salary" : { "min" : 140000.0, "max" : 150000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States" ], "certifications" : [ "ServiceNow Certified System Administrator (CSA)", "ServiceNow Certified Application Developer (CAD)", "ITIL Foundation Certification" ], "timestamp" : "2026-06-15T09:50:30.582", "fingerprint" : "a77d2080fe68155b91af34da131631a7c3379670fa58eecf8a6c53816b01b9cb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/electrosoft/jobs/4267437009", "externalId" : "4267437009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "ServiceNow, ITSM, Flow Designer, JavaScript, Glide API, REST, SOAP", "professionalSkills" : [ "System design", "Problem-solving", "Process improvement" ], "hardSkillsList" : [ "Workflow development", "Automation", "Configuration management", "Access control", "Root cause analysis", "Testing", "Validation" ], "hardSkills" : [ { "name" : "Workflow development", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "Configuration management", "level" : "intermediate" }, { "name" : "Access control", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Testing", "level" : "intermediate" }, { "name" : "Validation", "level" : "intermediate" } ], "majorSkills" : "ServiceNow Development, ServiceNow Implementation, ITSM", "majorSkillsList" : [ "ServiceNow Development", "ServiceNow Implementation", "ITSM" ], "coreResponsibilities" : "Design, configure, develop, and implement ServiceNow solutions, Develop and maintain ServiceNow workflows, automations, business rules,, Create, modify, and maintain forms, tables, views, and, Configure and customize ServiceNow applications, Support integrations between ServiceNow and external systems, Configure and manage ServiceNow user roles, groups, ACLs,, Ensure adherence to security, governance, and least-privilege access, Support account provisioning, role-based access controls, and audit/compliance, Troubleshoot and resolve ServiceNow platform issues, incidents, defects,, Perform root cause analysis and corrective actions, Provide Tier II/III support for operational issues and, Monitor platform health, scheduled jobs, integrations, and system, Develop and execute unit, integration, regression, and UAT, Validate functionality following upgrades, patches, and enhancements, Support change management and deployment activities, Develop and maintain technical documentation, SOPs, workflows, and, Support continuous improvement initiatives and platform optimization efforts, Participate in governance reviews, CAB meetings, and operational", "teamCollaboration" : "Cross-functional stakeholders; Cross-functional agile teams; CAB meetings", "projectManagementSkills" : [ "Change management", "Deployment activities" ], "domainKnowledge" : "IT Service Management (ITSM); ITIL; ServiceNow security model; Role-based access controls; Least-privilege access", "domainList" : [ "it-service-management-itsm", "itil", "servicenow-security-model", "role-based-access-controls", "least-privilege-access" ], "domainSpecificKnowledge" : [ "IT Service Management (ITSM)", "ITIL", "ServiceNow security model", "Role-based access controls", "Least-privilege access" ], "toolProficiency" : [ "ServiceNow platform" ], "documentationSkills" : "Technical documentation; SOPs; Workflows; Implementation guides", "continuousLearning" : "Lunch & Learn sessions", "problemSolvingSkills" : "Analytical problem-solving skills; Troubleshooting; Root cause analysis", "qualificationsBasic" : "Bachelor's degree in IT, Computer Science, Engineering, or related field, 5+ years ServiceNow implementation and administration, Experience developing workflows and automations, Experience creating and modifying forms, tables, UI policies, business rules, and client scripts, Understanding of ServiceNow security model, Experience troubleshooting ServiceNow platform issues and integrations, Experience performing testing and validation activities, Knowledge of ITIL/ITSM processes and best practices, Experience supporting production ServiceNow environments", "qualificationsPreferred" : "ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ITIL Foundation Certification, Experience with Flow Designer, Experience with Service Catalog, Experience with CMDB, Experience with Discovery, Experience with Incident/Change/Problem Management, Experience with JavaScript, Experience with Glide API, Experience with REST/SOAP integrations", "workSiteFlexibility" : "Onsite", "rawDescription" : "Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, enterprise IT modernization, and software solutions. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer. Senior ServiceNow Developer/Implementer Position Summary We are seeking an experienced Senior ServiceNow Developer/Implementer to support the design, development, implementation, administration, and ongoing enhancement of the ServiceNow platform. The ideal candidate will possess strong hands-on experience developing workflows, configuring forms, managing user roles and access controls, troubleshooting platform issues, conducting testing activities, and providing operational support across ServiceNow modules and environments. This role requires strong technical expertise, analytical problem-solving skills, and the ability to collaborate with cross-functional stakeholders to deliver scalable and secure ServiceNow solutions that support enterprise IT service management operations. Key Responsibilities ServiceNow Development & Implementation Design, configure, develop, and implement ServiceNow solutions across ITSM and related modules. Develop and maintain ServiceNow workflows, Flow Designer automations, business rules, UI policies, client scripts, and catalog items. Create, modify, and maintain forms, tables, views, and related configurations. Configure and customize ServiceNow applications to meet business and operational requirements. Support integrations between ServiceNow and external systems/applications. User Access & Security Administration Configure and manage ServiceNow user roles, groups, ACLs (Access Control Lists), and permissions. Ensure adherence to security, governance, and least-privilege access principles. Support account provisioning, role-based access controls, and audit/compliance requirements. Troubleshooting & Operational Support Troubleshoot and resolve ServiceNow platform issues, incidents, defects, and performance concerns. Perform root cause analysis and corrective actions for recurring issues. Provide Tier II/III support for ServiceNow-related operational issues and requests. Monitor platform health, scheduled jobs, integrations, and system performance. Testing & Quality Assurance Develop and execute unit, integration, regression, and user acceptance testing (UAT) plans. Validate functionality following upgrades, patches, and enhancements. Support change management and deployment activities across development, test, and production environments. Documentation & Process Improvement Develop and maintain technical documentation, SOPs, workflows, and implementation guides. Support continuous improvement initiatives and platform optimization efforts. Participate in governance reviews, CAB meetings, and operational planning sessions. Required Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). 5+ years of hands-on ServiceNow implementation and administration experience. Strong experience developing workflows and automations within ServiceNow. Experience creating and modifying forms, tables, UI policies, business rules, and client scripts. Strong understanding of ServiceNow security model including: User roles Groups ACLs Role-based access controls Experience troubleshooting ServiceNow platform issues and integrations. Experience performing testing and validation activities within ServiceNow environments. Strong knowledge of ITIL/ITSM processes and best practices. Experience supporting production ServiceNow environments. Preferred Qualifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL Foundation Certification Experience with: Flow Designer Service Catalog CMDB Discovery Incident/Change/Problem Management Experience with scripting languages such as: JavaScript Glide API REST/SOAP integrations Federal Government or enterprise operational support experience preferred. Work Environment Fast-paced operational environment May support after-hours maintenance windows or emergency changes as needed Hybrid/remote support capabilities may be required Pay Range $140,000—$150,000 USD Electrosoft is an Equal Opportunity Employer/Veterans/Disabled", "summaryDescription" : "Senior ServiceNow Developer/Implementer at Electrosoft. Skills: ServiceNow Development, ServiceNow Implementation, ITSM. Design, configure, develop, and implement ServiceNow solutions. Develop and maintain ServiceNow workflows, automations, business rules,", "postedDate" : "2026-06-14T01:48:13.493", "createdAt" : "2026-06-14T01:48:13.493", "lastUpdated" : "2026-06-15T09:50:30.582", "ingestTimestamp" : "2026-06-14T01:48:13.493", "mongoId" : "6a2c6afe74d8ee00a090fad6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 140000, "salaryAnnualMax" : 150000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Workflow development", "Automation", "Configuration management", "Access control", "Root cause analysis", "Testing", "Validation", "ServiceNow Development", "ServiceNow Implementation", "ITSM", "System design", "Problem-solving", "Process improvement", "Change management", "Deployment activities", "IT Service Management (ITSM)", "ITIL", "ServiceNow security model", "Role-based access controls", "Least-privilege access", "ServiceNow Certified System Administrator (CSA)", "ServiceNow Certified Application Developer (CAD)", "ITIL Foundation Certification", "ServiceNow platform" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 675.01697, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca61c74d8ee00a09b9a92", "title" : "Implementation Consultant", "company" : "AlphaSense", "industry" : "SaaS", "salary" : { "min" : 95000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Implementation Consultant in the US Technology industry, adjusted for company size and remote work." }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-16T03:38:24.692", "fingerprint" : "5dde9c438ed310769f4ed0e4ffe1a50c211d28ee7c23ca16eb4558eaa98375f8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/alphasense/jobs/8532361002", "externalId" : "8532361002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Project management", "Critical thinking", "Systems thinking" ], "majorSkills" : "Customer success, Project management, Client implementation", "majorSkillsList" : [ "Customer success", "Project management", "Client implementation" ], "coreResponsibilities" : "Develop project plans, Execute project plans, Coordinate with cross-functional teams, Gather necessary resources, Conduct regular meetings, Communicate implementation progress, Create training programs, Modify training programs, Identify potential risks, Identify potential issues, Develop mitigation strategies, Establish key performance indicators, Monitor performance, Report on performance, Use data-driven insights, Make informed decisions, Make improvements, Develop playbooks, Maintain playbooks, Drive adoption, Drive value realization", "teamCollaboration" : "Cross-functional teams; Account Management; Account Executives; Technical Implementation; Product; Marketing; Sales; Adoption Specialists", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Enterprise Intelligence", "domainList" : [ "enterprise-intelligence" ], "domainSpecificKnowledge" : [ "Enterprise Intelligence" ], "toolProficiency" : [ "Intercom", "Salesforce", "JIRA", "Tableau", "Catalyst" ], "communicationSkills" : "Client communication", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Problem-solving; Critical thinking", "outcomesObjectives" : "Ensure successful implementation; Ensure seamless transition; Ensure adoption; Drive adoption; Drive value realization", "qualificationsBasic" : "4+ years implementation manager, 4+ years customer-facing project manager, 4+ years enterprise customer success", "qualificationsPreferred" : "Intercom experience, Salesforce experience, JIRA experience, Tableau experience, Catalyst experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! Location: Remote (East coast strongly preferred) Reports to: Director, EI Application Specialist Team About the Role: We are looking to add an Implementation Consultant to our growing Enterprise Intelligence offering at AlphaSense. This role will oversee the implementation of a high volume of client implementations in coordination with client technical teams, and collaborate with internal stakeholders (Account Management / Account Executives) to ensure success. This role is post sales focused and will serve as the bridge between the pre-sale technical implementation and the post implementation account rollout. Given the new release of the Enterprise Intelligence product offering, you will be an important partner in shaping the future of enterprise account management and support. In this position, you will play a crucial role in ensuring a successful implementation & rollout of our Enterprise Intelligence product for both new and existing/upsell customers. You will be responsible for managing the post-sale implementation process, collaborating with cross-functional teams, and ensuring a seamless transition for our clients to ensure adoption. You will work closely with both the Technical Implementation and Account Management teams.This role requires strong project management skills, excellent communication, and experience creating and documenting playbooks for large scale rollouts. Who You Are: At least 4+ years of experience as an implementation manager, customer-facing project manager and/or in enterprise customer success Passionate about learning and always seeking the next challenge Robust problem-solving and critical thinking abilities Ability to work collaboratively in a cross-functional team environment A systems thinker with a proven track record of turning processes that lack structure into effective, repeatable, scalable programs Obsessed with adding value to the client experience Ambitious, with impeccable integrity and curiosity Comfortable analyzing and leveraging data to inform decision making Demonstrates excellent organizational skills and attention to detail Experience with any/all of the following: Intercom, Salesforce, JIRA, Tableau, Catalyst What You’ll Do: Develop and execute detailed project plans, ensuring alignment with client goals and expectations Coordinate with cross-functional teams, including account management, product, marketing and sales, in order to gather necessary resources for a successful implementation Conduct regular meetings and communications to keep internal and external clients informed of implementation progress Create and modify training programs for each client engagement Collaborate with marketing to create documentation for clients to support training needs Proactively identify potential risks and issues during the implementation process and develop mitigation strategies KPI Monitoring: Establish key performance indicators (KPIs) and regularly monitor and report on team and individual performance Use data-driven insights to make informed decisions and improvements Develop and maintain comprehensive playbooks to guide future implementations Partner with Account Managers and Adoption Specialists to drive adoption and value realization For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $100,000—$125,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.", "summaryDescription" : "Implementation Consultant at AlphaSense. Skills: Customer success, Project management, Client implementation. Develop project plans. Execute project plans", "postedDate" : "2026-06-14T18:42:21.600", "createdAt" : "2026-06-14T18:42:21.600", "lastUpdated" : "2026-06-16T03:38:24.692", "ingestTimestamp" : "2026-06-14T18:42:21.600", "mongoId" : "6a2ca61c74d8ee00a09b9a92", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 145000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer success", "Project management", "Client implementation", "Critical thinking", "Systems thinking", "Enterprise Intelligence", "Intercom", "Salesforce", "JIRA", "Tableau", "Catalyst" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 673.89716, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a3f1e74d8ee00a05c0c5f", "title" : "Director, CRM & Customer Lifecycle Marketing", "company" : "Curaleaf", "industry" : "Cannabis", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Director of CRM & Customer Lifecycle Marketing in Simsbury, CT, adjusted for seniority, company size, and the healthcare industry." }, "location" : "Simsbury, Connecticut, United States", "locations" : [ "Simsbury", "Connecticut", "United States" ], "timestamp" : "2026-06-11T07:33:18.362", "fingerprint" : "1e49b2c20a062e2ef559b6be7146120e7ad5587ef37074d94da509e7cca69de1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/curaleaf/jobs/8582461002", "externalId" : "8582461002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Simsbury", "state" : "Connecticut", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8759152,-72.8012211" } ], "locationText" : "Simsbury, Connecticut, United States", "experienceLevel" : "Director", "domainKnowledge" : "Cannabis industry", "domainList" : [ "cannabis-industry" ], "domainSpecificKnowledge" : [ "Cannabis industry" ], "innovationCreativity" : "Drive innovation", "rawDescription" : "At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. Title: Director, CRM not state law. Although Curaleaf operates in states that have legalized and decriminalized marijuana, it is still considered a controlled substance under federal regulations and thus illegal under federal law. For this reason, unless and until federal law changes, Curaleaf is prohibited from offering sponsorship for any non-immigrant or immigrant visas. ***Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate’s immigration status. Before a Lawful Permanent Resident accepts an offer of employment, Curaleaf recommends that the candidate seek the advice of an immigration lawyer.", "summaryDescription" : "Director, CRM & Customer Lifecycle Marketing at Curaleaf", "postedDate" : "2026-06-11T07:13:34.480", "createdAt" : "2026-06-11T07:13:34.480", "lastUpdated" : "2026-06-11T07:33:18.362", "ingestTimestamp" : "2026-06-11T07:13:34.480", "mongoId" : "6a2a3f1e74d8ee00a05c0c5f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Cannabis industry" ], "skillCount" : 1, "jobCategory" : "marketing", "jobSubcategory" : "marketing|203", "dataQualityScore" : 0.8888889, "_score" : 670.99927, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cannabis" }, { "id" : "6a2cb20b74d8ee00a09df2d6", "title" : "Enterprise Implementation Program Manager", "industry" : "Project Management", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Enterprise Implementation Program Manager in the US SaaS industry, adjusted for remote work and manager experience." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-15T22:35:28.312", "fingerprint" : "634b22cb465df5a64eec8f627f9bd247e0664bdac4ffabf1211158a5e783f832", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/f0d1d709-b2bf-440e-86fb-349d6115e2d7/apply", "externalId" : "f0d1d709-b2bf-440e-86fb-349d6115e2d7", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 8, "experienceLevel" : "Manager", "professionalSkills" : [ "Implementation management", "Program management", "Professional services", "Stakeholder management", "Risk management", "Process improvement" ], "hardSkillsList" : [ "Dependency tracking", "Risk mitigation", "Governance frameworks" ], "hardSkills" : [ { "name" : "Dependency tracking", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "Governance frameworks", "level" : "intermediate" } ], "majorSkills" : "Implementation lifecycle management, Program planning, Cross-functional coordination, Risk management", "majorSkillsList" : [ "Implementation lifecycle management", "Program planning", "Cross-functional coordination", "Risk management" ], "coreResponsibilities" : "Own end-to-end enterprise implementation lifecycle, Serve as central program lead, Build master implementation plans, Manage master implementation plans, Coordinate multi-workstream efforts, Lead implementation cadences, Ensure delivery progress, Ensure transparency, Coordinate across internal stakeholders, Coordinate across customer-side teams, Ensure alignment and execution, Identify implementation risks, Document implementation risks, Mitigate implementation risks, Participate in strategic pre-sales engagements, Assess implementation complexity, Shape realistic delivery plans, Drive early adoption success, Ensure structured handoff, Contribute to playbooks development, Contribute to frameworks development, Contribute to best practices development", "teamCollaboration" : "Internal stakeholders; Customer-side teams; Cross-functional teams; Customer Success; Technical teams; Product teams; Support teams", "projectManagementSkills" : [ "Program management", "Project management", "Timeline management", "Milestone tracking", "RACI structures", "Risk management", "Governance frameworks" ], "domainKnowledge" : "B2B SaaS; Enterprise onboarding", "domainList" : [ "b2b-saas", "enterprise-onboarding" ], "domainSpecificKnowledge" : [ "B2B SaaS", "Enterprise onboarding" ], "toolProficiency" : [ "CRM platforms", "CS platforms" ], "communicationSkills" : "Executive communication; Status meetings; Translate technical concepts", "documentationSkills" : "Documentation of decisions; Documentation of outcomes; Documentation of open items", "continuousLearning" : "Professional development budget", "problemSolvingSkills" : "Problem-solving skills", "outcomesObjectives" : "First value realization; Structured handoff to Customer Success", "qualificationsBasic" : "5–8 years implementation management experience, 5–8 years program management experience, 5–8 years professional services experience, 3+ years enterprise customer experience, Manage complex, multi-stakeholder implementations, Program and project management fundamentals, Executive communication skills, Experience in cross-functional pod environments, Operate in fast-paced, high-growth environments, Organizational skills, Problem-solving skills, Stakeholder management skills, Bias toward execution and outcomes, SaaS implementation environments experience, Enterprise onboarding experience, Professional services delivery experience", "qualificationsPreferred" : "Familiarity with CRM platforms, Familiarity with CS platforms", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own the end-to-end enterprise implementation lifecycle, serving as the central program lead from contract signature through first value realization and structured handoff to Customer Success. Build and manage master implementation plans, including timelines, dependencies, RACI structures, milestone tracking, and multi-workstream coordination across internal and external teams. Lead all implementation cadences including kick-offs, weekly status reviews, executive updates, and cross-functional alignment meetings to ensure delivery progress and transparency. Coordinate across internal stakeholders (CSM, TAM, Support, Product, Engineering) and customer-side teams (IT, Security, business units, sponsors) to ensure alignment and execution. Identify, document, and mitigate implementation risks through proactive risk management frameworks and escalation processes. Participate in select strategic pre-sales engagements to assess implementation complexity and shape realistic delivery plans before contract signature. Drive early adoption success and structured handoff to Customer Success, ensuring clear documentation of decisions, outcomes, and open items. Contribute to the development and continuous improvement of enterprise implementation playbooks, frameworks, and best practices across segments. Requirements: 5–8 years of experience in implementation management, program management, or professional services within B2B SaaS, including at least 3 years working with enterprise customers ($100K+ ACV). Proven ability to manage complex, multi-stakeholder implementations across business units, departments, and technical teams. Strong expertise in program and project management fundamentals, including dependency tracking, risk mitigation, and structured governance frameworks. Excellent executive communication skills with the ability to lead status meetings and translate technical concepts into business outcomes. Experience working in cross-functional “pod” environments alongside Customer Success, Technical, Product, and Support teams. Ability to operate in fast-paced, high-growth environments with evolving processes and minimal structure. Strong organizational, problem-solving, and stakeholder management skills with a bias toward execution and outcomes. Experience in SaaS implementation environments, ideally including enterprise onboarding or professional services delivery. Familiarity with tools such as CRM and CS platforms (e.g., HubSpot, Intercom, ChurnZero) is a plus. Benefits: Fully remote work model with flexibility to work from anywhere Competitive salary with comprehensive benefits package High-quality health, dental, and vision insurance coverage 401(k) retirement plan with employer matching Unlimited paid time off and strong work-life balance culture Professional development budget to support continuous learning and growth Company-issued laptop (Mac or PC option) Opportunity to work on high-impact enterprise deployments in a fast-scaling SaaS environment Collaborative, innovation-driven culture with strong cross-functional exposure ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Enterprise Implementation Program Manager. Skills: Implementation lifecycle management, Program planning, Cross-functional coordination, Risk management. Own end-to-end enterprise implementation lifecycle. Serve as central program lead", "postedDate" : "2026-06-12T11:17:45.081", "createdAt" : "2026-06-12T11:17:45.081", "lastUpdated" : "2026-06-15T22:35:28.312", "ingestTimestamp" : "2026-06-14T22:09:26.009", "mongoId" : "6a2cb20b74d8ee00a09df2d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Dependency tracking", "Risk mitigation", "Governance frameworks", "Implementation lifecycle management", "Program planning", "Cross-functional coordination", "Risk management", "Implementation management", "Program management", "Professional services", "Stakeholder management", "Process improvement", "Project management", "Timeline management", "Milestone tracking", "RACI structures", "B2B SaaS", "Enterprise onboarding", "CRM platforms", "CS platforms" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 670.35333, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5e1b74d8ee00a08e134f", "title" : "Lifecycle Marketing Manager", "company" : "SimplePractice", "salary" : { "min" : 100000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-15T00:29:34.251", "fingerprint" : "fb71b6bcceb83a0c39771079ecbefce318b4a6d3d9dcc5cf9bc12704b1a138ba", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.simplepractice.com/careers/roles/6011282004?gh_jid=6011282004", "externalId" : "6011282004", "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" }, { "city" : "Tel Aviv", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0852997,34.7818064" }, { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Chicago, Illinois, United States; Tel Aviv, Israel; United States", "experienceLevel" : "Manager", "technicalSkills" : "Iterable, Braze, Appcues, Pendo, Tableau, Mixpanel", "professionalSkills" : [ "Customer communication", "Customer retention", "Behavioral flows", "Habit formation", "Feedback program", "System notices", "Onboarding experiences", "Cadence optimization", "Copy optimization", "Channel selection", "Audience governance", "Deliverability trends", "Engagement metrics", "QA process" ], "hardSkillsList" : [ "Marketing automation", "In-product messaging", "Performance metrics analysis", "Campaign analysis", "Segmentation frameworks", "Micro-copy tailoring", "Technical trigger troubleshooting" ], "hardSkills" : [ { "name" : "Marketing automation", "level" : "intermediate" }, { "name" : "In-product messaging", "level" : "intermediate" }, { "name" : "Performance metrics analysis", "level" : "intermediate" }, { "name" : "Campaign analysis", "level" : "intermediate" }, { "name" : "Segmentation frameworks", "level" : "intermediate" }, { "name" : "Micro-copy tailoring", "level" : "intermediate" }, { "name" : "Technical trigger troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Lifecycle marketing, Customer communication, Retention strategies, SaaS marketing", "majorSkillsList" : [ "Lifecycle marketing", "Customer communication", "Retention strategies", "SaaS marketing" ], "coreResponsibilities" : "Lead execution and optimization of recurring customer-facing touchpoints, Transform newsletters into high-value engines, Identify low-adoption features, Design multi-channel behavioral flows, Guide users to deeper product utility, Guide users to habit formation, Centralize and manage cross-functional research requests, Centralize and manage feedback requests, Transition feedback requests into structured program, Transition feedback requests into automated program, Serve as dedicated owner for system notices, Serve as dedicated owner for compliance updates, Ensure accuracy of system notices, Ensure delivery of system notices, Partner to build automated workflows, Partner to test automated workflows, Partner to optimize automated workflows, Maintain continuous A/B testing roadmap, Focus on cadence optimization, Focus on copy optimization, Focus on channel selection, Monitor overall base health, Monitor deliverability trends, Monitor engagement metrics, Run strict QA process, Perform QA before critical send, Perform QA before automated send", "teamCollaboration" : "Partner closely with Product teams; Interface with Product teams; Interface with User Research teams; Interface with Support teams; Manage competing internal priorities", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "SaaS; Subscription environment; Customer communication; Customer retention; Marketing automation; In-product messaging; Behavioral flows; Habit formation; System notices; Compliance updates", "domainList" : [ "saas", "subscription-environment", "customer-communication", "customer-retention", "marketing-automation", "in-product-messaging", "behavioral-flows", "habit-formation", "system-notices", "compliance-updates" ], "domainSpecificKnowledge" : [ "SaaS", "Subscription environment", "Customer communication", "Customer retention", "Marketing automation", "In-product messaging", "Behavioral flows", "Habit formation", "System notices", "Compliance updates" ], "toolProficiency" : [ "Iterable", "Braze", "Appcues", "Pendo", "Tableau", "Mixpanel" ], "communicationSkills" : "Micro-copy tailoring", "problemSolvingSkills" : "Troubleshoot technical triggers", "outcomesObjectives" : "Maximize value of paid customer base; Maximize adoption of paid customer base; Maximize retention of paid customer base; Drive product value; Protect paid base from message fatigue; Maximize feature utilization", "qualificationsBasic" : "4–6+ years in Lifecycle, CRM, or Growth Marketing, Deep focus on customer communication and retention, Experience in a SaaS or subscription environment, Advanced hands-on experience with marketing automation platforms, Advanced hands-on experience with in-product messaging tools, Knowledge of performance metrics, Experience using data tools to analyze campaign health, Stellar attention to detail, Proven track record of managing complex target lists, Proven track record of managing exclude logic, Proven track record of managing meticulous segmentation frameworks, Tactical execution skills across Email and IPM, Acute understanding of how to tailor micro-copy, Ability to design a clean, cross-functional communication workflow, Ability to build campaigns, Ability to troubleshoot technical triggers, Proven ability to interface with Product teams, Proven ability to interface with User Research teams, Proven ability to interface with Support teams, Ability to manage competing internal priorities, Ability to protect the customer experience", "qualificationsPreferred" : "Familiarity with modern AI tools", "rawDescription" : "About Us At SimplePractice, we’re changing the face of health and wellness through innovative solutions that simplify the life of health and wellness practitioners. Think your neighborhood therapist, nutritionist, speech language pathologist, or massage therapist—the small business owners who dedicate their careers to helping others. Our solution provides them with an all-in-one platform to manage their practice and with the tools and resources to thrive as a practitioner and business owner. The Role We are seeking a strong, strategic, and data-driven Lifecycle Marketing Manager to maximize value, adoption, and retention of our paid customer base. In this high-impact IC role, you will be the strategic owner and execution powerhouse behind our core customer communication vehicles, including our monthly newsletter, survey programs, critical system notices, and in-product messaging (IPM). The ideal candidate treats lifecycle marketing as a science. You have a proven track record of independently running critical customer-facing programs, navigating cross-functional priorities with confidence, and using rigorous experimentation to drive product value while protecting our paid base from message fatigue. Responsibilities Core Communication Vehicles: Lead the execution and optimization of recurring customer-facing touchpoints, transforming our newsletters and community updates into high-value engines for product discovery. Feature Adoption Workflows: Partner closely with Product teams to identify low-adoption features and design multi-channel behavioral flows (Email, IPM, SMS, Push) that guide users to deeper product utility and habit formation. Survey Program Architecture: Centralize and manage cross-functional research and feedback requests (Product, Research, etc.), transitioning them from reactive, one-off sends into a structured, automated lifecycle feedback program. Critical & System Announcements: Serve as the dedicated owner for all high-stakes, time-sensitive system notices and compliance updates, ensuring absolute accuracy and delivery to the paid base. Onboarding Execution Support: Partner with the Lifecycle Lead to build, test, and optimize the automated workflows and messaging assets that power our early lifecycle and onboarding experiences. Rigorous Experimentation: Maintain a continuous A/B testing roadmap focused on cadence, copy optimization, and channel selection (Email vs. IPM) to maximize feature utilization. Audience Governance & QA: Monitor overall base health, deliverability trends, and engagement metrics while running a strict, \"zero-fail\" QA process before any critical or automated send. Desired Skills & Experience Experience: 4–6+ years in Lifecycle, CRM, or Growth Marketing, with a deep focus on customer communication and retention in a SaaS or subscription environment. Technical proficiency: Advanced hands-on experience with marketing automation platforms (e.g., Iterable, Braze) and in-product messaging tools (e.g., Appcues, Pendo). Analytical expertise: Strong knowledge of performance metrics and experience using data tools (e.g., Tableau, Mixpanel ) to analyze campaign health and trends. Stellar attention to detail: A proven track record of managing complex target lists, exclude logic, and meticulous segmentation frameworks with a zero-error tolerance. Channel versatility: Strong tactical execution skills across Email and IPM, with an acute understanding of how to tailor micro-copy and context to each distinct channel. Strategic & tactical balance: Ability to design a clean, cross-functional communication workflow while remaining excited to roll up your sleeves, build campaigns, and troubleshoot technical triggers daily. Cross-functional confidence: Proven ability to interface with Product, User Research, and Support teams to manage competing internal priorities and protect the customer experience. AI acuity: Familiarity with modern AI tools to enhance campaign speed-to-market and personalization is a plus Benefits We offer a competitive benefits program including: Medical, dental, vision, life & disability insurance 401(k) plan with company match Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays Mental health resources Paid parental leave & Backup Care Tuition reimbursement Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com. Notice to Candidates: SimplePractice has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team. We do not have any affiliation or connection to these situations and only post open roles on our official Careers page (simplepractice.com/careers) and reputable job boards like our official LinkedIn or Indeed pages. All official SimplePractice recruitment emails will be sent from the domains @simplepractice.com, no-reply@greenhouse.io or no‑reply@linkedin.com email addresses. Examples of fraudulent domains include careers-simplepractice.com, simplepractices.com, and simplepractice.careers. Please note that SimplePractice will never ask candidates or new hires for money or payment of any kind at any stage of the recruitment or onboarding process. Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Base Compensation Range $100,000—$125,000 USD", "summaryDescription" : "Lifecycle Marketing Manager at SimplePractice. Skills: Lifecycle marketing, Customer communication, Retention strategies, SaaS marketing. Lead execution and optimization of recurring customer-facing touchpoints. Transform newsletters into high-value engines", "postedDate" : "2026-06-12T21:52:14.811", "createdAt" : "2026-06-12T21:52:14.811", "lastUpdated" : "2026-06-15T00:29:34.251", "ingestTimestamp" : "2026-06-12T21:52:14.811", "mongoId" : "6a2c5e1b74d8ee00a08e134f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 125000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Marketing automation", "In-product messaging", "Performance metrics analysis", "Campaign analysis", "Segmentation frameworks", "Micro-copy tailoring", "Technical trigger troubleshooting", "Lifecycle marketing", "Customer communication", "Retention strategies", "SaaS marketing", "Customer retention", "Behavioral flows", "Habit formation", "Feedback program", "System notices", "Onboarding experiences", "Cadence optimization", "Copy optimization", "Channel selection", "Audience governance", "Deliverability trends", "Engagement metrics", "QA process", "Roadmap planning", "SaaS", "Subscription environment", "Compliance updates", "Iterable", "Braze", "Appcues", "Pendo", "Tableau", "Mixpanel" ], "skillCount" : 34, "jobCategory" : "marketing", "jobSubcategory" : "marketing", "dataQualityScore" : 0.8888889, "_score" : 668.28955, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c8ca574d8ee00a0975fed", "title" : "AI Implementation Specialist", "industry" : "Tech & Finance", "salary" : { "min" : 2500.0, "max" : 3000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Egypt", "locations" : [ "Egypt", "Ethiopia", "South Africa", "Argentina", "Nigeria" ], "timestamp" : "2026-06-16T05:01:22.618", "fingerprint" : "e5a5fea4a8741478e77c97b56af45b4ffc9a338316a7b9b9b9311ff6e1da2980", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/scale%20army%20careers/0fedff06-fa37-4d93-b165-81b0e2a30d92/application", "externalId" : "0fedff06-fa37-4d93-b165-81b0e2a30d92", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Egypt", "continent" : "af", "workMode" : "remote" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "continent" : "sa", "workMode" : "remote" }, { "continent" : "af", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Egypt; United States", "employmentType" : "CONTRACT", "technicalSkills" : "AI, ChatGPT, Claude, AI agents, Automation systems", "professionalSkills" : [ "Process optimization", "Workflow optimization", "System design", "Data accuracy", "Data security", "Data privacy", "Problem-solving", "Analytical thinking" ], "hardSkillsList" : [ "AI implementation", "Workflow automation", "Accounting automation", "Invoice scanning", "Invoice filing", "Invoice processing", "Order processing", "Data retrieval", "Data organization", "Data storage", "System enhancement", "Repetitive task automation" ], "hardSkills" : [ { "name" : "AI implementation", "level" : "intermediate" }, { "name" : "Workflow automation", "level" : "intermediate" }, { "name" : "Accounting automation", "level" : "intermediate" }, { "name" : "Invoice scanning", "level" : "intermediate" }, { "name" : "Invoice filing", "level" : "intermediate" }, { "name" : "Invoice processing", "level" : "intermediate" }, { "name" : "Order processing", "level" : "intermediate" }, { "name" : "Data retrieval", "level" : "intermediate" }, { "name" : "Data organization", "level" : "intermediate" }, { "name" : "Data storage", "level" : "intermediate" }, { "name" : "System enhancement", "level" : "intermediate" }, { "name" : "Repetitive task automation", "level" : "intermediate" } ], "majorSkills" : "AI Implementation, Workflow Automation, Process Optimization", "majorSkillsList" : [ "AI Implementation", "Workflow Automation", "Process Optimization" ], "coreResponsibilities" : "Audit business processes, Streamline workflows, Implement AI automation systems, Evaluate software functionality, Identify automation opportunities, Deploy AI-powered solutions, Improve efficiency, Improve accuracy, Improve scalability, Audit workflows, Analyze software functionality, Identify bottlenecks, Identify redundancies, Identify automation opportunities, Evaluate accounting processes, Recommend AI-enhanced solutions, Streamline workflows, Improve operational scalability, Build AI agents, Deploy AI agents, Automate accounting workflows, Automate invoice scanning, Automate invoice filing, Automate invoice processing, Create automated systems, Secure automated systems, Automate order processing, Automate data retrieval, Automate data organization, Automate data storage, Replicate existing systems, Redesign existing systems, Enhance existing systems, Improve operational efficiency, Improve scalability, Implement AI-powered solutions, Automate repetitive tasks, Automate business-critical tasks, Organize financial data, Process financial data, Securely store financial data, Organize operational data, Process operational data, Securely store operational data, Ensure data protection compliance, Ensure privacy standards compliance, Maintain data accuracy, Maintain data integrity, Maintain data reliability, Support secure access, Manage business-critical information, Partner with finance teams, Partner with operations teams, Partner with IT teams, Implement automation solutions, Provide training, Provide documentation, Support adoption of AI workflows, Communicate implementation progress, Communicate results, Communicate recommendations, Support teams utilizing AI systems, Support teams utilizing AI processes, Stay informed on AI technologies, Stay informed on automation capabilities, Recommend tools, Recommend systems, Recommend process improvements, Enhance operational efficiency, Monitor AI systems, Ensure AI system accuracy, Ensure AI system reliability, Ensure AI system performance, Evaluate automation opportunities", "teamCollaboration" : "Finance teams; Operations teams; IT teams; Leadership teams", "domainKnowledge" : "Intelligent automation; AI-driven systems; Business operations; Accounting processes; Order processing; Financial management; Data protection; Data privacy", "domainList" : [ "intelligent-automation", "ai-driven-systems", "business-operations", "accounting-processes", "order-processing", "financial-management", "data-protection", "data-privacy" ], "domainSpecificKnowledge" : [ "Intelligent automation", "AI-driven systems", "Business operations", "Accounting processes", "Order processing", "Financial management", "Data protection", "Data privacy" ], "toolProficiency" : [ "ChatGPT", "Claude", "QuickBooks" ], "communicationSkills" : "Communicate progress; Communicate results; Communicate recommendations", "documentationSkills" : "Provide documentation", "continuousLearning" : "Stay informed on AI technologies; Stay informed on automation capabilities", "problemSolvingSkills" : "Identify bottlenecks; Identify redundancies; Identify automation opportunities; Problem-solving; Analytical thinking", "specialRequirements" : "Work U.S. business hours, Align with client time zone", "outcomesObjectives" : "Automate repetitive tasks; Automate accounting tasks; Automate order processing tasks; Reduce operational bottlenecks; Improve efficiency; Improve accuracy; Improve scalability; Ensure data security; Ensure data organization; Ensure data accessibility; Teams utilize AI workflows; Support scalable adoption; Improve business accuracy; Improve operational scalability", "qualificationsBasic" : "3+ years AI solutions implementation, Expert ChatGPT experience, Expert Claude experience, Expert AI-powered workflow automation experience, Experience developing AI agents, Experience deploying AI agents, Experience automating accounting workflows, Experience automating financial workflows, Experience with order processing systems, Experience with operational software, Experience integrating AI solutions, Experience providing training, Experience providing documentation, Experience providing implementation support", "qualificationsPreferred" : "QuickBooks experience preferred, Accounting processes experience preferred, Order processing systems experience preferred, Operational software experience preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a growing organization focused on improving operational efficiency through intelligent automation, streamlined workflows, and modern technology solutions. They work across finance, operations, and business functions to identify opportunities for process improvement and scalable growth. As the organization continues investing in AI-driven systems, they are seeking an experienced AI Implementation Specialist to audit existing workflows, implement automation solutions, and help transform manual processes into efficient, scalable systems that support long-term business success. Role Overview The AI Implementation Specialist will be responsible for auditing business processes, streamlining workflows, and implementing AI-driven automation systems across multiple departments. The AI Implementation Specialist will work closely with finance, operations, and technology stakeholders to evaluate existing software functionality, identify automation opportunities, and deploy AI-powered solutions that improve efficiency, accuracy, and scalability. This role requires a combination of technical expertise, process optimization experience, and the ability to design secure, reliable systems that support critical business operations. Location Fully Remote | 9 AM – 5 PM EST Key Responsibilities Business Process Audit & Optimization - Audit current workflows for order processing, financial management, and operational activities. - Analyze existing software functionality to identify bottlenecks, redundancies, and automation opportunities. - Evaluate accounting processes and recommend AI-enhanced solutions to improve efficiency and accuracy. - Identify opportunities to streamline workflows and improve operational scalability. AI Automation & Implementation - Build and deploy AI agents using ChatGPT, Claude, and related AI technologies. - Automate accounting workflows within QuickBooks, including invoice scanning, filing, and processing activities. - Create secure automated systems for order processing, data retrieval, organization, and storage. - Replicate, redesign, or enhance existing systems to improve operational efficiency and scalability. - Implement AI-powered solutions that automate repetitive and business-critical tasks. Data Management & Security - Organize, process, and securely store financial and operational data. - Ensure compliance with data protection and privacy standards. - Maintain high levels of data accuracy, integrity, and reliability across automated workflows. - Support secure access and management of business-critical information. Cross-Functional Collaboration - Partner closely with finance, operations, and IT teams to implement automation solutions. - Provide training and documentation to support adoption of AI-driven workflows. - Communicate implementation progress, results, and recommendations to leadership. - Support teams in effectively utilizing newly deployed AI systems and processes. Continuous Improvement - Stay informed on emerging AI technologies and automation capabilities. - Recommend tools, systems, and process improvements that enhance operational efficiency. - Monitor AI systems to ensure accuracy, reliability, and ongoing performance. - Continuously evaluate automation opportunities across business functions. Qualifications Experience - 3+ years of experience implementing AI solutions within business operations. - Expert-level experience working with ChatGPT, Claude, and AI-powered workflow automation. - Experience developing and deploying AI agents and automation systems. - Experience automating accounting and financial workflows. - Experience working with QuickBooks and accounting-related processes is strongly preferred. - Experience with order processing systems and operational software. - Experience integrating AI solutions with existing business platforms and systems. - Experience providing training, documentation, and implementation support for business users. Qualifications Skills - Expert knowledge of ChatGPT, Claude, AI workflows, and AI agent development. - Strong process analysis and workflow optimization capabilities. - Strong coding and technical integration skills. - Ability to design scalable automation systems that improve operational efficiency. - Strong understanding of data accuracy, security, and privacy requirements. - Ability to identify bottlenecks, inefficiencies, and automation opportunities. - Strong problem-solving and analytical thinking skills. - Highly organized and detail-oriented approach to implementation and execution. - Proactive mindset with a focus on continuous improvement. - Ability to collaborate effectively across finance, operations, IT, and leadership teams. What Success Looks Like - AI-driven systems automate repetitive accounting and order processing tasks with minimal manual intervention. - Streamlined workflows reduce operational bottlenecks and improve efficiency. - Financial and operational data remains secure, organized, and accessible. - Teams effectively utilize AI-powered workflows with minimal support. - Documentation and training resources support scalable adoption of AI systems. - Automation solutions improve business accuracy, efficiency, and operational scalability. Opportunity This is an exciting opportunity to lead AI implementation initiatives across critical business functions and make a measurable impact on operational performance. The AI Implementation Specialist will work directly with leadership to design, deploy, and optimize systems that improve efficiency, accuracy, and scalability. This role offers significant ownership, visibility, and the opportunity to help shape the future of AI-driven operations within a growing organization. APPLICATION PROCESS: TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED: - Fill in the application form - Record a video showcasing your skill sets", "summaryDescription" : "AI Implementation Specialist. Skills: AI Implementation, Workflow Automation, Process Optimization. Audit business processes. Streamline workflows", "createdAt" : "2026-06-14T21:03:17.803", "lastUpdated" : "2026-06-16T05:01:22.618", "ingestTimestamp" : "2026-06-14T21:03:17.803", "mongoId" : "6a2c8ca574d8ee00a0975fed", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 2500, "salaryAnnualMax" : 3000, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ "AI implementation", "Workflow automation", "Accounting automation", "Invoice scanning", "Invoice filing", "Invoice processing", "Order processing", "Data retrieval", "Data organization", "Data storage", "System enhancement", "Repetitive task automation", "AI Implementation", "Workflow Automation", "Process Optimization", "Process optimization", "Workflow optimization", "System design", "Data accuracy", "Data security", "Data privacy", "Problem-solving", "Analytical thinking", "Intelligent automation", "AI-driven systems", "Business operations", "Accounting processes", "Financial management", "Data protection", "ChatGPT", "Claude", "QuickBooks" ], "skillCount" : 32, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 664.5004, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2176e374d8ee00a0c1b37f", "title" : "Senior Lifecycle Marketing Manager", "company" : "Amazon Kuiper Commercial Services LLC", "industry" : "Marketing PR, Marketing, alexa and amazon devices", "salary" : { "min" : 142800.0, "max" : 193200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, Washington, USA", "locations" : [ "Bellevue, Washington, USA" ], "timestamp" : "2026-06-15T04:01:22.806", "fingerprint" : "527c2fac8c6f94a79c90649aa08b0f88723f81f2025621ac3ee03b7fcfc7ef11", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10437569/apply", "externalId" : "878dcf49-65b8-416c-84a1-c1d74fa3bd74", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Excel, Tableau, SQL", "professionalSkills" : [ "Lifecycle marketing", "Subscription marketing", "Customer acquisition", "Campaign management", "Growth metrics", "Brand strategy", "Retention marketing", "Revenue growth", "Reactivation marketing", "Product marketing", "Customer service", "Analytics", "Segmentation strategies", "Behavioral data", "Usage patterns", "Channel strategy", "Messaging strategy", "Creative strategy", "Subscriber base management", "Marketing technology" ], "hardSkillsList" : [ "Data analysis", "Marketing automation", "A/B testing", "Data manipulation", "Macros", "Pivot tables" ], "softSkillsList" : [ "Customer obsessed", "Creative", "Analytical" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Marketing automation", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Data manipulation", "level" : "intermediate" }, { "name" : "Macros", "level" : "intermediate" }, { "name" : "Pivot tables", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer obsessed" }, { "name" : "Creative" }, { "name" : "Analytical" } ], "majorSkills" : "Lifecycle marketing, Marketing automation, Customer engagement", "majorSkillsList" : [ "Lifecycle marketing", "Marketing automation", "Customer engagement" ], "coreResponsibilities" : "Design subscriber lifecycle strategy, Define communication cadence, Define channel mix, Define messaging, Define segmentation strategies, Leverage customer behavioral data, Personalize communications, Build onboarding program, Optimize activation program, Execute channel strategy, Optimize channel mix, Design A/B tests, Improve program performance, Improve subscriber engagement, Align lifecycle communications, Track lifecycle marketing KPIs, Report on KPIs, Define technology requirements, Influence product roadmap", "teamCollaboration" : "Partner with Analytics; Work with Retention; Work with Revenue Growth; Work with Reactivation; Work with Product Marketing; Work with Brand Marketing; Work with Customer Service; Work with Analytics; Partner with Base Management; Partner with Product; Partner with Engineering", "projectManagementSkills" : [ "Go-to-market" ], "domainKnowledge" : "Subscription businesses; Broadband access; Digital divide", "domainList" : [ "subscription-businesses", "broadband-access", "digital-divide" ], "domainSpecificKnowledge" : [ "Subscription businesses", "Broadband access", "Digital divide" ], "toolProficiency" : [ "Excel", "Tableau" ], "problemSolvingSkills" : "Data-driven decision making", "specialRequirements" : "U. S. citizen or national, U. S. permanent resident, Lawfully admitted into the U. S.", "outcomesObjectives" : "Improve activation rates; Reduce early-tenure churn; Drive measurable subscriber outcomes", "qualificationsBasic" : "6+ years marketing experience, Experience using data, Experience with Excel or Tableau, Experience building cross-functional programs, Experience leading go-to-market", "qualificationsPreferred" : "Experience using SQL, Experience with customer segmentation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Leo is an initiative to increase global broadband access through a constellation of satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Amazon Leo North America Consumer team is looking for a talented Senior Lifecycle Marketing Manager to own lifecycle marketing across the US, Canada, and Mexico subscriber base. This role is responsible for building proactive communications from day zero through the full subscriber journey, ensuring customers activate successfully, adopt key features, and receive timely engagement before they become at-risk. You will own the end-to-end lifecycle marketing strategy, designing and executing automated programs that drive activation, engagement, and early intervention across email, push, in-app, and outbound channels. You will work closely with Retention, Revenue Growth, Reactivation, Product Marketing, Brand Marketing, Customer Service, and Analytics to ensure lifecycle communications are coordinated across all customer touchpoints. A successful candidate will be both creative and analytical, with deep experience building automated lifecycle marketing programs for subscription businesses. We are looking for someone customer obsessed with a proven track record of improving activation rates, reducing early-tenure churn through proactive engagement, and driving measurable subscriber outcomes through communications strategy. You will be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment. Key job responsibilities - Design and execute the end-to-end subscriber lifecycle marketing strategy from onboarding through mature tenure, defining the communication cadence, channel mix, and messaging for each stage of the customer journey - Define segmentation strategies in partnership with Analytics, leveraging customer behavioral data, tenure, plan type, and usage patterns to personalize communications - Build and optimize the onboarding and activation program, ensuring new subscribers complete setup, achieve optimal antenna performance, and adopt key service features within the first 30 days - Execute the lifecycle marketing channel strategy across email, push notification, in-app messaging, SMS, and call center, optimizing channel mix based on subscriber preferences and engagement data - Design and execute A/B tests across messaging, timing, channel, and creative to continuously improve program performance and subscriber engagement metrics - Partner with Subscriber Base Management to align lifecycle communications with retention, growth, and reactivation motions, including warm handoffs to save interventions, upsell/cross-sell messaging at natural lifecycle moments, and win-back sequences targeting churned subscribers through outbound channels. - Track and report on lifecycle marketing KPIs (activation rate, feature adoption, engagement scores, early-tenure churn contribution) as part of weekly and monthly business reviews - Partner with Product & Engineering teams to define lifecycle marketing technology requirements, influencing the product roadmap to reduce manual operational burden Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Basic Qualifications: - 6+ years of professional non-internship marketing experience - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience building, executing and scaling cross-functional marketing programs - Experience leading go-to-market for consumer software or hardware product launches Preferred Qualifications: - Experience using any of SQL or other analytical tools for conducting data analysis - Experience with customer segmentation, profiling, and targeting Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, BELLEVUE - 142,800.00 - 193,200.00 USD annually", "summaryDescription" : "Senior Lifecycle Marketing Manager at Amazon Kuiper Commercial Services LLC. Skills: Lifecycle marketing, Marketing automation, Customer engagement. Design subscriber lifecycle strategy. Define communication cadence", "postedDate" : "2026-06-13T10:20:24.671", "createdAt" : "2026-06-13T10:20:24.671", "lastUpdated" : "2026-06-15T04:01:22.806", "ingestTimestamp" : "2026-06-13T10:20:24.671", "mongoId" : "6a2176e374d8ee00a0c1b37f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10437569/apply", "salaryAnnualMin" : 142800, "salaryAnnualMax" : 193200, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Marketing automation", "A/B testing", "Data manipulation", "Macros", "Pivot tables", "Customer obsessed", "Creative", "Analytical", "Lifecycle marketing", "Customer engagement", "Subscription marketing", "Customer acquisition", "Campaign management", "Growth metrics", "Brand strategy", "Retention marketing", "Revenue growth", "Reactivation marketing", "Product marketing", "Customer service", "Analytics", "Segmentation strategies", "Behavioral data", "Usage patterns", "Channel strategy", "Messaging strategy", "Creative strategy", "Subscriber base management", "Marketing technology", "Go-to-market", "Subscription businesses", "Broadband access", "Digital divide", "Excel", "Tableau" ], "skillCount" : 36, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "_score" : 663.35065, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c9fa774d8ee00a09a03a4", "title" : "Implementation Manager", "company" : "Planhat", "industry" : "Deployment and Growth", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Implementation Manager in Atlanta, United States, adjusted for manager seniority in the SaaS industry." }, "location" : "Atlanta", "locations" : [ "Atlanta", "Boston", "Indianapolis", "Los Angeles", "New York", "Toronto" ], "timestamp" : "2026-06-15T09:04:48.169", "fingerprint" : "6aad0640039a1f0bcfaab54d5eaf03b79034ef17a075ccc710bc8105ea51a996", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/planhat/40082b7e-b501-4056-b8d6-a2f025942f28/application", "externalId" : "40082b7e-b501-4056-b8d6-a2f025942f28", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "System architecture, Integrations, Data flows", "professionalSkills" : [ "Project management", "Consulting", "Customer Success", "RevOps transformation" ], "hardSkillsList" : [ "Data architecture" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data architecture", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Success, SaaS implementation, Project management", "majorSkillsList" : [ "Customer Success", "SaaS implementation", "Project management" ], "coreResponsibilities" : "Lead enterprise implementations, Ensure timelines achieved, Ensure deliverables achieved, Ensure outcomes achieved, Be a product expert, Advise customers on leveraging Planhat, Consult strategically with executives, Consult strategically with leaders, Consult strategically with technical teams, Align platform configuration, Facilitate enablement sessions, Empower leaders, Empower admins, Empower end users, Champion change management, Guide organizations through process shifts, Guide organizations through communication shifts, Guide organizations through behavioral shifts, Make Planhat adoption stick, Collaborate with Sales, Collaborate with CS, Collaborate with Product, Collaborate with Support, Collaborate with Enablement", "teamCollaboration" : "Cross-functional collaboration; Sales collaboration; CS collaboration; Product collaboration; Support collaboration; Enablement collaboration", "projectManagementSkills" : [ "Project management", "Timeline management" ], "domainKnowledge" : "SaaS; CS; CRM; RevOps; Customer value; Revenue; Retention", "domainList" : [ "saas", "cs", "crm", "revops", "customer-value", "revenue", "retention" ], "domainSpecificKnowledge" : [ "SaaS", "CS", "CRM", "RevOps", "Customer value", "Revenue", "Retention" ], "communicationSkills" : "Verbal communication; Written communication; Executive sessions; Facilitating workshops", "problemSolvingSkills" : "Figure things out", "outcomesObjectives" : "Deliver implementations on time; Deliver clear outcomes; Be seen as trusted advisor; Bridge gap between vision and delivery; Grow into complex engagements; Take on broader responsibilities; Contribute to implementation methodology; Build templates; Build playbooks; Build frameworks; Raise standard for team; Drive measurable impact on revenue; Drive measurable impact on retention", "qualificationsBasic" : "Part consultant, Part project manager, Part coach, Customer-obsessed, Led complex software implementations, Technical savviness, Understand system architecture, Understand integrations, Understand data flows, Tenacity to figure things out, Exceptional communicator, Simplify the complex, Lead with confidence, Organized, Structured, Meticulous with details, Build relationships easily, Facilitate workshops, Facilitate executive sessions, Juggling multiple customers, Juggling priorities, Juggling timelines, Business acumen, Understand revenue, Understand retention, Understand customer value", "qualificationsPreferred" : "Experience with SaaS platforms, CRM experience, CSP systems experience, Data integration experience, Data mapping experience, Change management frameworks experience, Prosci experience, Six Sigma experience, Background in consulting, Customer Success background, RevOps transformation background", "rawDescription" : "COMPETENCIES You're part consultant, part project manager, part coach and 100% customer-obsessed. You've led complex software implementations, ideally in SaaS, CS, CRM, or RevOps ecosystems. You have the technical savviness to understand system architecture, integrations, and data flows and the tenacity to figure things out. You're an exceptional communicator, both verbally and in writing, able to simplify the complex and lead with confidence. You're organized, structured, meticulous with details, and never satisfied with good enough. That shows up in how you work: - You build relationships easily across org charts, from C-suite to system admins - You're comfortable facilitating workshops and executive sessions, both virtual and in-person - You bring strong project management skills and can juggle multiple customers, priorities, and timelines without missing a beat - You have the business acumen to understand revenue, retention, and customer value, and you know how to move the needle Bonus points if you have experience with SaaS platforms such as CRM or CSP systems, data integration and mapping, change management frameworks such as Prosci or Six Sigma, or a background in consulting, Customer Success, or RevOps transformation. TRAJECTORY We are one of the most versatile teams at Planhat. We partner with customers across industries and regions, working closely with Sales, CS, Product, Support, and Enablement to ensure every engagement drives value from day one. We don't just implement software, we design outcomes, enable teams, and champion adoption. Imagine: - Leading a multi-stakeholder kickoff with a global SaaS company to redefine how they manage customers through Planhat - Facilitating a workshop for a CS leadership team to map out key processes to drive revenue and retention, such as account planning, executive alignments, and expansion plays - Translating complex data architecture into an elegant customer insights dashboard that drives renewals and expansion In this role you will: - Lead enterprise implementations from kickoff to go-live, ensuring timelines, deliverables, and outcomes are achieved - Be a product expert and confidently advise customers on how to best leverage Planhat to meet their business goals - Consult strategically with customer executives, functional leaders, and technical teams to align platform configuration with business outcomes - Facilitate enablement sessions, both virtual and in-person, to empower leaders, admins, and end users - Champion change management by guiding organizations through the process, communication, and behavioral shifts required to make Planhat adoption stick - Collaborate cross-functionally with Sales, CS, Product, Support, and Enablement to ensure a seamless customer experience from presale to post-go-live DEFINITION OF SUCCESS Success in this role is about the measurable impact you leave on every customer engagement and the standard you set for the team around you. - You are continuously delivering implementations on time, with clear outcomes that customers can measure and build on - You are consistently seen as a trusted advisor by your customers, bridging the gap between their vision and what Planhat can deliver - You are growing into larger, more complex engagements and taking on broader responsibilities within the team - You are actively contributing to the implementation methodology, building templates, playbooks, and frameworks that raise the standard for the whole team - You are driving measurable impact on revenue and retention through the quality of your onboarding and adoption work", "summaryDescription" : "Implementation Manager at Planhat. Skills: Customer Success, SaaS implementation, Project management. Lead enterprise implementations. Ensure timelines achieved", "createdAt" : "2026-06-14T04:33:28.598", "lastUpdated" : "2026-06-15T09:04:48.169", "ingestTimestamp" : "2026-06-14T04:33:28.598", "mongoId" : "6a2c9fa774d8ee00a09a03a4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data architecture", "Leadership", "Customer Success", "SaaS implementation", "Project management", "Consulting", "RevOps transformation", "Timeline management", "SaaS", "CS", "CRM", "RevOps", "Customer value", "Revenue", "Retention" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 662.34735, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5f3974d8ee00a08ea0ba", "title" : "Implementation Manager", "company" : "MediaValet", "industry" : "Technology", "salary" : { "min" : 72000.0, "max" : 80000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Western Canada - Remote", "locations" : [ "Western Canada - Remote" ], "timestamp" : "2026-06-14T23:54:53.212", "fingerprint" : "b9fd1ea67115722cbfe1aed4ae02d6ed0c677ae271ba0fcd74115728ae8e37f3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.mediavalet.com/careers?gh_jid=4246497009", "externalId" : "4246497009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Canada", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer onboarding", "Stakeholder communication" ], "hardSkillsList" : [ "Technical migration" ], "hardSkills" : [ { "name" : "Technical migration", "level" : "intermediate" } ], "majorSkills" : "Customer success, Platform implementation", "majorSkillsList" : [ "Customer success", "Platform implementation" ], "coreResponsibilities" : "Lead platform implementation, Manage timelines, Manage technical migrations, Manage stakeholder communications, Guide clients through onboarding, Define client goals, Meet client goals", "teamCollaboration" : "Cross-functional teams; Sales team; Engineering team; Data Services team; Customer Success team", "projectManagementSkills" : [ "Timeline management" ], "domainKnowledge" : "Digital Asset Management", "domainList" : [ "digital-asset-management" ], "domainSpecificKnowledge" : [ "Digital Asset Management" ], "communicationSkills" : "Stakeholder communication", "problemSolvingSkills" : "Translating complexity", "outcomesObjectives" : "Customer satisfaction; Long-term retention", "qualificationsBasic" : "5+ years experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Do you love translating complexity into clarity and turning ambitious goals into action? We’re looking for an Implementation Manager to join us at MediaValet, remote in Canada! In this role, you’ll lead the implementation of our Digital Asset Management (DAM) platform for a diverse range of customers—managing timelines, technical migrations, and stakeholder communications. You’ll be the trusted guide through onboarding, ensuring every client’s goals are clearly defined and successfully met. Your work will have a direct impact on customer satisfaction and long-term retention. This role reports to the Director of Customer Operations and works cross-functionally with our Sales, Engineering, Data Services, and Customer Success teams. Key Responsibilities: Customer Onboarding there’s plenty of food, shops and walkable areas around; and it’s close to transit. Home for the Holidays: We shut down operations between December 25th and January 1st every year to allow people to spend time with their families (and not use up vacation time) - and have done so since MediaValet was founded in 2010. Family Focused: We’re committed to providing a career that’s family-friendly and have the parental support and leave programs to back that up. Committed to Diversity & Inclusion: Our diverse backgrounds, skills, abilities and experiences make us stronger. We work hard to make MediaValet a place where everyone is valued, heard and respected. Compensation: $72K - $80K base salary + 15% on-target commissions", "summaryDescription" : "Implementation Manager at MediaValet. Skills: Customer success, Platform implementation. Lead platform implementation. Manage timelines", "postedDate" : "2026-06-12T22:11:25.166", "createdAt" : "2026-06-12T22:11:25.166", "lastUpdated" : "2026-06-14T23:54:53.212", "ingestTimestamp" : "2026-06-12T22:11:25.166", "mongoId" : "6a2c5f3974d8ee00a08ea0ba", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Technical migration", "Customer success", "Platform implementation", "Customer onboarding", "Stakeholder communication", "Timeline management", "Digital Asset Management" ], "skillCount" : 7, "jobCategory" : "customer-service", "jobSubcategory" : "customer-experience", "dataQualityScore" : 0.8888889, "_score" : 661.55865, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology" }, { "id" : "6a2ca17574d8ee00a09a5933", "title" : "AI Implementation Specialist", "industry" : "Tech & Finance", "salary" : { "min" : 2500.0, "max" : 3000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Egypt", "locations" : [ "Egypt", "Ethiopia", "South Africa", "Argentina", "Nigeria" ], "timestamp" : "2026-06-15T13:09:23.238", "fingerprint" : "74e6d224abd52b133018cd3ccf8cf7627d36059fe376a6d4b715f83bc90731b3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Scale%20Army%20Careers/0fedff06-fa37-4d93-b165-81b0e2a30d92/application", "externalId" : "0fedff06-fa37-4d93-b165-81b0e2a30d92", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Egypt", "continent" : "af", "workMode" : "remote" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "continent" : "sa", "workMode" : "remote" }, { "continent" : "af", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Egypt; United States", "employmentType" : "CONTRACT", "technicalSkills" : "AI agents, AI technologies, AI-powered solutions, AI systems", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Process optimization", "Workflow streamlining", "System design", "Data management", "Data security", "Data privacy", "Data accuracy", "Data integrity", "Data reliability", "Business operations", "Workflow automation", "Automation systems", "Financial workflows", "Order processing", "Operational software", "Business platforms", "Business systems", "Process analysis", "Coding skills", "Technical integration", "Scalable systems", "Problem-solving", "Analytical thinking" ], "hardSkillsList" : [ "AI implementation", "AI automation", "Workflow optimization", "Data organization", "Data processing", "Data storage", "Data compliance", "Process improvement", "Automation capabilities", "System monitoring", "Performance monitoring" ], "hardSkills" : [ { "name" : "AI implementation", "level" : "intermediate" }, { "name" : "AI automation", "level" : "intermediate" }, { "name" : "Workflow optimization", "level" : "intermediate" }, { "name" : "Data organization", "level" : "intermediate" }, { "name" : "Data processing", "level" : "intermediate" }, { "name" : "Data storage", "level" : "intermediate" }, { "name" : "Data compliance", "level" : "intermediate" }, { "name" : "Process improvement", "level" : "intermediate" }, { "name" : "Automation capabilities", "level" : "intermediate" }, { "name" : "System monitoring", "level" : "intermediate" }, { "name" : "Performance monitoring", "level" : "intermediate" } ], "majorSkills" : "AI implementation, Workflow automation, Process optimization", "majorSkillsList" : [ "AI implementation", "Workflow automation", "Process optimization" ], "teamCollaboration" : "Finance teams; Operations teams; IT teams; Leadership teams", "domainKnowledge" : "Data protection standards; Privacy standards", "domainList" : [ "data-protection-standards", "privacy-standards" ], "domainSpecificKnowledge" : [ "Data protection standards", "Privacy standards" ], "toolProficiency" : [ "ChatGPT", "Claude", "QuickBooks" ], "communicationSkills" : "Communicate progress; Communicate results; Communicate recommendations", "documentationSkills" : "Provide documentation", "continuousLearning" : "Stay informed on emerging AI technologies; Stay informed on automation capabilities", "problemSolvingSkills" : "Problem-solving; Analytical thinking; Identify bottlenecks; Identify inefficiencies; Identify automation opportunities", "specialRequirements" : "Work during U.S. business hours, Align with client time zone", "qualificationsBasic" : "3+ years implementing AI solutions, Expert ChatGPT, Expert Claude, Expert AI workflows, Expert AI agent development, Experience developing AI agents, Experience deploying AI agents, Experience automating accounting workflows, Experience with order processing systems, Experience with operational software, Experience integrating AI solutions, Experience providing training, Experience providing documentation, Experience implementation support", "qualificationsPreferred" : "Experience with QuickBooks, Experience with accounting processes", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a growing organization focused on improving operational efficiency through intelligent automation, streamlined workflows, and modern technology solutions. They work across finance, operations, and business functions to identify opportunities for process improvement and scalable growth. As the organization continues investing in AI-driven systems, they are seeking an experienced AI Implementation Specialist to audit existing workflows, implement automation solutions, and help transform manual processes into efficient, scalable systems that support long-term business success. Role Overview The AI Implementation Specialist will be responsible for auditing business processes, streamlining workflows, and implementing AI-driven automation systems across multiple departments. The AI Implementation Specialist will work closely with finance, operations, and technology stakeholders to evaluate existing software functionality, identify automation opportunities, and deploy AI-powered solutions that improve efficiency, accuracy, and scalability. This role requires a combination of technical expertise, process optimization experience, and the ability to design secure, reliable systems that support critical business operations. Location Fully Remote | 9 AM – 5 PM EST Key Responsibilities Business Process Audit & Optimization - Audit current workflows for order processing, financial management, and operational activities. - Analyze existing software functionality to identify bottlenecks, redundancies, and automation opportunities. - Evaluate accounting processes and recommend AI-enhanced solutions to improve efficiency and accuracy. - Identify opportunities to streamline workflows and improve operational scalability. AI Automation & Implementation - Build and deploy AI agents using ChatGPT, Claude, and related AI technologies. - Automate accounting workflows within QuickBooks, including invoice scanning, filing, and processing activities. - Create secure automated systems for order processing, data retrieval, organization, and storage. - Replicate, redesign, or enhance existing systems to improve operational efficiency and scalability. - Implement AI-powered solutions that automate repetitive and business-critical tasks. Data Management & Security - Organize, process, and securely store financial and operational data. - Ensure compliance with data protection and privacy standards. - Maintain high levels of data accuracy, integrity, and reliability across automated workflows. - Support secure access and management of business-critical information. Cross-Functional Collaboration - Partner closely with finance, operations, and IT teams to implement automation solutions. - Provide training and documentation to support adoption of AI-driven workflows. - Communicate implementation progress, results, and recommendations to leadership. - Support teams in effectively utilizing newly deployed AI systems and processes. Continuous Improvement - Stay informed on emerging AI technologies and automation capabilities. - Recommend tools, systems, and process improvements that enhance operational efficiency. - Monitor AI systems to ensure accuracy, reliability, and ongoing performance. - Continuously evaluate automation opportunities across business functions. Qualifications Experience - 3+ years of experience implementing AI solutions within business operations. - Expert-level experience working with ChatGPT, Claude, and AI-powered workflow automation. - Experience developing and deploying AI agents and automation systems. - Experience automating accounting and financial workflows. - Experience working with QuickBooks and accounting-related processes is strongly preferred. - Experience with order processing systems and operational software. - Experience integrating AI solutions with existing business platforms and systems. - Experience providing training, documentation, and implementation support for business users. Qualifications Skills - Expert knowledge of ChatGPT, Claude, AI workflows, and AI agent development. - Strong process analysis and workflow optimization capabilities. - Strong coding and technical integration skills. - Ability to design scalable automation systems that improve operational efficiency. - Strong understanding of data accuracy, security, and privacy requirements. - Ability to identify bottlenecks, inefficiencies, and automation opportunities. - Strong problem-solving and analytical thinking skills. - Highly organized and detail-oriented approach to implementation and execution. - Proactive mindset with a focus on continuous improvement. - Ability to collaborate effectively across finance, operations, IT, and leadership teams. What Success Looks Like - AI-driven systems automate repetitive accounting and order processing tasks with minimal manual intervention. - Streamlined workflows reduce operational bottlenecks and improve efficiency. - Financial and operational data remains secure, organized, and accessible. - Teams effectively utilize AI-powered workflows with minimal support. - Documentation and training resources support scalable adoption of AI systems. - Automation solutions improve business accuracy, efficiency, and operational scalability. Opportunity This is an exciting opportunity to lead AI implementation initiatives across critical business functions and make a measurable impact on operational performance. The AI Implementation Specialist will work directly with leadership to design, deploy, and optimize systems that improve efficiency, accuracy, and scalability. This role offers significant ownership, visibility, and the opportunity to help shape the future of AI-driven operations within a growing organization. APPLICATION PROCESS: TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED: - Fill in the application form - Record a video showcasing your skill sets", "summaryDescription" : "AI Implementation Specialist. Skills: AI implementation, Workflow automation, Process optimization", "createdAt" : "2026-06-14T04:39:56.735", "lastUpdated" : "2026-06-15T13:09:23.238", "ingestTimestamp" : "2026-06-14T04:39:56.735", "mongoId" : "6a2ca17574d8ee00a09a5933", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 2500, "salaryAnnualMax" : 3000, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ "AI implementation", "AI automation", "Workflow optimization", "Data organization", "Data processing", "Data storage", "Data compliance", "Process improvement", "Automation capabilities", "System monitoring", "Performance monitoring", "Workflow automation", "Process optimization", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Workflow streamlining", "System design", "Data management", "Data security", "Data privacy", "Data accuracy", "Data integrity", "Data reliability", "Business operations", "Automation systems", "Financial workflows", "Order processing", "Operational software", "Business platforms", "Business systems", "Process analysis", "Coding skills", "Technical integration", "Scalable systems", "Problem-solving", "Analytical thinking", "Data protection standards", "Privacy standards", "ChatGPT", "Claude", "QuickBooks" ], "skillCount" : 46, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 661.3989, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c79a274d8ee00a09421f0", "title" : "Implementation Specialist", "company" : "SISCO", "industry" : "Insurance", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Implementation Specialist in Dubuque, United States, adjusted for mid-seniority and the insurance industry." }, "location" : "Dubuque, Iowa, United States", "locations" : [ "Dubuque", "Iowa", "United States" ], "timestamp" : "2026-06-16T05:00:25.661", "fingerprint" : "d1ceafcb2c78dfbe591e0b96b42f37d3e48acd6cf341768240d5f8948b5951d1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/sisco/jobs/4677058008", "externalId" : "4677058008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dubuque", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.5006243,-90.6647985" } ], "locationText" : "Dubuque, Iowa, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Problem-solving", "Troubleshooting", "Consultation" ], "majorSkills" : "Process management, Cross-functional coordination, Vendor management, Stakeholder management", "majorSkillsList" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management" ], "coreResponsibilities" : "Coordinate implementation process for new clients, Confirm scope of services, Develop implementation project plans, Communicate implementation project plans, Develop implementation timelines, Communicate implementation timelines, Conduct initial implementation meetings, Conduct follow-up implementation meetings, Monitor progress of implementations, Communicate revised plans, Communicate revised timelines, Build plans based on design specifications, Build groups based on design specifications, Provide advanced problem-solving, Provide troubleshooting, Provide consultation for clients, Ensure client information is transmitted", "projectManagementSkills" : [ "Project planning" ], "domainKnowledge" : "Employee benefits; Benefit administration", "domainList" : [ "employee-benefits", "benefit-administration" ], "domainSpecificKnowledge" : [ "Employee benefits", "Benefit administration" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "qualificationsBasic" : "Intermediate Microsoft Office skills, Experience with mail merge, Experience with Excel", "qualificationsPreferred" : "Employee benefit/insurance knowledge, Experience with Ebix Enterprise, Experience with LuminX, Experience with Redcard", "workSiteFlexibility" : "Onsite", "rawDescription" : "SISCO (Self Insured Services Company) is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. We are continuing to grow, and as a result of that growth, we are adding an Implementation Specialist to our team. Essential Functions: Coordinate the implementation process for new clients, including confirming the scope of services. Develop and communicate implementation project plans and timelines. Conduct initial and follow-up implementation meetings as necessary. Monitor the progress of implementations and communicate revised plans and timelines. Build plans and groups based on design specifications within turnaround guidelines. Provide advanced problem-solving, troubleshooting, and consultation for clients. Ensure all client information is transmitted to appropriate systems/entities. What We're Looking For: Excellent verbal and written communication skills. Intermediate Microsoft Office skills, experience with mail merge and Excel preferred. Exceptional attention to detail and organization, as well as time management. Experience: Employee benefit/insurance knowledge helpful but not required. Previous experience with Ebix Enterprise, LuminX, Redcard helpful but not required. Full-Time Benefits - Most benefits start day 1 Medical, Dental, Vision Insurance Flex Spending or HSA 401(k) with company match Profit-Sharing/Defined Contribution (1-year waiting period) PTO/Paid Holidays Company-paid ST and LT Disability Maternity Leave/Parental Leave Subsidized Parking Company-paid Term Life/Accidental Death Insurance About SISCO: SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA. For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook", "summaryDescription" : "Implementation Specialist at SISCO. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Coordinate implementation process for new clients. Confirm scope of services", "postedDate" : "2026-06-14T18:40:10.681", "createdAt" : "2026-06-14T18:40:10.681", "lastUpdated" : "2026-06-16T05:00:25.661", "ingestTimestamp" : "2026-06-14T18:40:10.681", "mongoId" : "6a2c79a274d8ee00a09421f0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Problem-solving", "Troubleshooting", "Consultation", "Project planning", "Employee benefits", "Benefit administration", "Microsoft Office" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 660.8204, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb00074d8ee00a09d87a8", "title" : "Implementation Consultant", "company" : "Levelpath", "industry" : "GTM", "salary" : { "min" : 3000.0, "max" : 4500.0, "currency" : "EUR", "frequency" : "Yearly" }, "location" : "Latvia", "locations" : [ "Latvia" ], "timestamp" : "2026-06-15T08:56:47.788", "fingerprint" : "c97e1aa4fdb587c8268f8c611fcb6313c991c0b54b1c0e4a7f9c081a3ad5ed79", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Levelpath/6248eae7-e859-40c9-b744-fefec5d4866d/application", "externalId" : "6248eae7-e859-40c9-b744-fefec5d4866d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Riga", "country" : "Latvia", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "56.9493977,24.1051846" } ], "locationText" : "Riga, Latvia", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 4, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Customer management", "Process optimization", "Solution offerings" ], "hardSkillsList" : [ "Stakeholder communication" ], "softSkillsList" : [ "Patience", "Urgency" ], "hardSkills" : [ { "name" : "Stakeholder communication", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Patience" }, { "name" : "Urgency" } ], "majorSkills" : "Customer relationships, Value realization, Customer retention, Customer satisfaction", "majorSkillsList" : [ "Customer relationships", "Value realization", "Customer retention", "Customer satisfaction" ], "coreResponsibilities" : "Build customer relationships, Advise implementation, Support implementation, Plan processes, Build processes, Optimize processes, Scale processes, Develop best practice guides, Develop product documentation, Identify champions, Build stakeholder relationships, Drive new solution offerings, Bring new products to market, Represent customer voice, Drive customer health, Support customer health, Determine success metrics, Translate feedback", "teamCollaboration" : "Sales team collaboration; Product team collaboration; Engineering team collaboration", "domainKnowledge" : "Procurement platform; Procurement expertise", "domainList" : [ "procurement-platform", "procurement-expertise" ], "domainSpecificKnowledge" : [ "Procurement platform", "Procurement expertise" ], "toolProficiency" : [ "Zendesk", "Salesforce" ], "communicationSkills" : "Customer communication; Stakeholder communication", "documentationSkills" : "Product documentation", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Deliver value to customers", "qualificationsBasic" : "4+ years customer-facing experience, B2B SaaS experience, BA or BS degree, Problem-solving experience, Organizational skills experience, Process improvement experience, Written communication skills, Verbal communication skills, Adaptability, Manage multiple workstreams", "qualificationsPreferred" : "Customer Success experience", "workSiteFlexibility" : "Flexible", "rawDescription" : "About You You’re a problem-solver who dives deep, learns fast, and applies knowledge to drive progress. Big challenges inspire you - you map the path and own the results. You love helping others, thrive in smart teams, and find motivation in shared milestones. You value fast iteration and real feedback from both your team and from customers. You're an early riser, and ready for your next adventure. About Us Levelpath is the modern AI procurement platform for global enterprises. Since our founding in 2022, we have been on a mission to make procurement delightful. Uniquely intuitive, Levelpath makes procurement more nimble in days and unlocks savings in weeks, while delivering clarity, control and intelligence for all stakeholders. Levelpath provides a complete view of spend for procurement, finance, legal and IT - from intake and sourcing to contracting and payment. Built in AI delivers contextually relevant and genuinely helpful answers, uncovering valuable opportunities and dramatically increasing efficiency. Global brands trust Levelpath’s deep procurement expertise to transform their business outcomes and drive value from their supplier relationships. Pathfinders Wanted - Join Us! We’re hiring a Implementation Consultant to help scale our platform and deliver value to customers from day one. You’ll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value. This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer's success. What You’ll Do - Build deep, lasting relationships with our existing and future customers - Advise and support the implementation of Levelpath to our customers - Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts - Develop best practice guides and product documentation to share with customers - Identify champions and build relationships with key business stakeholders within accounts - Drive new solution offerings to our customers by working directly with the sales team - Bring new products to market by collaborating closely with the product & engineering team - Represent the voice of your customers in product asks - Drive and support customer health via adoption metrics - Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team. What you Bring to the Table - Empathy, patience, and a sense of urgency when supporting customers - 4+ years of experience in a customer-facing/customer-management role - B2B SaaS experience in a fast-paced environment - BA or BS - Demonstrated experience problem-solving with attention to detail - Stellar organizational skills and experience improving processes - Strong written and verbal communication skills - Adaptability and ability to flourish in a fast-paced environment - Comfort in managing multiple workstreams - Ability to communicate with stakeholders across product and engineering - Effective collaboration and self-starter mindset - Availability for some travel - when the time comes to visit your customers! Levelpath is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace.", "summaryDescription" : "Implementation Consultant at Levelpath. Skills: Customer relationships, Value realization, Customer retention, Customer satisfaction. Build customer relationships. Advise implementation", "createdAt" : "2026-06-14T04:06:16.345", "lastUpdated" : "2026-06-15T08:56:47.788", "ingestTimestamp" : "2026-06-14T04:06:16.345", "mongoId" : "6a2cb00074d8ee00a09d87a8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Stakeholder communication", "Patience", "Urgency", "Customer relationships", "Value realization", "Customer retention", "Customer satisfaction", "Customer management", "Process optimization", "Solution offerings", "Procurement platform", "Procurement expertise", "Zendesk", "Salesforce" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 656.94885, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca34f74d8ee00a09ab347", "title" : "Head of Lifecycle Marketing", "company" : "TextNow, Inc.", "industry" : "Technology", "salary" : { "min" : 220000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Lifecycle Marketing in the US Technology industry, adjusted for remote work and company size." }, "location" : "Open- United States", "locations" : [ "Open- United States" ], "timestamp" : "2026-06-16T00:59:53.339", "fingerprint" : "d0de7a264c5712f5fd75b8ac965fd4ce41a83d68cdee23cfa6152d2d480878d2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/textnowinc/jobs/4218577009", "externalId" : "4218577009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "rawDescription" : "We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is building the most flexible phone service in North America. As an app first wireless carrier, we give customers control with no contracts, no hidden fees, and no rigid rules. We serve ambitious, self directed people who expect transparency, value, and freedom in how they connect. As we enter our next phase of growth, retention and lifetime value are our biggest opportunities. We are looking for a strategic, data driven Head of Lifecycle Marketing to transform lifecycle into a core growth engine driving engagement, retention, and sustainable revenue. Reporting to the Head of Marketing, you will own the end to end customer lifecycle strategy from onboarding and education through engagement, monetization, retention, and winback. Your mandate is clear. Build a scalable lifecycle system that strengthens activation, accelerates habit formation, reduces churn, and increases long term customer value while protecting customer trust. You will lead a high impact lifecycle and marketing operations team and partner closely with Product, Analytics, Brand, and Performance Marketing to ensure customers understand, adopt, and continue choosing TextNow. Lead Retention and Engagement Strategy Own lifecycle KPIs including activation, engagement, retention, churn reduction, and lifetime value Define and execute a lifecycle roadmap aligned to company and marketing OKRs Translate customer insights and behavioral data into measurable programs that drive long term value Partner cross functionally to deliver a consistent, high quality customer experience across the funnel Transform Onboarding and Early Experience Redesign onboarding to improve clarity, trust, and early habit formation Identify key early behaviors tied to long term retention and build programs to drive them Reduce early churn through proactive education and expectation setting Elevate email, push, and in app messaging with clearly defined channel roles Build Personalization at Scale Develop a scalable segmentation framework rooted in lifecycle stage, intent, and behavioral signals Launch behavior triggered engagement and monetization programs Improve message to user fit across cohorts and use cases Continuously optimize targeting to increase relevance and engagement Establish a High Performance Testing Engine Create and own a disciplined lifecycle experimentation roadmap Drive testing across messaging, offers, segmentation, and value propositions Measure incremental impact and downstream behavior, not vanity metrics Oversee lifecycle platform architecture and reporting in partnership with Marketing Operations Own Channel Strategy Lead lifecycle strategy across email, push, and in app messaging Set standards for frequency, targeting, and customer experience Balance monetization goals with long term brand trust Who You Are: 10 to 12 plus years of progressive experience in lifecycle, CRM, retention, or growth marketing with meaningful ownership of company level retention and revenue outcomes Proven leader who has built and scaled lifecycle strategy in a high growth, consumer, subscription, or app first business Demonstrated track record of materially improving activation, engagement, retention, and lifetime value at scale Strategic thinker who sees lifecycle as a core growth lever, not just a messaging function Deep expertise in segmentation, behavioral targeting, experimentation design, and incremental measurement Highly analytical and data fluent with strong command of cohort analysis, performance modeling, and customer behavior insights Experienced operator who understands lifecycle infrastructure, platform architecture such as Braze or similar tools, and marketing systems design Strong cross functional leader who can influence Product, Analytics, Creative, and Performance teams to align around shared growth goals Builder of high performing, accountable teams with clear standards and operational discipline Growth oriented but deeply protective of customer trust, brand equity, and long term value creation Comfortable operating with executive visibility and accountability in a fast scaling environment CAD Salary Range: 176,000 - 224,000 USD Salary Range: 154,000 - 220,000 NYC, CT, NJ, Seattle, LA, San Diego USD Salary Range: 169,000 - 242,000 San Francisco / Bay Area USD Salary Range: 184,000 - 264,000 Final compensation will be determined based on a number of factors, including skills, experience, location and on-the-job performance. We’re committed to paying competitively to hire and retain high-caliber talent. We recognize that exceptional talent may fall outside of these ranges; we encourage all qualified candidates to apply even if their compensation expectations are outside of the listed range. This posting is for a current active vacancy More about TextNow Our culture We’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!  Our values Customer Obsessed We strive to have a deep understanding of our customers. Do Right By Our People We treat each other with fairness, respect, and integrity. Accept the Challenge We adopt a \"Yes, We Can\" mindset to achieve ambitious goals. Act Like an Owner We treat this company like it's our own... because it is! Give a Damn We are deeply committed and passionate about our work and achieving results. Our benefits and more This is a brief overview of the benefits that TextNow offers its employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow. The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow’s sole discretion. Free phone service Hybrid role with offices in Waterloo and San Francisco Strong work life blend  Employee stock options  Unlimited vacation  12 paid holidays per year Competitive pay Health, dental, and vision benefits Short-term & long-term disability $750 annual wellness benefit or healthcare spending account RRSP matching (Canada) | 401(K) (USA) Parental leave for eligible employees Learning & Development opportunities We travel a few times a year for various team events, company-wide off-sites, and more More information about our total rewards package will be available during the hiring process. Dogfooding & Customer Obsession At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences. Diversity and Inclusion Our aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work.  We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone.  Equal opportunity We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Applicants who require reasonable accommodation during the hiring process may contact our Talent Team. AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team. TextNow Candidate Policy By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy", "summaryDescription" : "Head of Lifecycle Marketing at TextNow, Inc.. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics", "postedDate" : "2026-06-14T18:40:22.484", "createdAt" : "2026-06-14T18:40:22.484", "lastUpdated" : "2026-06-16T00:59:53.339", "ingestTimestamp" : "2026-06-14T18:40:22.484", "mongoId" : "6a2ca34f74d8ee00a09ab347", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Executive", "dataQualityScore" : 0.7777778, "_score" : 654.232, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cf9a674d8ee00a0a9b552", "title" : "Junior Implementation Consultant", "company" : "Lightspeed", "industry" : "Customers", "salary" : { "min" : 600000.0, "max" : 900000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Implementation Consultant in Manila, Philippines, adjusted for the technology industry and entry-level experience." }, "location" : "Manila", "locations" : [ "Manila" ], "timestamp" : "2026-06-15T07:20:18.195", "fingerprint" : "8356931216aad3f9e362a8579d94f5781902741a416c19c118ac929555fec180", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/lightspeedhq/bda23566-31f9-40a6-8bc2-0ba97ef982b5/application", "externalId" : "bda23566-31f9-40a6-8bc2-0ba97ef982b5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "remote", "geo" : "14.5904492,120.9803621" } ], "locationText" : "Manila, Philippines", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "POS solutions", "professionalSkills" : [ "Customer success", "Value realization", "System configuration", "Network support", "Customer onboarding", "Customer training", "Product adoption", "Product updates", "Quality assurance" ], "hardSkillsList" : [ "Automation tools", "ChurnZero workflows" ], "hardSkills" : [ { "name" : "Automation tools", "level" : "intermediate" }, { "name" : "ChurnZero workflows", "level" : "intermediate" } ], "majorSkills" : "POS implementation, Customer support", "majorSkillsList" : [ "POS implementation", "Customer support" ], "coreResponsibilities" : "Configure POS solutions, Implement POS solutions, Leverage automation tools, Leverage ChurnZero workflows, Improve efficiency, Streamline processes, Support Implementation Consultants, Assist with network setup, Assist with troubleshooting, Assist with post go-live activities, Ensure successful customer onboarding, Apply technical expertise, Configure solutions, Troubleshoot issues, Collaborate on customer-specific requirements, Assist with customer training, Create clear documentation, Support product adoption, Support ongoing success, Partner with internal teams, Maintain training resources, Support product updates, Conduct testing, Conduct quality assurance, Ensure implementations are reliable, Ensure implementations are functional, Meet customer requirements", "teamCollaboration" : "Cross-functional teams; Internal teams", "projectManagementSkills" : [ "Project management", "Manage priorities", "Manage implementations" ], "domainKnowledge" : "Restaurant POS; Hospitality industry", "domainList" : [ "restaurant-pos", "hospitality-industry" ], "domainSpecificKnowledge" : [ "Restaurant POS", "Hospitality industry" ], "toolProficiency" : [ "Automation tools", "ChurnZero" ], "communicationSkills" : "Customer training; Clear documentation", "documentationSkills" : "Create documentation", "continuousLearning" : "Learn new technologies; LinkedIn Learning License; Internal mobility", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "outcomesObjectives" : "Achieve results; Deliver high-quality outcomes", "qualificationsBasic" : "POS technology industry experience, POS systems knowledge, Related technologies knowledge, Project management skills, Manage multiple priorities, Manage multiple implementations, Excellent communication skills, Interpersonal skills, Stakeholder management skills, Problem-solving abilities, Keen attention to detail, Focus on high-quality outcomes, Excellent time management, Organizational skills, Work independently, Achieve results, Proactive mindset, Self-starting mindset, Passion for identifying processes, Passion for improving processes", "qualificationsPreferred" : "Hospitality industry knowledge, Hospitality industry experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "HI THERE! THANKS FOR STOPPING BY \uD83D\uDC4B Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Junior Implementation Consultant (Permanent Work from home) to join our team in Manila. As a Junior Implementation Consultant, you will support the successful deployment of our Restaurant (K-Series) customers point-of-sales (POS) solutions. In this role, you will assist with system configuration, troubleshooting, network-related support, and post go-live activities to help customers achieve a smooth and successful implementation experience. Working at the intersection of technology and customer success, you will collaborate with cross-functional teams to deliver tailored POS solutions while managing implementation queues and supporting customer journeys. This role is ideal for someone who enjoys problem-solving, learning new technologies, and working in a high tech-touch, lower customer interaction environment. WHAT YOU’LL BE DOING: - Configure and implement POS solutions, leveraging automation tools and ChurnZero workflows to improve efficiency and streamline processes. - Support Implementation Consultants by assisting with network setup, troubleshooting, and post go-live activities to ensure successful customer onboarding. - Apply technical expertise to configure solutions, troubleshoot issues, and collaborate with internal teams on customer-specific requirements. - Assist with customer training and create clear documentation to support product adoption and ongoing success. - Partner with internal teams to maintain training resources and support product updates. - Conduct testing and quality assurance activities to ensure implementations are reliable, functional, and meet customer requirements. WHAT YOU NEED TO BRING: We're looking for a candidate who has experience with the following: - Experience working within the POS technology industry, with strong knowledge of POS systems and related technologies. - Strong project management skills, with the ability to manage multiple priorities and implementations simultaneously. - Excellent communication, interpersonal, and stakeholder management skills. - Strong problem-solving abilities, with a keen attention to detail and focus on delivering high-quality outcomes. - Excellent time management and organizational skills, with the ability to work independently and achieve results. - Proactive, self-starting mindset with a passion for identifying and improving processes. - Knowledge of and experience within the hospitality industry is highly desirable. Our hiring process is very straightforward. The whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic! BE A CHANGEMAKER You’ll enjoy: - Genuine career opportunities in a company that’s creating new jobs every day; - Work in a team large enough for growth but lean enough to make a real impact; - Exposure to modern and proven technology; - Ability to work and grow in a truly flexible environment; - Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story. Plus benefits designed to keep you happy, healthy and fulfilled. - Market-leading salary package - Permanent work from home setup - Coworking space available, if needed - We follow the PH holidays! - Benefits you can enjoy from day one: - HMO for you and your 2 dependents (Maxicare) - 15 Vacation leaves - 10 Sick leaves - Government Mandated Benefits - Food Allowance of 1000PHP per month - Work from Home Allowance of 1000PHP per month - Health and wellness benefit of 7500PHP per year - Free LinkedIn Learning License - Free access to Mental Health support and coaching services - Opportunity to grow your career in a company that values internal mobility - Exciting online and in-person events hosted regularly by our Manila Culture Club Not yet convinced? For honest reviews left by real people, you can check our Glassdoor https://www.glassdoor.com/Reviews/Lightspeed-Reviews-E648762.htm page. To know more about Lightspeed, you can check our website https://www.lightspeedhq.com/, LinkedIn https://www.linkedin.com/company/lightspeedcommerce/, and Youtube https://www.youtube.com/c/lightspeedhq pages. We’re an open book! We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Junior Implementation Consultant at Lightspeed. Skills: POS implementation, Customer support. Configure POS solutions. Implement POS solutions", "createdAt" : "2026-06-13T23:53:01.964", "lastUpdated" : "2026-06-15T07:20:18.195", "ingestTimestamp" : "2026-06-13T23:53:01.964", "mongoId" : "6a2cf9a674d8ee00a0a9b552", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Automation tools", "ChurnZero workflows", "POS implementation", "Customer support", "Customer success", "Value realization", "System configuration", "Network support", "Customer onboarding", "Customer training", "Product adoption", "Product updates", "Quality assurance", "Project management", "Manage priorities", "Manage implementations", "Restaurant POS", "Hospitality industry", "ChurnZero" ], "skillCount" : 19, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 653.25806, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7e9f74d8ee00a095302c", "title" : "Implementation Manager, French speaking", "company" : "Payhawk", "industry" : "SaaS", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Implementation Manager in Barcelona, Spain, adjusted for mid-seniority and the FinTech industry." }, "location" : "Barcelona", "locations" : [ "Barcelona" ], "timestamp" : "2026-06-15T05:20:50.019", "fingerprint" : "6249f6b74efa1a005a32415dfea97538cdb33dc57fa00ad86bc35b3f41173295", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/payhawkio/jobs/4767464101", "externalId" : "4767464101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "experienceMinYears" : 2, "experienceLevel" : "Manager", "professionalSkills" : [ "Customer onboarding", "Technical setup", "Account optimization", "Product adoption", "Value realization" ], "hardSkillsList" : [ "Project planning", "Training sessions" ], "hardSkills" : [ { "name" : "Project planning", "level" : "intermediate" }, { "name" : "Training sessions", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Implementation Management", "majorSkillsList" : [ "Customer Success", "Implementation Management" ], "coreResponsibilities" : "Lead onboarding process, Understand customer needs, Configure customer accounts, Deliver tailored training, Develop customized project plans, Execute project plans, Ensure smooth implementation, Ensure timely implementation, Manage external stakeholders, Manage internal stakeholders, Ensure customers realize value, Maximize adoption, Align setup with business needs, Optimize customer setups, Optimize customer use cases, Ensure customers derive value, Assist customers scaling usage, Provide expert guidance, Support setup adjustments, Support new functionalities adoption, Align Payhawk capabilities, Align with internal processes, Achieve desired outcomes, Contribute to customer retention, Ensure high contract utilization, Ensure product adoption, Ensure overall satisfaction, Gather customer feedback, Share insights with Product teams, Propose process improvements, Enhance onboarding experience, Enhance adoption experience, Partner with Account Executives, Hand off upsell opportunities, Work with cross-functional teams, Ensure alignment, Deliver maximum value", "teamCollaboration" : "Cross-functional teams; Account Executives", "projectManagementSkills" : [ "Project planning" ], "domainKnowledge" : "Spend management; Fintech", "domainList" : [ "spend-management", "fintech" ], "domainSpecificKnowledge" : [ "Spend management", "Fintech" ], "communicationSkills" : "Explain complex concepts", "qualificationsBasic" : "2+ year as Customer Success Specialist/Project Manager, Native/Near native level of French, Excellent verbal and written communication skills, Excellent organisation skills, Fast learner, Ability to prioritise and multitask", "qualificationsPreferred" : "Experience in the fintech industry", "workSiteFlexibility" : "Flexible", "rawDescription" : "Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us. About the role At Payhawk, our Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to our clients throughout their lifecycle. As part of our Customer Success Organization, Implementation Managers are not only responsible for onboarding and technical setup but also for ensuring that customers extract maximum value from Payhawk. By combining a deep understanding of Payhawk’s platform with insights into customer processes, IMs proactively optimize accounts, enhance product adoption, and contribute to customer success. Responsibilities Customer Onboarding and Implementation: Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions. Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders. Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs. Driving Customer Adoption Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk. Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve. Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities. Customer Success and Retention: Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve their desired outcomes. Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction. Continuous Improvement: Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams. Identify and propose process improvements to enhance the onboarding and adoption experience. Collaboration and Knowledge Sharing: Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions. Work closely with cross-functional teams to ensure alignment and deliver maximum value to customers. Requirements 2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree Tech savvy with an ability to fully understand our software You have Native/Near native level of French Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way Excellent organisation skills and detail oriented Fast learner and capable to keep up with a fast growing environment Ability to prioritise and multitask with clients and colleagues Experience in the fintech industry is preferred Company Benefits 30 days holiday paid leave Competitive compensation package A week exchange policy to another Payhawk office (London, Berlin, Sofia, Amsterdam, Paris) Multisport card fully funded by us Regular team-wide events 150EUR of monthly commuting allowance Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.", "summaryDescription" : "Implementation Manager, French speaking at Payhawk. Skills: Customer Success, Implementation Management. Lead onboarding process. Understand customer needs", "postedDate" : "2026-06-13T20:35:18.446", "createdAt" : "2026-06-13T20:35:18.446", "lastUpdated" : "2026-06-15T05:20:50.019", "ingestTimestamp" : "2026-06-13T20:35:18.446", "mongoId" : "6a2c7e9f74d8ee00a095302c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Project planning", "Training sessions", "Customer Success", "Implementation Management", "Customer onboarding", "Technical setup", "Account optimization", "Product adoption", "Value realization", "Spend management", "Fintech" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 648.3258, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c92e274d8ee00a0986c52", "title" : "Implementation Consultant", "company" : "Verra Mobility", "location" : "IN_Indianapolis_HQ", "locations" : [ "IN_Indianapolis_HQ" ], "certifications" : [ ], "timestamp" : "2026-06-15T10:29:31.668", "fingerprint" : "0da1e1e647f54d2d92947ffee813eab080b1f77f039c75cb5f851b7dde5f01ca", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/verramobility/jobs/4688706006", "externalId" : "4688706006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Indianapolis", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Indianapolis, Indiana, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Oracle SQL, relational databases", "professionalSkills" : [ "Knowledge of parking industry is preferred." ], "hardSkillsList" : [ "valid driver’s license" ], "softSkillsList" : [ "accountability, ethical behavior, good judgment, courageous, collaboration, value differences, think and act globally, foster an engaging work environment, recognize and develop others" ], "hardSkills" : [ { "name" : "valid driver’s license", "level" : "intermediate" } ], "softSkills" : [ { "name" : "accountability, ethical behavior, good judgment, courageous, collaboration, value differences, think and act globally, foster an engaging work environment, recognize and develop others" } ], "majorSkills" : "system integration, project management, technical expertise, customer satisfaction, software implementation", "majorSkillsList" : [ "system integration, project management, technical expertise, customer satisfaction, software implementation" ], "coreResponsibilities" : "Leads the integration of T2’s products into customer operations, advising customers on the creation, design, specification, testing, and implementation of T2’s products and capabilities. Serves as the primary point of contact for the customer on the business functionality of the product during implementation. Leads staff in the preparation and maintenance of business and functional specifications for new or modified business systems. Gathers detailed information on the customer’s parking operations, procedures, and technology infrastructure to recommend the best system configuration options. Oversees change control activities to implement customer projects into production. Provides installation support and training related to the software for both management and staff.", "teamCollaboration" : "Works with internal project management, sales, and technical teams to ensure product meets customer needs. Directs the activities of cross-functional departments during planning, testing, problem solving, and implementation or products and services. Consults and coordinates with customers and developers to design and develop automated business systems. Coordinates information systems installations, moves, or changes by involving multiple T2 and customer groups. Assists and participates in annual and/or regional user group conferences and trade shows.", "projectManagementSkills" : [ "project planning", "project management", "organizational skills" ], "toolProficiency" : [ "Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Crystal Reports" ], "communicationSkills" : "written; oral", "documentationSkills" : "business specifications; functional specifications; project operational designs; process flows; product documentation", "continuousLearning" : "Detailed knowledge of T2’s software products, services, and processes (current and new) is required which can be obtained through training, practice, reading, and dedication to gain such knowledge. Demonstrated ability to learn and implement new software systems.", "innovationCreativity" : "Cultivate innovation.", "problemSolvingSkills" : "system design; technical consultation; problem management", "specialRequirements" : "Ability to travel at least 50% of the time. Must have a valid driver’s license.", "outcomesObjectives" : "We focus on high performance and drive toward breakthrough outcomes.", "qualificationsBasic" : "A bachelor's degree in business, computer science / technology or related and three (3) to five (5) years related or an equivalent combination of education and experience. Advanced experience and knowledge of a technical nature required. Advanced experience and knowledge in project management and organizational skills required. Ability to travel at least 50% of the time. Detailed knowledge of T2’s software products, services, and processes (current and new) is required. Advanced knowledge of various software products including: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook. Demonstrated ability to learn and implement new software systems. Knowledge of relational databases. Communication skills, both written and oral. Ability to be detail and task oriented and highly organized. Ability to work in a remote environment with little to no supervision. Ability to read, analyze, and interpret general business, professional, and technical documents. Ability to write presentations, reports, proposals, and correspondence. Ability to effectively present information and respond to questions from prospects, customers, management, and staff. Ability to solve practical problems and deal with a variety of variables. Ability to prioritize tasks and tactfully negotiate priority with end users. Ability to work under deadline pressure and extra hours if needed. Ability to work effectively independently.", "qualificationsPreferred" : "Experience in providing technical training experience preferred. Experience in software implementation preferred. Basic knowledge of Oracle SQL is preferred. Basic knowledge of Crystal Reports is preferred. Knowledge of parking industry is preferred.", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Position Overview The Implementation Consultant leads the integration of T2’s products into customer operations. This position advises customers on the creation, design, specification, testing, and implementation of T2’s products and capabilities. Works with internal project management, sales, and technical teams to ensure product meets customer needs. Essential Responsibilities · Serves as the primary point of contact for the customer on the business functionality of the product during implementation. Provides technical expertise in identifying, evaluating, and developing systems and procedures. Reviews and analyzes customer business and operations including workflow, decision process, and business objectives. Ensure customer satisfaction during and after the implementation. · Leads staff in the preparation and maintenance of business and functional specifications for new or modified business systems to reflect customer business requirements. Reviews and / or develop project operational designs and specifications. · Meets with sales and customer contacts to interpret the customer’s business and technical requirements. Gathers detailed information on the customer’s parking operations, procedures, and technology infrastructure to recommend the best system configuration options. Advise customer and T2 staff in the resolution of technical or complicated issues associated with implementing T2 accounts. · Ensures completion of appropriate documentation during sales opportunity review process to drive project success. · Leads the project planning and implementation process for systems integration. Directs the activities of cross-functional departments during planning, testing, problem solving, and implementation or products and services. Consults and coordinates with customers and developers to design and develop automated business systems. · Coordinates information systems installations, moves, or changes by involving multiple T2 and customer groups to work towards specific project completion dates. · Takes a leadership role in providing technical consultation and assists customers with the development and implementation of T2’s solutions. · Oversees change control activities to implement customer projects into production. Identifies and resolves systems problems prior to production implementation. Develops internal and external documentation for product implementation and production, including process flows and procedures. Diagnoses functional problems, determines corrective action, and implements corrections with problem management framework. · Provides installation support and training related to the software for both management and staff. Training services involve providing classes for groups up to fifteen people and one-on-one training as needed. · Manages multiple system installations and projects simultaneously. · Assists with analyzing external information systems in terms of database structure and data import/export capability in order to provide data conversion program specifications and external system interface plans. · Assists and participates in annual and/or regional user group conferences and trade shows by conducting breakout sessions, assisting other presenters as in-class moderator, and meeting with customers to provide technical guidance. · Assists and participates in the review and development of product documentation. · Assists and participates in product testing and “bug” research and isolation. · Gathers and provides input for functional product enhancements. Qualification To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · A bachelor's degree in business, computer science / technology or related field; and three (3) to five (5) years related experience; or an equivalent combination of education and experience. · Advanced experience and knowledge of a technical nature required. · Advanced experience and knowledge in project management and organizational skills required. · Experience in providing technical training experience preferred. · Experience in software implementation preferred. · Ability to travel at least 50% of the time Knowledge, Skills, and Abilities · Detailed knowledge of T2’s software products, services, and processes (current and new) is required which can be obtained through training, practice, reading, and dedication to gain such knowledge. · Advanced knowledge of various software products including: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook. · Demonstrated ability to learn and implement new software systems. · Knowledge of relational databases. · Basic knowledge of Oracle SQL is preferred. · Basic knowledge of Crystal Reports is preferred. · Knowledge of parking industry is preferred. · Strong communication skills, both written and oral. · Ability to be detail and task oriented and highly organized. · Ability to work in a remote environment with little to no supervision. · Ability to read, analyze, and interpret general business, professional, and technical documents. · Ability to write presentations, reports, proposals, and correspondence. · Ability to effectively present information and respond to questions from prospects, customers, management, and staff. · Ability to solve practical problems and deal with a variety of variables. · Ability to prioritize tasks and tactfully negotiate priority with end users. · Ability to work under deadline pressure and extra hours if needed. · Ability to work effectively independently. Certificates, Licenses, Registrations · Must have a valid driver’s license Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .", "summaryDescription" : "Implementation Consultant at Verra Mobility. Skills: system integration, project management, technical expertise, customer satisfaction, software implementation. Leads the integration of T2’s products into customer operations, advising customers on the creation, design, specification, testing, and implementation of T2’s products and capabilities. Serves as the primary point of contact for the customer on the business functionality of the product during implementation. Leads staff in the preparat", "postedDate" : "2026-06-14T20:58:28.114", "createdAt" : "2026-06-14T20:58:28.114", "lastUpdated" : "2026-06-15T10:29:31.668", "ingestTimestamp" : "2026-06-14T20:58:28.114", "mongoId" : "6a2c92e274d8ee00a0986c52", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "valid driver’s license", "accountability, ethical behavior, good judgment, courageous, collaboration, value differences, think and act globally, foster an engaging work environment, recognize and develop others", "system integration, project management, technical expertise, customer satisfaction, software implementation", "Knowledge of parking industry is preferred.", "project planning", "project management", "organizational skills", "Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Crystal Reports" ], "skillCount" : 8, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 648.2031, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a661074d8ee00a062bd1c", "title" : "ID - Rack Lifecycle Tech, Rack Lifecycle Team", "company" : "ADSIPL", "industry" : "Operations, IT, Support Engineering, Data Center Operations, Cloud Computing", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Rack Lifecycle Technician in Mumbai, India, adjusted for the technology industry and company size." }, "location" : "Mumbai, Maharashtra, IND", "locations" : [ "Mumbai, Maharashtra, IND" ], "timestamp" : "2026-06-15T06:11:15.459", "fingerprint" : "5aa8fde7893ca22e5209824bc44887f03b00021e84d8bdd95ed9e10bd308cc0b", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10440421/apply", "externalId" : "69b7fa87-8f8c-43ad-b622-fca3a300193f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mumbai", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "19.0549990,72.8692035" } ], "locationText" : "Mumbai, Maharashtra, India", "employmentType" : "FULL_TIME", "technicalSkills" : "Fiber optics, OTDR", "professionalSkills" : [ "Rack installation", "Cable management", "Asset recovery", "Media destruction" ], "hardSkillsList" : [ "Structured cabling", "Power connections", "Grounding", "Patch panel connections", "Labeling", "Dressing", "OTDR validation", "Lockout/tagout procedures", "Quality checks", "Port map verification", "As-built documentation", "CMDB updates", "DCIM updates", "Material staging", "Tool preparation", "BOM validation", "Inventory records", "Cycle count", "Asset de-tagging", "Rack extraction", "Device wipe", "Secure disposal", "Reverse logistics", "Space validation", "Power validation", "Cooling capacity validation", "Safety training", "EHS audits", "Team safety briefings", "Process improvements", "Data integrity" ], "hardSkills" : [ { "name" : "Structured cabling", "level" : "intermediate" }, { "name" : "Power connections", "level" : "intermediate" }, { "name" : "Grounding", "level" : "intermediate" }, { "name" : "Patch panel connections", "level" : "intermediate" }, { "name" : "Labeling", "level" : "intermediate" }, { "name" : "Dressing", "level" : "intermediate" }, { "name" : "OTDR validation", "level" : "intermediate" }, { "name" : "Lockout/tagout procedures", "level" : "intermediate" }, { "name" : "Quality checks", "level" : "intermediate" }, { "name" : "Port map verification", "level" : "intermediate" }, { "name" : "As-built documentation", "level" : "intermediate" }, { "name" : "CMDB updates", "level" : "intermediate" }, { "name" : "DCIM updates", "level" : "intermediate" }, { "name" : "Material staging", "level" : "intermediate" }, { "name" : "Tool preparation", "level" : "intermediate" }, { "name" : "BOM validation", "level" : "intermediate" }, { "name" : "Inventory records", "level" : "intermediate" }, { "name" : "Cycle count", "level" : "intermediate" }, { "name" : "Asset de-tagging", "level" : "intermediate" }, { "name" : "Rack extraction", "level" : "intermediate" }, { "name" : "Device wipe", "level" : "intermediate" }, { "name" : "Secure disposal", "level" : "intermediate" }, { "name" : "Reverse logistics", "level" : "intermediate" }, { "name" : "Space validation", "level" : "intermediate" }, { "name" : "Power validation", "level" : "intermediate" }, { "name" : "Cooling capacity validation", "level" : "intermediate" }, { "name" : "Safety training", "level" : "intermediate" }, { "name" : "EHS audits", "level" : "intermediate" }, { "name" : "Team safety briefings", "level" : "intermediate" }, { "name" : "Process improvements", "level" : "intermediate" }, { "name" : "Data integrity", "level" : "intermediate" } ], "majorSkills" : "Rack Lifecycle, Data Center Operations, Infrastructure Services", "majorSkillsList" : [ "Rack Lifecycle", "Data Center Operations", "Infrastructure Services" ], "coreResponsibilities" : "Execute rack installations, Perform physical placement, Connect power, Perform grounding, Manage cables, Perform structured cabling, Terminate fiber/copper, Make patch panel connections, Label cabling, Dress cabling, Complete OTDR validation, Escalate failures, Follow EHS protocols, Follow lockout/tagout procedures, Execute work orders, Update workflow tools, Perform quality checks, Verify port maps, Verify label accuracy, Update as-built documentation, Identify and escalate issues, Support deployment readiness, Participate in site walks, Stage materials, Prepare tools, Receive incoming rack, Verify incoming rack, Stage incoming rack, Validate against BOM, Flag discrepancies, Maintain site inventory records, Support cycle count activities, Identify inventory shortfalls, Complete as-built documentation, Complete port maps, Complete test result records, Complete workflow sign-offs, Update CMDB records, Update DCIM records, Update IPAM records, Execute physical decommission activities, Remove cables, Disconnect power, De-tag assets, Extract racks, Perform device wipe, Perform media destruction, Sort recovered assets, Label recovered assets, Stage recovered assets, Update DCIM post-decom, Update CMDB post-decom, Update IPAM post-decom, Update port maps post-decom, Validate reclaimed U-space, Validate reclaimed power capacity, Validate reclaimed cooling capacity, Adhere to SOPs, Adhere to quality standards, Adhere to governance frameworks, Complete safety training, Participate in EHS audits, Participate in team safety briefings, Identify quality issues, Suggest process improvements, Share feedback, Use tooling accurately, Record work, Track assets, Maintain data integrity, Support coordination with DCO, Support coordination with DCEO, Support coordination with Network Engineering, Support coordination with facilities teams, Participate in daily stand-ups, Participate in pre-work, Communicate task status, Communicate blockers, Communicate schedule adherence, Provide task completion updates, Flag risks, Flag delays, Maintain technical proficiency", "teamCollaboration" : "Cross-functional teams; Daily stand-ups; Pre-work meetings", "domainKnowledge" : "Data center operations; Infrastructure services; Rack lifecycle; Secure media destruction; Reverse logistics", "domainList" : [ "data-center-operations", "infrastructure-services", "rack-lifecycle", "secure-media-destruction", "reverse-logistics" ], "domainSpecificKnowledge" : [ "Data center operations", "Infrastructure services", "Rack lifecycle", "Secure media destruction", "Reverse logistics" ], "toolProficiency" : [ "Boost", "MARS", "CMDB", "DCIM", "IPAM", "ALM/DCLM" ], "documentationSkills" : "As-built documentation; Port maps; Test result records; Workflow sign-offs", "continuousLearning" : "Continuous improvement; Develop technical proficiency", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "outcomesObjectives" : "Zero blockers handoff; Accurate space records; Accurate power records; Accurate circuit records", "qualificationsBasic" : "2+ years data center experience, 2+ years computer hardware experience", "qualificationsPreferred" : "2+ years Computer Hardware Repair, 2+ years Infrastructure Cabling, 2+ years Network Deployment, 2+ years Data Center Operations, 4+ years data center experience, 4+ years data center engineering, Experience establishing metrics, 1+ years network cabling, 1+ years fiber optics, 1+ years test equipment, 1+ years OTDR experience, 1+ years rack decommissioning", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Job Summary We are looking for a detail-oriented, technically skilled Rack Lifecycle Tech to join our Rack Lifecycle Team within AWS Infrastructure Operations. In this individual contributor role, you will be a hands-on executor responsible for the physical installation, cabling, handoff, and decommissioning of racks across your assigned data center site. You are the person on the floor who turns capacity plans into operational reality. As a Rack Lifecycle Tech, you will execute structured cabling, rack installation, and decommission activities with precision and to standard — following established SOPs, escalating deviations to your team lead, and ensuring every rack you touch is installed correctly, cabled to specification, fully documented, and handed off with zero blockers. This is an individual contributor role with no people management responsibilities. Your work is foundational to AWS’s ability to deliver infrastructure capacity to customers reliably, safely, and at the lowest possible cost. Key job responsibilities \uD83D\uDD37 Rack Installation & Cabling · Execute rack installations including physical placement, power connections, grounding, and cable management per AWS standards and MOPs · Perform structured cabling including fiber/copper terminations, patch panel connections, labeling, and dressing to specification · Complete OTDR and power testing; validate results against acceptance thresholds; escalate failures to team lead promptly rather than self-resolving outside approved procedures · Follow all EHS protocols, lockout/tagout (LOTO) procedures, and safe work practices during installation activities \uD83D\uDD37 Rack Lifecycle Operations · Execute work orders and tasks assigned by the Rack Lifecycle Team Manager under direct manager direction, maintaining accurate status updates in workflow management tools (e.g., Boost, MARS) · Perform quality checks on completed cabling work including port map verification, label accuracy, and as-built documentation updates in CMDB/DCIM · Identify and escalate issues, blockers, or deviations from SOPs encountered during task execution to the team lead or manager promptly; do not self-resolve outside approved procedures · Support deployment wave readiness by participating in pre-work site walks, material staging, and tool preparation \uD83D\uDD37 Material Handling & Supply Chain Support · Receive, verify, and stage incoming rack, cable, optics, and hardware deliveries; validate against BOM and flag discrepancies · Maintain accurate site inventory records for cables, optics, patch cords, and consumables used during deployments · Support cycle count activities and assist in identifying inventory shortfalls that may impact deployment timelines \uD83D\uDD37 Handover & Documentation · Complete all required as-built documentation, port maps, test result records, and workflow sign-offs before handoff to Data Center Operations · Update CMDB/DCIM and IPAM records accurately following rack installation or decommission activities · Ensure handoffs are clean and fully documented with zero open blockers, enabling smooth transition to the next lifecycle phase \uD83D\uDD37 Rack Decommissioning · Execute physical decommission activities per assigned MOPs — including cable removal, power disconnects, asset de-tagging, and rack extraction · Perform device wipe and media destruction in compliance with AWS Secure Media Destruction and EHS policies · Sort, label, and stage recovered assets (optics, cables, PDUs, hardware) for RMA, redeployment, or secure disposal per AWS Reverse Logistics policy · Update DCIM/CMDB, IPAM, and port maps post-decom to ensure accurate space, power, and circuit records · Validate that reclaimed U-space, power, and cooling capacity is accurately recorded in the available pool \uD83D\uDD37 Quality, Safety & Compliance · Adhere to all site-level SOPs, quality standards, and governance frameworks for cabling, installation, and decommission activities · Complete all required safety training and certifications; participate in regular EHS audits and team safety briefings · Contribute to continuous improvement by identifying recurring quality issues, suggesting process improvements, and sharing feedback with the Rack Lifecycle Team Manager · Use Rack Lifecycle Team tooling (e.g., Boost, MARS, ALM/DCLM) accurately to record work, track assets, and maintain data integrity \uD83D\uDD37 Cross-Team Coordination · Support coordination with DCO, DCEO, Network Engineering, and facilities teams during active deployment or decom activities under manager guidance to ensure smooth execution · Participate in daily stand-ups and pre-work briefings; communicate clearly on task status, blockers, and schedule adherence · Provide accurate, timely updates on task completion and flag risks or delays to the team lead immediately \uD83D\uDD37 Continuous Learning & Development · Maintain and develop technical proficiency in structured cabling, fiber optics, rack installation, and data center physical infrastructure · Complete required certifications and training modules including EHS, LOTO, and any Rack Lifecycle Team-specific technical programs · Proactively seek feedback from leads and managers to improve personal performance and output quality · Support the onboarding and training of new team members; share knowledge and best practices with peers to build overall team capability and quality standards · Stay current on AWS infrastructure tooling, cabling standards, and process updates communicated by the Rack Lifecycle Team A day in the life As a Rack Lifecycle Tech, your day is on the data center floor. You might start the morning by reviewing your assigned work orders in Boost, checking in with your team lead on priorities, and staging cables and optics for a rack installation wave. By midday, you could be terminating fiber runs at a patch panel, running OTDR tests to validate loss results against acceptance thresholds, or labeling and dressing a freshly installed rack. In the afternoon, you might be updating CMDB records for completed work orders, de-tagging and staging recovered assets from an EOL decom, or helping onboard a new technician by walking them through the SOP. If you encounter a deviation from the approved MOP, you escalate it to your team lead immediately — you don't improvise. Your role is hands-on, technical, and precise — you execute the work that keeps AWS capacity on track. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 2+ years of in data center or critical environment in Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience, or experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) - 2+ years of computer hardware experience, including troubleshooting and repairing experience Preferred Qualifications: - 2+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience - 4+ years of relevant work in a data center or other critical environment, or 4+ years of data center engineering or operations experience - Experience establishing metrics for measurement of engineering and operational excellence - 1+ years of network cabling, fiber optics, and test equipment including VFL, power meter, and OTDR experience - Familiarity with rack decommissioning including device wipe, media destruction, and asset recovery procedures Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "ID - Rack Lifecycle Tech, Rack Lifecycle Team at ADSIPL. Skills: Rack Lifecycle, Data Center Operations, Infrastructure Services. Execute rack installations. Perform physical placement", "postedDate" : "2026-06-13T15:05:24.922", "createdAt" : "2026-06-13T15:05:24.922", "lastUpdated" : "2026-06-15T06:11:15.459", "ingestTimestamp" : "2026-06-13T15:05:24.922", "mongoId" : "6a2a661074d8ee00a062bd1c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10440421/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Structured cabling", "Power connections", "Grounding", "Patch panel connections", "Labeling", "Dressing", "OTDR validation", "Lockout/tagout procedures", "Quality checks", "Port map verification", "As-built documentation", "CMDB updates", "DCIM updates", "Material staging", "Tool preparation", "BOM validation", "Inventory records", "Cycle count", "Asset de-tagging", "Rack extraction", "Device wipe", "Secure disposal", "Reverse logistics", "Space validation", "Power validation", "Cooling capacity validation", "Safety training", "EHS audits", "Team safety briefings", "Process improvements", "Data integrity", "Rack Lifecycle", "Data Center Operations", "Infrastructure Services", "Rack installation", "Cable management", "Asset recovery", "Media destruction", "Data center operations", "Infrastructure services", "Rack lifecycle", "Secure media destruction", "Boost", "MARS", "CMDB", "DCIM", "IPAM", "ALM/DCLM" ], "skillCount" : 48, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 646.37476, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a25145374d8ee00a00bb38c", "title" : "ID - Rack Lifecycle Tech, Rack Lifecycle Team", "company" : "ADSIPL", "industry" : "Operations, IT, Support Engineering, Data Center Operations, Cloud Computing", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior ID - Rack Lifecycle Tech in Mumbai, India, adjusted for the technology industry and company size." }, "location" : "Mumbai, Maharashtra, IND", "locations" : [ "Mumbai, Maharashtra, IND" ], "timestamp" : "2026-06-15T08:13:41.327", "fingerprint" : "89b473a7da89673df59636e9116d7f024c85f42e051388857182b20db8b809ab", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10440404/apply", "externalId" : "7728102c-7ab8-4a3d-952e-4887e75f005d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mumbai", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "19.0549990,72.8692035" } ], "locationText" : "Mumbai, Maharashtra, India", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS, OTDR", "professionalSkills" : [ "Rack installation", "Cable management", "Structured cabling", "Asset recovery", "Reverse logistics" ], "hardSkillsList" : [ "Physical installation", "Cabling", "Documentation", "Inventory management", "Site inventory records", "Media destruction", "Asset de-tagging", "Space, power, cooling" ], "hardSkills" : [ { "name" : "Physical installation", "level" : "intermediate" }, { "name" : "Cabling", "level" : "intermediate" }, { "name" : "Documentation", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" }, { "name" : "Site inventory records", "level" : "intermediate" }, { "name" : "Media destruction", "level" : "intermediate" }, { "name" : "Asset de-tagging", "level" : "intermediate" }, { "name" : "Space, power, cooling", "level" : "intermediate" } ], "majorSkills" : "Rack Lifecycle Management, Data Center Operations, Infrastructure Cabling", "majorSkillsList" : [ "Rack Lifecycle Management", "Data Center Operations", "Infrastructure Cabling" ], "coreResponsibilities" : "Execute rack installations, Perform structured cabling, Complete OTDR validation, Follow EHS protocols, Execute work orders, Perform quality checks, Identify and escalate issues, Support deployment wave readiness, Receive and verify materials, Maintain site inventory, Support cycle count activities, Complete as-built documentation, Update CMDB/DCIM records, Ensure clean handoffs, Execute physical decommission activities, Perform device wipe, Sort and stage assets, Update DCIM/CMDB post-decom, Validate reclaimed capacity, Adhere to SOPs, Complete safety training, Contribute to continuous improvement, Use Rack Lifecycle Team tooling, Support coordination with DCO, Participate in daily stand-ups, Provide task updates, Maintain technical proficiency, Complete required certifications", "teamCollaboration" : "Cross-functional teams; Data Center Operations; Network Engineering; Facilities teams", "domainKnowledge" : "Data center infrastructure; Computer hardware; Network deployment; Data center operations; Infrastructure cabling; Fiber optics; Rack decommissioning; Secure media destruction; Reverse logistics", "domainList" : [ "data-center-infrastructure", "computer-hardware", "network-deployment", "data-center-operations", "infrastructure-cabling", "fiber-optics", "rack-decommissioning", "secure-media-destruction", "reverse-logistics" ], "domainSpecificKnowledge" : [ "Data center infrastructure", "Computer hardware", "Network deployment", "Data center operations", "Infrastructure cabling", "Fiber optics", "Rack decommissioning", "Secure media destruction", "Reverse logistics" ], "toolProficiency" : [ "Boost", "MARS", "ALM/DCLM", "CMDB/DCIM", "IPAM" ], "documentationSkills" : "As-built documentation; Port maps; Test result records", "continuousLearning" : "Maintain technical proficiency; Develop technical proficiency; Complete required certifications; Train", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Physical installation, Power connections, Grounding, Cable management, Lockout/tagout procedures", "outcomesObjectives" : "Handoffs with zero blockers; Ensure racks installed correctly; Cabled to specification; Fully documented handoffs; Capacity plans into reality", "qualificationsBasic" : "2+ years data center experience, 2+ years computer hardware experience", "qualificationsPreferred" : "2+ years Computer Hardware Repair, 2+ years Infrastructure Cabling, 2+ years Network Deployment, 2+ years Data Center Operations, 1+ years network cabling experience, 1+ years fiber optics experience, 1+ years test equipment experience, 4+ years relevant work experience, 4+ years data center engineering experience, Experience establishing metrics, Familiarity with rack decommissioning", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You'll join a diverse team of hardware and network engineers, logistics specialists, security and safety experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are looking for a detail-oriented, technically skilled Rack Lifecycle Tech to join our Rack Lifecycle Team within AWS Infrastructure Operations. In this individual contributor role, you will be a hands-on executor responsible for the physical installation, cabling, handoff, and decommissioning of racks across your assigned data center site. You are the person on the floor who turns capacity plans into operational reality. As an Rack Lifecycle Tech, you will execute structured cabling, rack installation, and decommission activities with precision and to standard — following established SOPs, escalating deviations to your team lead, and ensuring every rack you touch is installed correctly, cabled to specification, fully documented, and handed off with zero blockers, prepare SOP’s with new processes, stake holder management with cross functional teams. This is an individual contributor role with no people management responsibilities. Key job responsibilities \uD83D\uDD37 Rack Installation & Cabling · Execute rack installations including physical placement, power connections, grounding, and cable management per AWS standards and MOPs · Perform structured cabling including fiber/copper terminations, patch panel connections, labeling, and dressing to specification · Complete OTDR and power testing; validate results against acceptance thresholds; escalate failures to team lead promptly rather than self-resolving outside approved procedures · Follow all EHS protocols, lockout/tagout (LOTO) procedures, and safe work practices during installation activities \uD83D\uDD37 Rack Lifecycle Operations · Execute work orders and tasks assigned by the Rack Lifecycle Team Manager under direct manager direction, maintaining accurate status updates in workflow management tools (e.g., Boost, MARS) · Perform quality checks on completed cabling work including port map verification, label accuracy, and as-built documentation updates in CMDB/DCIM · Identify and escalate issues, blockers, or deviations from SOPs encountered during task execution to the team lead or manager promptly; do not self-resolve outside approved procedures · Support deployment wave readiness by participating in pre-work site walks, material staging, and tool preparation \uD83D\uDD37 Material Handling & Supply Chain Support · Receive, verify, and stage incoming rack, cable, optics, and hardware deliveries; validate against BOM and flag discrepancies · Maintain accurate site inventory records for cables, optics, patch cords, and consumables used during deployments · Support cycle count activities and assist in identifying inventory shortfalls that may impact deployment timelines \uD83D\uDD37 Handover & Documentation · Complete all required as-built documentation, port maps, test result records, and workflow sign-offs before handoff to Data Center Operations · Update CMDB/DCIM and IPAM records accurately following rack installation or decommission activities · Ensure handoffs are clean and fully documented with zero open blockers, enabling smooth transition to the next lifecycle phase \uD83D\uDD37 Rack Decommissioning · Execute physical decommission activities per assigned MOPs — including cable removal, power disconnects, asset de-tagging, and rack extraction · Perform device wipe and media destruction in compliance with AWS Secure Media Destruction and EHS policies · Sort, label, and stage recovered assets (optics, cables, PDUs, hardware) for RMA, redeployment, or secure disposal per AWS Reverse Logistics policy · Update DCIM/CMDB, IPAM, and port maps post-decom to ensure accurate space, power, and circuit records · Validate that reclaimed U-space, power, and cooling capacity is accurately recorded in the available pool \uD83D\uDD37 Quality, Safety & Compliance · Adhere to all site-level SOPs, quality standards, and governance frameworks for cabling, installation, and decommission activities · Complete all required safety training and certifications; participate in regular EHS audits and team safety briefings · Contribute to continuous improvement by identifying recurring quality issues, suggesting process improvements, and sharing feedback with the Rack Lifecycle Team Manager · Use Rack Lifecycle Team tooling (e.g., Boost, MARS, ALM/DCLM) accurately to record work, track assets, and maintain data integrity \uD83D\uDD37 Cross-Team Coordination · Support coordination with DCO, DCEO, Network Engineering, and facilities teams during active deployment or decom activities under manager guidance to ensure smooth execution · Participate in daily stand-ups and pre-work briefings; communicate clearly on task status, blockers, and schedule adherence · Provide accurate, timely updates on task completion and flag risks or delays to the team lead immediately \uD83D\uDD37 Continuous Learning & Development · Maintain and develop technical proficiency in structured cabling, fiber optics, rack installation, and data center physical infrastructure · Complete required certifications and training modules including EHS, LOTO, and any Rack Lifecycle Team-specific technical programs · Proactively seek feedback from leads and managers to improve personal performance and output quality · Support the onboarding and training of new team members; share knowledge and best practices with peers to build overall team capability and quality standards · Stay current on AWS infrastructure tooling, cabling standards, and process updates communicated by the Rack Lifecycle Team A day in the life As a Rack Lifecycle Tech, your day is on the data center floor. You might start the morning by reviewing your assigned work orders in Boost, checking in with your team lead on priorities, and staging cables and optics for a rack installation wave. By midday, you could be terminating fiber runs at a patch panel, running OTDR tests to validate loss results against acceptance thresholds, or labeling and dressing a freshly installed rack. In the afternoon, you might be updating CMDB records for completed work orders, de-tagging and staging recovered assets from an EOL decom, or helping onboard a new technician by walking them through the SOP. If you encounter a deviation from the approved MOP, you escalate it to your team lead immediately — you don't improvise. Your role is hands-on, technical, and precise — you execute the work that keeps AWS capacity on track. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amazon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 2+ years of in data center or critical environment in Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience, or experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) - 2+ years of computer hardware experience, including troubleshooting and repairing experience Preferred Qualifications: - 2+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience - 1+ years of network cabling, fiber optics, and test equipment including VFL, power meter, and OTDR experience - 4+ years of relevant work in a data center or other critical environment, or 4+ years of data center engineering or operations experience - Experience establishing metrics for measurement of engineering and operational excellence - Familiarity with rack decommissioning including device wipe, media destruction, and asset recovery procedures Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "ID - Rack Lifecycle Tech, Rack Lifecycle Team at ADSIPL. Skills: Rack Lifecycle Management, Data Center Operations, Infrastructure Cabling. Execute rack installations. Perform structured cabling", "postedDate" : "2026-06-13T15:02:22.293", "createdAt" : "2026-06-13T15:02:22.293", "lastUpdated" : "2026-06-15T08:13:41.327", "ingestTimestamp" : "2026-06-13T15:02:22.293", "mongoId" : "6a25145374d8ee00a00bb38c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10440404/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Physical installation", "Cabling", "Documentation", "Inventory management", "Site inventory records", "Media destruction", "Asset de-tagging", "Space, power, cooling", "Rack Lifecycle Management", "Data Center Operations", "Infrastructure Cabling", "Rack installation", "Cable management", "Structured cabling", "Asset recovery", "Reverse logistics", "Data center infrastructure", "Computer hardware", "Network deployment", "Data center operations", "Infrastructure cabling", "Fiber optics", "Rack decommissioning", "Secure media destruction", "Boost", "MARS", "ALM/DCLM", "CMDB/DCIM", "IPAM" ], "skillCount" : 29, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 645.925, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c704a74d8ee00a0929799", "title" : "Patient Access Advocate Implementation and Optimization Specialist", "company" : "Intuitive Health", "industry" : "Hospital And Health Care", "location" : "Plano, TX, United States", "locations" : [ "Plano", "TX", "United States" ], "timestamp" : "2026-06-15T10:58:36.749", "fingerprint" : "643af274e11f52270f248f62242d2860ce6e9c699a3fa06f386df627d6bc7349", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IntuitiveHealth1/3743990013602016-patient-access-advocate-implementation-and-optimization-specialist", "externalId" : "3743990013602016", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "technicalSkills" : "Epic", "professionalSkills" : [ "Patient access operations", "Process improvement", "Operational performance", "Compliance adherence", "Performance summaries", "Workflow execution", "Operational gaps", "Action plans", "Registration accuracy", "Financial requirements", "Regulatory requirements", "Point-of-service collections", "EMR environment" ], "hardSkillsList" : [ "Process improvement initiatives", "Operational reviews", "Performance metrics analysis", "Workflow deployment", "Compliance reinforcement", "Training material development" ], "softSkillsList" : [ "Presentation skills", "Public speaking skills", "Attention to detail" ], "hardSkills" : [ { "name" : "Process improvement initiatives", "level" : "intermediate" }, { "name" : "Operational reviews", "level" : "intermediate" }, { "name" : "Performance metrics analysis", "level" : "intermediate" }, { "name" : "Workflow deployment", "level" : "intermediate" }, { "name" : "Compliance reinforcement", "level" : "intermediate" }, { "name" : "Training material development", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Presentation skills" }, { "name" : "Public speaking skills" }, { "name" : "Attention to detail" } ], "majorSkills" : "Patient access implementation, Process optimization, Operational oversight", "majorSkillsList" : [ "Patient access implementation", "Process optimization", "Operational oversight" ], "coreResponsibilities" : "Lead patient access implementation for new sites, Complete defined readiness milestones, Manage on-site stabilization post go-live, Reinforce workflows, Coach staff, Oversee operational performance indicators, Verify registration process accuracy, Verify registration process completeness, Conduct operational reviews, Assess workflow execution, Assess operational performance, Assess compliance adherence, Develop targeted action plans, Implement targeted action plans, Track action plan progress, Analyze site-level patient access metrics, Deliver performance summaries, Ensure deployment of standardized workflows, Ensure sustained execution of workflows, Identify operational risks, Identify system gaps, Escalate findings with solutions, Track follow-up actions, Oversee compliance workflows, Escalate compliance risks, Maintain implementation tracker, Maintain performance tracker, Develop training materials, Provide implementation updates, Provide performance updates", "teamCollaboration" : "Partner with frontline staff; Partner with site leadership; Work with health system partner; Work alongside partners", "projectManagementSkills" : [ "Implementation", "Stabilization", "Continuous improvement" ], "domainKnowledge" : "Emergency department operations; Patient access operations; Registration workflows; Financial workflows; Regulatory workflows; EMTALA; CMS; HIPAA; Hospital partner standards", "domainList" : [ "emergency-department-operations", "patient-access-operations", "registration-workflows", "financial-workflows", "regulatory-workflows", "emtala", "cms", "hipaa", "hospital-partner-standards" ], "domainSpecificKnowledge" : [ "Emergency department operations", "Patient access operations", "Registration workflows", "Financial workflows", "Regulatory workflows", "EMTALA", "CMS", "HIPAA", "Hospital partner standards" ], "toolProficiency" : [ "Epic" ], "communicationSkills" : "Performance conversations; Implementation updates", "documentationSkills" : "Documentation requirements", "problemSolvingSkills" : "Assess issues quickly; Identify root causes; Determine practical next steps; Recognize trends", "specialRequirements" : "Approximately 30% travel, Multi-state travel required, Extended onsite support, Lifting up to 25 pounds, Intermittent physical activity, Standing, Walking, Bending, Kneeling, Stooping, Crouching", "outcomesObjectives" : "Improve point-of-service collections; Increase registration efficiency; Increase registration accuracy", "qualificationsBasic" : "High School Diploma or GED, Minimum 3 years patient access experience, 3+ years emergency department experience, Experience with registration processes, Experience with front-end workflows, Experience with financial requirements, Experience with regulatory requirements, Experience supporting registration accuracy, Experience supporting eligibility workflows, Experience supporting point-of-service collections, Experience working in EMR environment, Ability to work with frontline staff, Ability to work with leadership, Ability to work in fast-paced clinical environments", "qualificationsPreferred" : "College degree preferred, Satellite or freestanding ER experience a plus, Epic experience preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience. JOB SUMMARY The Patient Access Implementation and Optimization Specialist serves as an execution-focused leader supporting patient access operations across new and existing Intuitive Health sites. This role leads on-site implementation training and supports new facility openings and transitions. The Patient Access Advocate Implementation and Optimization Specialist also creates and executes process improvement initiatives to improve point-of-service collections and increase the efficiency and accuracy of the registration process. The Specialist partners directly with frontline staff and site leadership to implement standardized registration, financial, and regulatory workflows, monitor early performance indicators, and address operational gaps through structured action plans. This position reports to the Director of Patient Access Optimization and Implementation and plays a key role in execution, stabilization, and continuous improvement initiatives enterprise wide. Location: Remote Travel: Approximately 30% travel. Multi-state travel required. Travel frequency will vary based on implementation schedules, deep dive activity, and operational needs. Extended onsite support may be required during active go-live periods and performance support initiatives. RESPONSIBILITIES * Lead execution of patient access implementation for new-site openings, ensuring completion of defined readiness milestones prior to go-live. * Manage on-site stabilization efforts post go-live, including workflow reinforcement, staff coaching, and active oversight of early operational performance indicators during the first 90 days of operation. * Independently verify the accuracy and completeness of the health system partner’s registration process, including all required documentation from the state, partner, CMS or other entity. * Conduct structured operational reviews (“Deep Dive” projects) to assess workflow execution, operational performance, and compliance adherence. * Using observations from the Deep Dive, develop and implement targeted action plans in partnership with site leadership and track progress through resolution. * Analyze site-level patient access metrics and deliver structured performance summaries to the Director outlining trends, risks, and recommended operational adjustments. * Ensure deployment and sustained execution of standardized patient access workflows, tools, and documentation developed at the enterprise level. * Identify operational risks or system gaps impacting patient access workflows and escalate findings with proposed solutions and follow-up tracking. * Oversee reinforcement of compliance workflows related to EMTALA, CMS, HIPAA, and hospital partner standards, escalating compliance risks when identified. * Maintain an active implementation and performance tracker outlining deliverables, timelines, barriers, and follow-up actions for assigned sites. * Contribute to, or independently develop when assigned, training materials to support new and existing site patient access performance, including place of service collections. * Provide regular implementation and performance updates to the Director summarizing site status, active action plans, milestone progress, and identified operational risks. ## Qualifications SKILLS AND COMPETENCIES * Deep understanding of emergency department patient access operations and the pace, complexity, and expectations of that environment. * Strong awareness of how front-end registration practices influence billing outcomes, denials, and overall operational performance. * Ability to assess issues quickly, identify root causes, and determine practical next steps in fast-moving clinical settings. * Strong presentation and public speaking skills, with the ability to effectively communicate workflow expectations, performance findings, and implementation updates to frontline staff and leadership teams. * Experience working within standardized operational models while adapting to hospital partner workflows and expectations. * Comfort navigating performance conversations with frontline staff and site leadership in a constructive and professional way. * Ability to build trust with teams while still reinforcing expectations and operational standards. * Strong attention to detail related to registration quality, documentation, and compliance requirements. * Experience working within an electronic medical record environment; Epic experience preferred. * Self-directed, organized, and comfortable working independently across multiple sites and priorities. * Ability to recognize trends across sites and elevate recurring workflow or performance concerns appropriately. REQUIRED EDUCATION AND EXPERIENCE * High School Diploma or GED required. * College degree preferred. * Minimum of 3 years of patient access experience in a freestanding or satellite emergency department or traditional emergency department required. * Satellite or freestanding ER experience a plus. * Familiarity with registration processes and front-end workflows within an emergency department environment. * Familiarity with financial and regulatory requirements relevant to patient access operations. * Experience supporting registration accuracy, eligibility workflows, and point-of-service collections. * Experience working within an electronic medical record environment required; Epic experience preferred. * Ability to work effectively with frontline staff and leadership in fast-paced clinical environments. WORK ENVIRONMENT This job operates in a healthcare setting. This role may routinely come in contact with patients who have contagious illnesses or diseases. This position would require moderate noise from phones, computers, printers and medical equipment. The job also requires working near moving mechanical parts and working near toxic or caustic materials. The position requires lifting weights of up to 25 pounds. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching. POSITION TYPE/EXPECTED HOURS OF WORK The Specialist will be expected to spend the time necessary to complete the assignments of the role. Work schedules will vary based on implementation timelines, site support needs, and travel. Onsite observation and support may occur outside of traditional business hours to fully assess patient access operations. When not traveling, the Specialist is expected to manage time effectively to complete assigned responsibilities and ongoing work. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. ## Additional Information Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.", "summaryDescription" : "Patient Access Advocate Implementation and Optimization Specialist at Intuitive Health. Skills: Patient access implementation, Process optimization, Operational oversight. Lead patient access implementation for new sites. Complete defined readiness milestones", "postedDate" : "2026-06-12T17:02:19.000", "createdAt" : "2026-06-13T17:32:58.541", "lastUpdated" : "2026-06-15T10:58:36.749", "ingestTimestamp" : "2026-06-13T17:32:58.541", "mongoId" : "6a2c704a74d8ee00a0929799", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Process improvement initiatives", "Operational reviews", "Performance metrics analysis", "Workflow deployment", "Compliance reinforcement", "Training material development", "Presentation skills", "Public speaking skills", "Attention to detail", "Patient access implementation", "Process optimization", "Operational oversight", "Patient access operations", "Process improvement", "Operational performance", "Compliance adherence", "Performance summaries", "Workflow execution", "Operational gaps", "Action plans", "Registration accuracy", "Financial requirements", "Regulatory requirements", "Point-of-service collections", "EMR environment", "Implementation", "Stabilization", "Continuous improvement", "Emergency department operations", "Registration workflows", "Financial workflows", "Regulatory workflows", "EMTALA", "CMS", "HIPAA", "Hospital partner standards", "Epic" ], "skillCount" : 37, "jobCategory" : "other", "jobSubcategory" : "Corporate", "dataQualityScore" : 0.8888889, "_score" : 644.9646, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare" }, { "id" : "6a2c958874d8ee00a098d52b", "title" : "Lifecycle Marketing Manager (B2C)", "company" : "Weedmaps", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Lifecycle Marketing Manager in Austin, TX, adjusted for the technology industry and company size." }, "location" : "Austin, Texas, United States", "locations" : [ "Austin", "Texas", "United States" ], "timestamp" : "2026-06-16T05:53:55.975", "fingerprint" : "28a9df9cf19738e820ae29159e76eef0ba090849bfdf726ba8e9aa642c12b61d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/weedmaps77/jobs/8590187002", "externalId" : "8590187002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 7, "experienceLevel" : "Manager", "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Lifecycle Marketing Manager (B2C) Hybrid 3-4 days per week onsite Overview: Weedmaps is looking for a Lifecycle Marketing Manager to own the end-to-end consumer engagement strategy across our app and digital channels. You'll build and optimize multi-channel journeys that drive activation, retention, and incremental revenue using data, experimentation, and AI-powered tooling to move fast and prove impact. You'll report directly to the Director of Lifecycle Marketing and partner closely with product, data, and brand teams. The impact you'll make: Own and evolve the B2C lifecycle journey strategy from first open through long-term retention and win-back across push, in-app, and email. Own the marketing calendar for our weekly consumer newsletters, including planning, scheduling, and coordinating content to ensure consistent, on-brand delivery. Design and run rigorous A/B and holdout tests that isolate incremental lift, building a learning roadmap that compounds over time. Design campaigns and journeys to be built in Braze, leveraging segmentation, connected content, and behavioral triggers. Partner closely with the marketing operations team who is responsible for technical build and deployment of campaigns and journeys. Champion the app-first mindset and optimize push notification strategy, in-app messaging, and deep-link experiences in partnership with the product team. Leverage AI tools (copywriting, segmentation, send-time optimization, personalization) to accelerate execution and raise the quality bar. Define and track lifecycle KPIs including open rate, click rate, conversion, retention curves, and incremental revenue, and report results to stakeholders regularly. Collaborate cross-functionally with product, data science, design, and brand to bring integrated campaigns to life. What you've accomplished: 7+ years of lifecycle, CRM, or retention marketing experience with direct ownership of consumer journey strategy. Hands-on Braze expertise including canvases, segments, connected content, and campaign analytics. Not just familiarity; you've built in it. Strong experimentation chops: you understand incrementality testing, holdout groups, statistical significance, and can tell the difference between correlation and lift. Experience at a mobile app-centric company where you understand the push/in-app/notification ecosystem and have navigated opt-in challenges. A track record of incorporating AI tools into your workflow to move faster, personalize at scale, or test more hypotheses. Analytical fluency: comfortable pulling reports, interpreting cohort data, and making decisions grounded in numbers. Clear, concise communicator who can translate campaign results into business impact for non-marketing audiences. Bonus points: Braze AI copywriting / workflow tools Tableau / Sigma A/B and holdout testing Personalization at scale Cannabis or regulated industry experience The base pay range for this position is $124,578 - $135,668 per year 2026 US Benefits for Full Time, Regular Employees: Physical Health (Medical, Dental ready to roll with us? See how we’ve grown—our journey, leadership team, and what’s next at Weedmaps.com/corporate About Weedmaps: Founded in 2008, we’ve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency, education, and community has set us apart, and today, we proudly serve cannabis to consumers and businesses in the U. S. and worldwide. “Freedom to choose. Freedom to access. Freedom to enjoy.” Notice to prospective Weedmaps job applicants: Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following: Our recruiters will always communicate with candidates through an @weedmaps.com email address. CORRECT: jlebowski@weedmaps.com INCORRECT: jlebowski@gmail.com Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps. If you are interested in a role at Weedmaps, please apply through our established channels. Weedmaps Careers Page or LinkedIn If you are unsure if a communication is legitimate, please contact our recruitment team at talentops@weedmaps.com and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us! Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations at weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process.", "summaryDescription" : "Lifecycle Marketing Manager (B2C) at Weedmaps. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics", "postedDate" : "2026-06-14T20:06:44.919", "createdAt" : "2026-06-14T20:06:44.919", "lastUpdated" : "2026-06-16T05:53:55.975", "ingestTimestamp" : "2026-06-14T20:06:44.919", "mongoId" : "6a2c958874d8ee00a098d52b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 644.87756, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a25145374d8ee00a00bb38a", "title" : "ID - Rack Lifecycle Tech, Rack Lifecycle Team", "company" : "ADSIPL", "industry" : "Operations, IT, Support Engineering, Data Center Operations, Cloud Computing", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Rack Lifecycle Technician in Mumbai, India, with 4+ years of experience in the Technology industry, adjusted for company size and full-time employment." }, "location" : "Mumbai, Maharashtra, IND", "locations" : [ "Mumbai, Maharashtra, IND" ], "timestamp" : "2026-06-15T03:19:21.098", "fingerprint" : "22c0e49f6bcaac2944918d50613081f4b8ac77103d128ec578f201ebdedb1177", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10440418/apply", "externalId" : "963a5f81-e8b9-4a52-acc6-fe7c435ea82f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mumbai", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "19.0549990,72.8692035" } ], "locationText" : "Mumbai, Maharashtra, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 4, "technicalSkills" : "AWS, CMDB, DCIM, IPAM", "professionalSkills" : [ "Supply chain support", "Inventory management", "Quality checks", "Site inventory records", "Cycle count activities", "Material handling", "Reverse logistics" ], "hardSkillsList" : [ "Structured cabling", "Rack installation", "Cable management", "Power connections", "Grounding", "Fiber terminations", "Copper terminations", "Patch panel connections", "Labeling", "OTDR", "Power validation", "EHS protocols", "Lockout/tagout", "Work order execution", "As-built documentation", "Port map verification", "BOM validation", "Asset de-tagging", "Rack extraction", "Device wipe", "Media destruction", "Asset staging", "RMA processing", "Secure disposal", "Space validation", "Power validation", "Cooling capacity validation" ], "hardSkills" : [ { "name" : "Structured cabling", "level" : "intermediate" }, { "name" : "Rack installation", "level" : "intermediate" }, { "name" : "Cable management", "level" : "intermediate" }, { "name" : "Power connections", "level" : "intermediate" }, { "name" : "Grounding", "level" : "intermediate" }, { "name" : "Fiber terminations", "level" : "intermediate" }, { "name" : "Copper terminations", "level" : "intermediate" }, { "name" : "Patch panel connections", "level" : "intermediate" }, { "name" : "Labeling", "level" : "intermediate" }, { "name" : "OTDR", "level" : "intermediate" }, { "name" : "Power validation", "level" : "intermediate" }, { "name" : "EHS protocols", "level" : "intermediate" }, { "name" : "Lockout/tagout", "level" : "intermediate" }, { "name" : "Work order execution", "level" : "intermediate" }, { "name" : "As-built documentation", "level" : "intermediate" }, { "name" : "Port map verification", "level" : "intermediate" }, { "name" : "BOM validation", "level" : "intermediate" }, { "name" : "Asset de-tagging", "level" : "intermediate" }, { "name" : "Rack extraction", "level" : "intermediate" }, { "name" : "Device wipe", "level" : "intermediate" }, { "name" : "Media destruction", "level" : "intermediate" }, { "name" : "Asset staging", "level" : "intermediate" }, { "name" : "RMA processing", "level" : "intermediate" }, { "name" : "Secure disposal", "level" : "intermediate" }, { "name" : "Space validation", "level" : "intermediate" }, { "name" : "Power validation", "level" : "intermediate" }, { "name" : "Cooling capacity validation", "level" : "intermediate" } ], "majorSkills" : "Rack installation, Structured cabling, Data center operations", "majorSkillsList" : [ "Rack installation", "Structured cabling", "Data center operations" ], "coreResponsibilities" : "Execute rack installations, Perform structured cabling, Complete OTDR and power validate results, Follow all EHS protocols, Execute work orders and tasks, Maintain accurate status updates, Perform quality checks on completed cabling work, Update as-built documentation, Identify and escalate issues, blockers, or deviations, Support deployment wave readiness, Receive, verify, and stage incoming rack, cable, optics,, Validate against BOM, Maintain accurate site inventory records, Support cycle count activities, Assist in identifying inventory shortfalls, Complete all required as-built documentation, Update CMDB/DCIM and IPAM records, Ensure handoffs are clean and fully documented, Execute physical decommission activities, Perform device wipe and media destruction, Sort, label, and stage recovered assets, Update DCIM/CMDB, IPAM, and port maps post-decom, Validate that reclaimed U-space, power, and cooling capacity, Adhere to all site-level SOPs, Adhere to quality standards, Prepare SOP’s with new processes, Manage stakeholders with cross functional teams", "teamCollaboration" : "Cross-functional teams; Data Center Operations", "domainKnowledge" : "Data center infrastructure; Physical infrastructure installation; Rack lifecycle management; AWS Secure Media Destruction; AWS Reverse Logistics", "domainList" : [ "data-center-infrastructure", "physical-infrastructure-installation", "rack-lifecycle-management", "aws-secure-media-destruction", "aws-reverse-logistics" ], "domainSpecificKnowledge" : [ "Data center infrastructure", "Physical infrastructure installation", "Rack lifecycle management", "AWS Secure Media Destruction", "AWS Reverse Logistics" ], "toolProficiency" : [ "Boost", "MARS" ], "documentationSkills" : "As-built documentation; Port maps; Test result records", "specialRequirements" : "Physical installation, Cabling, Handoff, Decommissioning", "qualificationsBasic" : "Bachelor's degree in Information Technology, Computer Science, or a related field, 4+ years of experience in data center operations, structured cabling, or physical infrastructure installation, Familiarity with data center rack installation including physical placement, power connections, and grounding", "qualificationsPreferred" : "Experience dealing effectively with customers during problem resolution, Operating efficiently under pressure, Experience with cabling infrastructure best practices and methodologies, Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment), Experience working in a hyperscale or high-volume data center deployment environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are looking for a detail-oriented, technically skilled Rack Lifecycle Tech to join our Rack Lifecycle Team within AWS Infrastructure Operations. In this individual contributor role, you will be a hands-on executor responsible for the physical installation, cabling, handoff, and decommissioning of racks across your assigned data center site. You are the person on the floor who turns capacity plans into operational reality. As an Rack Lifecycle Tech, you will execute structured cabling, rack installation, and decommission activities with precision and to standard — following established SOPs, escalating deviations to your team lead, and ensuring every rack you touch is installed correctly, cabled to specification, fully documented, and handed off with zero blockers, prepare SOP’s with new processes, stake holder management with cross functional teams. This is an individual contributor role with no people management responsibilities. Key job responsibilities \uD83D\uDD37 Rack Installation & Cabling · Execute rack installations including physical placement, power connections, grounding, and cable management per AWS standards and MOPs · Perform structured cabling including fiber/copper terminations, patch panel connections, labeling, and dressing to specification · Complete OTDR and power testing; validate results against acceptance thresholds; escalate failures to team lead promptly rather than self-resolving outside approved procedures · Follow all EHS protocols, lockout/tagout (LOTO) procedures, and safe work practices during installation activities \uD83D\uDD37 Rack Lifecycle Operations · Execute work orders and tasks assigned by the Rack Lifecycle Team Manager under direct manager direction, maintaining accurate status updates in workflow management tools (e.g., Boost, MARS) · Perform quality checks on completed cabling work including port map verification, label accuracy, and as-built documentation updates in CMDB/DCIM · Identify and escalate issues, blockers, or deviations from SOPs encountered during task execution to the team lead or manager promptly; do not self-resolve outside approved procedures · Support deployment wave readiness by participating in pre-work site walks, material staging, and tool preparation \uD83D\uDD37 Material Handling & Supply Chain Support · Receive, verify, and stage incoming rack, cable, optics, and hardware deliveries; validate against BOM and flag discrepancies · Maintain accurate site inventory records for cables, optics, patch cords, and consumables used during deployments · Support cycle count activities and assist in identifying inventory shortfalls that may impact deployment timelines \uD83D\uDD37 Handover & Documentation · Complete all required as-built documentation, port maps, test result records, and workflow sign-offs before handoff to Data Center Operations · Update CMDB/DCIM and IPAM records accurately following rack installation or decommission activities · Ensure handoffs are clean and fully documented with zero open blockers, enabling smooth transition to the next lifecycle phase \uD83D\uDD37 Rack Decommissioning · Execute physical decommission activities per assigned MOPs — including cable removal, power disconnects, asset de-tagging, and rack extraction · Perform device wipe and media destruction in compliance with AWS Secure Media Destruction and EHS policies · Sort, label, and stage recovered assets (optics, cables, PDUs, hardware) for RMA, redeployment, or secure disposal per AWS Reverse Logistics policy · Update DCIM/CMDB, IPAM, and port maps post-decom to ensure accurate space, power, and circuit records · Validate that reclaimed U-space, power, and cooling capacity is accurately recorded in the available pool \uD83D\uDD37 Quality, Safety & Compliance · Adhere to all site-level SOPs, quality standards, and governance frameworks for cabling, installation, and decommission activities · Complete all required safety training and certifications; participate in regular EHS audits and team safety briefings · Contribute to continuous improvement by identifying recurring quality issues, suggesting process improvements, and sharing feedback with the Rack Lifecycle Team Manager · Use Rack Lifecycle Team tooling (e.g., Boost, MARS, ALM/DCLM) accurately to record work, track assets, and maintain data integrity \uD83D\uDD37 Cross-Team Coordination · Support coordination with DCO, DCEO, Network Engineering, and facilities teams during active deployment or decom activities under manager guidance to ensure smooth execution · Participate in daily stand-ups and pre-work briefings; communicate clearly on task status, blockers, and schedule adherence · Provide accurate, timely updates on task completion and flag risks or delays to the team lead immediately \uD83D\uDD37 Continuous Learning & Development · Maintain and develop technical proficiency in structured cabling, fiber optics, rack installation, and data center physical infrastructure · Complete required certifications and training modules including EHS, LOTO, and any Rack Lifecycle Team-specific technical programs · Proactively seek feedback from leads and managers to improve personal performance and output quality · Support the onboarding and training of new team members; share knowledge and best practices with peers to build overall team capability and quality standards · Stay current on AWS infrastructure tooling, cabling standards, and process updates communicated by the Rack Lifecycle Team A day in the life As a Rack Lifecycle Tech, your day is on the data center floor. You might start the morning by reviewing your assigned work orders in Boost, checking in with your team lead on priorities, and staging cables and optics for a rack installation wave. By midday, you could be terminating fiber runs at a patch panel, running OTDR tests to validate loss results against acceptance thresholds, or labeling and dressing a freshly installed rack. In the afternoon, you might be updating CMDB records for completed work orders, de-tagging and staging recovered assets from an EOL decom, or helping onboard a new technician by walking them through the SOP. If you encounter a deviation from the approved MOP, you escalate it to your team lead immediately — you don't improvise. Your role is hands-on, technical, and precise — you execute the work that keeps AWS capacity on track. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amazon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field - 4+ years of experience in data center operations, structured cabling, or physical infrastructure installation - Familiarity with data center rack installation including physical placement, power connections, and grounding Preferred Qualifications: - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure - Experience with cabling infrastructure best practices and methodologies - Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) - Experience working in a hyperscale or high-volume data center deployment environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "ID - Rack Lifecycle Tech, Rack Lifecycle Team at ADSIPL. Skills: Rack installation, Structured cabling, Data center operations. Execute rack installations. Perform structured cabling", "postedDate" : "2026-06-13T18:57:08.247", "createdAt" : "2026-06-13T18:57:08.247", "lastUpdated" : "2026-06-15T03:19:21.098", "ingestTimestamp" : "2026-06-13T18:57:08.247", "mongoId" : "6a25145374d8ee00a00bb38a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10440418/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Structured cabling", "Rack installation", "Cable management", "Power connections", "Grounding", "Fiber terminations", "Copper terminations", "Patch panel connections", "Labeling", "OTDR", "Power validation", "EHS protocols", "Lockout/tagout", "Work order execution", "As-built documentation", "Port map verification", "BOM validation", "Asset de-tagging", "Rack extraction", "Device wipe", "Media destruction", "Asset staging", "RMA processing", "Secure disposal", "Space validation", "Cooling capacity validation", "Data center operations", "Supply chain support", "Inventory management", "Quality checks", "Site inventory records", "Cycle count activities", "Material handling", "Reverse logistics", "Data center infrastructure", "Physical infrastructure installation", "Rack lifecycle management", "AWS Secure Media Destruction", "AWS Reverse Logistics", "Boost", "MARS" ], "skillCount" : 41, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 644.3709, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ea66d74d8ee00a0e5be76", "title" : "Lifecycle & Engagement Manager", "company" : "CMC Markets", "industry" : "FinTech", "salary" : { "min" : 0.0, "max" : 0.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Sydney", "locations" : [ "Sydney", "Australia" ], "timestamp" : "2026-06-16T05:32:31.642", "fingerprint" : "8011e855a07f5692f7b532272887ce3641402c82217ed0a3b4230998563b6ffb", "source" : "workday", "language" : "en", "applyUrl" : "https://cmcmarkets.wd3.myworkdayjobs.com/CMC_Markets_Careers/job/Sydney/Lifecycle---Engagement-Manager_CMC5432", "externalId" : "CMC5432", "industryFunction" : { }, "locationPoint" : "46.1351,-60.1831", "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Braze", "professionalSkills" : [ "Stakeholder management", "Customer journey mapping", "Performance optimization" ], "hardSkillsList" : [ "Marketing automation", "Customer segmentation", "Campaign management", "Data analysis" ], "softSkillsList" : [ "Confident communicator", "Relationship building", "Influencing stakeholders", "Problem solving", "Data-driven decision making", "Commercial thinking" ], "hardSkills" : [ { "name" : "Marketing automation", "level" : "intermediate" }, { "name" : "Customer segmentation", "level" : "intermediate" }, { "name" : "Campaign management", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Confident communicator" }, { "name" : "Relationship building" }, { "name" : "Influencing stakeholders" }, { "name" : "Problem solving" }, { "name" : "Data-driven decision making" }, { "name" : "Commercial thinking" } ], "majorSkills" : "Lifecycle marketing, Customer engagement, Marketing automation", "majorSkillsList" : [ "Lifecycle marketing", "Customer engagement", "Marketing automation" ], "coreResponsibilities" : "Lead lifecycle engagement, Shape customer communications, Drive onboarding, Drive activation, Drive migration, Drive retention, Build automated journeys, Optimize automated journeys, Manage stakeholder relationships, Coordinate campaigns, Coordinate approvals, Use customer insights, Improve engagement, Improve platform adoption, Deliver seamless customer experiences, Support growth of strategic partnerships", "teamCollaboration" : "Working closely with Product Marketing; Working closely with Data teams; Working closely with Compliance teams; Working closely with Performance teams", "domainKnowledge" : "CFD trading; Share investing; Financial services; Fintech", "domainList" : [ "cfd-trading", "share-investing", "financial-services", "fintech" ], "domainSpecificKnowledge" : [ "CFD trading", "Share investing", "Financial services", "Fintech" ], "toolProficiency" : [ "Braze" ], "communicationSkills" : "Influencing stakeholders", "continuousLearning" : "Technical training; Performance training", "problemSolvingSkills" : "Turning complex challenges into practical solutions", "outcomesObjectives" : "Drive engagement; Drive retention; Drive long-term customer value; Impact customer adoption; Impact customer retention; Impact revenue growth", "qualificationsBasic" : "Experience in CRM, Lifecycle marketing experience, Customer engagement experience, Hands-on experience with Braze, Experience with a similar marketing automation platform, Experience working with external partners, Experience with clients, Experience with B2B stakeholders, Analytical skills, Data-driven approach", "qualificationsPreferred" : "Interest in financial services, Interest in investing, Interest in fintech", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering. As we continue to expand our products, partnerships and global footprint, we're looking for a Lifecycle & Engagement Manager to help drive engagement, retention and long-term customer value across our retail, partner and white-label channels. This opportunity gives you exposure to multiple major banking partners, allowing you to influence customer engagement strategies across a diverse portfolio of financial services organisations. You'll help shape how customers move from partner ecosystems onto the CMC Markets platform, guiding critical onboarding, migration, education and engagement journeys that directly impact customer adoption, retention and revenue growth. **Why You 'll like working here ** Just some of the reasons you’ll love working here include: * **Leave benefits:** Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community. * **$0 Trades:** Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders! * **Continuous learning:** Our L&D offering covers both technical and performance training, ensuring you're always learning new skills. * **Unlimited access** to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing. * **Collaboration:** We believe that great things happen when smart people work together, that’s why we’ve made the decision to work five days in the office. * **Office perks:** Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you’re into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls! **What you’ll be working on** Reporting to the Head of Growth Marketing, you'll lead lifecycle engagement across our key white-label and banking partners, helping to shape customer communications that drive onboarding, activation, migration and retention. You'll build and optimise automated journeys in Braze, manage stakeholder relationships, coordinate campaigns and approvals, and use customer insights to improve engagement and platform adoption. Working closely with Product Marketing, Data, Compliance and Performance teams, you'll play a key role in delivering seamless customer experiences and supporting the growth of our strategic partnerships. **What will help you be successful?** You'll thrive in this role if you're a confident communicator who enjoys building strong relationships, influencing stakeholders and turning complex challenges into practical solutions. You're equally comfortable using data to guide decisions as you are collaborating with partners to improve customer experiences. Naturally curious and commercially minded, you look for opportunities to optimise performance, drive engagement and create value for customers and partners alike. You'll also bring: * Experience in CRM, lifecycle marketing or customer engagement * Hands-on experience with Braze or a similar marketing automation platform * Experience working with external partners, clients or B2B stakeholders * Strong analytical skills and a data-driven approach * An interest in financial services, investing or fintech **The things we live by** CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone We’re always on the lookout for great people, so even if you don’t feel you are a 100% fit, apply with your up-to-date CV and we’ll consider you for this role and any other suitable opportunities across the business. We look forward to hearing from you! _Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you 've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram._", "summaryDescription" : "Lifecycle & Engagement Manager at CMC Markets. Skills: Lifecycle marketing, Customer engagement, Marketing automation. Lead lifecycle engagement. Shape customer communications", "postedDate" : "2026-06-11T21:26:32.528", "createdAt" : "2026-06-14T21:26:32.508", "lastUpdated" : "2026-06-16T05:32:31.642", "ingestTimestamp" : "2026-06-14T21:26:32.508", "mongoId" : "6a2ea66d74d8ee00a0e5be76", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://cmcmarkets.wd3.myworkdayjobs.com/CMC_Markets_Careers/job/Sydney/Lifecycle---Engagement-Manager_CMC5432", "salaryAnnualMax" : 0, "hasSalary" : false, "allSkills" : [ "Marketing automation", "Customer segmentation", "Campaign management", "Data analysis", "Confident communicator", "Relationship building", "Influencing stakeholders", "Problem solving", "Data-driven decision making", "Commercial thinking", "Lifecycle marketing", "Customer engagement", "Stakeholder management", "Customer journey mapping", "Performance optimization", "CFD trading", "Share investing", "Financial services", "Fintech", "Braze" ], "skillCount" : 20, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 643.24927, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25145374d8ee00a00bb393", "title" : "ID - Rack Lifecycle Tech, Rack Lifecycle Team", "company" : "ADSIPL", "industry" : "Operations, IT, Support Engineering, Data Center Operations, Cloud Computing", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Rack Lifecycle Technician in Mumbai, India, adjusted for the technology industry and company size." }, "location" : "Mumbai, Maharashtra, IND", "locations" : [ "Mumbai, Maharashtra, IND" ], "timestamp" : "2026-06-15T04:11:01.221", "fingerprint" : "d0e75a42a7853298c9223e3ecedfcd7b92fe20f513bed8d7272daa132a606734", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10440425/apply", "externalId" : "cb2052c5-819f-4fa0-bc08-96e0299b5ba6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mumbai", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "19.0549990,72.8692035" } ], "locationText" : "Mumbai, Maharashtra, India", "employmentType" : "FULL_TIME", "technicalSkills" : "Fiber optics, OTDR", "professionalSkills" : [ "Infrastructure Operations", "Supply chain", "Data center operations" ], "hardSkillsList" : [ "Rack installation", "Cabling", "Documentation", "Asset recovery", "Media destruction" ], "hardSkills" : [ { "name" : "Rack installation", "level" : "intermediate" }, { "name" : "Cabling", "level" : "intermediate" }, { "name" : "Documentation", "level" : "intermediate" }, { "name" : "Asset recovery", "level" : "intermediate" }, { "name" : "Media destruction", "level" : "intermediate" } ], "majorSkills" : "Rack Lifecycle, Data Center Operations, Infrastructure Cabling", "majorSkillsList" : [ "Rack Lifecycle", "Data Center Operations", "Infrastructure Cabling" ], "coreResponsibilities" : "Execute rack installations, Manage cable management, Perform structured cabling, Terminate fiber/copper, Label connections, Dress cables to specification, Validate OTDR results, Validate power results, Follow EHS protocols, Follow lockout/tagout procedures, Execute work orders, Update workflow tools, Perform quality checks, Verify port maps, Update as-built documentation, Update CMDB/DCIM records, Identify and escalate issues, Support deployment wave readiness, Participate in site walks, Stage materials, Prepare tools, Receive incoming hardware, Verify incoming hardware, Stage incoming hardware, Validate against BOM, Maintain site inventory records, Support cycle count activities, Assist in identifying shortfalls, Complete as-built documentation, Complete port maps, Complete test result records, Complete workflow sign-offs, Update IPAM records, Execute rack decommissioning, Remove cables, Disconnect power, De-tag assets, Extract racks, Perform device wipe, Perform media destruction, Sort recovered assets, Label recovered assets, Stage recovered assets, Update port maps post-decom, Adhere to SOPs, Adhere to quality standards, Adhere to governance frameworks, Complete safety training, Participate in EHS audits, Participate in safety briefings, Identify quality issues, Suggest process improvements, Share feedback, Use Rack Lifecycle Team tooling, Record work, Track assets, Maintain data integrity, Support coordination with DCO, Support coordination with DCEO, Support coordination with Network Engineering, Support coordination with facilities, Participate in daily stand-ups, Communicate task status, Communicate blockers, Communicate schedule adherence, Provide task completion updates, Flag risks or delays", "teamCollaboration" : "Cross-functional teams; Daily stand-ups", "domainKnowledge" : "Data center infrastructure; Rack installation; Structured cabling; Reverse logistics", "domainList" : [ "data-center-infrastructure", "rack-installation", "structured-cabling", "reverse-logistics" ], "domainSpecificKnowledge" : [ "Data center infrastructure", "Rack installation", "Structured cabling", "Reverse logistics" ], "toolProficiency" : [ "Boost", "MARS", "CMDB", "DCIM", "IPAM", "ALM/DCLM" ], "documentationSkills" : "As-built documentation; Port maps; Test result records", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Physical installation, Cabling, Handoff, Decommissioning", "outcomesObjectives" : "Zero blockers handoff; Accurate space, power, cooling records", "qualificationsBasic" : "2+ years data center experience, 2+ years computer hardware experience", "qualificationsPreferred" : "2+ years Computer Hardware Repair, 2+ years Infrastructure Cabling, 2+ years Network Deployment, 2+ years Data Center Operations experience, 4+ years relevant work experience, 4+ years data center engineering experience, 4+ years data center operations experience, Experience establishing metrics, 1+ years network cabling experience, 1+ years fiber optics experience, 1+ years test equipment experience, 1+ years rack decommissioning experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Job Summary We are looking for a detail-oriented, technically skilled Rack Lifecycle Tech to join our Rack Lifecycle Team within AWS Infrastructure Operations. In this individual contributor role, you will be a hands-on executor responsible for the physical installation, cabling, handoff, and decommissioning of racks across your assigned data center site. You are the person on the floor who turns capacity plans into operational reality. As a Rack Lifecycle Tech, you will execute structured cabling, rack installation, and decommission activities with precision and to standard — following established SOPs, escalating deviations to your team lead, and ensuring every rack you touch is installed correctly, cabled to specification, fully documented, and handed off with zero blockers. This is an individual contributor role with no people management responsibilities. Your work is foundational to AWS’s ability to deliver infrastructure capacity to customers reliably, safely, and at the lowest possible cost. Key job responsibilities Key job responsibilities \uD83D\uDD37 Rack Installation & Cabling · Execute rack installations including physical placement, power connections, grounding, and cable management per AWS standards and MOPs · Perform structured cabling including fiber/copper terminations, patch panel connections, labeling, and dressing to specification · Complete OTDR and power testing; validate results against acceptance thresholds; escalate failures to team lead promptly rather than self-resolving outside approved procedures · Follow all EHS protocols, lockout/tagout (LOTO) procedures, and safe work practices during installation activities \uD83D\uDD37 Rack Lifecycle Operations · Execute work orders and tasks assigned by the Rack Lifecycle Team Manager under direct manager direction, maintaining accurate status updates in workflow management tools (e.g., Boost, MARS) · Perform quality checks on completed cabling work including port map verification, label accuracy, and as-built documentation updates in CMDB/DCIM · Identify and escalate issues, blockers, or deviations from SOPs encountered during task execution to the team lead or manager promptly; do not self-resolve outside approved procedures · Support deployment wave readiness by participating in pre-work site walks, material staging, and tool preparation \uD83D\uDD37 Material Handling & Supply Chain Support · Receive, verify, and stage incoming rack, cable, optics, and hardware deliveries; validate against BOM and flag discrepancies · Maintain accurate site inventory records for cables, optics, patch cords, and consumables used during deployments · Support cycle count activities and assist in identifying inventory shortfalls that may impact deployment timelines \uD83D\uDD37 Handover & Documentation · Complete all required as-built documentation, port maps, test result records, and workflow sign-offs before handoff to Data Center Operations · Update CMDB/DCIM and IPAM records accurately following rack installation or decommission activities · Ensure handoffs are clean and fully documented with zero open blockers, enabling smooth transition to the next lifecycle phase \uD83D\uDD37 Rack Decommissioning · Execute physical decommission activities per assigned MOPs — including cable removal, power disconnects, asset de-tagging, and rack extraction · Perform device wipe and media destruction in compliance with AWS Secure Media Destruction and EHS policies · Sort, label, and stage recovered assets (optics, cables, PDUs, hardware) for RMA, redeployment, or secure disposal per AWS Reverse Logistics policy · Update DCIM/CMDB, IPAM, and port maps post-decom to ensure accurate space, power, and circuit records · Validate that reclaimed U-space, power, and cooling capacity is accurately recorded in the available pool \uD83D\uDD37 Quality, Safety & Compliance · Adhere to all site-level SOPs, quality standards, and governance frameworks for cabling, installation, and decommission activities · Complete all required safety training and certifications; participate in regular EHS audits and team safety briefings · Contribute to continuous improvement by identifying recurring quality issues, suggesting process improvements, and sharing feedback with the Rack Lifecycle Team Manager · Use Rack Lifecycle Team tooling (e.g., Boost, MARS, ALM/DCLM) accurately to record work, track assets, and maintain data integrity \uD83D\uDD37 Cross-Team Coordination · Support coordination with DCO, DCEO, Network Engineering, and facilities teams during active deployment or decom activities under manager guidance to ensure smooth execution · Participate in daily stand-ups and pre-work briefings; communicate clearly on task status, blockers, and schedule adherence · Provide accurate, timely updates on task completion and flag risks or delays to the team lead immediately \uD83D\uDD37 Continuous Learning & Development · Maintain and develop technical proficiency in structured cabling, fiber optics, rack installation, and data center physical infrastructure · Complete required certifications and training modules including EHS, LOTO, and any Rack Lifecycle Team-specific technical programs · Proactively seek feedback from leads and managers to improve personal performance and output quality · Support the onboarding and training of new team members; share knowledge and best practices with peers to build overall team capability and quality standards · Stay current on AWS infrastructure tooling, cabling standards, and process updates communicated by the Rack Lifecycle Team A day in the life As a Rack Lifecycle Tech, your day is on the data center floor. You might start the morning by reviewing your assigned work orders in Boost, checking in with your team lead on priorities, and staging cables and optics for a rack installation wave. By midday, you could be terminating fiber runs at a patch panel, running OTDR tests to validate loss results against acceptance thresholds, or labeling and dressing a freshly installed rack. In the afternoon, you might be updating CMDB records for completed work orders, de-tagging and staging recovered assets from an EOL decom, or helping onboard a new technician by walking them through the SOP. If you encounter a deviation from the approved MOP, you escalate it to your team lead immediately — you don't improvise. Your role is hands-on, technical, and precise — you execute the work that keeps AWS capacity on track. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 2+ years of in data center or critical environment in Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience, or experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) - 2+ years of computer hardware experience, including troubleshooting and repairing experience Preferred Qualifications: - 2+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience - 4+ years of relevant work in a data center or other critical environment, or 4+ years of data center engineering or operations experience - Experience establishing metrics for measurement of engineering and operational excellence - 1+ years of network cabling, fiber optics, and test equipment including VFL, power meter, and OTDR experience - Familiarity with rack decommissioning including device wipe, media destruction, and asset recovery procedure Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "ID - Rack Lifecycle Tech, Rack Lifecycle Team at ADSIPL. Skills: Rack Lifecycle, Data Center Operations, Infrastructure Cabling. Execute rack installations. Manage cable management", "postedDate" : "2026-06-13T09:01:32.043", "createdAt" : "2026-06-13T09:01:32.043", "lastUpdated" : "2026-06-15T04:11:01.221", "ingestTimestamp" : "2026-06-13T09:01:32.043", "mongoId" : "6a25145374d8ee00a00bb393", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10440425/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Rack installation", "Cabling", "Documentation", "Asset recovery", "Media destruction", "Rack Lifecycle", "Data Center Operations", "Infrastructure Cabling", "Infrastructure Operations", "Supply chain", "Data center operations", "Data center infrastructure", "Structured cabling", "Reverse logistics", "Boost", "MARS", "CMDB", "DCIM", "IPAM", "ALM/DCLM" ], "skillCount" : 20, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 639.6765, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cb2f174d8ee00a09e3225", "title" : "Director, Customer and Growth Product Marketing", "company" : "Glean", "industry" : "SaaS", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director, Customer and Growth Product Marketing in Mountain View, United States, adjusted for SaaS industry and company size." }, "location" : "Mountain View, California, United States", "locations" : [ "Mountain View", "California", "United States", "San Francisco", "California", "United States" ], "timestamp" : "2026-06-15T23:01:19.902", "fingerprint" : "1abed4451df59ccaa2829cbad887dbe34f53ae9344ee2c077bda37e1cd018a53", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/gleanwork/jobs/4705577005", "externalId" : "4705577005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mountain View", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.3893889,-122.0832101" } ], "locationText" : "Mountain View, California, United States", "experienceLevel" : "Director", "professionalSkills" : [ "Customer marketing", "Lifecycle growth marketing", "Revenue marketing", "Segmentation", "Testing", "Automation", "Multi-touch journeys" ], "hardSkillsList" : [ "Behavioral data analysis" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Behavioral data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer marketing, Lifecycle marketing, Growth marketing", "majorSkillsList" : [ "Customer marketing", "Lifecycle marketing", "Growth marketing" ], "coreResponsibilities" : "Own post-sale marketing strategy, Design segmented lifecycle campaigns, Accelerate time-to-value, Increase adoption of workflows, Improve retention, Partner with Customer Success and Sales, Develop upsell, cross-sell, expansion campaigns, Use experimentation and behavioral data, Optimize onboarding, adoption, growth, Leverage AI for speed and scale, Serve as cross-functional lead, Define measurement, Improve lifecycle strategy, Scale repeatable programs, Build and mentor AI native team, Execute programs directly", "teamCollaboration" : "Partnering with Product; Partnering with Marketing; Partnering with Sales; Partnering with Customer Success; Partnering with RevOps", "domainKnowledge" : "Work AI; Enterprise search; AI Assistant; AI agents; Enterprise Graph; Personal Knowledge Graph; Agentic capabilities; Agentic AI", "domainList" : [ "work-ai", "enterprise-search", "ai-assistant", "ai-agents", "enterprise-graph", "personal-knowledge-graph", "agentic-capabilities", "agentic-ai" ], "domainSpecificKnowledge" : [ "Work AI", "Enterprise search", "AI Assistant", "AI agents", "Enterprise Graph", "Personal Knowledge Graph", "Agentic capabilities", "Agentic AI" ], "communicationSkills" : "Executive-ready insights", "continuousLearning" : "Annual education stipend", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "4 days a week in office", "outcomesObjectives" : "Drive adoption, retention, expansion; Impact product usage; Impact renewals; Impact NRR; Impact expansion pipeline", "qualificationsBasic" : "8+ years B2B SaaS marketing experience, Proven success driving adoption, retention, expansion, AI fluent, Deep expertise customer and lifecycle marketing, Analytical, written, communication skills", "qualificationsPreferred" : "Experience with AI tools", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role: Glean is seeking a Director, Growth Product Marketing to lead how we engage, grow, and retain customers after the initial sale. In this role, you will combine customer marketing and lifecycle growth marketing to turn our install base into a durable engine for activation, adoption and expansion across our customer base. You will design the systems, programs, and operating rhythm that make the post-sale journey more systematic, measurable, and scalable as Glean grows. You will: Own the end-to-end post-sale marketing strategy across onboarding, activation, adoption, renewal and expansion with clear lifecycle stages, goals, and success metrics. Design and implement segmented lifecycle campaigns across email, in-product, and other channels to accelerate time-to-value, increase adoption of priority workflows, and improve retention. Partner closely with Customer Success and Sales on signal-based programs for at-risk accounts, renewal readiness, win-back, and expansion opportunities. Develop upsell, cross-sell, and expansion campaigns aligned to sales plays and account plans, using experimentation and behavioral data to optimize onboarding, adoption, and growth, and leveraging AI to build speed and scale into the process. Serve as the cross-functional lead for post-sale marketing, partnering with Product, Marketing, Sales, Customer Success, and RevOps to define measurement, improve lifecycle strategy, and scale repeatable programs. Build and mentor a small AI native team focused on customer marketing and lifecycle growth, while remaining comfortable rolling up your sleeves to execute programs directly. About you: 8+ years of B2B SaaS marketing experience across customer, lifecycle, growth, or revenue marketing, with a strong focus on post-sale outcomes. Proven success driving adoption, retention, and expansion within an installed base, with measurable impact on product usage, renewals, NRR, or expansion pipeline. Strong operator who can balance strategy, hands-on execution, and analytics in a fast-moving environment. AI fluent, using the latest AI tools as a natural and integral part of everyday work. Deep expertise and hands-on execution experience in customer and lifecycle marketing, including segmentation, testing, automation, and multi-touch journeys across email and in-product channels. Strong analytical, written, and communication skills, with the ability to turn customer behavior and performance data into clear programs, narratives, and executive-ready insights. Highly collaborative builder with a bias toward action, strong cross-functional influence, and interest in AI and agentic workflows. Location: This role is hybrid (4 days a week in our Mountain View or San Francisco office) Compensation & Benefits: The standard base salary range for this position is $220,000 - $300,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. #LI-HYBRID AI-First Mindset at Glean: At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement. By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.", "summaryDescription" : "Director, Customer and Growth Product Marketing at Glean. Skills: Customer marketing, Lifecycle marketing, Growth marketing. Own post-sale marketing strategy. Design segmented lifecycle campaigns", "postedDate" : "2026-06-14T20:16:24.824", "createdAt" : "2026-06-14T20:16:24.824", "lastUpdated" : "2026-06-15T23:01:19.902", "ingestTimestamp" : "2026-06-14T20:16:24.824", "mongoId" : "6a2cb2f174d8ee00a09e3225", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 320000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Behavioral data analysis", "Leadership", "Customer marketing", "Lifecycle marketing", "Growth marketing", "Lifecycle growth marketing", "Revenue marketing", "Segmentation", "Testing", "Automation", "Multi-touch journeys", "Work AI", "Enterprise search", "AI Assistant", "AI agents", "Enterprise Graph", "Personal Knowledge Graph", "Agentic capabilities", "Agentic AI" ], "skillCount" : 19, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 638.6787, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a64c074d8ee00a0627533", "title" : "Application Development Project Lead (DB Implementation)", "company" : "TELUS Digital", "industry" : "TELUS DS Health", "salary" : { "min" : 2200000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Application Development Project Lead in Noida, India, adjusted for seniority, industry, and company size." }, "location" : "Noida", "locations" : [ "Noida" ], "timestamp" : "2026-06-14T22:20:29.844", "fingerprint" : "168a74d5825002db1fac180a57e3335e9368ba2f3bd1d64fd0aee07c11d0b646", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/telus-digital/3bdda601-8c50-4748-81fe-f2417f452999/application", "externalId" : "3bdda601-8c50-4748-81fe-f2417f452999", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Noida", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "28.5706333,77.3272147" } ], "locationText" : "Noida, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 12, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL", "professionalSkills" : [ "Pension calculations", "Web configuration" ], "hardSkillsList" : [ "Configuration", "Unit testing", "Test case creation", "Test script execution" ], "hardSkills" : [ { "name" : "Configuration", "level" : "intermediate" }, { "name" : "Unit testing", "level" : "intermediate" }, { "name" : "Test case creation", "level" : "intermediate" }, { "name" : "Test script execution", "level" : "intermediate" } ], "majorSkills" : "Application Development, Project Lead, DB Implementation", "majorSkillsList" : [ "Application Development", "Project Lead", "DB Implementation" ], "coreResponsibilities" : "Execute Defect analysis, Execute configuration tasks, Execute unit testing, Develop Unit test plans, Develop test cases, Develop test scripts, Fix defects for Forms & Letters, Fix defects for Web Config, Demonstrate Task level ownership, Participate in process automation ideas, Communicate to Lead, Communicate to Onshore Counterpart, Follow Standard Operating Procedure, Leverage knowledgebase, Adhere to Process Model, Assist in smooth integration, Assist in transition of process", "teamCollaboration" : "Senior members; Onshore Counterpart", "projectManagementSkills" : [ "Project Lead" ], "domainKnowledge" : "Defined Benefits domain", "domainList" : [ "defined-benefits-domain" ], "domainSpecificKnowledge" : [ "Defined Benefits domain" ], "toolProficiency" : [ "MS Word", "MS Excel", "MS Access" ], "communicationSkills" : "Oral communication; Written communication", "innovationCreativity" : "Process automation", "problemSolvingSkills" : "Defect analysis; Identify configuration issues; Resolve configuration issues", "qualificationsBasic" : "12+ years configuration experience, Bachelor's degree in computer science, Bachelor's degree in information technology, Bachelor's degree in related field", "qualificationsPreferred" : "Defined Benefits domain knowledge, Clear understanding of unit testing, Test case creation and execution, Analyze systems for configuration issues, Recommend solutions to resolve issues, Writing basic SQL queries, Basic knowledge of SDLC concepts, Working knowledge MS Word, Working knowledge MS Excel, Working knowledge MS Access, Effective communication skills", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION & FLEXIBILITY INDIA HYBRID: NOIDA This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices. THE OPPORTUNITY The role of an Application Development Project Lead is for identifying and resolving mid to high complexity configuration issues throughout the client implementation/ongoing process. The position requires technical proficiency in programming and configuring tasks related to pension calculations, forms and letters, and web configuration. Application Development Module Lead will work in a support role on mid to high-complexity projects/issues. RESPONSIBILITIES - Execute assigned tasks of Defect analysis, configuration, and unit testing. - Develop and execute Unit test plans, test cases, and test scripts - Defect Fixes for Mid to High complexity – Forms & Letters | Web Config components. - Demonstrate Task level ownership for assigned work. - Participate in Ideas of process automation. - Timely communication to Lead and Onshore Counterpart. - Follow Standard Operating Procedure and leverage knowledgebase acquired during ILT and material available. - Adherence to Process Model - Work alongside with senior members or individually (as required) to assist in smooth integration/transition of process QUALIFICATIONS - 12+ years of configuration experience in a similar role. - A bachelor's degree in computer science, information technology, or a related field is required for this role, and relevant industry certifications are often preferred. BONUS POINTS - Preferred knowledge on Defined Benefits domain. - Should have clear understanding of unit testing, test case creation and execution. - Assisting in analyzing systems to identify configuration issues and recommending solutions to resolve them. - Writing basic SQL queries to extract data from large databases. - Basic knowledge of SDLC concepts. - Working Knowledge on MS Word, MS Excel and MS Access. - Effective communication skills (oral and written). EQUAL OPPORTUNITY EMPLOYER At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy https://www.telusdigital.com/privacy-policy.", "summaryDescription" : "Application Development Project Lead (DB Implementation) at TELUS Digital. Skills: Application Development, Project Lead, DB Implementation. Execute Defect analysis. Execute configuration tasks", "postedDate" : "2026-06-11T16:34:37.877", "createdAt" : "2026-06-11T16:34:37.877", "lastUpdated" : "2026-06-14T22:20:29.844", "ingestTimestamp" : "2026-06-11T16:34:37.877", "mongoId" : "6a2a64c074d8ee00a0627533", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Configuration", "Unit testing", "Test case creation", "Test script execution", "Application Development", "Project Lead", "DB Implementation", "Pension calculations", "Web configuration", "Defined Benefits domain", "MS Word", "MS Excel", "MS Access" ], "skillCount" : 13, "jobCategory" : "other", "jobSubcategory" : "telus-ds-health---rbs", "dataQualityScore" : 1.0, "_score" : 636.6638, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c682574d8ee00a09026be", "title" : "Content Implementation Specialist", "company" : "LawDepot", "industry" : "Product", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Content Implementation Specialist in Edmonton, Canada, adjusted for the legal industry." }, "location" : "Edmonton, Hybrid", "locations" : [ "Edmonton, Hybrid" ], "timestamp" : "2026-06-15T08:30:09.513", "fingerprint" : "06e0c8b38db8fa978e4c517f55a238121a6ac8a1dc5e2b068d6088266f0e9abc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/lawdepot/e2793f7a-feac-4993-a9fb-04a53d277a13/application", "externalId" : "e2793f7a-feac-4993-a9fb-04a53d277a13", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Edmonton", "state" : "Alberta", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "53.5462055,-113.4912410" } ], "locationText" : "Edmonton, Alberta, Canada", "employmentType" : "FULL_TIME", "technicalSkills" : "CMS platforms", "professionalSkills" : [ "User experience", "Product strategy", "Roadmap", "User stories", "Cross-functional collaboration", "Product management", "Web development", "Writing", "Communications", "Business", "Information Technology", "Library science" ], "hardSkillsList" : [ "Structured reasoning", "Project planning", "Peer reviews", "Product analysis", "Sales performance analysis" ], "hardSkills" : [ { "name" : "Structured reasoning", "level" : "intermediate" }, { "name" : "Project planning", "level" : "intermediate" }, { "name" : "Peer reviews", "level" : "intermediate" }, { "name" : "Product analysis", "level" : "intermediate" }, { "name" : "Sales performance analysis", "level" : "intermediate" } ], "majorSkills" : "Content implementation, Product development, User experience design", "majorSkillsList" : [ "Content implementation", "Product development", "User experience design" ], "coreResponsibilities" : "Build document templates, Publish document templates, Write questionnaire content, Edit questionnaire content, Conduct research, Conduct user testing, Improve customer experience, Assess viability of ideas, Assess viability of features, Expand document offerings, Prepare feature requests, Create project plans, Manage project plans, Track project progress, Make changes to scope, Perform peer reviews, Maintain consistency, Maintain quality, Collaborate with Legal, Collaborate with Research, Collaborate with Design, Collaborate with Development, Collaborate with QA, Analyze product performance, Analyze sales performance, Identify improvement opportunities, Develop best practices, Apply best practices", "teamCollaboration" : "Cross-functional collaboration; Collaborate with Legal; Collaborate with Research; Collaborate with Design; Collaborate with Development; Collaborate with QA", "projectManagementSkills" : [ "Project plans", "Track progress", "Manage scope" ], "domainKnowledge" : "Legal solutions; Legal document creation", "domainList" : [ "legal-solutions", "legal-document-creation" ], "domainSpecificKnowledge" : [ "Legal solutions", "Legal document creation" ], "toolProficiency" : [ "Content Management System" ], "communicationSkills" : "Written communication; Verbal communication; Feature requests", "documentationSkills" : "Document templates; Questionnaire content", "continuousLearning" : "LinkedIn Learning subscriptions; Training budgets", "innovationCreativity" : "New product ideas; New features", "problemSolvingSkills" : "Troubleshoot CMS platforms; Logical thinking; Structured reasoning; Identify opportunities; Propose improvements; Suggest new ideas", "outcomesObjectives" : "Improve customer experience; Expand document offerings; Maintain consistency; Maintain quality; Identify improvement opportunities", "qualificationsBasic" : "Post-secondary education, Ability to learn CMS platforms, Logical thinking skills, Ability to identify opportunities, Self-motivated, Ability to work independently, Ability to work as part of a team, Excellent written communication skills, Excellent verbal communication skills, Ability to identify business objectives, Ability to prioritize business objectives", "qualificationsPreferred" : "Experience with coding, Web design experience, Understanding of conversion optimization, Understanding of consumer psychology, Understanding of online marketing", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Profile: Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference. At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity. Apply today and become a part of our exciting journey! Position Overview: LawDepot is currently expanding and looking to recruit a Content Implementation Specialist in Edmonton, Alberta. In this role, you will play a hands-on part in building and launching interactive web products using our internal Content Management Systems (CMS). From creating document templates to refining questionnaires and publishing updates, you will help ensure our products are intuitive, high quality, and easy to use. This is a full-time permanent position, working 37.5 hours per week with opportunities in office or hybrid. Primary Responsibilities: - Build and publish document templates using multiple low-code or no-code Content Management System (CMS) platforms - Write and edit questionnaire content to create clear, intuitive user experiences - Conduct research and user testing to improve the customer experience - Assess the viability of new product ideas and features to expand document offerings - Prepare clear and actionable feature requests for the Development team - Create and manage project plans, track progress, and make changes to the project scope when needed - Perform peer reviews to maintain consistency and quality across products - Collaborate with our Legal, Research, Design, Development, and QA departments to create powerful documents - Analyze product and sales performance to identify opportunities for improvements - Develop and apply best practices for building and optimizing web products Knowledge and Skill Requirements: - Post-secondary education in Web Development (ex. DMIT), Writing, Communications, Business, Information Technology, Library or other relevant fields - Ability to learn, utilize, and troubleshoot various types of CMS platforms - Strong logical thinking skills, with the ability to apply structured reasoning within systems and tools (e.g., if/then logic) - Ability to identify opportunities, propose improvements, and suggest new ideas - Self-motivated with the ability to work both independently and as part of a team - Excellent written and verbal communication skills - Ability to identify and prioritize high-impact business objectives - Experience with coding or web design would be an asset - Understanding of conversion optimization, consumer psychology, and online marketing would be an asset Why You Should Join the LawDepot Team: - Excellent total compensation package - Comprehensive health and dental benefits, plus an additional Health Care Spending/ Personal Spending Account - Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours) - Three weeks paid vacation, plus bonus personal days - Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets - Company share plan - Free catered lunches for the entire office - Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities) - Casual work environment - Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team) - Free and easily accessible parking - Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away - Hybrid working arrangements for balance between getting work done at home and engaging with others in the office How to Apply: Apply for this job here or submit your application through our Careers page at https://www.lawdepot.ca/career. We thank all applicants; however, only those selected for an interview will be contacted.", "summaryDescription" : "Content Implementation Specialist at LawDepot. Skills: Content implementation, Product development, User experience design. Build document templates. Publish document templates", "createdAt" : "2026-06-14T04:00:09.616", "lastUpdated" : "2026-06-15T08:30:09.513", "ingestTimestamp" : "2026-06-14T04:00:09.616", "mongoId" : "6a2c682574d8ee00a09026be", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Structured reasoning", "Project planning", "Peer reviews", "Product analysis", "Sales performance analysis", "Content implementation", "Product development", "User experience design", "User experience", "Product strategy", "Roadmap", "User stories", "Cross-functional collaboration", "Product management", "Web development", "Writing", "Communications", "Business", "Information Technology", "Library science", "Project plans", "Track progress", "Manage scope", "Legal solutions", "Legal document creation", "Content Management System" ], "skillCount" : 26, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 636.52954, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c954a74d8ee00a098ccdc", "title" : "Lifecycle Marketing Contractor", "company" : "The Phoenix", "industry" : "Sports & Fitness", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline adjusted for mid-seniority, remote work, and non-profit industry in the United States." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-15T07:45:59.071", "fingerprint" : "bd9383ec658493d0a8b2f259683cbf510cdb8a2095d5d474f431b981647d539e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/thephoenix/jobs/5159976007", "externalId" : "5159976007", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "CONTRACT", "technicalSkills" : "Braze", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "User behavior analysis", "Segmentation strategies", "User journeys", "Optimization" ], "hardSkillsList" : [ "Lifecycle marketing", "CRM", "Retention marketing", "Engagement marketing", "Testing strategies", "Performance analysis", "Copywriting", "Messaging" ], "hardSkills" : [ { "name" : "Lifecycle marketing", "level" : "intermediate" }, { "name" : "CRM", "level" : "intermediate" }, { "name" : "Retention marketing", "level" : "intermediate" }, { "name" : "Engagement marketing", "level" : "intermediate" }, { "name" : "Testing strategies", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" }, { "name" : "Copywriting", "level" : "intermediate" }, { "name" : "Messaging", "level" : "intermediate" } ], "majorSkills" : "Lifecycle marketing, Campaign management, User engagement, Data analysis", "majorSkillsList" : [ "Lifecycle marketing", "Campaign management", "User engagement", "Data analysis" ], "coreResponsibilities" : "Conduct review of ecosystem, Deliver prioritized roadmap, Improve activation, Improve engagement, Improve retention, Improve reactivation, Identify optimization opportunities, Implement lifecycle initiatives, Provide recommendations for investment, Assess existing programs, Assess user journeys, Assess segmentation strategies, Assess engagement performance, Identify user friction, Identify drop-off, Identify opportunity, Develop roadmap, Execute roadmap, Build campaigns, Optimize campaigns, Build journeys, Optimize journeys, Build experiments, Optimize experiments, Analyze results, Provide recommendations, Provide documentation, Provide future-state roadmap", "teamCollaboration" : "Collaborating with product; Collaborating with analytics; Collaborating with marketing", "projectManagementSkills" : [ "Roadmap planning", "Project management" ], "domainKnowledge" : "Consumer apps; Digital products; Engagement platforms; Mobile apps; Community platforms; Mission-driven organizations", "domainList" : [ "consumer-apps", "digital-products", "engagement-platforms", "mobile-apps", "community-platforms", "mission-driven-organizations" ], "domainSpecificKnowledge" : [ "Consumer apps", "Digital products", "Engagement platforms", "Mobile apps", "Community platforms", "Mission-driven organizations" ], "toolProficiency" : [ "Braze" ], "communicationSkills" : "User communications", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Solving complex challenges; Identifying opportunities; Turning insights into action; Analyzing user behavior; Developing recommendations", "outcomesObjectives" : "Improve activation; Improve engagement; Improve retention; Improve reactivation", "qualificationsBasic" : "Experience leading lifecycle initiatives, Experience leading CRM initiatives, Experience leading retention initiatives, Experience leading engagement initiatives, Hands-on experience with Braze, Hands-on experience with comparable platforms, Hands-on experience with analytics tools, Experience developing testing strategies, Experience analyzing performance data, Experience translating insights, Copywriting skills, Messaging skills, Ability to prioritize opportunities, Ability to manage projects, Ability to execute with minimal oversight", "qualificationsPreferred" : "Experience supporting mobile apps, Experience supporting community platforms, Experience supporting mission-driven organizations, Experience collaborating with product teams, Experience collaborating with analytics teams, Experience collaborating with marketing teams, Familiarity with experimentation frameworks, Familiarity with user behavior analysis", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are looking for a strategic and hands-on lifecycle marketing contractor who enjoys solving complex engagement challenges, identifying opportunities independently, and turning insights into action. You are equally comfortable analyzing user behavior, building campaigns, and developing recommendations that improve long-term member engagement. The scope of this contract position includes conducting a comprehensive review of NewForm’s lifecycle marketing ecosystem and delivering a prioritized roadmap to improve activation, engagement, retention, and reactivation. During the contract period, this individual will identify opportunities for optimization, implement selected lifecycle initiatives, and provide recommendations for future lifecycle investment. Conduct an assessment of existing lifecycle marketing programs, user journeys, segmentation strategies, and engagement performance. Identify key areas of user friction, drop-off, and opportunity across the member lifecycle. Develop and execute a prioritized lifecycle optimization roadmap focused on activation, engagement, retention, and reactivation. Build and optimize a number of lifecycle campaigns, journeys, and experiments within Braze. Analyze results and provide recommendations, documentation, and future-state roadmap for ongoing lifecycle improvements QUALIFICATIONS Experience leading lifecycle, CRM, retention, or engagement initiatives for consumer apps, digital products, or engagement-driven platforms. Strong hands-on experience with Braze or comparable lifecycle marketing platforms and analytics tools. Experience developing testing strategies, analyzing performance data, and translating insights into actionable recommendations. Strong copywriting and messaging skills with the ability to create compelling user communications. Ability to independently prioritize opportunities, manage projects, and execute with minimal oversight. PREFERENCES We welcome all talented contractors to apply even if you don't have all these preferred attributes Experience supporting lifecycle programs for mobile apps, community-based platforms, or mission-driven organizations. Experience collaborating closely with product, analytics, and marketing teams. Familiarity with experimentation frameworks and user behavior analysis. CONTRACT TERMS Number of hours: Approximately 25 hours/week Location: Remote within the United States Schedule: Flexible within agreed-upon working hours End date: Initial 90-day contract with potential for long-term engagement ABOUT US The Phoenix's mission is to build a sober active community that fuels resilience and harnesses the transformational power of connection so that together we rise, recover, and live. Through activities such as CrossFit, book clubs, rock climbing, art socials, yoga, and meditation, participants build confidence, self-respect, and community. The Phoenix offers free programs, both in person and online, for anyone with 48 hours of sobriety. Since 2006, we have served hundreds of thousands of individuals with the help of thousands of volunteers across the country. At The Phoenix, we welcome people from all backgrounds and strive to create a healing-centered environment that allows everyone to bring their authentic selves to the workplace. We seek to create a workplace environment that accurately reflects the diverse communities we serve. We understand that voices of varied experiences and perspectives are central to our mission and our impact. We do not discriminate on the basis of race, color, religion, creed, gender, gender expression, pregnancy, genetic information, age, national origin, ancestry, disability, marital status, sexual orientation, or military status. The Phoenix will gladly provide reasonable accommodations during the interview process if needed. Please ask!", "summaryDescription" : "Lifecycle Marketing Contractor at The Phoenix. Skills: Lifecycle marketing, Campaign management, User engagement, Data analysis. Conduct review of ecosystem. Deliver prioritized roadmap", "postedDate" : "2026-06-13T22:29:25.710", "createdAt" : "2026-06-13T22:29:25.710", "lastUpdated" : "2026-06-15T07:45:59.071", "ingestTimestamp" : "2026-06-13T22:29:25.710", "mongoId" : "6a2c954a74d8ee00a098ccdc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Lifecycle marketing", "CRM", "Retention marketing", "Engagement marketing", "Testing strategies", "Performance analysis", "Copywriting", "Messaging", "Campaign management", "User engagement", "Data analysis", "Brand strategy", "Customer acquisition", "Growth metrics", "User behavior analysis", "Segmentation strategies", "User journeys", "Optimization", "Roadmap planning", "Project management", "Consumer apps", "Digital products", "Engagement platforms", "Mobile apps", "Community platforms", "Mission-driven organizations", "Braze" ], "skillCount" : 27, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 633.32465, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25145374d8ee00a00bb38e", "title" : "ID - Rack Lifecycle Tech, Rack Lifecycle Team", "company" : "ADSIPL", "industry" : "Operations, IT, Support Engineering, Data Center Operations, Cloud Computing", "salary" : { "min" : 750000.0, "max" : 1250000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Rack Lifecycle Tech in Mumbai, India, adjusted for the technology industry and company size." }, "location" : "Mumbai, Maharashtra, IND", "locations" : [ "Mumbai, Maharashtra, IND" ], "timestamp" : "2026-06-15T01:59:20.503", "fingerprint" : "6908599a1215ba7f34b72834e45cda1ee7be8df3355f59c194e8117f9f014e21", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10440403/apply", "externalId" : "dc0cb732-286d-46ba-af44-2f5624c551f3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mumbai", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "19.0549990,72.8692035" } ], "locationText" : "Mumbai, Maharashtra, India", "employmentType" : "FULL_TIME", "minimumEducation" : "High school or equivalent diploma", "experienceMinYears" : 2, "technicalSkills" : "Computer hardware, Computer networking", "professionalSkills" : [ "Rack installation", "Structured cabling", "Cable management", "Asset recovery", "Inventory management", "Supply chain support", "Reverse logistics" ], "hardSkillsList" : [ "Physical installation", "Cabling", "Handoff", "Decommissioning", "OTDR", "Power validation", "Quality checks", "BOM validation", "Cycle count", "Device wipe", "Media destruction", "Asset de-tagging", "Rack extraction", "Site inventory records" ], "hardSkills" : [ { "name" : "Physical installation", "level" : "intermediate" }, { "name" : "Cabling", "level" : "intermediate" }, { "name" : "Handoff", "level" : "intermediate" }, { "name" : "Decommissioning", "level" : "intermediate" }, { "name" : "OTDR", "level" : "intermediate" }, { "name" : "Power validation", "level" : "intermediate" }, { "name" : "Quality checks", "level" : "intermediate" }, { "name" : "BOM validation", "level" : "intermediate" }, { "name" : "Cycle count", "level" : "intermediate" }, { "name" : "Device wipe", "level" : "intermediate" }, { "name" : "Media destruction", "level" : "intermediate" }, { "name" : "Asset de-tagging", "level" : "intermediate" }, { "name" : "Rack extraction", "level" : "intermediate" }, { "name" : "Site inventory records", "level" : "intermediate" } ], "majorSkills" : "Rack Lifecycle Management, Data Center Operations, Structured Cabling", "majorSkillsList" : [ "Rack Lifecycle Management", "Data Center Operations", "Structured Cabling" ], "coreResponsibilities" : "Execute rack installations, Perform structured cabling, Complete OTDR and power validate results, Follow EHS protocols, Execute work orders and tasks, Perform quality checks, Identify and escalate issues, Support deployment wave readiness, Receive, verify, and stage incoming rack, Maintain accurate site inventory records, Support cycle count activities, Complete all required as-built documentation, Update CMDB/DCIM and IPAM records, Ensure handoffs are clean, Execute physical decommission activities, Perform device wipe and media destruction, Sort, label, and stage recovered assets, Update DCIM/CMDB, IPAM, and port maps, Validate reclaimed capacity, Adhere to all site-level SOPs, Complete all required safety training, Contribute to continuous improvement, Use Rack Lifecycle Team tooling accurately, Support coordination with DCO, Participate in daily stand-ups, Provide accurate, timely updates", "teamCollaboration" : "Cross-functional teams; DCO; DCEO; Network Engineering; Facilities teams; Daily stand-ups", "domainKnowledge" : "Data center infrastructure; AWS Secure Media Destruction; AWS Reverse Logistics", "domainList" : [ "data-center-infrastructure", "aws-secure-media-destruction", "aws-reverse-logistics" ], "domainSpecificKnowledge" : [ "Data center infrastructure", "AWS Secure Media Destruction", "AWS Reverse Logistics" ], "toolProficiency" : [ "Boost", "MARS", "ALM/DCLM", "CMDB/DCIM", "IPAM" ], "documentationSkills" : "As-built documentation; Port maps; Test result records; Workflow sign-offs", "continuousLearning" : "Maintain and develop technical proficiency", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "Physical installation, Cable management, Lockout/tagout (LOTO) procedures", "outcomesObjectives" : "Deliver infrastructure capacity reliably; Deliver infrastructure capacity safely; Deliver infrastructure capacity at lowest cost", "qualificationsBasic" : "2+ years computer hardware troubleshooting, 1+ years computer networking, High school or equivalent diploma", "qualificationsPreferred" : "4+ years data center experience, Experience establishing metrics, Familiarity with rack decommissioning", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion Job Summary We are looking for a detail-oriented, technically skilled Rack Lifecycle Tech to join our Rack Lifecycle Team within AWS Infrastructure Operations. In this individual contributor role, you will be a hands-on executor responsible for the physical installation, cabling, handoff, and decommissioning of racks across your assigned data center site. You are the person on the floor who turns capacity plans into operational reality. As a Rack Lifecycle Tech, you will execute structured cabling, rack installation, and decommission activities with precision and to standard — following established SOPs, escalating deviations to your team lead, and ensuring every rack you touch is installed correctly, cabled to specification, fully documented, and handed off with zero blockers. This is an individual contributor role with no people management responsibilities. Your work is foundational to AWS’s ability to deliver infrastructure capacity to customers reliably, safely, and at the lowest possible cost. Key job responsibilities \uD83D\uDD37 Rack Installation & Cabling · Execute rack installations including physical placement, power connections, grounding, and cable management per AWS standards and MOPs · Perform structured cabling including fiber/copper terminations, patch panel connections, labeling, and dressing to specification · Complete OTDR and power testing; validate results against acceptance thresholds; escalate failures to team lead promptly rather than self-resolving outside approved procedures · Follow all EHS protocols, lockout/tagout (LOTO) procedures, and safe work practices during installation activities \uD83D\uDD37 Rack Lifecycle Operations · Execute work orders and tasks assigned by the Rack Lifecycle Team Manager under direct manager direction, maintaining accurate status updates in workflow management tools (e.g., Boost, MARS) · Perform quality checks on completed cabling work including port map verification, label accuracy, and as-built documentation updates in CMDB/DCIM · Identify and escalate issues, blockers, or deviations from SOPs encountered during task execution to the team lead or manager promptly; do not self-resolve outside approved procedures · Support deployment wave readiness by participating in pre-work site walks, material staging, and tool preparation \uD83D\uDD37 Material Handling & Supply Chain Support · Receive, verify, and stage incoming rack, cable, optics, and hardware deliveries; validate against BOM and flag discrepancies · Maintain accurate site inventory records for cables, optics, patch cords, and consumables used during deployments · Support cycle count activities and assist in identifying inventory shortfalls that may impact deployment timelines \uD83D\uDD37 Handover & Documentation · Complete all required as-built documentation, port maps, test result records, and workflow sign-offs before handoff to Data Center Operations · Update CMDB/DCIM and IPAM records accurately following rack installation or decommission activities · Ensure handoffs are clean and fully documented with zero open blockers, enabling smooth transition to the next lifecycle phase \uD83D\uDD37 Rack Decommissioning · Execute physical decommission activities per assigned MOPs — including cable removal, power disconnects, asset de-tagging, and rack extraction · Perform device wipe and media destruction in compliance with AWS Secure Media Destruction and EHS policies · Sort, label, and stage recovered assets (optics, cables, PDUs, hardware) for RMA, redeployment, or secure disposal per AWS Reverse Logistics policy · Update DCIM/CMDB, IPAM, and port maps post-decom to ensure accurate space, power, and circuit records · Validate that reclaimed U-space, power, and cooling capacity is accurately recorded in the available pool \uD83D\uDD37 Quality, Safety & Compliance · Adhere to all site-level SOPs, quality standards, and governance frameworks for cabling, installation, and decommission activities · Complete all required safety training and certifications; participate in regular EHS audits and team safety briefings · Contribute to continuous improvement by identifying recurring quality issues, suggesting process improvements, and sharing feedback with the Rack Lifecycle Team Manager · Use Rack Lifecycle Team tooling (e.g., Boost, MARS, ALM/DCLM) accurately to record work, track assets, and maintain data integrity \uD83D\uDD37 Cross-Team Coordination · Support coordination with DCO, DCEO, Network Engineering, and facilities teams during active deployment or decom activities under manager guidance to ensure smooth execution · Participate in daily stand-ups and pre-work briefings; communicate clearly on task status, blockers, and schedule adherence · Provide accurate, timely updates on task completion and flag risks or delays to the team lead immediately \uD83D\uDD37 Continuous Learning & Development · Maintain and develop technical proficiency in structured cabling, fiber optics, rack installation, and data center physical infrastructure · Complete required certifications and training modules including EHS, LOTO, and any Rack Lifecycle Team-specific technical programs · Proactively seek feedback from leads and managers to improve personal performance and output quality · Support the onboarding and training of new team members; share knowledge and best practices with peers to build overall team capability and quality standards · Stay current on AWS infrastructure tooling, cabling standards, and process updates communicated by the Rack Lifecycle Team A day in the life As a Rack Lifecycle Tech, your day is on the data center floor. You might start the morning by reviewing your assigned work orders in Boost, checking in with your team lead on priorities, and staging cables and optics for a rack installation wave. By midday, you could be terminating fiber runs at a patch panel, running OTDR tests to validate loss results against acceptance thresholds, or labeling and dressing a freshly installed rack. In the afternoon, you might be updating CMDB records for completed work orders, de-tagging and staging recovered assets from an EOL decom, or helping onboard a new technician by walking them through the SOP. If you encounter a deviation from the approved MOP, you escalate it to your team lead immediately — you don't improvise. Your role is hands-on, technical, and precise — you execute the work that keeps AWS capacity on track. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma Preferred Qualifications: - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure - 4+ years of relevant work in a data center or other critical environment, or 4+ years of data center engineering or operations experience - Experience establishing metrics for measurement of engineering and operational excellence - · Familiarity with rack decommissioning including device wipe, media destruction, and asset recovery procedures Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "ID - Rack Lifecycle Tech, Rack Lifecycle Team at ADSIPL. Skills: Rack Lifecycle Management, Data Center Operations, Structured Cabling. Execute rack installations. Perform structured cabling", "postedDate" : "2026-06-13T04:00:12.375", "createdAt" : "2026-06-13T04:00:12.375", "lastUpdated" : "2026-06-15T01:59:20.503", "ingestTimestamp" : "2026-06-13T04:00:12.375", "mongoId" : "6a25145374d8ee00a00bb38e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10440403/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Physical installation", "Cabling", "Handoff", "Decommissioning", "OTDR", "Power validation", "Quality checks", "BOM validation", "Cycle count", "Device wipe", "Media destruction", "Asset de-tagging", "Rack extraction", "Site inventory records", "Rack Lifecycle Management", "Data Center Operations", "Structured Cabling", "Rack installation", "Structured cabling", "Cable management", "Asset recovery", "Inventory management", "Supply chain support", "Reverse logistics", "Data center infrastructure", "AWS Secure Media Destruction", "AWS Reverse Logistics", "Boost", "MARS", "ALM/DCLM", "CMDB/DCIM", "IPAM" ], "skillCount" : 32, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 633.07776, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c965574d8ee00a098f436", "title" : "Customer Onboarding Specialist", "company" : "evolvedMD", "industry" : "Healthcare", "salary" : { "min" : 75000.0, "max" : 90000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Dallas, TX", "locations" : [ "Dallas", "TX" ], "timestamp" : "2026-06-16T01:57:06.892", "fingerprint" : "0541fafc50580082cfcbe2f0bf9adea173775c59e368294ace3f57b083cf1bc2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.evolvedmd.com/careers?gh_jid=4705088005", "externalId" : "4705088005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dallas", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "remote", "geo" : "32.7762719,-96.7968559" } ], "locationText" : "Dallas, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Account management", "Program leadership", "Workflow execution", "Stakeholder alignment", "Cross-functional initiatives" ], "hardSkillsList" : [ "Workflow design", "Process building" ], "hardSkills" : [ { "name" : "Workflow design", "level" : "intermediate" }, { "name" : "Process building", "level" : "intermediate" } ], "majorSkills" : "Customer onboarding, Implementation lead, Workflow design", "majorSkillsList" : [ "Customer onboarding", "Implementation lead", "Workflow design" ], "coreResponsibilities" : "Lead implementation lifecycle, Develop and manage timelines, Manage success metrics, Facilitate implementation meetings, Establish rules of engagement, Establish communication cadences, Identify risks, Proactively drive resolution, Ensure customer readiness, Educate customers on CoCM workflows, Educate customers on documentation expectations, Educate customers on billing requirements, Translate requirements into workflows, Design site-specific workflows, Ensure alignment across scheduling, Ensure alignment across referral pathways, Ensure alignment across behavioral health screening, Maintain documentation of customer workflows, Translate customer workflows into internal guidance, Train clinical teams, Build trusted relationships, Navigate multi-stakeholder environments, Partner with Clinical teams, Partner with Operations teams, Partner with Billing teams, Partner with IT teams, Partner with Talent teams, Partner with Marketing teams, Serve as bridge between customer expectations and internal, Support early ramp-up, Support workflow adoption, Identify optimization opportunities, Reinforce training, Partner with Account Management for transition", "teamCollaboration" : "Cross-functional teams; Executive stakeholders; Operational stakeholders; Clinical stakeholders; Frontline staff", "projectManagementSkills" : [ "Timeline management", "Milestone tracking" ], "domainKnowledge" : "Collaborative Care Model (CoCM); Integrated behavioral health; Health system operations; Primary care integration", "domainList" : [ "collaborative-care-model-cocm", "integrated-behavioral-health", "health-system-operations", "primary-care-integration" ], "domainSpecificKnowledge" : [ "Collaborative Care Model (CoCM)", "Integrated behavioral health", "Health system operations", "Primary care integration" ], "communicationSkills" : "Executive presence; Stakeholder communication", "documentationSkills" : "Workflow documentation", "problemSolvingSkills" : "Manage ambiguity; Build process; Risk resolution", "specialRequirements" : "Quarterly travel required, Reside in Dallas, TX area", "outcomesObjectives" : "Stakeholder alignment and executive sponsorship; Clearly documented workflows; Successful deployment and integration; High engagement and buy-in; Clinical teams prepared and confident; Smooth transition to Account Management; Early indicators of value; Identify potential barriers", "qualificationsBasic" : "3+ years Enterprise onboarding, 3+ years Strategic account management, 3+ years Healthcare implementation, 3+ years M&A integration, 3+ years Health system operations, 3+ years Enterprise account onboarding, 3+ years Strategic account management, 3+ years Health system partnership implementation, 3+ years Cross-functional enterprise program leadership, Experience with complex, multi-stakeholder organizations, Demonstrated success leading cross-functional initiatives, Executive presence and communication skills, Proven ability to manage ambiguity, Proven ability to build process from scratch", "qualificationsPreferred" : "Experience with Collaborative Care Model (CoCM), Integrated behavioral health EHR implementation experience, Experience training clinical teams, Experience partnering with healthcare systems, Experience partnering with large provider groups", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Customer Onboarding Specialist Location: This position is fully remote with quarterly travel required to support new customer implementations, site readiness activities, and in-person onboarding support. Must reside in the Dallas, TX area. The Customer Onboarding Specialist serves as the implementation lead and early partnership quarterback for new evolvedMD customers. This individual is responsible for translating contractual intent into operational reality — guiding customers through onboarding, aligning stakeholders, designing site-specific workflows, and ensuring both customer teams and evolvedMD clinical staff are prepared to successfully deliver care within the Collaborative Care Model (CoCM). This role is primarily implementation-focused, with approximately 65–70% of time dedicated to implementation ownership and workflow execution and 30–35% focused on structured training and readiness activities for both customers and internal clinical teams. Compensation First year compensation $75,000 to $90,000 annually (DOE) Metric driven bonuses $1,200 annual technology allowance 401(k) company match up to 3% Qualifications Required 3+ years of experience in one or more of the following: Enterprise onboarding Strategic account management Healthcare implementation M&A integration Health system operations Enterprise account onboarding Strategic account management Health system partnership implementation Cross-functional enterprise program leadership Experience working with complex, multi-stakeholder organizations. Demonstrated success leading cross-functional initiatives independently. Strong executive presence and communication skills. Proven ability to manage ambiguity and build process from scratch. Preferred Experience with Collaborative Care Model (CoCM) or integrated behavioral health EHR implementation experience (Athena, Epic, Cerner, etc.) Experience training clinical teams Experience partnering with healthcare systems or large provider groups What Success Looks Like Strong stakeholder alignment and executive sponsorship early in the engagement Clearly documented workflows and rules of engagement Successful deployment and integration of evolvedMD clinical team members High engagement and buy-in across practice teams Clinical teams prepared and confident at go-live Smooth transition from onboarding to Account Management Early indicators of clinical, operational, and partnership value and potential barriers Key Responsibilities Customer Implementation & Activation Lead the full implementation lifecycle from contract signature through go-live and stabilization Develop and manage timelines, milestones, and success metrics Facilitate implementation meetings with executive, operational, and clinical stakeholders Establish rules of engagement and communication cadences Identify risks early and proactively drive resolution Ensure customers meet operational, clinical, and billing readiness requirements CoCM Education & Workflow Design Educate customers on CoCM workflows, documentation expectations, and billing requirements Translate requirements into practical frontline workflows Design site-specific workflows aligned with CoCM standards and local operations Ensure alignment across scheduling, referral pathways and behavioral health screening Maintain clear documentation of customer-specific workflows Translate customer workflows into internal guidance for BHMs, Care Coordinators, Clinical Managers, and Psychiatric Consultants Train clinical teams on scheduling, documentation nuances, and communication pathways Ensure teams are prepared to operate confidently on day one Relationship Building & Cross-Functional Coordination Build trusted relationships across executives, clinical leadership, and frontline staff Navigate complex multi-stakeholder environments Partner with Clinical, Operations, Billing, IT, Talent, and Marketing teams Serve as the bridge between customer expectations and internal execution Post-Go-Live Stabilization Support early ramp-up and workflow adoption Identify optimization opportunities and reinforce training Partner with Account Management for transition into long-term ownership Core Competencies Strategic & Analytical: You understand systems, incentives, and stakeholder dynamics. You can quickly assess organizational complexity and build a plan that drives alignment and execution. Enterprise-Ready: You are comfortable engaging C-suite executives while also earning trust from practice managers and frontline staff. You adjust your communication style without losing clarity or authority. Integration-Minded: You may come from M&A integration, enterprise account onboarding, or strategic account management. You understand that the first 60–90 days define the trajectory of the partnership. Builder Mentality: This is a newly scoped role. You will not have another person in the same position to lean on. You are energized by creating structure where it doesn’t yet exist and defining best practices for the future. Value-Driven: You naturally orient conversations around outcomes, ROI, operational impact, and measurable progress—not just task completion. Highly Accountable: You take ownership of results. You are energized by moving a partnership from contract signature to successful activation. You close loops. You drive clarity. You follow through. About Us At evolvedMD, we are leading the integration of behavioral health services in modern primary care. How? We use a uniquely upfront, innovative, and ongoing approach that places our clinicians on site and in person at each of the practices we serve. As one of America’s largest and most seasoned companies dedicated to integration, we fully embed behavioral health managers into a collaborative team. evolvedMD is committed to meeting patients where they are most comfortable: whether that is in person and on site at your practice location or virtual. We offer early, comprehensive, and dedicated care to help patients achieve the best possible behavioral health outcomes. To find out more about what it’s like to work at evolvedMD, visit our Resources and News page at https://www.evolvedmd.com/resources where you can learn about our culture, leaders, innovations, and impact in the community.", "summaryDescription" : "Customer Onboarding Specialist at evolvedMD. Skills: Customer onboarding, Implementation lead, Workflow design. Lead implementation lifecycle. Develop and manage timelines", "postedDate" : "2026-06-14T20:14:18.784", "createdAt" : "2026-06-14T20:14:18.784", "lastUpdated" : "2026-06-16T01:57:06.892", "ingestTimestamp" : "2026-06-14T20:14:18.784", "mongoId" : "6a2c965574d8ee00a098f436", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 90000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Workflow design", "Process building", "Customer onboarding", "Implementation lead", "Account management", "Program leadership", "Workflow execution", "Stakeholder alignment", "Cross-functional initiatives", "Timeline management", "Milestone tracking", "Collaborative Care Model (CoCM)", "Integrated behavioral health", "Health system operations", "Primary care integration" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 632.3284, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 60588, "totalPages" : 1212, "hasNext" : true, "hasPrevious" : false } }

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