Saily
Technology
CustomerLifecycleManager
Neural analysis suggests this role is
optimal for Mid-Senior candidates.
“Customer Lifecycle Manager at Saily. Skills: Customer lifecycle strategies, Communication strategies, Customer value management. Collaborate on customer lifecycle strategies. Set up trigger-based communication flows”
What You'll Achieve.
Drive engagement; Drive up-sell; Drive cross-sell; Drive retention; Maximize customer value; Boost engagement; Reduce churn
Industry & Context.
Data interpretation; Turn insights into actions
What They're Looking For.
Must Have
Previous experience in CVM, Previous experience in CRM, Previous experience in Lifecycle Marketing, B2C segment experience, B2B segment experience, Telecom experience preferred, Travel experience preferred, Subscription-based business experience preferred, Experience with CRM tools, Experience with marketing automation platforms, Analytical mindset, Result-oriented mindset, Interpret data into actions, Collaborate cross-functionally, Thrive in fast-paced environment, Thrive in high-growth environment
Nice to Have
Braze experience preferred
What You'll Do.
Collaborate on customer lifecycle strategies
Set up trigger-based communication flows
Maximize customer value
Collaborate with marketing teams
Collaborate with product teams
Collaborate with data teams
Gather customer feedback
Analyze customer feedback
How You'll Work.
Team & Collaboration
Cross-functional teams; Marketing teams; Product teams; Data teams
Full Job Description
AT SAILY, WE’RE REMOVING THE HASSLE FROM GETTING SECURE DATA PLANS WHILE TRAVELING. No roaming charges, no plastic SIM cards. Just fast, secure mobile data in 200+ countries. Join the team behind Lonely Planet’s #1 eSIM—built for explorers, powered by NordVPN. Your impact? Helping people stay securely connected, wherever they go. Come aboard with Saily, our new eSIM service designed for travelers and explorers! We’re bringing our expertise in cybersecurity to an essential product that makes travel effortless and more sustainable while avoiding unexpected roaming costs. Becoming #3 globally in less than a year, and on a steep growth trajectory to number one. Join the Saily crew to build technology that connects the world. We are currently looking for a team member to join Saily’s Commercial team. We are responsible for Saily’s commercial success through developing offering models, campaigns and new business opportunities. Engagement that enhances business growth is key, thus we thoroughly listen to our customers' needs, analyze data, track market trends and competition. This role will be responsible for introducing new features and upsell opportunities to grow revenue within our current customer base, and will create communication strategies to unlock possibilities with a newly targeted B2B segment. If you enjoy diving into customers' behavior and are capable of turning data into action, you are welcome to apply. MAIN RESPONSIBILITIES - Collaborate on customer lifecycle strategies that drive engagement, up-/cross-sell and retention. - Set up trigger-based communication flows across customer lifecycle - onboarding, engagement, retention, and win-back - using a marketing automation platform. - Continuously test and optimize messaging, offers, frequency, and channel mix (email, in-app, push notifications) to maximize customer value, boost engagement and reduce churn. - Collaborate with marketing, product, data teams to balance business growth with exceptional customer e
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