CMC Markets

FinTech

Lifecycle&EngagementManager

Sydney, New South Wales, Australia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Lifecycle & Engagement Manager at CMC Markets. Skills: Lifecycle marketing, Customer engagement, Marketing automation. Lead lifecycle engagement. Shape customer communications”

What You'll Achieve.

Drive engagement; Drive retention; Drive long-term customer value; Impact customer adoption; Impact customer retention; Impact revenue growth

Industry & Context.

FinTech
Problems you'll solve

Turning complex challenges into practical solutions

What They're Looking For.

Must Have

Experience in CRM, Lifecycle marketing experience, Customer engagement experience, Hands-on experience with Braze, Experience with a similar marketing automation platform, Experience working with external partners, Experience with clients, Experience with B2B stakeholders, Analytical skills, Data-driven approach

Nice to Have

Interest in financial services, Interest in investing, Interest in fintech

What You'll Do.

Lead lifecycle engagement

Shape customer communications

Build automated journeys

Optimize automated journeys

Manage stakeholder relationships

Use customer insights

Improve platform adoption

Deliver seamless customer experiences

Support growth of strategic partnerships

How You'll Work.

Team & Collaboration

Working closely with Product Marketing; Working closely with Data teams; Working closely with Compliance teams; Working closely with Performance teams

Communication Scope

Influencing stakeholders

Full Job Description

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering. As we continue to expand our products, partnerships and global footprint, we're looking for a Lifecycle & Engagement Manager to help drive engagement, retention and long-term customer value across our retail, partner and white-label channels. This opportunity gives you exposure to multiple major banking partners, allowing you to influence customer engagement strategies across a diverse portfolio of financial services organisations. You'll help shape how customers move from partner ecosystems onto the CMC Markets platform, guiding critical onboarding, migration, education and engagement journeys that directly impact customer adoption, retention and revenue growth. **Why You 'll like working here ** Just some of the reasons you’ll love working here include: * **Leave benefits:** Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community. * **$0 Trades:** Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders! * **Continuous learning:** Our L&D offering covers both technical and performance training, ensuring you're always learning new skills. * **Unlimited access** to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of re

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