CustomerLifecycleSpecialist

Hi there, I’m Penny, Head of Customer Success at TestGorilla. We’re excited to share more about the Customer Lifecycle Specialist role and our team.     ABOUT TESTGORILLA At TestGorilla, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you’ll play an instrumental role in creating a world where skills matter most! ABOUT THE ROLE As our Customer Lifecycle Specialist, you’ll own how customers experience and learn about TestGorilla from the moment they sign up through to every renewal. Mapping, building and continuously improving the journeys, communications and education that drive adoption, retention and value realisation. This is an end-to-end journey owner role. You’ll design the journey, build it in customer.io http://customer.io, write the messaging and the education that powers it, and use AI heavily to scale across every persona and every use case. You’ll combine behavioral signals, product usage data and customer health to deliver the right message and learning at exactly the moment the user needs it. This role is passionate about the product and collaborates closely with CS ops, PMM, product and support and act as the translation to customer value through communication. Every customer touchpoint will be connected, personalised and relevant. This role suits someone who ambitiously uses AI, drives execution at pace and has proven ability to harness AI to analyse and drive reven