Multitude Insights
SaaS
ImplementationManager
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“Implementation Manager at Multitude Insights. Skills: Customer onboarding, Platform configuration, Change management. Lead end-to-end implementations. Own onboarding and implementation process”
What You'll Achieve.
Agencies launch smoothly and quickly; Customers adopt BLTN; Implementation processes become repeatable; Implementation processes become scalable; Customer trust strengthens; Customer retention strengthens; Implementation function evolves
Industry & Context.
Problem solving; Troubleshooting
What They're Looking For.
Must Have
6+ years experience, Manage complex implementations, Manage multiple concurrent implementations, Hands-on contribution, Lead customer onboarding, Excellent communication skills, Builder mindset, Balance speed, organization, experience
Nice to Have
Gov-tech experience preferred, Public sector technology experience preferred, Law enforcement-adjacent environments experience preferred, Startup environment experience a plus, Early-stage environment experience a plus
What You'll Do.
Lead end-to-end implementations
Own onboarding and implementation process
Manage project timelines
Manage stakeholder communication
Drive implementation workstreams
Handle portions of work directly
Configure customer environments
Ensure implementations stay on track
Deliver customer experience
Drive customer adoption
Conduct workflow assessments
Conduct technical scoping
Document current state workflows
Develop future state workflow maps
Guide customers through change management
Collaborate with Customer Success Managers
Deliver onboarding sessions
Act as trusted partner
Create scalable implementation playbooks
Create best practices
Capture lessons learned
Improve how Multitude deploys
Define operational infrastructure
Track implementation outcomes
Identify ways to improve speed
Identify ways to improve adoption
Identify ways to improve satisfaction
Partner with Engineering
Partner with Customer Success
Ensure successful customer launches
Translate customer needs
Translate implementation feedback
Identify implementation risks
Drive resolution across teams
Provide frontline customer insight
How You'll Work.
Team & Collaboration
Internal and external teams; Cross-functional teams; Customer Success Managers; Product; Engineering; Customer Success
Communication Scope
Stakeholder communication; Customer communication; Agency leadership communication
Process & Methodology
Project management, Organizational skills, Execution
Full Job Description
ABOUT MULTITUDE INSIGHTS Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, transforms siloed law-enforcement bulletins and investigative intel into a searchable, AI-powered network that connects cities, counties, and states. Agencies use BLTN to create, share, and link critical information in real time — surfacing patterns analysts often miss and accelerating case resolution across jurisdictions. We're backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County. Our mission is simple: give law enforcement the clarity and confidence they need to protect the public. We turn information into awareness — and awareness into action. If you want to build category-defining technology that directly impacts community safety — and join a team on a hyper-growth trajectory — this is the place to do the most meaningful work of your career. THE ROLE Multitude Insights is hiring an Implementation Lead to own the onboarding and activation experience for new agency partners. This is not a pure project management role — we’re looking for someone who can both coordinate the work and help execute it. You’ll lead agencies from kickoff through go-live, helping configure our platform using tools built by our Engineering team, guiding change management, supporting training, and ensuring customers successfully adopt BLTN as part of their daily workflows. This is a foundational role on an early team. We’re looking for someone with a builder mindset who is excited to create the systems, playbooks, and implementation infrastructure that will scale with the company over time. Implementation at Multitude is core to customer success. Your job is to ensure agencies get up and running quickly, realize value fast, and become long-term partners. RESPONSIBILITIES - Lead End-to-End Implementations - Own the onboarding and implementation process from kickoff through go-live and stabilization. - Manage project t
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