EnterpriseImplementationProgramManager

## Accountabilities Own the end-to-end enterprise implementation lifecycle, serving as the central program lead from contract signature through first value realization and structured handoff to Customer Success. Build and manage master implementation plans, including timelines, dependencies, RACI structures, milestone tracking, and multi-workstream coordination across internal and external teams. Lead all implementation cadences including kick-offs, weekly status reviews, executive updates, and cross-functional alignment meetings to ensure delivery progress and transparency. Coordinate across internal stakeholders (CSM, TAM, Support, Product, Engineering) and customer-side teams (IT, Security, business units, sponsors) to ensure alignment and execution. Identify, document, and mitigate implementation risks through proactive risk management frameworks and escalation processes. Participate in select strategic pre-sales engagements to assess implementation complexity and shape realistic delivery plans before contract signature. Drive early adoption success and structured handoff to Customer Success, ensuring clear documentation of decisions, outcomes, and open items. Contribute to the development and continuous improvement of enterprise implementation playbooks, frameworks, and best practices across segments. Requirements: 5–8 years of experience in implementation management, program management, or professional services within B2B SaaS, including at least 3 years working with enterprise customers ($100K+ ACV). Proven ability to manage complex, multi-stakeholder implementations across business units, departments, and technical teams. Strong expertise in program and project management fundamentals, including dependency tracking, risk mitigation, and structured governance frameworks. Excellent executive communication skills with the ability to lead status meetings and translate technical concepts into business outcomes. Experience working in cross-functional “pod” environ