{ "count" : 131424, "data" : [ { "id" : "6a2c91af74d8ee00a0983ce0", "title" : "Senior Fraud and Disputes Manager", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 70000.0, "max" : 105000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Fraud and Disputes Manager in Manchester, UK, adjusted for manager-level seniority in the FinTech industry." }, "location" : "Manchester, England, United Kingdom", "locations" : [ "Manchester", "England", "United Kingdom" ], "timestamp" : "2026-06-15T07:13:04.523", "fingerprint" : "51f44180746c03be2dd90f23d912f1712882e49231c139d087b317fc8e39094d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8589973002", "externalId" : "8589973002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Risk strategy", "Control frameworks", "Customer journey enhancement", "Capacity planning", "SLA management", "Training development", "Competency development", "Fraud trend monitoring", "Process optimization", "Performance tracking" ], "hardSkillsList" : [ "Fraud prevention", "Disputes investigation", "Risk assessment", "Control design", "Control testing" ], "softSkillsList" : [ "Leadership", "Coaching" ], "hardSkills" : [ { "name" : "Fraud prevention", "level" : "intermediate" }, { "name" : "Disputes investigation", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Control design", "level" : "intermediate" }, { "name" : "Control testing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Coaching" } ], "majorSkills" : "Fraud and Disputes, Risk Management, Team Leadership", "majorSkillsList" : [ "Fraud and Disputes", "Risk Management", "Team Leadership" ], "coreResponsibilities" : "Lead Fraud Prevention teams, Lead Disputes Investigation teams, Develop Fraud Prevention teams, Develop Disputes Investigation teams, Oversee fraud operations, Oversee disputes operations, Ensure regulatory compliance, Monitor emerging fraud trends, Implement fraud strategies, Refine disputes strategies, Design control frameworks, Maintain control frameworks, Act as escalation point, Leverage technology, Leverage data, Optimize processes, Enhance customer experience, Track KPIs, Track KRIs", "teamCollaboration" : "Cross-functional teams; Second line of defence teams", "domainKnowledge" : "UK regulatory requirements; US regulatory requirements; Scheme rules; Industry standards; Financial services; Business customers", "domainList" : [ "uk-regulatory-requirements", "us-regulatory-requirements", "scheme-rules", "industry-standards", "financial-services", "business-customers" ], "domainSpecificKnowledge" : [ "UK regulatory requirements", "US regulatory requirements", "Scheme rules", "Industry standards", "Financial services", "Business customers" ], "continuousLearning" : "Annual Learning Budget; Wellbeing Budget", "problemSolvingSkills" : "Solutions-driven approach; Analytical thinker; Complex data interpretation; Evidence-based decision-making", "outcomesObjectives" : "Minimise financial losses; Manage operational risk; Drive performance; Continuous improvement", "qualificationsBasic" : "Financial services leader, Disputes and fraud focus, Business customers specialization, Pragmatic leader, Solutions-driven approach, Leading high-performing teams, Fast-paced environments experience, Deep knowledge regulatory requirements, Deep knowledge legal requirements, Risk assessment experience, Control design experience, Control testing experience, Analytical thinker, Complex data interpretation, Evidence-based decision-making", "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Manchester | \uD83C\uDFE2 3 days a week in the office. Fraud and Disputes / Customer Operations \uD83D\uDE80 We’re seeking an experienced Senior Leader in Fraud and Disputes Operations to lead our teams supporting our customers across the UK and US. This is a high-impact role that extends well beyond day-to-day management; and you’ll play a key role in defining and evolving our risk strategy, enhancing our control frameworks, and improving the end-to-end customer journey. Working cross-functionally across Capital on Tap, you’ll champion continuous improvement, minimise losses, and play a critical role in upholding our reputation for operational excellence. Key Responsibilities \uD83D\uDC4F Lead, coach, and develop high-performing Fraud Prevention and Disputes Investigation teams, fostering a culture of excellence and continuous improvement. Oversee day-to-day fraud and disputes operations, including capacity planning, scheduling, SLA management, training, and competency development. Ensure full compliance with UK and US regulatory requirements, scheme rules, and deadlines, staying current with evolving industry standards. Monitor emerging fraud trends and collaborate with second line of defence teams to implement and refine fraud and disputes strategies. Design and maintain robust control frameworks to minimise financial losses, manage operational risk, and act as an escalation point for complex cases. Leverage technology and data to optimise processes, enhance customer experience, and track KPIs/KRIs to drive performance and continuous improvement. We’re Looking For \uD83D\uDD0D An experienced financial services leader specialising in disputes and fraud, with a focus on business customers. An adaptable and pragmatic leader with a hands-on, solutions-driven approach to problem solving. A proven track record of leading high-performing teams in fast-paced, dynamic environments. A subject matter expert with deep knowledge of regulatory and legal requirements, and extensive experience in risk assessment and control design and testing. An analytical thinker skilled in interpreting complex data and driving evidence-based decision-making. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. Interview Process \uD83E\uDD1D Stage 1: 30 minute call with a Talent Partner Stage 2: 60 minute interview with our Customer Operations Director Stage 3: 60 minute interview with our People team and a peer Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Senior Fraud and Disputes Manager at Capital on Tap. Skills: Fraud and Disputes, Risk Management, Team Leadership. Lead Fraud Prevention teams. Lead Disputes Investigation teams", "postedDate" : "2026-06-13T20:48:22.244", "createdAt" : "2026-06-13T20:48:22.244", "lastUpdated" : "2026-06-15T07:13:04.523", "ingestTimestamp" : "2026-06-13T20:48:22.244", "mongoId" : "6a2c91af74d8ee00a0983ce0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Fraud prevention", "Disputes investigation", "Risk assessment", "Control design", "Control testing", "Leadership", "Coaching", "Fraud and Disputes", "Risk Management", "Team Leadership", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Risk strategy", "Control frameworks", "Customer journey enhancement", "Capacity planning", "SLA management", "Training development", "Competency development", "Fraud trend monitoring", "Process optimization", "Performance tracking", "UK regulatory requirements", "US regulatory requirements", "Scheme rules", "Industry standards", "Financial services", "Business customers" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 1266.9724, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2aa01a74d8ee00a06a7a0a", "title" : "Fraud & Disputes Specialist", "company" : "Lendable", "industry" : "Operations", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Fraud & Disputes Specialist in London, United Kingdom, adjusted for the FinTech industry." }, "location" : "London, United Kingdom", "locations" : [ "London, United Kingdom" ], "timestamp" : "2026-06-14T20:12:17.697", "fingerprint" : "f5293d9a40aa9d580e232e30b77e98f96e360ef281dcf3fe85d0bec0a1c68c00", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/lendable/d5ae94a7-6d06-4ebb-a9ea-aa5c0edd8a49/application", "externalId" : "d5ae94a7-6d06-4ebb-a9ea-aa5c0edd8a49", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Financial crime", "Customer protection" ], "hardSkillsList" : [ "Case management", "Fraud investigation", "Dispute resolution", "Chargeback processing" ], "softSkillsList" : [ "Judgment", "Integrity" ], "hardSkills" : [ { "name" : "Case management", "level" : "intermediate" }, { "name" : "Fraud investigation", "level" : "intermediate" }, { "name" : "Dispute resolution", "level" : "intermediate" }, { "name" : "Chargeback processing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Judgment" }, { "name" : "Integrity" } ], "majorSkills" : "Fraud, Disputes, Chargebacks", "majorSkillsList" : [ "Fraud", "Disputes", "Chargebacks" ], "coreResponsibilities" : "Investigate complex third-party credit card fraud, Resolve complex third-party credit card fraud, Investigate consumer card disputes, Resolve consumer card disputes, Investigate Section 75 claims, Resolve Section 75 claims, Ensure compliance with Mastercard guidelines, Communicate with customers, Manage account takeovers, Manage scams, Execute structured processes, Identify trends, Suggest improvements to controls, Suggest improvements to workflows, Suggest automation opportunities, Stay ahead of emerging fraud typologies, Stay ahead of regulatory changes, Stay ahead of new operational tools, Share expertise, Contribute to team environment", "teamCollaboration" : "Improvement-focused team; Collaborative team culture", "domainKnowledge" : "Credit card fraud; Consumer card disputes; Section 75 claims; Mastercard guidelines; UK regulatory standards; USA regulatory standards; Financial crime", "domainList" : [ "credit-card-fraud", "consumer-card-disputes", "section-75-claims", "mastercard-guidelines", "uk-regulatory-standards", "usa-regulatory-standards", "financial-crime" ], "domainSpecificKnowledge" : [ "Credit card fraud", "Consumer card disputes", "Section 75 claims", "Mastercard guidelines", "UK regulatory standards", "USA regulatory standards", "Financial crime" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Continuous learning", "problemSolvingSkills" : "Problem solving", "qualificationsBasic" : "Prior experience with credit or debit card fraud, Prior experience with disputes, Prior experience with chargebacks", "qualificationsPreferred" : "Good working knowledge of scheme rules, Good working knowledge of UK regulatory standards, Good working knowledge of USA regulatory standards, Mastercard guidelines knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s newest unicorns with a team of just over 700 people - Among the fastest-growing tech companies in the UK - Profitable since 2017 - Backed by top investors including Balderton Capital and Goldman Sachs - Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role: As a Fraud & Disputes Specialist, you'll be at the forefront of protecting our credit card customers and business from financial crime, playing a vital role in our Fraud and Financial Crime Team. You'll have end-to-end ownership of complex investigations, making a direct impact on customer experience, and the effectiveness of our UK & US card products. Key Responsibilities: - End-to-End Case Ownership: Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines. - Customer-Centric Resolution: Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment. - Operational Excellence & Digital Adoption: Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities. You'll be a champion for new technologies, helping us work smarter and faster. - Continuous Learning: Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment. Your Experience & Skills: - Essential: Prior experience working with credit or debit card fraud, disputes, or chargebacks. - Advantageous: Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA. - Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism. - Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment. - Digitally savvy and eager to embrace automation and new technologies. - Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements. - Excellent written and verbal English communication skills. Your Profile & Approach: - Customer-Focused: Deeply committed to customer protection and delivering positive outcomes. - Accountable: Takes personal ownership for every case and champions process enhancements. - Proactive & Solutions-Oriented: Open to new approaches, including automation and digital transformation. - Constructive & Collaborative: Eager to identify better ways of working and contribute to a supportive team culture. - Maintains the highest standards of confidentiality, integrity, and compliance. Interview Process: - Initial call with the Talent team - A 15 minute Cognitive Assessment - An onsite Interview and assessment with the Fraud & Disputes Manager - Interview with the Head of Fraud and Financial Crime LIFE AT LENDABLE - Winning team: the opportunity to scale up one of the world’s most successful fintech companies - Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites - Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls - Health coverage: support for your physical and mental wellbeing, including private health cover - Retirement & savings: long-term financial wellbeing through retirement savings plans - Employee referral programme: earn a competitive bonus when you refer successful new team members - Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations - Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog https://blog.lendable.co.uk/!", "summaryDescription" : "Fraud & Disputes Specialist at Lendable. Skills: Fraud, Disputes, Chargebacks. Investigate complex third-party credit card fraud. Resolve complex third-party credit card fraud", "postedDate" : "2026-06-11T20:57:59.400", "createdAt" : "2026-06-11T20:57:59.400", "lastUpdated" : "2026-06-14T20:12:17.697", "ingestTimestamp" : "2026-06-11T20:57:59.400", "mongoId" : "6a2aa01a74d8ee00a06a7a0a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Case management", "Fraud investigation", "Dispute resolution", "Chargeback processing", "Judgment", "Integrity", "Fraud", "Disputes", "Chargebacks", "Financial crime", "Customer protection", "Credit card fraud", "Consumer card disputes", "Section 75 claims", "Mastercard guidelines", "UK regulatory standards", "USA regulatory standards" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "uk-fraud", "dataQualityScore" : 0.8888889, "_score" : 908.6075, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Fintech" }, { "id" : "6a210e9074d8ee00a0af83c1", "title" : "Program Manager III, Fraud and Risk Management Operations, Google Store", "company" : "Google", "industry" : "E-Commerce", "salary" : { "min" : 175000.0, "max" : 260000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-seniority Program Manager III in E-commerce at a large tech company in Mountain View, CA, adjusted for Google's compensation practices." }, "location" : "[Mountain View, CA, USA, [100 Bay Vw Dr, Mountain View, CA 94043, USA], Mountain View, 94043, CA, US]", "locations" : [ "[Mountain View, CA, USA, [100 Bay Vw Dr, Mountain View, CA 94043, USA], Mountain View, 94043, CA, US]" ], "timestamp" : "2026-06-16T11:40:06.950", "fingerprint" : "1598a599f86a97db41683c2eb1776b987454340926ab0e948b01c2f56701beed", "source" : "google", "language" : "en", "externalId" : "83159685019902662", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mountain View", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3893889,-122.0832101" } ], "locationText" : "Mountain View, California, United States", "experienceLevel" : "Manager", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Program Manager III, Fraud and Risk Management Operations, Google Store at Google", "postedDate" : "2026-06-16T01:50:12.452", "createdAt" : "2026-06-16T01:50:12.452", "lastUpdated" : "2026-06-16T11:40:06.950", "ingestTimestamp" : "2026-06-16T01:50:12.452", "mongoId" : "6a210e9074d8ee00a0af83c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 260000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 840.3398, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.9 }, { "id" : "6a307eb1f292fd229c051785", "title" : "Payment & Fraud Analytics Manager", "company" : "B2Spin", "industry" : "BI", "salary" : { "min" : 55000.0, "max" : 80000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Gaming industry in Malta, adjusted for seniority and company size." }, "location" : "Malta Office", "locations" : [ "Malta Office", "Poland", "Portugal", "Georgia", "Serbia" ], "timestamp" : "2026-06-16T13:01:16.693", "fingerprint" : "67deadec0de15bd0a5da8b3c8c1ce18a866830a252e64c1de5466aed7a85e9e1", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/b2spin/4281648a-c558-4e46-aed0-41696ba80a1f/application", "externalId" : "4281648a-c558-4e46-aed0-41696ba80a1f", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Malta", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Malta", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SQL, Tableau, PowerBI, Looker, Python", "professionalSkills" : [ "Data analysis", "Predictive insights", "Risk-scoring models" ], "hardSkillsList" : [ "Payment analytics", "Fraud analytics", "Detection logic", "Bonus abuse detection", "Multi-accounting detection", "Synthetic identity detection", "Chargeback mitigation" ], "softSkillsList" : [ "Analytical thinking" ], "hardSkills" : [ { "name" : "Payment analytics", "level" : "intermediate" }, { "name" : "Fraud analytics", "level" : "intermediate" }, { "name" : "Detection logic", "level" : "intermediate" }, { "name" : "Bonus abuse detection", "level" : "intermediate" }, { "name" : "Multi-accounting detection", "level" : "intermediate" }, { "name" : "Synthetic identity detection", "level" : "intermediate" }, { "name" : "Chargeback mitigation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical thinking" } ], "majorSkills" : "Payment analytics, Fraud analytics, Data visualization, Machine learning", "majorSkillsList" : [ "Payment analytics", "Fraud analytics", "Data visualization", "Machine learning" ], "coreResponsibilities" : "Define payment analytics vision, Execute payment analytics strategy, Analyze payment data, Create dashboards, Inform strategic decisions, Implement strategies to reduce payment declines, Recover failed transactions, Identify conversion bottlenecks, Lead chargeback mitigation efforts, Analyze chargeback trends, Implement automated triggers, Develop detection logic, Build risk-scoring models", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Social Casino gaming; Gaming ecosystem; Payment declines; Failed transactions; Conversion bottlenecks; Chargeback mitigation; Bonus abuse; Multi-accounting; Synthetic identities", "domainList" : [ "social-casino-gaming", "gaming-ecosystem", "payment-declines", "failed-transactions", "conversion-bottlenecks", "chargeback-mitigation", "bonus-abuse", "multi-accounting", "synthetic-identities" ], "domainSpecificKnowledge" : [ "Social Casino gaming", "Gaming ecosystem", "Payment declines", "Failed transactions", "Conversion bottlenecks", "Chargeback mitigation", "Bonus abuse", "Multi-accounting", "Synthetic identities" ], "toolProficiency" : [ "Tableau", "PowerBI", "Looker" ], "communicationSkills" : "Cross-functional partnership", "innovationCreativity" : "Innovate analysis approach", "problemSolvingSkills" : "Analytical thinking", "outcomesObjectives" : "Improve success rates; Improve conversions; Protect merchant accounts", "qualificationsBasic" : "SQL skills, 5+ years experience in payments and fraud analytics, Player-Coach mindset", "qualificationsPreferred" : "Python skills for advanced analytics, Experience in the gambling industry", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "PAYMENT & FRAUD ANALYTICS MANAGER We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it. The Role Lead our payment and fraud analytics strategy, driving data-driven decisions that optimize financial performance and protect our gaming ecosystem. What you will be doing • Define and execute the vision for payment analytics, moving beyond standard reporting to predictive insights that improve success rates and conversions • Analyze payment data using SQL and create compelling dashboards with Tableau, PowerBI, or Looker to inform strategic decisions • Implement strategies to reduce payment declines, recover failed transactions, and identify conversion bottlenecks • Lead chargeback mitigation efforts by analyzing trends and implementing automated triggers to protect merchant accounts • Develop detection logic to identify bonus abuse, multi-accounting patterns, and synthetic identities • Collaborate with cross-functional teams to build risk-scoring models that balance security with player experience What we are looking for • Strong SQL skills with experience in data visualization tools (Tableau, PowerBI, Looker) • Proven experience in the gambling industry, particularly in payments and fraud analytics • \"Player-Coach\" mindset with demonstrated ability to manage teams while staying hands-on with data analysis • Python skills are a strong advantage for advanced analytics and modeling • Strong analytical thinking with exceptional attention to detail • Excellent collaboration and communication skills for cross-functional partnership Why you will love it You'll thrive in our high-pace, high-growth environment where your curiosity directly shapes million-dollar decisions. Every insight you uncover translates into real business impact, while you build and lead a team that thinks strategically about the brands they own. You'll have the freedom to innovate your approach to analysis while working at the cutting edge of gaming analytics and machine learning. Equal Opportunities Statement We hire based on skills, drive, and ideas — nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.", "summaryDescription" : "Payment & Fraud Analytics Manager at B2Spin. Skills: Payment analytics, Fraud analytics, Data visualization, Machine learning. Define payment analytics vision. Execute payment analytics strategy", "createdAt" : "2026-06-16T01:59:43.861", "lastUpdated" : "2026-06-16T13:01:16.693", "ingestTimestamp" : "2026-06-16T01:59:43.861", "mongoId" : "6a307eb1f292fd229c051785", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Payment analytics", "Fraud analytics", "Detection logic", "Bonus abuse detection", "Multi-accounting detection", "Synthetic identity detection", "Chargeback mitigation", "Analytical thinking", "Data visualization", "Machine learning", "Data analysis", "Predictive insights", "Risk-scoring models", "Social Casino gaming", "Gaming ecosystem", "Payment declines", "Failed transactions", "Conversion bottlenecks", "Bonus abuse", "Multi-accounting", "Synthetic identities", "Tableau", "PowerBI", "Looker" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 776.9428, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c926c74d8ee00a0985bd1", "title" : "Program Manager - Customer Experience", "company" : "Blueprint Technologies", "industry" : "Technology", "salary" : { "min" : 100000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T09:53:27.087", "fingerprint" : "5d8ced111c56005ec995cf0cd566e379dfd6313e1311b9e6a06d8e7a0bcb2182", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8003490", "externalId" : "8003490", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Program execution", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Status reporting", "Program insights" ], "hardSkillsList" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting" ], "hardSkills" : [ { "name" : "Workback planning", "level" : "intermediate" }, { "name" : "Execution management", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "UAT program management", "level" : "intermediate" }, { "name" : "Phased rollout management", "level" : "intermediate" }, { "name" : "Iterative rollout management", "level" : "intermediate" }, { "name" : "Cross-functional coordination", "level" : "intermediate" }, { "name" : "Presentation development", "level" : "intermediate" }, { "name" : "Status reporting", "level" : "intermediate" } ], "majorSkills" : "Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning", "majorSkillsList" : [ "Program execution", "Customer experience initiatives", "Cross-functional coordination", "Readiness planning" ], "coreResponsibilities" : "Drive program execution, Drive resolution, Communicate tradeoffs, Plan UAT programs, Execute UAT programs, Define validation phases, Manage phased deployments, Coordinate participant onboarding, Coordinate participant access, Coordinate participant training, Coordinate participant logistics, Synthesize feedback, Manage staged rollout processes, Facilitate feedback loops, Facilitate office hours, Facilitate iteration cycles, Maintain issue tracking, Maintain feedback tracking, Maintain resolution tracking, Partner with engineering teams, Partner with customer experience teams, Partner with readiness teams, Align timelines, Align deliverables, Translate feedback, Prioritize inputs, Ensure alignment across workstreams, Coordinate readiness activities, Coordinate training, Coordinate communications, Coordinate launch preparation, Manage asset development, Manage publication workflows, Manage compliance approvals, Ensure deliverables are complete, Develop presentations, Develop executive updates, Provide status reporting, Provide program insights, Build stakeholder relationships", "teamCollaboration" : "Cross-functional stakeholders; Engineering teams; Field teams; Customer experience teams; Readiness teams; Parallel workstreams", "projectManagementSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT programs", "Phased rollouts", "Iterative rollouts" ], "domainKnowledge" : "Customer experience; Program delivery; Readiness planning; Post-incident engagement", "domainList" : [ "customer-experience", "program-delivery", "readiness-planning", "post-incident-engagement" ], "domainSpecificKnowledge" : [ "Customer experience", "Program delivery", "Readiness planning", "Post-incident engagement" ], "toolProficiency" : [ "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "communicationSkills" : "Written communication; Verbal communication; Presentation skills; Executive updates", "continuousLearning" : "Professional growth; Development opportunities", "problemSolvingSkills" : "Problem-solving; Actionable insights", "outcomesObjectives" : "Successful rollout; Successful adoption; Maintain customer trust; Restore customer trust", "qualificationsBasic" : "5-7+ years program management, Workback planning experience, Execution management experience, Risk mitigation experience, Run UAT programs experience, Run pilots experience, Phased rollouts experience, Iterative rollouts experience, Cross-functional coordination skills, Excellent communication skills, PowerPoint expertise, Operate in ambiguous environments, Organizational skills, Problem-solving skills, Time management skills, Experience with collaboration tools, Experience with project tracking tools, Experience with document collaboration platforms, 1+ year enterprise environment experience", "qualificationsPreferred" : "PMP or PMI certification, Agile/SCRUM methodologies experience, Ring-based deployment familiarity, Experimental rollout frameworks familiarity, Customer experience programs experience, Readiness programs experience, Enablement programs experience, Work with engineering teams experience, Proficiency with modern collaboration tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role You will serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives. Operating in a fast-paced, ambiguous environment, you will act as the connective layer between program strategy and operational delivery—partnering with cross-functional stakeholders, engineering teams, and field teams to ensure successful rollout and adoption of programs. This role is highly execution-focused and requires strong ownership of workback planning, stakeholder alignment, and iterative rollout processes. You will play a key role in ensuring customer trust is maintained and restored through structured program delivery, readiness planning, and post-incident engagement frameworks. Key Responsibilities Program Execution proactively drive resolution and communicate tradeoffs UAT & Validation Ownership Plan and execute User Acceptance Testing (UAT) programs end-to-end Define validation phases and manage phased (“ring-based”) deployments Coordinate participant onboarding, access, training, and logistics Capture and synthesize feedback into structured, actionable insights Phased Rollouts & Iteration Manage staged rollout processes with clear entry and exit criteria Facilitate feedback loops, office hours, and iteration cycles Maintain centralized tracking of issues, feedback, and resolutions Cross-Functional Coordination Partner with engineering, customer experience, and readiness teams to align timelines and deliverables Translate user and field feedback into clear, prioritized inputs Ensure alignment across parallel workstreams to avoid fragmentation Readiness & Enablement Coordinate readiness activities including training, communications, and launch preparation Manage asset development, publication workflows, and compliance approvals Ensure deliverables are complete, clear, and ready for scaled distribution Stakeholder Communication & Reporting Develop high-quality presentations and executive-ready updates Provide clear, timely status reporting and program insights Build strong relationships with stakeholders across multiple organizational levels Required Qualifications 5–7+ years of program or project management experience Proven experience in workback planning, execution management, and risk mitigation Experience running UAT programs, pilots, or phased/iterative rollouts Strong cross-functional coordination skills without direct authority Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise Ability to operate effectively in ambiguous, fast-moving environments Strong organizational, problem-solving, and time management skills Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools, document collaboration platforms) Prior experience working within a large enterprise environment (minimum 1 year) Preferred Qualifications PMP or PMI certification Experience with Agile/SCRUM methodologies Familiarity with ring-based deployment or experimental rollout frameworks Experience in customer experience, readiness, or enablement programs Experience working alongside engineering teams (non-technical program management) Proficiency with modern collaboration tools (e.g., Teams, Planner, Loop, or similar platforms) Demonstrated ability to drive cross-functional orchestration in complex environments Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $100,000– $110,000 per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location : Remote", "summaryDescription" : "Program Manager - Customer Experience at Blueprint Technologies. Skills: Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning. Drive program execution. Drive resolution", "postedDate" : "2026-06-14T08:51:18.760", "createdAt" : "2026-06-14T08:51:18.760", "lastUpdated" : "2026-06-15T09:53:27.087", "ingestTimestamp" : "2026-06-14T08:51:18.760", "mongoId" : "6a2c926c74d8ee00a0985bd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 110000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting", "Program execution", "Customer experience initiatives", "Readiness planning", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Program insights", "UAT programs", "Phased rollouts", "Iterative rollouts", "Customer experience", "Program delivery", "Post-incident engagement", "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 745.87683, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c95ab74d8ee00a098dac2", "title" : "Manager, Fraud Operations", "company" : "Fanatics Betting & Gaming", "industry" : "Retail", "salary" : { "min" : 100000.0, "max" : 130000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "AMER", "locations" : [ "AMER" ], "certifications" : [ "Gaming licenses" ], "timestamp" : "2026-06-15T08:17:38.242", "fingerprint" : "9a73cff333002f8e43dcf8355d6442e28c8920efb20521f64e42fd31ab3536d0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4248453009", "externalId" : "4248453009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SQL, Snowflake, Tableau", "professionalSkills" : [ "Fraud strategy", "Risk management", "Operational leadership", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Performance management", "Investigative rigor" ], "hardSkillsList" : [ "Fraud detection", "Fraud prevention", "Risk assessment", "Data analysis", "Performance monitoring", "Case handling", "Rule engines" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Fraud prevention", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Performance monitoring", "level" : "intermediate" }, { "name" : "Case handling", "level" : "intermediate" }, { "name" : "Rule engines", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Fraud prevention, Sportsbook fraud, Operational leadership", "majorSkillsList" : [ "Fraud prevention", "Sportsbook fraud", "Operational leadership" ], "coreResponsibilities" : "Evolve fraud strategy, Mitigate fraud threats, Identify fraud trends, Translate insights into improvements, Optimize fraud detection frameworks, Influence feature design, Lead fraud team, Develop fraud team, Scale fraud team, Oversee fraud investigations, Ensure quality case handling, Act as escalation point, Monitor fraud metrics, Report operational performance, Deliver data-driven insights, Refine strategy, Improve detection effectiveness, Establish reporting frameworks, Work with AML team, Work with Compliance team, Work with Payments team, Work with Product team, Work with Customer teams, Support regulatory requirements, Contribute subject-matter expertise, Stay ahead industry trends", "teamCollaboration" : "Partner with Product; Partner with Payments; Partner with Compliance; Partner with AML; Partner with Customer teams; Cross-functional initiatives", "domainKnowledge" : "Sportsbook fraud vectors; Sportsbook typologies; iGaming fraud; Payment fraud; Location spoofing; Multi-accounting; Collusion; Bonus abuse; Regulatory developments", "domainList" : [ "sportsbook-fraud-vectors", "sportsbook-typologies", "igaming-fraud", "payment-fraud", "location-spoofing", "multi-accounting", "collusion", "bonus-abuse", "regulatory-developments" ], "domainSpecificKnowledge" : [ "Sportsbook fraud vectors", "Sportsbook typologies", "iGaming fraud", "Payment fraud", "Location spoofing", "Multi-accounting", "Collusion", "Bonus abuse", "Regulatory developments" ], "toolProficiency" : [ "Fraud detection tools", "Rule engines", "Data platforms" ], "communicationSkills" : "Influence stakeholders", "problemSolvingSkills" : "Translate complex data", "qualificationsBasic" : "5+ years fraud prevention experience, 2+ years leadership experience, Deep expertise sportsbook fraud typologies, Ability obtain gaming licenses", "qualificationsPreferred" : "Fraud automation experience, Rule optimization experience, Machine learning detection experience, Sportsbook trading background, Player behavior analysis background, Risk modeling background, Leveraging data science tools, Leveraging AI tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U. S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. As Manager, Fraud Operations, you will lead the strategy and execution of fraud prevention across our sportsbook ecosystem. This is a high-impact leadership role responsible for protecting the business from sophisticated and evolving fraud threats, while enabling a seamless and trusted customer experience. You will oversee day-to-day fraud operations while shaping longer-term strategy, partnering closely with Product, Payments, Compliance, AML and Customer teams to continuously strengthen our fraud defenses. This role requires a deep understanding of sportsbook specific fraud vectors, strong operational leadership, and the ability to translate complex risk signals into clear action. You will lead a team of agents and analysts, fostering a high-performance, insight-driven culture focused on precision, accountability, and continuous improvement. What You Will Do Fraud Strategy & Risk Management Own and evolve fraud strategy across sportsbook products, ensuring controls effectively mitigate emerging and complex fraud threats. Identify trends, patterns, and systemic vulnerabilities across fraud activity, translating insights into actionable improvements. Drive continuous optimization of fraud detection frameworks, tooling, and decisioning logic. Partner with Product and Engineering to influence feature design and reduce fraud exposure at the source. Operational Leadership Lead, develop, and scale a team of Fraud Agents and Investigators, setting clear expectations around quality, efficiency, and decision accuracy. Oversee fraud investigations across key risk areas including multi-accounting, collusion, bonus abuse, payment fraud, and location spoofing. Ensure consistent, high-quality case handling through clear standards, QA processes, and performance management. Act as escalation point for complex, high-risk, or ambiguous fraud cases. Analytics, Reporting & Performance Monitor fraud health metrics, financial impact, and operational performance to identify opportunities and risks. Deliver clear, data-driven insights and recommendations to senior leadership. Use investigative outcomes, chargeback data, and fraud trends to refine strategy and improve detection effectiveness. Establish and maintain reporting frameworks that provide visibility into fraud risk, team performance, and control effectiveness. Cross-Functional Collaboration Work closely with AML, Compliance, Payments, Product, and Customer teams to ensure aligned and effective fraud controls. Support regulatory and compliance requirements through strong documentation, audit readiness, and investigative rigor. Contribute subject-matter expertise during fraud incidents and cross-functional initiatives. Stay ahead of industry trends, emerging threats, and regulatory developments within sportsbook and iGaming. What Skills You Bring 5+ years of experience in fraud prevention within sportsbook, iGaming, or closely related payments environments. 2+ years of leadership experience managing fraud, risk, or operational teams. Deep expertise in sportsbook fraud typologies, including multi-accounting, collusion, bonus abuse, manipulation, and location spoofing. Strong understanding of payments ecosystems, chargebacks, and transaction risk. Proven ability to translate complex data into clear decisions, actions, and strategic improvements. Experience working with fraud detection tools, rule engines, and data platforms (SQL, Snowflake, Tableau, or similar). Demonstrated ability to lead in a fast-paced, high-growth environment while maintaining high standards of quality and control. Excellent communication skills, with the ability to influence stakeholders across technical and non-technical teams. Strong ownership mindset, with a focus on continuous improvement and operational excellence. Ability to obtain and maintain gaming licenses across multiple jurisdictions. Nice to Have Experience with fraud automation, rule optimization, or machine learning-based detection. Background in sportsbook trading, player behavior analysis, or risk modeling. Experience leveraging data science or AI tools to enhance fraud detection and operational efficiency. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $100,000—$130,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Manager, Fraud Operations at Fanatics Betting & Gaming. Skills: Fraud prevention, Sportsbook fraud, Operational leadership. Evolve fraud strategy. Mitigate fraud threats", "postedDate" : "2026-06-14T04:24:14.337", "createdAt" : "2026-06-14T04:24:14.337", "lastUpdated" : "2026-06-15T08:17:38.242", "ingestTimestamp" : "2026-06-14T04:24:14.337", "mongoId" : "6a2c95ab74d8ee00a098dac2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 130000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Fraud detection", "Fraud prevention", "Risk assessment", "Data analysis", "Performance monitoring", "Case handling", "Rule engines", "Leadership", "Sportsbook fraud", "Operational leadership", "Fraud strategy", "Risk management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Performance management", "Investigative rigor", "Sportsbook fraud vectors", "Sportsbook typologies", "iGaming fraud", "Payment fraud", "Location spoofing", "Multi-accounting", "Collusion", "Bonus abuse", "Regulatory developments", "Gaming licenses", "Fraud detection tools", "Data platforms" ], "skillCount" : 32, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 735.48035, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Sports & Fitness", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a7bf292fd229c03c871", "title" : "Member Relations Manager", "company" : "Soho House & Co.", "industry" : "Hospitality", "salary" : { "min" : 70000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Soho House Chicago, 113-125 N Green St, Chicago, IL 60607", "locations" : [ "Soho House Chicago", "113-125 N Green St", "Chicago", "IL 60607" ], "timestamp" : "2026-06-16T11:05:08.989", "fingerprint" : "f9af7c61a2e249b2d2eac88f7d27929ac0ff1bcb62dd54cd2bfee2c2f8db12ab", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/sohohouseco/jobs/4898420101", "externalId" : "4898420101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "majorSkills" : "Sales processes, Client relationships, Revenue generation, Deal closure", "majorSkillsList" : [ "Sales processes", "Client relationships", "Revenue generation", "Deal closure" ], "coreResponsibilities" : "Ensure successful member experience, Oversee member relations, Manage relationships between members, operations, membership, and events, Provide a friendly, fun, and professional approach, Have a member facing presence on the floor, Support all departments, Rotate around the House hourly, Check on and speak to members in person, Oversee implementation of Member Recognition, Allow real-time follow through with check-in flags, Perform table touches, Make introductions", "teamCollaboration" : "Operations; Membership; Member events", "domainKnowledge" : "Soho House membership", "domainList" : [ "soho-house-membership" ], "domainSpecificKnowledge" : [ "Soho House membership" ], "toolProficiency" : [ "Open Table" ], "continuousLearning" : "Internally and externally run courses; Cookhouse & House Tonic events; Team events", "outcomesObjectives" : "Optimized member visits; Members find value and appreciation", "qualificationsBasic" : "5+ years experience, Managerial experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Scope of the Job Job Purpose: Member Relations Managers are responsible for the end to end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and engagement during each attendance. Member Relations Managers play a crucial role overseeing the relationship between members, operations, membership and member events so that members have the most optimised visit possible and continue to find value and appreciation for their Soho House membership. Their presence around the House will not only host the entire club, but also provide a friendly, fun and professional approach for all members. Key Responsibilities: In House Experience: Have a strong member facing presence on the floor to support all departments, rotating themselves around the House on an hourly basis, taking time in each area to check on and speak to members in person. Oversee and ensure the successful implementation of Member Recognition, allowing in person, real time follow through with check in flags from Reception (table touches, introductions, etc.) through to Open Table and members seated in restaurants. On the floor, support F Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full- Time Employees have sick day's + vacation days Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $70,000—$75,000 USD", "summaryDescription" : "Member Relations Manager at Soho House & Co.. Skills: Sales processes, Client relationships, Revenue generation, Deal closure. Ensure successful member experience. Oversee member relations", "postedDate" : "2026-06-16T01:21:31.548", "createdAt" : "2026-06-16T01:21:31.548", "lastUpdated" : "2026-06-16T11:05:08.989", "ingestTimestamp" : "2026-06-16T01:21:31.548", "mongoId" : "6a307a7bf292fd229c03c871", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 70000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Sales processes", "Client relationships", "Revenue generation", "Deal closure", "Soho House membership", "Open Table" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 718.469, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.92 }, { "id" : "6a307adef292fd229c04129a", "title" : "Supervisor, Fraud Investigations", "company" : "Airbnb", "industry" : "Hospitality", "salary" : { "min" : 1370000.0, "max" : 1790000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Gurugram, India", "locations" : [ "Gurugram", "India" ], "timestamp" : "2026-06-16T12:13:45.864", "fingerprint" : "51156ff8d06c56dbb7f783c95e7c2c8c204994eab1552d94eeadf8bb0cea8546", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.airbnb.com/positions/8007130?gh_jid=8007130", "externalId" : "8007130", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Gurugram", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "28.4646148,77.0299194" } ], "locationText" : "Gurugram, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Risk management", "Fraud investigations", "People management", "Performance management", "Coaching" ], "hardSkillsList" : [ "Fraud detection", "Fraud prevention", "Risk mitigation", "Claim assessment", "Data analytics" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Fraud prevention", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "Claim assessment", "level" : "intermediate" }, { "name" : "Data analytics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Fraud Investigations, Risk Management, Team Leadership", "majorSkillsList" : [ "Fraud Investigations", "Risk Management", "Team Leadership" ], "coreResponsibilities" : "Lead fraud investigations team, Identify fraudulent Aircover claims, Investigate fraudulent Aircover claims, Mitigate fraudulent Aircover claims, Oversee fraud investigation process, Search for syndicated bad actors, Mitigate risks from bad actors, Collaborate with internal stakeholders, Ensure accurate claim assessments, Prevent financial losses, Lead investigations of major incidents, Contain major incidents, Manage emerging risks, Manage emerging threats, Enable business growth, Identify intelligence gaps, Identify risk gaps, Work with risk management teams, Strengthen Airbnb platform, Adapt function to priorities, Own planning, Own strategy, Set targets for team, Present findings, Build team, Foster team, Support team, Hold team accountable, Manage team with care, Manage team with empathy, Challenge team members, Meet expectations, Exceed expectations, Take ownership for team quality, Take ownership for team accuracy, Take ownership for metrics performance, Hold team members accountable for performance, Hold team members accountable for quality, Monitor result trends, Set clear expectations, Follow-up individually, Coach regularly, Develop team skills, Improve team skills, Develop team behaviors, Improve team behaviors, Manage risks, Manage threats, Maintain good customer experience, Look for new capabilities, Collect risk intelligence, Analyze risk intelligence, Disseminate risk intelligence, Develop team knowledge, Develop team expertise, Oversee team performance, Communicate with internal partners, Provide guidance to team, Provide direction to team, Develop strategies to detect fraud, Develop strategies to prevent fraud, Share fraud-related insights, Improve fraud prevention measures, Enhance operational efficiency, Utilize data analytics techniques, Identify patterns indicative of fraud, Identify trends indicative of fraud, Identify anomalies indicative of fraud, Develop training programs, Deliver training programs, Enhance fraud awareness, Promote fraud prevention culture, Prepare comprehensive reports, Highlight key fraud metrics, Highlight key fraud trends, Provide recommendations for process improvements", "teamCollaboration" : "Cross-functional teams; Internal stakeholders; Risk management teams; Other Aircover Ops teams; Legal; Trust; CS Safety; Product Management; Global Crisis Management; Community Support; Policy; Privacy Legal teams", "domainKnowledge" : "Fraud investigations; Fraud prevention; Risk management; Aircover platform", "domainList" : [ "fraud-investigations", "fraud-prevention", "risk-management", "aircover-platform" ], "domainSpecificKnowledge" : [ "Fraud investigations", "Fraud prevention", "Risk management", "Aircover platform" ], "toolProficiency" : [ "Data analytics tools" ], "communicationSkills" : "Present findings", "problemSolvingSkills" : "Problem solving; Conflict resolution; Root cause analysis", "specialRequirements" : "24*7 rotational shifts, Weekend days, Company holidays", "outcomesObjectives" : "Mitigate fraudulent claims; Prevent financial losses; Strengthen Airbnb platform; Meet performance goals; Exceed performance goals; Improve fraud prevention measures; Enhance operational efficiency", "qualificationsBasic" : "5+ years experience in risk management, 2+ years experience in people management, Experience in fast-paced fraud investigations, Thorough knowledge of fraud investigations, Knowledge of intelligence tradecraft, Knowledge of fraud investigation systems, Knowledge of fraud investigation processes, Knowledge of governance metrics-based performance management, Knowledge of coaching skills, Ability to solve problems independently, Ability to solve problems collaboratively, Ability to resolve conflict independently, Ability to resolve conflict collaboratively, Ability to manage competing priorities, Ability to establish clear expectations, Ability to establish clarity among stakeholders, Ability to identify key stakeholders, Ability to cultivate relationships with stakeholders, Analytical skills to review customer feedback, Analytical skills to review data, Ability to identify trends, Ability to identify issues, Ability to identify opportunities, Ability to work independently, Ability to balance fraud prevention, Ability to balance positive customer experience, Ability to work in 24*7 rotational shifts, Ability to work in a global environment, Ability to work in a fluid environment, Ability to execute at high quality, Ability to execute to completion", "qualificationsPreferred" : "Experience in high tech organizations, Experience in matrixed global organizations, Experience in fintech space, Experience in insurance space, Understanding of Third Party Administrators concepts, Understanding of Third Party Adjusters concepts, Knowledge of fraud prevention techniques, Knowledge of investigative methodologies, Knowledge of legal aspects related to fraud investigations", "rawDescription" : "Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community. The Difference You Will Make: As the Lead of the Fraud Investigations Team, you will play a vital leadership role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and mitigating instances of fraudulent Aircover claims. You will lead a team of talented fraud investigators, oversee the end-to-end fraud investigation process, search for fingerprints of syndicated bad actors, mitigate those risks, and collaborate closely with internal stakeholders to ensure accurate claim assessments and prevent financial losses. Your team will also lead investigations and containment of major incidents related to policies that Aircover Scaled Ops and Optimization team currently enforce. You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform. You will adapt your function to Aircover Scaled Operation and Optimization Priorities, in addition to owning planning and strategy while also helping to set targets for your team. You will present findings at Monthly, Quarterly and Annual Business Reviews. You will build, foster and support your team, while holding team members accountable to expectations and performance. A Typical Day: Manage a team of Fraud Investigators with care and empathy, challenging them to meet and exceed expectations in terms of service delivery Take ownership for the team’s quality, accuracy and metrics performance whilst holding team members accountable to their own individual performance & quality goals by closely monitoring result trends, setting clear expectations, following-up individually and coaching regularly to develop and improve their skills and behaviors in a tailored way. Work closely with cross-functional teams to manage emerging Aircover related risks / threats while enabling business growth and main good customer experience in various markets. Proactively look for new capabilities to help collect, analyze, and disseminate actionable risk intelligence Develop the knowledge and expertise of the Fraud Investigation team. Oversight of team performance and communication with internal partners. Guidance and direction for the team on specific complex fraud investigations. Develop and implement effective strategies to detect and prevent fraudulent Aircover claims. Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share fraud-related insights, improve fraud prevention measures, and enhance overall operational efficiency. Utilize data analytics tools and techniques to identify patterns, trends, and anomalies indicative of fraudulent activities. Work with internal stakeholders to develop and deliver training programs to enhance fraud awareness among staff members and promote a culture of fraud prevention throughout the organization. Prepare comprehensive reports and present findings to senior management, highlighting key fraud-related metrics, trends, and recommendations for process improvements. Your Expertise: 5+ years’ experience in risk management space, preferably in high tech and/or matrixed global organizations. 2+ years’ experience in a people manager role and strong track record of leading, recruiting, and coaching high performing teams. Demonstrated abilities and experience in fast paced fraud investigations space, preferably in the fintech / insurance space Thorough knowledge of fraud investigations, intelligence tradecraft, systems, processes and governance Strong metrics-based performance management & coaching skills. Ability to solve problems and resolve conflict independently, collaboratively, or through delegation including handling challenging customer conversations. Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, and making clear, concise recommendations on the course of action. Should have an excellent track record of leading with empathy and inspiring teams to achieve exceptional results in performance and quality Should have a deep understanding of the customer journey and what great looks like for the claims handling experience Should work independently to manage end-to-end people strategy and operations within the team, seeking additional guidance only in complex situations Can manage competing priorities whilst establishing clear expectations and clarity among key stakeholders Should be passionate about developing and mentoring your team to reach their full potential Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels. Analytical skills to review customer feedback and data to identify trends, issues, and opportunities for challenging the status quo through process improvement. Use data to make informed decisions and work independently with rapidly changing priorities. Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive customer experience. A regular work schedule of 5 days per week (40 hours), mutually agreed with your Manager, which may include weekend days and company wide / public holidays, in 24*7 rotational shifts environment. Ability to work in a global, fluid environment while possessing an intense focus to execute at a high quality to completion Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus Strong knowledge of fraud prevention: Understand techniques, investigative methodologies, and legal aspects related to fraud investigations Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹1,370,000—₹1,790,000 INR", "summaryDescription" : "Supervisor, Fraud Investigations at Airbnb. Skills: Fraud Investigations, Risk Management, Team Leadership. Lead fraud investigations team. Identify fraudulent Aircover claims", "postedDate" : "2026-06-16T01:17:47.888", "createdAt" : "2026-06-16T01:17:47.888", "lastUpdated" : "2026-06-16T12:13:45.864", "ingestTimestamp" : "2026-06-16T01:17:47.888", "mongoId" : "6a307adef292fd229c04129a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Fraud detection", "Fraud prevention", "Risk mitigation", "Claim assessment", "Data analytics", "Leadership", "Mentoring", "Fraud Investigations", "Risk Management", "Team Leadership", "Risk management", "Fraud investigations", "People management", "Performance management", "Coaching", "Aircover platform", "Data analytics tools" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 717.6101, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8d3a74d8ee00a09786e4", "title" : "Fraud Operations Manager", "company" : "Preply", "industry" : "Customer Care", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Fraud Operations Manager in Barcelona, Spain, adjusted for manager seniority and e-commerce industry." }, "location" : "Barcelona", "locations" : [ "Barcelona" ], "certifications" : [ "Certified Fraud Examiner", "Certified Anti-Money Laundering Specialist" ], "timestamp" : "2026-06-15T07:56:28.429", "fingerprint" : "60cb14f3d775b1ddbdc599fb9c2756715ced331b52e029eaae604c38ceb6dc49", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/preply/03d72ff8-69e0-455b-b9a1-8262d251ace1/application", "externalId" : "03d72ff8-69e0-455b-b9a1-8262d251ace1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Risk management", "Process management", "Capacity management", "Workforce planning" ], "hardSkillsList" : [ "Fraud investigation", "Dispute resolution", "Chargeback management", "Risk assessment", "Root cause analysis" ], "hardSkills" : [ { "name" : "Fraud investigation", "level" : "intermediate" }, { "name" : "Dispute resolution", "level" : "intermediate" }, { "name" : "Chargeback management", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" } ], "majorSkills" : "Fraud operations, People leadership, Data fluency, Process design", "majorSkillsList" : [ "Fraud operations", "People leadership", "Data fluency", "Process design" ], "coreResponsibilities" : "Lead and manage team, Develop Fraud Specialists, Set clear expectations, Coach performance, Build team culture, Own Fraud Operations roadmap, Define priorities, Align objectives, Design investigation standards, Formalise workflows, Formalise escalation protocols, Formalise documentation frameworks, Define Fraud Ops KPIs, Track Fraud Ops KPIs, Improve Fraud Ops KPIs, Establish governance cadence, Present fraud performance, Present risk insights, Present strategic recommendations, Drive process improvement, Perform root cause analysis, Ensure policy adherence, Evolve tooling", "teamCollaboration" : "Partner with Product; Partner with Payments; Partner with Finance; Work with Data leads; Work with PMs", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Financial crime; Marketplace risk; Fintech operations; E-commerce operations; AI in fraud detection; Machine learning models", "domainList" : [ "financial-crime", "marketplace-risk", "fintech-operations", "e-commerce-operations", "ai-in-fraud-detection", "machine-learning-models" ], "domainSpecificKnowledge" : [ "Financial crime", "Marketplace risk", "Fintech operations", "E-commerce operations", "AI in fraud detection", "Machine learning models" ], "documentationSkills" : "Documentation frameworks", "problemSolvingSkills" : "Root cause analysis; Data analysis", "outcomesObjectives" : "Protect financial integrity; Ensure safe experience; Ensure trusted experience; Manage risk at scale; Embed fraud risk in decisions; Ensure operational resilience", "qualificationsBasic" : "6-8+ years fraud operations experience, People management experience, Fraud investigation methodology expertise, Chargeback management expertise, Fraud detection workflows expertise, Operational KPIs ownership, Translate data into decisions, Design scalable processes, Design governance frameworks", "qualificationsPreferred" : "ML-based fraud detection familiarity, Feedback loop workflows familiarity, Experience in multi-currency marketplace, Experience in cross-border marketplace", "remoteFriendly" : true, "rawDescription" : "WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM! Fraud Operations is a key function within Preply's Customer Care organisation, responsible for protecting the financial integrity of our marketplace and ensuring a safe, trusted experience for learners and tutors globally. The team operates across fraud investigations, dispute resolution, and chargeback management — partnering closely with Product, Payments, and Finance to manage risk at scale. As Fraud Operations Manager, you will lead this team and serve as Preply's primary fraud operations authority — owning the function's strategy, operations, and people end-to-end. WHAT YOU’LL BE DOING - Lead, manage, and develop a team of Fraud Specialists, setting clear expectations, coaching performance, and building a high-judgement, high-accountability team culture - Own the Fraud Operations roadmap, defining priorities and aligning the function's objectives with broader business goals - Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks across the team - Define, track, and continuously improve Fraud Ops KPIs — including chargeback rate, dispute resolution SLAs, false positive rate, and financial exposure metrics - Establish a governance cadence: risk reviews, exposure reviews, and threshold calibration with Finance and senior leadership - Serve as the eyes on the ground for Product and Data — systematically translating what Specialists observe day-to-day (fraud patterns, tooling gaps, detection blind spots) into structured, actionable requirements that directly shape the detection roadmap - Cross operational observations with data to identify gaps between what is happening on the ground and what detection models are actually capturing — bringing Product and Data leads trends they can act on, not just dashboard summaries - Partner with Product, Payments, and Finance as the primary fraud authority, influencing priorities and ensuring fraud risk is embedded in key decisions - Own workforce planning and capacity management to ensure operational resilience - Present fraud performance, risk insights, and strategic recommendations to senior leadership - Drive continuous process improvement through root cause analysis, policy adherence, and tooling evolution WHAT YOU NEED TO SUCCEED - 6-8+ years of experience in fraud operations, payments risk, or financial crime — with demonstrated people management experience - Proven track record leading fraud or risk operations in a marketplace, fintech, or e-commerce environment - Deep expertise in fraud investigation methodology, chargeback management, and fraud detection workflows - Experience owning operational KPIs and translating data into decisions and priorities - Strong people leadership: you build teams, develop talent, and create cultures of rigour and ownership - Able to translate operational observations into clear requirements for Product and Data — comfortable working with PMs and data leads as peers, not just as stakeholders to manage - Strong data fluency: you combine what you see in operations with what the data shows, identify gaps between ground-level reality and what detection is capturing, and surface actionable trends - Skilled at designing scalable processes and governance frameworks that outlast any individual - Strong understanding of how AI and machine learning models are applied in fraud detection — including how to interpret model outputs, evaluate signal quality, and partner with technical teams to drive detection improvements NICE TO HAVE - Familiarity with ML-based fraud detection and feedback loop workflows - SQL or BI fluency (e.g. Looker, Tableau) - Experience in a multi-currency, cross-border marketplace environment - Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS) - Experience with fraud detection platforms (e.g. Sardine, Sift, Feedzai, Kount) WHY YOU’LL LOVE IT AT PREPLY: - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-CD1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Fraud Operations Manager at Preply. Skills: Fraud operations, People leadership, Data fluency, Process design. Lead and manage team. Develop Fraud Specialists", "createdAt" : "2026-06-13T21:41:43.136", "lastUpdated" : "2026-06-15T07:56:28.429", "ingestTimestamp" : "2026-06-13T21:41:43.136", "mongoId" : "6a2c8d3a74d8ee00a09786e4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Fraud investigation", "Dispute resolution", "Chargeback management", "Risk assessment", "Root cause analysis", "Fraud operations", "People leadership", "Data fluency", "Process design", "Risk management", "Process management", "Capacity management", "Workforce planning", "Roadmap planning", "Financial crime", "Marketplace risk", "Fintech operations", "E-commerce operations", "AI in fraud detection", "Machine learning models", "Certified Fraud Examiner", "Certified Anti-Money Laundering Specialist" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 697.3846, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c763874d8ee00a0939680", "title" : "Fraud Operations Manager", "company" : "Preply", "industry" : "Customer Care", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Fraud Operations Manager in Barcelona, Spain, adjusted for manager seniority and e-commerce industry." }, "location" : "Barcelona", "locations" : [ "Barcelona" ], "certifications" : [ "Certified Fraud Examiner", "Certified Anti-Money Laundering Specialist" ], "timestamp" : "2026-06-15T07:20:37.664", "fingerprint" : "9592fab06f1160bbe1c03094f97da660e40ee1d1525002f0414d8cf2f5fcf6a6", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Preply/03d72ff8-69e0-455b-b9a1-8262d251ace1/application", "externalId" : "03d72ff8-69e0-455b-b9a1-8262d251ace1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Risk management", "Process management", "Workforce planning", "Capacity management" ], "hardSkillsList" : [ "Fraud investigation", "Chargeback management", "Fraud detection", "Root cause analysis", "Policy adherence" ], "hardSkills" : [ { "name" : "Fraud investigation", "level" : "intermediate" }, { "name" : "Chargeback management", "level" : "intermediate" }, { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Policy adherence", "level" : "intermediate" } ], "majorSkills" : "Fraud operations, People leadership, Data fluency, Process design", "majorSkillsList" : [ "Fraud operations", "People leadership", "Data fluency", "Process design" ], "coreResponsibilities" : "Lead and manage team, Develop Fraud Specialists, Set clear expectations, Coach performance, Build team culture, Own Fraud Operations roadmap, Define priorities, Align function objectives, Design investigation standards, Formalise workflows, Formalise escalation protocols, Formalise documentation frameworks, Define Fraud Ops KPIs, Track Fraud Ops KPIs, Improve Fraud Ops KPIs, Establish governance cadence, Serve as fraud authority, Translate observations into requirements, Shape detection roadmap, Cross operational observations with data, Identify detection gaps, Surface actionable trends, Partner with Product, Partner with Payments, Partner with Finance, Influence priorities, Embed fraud risk, Own workforce planning, Manage capacity, Ensure operational resilience, Present fraud performance, Present risk insights, Present strategic recommendations, Drive process improvement, Analyze root causes, Ensure policy adherence, Evolve tooling", "teamCollaboration" : "Partner with Product; Partner with Payments; Partner with Finance; Work with PMs; Work with data leads", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Financial crime; Marketplace risk; Fintech operations; E-commerce operations; AI in fraud detection; Machine learning models", "domainList" : [ "financial-crime", "marketplace-risk", "fintech-operations", "e-commerce-operations", "ai-in-fraud-detection", "machine-learning-models" ], "domainSpecificKnowledge" : [ "Financial crime", "Marketplace risk", "Fintech operations", "E-commerce operations", "AI in fraud detection", "Machine learning models" ], "communicationSkills" : "Present to leadership", "problemSolvingSkills" : "Root cause analysis; Data analysis", "outcomesObjectives" : "Improve chargeback rate; Improve dispute resolution SLAs; Improve false positive rate; Reduce financial exposure", "qualificationsBasic" : "6-8+ years fraud operations experience, People management experience, Fraud investigation methodology expertise, Chargeback management expertise, Fraud detection workflows expertise, Operational KPIs ownership, Translate data into decisions, Design scalable processes, Design governance frameworks", "qualificationsPreferred" : "ML-based fraud detection familiarity, Feedback loop workflows familiarity, Experience in multi-currency marketplace, Experience in cross-border marketplace", "remoteFriendly" : true, "rawDescription" : "WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM! Fraud Operations is a key function within Preply's Customer Care organisation, responsible for protecting the financial integrity of our marketplace and ensuring a safe, trusted experience for learners and tutors globally. The team operates across fraud investigations, dispute resolution, and chargeback management — partnering closely with Product, Payments, and Finance to manage risk at scale. As Fraud Operations Manager, you will lead this team and serve as Preply's primary fraud operations authority — owning the function's strategy, operations, and people end-to-end. WHAT YOU’LL BE DOING - Lead, manage, and develop a team of Fraud Specialists, setting clear expectations, coaching performance, and building a high-judgement, high-accountability team culture - Own the Fraud Operations roadmap, defining priorities and aligning the function's objectives with broader business goals - Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks across the team - Define, track, and continuously improve Fraud Ops KPIs — including chargeback rate, dispute resolution SLAs, false positive rate, and financial exposure metrics - Establish a governance cadence: risk reviews, exposure reviews, and threshold calibration with Finance and senior leadership - Serve as the eyes on the ground for Product and Data — systematically translating what Specialists observe day-to-day (fraud patterns, tooling gaps, detection blind spots) into structured, actionable requirements that directly shape the detection roadmap - Cross operational observations with data to identify gaps between what is happening on the ground and what detection models are actually capturing — bringing Product and Data leads trends they can act on, not just dashboard summaries - Partner with Product, Payments, and Finance as the primary fraud authority, influencing priorities and ensuring fraud risk is embedded in key decisions - Own workforce planning and capacity management to ensure operational resilience - Present fraud performance, risk insights, and strategic recommendations to senior leadership - Drive continuous process improvement through root cause analysis, policy adherence, and tooling evolution WHAT YOU NEED TO SUCCEED - 6-8+ years of experience in fraud operations, payments risk, or financial crime — with demonstrated people management experience - Proven track record leading fraud or risk operations in a marketplace, fintech, or e-commerce environment - Deep expertise in fraud investigation methodology, chargeback management, and fraud detection workflows - Experience owning operational KPIs and translating data into decisions and priorities - Strong people leadership: you build teams, develop talent, and create cultures of rigour and ownership - Able to translate operational observations into clear requirements for Product and Data — comfortable working with PMs and data leads as peers, not just as stakeholders to manage - Strong data fluency: you combine what you see in operations with what the data shows, identify gaps between ground-level reality and what detection is capturing, and surface actionable trends - Skilled at designing scalable processes and governance frameworks that outlast any individual - Strong understanding of how AI and machine learning models are applied in fraud detection — including how to interpret model outputs, evaluate signal quality, and partner with technical teams to drive detection improvements NICE TO HAVE - Familiarity with ML-based fraud detection and feedback loop workflows - SQL or BI fluency (e.g. Looker, Tableau) - Experience in a multi-currency, cross-border marketplace environment - Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS) - Experience with fraud detection platforms (e.g. Sardine, Sift, Feedzai, Kount) WHY YOU’LL LOVE IT AT PREPLY: - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). #LI-CD1 OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.", "summaryDescription" : "Fraud Operations Manager at Preply. Skills: Fraud operations, People leadership, Data fluency, Process design. Lead and manage team. Develop Fraud Specialists", "createdAt" : "2026-06-13T21:38:57.784", "lastUpdated" : "2026-06-15T07:20:37.664", "ingestTimestamp" : "2026-06-13T21:38:57.784", "mongoId" : "6a2c763874d8ee00a0939680", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Fraud investigation", "Chargeback management", "Fraud detection", "Root cause analysis", "Policy adherence", "Fraud operations", "People leadership", "Data fluency", "Process design", "Risk management", "Process management", "Workforce planning", "Capacity management", "Roadmap planning", "Financial crime", "Marketplace risk", "Fintech operations", "E-commerce operations", "AI in fraud detection", "Machine learning models", "Certified Fraud Examiner", "Certified Anti-Money Laundering Specialist" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 697.2224, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307f3ff292fd229c0570c2", "title" : "Salesforce Program Manager with CPQ Experience (Contract)", "company" : "Bounteous", "industry" : "Technology: Data Platforms", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Salesforce Program Manager with CPQ experience in Canada, adjusted for contract role and seniority." }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T12:20:14.734", "fingerprint" : "8abb4a294a57a5c0a47c6ea98fb0595b4a702a51c34cc8d021188112d2b38a4a", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/bounteous/65a9edff-1c43-4247-9028-47f804b277f0/apply", "externalId" : "65a9edff-1c43-4247-9028-47f804b277f0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Canada", "employmentType" : "CONTRACT", "experienceMinYears" : 10, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success. Bounteous is looking for a senior Salesforce Program Manager with CPQ experience to embed with one of our strategic enterprise clients and own end-to-end delivery of their Salesforce CPQ migration program. You will run the program — stakeholder alignment, sprint cadence, issue resolution, and cross-functional coordination across Sales, RevOps, and IT. This is a high-visibility, client-facing role where you represent the program at the leadership level from day one. ## Information Security Responsibilities Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocolsIdentify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assetsUnderstand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information ## What You Will Do Own the full delivery lifecycle of a complex, multi-workstream Salesforce CPQ implementation Drive stakeholder alignment across Sales, Revenue Operations, and IT leadership Manage delivery cadence, sprint planning, risk tracking, and escalation resolution Serve as the primary point of contact between client leadership and the delivery team Keep the program on track and communicate status clearly to executive stakeholders ## What You Bring 10+ years in Salesforce program management, with direct hands-on experience owning CPQ implementations A track record of delivering complex, multi-workstream enterprise programs end-to-end Strong executive presence — you are comfortable representing the program in client leadership conversations ## Nice to Have Experience in SaaS or subscription-heavy Revenue Operations environments Familiarity with Salesforce Revenue Cloud or ARM ## Additional Information We invite you to stay connected with us by subscribing to our monthly job openings alert here. Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas. For employment opportunities based in Canada: Bounteous is an equal opportunity employer. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Bounteous. We welcome applications from all qualified candidates. *Must be legally eligible to work in Canada. #LI-Remote", "summaryDescription" : "Salesforce Program Manager with CPQ Experience (Contract) at Bounteous", "postedDate" : "2026-06-15T20:41:08.053", "createdAt" : "2026-06-15T20:41:08.053", "lastUpdated" : "2026-06-16T12:20:14.734", "ingestTimestamp" : "2026-06-16T03:23:00.655", "mongoId" : "6a307f3ff292fd229c0570c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 695.9008, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca41474d8ee00a09afe3a", "title" : "Sr. Product Manager, Fraud", "company" : "Uber Freight", "industry" : "Logistics", "salary" : { "min" : 183000.0, "max" : 223200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T03:58:14.291", "fingerprint" : "40cedf700a9b518de4af5c5ccfdbc868ced8f3c49d6bcdc289010c3fd3fabf58", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/uberfreight/jobs/5195653008", "externalId" : "5195653008", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "hybrid" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Product strategy, Roadmap, User stories, Cross-functional collaboration", "majorSkillsList" : [ "Product strategy", "Roadmap", "User stories", "Cross-functional collaboration" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2561 About the Role Uber Freight connects shippers with truckers, much like how Uber connects riders and drivers. We are a team of entrepreneurial individuals who are redefining the movement of things around the world. On the Uber Freight team, we fiercely believe that our dedication to transportation technologies will bring more harmonious, highly efficient, and increasingly safer transportation logistics to our roads. Marketplace Integrity and Growth delivers impact by sourcing and developing the carrier capacity needed to meet shipper transportation needs predictability, high performance - all while protecting against bad actors and fraud vectors. The scope of this role covers carrier onboarding, carrier management, carrier performance monitoring, risk & fraud-ML models and carrier access restrictions. We’re looking for a data-fluent, entrepreneurial Product Manager who thrives in ambiguity and loves building platforms and customer experiences that drive measurable customer and business value. As the lead Marketplace Integrity and Growth Product Manager, you’ll define and deliver critical capabilities to build our carrier network - maximizing active carrier supply while rigorously mitigating risks such as fraud, compliance and suboptimal performance. This includes creating seamless carrier onboarding that balances fraud and liquidity, developing state of the art fraud detection mechanisms, and managing carrier performance. You will partner with AI tools, engineers building at scale, product designers, data scientists, risk/compliance partners, and operations teams to shape the future of products in logistics. What the candidate will do Product Vision and Strategy: Define a clear product vision and strategy for the team, identifying both short-term and long-term initiatives to create an effective product roadmap. User-Centric Approach: Translate user needs into product requirements by deeply understanding user problems and business opportunities - formulating hypotheses, and articulating desired outcomes Quality & Velocity: Leverage AI throughout research, prototyping & build to deliver high-quality product experiences. Communication: Effectively communicate product plans, tradeoffs, and results to a diverse audience, including internal partner teams, 3rd party partners, executives, end-users, and external customers Innovation: Lead the discovery, development, and adoption of innovative features and experiences improve outcomes for Uber Freight, our customers, and external partners Cross-Functional Team Leadership: Collaborate with a strong team of engineers, designers, data scientists, and user researchers, setting clear team deliverables, defining the roadmap, and driving execution. Cultivate Team Culture: Build and nurture a strong team culture centered around collaboration, execution, and delivering results. How the candidate will make immediate impact Define and execute strategies for Uber Freight’s integrity and liquidity growth products such as carrier onboarding, carrier performance management, fraud prevention, and risk mitigation- balancing short term value with network growth. Analyze market trends, competitor offerings, and monitor internal metrics to inform product decisions. Obsess in the data and details of defects identified by users, operations teams, and intuition. Ensure the higher ROI opportunities are prioritized, delivered iteratively, and evaluated regularly. Uphold consistent communications with executive leaders to enforce growth strategy and impact quantification. Basic Qualifications Minimum of 4+ years of Product Management experience developing and deploying world-class products that scale Strong curiosity for marketplace/network development & AI advancements in the logistics industry. Data-first approach to problem solving (know how to leverage SQL and AI research strategies to pull your own data and insights) Strong customer empathy, and the ability to blend user research with data to create a prioritised product roadmap. Preferred Qualifications Experience developing ML models - ideally for risk and compliance use cases. Strong data analytical skills - with direct experimentation experience. Excellent communication and collaboration skills. Comfortability with presenting to, recommending changes, and pushing back on executive stakeholders. Benefits & Compensation for U. S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com. Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice. EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For California based roles: The salary range for this role is $183,000.00 - $223,200.00 per year", "summaryDescription" : "Sr. Product Manager, Fraud at Uber Freight. Skills: Product strategy, Roadmap, User stories, Cross-functional collaboration", "postedDate" : "2026-06-14T18:35:51.337", "createdAt" : "2026-06-14T18:35:51.337", "lastUpdated" : "2026-06-16T03:58:14.291", "ingestTimestamp" : "2026-06-14T18:35:51.337", "mongoId" : "6a2ca41474d8ee00a09afe3a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 183000, "salaryAnnualMax" : 223200, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Product strategy", "Roadmap", "User stories", "Cross-functional collaboration" ], "skillCount" : 4, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 693.3854, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c6be074d8ee00a09158b1", "title" : "Senior Product Manager, Fraud and Compliance", "company" : "Remote", "industry" : "FinTech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in the FinTech industry in Spain, adjusted for seniority and remote work." }, "location" : "EMEA", "locations" : [ "EMEA" ], "timestamp" : "2026-06-15T09:33:45.522", "fingerprint" : "e8dc3b029169ce99fcac89bc9ccede464604975253f136634fe02bf2bc76e234", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/remotecom/jobs/7748016003", "externalId" : "7748016003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "state" : "Catalunya", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "remote", "geo" : "41.3825802,2.1770730" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Barcelona, Catalunya, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, Automation", "professionalSkills" : [ "Product strategy", "Roadmap", "User stories", "Risk assessment", "Credit risk", "Compliance risk", "Onboarding verification", "Screening", "Reserve management", "Fraud detection", "Pattern detection", "Anomaly scoring", "Compliance workflows", "Platform development", "Scalability", "Admin experience", "Data querying", "Visualization tools", "Strategic decisions", "Tactical decisions" ], "hardSkillsList" : [ "Code prototyping", "Risk operations" ], "hardSkills" : [ { "name" : "Code prototyping", "level" : "intermediate" }, { "name" : "Risk operations", "level" : "intermediate" } ], "majorSkills" : "Fraud and Compliance, Risk Management, Product Management", "majorSkillsList" : [ "Fraud and Compliance", "Risk Management", "Product Management" ], "coreResponsibilities" : "Own credit risk assessment, Manage reserve management, Drive strategy for credit risk, Evaluate, score, and mitigate credit risk, Evolve models and tooling, Own fraud controls, Manage freeze mechanisms, Manage dispute workflows, Build proactive fraud strategies, Own onboarding compliance, Manage KYB verification, Manage AML screening, Manage background checks, Drive automation for compliance, Build platform-oriented systems, Configure and extend systems, Remove engineering bottleneck, Partner on risk reserves, Partner on payment blocks, Partner on enforcement actions, Own admin surfaces, Own customer-facing surfaces, Ship iteratively at pace, Lead product team, Deliver high throughput, Deliver high ROI, Advance automation rates, Reduce false-positive rates, Improve risk accuracy, Manage stakeholders, Translate risk trade-offs, Make clear product decisions, Align with Compliance Operations, Align with Treasury, Align with Legal, Align with senior leadership", "teamCollaboration" : "Cross-functional collaboration; Async workflows; Risk; Compliance; Treasury; Legal; Engineering; Collections; Finance; Operations", "projectManagementSkills" : [ "Roadmap", "Prioritization" ], "domainKnowledge" : "Global employment; Fintech; Risk operations; KYB verification; AML screening; Regulatory defensibility", "domainList" : [ "global-employment", "fintech", "risk-operations", "kyb-verification", "aml-screening", "regulatory-defensibility" ], "domainSpecificKnowledge" : [ "Global employment", "Fintech", "Risk operations", "KYB verification", "AML screening", "Regulatory defensibility" ], "toolProficiency" : [ "Cursor", "Claude Code" ], "communicationSkills" : "Async workflows", "continuousLearning" : "Learning budget; Home office budget; IT equipment budget", "innovationCreativity" : "Innovation; AI capabilities", "problemSolvingSkills" : "Debugging; Data-driven decision-making", "outcomesObjectives" : "Reduce manual effort; Scale without complexity; Reduce manual effort; Maintain regulatory defensibility; Respond to new patterns; Deliver high throughput; Deliver high ROI; Advance automation rates; Reduce false-positive rates; Improve risk accuracy", "qualificationsBasic" : "Proficiency in Cursor and/or Claude Code, Build, debug, and ship functional code, AI fluency, Seasoned Product Manager, Platform mindset, UX sensibilities, Outstanding communication and collaboration skills, Data-driven decision-making, Fast learner, Growth mindset, Great judgment, Business-level proficiency English", "qualificationsPreferred" : "Experience with risk/compliance platforms, Experience with third-party screening tooling, Experience with fraud detection tooling", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Product Manager, Fraud and Compliance, joining the Fintech area As Remote grows and handles larger transaction volumes across countries, so does our exposure to fraud, credit risk, and compliance risk. This role owns the systems and strategies that protect Remote and its customers — from onboarding verification and screening, to credit risk assessment and reserve management, to fraud detection and enforcement across the full customer lifecycle. You'll drive the evolution of our risk and compliance capabilities from reactive, rule-based controls toward proactive, automated systems that identify risk signals early and scale without proportional increases in manual effort. This is a high-autonomy, high-stakes role. You'll report to the Director of Product and work closely with Risk, Compliance, Treasury, Legal, Collections, and Engineering. What you bring Proficiency in Cursor and/or Claude Code is required. You must be able to autonomously build, debug, and ship functional code and prototypes — not just write specs. AI fluency. You have a point of view on how AI and automation can transform risk operations — from pattern detection to anomaly scoring to compliance workflows. Seasoned Product Manager, with a track record on platform, API, or products for operational teams. Platform mindset. You build systems others can extend. Scalability means growing the business without proportional increases in manual work or complexity. Strong UX sensibilities. Risk and compliance tooling doesn't have to be painful. You care about the admin experience as much as the customer-facing one. Outstanding communication and collaboration skills. You partner effectively with compliance, engineering, design, treasury, and legal — and you lead by example on async workflows. Data-driven decision-making. Comfortable querying data and working with visualisation tools, you let insights drive your prioritisation. Fast learner with a growth mindset. You're humble, eager to learn, and get up to speed quickly in new territory, then pass on what you pick up so the whole team levels up. **Great judgment-**making strategic (what to prioritize) and tactical (feature scope) decisions. Language: Business-level proficiency writing and speaking English. Domain advantage (nice to have): Experience with risk/compliance platforms and third-party screening or fraud detection tooling. Key Responsibilities Own credit risk assessment and reserve management: Drive the strategy for how Remote evaluates, scores, and mitigates credit risk. Evolve the underlying models and tooling to be smarter, faster, and more automated over time. Fraud detection and prevention: Own fraud controls, freeze mechanisms, and dispute workflows. Build proactive strategies that detect and prevent fraud — not just react to it. Compliance automation: Own end-to-end onboarding compliance — KYB verification, AML screening, and background checks. Drive automation to reduce manual effort while maintaining regulatory defensibility. Build flexible, platform-oriented systems: Prefer solutions that operations teams can configure and extend without engineering involvement. Remove engineering as a bottleneck for responding to new risk and compliance patterns. Collections and enforcement: Partner with Collections and Treasury on risk reserves, payment blocks, and enforcement actions. Own the admin and customer-facing surfaces that support this. Ship iteratively at pace: Lead a product team delivering high throughput and high ROI. Advance key KPIs around automation rates, false-positive reduction, and risk accuracy. Stakeholder management across risk, ops, and finance. Translate complex risk trade-offs into clear product decisions. Align with Compliance Operations, Treasury, Legal, and senior leadership. Practicals You'll report to: Director of Product Location: For this position we welcome everyone to apply Start date: As soon as possible Remote Compensation Philosophy Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. The base salary range for this full-time position is $149,750 to $168,500. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. Application process AI interview Interview with recruiter Interview with future manager Live session Interview with team members (no managers present) Bar Raiser Interview Interview with CTO Prior employment verification check #LI-DNP Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.", "summaryDescription" : "Senior Product Manager, Fraud and Compliance at Remote. Skills: Fraud and Compliance, Risk Management, Product Management. Own credit risk assessment. Manage reserve management", "postedDate" : "2026-06-14T09:04:24.454", "createdAt" : "2026-06-14T09:04:24.454", "lastUpdated" : "2026-06-15T09:33:45.522", "ingestTimestamp" : "2026-06-14T09:04:24.454", "mongoId" : "6a2c6be074d8ee00a09158b1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Code prototyping", "Risk operations", "Fraud and Compliance", "Risk Management", "Product Management", "Product strategy", "Roadmap", "User stories", "Risk assessment", "Credit risk", "Compliance risk", "Onboarding verification", "Screening", "Reserve management", "Fraud detection", "Pattern detection", "Anomaly scoring", "Compliance workflows", "Platform development", "Scalability", "Admin experience", "Data querying", "Visualization tools", "Strategic decisions", "Tactical decisions", "Prioritization", "Global employment", "Fintech", "KYB verification", "AML screening", "Regulatory defensibility", "Cursor", "Claude Code" ], "skillCount" : 33, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 690.8998, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3064e7f292fd229cfa39d0", "title" : "Product Manager - Fraud Detection & Operational Intelligence", "company" : "Block Labs", "industry" : "Product", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Product Manager in the Technology industry in Portugal, adjusted for company size and specific role focus." }, "location" : "Portugal", "locations" : [ "Portugal", "Spain", "Malta" ], "timestamp" : "2026-06-16T08:46:06.518", "fingerprint" : "c9bbeb494e0be8ebc1bcd94fa6354544c0cde0c2d6510546cfac8079a242db3a", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/block-labs/fe9ba871-f6ed-43eb-af1a-13f6de19295b/application", "externalId" : "fe9ba871-f6ed-43eb-af1a-13f6de19295b", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Portugal", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Portugal", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI", "professionalSkills" : [ "Product strategy", "Roadmap development", "User story creation", "Cross-functional collaboration", "Risk management", "Compliance", "Payments risk", "Transaction monitoring", "Decisioning", "Case management", "Product ownership", "System design", "Discovery", "Requirements definition", "Prioritization", "Delivery", "Stakeholder management", "Iteration", "Data analysis", "Root-cause analysis" ], "hardSkillsList" : [ "Fraud detection", "Operational intelligence" ], "hardSkills" : [ { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Operational intelligence", "level" : "intermediate" } ], "majorSkills" : "Fraud detection, Risk management, Product management", "majorSkillsList" : [ "Fraud detection", "Risk management", "Product management" ], "coreResponsibilities" : "Own product lifecycle of Shield and Insights, Own vision, roadmap, discovery, prioritization, requirements, iteration, Improve Shield performance, Improve Insights performance, Partner with cross-functional squads, Ensure alignment and accountability, Run discovery with operators and stakeholders, Define and maintain product artifacts, Translate requirements into product requirements, Shape Shield's risk decisioning capabilities, Shape Insights' operator intelligence capabilities, Partner with data and AI Technical Product Manager, Deliver clear data and AI requirements, Use data actively and critically, Engage stakeholders with clarity and intent", "teamCollaboration" : "Cross-functional squads; Design, dev, QA, delivery teams", "projectManagementSkills" : [ "Roadmap planning", "Prioritization", "Discovery", "Requirements definition" ], "domainKnowledge" : "Web3; Artificial Intelligence; iGaming; Fraud detection; Risk management; Compliance; AML; KYC; Payments risk; Transaction monitoring; Decisioning; Case management; Casino platform; Sportsbook platform; Gambling platform; Wallet risk; Identity risk; Device intelligence; Payment fraud; Chargebacks; Withdrawal risk; Rules engines; Fraud review tools; Compliance tooling; Case management systems; Bonus abuse; Multi-accounting; Gameplay risk; Operator back-office workflows; Dashboards; Reports; Alerts; Anomaly detection; Operator intelligence; B2B; SaaS; Platform; White-label environments; AI-assisted analysis; AI-assisted decision-support", "domainList" : [ "web3", "artificial-intelligence", "igaming", "fraud-detection", "risk-management", "compliance", "aml", "kyc", "payments-risk", "transaction-monitoring", "decisioning", "case-management", "casino-platform", "sportsbook-platform", "gambling-platform", "wallet-risk", "identity-risk", "device-intelligence", "payment-fraud", "chargebacks", "withdrawal-risk", "rules-engines", "fraud-review-tools", "compliance-tooling", "case-management-systems", "bonus-abuse", "multi-accounting", "gameplay-risk", "operator-back-office-workflows", "dashboards", "reports", "alerts", "anomaly-detection", "operator-intelligence", "b2b", "saas", "platform", "white-label-environments", "ai-assisted-analysis", "ai-assisted-decision-support" ], "domainSpecificKnowledge" : [ "Web3", "Artificial Intelligence", "iGaming", "Fraud detection", "Risk management", "Compliance", "AML", "KYC", "Payments risk", "Transaction monitoring", "Decisioning", "Case management", "Casino platform", "Sportsbook platform", "Gambling platform", "Wallet risk", "Identity risk", "Device intelligence", "Payment fraud", "Chargebacks", "Withdrawal risk", "Rules engines", "Fraud review tools", "Compliance tooling", "Case management systems", "Bonus abuse", "Multi-accounting", "Gameplay risk", "Operator back-office workflows", "Dashboards", "Reports", "Alerts", "Anomaly detection", "Operator intelligence", "B2B", "SaaS", "Platform", "White-label environments", "AI-assisted analysis", "AI-assisted decision-support" ], "toolProficiency" : [ "Chainalysis", "TRM", "SEON", "FingerprintJS", "ThreatMetrix", "Sumsub", "Onfido" ], "communicationSkills" : "Gathering input; Retaining ownership", "documentationSkills" : "Product artifacts", "problemSolvingSkills" : "Root-cause analysis; Data-driven decision making", "outcomesObjectives" : "Faster case review; Better review quality; More consistent decisions; Reduced false positives; Clearer reason codes; Stronger auditability; Alert relevance; Report usefulness; Root-cause clarity; Faster understanding of performance changes", "qualificationsBasic" : "3+ years in Product Management, Experience owning fraud/risk/compliance/AML/payments risk/transaction monitoring/decisioning/case management products, Experience with complex backend logic, data dependencies, rules, scoring, workflows, or operational decision-making, Product Management fundamentals, Data fluency, Comfort operating in compliance/regulatory/financial/high-trust constraints", "qualificationsPreferred" : "IGaming/casino/sportsbook/gambling platform experience, Experience with AML/KYT, wallet risk, KYC, identity risk, device intelligence, payment fraud, chargebacks, or withdrawal risk, Experience with rules engines, risk scoring, fraud review tools, compliance tooling, or case management systems, Experience with third-party risk/fraud providers, Exposure to bonus abuse, multi-accounting, gameplay risk, shared wallet/payment method detection, account velocity, or operator back-office workflows, Experience building dashboards, reports, alerts, anomaly detection, or operator intelligence products, Experience in B2B, SaaS, platform, or white-label environments, Practical AI literacy", "remoteFriendly" : true, "rawDescription" : "ABOUT BLOCK LABS Block Labs is a premier technology studio operating at the bleeding edge of Web3, Artificial Intelligence, and iGaming. We don't just ship features; we engineer high-scale, production-grade platforms that power the next generation of digital products. We are a collective of senior engineers, product strategists, and builders who refuse to compromise on architecture. Whether we are designing autonomous multi-agent AI systems, building decentralized financial infrastructure, or architecting high-frequency iGaming platforms, our standard is excellence. We move fast, but we build for the long term. If you are looking to work alongside a team that values deep technical expertise, thoughtful system design, and product ownership, Block Labs is where you belong. THE ROLE We are hiring a senior, strategically minded Product Manager to act as a mini-business owner, with end-to-end ownership of Shield and Insights: two key modules within a soon-to-launch, next-generation white-label casino platform. Shield: helps operators prevent fraud and abuse. It is our unified risk and decisioning layer. It brings together third-party risk tools such as Chainalysis, TRM, SEON, PSP fraud tools, and KYC providers, alongside internal behavioural data, into a single layer to provide risk scoring, review workflows, case management, reason codes, and auditability. Insights: helps operators understand performance changes across the business. It is our operator intelligence layer moving from “what happened?” to “why did this happen?” and “what should we look at next?” through focused dashboards, reports, alerts, root-cause analysis, and human-language queries. This role is weighted heavily toward Shield. We are looking for a Product Manager with strong product fundamentals and direct experience in fraud, risk, compliance, payments risk, transaction monitoring, decisioning, or case management products. iGaming experience is highly valuable, but fraud/risk product experience is the priority. Your focus is the product: operator workflows, fraud/risk logic, decision experience, auditability, requirements, prioritisation, and commercial usefulness. This is a hands-on role for someone who can turn complex operational workflows into clear, scalable product systems. WHAT YOU’LL OWN - Full product lifecycle of Shield and Insights, owning vision, roadmap, discovery, prioritisation, requirements, and iteration. - Shield Performance: faster case review, better review quality, more consistent decisions, reduced false positives, clearer reason codes, and stronger auditability. - Insights Performance: alert relevance, report usefulness, root-cause clarity, and faster understanding of performance changes. - Cross-functional squads including design, dev, QA, and delivery - ensuring alignment, unblocking delivery, and holding the team accountable to outcomes. WHAT YOU’LL BE DOING This is a hands-on role. You will: - Run discovery with operators, fraud/risk teams, compliance stakeholders, analysts, casino teams, payment teams, and internal experts to understand real operational workflows. - Define and maintain product artefacts covering problem statements, user journeys, workflows, success metrics, constraints, assumptions, trade-offs, and decisions. - Translate fraud, AML, payments, gameplay, bonus abuse, and operator intelligence requirements into clear product requirements for design and engineering. - Shape Shield’s risk decisioning capabilities, including risk scores, rule logic, case queues, review flows, reason codes, audit logs, operator permissions, and escalation paths. - Shape Insights’ operator intelligence capabilities, including monitoring views, KPI definitions, report formats, alert logic, baseline comparisons, and AI-assisted explanations. - Partner closely with the data and AI Technical Product Manager, delivering clear data and AI requirements so Shield and Insights get the technical support they need. - Use data actively and critically, ensuring tracking reflects reality and turning operational insights into concrete product decisions. - Engage stakeholders with clarity and intent, gathering input while retaining ownership of prioritisation and trade-offs. EXPERIENCE WE’RE LOOKING FOR We don’t expect a unicorn - but we do expect strong Product Management fundamentals and directly relevant experience. Required: - 3+ years in a Product Management role. - Experience owning or significantly contributing to fraud, risk, compliance, AML, payments risk, transaction monitoring, decisioning, or case management products. - Experience working on products with complex backend logic, data dependencies, rules, scoring, workflows, or operational decision-making. - Strong understanding of Product Management fundamentals, including discovery, requirements definition, prioritisation, delivery, stakeholder management, and iteration. - Strong data fluency and the ability to turn operational insight into clear product decisions. - Comfort operating in environments with compliance, regulatory, financial, or high-trust constraints. Useful: - iGaming, casino, sportsbook, or gambling platform experience. - Experience with AML/KYT, wallet risk, KYC, identity risk, device intelligence, payment fraud, chargebacks, or withdrawal risk. - Experience with rules engines, risk scoring, fraud review tools, compliance tooling, or case management systems. - Experience with third-party risk or fraud providers such as Chainalysis, TRM, Elliptic, SEON, FingerprintJS, ThreatMetrix, Sumsub, Onfido, PSPs, or onramp providers. - Exposure to bonus abuse, multi-accounting, gameplay risk, shared wallet/payment method detection, account velocity, or operator back-office workflows. - Experience building dashboards, reports, alerts, anomaly detection, or operator intelligence products. - Experience in B2B, SaaS, platform, or white-label environments. - Practical AI literacy, especially around AI-assisted analysis, summaries, alerts, or decision-support workflows. What kind of culture can I expect? Mature, mission-driven, and low-ego. We value clarity over noise, outcomes over theatrics, and pace without chaos. If you’re one of the smartest minds in your craft and want to build with other experts, you’ll feel at home here.", "summaryDescription" : "Product Manager - Fraud Detection & Operational Intelligence at Block Labs. Skills: Fraud detection, Risk management, Product management. Own product lifecycle of Shield and Insights. Own vision, roadmap, discovery, prioritization, requirements, iteration", "createdAt" : "2026-06-16T00:24:10.542", "lastUpdated" : "2026-06-16T08:46:06.518", "ingestTimestamp" : "2026-06-16T00:24:10.542", "mongoId" : "6a3064e7f292fd229cfa39d0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Fraud detection", "Operational intelligence", "Risk management", "Product management", "Product strategy", "Roadmap development", "User story creation", "Cross-functional collaboration", "Compliance", "Payments risk", "Transaction monitoring", "Decisioning", "Case management", "Product ownership", "System design", "Discovery", "Requirements definition", "Prioritization", "Delivery", "Stakeholder management", "Iteration", "Data analysis", "Root-cause analysis", "Roadmap planning", "Web3", "Artificial Intelligence", "iGaming", "AML", "KYC", "Casino platform", "Sportsbook platform", "Gambling platform", "Wallet risk", "Identity risk", "Device intelligence", "Payment fraud", "Chargebacks", "Withdrawal risk", "Rules engines", "Fraud review tools", "Compliance tooling", "Case management systems", "Bonus abuse", "Multi-accounting", "Gameplay risk", "Operator back-office workflows", "Dashboards", "Reports", "Alerts", "Anomaly detection", "Operator intelligence", "B2B", "SaaS", "Platform", "White-label environments", "AI-assisted analysis", "AI-assisted decision-support", "Chainalysis", "TRM", "SEON", "FingerprintJS", "ThreatMetrix", "Sumsub", "Onfido" ], "skillCount" : 64, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 658.0274, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2da8c874d8ee00a0c7833c", "title" : "Fraud Parameter Strategy Manager", "company" : "UOB Vietnam", "industry" : "Banking", "salary" : { "min" : 7.5E8, "max" : 1.2E9, "currency" : "VND", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Banking in Vietnam, adjusted for seniority and industry." }, "location" : "Vietnam", "locations" : [ "Vietnam" ], "timestamp" : "2026-06-16T04:23:15.951", "fingerprint" : "20641b5c84e68883d91cb4caa8059f6da57b9795a82d827c38e871c62aef4de6", "source" : "workday", "language" : "en", "applyUrl" : "https://uobgroup.wd3.myworkdayjobs.com/UOBExternal/job/Ho-Chi-Minh-City-Area/Fraud-Parameter-Strategy-Manager_JR88117", "externalId" : "JR88117", "industryFunction" : { }, "locationPoint" : "14.0583,108.2772", "structuredLocations" : [ { "country" : "Vietnam", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Vietnam", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's Degree", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Manager", "professionalSkills" : [ "Fraud strategy", "Parameter management" ], "hardSkillsList" : [ "Data analysis", "Risk assessment" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" } ], "majorSkills" : "Fraud strategy, Parameter management", "majorSkillsList" : [ "Fraud strategy", "Parameter management" ], "coreResponsibilities" : "Develop fraud parameter strategies, Manage fraud parameter lifecycle, Analyze fraud trends, Implement fraud controls, Monitor fraud performance, Collaborate with stakeholders, Present findings to management", "teamCollaboration" : "Cross-functional teams; Risk management teams; Technology teams", "domainKnowledge" : "Fraud detection; Financial crime; Banking regulations", "domainList" : [ "fraud-detection", "financial-crime", "banking-regulations" ], "domainSpecificKnowledge" : [ "Fraud detection", "Financial crime", "Banking regulations" ], "toolProficiency" : [ "Bloomberg Terminal" ], "communicationSkills" : "Present findings", "documentationSkills" : "Strategy documentation", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Reduce fraud losses; Improve fraud detection rates", "qualificationsBasic" : "7-10 years experience", "remoteFriendly" : false, "rawDescription" : "Company: 3801 UOB Vietnam **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** **About the Department** Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations. **Overview of the Role** * Maintain the Fraud Detection and Prevention systems, Association systems while balancing the financial losses and customer experience. * The main responsibilities are to propose strategies to prevent, detect and deter fraudulent activities and save financial losses for the bank. This should come as result of analysis on domestic & global fraud trends as well as the production of fraud & authorization MIS. **Job Responsibilities** * Perform timely and thorough review and analysis of fraud trends, suspicious transactions from relevant fraud systems and association systems. * Propose judicious system maintenances and parameter adjustments to combat emerging fraud trends, critical fraud detection strategies. * Initiate mass-block/mass-replacement of at-risk accounts, reporting fraud database as applicable. * Produce MIS regarding Fraud & Authorization purports on the ad-hoc, monthly and yearly basis. Coordinate on all subjects of fraud strategies, trends, patterns, systems and MIS. Perform periodic and ad-hoc assessments on strategy productivity and efficiency by using indexes such as FPR, Detection rate, Penetration rate, Hit rate, etc. * Ensure and monitor key performance indicators (KPIs) to achieve in country/regional target. * Perform testing and signs-off for any newly implemented and upgraded Fraud & Authorization systems. * Ensure ad-hoc requests and functional projects are handled properly. * Support standardization, automation and consolidation process improvement initiates across country and region. * Stay abreast with industry /emerging fraud risk and any new modus operandi. * Identify and share industry/scheme best practice and work with Fraud Head for their feasibility and implementation. * Ensure all fraud risk management policies and procedures in the countries comply with group policies and standards including local regulator requirement. **Job Requirements** * Bachelor's Degree. Proficient in English, both written and verbal. * 7-10+ years extensive experience in Banking and Card operations, Authorization. * Deep knowledge in fraud parameter/rule, fraud detection, card authorization, card systems, association systems. * Experience in data analysis. Strong MIS and data structuring skills. Strong analytical and problem-solving skills * Excellent capacity to strategize action plans. Ownership and responsibility. Able to work with minimum supervision. ## **Additional Requirements** Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference", "summaryDescription" : "Fraud Parameter Strategy Manager at UOB Vietnam. Skills: Fraud strategy, Parameter management. Develop fraud parameter strategies. Manage fraud parameter lifecycle", "postedDate" : "2026-06-13T20:49:53.629", "createdAt" : "2026-06-14T20:49:53.626", "lastUpdated" : "2026-06-16T04:23:15.951", "ingestTimestamp" : "2026-06-14T20:49:53.626", "mongoId" : "6a2da8c874d8ee00a0c7833c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://uobgroup.wd3.myworkdayjobs.com/UOBExternal/job/Ho-Chi-Minh-City-Area/Fraud-Parameter-Strategy-Manager_JR88117", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Risk assessment", "Fraud strategy", "Parameter management", "Fraud detection", "Financial crime", "Banking regulations", "Bloomberg Terminal" ], "skillCount" : 8, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 644.43256, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8d6e74d8ee00a0978f3f", "title" : "Fraud Agent", "company" : "Ibotta", "industry" : "Shared Services Job Group", "salary" : { "min" : 21.0, "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Hybrid - Denver", "locations" : [ "Hybrid - Denver" ], "timestamp" : "2026-06-15T08:30:28.894", "fingerprint" : "a67ca24863917ca35172ba3af557e02026c13d5498c24a2625942cbf85d94e86", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/ibotta/82fee4cd-a2db-4408-ab1a-501a99ece891/application", "externalId" : "82fee4cd-a2db-4408-ab1a-501a99ece891", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Account reviews", "Receipt reviews", "Fraud audits", "Process data review", "Fraud trend identification", "Fraud mitigation advice" ], "hardSkills" : [ { "name" : "Account reviews", "level" : "intermediate" }, { "name" : "Receipt reviews", "level" : "intermediate" }, { "name" : "Fraud audits", "level" : "intermediate" }, { "name" : "Process data review", "level" : "intermediate" }, { "name" : "Fraud trend identification", "level" : "intermediate" }, { "name" : "Fraud mitigation advice", "level" : "intermediate" } ], "majorSkills" : "Fraud investigation, Account review, Fraud trends", "majorSkillsList" : [ "Fraud investigation", "Account review", "Fraud trends" ], "coreResponsibilities" : "Perform account reviews, Perform receipt reviews, Conduct fraud audits, Review internal process data, Identify fraud trends, Escalate fraud trends, Assist in special projects, Advise on mitigation techniques", "teamCollaboration" : "Cross functional teams; Different levels of management", "domainKnowledge" : "Mobile fraud; E-commerce fraud", "domainList" : [ "mobile-fraud", "e-commerce-fraud" ], "domainSpecificKnowledge" : [ "Mobile fraud", "E-commerce fraud" ], "toolProficiency" : [ "Excel", "Google Sheets" ], "communicationSkills" : "Communicate effectively", "problemSolvingSkills" : "Analytical thinking", "specialRequirements" : "Live in United States, Relocation bonus offered", "qualificationsBasic" : "1+ years fraud investigation, Ability to work fast-paced, High attention to detail, Communicate effectively, Beginner to Intermediate Excel, Google Sheets skills", "qualificationsPreferred" : "Mobile fraud investigation preferred, E-commerce fraud investigation preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Do you have an eye for detail and fraudulent activity? Our Fraud Operations team at Ibotta is one of the key differentiators among Ibotta’s competitors, and we are seeking a Fraud Operations Agent to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The accuracy, efficiency, and analytical thinking the team puts into every task is a key component in the success of our team and the strategy of company-wide fraud processes. Our Fraud Operation Agents offer world class, real-time support in processes that ensure accuracy, quality and efficiencies for the company. The work you will complete in this position has direct impacts across multiple teams, processes and our bottom line. This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States. Not based in Denver? We will offer a relocation bonus to help make your move to the Mile High City a smooth one. What you will be doing: - Perform in-depth account and receipt reviews - Ongoing fraud performance audits - Review of internal process/program data reported by internal teams (Engineering, Analytics, Client, Marketing, etc.) - Identify and escalate fraud trends - Assist in special projects as assigned by the Fraud Operations Leadership team - Advise on Fraud mitigation techniques - Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere What we are looking for: - 1+ years of previous experience with fraud investigation (mobile and e-commerce preferred) - Ability to work in a fast-paced, metrics driven environment with a high attention to detail - The ability to communicate effectively across cross functional teams and with different levels of management - Beginner to Intermediate Excel and Google Sheets skills About Ibotta (\"I bought a...\") Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale. American shoppers have earned over $2.6 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine. To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Medium.com https://medium.com/building-ibotta. Additional Details: - This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, snacks, and occasional meals. - Base compensation range: $21 - $24/h. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience. - Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. - Applicants must be currently authorized to work in the United States on a full-time basis. - Applicants are accepted until the position is filled. - For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels. Recruiting Agency Notice Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees. #LI-Hybrid #BI-Hybrid", "summaryDescription" : "Fraud Agent at Ibotta. Skills: Fraud investigation, Account review, Fraud trends. Perform account reviews. Perform receipt reviews", "createdAt" : "2026-06-14T05:01:50.476", "lastUpdated" : "2026-06-15T08:30:28.894", "ingestTimestamp" : "2026-06-14T05:01:50.476", "mongoId" : "6a2c8d6e74d8ee00a0978f3f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 43680, "salaryAnnualMax" : 49920, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Account reviews", "Receipt reviews", "Fraud audits", "Process data review", "Fraud trend identification", "Fraud mitigation advice", "Fraud investigation", "Account review", "Fraud trends", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Mobile fraud", "E-commerce fraud", "Excel", "Google Sheets" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 626.76953, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c694a74d8ee00a0906c77", "title" : "Fraud and Abuse Operations Analyst", "company" : "Plaid", "industry" : "All Departments", "salary" : { "min" : 138000.0, "max" : 163200.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco HQ", "locations" : [ "San Francisco HQ", "New York City Office", "Seattle Office", "Raleigh Office" ], "timestamp" : "2026-06-16T02:23:49.415", "fingerprint" : "87cd04308b7bd97268a608c468576d3b72421b02df7d39704a10fcf4a34ef664", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/plaid/02569523-bd54-4f1f-b88e-38beef2f824d/application", "externalId" : "02569523-bd54-4f1f-b88e-38beef2f824d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "rawDescription" : "We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We are the first line of defense against fraud and abuse on the Plaid platform. Our mission is to ensure the safety and integrity of our platform for consumers and customers. As a Fraud and Abuse Operations Analyst, you will be responsible for responding to fraud and abuse events, investigating claims, and triaging incidents. We also partner with product and engineering teams to inform and improve fraud mitigation strategies. Responsibilities: - Safeguard Plaid's Platform: Participate in the abuse on-call rotation, directly protecting our users and customers by responding to and resolving fraud and abuse events. Your timely actions will be instrumental in maintaining trust and security. - Drive Investigations and Mitigate Risks: Investigate fraud and abuse claims from diverse sources, partnering with senior teammates on complex cases. Your findings will inform decisions and strategies, directly impacting Plaid's ability to prevent future incidents and minimize financial losses. Proactively perform threat modeling of abuse surfaces and continuously survey external fraud trends, adversary techniques, tooling, and emerging threat vectors - Support Incident Response: Help triage and manage fraud and abuse events as internal incidents (SEVs), collaborating across teams to drive resolution. Your contributions in these situations will minimize disruption and protect Plaid's reputation. - Inform Product Strategy: Partner with Consumer Risk and other product teams, providing operational insights from on-call and investigations. Your contributions will help inform the development of effective fraud mitigation solutions and strengthen Plaid's defenses. Qualifications: 3+ years of experience in fraud/abuse operations, trust & safety, and/or incident response - Incident response and investigations: - Experience triaging fraud or related incidents, with tight containment deadlines. - Experience managing escalations and making informed trade-off decisions with multiple stakeholders. - Ability to coordinate and communicate effectively with internal Legal, Compliance, Comms and other risk management teams during incident triage. - A battle-tested mental model for balancing fraud mitigation vs. conversion, and the ability to calibrate and apply this mental model in the context of Plaid’s business objectives under pressure. - Fraud and abuse detection and prevention context: - Working knowledge of fraud typologies–account takeover, different types of payments fraud, ACH fraud, chargebacks, kiting, rewards harvesting, etc. - Familiarity with the tactics, techniques, and procedures (TTPs) used by bad actors to commit different types of fraud on the web. - Familiarity with common mitigation strategies for the same, with a developing point of view on their relative pros and cons. - Fraud and abuse intelligence: - Dark and grey-web navigation and investigation experience, ability to assess source credibility, and translate external intelligence into actionable insights. - Experience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. - Experience developing and maintaining threat models for authentication and other high-risk product surfaces, with a track record of proactively identifying emerging risks. - Data analysis skills: - Proficiency with SQL for querying data sets and building reports. - Comfortable with common analysis tools and manipulation tools. - Ability to spot anomalies and fraudulent patterns in logs and other data sets (transactions, request data, etc.), with judgment to escalate ambiguous cases. - Operational depth and maturity: - Experience contributing improvements to operational processes and controls. - Strong written and verbal communication skills. Nice-to-Haves: - Familiarity with machine learning models for fraud detection. - Fraud domain certifications (e.g., CFE/fraud examination background). - Exposure to production ML model lifecycles and metrics for drift/decay. - Effective use of AI and AI agents to accelerate investigations and research Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.", "summaryDescription" : "Fraud and Abuse Operations Analyst at Plaid", "createdAt" : "2026-06-14T19:17:55.431", "lastUpdated" : "2026-06-16T02:23:49.415", "ingestTimestamp" : "2026-06-14T19:17:55.431", "mongoId" : "6a2c694a74d8ee00a0906c77", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 138000, "salaryAnnualMax" : 163200, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 625.1387, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307673f292fd229c019f73", "title" : "Senior Software Engineer - Fraud", "company" : "Roblox", "industry" : "Technology", "salary" : { "min" : 196750.0, "max" : 243290.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Mateo, CA, United States", "locations" : [ "San Mateo", "CA", "United States" ], "timestamp" : "2026-06-16T08:38:57.520", "fingerprint" : "efbeea2ea8011d8c7ca06873edb4b0d9f8fef5c14d68716336dce51b63cff25d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.roblox.com/jobs/8008607?gh_jid=8008607", "externalId" : "8008607", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Mateo", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.4969040,-122.3330573" } ], "locationText" : "San Mateo, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Economy Fraud engineer, you defend Roblox from all types of fraud, including theft, scams, money laundering, and payment fraud. Roblox is a high-growth, unique product environment. You will be developing anti-fraud and abuse solutions for web, mobile, and 3D environments. This high impact work and your innovation is critical for the well-being of our community and to the future of our company. We aim for our users to have peace of mind that their communities and transactions are protected. Our defenses also protect our company’s rapid expansion and safeguard billions in revenue. Roblox’s virtual marketplace handles over 4 million transactions a day, and enables our top developers to make millions of dollars a year. Our team’s challenges are not just regular day-to-day technical challenges. Fraud and abuse approaches need to shift over time, depending on the current behaviors of fraudsters. As an Economy Fraud engineer, you will be in a data-driven environment developing both classical and novel approaches to detect and prevent this bad behavior. You Have: 4+ years of professional experience working with scalable, distributed systems Strong experience in large-scale, data-driven architecture, API design, data modeling, and SQL / NoSQL data storage. Experience in risk prevention, machine learning, or analytical work. Risk prevention may include but is not limited to anti-Fraud, anti-Abuse, or Trust & Safety. Analytical work may include but is not limited to Data Analysis, Scientific Computing, Statistical Modeling, or Research. Passion for delivering products end-to-end, from ideation through implementation and A/B testing, while being empathetic with cross-functional stakeholders. Strong ownership with proactive, candid communication, and an ability to handle high complexity Bachelor's Degree or above in Computer Science or another quantitative field You Will: Develop backend services, fraud platform components, and pipelines to implement product logic, encourage eng efficiency, and produce features for ML models. Be a Tech Lead that contributes to our Technical Roadmap and Risk Defense strategy. Up-level our data mining and data-driven approaches. Occasionally perform data analysis to understand our Fraud & Abuse domain. Occasionally bridge communication between generalist backend engineers, and data scientists and ML engineers. Help recruit future talent for the team For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $196,750—$243,290 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U. S. visa categories, or support future H-1B sponsorship at this time.", "summaryDescription" : "Senior Software Engineer - Fraud at Roblox", "postedDate" : "2026-06-16T01:21:20.126", "createdAt" : "2026-06-16T01:21:20.126", "lastUpdated" : "2026-06-16T08:38:57.520", "ingestTimestamp" : "2026-06-16T01:21:20.126", "mongoId" : "6a307673f292fd229c019f73", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 196750, "salaryAnnualMax" : 243290, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 619.45447, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308756f292fd229c087eac", "title" : "Program Manager", "company" : "Center for Employment Opportunities", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Program Manager in San Jose, California, with adjustments for manager seniority, non-profit industry, and company size." }, "location" : "San Jose, California, United States", "locations" : [ "San Jose", "California", "United States" ], "timestamp" : "2026-06-16T11:13:15.394", "fingerprint" : "07afa38517956861d1e57aede8f7e5a7ac3548d854b8591d47defb8233fb8a4d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/centerforemploymentopportunities/jobs/8592335002?gh_jid=8592335002", "externalId" : "8592335002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Jose", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3361663,-121.8905910" } ], "locationText" : "San Jose, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Data tracking", "Performance evaluation", "Budget management" ], "hardSkills" : [ { "name" : "Data tracking", "level" : "intermediate" }, { "name" : "Performance evaluation", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" } ], "majorSkills" : "Program operations, Program performance, Team management", "majorSkillsList" : [ "Program operations", "Program performance", "Team management" ], "coreResponsibilities" : "Oversee daily operations of local site's vocational program, Ensure fidelity to program model, Focus on continuous improvement, Lead local team to meet program milestones, Recruit participants, Support participant progress, Manage participant-related data, Develop and train team members, Manage vocational portion of site's budget, Collaborate with local Social Enterprise leadership, Support participants through transitional job training, Support participants through workforce development, Manage daily vocational operations, Deliver vocational services to participants, Support and enhance participant experience, Maintain cohesion and communication between teams, Monitor and manage office administration, Ensure CEO procedures and policies are implemented, Maintain relationships with parole and probation bureaus, Maintain relationships with district attorney offices, Maintain relationships with program referral sources, Build strategic partnerships with local organizations, Build referral relationships with local organizations, Troubleshoot incidents and challenges, Support regional contracts team with data tracking, Support regional contracts team with reporting, Manage and ensure adherence to local site's vocational, Provide local presence, Manage relationships with community organizations, Support regional Investment teams, Support regional fundraising teams, Monitor and supervise site progress, Monitor and supervise team progress, Ensure compliance with organizational policies, Ensure compliance with organizational procedures, Manage team in usage of CRM, Organize information in CRM, Perform forecasting in CRM, Measure performance of programming, Evaluate performance of vocational program services, Recommend areas to improve, Manage recording of data, Manage tracking of data, Monitor enrollment metrics, Monitor case file metrics, Monitor placement metrics, Monitor retention metrics, Hire local team, Supervise local team, Support local team, Ensure ongoing engagement in learning, Support staff in obtaining resources, Support staff in obtaining training, Build environment of collaboration, Build environment of disciplined pursuit of goals, Build environment of inclusion, Foster communication across team members, Foster accountability across team members, Foster support across team members, Coach team members, Provide feedback to team members, Drive employee performance, Support team in gaining access to resources, Leverage employee insights, Leverage employee feedback, Respond to needs, Determine areas of individual development, Determine areas of team development, Model communication between sites, Model communication between teams, Model communication between departments, Model collaboration between sites, Model collaboration between teams, Model collaboration between departments, Prioritize team-building, Prioritize culture-building, Prioritize celebration", "teamCollaboration" : "Cross-functional teams; Social Enterprise team; Participant Resources department; Safety teams; Employee Experience teams; Legal teams; Regional contracts team; Regional Investment teams; Regional fundraising teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Vocational program model; Reentry employment; Workforce development", "domainList" : [ "vocational-program-model", "reentry-employment", "workforce-development" ], "domainSpecificKnowledge" : [ "Vocational program model", "Reentry employment", "Workforce development" ], "continuousLearning" : "Professional development opportunities; Continual learning", "problemSolvingSkills" : "Identify potential problems; Anticipate potential problems; Analyze potential problems; Decide on course of action; Implement course of action; Troubleshoot incidents", "outcomesObjectives" : "Meet program milestones; Achieve impact; Achieve local program outcomes; Ensure fidelity to program model; Ensure effectiveness of vocational model delivery; Enhance participant experience; Maintain cohesion and communication; Implement CEO procedures and policies with fidelity; Ensure adherence to vocational budget; Measure performance of programming; Improve vocational program services", "qualificationsBasic" : "5+ years experience in program management, Experience managing vocational programs, Experience managing budgets, Experience managing teams, Experience with CRM systems", "qualificationsPreferred" : "Lived experience of incarceration, Experience with justice system involvement", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Program Manager Fully Onsite/In Person San Jose, CA Anticipated deadline to submit application: June 25 at 12:00pm PST. Position may close early if application limit is met. Apply promptly for full consideration The Opportunity This position oversees the daily operations of a local site’s vocational program, ensuring fidelity to the program model and focus on continuous improvement. Includes leading the local team to meet program milestones, recruit participants and support participant progress, and manage participant-related data to inform decisions and achieve impact. Develops and trains team members to best support participants and manages the vocational portion of the site’s budget. Collaborates with local Social Enterprise leadership and team to support participants through transitional job training and workforce development. As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role. Who We Are The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities. What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996. What You’ll Be Responsible For: Program Operations Manage daily vocational operations at the local site and delivery of vocational services to participants, ensuring effectiveness of vocational model delivery Support and enhance the participant experience Collaborate with the Social Enterprise team including local Site Supervisors and Social Enterprise leadership to maintain cohesion and communication between teams in delivering services to participants Monitor and manage overall office administration, collaborating with internal teams to ensure CEO procedures and policies are implemented effectively and with fidelity Maintain relationships with local parole and probation bureaus, district attorney offices, and other program referral sources Collaborate and support CEO’s Participant Resources department with building strategic partnerships and referral relationships with local organizations that provide holistic and complementary services for participants, such as housing, substance abuse, etc. Troubleshoot incidents and challenges that arise, working in concert with CEO’s safety, Employee Experience, and Legal teams As needed, support CEO’s regional contracts team with data tracking and reporting Manage and ensure adherence to local site’s vocational budget including SNAP and other performance based outcomes, staff related costs, and vocational OTPS As needed, provide local presence and manage relationships with other community organizations in the reentry space Provide support as needed to CEO’s regional Investment and/or fundraising teams Program Performance Monitor and supervise site and team progress and effectiveness, ensuring compliance with all organizational policies and procedures Manage team in usage of CEO’s client relationship management system (CRM) to organize information, perform forecasting, and measure the performance of programming Evaluate the performance of all vocational program services and recommend areas to improve on an ongoing basis Manage the recording and tracking of data required by program management, grant contractors, and foundations by monitoring enrollment, case files, placement, and retention metrics Team Management Support Hire, supervise, and support a diverse, high-performing local team to serve participants and achieve our local program outcomes Ensure ongoing engagement in learning on specific areas of program delivery, supporting staff in obtaining the necessary resources and training needed to successfully carry out CEO’s vision and mission Build environment of collaboration, disciplined pursuit of goals, and inclusion by fostering communication, accountability, and support across team members Coach and provide feedback to team members to drive employee performance, and support team in gaining access to resources in areas of individual and team development Leverage employee insights and feedback to respond to needs and determine areas of individual and team development Model strong communication and collaboration between sites, teams, and departments Prioritize team-building, culture-building, and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared purpose Model CEO’s organizational values in management practice, empowering employees to lead through CEO values Additional responsibilities as assigned, including coverage for team members Who You Are You have 3+ years of program implementation experience in a fast-growing and results-oriented nonprofit environment; program management experience preferred Working knowledge of the criminal justice and workforce development systems Proficiency and experience in meeting performance based goals Proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making Comfortable with technology, including Google Suite and Salesforce Serves as an exemplary model of CEO’s values and living CEO’s management philosophy You have a deep dedication to social justice, criminal and/or economic justice You have the ability to motivate and inspire others to achieve their goals, helping individuals identify, capitalize upon, and apply their strengths You have attention to detail and strong project management capabilities You have demonstrated practice of regularly collecting, analyzing, and applying data to drive program strategy and decision making You have a high level of personal integrity and commitment to excellence and deep impact You have the ability to identify, anticipate, and analyze potential problems and solutions, and decide on and implement a course of action Compensation The salary range for this position is $82,000-$85,000 annually. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer. We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities to our staff. We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff. More About Us Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. People who are justice involved are highly encouraged to apply for vacant positions at all levels. CEO is committed to the CROWN Act, and creating an open space where our employees can present as their true authentic selves. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, religion, national origin, sex, age, gender, gender identity, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, caregiver status, or any other category protected by federal, state, or local law. We value diverse experiences, including with regard to educational background and justice system contact. Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.", "summaryDescription" : "Program Manager at Center for Employment Opportunities. Skills: Program operations, Program performance, Team management. Oversee daily operations of local site's vocational program. Ensure fidelity to program model", "postedDate" : "2026-06-16T01:21:39.222", "createdAt" : "2026-06-16T01:21:39.222", "lastUpdated" : "2026-06-16T11:13:15.394", "ingestTimestamp" : "2026-06-16T01:21:39.222", "mongoId" : "6a308756f292fd229c087eac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data tracking", "Performance evaluation", "Budget management", "Program operations", "Program performance", "Team management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Program management", "Vocational program model", "Reentry employment", "Workforce development" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 618.24426, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Non-profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3085f9f292fd229c07ced9", "title" : "Program Manager", "company" : "Leonardo", "industry" : "Manufacturing", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Program Manager in Aerospace & Defense in Pomezia, Italy, adjusted for company size and experience level." }, "location" : "Italy", "locations" : [ "Italy" ], "certifications" : [ "PMI certification" ], "timestamp" : "2026-06-16T15:07:55.249", "fingerprint" : "fd821116d728725f2bce45d320c00ec4e195d36adb8563799eaa7195f61af884", "source" : "workday", "language" : "it", "applyUrl" : "https://leonardocompany.wd3.myworkdayjobs.com/LeonardoCareerSite/job/IT---Pomezia/Program-Manager_R0024882", "externalId" : "R0024882", "industryFunction" : { }, "locationPoint" : "41.8719,12.5674", "structuredLocations" : [ { "city" : "Pomezia", "country" : "Italy", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.6675290,12.5047863" } ], "locationText" : "Pomezia, Italy", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceLevel" : "Manager", "technicalSkills" : "Microsoft Office, SAP", "professionalSkills" : [ "Program management", "Business winning", "Business execution", "Risk management", "Bid team participation", "Cost definition", "Reporting analysis", "Process improvement", "Project management training" ], "hardSkillsList" : [ "Economic-financial management", "Contractual compliance", "Legal compliance", "Security compliance", "Trade compliance", "Procurement process", "Reporting", "Performance measurement", "Cost control" ], "softSkillsList" : [ "Leadership", "Problem solving", "Team working", "Decision making", "Delegation", "Proactivity", "Flexibility" ], "hardSkills" : [ { "name" : "Economic-financial management", "level" : "intermediate" }, { "name" : "Contractual compliance", "level" : "intermediate" }, { "name" : "Legal compliance", "level" : "intermediate" }, { "name" : "Security compliance", "level" : "intermediate" }, { "name" : "Trade compliance", "level" : "intermediate" }, { "name" : "Procurement process", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Performance measurement", "level" : "intermediate" }, { "name" : "Cost control", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Problem solving" }, { "name" : "Team working" }, { "name" : "Decision making" }, { "name" : "Delegation" }, { "name" : "Proactivity" }, { "name" : "Flexibility" } ], "majorSkills" : "Program Management, Project Management, Stakeholder Management", "majorSkillsList" : [ "Program Management", "Project Management", "Stakeholder Management" ], "coreResponsibilities" : "Manage programs of medium complexity, Ensure project objectives are met, Ensure contractual agreements are respected, Coordinate progress meetings, Measure performance, Plan testing and delivery activities, Support business winning phases, Monitor project progress, Manage contractual compliance, Manage risk, Participate in bid teams, Coordinate cost definition, Report management analysis, Participate in continuous improvement, Participate in project management training", "teamCollaboration" : "Interface with stakeholders; Coordinate with other functions; Agree corrective actions", "projectManagementSkills" : [ "Project Management", "Planning", "Control", "Reporting", "Risk Management" ], "domainKnowledge" : "Aerospace; Defense; Security; Avionic Equipment; Aircraft Cockpit Computers", "domainList" : [ "aerospace", "defense", "security", "avionic-equipment", "aircraft-cockpit-computers" ], "domainSpecificKnowledge" : [ "Aerospace", "Defense", "Security", "Avionic Equipment", "Aircraft Cockpit Computers" ], "toolProficiency" : [ "Microsoft Excel", "Microsoft Project", "Microsoft Word" ], "communicationSkills" : "Negotiation; Reporting", "continuousLearning" : "Training; Professional development", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Travel required", "outcomesObjectives" : "Achieve project objectives; Ensure client satisfaction", "qualificationsBasic" : "1-3 years experience in Project Management, Knowledge of Project Management principles, Knowledge of planning and control methodologies, Knowledge of economic indices, Knowledge of compliance vs Security, Knowledge of Trade Compliance, Knowledge of Health & Safety, Good preparation for technical and economic topics, Good knowledge of English (B2)", "qualificationsPreferred" : "Master's degree in Engineering, PMI certification", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "**Job Description:** Leonardo è un gruppo industriale internazionale, tra le principali realtà mondiali nell’Aerospazio, Difesa e Sicurezza che realizza capacità tecnologiche multi dominio in ambito Elicotteri, Velivoli, Aerostrutture, Elettronica, Cyber Security e Spazio. Con oltre 60.000 dipendenti nel mondo, l’azienda ha una solida presenza industriale in Italia, Regno Unito, Polonia, Stati Uniti, e opera in 150 paesi anche attraverso aziende controllate, joint venture e partecipazioni. Protagonista dei principali programmi strategici a livello globale, è partner tecnologico e industriale di Governi, Amministrazioni della Difesa, Istituzioni e imprese. All'interno dell’Area Lob Avionic Equipment/AIRCRAFT & COCKPIT COMPUTERS PROGRAMS stiamo ricercando **un/a Program Manager** per la nostra sede di Pomezia. **La persona si occuperà delle seguenti attività:** * Gestione programmi media complessità sia in ambito nazionale che internazionale * Operare in autonomia al fine di assicurare il raggiungimento degli obiettivi di progetto, non solo dal punto di vista economico-finanziario, ma anche garantendo il rispetto degli accordi contrattuali con il Cliente (esterno/interno) * Coordinamento e gestione dei meeting di avanzamento, misurazione performance e pianificazione/organizzazione delle attività di collaudo/consegna con il Cliente * Supportare attivamente le fasi di \"business winning\" e garantire il monitoraggio e l'avanzamento dei progetti nelle fasi di \"business execution\", interfacciandosi con i vari stakeholders delle altre Funzioni Aziendali e concordando con il responsabile della linea le eventuali azioni correttive al fine di assicurare il successo del progetto e la soddisfazione del Cliente * Gestione della compliance contrattuali in accordo alle procedure Aziendali e delle leggi nazionali con particolare riguardo agli aspetti di: Legali, Sicurezza, Trade compliance, Health & Safety, Processo di Acquisti e di rendicontazione * Gestione del Rischio * Partecipazione ai bid team per l’elaborazione delle principali offerte commerciali * Coordinamento circa la definizione e raccolta dei costi * Reporting al management dell’analisi dei risultati misurati * Partecipazione nel processo di miglioramento continuo (process improvement) * Partecipazione nelle attività di formazione aziendale per i processi di project management **Titolo di studio:** Laurea Magistrale in ambito Tecnico o gestionale, preferibilmente Ingegneria **Livello di esperienza richiesto:** Junior: 1-3 anni di esperienza **Competenze e conoscenze tecniche:** * Buona preparazione di base finalizzata alla corretta gestione e comprensione degli argomenti tecnici ed economici * Conoscenza dei principi e dei processi di Project Management * Conoscenze delle metodologie di pianificazione e controllo avanzamento del progetto * Conoscenza degli indici economici di commessa * Conoscenze delle tematiche di compliance vs Security, Trade Compliance ed Health & Safety * Precedente esperienza lavorativa in ambito Project Management * Certificazione PMI gradita (plus) **Competenze comportamentali:** * Capacità comunicative e di negoziazione * Capacità di Leadership * Problem solving * Team working * Capacità decisionale * Capacità di delega * Approccio organizzato e sistematico alla sintesi (reporting). * Gestione del tempo e delle priorità * Proattività * Flessibilità **Conoscenze linguistiche:** Buona conoscenza della lingua inglese scritta e parlata, livello minimo B2. **Competenze informatiche:** * Conoscenza degli strumenti di Microsoft Office, in particolare Word, Excel e Project. * Conoscenza degli applicativi SAP **Altro:** La/il candidata/o ideale offre la propria disponibilità a svolgere l’attività lavorativa principalmente in sede e ad effettuare trasferte di breve/media durata, dopo adeguato training on the job, in Italia e/o all’estero. **_Coinvolgimento, valorizzazione delle competenze_** _, cura del**benessere** e della **sicurezza delle persone** sono i cardini della nostra cultura aziendale._ _Ci impegniamo ogni giorno a favorire un ambiente di lavoro**inclusivo e stimolante** , promuovendo attivamente i principi di **inclusione, equità e valorizzazione delle diversità**._ **_Cosa offriamo?_** * _Il nostro contratto collettivo del lavoro di riferimento è il CCNL per Industria Metalmeccanica Privata e della Installazione di Impianti;_ * _Modalità di lavoro: Ibrida;_ * _Categoria contrattuale: Impiegato ;_ * _Tipologia contrattuale: tempo indeterminato;_ * _Retribuzione annua lorda (RAL)/ range retributivo _:32.731,92 - 40.000_ ;_ * _Tredicesima mensilità;_ * _IMPIEGATI: premialità legata ai risultati di Business *;_ * _Buoni Welfare dal valore di 250 euro annui;_ * _MENSA AZIENDALE ;_ * _Opportunità di formazione e aggiornamento continuo delle competenze professionali e delle soft skill;_ * _Benessere: mettiamo al primo posto il benessere economico, fisico, sociale e psicologico delle nostre_ * _persone, offrendo molteplici soluzioni vicine alle loro esigenze._ **_L’azienda si riserva la possibilità di effettuare valutazioni in merito al livello di inquadramento e alla proposta economica, sulla base di criteri oggettivi emersi nel corso del processo di selezione e in coerenza con la seniority del/della candidato/a individuato/a e della posizione, nel rispetto dei principi di equità, trasparenza e pari opportunità previsti dalla normativa vigente._** **_Aspettiamo la tua candidatura_** _: inviaci il tuo CV entro**tre settimane** dall’apertura dell’annuncio di lavoro. _ **_Come funziona il processo di selezione?_** _A seguito della raccolta delle candidature, vengono valutati e identificati i CV maggiormente in linea con i requisiti richiesti._ _Le/i candidate/i selezionate/i sostengono un colloquio conoscitivo con il team delle Risorse Umane, motivazionale e attitudinale, seguito da un’intervista di approfondimento tecnico con il Business._ _Al termine del processo, alla persona viene restituito un feedback, sia in caso di esito positivo che negativo._ **Seniority:** **Primary Location:** IT - Pomezia **Additional Locations:** **Contract Type:** Permanent **Hybrid Working:**", "summaryDescription" : "Program Manager at Leonardo. Skills: Program Management, Project Management, Stakeholder Management. Manage programs of medium complexity. Ensure project objectives are met", "postedDate" : "2026-06-16T04:11:43.616", "createdAt" : "2026-06-16T04:11:43.613", "lastUpdated" : "2026-06-16T15:07:55.249", "ingestTimestamp" : "2026-06-16T04:11:43.613", "mongoId" : "6a3085f9f292fd229c07ced9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://leonardocompany.wd3.myworkdayjobs.com/LeonardoCareerSite/job/IT---Pomezia/Program-Manager_R0024882", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Economic-financial management", "Contractual compliance", "Legal compliance", "Security compliance", "Trade compliance", "Procurement process", "Reporting", "Performance measurement", "Cost control", "Leadership", "Problem solving", "Team working", "Decision making", "Delegation", "Proactivity", "Flexibility", "Program Management", "Project Management", "Stakeholder Management", "Program management", "Business winning", "Business execution", "Risk management", "Bid team participation", "Cost definition", "Reporting analysis", "Process improvement", "Project management training", "Planning", "Control", "Risk Management", "Aerospace", "Defense", "Security", "Avionic Equipment", "Aircraft Cockpit Computers", "PMI certification", "Microsoft Excel", "Microsoft Project", "Microsoft Word" ], "skillCount" : 40, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 618.2291, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace & Defense", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30967ef292fd229c0d4657", "title" : "Program Manager", "company" : "Shield AI", "industry" : "V-BAT Program Management", "salary" : { "min" : 110000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States", "locations" : [ "United States", "Dallas, Texas", "Washington, DC" ], "certifications" : [ "PMP or similar certification" ], "timestamp" : "2026-06-16T11:13:11.605", "fingerprint" : "45f2826aa8782c27f80ea61aee4282f18ee592cede648def0270e214b67993f1", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/shieldai/4423dbce-f0cf-48ec-bb11-1655eb5fc3f3/apply", "externalId" : "4423dbce-f0cf-48ec-bb11-1655eb5fc3f3", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "majorSkills" : "Program management, Process improvement, Cross-functional teams", "majorSkillsList" : [ "Program management", "Process improvement", "Cross-functional teams" ], "coreResponsibilities" : "Manage programs and projects, Oversee operational processes, Coordinate cross-functional teams, Manage vendor relationships, Manage stakeholder expectations, Track and report on operational metrics, Plan and allocate resources, Drive continuous improvement initiatives", "teamCollaboration" : "Cross-functional teams; Vendor relationships; Stakeholder management", "projectManagementSkills" : [ "Program management", "Complex projects", "Resource planning" ], "qualificationsBasic" : "5+ years of experience in program management, Experience managing complex projects, Experience with cross-functional teams, Experience with vendor management, Experience with operational metrics, Experience with resource planning, Experience with continuous improvement", "qualificationsPreferred" : "Master's degree in a relevant field, PMP or similar certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Seeking a Program Manager to lead execution and operational maturity for global Company-Owned, Company-Operated (COCO) unmanned aircraft system (UAS) deployments supporting contracted intelligence, surveillance, and reconnaissance (ISR) missions. This role serves as the critical link between flight operations, logistics, sustainment, subcontractors, finance, and customer stakeholders to ensure successful deployment and sustainment of operational capabilities worldwide. The ideal candidate thrives in fast-paced, ambiguous environments and can drive disciplined execution across organizations while building scalable processes that enable continued growth and mission success. ## What you'll do Deliver proven, exceptional, and reliable performance in support of customer/end-user’s mission through flawless program management. Effectively collaborate, motivate, and lead relevant stakeholders to successfully deliver early, under budget, and with exceptional technical performance.  Manage customer relationships and act as the key point of contact for the program   Astutely balance and rebalance shifting customer priories related to cost, schedule, and technical parameters of programs.   Provide hands-on management of all aspects of the program Drive the accurate and timely tracking and reporting of budget, resource, and project management standard metrics   Complete critical path analyses including the evaluation of potential means to accelerate the pace or mitigate identified risks  Identify potential bottlenecks or delays in programs and drive efforts to ensure projects stay on schedule  Partner with leadership to guide prioritization of projects and utilization of resources Establish and lead a consistent cadence of well-organized, well-facilitated, and effective meetings, including driving all preparation and follow up activities Support an environment where accountability and program execution excellence are core  ## Required qualifications 5+ years of program management experience for Department of Defense programs Ability to run advanced projects/programs consisting of multiple interrelated projects, in a manner that is largely self-directed  Proven ability to focus on long-term business objectives Willingness and ability to travel domestically and internationally as needed  Experience with scheduling tools such as Microsoft Project or Smartsheet Excellent skills in leadership, time management, organization, team management  Excellent interpersonal skills and verbal and written ability  Expert understanding of complex project financials  Demonstrated alignment with Shield AI's values and leadership principles, including accountability, trust, collaboration, and servant leadership Ability to obtain a Secret Security Clearance ## Preferred qualifications Experience supporting unmanned aerial systems, aviation operations, ISR programs, or defense technology programs Familiarity with aircraft sustainment, maintenance operations, or fleet management models Experience managing subcontractors, external service providers, or distributed operational teams Experience building scalable operational processes in startup or high-growth organizations Active Secret Security Clearance PMP certification or equivalent program management training Undergraduate degree in engineering, business, or operations management ## Additional Information #LI-AD6 #LD Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. ### Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. ", "summaryDescription" : "Program Manager at Shield AI. Skills: Program management, Process improvement, Cross-functional teams. Manage programs and projects. Oversee operational processes", "postedDate" : "2026-06-15T23:53:26.209", "createdAt" : "2026-06-15T23:53:26.209", "lastUpdated" : "2026-06-16T11:13:11.605", "ingestTimestamp" : "2026-06-16T03:27:22.720", "mongoId" : "6a30967ef292fd229c0d4657", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 110000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Program management", "Process improvement", "Cross-functional teams", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Complex projects", "PMP or similar certification" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 616.0812, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Defense Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5ddf74d8ee00a08df2bf", "title" : "Product Manager, Fraud and Compliance", "company" : "Remote", "salary" : { "min" : 4500000.0, "max" : 7500000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in FinTech, adjusted for EMEA region and remote work." }, "location" : "EMEA", "locations" : [ "EMEA" ], "timestamp" : "2026-06-15T00:14:42.071", "fingerprint" : "bb8d55b33110f49f2f7d3ea73d63f52bfe57c5b24b92761f072c10f1ad4a9ed6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/remotereferralboardinternaluseonly/jobs/7748014003", "externalId" : "7748014003", "structuredLocations" : [ { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, Automation", "professionalSkills" : [ "Product strategy", "Roadmap", "User stories", "Risk operations", "Credit risk assessment", "Reserve management", "Fraud detection", "Fraud prevention", "Compliance automation", "KYB verification", "AML screening", "Background checks", "Collections", "Payment blocks", "Enforcement actions", "Stakeholder management", "Risk trade-offs" ], "hardSkillsList" : [ "Code prototyping", "Querying data", "Data visualization" ], "hardSkills" : [ { "name" : "Code prototyping", "level" : "intermediate" }, { "name" : "Querying data", "level" : "intermediate" }, { "name" : "Data visualization", "level" : "intermediate" } ], "majorSkills" : "Product Management, Fraud, Compliance, Risk Management", "majorSkillsList" : [ "Product Management", "Fraud", "Compliance", "Risk Management" ], "coreResponsibilities" : "Own credit risk assessment, Own reserve management, Drive strategy for credit risk, Mitigate credit risk, Evolve models and tooling, Own fraud controls, Own freeze mechanisms, Own dispute workflows, Build proactive fraud strategies, Own onboarding compliance, Drive automation for compliance, Build platform-oriented systems, Configure and extend systems, Partner on risk reserves, Partner on payment blocks, Partner on enforcement actions, Own admin surfaces, Own customer-facing surfaces, Lead product team, Deliver high throughput, Deliver high ROI, Advance KPIs, Translate risk trade-offs, Align with leadership", "teamCollaboration" : "Cross-functional collaboration; Partner with compliance; Partner with engineering; Partner with design; Partner with treasury; Partner with legal", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Global employment; Fintech; Credit risk; Compliance risk; Risk operations; Fraud detection; Compliance workflows; Platform products; Operational teams; Risk and compliance patterns; Customer lifecycle; Regulatory defensibility; Risk reserves; Payment blocks; KYB verification; AML screening", "domainList" : [ "global-employment", "fintech", "credit-risk", "compliance-risk", "risk-operations", "fraud-detection", "compliance-workflows", "platform-products", "operational-teams", "risk-and-compliance-patterns", "customer-lifecycle", "regulatory-defensibility", "risk-reserves", "payment-blocks", "kyb-verification", "aml-screening" ], "domainSpecificKnowledge" : [ "Global employment", "Fintech", "Credit risk", "Compliance risk", "Risk operations", "Fraud detection", "Compliance workflows", "Platform products", "Operational teams", "Risk and compliance patterns", "Customer lifecycle", "Regulatory defensibility", "Risk reserves", "Payment blocks", "KYB verification", "AML screening" ], "toolProficiency" : [ "Cursor", "Claude Code" ], "communicationSkills" : "Async workflows", "continuousLearning" : "Learning budget", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Root cause analysis; Data-driven decision making", "outcomesObjectives" : "Reduce manual effort; Scale without complexity; Advance key KPIs; Reduce false-positives; Improve risk accuracy", "qualificationsBasic" : "Proficiency in Cursor and/or Claude Code, Build, debug, and ship functional code, AI fluency, Seasoned Product Manager, Platform mindset, UX sensibilities, Outstanding communication and collaboration skills, Data-driven decision-making, Fast learner with a growth mindset, Great judgment, Business-level proficiency writing and speaking English", "qualificationsPreferred" : "Experience with risk/compliance platforms, Experience with third-party screening tooling, Experience with fraud detection tooling", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Product Manager, Fraud and Compliance, joining the Fintech area As Remote grows and handles larger transaction volumes across countries, so does our exposure to fraud, credit risk, and compliance risk. This role owns the systems and strategies that protect Remote and its customers — from onboarding verification and screening, to credit risk assessment and reserve management, to fraud detection and enforcement across the full customer lifecycle. You'll drive the evolution of our risk and compliance capabilities from reactive, rule-based controls toward proactive, automated systems that identify risk signals early and scale without proportional increases in manual effort. This is a high-autonomy, high-stakes role. You'll report to the Director of Product and work closely with Risk, Compliance, Treasury, Legal, Collections, and Engineering. What you bring Proficiency in Cursor and/or Claude Code is required. You must be able to autonomously build, debug, and ship functional code and prototypes — not just write specs. AI fluency. You have a point of view on how AI and automation can transform risk operations — from pattern detection to anomaly scoring to compliance workflows. Seasoned Product Manager, with a track record on platform, API, or products for operational teams. Platform mindset. You build systems others can extend. Scalability means growing the business without proportional increases in manual work or complexity. Strong UX sensibilities. Risk and compliance tooling doesn't have to be painful. You care about the admin experience as much as the customer-facing one. Outstanding communication and collaboration skills. You partner effectively with compliance, engineering, design, treasury, and legal — and you lead by example on async workflows. Data-driven decision-making. Comfortable querying data and working with visualisation tools, you let insights drive your prioritisation. Fast learner with a growth mindset. You're humble, eager to learn, and get up to speed quickly in new territory, then pass on what you pick up so the whole team levels up. Great judgment - making strategic (what to prioritize) and tactical (feature scope) decisions. Language: Business-level proficiency writing and speaking English. Domain advantage (nice to have): Experience with risk/compliance platforms and third-party screening or fraud detection tooling. Key Responsibilities Own credit risk assessment and reserve management: Drive the strategy for how Remote evaluates, scores, and mitigates credit risk. Evolve the underlying models and tooling to be smarter, faster, and more automated over time. Fraud detection and prevention: Own fraud controls, freeze mechanisms, and dispute workflows. Build proactive strategies that detect and prevent fraud — not just react to it. Compliance automation: Own end-to-end onboarding compliance — KYB verification, AML screening, and background checks. Drive automation to reduce manual effort while maintaining regulatory defensibility. Build flexible, platform-oriented systems: Prefer solutions that operations teams can configure and extend without engineering involvement. Remove engineering as a bottleneck for responding to new risk and compliance patterns. Collections and enforcement: Partner with Collections and Treasury on risk reserves, payment blocks, and enforcement actions. Own the admin and customer-facing surfaces that support this. Ship iteratively at pace: Lead a product team delivering high throughput and high ROI. Advance key KPIs around automation rates, false-positive reduction, and risk accuracy. Stakeholder management across risk, ops, and finance. Translate complex risk trade-offs into clear product decisions. Align with Compliance Operations, Treasury, Legal, and senior leadership. Practicals You'll report to: Director of Product Location: For this position we welcome everyone to apply; Start date: As soon as possible Remote Compensation Philosophy Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. The base salary range for this full-time position is $149,750 to $168,500. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. Application process AI interview Interview with recruiter Interview with future manager Live session Team interview Bar Raiser Interview Interview with CTO Prior employment verification check #LI-DNP Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. Please note we accept applications on an ongoing basis.", "summaryDescription" : "Product Manager, Fraud and Compliance at Remote. Skills: Product Management, Fraud, Compliance, Risk Management. Own credit risk assessment. Own reserve management", "postedDate" : "2026-06-12T21:51:59.070", "createdAt" : "2026-06-12T21:51:59.070", "lastUpdated" : "2026-06-15T00:14:42.071", "ingestTimestamp" : "2026-06-12T21:51:59.070", "mongoId" : "6a2c5ddf74d8ee00a08df2bf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Code prototyping", "Querying data", "Data visualization", "Product Management", "Fraud", "Compliance", "Risk Management", "Product strategy", "Roadmap", "User stories", "Risk operations", "Credit risk assessment", "Reserve management", "Fraud detection", "Fraud prevention", "Compliance automation", "KYB verification", "AML screening", "Background checks", "Collections", "Payment blocks", "Enforcement actions", "Stakeholder management", "Risk trade-offs", "Roadmap planning", "Global employment", "Fintech", "Credit risk", "Compliance risk", "Compliance workflows", "Platform products", "Operational teams", "Risk and compliance patterns", "Customer lifecycle", "Regulatory defensibility", "Risk reserves", "Cursor", "Claude Code" ], "skillCount" : 38, "jobCategory" : "product", "jobSubcategory" : "product-management", "dataQualityScore" : 0.8888889, "_score" : 612.25183, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a30677bf292fd229cfbdf8b", "title" : "Program Manager", "company" : "Kunai", "industry" : "FinTech", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Program Manager in the US FinTech industry, adjusted for manager seniority and remote work." }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-16T08:55:16.169", "fingerprint" : "e5ee38578387083a293d3dee35a2172687519517a25a11ced8d0f0b1911438a4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/kunai/jobs/5160326007", "externalId" : "5160326007", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's Degree", "experienceLevel" : "Manager", "professionalSkills" : [ "Integration governance", "Operational readiness", "Risk visibility" ], "majorSkills" : "Program management, Governance, Cross-functional coordination", "majorSkillsList" : [ "Program management", "Governance", "Cross-functional coordination" ], "coreResponsibilities" : "Own integration governance, Build bridge-building, Translate across teams, Surface risks, Keep program moving, Define ownership, Ensure ops understanding, Surface what's falling through cracks, Build governance layer, Set up program to run", "teamCollaboration" : "Connective tissue translating across teams; Work alongside technical PM", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Financial services; Personal loans product; Originations; Pre-app; Marketing channel integrations; Fintech industry", "domainList" : [ "financial-services", "personal-loans-product", "originations", "pre-app", "marketing-channel-integrations", "fintech-industry" ], "domainSpecificKnowledge" : [ "Financial services", "Personal loans product", "Originations", "Pre-app", "Marketing channel integrations", "Fintech industry" ], "continuousLearning" : "Continuous learning culture", "innovationCreativity" : "Pushing boundaries of innovation", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Bring next-generation Personal Loans product to market; Achieve durable operating model", "qualificationsBasic" : "Bachelor's Degree, 3 years specialized training/work experience in technology for each missing year of college", "qualificationsPreferred" : "Prior experience in merger/acquisition integration, Personal loans product knowledge, Finance business partnering exposure, Track record building governance frameworks from scratch", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. Together, we are changing the world’s relationship with financial services. At Kunai, we help our clients modernize, capitalize on emerging trends, and evolve their business for the coming decades by remaining tech-agnostic and human-centered. Two large financial services companies are merging proprietary technologies to bring a next-generation Personal Loans product to market. This role will own governance, operational readiness, risk visibility, and the day-to-day bridge-building that keeps two organizations aligned, especially where accountability, communication, or handoffs are unclear. This role sits at the intersection of two organizations. You'll be the connective tissue translating across teams, surfacing risks before they become blockers, and keeping a complex multi-workstream program moving toward a durable operating model. WHAT YOU'LL OWN Integration Governance able to create structure where none exists Strongly Preferred: - Prior experience in a merger/acquisition integration context - Personal loans product knowledge including originations, pre-app, marketing channel integrations - Finance business partnering exposure (budgets, resource tracking, reporting) - Track record building governance frameworks from scratch, not just inheriting them WHAT MAKES THIS ROLE DIFFERENT The technical program is being built. What's needed now is someone who can govern it, who asks \"have we defined who owns this when it breaks?\" and \"does ops know what they're signing up for?\" You'll work alongside a strong technical PM, not replace one. The value you add is connective: surfacing what's falling through the cracks, building the governance layer, and making sure the program is set up to run long after launch. Our success over the past 20 years is rooted in our exceptional team, which thrives in a culture of collaboration, creativity, and continuous learning. We are proud to offer our employees a range of benefits, including competitive compensation, professional development opportunities, and flexible work arrangements, all designed to help them thrive. As we continue to expand, we remain committed to cultivating an environment where people feel valued, have a voice, and are given the tools to grow—both personally and professionally—while pushing the boundaries of innovation in the fintech industry. Minimum Degree Required: Bachelor’s Degree, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required", "summaryDescription" : "Program Manager at Kunai. Skills: Program management, Governance, Cross-functional coordination. Own integration governance. Build bridge-building", "postedDate" : "2026-06-15T23:24:40.048", "createdAt" : "2026-06-15T23:24:40.048", "lastUpdated" : "2026-06-16T08:55:16.169", "ingestTimestamp" : "2026-06-15T23:24:40.048", "mongoId" : "6a30677bf292fd229cfbdf8b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Program management", "Governance", "Cross-functional coordination", "Integration governance", "Operational readiness", "Risk visibility", "Financial services", "Personal loans product", "Originations", "Pre-app", "Marketing channel integrations", "Fintech industry" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 611.2516, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305640f292fd229cf264ef", "title" : "Data Analyst - Quality & Fraud", "company" : "Delivery Hero", "industry" : "Internet", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Data Analyst in the E-commerce industry in Barcelona, Spain, adjusted for seniority and company size." }, "location" : "Barcelona, Spain", "locations" : [ "Barcelona", "Spain" ], "timestamp" : "2026-06-16T10:14:01.602", "fingerprint" : "4cc2b4f5bf6c76a9d8c6ba6e13ef71084189f9c32b380c84fc493a3563a873a9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DeliveryHero/744000132180279-data-analyst-quality-fraud-they-she-he-", "externalId" : "744000132180279", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL, Excel, Looker, Tableau, PowerBI", "professionalSkills" : [ "Analytical skills", "Coding skills", "Problem-solving skills", "Business mindset", "Strategic vision" ], "hardSkillsList" : [ "Data-driven insights", "Detection frameworks", "Monitoring tools", "Analytical models" ], "softSkillsList" : [ "Organized", "Obsessed with detail" ], "hardSkills" : [ { "name" : "Data-driven insights", "level" : "intermediate" }, { "name" : "Detection frameworks", "level" : "intermediate" }, { "name" : "Monitoring tools", "level" : "intermediate" }, { "name" : "Analytical models", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Organized" }, { "name" : "Obsessed with detail" } ], "majorSkills" : "Quality strategy, Fraud detection, Risk mitigation", "majorSkillsList" : [ "Quality strategy", "Fraud detection", "Risk mitigation" ], "coreResponsibilities" : "Own and define global courier fraud strategy, Ensure consistent implementation, Ensure continuous improvement, Proactively address key courier-related challenges, Develop scalable self-service dashboards, Develop monitoring tools, Empower local teams to act on insights, Perform deep-dive analyses, Identify drivers of quality gaps, Propose clear, actionable solutions, Provide regular updates to leadership, Report on courier quality performance, Highlight risks and opportunities, Develop analytical models, Develop frameworks to monitor fraud risks, Predict potential no-shows, Optimize fleet distribution, Collaborate cross-functionally with Operations, Collaborate with Fraud Prevention, Collaborate with Product, Collaborate with Data teams, Align strategies, Ensure impact, Understand courier pain points, Understand courier motivations, Design data-informed solutions, Drive courier satisfaction, Drive operational excellence", "teamCollaboration" : "Cross-functionally with Operations; Cross-functionally with Fraud Prevention; Cross-functionally with Product; Cross-functionally with Data teams", "domainKnowledge" : "Courier fraud; Risk mitigation; GPS spoofing; Account sharing; Payment abuse", "domainList" : [ "courier-fraud", "risk-mitigation", "gps-spoofing", "account-sharing", "payment-abuse" ], "domainSpecificKnowledge" : [ "Courier fraud", "Risk mitigation", "GPS spoofing", "Account sharing", "Payment abuse" ], "toolProficiency" : [ "BI platforms" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "outcomesObjectives" : "Reduce malicious activity; Guarantee Glovo's fleet remains fair; Guarantee Glovo's fleet remains secure", "qualificationsBasic" : "3+ years of work experience, SQL proficiency, Excel proficiency, BI platforms experience, English is a must", "qualificationsPreferred" : "Degree in Engineering, Degree in Business, Degree in Economics, Degree in Project Management, Degree in Business Analytics, Degree in data driven domain, PhD preferred, Specific ML framework experience, Cloud platform certs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique? \uD83E\uDD1D Our culture and strong values. \uD83D\uDCAA Our career development philosophy. \uD83E\uDD1D Our commitment to being a force for good. We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts. YOUR MISSION Join Glovo's Global Operations team and become an integral part of our dynamic and challenging environment, offering numerous opportunities for growth and development. We are seeking a Senior Data Analyst to join the Courier Fraud team, driving the design, monitoring, and implementation of our global anti-fraud and risk mitigation strategy. In this role, you will be responsible for delivering data-driven insights, building detection frameworks and dashboards, and ensuring that our global integrity standards are consistently met and enforced. Your work will be central to reducing malicious activity (such as abuse of cancellations, account sharing, GPS spoofing, and payment abuse) and to guaranteeing that Glovo’s fleet remains fair and secure. THE JOURNEY * Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement. * Proactively address key courier-related challenges at local, regional, and global levels. * Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights. * Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions. * Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities. * Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution. * Collaborate cross-functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact. * Step into the shoes of the couriers—understanding their pain points and motivations—to design data-informed solutions that drive both courier satisfaction and operational excellence. ## Qualifications WHAT YOU WILL BRING TO THE RIDE * Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data driven domain. * +3 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actionate those insights (this is a must). * Strong analytical and coding skills: Good inSQL and Excel proficiency(or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI,…). * Strong strategic vision and business mindset. * Excellent problem-solving and analytical skills. Comfortable to break down complex problems into solutions. * Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset. * Exceptional verbal and written communication skills (English is a must) * Proactive, organized, and obsessed with detail. Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: * \uD83C\uDF1F An enticing equity plan that lets you own a piece of the action. * \uD83D\uDCAA Top-notch private health insurance to keep you at your peak. * \uD83C\uDF54 Monthly Glovo credit to satisfy your cravings! * \uD83D\uDCB3 Discounts on transportation, food, and even kindergarten expenses. * \uD83C\uDFCA Discounted gym memberships to keep you energized. * \uD83C\uDFD6️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! * \uD83D\uDC6A Enhanced parental leave, and office-based nursery. * \uD83E\uDDE0 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our [Instagram](https://www.instagram.com/lifeatglovo/) and check out our [Linkedin](https://www.linkedin.com/company/glovo-app/) and [website](https://about.glovoapp.com/)! ## Additional Information At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles[ here](https://careers.deliveryhero.com/leadership-principles). Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our [Instagram](https://www.instagram.com/lifeatglovo/) and check out our [LinkedIn](https://www.linkedin.com/company/glovo-app/) and [website](https://about.glovoapp.com/)!", "summaryDescription" : "Data Analyst - Quality & Fraud at Delivery Hero. Skills: Quality strategy, Fraud detection, Risk mitigation. Own and define global courier fraud strategy. Ensure consistent implementation", "postedDate" : "2026-06-15T11:42:30.000", "createdAt" : "2026-06-15T23:45:02.060", "lastUpdated" : "2026-06-16T10:14:01.602", "ingestTimestamp" : "2026-06-15T23:45:02.060", "mongoId" : "6a305640f292fd229cf264ef", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Data-driven insights", "Detection frameworks", "Monitoring tools", "Analytical models", "Organized", "Obsessed with detail", "Quality strategy", "Fraud detection", "Risk mitigation", "Analytical skills", "Coding skills", "Problem-solving skills", "Business mindset", "Strategic vision", "Courier fraud", "GPS spoofing", "Account sharing", "Payment abuse", "BI platforms" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 610.2711, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb07d74d8ee00a09da1de", "title" : "Member Experience Associate (Part-Time)", "company" : "Industrious", "industry" : "Unit Ops", "salary" : { "min" : 25.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Los Angeles - 23465 Civic Center Way (Malibu)", "locations" : [ "Los Angeles - 23465 Civic Center Way (Malibu)" ], "timestamp" : "2026-06-16T07:10:55.666", "fingerprint" : "271b15d34701bff10c320da36b5ab11fe66030f2ece13e9c7eeb750b69ca9879", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/industrious/b04d95a7-2020-4d92-8f4b-29cfb071f406/application", "externalId" : "b04d95a7-2020-4d92-8f4b-29cfb071f406", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Malibu", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0355910,-118.6894230" } ], "locationText" : "Malibu, California, United States", "employmentType" : "PART_TIME", "coreResponsibilities" : "Greet and check-in members, Provide tours of the space, Manage front desk operations, Handle member inquiries, Assist with event support, Maintain a welcoming environment, Process payments and memberships, Troubleshoot basic issues", "communicationSkills" : "Member inquiries", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers. To learn more, visit www.industriousoffice.com/careers http://www.industriousoffice.com/careers. About the Role: This is an in-person hospitality role, based on-site. Candidates must live within an easy commute of Malibu, CA. To help, our compensation package includes some great commuter benefits! As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here's what it could look like: - You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities. - You’re proactive and take ownership over managing inventory and ordering your location’s supplies. - You build magnificent events and take the extra time to design unique signage because you know the magic is in the details. - You add new members into multiple systems so their first day in their office is seamless and memorable. - You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle. - You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions. - You take a walk in-tour while your Member Experience Manager is assisting another potential member. You’re a great fit for this role if: - No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer - You’re energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together - You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem - You’re resilient. You know the value of having a routine, but you’re ready for the bumps too - You’re willing to get your hands dirty and realize the behind the scenes work is not always glamorous - You always look to improve and make things more efficient because staying busy is your happy speed Requirements: - Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs. - Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day. - Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc. - Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment. - Ensure work areas are kept in a sanitary condition and all safety protocols are followed. Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it’s more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values. We are Industrious. We’re building a team of considerate collaborators who create great days. Come join us. The hourly compensation for this position starts at $25.25. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications. You will also be eligible for a number of generous perks including: - Fixed part time hours to suit your schedule - Commuter Stipend of $100 / quarter - Eligible for up to $500 in bonus pay every 6 months - One Medical telehealth membership - 48 hours of personal time off annually - Sick pay as required by law We kindly request that you do not call Industrious locations for employment inquiries. Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.", "summaryDescription" : "Member Experience Associate (Part-Time) at Industrious. Greet and check-in members. Provide tours of the space", "createdAt" : "2026-06-14T18:20:30.788", "lastUpdated" : "2026-06-16T07:10:55.666", "ingestTimestamp" : "2026-06-14T18:29:22.077", "mongoId" : "6a2cb07d74d8ee00a09da1de", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 609.54016, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c8d6e74d8ee00a0978f14", "title" : "Fraud Concierge (Customer Support)", "industry" : "Operations", "salary" : { "min" : 70000.0, "max" : 85000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Philippines", "locations" : [ "Philippines" ], "timestamp" : "2026-06-15T21:45:03.208", "fingerprint" : "f9a34ca15e9737ee14adf1053ec6b143beb3b4bd0ef45d6fbe6a6788c179b694", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/eyt/afab467c-0c28-418c-9809-9ecd4717e520/application", "externalId" : "afab467c-0c28-418c-9809-9ecd4717e520", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Philippines", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Philippines", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Zendesk, Amazon Connect, Asana", "professionalSkills" : [ "Concierge experience", "Client escalations", "Emotional intelligence", "Risk mitigation", "Regulatory requirements", "De-escalation", "Cross-functional collaboration" ], "hardSkillsList" : [ "Identity verification", "Collateral ownership" ], "hardSkills" : [ { "name" : "Identity verification", "level" : "intermediate" }, { "name" : "Collateral ownership", "level" : "intermediate" } ], "majorSkills" : "Customer support, Fraud prevention, Customer relations", "majorSkillsList" : [ "Customer support", "Fraud prevention", "Customer relations" ], "coreResponsibilities" : "Deliver high class concierge experience, Own and resolve issues end-to-end, Serve as point person for escalations, Manage client expectations, Respond to customer queries, Proactively troubleshoot issues, Resolve issues related to risk mitigation, Ensure regulatory requirements are met, Handle complex customer cases, Provide effective de-escalation, Ensure resolution of escalated cases, Log and document customer interactions, Support continuous improvement, Collaborate with Product teams, Collaborate with Engineering teams, Collaborate with Operations teams, Advocate for customer needs, Drive problem resolution", "teamCollaboration" : "Cross-functionally with Product; Cross-functionally with Engineering; Cross-functionally with Operations", "domainKnowledge" : "US-based credit card accounts; US-based mortgage accounts; Financial services", "domainList" : [ "us-based-credit-card-accounts", "us-based-mortgage-accounts", "financial-services" ], "domainSpecificKnowledge" : [ "US-based credit card accounts", "US-based mortgage accounts", "Financial services" ], "toolProficiency" : [ "Zendesk", "Amazon Connect", "Asana" ], "communicationSkills" : "Clear communication; Professional communication", "documentationSkills" : "Log customer interactions; Document complaints; Document compliments; Document recurring issues", "problemSolvingSkills" : "Troubleshoot issues; Resolve issues; Problem-solving", "specialRequirements" : "Work US Pacific time 10 AM to 7 PM", "qualificationsBasic" : "3 years customer service experience, 2 years fraud prevention experience, Deliver premium/high-touch support, Exceptional spoken/written English, Own and resolve customer issues, Organizational skills, Time management skills, Problem-solving skills, High proficiency with support tools, Detail-oriented mindset, Bachelor's degree or equivalent experience", "qualificationsPreferred" : "Background in handling executives", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. Who are we? We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. Our team includes people who have built: - Financial products (Square/CashApp, the earliest CapitalOne credit cards) - Consumer products (Internet.org http://Internet.org, Xbox) - Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages) - Mathematics & science infrastructure (computational research at NASA’s JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives. Cultural Values 1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details. 2. Minimalist - we are spartan in our design, in our code, and even in our processes. 3. Speed of execution - we move fast & value decisiveness. We think speed drives quality. Responsibilities - Deliver a high class concierge-level experience to every customer, owning and resolving issues end-to-end with a sense of urgency and care. - Serve as the point person for high priority or sensitive client escalations, managing their expectations with a high degree of emotional intelligence. - Respond to customer queries in a timely, clear, and professional manner using Zendesk and Amazon Connect. - Proactively troubleshoot and resolve issues related to risk mitigation including identity, collateral ownership, and ensuring regulatory requirements to open accounts are met. - Handle complex and escalated customer cases, providing effective de-escalation while ensuring resolution. - Log and document all customer interactions, including complaints, compliments, and recurring issues, to support continuous improvement. - Collaborate cross-functionally with Product, Engineering, and Operations teams to advocate for customer needs and drive problem resolution. Qualifications - Minimum of 3 years of customer service experience supporting US-based credit card or mortgage accounts, with at least 2 years of fraud prevention experience and a strong preference for candidates with a background in handling executives. - Experience delivering premium or high-touch/concierge-style support. - Exceptional spoken and written English — impeccable comprehension, clarity, and diction required. - Demonstrated ability to own and resolve customer issues from start to finish, including cross-team coordination. - Strong organizational, time management, and problem-solving skills. - High proficiency with support tools such as Zendesk, Amazon Connect, and Asana. - Detail-oriented mindset — accuracy is critical in financial services. - Bachelor's degree or equivalent experience in financial services or a related field. - Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between) Compensation Monthly Rate: PHP 70,000 - PHP 85,000 + HMO + Internet allowance + Device and equipment + Permanent WFH", "summaryDescription" : "Fraud Concierge (Customer Support). Skills: Customer support, Fraud prevention, Customer relations. Deliver high class concierge experience. Own and resolve issues end-to-end", "createdAt" : "2026-06-14T17:50:04.888", "lastUpdated" : "2026-06-15T21:45:03.208", "ingestTimestamp" : "2026-06-14T17:50:04.888", "mongoId" : "6a2c8d6e74d8ee00a0978f14", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Identity verification", "Collateral ownership", "Customer support", "Fraud prevention", "Customer relations", "Concierge experience", "Client escalations", "Emotional intelligence", "Risk mitigation", "Regulatory requirements", "De-escalation", "Cross-functional collaboration", "US-based credit card accounts", "US-based mortgage accounts", "Financial services", "Zendesk", "Amazon Connect", "Asana" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 607.1137, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c75bf74d8ee00a0937fdb", "title" : "Fraud Operations Specialist", "company" : "Clair", "industry" : "Operations", "salary" : { "min" : 73000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-16T02:15:30.810", "fingerprint" : "168a3b09f82eada63ea721c2fdd92675ea1fc1d9419cf6f0e9a7f7360fe6f857", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/clair/b8e7893b-3aa9-4a3f-af51-3fd9ac684ae8/application", "externalId" : "b8e7893b-3aa9-4a3f-af51-3fd9ac684ae8", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "coreResponsibilities" : "Manage operational processes, Coordinate cross-functionally, Manage vendors, Manage stakeholders, Track operational metrics, Plan resources, Drive continuous improvement", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT CLAIR If you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck? At Clair, we are on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day. Learn more about us at getclair.com/about http://getclair.com/about About the Role We are seeking a Fraud Operations Specialist who thrives on solving complex, high-stakes problems at the intersection of financial crime, data analysis, and consumer protection. You will play a critical role in identifying and investigating fraud, platform abuse, and suspicious financial activity — helping protect both Clair and the millions of hourly workers who rely on us for financial access. We operate at the intersection of fintech, embedded finance, and real-time payroll systems — which means the fraud landscape we navigate is nuanced, fast-moving, and high-impact. You'll work across datasets and internal tooling to investigate cases, manage queues and escalations, and make confident, well-reasoned determinations that are fair, compliant, and risk-mitigated. If you have an investigative mindset, a strong grasp of money movement mechanics, and a passion for using data to uncover the full picture — you'll thrive here. Key Responsibilities - Conduct investigations of high-risk or potential fraud activity, including platform abuse, suspicious financial movement patterns, and unauthorized device access. - Use an investigative, holistic approach to analyze cases and make confident determinations that are fair, compliant, and risk-mitigated. - Work across datasets and internal tooling to complete operational tasks including queue management, escalations, and dispute resolution. - Apply a solid understanding of money movement mechanics — ACH, Card Rails, RTP — and relevant consumer regulations including Reg E, NACHA, and Reg Z. - Analyze and communicate data trends and patterns clearly to internal stakeholders, translating complex findings into actionable insights. - Leverage tools such as Excel, Google Sheets, Snowflake, SQL, and Tableau to investigate cases and surface meaningful signals. - Creatively solve problems by connecting data across sources to identify patterns that may not be immediately obvious. Required Experience & Qualifications: - 1–3 years of experience in fraud operations, financial crimes, risk, or a related field. - Investigative mindset with the ability to assess the full picture of a case and make sound, well-documented decisions. - Comfortable working across multiple datasets and internal tools to complete fraud investigations and operational tasks. - Solid understanding of money movement mechanics (ACH, Card Rails, RTP) and consumer regulations (Reg E, NACHA, Reg Z). - Strong analytical skills — able to identify trends and patterns in data and communicate findings clearly and effectively. - Hands-on experience with data tools such as Excel, Google Sheets, Snowflake, SQL, or Tableau. - Excellent written and verbal communication skills with the ability to clearly articulate investigative findings and recommendations. Bonus Qualifications: - Hands-on experience with fraud monitoring and investigation tools such as Alloy, Sardine, Sift, or Unit21. - Prior experience in fintech, payments, lending, or embedded finance. - Familiarity with dispute resolution processes and chargeback workflows. Additional Details Location: While we are based in NYC, we are also open to remote candidates for this role who are based in US only. Compensation: The annual base salary for this role is $73,000-$78,000. The base pay for this role is determined using many factors, such as education, skills and experience and is reflective of Clair Series stage and size. Base pay is only one part of Clair’s competitive total compensation package which includes equity, benefits and additional perks. The base pay range is subject to change and may be modified in the future. Clair will only contact candidates from @getclair.com http://getclair.com email addresses. We will never ask for payments or sensitive personal information during the hiring process. If you happen to receive anything suspicious, please ignore it. NEED MORE CONVINCING? Apart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair: - Medical, Dental, & Vision Coverage, with option to extend to your family - Fully-paid parental leave - Company-sponsored 401k, HSA, and FSA - Unlimited vacation for salaried roles, generous PTO for hourly roles - Work from home setup allowance - Access to your earnings every day on Clair - Company-sponsored short-term and long-term disability insurance EQUAL OPPORTUNITY EMPLOYER INFORMATION Clair is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For questions, please email us at careers@getclair.com", "summaryDescription" : "Fraud Operations Specialist at Clair. Manage operational processes. Coordinate cross-functionally", "createdAt" : "2026-06-14T17:45:31.670", "lastUpdated" : "2026-06-16T02:15:30.810", "ingestTimestamp" : "2026-06-14T17:45:31.670", "mongoId" : "6a2c75bf74d8ee00a0937fdb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 73000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 607.08484, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660974d8ee00a062ba20", "title" : "Senior Program Manager", "company" : "Amazon Pay", "industry" : "Project/Program/Product Management--Non-Tech, Risk Family, consumerpayments", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Program Manager in FinTech in Bengaluru, India, adjusted for seniority and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "certifications" : [ "PMP" ], "timestamp" : "2026-06-15T06:39:12.966", "fingerprint" : "58e8e29258e5964b6c774861da6904bcc1501976c2370560872f969a3a1b0001", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443275/apply", "externalId" : "1e18be9a-3388-42be-8559-4f6db3474493", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Risk management", "Fraud detection", "Process improvement" ], "hardSkillsList" : [ "Fraud prevention", "Risk assessment", "Data analysis" ], "hardSkills" : [ { "name" : "Fraud prevention", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Fraud prevention, Risk management, Process standardization", "majorSkillsList" : [ "Fraud prevention", "Risk management", "Process standardization" ], "coreResponsibilities" : "Lead fraud prevention initiatives, Lead risk management initiatives, Develop strategies to enhance payment security, Implement strategies to enhance payment security, Collaborate with cross-functional teams, Build innovative solutions, Design risk management programs, Implement risk management programs, Partner with product teams, Partner with machine learning teams, Develop automated fraud detection solutions, Develop automated fraud prevention solutions, Create investigation protocols, Standardize investigation protocols, Lead cross-functional initiatives, Identify security vulnerabilities, Address security vulnerabilities, Develop measurement frameworks, Develop analytics dashboards, Build relationships with external partners, Maintain relationships with external partners, Establish best practices, Establish standardized processes, Collaborate with marketing teams, Develop customer education programs, Review key metrics, Review fraud patterns, Discuss new detection models, Collaborate on security feature implementations, Present program results, Analyze trends, Make strategic decisions, Implement solutions", "teamCollaboration" : "Cross-functional teams; Product teams; Machine learning teams; Analytics teams; Engineering teams; Marketing teams; Senior leadership", "projectManagementSkills" : [ "PMP" ], "domainKnowledge" : "Payment security; Fraud prevention; Risk management; Emerging markets", "domainList" : [ "payment-security", "fraud-prevention", "risk-management", "emerging-markets" ], "domainSpecificKnowledge" : [ "Payment security", "Fraud prevention", "Risk management", "Emerging markets" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Present program results", "innovationCreativity" : "Build innovative solutions", "problemSolvingSkills" : "Analyze trends; Make strategic decisions", "outcomesObjectives" : "Enhance payment security; Protect customers; Protect merchants; Improve accuracy; Improve resolution time; Monitor program effectiveness; Drive data-driven decisions; Strengthen fraud prevention capabilities; Protect transactions", "qualificationsBasic" : "6+ years compliance experience, 6+ years audit experience, 6+ years risk management experience, Advanced Microsoft Office proficiency, Bachelor's degree or equivalent", "qualificationsPreferred" : "PMP or equivalent certification, Master's degree or equivalent", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join our Customer Trust team at Amazon Pay to lead end-to-end fraud prevention and risk management initiatives. In this role, you will develop and implement strategies to enhance payment security while maintaining a seamless customer experience. You will collaborate with cross-functional teams to build innovative solutions that protect millions of customers and merchants across global markets. Key job responsibilities - Design and implement comprehensive risk management programs to protect payment transactions across multiple geographic regions - Partner with product and machine learning teams to develop automated fraud detection and prevention solutions - Create and standardize investigation protocols to improve accuracy and resolution time for fraud cases - Lead cross-functional initiatives with Analytics, Product, and Engineering teams to identify and address security vulnerabilities - Develop measurement frameworks and analytics dashboards to monitor program effectiveness and drive data-driven decisions - Build and maintain relationships with external partners to strengthen fraud prevention capabilities - Establish best practices and standardized processes for emerging markets in Latin America, Middle East, and Asia Pacific regions - Collaborate with marketing teams to develop customer education programs on payment security and fraud prevention A day in the life You will start your day reviewing key metrics and fraud patterns from different regions. You might meet with machine learning teams to discuss new detection models, collaborate with product teams on security feature implementations, or present program results to senior leadership. You will analyze trends, make strategic decisions about risk thresholds, and work across teams to implement solutions that protect both customers and the business. About the team The Customer Trust team is central to Amazon Pay's mission of becoming the most trusted payment experience globally. We are a diverse group of problem solvers who combine analytical thinking with customer obsession to build innovative security solutions. Our team works across multiple geographies and collaborates with various Amazon teams to protect millions of transactions daily. Basic Qualifications: - 6+ years of compliance, audit or risk management experience - Knowledge of Microsoft Office products and applications at an advanced level - Bachelor's degree or equivalent Preferred Qualifications: - Project Management Professional (PMP) or equivalent certification - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Senior Program Manager at Amazon Pay. Skills: Fraud prevention, Risk management, Process standardization. Lead fraud prevention initiatives. Lead risk management initiatives", "postedDate" : "2026-06-13T18:28:13.897", "createdAt" : "2026-06-13T18:28:13.897", "lastUpdated" : "2026-06-15T06:39:12.966", "ingestTimestamp" : "2026-06-13T18:28:13.897", "mongoId" : "6a2a660974d8ee00a062ba20", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10443275/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Fraud prevention", "Risk assessment", "Data analysis", "Risk management", "Process standardization", "Fraud detection", "Process improvement", "PMP", "Payment security", "Emerging markets", "Microsoft Office" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 605.3306, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307eb6f292fd229c051aca", "title" : "Program Manager", "company" : "Harmattan AI", "industry" : "P&P", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "MAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Program Manager in the Defense industry in Morocco, adjusted for company size and full-time employment." }, "location" : "Morocco", "locations" : [ "Morocco" ], "timestamp" : "2026-06-16T15:48:58.193", "fingerprint" : "6bd18c577057974d9c28eed736727b75799d2fa0d5df8a48efe444a7258cce60", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/harmattan-ai/24d8c008-ec8a-4754-9405-7389a2ed37f7/application", "externalId" : "24d8c008-ec8a-4754-9405-7389a2ed37f7", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Morocco", "continent" : "af", "workMode" : "onsite" } ], "locationText" : "Morocco", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceLevel" : "Manager", "professionalSkills" : [ "Program management", "Product development", "Customer support", "Business plan management" ], "hardSkillsList" : [ "Contractual compliance", "Risk management", "Issue resolution", "Invoicing", "Revenue triggering" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Contractual compliance", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Invoicing", "level" : "intermediate" }, { "name" : "Revenue triggering", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Program execution, Client interface, Delivery coordination, Compliance oversight", "majorSkillsList" : [ "Program execution", "Client interface", "Delivery coordination", "Compliance oversight" ], "coreResponsibilities" : "Act as single point of contact, Lead cross-functional teams, Coordinate cross-functional teams, Ensure on-time delivery, Ensure on-spec delivery, Deliver complex systems, Deliver mass-produced systems, Guarantee deliverables meet requirements, Anticipate risks, Lead issue resolution, Own program timeline, Ensure billing activation, Track program blockers, Resolve program blockers, Ensure product policies compatibility, Identify missing enablers, Escalate internally", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Program management", "Contractual compliance", "Risk management", "Issue management" ], "domainKnowledge" : "Defense sector; Defense acquisition processes; Autonomous defense systems", "domainList" : [ "defense-sector", "defense-acquisition-processes", "autonomous-defense-systems" ], "domainSpecificKnowledge" : [ "Defense sector", "Defense acquisition processes", "Autonomous defense systems" ], "documentationSkills" : "Documentation skills", "problemSolvingSkills" : "Crisis management; Issue resolution", "qualificationsBasic" : "10+ years program management, Defense sector experience, Program Manager experience, Product development leadership, High volume deliveries leadership, Customer support leadership, Complex deliveries management, Mass production management, Direct client interface, Contractual responsibilities, Defense acquisition processes knowledge, Program milestones knowledge, Compliance documentation knowledge, Manage programs in cutting-edge environments, Manage programs in disruptive environments, Manage complete business plan, Excellent documentation skills, Organizational skills, Leadership skills", "qualificationsPreferred" : "Knowledge of defense acquisition processes, Knowledge of program milestones, Knowledge of compliance documentation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. About the Role As Program Manager, you will be the operational backbone of our program execution for Europe and Middle-East customers. You are the primary interface with our defense clients, overseeing end-to-end delivery of our systems, ensuring contractual compliance, and coordinating internal teams to meet critical deadlines. You manage risks, resolve crises, and trigger invoicing at the right milestones. This is a client-facing role requiring precision, leadership, and domain expertise. You will ensure Harmattan AI delivers cutting-edge defense products while maintaining a centralized product vision that respects local program constraints. Responsibilities - Customer Interface: Act as the single point of contact for the customer throughout program execution. - Delivery Coordination: Lead and coordinate cross-functional teams to ensure on-time, on-spec delivery of complex and mass-produced systems. - Compliance Oversight: Guarantee that all deliverables meet contractual, technical, and operational requirements. - Crisis Management: Anticipate risks and lead rapid, structured resolution of issues as they arise. - Invoicing & Revenue Triggering: Own the program timeline and ensure billing is activated at contractual milestones. - Issue Management: Track and resolve program-level blockers, both technical and administrative. - Local Interface Enablement: Ensure that centralized product policies are compatible with program-specific and customer-specific constraints. - Enabler Identification: Identify missing enablers and escalate internally to unblock delivery or alignment. Candidate Requirements - 10+ years of experience in program or project management within the defense sector. - Significant experience as a Program Manager, including leading product development, high volumes deliveries, customer support - Proven track record managing complex deliveries and mass-production with direct client interface and contractual responsibilities. - Strong knowledge of defense acquisition processes, program milestones, and compliance documentation. - Ability to manage programs in cutting-edge/disruptive environments. - Proficiency in managing a complete business plan. - Detail-oriented with excellent documentation and organizational skills. - Strong communication and leadership skills, with the ability to motivate and guide teams toward success. We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.", "summaryDescription" : "Program Manager at Harmattan AI. Skills: Program execution, Client interface, Delivery coordination, Compliance oversight. Act as single point of contact. Lead cross-functional teams", "createdAt" : "2026-06-16T01:59:46.755", "lastUpdated" : "2026-06-16T15:48:58.193", "ingestTimestamp" : "2026-06-16T01:59:46.755", "mongoId" : "6a307eb6f292fd229c051aca", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Contractual compliance", "Risk management", "Issue resolution", "Invoicing", "Revenue triggering", "Leadership", "Program execution", "Client interface", "Delivery coordination", "Compliance oversight", "Program management", "Product development", "Customer support", "Business plan management", "Issue management", "Defense sector", "Defense acquisition processes", "Autonomous defense systems" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 603.62, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Defense", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305118f292fd229cef9a48", "title" : "Fraud Triage Specialist (Mobile)", "industry" : "Support", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for mid-seniority and the insurance industry for a full-time Fraud Triage Specialist (Mobile) role." }, "location" : "US", "locations" : [ "US" ], "certifications" : [ "Insurance Adjuster License" ], "timestamp" : "2026-06-16T15:22:24.119", "fingerprint" : "21350c0a90f75da54a228f2a021bebf3572bd14b1955cb4037e48dff7bd46f83", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/db05be70-a1d6-48cb-a9ec-373b7f3505c6/apply", "externalId" : "db05be70-a1d6-48cb-a9ec-373b7f3505c6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 3, "technicalSkills" : "Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook", "professionalSkills" : [ "Risk management", "Fraud detection", "Claims processing", "Data analysis", "Process improvement" ], "hardSkillsList" : [ "Statistical analysis", "Case handling" ], "hardSkills" : [ { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Case handling", "level" : "intermediate" } ], "majorSkills" : "Fraud detection, Risk management, Claims analysis", "majorSkillsList" : [ "Fraud detection", "Risk management", "Claims analysis" ], "coreResponsibilities" : "Review and process claims, Conduct detailed analysis, Detect potential fraud patterns, Collaborate with investigators, Support fraud referrals, Support callbacks, Support escalation processes, Research internal inquiries, Respond to internal inquiries, Ensure accurate documentation, Ensure timely communication, Analyze data, Analyze off-system information, Identify trends, Identify emerging risks, Identify fraud indicators, Maintain compliance, Identify recurring issue patterns, Escalate findings to leadership, Support development of fraud detection tools, Support implementation of fraud detection tools, Support development of workflows, Support implementation of workflows, Support development of preventive measures, Support implementation of preventive measures, Participate in operational meetings, Provide feedback, Align on performance, Contribute to process enhancements, Provide guidance to team members, Complete post-decision tasks, Update BOLOs, Update risk flags, Update negative lists, Ensure adherence to productivity standards, Ensure adherence to quality standards, Ensure adherence to accuracy standards", "teamCollaboration" : "Internal teams; External stakeholders; Investigators; Operational leaders", "domainKnowledge" : "Insurance claims; Fraud detection processes; Risk management practices; Mobile claims systems", "domainList" : [ "insurance-claims", "fraud-detection-processes", "risk-management-practices", "mobile-claims-systems" ], "domainSpecificKnowledge" : [ "Insurance claims", "Fraud detection processes", "Risk management practices", "Mobile claims systems" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Written communication; Verbal communication; Document findings; Present findings", "documentationSkills" : "Accurate documentation", "continuousLearning" : "Continuing education; Professional development", "problemSolvingSkills" : "Problem-solving; Analytical skills", "outcomesObjectives" : "Ensure adherence to productivity standards; Ensure adherence to quality standards; Ensure adherence to accuracy standards", "qualificationsBasic" : "High school diploma or GED, 3+ years of experience, Analytical and problem-solving skills, Ability to obtain and maintain an Insurance Adjuster License, Proficiency in Microsoft Office applications, Ability to work across multiple systems and platforms, Written and verbal communication skills, Ability to analyze complex issues, Ability to manage competing priorities, Ability to collaborate effectively", "qualificationsPreferred" : "Associate degree or higher, Experience working with data or statistical analysis, Experience working with multiple systems, databases, or risk management tools, Familiarity with insurance claims, Familiarity with fraud detection processes, Familiarity with risk management practices, Current insurance adjuster license, Experience with mobile claims systems", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Review and process claims with identified risk indicators, conducting detailed analysis to detect potential fraud patterns and anomalies. Collaborate with Special Investigations Unit (SIU) investigators and support fraud referrals, callbacks, and escalation processes when necessary. Research and respond to internal inquiries, ensuring accurate documentation and timely communication across stakeholders and customers. Analyze data and off-system information sources to identify trends, emerging risks, and fraud indicators. Maintain compliance with fraud detection protocols, reporting standards, and risk management policies across all assigned work queues. Identify recurring issue patterns and escalate findings to leadership for further action and process improvement. Support the development and implementation of fraud detection tools, workflows, and preventive measures. Participate in operational meetings to provide feedback, align on performance, and contribute to process enhancements. Provide guidance to team members on fraud detection best practices and case handling procedures. Complete post-decision tasks such as updating BOLOs, risk flags, and negative lists in system databases. Ensure adherence to productivity, quality, and accuracy standards across all claim reviews and fraud assessments. Requirements High school diploma or GED required; additional education (associate degree or higher) preferred. 3+ years of experience in a customer service, claims, insurance, or risk-related environment. Strong analytical and problem-solving skills, with experience working with data or statistical analysis. Ability to obtain and maintain an Insurance Adjuster License, including completion of required coursework and continuing education. Proficiency in Microsoft Office applications (Word, Excel, Outlook) and ability to work across multiple systems and platforms. Strong written and verbal communication skills with the ability to clearly document and present findings. Ability to analyze complex issues and provide recommendations that impact team and business outcomes. Experience working with multiple systems, databases, or risk management tools is highly beneficial. Strong attention to detail, organizational skills, and ability to manage competing priorities in a fast-paced environment. Ability to collaborate effectively with internal teams and external stakeholders, including investigators and operational leaders. Familiarity with insurance claims, fraud detection processes, or risk management practices is a plus. Current insurance adjuster license and experience with mobile claims systems are advantageous. Benefits Hourly pay range of $20.96 to $34.59, based on experience and location. Fully remote work opportunity within the United States. Opportunity to contribute directly to fraud prevention and risk management initiatives. Exposure to advanced claims systems, analytics tools, and investigative processes. Career development within insurance, fraud detection, and risk operations. Comprehensive benefits package including healthcare, retirement, and paid time off (subject to eligibility and employer policies). Structured training and ongoing professional development opportunities. Collaborative and mission-driven work environment focused on operational excellence and integrity. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Fraud Triage Specialist (Mobile). Skills: Fraud detection, Risk management, Claims analysis. Review and process claims. Conduct detailed analysis", "postedDate" : "2026-06-15T09:44:13.414", "createdAt" : "2026-06-15T09:44:13.414", "lastUpdated" : "2026-06-16T15:22:24.119", "ingestTimestamp" : "2026-06-16T03:24:42.807", "mongoId" : "6a305118f292fd229cef9a48", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Statistical analysis", "Case handling", "Fraud detection", "Risk management", "Claims analysis", "Claims processing", "Data analysis", "Process improvement", "Insurance claims", "Fraud detection processes", "Risk management practices", "Mobile claims systems", "Insurance Adjuster License", "Microsoft Office" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 602.8543, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307f61f292fd229c0589f8", "title" : "Program Manager", "company" : "Baya Systems", "industry" : "Technology", "salary" : { "min" : 1850000.0, "max" : 3150000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Program Manager in Bengaluru, India, adjusted for mid-seniority, technology industry, and full-time employment." }, "location" : "Bengaluru, Karnataka, India", "locations" : [ "Bengaluru", "Karnataka", "India" ], "timestamp" : "2026-06-16T09:59:05.388", "fingerprint" : "d6745cf67ab339e4ef469b32cb86bcecd20242e4b47cdd7c627ea4a6bda6a079", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bayasystems/jobs/5261121008", "externalId" : "5261121008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "experienceLevel" : "Manager", "technicalSkills" : "Python, GitHub", "professionalSkills" : [ "Release management", "Issue tracking", "Feature requests", "Version management", "Documentation" ], "hardSkillsList" : [ "Hardware IP design", "Hardware IP verification", "Hardware IP implementation", "Functional safety requirements", "AMBA protocols", "CHI", "AXI", "NoC", "Cache coherency" ], "hardSkills" : [ { "name" : "Hardware IP design", "level" : "intermediate" }, { "name" : "Hardware IP verification", "level" : "intermediate" }, { "name" : "Hardware IP implementation", "level" : "intermediate" }, { "name" : "Functional safety requirements", "level" : "intermediate" }, { "name" : "AMBA protocols", "level" : "intermediate" }, { "name" : "CHI", "level" : "intermediate" }, { "name" : "AXI", "level" : "intermediate" }, { "name" : "NoC", "level" : "intermediate" }, { "name" : "Cache coherency", "level" : "intermediate" } ], "coreResponsibilities" : "Track IP release schedules, Manage release content, Manage customer requirements, Manage delivery timelines, Oversee project boards, Oversee issue tracking, Maintain alignment across teams, Participate in meetings, Document action items, Document dependencies, Document risks, Coordinate with stakeholders, Coordinate with customers, Support feature requests, Support release planning, Provide support for release activities, Package deliverables, Manage versions, Develop Python scripting, Apply Python scripting, Streamline release workflows, Streamline tracking workflows, Coordinate FuSa requirements tracing, Track FuSa requirements", "teamCollaboration" : "Engineering teams; Internal stakeholders; Customer teams", "projectManagementSkills" : [ "IP release schedules", "Project boards", "Issue tracking", "Release planning" ], "domainKnowledge" : "Chiplet era; Software-driven fabric solutions; Single-die systems; Multi-die systems; Semiconductor chips; System-on-Chip; Multi-chiplet systems; Data center; Infrastructure; AI; Automotive; Edge IoT; Hardware IP; Functional safety; ARM AMBA protocols; CHI; AXI; NoC; Cache coherency", "domainList" : [ "chiplet-era", "software-driven-fabric-solutions", "single-die-systems", "multi-die-systems", "semiconductor-chips", "system-on-chip", "multi-chiplet-systems", "data-center", "infrastructure", "ai", "automotive", "edge-iot", "hardware-ip", "functional-safety", "arm-amba-protocols", "chi", "axi", "noc", "cache-coherency" ], "domainSpecificKnowledge" : [ "Chiplet era", "Software-driven fabric solutions", "Single-die systems", "Multi-die systems", "Semiconductor chips", "System-on-Chip", "Multi-chiplet systems", "Data center", "Infrastructure", "AI", "Automotive", "Edge IoT", "Hardware IP", "Functional safety", "ARM AMBA protocols", "CHI", "AXI", "NoC", "Cache coherency" ], "toolProficiency" : [ "GitHub" ], "documentationSkills" : "Documentation", "innovationCreativity" : "Innovate; Deliver compelling solutions", "qualificationsBasic" : "Proven experience in hardware IP design, Proven experience in hardware IP verification, Proven experience in hardware IP implementation, Coordinate FuSa requirements tracing, Track FuSa requirements", "qualificationsPreferred" : "Understanding of ARM AMBA protocols, Experience in project management, Experience in program management, Familiarity with GitHub project management tools, Familiarity with CI/CD practices, Familiarity with release processes, Hands-on technical skills, Contribute to scripting, Contribute to release workflows, Contribute to engineering infrastructure, Experience with NoC's, Experience with cache coherency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Baya Systems is inspired by the baya bird, also known as the weaver. Baya birds weave very unique and intricate hanging nests from different materials. The nests are robust and safe while being extremely lightweight and efficient. Baya is a fast-moving Series B startup built by serial entrepreneurs with a vision to accelerate intelligent computing in the emerging chiplet era. We focus on software-driven, unified fabric solutions for single-die and multi-die systems. We design and license disruptive intellectual property for use in semiconductor chips, with software development platforms to simplify the design process and reduce the time to market for complex System-on-Chip (SoC) and multi-chiplet systems. This enables our partners to innovate and deliver compelling solutions for data center, infrastructure, AI, Automotive, and Edge IoT markets. We are looking for energetic and dedicated individuals share our passion for enabling innovation and excellence in the semiconductor industry that empowers game-changing products and services! Program Manager, Baya Systems Location: Bengaluru, India Key Responsibilities: Track and manage IP release schedules, including release content, customer-specific requirements, and delivery timelines. Oversee project boards and issue tracking to maintain alignment across engineering teams. Participate in engineering execution meetings, ensuring action items, dependencies, and risks are clearly documented and managed. Coordinate with internal stakeholders and customers to support feature requests, schedules, and release planning. Provide hands-on support for release activities, including packaging deliverables, version management, and documentation. Develop and apply Python scripting and automation to streamline release and tracking workflows. Co-ordinate functional safety requirements tracing and tracking Qualifications Proven experience in hardware IP design, verification, or implementation. Coordinate FuSa requirements tracing and tracking through our flows Desired Skills: Strong understanding of ARM AMBA protocols such as CHI and AXI. Prior experience in project or program management within a semiconductor or system IP organization. Familiarity with GitHub project management tools, CI/CD practices, and release processes. Strong organizational and communication skills with the ability to interface effectively across engineering and customer teams. Hands-on technical skills: ability to contribute to scripting, release workflows, and engineering infrastructure. **High Preferred yet not \"must have\" experience with NoC's and cache coherency, Why Join Us? Contribute directly to the development of cutting-edge NoC IP for next-generation SoCs. Work closely with experienced engineering leadership in a technically rigorous environment. Be part of a focused, collaborative team with high visibility and impact on company success. Compensation: Salary commensurate with experience Performance incentives Comprehensive medical, dental, and vision benefits 401(k) retirement plan Equity", "summaryDescription" : "Program Manager at Baya Systems. Track IP release schedules. Manage release content", "postedDate" : "2026-06-16T01:19:23.604", "createdAt" : "2026-06-16T01:19:23.604", "lastUpdated" : "2026-06-16T09:59:05.388", "ingestTimestamp" : "2026-06-16T01:19:23.604", "mongoId" : "6a307f61f292fd229c0589f8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Hardware IP design", "Hardware IP verification", "Hardware IP implementation", "Functional safety requirements", "AMBA protocols", "CHI", "AXI", "NoC", "Cache coherency", "Release management", "Issue tracking", "Feature requests", "Version management", "Documentation", "IP release schedules", "Project boards", "Release planning", "Chiplet era", "Software-driven fabric solutions", "Single-die systems", "Multi-die systems", "Semiconductor chips", "System-on-Chip", "Multi-chiplet systems", "Data center", "Infrastructure", "AI", "Automotive", "Edge IoT", "Hardware IP", "Functional safety", "ARM AMBA protocols", "GitHub" ], "skillCount" : 33, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 602.4146, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69fab9fc4c40e2acd17a839c", "title" : "Program Manager, Customer Experience and Insights Team", "company" : "Amazon.com Services LLC", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, alexa and amazon devices", "salary" : { "min" : 74200.0, "max" : 129800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Hawthorne, California, USA", "locations" : [ "Hawthorne, California, USA" ], "timestamp" : "2026-06-15T01:47:27.490", "fingerprint" : "bcd0e336b4fe7548791e2152ebf3942837a72fc8aa73015b560b98bfbc1ac1b5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10412060/apply", "externalId" : "f2f45f95-f3c1-420e-9b49-a6e49dfc6b4c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hawthorne", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9128272,-118.3426122" } ], "locationText" : "Hawthorne, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "AI, Machine learning, Generative AI, Automation", "professionalSkills" : [ "Customer experience", "Data intelligence", "Stakeholder management", "AI strategy", "Operational efficiency", "Program execution", "Process optimization", "Change management", "AI adoption" ], "hardSkillsList" : [ "Root cause analysis", "Data analysis", "Workflow design", "Process implementation", "Performance measurement", "Risk identification" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Workflow design", "level" : "intermediate" }, { "name" : "Process implementation", "level" : "intermediate" }, { "name" : "Performance measurement", "level" : "intermediate" }, { "name" : "Risk identification", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "AI-powered insights, Cross-functional execution, Customer experience transformation", "majorSkillsList" : [ "AI-powered insights", "Cross-functional execution", "Customer experience transformation" ], "coreResponsibilities" : "Leverage generative AI tools daily, Develop AI-assisted workflows, Apply machine learning to analyze data, Pioneer new AI applications, Train partners on AI adoption, Manage programs/projects, Analyze operational data, Drive continuous improvement, Define program requirements, Mobilize teams, Drive goal achievement, Design scalable SOPs, Design intake workflows, Design program frameworks, Optimize cross-team processes, Implement change management, Measure performance using KPIs, Balance time, quality, resource trade-offs, Identify risks, Escalate appropriately, Mentor junior team members, Build team AI capability, Partner with cross-functional teams, Prepare executive-level analytics, Prepare executive-level reporting, Lead stakeholders through process transitions, Communicate program status, Communicate program risks, Communicate program decisions, Facilitate meetings, Facilitate working sessions, Facilitate decision-making forums, Build cross-functional partnerships, Track performance against goals, Analyze performance against goals, Optimize performance against goals", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Finance teams; Operations teams", "projectManagementSkills" : [ "Program management", "Project management", "Change management" ], "domainKnowledge" : "Customer support operations; Contact center environments; Consumer electronics; Smart home technology; Subscription services", "domainList" : [ "customer-support-operations", "contact-center-environments", "consumer-electronics", "smart-home-technology", "subscription-services" ], "domainSpecificKnowledge" : [ "Customer support operations", "Contact center environments", "Consumer electronics", "Smart home technology", "Subscription services" ], "toolProficiency" : [ "Amazon Quick Suite", "Bedrock", "PartyRock", "JIRA", "Confluence", "Asana" ], "communicationSkills" : "Executive presentations; Reporting", "documentationSkills" : "Documentation development", "innovationCreativity" : "AI innovation", "problemSolvingSkills" : "Root cause analysis; Data-driven decision making", "outcomesObjectives" : "Reduce friction; Elevate customer experience; Improve efficiency; Reduce delivery timelines", "qualificationsBasic" : "3+ years program/project management, Cross-functional tech/non-tech teams, Use data/metrics for improvements, Apply AI tools to workflows, Analyze operational/business data, Design/implement AI-enabled SOPs, Partner with cross-functional teams, Lead process transitions, Written/verbal communication skills, Present program status to leadership", "qualificationsPreferred" : "Pilot AI-assisted workflows, Business operations background, Define/track operational KPIs, Familiarity with consumer electronics, Lean/Six Sigma experience, Influence senior stakeholders, Assess resource trade-offs, Manage program goals with AI tracking", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Ring and Blink teams are making neighborhoods safer with innovative security products and services — from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us. The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale — from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience. As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience — at scale. Key job responsibilities AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training. Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals. Basic Qualifications: - 3+ years of program or project management experience - Experience working cross functionally with tech and non-tech teams - Experience using data and metrics to determine and drive improvements - Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains - Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations - Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction - Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority - Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking - Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level) - Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables Preferred Qualifications: - Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context - Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction - Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics - Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement - Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations - Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments - Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership - Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually", "summaryDescription" : "Program Manager, Customer Experience and Insights Team at Amazon.com Services LLC. Skills: AI-powered insights, Cross-functional execution, Customer experience transformation. Leverage generative AI tools daily. Develop AI-assisted workflows", "postedDate" : "2026-06-13T07:24:09.761", "createdAt" : "2026-06-13T07:24:09.761", "lastUpdated" : "2026-06-15T01:47:27.490", "ingestTimestamp" : "2026-06-13T07:24:09.761", "mongoId" : "69fab9fc4c40e2acd17a839c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10412060/apply", "salaryAnnualMin" : 74200, "salaryAnnualMax" : 129800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Root cause analysis", "Data analysis", "Workflow design", "Process implementation", "Performance measurement", "Risk identification", "Leadership", "AI-powered insights", "Cross-functional execution", "Customer experience transformation", "Customer experience", "Data intelligence", "Stakeholder management", "AI strategy", "Operational efficiency", "Program execution", "Process optimization", "Change management", "AI adoption", "Program management", "Project management", "Customer support operations", "Contact center environments", "Consumer electronics", "Smart home technology", "Subscription services", "Amazon Quick Suite", "Bedrock", "PartyRock", "JIRA", "Confluence", "Asana" ], "skillCount" : 32, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 602.16174, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2ca33c74d8ee00a09aacd1", "title" : "Client Experience & Program Coordination", "company" : "Brightside Collective", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level, part-time Client Experience & Program Coordination role in Australia, adjusted for a remote work mode." }, "location" : "Sydney, AU", "locations" : [ "Sydney", "AU" ], "timestamp" : "2026-06-16T00:34:19.179", "fingerprint" : "aed3c85bb6c403ca5d090c1361e3bfed699d68ac13a83e9603ae6655bd0af9cb", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://brightside-collective.breezy.hr/p/5263b4269704-client-experience-program-coordination-flexible-remote-role", "externalId" : "5263b4269704", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "remote", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, Australia", "employmentType" : "PART_TIME", "coreResponsibilities" : "Organize client experience, Coordinate programs, Work autonomously, Work within a structured environment", "communicationSkills" : "Communication", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Client Experience & Program Coordination (Flexible Remote Role) About the Role This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work autonomously within a structured environment. You may already have valuable professional and li", "summaryDescription" : "Client Experience & Program Coordination at Brightside Collective. Organize client experience. Coordinate programs", "createdAt" : "2026-06-14T18:51:12.227", "lastUpdated" : "2026-06-16T00:34:19.179", "ingestTimestamp" : "2026-06-14T18:51:12.227", "mongoId" : "6a2ca33c74d8ee00a09aacd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 602.0677, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c5ea374d8ee00a08e5890", "title" : "Member Experience Center Technology and Analytics Manager", "company" : "Credit Union of Colorado", "salary" : { "min" : 101200.0, "max" : 126500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Denver Central Park HQ", "locations" : [ "Denver Central Park HQ" ], "timestamp" : "2026-06-15T01:37:31.074", "fingerprint" : "ce59b69e85bb3b758343c6925e9caea5cfd92543b71344d704a62665bc275870", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/creditunionofcolorado/jobs/5255557008", "externalId" : "5255557008", "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "experienceLevel" : "Manager", "technicalSkills" : "AI, Predictive analytics", "professionalSkills" : [ "Contact center operations", "Data optimization", "Change management", "Risk mitigation", "Vendor management", "Cross-functional collaboration", "Forecasting", "Reporting", "Succession planning" ], "hardSkillsList" : [ "Data visualization", "Performance coaching" ], "softSkillsList" : [ "Leadership", "Mentorship", "Presentation skills" ], "hardSkills" : [ { "name" : "Data visualization", "level" : "intermediate" }, { "name" : "Performance coaching", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentorship" }, { "name" : "Presentation skills" } ], "majorSkills" : "Technology roadmap, Contact center technology, Data analytics", "majorSkillsList" : [ "Technology roadmap", "Contact center technology", "Data analytics" ], "coreResponsibilities" : "Champion MXC technology, systems, data, Deliver future focused roadmaps, Implement AI-driven solutions, Explore emerging technologies, Introduce new MXC technology functionality, Lead change management initiatives, Use MXC data to tell story, Execute strategic MXC technology roadmap, Develop predictive analytics strategies, Manage technology risk, security, compliance, Lead MXC technology team, Manage vendor relationships, Empower employees with real-time data, Foster cross-functional collaboration, Provide guidance on contact center design, Stay current on industry best practices, Recommend changes to policies, processes, systems, Direct staff monitoring and reporting, Provide guidance, mentorship, coaching, Establish and track KPIs, Lead department initiatives, Participate in organizational projects, Use DEI lens, Build interpersonal relationships, Participate in community activities, Perform additional duties", "teamCollaboration" : "Cross-functional collaboration; Collaboration with IT; Collaboration with Strategic Operations; Collaboration with Digital Services; Collaboration with Data and Analytics; Interpersonal relationships with peers; Relationships with external vendors", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Contact Center solutions; Credit Union products; Legal and regulatory requirements", "domainList" : [ "contact-center-solutions", "credit-union-products", "legal-and-regulatory-requirements" ], "domainSpecificKnowledge" : [ "Contact Center solutions", "Credit Union products", "Legal and regulatory requirements" ], "toolProficiency" : [ "Tableau", "Excel", "Zendesk", "Five9" ], "communicationSkills" : "Effective presentation skills", "continuousLearning" : "Professional development opportunities; Webinars; Conferences", "innovationCreativity" : "Identify innovative solutions; Future-focused advancements", "problemSolvingSkills" : "Creative problem-solving", "specialRequirements" : "Lift/move up to 10 pounds, Position self under desks, Travel to CU locations", "outcomesObjectives" : "Deliver best-in-class contact center experiences; Drive efficiencies; Elevate member and employee experiences; Meet/exceed service expectations; Enhance proactive decision-making; Maximize vendor ROI; Meet department metrics/SLAs; Ensure measurable impact", "qualificationsBasic" : "Bachelor's degree or equivalent experience, 1 year IVA/IVR design experience, 3 years contact center platforms experience, 5 years leadership experience, Telecom/telephony projects experience", "qualificationsPreferred" : "3 years contact center leadership experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Pay Range: $101,200 - $126,500 Remote Eligible: Hybrid We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings. General Purpose of the Position The MXC Technology and Analytics Manager is responsible for ensuring the Member Experience Center's (MXC) success, leading the technology roadmap by identifying, designing, and implementing innovative solutions that consistently deliver best-in-class contact center experiences. This position will craft and execute a forward-thinking technology roadmap that aligns with the organization's strategic priorities, driving efficiencies, and fostering data-driven insights. This role also entails overseeing key vendor relationships, managing cross-functional collaboration, and developing a high performing team focused on technology, process improvement, and data optimization. This manager will excel in change management, risk mitigation, and be proactive in identifying trends that can transform MXC’s capabilities and elevate the member and employee experiences as the owner of effective contact center technology for the MXC and Credit Union of Colorado’s internal departments. Essential Duties and Responsibilities Champions and drives the MXC technology, systems, and data efforts with a primary focus on delivering an exceptional member and employee experience. Delivers future focused roadmaps and strategic conversations that result in well-received and valued changes for members, employees, and the organization. Identifies and implements AI-driven solutions to optimize operational processes and automation, driving increased efficiency and effectiveness. Continuously explores emerging technologies and trends in contact center solutions, identifying opportunities for future-focused advancements that enhance member employee experiences. Proactively introduces and oversees new functionality related to MXC technology to meet/exceed member and employee service expectations. Leads change management initiatives within the MXC, ensuring smooth adoption of new technologies and processes by communicating benefits, providing training, and addressing questions. Uses MXC data to tell a story or support a change related to the business. Executes a strategic approach regarding the MXC technology roadmap that aligns with the future of the organization. Develops predictive analytics strategies to identify trends, potential pain point, and opportunities, enhancing proactive decision-making. Manages the risk, security, regulations, and compliance requirements related to technology and data within the MXC and across the organization. Leads a MXC technology team responsible for daily system administration, technology improvements, processes, analytics, forecasting, and reporting for the department. Manages the vendor relationships and product ownership related to MXC technology and systems maximizing the ROI. Empowers supervisors and frontline employees with real-time data to meet department metrics/SLAs while evaluating future opportunities for enhancements. Foster cross-functional collaboration with IT, Strategic Operations, Digital Services, and Data and Analytics consistently. Provides guidance and recommendations to the MXC Director to ensure current and future oriented contact center design principles are implemented. Stays current regarding contact center industry best practices and future trends related to data and technology by participating in professional development opportunities such as webinars or conferences. Makes recommendations to change policies, processes, or systems based on operational team and business metrics. Directs staff, including the MXC Operations Analyst, in the monitoring and reporting related to contact center operations to ensure internal quality service. Provides timely guidance, mentorship, and performance coaching to direct reports, fostering their professional growth, enhancing skill sets, and ensuring they consistently meet or exceed performance targets in alignment with succession planning. Establishes and tracks key performance indicators (KPIs) for technology driven initiatives, ensuring measurable impact on member satisfaction, operational efficiency, and team/organizational performance. Demonstrates effective presentation skills. Leads department initiatives and participates in organizational projects as a subject matter expert. Uses a DEI lens as part of the work efforts that impact technology, analytics, and data for the department. Builds and maintains strong interpersonal relationships with peers in the organization to ensure effective communication standards are established and service expectations are met. Participates in community and volunteer activities including involvement in CAP. Other duties as requested or assigned.  Performs additional duties and responsibilities as assigned. Requirements EDUCATION AND EXPERIENCE Requires a Bachelor’s degree in Technology, Computer Science, Business, or a related field, or an equivalent combination of education and experience.1 year of experience with IVA/IVR design, deployment, and reporting. 3 years of experience working with contact center platforms with multiple channels. 5 years of experience in a leadership position (Preferred 3 years of experience working in a contact center leadership position). Participation on telecom/telephony projects or work efforts professionally. Proficiency with data visualization tools and related analysis (Tableau, Excel). OTHER SKILLS AND ABILITIES Knowledge of Contact Center operations and procedures. Use of AI and the understanding of future opportunities related to AI. Experience with Zendesk in relation to contact center operations. Knowledge of Credit Union products and services. Solid understanding of related legal and regulatory requirements. Demonstrated effective management and leadership skills to select, motivate, develop and supervise assigned personnel. Creative problem-solving skills. Must be courteous, professional and tactful, able to converse with members in a business environment. Ability to work independently or as a member of a highly productive management team. Attentive to detail and accuracy. Ability to build and maintain productive relationships within the MXC; across the organization; and with external vendors. DIRECT REPORTS Supervisor(s) of Member Advocates and Specialists; MXC Operations Analyst; MXC Systems Analyst; Product owner for Five9 PHYSICAL DEMANDS While performing the duties of this job, the employee is typically required to remain stationary for long periods and is occasionally required to lift/move or transport up to 10 pounds. Employee will need to occasionally move about inside an office to access files, mail, office machinery, etc. and constantly operates a computer and other office equipment, such as a phone, copier/printer, etc. Will need to position self to maintain computers, including under desks and in the server closet. Employee will frequently communicate with members and co-workers and must be able to exchange accurate information in these situations. Employee will travel to visit CU location as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Core Competencies Every position at Credit Union of Colorado is grounded in our organizational Core Values and Core Competencies. These skills and behaviors guide how we work, collaborate, and deliver results. Click here to view our Core Values and Core Competencies on Atlas. Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.", "summaryDescription" : "Member Experience Center Technology and Analytics Manager at Credit Union of Colorado. Skills: Technology roadmap, Contact center technology, Data analytics. Champion MXC technology, systems, data. Deliver future focused roadmaps", "postedDate" : "2026-06-12T22:15:29.257", "createdAt" : "2026-06-12T22:15:29.257", "lastUpdated" : "2026-06-15T01:37:31.074", "ingestTimestamp" : "2026-06-12T22:15:29.257", "mongoId" : "6a2c5ea374d8ee00a08e5890", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 101200, "salaryAnnualMax" : 126500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data visualization", "Performance coaching", "Leadership", "Mentorship", "Presentation skills", "Technology roadmap", "Contact center technology", "Data analytics", "Contact center operations", "Data optimization", "Change management", "Risk mitigation", "Vendor management", "Cross-functional collaboration", "Forecasting", "Reporting", "Succession planning", "Roadmap planning", "Contact Center solutions", "Credit Union products", "Legal and regulatory requirements", "Tableau", "Excel", "Zendesk", "Five9" ], "skillCount" : 25, "jobCategory" : "other", "jobSubcategory" : "member-experience-center", "dataQualityScore" : 0.8888889, "_score" : 601.74884, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a3052b4f292fd229cf0f7ac", "title" : "Events and Client Experience Manager", "company" : "Analysys Mason", "industry" : "Marketing And Advertising", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Events and Client Experience Manager in London, UK, adjusted for the consulting industry." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T06:26:14.652", "fingerprint" : "5a316145ed6a3b9fcf426f866c43c0ba641c6c780422d7219d04f4d1b09313f1", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AnalysysMason1/744000132216259-events-and-client-experience-manager", "externalId" : "744000132216259", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "CRM, Marketing automation, Social media, Event management platforms", "professionalSkills" : [ "Client engagement", "Relationship management", "Stakeholder management", "Performance data interpretation", "ROI demonstration" ], "hardSkillsList" : [ "Event planning", "Budget management", "Supplier management", "Logistics management", "Content development", "Messaging development", "Agenda development" ], "hardSkills" : [ { "name" : "Event planning", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Supplier management", "level" : "intermediate" }, { "name" : "Logistics management", "level" : "intermediate" }, { "name" : "Content development", "level" : "intermediate" }, { "name" : "Messaging development", "level" : "intermediate" }, { "name" : "Agenda development", "level" : "intermediate" } ], "majorSkills" : "Event strategy, Client experience, Brand awareness, Client engagement", "majorSkillsList" : [ "Event strategy", "Client experience", "Brand awareness", "Client engagement" ], "coreResponsibilities" : "Shape and deliver events, Own end to end planning, Own end to end delivery, Manage event agendas, Manage event budgets, Manage event suppliers, Manage event logistics, Manage attendee experience, Manage speakers, Manage invitations, Manage communications, Manage promotion, Develop compelling event content, Develop compelling event messaging, Develop compelling event agendas, Use CRM for event targeting, Use CRM for engagement, Use CRM for follow up, Use audience insight for targeting, Use audience insight for engagement, Use audience insight for follow up, Manage relationships with external organisers, Manage relationships with partners, Manage relationships with suppliers, Capture outcomes after events, Share leads and insights, Track event performance, Track event ROI, Drive consistent event approach, Drive centrally coordinated event approach", "teamCollaboration" : "Work with consulting teams; Work with research teams; Work with digital teams; Work with content teams; Work with design teams; Work with Marketing; Work with Design; Work with stakeholders across organisation; Share best practice; Help teams maximise value", "projectManagementSkills" : [ "Event planning", "Budget management", "Supplier management", "Logistics management" ], "domainKnowledge" : "Technology-intensive industries; Digital change; Connectivity; Inclusion", "domainList" : [ "technology-intensive-industries", "digital-change", "connectivity", "inclusion" ], "domainSpecificKnowledge" : [ "Technology-intensive industries", "Digital change", "Connectivity", "Inclusion" ], "communicationSkills" : "Event promotion; Event communications", "continuousLearning" : "Continuous training; Professional development; Personal development; Career coaching", "problemSolvingSkills" : "Analytical skills; Interpret performance data", "outcomesObjectives" : "Raise brand awareness; Deepen client engagement; Contribute to commercial success; Deliver maximum impact across channels; Demonstrate ROI", "qualificationsBasic" : "Significant experience in B2B or professional services, Focus on events, client engagement, relationship management, Stakeholder management skills, Confidence working with senior colleagues, Confidence working with external partners, Analytical skills, Ability to interpret performance data, Ability to demonstrate ROI, Client first mindset, Passion for creating impactful client experiences", "qualificationsPreferred" : "Knowledge of Microsoft Dynamics, Knowledge of LinkedIn tools", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We are Analysys Mason, the award-winning specialist management consultancy for technology-intensive industries. We help clients make high stakes technology decisions with confidence, and we turn those decisions into action. Our sector expertise includes telecoms, digital infrastructure, software, IT services, space, defence, manufacturing and logistics. Since 1985 we have grown to 400+ professionals across 17 offices in 13 countries, and our experts have delivered work in more than 140 countries. We built our reputation on deep analytical insight and advanced economic modelling. Over more than four decades, Analysys Mason has evolved into a trusted adviser to businesses, investors and governments worldwide. Our experts deliver high-impact results and transformative change across our clients’ most critical strategic, regulatory, technology, transaction and transformation initiatives. Our vision is to be the leading authority and catalyst for digital change, connectivity and inclusion. We help businesses, governments and investors use technology to create a world that is more connected, competitive, sustainable and secure. This is a role where strategy meets delivery. You will be instrumental in strengthening Analysys Mason’s client relationships, by designing and delivering impactful events that bring our expertise to life and creating meaningful connections with senior executive audiences. Supporting our Campaign and Brand Managers, you will work closely with colleagues across the business to plan and deliver events that raise brand awareness, deepen client engagement and contribute to the commercial success of Analysys Mason. You will collaborate with our consulting, research, digital, content and design teams to ensure every event is aligned with our strategic priorities and delivers maximum impact across all channels. You will also work closely with stakeholders across the organisation to build a more consistent and coordinated approach to events, sharing best practice and helping teams maximise the value of client interactions. This is a hybrid role where you will meet with your team in the London office at least twice a week, building strong relationships with your team and the wider business. Your role will be key to Analysys Mason’s growth trajectory, and your day-to-day responsibilities will include: * partnering with senior stakeholders across consulting and research to shape and deliver events aligned to strategic growth priorities * owning the end to end planning and delivery of events, including agendas, budgets, suppliers, logistics and attendee experience * managing speakers, invitations, communications and promotion across relevant marketing channels * developing compelling event content, messaging and agendas for senior executive audiences, working closely with Marketing and Design * using CRM and audience insight to inform event targeting, engagement and follow up * managing relationships with external event organisers, partners and suppliers * capturing outcomes after events, sharing leads and insights, and tracking performance and ROI * driving a consistent, centrally coordinated approach to events across offices. ## Qualifications We recognise and celebrate the fact that not everybody is the same, and we value the diversity of backgrounds and skillsets you will add to our team. For this specific role, we are looking for the following skillset: * significant experience in a B2B or professional services environment, with a strong focus on events, client engagement and relationship management * strong stakeholder management skills, with confidence working with senior colleagues and external partners in a global context * strong analytical skills, with the ability to interpret performance data and demonstrate ROI * experience using CRM, marketing automation, social media or event management platforms (knowledge of Microsoft Dynamics or LinkedIn tools is an advantage) * a client first mindset, with a passion for creating impactful and memorable client experiences. ## Additional Information On top of an exciting opportunity, we offer many attractive benefits, including: * annual bonus * 25 days of annual leave * employer pension contribution * enhanced maternity leave * enhanced family leave (paternity, adoption, shared, etc) * private health and dental care * mental wellbeing app * flexible working * your birthday off * stepped career progression * continuous training for professional and personal development * career coaching programmes * volunteering days * Cycle-to-Work scheme We are proud to be an equal-opportunities employer and ensure fair work practices for all our employees, clients, candidates and other associated persons.", "summaryDescription" : "Events and Client Experience Manager at Analysys Mason. Skills: Event strategy, Client experience, Brand awareness, Client engagement. Shape and deliver events. Own end to end planning", "postedDate" : "2026-06-15T14:21:51.000", "createdAt" : "2026-06-15T21:51:47.008", "lastUpdated" : "2026-06-16T06:26:14.652", "ingestTimestamp" : "2026-06-15T21:51:47.008", "mongoId" : "6a3052b4f292fd229cf0f7ac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Event planning", "Budget management", "Supplier management", "Logistics management", "Content development", "Messaging development", "Agenda development", "Event strategy", "Client experience", "Brand awareness", "Client engagement", "Relationship management", "Stakeholder management", "Performance data interpretation", "ROI demonstration", "Technology-intensive industries", "Digital change", "Connectivity", "Inclusion" ], "skillCount" : 19, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 601.47034, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304fcef292fd229ceea1f6", "title" : "Events and Client Experience Manager", "company" : "Analysys Mason", "industry" : "Marketing And Advertising", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Events and Client Experience Manager in London, UK, adjusted for the consulting industry." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T08:18:08.359", "fingerprint" : "f86db493b4b8fc1f1c5235a0058cfe58dda8af5fde1736c31fc33c6e7a724f15", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AnalysysMason1/744000132216259-events-and-client-experience-manager", "externalId" : "744000132216259", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "CRM, Marketing automation, Social media platforms, Event management platforms", "professionalSkills" : [ "Client engagement", "Relationship management", "Stakeholder management", "Performance data interpretation", "ROI demonstration" ], "majorSkills" : "Event planning, Client experience, Brand awareness, Client engagement", "majorSkillsList" : [ "Event planning", "Client experience", "Brand awareness", "Client engagement" ], "coreResponsibilities" : "Shape and deliver events, Own end to end planning, Own end to end delivery, Manage event agendas, Manage event budgets, Manage event suppliers, Manage event logistics, Manage attendee experience, Manage speakers, Manage invitations, Manage communications, Manage promotion, Develop compelling event content, Develop event messaging, Develop event agendas, Use CRM for event targeting, Use audience insight for event targeting, Manage relationships with external organisers, Manage relationships with partners, Manage relationships with suppliers, Capture outcomes after events, Share leads and insights, Track event performance, Track event ROI, Drive consistent event approach, Drive centrally coordinated event approach", "teamCollaboration" : "Work with consulting teams; Work with research teams; Work with digital teams; Work with content teams; Work with design teams; Work with Marketing; Work with Design; Work with stakeholders across organisation", "projectManagementSkills" : [ "Event planning", "Budget management", "Supplier management", "Logistics management" ], "domainKnowledge" : "Technology-intensive industries; Management consulting", "domainList" : [ "technology-intensive-industries", "management-consulting" ], "domainSpecificKnowledge" : [ "Technology-intensive industries", "Management consulting" ], "toolProficiency" : [ "CRM", "Marketing automation platforms", "Social media platforms", "Event management platforms" ], "communicationSkills" : "Event promotion; Event communications", "continuousLearning" : "Continuous training; Professional development; Personal development; Career coaching", "problemSolvingSkills" : "Analytical skills; Interpret performance data", "outcomesObjectives" : "Raise brand awareness; Deepen client engagement; Contribute to commercial success; Deliver maximum impact across channels; Demonstrate ROI", "qualificationsBasic" : "Significant experience in B2B or professional services, Focus on events, client engagement, relationship management, Stakeholder management skills, Confidence working with senior colleagues, Confidence working with external partners, Analytical skills, Ability to interpret performance data, Ability to demonstrate ROI, Client first mindset, Passion for creating impactful client experiences", "qualificationsPreferred" : "Knowledge of Microsoft Dynamics, Knowledge of LinkedIn tools", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We are Analysys Mason, the award-winning specialist management consultancy for technology-intensive industries. We help clients make high stakes technology decisions with confidence, and we turn those decisions into action. Our sector expertise includes telecoms, digital infrastructure, software, IT services, space, defence, manufacturing and logistics. Since 1985 we have grown to 400+ professionals across 17 offices in 13 countries, and our experts have delivered work in more than 140 countries. We built our reputation on deep analytical insight and advanced economic modelling. Over more than four decades, Analysys Mason has evolved into a trusted adviser to businesses, investors and governments worldwide. Our experts deliver high-impact results and transformative change across our clients’ most critical strategic, regulatory, technology, transaction and transformation initiatives. Our vision is to be the leading authority and catalyst for digital change, connectivity and inclusion. We help businesses, governments and investors use technology to create a world that is more connected, competitive, sustainable and secure. This is a role where strategy meets delivery. You will be instrumental in strengthening Analysys Mason’s client relationships, by designing and delivering impactful events that bring our expertise to life and creating meaningful connections with senior executive audiences. Supporting our Campaign and Brand Managers, you will work closely with colleagues across the business to plan and deliver events that raise brand awareness, deepen client engagement and contribute to the commercial success of Analysys Mason. You will collaborate with our consulting, research, digital, content and design teams to ensure every event is aligned with our strategic priorities and delivers maximum impact across all channels. You will also work closely with stakeholders across the organisation to build a more consistent and coordinated approach to events, sharing best practice and helping teams maximise the value of client interactions. This is a hybrid role where you will meet with your team in the London office at least twice a week, building strong relationships with your team and the wider business. Your role will be key to Analysys Mason’s growth trajectory, and your day-to-day responsibilities will include: * partnering with senior stakeholders across consulting and research to shape and deliver events aligned to strategic growth priorities * owning the end to end planning and delivery of events, including agendas, budgets, suppliers, logistics and attendee experience * managing speakers, invitations, communications and promotion across relevant marketing channels * developing compelling event content, messaging and agendas for senior executive audiences, working closely with Marketing and Design * using CRM and audience insight to inform event targeting, engagement and follow up * managing relationships with external event organisers, partners and suppliers * capturing outcomes after events, sharing leads and insights, and tracking performance and ROI * driving a consistent, centrally coordinated approach to events across offices. ## Qualifications We recognise and celebrate the fact that not everybody is the same, and we value the diversity of backgrounds and skillsets you will add to our team. For this specific role, we are looking for the following skillset: * significant experience in a B2B or professional services environment, with a strong focus on events, client engagement and relationship management * strong stakeholder management skills, with confidence working with senior colleagues and external partners in a global context * strong analytical skills, with the ability to interpret performance data and demonstrate ROI * experience using CRM, marketing automation, social media or event management platforms (knowledge of Microsoft Dynamics or LinkedIn tools is an advantage) * a client first mindset, with a passion for creating impactful and memorable client experiences. ## Additional Information On top of an exciting opportunity, we offer many attractive benefits, including: * annual bonus * 25 days of annual leave * employer pension contribution * enhanced maternity leave * enhanced family leave (paternity, adoption, shared, etc) * private health and dental care * mental wellbeing app * flexible working * your birthday off * stepped career progression * continuous training for professional and personal development * career coaching programmes * volunteering days * Cycle-to-Work scheme We are proud to be an equal-opportunities employer and ensure fair work practices for all our employees, clients, candidates and other associated persons.", "summaryDescription" : "Events and Client Experience Manager at Analysys Mason. Skills: Event planning, Client experience, Brand awareness, Client engagement. Shape and deliver events. Own end to end planning", "postedDate" : "2026-06-15T14:21:51.000", "createdAt" : "2026-06-15T21:42:10.843", "lastUpdated" : "2026-06-16T08:18:08.359", "ingestTimestamp" : "2026-06-15T21:42:10.843", "mongoId" : "6a304fcef292fd229ceea1f6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Event planning", "Client experience", "Brand awareness", "Client engagement", "Relationship management", "Stakeholder management", "Performance data interpretation", "ROI demonstration", "Budget management", "Supplier management", "Logistics management", "Technology-intensive industries", "Management consulting", "CRM", "Marketing automation platforms", "Social media platforms", "Event management platforms" ], "skillCount" : 17, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 601.47034, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a16218d58b93c861e922ba1", "title" : "Remittance Fraud Investigator", "company" : "Mukuru", "industry" : "FinTech", "salary" : { "min" : 350000.0, "max" : 550000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Remittance Fraud Investigator in Cape Town, South Africa, adjusted for the FinTech industry." }, "location" : "Cape Town, ZA", "locations" : [ "Cape Town", "ZA", "Johannesburg", "ZA", "Pretoria", "ZA" ], "timestamp" : "2026-06-16T04:02:17.494", "fingerprint" : "3e7e71183bc8f10da39016eb7ef060516d77da76a8ba96ebd39c9d61626425d8", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://mukuru.breezy.hr/p/dd99794a7ef8-remittance-fraud-investigator", "externalId" : "dd99794a7ef8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Investigate fraud patterns, Protect customers from fraud, Ensure safe money movement", "rawDescription" : "Protecting our customers. Strengthening trust. Powering safe money movement. At Mukuru, we move money with purpose and that means staying one step ahead of fraud. We’re looking for a sharp, curious, and driven Fraud Investigator who is passionate about uncovering the truth, protecting customers, an", "summaryDescription" : "Remittance Fraud Investigator at Mukuru. Investigate fraud patterns. Protect customers from fraud", "createdAt" : "2026-06-14T20:28:30.009", "lastUpdated" : "2026-06-16T04:02:17.494", "ingestTimestamp" : "2026-06-14T20:28:30.009", "mongoId" : "6a16218d58b93c861e922ba1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 598.4721, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305640f292fd229cf26504", "title" : "Business Analyst & Fraud Strategy", "company" : "Delivery Hero", "industry" : "Internet", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Business Analyst & Fraud Strategy in Barcelona, Spain, adjusted for the e-commerce industry and company size." }, "location" : "Barcelona, Spain", "locations" : [ "Barcelona", "Spain" ], "timestamp" : "2026-06-16T10:08:19.657", "fingerprint" : "e5e6316380ba0eefafa9c3c09caa5d4d510bc13b785ef3e265922cb430d2a9d6", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DeliveryHero/744000132118599--business-analyst-fraud-strategy-they-she-he-", "externalId" : "744000132118599", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL, Excel, Looker, Tableau, PowerBI", "professionalSkills" : [ "Data analysis", "Fraud strategy", "Risk mitigation", "Business analysis", "Data modeling" ], "hardSkillsList" : [ "Data analysis", "Coding", "Analytical skills", "Problem-solving" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Coding", "level" : "intermediate" }, { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" } ], "majorSkills" : "Fraud strategy, Data analysis, Risk mitigation", "majorSkillsList" : [ "Fraud strategy", "Data analysis", "Risk mitigation" ], "coreResponsibilities" : "Own and define the global courier fraud strategy, Ensure consistent implementation and continuous improvement, Proactively address key courier-related challenges, Develop scalable self-service dashboards, Develop monitoring tools, Empower local teams to act on quality-related insights, Perform deep-dive analyses to identify drivers of quality, Propose clear, actionable solutions, Provide regular updates and reports to leadership, Highlight risks and opportunities, Develop analytical models, Develop frameworks to monitor fraud risks, Predict potential no-shows, Optimize fleet distribution, Collaborate cross-functionally with Operations, Collaborate with Fraud Prevention, Collaborate with Product, Collaborate with Data teams, Align strategies, Ensure impact, Understand courier pain points, Understand courier motivations, Design data-informed solutions", "teamCollaboration" : "Cross-functional collaboration; Operations; Fraud Prevention; Product; Data teams", "domainKnowledge" : "Courier fraud; Risk mitigation; Local delivery platform", "domainList" : [ "courier-fraud", "risk-mitigation", "local-delivery-platform" ], "domainSpecificKnowledge" : [ "Courier fraud", "Risk mitigation", "Local delivery platform" ], "toolProficiency" : [ "Looker", "Tableau", "PowerBI" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving; Analytical skills; Break down complex problems", "outcomesObjectives" : "Reducing malicious activity; Guaranteeing Glovo’s fleet remains fair and secure", "qualificationsBasic" : "Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data driven domain, +3 years of work experience providing internal teams with the necessary data to make the right decisions, Proven experience on actionate those insights, Good in SQL, Excel proficiency, BI platforms experience, Strategic vision and business mindset, Excellent problem-solving and analytical skills, Comfortable working in a high-growth and high-performance environment, Dealing with ambiguity while maintaining a positive mindset, Exceptional verbal and written communication skills (English is a must)", "qualificationsPreferred" : "PhD preferred, Specific ML framework experience, Cloud platform certs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique? \uD83E\uDD1D Our culture and strong values. \uD83D\uDCAA Our career development philosophy. \uD83E\uDD1D Our commitment to being a force for good. We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts. YOUR MISSION Join Glovo's Global Operations team and become an integral part of our dynamic and challenging environment, offering numerous opportunities for growth and development. We are seeking a Senior Data Analyst to join the Courier Fraud team, driving the design, monitoring, and implementation of our global anti-fraud and risk mitigation strategy. In this role, you will be responsible for delivering data-driven insights, building detection frameworks and dashboards, and ensuring that our global integrity standards are consistently met and enforced. Your work will be central to reducing malicious activity (such as abuse of cancellations, account sharing, GPS spoofing, and payment abuse) and to guaranteeing that Glovo’s fleet remains fair and secure. THE JOURNEY * Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement. * Proactively address key courier-related challenges at local, regional, and global levels. * Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights. * Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions. * Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities. * Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution. * Collaborate cross-functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact. * Step into the shoes of the couriers—understanding their pain points and motivations—to design data-informed solutions that drive both courier satisfaction and operational excellence. ## Qualifications WHAT YOU WILL BRING TO THE RIDE * Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data driven domain. * +3 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actionate those insights (this is a must). * Strong analytical and coding skills: Good inSQL and Excel proficiency(or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI,…). * Strong strategic vision and business mindset. * Excellent problem-solving and analytical skills. Comfortable to break down complex problems into solutions. * Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset. * Exceptional verbal and written communication skills (English is a must) * Proactive, organized, and obsessed with detail. Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: * \uD83C\uDF1F An enticing equity plan that lets you own a piece of the action. * \uD83D\uDCAA Top-notch private health insurance to keep you at your peak. * \uD83C\uDF54 Monthly Glovo credit to satisfy your cravings! * \uD83D\uDCB3 Discounts on transportation, food, and even kindergarten expenses. * \uD83C\uDFCA Discounted gym memberships to keep you energized. * \uD83C\uDFD6️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! * \uD83D\uDC6A Enhanced parental leave, and office-based nursery. * \uD83E\uDDE0 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our [Instagram](https://www.instagram.com/lifeatglovo/) and check out our [Linkedin](https://www.linkedin.com/company/glovo-app/) and [website](https://about.glovoapp.com/)! ## Additional Information At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles[ here](https://careers.deliveryhero.com/leadership-principles). Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our [Instagram](https://www.instagram.com/lifeatglovo/) and check out our [LinkedIn](https://www.linkedin.com/company/glovo-app/) and [website](https://about.glovoapp.com/)!", "summaryDescription" : "Business Analyst & Fraud Strategy at Delivery Hero. Skills: Fraud strategy, Data analysis, Risk mitigation. Own and define the global courier fraud strategy. Ensure consistent implementation and continuous improvement", "postedDate" : "2026-06-15T06:15:43.000", "createdAt" : "2026-06-15T23:36:30.605", "lastUpdated" : "2026-06-16T10:08:19.657", "ingestTimestamp" : "2026-06-15T23:36:30.605", "mongoId" : "6a305640f292fd229cf26504", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Coding", "Analytical skills", "Problem-solving", "Fraud strategy", "Risk mitigation", "Business analysis", "Data modeling", "Courier fraud", "Local delivery platform", "Looker", "Tableau", "PowerBI" ], "skillCount" : 13, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 597.33057, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30507cf292fd229cef0bfa", "title" : "Program Manager, Trust Infrastructure (UK)", "company" : "Persona", "industry" : "Product", "salary" : { "min" : 80000.0, "max" : 90000.0, "currency" : "GBP", "frequency" : "Yearly" }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:27:59.432", "fingerprint" : "f188faebe8f50b819e4653a5e0dc2fee541d671a5d7ee6e1889308a9de6c9097", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/persona/04d59e51-00da-4301-a76f-30a2bf8f1159/application", "externalId" : "04d59e51-00da-4301-a76f-30a2bf8f1159", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "AI tools", "professionalSkills" : [ "Ecosystem building", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "majorSkills" : "Digital identity, Fraud prevention, Trust services, Strategic partnerships", "majorSkillsList" : [ "Digital identity", "Fraud prevention", "Trust services", "Strategic partnerships" ], "coreResponsibilities" : "Own strategic relationships with partners, Onboard trust, identity, and infrastructure partners, Govern trust, identity, and infrastructure partners, Manage operational performance of partners, Align commercial terms with partners, Lead complex customer implementations, Implement digital identity capabilities, Implement trust capabilities, Implement verification capabilities, Build documentation for scaling, Build playbooks for scaling, Build operating systems for scaling, Translate regulatory developments into plans, Translate ecosystem developments into plans, Represent Persona in identity ecosystems, Represent Persona in industry initiatives, Consolidate fragmented workstreams into programs, Identify opportunities to automate processes, Identify opportunities to productize processes, Identify opportunities to simplify processes, Partner with Product, Partner with Engineering, Partner with Compliance, Partner with Customer Success, Bring new capabilities to market", "teamCollaboration" : "Cross-functional initiatives; External partners; Enterprise customers; Regulators; Internal product teams; Emerging identity networks; Product teams; Engineering teams; Compliance teams; Customer Success teams", "projectManagementSkills" : [ "Program management", "Product management" ], "domainKnowledge" : "Digital identity; Fraud prevention; Trust services; Identity ecosystems; Digital identity wallets; Electronic signatures; Government-backed identity networks", "domainList" : [ "digital-identity", "fraud-prevention", "trust-services", "identity-ecosystems", "digital-identity-wallets", "electronic-signatures", "government-backed-identity-networks" ], "domainSpecificKnowledge" : [ "Digital identity", "Fraud prevention", "Trust services", "Identity ecosystems", "Digital identity wallets", "Electronic signatures", "Government-backed identity networks" ], "communicationSkills" : "Written communication; Explain complex topics", "documentationSkills" : "Build documentation", "continuousLearning" : "Professional development stipend", "problemSolvingSkills" : "Build from first principles; Create order where none exists", "qualificationsBasic" : "4+ years program management, 4+ years product management, 4+ years partnerships, 4+ years operations, Experience owning complex, cross-functional initiatives, Experience working with external partners, Experience working with vendors, Experience working with strategic relationships, Comfort operating in ambiguous environments, Organizational and execution skills", "qualificationsPreferred" : "Product mindset", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Persona Persona https://withpersona.com/ is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live. We’re growing rapidly and looking for exceptional people to join us! ABOUT THE ROLE AI is changing how trust works on the internet. As fraud becomes more sophisticated and digital identity ecosystems continue to evolve, governments, financial institutions, and technology companies are building entirely new ways for people to prove who they are online. Persona sits at the center of that transformation. We're looking for a Program Manager, Trust Infrastructure to help build and scale a growing portfolio of initiatives spanning digital identity, fraud prevention, trust services, strategic partnerships, and emerging identity ecosystems across Europe. This role is part product manager, part operator, and part ecosystem builder. You'll work across external partners, enterprise customers, regulators, internal product teams, and emerging identity networks to bring new capabilities to market and turn ambiguity into scalable systems. Some of that work involves technologies and programs such as digital identity wallets, electronic signatures, and government-backed identity networks. But the bigger challenge is helping define how trust infrastructure should work in a world where proving you're a real person is becoming both more important and more difficult. We're looking for someone who loves building from first principles, thrives in fast-moving environments, and gets excited by the opportunity to create order where none exists yet. WHAT YOU'LL DO AT PERSONA - Own strategic relationships with trust, identity, and infrastructure partners across Europe, including onboarding, governance, operational performance, and commercial alignment. - Lead complex customer implementations involving digital identity, trust, and verification capabilities. - Build the documentation, playbooks, and operating systems that allow the business to scale efficiently. - Translate evolving regulatory and ecosystem developments into actionable plans with clear owners and timelines. - Represent Persona in emerging identity ecosystems and strategic industry initiatives. - Consolidate fragmented workstreams into well-run programs with clear accountability and visibility. - Identify opportunities to automate, productize, or simplify operational processes. - Partner closely with Product, Engineering, Compliance, Customer Success, and external stakeholders to bring new capabilities to market. WHAT YOU'LL BRING TO PERSONA - 4+ years of experience in program management, product management, partnerships, operations, or a similar role. - Experience owning complex, cross-functional initiatives involving multiple stakeholders and competing priorities. - Strong written communication skills and the ability to explain complex topics clearly. - Experience working with external partners, vendors, or strategic relationships. - Comfort operating in ambiguous environments where not every process already exists. - Strong organizational and execution skills without becoming overly process-driven. - Fluency with AI tools and a track record of using them to accelerate research, communication, analysis, or execution. - A product mindset—you naturally look for opportunities to simplify, automate, and scale. Benefits and Perks For full-time US-based employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. For full-time UK employees, Persona offers a wide range of benefits, including private medical insurance, dental insurance, a 6% employer pension contribution, unlimited PTO, a monthly wellness stipend, professional development stipend, co-working stipend, and more. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor https://www.glassdoor.com/Overview/Working-at-Persona-Identities-EI_IE4135645.11,29.htm.", "summaryDescription" : "Program Manager, Trust Infrastructure (UK) at Persona. Skills: Digital identity, Fraud prevention, Trust services, Strategic partnerships. Own strategic relationships with partners. Onboard trust, identity, and infrastructure partners", "createdAt" : "2026-06-16T00:26:29.458", "lastUpdated" : "2026-06-16T11:27:59.432", "ingestTimestamp" : "2026-06-16T00:26:29.458", "mongoId" : "6a30507cf292fd229cef0bfa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Digital identity", "Fraud prevention", "Trust services", "Strategic partnerships", "Ecosystem building", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Program management", "Product management", "Identity ecosystems", "Digital identity wallets", "Electronic signatures", "Government-backed identity networks" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 595.8381, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e430f8b1b0376634c76b", "title" : "Technical Program Manager, Customer Experience and Business Trends", "company" : "Amazon UK Services Ltd.", "industry" : "Project/Program/Product Management--Technical, Technical Program Management, cx and business trends", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Technical Program Manager in London, adjusted for the e-commerce industry and large company size." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-15T06:20:03.230", "fingerprint" : "70c7b3fba0713f7f1085cce92c92cb2e089a9df6e9f236d45e3ce758f1b20dcb", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3071467/apply", "externalId" : "87d7010d-020d-413e-8a72-6738cf61cab0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Cloud services, Web technologies, Virtualization, Developer tools, User interface design", "professionalSkills" : [ "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "Roadmap strategy", "KPI definition", "Business reporting", "Technical decision making", "Problem solving" ], "hardSkillsList" : [ "Technical design", "Goal setting", "Task implementation", "Dependency monitoring", "Risk reporting", "Issue reporting", "User needs understanding", "Operational workstreams", "Business review", "Goal updates", "Strategic planning", "Vision documents", "Hiring", "Onboarding" ], "softSkillsList" : [ "Customer-obsessed", "Data-oriented", "Technologically hands-on", "Innovative", "Collaborating", "Leadership" ], "hardSkills" : [ { "name" : "Technical design", "level" : "intermediate" }, { "name" : "Goal setting", "level" : "intermediate" }, { "name" : "Task implementation", "level" : "intermediate" }, { "name" : "Dependency monitoring", "level" : "intermediate" }, { "name" : "Risk reporting", "level" : "intermediate" }, { "name" : "Issue reporting", "level" : "intermediate" }, { "name" : "User needs understanding", "level" : "intermediate" }, { "name" : "Operational workstreams", "level" : "intermediate" }, { "name" : "Business review", "level" : "intermediate" }, { "name" : "Goal updates", "level" : "intermediate" }, { "name" : "Strategic planning", "level" : "intermediate" }, { "name" : "Vision documents", "level" : "intermediate" }, { "name" : "Hiring", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer-obsessed" }, { "name" : "Data-oriented" }, { "name" : "Technologically hands-on" }, { "name" : "Innovative" }, { "name" : "Collaborating" }, { "name" : "Leadership" } ], "majorSkills" : "Customer Experience, Business Trends, Technical Program Management", "majorSkillsList" : [ "Customer Experience", "Business Trends", "Technical Program Management" ], "coreResponsibilities" : "Oversee scoping of technical resources, Hold partner engineering teams accountable, Drive implementation of technical tasks, Monitor key dependencies, Report risks/issues, Manage ambiguity, Manage fast-evolving product portfolio, Engage with software developers, Engage with technical product managers, Reach decisions on technical topics, Stay at forefront of technology, Drive product/engineering teams, Understand user needs, Partner with users, Identify high-impact improvements, Lead core product operational workstreams, Deliver operational efficiency plans, Collaborate with external partner teams, Lead quarterly business review series, Lead VP goal updates, Prepare reporting, Surface key debates, Own strategic planning, Own vision documents, Support hiring, Support onboarding, Contribute to high performing culture", "teamCollaboration" : "Across products; Cross-functional teams; Partnering with senior leaders; Across categories; Across tech teams; With engineering team; Across wider suite; Across business teams; Across development teams; With users; With product managers; With external partner teams", "projectManagementSkills" : [ "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "Roadmap planning", "Quarterly business review", "Annual planning" ], "domainKnowledge" : "Customer experience; Business trends; Amazon Stores categories; Search; Personalization; Shopping experience; Product suite; Tech stack; Business needs; Product cost; Product quality; Product schedule; End-to-end processes; Product and service offerings; Consumer electronics; Apparel; Device infrastructure", "domainList" : [ "customer-experience", "business-trends", "amazon-stores-categories", "search", "personalization", "shopping-experience", "product-suite", "tech-stack", "business-needs", "product-cost", "product-quality", "product-schedule", "end-to-end-processes", "product-and-service-offerings", "consumer-electronics", "apparel", "device-infrastructure" ], "domainSpecificKnowledge" : [ "Customer experience", "Business trends", "Amazon Stores categories", "Search", "Personalization", "Shopping experience", "Product suite", "Tech stack", "Business needs", "Product cost", "Product quality", "Product schedule", "End-to-end processes", "Product and service offerings", "Consumer electronics", "Apparel", "Device infrastructure" ], "communicationSkills" : "Verbal communication; Program documents; Technical concepts", "documentationSkills" : "Program documents", "continuousLearning" : "Build skill set; Address new challenges", "innovationCreativity" : "Innovative methods; Innovate; Innovative technology; Seek out best practices", "problemSolvingSkills" : "Anticipate bottlenecks; Break down complex projects; Solve problems effectively; Find simple solutions; Problem solving", "specialRequirements" : "Regular travel Bangalore", "outcomesObjectives" : "Deliver insights at pace; Improve shopping experience; Establish operational mechanisms; Scale operational mechanisms; Align to priorities; Drive impact; Deliver technical design; Deliver ambitious goals; Deliver complex deployments; Deliver operational efficiency plans; Drive changes", "qualificationsBasic" : "5+ years Python experience, 5+ years experience managing projects, Experience building sustainable processes, Experience coordinating release schedules, Experience influencing roadmap strategy, Experience defining KPIs, Experience reporting to senior leadership, Experience contributing to engineering discussions, Proven ability to find simple solutions, Proven ability to effectively communicate, Ability to communicate technical concepts", "qualificationsPreferred" : "Cloud services proficiency, Web technologies proficiency, Virtualization proficiency, Developer tools proficiency, User interface design proficiency, Experience with software products, Experience with software features", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking a Technical Program Manager to join our Customer Experience and Business Trends (CXBT) team – a team that uses technology and innovative methods to assess and improve Amazon’s customer experience! This person should be customer-obsessed, data-oriented, technologically hands-on, and excited to innovate. You will be a core member of our product and engineering teams, driving the success of our products, tools, and capabilities to enable our organization to deliver insights and analysis at pace. We work across multiple Amazon Stores categories (e.g., consumer electronics, apparel) and tech teams (e.g., search, personalization), partnering with senior business leaders in strategically developing and improving the shopping experience on Amazon. As our product suite has rapidly grown in recent months, with ever-increasing demand from users, we are looking for a TPM who can coordinate across products and cross-functional teams, establishing and scaling core operational mechanisms and ensuring we are aligned to the right priorities as we move fast. The role will involve regular travel Bangalore to work closely with our engineering team. A successful TPM will build a holistic view and a deep understanding of the relevant tech stack and business needs. As a TPM, you will anticipate bottlenecks and tradeoffs, break down complex projects into actionable modules, and build stakeholder consensus through well-crafted program documents and exceptional verbal communication. Your technical knowledge is crucial to evaluate customer impact, while balancing product cost, quality, and schedule to solve problems effectively at speed. The role will suit someone who enjoys collaborating across our wider suite of products and capabilities to drive impact on high priority business needs. You should be passionate about improving Amazon’s end-to-end processes and technology, and building partnerships across business and development teams to drive changes. You have the proven ability to dive deep into complex systems and metrics and understand the business context behind the data and technology. You will be responsible for using innovative technology and seeking out best practices. This role will allow you to make a real impact on our business from Day 1, and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges. Key job responsibilities - Oversee scoping of technical resources required to deliver the technical design across teams. - Hold partner engineering teams accountable for setting and delivering ambitious goals. - Drive implementation of technical tasks, monitoring key dependencies and reporting risks/issues/blockers. Manage ambiguity and a fast-evolving product portfolio throughout. - Engage with software developers and technical product managers to reach decisions on hotly debated technical topics. Stay at the forefront of technology advancements and drive product/engineering teams to push the tech frontier. - Deeply understand user needs for the product suite, and partner with users as they onboard onto complex deployments. Regularly drive conversations with users and dive deep on their feedback to identify high-impact improvements, alongside product managers. - Lead and manage core product operational workstreams including customer support team, device infrastructure labs and operational efficiency plans, collaborating with external partner teams to deliver. - Lead quarterly business review series and VP goal updates, working across teams to prepare reporting and surface key debates for alignment. Own strategic planning and vision documents for leadership discussions and annual planning cycles. - Support hiring and onboarding of new team members and contribute to our high performing culture. A day in the life Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic Qualifications: - Experience in technical program management working directly with software engineering teams - Professsional software development experience Preferred Qualifications: - Bachelor's degree in engineering, computer science or equivalent - Proficiency in 1+ modern software language (e.g., Python, Java) - Familiarity with front-end technologies such as HTML and JavaScript, and back-end technologies such as Python, Java, and SQL, enabling effective collaboration with engineering teams - Proficiency in cloud services, web technologies, virtualization, developer tools, and user interface design - Experience in managing projects across cross-functional teams, for successful software products and features that are used by and make an impact for an organization - Experience with project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience building sustainable processes and coordinating release schedules - Experience influencing roadmap strategy and definition, including defining KPIs used to drive multi-million dollar businesses and reporting to senior leadership - Experience contributing to engineering discussions around technology decisions related to a product - Proven ability to find simple solutions to complex problems - Proven ability to effectively communicate with both business and technical teams; can communicate technical concepts to a non-technical audience Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Technical Program Manager, Customer Experience and Business Trends at Amazon UK Services Ltd.. Skills: Customer Experience, Business Trends, Technical Program Management. Oversee scoping of technical resources. Hold partner engineering teams accountable", "postedDate" : "2026-06-13T19:18:32.163", "createdAt" : "2026-06-13T19:18:32.163", "lastUpdated" : "2026-06-15T06:20:03.230", "ingestTimestamp" : "2026-06-13T19:18:32.163", "mongoId" : "68c2e430f8b1b0376634c76b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071467/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Technical design", "Goal setting", "Task implementation", "Dependency monitoring", "Risk reporting", "Issue reporting", "User needs understanding", "Operational workstreams", "Business review", "Goal updates", "Strategic planning", "Vision documents", "Hiring", "Onboarding", "Customer-obsessed", "Data-oriented", "Technologically hands-on", "Innovative", "Collaborating", "Leadership", "Customer Experience", "Business Trends", "Technical Program Management", "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "Roadmap strategy", "KPI definition", "Business reporting", "Technical decision making", "Problem solving", "Roadmap planning", "Quarterly business review", "Annual planning", "Customer experience", "Business trends", "Amazon Stores categories", "Search", "Personalization", "Shopping experience", "Product suite", "Tech stack", "Business needs", "Product cost", "Product quality", "Product schedule", "End-to-end processes", "Product and service offerings", "Consumer electronics", "Apparel", "Device infrastructure" ], "skillCount" : 54, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 593.27356, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e42cf8b1b0376634c722", "title" : "Program Manager II, RBS Brand Experience", "company" : "Amazon.com, Inc.", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, Retail", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Program Manager II in Bengaluru, India, adjusted for mid-seniority, e-commerce industry, and large company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T03:18:45.126", "fingerprint" : "7bf9c02d6c7fbb49b27660d5dfbe71e0156ef5734fec2ed5db8a10ad3dbb8b24", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3073185/apply", "externalId" : "c33421e4-c662-4d3b-aa88-f7606d7f4a1b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Excel, SQL", "professionalSkills" : [ "Process improvement", "Data analysis" ], "hardSkillsList" : [ "Data metrics", "Program requirements" ], "softSkillsList" : [ "Leadership", "Problem solving" ], "hardSkills" : [ { "name" : "Data metrics", "level" : "intermediate" }, { "name" : "Program requirements", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Problem solving" } ], "majorSkills" : "Product strategy, Roadmap planning, Cross-functional collaboration", "majorSkillsList" : [ "Product strategy", "Roadmap planning", "Cross-functional collaboration" ], "coreResponsibilities" : "Drive strategic roadmap, Launch new features, Expand partner segments, Lead go-to-market strategy, Identify target Selling Partners, Define engagement models, Manage phased rollouts, Design scalable adoption mechanisms, Drive sustained usage, Build program-level metrics, Measure adoption, Measure business impact, Update leadership on progress, Partner with product teams, Define requirements, Shape feature evolution, Ensure solutions grounded, Own cross-functional coordination, Drive alignment, Drive accountability, Drive successful execution, Pilot new capabilities, Gather structured feedback, Improve program based on insights", "teamCollaboration" : "Cross-functional teams; Regional teams; Category teams; Partner-facing teams", "projectManagementSkills" : [ "Program management", "Roadmap planning", "Project management" ], "domainKnowledge" : "Brand experience; Selling partner support; Product quality; Customer feedback; Product design; Brand growth; Product insights; Detail pages; Product success; Listing quality; Customer returns; Star ratings; Retail Business Services; Selling Partner Growth Analytics", "domainList" : [ "brand-experience", "selling-partner-support", "product-quality", "customer-feedback", "product-design", "brand-growth", "product-insights", "detail-pages", "product-success", "listing-quality", "customer-returns", "star-ratings", "retail-business-services", "selling-partner-growth-analytics" ], "domainSpecificKnowledge" : [ "Brand experience", "Selling partner support", "Product quality", "Customer feedback", "Product design", "Brand growth", "Product insights", "Detail pages", "Product success", "Listing quality", "Customer returns", "Star ratings", "Retail Business Services", "Selling Partner Growth Analytics" ], "toolProficiency" : [ "Excel", "SQL" ], "communicationSkills" : "Senior leader communication; Peer communication; Team member communication", "problemSolvingSkills" : "Problem solving", "outcomesObjectives" : "Improve selection quality; Add high quality selection; Increase product success; Reduce listing friction; Improve listing quality; Reduce customer returns; Improve star ratings", "qualificationsBasic" : "3+ years program management, 3+ years cross-functional tech, 3+ years process improvement, Advanced Excel, SQL knowledge, Define program requirements, Use data and metrics", "qualificationsPreferred" : "3+ years end to end delivery, Communicate results to leadership, 3+ years process improvements, Stakeholder management experience, Build processes, Project management, Schedules experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by - Improving the customer experience by fixing detail page catalog defects at scale - Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and - Improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution. The Brand Experience team within Retail Business Services (RBS) builds scalable products and programs that help Amazon’s 2 million+ Selling Partners launch, improve, and grow customer-loved products. Our team sits at the intersection of customer feedback, product design, and brand growth — using technology, insights, and automation to improve product quality, reduce returns, and increase star ratings at scale. We are looking for a Program Manager to join the Selling Partner Growth Analytics (SGA) charter and help scale our product offerings. This product mines insights from customer reviews, returns, and Q&A to help brands identify improvement opportunities in their product and detail pages — influencing everything from pre-launch design choices to in-market content optimization. As a Program Manager on this team, you will lead complex, cross-functional initiatives to drive adoption and impact of these insights among thousands of Selling Partners. You will define program strategy, partner with product and science teams to evolve features, and build mechanisms to launch, track, and scale adoption across marketplaces. You’ll work backwards from both Selling Partner and customer pain points, and own end-to-end execution from pilot to scaled roll-out. This role is for someone who thrives in ambiguous, high-growth environments, is passionate about improving customer experience through partner success, and is excited to bring data-backed solutions to life at scale. Key job responsibilities 1) Drive the strategic roadmap for Brand Experience programs focused on helping Selling Partners improve selection quality, add high quality selection and increase product success — by launching new features and expanding to additional partner segments. 2) Lead go-to-market strategy and execution for new product capabilities, including identifying target Selling Partner groups, defining engagement models, and managing phased rollouts across geographies. 3) Design and implement scalable adoption mechanisms, including onboarding experiences, guidance, and engagement strategies, to drive deep and sustained usage of Brand Experience products. 4) Build and manage program-level metrics and reporting to measure adoption, business impact (e.g., product performance, return rate reduction), and operational efficiency; regularly update leadership on progress and gaps. 5) Partner with product, tech, and science teams to define requirements, shape feature evolution, and ensure solutions are grounded in Selling Partner needs. 6) Own cross-functional coordination with regional, category, and partner-facing teams to drive alignment, accountability, and successful execution of program initiatives. 7) Pilot new capabilities and delivery mechanisms, gather structured feedback from internal and external stakeholders, and continuously improve the program based on insights. A day in the life 1) Leader: You’ve lead numerous cross-functional teams against tangible milestones and consistently delivered valuable projects 2) Doer: You’ve successfully delivered end-to-end technology and operations projects, working through the many obstacles along the way 3) Detail Oriented: You have an enviable level of attention to detail, and catch things that others miss 4) Influencer: Innovative leader with the ability to identify opportunities and gain support with data, storytelling, and persuasion 5) Communicator: Ability to communicate expectations, requirements, and progress to senior leaders, peers, and team members 6) Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges Basic Qualifications: - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications: - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Program Manager II, RBS Brand Experience at Amazon.com, Inc.. Skills: Product strategy, Roadmap planning, Cross-functional collaboration. Drive strategic roadmap. Launch new features", "postedDate" : "2026-06-13T19:56:57.241", "createdAt" : "2026-06-13T19:56:57.241", "lastUpdated" : "2026-06-15T03:18:45.126", "ingestTimestamp" : "2026-06-13T19:56:57.241", "mongoId" : "68c2e42cf8b1b0376634c722", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3073185/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data metrics", "Program requirements", "Leadership", "Problem solving", "Product strategy", "Roadmap planning", "Cross-functional collaboration", "Process improvement", "Data analysis", "Program management", "Project management", "Brand experience", "Selling partner support", "Product quality", "Customer feedback", "Product design", "Brand growth", "Product insights", "Detail pages", "Product success", "Listing quality", "Customer returns", "Star ratings", "Retail Business Services", "Selling Partner Growth Analytics", "Excel", "SQL" ], "skillCount" : 27, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 581.128, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25145374d8ee00a00bb2f5", "title" : "Principal Technical Product Manager, Prime Video Commerce Personalization and Member Experience", "company" : "Amazon Development Centre (London) Limited", "industry" : "Project/Program/Product Management--Technical, Product Management - Technical, entertainment", "salary" : { "min" : 150000.0, "max" : 220000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Principal Technical Product Manager in London, adjusted for executive seniority and large tech company size." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-14T23:47:14.397", "fingerprint" : "606122ddaa5f299dbfc96d302390df445a49afac8ac3393a8d27ebd807304272", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10441192/apply", "externalId" : "462f0748-4644-4b46-8032-8e69d9f3c616", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Machine Learning, AI", "professionalSkills" : [ "Product strategy", "Roadmap definition", "Feature delivery", "Product delivery", "Technology strategy", "Experiment design", "Statistical analysis", "Product personalization", "Customer behavior", "Causal inference", "Holdout measurement" ], "hardSkillsList" : [ "Roadmap strategy", "Product strategy", "Feature delivery", "Product delivery", "Engineering discussions", "Technology decisions", "Experiment design", "Statistical analysis", "Product personalization", "Customer behavior", "Causal inference", "Holdout measurement" ], "hardSkills" : [ { "name" : "Roadmap strategy", "level" : "intermediate" }, { "name" : "Product strategy", "level" : "intermediate" }, { "name" : "Feature delivery", "level" : "intermediate" }, { "name" : "Product delivery", "level" : "intermediate" }, { "name" : "Engineering discussions", "level" : "intermediate" }, { "name" : "Technology decisions", "level" : "intermediate" }, { "name" : "Experiment design", "level" : "intermediate" }, { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Product personalization", "level" : "intermediate" }, { "name" : "Customer behavior", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" }, { "name" : "Holdout measurement", "level" : "intermediate" } ], "majorSkills" : "Commerce Personalization, Member Experience, Machine Learning, AI", "majorSkillsList" : [ "Commerce Personalization", "Member Experience", "Machine Learning", "AI" ], "coreResponsibilities" : "Own customer problem end-to-end, Define vision, strategy, roadmap, Eliminate customer contradictions, Build coordinated intelligence, Define success measurement, Drive adoption at scale, Enable partner content discovery, Personalized offer timing, Ship fast, Prove impact continuously, Fix painful customer contradiction, Deliver measurable improvement, Build conviction through results, Work backward from customers, Partner with Applied Science, Partner with ML Engineering, Drive organizational alignment, Optimize shared customer outcomes", "teamCollaboration" : "Cross-functional teams; Applied Science teams; ML Engineering teams; Software Engineering teams; Partner with teams", "projectManagementSkills" : [ "Roadmap strategy", "Roadmap definition", "Product delivery" ], "domainKnowledge" : "Commerce Personalization; Member Experience; Prime Video; Reinforcement learning; Multi-objective optimization; Customer journey; Subscription models; Commerce models", "domainList" : [ "commerce-personalization", "member-experience", "prime-video", "reinforcement-learning", "multi-objective-optimization", "customer-journey", "subscription-models", "commerce-models" ], "domainSpecificKnowledge" : [ "Commerce Personalization", "Member Experience", "Prime Video", "Reinforcement learning", "Multi-objective optimization", "Customer journey", "Subscription models", "Commerce models" ], "problemSolvingSkills" : "Crack problems; Root cause analysis", "outcomesObjectives" : "Prove measurable customer outcomes; Respecting customer drives better business results; Deliver measurable improvement; Reduced repetition; Better timing; Higher engagement; Changed customer behavior at scale", "qualificationsBasic" : "Own/drive roadmap strategy, Technical product management, Program management, Engineering experience, Own feature delivery, Own end-to-end product delivery, Lead engineering discussions, Work with science teams, Work with data processing teams, Work with software engineering teams, Design experiments, Statistical analysis of results, Own end-to-end product strategy, ML/AI-powered consumer products", "qualificationsPreferred" : "Drive direction and alignment, Subscription business models, Commerce business models, LTV-based decision making, Reinforcement learning, Multi-armed bandits, Multi-objective optimization, Product personalization, Changed customer behavior at scale, Experimentation design, Causal inference, Long-term holdout measurement", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Hundreds of millions of customers open Prime Video every week. They trust us to help them find something great to watch. Increasingly, they expect us to help them discover title offers, channel and bundle subscriptions that match their interests. Today, we break that trust in small but compounding ways. A customer declines an offer and sees it again minutes later. A new subscriber gets upsells before finding a show they love. A loyal viewer showing signs of leaving receives a generic message that ignores everything they have ever watched. We are hiring a Principal PMT to own Commerce Personalization for Prime Video. You will build the intelligence that makes every commerce interaction feel like it comes from a service that actually knows you. This is a build-and-scale role. You will define what \"right offer, right moment, right customer\" means at Prime Video scale. You will ship systems that remember what customers have told us, respect their journey stage, and earn the right to make a recommendation. You will prove — through measurable customer outcomes — that respecting customer drives better business results than pressuring them. Key job responsibilities Own the customer problem end-to-end. Define the vision, strategy, and roadmap for Commerce Personalization across all Prime Video surfaces — homepage, detail pages, checkout, notifications, and partner storefronts. Eliminate the contradictions customers experience today. Build coordinated intelligence, so a declined offer stays declined, at-risk customers get content before commerce, and new subscribers aren't treated like conversion targets. Define how we measure success and how it impacts our long-term success. Crack problems others haven't, drive adoption at scale enabling Partner content discovery for the growing number of channels across 30+ countries. Personalized offer timing that converts because it's welcome Ship fast, prove impact continuously. Start with the most painful customer contradiction and fix it. Every phase delivers measurable improvement — reduced repetition, better timing, higher engagement among at-risk segments. Build conviction through results. Work backward from customers to technology. Partner with Applied Science and ML Engineering on reinforcement learning, multi-objective optimization, and unified customer representations — always in service of a specific customer outcome. Drive organizational alignment. Get multiple teams to optimize shared customer outcomes over local metrics. Win this argument with evidence, not authority. About the team PV Commerce Personalization & Member Experience sits at the intersection of Prime Video's content experience and its commerce engine. We own the models, systems, and product experiences that determine which customers see which offers, when, and how. Our production models — including offer propensity, churn prediction, subscription ranking, and cross-offer optimization — serve decisions across every Prime Video commerce surface. We are evolving from siloed model optimization to a unified system that coordinates across the full customer journey. We are a product development team that partners closely with cross-functional teams across Prime Video to deliver customer and partner value. Basic Qualifications: - Experience owning/driving roadmap strategy and definition - Experience in technical product management, program management or engineering - Experience owning feature delivery and tradeoffs of a product - Experience with end to end product delivery - Experience leading engineering discussions around technology decisions and strategy related to a product - Experience working effectively with science, data processing, and software engineering teams - Experience in designing experiments and statistical analysis of results - Experience owning and delivering end-to-end product strategy for ML/AI-powered consumer products. Preferred Qualifications: - Experience driving direction and alignment with cross-functional teams - Experience with subscription or commerce business models and LTV-based decision making. - Familiarity with reinforcement learning, multi-armed bandits, or multi-objective optimization applied to product personalization. - Track record of shipping products that changed customer behavior at scale (100M+ users). - Experience with experimentation design, causal inference, and long-term holdout measurement. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Principal Technical Product Manager, Prime Video Commerce Personalization and Member Experience at Amazon Development Centre (London) Limited. Skills: Commerce Personalization, Member Experience, Machine Learning, AI. Own customer problem end-to-end. Define vision, strategy, roadmap", "postedDate" : "2026-06-13T08:03:31.603", "createdAt" : "2026-06-13T08:03:31.603", "lastUpdated" : "2026-06-14T23:47:14.397", "ingestTimestamp" : "2026-06-13T08:03:31.603", "mongoId" : "6a25145374d8ee00a00bb2f5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10441192/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Roadmap strategy", "Product strategy", "Feature delivery", "Product delivery", "Engineering discussions", "Technology decisions", "Experiment design", "Statistical analysis", "Product personalization", "Customer behavior", "Causal inference", "Holdout measurement", "Commerce Personalization", "Member Experience", "Machine Learning", "AI", "Roadmap definition", "Technology strategy", "Prime Video", "Reinforcement learning", "Multi-objective optimization", "Customer journey", "Subscription models", "Commerce models" ], "skillCount" : 24, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 578.4468, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a3066ebf292fd229cfb72fb", "title" : "Resident Experience Manager", "company" : "Hillpointe", "industry" : "Real Estate", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Resident Experience Manager in Ocala, United States, adjusted for the Real Estate industry and full-time employment." }, "location" : "Ocala, Florida, United States", "locations" : [ "Ocala", "Florida", "United States" ], "timestamp" : "2026-06-16T08:56:54.015", "fingerprint" : "dd9c8f3c24ffdea91bfc25d4c53efc18839060175863e7896ed5b60d7c589b78", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hillpointe/jobs/5262928008", "externalId" : "5262928008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ocala", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.1871986,-82.1400923" } ], "locationText" : "Ocala, Florida, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "majorSkills" : "Sales, Leasing, Customer service", "majorSkillsList" : [ "Sales", "Leasing", "Customer service" ], "coreResponsibilities" : "Conduct sales and leasing activities, Collaborate on marketing strategies, Collaborate on social media presence, Utilize CRM and leasing software, Track follow up and applicant progress, Lead and support the guest service team, Provide guidance to guest service team, Delegate tasks to guest service team, Ensure performance standards are met, Engage with prospects and residents, Ensure resident satisfaction, Provide timely responses to inquiries, Identify opportunities for process improvement, Offer innovative solutions, Stay updated on industry trends, Stay updated on best practices", "teamCollaboration" : "Guest service team", "domainKnowledge" : "Workforce housing", "domainList" : [ "workforce-housing" ], "domainSpecificKnowledge" : [ "Workforce housing" ], "toolProficiency" : [ "CRM software", "Leasing software" ], "problemSolvingSkills" : "Identify operational improvements; Offer innovative solutions", "specialRequirements" : "Ability to move throughout property, Ability to climb stairs, Ability to navigate multi-story buildings, Ability to lift up to 25 pounds, Ability to operate standard office equipment, Ability to communicate effectively, Visual and auditory ability sufficient, May be exposed to varying weather conditions, Work schedule may include weekends, Work schedule may include evenings, Work schedule may include holidays, Local travel may be required", "outcomesObjectives" : "Meet revenue targets; Meet occupancy targets; Achieve highest level of overall retention", "qualificationsBasic" : "Two or more years of property management experience, Ability to work a flexible schedule, including weekends, High School diploma or equivalent, Ability to physically access all community areas, Valid driver’s license", "qualificationsPreferred" : "Previous experience in leasing, Previous experience in sales, Previous experience in customer service, Previous experience in related field", "workSiteFlexibility" : "Onsite", "rawDescription" : "WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is responsible for executing daily leasing activities and renewal engagement with both prospective residents and current residents while delivering excellent customer service. This role will involve identifying operational improvements and contributing innovative solutions while staying current with industry trends. Key Responsibilities Conduct sales and leasing activities to meet revenue and occupancy targets. Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates. Utilize CRM and leasing software to track follow up and applicant progress. Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals. Engage with prospects and residents to ensure their satisfaction. Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns. Identify opportunities for process improvement and offer innovative solutions. Stay updated on industry trends and best practices for continuous improvement Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month Qualifications & Abilities Two or more years of property management experience required. Ability to work a flexible schedule, including weekends. Detail-oriented with excellent organizational and time management skills High School diploma or equivalent. Ability to quickly learn new software systems, understand data as it relates to the goals, and communicate outcomes. Previous experience in leasing, sales, customer service, or related field preferred Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals. Ability to physically access all community areas. Valid driver’s license for property operations and local travel (if required) Physical Requirements Frequently required to sit, stand, walk, bend, kneel, stoop, and reach while performing daily duties. Ability to move throughout the property, including leasing offices, model units, residential buildings, and outdoor common areas. Ability to climb stairs and navigate multi‑story buildings as required. Ability to lift, carry, push, or pull up to 25 pounds occasionally (e.g., marketing materials, signage, office supplies). Ability to operate standard office equipment including computers, phones, printers, and mobile devices. Ability to communicate effectively in person, over the phone, and via electronic communication. Visual and auditory ability sufficient to observe surroundings, read documents, and interact with residents, prospects, and team members. Work Conditions Primarily works in a leasing office environment, with regular time spent indoors and outdoors throughout the community. May be exposed to varying weather conditions (heat, rain, humidity) while conducting property tours or attending on‑site activities. Work schedule may include weekends, evenings, and occasional holidays based on business needs and occupancy goals. Fast‑paced, customer‑focused environment with frequent interaction with residents, prospects, vendors, and internal stakeholders. Expected to maintain a professional appearance and demeanor while representing the community and brand. Local travel within the community or to nearby properties may be required.", "summaryDescription" : "Resident Experience Manager at Hillpointe. Skills: Sales, Leasing, Customer service. Conduct sales and leasing activities. Collaborate on marketing strategies", "postedDate" : "2026-06-15T23:24:51.113", "createdAt" : "2026-06-15T23:24:51.113", "lastUpdated" : "2026-06-16T08:56:54.015", "ingestTimestamp" : "2026-06-15T23:24:51.113", "mongoId" : "6a3066ebf292fd229cfb72fb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Sales", "Leasing", "Customer service", "Workforce housing", "CRM software", "Leasing software" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 578.2091, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307954f292fd229c03160a", "title" : "Workplace Experience Manager", "company" : "Reflection", "industry" : "Operations", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Workplace Experience Manager in New York, USA, with adjustments for the technology industry and company size." }, "location" : "New York", "locations" : [ "New York" ], "timestamp" : "2026-06-16T15:20:53.433", "fingerprint" : "19fd7599a0b116c821890406148032f3d4a586a491eeb86dd8c859b68ab47a3e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/reflectionai/4e763fbb-93bc-4a3d-9081-31e2574bb5e1/application", "externalId" : "4e763fbb-93bc-4a3d-9081-31e2574bb5e1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Organizational skills", "Vendor management", "Facilities management", "Budget management" ], "majorSkills" : "Office operations, Workplace experience", "majorSkillsList" : [ "Office operations", "Workplace experience" ], "coreResponsibilities" : "Own day-to-day office operations, Manage facilities, Manage supplies, Manage meeting rooms, Manage vendors, Serve as primary point of contact for building, Serve as primary point of contact for maintenance, Serve as primary point of contact for external, Keep office clean, Keep office organized, Keep office fully functional, Coordinate repairs, Coordinate services, Coordinate workspace improvements, Partner with People Ops to support onboarding, Partner with IT to support onboarding, Ensure desks are ready, Ensure equipment is ready, Ensure access is ready, Coordinate in-office catering, Coordinate team events, Coordinate company offsites, Maintain health and safety practices, Maintain compliance documentation, Maintain workplace safety procedures", "teamCollaboration" : "Work across teams; Work across levels; Partner with People Ops; Partner with IT", "qualificationsBasic" : "Proven experience in office management, Proven experience in workplace operations, Experience setting up vendors, Experience managing facilities, Experience managing office budgets", "qualificationsPreferred" : "Experience in a startup environment, Experience in a high-growth environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "OUR MISSION Reflection’s mission is to build open superintelligence and make it accessible to all. We’re developing open weight models for individuals, agents, enterprises, and even nation states. Our team of AI researchers and company builders come from DeepMind, OpenAI, Google Brain, Meta, Character.AI, Anthropic and beyond. ROLE OVERVIEW We’re looking for an Office Manager to own the day-to-day operations of our New York City office and build the environment where our team does their best work. This is a hands-on, high-ownership role at the center of everything that keeps the office running: facilities, vendors, onboarding, events, and compliance. Our NYC office is growing fast, and you’ll play a key part in making our new ~8,000 sq ft space operational, organized, and genuinely welcoming from day one. You’ll work closely with People Ops and IT and will be the first and last line of defense for the physical workplace. WHAT YOU’LL DO - Own all day-to-day office operations: facilities, supplies, meeting rooms, vendor management - Serve as primary point of contact for building management, maintenance, and external vendors - Keep the office clean, organized, and fully functional for employees and guests - Coordinate repairs, services, and workspace improvements - Partner with People Ops and IT to support seamless onboarding for new hires - Ensure desks, equipment, and access are ready before day one - Coordinate in-office catering, lunches, team events, socials, and company offsites - Maintain health and safety practices, compliance documentation, and workplace safety procedures WHAT WE’RE LOOKING FOR - Proven experience in office management, workplace operations, or a similar role, ideally in a startup or high-growth environment - Strong organizational skills with the ability to manage competing priorities without dropping anything - A highly resourceful individual, eager to build systems and processes for scale - Experience setting up and managing vendors, facilities, and office budgets - Clear communicator who is comfortable working across teams and levels - High ownership mindset: you spot problems before they surface and solve them without being asked - Reliable and detail-oriented, with the judgment to know when to escalate WHAT WE OFFER: We believe that to build superintelligence that is truly open, you need to start at the foundation. Joining Reflection means building from the ground up as part of a small talent-dense team. You will help define our future as a company, and help define the frontier of open foundational models. We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported. - Top-tier compensation: Salary and equity structured to recognize and retain the best talent globally. - Health & wellness: Comprehensive medical, dental, vision, life, and disability insurance. - Life & family: Fully paid parental leave for all new parents, including adoptive and surrogate journeys. Financial support for family planning. - Benefits & balance: paid time off when you need it, relocation support, and more perks that optimize your time. - Opportunities to connect with teammates: lunch and dinner are provided daily. We have regular off-sites and team celebrations.", "summaryDescription" : "Workplace Experience Manager at Reflection. Skills: Office operations, Workplace experience. Own day-to-day office operations. Manage facilities", "createdAt" : "2026-06-16T01:59:48.322", "lastUpdated" : "2026-06-16T15:20:53.433", "ingestTimestamp" : "2026-06-16T01:59:48.322", "mongoId" : "6a307954f292fd229c03160a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Office operations", "Workplace experience", "Organizational skills", "Vendor management", "Facilities management", "Budget management" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 576.64185, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc72574d8ee00a0a1727f", "title" : "Member Services Manager", "company" : "Twin Health", "industry" : "Healthcare", "salary" : { "min" : 110000.0, "max" : 120000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T10:05:20.119", "fingerprint" : "a18b9b1b10593a60f088a006874f8a0c46c7bc34f3545b5eda747958ba09b519", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/twinhealth/jobs/6018812004", "externalId" : "6018812004", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Operational metrics", "Program development", "Workflow architecture", "Escalation paths", "Team development", "Revenue opportunity identification", "Leadership reporting", "SOP design", "Tooling assessment", "Reporting framework design", "Workflow mapping", "Feature development", "Training program development", "Change management" ], "hardSkillsList" : [ "Data analysis", "Metrics reporting" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Metrics reporting", "level" : "intermediate" } ], "majorSkills" : "Retention strategy, Churn prevention, Member experience, Operational backbone", "majorSkillsList" : [ "Retention strategy", "Churn prevention", "Member experience", "Operational backbone" ], "coreResponsibilities" : "Own retention strategy operations, Own churn prevention strategy operations, Develop data-driven programs, Improve data-driven programs, Develop data-driven communications, Improve data-driven communications, Build program from ground up, Build infrastructure from ground up, Identify pathways to drive member value, Identify pathways to drive retention outcomes, Architect workflows, Architect escalation paths, Architect touchpoints, Deliver consistent experiences, Deliver high-quality experiences, Lead member services team, Develop member services team, Maintain service quality, Maintain team engagement, Identify revenue opportunities, Demonstrate linkage between retention metrics, Demonstrate linkage to business impact, Serve as cross-functional connector, Run recurring forums, Surface member insights, Align on priorities, Design SOPs, Iterate on SOPs, Assess tooling, Design reporting frameworks, Iterate on reporting frameworks, Support operational scale, Partner with product on workflow mapping, Partner with product on feature development, Reduce operational friction, Improve member retention, Build internal training programs, Deliver internal training programs, Drive workflow adoption, Drive long-term sustainability, Perform other duties as assigned", "teamCollaboration" : "Cross-functional collaboration; Partner with operations; Partner with product; Partner with marketing; Connect care teams; Connect product; Connect marketing; Align on priorities", "domainKnowledge" : "Metabolic health; Chronic metabolic diseases; Type 2 diabetes; Obesity; AI Digital Twin technology; Digital health", "domainList" : [ "metabolic-health", "chronic-metabolic-diseases", "type-2-diabetes", "obesity", "ai-digital-twin-technology", "digital-health" ], "domainSpecificKnowledge" : [ "Metabolic health", "Chronic metabolic diseases", "Type 2 diabetes", "Obesity", "AI Digital Twin technology", "Digital health" ], "toolProficiency" : [ "CRM", "Member engagement platforms", "Workflow tooling" ], "communicationSkills" : "Leadership reporting; Member-facing communications", "documentationSkills" : "Documenting processes", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Authorized to work in U.S, No visa sponsorship", "outcomesObjectives" : "Deliver consistent member experience; Deliver high-quality member experience; Drive member value; Drive retention outcomes; Maintain service quality; Maintain team engagement; Tie retention to revenue impact; Improve member retention", "qualificationsBasic" : "5+ years experience member experience, 5+ years experience customer service, 5+ years experience operations leadership, Data fluency, Comfort building dashboards, Comfort presenting findings to leadership, Demonstrated success designing retention strategies, Demonstrated success scaling retention strategies, Demonstrated success designing churn prevention strategies, Demonstrated success scaling churn prevention strategies, Skilled at cross-functional collaboration, Skilled at influence across stakeholders, Track record leading teams through process transformation, Experience managing member-facing communications, Experience developing member-facing communications, Written communication skills, Verbal communication skills, Comfort working in ambiguous environments, Bias toward building, Bias toward iterating, Bias toward documenting, Commercial acumen, Experience tying outcomes to revenue impact", "qualificationsPreferred" : "Experience in high-growth environment, Experience in healthcare environment, Experience building retention playbooks, Experience building cross-functional workflows, Experience developing program updates", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U. S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity The Member Services Manager plays a central role in delivering on Twin's mission by ensuring every member receives a consistent, high-quality experience from enrollment through long-term engagement in the program. As Twin scales rapidly, this role is the operational backbone of member retention — owning the strategy and execution that keeps members feeling supported, engaged, and on track toward meaningful health outcomes. The role partners closely with operations, product, and marketing leadership to deliver on core retention and experience metrics. This role reports to the Senior Director of Clinical Performance and Innovation and leads a team of 4 services staff. Responsibilities Own retention and churn prevention strategy and operations end-to-end — develop and continuously improve data-driven programs and communications in close partnership with operations, marketing, and product teams. Build program and infrastructure from the ground up where none currently exists, identifying multiple pathways to drive member value and retention outcomes Architect workflows, escalation paths, and touchpoints that deliver consistent, high-quality experiences Lead and develop a multifunctional member services team through scale, maintaining service quality and team engagement throughout Identify revenue opportunities associated with member retention and satisfaction initiatives; demonstrate clear linkage between retention metrics and business impact in leadership reporting Serve as a cross-functional connector between care teams, product, and marketing — running recurring forums to surface member insights and align on priorities Design and iterate on SOPs, tooling assessments (including CRM, member engagement platforms, and workflow tooling), and reporting frameworks that support operational scale Partner closely with product on workflow mapping and feature development to reduce operational friction and improve member retention Build and deliver internal training programs and change management resources that drive workflow adoption and long-term sustainability Other duties as assigned Qualifications 5+ years of experience in member experience, customer service, or operations leadership, ideally in a high-growth or healthcare environment Strong data fluency and comfort building dashboards and presenting findings to leadership Demonstrated success designing and scaling retention or churn prevention strategies from the ground up, including metrics, playbooks, and cross-functional workflows Skilled at cross-functional collaboration and influence across care, product, marketing, and leadership stakeholders Track record of leading teams through significant process transformation while maintaining high service quality Experience managing or developing member-facing communications emails, escalation templates, program updates); strong written and verbal communication skills Comfort working in ambiguous, fast-moving environments where the playbook is still being written; bias toward building, iterating, and documenting as you go Commercial acumen and experience tying retention and satisfaction outcomes to revenue impact This remote opportunity based out of the U. S. Applicants must be authorized to work for any employer in the U. S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $110,000 - $120,000 annually. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan Salary range for US jobs US Salary Range $110,000—$120,000 USD We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.", "summaryDescription" : "Member Services Manager at Twin Health. Skills: Retention strategy, Churn prevention, Member experience, Operational backbone. Own retention strategy operations. Own churn prevention strategy operations", "postedDate" : "2026-06-13T21:40:21.202", "createdAt" : "2026-06-13T21:40:21.202", "lastUpdated" : "2026-06-15T10:05:20.119", "ingestTimestamp" : "2026-06-13T21:40:21.202", "mongoId" : "6a2cc72574d8ee00a0a1727f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 110000, "salaryAnnualMax" : 120000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Metrics reporting", "Retention strategy", "Churn prevention", "Member experience", "Operational backbone", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Operational metrics", "Program development", "Workflow architecture", "Escalation paths", "Team development", "Revenue opportunity identification", "Leadership reporting", "SOP design", "Tooling assessment", "Reporting framework design", "Workflow mapping", "Feature development", "Training program development", "Change management", "Metabolic health", "Chronic metabolic diseases", "Type 2 diabetes", "Obesity", "AI Digital Twin technology", "Digital health", "CRM", "Member engagement platforms", "Workflow tooling" ], "skillCount" : 35, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 574.76764, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305747f292fd229cf37150", "title" : "Customer Experience Manager", "company" : "Simply", "industry" : "Education", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Education industry in Tel Aviv-Yafo, Israel, adjusted for seniority and company size." }, "location" : "Tel Aviv-Yafo, Gush Dan, Israel", "locations" : [ "Tel Aviv-Yafo", "Gush Dan", "Israel" ], "timestamp" : "2026-06-16T08:51:42.321", "fingerprint" : "7be67a0d4c24401ecbbcd6a01b9348e55a1e97a5cdb0a308910b4f2eff9bc851", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.hellosimply.com/careers/8577170002?gh_jid=8577170002", "externalId" : "8577170002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tel Aviv-Yafo", "state" : "Gush Dan", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0302048,34.7957770" } ], "locationText" : "Tel Aviv-Yafo, Gush Dan, Israel", "experienceLevel" : "Manager", "professionalSkills" : [ "Systems thinking", "Operational thinking" ], "hardSkillsList" : [ "AI workflow optimization", "Automation implementation" ], "softSkillsList" : [ "High emotional intelligence", "Sound judgment" ], "hardSkills" : [ { "name" : "AI workflow optimization", "level" : "intermediate" }, { "name" : "Automation implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High emotional intelligence" }, { "name" : "Sound judgment" } ], "majorSkills" : "Customer experience, AI workflows, Team mentoring", "majorSkillsList" : [ "Customer experience", "AI workflows", "Team mentoring" ], "coreResponsibilities" : "Create learner-loving interactions, Develop team capabilities, Develop AI capabilities, Build systems leveraging AI, Improve learner experiences, Mentor teammates, Lead initiatives, Create joyful experiences, Create scalable experiences, Identify high-impact opportunities, Plan for expected scale, Implement AI workflows, Hire new support teammates, Train new support teammates, Optimize AI workflows, Raise bar for communication, Raise bar for experience quality, Identify recurring pain points, Partner to improve product, Reduce need for help, Engage across multiple channels, Shape support processes, Optimize support processes, Shape team structure, Optimize team structure, Shape tool use, Optimize tool use, Shape AI use, Optimize AI use", "teamCollaboration" : "Partner with internal teams; Collaborative and supportive", "domainKnowledge" : "B2C apps; Subscriptions; E-commerce; Consumer tech; AI capabilities", "domainList" : [ "b2c-apps", "subscriptions", "e-commerce", "consumer-tech", "ai-capabilities" ], "domainSpecificKnowledge" : [ "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "communicationSkills" : "Written communication; Verbal communication", "innovationCreativity" : "Think creatively", "problemSolvingSkills" : "Problem-solving; Structured mindset; Analytical mindset; Data-informed mindset", "qualificationsBasic" : "Native-level written English, Native-level verbal English", "qualificationsPreferred" : "Experience working in B2C apps, Experience working in subscriptions, Experience working in e-commerce, Experience working in consumer tech", "rawDescription" : "Simply's mission is to make the pursuit of creative hobbies simple and fun for all. Our top-grossing apps Simply Piano, Simply Guitar, Simply Sing, and Simply Draw put us on the fast track to building the world's largest consumer subscription service for creative learning. With over a million monthly downloads and hundreds of thousands of daily learners, we're building the AI creative companion for every home. We’re looking for people who are passionate about making a meaningful impact in others’ lives - curious, driven team players who care deeply about people, move fast, think creatively, and love solving problems. What will you do? We’re looking for a Customer Experience Manager who creates interactions that make our learners love Simply - experiences that make them go “wow! I really wasn’t expecting that”. You will be part of strategic planning, scaling our operations with both human support and AI, and developing the capabilities of our team and AI to create that “wow” experience. This domain is evolving incredibly fast with AI, so you'll help us build systems that leverage new opportunities as they emerge. You will also uncover opportunities to improve learners’ experiences in the product that will benefit them and meet the goals of both CX and our product teams. Along the way, you’ll mentor teammates, lead initiatives, and help us create joyful, scalable experiences that learners genuinely love. In this role, you will: Strategize with your team to identify and leverage high-impact opportunities that interpersonal interactions create, contributing to our learners’ love of Simply as a brand Plan ahead for expected scale across our products and the support team through the implementation of AI workflows, as well as hiring and training new support teammates Optimize AI workflows to deliver experiences that match the quality of human support Mentor teammates and help raise the bar for learner communication and experience quality Identify recurring learner pain points and partner with internal teams to improve the product experience and reduce the need to ask for help Get hands-on with learner support when needed, engaging across multiple channels with empathy, ownership, and creativity Help shape and optimize support processes, team structure, tools, and use of AI to improve how we deliver support at scale Who are we looking for? Experience implementing and optimizing AI workflows, automation, and modern tools to create high-quality, scalable, and \"wow\" support experiences Experience improving support operations through people, processes, systems, or automation A genuine care for creating thoughtful, high-quality experiences for customers Strong systems and operational thinking, with the ability to identify scalable solutions rather than only solving individual problems Native-level written and verbal English communication skills - MUST High emotional intelligence, empathy, and sound judgment in communication and problem-solving Strong problem-solving skills with a structured, analytical, and data-informed mindset Highly independent and proactive, while remaining collaborative and supportive Excited by rapidly evolving technology and AI capabilities Experience working in B2C apps, subscriptions, e-commerce, or consumer tech - big plus If you’re excited about helping millions of learners around the world discover joy through creativity and music, we’d love to meet you \uD83D\uDE42", "summaryDescription" : "Customer Experience Manager at Simply. Skills: Customer experience, AI workflows, Team mentoring. Create learner-loving interactions. Develop team capabilities", "postedDate" : "2026-06-15T23:26:05.392", "createdAt" : "2026-06-15T23:26:05.392", "lastUpdated" : "2026-06-16T08:51:42.321", "ingestTimestamp" : "2026-06-15T23:26:05.392", "mongoId" : "6a305747f292fd229cf37150", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "AI workflow optimization", "Automation implementation", "High emotional intelligence", "Sound judgment", "Customer experience", "AI workflows", "Team mentoring", "Systems thinking", "Operational thinking", "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 571.2605, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6cd70f0b99d589b27b0", "title" : "Dispute Resolution Associate", "company" : "Hyundai Capital America", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Dispute Resolution Associate in Plano, United States, within the Financial Services industry, adjusted for company size and onsite work mode." }, "location" : "United States-Texas-Plano", "locations" : [ "United States-Texas-Plano", "
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

" ], "timestamp" : "2026-06-16T01:41:47.656", "fingerprint" : "9629fb0791299cca65db8d46281b23e2ade3a34f3a89b8f05c0067efc70845d1", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=109123", "externalId" : "109123", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Associate, Dispute Resolution is responsible with providing customers resolution to escalated credit disputes and debt validation requests received through multiple channels. This involves researching concerns, identifying root cause, and communicating back to the customer and applicable entities to provide final resolution to the issue at hand. This position requires investigating and responding to customers or third-party inquiries while identifying opportunities to drive operational and performance improvements. The position may require assistance across various servicing functions including but not limited to the Mailroom, Payment Processing and other departments as necessary to meet the needs of the business. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do 1. Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. · Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation. · Identify opportunities to drive operational and performance improvements across the department and company. · Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk. · Work individually and as a team to ensure process flow and productivity SLA’s are met. 2. Assist in identifying process improvements that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction. 3. Report trends and/or service issues to the leadership tea 4. Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance. 5. Perform all other duties as assigned. What You Will Bring · Minimum 3 years automotive or general finance experience · Prior Customer Service experience in a role responsible for escalations · Minimum 5 years Customer Service experience preferred · High School graduate required · Bachelor’s degree preferred · Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion · A proven ability to effectively resolve customer concerns · Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred · Knowledge of HCA servicing products, processes and procedures is preferred · Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple task Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Texas-Plano", "summaryDescription" : "Dispute Resolution Associate at Hyundai Capital America", "createdAt" : "2026-06-14T19:46:22.599", "lastUpdated" : "2026-06-16T01:41:47.656", "ingestTimestamp" : "2026-06-14T19:46:22.599", "mongoId" : "694ae6cd70f0b99d589b27b0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 568.7586, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305148f292fd229cefdcfb", "title" : "Training Manager - Member Support", "company" : "Tide", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in FinTech in Hyderabad, India, adjusted for seniority and company size." }, "location" : "Hyderabad", "locations" : [ "Hyderabad" ], "timestamp" : "2026-06-16T07:25:04.340", "fingerprint" : "55fcd6f9710aba72c7889df6f55f3aaf0dd7a27f1ca8658eecdaab356b4fc5e6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tide/jobs/7769441003", "externalId" : "7769441003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, India", "experienceLevel" : "Manager", "remoteFriendly" : true, "rawDescription" : "ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: We are seeking an experienced and driven Member Support Training Manager to lead and develop the Member Support Training team, responsible for delivering high-quality onboarding, training, and continuous development programmes for our Member Support function for the UK and European markets. You will be responsible for ensuring that both new and existing Member Support Tideans have the knowledge, skills, and confidence needed to deliver exceptional support to our members. Through effective training strategies, innovative learning experiences, and strong stakeholder partnerships, you will help build capability across Member Support, supporting operational excellence and an outstanding member experience. Key responsibilities: Strategy & Member Focus Develop and deliver the Member Support training strategy aligned to business and operational goals. Embed a member-first mindset across all learning programmes. Leadership & Stakeholder Partnership Lead, coach, and develop a high-performing Member Support Training team. Foster a culture of accountability, innovation, and continuous improvement. Own your team’s capacity planning and scheduling, ensuring trainer resources are aligned to the highest-priority business and operational needs. Build strong relationships with operational leaders, quality & complaint teams, and subject matter experts to align learning priorities and training delivery with business objectives. Learning & Capability Development Design and deliver engaging, effective learning experiences that maximise knowledge retention and performance. Continuously improve training approaches, tools, and methodologies. Identify capability gaps and implement targeted development solutions. Performance, Data & Insights Own training performance metrics, reporting, and evaluation. Use data and operational insights to measure effectiveness, identify trends, and drive continuous improvement. Ensure learning interventions deliver measurable business and member impact. WHAT WE ARE LOOKING FOR: You are able to align learning initiatives with business goals and operational priorities. Building exceptional member outcomes is your passion. You have proven experience leading, coaching, and developing high-performing teams. You create a culture of accountability, engagement, and continuous improvement. You possess a strong understanding of training design, adult learning principles, and capability development. You are skilled at identifying performance gaps and implementing effective learning solutions. Data and insights are your method for evaluating and driving performance and measuring impact. You are comfortable with detailed data analysis. You are comfortable building relationships and influencing stakeholders at all levels. WHAT YOU’LL GET IN RETURN: 25 days paid annual leave 3 paid days off for volunteering or L&D activities Personal L&D budget Additional health & dental insurance Mental wellbeing platform Fully covered Multisports card Food vouchers Snacks, light food, drinks in the office WFH equipment allowance Stock Options TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.", "summaryDescription" : "Training Manager - Member Support at Tide", "postedDate" : "2026-06-15T23:16:34.095", "createdAt" : "2026-06-15T23:16:34.095", "lastUpdated" : "2026-06-16T07:25:04.340", "ingestTimestamp" : "2026-06-15T23:16:34.095", "mongoId" : "6a305148f292fd229cefdcfb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 566.58105, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca3f674d8ee00a09aed5f", "title" : "Senior Product Manager - Financial Crime (Fraud Prevention)", "company" : "Ebury", "industry" : "FinTech", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Product Manager in the FinTech industry in León, Spain, adjusted for seniority and company size." }, "location" : "León", "locations" : [ "León", "Madrid", "Málaga" ], "timestamp" : "2026-06-16T02:59:53.828", "fingerprint" : "a0523267343c02b45a979874d0bbaa5008ddab685718a7399966cdbcd07deeb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://ebury.com/company/careers/job?gh_jid=4896457101", "externalId" : "4896457101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "León", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "42.6341451,-5.9714151" } ], "locationText" : "León, Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Machine Learning", "professionalSkills" : [ "Product strategy", "Roadmap development", "User stories", "System design", "Analytical thinking" ], "hardSkillsList" : [ "Fraud prevention", "Risk management" ], "hardSkills" : [ { "name" : "Fraud prevention", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Fraud prevention, Financial crime", "majorSkillsList" : [ "Product strategy", "Fraud prevention", "Financial crime" ], "coreResponsibilities" : "Conduct research on fraud trends, Analyze attacker methodologies, Design products to improve security, Formulate fraud tackling product strategy, Own fraud controls, Detect abnormal user behaviour, Translate control gaps into roadmap, Design real-time fraud controls, Design pre-authorisation fraud controls, Define step-up strategies, Define blocking strategies, Define friction strategies, Translate regulatory requirements into product requirements, Translate risk requirements into product requirements, Manage vendor integrations, Manage event schemas, Manage transaction data models, Manage customer data models, Manage system performance, Manage system scalability", "teamCollaboration" : "Operations teams; Compliance teams; Engineering teams; Data Science teams; Security teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Financial crime; Fraud prevention; B2B payments; Embedded payments; Card payments; Stablecoins; Transactional fraud; Document fraud; Behavioural anomalies; Onboarding fraud; Authentication fraud; Payment journey fraud; Fiat transactions; Crypto transactions; Card fraud; Transfer fraud", "domainList" : [ "financial-crime", "fraud-prevention", "b2b-payments", "embedded-payments", "card-payments", "stablecoins", "transactional-fraud", "document-fraud", "behavioural-anomalies", "onboarding-fraud", "authentication-fraud", "payment-journey-fraud", "fiat-transactions", "crypto-transactions", "card-fraud", "transfer-fraud" ], "domainSpecificKnowledge" : [ "Financial crime", "Fraud prevention", "B2B payments", "Embedded payments", "Card payments", "Stablecoins", "Transactional fraud", "Document fraud", "Behavioural anomalies", "Onboarding fraud", "Authentication fraud", "Payment journey fraud", "Fiat transactions", "Crypto transactions", "Card fraud", "Transfer fraud" ], "toolProficiency" : [ "JIRA" ], "continuousLearning" : "Mentorship programme", "innovationCreativity" : "Rethink fraud controls; Design best-in-class controls", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Measurable reduction in fraud losses; Reduce false positives; Scale fraud tackling across products; Scale fraud tackling across verticals; Scale fraud tackling across rails", "qualificationsBasic" : "4+ years' experience as Product Manager, 2+ years developing Anti-Fraud products", "qualificationsPreferred" : "Experience managing AI products, Experience building platforms for B2B use cases, Experience building platforms for B2B2C use cases, Bachelor's degree in Engineering", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Senior Product Manager - Financial Crime (Fraud Prevention) Product - Financial Crime Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week About the role Fraud moves faster than AML; stop fraud before money leaves. We're looking for a product lead to rethink, design and implement best-in-class, customer-centric fraud controls for our products and processes at Ebury. In this critical role, you will be instrumental in safeguarding our customers and assets by developing and executing a comprehensive product strategy to combat evolving fraud threats across our diverse range of financial products and jurisdictions. As we expand our capabilities across new verticals (i. e. embedded payments), new products (i. e. cards) and new payment rails (i. e. stablecoins ), tackling fraud is becoming a critical part of our strategy. You will be working closely with Operations, Compliance, Engineering, Data and Security teams. This is a unique opportunity to make a significant impact on our security posture, drive innovation, and work at the forefront of fraud prevention. This role is ideal for someone passionate about staying ahead of trends, adapting quickly to changing regulations and emerging fraud patterns. This role reports to the Head of Financial Crime Intelligence Product. What you’ll do Product Ownership Conduct in-depth research and analysis of emerging fraud trends, attacker methodologies, and industry best practices in B2B design products/features that improve security across Ebury. Formulate and drive a fraud tackling focused product strategy, ensuring alignment with overall Financial Crime Intelligence Product domain goals and company direction. Own fraud controls across transactional fraud, document fraud, and behavioural anomalies. Detect abnormal user behaviour across onboarding, authentication, and payment journeys. Translate the control gaps or breaches into a clear, actionable roadmap, ensuring timely and effective delivery across: - fiat to fiat transactions - fiat to crypto transactions (mainly stablecoins) - crypto to crypto transactions, card spends, internal processes and customer journeys Stakeholder management Partner with operational and compliance teams to ensure controls are effective. Partner with Data Science teams on predictive AI models for customers journeys and transactions; model inputs, outputs, and thresholds (you are not expected to build machine learning models, but you must understand how predictive models behave in production). Collaborate with Security teams on: account compromise, abuse patterns and attacker tooling and signals. Delivery & execution Design real-time and pre-authorisation fraud controls to prevent losses before execution. Define step-up, blocking, and friction strategies based on risk signals. Translate regulatory and risk requirements into clear product requirements. Work closely with Engineering on managing vendor integrations, event schemas, transaction & customer data models and system performance and scalability What we’re looking for Previous experience in fintech, crypto, payments, regulated financial services. 4+ years’ experience as a Product Manager. 2+ years developing Anti-Fraud products. Domain expertise in an area such as card fraud or transfer/payment fraud. Experience managing AI products (nice to have), customer-facing products, and back office systems. Experience leading vendor evaluations, integrations, and performance management. Analytical thinking and proficiency with system design discussions. Demonstrated ability to influence across functions and geographies to drive alignment and execution. (nice to have) Bachelor's degree in Engineering, or a related technical field. (nice to have) Experience building platforms that serve both B2B and B2B2C use cases. What success looks like Fraud tackling that scales across new products, verticals and rails. Measurable reduction in fraud losses and false positives without undue customer friction or regulatory risk Predictive models trusted by compliance and regulators. Why Ebury? Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one. Dedicated Mentorship: Learn directly from experienced managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury. Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. Central London Office: A fantastic location with excellent transport links. Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury! You can also connect with me on LinkedIn - Gabriella Cheston #LI-GC2 #LI-HYBRID About us Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.", "summaryDescription" : "Senior Product Manager - Financial Crime (Fraud Prevention) at Ebury. Skills: Product strategy, Fraud prevention, Financial crime. Conduct research on fraud trends. Analyze attacker methodologies", "postedDate" : "2026-06-14T20:07:56.530", "createdAt" : "2026-06-14T20:07:56.530", "lastUpdated" : "2026-06-16T02:59:53.828", "ingestTimestamp" : "2026-06-14T20:07:56.530", "mongoId" : "6a2ca3f674d8ee00a09aed5f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Fraud prevention", "Risk management", "Product strategy", "Financial crime", "Roadmap development", "User stories", "System design", "Analytical thinking", "Roadmap planning", "B2B payments", "Embedded payments", "Card payments", "Stablecoins", "Transactional fraud", "Document fraud", "Behavioural anomalies", "Onboarding fraud", "Authentication fraud", "Payment journey fraud", "Fiat transactions", "Crypto transactions", "Card fraud", "Transfer fraud", "JIRA" ], "skillCount" : 24, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 566.51215, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3056cdf292fd229cf2efd1", "title" : "CRM Manager - Member Activation", "company" : "Tide", "industry" : "FinTech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level CRM Manager in FinTech in Sofia, Bulgaria, adjusted for full-time, onsite work mode, and manager experience." }, "location" : "Sofia", "locations" : [ "Sofia" ], "timestamp" : "2026-06-16T07:42:28.602", "fingerprint" : "c56700f5d865294d5c516f48d72a91d52042f0ba285189e8b1179a0640b99297", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tide/jobs/7771714003", "externalId" : "7771714003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sofia", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "42.6977028,23.3217359" } ], "locationText" : "Sofia, Bulgaria", "experienceLevel" : "Manager", "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "rawDescription" : "ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg What we’re looking for: We’re looking for someone who is a strategic thinker, and strong on planning and deploying programmes of communications activity that balance member needs and business objectives. You’ll have strong stakeholder management skills and are comfortable in working in cross-functional, matrixed environments. You’ll own Tide’s early member lifecycle, working on engaging new members through effective activation marketing, maximising member lifetime value and optimising the overall member experience.You’ll be equally at home developing strategy, building automation, analysing results and working with stakeholders to take the story of performance to the business. As a CRM Manager you’ll be: Owning the early member lifecycle, welcoming and activating new members to the Tide platform via CRM channels within an established team with a track record of delivering against objectives and KPIs Building new automated and standalone campaigns and optimising existing journeys to drive early life next best actions for new members Developing and managing a CRM test-and-learn pipeline across multiple channels including in-app, push notification, email & SMS end-to-end, including ideation, execution, analysis and optimisation Analysing campaigns and journeys, reporting out to stakeholders on trends and recommendations and using data to define, build and maintain reporting dashboards to track CRM performance Working with a range of stakeholders from across the business to drive product adoption in early life communications, cross-selling and upselling where relevant to get members set up for success on their business journey Creating a seamless transition from approval to membership, working closely with the Member Accession Marketing team (MAM) to deliver a consistent journey from lead to member Driving initiatives forward with high levels of autonomy, sharing results and recommendations effectively What makes you a great fit: You have c.5 yrs of expertise in end-to-end CRM marketing across a number of sub-products and business units You’ve developed and delivered CRM strategies, demonstrating proven results against targets You have strong stakeholder management skills and maintain a focus on the customer need in business discussions You have hands-on experience with CRM platforms e. g. Salesforce Marketing Cloud, Iterable, Hubspot, Braze, and an understanding of HTML and CSS You have experience handling large amounts of data from different sources using BI tools e. g. Looker, Tableau, and experience in turning this data into insights You have experience in segmentation and targeting You have experience of testing different communication approaches You have strong communication and reporting skills and are able to work well in partnership with technical and non-technical team members You have the ability to handle multiple projects and adapt to changing priorities You have experience working in a subscription and/or app-based business You are hands-on, delivery oriented, and results-driven You have a curious nature, good organisational skills and impeccable attention to detail What you’ll get in return: Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get: Salary range €31,600.00 - €35,500.00 25 days annual paid leave 3 paid days off for volunteering or L&D activities Extended maternity and paternity leave covered by the company Personal L&D budget in the amount of 1000 BGN per year Additional health & dental insurance Mental wellbeing platform Fully covered Multisports card Food vouchers Snacks, light food, drinks in the office WFH equipment allowance Tidean Ways of Working At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.", "summaryDescription" : "CRM Manager - Member Activation at Tide. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics", "postedDate" : "2026-06-15T23:20:24.222", "createdAt" : "2026-06-15T23:20:24.222", "lastUpdated" : "2026-06-16T07:42:28.602", "ingestTimestamp" : "2026-06-15T23:20:24.222", "mongoId" : "6a3056cdf292fd229cf2efd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 566.1435, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 131424, "totalPages" : 2629, "hasNext" : true, "hasPrevious" : false } }

Remote Fraud And Disputes Member Experience Program Manager Jobs

Senior Fraud and Disputes Manager

Fraud & Disputes Specialist

Program Manager III, Fraud and Risk Management Operations, Google Store

Payment & Fraud Analytics Manager

Program Manager - Customer Experience

Manager, Fraud Operations

Member Relations Manager

Supervisor, Fraud Investigations

Fraud Operations Manager

Fraud Operations Manager

Salesforce Program Manager with CPQ Experience (Contract)

Sr. Product Manager, Fraud

Senior Product Manager, Fraud and Compliance

Product Manager - Fraud Detection & Operational Intelligence

Fraud Parameter Strategy Manager

Fraud Agent

Fraud and Abuse Operations Analyst

Senior Software Engineer - Fraud

Program Manager

Program Manager

Program Manager

Product Manager, Fraud and Compliance

Program Manager

Data Analyst - Quality & Fraud

Member Experience Associate (Part-Time)

Fraud Concierge (Customer Support)

Fraud Operations Specialist

Senior Program Manager

Program Manager

Fraud Triage Specialist (Mobile)

Program Manager

Program Manager, Customer Experience and Insights Team

Client Experience & Program Coordination

Member Experience Center Technology and Analytics Manager

Events and Client Experience Manager

Events and Client Experience Manager

Remittance Fraud Investigator

Business Analyst & Fraud Strategy

Program Manager, Trust Infrastructure (UK)

Technical Program Manager, Customer Experience and Business Trends

Program Manager II, RBS Brand Experience

Principal Technical Product Manager, Prime Video Commerce Personalization and Member Experience

Resident Experience Manager

Workplace Experience Manager

Member Services Manager

Customer Experience Manager

Dispute Resolution Associate

Training Manager - Member Support

Senior Product Manager - Financial Crime (Fraud Prevention)

CRM Manager - Member Activation

Common Questions