Delivery Hero
E-Commerce
DataAnalystQuality&Fraud
“Data Analyst - Quality & Fraud at Delivery Hero. Skills: Quality strategy, Fraud detection, Risk mitigation. Own and define global courier fraud strategy. Ensure consistent implementation”
What You'll Achieve.
Reduce malicious activity; Guarantee Glovo's fleet remains fair; Guarantee Glovo's fleet remains secure
Industry & Context.
Problem-solving skills; Analytical skills
What They're Looking For.
Must Have
3+ years of work experience, SQL proficiency, Excel proficiency, BI platforms experience, English is a must
Nice to Have
Degree in Engineering, Degree in Business, Degree in Economics, Degree in Project Management, Degree in Business Analytics, Degree in data driven domain, PhD preferred, Specific ML framework experience, Cloud platform certs
What You'll Do.
Own and define global courier fraud strategy
Ensure consistent implementation
Ensure continuous improvement
Proactively address key courier-related challenges
Develop scalable self-service dashboards
Develop monitoring tools
Empower local teams to act on insights
Perform deep-dive analyses
Identify drivers of quality gaps
Provide regular updates to leadership
Report on courier quality performance
Highlight risks and opportunities
Develop analytical models
Develop frameworks to monitor fraud risks
Predict potential no-shows
Optimize fleet distribution
Collaborate cross-functionally with Operations
Collaborate with Fraud Prevention
Collaborate with Product
Collaborate with Data teams
Understand courier pain points
Understand courier motivations
Design data-informed solutions
Drive courier satisfaction
Drive operational excellence
How You'll Work.
Team & Collaboration
Cross-functionally with Operations; Cross-functionally with Fraud Prevention; Cross-functionally with Product; Cross-functionally with Data teams
Communication Scope
Verbal communication; Written communication
Applying for this Data Analyst - Quality & Fraud role?
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