Amazon.com, Inc.
E-Commerce
ProgramManagerII,RBSBrandExperience
Neural analysis suggests this role is
optimal for Mid candidates.
“Program Manager II, RBS Brand Experience at Amazon.com, Inc.. Skills: Product strategy, Roadmap planning, Cross-functional collaboration. Drive strategic roadmap. Launch new features”
What You'll Achieve.
Improve selection quality; Add high quality selection; Increase product success; Reduce listing friction; Improve listing quality; Reduce customer returns; Improve star ratings
Industry & Context.
Problem solving
What They're Looking For.
Must Have
3+ years program management, 3+ years cross-functional tech, 3+ years process improvement, Advanced Excel, SQL knowledge, Define program requirements, Use data and metrics
Nice to Have
3+ years end to end delivery, Communicate results to leadership, 3+ years process improvements, Stakeholder management experience, Build processes, Project management, Schedules experience
What You'll Do.
Drive strategic roadmap
Expand partner segments
Lead go-to-market strategy
Identify target Selling Partners
Define engagement models
Manage phased rollouts
Design scalable adoption mechanisms
Drive sustained usage
Build program-level metrics
Measure business impact
Update leadership on progress
Partner with product teams
Shape feature evolution
Ensure solutions grounded
Own cross-functional coordination
Drive successful execution
Pilot new capabilities
Gather structured feedback
Improve program based on insights
How You'll Work.
Team & Collaboration
Cross-functional teams; Regional teams; Category teams; Partner-facing teams
Communication Scope
Senior leader communication; Peer communication; Team member communication
Process & Methodology
Program management, Roadmap planning, Project management
Full Job Description
Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by - Improving the customer experience by fixing detail page catalog defects at scale - Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and - Improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution. The Brand Experience team within Retail Business Services (RBS) builds scalable products and programs that help Amazon’s 2 million+ Selling Partners launch, improve, and grow customer-loved products. Our team sits at the intersection of customer feedback, product design, and brand growth — using technology, insights, and automation to improve product quality, reduce returns, and increase star ratings at scale. We are looking for a Program Manager to join the Selling Partner Growth Analytics (SGA) charter and help scale our product offerings. This product mines
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