Twin Health

Healthcare

MemberServicesManager

$110–120k Remote FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Member Services Manager at Twin Health. Skills: Retention strategy, Churn prevention, Member experience, Operational backbone. Own retention strategy operations. Own churn prevention strategy operations”

What You'll Achieve.

Deliver consistent member experience; Deliver high-quality member experience; Drive member value; Drive retention outcomes; Maintain service quality; Maintain team engagement; Tie retention to revenue impact; Improve member retention

Industry & Context.

Healthcare
Problems you'll solve

Root cause analysis

Eligibility Requirements

Authorized to work in U.S, No visa sponsorship

What They're Looking For.

Must Have

5+ years experience member experience, 5+ years experience customer service, 5+ years experience operations leadership, Data fluency, Comfort building dashboards, Comfort presenting findings to leadership, Demonstrated success designing retention strategies, Demonstrated success scaling retention strategies, Demonstrated success designing churn prevention strategies, Demonstrated success scaling churn prevention strategies, Skilled at cross-functional collaboration, Skilled at influence across stakeholders, Track record leading teams through process transformation, Experience managing member-facing communications, Experience developing member-facing communications, Written communication skills, Verbal communication skills, Comfort working in ambiguous environments, Bias toward building, Bias toward iterating, Bias toward documenting, Commercial acumen, Experience tying outcomes to revenue impact

Nice to Have

Experience in high-growth environment, Experience in healthcare environment, Experience building retention playbooks, Experience building cross-functional workflows, Experience developing program updates

What You'll Do.

Own retention strategy operations

Own churn prevention strategy operations

Develop data-driven programs

Improve data-driven programs

Develop data-driven communications

Improve data-driven communications

Build program from ground up

Build infrastructure from ground up

Identify pathways to drive member value

Identify pathways to drive retention outcomes

Architect escalation paths

Architect touchpoints

Deliver consistent experiences

Deliver high-quality experiences

Lead member services team

Develop member services team

Maintain service quality

Maintain team engagement

Identify revenue opportunities

Demonstrate linkage between retention metrics

Demonstrate linkage to business impact

Serve as cross-functional connector

Surface member insights

Design reporting frameworks

Iterate on reporting frameworks

Support operational scale

Partner with product on workflow mapping

Partner with product on feature development

Reduce operational friction

Improve member retention

Build internal training programs

Deliver internal training programs

Drive workflow adoption

Drive long-term sustainability

Perform other duties as assigned

How You'll Work.

Team & Collaboration

Cross-functional collaboration; Partner with operations; Partner with product; Partner with marketing; Connect care teams; Connect product; Connect marketing; Align on priorities

Communication Scope

Leadership reporting; Member-facing communications

Full Job Description

Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U. S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity The Member Services Manager plays a central role in delivering on Twin's mission by ensuring every member receives a consistent, high-quality experience from enrollment through long-term engagement in the program. As Twin scales rapidly, this role is the operati

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