Twin Health
Healthcare
MemberServicesManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Member Services Manager at Twin Health. Skills: Retention strategy, Churn prevention, Member experience, Operational backbone. Own retention strategy operations. Own churn prevention strategy operations”
What You'll Achieve.
Deliver consistent member experience; Deliver high-quality member experience; Drive member value; Drive retention outcomes; Maintain service quality; Maintain team engagement; Tie retention to revenue impact; Improve member retention
Industry & Context.
Root cause analysis
Authorized to work in U.S, No visa sponsorship
What They're Looking For.
Must Have
5+ years experience member experience, 5+ years experience customer service, 5+ years experience operations leadership, Data fluency, Comfort building dashboards, Comfort presenting findings to leadership, Demonstrated success designing retention strategies, Demonstrated success scaling retention strategies, Demonstrated success designing churn prevention strategies, Demonstrated success scaling churn prevention strategies, Skilled at cross-functional collaboration, Skilled at influence across stakeholders, Track record leading teams through process transformation, Experience managing member-facing communications, Experience developing member-facing communications, Written communication skills, Verbal communication skills, Comfort working in ambiguous environments, Bias toward building, Bias toward iterating, Bias toward documenting, Commercial acumen, Experience tying outcomes to revenue impact
Nice to Have
Experience in high-growth environment, Experience in healthcare environment, Experience building retention playbooks, Experience building cross-functional workflows, Experience developing program updates
What You'll Do.
Own retention strategy operations
Own churn prevention strategy operations
Develop data-driven programs
Improve data-driven programs
Develop data-driven communications
Improve data-driven communications
Build program from ground up
Build infrastructure from ground up
Identify pathways to drive member value
Identify pathways to drive retention outcomes
Architect escalation paths
Architect touchpoints
Deliver consistent experiences
Deliver high-quality experiences
Lead member services team
Develop member services team
Maintain service quality
Maintain team engagement
Identify revenue opportunities
Demonstrate linkage between retention metrics
Demonstrate linkage to business impact
Serve as cross-functional connector
Surface member insights
Design reporting frameworks
Iterate on reporting frameworks
Support operational scale
Partner with product on workflow mapping
Partner with product on feature development
Reduce operational friction
Improve member retention
Build internal training programs
Deliver internal training programs
Drive workflow adoption
Drive long-term sustainability
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with operations; Partner with product; Partner with marketing; Connect care teams; Connect product; Connect marketing; Align on priorities
Communication Scope
Leadership reporting; Member-facing communications
Full Job Description
Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U. S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity The Member Services Manager plays a central role in delivering on Twin's mission by ensuring every member receives a consistent, high-quality experience from enrollment through long-term engagement in the program. As Twin scales rapidly, this role is the operati
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