{ "count" : 27861, "data" : [ { "id" : "6a2c759574d8ee00a093787d", "title" : "Technical Support Engineer", "company" : "Redis", "industry" : "Customer Org", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Technical Support Engineer in the UK technology industry, adjusted for seniority and company size." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-15T12:50:55.052", "fingerprint" : "39fe3d8a46bcd6c9aaf68d9beb22a5882e7d5d74a5c1ef4c2b213f771f85e452", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/redis/f1bd5a5f-2e37-49ec-81d3-d89951183de0/application", "externalId" : "f1bd5a5f-2e37-49ec-81d3-d89951183de0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Redis Enterprise Software, Cloud Platforms, Container orchestration platforms, Linux, Unix, Networking, TCP/IP, NoSQL databases", "professionalSkills" : [ "Customer support", "Technical expertise", "Problem solver", "Performance analysis" ], "hardSkillsList" : [ "Software troubleshooting", "Issue reproduction", "Root cause analysis", "Performance analysis", "Scripting", "Programming" ], "hardSkills" : [ { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Issue reproduction", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Programming", "level" : "intermediate" } ], "majorSkills" : "Software troubleshooting, Complex problem solving, Redis Enterprise Software", "majorSkillsList" : [ "Software troubleshooting", "Complex problem solving", "Redis Enterprise Software" ], "coreResponsibilities" : "Troubleshoot and resolve complex software issues, Reproduce issues, Replicate customer environments, Document issues, Contribute to internal documentation, Collaborate with Engineering, Provide solutions, Provide Root Cause Analysis, Analyze performance questions, Provide technical expertise, Manage critical customer issues, Facilitate communication, Serve as customer advocate, Handle escalations, Help customers realize value, Participate new product development, Participate customer training, Participate support-related activities", "teamCollaboration" : "Collaborate with Engineering; Communication between customers; Communication CloudOps; Communication Engineering; Communication Product; Communication TAMs; Communication Sales", "domainKnowledge" : "High-performance database; Cloud-based environments; On-premise environments; Container orchestration", "domainList" : [ "high-performance-database", "cloud-based-environments", "on-premise-environments", "container-orchestration" ], "domainSpecificKnowledge" : [ "High-performance database", "Cloud-based environments", "On-premise environments", "Container orchestration" ], "communicationSkills" : "Written communication; Verbal communication; Presentation", "documentationSkills" : "Document issues; Internal documentation", "continuousLearning" : "Ongoing learning; Learning and development", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Problem-solving; Troubleshoot; Root Cause Analysis; Digging through full stack", "outcomesObjectives" : "Help customers realize value", "qualificationsBasic" : "Five years relevant experience, Scripting or programming languages, Working knowledge Cloud/On-premise, Expert working knowledge Linux/Unix, Expert working knowledge networking (TCP/IP), Proficiency written English, Proficiency verbal English, Technical background, Excellent problem-solving skills, Excellent multi-tasking skills, High availability commitment, Commitment to customers", "qualificationsPreferred" : "Bachelor of Science Computer Science, Bachelor of Science Information Systems, Experience NoSQL databases, Experience Redis, Experience container orchestration environments, Experience Kubernetes", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? Come with us on our exciting journey as a valuable contributor to our Unicorn Pre-IPO Global Customer Technical Support Team at Redis. As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring. What you’ll do: - Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed - Document issues and contribute to our internal team documentation - Collaborate with Engineering as needed to provide solutions - Provide Root Cause Analysis - Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises - Provide technical expertise during testing, deployment, and upgrading of Redis software - Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales - Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription - Participate in new product development, customer training, and other support-related activities What will you need to have? - At least five years of relevant experience in the enterprise software industry - Strong background in scripting or programming languages - Working knowledge of Cloud-based and On-premise environments - Expert working knowledge in Linux/Unix and networking (TCP/IP) - Proficiency in communication and presentation, both written and verbal (in English) - Strong technical background with excellent problem-solving and multi-tasking skills - High availability and commitment to customers Extra great if you have: - Bachelor of Science in Computer Science or Information Systems - Experience with NoSQL databases (especially Redis) - Experience working with container orchestration environments, such as Kubernetes We give back to our employees: Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks: - Competitive salaries and equity grants - Flexible vacation time to promote a healthy work-life balance - Health insurance, paid paternity leave, and pension plan - Flexible working options - Team celebrations and recreation events - Learning and development opportunities - Ability to influence a high-performance company on its way to IPO #LI-HG1 #LI-DNI As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy https://redis.com/legal/privacy-policy/ in order to evaluate candidates.", "summaryDescription" : "Technical Support Engineer at Redis. Skills: Software troubleshooting, Complex problem solving, Redis Enterprise Software. Troubleshoot and resolve complex software issues. Reproduce issues", "createdAt" : "2026-06-14T09:20:10.633", "lastUpdated" : "2026-06-15T12:50:55.052", "ingestTimestamp" : "2026-06-14T09:20:10.633", "mongoId" : "6a2c759574d8ee00a093787d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Software troubleshooting", "Issue reproduction", "Root cause analysis", "Performance analysis", "Scripting", "Programming", "Complex problem solving", "Redis Enterprise Software", "Customer support", "Technical expertise", "Problem solver", "High-performance database", "Cloud-based environments", "On-premise environments", "Container orchestration" ], "skillCount" : 15, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 521.28094, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309c90f292fd229c0fbd54", "title" : "Technical Customer Support Specialist", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Technical Customer Support Specialist in Australia, adjusted for mid-seniority and the SaaS industry." }, "location" : "Australia-Remote", "locations" : [ "Australia-Remote", "US-Remote" ], "timestamp" : "2026-06-16T12:40:03.745", "fingerprint" : "553d091dc009a92840671980bab97252fc89c08f32f9ee3654c4600eebc86dcb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7767441003", "externalId" : "7767441003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 2, "experienceMaxYears" : 5, "technicalSkills" : "HTML, CSS, Zendesk, Salesforce, Jira, Confluence", "professionalSkills" : [ "Troubleshooting", "Customer service", "Prioritization", "Triaging" ], "majorSkills" : "Customer support, Technical support, Troubleshooting", "majorSkillsList" : [ "Customer support", "Technical support", "Troubleshooting" ], "coreResponsibilities" : "Resolve customer technical issues, Communicate with customers on issue status, Document customer interactions, Develop and hone customer service skills, Develop and hone troubleshooting skills, Develop and hone product knowledge, Build positive working relationships, Foster positive working relationships, Escalate customer tickets to other teams, Coordinate phone calls with customers, Coordinate virtual sessions with customers, Meet performance metrics, Exceed performance metrics, Conduct business in accordance with policies", "teamCollaboration" : "Across the team; Across the company", "domainKnowledge" : "Higher Logic Product Suite", "domainList" : [ "higher-logic-product-suite" ], "domainSpecificKnowledge" : [ "Higher Logic Product Suite" ], "toolProficiency" : [ "Support ticketing system" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "continuousLearning" : "Continually develop skills; Continually develop product knowledge", "problemSolvingSkills" : "Troubleshooting skills", "outcomesObjectives" : "Meet or exceed productivity metrics; Meet or exceed quality metrics; Meet or exceed customer experience metrics", "qualificationsBasic" : "Basic understanding of Higher Logic’s Product Suite, Critical thinking and troubleshooting skills, Excellent verbal and written communication skills, Exceptional customer service skills, Effective prioritization and triaging skills, Basic understanding or willingness to learn HTML & CSS, Basic knowledge or willingness to learn standard web technologies", "qualificationsPreferred" : "2 years of technical customer service experience, SaaS environment experience, Technical background or expertise, Experience with CRM, Experience with Jira/Confluence", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "JOB SUMMARY The Customer Support Specialist’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET) ESSENTIAL DUTIES AND RESPONSIBILITES: Resolve customer technical issues effectively and efficiently through multiple support channels Communicate with customers professionally and consistently on issue status and resolution Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge Build and foster positive working relationships across the team and company As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance) As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager Conduct all business in accordance with Higher Logic policies and procedures. All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: Basic understanding of or a willingness to learn Higher Logic’s Product Suite Critical thinking and troubleshooting skills Excellent verbal and written communication skills Exceptional customer service skills Effective prioritization and triaging skills to manage multiple customer inquiries Basic understanding or willingness to learn HTML & CSS Basic knowledge or a willingness to learn standard web technologies, browsers and web applications EXPERIENCE DESIRED: Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment Typical range for the role overall is 0-5 years. Technical background or expertise either through experience, self-led learning or certifications/degrees Retail, hospitality or restaurant experience providing customer service Experience working in a customer service or contact center environment Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions", "summaryDescription" : "Technical Customer Support Specialist at Higher Logic. Skills: Customer support, Technical support, Troubleshooting. Resolve customer technical issues. Communicate with customers on issue status", "postedDate" : "2026-06-16T03:15:54.799", "createdAt" : "2026-06-16T03:15:54.799", "lastUpdated" : "2026-06-16T12:40:03.745", "ingestTimestamp" : "2026-06-16T03:15:54.799", "mongoId" : "6a309c90f292fd229c0fbd54", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Customer support", "Technical support", "Troubleshooting", "Customer service", "Prioritization", "Triaging", "Higher Logic Product Suite", "Support ticketing system" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 496.1603, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30666bf292fd229cfb12d2", "title" : "Technical Support Engineer", "company" : "Legion", "industry" : "Technology", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Engineer in the US Technology industry, adjusted for remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T10:09:49.265", "fingerprint" : "51040eea47b8d1da9d2a8502774b900c3b6cf83aa86d8bf4da2692dbca3d041d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/legion/jobs/7772246003", "externalId" : "7772246003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Provide enterprise-grade assistance, Diagnose and troubleshoot software issues, Assist customer administrators", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators and copies of identification documents, such as driver’s licenses, passports, and visas; and background screening results and references. Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information. Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history. Other information such as any information you voluntarily choose to provide in connection with your job application. How We Use Personal Information We collect, use, share, and store personal information from job applicants for our and our service providers’ business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions. With Whom We Share Personal Information We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable): Internally: to other Legion personnel involved in the recruiting and hiring process. Vendors: such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable. Legal Compliance: when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency. Litigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party. Business Transaction Purposes: in connection with the sale, purchase, or merger. How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co.", "summaryDescription" : "Technical Support Engineer at Legion. Provide enterprise-grade assistance. Diagnose and troubleshoot software issues", "postedDate" : "2026-06-15T23:29:08.098", "createdAt" : "2026-06-15T23:29:08.098", "lastUpdated" : "2026-06-16T10:09:49.265", "ingestTimestamp" : "2026-06-15T23:29:08.098", "mongoId" : "6a30666bf292fd229cfb12d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 444.022, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca0d574d8ee00a09a3765", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 35000.0, "max" : 50000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Specialist in the UK SaaS industry, adjusted for remote work." }, "location" : "Remote UK", "locations" : [ "Remote UK" ], "timestamp" : "2026-06-15T07:08:50.575", "fingerprint" : "b68b91660ba016548c9d52004fc65f84d9108282def5a5b004e76cff39ade502", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/6848a4dd-5dd9-40c4-be1b-b48ee3248065/application", "externalId" : "6848a4dd-5dd9-40c4-be1b-b48ee3248065", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "SaaS, Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL", "professionalSkills" : [ "Customer service", "Client advocacy" ], "hardSkillsList" : [ "Technical support", "Troubleshooting", "Investigation", "Research" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Investigation", "level" : "intermediate" }, { "name" : "Research", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service, Troubleshooting", "majorSkillsList" : [ "Technical support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Resolve issues via phone, Resolve issues via chat, Resolve issues via email, Provide excellent client support, Engage clients, Provide clear communications, Conduct investigations, Aid in quick resolution, Troubleshoot client issues, Perform in-depth investigations, Determine root cause, Deliver solutions, Manage customer expectations, Document customer technical issues, Act as client advocate, Act as company voice", "teamCollaboration" : "Client Advocacy team", "domainKnowledge" : "SaaS; LMS; E-Learning", "domainList" : [ "saas", "lms", "e-learning" ], "domainSpecificKnowledge" : [ "SaaS", "LMS", "E-Learning" ], "toolProficiency" : [ "Zendesk", "MSSQL", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "communicationSkills" : "Written communication; Verbal communication; Active listening; Client-facing communications; Internal communications", "documentationSkills" : "Document customer technical issues", "continuousLearning" : "Career growth; Internal mobility", "problemSolvingSkills" : "Investigating; Researching; Troubleshooting; Detective work; Root cause analysis", "outcomesObjectives" : "Help clients achieve success", "qualificationsBasic" : "3+ years technical support, Basic core web components, Exceptional attention to detail, Proven time-management capabilities, Excellent written communication, Excellent verbal communication, Active listening skills, Grasp technical concepts", "qualificationsPreferred" : "Previous LMS/E-Learning experience, Technical documentation experience, Zendesk experience, MSSQL experience, Jira experience, Confluence experience, Experience with remote teams, Fluency in other languages", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Skills: Technical support, Customer service, Troubleshooting. Resolve issues via phone. Resolve issues via chat", "createdAt" : "2026-06-14T03:10:53.558", "lastUpdated" : "2026-06-15T07:08:50.575", "ingestTimestamp" : "2026-06-14T03:10:53.558", "mongoId" : "6a2ca0d574d8ee00a09a3765", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical support", "Troubleshooting", "Investigation", "Research", "Customer service", "Client advocacy", "SaaS", "LMS", "E-Learning", "Zendesk", "MSSQL", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 433.8879, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2ca0d574d8ee00a09a3761", "title" : "Technical Support Specialist", "company" : "Absorb", "industry" : "Client Success", "salary" : { "min" : 65000.0, "max" : 90000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Specialist in Canada, adjusted for the SaaS industry and remote work." }, "location" : "Remote CAN", "locations" : [ "Remote CAN" ], "timestamp" : "2026-06-15T05:20:50.011", "fingerprint" : "c16ce548ef92501d40e6cf846fc36ea5b8ffed0b9b916d9cbfc1fe20a54bc6d6", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/absorblms/de609ced-9ebb-4fea-bb96-437af1a57566/application", "externalId" : "de609ced-9ebb-4fea-bb96-437af1a57566", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "technicalSkills" : "SAAS, LMS, MSSQL", "professionalSkills" : [ "Customer service", "Client advocacy" ], "hardSkillsList" : [ "Technical support", "Troubleshooting", "Researching issues" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Researching issues", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service, Troubleshooting", "majorSkillsList" : [ "Technical support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Resolve issues via phone, Resolve issues via chat, Resolve issues via email, Provide excellent client support, Engage clients, Provide clear communications, Conduct investigations, Aid in quick resolution, Troubleshoot client issues, Perform in-depth investigations, Determine root cause, Deliver solutions, Manage customer expectations, Document customer technical issues, Act as advocate for client, Act as voice of company", "teamCollaboration" : "Client Advocacy team", "domainKnowledge" : "SaaS; LMS; E-Learning", "domainList" : [ "saas", "lms", "e-learning" ], "domainSpecificKnowledge" : [ "SaaS", "LMS", "E-Learning" ], "toolProficiency" : [ "Zendesk", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "communicationSkills" : "Written communication; Verbal communication; Client-facing communications; Internal communications", "documentationSkills" : "Document technical issues", "continuousLearning" : "Career growth; Internal mobility", "problemSolvingSkills" : "Investigating; Researching; Troubleshooting; Detective work; Root cause analysis", "outcomesObjectives" : "Achieve success using platform", "qualificationsBasic" : "3+ years technical support, Basic understanding web components, Exceptional attention to detail, Proven time-management capabilities, Excellent communication skills, Active listening skills, Grasp technical concepts", "qualificationsPreferred" : "Previous LMS/E-Learning experience, Technical documentation experience, Zendesk experience, MSSQL experience, Jira experience, Confluence experience, Experience working remote teams, Fluency in other languages", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\"Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.\" - Connor Rosine, Client Advocate Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology? As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform. Would you like to learn more about Absorb's Client Advocacy team? Check out the video below: What you'll do: - Resolving the issues through phone, chat, and email communication channels in a fast paced environment. - Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. - Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. - Manage customer expectations regarding estimated response times for issue resolution. - Extensively research and document customer technical issues. - Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed. What you'll bring: - 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) - Basic understanding of core web components. - Exceptional attention to detail. - Proven time-management capabilities. - Excellent communication (both written and verbal) and active listening skills. - Ability to grasp technical concepts and explain them in simple term. Additional preferred qualifications: - Previous LMS/E-Learning experience. - Technical documentation experience. - Zendesk, MSSQL, Jira, Confluence experience. - Previous experience working with remote teams. - Fluency in other languages (would be a bonus but not required) Technologies we use: Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.", "summaryDescription" : "Technical Support Specialist at Absorb. Skills: Technical support, Customer service, Troubleshooting. Resolve issues via phone. Resolve issues via chat", "createdAt" : "2026-06-14T04:11:48.965", "lastUpdated" : "2026-06-15T05:20:50.011", "ingestTimestamp" : "2026-06-14T04:11:48.965", "mongoId" : "6a2ca0d574d8ee00a09a3761", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Technical support", "Troubleshooting", "Researching issues", "Customer service", "Client advocacy", "SaaS", "LMS", "E-Learning", "Zendesk", "Jira", "Confluence", "Zoom", "MS Office Suite" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 425.1716, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305c6af292fd229cf61cd0", "title" : "Technical Support Engineer (Kubernetes, Openstack)", "company" : "Mirantis", "industry" : "Computer Software", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in the Technology industry in the United States, adjusted for remote work and company size." }, "location" : "Remote, OR, United States", "locations" : [ "Remote", "OR", "United States" ], "timestamp" : "2026-06-16T09:23:46.607", "fingerprint" : "ceebc1a36ecc543872449d3c07e7080d59b7e84d537cf761862c9faa0649c90e", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Mirantis/744000132204701-technical-support-engineer-kubernetes-openstack-", "externalId" : "744000132204701", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Linux, OpenStack, Kubernetes, Networking, Cloud technologies, Python, Neutron, Object storage, Virtualization, Libvirt, KVM, VMWare, MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper, Grafana, Kibana, Nagios, Prometheus, Puppet, Chef, Salt, Ansible, Helm", "professionalSkills" : [ "System administration", "Troubleshooting", "Automation concepts", "Change management", "SOP generation" ], "hardSkillsList" : [ "Linux administration", "Troubleshooting", "Networking concepts", "Scripting", "Automation" ], "hardSkills" : [ { "name" : "Linux administration", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Networking concepts", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "majorSkills" : "Kubernetes, OpenStack, Linux administration, Troubleshooting", "majorSkillsList" : [ "Kubernetes", "OpenStack", "Linux administration", "Troubleshooting" ], "coreResponsibilities" : "Troubleshoot customer environments, Detect issues, Report issues, Resolve issues, Manage alerts, Troubleshoot MOSK, Resolve IaaS needs, Handle IaaS needs, Triage IaaS needs, Reproduce customer issues, Confirm bug reports, Provide information to development, Discuss customer issues, Suggest improvements, Fix product bugs, Own escalations, Route issues to teams, Participate in on call rotation, Provide holiday coverage, Communicate with customers, Provide status updates, Guide customers through troubleshooting, Guide customers through resolution, Work with AI tools, Troubleshoot server issues, Troubleshoot DCOPs issues, Perform Firmware upgrading, Troubleshoot Iso, Troubleshoot OS, Troubleshoot Dell, Troubleshoot Lenovo, Troubleshoot ST Micro, Troubleshoot DC networking asks, Troubleshoot DC networking upgrades, Triage networking asks/upgrades", "teamCollaboration" : "Work closely with development team", "domainKnowledge" : "AI infrastructure; Machine learning; Data-intensive applications; Kubernetes orchestration; Developer platforms; AI-driven workloads; GPU orchestration; Policy-driven control; Open source innovation; IaaS; Cloud technologies; OpenStack; Kubernetes; Networking; Ceph storage; Hardware infrastructure; Virtualization solutions; Network storage solutions; Distributed storage solutions; Container management", "domainList" : [ "ai-infrastructure", "machine-learning", "data-intensive-applications", "kubernetes-orchestration", "developer-platforms", "ai-driven-workloads", "gpu-orchestration", "policy-driven-control", "open-source-innovation", "iaas", "cloud-technologies", "openstack", "kubernetes", "networking", "ceph-storage", "hardware-infrastructure", "virtualization-solutions", "network-storage-solutions", "distributed-storage-solutions", "container-management" ], "domainSpecificKnowledge" : [ "AI infrastructure", "Machine learning", "Data-intensive applications", "Kubernetes orchestration", "Developer platforms", "AI-driven workloads", "GPU orchestration", "Policy-driven control", "Open source innovation", "IaaS", "Cloud technologies", "OpenStack", "Kubernetes", "Networking", "Ceph storage", "Hardware infrastructure", "Virtualization solutions", "Network storage solutions", "Distributed storage solutions", "Container management" ], "toolProficiency" : [ "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "communicationSkills" : "Customer communication; Status updates", "documentationSkills" : "Bug reports; SOP generation", "continuousLearning" : "Professional development; Attend conferences; Working groups", "innovationCreativity" : "Open source innovation", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "Weekend on call rotation, Holiday coverage", "qualificationsBasic" : "High School diploma or equivalent, 3+ years technical customer support, Expert Linux system administration, Expert Linux troubleshooting skills, Knowledge of OpenStack, Knowledge of Neutron, Knowledge of Kubernetes, Knowledge of object storage principles, English speaking and writing ability, DCOPs experience, Firmware upgrades experience, Iso experience, OS experience, Dell experience, Lenovo experience, ST Micro experience, Networking troubleshooting experience, Vlans experience, Ports experience, Spine/leaf config experience, Change management experience, Fortinet experience, Cisco experience, Juniper experience, Python scripting experience, Automation concepts experience, Understanding of networking concepts, Understanding of networking protocols, Alert management experience, Standard Operating Procedure generation, Good knowledge of virtualization solutions, Good knowledge of network storage solutions, Good knowledge of distributed storage solutions", "qualificationsPreferred" : "Four year college degree preferred, Kubernetes experience, Openstack frameworks experience, TOR switching experience, Databases experience, Message brokers experience, Configuring monitoring tools, Customizing monitoring tools, Extending monitoring tools, Working configuration management tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired — including cluster operations, components workload management, and troubleshooting containerized environments. Main Responsibilities: * Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management. * Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes) * Resolve and Handle/Triage IaaS related needs in customer datacenters. * Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team. * Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc. * Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through. * Participate in weekend on call rotation and holiday coverage * Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution * Work with AI tools to increase efficiency and problem solving tasks for customers. * Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro * Work to troubleshoot any DC networking asks/upgrades, triaging where applicable ## Qualifications * High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, Saas Technologies * Knowledge of OpenStack, Neutron, kubernetes and object storage principles i * Strong English speaking and writing ability required. * Expert Linux system administration and troubleshooting skills * DCOPs experience, Firmware upgrades, Iso, OS, Dell, Lenovo, ST Micro * Networking - tools / Netbox, LibraNMS, Verity, Tailscale, experience with troubleshooting network issues) - Vlans, ports, spine/leaf config, change management, Fortinet, Cisco, Juniper * Python, scripting experience, automation concepts * Understanding of networking concepts and protocols * Alert management experience, * Standard Operating Procedure generation (SOP) * Change Management experience * Good knowledge of virtualization solutions (libvirt, KVM, VMWare) * Good knowledge of network and distributed storage solutions Preferred Qualifications * Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper) * Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus) * Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm) * Kubernetes experience, openstack frameworks * TOR switching, networking concepts ## Additional Information What does Mirantis offer you? * Work with an established Silicon Valley leader in the cloud infrastructure industry; * Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies; * Be a part of cutting-edge, open-source innovation; * Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued; * Professional development and training; * Attend conferences and working groups; * Company outings, happy hours, hackathons, and tech talks; * Receive a competitive compensation package with a strong benefits plan. We are a [Leader for Container Management](https://www.g2.com/reports/grid-report-for-container-management-spring-2022.embed?featured=mirantis-kubernetes-engine-formerly-docker-enterprise&secure%5Bgatedconsumer%5D=7ed17484-74e3-4ce8-8ad6-b48b395fbf56&secure%5Btoken%5D=f4b909a5c1a2d1aa71dee93761486db5732a5b82abd47aa75f3353da41e3b92c&utmcampaign=gate-817340) in G2 (#2 after AWS)!", "summaryDescription" : "Technical Support Engineer (Kubernetes, Openstack) at Mirantis. Skills: Kubernetes, OpenStack, Linux administration, Troubleshooting. Troubleshoot customer environments. Detect issues", "postedDate" : "2026-06-15T13:49:35.000", "createdAt" : "2026-06-15T23:43:04.543", "lastUpdated" : "2026-06-16T09:23:46.607", "ingestTimestamp" : "2026-06-15T23:43:04.543", "mongoId" : "6a305c6af292fd229cf61cd0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Linux administration", "Troubleshooting", "Networking concepts", "Scripting", "Automation", "Kubernetes", "OpenStack", "System administration", "Automation concepts", "Change management", "SOP generation", "AI infrastructure", "Machine learning", "Data-intensive applications", "Kubernetes orchestration", "Developer platforms", "AI-driven workloads", "GPU orchestration", "Policy-driven control", "Open source innovation", "IaaS", "Cloud technologies", "Networking", "Ceph storage", "Hardware infrastructure", "Virtualization solutions", "Network storage solutions", "Distributed storage solutions", "Container management", "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "skillCount" : 45, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 400.3424, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304f96f292fd229cee8d66", "title" : "Technical Support Engineer (Kubernetes, Openstack)", "company" : "Mirantis", "industry" : "Computer Software", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Support Engineer in the Technology industry in the United States, adjusted for remote work and company size." }, "location" : "Remote, OR, United States", "locations" : [ "Remote", "OR", "United States" ], "timestamp" : "2026-06-16T07:03:43.171", "fingerprint" : "7ec78b0aee92f1427f2fe4648e6d57b255b4d07fa95219eace2cab09a85e422c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Mirantis/744000132204701-technical-support-engineer-kubernetes-openstack-", "externalId" : "744000132204701", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Linux, OpenStack, Kubernetes, Python, Neutron, Ceph storage, Networking, Libvirt, KVM, VMWare, MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper, Grafana, Kibana, Nagios, Prometheus, Puppet, Chef, Salt, Ansible, Helm", "professionalSkills" : [ "System administration", "Troubleshooting", "Automation concepts", "Change management", "SOP generation" ], "hardSkillsList" : [ "Linux administration", "System troubleshooting", "Network troubleshooting", "Scripting", "Automation" ], "hardSkills" : [ { "name" : "Linux administration", "level" : "intermediate" }, { "name" : "System troubleshooting", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "majorSkills" : "Kubernetes, OpenStack, Linux administration, Troubleshooting", "majorSkillsList" : [ "Kubernetes", "OpenStack", "Linux administration", "Troubleshooting" ], "coreResponsibilities" : "Troubleshoot customer environments, Detect issues, Report issues, Resolve issues, Manage alerts, Troubleshoot MOSK, Resolve IaaS needs, Handle IaaS needs, Triage IaaS needs, Reproduce customer issues, Confirm bug reports, Provide information to development, Discuss customer issues, Suggest improvements, Fix product bugs, Own escalations end-to-end, Route issues to teams, Maintain accountability, Follow through on issues, Participate in on call rotation, Provide holiday coverage, Communicate with customers, Provide status updates, Guide customers through troubleshooting, Guide customers through resolution, Work with AI tools, Troubleshoot server issues, Troubleshoot DCOPs issues, Troubleshoot Firmware upgrading, Troubleshoot Iso, Troubleshoot OS, Troubleshoot Dell, Troubleshoot Lenovo, Troubleshoot ST Micro, Troubleshoot DC networking asks, Troubleshoot DC networking upgrades, Triage networking asks, Triage networking upgrades", "teamCollaboration" : "Work with development team; Route issues to teams", "domainKnowledge" : "Cloud technologies; IaaS; Containerized environments; Object storage; Virtualization solutions; Network storage; Distributed storage", "domainList" : [ "cloud-technologies", "iaas", "containerized-environments", "object-storage", "virtualization-solutions", "network-storage", "distributed-storage" ], "domainSpecificKnowledge" : [ "Cloud technologies", "IaaS", "Containerized environments", "Object storage", "Virtualization solutions", "Network storage", "Distributed storage" ], "toolProficiency" : [ "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "communicationSkills" : "Communicate urgently; Communicate clearly; Communicate in detail", "documentationSkills" : "Standard Operating Procedure generation", "continuousLearning" : "Learn MOSK", "innovationCreativity" : "Work with AI tools", "problemSolvingSkills" : "Troubleshoot customer environments; Diagnose system-level issues; Resolve system-level issues; Troubleshoot issues; Reproduce customer issues; Troubleshoot server issues; Troubleshoot DCOPs issues; Troubleshoot Firmware upgrading; Troubleshoot Iso; Troubleshoot OS; Troubleshoot Dell; Troubleshoot Lenovo; Troubleshoot ST Micro; Troubleshoot DC networking asks; Troubleshoot DC networking upgrades", "specialRequirements" : "Weekend on call rotation, Holiday coverage", "qualificationsBasic" : "High School diploma or equivalent, 3+ years technical customer support, Expert Linux system administration, Expert Linux troubleshooting skills, Knowledge of OpenStack, Knowledge of Neutron, Knowledge of Kubernetes, Knowledge of object storage principles, English speaking and writing ability, DCOPs experience, Firmware upgrades experience, Iso experience, OS experience, Dell experience, Lenovo experience, ST Micro experience, Networking troubleshooting experience, Vlans experience, Ports experience, Spine/leaf config experience, Change management experience, Fortinet experience, Cisco experience, Juniper experience, Python scripting experience, Automation concepts experience, Understanding of networking concepts, Understanding of networking protocols, Alert management experience, Standard Operating Procedure generation, Good knowledge of virtualization solutions, Good knowledge of network storage solutions, Good knowledge of distributed storage solutions", "qualificationsPreferred" : "Four year college degree preferred, Kubernetes experience, Openstack frameworks experience, TOR switching experience, Databases experience, Message brokers experience, Configuring monitoring tools, Customizing monitoring tools, Extending monitoring tools, Working configuration management tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired — including cluster operations, components workload management, and troubleshooting containerized environments. Main Responsibilities: * Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management. * Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes) * Resolve and Handle/Triage IaaS related needs in customer datacenters. * Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team. * Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc. * Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through. * Participate in weekend on call rotation and holiday coverage * Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution * Work with AI tools to increase efficiency and problem solving tasks for customers. * Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro * Work to troubleshoot any DC networking asks/upgrades, triaging where applicable ## Qualifications * High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, Saas Technologies * Knowledge of OpenStack, Neutron, kubernetes and object storage principles i * Strong English speaking and writing ability required. * Expert Linux system administration and troubleshooting skills * DCOPs experience, Firmware upgrades, Iso, OS, Dell, Lenovo, ST Micro * Networking - tools / Netbox, LibraNMS, Verity, Tailscale, experience with troubleshooting network issues) - Vlans, ports, spine/leaf config, change management, Fortinet, Cisco, Juniper * Python, scripting experience, automation concepts * Understanding of networking concepts and protocols * Alert management experience, * Standard Operating Procedure generation (SOP) * Change Management experience * Good knowledge of virtualization solutions (libvirt, KVM, VMWare) * Good knowledge of network and distributed storage solutions Preferred Qualifications * Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper) * Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus) * Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm) * Kubernetes experience, openstack frameworks * TOR switching, networking concepts ## Additional Information What does Mirantis offer you? * Work with an established Silicon Valley leader in the cloud infrastructure industry; * Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies; * Be a part of cutting-edge, open-source innovation; * Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued; * Professional development and training; * Attend conferences and working groups; * Company outings, happy hours, hackathons, and tech talks; * Receive a competitive compensation package with a strong benefits plan. We are a [Leader for Container Management](https://www.g2.com/reports/grid-report-for-container-management-spring-2022.embed?featured=mirantis-kubernetes-engine-formerly-docker-enterprise&secure%5Bgatedconsumer%5D=7ed17484-74e3-4ce8-8ad6-b48b395fbf56&secure%5Btoken%5D=f4b909a5c1a2d1aa71dee93761486db5732a5b82abd47aa75f3353da41e3b92c&utmcampaign=gate-817340) in G2 (#2 after AWS)!", "summaryDescription" : "Technical Support Engineer (Kubernetes, Openstack) at Mirantis. Skills: Kubernetes, OpenStack, Linux administration, Troubleshooting. Troubleshoot customer environments. Detect issues", "postedDate" : "2026-06-15T13:49:35.000", "createdAt" : "2026-06-15T21:34:21.416", "lastUpdated" : "2026-06-16T07:03:43.171", "ingestTimestamp" : "2026-06-15T21:34:21.416", "mongoId" : "6a304f96f292fd229cee8d66", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Linux administration", "System troubleshooting", "Network troubleshooting", "Scripting", "Automation", "Kubernetes", "OpenStack", "Troubleshooting", "System administration", "Automation concepts", "Change management", "SOP generation", "Cloud technologies", "IaaS", "Containerized environments", "Object storage", "Virtualization solutions", "Network storage", "Distributed storage", "Netbox", "LibraNMS", "Verity", "Tailscale", "Fortinet", "Cisco", "Juniper", "Grafana", "Kibana", "Nagios", "Prometheus", "Puppet", "Chef", "Salt", "Ansible", "Helm" ], "skillCount" : 35, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 400.3424, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3059d9f292fd229cf4b65a", "title" : "Solar Technical Support Specialist", "industry" : "Climate Tech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Solar Technical Support Specialist in Stamford, United States, adjusted for the Climate Tech industry." }, "location" : "Stamford, CT", "locations" : [ "Stamford, CT" ], "timestamp" : "2026-06-16T07:35:43.112", "fingerprint" : "b0c48c27325c415eca5f3ac45308132c5ab325551cd45a147f8d851cd7d83cf1", "source" : "jazzhr", "language" : "en", "externalId" : "mvjjJVlLA3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Stamford", "state" : "Connecticut", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0534302,-73.5387341" } ], "locationText" : "Stamford, Connecticut, United States", "coreResponsibilities" : "Provide technical support to customers, Troubleshoot solar system issues, Document technical issues and resolutions, Escalate complex problems to senior staff, Maintain customer satisfaction", "teamCollaboration" : "Engineering teams; Sales teams; Field technicians", "domainKnowledge" : "Solar energy systems; Electrical principles", "domainList" : [ "solar-energy-systems", "electrical-principles" ], "domainSpecificKnowledge" : [ "Solar energy systems", "Electrical principles" ], "communicationSkills" : "Customer service; Technical explanations", "documentationSkills" : "Technical documentation", "continuousLearning" : "Product training", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Solar Technical Support Specialist. Provide technical support to customers. Troubleshoot solar system issues", "createdAt" : "2026-06-15T22:25:20.122", "lastUpdated" : "2026-06-16T07:35:43.112", "ingestTimestamp" : "2026-06-15T22:25:20.122", "mongoId" : "6a3059d9f292fd229cf4b65a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Solar energy systems", "Electrical principles" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "_score" : 396.692, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051f4f292fd229cf09809", "title" : "Issue Resolution Officer", "company" : "Moniepoint", "industry" : "FinTech", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "NGN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Issue Resolution Officer in Lagos, Nigeria, adjusted for the FinTech industry and company size." }, "location" : "Lagos, Nigeria", "locations" : [ "Lagos", "Nigeria" ], "timestamp" : "2026-06-16T07:19:39.365", "fingerprint" : "3068539e77b6d755484eb46ac497c0ca11ab46808c47766d10d0d0c57f87e6d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/moniepoint/jobs/4027336101", "externalId" : "4027336101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lagos", "country" : "Nigeria", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "6.4550575,3.3941795" } ], "locationText" : "Lagos, Nigeria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate value realization", "rawDescription" : "Who We Are Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019. As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably. Job Purpose The Issue Resolution Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The issue resolution officer is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers' experience can be further optimized based on analysis of the issue log or customer requests. Responsibilities Have a good understanding of the organisation’s products Provide quick and high-quality customer service through prompt and valuable responses to customer queries. Ensure every customer support request is logged for tracking Lower support tickets by working with the product team to identify and eliminate recurring issues. Guide customers on product usage while driving customer self-sufficiency. Solicit client feedback on product features and capabilities Qualifications Bachelor’s degree in any related field 1-2 years customer-facing experience at a financial institution or a high-growth software development company. Have a good understanding of card disputes ( Banking experience or other related fields) Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Ability to think analytically to solve customer problems Customer Empathy Listening and communication skills Service-oriented mindset Ability to grasp basic technical concepts. What we can offer you Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.", "summaryDescription" : "Issue Resolution Officer at Moniepoint. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-15T23:19:52.004", "createdAt" : "2026-06-15T23:19:52.004", "lastUpdated" : "2026-06-16T07:19:39.365", "ingestTimestamp" : "2026-06-15T23:19:52.004", "mongoId" : "6a3051f4f292fd229cf09809", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 392.9793, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cd68274d8ee00a0a3e477", "title" : "Technical Account Manager", "company" : "Astra", "industry" : "Integrations", "salary" : { "min" : 108000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote - US Only", "locations" : [ "Remote - US Only" ], "timestamp" : "2026-06-15T22:29:09.700", "fingerprint" : "f51cfcad636aa111d451b5da7720a8b59733c7ff655b50f3a9f3b1002b7464e5", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/astra/6d99083f-35e5-46d9-9762-842e5c814f37/application", "externalId" : "6d99083f-35e5-46d9-9762-842e5c814f37", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Observability systems, Alerting systems, Cloud platforms, Google Cloud Platform, APIs, Data integrations, Ticketing systems, Zendesk, Jira, Logs, SQL queries, Debugging tools", "professionalSkills" : [ "Technical guidance", "Problem-solving", "Strategic guidance", "Technical support", "Error tracing", "Problem diagnosis", "Customer management", "Integration support", "Product testing", "Operational efficiencies", "Customer communication" ], "hardSkillsList" : [ "Technical documentation", "API documentation", "Troubleshooting workflows" ], "hardSkills" : [ { "name" : "Technical documentation", "level" : "intermediate" }, { "name" : "API documentation", "level" : "intermediate" }, { "name" : "Troubleshooting workflows", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Technical Support, Integration Management", "majorSkillsList" : [ "Customer Success", "Technical Support", "Integration Management" ], "coreResponsibilities" : "Manage and provide technical guidance to clients, Resolve critical technical issues, Quarterback multi-departmental efforts to resolve complicated issues, Partner closely with the Integrations team to support, Configure and validate integrations, Contribute to Astra’s knowledge base, Write and improve technical documentation, Streamline customer self-service, Collaborate with the Integrations and Engineering teams on, Provide feedback from customer interactions, Assist with testing and validation, Investigate issues and other technical environments, Identify root causes, Escalate complex problems, Act as a bridge between customers and teams, Translate technical details into clear, actionable communication, Identify areas to improve operational efficiencies, Onboard our customers more quickly and effectively", "teamCollaboration" : "Cross-functional teams; Integrations team; Engineering teams; Product teams; Customer Success teams", "projectManagementSkills" : [ "Project management", "Influencing partners" ], "domainKnowledge" : "Cloud platforms; Google Cloud Platform; APIs; Data integrations; Troubleshooting workflows; Cloud Infrastructure; Infrastructure as Code; CI/CD platforms; Financial infrastructure", "domainList" : [ "cloud-platforms", "google-cloud-platform", "apis", "data-integrations", "troubleshooting-workflows", "cloud-infrastructure", "infrastructure-as-code", "ci-cd-platforms", "financial-infrastructure" ], "domainSpecificKnowledge" : [ "Cloud platforms", "Google Cloud Platform", "APIs", "Data integrations", "Troubleshooting workflows", "Cloud Infrastructure", "Infrastructure as Code", "CI/CD platforms", "Financial infrastructure" ], "toolProficiency" : [ "Zendesk", "Pylon", "Jira" ], "communicationSkills" : "Customer-friendly explanations; Actionable communication", "documentationSkills" : "Technical documentation; Knowledge base; FAQs; Guides", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Root cause analysis; Diagnose problems", "specialRequirements" : "East-Coast hours, 7am-5pm ET", "outcomesObjectives" : "Ensure Astra’s integrations run seamlessly; Customers feel supported; Resolve technical issues impacting uptime and performance; Ensure new customer launches are smooth, fast, and reliable; Empower customers and reduce friction; Shape Astra’s future solutions", "qualificationsBasic" : "5+ years of experience as TAM, Solutions Engineer, or other customer-facing technical role, Familiarity with cloud platforms, Comfort navigating logs, APIs, and technical tools, Project management skills, Troubleshooting skills, Ability to navigate technical issues, Provide prompt solutions, Investigate and resolve integration or data flow issues, Excellent written and verbal communication skills, Experience with support systems like Zendesk, Pylon (or similar ticketing platforms), Collaborative mindset, Ability to work cross-functionally with Engineering, Product, and Customer Success teams, Proactive, detail-oriented approach, Willingness to document solutions and processes, Proactive mindset, Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience", "qualificationsPreferred" : "GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery), Terraform, CloudFormation, or similar, GitHub Actions, CircleCI, or similar platforms, Python, Go, Bash for automation and tooling", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "THE ROLE As a Technical Account Manager at Astra, you will be responsible for the technical success of our customers. This person will be relied on to manage customer inquiries, investigate and resolve integration issues, optimize technical client configurations, and provide strategic guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. WHAT YOU'LL DO - Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner. - Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. - Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. - Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. - Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. - Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. - Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively. - This role will be specifically designated to East-Coast hours varying between 7am-5pm ET. WHAT WE'RE LOOKING FOR REQUIRED EXPERIENCE - 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships - Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. - Strong project management skills, capable of influencing internal and external partners to stay on schedule - Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions,investigate and resolve integration or data flow issues. - Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. - Experience with support systems like Zendesk, Pylon (or similar ticketing platforms). - A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. - A proactive, detail-oriented approach and willingness to document solutions and processes for future use. - Proactive mindset - you seek out ways to improve systems and enable others EDUCATION - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. TECHNICAL SKILLS - Monitoring: Experience with observability and alerting systems - Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) - Understanding of APIs, data integrations, and common troubleshooting workflows - Experience with ticketing systems (Zendesk, Jira, or similar) - Comfort working with logs, SQL queries, and basic debugging tools - Strong documentation skills for both internal and customer-facing materials PREFERRED EXPERIENCE - Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) - Infrastructure as Code: Terraform, CloudFormation, or similar - CI/CD: GitHub Actions, CircleCI, or similar platforms - Programming: Python, Go, Bash for automation and tooling WHY THIS ROLE MATTERS - Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. - Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. - Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. - Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. - Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. HOW TO APPLY We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you. With your application 1. Tell me about a time you were dropped into a new role and what you did to get acclimated. 2. Tell me about a time when something broke, and you had to work with a client to resolve the issue. What was your approach to solving the issue? 3. If you don’t know the answer to a question at work, what is your first action to find the answer?", "summaryDescription" : "Technical Account Manager at Astra. Skills: Customer Success, Technical Support, Integration Management. Manage and provide technical guidance to clients. Resolve critical technical issues", "createdAt" : "2026-06-14T19:24:40.628", "lastUpdated" : "2026-06-15T22:29:09.700", "ingestTimestamp" : "2026-06-14T19:24:40.628", "mongoId" : "6a2cd68274d8ee00a0a3e477", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 108000, "salaryAnnualMax" : 135000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Technical documentation", "API documentation", "Troubleshooting workflows", "Customer Success", "Technical Support", "Integration Management", "Technical guidance", "Problem-solving", "Strategic guidance", "Technical support", "Error tracing", "Problem diagnosis", "Customer management", "Integration support", "Product testing", "Operational efficiencies", "Customer communication", "Project management", "Influencing partners", "Cloud platforms", "Google Cloud Platform", "APIs", "Data integrations", "Cloud Infrastructure", "Infrastructure as Code", "CI/CD platforms", "Financial infrastructure", "Zendesk", "Pylon", "Jira" ], "skillCount" : 30, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 384.96756, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c6bdc74d8ee00a0915743", "title" : "Technical Support", "company" : "Agilysys", "industry" : "Hospitality", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Technical Support role in Las Vegas, adjusted for the technology industry and company size." }, "location" : "Las Vegas, NV", "locations" : [ "Las Vegas", "NV" ], "certifications" : [ "A+", "Network+", "MTA", "HDI Desktop Support Technician" ], "timestamp" : "2026-06-15T07:13:46.531", "fingerprint" : "ade83b42cc1d5d797a23a5fd8ab9449d44322870c30a8798a202d20bdfe3de9f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agilysys/jobs/4203649009", "externalId" : "4203649009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Las Vegas", "state" : "Nevada", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1674263,-115.1484131" } ], "locationText" : "Las Vegas, Nevada, United States", "technicalSkills" : "Hardware troubleshooting, Software troubleshooting, SQL, Windows Server", "professionalSkills" : [ "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration" ], "hardSkillsList" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation" ], "hardSkills" : [ { "name" : "Hardware diagnosis", "level" : "intermediate" }, { "name" : "Software diagnosis", "level" : "intermediate" }, { "name" : "Data input", "level" : "intermediate" }, { "name" : "Data research", "level" : "intermediate" }, { "name" : "Configuration walkthroughs", "level" : "intermediate" }, { "name" : "Issue documentation", "level" : "intermediate" } ], "majorSkills" : "Customer support, Technical troubleshooting, Hospitality technology", "majorSkillsList" : [ "Customer support", "Technical troubleshooting", "Hospitality technology" ], "coreResponsibilities" : "Diagnose technical issues, Troubleshoot network issues, Complete intake triage, Provide customer service, Input data in ticketing system, Research hardware problems, Research software problems, Provide diagnosis, Provide resolution, Perform configuration walkthroughs, Understand escalation process, Perform escalation process, Provide feedback, Improve efficiencies, Coordinate with vendors, Document worked issues, Document resolution steps, Keep abreast of software releases, Keep abreast of new features, Keep abreast of functionality, Keep abreast of installation procedures", "teamCollaboration" : "Partnering with support engineers; Collaborating across departments; Team meetings", "domainKnowledge" : "Hospitality technology; Property management systems; Point-of-sale solutions; Casino management; Cruise management; Campus dining; Food service management; Hospital management; Senior living; Stadiums; Theme parks", "domainList" : [ "hospitality-technology", "property-management-systems", "point-of-sale-solutions", "casino-management", "cruise-management", "campus-dining", "food-service-management", "hospital-management", "senior-living", "stadiums", "theme-parks" ], "domainSpecificKnowledge" : [ "Hospitality technology", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks" ], "toolProficiency" : [ "Salesforce", "Ticketing system" ], "communicationSkills" : "Written communication; Spoken communication", "documentationSkills" : "Document worked issues; Document resolution steps", "continuousLearning" : "Keep abreast of software releases; Keep abreast of new features; Keep abreast of functionality; Keep abreast of installation procedures", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues; Root cause analysis", "specialRequirements" : "Complete license applications, Complete background checks, Complete security checks, Provide identification documents", "outcomesObjectives" : "Achieve key metrics; Emphasis on customer satisfaction; Achieve daily performance goals", "qualificationsBasic" : "HS diploma required, One year customer facing experience, One year hospitality industry experience, One year hardware software troubleshooting, Helpdesk ticketing experience, Helpdesk processes experience", "qualificationsPreferred" : "AA degree in technology preferred, POS experience preferred, PMS experience preferred, SQL troubleshooting familiarity a plus, Windows Server troubleshooting familiarity, Salesforce experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys. Position Summary Support Intake Technicians have a crucial role and responsibility to serve as a customer service fanatic. As a Support Intake Technician, you are the first point of contact when our customers need us the most! Your impact on customer success is demonstrated by each customer interaction, from servicing phone and email support to partnering with support engineers to resolve escalated customer issues for our customers from coast to coast. The Support Intake Technician is also responsible for ensuring the Global Support Management department achieves key metrics, including a strong emphasis on customer satisfaction and daily performance goals. Why This Role Matters You play a critical role in shaping the customer experience and strengthening trust in the Agilysys brand. You are often the first-person customers connect with when they need urgent technical support, making your ability to listen, troubleshoot, and respond with empathy essential to their success. Every interaction is an opportunity to provide reassurance, resolve issues efficiently, and create a positive customer experience. This role goes beyond answering calls and documenting tickets — it serves as the foundation of the support organization. Your work directly impacts customer satisfaction, operational efficiency, and the speed at which issues are resolved across teams nationwide. By partnering closely with support engineers and collaborating across departments, you help ensure customers receive timely, accurate, and effective solutions. For individuals passionate about technology and problem-solving, this role offers an exceptional opportunity to build hands-on technical expertise in a fast-paced, customer-focused environment. You will develop valuable experience troubleshooting hardware, software, POS, and hospitality systems while gaining exposure to enterprise support processes, escalation management, and cross-functional collaboration. Whether you are beginning your IT career or looking to grow your technical support skills, this position provides a strong foundation for long-term professional development and advancement. Key Responsibilities Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software Complete primary intake and initial triage of incoming calls Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process Input quality data in ticketing system, Salesforce Research hardware and software problems defined by customers and provide diagnosis and resolution Perform basic walkthrough of configuration with the customer Understand escalation process and perform escalation process in a timely manner Actively participate in team meetings to provide feedback and ways to improve efficiencies Coordinate with hardware vendors on diagnosis and resolution of hardware problems Accurately document worked issues and detailed steps for resolution when necessary Keep abreast of software releases, new feature and functionality, and updated installation procedures Other duties as assigned Qualifications Minimum HS diploma required AA degree in technology preferred or equivalent work experience Minimum one year of experience in a customer facing position and/or in the hospitality industry Minimum one year of experience troubleshooting and servicing basic hardware and software inquires A familiarity in helpdesk ticketing and helpdesk processes Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software Familiarity with troubleshooting software environments utilizing SQL is a plus Familiarity troubleshooting Windows Server Experience using Salesforce is preferred Required Skills answering phones, emails and interacting with clients throughout an active, high-volume day Technical aptitude and general experience troubleshooting hardware and software Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician A natural desire to assist others and problem-solve The ability to make sound decisions quickly in a fast-paced environment The ambition and hunger to consistently exceed customer expectations A strong ability to communicate, both written and spoken, with technical and non-technical individuals A strong intellectual curiosity The ability to gather and interpret relevant data and information to investigate and accurately triage issues The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative Exceptional organizational skills and self-motivation An innate ability to prioritize and effectively juggle multiple projects with high business priority Personal Attributes Positive, team-oriented attitude with a strong work ethic High level of accountability and ownership Willingness to go above and beyond to meet client expectations Resilient and able to perform repetitive tasks Detail-oriented with strong organizational skills Eager to learn new technologies and processes Professional, customer-facing demeanor ----------------------------------------------------------------------------------------------------------------------------------------------------------- Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role. ------------------------------------------------------------------------------------------------------------------------------------------------------------ The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes. Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status. Privacy Policy | Agilysys EEO/AAP Employer M/F/V/D", "summaryDescription" : "Technical Support at Agilysys. Skills: Customer support, Technical troubleshooting, Hospitality technology. Diagnose technical issues. Troubleshoot network issues", "postedDate" : "2026-06-13T22:07:24.991", "createdAt" : "2026-06-13T22:07:24.991", "lastUpdated" : "2026-06-15T07:13:46.531", "ingestTimestamp" : "2026-06-13T22:07:24.991", "mongoId" : "6a2c6bdc74d8ee00a0915743", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Hardware diagnosis", "Software diagnosis", "Data input", "Data research", "Configuration walkthroughs", "Issue documentation", "Customer support", "Technical troubleshooting", "Hospitality technology", "Customer service", "Problem-solving", "Troubleshooting", "Escalation management", "Cross-functional collaboration", "Property management systems", "Point-of-sale solutions", "Casino management", "Cruise management", "Campus dining", "Food service management", "Hospital management", "Senior living", "Stadiums", "Theme parks", "A+", "Network+", "MTA", "HDI Desktop Support Technician", "Salesforce", "Ticketing system" ], "skillCount" : 30, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 381.05396, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7de574d8ee00a0951265", "title" : "Senior Technical Support Engineer", "company" : "Amtech Software", "industry" : "enterprise software, packaging, printing, manufacturing", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Technical Support Engineer in the UK technology industry, adjusted for seniority and location." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-15T05:35:45.511", "fingerprint" : "1d9759c5e60ae66b1956363fc0b902569839612582455b90c9610ac5eb8045fe", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/amtechsoftware/jobs/4248489009", "externalId" : "4248489009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "4D language, SQL, JavaScript, APIs, Data Warehouse", "professionalSkills" : [ "Application support", "Report development", "System configuration", "Log analysis", "System validation", "Customer onboarding", "System adoption" ], "hardSkillsList" : [ "Troubleshooting complex issues", "Root cause analysis", "Translating business requirements", "Prioritization", "Case management" ], "hardSkills" : [ { "name" : "Troubleshooting complex issues", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Translating business requirements", "level" : "intermediate" }, { "name" : "Prioritization", "level" : "intermediate" }, { "name" : "Case management", "level" : "intermediate" } ], "majorSkills" : "Application support, Report development, Server troubleshooting, Network troubleshooting", "majorSkillsList" : [ "Application support", "Report development", "Server troubleshooting", "Network troubleshooting" ], "coreResponsibilities" : "Provide technical application support, Troubleshoot complex issues, Own and resolve support cases, Act as first point of contact, Ensure timely resolution, Develop Super Reports, Modify Super Reports, Troubleshoot Super Reports, Translate business requirements, Debug report issues, Analyze customer issues, Identify root causes, Collaborate with internal teams, Troubleshoot server issues, Troubleshoot system issues, Configure Label Traxx environments, Support integrations, Support implementations, Support upgrades, Troubleshoot peripheral issues, Troubleshoot environment issues, Support customer onboarding, Assist with technical setup, Assist with validation, Assist with environment readiness, Document support cases, Document technical solutions, Document processes, Build knowledge base, Prioritize cases, Manage cases, Ensure responsiveness, Ensure professionalism, Partner with global teams, Ensure continuous coverage, Participate in off-hours work, Identify trends in technical issues, Provide feedback to improve product", "teamCollaboration" : "Global teams; Follow-the-sun support; Cross-portfolio opportunities", "domainKnowledge" : "Label Traxx ERP platform; Label converting industry; Narrow-web converting industry; Manufacturing operations; Supply chain operations; Enterprise software; ERP systems; Manufacturing workflows", "domainList" : [ "label-traxx-erp-platform", "label-converting-industry", "narrow-web-converting-industry", "manufacturing-operations", "supply-chain-operations", "enterprise-software", "erp-systems", "manufacturing-workflows" ], "domainSpecificKnowledge" : [ "Label Traxx ERP platform", "Label converting industry", "Narrow-web converting industry", "Manufacturing operations", "Supply chain operations", "Enterprise software", "ERP systems", "Manufacturing workflows" ], "toolProficiency" : [ "Label Traxx", "Salesforce" ], "communicationSkills" : "Explain technical concepts", "documentationSkills" : "Document support cases; Document technical solutions; Document processes", "continuousLearning" : "Continuous learning; Leadership development; Cross-portfolio opportunities", "innovationCreativity" : "AI-driven automation", "problemSolvingSkills" : "Troubleshooting; Problem-solving; Analytical skills; Diagnose technical issues; Resolve technical issues; Root cause analysis", "specialRequirements" : "Participate in off-hours work", "qualificationsBasic" : "5+ years L2/L3 technical support, 5+ years application support, 5+ years enterprise software experience, 5+ years ERP environments experience, Troubleshoot application, server, network layers, Experience with Windows servers, Experience with Windows services, Experience with Windows configurations, Experience with Windows log analysis, Ability to debug code, Ability to debug reporting logic, Customer-focused mindset", "qualificationsPreferred" : "Experience with 4D or similar tools, Experience with reporting tools, Experience with Crystal Reports, Familiarity with SQL, Familiarity with JavaScript, Familiarity with APIs, Familiarity with data warehouse concepts, Experience supporting ERP systems, Experience supporting manufacturing workflows, Experience in label environments, Experience in print environments, Experience in manufacturing environments", "rawDescription" : "About Vista Equity Partners Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. About Amtech Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem. Our Employee Value Proposition At Amtech, our people are our greatest differentiator. We create an environment where you can: Purpose Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations. Growth Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths. Culture Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision. Innovation Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business. Amtech is hiring a Senior Technical Support Engineer to support the Label Traxx ERP platform used in the label and narrow-web converting industry. This is a hands-on technical role focused on troubleshooting across application logic, reporting, and system-level issues. It is not a ticket-only support role. The role combines application support, report development, server and network troubleshooting, and technical implementation support. Candidates should be comfortable working with code-like logic, system configurations, and debugging complex issues across multiple layers. This role supports customers globally, with a primary focus on EU/UK business hours coverage. KEY RESPONSIBILITIES Provide day-to-day technical application support to customers, including troubleshooting complex issues across application, data, server, and network layers Own and resolve support cases end-to-end, acting as the first point of contact when needed and ensuring timely, high-quality resolution Develop, modify, and troubleshoot Super Reports using 4D language, translating business requirements into report logic and debugging issues Analyze customer issues, identify root causes, and collaborate with internal teams (Product, Development, Implementation) for resolution Troubleshoot server and system issues, including services, configurations, connectivity, performance, and log analysis Configure and support Label Traxx environments, including Windows services, upgrades, and system validations Support integrations, implementations, and upgrades, including Siteline, Data Warehouse, and API-based solutions Troubleshoot peripheral and environment-related issues, including printers, AutoTraxx, and email configurations Support customer onboarding and system adoption by assisting with technical setup, validation, and environment readiness Document support cases, technical solutions, and processes in Salesforce to build a strong internal and customer-facing knowledge base Prioritize and manage cases based on customer impact, ensuring responsiveness and professionalism in all interactions Partner with global teams (U. S. and India) in a follow-the-sun support model to ensure continuous customer coverage Participate in off-hours work as needed for server upgrades, installations, and critical maintenance Identify trends in technical issues and provide feedback to improve product functionality, stability, and support processes SKILLS & QUALIFICATIONS 5+ years of experience in L2/L3 technical or application support within enterprise software or ERP environments Strong troubleshooting skills across application, server, and network layers Experience working with Windows servers, services, configurations, and log analysis Ability to debug code and reporting logic (experience with 4D or similar tools preferred) Strong problem-solving and analytical skills with the ability to diagnose and resolve complex technical issues Excellent communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences Ability to manage multiple priorities and work across global teams in a fast-paced environment Strong organizational skills and attention to detail Customer-focused mindset with a commitment to delivering high-quality technical support Experience with reporting tools such as Crystal Reports or similar Familiarity with SQL, JavaScript, APIs, and data warehouse concepts Experience supporting ERP systems and manufacturing workflows Experience in label, print, or manufacturing environments is a plus WHY JOIN AMTECH At Amtech, you will play a key role in supporting mission-critical systems for customers across the packaging industry while working within a global, collaborative support model. Backed by Vista’s ecosystem, you’ll have the opportunity to expand your technical expertise, work alongside experienced teams across regions, and contribute to the ongoing evolution of Amtech’s solutions and customer experience.", "summaryDescription" : "Senior Technical Support Engineer at Amtech Software. Skills: Application support, Report development, Server troubleshooting, Network troubleshooting. Provide technical application support. Troubleshoot complex issues", "postedDate" : "2026-06-13T16:51:26.503", "createdAt" : "2026-06-13T16:51:26.503", "lastUpdated" : "2026-06-15T05:35:45.511", "ingestTimestamp" : "2026-06-13T16:51:26.503", "mongoId" : "6a2c7de574d8ee00a0951265", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Troubleshooting complex issues", "Root cause analysis", "Translating business requirements", "Prioritization", "Case management", "Application support", "Report development", "Server troubleshooting", "Network troubleshooting", "System configuration", "Log analysis", "System validation", "Customer onboarding", "System adoption", "Label Traxx ERP platform", "Label converting industry", "Narrow-web converting industry", "Manufacturing operations", "Supply chain operations", "Enterprise software", "ERP systems", "Manufacturing workflows", "Label Traxx", "Salesforce" ], "skillCount" : 24, "jobCategory" : "customer-service", "jobSubcategory" : "application-support", "dataQualityScore" : 0.8888889, "_score" : 363.93085, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "enterprise software, packaging, printing, manufacturing" }, { "id" : "6a2c91e974d8ee00a098452d", "title" : "Senior Counsel (Complex Trial)", "company" : "Tyson & Mendes LLP", "industry" : "Legal", "salary" : { "min" : 150000.0, "max" : 200000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "certifications" : [ "State Bar admission" ], "timestamp" : "2026-06-16T06:38:36.069", "fingerprint" : "4d80bdd77a82f087e3f4c4308d4b54d0b5b9d99e8769fc3e7bb492305aafe079", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tysonmendesllp/jobs/5253963008", "externalId" : "5253963008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Legal analysis", "Trial strategy", "Case management" ], "hardSkillsList" : [ "Complex litigation", "Pleading drafting", "Discovery management", "Motion practice", "Trial preparation", "Legal research" ], "hardSkills" : [ { "name" : "Complex litigation", "level" : "intermediate" }, { "name" : "Pleading drafting", "level" : "intermediate" }, { "name" : "Discovery management", "level" : "intermediate" }, { "name" : "Motion practice", "level" : "intermediate" }, { "name" : "Trial preparation", "level" : "intermediate" }, { "name" : "Legal research", "level" : "intermediate" } ], "majorSkills" : "Complex trial, Litigation, Legal strategy", "majorSkillsList" : [ "Complex trial", "Litigation", "Legal strategy" ], "coreResponsibilities" : "Manage complex litigation caseload, Draft pleadings and motions, Conduct discovery, Prepare for and attend trials, Analyze legal issues, Develop case strategy, Advise clients on legal matters, Negotiate settlements", "teamCollaboration" : "Work with partners; Collaborate with associates; Coordinate with support staff", "projectManagementSkills" : [ "Case management" ], "domainKnowledge" : "Civil procedure; Evidence rules; Torts; Contracts", "domainList" : [ "civil-procedure", "evidence-rules", "torts", "contracts" ], "domainSpecificKnowledge" : [ "Civil procedure", "Evidence rules", "Torts", "Contracts" ], "toolProficiency" : [ "Westlaw", "LexisNexis", "Microsoft Office Suite" ], "communicationSkills" : "Client communication; Courtroom advocacy; Legal writing", "documentationSkills" : "Legal document drafting", "problemSolvingSkills" : "Legal problem solving", "specialRequirements" : "Occasional travel", "outcomesObjectives" : "Achieve favorable case outcomes; Manage caseload efficiently", "qualificationsBasic" : "5+ years of complex trial experience, Admission to the State Bar", "qualificationsPreferred" : "Experience with e-discovery platforms, Knowledge of Medicare Secondary Payer Act", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Join Tyson & Mendes – Senior Counsel, Complex Trial Teams Where Insurance Defense Meets Innovation Please note: An active bar license in the State of New York is required. At Tyson & Mendes, we don’t just litigate—we lead. As a national force in insurance defense and trial advocacy, we’re known for our bold mission to stop Nuclear Verdicts® and our results-driven approach to high-exposure litigation. We are expanding our Complex Trial Teams and seeking accomplished Senior Counsel ready to make an impact in the courtroom and beyond. If you are an experienced trial lawyer who thrives on complex, high-stakes cases, values strategy over spectacle, and wants to be part of a team that is reshaping the future of civil defense—this is your opportunity. Why Tyson & Mendes? Lead with Impact – As Senior Counsel on our Complex Trial Team, you’ll take the reins on challenging, high-value matters with the support and trust of a firm built for trial success. Elite Training + Resources – From our Trial Academy to dedicated jury research and litigation support, we equip you with everything you need to succeed at the highest level. Stability + Momentum – Join a financially strong, nationally scaled firm with an agile, no-silos culture that prioritizes long-term success over short-term wins. Authentic Inclusion – At Tyson & Mendes, diverse perspectives and lived experiences are essential to our approach, our outcomes, and our culture. Results Matter, Not Where You Work – Office-based, hybrid, or remote—we focus on performance and outcomes, not location. Who You Are You are a trial-tested litigator with a defense-first mindset and the strategic acumen to lead complex cases from start to finish. You bring gravitas in the courtroom, confidence in depositions, and clarity in client communication. You think like a tactician, mentor with purpose, and uphold the highest standards of ethics and advocacy. With a deep understanding of high-exposure civil litigation—especially in areas like catastrophic injury, wrongful death, or construction defect—you are ready to take the next step in your leadership and litigation career. Make Your Move. Be part of something bigger—join Tyson & Mendes and help shape the future of insurance defense. Apply today. We’re ready for your best. Responsibilities Lead Complex Trials: Represent clients in high-exposure and complex insurance defense cases, including cases involving catastrophic injury, wrongful death, property damage, and professional liability Case Strategy and Planning: Develop and execute case strategies, including risk assessment, discovery, motion practice, and trial preparation Client Advisement: Work closely with clients, insurance carriers, and adjusters to provide clear legal advice, case assessments, and updates on case developments Litigation Management: Oversee all stages of litigation, including pleadings, discovery, depositions, pre-trial motions, and settlement negotiations Courtroom Representation: Serve as lead counsel in jury trials, bench trials, and mediations, presenting cases effectively and persuasively Team Leadership and Mentorship: Supervise and mentor junior attorneys, paralegals, and support staff, ensuring high-quality work and compliance with best practices Collaboration with Experts: Collaborate with expert witnesses, including medical, forensic, engineering, and economic experts, to strengthen case arguments Requirements Juris Doctor (JD) from an accredited law school Active license to practice law in New York and eligibility to practice in federal courts 8+ years of experience in insurance defense litigation with a strong focus on complex trial work Demonstrated success as lead trial counsel in multiple high-stakes cases Strong knowledge of civil procedure, tort law, insurance law, and trial strategies Proven ability to manage and prioritize a large, demanding caseload with limited oversight Exceptional oral advocacy, legal writing, and negotiation skills Strong client relationship management skills with an ability to communicate complex legal strategies effectively Background in catastrophic injury, construction defect, or professional liability cases preferred Experience with e-discovery tools and case management software Membership in local or national trial lawyer associations is a plus Compensation Package The base salary for this position ranges from $150,000-$200,000 annually, depending on experience and qualifications Attorneys are eligible for an annual billable hours bonus ranging from $10,000 and then aggregating with $7,500 for every additional tier Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employer contribution for health/vision/dental/life coverage is $700-$1,700) Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5% Student loan repayment assistance or 529 college savings plan (full-time attorneys after one year with the firm) $100-$200/month Paid parental leave at base pay Employees receive a monthly technology reimbursement of $60 Benefits Employee Assistance Program through HealthAdvocate Comprehensive in-house training and leadership development opportunities Firm Provided CLE Programs and Paid Bar License Renewal Fees Flexible vacation policy for attorneys Defined pathway to partnership Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative Firm-wide charitable giving program Numerous social and off-site events each year to enrich your relationships with your colleagues About Tyson & Mendes Click here to learn more about the Tyson & Mendes Office! (944) The Tyson & Mendes Office - YouTube We’re one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases like Howell v. Hamilton Meats to numerous defense verdicts across the nation. But we don’t stop at great legal work—we invest in our people. With specialized training in our proven defense methods, clear paths to leadership, and robust professional development, we empower attorneys to grow their careers, build their personal brands, and become leaders in the field. Follow along with the firm on Twitter and LinkedIn or visit www.tysonmendes.com. Equal Opportunity Employer Notice OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes’ policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional. NOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm’s policies, please refer to the document provided here. No recruiters/agencies #li-hybrid Pay Range $150,000—$200,000 USD", "summaryDescription" : "Senior Counsel (Complex Trial) at Tyson & Mendes LLP. Skills: Complex trial, Litigation, Legal strategy. Manage complex litigation caseload. 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Clients", "projectManagementSkills" : [ "Case management" ], "domainKnowledge" : "Complex commercial litigation; Construction defect litigation; Employment litigation; Premises liability litigation; Product liability litigation; Catastrophic injury litigation; Medical malpractice litigation; Trucking litigation; Toxic tort litigation; Professional liability litigation; Business litigation; Appeals; Arbitration; Mediation", "domainList" : [ "complex-commercial-litigation", "construction-defect-litigation", "employment-litigation", "premises-liability-litigation", "product-liability-litigation", "catastrophic-injury-litigation", "medical-malpractice-litigation", "trucking-litigation", "toxic-tort-litigation", "professional-liability-litigation", "business-litigation", "appeals", "arbitration", "mediation" ], "domainSpecificKnowledge" : [ "Complex commercial litigation", "Construction defect litigation", "Employment litigation", "Premises liability litigation", "Product liability litigation", "Catastrophic injury litigation", "Medical malpractice litigation", "Trucking litigation", "Toxic tort litigation", "Professional liability litigation", "Business litigation", "Appeals", "Arbitration", "Mediation" ], "toolProficiency" : [ "Westlaw", "LexisNexis" ], "communicationSkills" : "Client counseling; Courtroom advocacy", "documentationSkills" : "Pleading drafting; Motion drafting; Discovery documents", "problemSolvingSkills" : "Legal analysis; Case strategy", "outcomesObjectives" : "Achieve favorable case outcomes; Successfully resolve client matters", "qualificationsBasic" : "5+ years of complex trial experience, Admission to the State Bar", "qualificationsPreferred" : "Experience with complex commercial litigation, Experience with construction defect litigation, Experience with employment litigation, Experience with premises liability litigation, Experience with product liability litigation, Experience with catastrophic injury litigation, Experience with medical malpractice litigation, Experience with trucking litigation, Experience with toxic tort litigation, Experience with professional liability litigation, Experience with business litigation, Experience with appeals, Experience with arbitration, Experience with mediation", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Join Tyson & Mendes – Senior Counsel, Complex Trial Teams Where Insurance Defense Meets Innovation Please note: An active bar license in the State of California is required. At Tyson & Mendes, we don’t just litigate—we lead. As a national force in insurance defense and trial advocacy, we’re known for our bold mission to stop Nuclear Verdicts® and our results-driven approach to high-exposure litigation. We are expanding our Complex Trial Teams and seeking accomplished Senior Counsel ready to make an impact in the courtroom and beyond. If you are an experienced trial lawyer who thrives on complex, high-stakes cases, values strategy over spectacle, and wants to be part of a team that is reshaping the future of civil defense—this is your opportunity. Why Tyson & Mendes? Lead with Impact – As Senior Counsel on our Complex Trial Team, you’ll take the reins on challenging, high-value matters with the support and trust of a firm built for trial success. Elite Training + Resources – From our Trial Academy to dedicated jury research and litigation support, we equip you with everything you need to succeed at the highest level. Stability + Momentum – Join a financially strong, nationally scaled firm with an agile, no-silos culture that prioritizes long-term success over short-term wins. Authentic Inclusion – At Tyson & Mendes, diverse perspectives and lived experiences are essential to our approach, our outcomes, and our culture. Results Matter, Not Where You Work – Office-based, hybrid, or remote—we focus on performance and outcomes, not location. Who You Are You are a trial-tested litigator with a defense-first mindset and the strategic acumen to lead complex cases from start to finish. You bring gravitas in the courtroom, confidence in depositions, and clarity in client communication. You think like a tactician, mentor with purpose, and uphold the highest standards of ethics and advocacy. With a deep understanding of high-exposure civil litigation—especially in areas like catastrophic injury, wrongful death, or construction defect—you are ready to take the next step in your leadership and litigation career. Make Your Move. Be part of something bigger—join Tyson & Mendes and help shape the future of insurance defense. Apply today. We’re ready for your best. Responsibilities Lead Complex Trials: Represent clients in high-exposure and complex insurance defense cases, including cases involving catastrophic injury, wrongful death, property damage, and professional liability. Case Strategy and Planning: Develop and execute case strategies, including risk assessment, discovery, motion practice, and trial preparation. Client Advisement: Work closely with clients, insurance carriers, and adjusters to provide clear legal advice, case assessments, and updates on case developments. Litigation Management: Oversee all stages of litigation, including pleadings, discovery, depositions, pre-trial motions, and settlement negotiations. Courtroom Representation: Serve as lead counsel in jury trials, bench trials, and mediations, presenting cases effectively and persuasively. Team Leadership and Mentorship: Supervise and mentor junior attorneys, paralegals, and support staff, ensuring high-quality work and compliance with best practices. Collaboration with Experts: Collaborate with expert witnesses, including medical, forensic, engineering, and economic experts, to strengthen case arguments. Requirements Juris Doctor (JD) from an accredited law school. Active license to practice law in the State of California and eligibility to practice in federal courts. 8+ years of experience in insurance defense litigation with a strong focus on complex trial work. Demonstrated success as lead trial counsel in multiple high-stakes cases. Strong knowledge of civil procedure, tort law, insurance law, and trial strategies. Proven ability to manage and prioritize a large, demanding caseload with limited oversight. Exceptional oral advocacy, legal writing, and negotiation skills. Strong client relationship management skills with an ability to communicate complex legal strategies effectively. Background in catastrophic injury, construction defect, or professional liability cases preferred. Experience with e-discovery tools and case management software. Membership in local or national trial lawyer associations is a plus. Compensation Package The base salary for this position ranges from $160,000-190,000 annually, depending on experience and qualifications Attorneys are eligible for an annual billable hours bonus ranging from $10,000 and then aggregating with $7,500 for every additional tier Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employer contribution for health/vision/dental/life coverage is $700-$1,700) Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5% Employees receive a monthly technology reimbursement of $60 Student loan repayment assistance or 529 college savings plan (full-time attorneys after one year with the firm) $100-$200/month Paid parental leave at base pay Benefits Employee Assistance Program through HealthAdvocate Comprehensive in-house training and leadership development opportunities Firm Provided CLE Programs and Paid Bar License Renewal Fees Flexible vacation policy for attorneys Defined pathway to partnership Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative Firm-wide charitable giving program Numerous social and off-site events each year to enrich your relationships with your colleagues Flexible Work Model: Remote, hybrid, or onsite options available About Tyson & Mendes Click here to learn more about the Tyson & Mendes Office! (944) The Tyson & Mendes Office - YouTube We’re one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases like Howell v. Hamilton Meats to numerous defense verdicts across the nation. But we don’t stop at great legal work—we invest in our people. With specialized training in our proven defense methods, clear paths to leadership, and robust professional development, we empower attorneys to grow their careers, build their personal brands, and become leaders in the field. Follow along with the firm on Twitter and LinkedIn or visit www.tysonmendes.com. Equal Opportunity Employer Notice OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes’ policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional. NOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm’s policies, please refer to the document provided here. No recruiters/agencies #li-remote Pay Range $160,000—$190,000 USD", "summaryDescription" : "Senior Counsel (Complex Trial) at Tyson & Mendes LLP. Skills: Complex trial, Litigation, Legal analysis. Manage complex trial cases. 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Across multiple stakeholders", "domainKnowledge" : "Digital advertising; Programmatic landscape; DSPs; DMPs; RTB; Tagging; Bidding", "domainList" : [ "digital-advertising", "programmatic-landscape", "dsps", "dmps", "rtb", "tagging", "bidding" ], "domainSpecificKnowledge" : [ "Digital advertising", "Programmatic landscape", "DSPs", "DMPs", "RTB", "Tagging", "Bidding" ], "toolProficiency" : [ "The Trade Desk", "DV360", "Xandr", "Amazon DSP", "Microsoft Excel", "Google Analytics" ], "communicationSkills" : "Verbal communication; Written communication; Communicate complex concepts", "continuousLearning" : "Continuous training; External courses stipend", "problemSolvingSkills" : "Troubleshoot campaign performance; Troubleshoot discrepancies; Troubleshoot tag drop offs", "outcomesObjectives" : "Optimize monthly client performance; Ensure campaigns perform flawlessly", "qualificationsBasic" : "3+ years experience, Technical Account Manager experience, Campaign Manager experience, Digital advertising experience, Excellent technical aptitude, Optimize client performance, Interpret data in Excel, Configure data in platform, Verbal communication skills, Written communication skills, Work across multiple teams, Work across multiple stakeholders, Communicate complex concepts", "qualificationsPreferred" : "Experience in Eastern time zone, Hands-on DSP experience, Understand product feeds, Understand how to read code, HTML knowledge, Javascript knowledge, Python knowledge, Programmatic landscape familiarity", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Technical Account Manager Location: This position is open to candidates based in the United States, with a preference for those located in the Eastern time zone. We Are: RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel. Our US team consists of over 85 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision, ensuring innovative solutions that align with diverse market needs. Why RTB House? As a Technical Account Manager, you’ll be the go-to expert ensuring campaigns not only launch smoothly but perform flawlessly. You’ll own the technical relationship with a dedicated book of business — digging into data, troubleshooting discrepancies, and making sure every tag, pixel, and placement is doing its job. Whether it's diagnosing delivery issues or optimizing performance across publishers, you’ll bring clarity to complexity and confidence to every client touchpoint. If you're someone who thrives on problem-solving, loves getting into the technical weeds, and knows that great support is part art, part science — this role is built for you. You Will: Serve as the main technical point of contact for a dedicated book of RTB House business. Investigate and troubleshoot campaign performance issues including complex discrepancies, frequency analysis, publisher and host performance, tag drop offs and other important campaign issues. Monitor pacing and delivery to ensure campaigns are on track to deliver both budget and client goals. Work closely with clients to ensure that RTB House tracking codes are functioning across the websites and troubleshooting when necessary. Support knowledge sharing, training and developing best practices across the TAM team. Desired Experience: Bachelor's degree or equivalent practical experience with 3+ years of experience working as a Technical Account Manager or as a Campaign Manager, ideally in digital advertising. You have excellent technical aptitude and acumen. You can quickly learn the ins and outs of our DSP to optimize and improve monthly client performance. Hands-on experience with The Trade Desk, Google Display & Video 360 (DV360), Xandr, Amazon DSP or other demand-side platforms (DSPs). You have familiarity with product feeds and can quickly and accurately interpret data in Microsoft Excel and/or data analysis tools. Experience working with Google Analytics. You understand how to configure and interpret data in the platform at a high level. Ideally you understand how to read code. Knowing HTML, Javascript or Python would be a plus. You excel at learning new products quickly and often have an intuitive knowledge about how features work. Excellent verbal and written communication and a proven track record of working across multiple teams and stakeholders. Ability to communicate complicated concepts to non-technical audiences. Familiarity of the programmatic landscape, including DSPs, DMPs, RTB, tagging & bidding. Don’t meet every single requirement? At RTB House we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but unsure about every qualification, we encourage you to apply. We may have just the job for you. The salary range for this role is $110,000 to $150,000 in base pay, and is exclusive of any bonuses or benefits. The base pay offered will be determined on a case by case basis based on your experience, skills, training, certifications and education, etc., and will be informed by market data. We Offer: YOUR WORKPLACE, YOUR CHOICE. We offer permanent remote work. Or in-office. Or a hybrid combination of both. Your choice. Do You! HAVE A VOICE. You will have a direct impact on the success of the company. Your work matters and is essential to the evolution, growth, and success of our business. GROWTH. We prioritize your growth and career path with your goals and passions in mind, offer comprehensive and continuous training, and a stipend for external courses. BENEFITS. Extensive benefits package including 100% coverage of your medical insurance premium, matching 401K plan, vacation days, sick days, office stipend, phone or internet stipend, baby cash, stipend for external training and more. RECOGNITION. Performance bonus eligibility. COMMUNITY. In-person and virtual events including coffee socials, happy hours, and off-site summits. You will get to work with amazing, inspiring, passionate people in one of the fastest growing sectors in online advertising. Apply now! Information on Equal Treatment Policies", "summaryDescription" : "Technical Account Manager at RTB House. Skills: Technical account management, Campaign management, Digital advertising, Performance troubleshooting. Serve as technical point of contact. Investigate campaign performance issues", "postedDate" : "2026-06-14T20:09:47.905", "createdAt" : "2026-06-14T20:09:47.905", "lastUpdated" : "2026-06-16T00:38:26.418", "ingestTimestamp" : "2026-06-14T20:09:47.905", "mongoId" : "6a2c7aff74d8ee00a0947d4e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 110000, "salaryAnnualMax" : 150000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Tagging", "Bidding", "Technical account management", "Campaign management", "Digital advertising", "Performance troubleshooting", "Technical aptitude", "Data analysis", "Performance optimization", "Programmatic landscape", "DSPs", "DMPs", "RTB", "The Trade Desk", "DV360", "Xandr", "Amazon DSP", "Microsoft Excel", "Google Analytics" ], "skillCount" : 19, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 355.3453, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a50c174d8ee00a05f3f45", "title" : "Technical Support Engineer", "company" : "DevSavant", "industry" : "FL", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Technical Support Engineer in the SaaS industry in India, adjusted for mid-level experience and a remote work mode." }, "location" : "LATAM", "locations" : [ "LATAM" ], "timestamp" : "2026-06-14T19:21:52.384", "fingerprint" : "ff35a1656e4d88277bcbdaad3d06253869e23f22fa85b1d73488137f0ffda12c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/devsavant/1305bd22-6084-4ffc-a753-6ce1eeae1c2c/application", "externalId" : "1305bd22-6084-4ffc-a753-6ce1eeae1c2c", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 4, "experienceLevel" : "Mid", "technicalSkills" : "JavaScript, Grafana", "professionalSkills" : [ "Customer Success" ], "hardSkillsList" : [ "Root Cause Analysis", "Incident response" ], "hardSkills" : [ { "name" : "Root Cause Analysis", "level" : "intermediate" }, { "name" : "Incident response", "level" : "intermediate" } ], "majorSkills" : "Technical Support, API troubleshooting, Backend systems", "majorSkillsList" : [ "Technical Support", "API troubleshooting", "Backend systems" ], "coreResponsibilities" : "Resolve complex technical issues escalated from Level 1, Troubleshoot APIs, integrations, JavaScript-related issues, backend systems, and, Validate and triage potential product bugs before escalating, Provide detailed technical context, reproduction steps, and investigation, Own escalated support cases from Level 1 engineers, Validate and triage potential product bugs, Participate in on-call rotations, Lead technical incident response, Coordinate across teams as needed, Deliver fast, accurate, and technically deep responses to, Help resolve API and backend issues with minimal, Leverage internal tools to investigate issues, Support customers effectively, Write lightweight scripts, Use debugging tools to analyze data, Improve investigations, Optimize resolution times, Maintain and contribute to internal and external help, Ensure up-to-date guides and technical resources, Handle a ticket queue with standard and advanced, Prioritize complexity, impact, and customer urgency, Collaborate on building technical training material, Improve onboarding and upskilling of support engineers", "teamCollaboration" : "Work closely with customers; Work with Support Engineers; Work with Engineering teams; Coordinate across teams", "domainKnowledge" : "SaaS environments; APIs; Backend systems; Integrations; JavaScript workflows", "domainList" : [ "saas-environments", "apis", "backend-systems", "integrations", "javascript-workflows" ], "domainSpecificKnowledge" : [ "SaaS environments", "APIs", "Backend systems", "Integrations", "JavaScript workflows" ], "toolProficiency" : [ "Grafana", "Databases", "Logging platforms" ], "communicationSkills" : "English communication; Written communication; Verbal communication", "documentationSkills" : "Help documentation", "problemSolvingSkills" : "Troubleshooting; Problem-solving; Analytical skills; Root Cause Analysis", "specialRequirements" : "On-call rotations", "qualificationsBasic" : "2–4 years of experience in Technical Support within SaaS environments, Experience troubleshooting APIs, backend systems, and integrations, 1–2 years of experience with JavaScript, scripting, or debugging, Experience working directly with Engineering teams during escalations, Familiarity with incident response processes and Root Cause Analysis (RCA), English communication skills, both written and verbal, troubleshooting, problem-solving, and analytical skills, Ability to work in a fast-paced environment and manage multiple priorities", "qualificationsPreferred" : "Experience with GIS tools such as QGIS or ArcGIS, Experience with WalkMe, Skilljar, or similar training platforms, Experience with monitoring tools such as Grafana, Exposure to SaaS infrastructure and cloud environments", "remoteFriendly" : true, "rawDescription" : "ABOUT DEVSAVANT DevSavant is an operating partner for startups and growth-stage companies, helping them turn ambition into execution. We support founders and leadership teams with product engineering and global staffing, from early prototypes and MVPs to scaling high-performing teams. Our vetted talent across LATAM and Asia embeds directly into client teams, operating as true extensions rather than external vendors. With over 8 years working in venture-backed ecosystems, DevSavant is trusted to accelerate delivery, scale teams efficiently, and support companies as they reach their next milestone. ABOUT THE ROLE We are seeking a Technical Support Engineer to join our Support team. In this role, you will act as the final support tier before escalation to Engineering or Product, helping customers resolve complex technical issues related to APIs, backend systems, integrations, and JavaScript-based workflows. You will work closely with customers, Support Engineers, and Engineering teams to troubleshoot issues, lead incident response efforts, perform root cause analysis, and continuously improve support processes and documentation. The ideal candidate is technically curious, customer-focused, and enjoys solving challenging problems in a fast-paced SaaS environment. KEY RESPONSIBILITIES - Resolve complex technical issues escalated from Level 1 Support Engineers. - Troubleshoot APIs, integrations, JavaScript-related issues, backend systems, and application behavior. - Validate and triage potential product bugs before escalating to Engineering. - Provide detailed technical context, reproduction steps, and investigation findings during escalations. - Resolve Complex Issues: Own escalated support cases from Level 1 engineers, focused on deep technical troubleshooting across APIs, JavaScript, and backend systems. - Pre-Escalation Triage: Validate and triage potential product bugs, determining whether they can be resolved within Support or require Engineering involvement. - On-Call & Incident Management: Participate in on-call rotations and lead technical incident response, coordinating across teams as needed. - Customer-Focused Execution: Deliver fast, accurate, and technically deep responses to customers, helping resolve API and backend issues with minimal friction. - Tooling Proficiency: Leverage internal tools like Grafana, databases, and logging platforms to investigate issues and support customers effectively. - Scripting for Support: Write lightweight scripts and use debugging tools to analyze data, improve investigations, and optimize resolution times. - Knowledge Development: Maintain and contribute to internal and external help documentation, ensuring up-to-date guides and technical resources. - Ticket Management: Handle a ticket queue with both standard and advanced support cases. Prioritize complexity, impact, and customer urgency. - Training Content Creation: Collaborate on building technical training material to improve onboarding and upskilling of support engineers. REQUIRED QUALIFICATIONS - 2–4 years of experience in Technical Support within SaaS environments. - Experience troubleshooting APIs, backend systems, and integrations. - 1–2 years of experience with JavaScript, scripting, or debugging. - Experience working directly with Engineering teams during escalations. - Familiarity with incident response processes and Root Cause Analysis (RCA). - Strong English communication skills, both written and verbal. - Strong troubleshooting, problem-solving, and analytical skills. - Ability to work in a fast-paced environment and manage multiple priorities. NICE TO HAVE - Experience with GIS tools such as QGIS or ArcGIS. - Experience with WalkMe, Skilljar, or similar training platforms. - Experience with monitoring tools such as Grafana. - Exposure to SaaS infrastructure and cloud environments.", "summaryDescription" : "Technical Support Engineer at DevSavant. Skills: Technical Support, API troubleshooting, Backend systems. Resolve complex technical issues escalated from Level 1. Troubleshoot APIs, integrations, JavaScript-related issues, backend systems, and", "postedDate" : "2026-06-11T21:37:36.872", "createdAt" : "2026-06-11T21:37:36.872", "lastUpdated" : "2026-06-14T19:21:52.384", "ingestTimestamp" : "2026-06-11T21:37:36.872", "mongoId" : "6a2a50c174d8ee00a05f3f45", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Root Cause Analysis", "Incident response", "Technical Support", "API troubleshooting", "Backend systems", "Customer Success", "SaaS environments", "APIs", "Integrations", "JavaScript workflows", "Grafana", "Databases", "Logging platforms" ], "skillCount" : 13, "jobCategory" : "other", "jobSubcategory" : "fl", "dataQualityScore" : 1.0, "_score" : 342.9933, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a305733f292fd229cf3549b", "title" : "Senior AML/KYC Onboarding Analyst, Funds & Complex Structures", "company" : "iBanFirst", "industry" : "FinTech", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior AML/KYC Onboarding Analyst in FinTech in Paris, France, adjusted for seniority and company size." }, "location" : "Paris, Paris, France", "locations" : [ "Paris", "Paris", "France", "Luxembourg", "Luxembourg" ], "timestamp" : "2026-06-16T08:42:10.782", "fingerprint" : "b1f51f80173cae76b9cccef46c9568a510a484488397ffe02b77be0fc6befdce", "source" : "greenhouse", "language" : "fr", "applyUrl" : "https://job-boards.eu.greenhouse.io/ibanfirst/jobs/4897541101", "externalId" : "4897541101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Paris", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.8534951,2.3483915" } ], "locationText" : "Paris, France", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Due diligence", "Risk assessment" ], "hardSkillsList" : [ "AML", "KYC", "Onboarding" ], "hardSkills" : [ { "name" : "AML", "level" : "intermediate" }, { "name" : "KYC", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" } ], "majorSkills" : "AML/KYC, Funds onboarding, Complex structures", "majorSkillsList" : [ "AML/KYC", "Funds onboarding", "Complex structures" ], "coreResponsibilities" : "Perform due diligence, Onboard clients, Analyze client information, Document conclusions clearly, Challenge information, Make links between information, Support sales teams proactively, Write structured KYC reports in English", "teamCollaboration" : "Sales teams; Compliance teams; CSSF interlocutors; European team", "domainKnowledge" : "Funds; Complex structures; AML/KYC; CSSF reporting", "domainList" : [ "funds", "complex-structures", "aml-kyc", "cssf-reporting" ], "domainSpecificKnowledge" : [ "Funds", "Complex structures", "AML/KYC", "CSSF reporting" ], "communicationSkills" : "Written reports; Oral communication", "documentationSkills" : "KYC reports", "problemSolvingSkills" : "Analytical skills", "qualificationsBasic" : "5+ years experience in AML/KYC, Fluent English and French", "qualificationsPreferred" : "Experience with funds or complex structures in other European jurisdictions, Knowledge of CSSF regulatory reporting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Qui sommes-nous ? iBanFirst est une fintech européenne en pleine croissance qui révolutionne les paiements internationaux pour les PME. Fondée en 2016, notre plateforme permet aux SMM (Small vous trouvez des solutions et accompagnez les équipes commerciales de manière proactive Rigueur et esprit analytique — vous challengez les informations, faites les liens et documentez vos conclusions avec clarté Autonomie et esprit entrepreneurial — vous êtes à l'aise dans une configuration où vous êtes la première recrue Due Diligence sur place ; vous faites avancer les choses sans attendre Excellent(e) communicant(e) — à l'écrit (rapports KYC structurés et clairs en anglais) comme à l'oral (Sales, Compliance, interlocuteurs CSSF) Esprit d'équipe — vous restez connecté(e) à l'équipe en Europe et contribuez activement au partage de connaissances Anglais et français courants — les deux sont indispensables Atouts supplémentaires : Expérience sur des fonds ou structures complexes dans d'autres juridictions européennes (France, Irlande, Pays-Bas…) Connaissance des dispositifs de reporting réglementaire de la CSSF Diplôme en Banque, Finance, Droit, Conformité, Économie ou domaine connexe Ce que nous offrons CDI Lieu : Luxembourg ou Paris Présence bureau : Présentiel majoritaire Avantages : \uD83D\uDCCD Paris Carte restaurant Swile Assurance santé AXA Prise en charge du titre de transport (50%) Abonnement Gymlib (WellPass) Participation aux événements d'entreprise : séminaires d'équipe, soirées et activités sociales régulières \uD83D\uDCCD Luxembourg Tickets restaurant Edenred Abonnement téléphonique Participation aux événements d'entreprise : séminaires d'équipe, soirées et activités sociales régulières Pourquoi c'est une belle opportunité : Construisez quelque chose qui n'existe pas encore — le Luxembourg est un nouveau chapitre stratégique pour iBanFirst ; vous serez l'un(e) des premiers membres de l'équipe locale et laisserez une empreinte durable Des dossiers techniques et à haute valeur ajoutée — fonds, PE, FIA, structures de titrisation ; un travail intellectuellement riche qui développe une vraie expertise chaque jour Autonomie sur le terrain — vous êtes la référence Due Diligence au Luxembourg, avec tout le soutien d'une équipe de 24 personnes en Europe derrière vous Trajectoire de carrière rapide — à mesure que le bureau de Luxembourg grandit, votre rôle évolue avec lui ; le management d'une équipe locale est un horizon naturel Travaillez dans l'un des premiers hubs financiers d'Europe — exposition quotidienne à l'écosystème des fonds luxembourgeois, à la CSSF et aux grandes institutions financières Environnement international — une équipe réellement multiculturelle répartie dans 14 bureaux européens Notre processus de recrutement Entretien de screening avec Malorie (Talent Acquisition Specialist) — 30 minutes – visio — Objectif : fit général, parcours, motivation, salaire, disponibilités Entretien approfondi avec Sabin (Team Lead KYC) + Sylvain (Team Lead Periodic Review) — 1 heure – visio ou présentiel — Objectif : expertise AML/KYC, connaissance des fonds luxembourgeois, orientation business, fit équipe Entretien final avec Yoann (Due Diligence Manager) + Peggy (Head of Regulatory Affairs) — 1 heure – visio ou présentiel — Objectif : alignement stratégique, validation de l'expertise réglementaire, fit avec l'équipe luxembourgeoise", "summaryDescription" : "Senior AML/KYC Onboarding Analyst, Funds & Complex Structures at iBanFirst. Skills: AML/KYC, Funds onboarding, Complex structures. Perform due diligence. Onboard clients", "postedDate" : "2026-06-15T23:20:24.655", "createdAt" : "2026-06-15T23:20:24.655", "lastUpdated" : "2026-06-16T08:42:10.782", "ingestTimestamp" : "2026-06-15T23:20:24.655", "mongoId" : "6a305733f292fd229cf3549b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "AML", "KYC", "Onboarding", "AML/KYC", "Funds onboarding", "Complex structures", "Due diligence", "Risk assessment", "Funds", "CSSF reporting" ], "skillCount" : 10, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 342.96692, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cfc3f74d8ee00a0aa7e62", "title" : "Technical Support Representative", "company" : "Alchemer", "industry" : "SaaS", "salary" : { "min" : 57000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Support Representative in Louisville, United States, adjusted for the technology industry and company size." }, "location" : "Louisville, Colorado, United States", "locations" : [ "Louisville", "Colorado", "United States" ], "certifications" : [ "CompTIA A+", "Security+", "Network+" ], "timestamp" : "2026-06-15T05:01:17.971", "fingerprint" : "6c3265eb327c58135ec3c80b6710d9e8a8fff8fca319358611591c3f9ae13eac", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.alchemer.com/jobs?gh_jid=5627695", "externalId" : "5627695", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Louisville", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.9777630,-105.1319296" } ], "locationText" : "Louisville, Colorado, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Java, Python, SDK Platform Tools, GitHub, Auth0", "professionalSkills" : [ "Customer service", "Technical support" ], "hardSkillsList" : [ "Problem-solving", "Software applications" ], "softSkillsList" : [ "Resourcefulness" ], "hardSkills" : [ { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Software applications", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Resourcefulness" } ], "majorSkills" : "Customer support, Technical issues, Product enhancement", "majorSkillsList" : [ "Customer support", "Technical issues", "Product enhancement" ], "coreResponsibilities" : "Support customers by phone, Support customers by email, Support customers by social media, Support customers by web tools, Identify technical issues, Analyze technical issues, Resolve technical issues, Identify non-technical issues, Analyze non-technical issues, Resolve non-technical issues, Work in a team, Escalate complex problems, Participate in product enhancement, Provide internal support, Improve support quality, Improve service quality, Provide on-call support, Learn survey tools, Become Subject Matter Expert", "teamCollaboration" : "Work in a team environment", "domainKnowledge" : "Survey tools", "domainList" : [ "survey-tools" ], "domainSpecificKnowledge" : [ "Survey tools" ], "toolProficiency" : [ "Alchemer" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Actively learn; Keep learning", "innovationCreativity" : "Creativity in problem-solving", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "5 days in office (first 90 days), 4 days in office (after 90 days), On-call rotation", "outcomesObjectives" : "Champion customer happiness; Champion customer satisfaction; Champion customer success; Hold to Customer Service metrics", "qualificationsBasic" : "Experience in customer service, Experience in technical support, Proficient in learning software, Excellent written communication, Excellent verbal communication, Ability to prioritize tasks, Ability to find answers, Ability to convey confidence, Ability to empathize with customers, Ability to exercise creativity", "qualificationsPreferred" : "CompTIA A+ certification, CompTIA Security+ certification, CompTIA Network+ certification, Understanding of Digital applications, Understanding of App stores, Understanding of in-app purchases", "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who You Are Be Curious We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions. Customer First We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that’s a customer, a coworker, or an end user - and doing right by them. Own the Outcome We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact. About Alchemer Alchemer empowers customers to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving their businesses forward. Alchemer serves more than 13,000 global Marketing, CX, HR, and Market Research customers, including many Fortune 500 companies. Alchemer is a KKR portfolio company.  Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.alchemer.com).  What You Will Do You will provide immediate and amazing service to our customers worldwide. You will champion customer happiness, satisfaction, and success through patience, understanding, and technical superpowers. How You Will Spend Your Days * this role is for the time shift from 9am-5pm Monday- Friday with 5 days in office for the first 90 days. After the first 90 days this role will be in office 4 days a week in Louisville, Colorado wiht shift times ranging from 6:00AM-7:30PM. Enthusiastically support customers by phone, email, social media and other web-based tools. Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner. Work in a team environment to achieve shared goals. Promptly escalate more complex problems to appropriate internal resources. Participate in enhancing the product from initial design through testing and delivery. Enthusiastically provide internal support for the application. Continuously endeavor to improve the quality of our support and service, both internally and externally. Provide on-call customer support on a shared rotation (approximately 4 times a year) Actively learn and become a Subject Matter Expert in one or more of our survey tools Responsible for holding to our Customer Service metrics What You Bring to this Role You have a passion for customer service and a great love for helping people. You are well-versed and comfortable with email and phone etiquette. You have experience in customer service and maybe even technical support. In addition, you have the: Ability to exercise creativity in problem-solving. Ability to empathize with customers and convey confidence. Independence to find your own answers and keep learning. Ability to prioritize and get things done with many distractions. Proficient in learning new software applications. Most excellent written and verbal communication skills. Aptitude to be a self-starter and you’re flexible with frequent change. Preferred Skills and Knowledge CompTIA A+, Security+, or Network+ certifications. Understanding of Digital (mobile) applications App stores and in-app purchases (Android and iOS). Familiarity with SQL, Java, Python, SDK Platform Tools, GitHub, Auth0 Compensation for this position includes an hourly pay rate of $24.04, eligibility for an annual bonus, and eligibility to partake in the Employee Participation Program. Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays. Alchemer is taking applications for this position from candidates who reside in Colorado and who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization. At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.  Don’t meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don’t let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we’re looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you’re excited about this role and your experience doesn’t perfectly align, we encourage you to apply anyway. Let’s talk!", "summaryDescription" : "Technical Support Representative at Alchemer. Skills: Customer support, Technical issues, Product enhancement. Support customers by phone. Support customers by email", "postedDate" : "2026-06-14T04:33:59.985", "createdAt" : "2026-06-14T04:33:59.985", "lastUpdated" : "2026-06-15T05:01:17.971", "ingestTimestamp" : "2026-06-14T04:33:59.985", "mongoId" : "6a2cfc3f74d8ee00a0aa7e62", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 57000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Problem-solving", "Software applications", "Resourcefulness", "Customer support", "Technical issues", "Product enhancement", "Customer service", "Technical support", "Survey tools", "CompTIA A+", "Security+", "Network+", "Alchemer" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 337.25482, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305c97f292fd229cf629b1", "title" : "Complex Care Coordinator (BMC Clinic & Southampton Shelter)", "industry" : "Healthcare", "salary" : { "min" : 72000.0, "max" : 98000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Complex Care Coordinator in Boston, MA, adjusted for mid-seniority and the healthcare industry." }, "location" : "Boston, MA", "locations" : [ "Boston, MA" ], "certifications" : [ "RN license preferred" ], "timestamp" : "2026-06-16T09:27:36.178", "fingerprint" : "c91227c4a738ad7107978882197eb9129459abb11e80bb0c61a4772430482647", "source" : "jazzhr", "language" : "en", "externalId" : "IXjsqXLSqL", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "professionalSkills" : [ "Care coordination" ], "majorSkills" : "Complex care management", "majorSkillsList" : [ "Complex care management" ], "coreResponsibilities" : "Coordinate patient care, Develop care plans, Liaise with healthcare providers, Liaise with community resources, Monitor patient progress, Document patient interactions, Advocate for patient needs", "teamCollaboration" : "Interdisciplinary teams; Community partners", "domainKnowledge" : "Chronic conditions; Mental health; Substance abuse", "domainList" : [ "chronic-conditions", "mental-health", "substance-abuse" ], "domainSpecificKnowledge" : [ "Chronic conditions", "Mental health", "Substance abuse" ], "toolProficiency" : [ "Electronic health records" ], "communicationSkills" : "Patient education", "documentationSkills" : "Clinical documentation", "problemSolvingSkills" : "Problem assessment", "outcomesObjectives" : "Improve patient outcomes; Reduce hospital readmissions", "qualificationsBasic" : "5+ years experience, Bachelor's degree", "qualificationsPreferred" : "Master's degree preferred, Experience with electronic health records preferred", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Complex Care Coordinator (BMC Clinic & Southampton Shelter). 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Develop care plans", "createdAt" : "2026-06-15T22:23:25.692", "lastUpdated" : "2026-06-16T09:27:36.178", "ingestTimestamp" : "2026-06-15T22:23:25.692", "mongoId" : "6a305c97f292fd229cf629b1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 72000, "salaryAnnualMax" : 98000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Complex care management", "Care coordination", "Chronic conditions", "Mental health", "Substance abuse", "RN license preferred", "Electronic health records" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "_score" : 335.64682, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c686e74d8ee00a0903612", "title" : "Tier III – Technical Support & Network Engineer", "company" : "Todyl", "industry" : "Engineering", "salary" : { "min" : 100000.0, "max" : 120000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Denver CO", "locations" : [ "Denver CO" ], "certifications" : [ "CompTIA Security+", "CompTIA Network+" ], "timestamp" : "2026-06-15T04:53:30.258", "fingerprint" : "5cce9a143f6855e9f40b50a4ce8967ed1264176144e95bd7d7839f0dc6c58708", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/todyl/30056532-b1a5-48d2-bd58-8baddb0c0c57/application", "externalId" : "30056532-b1a5-48d2-bd58-8baddb0c0c57", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Networking, Security, Endpoint, Cloud, Microsoft 365, Azure, Entra ID, Windows Server, Active Directory, MacOS, Linux, SASE, SIEM, EDR, MXDR", "professionalSkills" : [ "Technical support", "Systems administration", "Network administration", "Security operations", "Customer support", "Product usage", "Configuration conflicts", "Root cause analysis", "Product workflows", "Support processes", "Customer guidance" ], "hardSkillsList" : [ "Network troubleshooting", "Security troubleshooting", "Endpoint troubleshooting", "Cloud troubleshooting", "Firewall configuration", "VPN configuration", "Routing", "DNS", "DHCP", "NAT", "Microsoft 365", "Azure", "Entra ID", "Windows Server", "Active Directory", "Windows troubleshooting", "MacOS troubleshooting", "Linux troubleshooting" ], "hardSkills" : [ { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "Security troubleshooting", "level" : "intermediate" }, { "name" : "Endpoint troubleshooting", "level" : "intermediate" }, { "name" : "Cloud troubleshooting", "level" : "intermediate" }, { "name" : "Firewall configuration", "level" : "intermediate" }, { "name" : "VPN configuration", "level" : "intermediate" }, { "name" : "Routing", "level" : "intermediate" }, { "name" : "DNS", "level" : "intermediate" }, { "name" : "DHCP", "level" : "intermediate" }, { "name" : "NAT", "level" : "intermediate" }, { "name" : "Microsoft 365", "level" : "intermediate" }, { "name" : "Azure", "level" : "intermediate" }, { "name" : "Entra ID", "level" : "intermediate" }, { "name" : "Windows Server", "level" : "intermediate" }, { "name" : "Active Directory", "level" : "intermediate" }, { "name" : "Windows troubleshooting", "level" : "intermediate" }, { "name" : "MacOS troubleshooting", "level" : "intermediate" }, { "name" : "Linux troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Technical support, Network engineering, Security engineering, Cloud support", "majorSkillsList" : [ "Technical support", "Network engineering", "Security engineering", "Cloud support" ], "coreResponsibilities" : "Own complex support requests, Troubleshoot advanced networking issues, Troubleshoot advanced security issues, Troubleshoot advanced endpoint issues, Troubleshoot advanced cloud issues, Assist customers with platform usage, Assist with deployments, Assist with configuration conflicts, Assist with product issues, Serve as escalation point, Guide investigation paths, Guide resolution strategy, Partner with Engineering, Partner with Product, Partner with QA, Identify root cause, Validate fixes, Improve customer experience, Create documentation, Review documentation, Improve documentation, Identify patterns in issues, Recommend product improvements, Recommend support process improvements, Recommend customer guidance improvements, Participate in on-call rotation, Provide timely support, Model case ownership, Model clear communication, Model technical professionalism", "teamCollaboration" : "Cross-functional teams; Engineering teams; Product management teams; Quality assurance teams; Internal teams", "domainKnowledge" : "Networking; Security; Endpoint security; Cloud security; SASE; SIEM; EDR; MXDR; Managed security services", "domainList" : [ "networking", "security", "endpoint-security", "cloud-security", "sase", "siem", "edr", "mxdr", "managed-security-services" ], "domainSpecificKnowledge" : [ "Networking", "Security", "Endpoint security", "Cloud security", "SASE", "SIEM", "EDR", "MXDR", "Managed security services" ], "toolProficiency" : [ "RMM tools", "PSA tools" ], "communicationSkills" : "Customer communication; Technical communication; Clear communication", "documentationSkills" : "Knowledge base articles; Troubleshooting guides; Process notes", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "On-call rotation", "outcomesObjectives" : "Timely resolutions; Continuous product improvements; Clear guidance on issues; Actionable escalations; Support junior engineers; Improve platform", "qualificationsBasic" : "4+ years experience, Troubleshooting skills, Experience with RMM/PSA tools, Hands-on firewall configuration, Experience with Microsoft 365, Working knowledge security concepts, Familiarity with Windows/macOS/Linux, Ability to communicate technical concepts, Ability to manage multiple priorities, CompTIA Security+/Network+ knowledge", "qualificationsPreferred" : "Experience supporting cybersecurity platforms, Prior experience with MSP/MSSP, Experience mentoring junior engineers, Comfortable reading logs, Comfortable interpreting alerts, Translating technical findings", "workSiteFlexibility" : "Onsite", "rawDescription" : "Technical Support Engineer III About Us Todyl puts world-class networking and security within reach of every business. The Todyl Security Platform converges SASE, SIEM, Endpoint Security, GRC, MXDR, and more into a cloud-native, single-agent platform specifically built for MSPs, MSSPs, and Mid-Market IT Professionals. We are a fast-paced, dynamic start-up, passionate about simplifying complex networking and security for businesses of all sizes. About the Role Todyl is seeking a highly driven, deeply technical, and passionate Technical Support Engineer III. You will play a critical role in delivering technical support for our products and systems. You will be responsible for diagnosing, troubleshooting, and resolving technical issues that our customers and internal teams encounter. In this role, you will work closely with cross-functional teams, including engineering, product management, and quality assurance, to ensure timely resolutions and continuous product improvements. Responsibilities - Own complex support requests from triage through resolution, including customer communication, internal coordination, and follow-through. - Troubleshoot advanced networking, security, endpoint, and cloud issues across customer environments. - Assist customers and partners with platform usage, deployments, configuration conflicts, and product-related issues. - Serve as an escalation point for Tier 1 and Tier 2 engineers, helping guide investigation paths and resolution strategy. - Partner with Engineering, Product, QA, and other internal teams to identify root cause, validate fixes, and improve the customer experience. - Create, review, and improve internal and external documentation, including knowledge base articles, troubleshooting guides, and process notes. - Identify patterns in recurring issues and recommend improvements to product workflows, support processes, and customer-facing guidance. - Participate in an on-call rotation and provide timely support for urgent customer-impacting issues. - Model strong case ownership, clear communication, and a high standard of technical professionalism. Requirements - 4+ years of experience in product support, technical support engineering, systems administration, network administration, security operations, or a related technical role. - Strong troubleshooting skills with the ability to isolate issues, validate assumptions, and drive resolution across complex environments. - Experience with RMM and PSA tools commonly used by MSPs, MSSPs, or IT service providers. - Hands-on experience configuring and troubleshooting hardware firewalls, VPNs, routing, DNS, DHCP, NAT, and related network services. - Experience with Microsoft 365, Azure, Entra ID, Windows Server, Active Directory, and domain-based environments. - Working knowledge of endpoint, network security, and cloud security concepts. - Familiarity with Windows, macOS, and Linux troubleshooting. - Ability to communicate technical concepts clearly to customers, partners, and internal stakeholders with different levels of technical depth. - Ability to manage multiple priorities in a fast-paced environment while maintaining strong ownership and follow-through. - CompTIA Security+, Network+, or equivalent certification, knowledge, or practical experience. Preferred Qualifications - Experience supporting cybersecurity platforms, SASE, SIEM, EDR, MXDR, or managed security services. - Prior experience working with MSP or MSSP partners. - Experience mentoring junior engineers, leading technical investigations, or improving team processes. - Comfortable reading logs, interpreting alerts, and translating technical findings into customer-ready updates. What Success Looks Like - Customers receive clear, confident guidance on complex technical issues. - Escalations are well-documented, actionable, and moved forward with urgency. - Tier 1 and Tier 2 engineers are supported through coaching, documentation, and technical guidance. - Recurring issues are surfaced with context, helping Product and Engineering improve the platform.", "summaryDescription" : "Tier III – Technical Support & Network Engineer at Todyl. Skills: Technical support, Network engineering, Security engineering, Cloud support. Own complex support requests. Troubleshoot advanced networking issues", "createdAt" : "2026-06-14T04:23:58.968", "lastUpdated" : "2026-06-15T04:53:30.258", "ingestTimestamp" : "2026-06-14T04:23:58.968", "mongoId" : "6a2c686e74d8ee00a0903612", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 120000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Network troubleshooting", "Security troubleshooting", "Endpoint troubleshooting", "Cloud troubleshooting", "Firewall configuration", "VPN configuration", "Routing", "DNS", "DHCP", "NAT", "Microsoft 365", "Azure", "Entra ID", "Windows Server", "Active Directory", "Windows troubleshooting", "MacOS troubleshooting", "Linux troubleshooting", "Technical support", "Network engineering", "Security engineering", "Cloud support", "Systems administration", "Network administration", "Security operations", "Customer support", "Product usage", "Configuration conflicts", "Root cause analysis", "Product workflows", "Support processes", "Customer guidance", "Networking", "Security", "Endpoint security", "Cloud security", "SASE", "SIEM", "EDR", "MXDR", "Managed security services", "CompTIA Security+", "CompTIA Network+", "RMM tools", "PSA tools" ], "skillCount" : 45, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 335.15024, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca40074d8ee00a09af54f", "title" : "Complex Care Healthcare Assistant", "company" : "Thornbury Community Services", "industry" : "Healthcare", "salary" : { "min" : 18.0, "max" : 23.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "222 Grays Inn Rd, London, WC1X 8HB", "locations" : [ "222 Grays Inn Rd", "London", "WC1X 8HB" ], "timestamp" : "2026-06-16T00:52:45.991", "fingerprint" : "a2ec1ec4c62081a95314f9de379003ab931a0727f050ebc4f4d76e7751030da2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tcs/jobs/6353972003", "externalId" : "6353972003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cheltenham", "state" : "Gloucestershire", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8995685,-2.0711559" } ], "locationText" : "Cheltenham, Gloucestershire, United Kingdom", "experienceMinYears" : 1, "professionalSkills" : [ "Complex care", "Personal care", "Manual handling" ], "majorSkills" : "Complex care, Person-centered care", "majorSkillsList" : [ "Complex care", "Person-centered care" ], "coreResponsibilities" : "Support adult male, Attend community events, Support at home, Build trust with individuals, Build trust with families, Create safe environments, Empower people to take trips, Empower people to reconnect with hobbies, Empower people to thrive in community", "domainKnowledge" : "Complex health needs", "domainList" : [ "complex-health-needs" ], "domainSpecificKnowledge" : [ "Complex health needs" ], "continuousLearning" : "Refresher courses; Specialist practical training; Shadow shifts; Sign offs from nurse", "specialRequirements" : "Manual driving license, Comfortable with dogs, Comfortable with animals", "outcomesObjectives" : "Help people live life to the fullest; Help people remain at home; Help people maintain independence; Help people enjoy things that matter; Help people live with dignity; Help people live with choice; Help people live with joy", "qualificationsBasic" : "12 months UK care experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Community Healthcare Assistant – Complex Care (Female) Location: Cheltenham, Gloucestershire Shifts: Days - 07:00-15:00, 07:00-20:00 & 14:00-23:00 Pay Rates (including holiday pay): Days: £18.56 per hour Nights: £20.83 per hour Weekends: £23.07 per hour At Thornbury Community Services, we believe everyone deserves the chance to live life to the fullest. We’re looking for healthcare assistants who want to make a real difference - helping people with complex health needs remain at home, maintain independence, and enjoy the things that matter most to them. Your role goes beyond practical care. You’ll build trust with individuals and their families, create safe environments, and empower people to take trips, reconnect with hobbies, and thrive in their own community. Every shift is an opportunity to change a life. Why This Role Matters Joining Thornbury means being part of something bigger - giving people the chance to live with dignity, choice, and joy despite complex health needs. In the role, you will support an adult male in living an independent life, attending events in the community as well as supporting at home. You will need to have a manual driving license and be comfortable working in an environment with dogs and other animals. What We’re Looking For We’re seeking healthcare assistants who are: · Compassionate and resilient, with a genuine passion for person-centered care. · Experienced in UK care (minimum 12 months). · Skilled in key areas such as: Exposure to clinical complex care Personal care Manual handling Your Benefits as a TCS Healthcare Assistant We value our team and offer a package designed to support your career and wellbeing: · 24/7 Support: Clinical and operational teams available whenever you need them. · Employee Assistance Programme: Round-the-clock wellbeing support. · Upskilling & Training: Access refresher courses and specialist practical training. Shadow shifts and sign offs from a qualified nurse. Apply Today If you want a role where your care changes lives and creates possibilities, apply now. Questions? Contact us at: \uD83D\uDCE7 applications@thornburycommunityservices.co.uk \uD83D\uDCDE 0333 323 3762 #HCACH", "summaryDescription" : "Complex Care Healthcare Assistant at Thornbury Community Services. Skills: Complex care, Person-centered care. Support adult male. Attend community events", "postedDate" : "2026-06-14T19:18:49.286", "createdAt" : "2026-06-14T19:18:49.286", "lastUpdated" : "2026-06-16T00:52:45.991", "ingestTimestamp" : "2026-06-14T19:18:49.286", "mongoId" : "6a2ca40074d8ee00a09af54f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Complex care", "Person-centered care", "Personal care", "Manual handling", "Complex health needs" ], "skillCount" : 5, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 333.39807, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cbd4874d8ee00a09fd9e0", "title" : "Complex Care Healthcare Assistant", "company" : "NurtureCare", "industry" : "Healthcare", "salary" : { "min" : 23000.0, "max" : 28000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the UK market baseline for an Entry-level Complex Care Healthcare Assistant in Chesterfield, adjusted for the healthcare industry and company size." }, "location" : "Chesterfield, GB", "locations" : [ "Chesterfield", "GB" ], "timestamp" : "2026-06-16T02:02:56.733", "fingerprint" : "3fab61c9ba0cff9f5a87e70897835bd659d820e5bab5a03dba139d3ec0bd3315", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://nurturecare.breezy.hr/p/956eaad2a6bb01-complex-care-healthcare-assistant-s45-8et", "externalId" : "956eaad2a6bb01", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chesterfield", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.2352134,-1.4264097" } ], "locationText" : "Chesterfield, United Kingdom", "employmentType" : "CONTRACT", "coreResponsibilities" : "Support children and young adults, Provide complex health support, Provide additional health support, Work in home environment", "domainKnowledge" : "Complex health needs; Additional health needs", "domainList" : [ "complex-health-needs", "additional-health-needs" ], "domainSpecificKnowledge" : [ "Complex health needs", "Additional health needs" ], "workSiteFlexibility" : "Onsite", "rawDescription" : "NurtureCare is commissioned to support both children and young adults with complex health and additional health needs within the home environment. About our young adult - I am a soon to be 18 year old teenage male and I like to listen to quiet voices and silly jokes. I love Man U, Horrid Henry and", "summaryDescription" : "Complex Care Healthcare Assistant at NurtureCare. Support children and young adults. Provide complex health support", "createdAt" : "2026-06-14T19:28:30.620", "lastUpdated" : "2026-06-16T02:02:56.733", "ingestTimestamp" : "2026-06-14T19:28:30.620", "mongoId" : "6a2cbd4874d8ee00a09fd9e0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Complex health needs", "Additional health needs" ], "skillCount" : 2, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 327.27505, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7b6074d8ee00a0949588", "title" : "Senior Technical Support Associate", "company" : "Encoura", "industry" : "Education", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Technical Support Associate in the US, adjusted for the education industry and remote work." }, "location" : "United States - Remote", "locations" : [ "United States - Remote" ], "certifications" : [ "Apple Certified Mac Technical certifications" ], "timestamp" : "2026-06-15T06:56:06.702", "fingerprint" : "072ce7b6511d130c1658a2cbbee76777c6fcc532a11122c0a4f40dd0e5d2e3ad", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/encoura/jobs/4285467009", "externalId" : "4285467009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "minimumEducation" : "High School", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Apple products, Windows 11, Microsoft Office, Amazon Connect", "professionalSkills" : [ "Customer service", "Problem-solving", "Multitasking" ], "hardSkillsList" : [ "Technical support", "Account support", "Product support", "Service support" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Account support", "level" : "intermediate" }, { "name" : "Product support", "level" : "intermediate" }, { "name" : "Service support", "level" : "intermediate" } ], "majorSkills" : "Technical support, Customer service", "majorSkillsList" : [ "Technical support", "Customer service" ], "coreResponsibilities" : "Provide high-quality support, Troubleshoot technical issues, Troubleshoot product issues, Troubleshoot service issues, Aim for first-call resolution, Navigate multiple systems, Research complex concerns, Resolve complex concerns, Document interactions, Manage high-volume interactions, Escalate issues, Ensure timely resolution", "domainKnowledge" : "Apple products; Windows 11; Microsoft Office", "domainList" : [ "apple-products", "windows-11", "microsoft-office" ], "domainSpecificKnowledge" : [ "Apple products", "Windows 11", "Microsoft Office" ], "toolProficiency" : [ "Ticketing system", "Okta", "Microsoft Authenticator" ], "documentationSkills" : "Document interactions", "continuousLearning" : "Paid training; Build in-demand skills; Ongoing coaching; Ongoing support", "problemSolvingSkills" : "Troubleshoot technical issues; Troubleshoot product issues; Troubleshoot service issues; Research complex concerns; Resolve complex concerns", "specialRequirements" : "Must reside in approved state, CLEAR identity verification", "outcomesObjectives" : "Aim for first-call resolution", "qualificationsBasic" : "At least 18 years old, High school diploma, Typing speed of 25 WPM, Quiet, distraction-free workspace, Home Internet 30 Mbps download, Home Internet 15 Mbps upload, Home Internet 100ms ping or less, Cable, Fiber, or DSL internet, Wired connection required, Enroll in Multi-Factor Authentication", "qualificationsPreferred" : "Stable work history preferred, Apple Certified Mac Technical certifications, Experience in education or e-learning, Degree in technology-related field", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Role Overview We are hiring Technical Support Advisors for our virtual contact center. In this role, you’ll assist customers with account and technical issues while delivering exceptional service in a fast-paced, remote environment. A Day in the Life Provide friendly, high-quality support across phone, chat, email, and web Troubleshoot technical, product, and service issues—aiming for first-call resolution Navigate multiple systems while researching and resolving complex concerns Accurately document interactions in a ticketing system Manage high-volume interactions and multitask effectively Escalate issues when needed to ensure timely resolution About You Comfortable using computers and navigating multiple systems Comfortable with high-volume inbound calls Strong technical skills and problem-solving skills Customer-focused with excellent communication skills Flexible schedule availability (including weekends) Hands on experience supporting Apple products, Windows 11, and Microsoft Office Apple products (MacBook, MacBook Air, MacBook Pro) PCs, Windows 11, and Microsoft Office Proven ability to meet performance goals At least 18 years old with a high school diploma (or equivalent) Typing speed of 25 WPM Quiet, distraction-free workspace Must reside in an approved state* Home Internet that meets the following requirements: 30 Mbps download 15 Mbps upload 100ms ping or less Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point) WiFi is allowed; wired connection required if WiFi becomes unstable Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process CLEAR™ Candidate FAQ Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems Stable work history preferred Apple Certified Mac Technical certifications (e.g., ACMT) preferred Experience in education or e-learning preferred Degree in a technology-related field preferred What Makes This Opportunity 100% Remote Work from Home Build in-demand skills using Amazon Connect and cloud-based support tools Support a mission-driven environment serving students and educators Our Training Approach Receive paid training and build in-demand skills using Amazon Connect and cloud-based support tools Ongoing coaching and support from experienced team members will help you succeed as you settle into the role. The hourly pay rate for this position is $15.00. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, and other programs that support employee well‑being. This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs. About Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.  Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.  Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.  Applicants from California, please review the CA HR Privacy Notice.  To review our privacy policy, please click this link: https://encoura.org/privacy-policy/ ", "summaryDescription" : "Senior Technical Support Associate at Encoura. Skills: Technical support, Customer service. Provide high-quality support. Troubleshoot technical issues", "postedDate" : "2026-06-14T03:37:01.571", "createdAt" : "2026-06-14T03:37:01.571", "lastUpdated" : "2026-06-15T06:56:06.702", "ingestTimestamp" : "2026-06-14T03:37:01.571", "mongoId" : "6a2c7b6074d8ee00a0949588", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Technical support", "Account support", "Product support", "Service support", "Customer service", "Problem-solving", "Multitasking", "Apple products", "Windows 11", "Microsoft Office", "Apple Certified Mac Technical certifications", "Ticketing system", "Okta", "Microsoft Authenticator" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 326.63266, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305934f292fd229cf45c79", "title" : "Technical Product Manager (Software)", "company" : "42dot", "industry" : "PRODUCT", "salary" : { "min" : 7.5E7, "max" : 1.1E8, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Product Manager in Pangyo, South Korea, adjusted for the technology industry and company size." }, "location" : "Pangyo (Software Dream Center), South Korea", "locations" : [ "Pangyo (Software Dream Center), South Korea" ], "timestamp" : "2026-06-16T13:06:33.410", "fingerprint" : "bc05e0d8dcec78ff9d4a302a8f4fca4af33eb9d8a74cf58846df44b10d26d314", "source" : "ashby", "language" : "ko", "applyUrl" : "https://jobs.ashbyhq.com/42dot/068c2ed2-88ad-4164-8351-faad08cc9e84/application", "externalId" : "068c2ed2-88ad-4164-8351-faad08cc9e84", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pangyo", "country" : "South Korea", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "37.3947237,127.1115312" } ], "locationText" : "Pangyo, South Korea", "employmentType" : "FULL_TIME", "technicalSkills" : "Embedded SW, Software integration", "professionalSkills" : [ "Project planning", "Risk management", "Dependency management", "Technical decision making", "System integration" ], "hardSkillsList" : [ "SW issue management", "Development schedule management", "Interface management", "Communication management", "Technical issue resolution", "Platform integration", "Test coordination" ], "hardSkills" : [ { "name" : "SW issue management", "level" : "intermediate" }, { "name" : "Development schedule management", "level" : "intermediate" }, { "name" : "Interface management", "level" : "intermediate" }, { "name" : "Communication management", "level" : "intermediate" }, { "name" : "Technical issue resolution", "level" : "intermediate" }, { "name" : "Platform integration", "level" : "intermediate" }, { "name" : "Test coordination", "level" : "intermediate" } ], "majorSkills" : "Technical project management, System integration, Embedded software development", "majorSkillsList" : [ "Technical project management", "System integration", "Embedded software development" ], "coreResponsibilities" : "Manage AP and MCU SW issues, Manage development schedules, Manage lower controller interfaces, Manage communication, Manage overall SW technical schedules, Define technical decision needs, Coordinate inter-organizational collaboration, Manage complex technical project schedules, Manage project risks, Manage project dependencies, Coordinate technical issues during integration, Coordinate vehicle platform feature integration, Coordinate testing, Manage DV, PV events, Manage ASPICE issues, Manage vehicle test issues", "teamCollaboration" : "Inter-organizational collaboration; Cross-functional teams", "projectManagementSkills" : [ "Project management", "Schedule management", "Risk management", "Dependency management" ], "domainKnowledge" : "Software Defined Vehicle; Vehicle ECU; Cloud services; Network infrastructure; Embedded SW integration; Autonomous driving; IVI; Power control; SDV ECU; HW/SW integration; Lower ECUs; Sensors; CAN; Giga ethernet; 10B-T1S; I2C; SPI; Vehicle OTA; Vehicle diagnostics; ASPICE; ISO26262; FMEA", "domainList" : [ "software-defined-vehicle", "vehicle-ecu", "cloud-services", "network-infrastructure", "embedded-sw-integration", "autonomous-driving", "ivi", "power-control", "sdv-ecu", "hw-sw-integration", "lower-ecus", "sensors", "can", "giga-ethernet", "10b-t1s", "i2c", "spi", "vehicle-ota", "vehicle-diagnostics", "aspice", "iso26262", "fmea" ], "domainSpecificKnowledge" : [ "Software Defined Vehicle", "Vehicle ECU", "Cloud services", "Network infrastructure", "Embedded SW integration", "Autonomous driving", "IVI", "Power control", "SDV ECU", "HW/SW integration", "Lower ECUs", "Sensors", "CAN", "Giga ethernet", "10B-T1S", "I2C", "SPI", "Vehicle OTA", "Vehicle diagnostics", "ASPICE", "ISO26262", "FMEA" ], "toolProficiency" : [ "Confluence", "Jira" ], "documentationSkills" : "Technical specification writing", "problemSolvingSkills" : "Technical problem solving; Failure analysis", "specialRequirements" : "3-month probation period", "qualificationsBasic" : "Vehicle development experience, ECU system engineering experience, Technical project management experience, Complex technical project experience, System requirements definition experience, Technical specification writing experience, Confluence, Jira tool experience, Technical problem solving experience, Failure analysis experience, Multiple domain development experience, Development management experience", "qualificationsPreferred" : "Autonomous driving experience, IVI experience, Power control design experience, SDV ECU development experience, HW/SW integrated development experience, Upper ECU development experience, Sensor development experience, FMEA experience, ISO26262 experience, ASPICE experience, CAN communication understanding, Giga ethernet understanding, 10B-T1S communication understanding, I2C chip communication understanding, SPI chip communication understanding, Vehicle OTA understanding, Vehicle diagnostics understanding", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "WE ARE LOOKING FOR THE BEST About Us 42dot PMO는 Software Defined Vehicle(SDV) 플랫폼 개발을 위한 다양한 기술 프로젝트를 관리하며, 여러 개발 조직 간 협업을 통해 차량 소프트웨어와 하드웨어 플랫폼이 안정적으로 통합되도록 지원하는 역할을 수행합니다. Technical Product Manager (Software)는 차량과 클라우드 서비스 간 연동 기능을 중심으로 한 기술 프로젝트을 리딩합니다. 차량 ECU, 클라우드 서비스, 네트워크 인프라 등 여러 시스템이 유기적으로 동작할 수 있도록 다양한 개발 조직과 협업하며 기술적인 의사결정을 지원합니다. 이 역할은 차량의 SDV 주요 ECU들의 HW, Embedded SW통합 개발에 대한 사항들을 담당하며, 하위 제어기, 각 ECU의 Application과 Embedded SW 간의 coordination을 담당합니다. Responsibilities - AP와 MCU 기반의 SW issue, 개발 일정 관리 - 하위 제어기와의 interface, 통신 관련 관리 - SW 전반적인 technical 개발 일정 관리 - 개발 조직 간 기술적 의사 결정 필요 사항 정의 및 조직 간 협업 조율 - 복잡한 기술 프로젝트의 일정, 리스크 및 의존성 관리 - 시스템 통합 과정에서 발생 기술 이슈 조율 - 차량 플랫폼 기능 통합 및 테스트 Co-ordination - DV, PV 등의 Event와 ASPICE, 차량 단위 Test 에서의 issue 관리 Qualifications - 차량 개발, ECU 시스템 엔지니어링 경험 또는 Technical Project Management 경험 - 복잡한 기술 프로젝트에서 여러 조직과 협업하여 프로젝트 추진 경험 - 시스템 요구 사항 정의 및 Technical Specification 작성 경험 - Confluence, Jira 등 협업 Tool 확용 경험 - 기술 문제 해결 및 장애 분석 경험 - 여러 Domain 개발, 개발 관리 경험 Preferred Qualifications - 자율주행, IVI, 전력 control설계 경험 또는 SDV ECU 개발 경험 - HW/SW 통합 개발 프로젝트 경험 - 하위 ECU, Sensor를 포함하는 상위 ECU 개발, PM 경험 - FMEA, ISO26262, ASPICE 경험 - CAN, Giga ethernet, 10B-T1S 등의 외부 통신, ECU 내부 I2C, SPI 등 chip간 통신에 대한 이해 - 차량 OTA, 진단에 대한 이해 Interview Process - 서류전형 - 화상면접 (1시간 내외) - 대면 혹은 화상면접 (3시간 내외) - 최종합격 - 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. - 전형일정 및 결과는 지원서에 등록하신 이메일로 개별 안내드립니다. Additional Information - 이력서 제출 시 주민등록번호, 가족관계, 혼인 여부, 연봉, 사진, 신체조건, 출신 지역 등 채용절차법상 요구 금지된 정보는 제외 부탁드립니다. - 모든 제출 파일은 30MB 이하의 PDF 양식으로 업로드를 부탁드립니다. (이력서 업로드 중 문제가 발생한다면 지원하시고자 하는 포지션의 URL과 함께 이력서를 recruit@42dot.ai으로 전송 부탁드립니다.) - 인터뷰 프로세스 종료 후 지원자의 동의하에 평판조회가 진행될 수 있습니다. - 국가보훈대상자 및 취업보호 대상자는 관계법령에 따라 우대합니다. - 장애인 고용 촉진 및 직업재활법에 따라 장애인 등록증 소지자를 우대합니다. - 42dot은 의뢰하지 않은 서치펌의 이력서를 받지 않으며, 요청하지 않은 이력서에 대해 수수료를 지불하지 않습니다. - 3개월의 수습기간이 적용될 수 있습니다. ※ 지원 전 아래 내용을 꼭 확인해 주세요. - 42dot이 일하는 방식, 42dot Way 보러가기 → https://42dot.ai/careers/way - 42dot만의 업무몰입 프로그램, Employee Engagement Program 보러가기 → https://42dot.ai/careers/program", "summaryDescription" : "Technical Product Manager (Software) at 42dot. Skills: Technical project management, System integration, Embedded software development. Manage AP and MCU SW issues. Manage development schedules", "createdAt" : "2026-06-16T00:28:20.602", "lastUpdated" : "2026-06-16T13:06:33.410", "ingestTimestamp" : "2026-06-16T00:28:20.602", "mongoId" : "6a305934f292fd229cf45c79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "SW issue management", "Development schedule management", "Interface management", "Communication management", "Technical issue resolution", "Platform integration", "Test coordination", "Technical project management", "System integration", "Embedded software development", "Project planning", "Risk management", "Dependency management", "Technical decision making", "Project management", "Schedule management", "Software Defined Vehicle", "Vehicle ECU", "Cloud services", "Network infrastructure", "Embedded SW integration", "Autonomous driving", "IVI", "Power control", "SDV ECU", "HW/SW integration", "Lower ECUs", "Sensors", "CAN", "Giga ethernet", "10B-T1S", "I2C", "SPI", "Vehicle OTA", "Vehicle diagnostics", "ASPICE", "ISO26262", "FMEA", "Confluence", "Jira" ], "skillCount" : 40, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 326.44003, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca40074d8ee00a09af553", "title" : "Community Healthcare Assistant – Complex Care", "company" : "Thornbury Community Services", "industry" : "Healthcare", "salary" : { "min" : 18.0, "max" : 23.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "222 Grays Inn Rd, London, WC1X 8HB", "locations" : [ "222 Grays Inn Rd", "London", "WC1X 8HB" ], "timestamp" : "2026-06-16T01:29:48.268", "fingerprint" : "609ab49bf1fdd54be7a4c3505ae2b476c9a5c267b5627d36892c98cebaf971cb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tcs/jobs/7767038003", "externalId" : "7767038003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Gloucester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8653705,-2.2458192" } ], "locationText" : "Gloucester, United Kingdom", "experienceMinYears" : 12, "professionalSkills" : [ "Clinical care", "Personal care", "Manual handling" ], "majorSkills" : "Complex care, Patient management", "majorSkillsList" : [ "Complex care", "Patient management" ], "coreResponsibilities" : "Manage clinical needs, Manage social needs, Build trust with individuals, Build trust with families, Create safe environments, Empower people to take trips, Empower people to reconnect with hobbies, Empower people to thrive", "domainKnowledge" : "Complex health needs", "domainList" : [ "complex-health-needs" ], "domainSpecificKnowledge" : [ "Complex health needs" ], "documentationSkills" : "Clinical documentation", "continuousLearning" : "Refresher courses; Specialist practical training; Shadow shifts; Clinical sign-off", "specialRequirements" : "Work in an environment with cats & dogs", "outcomesObjectives" : "Help people remain at home; Help people maintain independence; Help people enjoy life", "qualificationsBasic" : "12 months UK care experience", "qualificationsPreferred" : "Experience with children, Comfortable with cats and dogs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Community Healthcare Assistant – Complex Care Location: Gloucester Shifts: Monday-Sunday: 08:00-20:00 & 20:00-08:00 (24/7) Pay Rates (including holiday pay): Days: £18.56 per hour Nights: £20.83 per hour Weekends: £23.07 per hour At Thornbury Community Services, we believe everyone deserves the chance to live life to the fullest. We’re looking for healthcare assistants who want to make a real difference - helping people with complex health needs remain at home, maintain independence, and enjoy the things that matter most to them. Your role goes beyond practical care. You’ll build trust with individuals and their families, create safe environments, and empower people to take trips, reconnect with hobbies, and thrive in their own community. Every shift is an opportunity to change a life. Why This Role Matters Joining Thornbury means being part of something bigger - giving people the chance to live with dignity, choice, and joy despite complex health needs. We would provide training & shadow shifts with a full clinical sign-off to support this client. You will work 1:1 managing all clinical and social needs for this young female. You should be committed and experienced with children & comfortable working in an environment with cats & dogs. What We’re Looking For We’re seeking healthcare assistants who are: · Compassionate and resilient, with a genuine passion for person-centered care. · Experienced in UK care (minimum 12 months). · Skilled in key areas such as: Exposure to clinical complex care Personal care Manual handling Your Benefits as a TCS Healthcare Assistant We value our team and offer a package designed to support your career and wellbeing: · 24/7 Support: Clinical and operational teams available whenever you need them. · Employee Assistance Programme: Round-the-clock wellbeing support. · Upskilling & Training: Access refresher courses and specialist practical training. Shadow shifts and sign offs from a qualified nurse. Apply Today If you want a role where your care changes lives and creates possibilities, apply now. Questions? Contact us at: \uD83D\uDCE7 applications@thornburycommunityservices.co.uk \uD83D\uDCDE 0333 323 3762 #HCAGLST", "summaryDescription" : "Community Healthcare Assistant – Complex Care at Thornbury Community Services. Skills: Complex care, Patient management. Manage clinical needs. Manage social needs", "postedDate" : "2026-06-14T20:07:20.436", "createdAt" : "2026-06-14T20:07:20.436", "lastUpdated" : "2026-06-16T01:29:48.268", "ingestTimestamp" : "2026-06-14T20:07:20.436", "mongoId" : "6a2ca40074d8ee00a09af553", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Complex care", "Patient management", "Clinical care", "Personal care", "Manual handling", "Complex health needs" ], "skillCount" : 6, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 326.2515, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cbd4874d8ee00a09fd9df", "title" : "Complex Care Healthcare Assistant", "company" : "NurtureCare", "industry" : "Healthcare", "salary" : { "min" : 21000.0, "max" : 26000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry level Complex Care Healthcare Assistant in Nottinghamshire, GB, considering the healthcare industry and part-time employment." }, "location" : "Nottinghamshire, GB", "locations" : [ "Nottinghamshire", "GB" ], "timestamp" : "2026-06-15T22:32:20.972", "fingerprint" : "5f7ba65b8c632133dc15d8f8f5fc99ceb1518abaf0db7722623895955e34b115", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://nurturecare.breezy.hr/p/27d776cb12ae01-complex-care-healthcare-assistant-nottinghamshire-derbyshire", "externalId" : "27d776cb12ae01", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Nottinghamshire", "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Nottinghamshire, United Kingdom", "employmentType" : "PART_TIME", "coreResponsibilities" : "Support children and young adults, Provide complex health support, Provide additional health support, Work in home environment, Work day shifts, Work night shifts, Work waking nights", "domainKnowledge" : "Complex health needs; Additional health needs", "domainList" : [ "complex-health-needs", "additional-health-needs" ], "domainSpecificKnowledge" : [ "Complex health needs", "Additional health needs" ], "specialRequirements" : "Adult care, 24 hours availability", "qualificationsBasic" : "Full UK driving license", "workSiteFlexibility" : "Flexible", "rawDescription" : "NurtureCare is commissioned to support both children and young adults with complex health and additional health needs within the home environment. Fully Flexible Day and Night Shifts, Waking Nights. Current hours and locations available: - NG21 - Adult care - 24 hours - MUST hold a full UK driving", "summaryDescription" : "Complex Care Healthcare Assistant at NurtureCare. Support children and young adults. Provide complex health support", "createdAt" : "2026-06-14T18:37:29.798", "lastUpdated" : "2026-06-15T22:32:20.972", "ingestTimestamp" : "2026-06-14T18:37:29.798", "mongoId" : "6a2cbd4874d8ee00a09fd9df", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Complex health needs", "Additional health needs" ], "skillCount" : 2, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 325.53522, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305934f292fd229cf45c7a", "title" : "Technical Product Manager (Hardware)", "company" : "42dot", "industry" : "PRODUCT", "salary" : { "min" : 7.5E7, "max" : 1.1E8, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Product Manager (Hardware) in the Technology industry in Pangyo, South Korea, adjusted for company size and seniority." }, "location" : "Pangyo (Software Dream Center), South Korea", "locations" : [ "Pangyo (Software Dream Center), South Korea" ], "timestamp" : "2026-06-16T09:41:22.486", "fingerprint" : "b8d4c185654409c007008fd02cf7919156cd9365a56ada74f617afd250e0816f", "source" : "ashby", "language" : "ko", "applyUrl" : "https://jobs.ashbyhq.com/42dot/c7d3b332-7f31-46a6-8f41-e4bae8af70d0/application", "externalId" : "c7d3b332-7f31-46a6-8f41-e4bae8af70d0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pangyo", "country" : "South Korea", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "37.3947237,127.1115312" } ], "locationText" : "Pangyo, South Korea", "employmentType" : "FULL_TIME", "technicalSkills" : "Embedded SW, SW issue management", "professionalSkills" : [ "Project management", "Technical decision making", "Risk management", "Dependency management", "System integration" ], "hardSkillsList" : [ "HW/SW integration", "ECU development", "Embedded software development" ], "hardSkills" : [ { "name" : "HW/SW integration", "level" : "intermediate" }, { "name" : "ECU development", "level" : "intermediate" }, { "name" : "Embedded software development", "level" : "intermediate" } ], "majorSkills" : "Technical Project Management, ECU System Engineering, HW/SW Integration", "majorSkillsList" : [ "Technical Project Management", "ECU System Engineering", "HW/SW Integration" ], "coreResponsibilities" : "Manage SW issues, Manage development schedule, Manage interface with controllers, Manage communication with controllers, Manage overall SW technical schedule, Define technical decision needs, Coordinate cross-organizational collaboration, Manage complex technical projects, Manage project risks, Manage project dependencies, Coordinate technical issue resolution, Coordinate platform feature integration, Coordinate testing, Manage issues in events, Manage issues in testing", "teamCollaboration" : "Cross-organizational collaboration", "projectManagementSkills" : [ "Technical project management", "Schedule management", "Risk management", "Dependency management" ], "domainKnowledge" : "Software Defined Vehicle; Vehicle ECU; Cloud services; Network infrastructure; HW/SW integration; Embedded SW; Vehicle platform; Autonomous driving; IVI; Power control; SDV ECU; Sub-ECU; Sensors; FMEA; ISO26262; ASPICE; CAN; Giga ethernet; 10B-T1S; I2C; SPI; Vehicle OTA; Vehicle diagnostics", "domainList" : [ "software-defined-vehicle", "vehicle-ecu", "cloud-services", "network-infrastructure", "hw-sw-integration", "embedded-sw", "vehicle-platform", "autonomous-driving", "ivi", "power-control", "sdv-ecu", "sub-ecu", "sensors", "fmea", "iso26262", "aspice", "can", "giga-ethernet", "10b-t1s", "i2c", "spi", "vehicle-ota", "vehicle-diagnostics" ], "domainSpecificKnowledge" : [ "Software Defined Vehicle", "Vehicle ECU", "Cloud services", "Network infrastructure", "HW/SW integration", "Embedded SW", "Vehicle platform", "Autonomous driving", "IVI", "Power control", "SDV ECU", "Sub-ECU", "Sensors", "FMEA", "ISO26262", "ASPICE", "CAN", "Giga ethernet", "10B-T1S", "I2C", "SPI", "Vehicle OTA", "Vehicle diagnostics" ], "toolProficiency" : [ "Confluence", "Jira" ], "documentationSkills" : "Technical specification writing", "problemSolvingSkills" : "Technical problem solving; Failure analysis", "specialRequirements" : "3 months probation", "qualificationsBasic" : "Vehicle development experience, ECU system engineering experience, Technical project management experience, Complex technical project experience, System requirements definition experience, Technical specification writing experience, Confluence, Jira tool experience, Technical problem solving experience, Failure analysis experience, Multi-domain development experience, Development management experience", "qualificationsPreferred" : "Autonomous driving experience, IVI experience, Power control design experience, SDV ECU development experience, HW/SW integration project experience, Sub-ECU, sensor development experience, Upper ECU PM experience, FMEA experience, ISO26262 experience, ASPICE experience, External communication understanding, Internal chip communication understanding, Vehicle OTA understanding, Vehicle diagnostics understanding", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "WE ARE LOOKING FOR THE BEST 42dot PMO는 Software Defined Vehicle(SDV) 플랫폼 개발을 위한 다양한 기술 프로젝트를 관리하며, 여러 개발 조직 간 협업을 통해 차량 소프트웨어와 하드웨어 플랫폼이 안정적으로 통합되도록 지원하는 역할을 수행합니다. Technical Product Manager (Hardware)는 차량과 클라우드 서비스 간 연동 기능을 중심으로 한 기술 프로젝트을 리딩합니다. 차량 ECU, 클라우드 서비스, 네트워크 인프라 등 여러 시스템이 유기적으로 동작할 수 있도록 다양한 개발 조직과 협업하며 기술적인 의사결정을 지원합니다. 이 역할은 차량의 SDV 주요 ECU들의 HW, Embedded SW통합 개발에 대한 사항들을 담당하며, 하위 제어기, 각 ECU의 Application과 Embedded SW 간의 coordination을 담당합니다. Responsibilities - AP와 MCU 기반의 SW issue, 개발 일정 관리 - 하위 제어기와의 interface, 통신 관련 관리 - SW 전반적인 technical 개발 일정 관리 - 개발 조직 간 기술적 의사 결정 필요 사항 정의 및 조직 간 협업 조율 - 복잡한 기술 프로젝트의 일정, 리스크 및 의존성 관리 - 시스템 통합 과정에서 발생 기술 이슈 조율 - 차량 플랫폼 기능 통합 및 테스트 Co-ordination - DV, PV 등의 Event와 ASPICE, 차량 단위 Test 에서의 issue 관리 Qualifications - 차량 개발, ECU 시스템 엔지니어링 경험 또는 Technical Project Management 경험 - 복잡한 기술 프로젝트에서 여러 조직과 협업하여 프로젝트 추진 경험 - 시스템 요구 사항 정의 및 Technical Specification 작성 경험 - Confluence, Jira 등 협업 Tool 확용 경험 - 기술 문제 해결 및 장애 분석 경험 - 여러 Domain 개발, 개발 관리 경험 Preferred Qualifications - 자율주행, IVI, 전력 control설계 경험 또는 SDV ECU 개발 경험 - HW/SW 통합 개발 프로젝트 경험 - 하위 ECU, Sensor를 포함하는 상위 ECU 개발, PM 경험 - FMEA, ISO26262, ASPICE 경험 - CAN, Giga ethernet, 10B-T1S 등의 외부 통신, ECU 내부 I2C, SPI 등 chip간 통신에 대한 이해 - 차량 OTA, 진단에 대한 이해 Interview Process - 서류전형 - 화상면접 (1시간 내외) - 대면 혹은 화상면접 (3시간 내외) - 최종합격 - 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. - 전형일정 및 결과는 지원서에 등록하신 이메일로 개별 안내드립니다. Additional Information - 이력서 제출 시 주민등록번호, 가족관계, 혼인 여부, 연봉, 사진, 신체조건, 출신 지역 등 채용절차법상 요구 금지된 정보는 제외 부탁드립니다. - 모든 제출 파일은 30MB 이하의 PDF 양식으로 업로드를 부탁드립니다. (이력서 업로드 중 문제가 발생한다면 지원하시고자 하는 포지션의 URL과 함께 이력서를 recruit@42dot.ai으로 전송 부탁드립니다.) - 인터뷰 프로세스 종료 후 지원자의 동의하에 평판조회가 진행될 수 있습니다. - 국가보훈대상자 및 취업보호 대상자는 관계법령에 따라 우대합니다. - 장애인 고용 촉진 및 직업재활법에 따라 장애인 등록증 소지자를 우대합니다. - 42dot은 의뢰하지 않은 서치펌의 이력서를 받지 않으며, 요청하지 않은 이력서에 대해 수수료를 지불하지 않습니다. - 3개월의 수습기간이 적용될 수 있습니다. ※ 지원 전 아래 내용을 꼭 확인해 주세요. - 42dot이 일하는 방식, 42dot Way 보러가기 → https://42dot.ai/careers/way - 42dot만의 업무몰입 프로그램, Employee Engagement Program 보러가기 → https://42dot.ai/careers/program", "summaryDescription" : "Technical Product Manager (Hardware) at 42dot. Skills: Technical Project Management, ECU System Engineering, HW/SW Integration. Manage SW issues. Manage development schedule", "createdAt" : "2026-06-16T00:26:41.158", "lastUpdated" : "2026-06-16T09:41:22.486", "ingestTimestamp" : "2026-06-16T00:26:41.158", "mongoId" : "6a305934f292fd229cf45c7a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "HW/SW integration", "ECU development", "Embedded software development", "Technical Project Management", "ECU System Engineering", "HW/SW Integration", "Project management", "Technical decision making", "Risk management", "Dependency management", "System integration", "Technical project management", "Schedule management", "Software Defined Vehicle", "Vehicle ECU", "Cloud services", "Network infrastructure", "Embedded SW", "Vehicle platform", "Autonomous driving", "IVI", "Power control", "SDV ECU", "Sub-ECU", "Sensors", "FMEA", "ISO26262", "ASPICE", "CAN", "Giga ethernet", "10B-T1S", "I2C", "SPI", "Vehicle OTA", "Vehicle diagnostics", "Confluence", "Jira" ], "skillCount" : 37, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 324.4814, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305c97f292fd229cf629b3", "title" : "Complex Care Management Team Lead", "industry" : "Healthcare", "salary" : { "min" : 98000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Complex Care Management Team Lead in Boston, USA, adjusted for the healthcare industry and full-time employment." }, "location" : "Boston, MA", "locations" : [ "Boston, MA" ], "timestamp" : "2026-06-16T06:25:31.909", "fingerprint" : "1b03c08b63923ac0e772bd77bd00b918d8974a2db42c6acecc295a057cbf183e", "source" : "jazzhr", "language" : "en", "externalId" : "MUtAie6mQw", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Complex Care Management Team Lead", "createdAt" : "2026-06-15T22:25:05.694", "lastUpdated" : "2026-06-16T06:25:31.909", "ingestTimestamp" : "2026-06-15T22:25:05.694", "mongoId" : "6a305c97f292fd229cf629b3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 98000, "salaryAnnualMax" : 145000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.44444445, "_score" : 321.12494, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca3f274d8ee00a09aeb43", "title" : "ServiceNow Technical Consultant-Operations", "company" : "Sigital", "industry" : "Consulting", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-seniority ServiceNow Technical Consultant-Operations in the technology industry, adjusted for remote work in India." }, "location" : "Columbus, OH", "locations" : [ "Columbus", "OH" ], "timestamp" : "2026-06-15T09:29:04.342", "fingerprint" : "23f76d24a0c5e7b66c686b1445d3d947d5a5ea6b137a039f97a51f4562fb47b6", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://sigital-llc.breezy.hr/p/582a328fa07c-servicenow-technical-consultant-operations-remote", "externalId" : "582a328fa07c", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "technicalSkills" : "ServiceNow", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Platform troubleshooting", "Advisory support", "Light development" ], "hardSkills" : [ { "name" : "Platform troubleshooting", "level" : "intermediate" }, { "name" : "Advisory support", "level" : "intermediate" }, { "name" : "Light development", "level" : "intermediate" } ], "majorSkills" : "ServiceNow delivery", "majorSkillsList" : [ "ServiceNow delivery" ], "coreResponsibilities" : "Support day-to-day ServiceNow delivery, Troubleshoot platform issues, Provide advisory support, Perform light development work", "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "Experienced ServiceNow Technical Consultant", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Sigital is looking for an experienced, ServiceNow Technical Consultant – Operations supports day-to-day ServiceNow delivery across one or more client accounts within the Committed Capacity practice. This role focuses on platform troubleshooting, advisory support, and light development work. The co", "summaryDescription" : "ServiceNow Technical Consultant-Operations at Sigital. Skills: ServiceNow delivery. Support day-to-day ServiceNow delivery. Troubleshoot platform issues", "createdAt" : "2026-06-14T05:27:22.691", "lastUpdated" : "2026-06-15T09:29:04.342", "ingestTimestamp" : "2026-06-14T05:27:22.691", "mongoId" : "6a2ca3f274d8ee00a09aeb43", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Platform troubleshooting", "Advisory support", "Light development", "ServiceNow delivery", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 317.90668, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2ca40074d8ee00a09af550", "title" : "Complex Care Healthcare Assistant", "company" : "Thornbury Community Services", "industry" : "Healthcare", "salary" : { "min" : 18.0, "max" : 23.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "222 Grays Inn Rd, London, WC1X 8HB", "locations" : [ "222 Grays Inn Rd", "London", "WC1X 8HB" ], "certifications" : [ "Shadow shifts sign offs" ], "timestamp" : "2026-06-16T06:07:52.734", "fingerprint" : "d56b635eab0d09039563bb5297942f915db57077c1f84507fffa087b1aff5669", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tcs/jobs/6353976003", "externalId" : "6353976003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cheltenham", "state" : "Gloucestershire", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8995685,-2.0711559" } ], "locationText" : "Cheltenham, Gloucestershire, United Kingdom", "experienceMinYears" : 1, "professionalSkills" : [ "Complex care", "Manual handling" ], "majorSkills" : "Person-centered care", "majorSkillsList" : [ "Person-centered care" ], "coreResponsibilities" : "Support individual at home, Support individual at events, Build trust with individuals, Build trust with families, Create safe environments, Empower people to take trips, Empower people to reconnect with hobbies, Empower people to thrive", "domainKnowledge" : "Complex health needs", "domainList" : [ "complex-health-needs" ], "domainSpecificKnowledge" : [ "Complex health needs" ], "continuousLearning" : "Refresher courses; Specialist practical training", "specialRequirements" : "Comfortable working with animals", "qualificationsBasic" : "12 months UK care experience", "qualificationsPreferred" : "Manual driving license, Experience with dogs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Community Healthcare Assistant – Complex Care (Female) Location: Cheltenham, Gloucestershire Shifts: Days - 07:00-15:00, 07:00-20:00 & 14:00-23:00 Pay Rates (including holiday pay): Days: £18.56 per hour Nights: £20.83 per hour Weekends: £23.07 per hour At Thornbury Community Services, we believe everyone deserves the chance to live life to the fullest. We’re looking for healthcare assistants who want to make a real difference - helping people with complex health needs remain at home, maintain independence, and enjoy the things that matter most to them. Your role goes beyond practical care. You’ll build trust with individuals and their families, create safe environments, and empower people to take trips, reconnect with hobbies, and thrive in their own community. Every shift is an opportunity to change a life. Why This Role Matters Joining Thornbury means being part of something bigger - giving people the chance to live with dignity, choice, and joy despite complex health needs. In the role, you will support an adult male in living an independent life, attending events in the community as well as supporting at home. You will need to have a manual driving license and be comfortable working in an environment with dogs and other animals. What We’re Looking For We’re seeking healthcare assistants who are: · Compassionate and resilient, with a genuine passion for person-centered care. · Experienced in UK care (minimum 12 months). · Skilled in key areas such as: Exposure to clinical complex care Personal care Manual handling Your Benefits as a TCS Healthcare Assistant We value our team and offer a package designed to support your career and wellbeing: · 24/7 Support: Clinical and operational teams available whenever you need them. · Employee Assistance Programme: Round-the-clock wellbeing support. · Upskilling & Training: Access refresher courses and specialist practical training. Shadow shifts and sign offs from a qualified nurse. Apply Today If you want a role where your care changes lives and creates possibilities, apply now. Questions? Contact us at: \uD83D\uDCE7 applications@thornburycommunityservices.co.uk \uD83D\uDCDE 0333 323 3762 #HCACH", "summaryDescription" : "Complex Care Healthcare Assistant at Thornbury Community Services. Skills: Person-centered care. Support individual at home. Support individual at events", "postedDate" : "2026-06-14T20:10:26.889", "createdAt" : "2026-06-14T20:10:26.889", "lastUpdated" : "2026-06-16T06:07:52.734", "ingestTimestamp" : "2026-06-14T20:10:26.889", "mongoId" : "6a2ca40074d8ee00a09af550", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Person-centered care", "Complex care", "Manual handling", "Complex health needs", "Shadow shifts sign offs" ], "skillCount" : 5, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 317.70273, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c7aff74d8ee00a0947d55", "title" : "Technical Account Manager", "company" : "RTB House", "industry" : "Technology", "salary" : { "min" : 55000.0, "max" : 80000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Account Manager in the Technology industry in France, adjusted for seniority and company size." }, "location" : "Poland", "locations" : [ "Poland" ], "timestamp" : "2026-06-16T01:12:07.756", "fingerprint" : "cd16d8f68604c2b52e0ef4a0354b028c6bd31d1f5e6450ad837c652ecba7ccf6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/rtbhouse/jobs/4857600101", "externalId" : "4857600101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "France", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "France", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "HTML, JavaScript, Apps Script, Python, API, Google Chrome DevTools, Google Tag Manager, Google Analytics 4", "professionalSkills" : [ "Campaign optimization", "Systems integration", "Customer support" ], "hardSkillsList" : [ "Analytical skills" ], "hardSkills" : [ { "name" : "Analytical skills", "level" : "intermediate" } ], "majorSkills" : "Technical operations, Campaign optimization, Client integration", "majorSkillsList" : [ "Technical operations", "Campaign optimization", "Client integration" ], "coreResponsibilities" : "Conduct technical operations, Coordinate technical issues, Support technical integration, Work closely with sales teams, Monitor campaign effectiveness, Analyze campaign effectiveness, Propose optimization solutions", "teamCollaboration" : "Work with sales teams", "domainKnowledge" : "Performance marketing; Deep Learning AI; AdTech; E-commerce advertising", "domainList" : [ "performance-marketing", "deep-learning-ai", "adtech", "e-commerce-advertising" ], "domainSpecificKnowledge" : [ "Performance marketing", "Deep Learning AI", "AdTech", "E-commerce advertising" ], "toolProficiency" : [ "Google Chrome DevTools", "Google Tag Manager", "Google Analytics 4" ], "continuousLearning" : "Training program; Professional development", "problemSolvingSkills" : "Debugging; Optimization", "outcomesObjectives" : "Achieve internal goals; Achieve external goals", "qualificationsBasic" : "2+ years of experience in tech support, 2+ years of experience in analytical roles, 2+ years of experience in campaign optimization, Experience in one or more programming languages, Experience in systems integration via API, Experience with debugging tools, Experience using Google Analytics 4, Fluency in English", "qualificationsPreferred" : "MMP knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Location: France We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. We're looking for a Technical Account Manager to join rtb.com, where we are developing a self-service advertising platform that enables smaller e-commerce brands to independently run effective display campaigns powered by artificial intelligence. You Will: Conduct the technical operations for our clients; Coordination of all technical issues with regards to online campaign launching and running process; Support technical integration between rtb.com and client’s e-commerce platform; Work closely with sales teams to deliver high standards of customer service; Monitor and analyze the effectiveness of online campaigns; Propose optimization solutions for processes in order to achieve both internal and external goals. Desired Experience: 2+ years of experience in tech support, analytical roles, and campaign optimization within digital marketing - must have; Experience in one or more programming languages (e. g. HTML, JavaScript, Apps Script, Python) or experience in the systems integration via API Experience with debugging tools (e. g. Google Chrome DevTools), Google Tag Manager. Experience in using Google Analytics 4, MMP knowledge will be an advantage; Fluency in English Strong analytical skills are a must; High level of motivation and willingness to learn; Good time management skills and attention to detail; We Offer: We believe in a healthy work-life balance and therefore prioritize flexible working arrangements - you decide whether you want to work remotely, from our office in France, or even temporarily from any other location in the world; A top-of-the-market compensation package and an attractive bonus scheme; An international working environment that inspires you and enables you to develop projects as part of a highly qualified cross-functional team; Training program, budget, and the tools necessary to develop professional skills and personally A rewarding career in a friendly and inspiring atmosphere with no corporate habits and a growing dynamic multi-cultural team. Apply now! You don't need to tick every box to apply. 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Work collaboratively within team; Collaborate with other technical teams; Collaborate with University departments", "domainKnowledge" : "Chemical engineering; Biomolecular engineering; Hazardous substances; Compressed gases; Cryogens; Biological substances", "domainList" : [ "chemical-engineering", "biomolecular-engineering", "hazardous-substances", "compressed-gases", "cryogens", "biological-substances" ], "domainSpecificKnowledge" : [ "Chemical engineering", "Biomolecular engineering", "Hazardous substances", "Compressed gases", "Cryogens", "Biological substances" ], "communicationSkills" : "Customer-facing communications", "documentationSkills" : "Safety documentation", "innovationCreativity" : "Enable innovative teaching; Enable innovative research", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Full strength and range of movement, Flexible joints, Lift, carry, push, pull, Manipulate items, Tolerate repetitive physical tasks", "outcomesObjectives" : "Strengthen education support outcomes; Enhance research support outcomes; Improve efficiency; Improve service delivery", "qualificationsBasic" : "Bachelor's degree in chemical engineering or related field, Relevant training and experience, Experience providing technical support, Experience providing training, Experience providing routine maintenance on chemical engineering equipment, Experience providing routine maintenance on laboratory equipment, Experience engaging with external parties, Experience coordinating repair of equipment, Experience coordinating procurement of equipment, Experience in safe handling of biological substances, Experience in safe handling of hazardous substances, Experience in safe storage of biological substances, Experience in safe storage of hazardous substances, Experience in safe disposal of biological substances, Experience in safe disposal of hazardous substances, Experience adhering to WHS compliance, Experience improving WHS compliance, Full strength and range of movement in both arms, Flexible joints to lift, carry, push, pull, Ability to manipulate items, Tolerate repetitive physical tasks, Unrestricted work rights in Australia", "qualificationsPreferred" : "Experience or qualification in process control, Experience or qualification in industrial chemical engineering, Experience or qualification in WHS compliance, Experience or qualification in electronics, Experience or qualification in additive manufacturing, Experience or qualification in machining, Experience or qualification in CAD", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "* **Full time, fixed term position until 30th October 2026. Located at the Electrical Engineering Building (J03) on the Darlington Campus** * **Deliver hands-on support for research operations, teaching activities, and outreach demonstrations** * **Base Salary HEO6 $107,12 - $115,686 + 17% superannuation** **About the opportunity** The University of Sydney is welcoming applications for motivated and experienced **Technical Officer (****Chemical and Biomolecular Engineering)** to join the Central Operations Services (COS) Engineering Delivery Team and provide high-quality technical services within the designated area of responsibility to strengthen and enhance education and research support outcomes. The **Technical Officer** (**Chemical and Biomolecular Engineering)** will work independently and collaboratively within the team to contribute high quality technical services that support teaching and research activities within the designated areas of responsibility. This role involves delivering hands on assistance for practical classes, demonstrations, and research operations, maintaining and operating laboratory equipment and managing inventories. The **Technical Officer** will also provide guidance and training for staff and students, contribute to the development of safety documentation, and ensure compliance with Work Health and Safety standards in alignment with University policies and legislation. The position requires strong problem solving and communication skills to manage the delivery of technical support and resolve issues impacting the research operations of academic staff and students. You will be responsible for setting up and operating complex or bespoke laboratory equipment, preparing operating procedures, and assisting with the implementation of new processes, systems, and ways of working to improve efficiency and service delivery. Collaboration with other technical teams and University departments will be essential to support resource sharing and consistent practices. This is an opportunity to play a key role in enabling innovative teaching and research in a safe and well managed environment. Your key responsibilities will be to: * deliver technical support and services in accordance with the role and tailor services to user/client requirements within remit and escalate service gaps/feedback as appropriate * support the effective utilisation of resources within the designated area of responsibility, ensuring that the work area’s education/research requirements are effectively met * lead by example by demonstrating a strong adherence to established WHS and compliance procedures, and maintain professionalism in all customer-facing activities and communications * support teaching operations and deliver training to facility users in the safe operation of equipment, building inductions, and general laboratory procedures * contribute to a positive, professional and customer focused team culture * collaborate with other technical support teams across the university and support the operations of projects managed centrally as required. **About you** * bachelor's degree in chemical engineering or in a related field or relevant training and experience * experience in providing technical support, training, and routine maintenance on common chemical engineering or laboratory equipment in a research or teaching laboratory environment * experience engaging with external parties or contractors to coordinate repair or procurement of equipment to maintain research continuity * experience in the safe handling/storage/disposal of biological and hazardous substances (e.g., chemicals, waste, compressed gases and cryogens) and relevant experience in adhering to and improving WHS compliance in modern laboratory environments * strong communication and relationship building skills, with an ability to establish and maintain working relationships with customers * full strength and range of movement in both arms and flexible joints to lift, carry, push, pull a variety of loads; ability to manipulate items and tolerate repetitive physical tasks * possess experience or qualification in process control, industrial chemical engineering and WHS compliance or other relevant practical engineering skills (electronics, additive manufacturing, machining, CAD) (desirable). **Sponsorship / work rights for** **Australia** You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment. **Pre-employment checks** Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to [Prevent and Eliminate Gender-Based Violence](https://www.sydney.edu.au/about-us/vision-and-values/safety-and-respect/sexual-harm-and-gender-based-violence.html) you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. **EEO statement** At the University of Sydney, our shared values are [trust, accountability and excellence](https://www.sydney.edu.au/about-us/vision-and-values.html) and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to [diversity and inclusion](https://www.sydney.edu.au/about-us/vision-and-values/diversity.html), evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of [Aboriginal and Torres Strait Islander People](https://www.sydney.edu.au/about-us/careers-at-sydney/indigenous-careers.html), [women](https://www.sydney.edu.au/about-us/vision-and-values/diversity/gender-equity.html), [people living with a disability](https://www.sydney.edu.au/about-us/careers-at-sydney/careers-for-people-with-disability.html), [people from culturally and linguistically diverse backgrounds](https://www.sydney.edu.au/about-us/vision-and-values/diversity/cultural-diversity.html), and those who identify as [LGBTQIA+](https://www.sydney.edu.au/about-us/vision-and-values/diversity/lgbtiq-community.html). We welcome applications from candidates from all backgrounds. We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. [Find out more about our work on diversity and inclusion](http://sydney.edu.au/about-us/vision-and-values/diversity.html). **How to apply** Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the **Apply** button at the top of the page. For employees of the University or contingent workers, please login into your [**Workday**](https://sydney.edu.au/workday) account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply. For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Kevin Lim, Recruitment Operations by email to [kevin.lim@sydney.edu.au](mailto:kevin.lim@sydney.edu.au). **©** The University of Sydney The University reserves the right not to proceed with any appointment. Click to view the [Position Description](https://unisyd.sharepoint.com/:b:/s/WorkdayIntegration/IQAMFtUXkONXRrlfePHNQ8AqAR5Z9jDUv3SdCaqyf7uyYQs?download=1) for this role. **Applications Close** Monday 29 June 2026 11:59 PM", "summaryDescription" : "Technical Officer (Chemical and Biomolecular Engineering) at The University of Sydney. Skills: Technical support, Laboratory operations, WHS compliance. Deliver technical support. Deliver technical services", "postedDate" : "2026-06-16T03:44:04.607", "createdAt" : "2026-06-16T03:44:04.600", "lastUpdated" : "2026-06-16T12:22:32.535", "ingestTimestamp" : "2026-06-16T03:44:04.600", "mongoId" : "6a305571f292fd229cf1f9c0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://usyd.wd105.myworkdayjobs.com/USYD_EXTERNAL_CAREER_SITE/job/Darlington-Campus/Technical-Officer--Chemical-and-Biomolecular-Engineering-_0152371-2", "salaryAnnualMin" : 222560, "salaryAnnualMax" : 222560, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Equipment operation", "Procedure preparation", "Safety compliance", "Problem solving", "Relationship building", "Technical support", "Laboratory operations", "WHS compliance", "Technical services", "Research support", "Teaching support", "Laboratory equipment maintenance", "Inventory management", "Safety documentation development", "Process control", "Industrial chemical engineering", "Electronics", "Additive manufacturing", "Machining", "CAD", "Chemical engineering", "Biomolecular engineering", "Hazardous substances", "Compressed gases", "Cryogens", "Biological substances" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 315.74023, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7aff74d8ee00a0947d61", "title" : "Technical Account Manager", "company" : "RTB House", "industry" : "Technology", "salary" : { "min" : 60000.0, "max" : 90000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Account Manager in the UK Technology industry, adjusted for company size and seniority." }, "location" : "Poland", "locations" : [ "Poland" ], "timestamp" : "2026-06-16T02:09:54.776", "fingerprint" : "506dd7afc18d783c6f992048a9047d397893b13ff246c9967e523af7be44ed8b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/rtbhouse/jobs/4841739101", "externalId" : "4841739101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "HTML, JavaScript, Apps Script, Python, API, Google Chrome DevTools, Google Tag Manager, Google Analytics 4", "professionalSkills" : [ "Customer support", "Campaign optimization", "System integration", "Analytical skills" ], "hardSkillsList" : [ "Deep Learning AI" ], "hardSkills" : [ { "name" : "Deep Learning AI", "level" : "intermediate" } ], "majorSkills" : "Technical operations, Campaign management, Client integration", "majorSkillsList" : [ "Technical operations", "Campaign management", "Client integration" ], "coreResponsibilities" : "Conduct technical operations, Coordinate technical issues, Support technical integration, Work closely with sales teams, Monitor campaign effectiveness, Analyze campaign effectiveness, Propose optimization solutions", "teamCollaboration" : "Sales teams", "domainKnowledge" : "Performance marketing; Deep Learning AI; AdTech; E-commerce", "domainList" : [ "performance-marketing", "deep-learning-ai", "adtech", "e-commerce" ], "domainSpecificKnowledge" : [ "Performance marketing", "Deep Learning AI", "AdTech", "E-commerce" ], "toolProficiency" : [ "Google Chrome DevTools", "Google Tag Manager", "Google Analytics 4" ], "continuousLearning" : "Training program; Professional development", "problemSolvingSkills" : "Debugging; Optimization", "outcomesObjectives" : "Achieve internal goals; Achieve external goals", "qualificationsBasic" : "2+ years of experience in tech support, 2+ years of experience in analytical roles, 2+ years of experience in campaign optimization, Experience in one or more programming languages, Experience in systems integration via API, Experience with debugging tools, Experience using Google Analytics 4, Fluency in English", "qualificationsPreferred" : "MMP knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Location: UK We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. We're looking for a Technical Account Manager to join rtb.com, where we are developing a self-service advertising platform that enables smaller e-commerce brands to independently run effective display campaigns powered by artificial intelligence. You Will: Conduct the technical operations for our clients; Coordination of all technical issues with regards to online campaign launching and running process; Support technical integration between rtb.com and client’s e-commerce platform; Work closely with sales teams to deliver high standards of customer service; Monitor and analyze the effectiveness of online campaigns; Propose optimization solutions for processes in order to achieve both internal and external goals. Desired Experience: 2+ years of experience in tech support, analytical roles, and campaign optimization within digital marketing - must have; Experience in one or more programming languages (e. g. HTML, JavaScript, Apps Script, Python) or experience in the systems integration via API Experience with debugging tools (e. g. Google Chrome DevTools), Google Tag Manager. Experience in using Google Analytics 4, MMP knowledge will be an advantage; Fluency in English Strong analytical skills are a must; High level of motivation and willingness to learn; Good time management skills and attention to detail; We Offer: We believe in a healthy work-life balance and therefore prioritize flexible working arrangements - you decide whether you want to work remotely, from our office in UK, or even temporarily from any other location in the world; A top-of-the-market compensation package and an attractive bonus scheme; An international working environment that inspires you and enables you to develop projects as part of a highly qualified cross-functional team; Training program, budget, and the tools necessary to develop professional skills and personally A rewarding career in a friendly and inspiring atmosphere with no corporate habits and a growing dynamic multi-cultural team. Apply now! You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it. Information for Applicants: UK", "summaryDescription" : "Technical Account Manager at RTB House. Skills: Technical operations, Campaign management, Client integration. Conduct technical operations. 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Internal teams; Third-party vendors; Development teams; Support teams; Client teams", "projectManagementSkills" : [ "Incident management", "Problem management", "Change management" ], "domainKnowledge" : "Electronic trading systems; Financial services applications; FIX protocol versions; Trading message workflows; Equities; FX; Capital markets; Trading systems; Trade lifecycle processes; Financial technology", "domainList" : [ "electronic-trading-systems", "financial-services-applications", "fix-protocol-versions", "trading-message-workflows", "equities", "fx", "capital-markets", "trading-systems", "trade-lifecycle-processes", "financial-technology" ], "domainSpecificKnowledge" : [ "Electronic trading systems", "Financial services applications", "FIX protocol versions", "Trading message workflows", "Equities", "FX", "Capital markets", "Trading systems", "Trade lifecycle processes", "Financial technology" ], "toolProficiency" : [ "ServiceNow", "Jira Service Desk" ], "communicationSkills" : "Customer service reporting; Incident summaries", "documentationSkills" : "Knowledge base content; Service documentation", "continuousLearning" : "Career development opportunities", "problemSolvingSkills" : "Incident resolution; Service improvement identification", "specialRequirements" : "US West Coast working hours", "outcomesObjectives" : "Timely resolution of incidents; Strengthen team capability", "qualificationsBasic" : "8+ years supporting electronic trading platforms, FIX protocol expertise, Capital markets knowledge, Trading systems knowledge, ITIL-based service management experience, Proficiency with support and CRM tools, Scripting skills, Unix/Linux (bash) skills, Basic software testing capabilities", "qualificationsPreferred" : "Mentoring junior engineers", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Provide advanced Level 2 technical support for electronic trading systems, ensuring timely resolution of incidents within SLA frameworks. Act as a senior escalation point for customers, internal teams, and third-party vendors on complex service issues. Lead incident management activities, including coordination of major incidents and resolution of stalled or breached tickets. Maintain and enhance knowledge base content, service documentation, and operational support tools. Deliver customer service reporting, performance metrics, and incident summaries on a regular and ad hoc basis. Ensure adherence to ITSM processes, change control procedures, and service management standards. Collaborate with development and support teams to identify service improvements and drive process optimization. Provide guidance, coaching, and training to junior support staff to strengthen team capability. Requirements: 8+ years of experience supporting electronic trading platforms or financial services applications in a technical support environment. Strong expertise in the FIX protocol (versions 4.2–5.0) and trading message workflows across asset classes such as equities and FX. Solid understanding of capital markets, trading systems, and end-to-end trade lifecycle processes. Experience configuring, deploying, and supporting trading solutions, including workflow definition and client deployments. Strong ITIL-based service management experience, including incident, problem, and change management processes. Proficiency with support and CRM tools such as ServiceNow, Jira Service Desk, or similar platforms. Technical skills including scripting, Unix/Linux (bash), and basic software testing capabilities. Strong communication and stakeholder management skills with the ability to work across technical and non-technical teams. Ability to mentor junior engineers and contribute to team development and knowledge sharing. Benefits: Competitive compensation aligned with senior technical support expertise Remote work setup with structured US West Coast working hours Exposure to advanced electronic trading systems and global capital markets Opportunity to work on mission-critical, high-impact financial technology platforms Collaborative environment working closely with engineering, product, and client teams Career development opportunities in financial technology and trading systems support Structured, process-driven environment with strong emphasis on operational excellence Paid US holidays and standard benefits aligned with employment regulations. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Analyst. Skills: Technical support, FIX protocol, Incident management. Provide Level 2 technical support. Resolve incidents within SLAs", "postedDate" : "2026-06-15T06:32:03.387", "createdAt" : "2026-06-15T06:32:03.387", "lastUpdated" : "2026-06-16T10:07:54.373", "ingestTimestamp" : "2026-06-16T03:22:06.512", "mongoId" : "6a30511af292fd229cefa5d0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Technical support", "Incident management", "Knowledge base maintenance", "Service documentation", "Customer service reporting", "Performance metrics", "Change control procedures", "Service management standards", "Customer deployments", "Workflow definition", "Mentoring", "FIX protocol", "Stakeholder management", "Service improvement identification", "Process optimization", "Problem management", "Change management", "Electronic trading systems", "Financial services applications", "FIX protocol versions", "Trading message workflows", "Equities", "FX", "Capital markets", "Trading systems", "Trade lifecycle processes", "Financial technology", "ServiceNow", "Jira Service Desk" ], "skillCount" : 29, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 314.8803, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6c3274d8ee00a09176e1", "title" : "Technical Assistant", "company" : "Herotel", "industry" : "Technology", "salary" : { "min" : 130000.0, "max" : 195000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Technical Assistant in Tshwane, South Africa, adjusted for the technology industry." }, "location" : "Tshwane, ZA", "locations" : [ "Tshwane", "ZA" ], "timestamp" : "2026-06-16T06:04:58.738", "fingerprint" : "2d416e4c02874bd37625a401449733262cbf29d21b63c4560cdb519a352daf46", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://herotel-5f74feffb7e1.breezy.hr/p/83887bf81127-technical-assistant", "externalId" : "83887bf81127", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tshwane", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-25.7459277,28.1879101" } ], "locationText" : "Tshwane, South Africa", "employmentType" : "FULL_TIME", "majorSkills" : "Fibre optic systems, Wireless systems", "majorSkillsList" : [ "Fibre optic systems", "Wireless systems" ], "coreResponsibilities" : "Assist with installations, Assist with troubleshooting, Assist with maintaining fibre optic systems, Assist with maintaining wireless systems", "domainKnowledge" : "Fibre optic systems; Wireless systems", "domainList" : [ "fibre-optic-systems", "wireless-systems" ], "domainSpecificKnowledge" : [ "Fibre optic systems", "Wireless systems" ], "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "Fibre optic installations, Wireless systems troubleshooting, Fibre optic systems maintenance, Wireless systems maintenance", "workSiteFlexibility" : "Onsite", "rawDescription" : "Applications are invited for the Technical Assistant position to be based in Tshwane.PURPOSE OF THE ROLE: The Technical Assistant’s main duty will be assisting with installations, troubleshooting, and maintaining all fibre optic and wireless systems. Key Performance Areas would include, but are n", "summaryDescription" : "Technical Assistant at Herotel. Skills: Fibre optic systems, Wireless systems. Assist with installations. Assist with troubleshooting", "createdAt" : "2026-06-14T18:42:24.502", "lastUpdated" : "2026-06-16T06:04:58.738", "ingestTimestamp" : "2026-06-14T18:42:24.502", "mongoId" : "6a2c6c3274d8ee00a09176e1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Fibre optic systems", "Wireless systems" ], "skillCount" : 2, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 314.08173, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2cfe1d74d8ee00a0ab2095", "title" : "Associate Technical Consultant", "company" : "Razorpay Software Private Limited", "industry" : "FinTech", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Associate Technical Consultant in FinTech in India, adjusted for company size and industry." }, "location" : "Payments", "locations" : [ "Payments" ], "timestamp" : "2026-06-15T11:32:56.218", "fingerprint" : "1d9bd048f261f0cd0f8164dfc990b96ccd4fc9c16300ff85814c2a58ed6a5cfb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/razorpaysoftwareprivatelimited/jobs/4701920005", "externalId" : "4701920005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "minimumEducation" : "Bachelor's", "technicalSkills" : "HTML, CSS, JS, Angular, Flutter, React Native, Java, C++, Python, Go", "professionalSkills" : [ "Technical support", "Consulting", "Best practices", "Troubleshooting", "Debugging" ], "hardSkillsList" : [ "API knowledge", "Plugin knowledge" ], "hardSkills" : [ { "name" : "API knowledge", "level" : "intermediate" }, { "name" : "Plugin knowledge", "level" : "intermediate" } ], "majorSkills" : "Technical consulting, Payment gateway, API troubleshooting", "majorSkillsList" : [ "Technical consulting", "Payment gateway", "API troubleshooting" ], "coreResponsibilities" : "Address technical queries, Communicate technical issues, Discuss solutions with CXOs, Identify irregularities in functionality, Provide timely resolution, Assist with Level 2/3 support, Report issues or bugs, Capture issues in CRM, Update progress on CRM, Act as advocate for technical queries, Enhance merchant experience, Provide support for technical issues, Resolve extremely complex issues", "teamCollaboration" : "Internal departments; Product teams; Software engineering teams; Sales team", "domainKnowledge" : "Payment gateway domain", "domainList" : [ "payment-gateway-domain" ], "domainSpecificKnowledge" : [ "Payment gateway domain" ], "toolProficiency" : [ "Jira", "FreshDesk" ], "communicationSkills" : "Explain complex information", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "specialRequirements" : "May travel to client sites", "qualificationsBasic" : "B. Tech/M. Tech degree, Internship experience", "qualificationsPreferred" : "Up-to-date technical knowledge, In payment gateway domain, Ability for in-depth understanding, Of multiple products and processes, Good interpersonal skills, Quick decision making", "rawDescription" : "Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia. But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future. The Role: The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them. Roles and Responsibilities: Addressing technical queries on APIs, and Plugins and complete Razorpay product suite. Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams. Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services. Provide timely resolution to merchant's assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills. Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration. Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant. Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages. Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers. May travel to client sites in order to resolve extremely complex customer and integration issues. Mandatory Qualifications: To explain complex information in simple, clear terms to a non-IT personnel. Ability to deal with complex issues and bring it to closure with least dependency. Logical thinker with good analytical and problem-solving skills. Good to have Up-to-date technical knowledge in payment gateway domain. Ability for in-depth understanding of multiple products and processes. Good interpersonal skills coupled with quick decision making while advising the client or Sales team. Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go). B.Tech/M.Tech degree with internship experience Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter", "summaryDescription" : "Associate Technical Consultant at Razorpay Software Private Limited. Skills: Technical consulting, Payment gateway, API troubleshooting. Address technical queries. Communicate technical issues", "postedDate" : "2026-06-14T03:41:02.370", "createdAt" : "2026-06-14T03:41:02.370", "lastUpdated" : "2026-06-15T11:32:56.218", "ingestTimestamp" : "2026-06-14T03:41:02.370", "mongoId" : "6a2cfe1d74d8ee00a0ab2095", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "API knowledge", "Plugin knowledge", "Technical consulting", "Payment gateway", "API troubleshooting", "Technical support", "Consulting", "Best practices", "Troubleshooting", "Debugging", "Payment gateway domain", "Jira", "FreshDesk" ], "skillCount" : 13, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 311.86414, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7aff74d8ee00a0947d67", "title" : "Technical Account Manager", "company" : "RTB House", "industry" : "E-Commerce", "salary" : { "min" : 65000.0, "max" : 90000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Account Manager in Germany, adjusted for the technology industry and company size." }, "location" : "Poland", "locations" : [ "Poland" ], "timestamp" : "2026-06-16T04:47:52.191", "fingerprint" : "95daa0cc245c79a5c948a929187734cd031d341bf5a0aa0f9686cc405b3a4b9d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/rtbhouse/jobs/4841735101", "externalId" : "4841735101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Germany", "continent" : "eu", "workMode" : "hybrid" } ], "locationText" : "Germany", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "HTML, JavaScript, Apps Script, Python, API, Google Chrome DevTools, Google Tag Manager, Google Analytics 4", "professionalSkills" : [ "Campaign optimization", "Systems integration", "Customer support" ], "hardSkillsList" : [ "Deep Learning AI" ], "hardSkills" : [ { "name" : "Deep Learning AI", "level" : "intermediate" } ], "majorSkills" : "Performance marketing, Deep Learning, AdTech", "majorSkillsList" : [ "Performance marketing", "Deep Learning", "AdTech" ], "coreResponsibilities" : "Conduct technical operations, Coordinate technical issues, Support technical integration, Work closely with sales teams, Monitor campaign effectiveness, Analyze campaign effectiveness, Propose optimization solutions", "teamCollaboration" : "Sales teams", "domainKnowledge" : "Performance demand-side platform; Deep Learning AI; AdTech products; E-commerce brands; Display campaigns; Artificial intelligence", "domainList" : [ "performance-demand-side-platform", "deep-learning-ai", "adtech-products", "e-commerce-brands", "display-campaigns", "artificial-intelligence" ], "domainSpecificKnowledge" : [ "Performance demand-side platform", "Deep Learning AI", "AdTech products", "E-commerce brands", "Display campaigns", "Artificial intelligence" ], "toolProficiency" : [ "Google Chrome DevTools", "Google Tag Manager" ], "continuousLearning" : "Training program; Budget for development; Tools for development", "problemSolvingSkills" : "Debugging; Optimization", "outcomesObjectives" : "Achieve internal goals; Achieve external goals", "qualificationsBasic" : "2+ years tech support experience, 2+ years analytical roles experience, 2+ years campaign optimization experience, Experience in one or more programming languages, Experience in systems integration via API, Experience with debugging tools, Experience with Google Tag Manager, Fluency in English", "qualificationsPreferred" : "Experience with Google Analytics 4, MMP knowledge, High level of motivation, Willingness to learn, Good time management skills, Attention to detail", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Location: Germany We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. We're looking for a Technical Account Manager to join rtb.com, where we are developing a self-service advertising platform that enables smaller e-commerce brands to independently run effective display campaigns powered by artificial intelligence. You Will: Conduct the technical operations for our clients; Coordination of all technical issues with regards to online campaign launching and running process; Support technical integration between rtb.com and client’s e-commerce platform; Work closely with sales teams to deliver high standards of customer service; Monitor and analyze the effectiveness of online campaigns; Propose optimization solutions for processes in order to achieve both internal and external goals. Desired Experience: 2+ years of experience in tech support, analytical roles, and campaign optimization within digital marketing - must have; Experience in one or more programming languages (e. g. HTML, JavaScript, Apps Script, Python) or experience in the systems integration via API Experience with debugging tools (e. g. Google Chrome DevTools), Google Tag Manager. Experience in using Google Analytics 4, MMP knowledge will be an advantage; Fluency in English Strong analytical skills are a must; High level of motivation and willingness to learn; Good time management skills and attention to detail; We Offer: We believe in a healthy work-life balance and therefore prioritize flexible working arrangements - you decide whether you want to work remotely, from one of our DACH office spaces, or even temporarily from any other location in the world; A top-of-the-market compensation package and an attractive bonus scheme; An international working environment that inspires you and enables you to develop projects as part of a highly qualified cross-functional team; Training program, budget, and the tools necessary to develop professional skills and personally A rewarding career in a friendly and inspiring atmosphere with no corporate habits and a growing dynamic multi-cultural team. Apply now! You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it. Information for Applicants: Germany", "summaryDescription" : "Technical Account Manager at RTB House. Skills: Performance marketing, Deep Learning, AdTech. Conduct technical operations. Coordinate technical issues", "postedDate" : "2026-06-14T20:02:45.745", "createdAt" : "2026-06-14T20:02:45.745", "lastUpdated" : "2026-06-16T04:47:52.191", "ingestTimestamp" : "2026-06-14T20:02:45.745", "mongoId" : "6a2c7aff74d8ee00a0947d67", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Deep Learning AI", "Performance marketing", "Deep Learning", "AdTech", "Campaign optimization", "Systems integration", "Customer support", "Performance demand-side platform", "AdTech products", "E-commerce brands", "Display campaigns", "Artificial intelligence", "Google Chrome DevTools", "Google Tag Manager" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 310.40524, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2cfb4774d8ee00a0aa2bb3", "title" : "Sr Complex Billing Analyst", "company" : "Chariot Energy", "industry" : "Retail", "salary" : { "min" : 80000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Houston, Texas, United States", "locations" : [ "Houston", "Texas", "United States" ], "timestamp" : "2026-06-15T12:14:42.333", "fingerprint" : "f108cd72f630c34a7a8246e8ec57a600b2a49dd6ca0ddc94a858bea33b32cb0f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/chariotenergy/jobs/4284053009", "externalId" : "4284053009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Billing systems", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Revenue assurance", "Process optimization", "Automation strategies", "Contract management", "Cash flow improvement", "Dispute resolution", "Compliance protocols", "Business relationships" ], "hardSkillsList" : [ "Statistical analysis", "Negotiation skills", "Conflict resolution skills" ], "softSkillsList" : [ "Analytical skills", "Stakeholder engagement", "Effective communication", "Agility" ], "hardSkills" : [ { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Negotiation skills", "level" : "intermediate" }, { "name" : "Conflict resolution skills", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical skills" }, { "name" : "Stakeholder engagement" }, { "name" : "Effective communication" }, { "name" : "Agility" } ], "majorSkills" : "Complex billing, Retail energy market, ERCOT regulations", "majorSkillsList" : [ "Complex billing", "Retail energy market", "ERCOT regulations" ], "coreResponsibilities" : "Develop billing strategies, Implement billing strategies, Manage billing strategies, Monitor revenue performance, Analyze revenue performance, Identify trends, Identify areas for improvement, Utilize data and analytics, Analyze trends in data, Analyze patterns in data, Drive decision-making, Adjust strategy, Provide insights, Provide recommendations, Oversee billing process, Ensure accuracy, Ensure timeliness, Oversee client contracts, Account for contract elements, Develop strategies to improve cash flow, Reduce DSO, Review product structure, Investigate product structure, Recommend action on product structure, Ensure compliance with policies, Ensure compliance with procedures, Ensure compliance with regulations, Manage revenue performance, Maintain revenue performance, Report revenue performance, Action dispute resolution process, Mitigate customer disputes, Negotiate customer disputes, Ensure customer disputes resolution, Document root cause, Manage compliance protocols, Adhere to compliance protocols, Establish controls, Bridge identified gaps, Identify account issues, Resolve account issues, Display attention to detail, Adhere to Retail Market Guide, Understand regulation changes, Formulate solutions to comply, Establish business relationships, Maintain business relationships, Deliver on KPIs", "teamCollaboration" : "Cross-functional teams; Internal customers; Key stakeholders", "domainKnowledge" : "Retail energy market; Deregulated environments; ERCOT regulations; PJM; NYISO; NEPOOL; Public Utility Commissions", "domainList" : [ "retail-energy-market", "deregulated-environments", "ercot-regulations", "pjm", "nyiso", "nepool", "public-utility-commissions" ], "domainSpecificKnowledge" : [ "Retail energy market", "Deregulated environments", "ERCOT regulations", "PJM", "NYISO", "NEPOOL", "Public Utility Commissions" ], "toolProficiency" : [ "MS Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "innovationCreativity" : "Process optimization; Automation", "problemSolvingSkills" : "Problem-solving; Analytical skills; Data analysis", "outcomesObjectives" : "Ensure billing accuracy; Ensure billing efficiency; Achieve revenue assurance; Enhance billing operations effectiveness; Achieve financial health; Improve customer satisfaction", "qualificationsBasic" : "Bachelor's degree or 2 years supervisor experience, 5 years operations experience, Experience in deregulated energy market, Familiarity with complex billing structure, Proficiency in financial software, Proficiency in MS Office Suite, Ability to work under pressure, Ability to meet deadlines, Eligible to work in USA", "qualificationsPreferred" : "Expert-level knowledge of ERCOT regulations, Advanced billing systems knowledge", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "COMPANY OVERVIEW Chariot Energy, is an affiliate company of Hanwha Energy USA and ultimately Hanwha Group, a FORTUNE Global 500 firm that is among the eight largest business enterprises in South Korea. Hanwha Energy USA designs, builds and manages solar power plant solutions. The company brings a decade of global leadership in solar PV to North America, combining best-of-world technology, processes, and partnerships to deliver utility-grade solar PV solutions customized for local energy markets. Hanwha Energy USA offers the full spectrum of PV solutions – from power plant development, design, construction, operations, and maintenance. With proven capabilities across the solar value chain, Hanwha Energy USA minimizes uncertainty and risk, and helps customers achieve a higher return on their investment in solar energy. Hanwha Energy USA has recently embarked to enter the energy retail market in deregulated markets throughout North America. Chariot Energy is a retail energy provider based in Houston, Texas. We offer electricity to homes and businesses, and it is our goal to provide products and services our customers love and an unmatched experience that is missing in today’s retail energy market. Hanwha Energy USA has set out to have Chariot Energy become one of the leading energy retail providers (by RCE count) within 5-years of Chariot Energy’s launch. POSITION OVERVIEW We are seeking a highly skilled and proactive Senior Complex Billing Analyst to join our innovative and fast-paced organization. As a key leader within the billing operations team, the Senior Complex Billing Analyst will play a pivotal role in ensuring the accuracy and efficiency of our complex billing processes related to Large Commercial and Industrial accounts, which are integral to the company’s revenue assurance and operational success. This position requires an individual with a deep understanding of the retail energy market, especially within deregulated environments, and an expert-level knowledge of ERCOT regulations and advanced billing systems. In this role, you will be responsible for managing all aspects of billing, from developing and executing strategies that drive billing accuracy and compliance, to identifying opportunities for process optimization and automation. You will work closely with cross-functional teams to resolve billing issues, ensure compliance with industry regulations, and lead initiatives that enhance the overall effectiveness of the billing operations. The ideal candidate will not only bring extensive experience in managing complex billing structures but will also have a forward-thinking mindset, capable of anticipating challenges and proactively designing solutions. With a strong focus on process improvements, you will be empowered to make strategic decisions that directly impact on our financial health and customer satisfaction. Your ability to problem solve, innovate, and drive efficiency will be crucial in ensuring the success of our billing operations and contributing to the organization’s broader financial and operational goals. This position is based in Houston, and the ideal candidate will be within commutable distance to the Houston office location. The position will be located outside the Chariot Energy Houston office. RESPONSIBILITIES Develop, implement and manage effective billing strategies, policies and procedures for residential, commercial and industrial accounts. Monitor and analyze revenue performance metrics, identifying trends and areas for improvement. Utilize data and analytics to analyze trends and patterns in data, driving decision-making and strategy adjustments, and providing insights and recommendations to senior management. Oversee the end-to-end billing process to ensure accuracy and timeliness. Oversee all aspects of client contracts assigned ensuring all elements are properly accounted for in CE systems during setup and invoicing/billing processes Develop and implement strategies to improve cash flow and reduce DSO (Days Sales Outstanding). Review, investigate, and recommend action on product structure and market insights Ensure compliance with company policies and procedures, as well as legal and regulatory requirements. Manage, maintain, and report on revenue performance to management. Action the dispute resolution process from end to end, by proactively mitigating customer disputes, negotiating and ensuring customer disputes to resolution and document root cause. Manage and adhere to compliance protocols as outlined by the Public Utility Commissions and other government entities. Establish controls to bridge identified gaps between other business stakeholders. Proactively identify and resolve existing and potential future account issues in a timely and accurate fashion by displaying an acute attention to detail. Adhere to Retail Market Guide protocols as set forth by ERCOT, PJM, NYISO and NEPOOL. Take the lead when changes and proposed regulations occur to understand potential gaps to current processes and formulate solutions to comply. Establish and maintain positive business relationships with internal customers and key stakeholders in the revenue process. Achieve excellence by delivering on key performance indicators (KPI’s). REQUIRED COMPETENCIES Analytical- Proven problem-solving capability with strong analytical skills including statistical analysis, Stakeholder Engagement– Understands the importance of seeking out relationships and working with others toward a shared goal. Effective Communication- Strong verbal and written communication skills. Agility- Demonstrate willingness to modify position as needed to meet the needs of the business. REQUIRED QUALIFICATIONS Bachelor’s degree in business or related areas from an accredited four-year university OR minimum two years previous supervisor experience in Complex Billing Operations can substitute for a degree. Minimum of 5 years’ operations experience in back-office operations (i.e., customer set up, Complex billing, contract management, customer relations). Experience in the deregulated energy market, primarily ERCOT, PJM, NYISO and NEPOOL. Familiarity with complex billing structure. Strong analytical and problem-solving abilities to identify trends, analyze data, and make informed decisions. Proven negotiation and conflict resolution skills. Proven experience managing revenue generation for customers in the commercial/industrial/retail energy markets. Strong analytical and problem-solving abilities. Strong communication and interpersonal skills. Proficiency in financial software and MS Office Suite. Ability to work effectively under pressure and meet deadlines. Eligible to work in the USA for any employer without sponsorship. COMPENSATION: $80,000 - $110,000 salary Attention external recruitment firms, we will not accept any unsolicited resumes at this time. Please do not contact any internal member of our company to discuss the position or to solicit candidates. Chariot Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. www.mychariotenergy.com", "summaryDescription" : "Sr Complex Billing Analyst at Chariot Energy. Skills: Complex billing, Retail energy market, ERCOT regulations. Develop billing strategies. Implement billing strategies", "postedDate" : "2026-06-14T05:38:13.664", "createdAt" : "2026-06-14T05:38:13.664", "lastUpdated" : "2026-06-15T12:14:42.333", "ingestTimestamp" : "2026-06-14T05:38:13.664", "mongoId" : "6a2cfb4774d8ee00a0aa2bb3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Statistical analysis", "Negotiation skills", "Conflict resolution skills", "Analytical skills", "Stakeholder engagement", "Effective communication", "Agility", "Complex billing", "Retail energy market", "ERCOT regulations", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Revenue assurance", "Process optimization", "Automation strategies", "Contract management", "Cash flow improvement", "Dispute resolution", "Compliance protocols", "Business relationships", "Deregulated environments", "PJM", "NYISO", "NEPOOL", "Public Utility Commissions", "MS Office Suite" ], "skillCount" : 31, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 310.35654, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Energy", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305f44f292fd229cf7a52c", "title" : "Technical Designer", "company" : "DNAM Brands", "industry" : "Design", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Designer in the Apparel industry in Beverly Hills, United States, adjusted for seniority and company size." }, "location" : "Beverly Hills", "locations" : [ "Beverly Hills" ], "timestamp" : "2026-06-16T11:05:35.154", "fingerprint" : "197fc104aaa1f70781e53c38d3ff63de2f0d86a2e9c07c9d171a7534d500efb7", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/silhouette/92c65c7f-2d73-4263-9c55-ba94cd3e3b6e/apply", "externalId" : "92c65c7f-2d73-4263-9c55-ba94cd3e3b6e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Beverly Hills", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0696501,-118.3963062" } ], "locationText" : "Beverly Hills, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Adobe Illustrator", "professionalSkills" : [ "Fit management", "Technical execution" ], "hardSkillsList" : [ "Garment construction", "Patternmaking", "Grading", "Fit development", "Tech packs", "Spec sheets", "BOMs", "Fabric behavior" ], "hardSkills" : [ { "name" : "Garment construction", "level" : "intermediate" }, { "name" : "Patternmaking", "level" : "intermediate" }, { "name" : "Grading", "level" : "intermediate" }, { "name" : "Fit development", "level" : "intermediate" }, { "name" : "Tech packs", "level" : "intermediate" }, { "name" : "Spec sheets", "level" : "intermediate" }, { "name" : "BOMs", "level" : "intermediate" }, { "name" : "Fabric behavior", "level" : "intermediate" } ], "majorSkills" : "Technical design, Fit sessions, Tech packs", "majorSkillsList" : [ "Technical design", "Fit sessions", "Tech packs" ], "coreResponsibilities" : "Develop tech packs, Maintain tech packs, Update tech packs, Develop spec sheets, Maintain spec sheets, Update spec sheets, Develop grading rules, Maintain grading rules, Update grading rules, Develop measurement charts, Maintain measurement charts, Update measurement charts, Own fit process, Approve TOP samples, Lead fit sessions, Document feedback, Issue corrections to factories, Evaluate prototypes, Evaluate SMS samples, Evaluate pre-production samples, Evaluate TOP samples, Communicate with overseas factories, Resolve technical issues, Ensure timely sample turnaround, Identify construction risks, Identify production risks, Implement solutions, Ensure grading accuracy, Ensure grading consistency, Balance aesthetic intent, Balance manufacturability, Balance cost efficiency, Maintain technical files, Uphold quality standards, Uphold consistency standards", "teamCollaboration" : "Partner with Design teams; Partner with Production teams; Cross-functional collaboration", "domainKnowledge" : "Garment construction; Grading; Apparel development; Apparel production; Fabric behavior; Wash impact", "domainList" : [ "garment-construction", "grading", "apparel-development", "apparel-production", "fabric-behavior", "wash-impact" ], "domainSpecificKnowledge" : [ "Garment construction", "Grading", "Apparel development", "Apparel production", "Fabric behavior", "Wash impact" ], "toolProficiency" : [ "Adobe Illustrator", "PLM systems" ], "communicationSkills" : "Communicate technical direction", "documentationSkills" : "Technical files", "problemSolvingSkills" : "Resolve technical issues; Implement solutions", "outcomesObjectives" : "Ensure fit consistency; Ensure quality consistency; Ensure brand standards alignment; Ensure production-ready garments; Ensure well-executed garments", "qualificationsBasic" : "3+ years technical design experience, Expertise in garment construction, Expertise in patternmaking, Expertise in grading, Expertise in fit development, Advanced ability to build tech packs, Proven experience leading fit sessions, Deep understanding of fabric behavior, Experience partnering with overseas factories, Knowledge of manufacturing processes", "qualificationsPreferred" : "Proficient in Adobe Illustrator, Familiarity with PLM systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description We are looking to hire a full-time Technical Designer for DNAM Brands. In this role, you will support the development of men’s, women’s, and children’s apparel across our portfolio of iconic brands—including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka—ensuring fit, construction, and quality consistently meet brand standards. Partnering closely with Design and Production teams, you will translate creative concepts into production-ready garments through detailed tech packs, precise spec sheets, and hands-on fit management. This role requires a strong understanding of garment construction, grading, and the technical execution needed to move styles from development through bulk production. The Technical Designer plays a critical role in maintaining consistency, accuracy, and quality across all categories—ensuring every garment is well-executed, production-ready, and aligned with each brand’s standards. You must be based in or willing to commute to our office to be considered for this position. ## Responsibilities Develop, maintain, and update comprehensive tech packs, spec sheets, grading rules, and measurement charts with precision Own the fit process from first proto through TOP approval, ensuring consistency and alignment with brand standards Lead fit sessions, document feedback clearly, and issue detailed, production-ready corrections to factories Evaluate prototypes, SMS, pre-production, and TOP samples for fit, construction, workmanship, and quality Communicate daily with overseas factories to resolve technical issues and ensure timely sample turnaround Identify potential construction or production risks early and proactively implement solutions Ensure grading is accurate and consistent across size ranges and categories Partner cross-functionally with Design and Production to balance aesthetic intent with manufacturability and cost efficiency Maintain organized, up-to-date technical files to support seamless development-to-bulk transitions Uphold quality and consistency standards across all brands and product categories ## Qualifications 3+ years of technical design experience in apparel across men’s, women’s, and/or children’s categories Strong expertise in garment construction, patternmaking, grading, and fit development Advanced ability to build detailed, production-ready tech packs including specs, construction details, BOMs, and callouts Proven experience leading fit sessions independently and making clear, actionable fit corrections Deep understanding of fabric behavior, stretch, shrinkage, and wash impact on fit Experience partnering with overseas factories and communicating technical direction clearly and effectively Strong knowledge of manufacturing processes from development through bulk production Exceptional attention to detail and accuracy in measurements, specs, and documentation Highly organized with the ability to manage multiple styles, categories, and production calendars simultaneously Proficient in Adobe Illustrator and Excel; familiarity with PLM systems strongly preferred", "summaryDescription" : "Technical Designer at DNAM Brands. Skills: Technical design, Fit sessions, Tech packs. Develop tech packs. Maintain tech packs", "postedDate" : "2026-06-15T19:53:39.960", "createdAt" : "2026-06-15T19:53:39.960", "lastUpdated" : "2026-06-16T11:05:35.154", "ingestTimestamp" : "2026-06-16T03:21:45.697", "mongoId" : "6a305f44f292fd229cf7a52c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Garment construction", "Patternmaking", "Grading", "Fit development", "Tech packs", "Spec sheets", "BOMs", "Fabric behavior", "Technical design", "Fit sessions", "Fit management", "Technical execution", "Apparel development", "Apparel production", "Wash impact", "Adobe Illustrator", "PLM systems" ], "skillCount" : 17, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 309.71173, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Apparel", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30972df292fd229c0da244", "title" : "Technical Writer", "company" : "Scale AI", "industry" : "Technology", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Technical Writer in San Francisco, adjusted for the technology industry and company size." }, "location" : "San Francisco, California, United States", "locations" : [ "San Francisco", "California", "United States" ], "timestamp" : "2026-06-16T11:48:42.182", "fingerprint" : "42ea9305fbd4dc775d0313856ed4c6763e4e6420d90c36774948fdcba79b7f37", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/scaleai/jobs/4702795005", "externalId" : "4702795005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "experienceMinYears" : 2, "experienceMaxYears" : 4, "experienceLevel" : "Mid", "rawDescription" : "At Scale, we believe that the next frontier of artificial intelligence is embodied. The Physical AI team is focused on building general AI that can reason and act in the physical world. By leveraging Scale’s massive, industry-leading data infrastructure, we are partnering with frontier labs to build Foundation Models for Physical AI that will redefine the future of automation. As a Technical Writer on the Physical AI team, you will create and maintain the training content that keeps our global operations running. Working closely with engineers, operators, and regional leads, you’ll turn complex technical knowledge into clear, structured documentation — and help build the content practices that ensure consistency as we scale. This is a high-impact role for someone who is rigorous about quality, quick to ramp on new technical domains, and excited about contributing to a content infrastructure that spans teams and regions. Core Responsibilities Create and maintain comprehensive training materials — including guides, tutorials, SOPs, troubleshooting docs, and certification content — for a range of audiences including Operators, Technicians, Ops Leads, QMs, and Engineering teams. Become a go-to resource for Robotics and collections systems, developing deep enough fluency to translate technical complexity into documentation that non-technical users can act on. Identify knowledge gaps across teams and proactively address them with new or updated content, keeping materials current with evolving tools and processes. Work within established content standards and templates to ensure documentation is consistent, accessible, and ready for use across multiple regions. Support the localization and adaptation of training materials for international teams, working within i18n frameworks to ensure regional consistency. Partner with engineers, product managers, and operators to gather source material, validate accuracy, and synthesize complex information into actionable documentation. Assist in the delivery and continuous improvement of onboarding and training programs. Maintain a regular review cadence for existing content, flagging and resolving accuracy issues and versioning changes as tools and processes evolve. Qualifications/Requirements 2–4 years of experience in technical writing, ideally in a technology, robotics, hardware, or operations-heavy environment. Proven ability to learn complex technical systems quickly and translate them into clear documentation for non-technical audiences. Experience working within documentation systems, style guides, or content standards — and a strong instinct for consistency and quality. Familiarity with internationalization (i18n) considerations in content creation — you understand what it means to write for translation and adaptation across regions. Strong cross-functional collaboration skills; you’re comfortable working with engineers, ops leads, and subject matter experts to extract and validate information. Organized, detail-oriented, and able to manage multiple content workstreams simultaneously. Experience with content management systems and documentation tooling. Entrepreneurial mindset — you’re energized by building and are comfortable navigating ambiguity. Nice to Have Experience in robotics, physical AI, or hardware operations environments. Spanish language proficiency. Exposure to certification or credentialing program design. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. The base salary range for this full-time position in the location of San Francisco is: $109,600—$137,000 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.", "summaryDescription" : "Technical Writer at Scale AI", "postedDate" : "2026-06-16T03:16:30.808", "createdAt" : "2026-06-16T03:16:30.808", "lastUpdated" : "2026-06-16T11:48:42.182", "ingestTimestamp" : "2026-06-16T03:16:30.808", "mongoId" : "6a30972df292fd229c0da244", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 309.51926, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91e974d8ee00a098452b", "title" : "Senior Counsel (Complex Trial)", "company" : "Tyson & Mendes LLP", "industry" : "Legal", "salary" : { "min" : 160000.0, "max" : 190000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Diego, California, United States", "locations" : [ "San Diego", "California", "United States" ], "certifications" : [ "Active license to practice law in California" ], "timestamp" : "2026-06-15T11:41:07.066", "fingerprint" : "4d9437a3ae3342980067a71fb3a5a21b4a2d2667460e6bbf9d25b8028cdd045c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tysonmendesllp/jobs/5253960008", "externalId" : "5253960008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Diego", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7174202,-117.1627720" } ], "locationText" : "San Diego, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Risk assessment", "Case strategy", "Client advisement", "Legal advice", "Case assessments", "Litigation management", "Settlement negotiations", "Team leadership", "Mentorship" ], "hardSkillsList" : [ "Insurance defense litigation", "Complex trial work", "High-stakes cases", "Discovery", "Motion practice", "Trial preparation", "Pleadings", "Depositions", "Pre-trial motions" ], "softSkillsList" : [ "Gravitas", "Confidence", "Clarity", "Tactician", "Ethics", "Advocacy" ], "hardSkills" : [ { "name" : "Insurance defense litigation", "level" : "intermediate" }, { "name" : "Complex trial work", "level" : "intermediate" }, { "name" : "High-stakes cases", "level" : "intermediate" }, { "name" : "Discovery", "level" : "intermediate" }, { "name" : "Motion practice", "level" : "intermediate" }, { "name" : "Trial preparation", "level" : "intermediate" }, { "name" : "Pleadings", "level" : "intermediate" }, { "name" : "Depositions", "level" : "intermediate" }, { "name" : "Pre-trial motions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Gravitas" }, { "name" : "Confidence" }, { "name" : "Clarity" }, { "name" : "Tactician" }, { "name" : "Ethics" }, { "name" : "Advocacy" } ], "majorSkills" : "Complex trial litigation, Insurance defense, Trial advocacy, Case strategy", "majorSkillsList" : [ "Complex trial litigation", "Insurance defense", "Trial advocacy", "Case strategy" ], "coreResponsibilities" : "Represent clients in high-exposure cases, Represent clients in complex insurance defense cases, Develop case strategies, Execute case strategies, Conduct risk assessment, Manage discovery, Manage motion practice, Manage trial preparation, Provide clear legal advice, Provide case assessments, Provide updates on case developments, Oversee all stages of litigation, Oversee pleadings, Oversee discovery, Oversee depositions, Oversee pre-trial motions, Oversee settlement negotiations, Serve as lead counsel in jury trials, Serve as lead counsel in bench trials, Serve as lead counsel in mediations, Present cases effectively, Present cases persuasively, Supervise junior attorneys, Mentor junior attorneys, Supervise paralegals, Mentor paralegals, Supervise support staff, Mentor support staff, Ensure high-quality work, Ensure compliance with best practices, Collaborate with expert witnesses, Strengthen case arguments", "teamCollaboration" : "Complex Trial Teams; Junior attorneys; Paralegals; Support staff; Expert witnesses", "projectManagementSkills" : [ "Case management" ], "domainKnowledge" : "Insurance defense; Catastrophic injury; Wrongful death; Property damage; Professional liability; Civil litigation; Civil defense", "domainList" : [ "insurance-defense", "catastrophic-injury", "wrongful-death", "property-damage", "professional-liability", "civil-litigation", "civil-defense" ], "domainSpecificKnowledge" : [ "Insurance defense", "Catastrophic injury", "Wrongful death", "Property damage", "Professional liability", "Civil litigation", "Civil defense" ], "toolProficiency" : [ "E-discovery tools", "Case management software" ], "communicationSkills" : "Client communication; Oral advocacy; Legal writing; Negotiation", "continuousLearning" : "Trial Academy; In-house training; Leadership development; Firm Provided CLE Programs; Paid Bar License Renewal Fees", "problemSolvingSkills" : "Strategic acumen; Tactician", "outcomesObjectives" : "Stop Nuclear Verdicts®; Deliver results-driven approach", "qualificationsBasic" : "Juris Doctor (JD), Active license to practice law in California, Eligibility to practice in federal courts, 8+ years of experience in insurance defense litigation, Focus on complex trial work, Demonstrated success as lead trial counsel in multiple high-stakes cases, Knowledge of civil procedure, Knowledge of tort law, Knowledge of insurance law, Knowledge of trial strategies, Manage and prioritize a large, demanding caseload, Exceptional oral advocacy skills, Exceptional legal writing skills, Exceptional negotiation skills, Client relationship management skills, Ability to communicate complex legal strategies effectively", "qualificationsPreferred" : "Background in catastrophic injury, Background in construction defect, Background in professional liability cases, Experience with e-discovery tools, Experience with case management software, Membership in local trial lawyer associations, Membership in national trial lawyer associations", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Join Tyson & Mendes – Senior Counsel, Complex Trial Teams Where Insurance Defense Meets Innovation Please note: An active bar license in the State of California is required. At Tyson & Mendes, we don’t just litigate—we lead. As a national force in insurance defense and trial advocacy, we’re known for our bold mission to stop Nuclear Verdicts® and our results-driven approach to high-exposure litigation. We are expanding our Complex Trial Teams and seeking accomplished Senior Counsel ready to make an impact in the courtroom and beyond. If you are an experienced trial lawyer who thrives on complex, high-stakes cases, values strategy over spectacle, and wants to be part of a team that is reshaping the future of civil defense—this is your opportunity. Why Tyson & Mendes? Lead with Impact – As Senior Counsel on our Complex Trial Team, you’ll take the reins on challenging, high-value matters with the support and trust of a firm built for trial success. Elite Training + Resources – From our Trial Academy to dedicated jury research and litigation support, we equip you with everything you need to succeed at the highest level. Stability + Momentum – Join a financially strong, nationally scaled firm with an agile, no-silos culture that prioritizes long-term success over short-term wins. Authentic Inclusion – At Tyson & Mendes, diverse perspectives and lived experiences are essential to our approach, our outcomes, and our culture. Results Matter, Not Where You Work – Office-based, hybrid, or remote—we focus on performance and outcomes, not location. Who You Are You are a trial-tested litigator with a defense-first mindset and the strategic acumen to lead complex cases from start to finish. You bring gravitas in the courtroom, confidence in depositions, and clarity in client communication. You think like a tactician, mentor with purpose, and uphold the highest standards of ethics and advocacy. With a deep understanding of high-exposure civil litigation—especially in areas like catastrophic injury, wrongful death, or construction defect—you are ready to take the next step in your leadership and litigation career. Make Your Move. Be part of something bigger—join Tyson & Mendes and help shape the future of insurance defense. Apply today. We’re ready for your best. Responsibilities Lead Complex Trials: Represent clients in high-exposure and complex insurance defense cases, including cases involving catastrophic injury, wrongful death, property damage, and professional liability. Case Strategy and Planning: Develop and execute case strategies, including risk assessment, discovery, motion practice, and trial preparation. Client Advisement: Work closely with clients, insurance carriers, and adjusters to provide clear legal advice, case assessments, and updates on case developments. Litigation Management: Oversee all stages of litigation, including pleadings, discovery, depositions, pre-trial motions, and settlement negotiations. Courtroom Representation: Serve as lead counsel in jury trials, bench trials, and mediations, presenting cases effectively and persuasively. Team Leadership and Mentorship: Supervise and mentor junior attorneys, paralegals, and support staff, ensuring high-quality work and compliance with best practices. Collaboration with Experts: Collaborate with expert witnesses, including medical, forensic, engineering, and economic experts, to strengthen case arguments. Requirements Juris Doctor (JD) from an accredited law school. Active license to practice law in California and eligibility to practice in federal courts. 8+ years of experience in insurance defense litigation with a strong focus on complex trial work. Demonstrated success as lead trial counsel in multiple high-stakes cases. Strong knowledge of civil procedure, tort law, insurance law, and trial strategies. Proven ability to manage and prioritize a large, demanding caseload with limited oversight. Exceptional oral advocacy, legal writing, and negotiation skills. Strong client relationship management skills with an ability to communicate complex legal strategies effectively. Background in catastrophic injury, construction defect, or professional liability cases preferred. Experience with e-discovery tools and case management software. Membership in local or national trial lawyer associations is a plus. Compensation Package The base salary for this position ranges from $160,000-$190,000 annually, depending on experience and qualifications Attorneys are eligible for an annual billable hours bonus ranging from $10,000 and then aggregating with $7,500 for every additional tier Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employer contribution for health/vision/dental/life coverage is $700-$1,700) Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5% Student loan repayment assistance or 529 college savings plan (full-time attorneys after one year with the firm) $100-$200/month Paid parental leave at base pay Employees receive a monthly technology reimbursement of $60 Benefits Employee Assistance Program through HealthAdvocate Comprehensive in-house training and leadership development opportunities Firm Provided CLE Programs and Paid Bar License Renewal Fees Flexible vacation policy for attorneys Defined pathway to partnership Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative Firm-wide charitable giving program Numerous social and off-site events each year to enrich your relationships with your colleagues Flexible Work Model: Remote, hybrid, or onsite options available About Tyson & Mendes Click here to learn more about the Tyson & Mendes Office! (944) The Tyson & Mendes Office - YouTube We’re one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases like Howell v. Hamilton Meats to numerous defense verdicts across the nation. But we don’t stop at great legal work—we invest in our people. With specialized training in our proven defense methods, clear paths to leadership, and robust professional development, we empower attorneys to grow their careers, build their personal brands, and become leaders in the field. Follow along with the firm on Twitter and LinkedIn or visit www.tysonmendes.com. Equal Opportunity Employer Notice OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes’ policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional. NOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm’s policies, please refer to the document provided here. No recruiters/agencies #li-remote Pay Range $160,000—$190,000 USD", "summaryDescription" : "Senior Counsel (Complex Trial) at Tyson & Mendes LLP. Skills: Complex trial litigation, Insurance defense, Trial advocacy, Case strategy. Represent clients in high-exposure cases. Represent clients in complex insurance defense cases", "postedDate" : "2026-06-14T04:12:25.934", "createdAt" : "2026-06-14T04:12:25.934", "lastUpdated" : "2026-06-15T11:41:07.066", "ingestTimestamp" : "2026-06-14T04:12:25.934", "mongoId" : "6a2c91e974d8ee00a098452b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 160000, "salaryAnnualMax" : 190000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Insurance defense litigation", "Complex trial work", "High-stakes cases", "Discovery", "Motion practice", "Trial preparation", "Pleadings", "Depositions", "Pre-trial motions", "Gravitas", "Confidence", "Clarity", "Tactician", "Ethics", "Advocacy", "Complex trial litigation", "Insurance defense", "Trial advocacy", "Case strategy", "Risk assessment", "Client advisement", "Legal advice", "Case assessments", "Litigation management", "Settlement negotiations", "Team leadership", "Mentorship", "Case management", "Catastrophic injury", "Wrongful death", "Property damage", "Professional liability", "Civil litigation", "Civil defense", "Active license to practice law in California", "E-discovery tools", "Case management software" ], "skillCount" : 37, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 307.8862, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c908874d8ee00a09809bc", "title" : "Bókun Technical Support Advisor - Spanish Speaker", "company" : "Tripadvisor", "industry" : "SaaS", "salary" : { "min" : 27500.0, "max" : 35000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the UK market baseline for a Junior Technical Support Advisor in Oxford, adjusted for the technology industry and company size." }, "location" : "Oxford, England, United Kingdom", "locations" : [ "Oxford", "England", "United Kingdom" ], "timestamp" : "2026-06-15T03:30:37.408", "fingerprint" : "a4166e6256d93d575815c773b3028855166a7f250910d7502589968b28dbce29", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tripadvisor/jobs/7874077", "externalId" : "7874077", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oxford", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.7520131,-1.2578499" } ], "locationText" : "Oxford, England, United Kingdom", "technicalSkills" : "CSS, HTML", "professionalSkills" : [ "Analytical skills", "Investigative skills", "Mediation skills", "Negotiation skills" ], "hardSkillsList" : [ "Troubleshooting" ], "softSkillsList" : [ "Teamwork" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamwork" } ], "majorSkills" : "Technical support, Customer service, Problem solving", "majorSkillsList" : [ "Technical support", "Customer service", "Problem solving" ], "coreResponsibilities" : "Diagnose technical issues, Resolve technical issues, Ensure seamless customer experience, Handle technical challenges, Troubleshoot complex incidents, Investigate in-depth cases, Triage customer issues, Resolve customer issues, Escalate customer issues, Manage inbound communication, Manage outbound communication, Research reported problems, Replicate reported problems, Raise detailed bug reports, Follow up on open tickets, Maintain troubleshooting documentation, Act as escalation point, Collaborate with technical teams, Manage escalations effectively", "teamCollaboration" : "Escalation Team; Technical teams", "domainKnowledge" : "Bókun software; Booking engine; Channel manager; Price management", "domainList" : [ "bokun-software", "booking-engine", "channel-manager", "price-management" ], "domainSpecificKnowledge" : [ "Bókun software", "Booking engine", "Channel manager", "Price management" ], "toolProficiency" : [ "CMS tools" ], "communicationSkills" : "Screen sharing; Email communication; Phone communication; Video calls; Chat communication", "documentationSkills" : "Troubleshooting documentation", "continuousLearning" : "Tuition assistance", "problemSolvingSkills" : "Problem-solving mindset; Analytical thinking; Investigative skills; Creative problem solving; Independent problem solving", "specialRequirements" : "Work shift patterns, Occasional weekends", "outcomesObjectives" : "Meet key performance goals; Achieve response time goals; Achieve quality goals; Achieve customer satisfaction goals", "qualificationsBasic" : "1-3 years customer service experience, 1-3 years technical support experience, Basic CSS knowledge, Basic HTML knowledge, Basic CMS tools knowledge, Fluency in English, Fluency in Spanish, Customer satisfaction targets experience, Operational metrics experience", "qualificationsPreferred" : "B2B sector experience, Travel industry experience, Tourism industry experience, Leisure industry experience, Hospitality industry experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Technical Support Advisor (Spanish Speaker) I Bókun About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid This role is a hybrid position that requires 2 days per week in our Oxford office. About Bókun Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies. What you’ll do: As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you’ll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English and Spanish across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you’ll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction. The ideal candidate will possess: 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector. Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently. Basic working knowledge of CSS, HTML, and website CMS tools. A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution. Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues. Openness to learn new and complex topics, constructive feedback and adaptability to business changes. Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues. Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care. Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time. Fluency in written and spoken English and Spanish. Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision. Flexibility to work shift patterns, including occasional weekends. What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #LI-JP #LI-Hybrid", "summaryDescription" : "Bókun Technical Support Advisor - Spanish Speaker at Tripadvisor. Skills: Technical support, Customer service, Problem solving. Diagnose technical issues. Resolve technical issues", "postedDate" : "2026-06-14T02:18:52.909", "createdAt" : "2026-06-14T02:18:52.909", "lastUpdated" : "2026-06-15T03:30:37.408", "ingestTimestamp" : "2026-06-14T02:18:52.909", "mongoId" : "6a2c908874d8ee00a09809bc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Troubleshooting", "Teamwork", "Technical support", "Customer service", "Problem solving", "Analytical skills", "Investigative skills", "Mediation skills", "Negotiation skills", "Bókun software", "Booking engine", "Channel manager", "Price management", "CMS tools" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 307.74805, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0de91358b93c861eb990ad", "title" : "Clinical Nurse - Complex Medicine", "company" : "Tampa General Hospital", "location" : "United States-Florida-Tampa", "locations" : [ "United States-Florida-Tampa", "
TGH Main Campus (TGHMAIN)
1 Tampa General Circle

Tampa, 33601

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Plans and implements nursing documents nursing identifies and reports situations requiring further formulates and communicates goal-directed plan of assures patient rights.", "communicationSkills" : "communicates goal-directed plan", "documentationSkills" : "documents nursing", "specialRequirements" : "Licensure to practice as a Registered Nurse in the state of Florida.", "outcomesObjectives" : "Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital and principles of quality improvement.", "qualificationsBasic" : "Graduate of an accredited School of Nursing.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Under general supervision, following established policies, procedures, and professional guidelines, delivers nursing care to patients. Plans and implements nursing care; documents nursing assessments; identifies and reports situations requiring further intervention; formulates and communicates goal-directed plan of care; assures patient rights. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital and principles of quality improvement. Graduate of an accredited School of Nursing Licensure to practice as a Registered Nurse in the state of Florida. Tampa", "summaryDescription" : "Clinical Nurse - Complex Medicine at Tampa General Hospital. Skills: nursing care, Registered Nurse, patient assessment. Delivers nursing care to patients. Plans and implements nursing documents nursing identifies and reports situations requiring further formulates and communicates goal-directed plan of assures patient rights.", "createdAt" : "2026-06-14T18:51:33.999", "lastUpdated" : "2026-06-15T07:03:48.077", "ingestTimestamp" : "2026-06-14T18:51:33.999", "mongoId" : "6a0de91358b93c861eb990ad", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "patient assessment", "nursing care", "nursing care, Registered Nurse, patient assessment", "Registered Nurse" ], "skillCount" : 4, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 306.38086, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a48ed74d8ee00a05e2b4d", "title" : "Technical Services Engineer", "company" : "Everpure", "industry" : "Data storage", "salary" : { "min" : 82000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "North Carolina, United States", "locations" : [ "North Carolina", "United States" ], "timestamp" : "2026-06-14T20:27:56.887", "fingerprint" : "68e257086a9faa3589a62a09d36600d8560bf457331e2cb2c21ce9db76e2fb93", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/purestorage/jobs/7956426", "externalId" : "7956426", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lehi", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.3881114,-111.8486019" }, { "city" : "Raleigh", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.7803977,-78.6390989" } ], "locationText" : "Lehi, Utah, United States; Raleigh, North Carolina, United States", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Kubernetes, Linux, AWS, GCP, IBM Cloud, MongoDB, PostgreSQL, SSO, API, Bash, Python, VPC", "professionalSkills" : [ "Customer success", "System internals", "Cloud-native architectures", "Data persistence", "Log analysis", "Diagnostic tasks", "Stakeholder communication", "Critical escalations" ], "hardSkillsList" : [ "Kubernetes administration", "Linux system internals", "Database performance", "Automation scripting", "API troubleshooting", "Cloud infrastructure" ], "hardSkills" : [ { "name" : "Kubernetes administration", "level" : "intermediate" }, { "name" : "Linux system internals", "level" : "intermediate" }, { "name" : "Database performance", "level" : "intermediate" }, { "name" : "Automation scripting", "level" : "intermediate" }, { "name" : "API troubleshooting", "level" : "intermediate" }, { "name" : "Cloud infrastructure", "level" : "intermediate" } ], "coreResponsibilities" : "Resolve infrastructure impediments, Troubleshoot Kubernetes administration issues, Troubleshoot Linux system internals, Troubleshoot multi-cloud environments, Maintain service availability, Manage database performance, Troubleshoot database performance, Secure environments, Deploy SSO tools, Debug SSO tools, Integrate APIs, Develop automation scripts, Implement automation scripts, Automate log analysis, Automate diagnostic tasks, Lead critical escalations, Provide status updates", "teamCollaboration" : "Global enterprise partners; Management; Customers", "domainKnowledge" : "Data storage industry; Cloud storage ecosystem; Cloud-native architectures", "domainList" : [ "data-storage-industry", "cloud-storage-ecosystem", "cloud-native-architectures" ], "domainSpecificKnowledge" : [ "Data storage industry", "Cloud storage ecosystem", "Cloud-native architectures" ], "toolProficiency" : [ "SSO tools" ], "communicationSkills" : "Translate technical jargon; Lead customers", "innovationCreativity" : "Innovative thinking", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "specialRequirements" : "In-office presence required", "outcomesObjectives" : "Ensure resilience of Everpure Platform; Provide unshakeable data services; Increase team efficiency; Reduce time-to-resolution", "qualificationsBasic" : "3 years enterprise technical support, Kubernetes administration mastery, Deep Linux knowledge, MongoDB querying, PostgreSQL querying, Python scripting, Bash scripting, VPC management, Private cloud management, Physical data center management, API troubleshooting, Cloud infrastructure troubleshooting, Verbal English, Written English", "qualificationsPreferred" : "Spanish, Portuguese", "workSiteFlexibility" : "Onsite", "rawDescription" : "We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer at Everpure, you will be the frontline architect of customer success, resolving mission-critical challenges within our sophisticated Kubernetes and cloud storage ecosystem. You will drive high-visibility resolutions across networking, databases, and infrastructure, ensuring the resilience of the Everpure Platform for our global enterprise partners. By bridging the gap between complex technical hurdles and seamless operations, you directly impact our mission to provide unshakeable data services. WHAT YOU’LL DO Resolve Complex Infrastructure Impediments: Own the end-to-end troubleshooting and resolution of advanced issues involving Kubernetes administration, Linux system internals, and multi-cloud environments (AWS, GCP, IBM Cloud) to maintain 24/7 service availability. Optimize Data Persistence & Security: Manage and troubleshoot database performance for MongoDB and PostgreSQL while securing environments through the deployment and debugging of Single Sign-On (SSO) tools and API integrations. Automate Support Operations: Develop and implement Bash and Python scripts to automate log analysis and repetitive diagnostic tasks, increasing the efficiency of the Technical Services team and reducing time-to-resolution for customers. Manage High-Stakes Stakeholder Communication: Act as the technical lead during critical escalations, providing clear, calm, and concise updates to management and customers to de-escalate high-pressure situations and restore trust. WHAT YOU BRING Experience: A minimum of 3 years of experience in a professional enterprise level technical support role Advanced Systems Expertise: Hands-on mastery of Kubernetes administration and deep Linux knowledge (networking, storage, and system internals) required to navigate and fix complex cloud-native architectures. Database & Scripting Proficiency: Technical fluency in querying and troubleshooting MongoDB and PostgreSQL, combined with the ability to write production-grade automation scripts in Python or Bash. Cloud & Integration Skillset: Practical experience managing VPC/private cloud environments and physical data centers, including the ability to troubleshoot APIs and cloud-specific infrastructure. Strategic Communication: Excellence in verbal and written English, with the ability to translate technical jargon into actionable insights for stakeholders and the empathy required to lead customers through critical system failures. Fluent in English (Spanish or Portuguese is a plus) In-Office Presence: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, Utah or Raleigh, North Carolina office in compliance with Everpure’s policies, unless you are on PTO, work travel, or other approved leave. #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $82,000—$140,000 USD WHAT YOU CAN EXPECT FROM US: Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.", "summaryDescription" : "Technical Services Engineer at Everpure. Resolve infrastructure impediments. Troubleshoot Kubernetes administration issues", "postedDate" : "2026-06-11T21:04:57.111", "createdAt" : "2026-06-11T21:04:57.111", "lastUpdated" : "2026-06-14T20:27:56.887", "ingestTimestamp" : "2026-06-11T21:04:57.111", "mongoId" : "6a2a48ed74d8ee00a05e2b4d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 82000, "salaryAnnualMax" : 140000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Kubernetes administration", "Linux system internals", "Database performance", "Automation scripting", "API troubleshooting", "Cloud infrastructure", "Customer success", "System internals", "Cloud-native architectures", "Data persistence", "Log analysis", "Diagnostic tasks", "Stakeholder communication", "Critical escalations", "Data storage industry", "Cloud storage ecosystem", "SSO tools" ], "skillCount" : 17, "jobCategory" : "customer-service", "jobSubcategory" : "services-&-support", "dataQualityScore" : 0.8888889, "_score" : 306.337, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Data storage" }, { "id" : "6a3082bdf292fd229c06e95b", "title" : "Technical Director", "company" : "Avery Dennison", "industry" : "Packaging And Containers", "salary" : { "min" : 200000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Technical roles in Manufacturing, adjusted for seniority, company size, and location in Dalton, United States." }, "location" : "Dalton, GA, United States", "locations" : [ "Dalton", "GA", "United States" ], "timestamp" : "2026-06-16T09:59:07.994", "fingerprint" : "586e9b5598201a4d792d80dc97bfbea16cfa762a20ceedd91b68925df7f8f089", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AveryDennison/744000132285769-technical-director", "externalId" : "744000132285769", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dalton", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.7691867,-84.9702475" } ], "locationText" : "Dalton, Georgia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "remoteFriendly" : false, "rawDescription" : "Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at [www.averydennison.com](http://www.averydennison.com). At Avery Dennison, some of the great benefits we provide are: * Health & wellness benefits starting on day 1 of employment * Paid parental leave * 401K eligibility * Tuition reimbursement * Employee Assistance Program eligibility / Health Advocate * Paid vacation and paid holidays The Technical Director oversees and supervises all development and innovation efforts by a company. They work to recruit product development team leaders to handle these efforts and directs R&D teams with budget approvals, scheduling, and deadline management. The Technical Director also works with other teams within the company — such as sales, marketing, fiancé, operations, and manufacturing — to bring new products from the research and development side to market or implementation within the Company. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: * Develop and direct the design and development of new products and the improvement of existing products. * Work with members of the senior management team/BOD to further department and company goals. * Provide leadership and develop objectives for the Research and Development (R&D) department. * Evaluates manufacturing processes by designing and conducting research programs; applying knowledge of product design, fabrication, assembly, tooling, and materials; conferring with equipment vendors; soliciting observations from operators. * Develops manufacturing processes by studying product requirements; researching, designing, modifying, and testing manufacturing methods and equipment; conferring with equipment vendors. * Improves manufacturing efficiency by analyzing and planning work flow, space requirements, and equipment layout. * Assures product and process quality by designing testing methods; testing finished- product and process capabilities; establishing standards; confirming manufacturing processes. * Provides manufacturing decision-making information by calculating production, labor, and material costs; reviewing production schedules; estimating future requirements. * Prepares product and process reports by collecting, analyzing, and summarizing information and trends. * Provides manufacturing information by answering questions and requests. * Maintains product and company reputation by complying with government regulations. * Keeps equipment operational by coordinating maintenance and repair services; following manufacturer's instructions and established procedures; requesting special service. * Maintains product and process data and entering data. * Completes design and development projects by training and guiding technicians. * Contributes to team effort by accomplishing related results as needed. * Demonstrates leadership and commitment with respect to our QMS by taking accountability of the effectiveness of the QMS; by establishing a quality policy and quality objectives that are compatible with the direction of the organization; that both policy and objectives are communicated, understood and applied within the organization; ensuring integration of QMS requirements into the organization’s business processes and by promoting awareness of a process approach and risk based thinking. * Provides the necessary resources for the QMS; communicated the importance of effective quality management and of conforming to QMS requirements; ensuring that the QMS achieves intended results; engaging with, directing and supporting persons to contribute to the effectiveness of the QMS; promote improvement and support other members of the management team to demonstrate their leadership as it applies to their area of responsibility. * Demonstrates leadership and commitment by ensuring that the client’s requirements and applicable regulatory and statutory requirements are met; that risks and opportunities that could affect our products and services have been addressed; that our focus is on consistently providing client satisfaction. * Maintains the standards and commitment as defined in the Companies quality policy. * Ensure that the responsibilities and authorities for relevant roles are assigned and communicated throughout the organization. * Performing other duties as assigned. ## Qualifications * Bachelor’s Degree in business, science, or related field (Master’s Degree preferred). * 3 to 5 years of progressive experience as a R&D manager or higher. * Interpersonal, persuasion, and leadership skills to deal with internal and external business relations. * Management skills to successfully perform the planning, directing, reporting, and administrative responsibilities of this position. * Comprehensive knowledge of industry and industry-related trends and forecasts. * Analytical Skills: Synthesize complex or diverse information. * Problem Solving: Identify and resolve problems in a timely manner as well as skillfully gather and analyze information. * Communication: Speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills, and conduct productive meetings. * Delegation: Delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities. * Leadership: Inspire and motivate others to perform well, and accept feedback from others. * Management Skills: Involves staff in planning, decision-making, facilitating, and process improvement; be available to staff; provide regular performance feedback; and develop subordinates’ skills and encourages growth. * Quality Management: Explore ways to improve and promote quality; demonstrate accuracy and thoroughness; and maintain compliance with legal and regulatory aspects. * Judgment: Display willingness to make decisions; exhibit sound and accurate judgment; and make timely decisions. * Planning and Organization: Prioritize and plan work activities; use time efficiently; and develop realistic action plans. * Safety and Security: Observe safety and security procedures, and uses equipment and materials properly. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Travel is a regular part of the Technical Director position. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. ## Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with applicable local, state, and federal laws. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.", "summaryDescription" : "Technical Director at Avery Dennison", "postedDate" : "2026-06-15T21:02:42.000", "createdAt" : "2026-06-16T01:39:14.404", "lastUpdated" : "2026-06-16T09:59:07.994", "ingestTimestamp" : "2026-06-16T01:39:14.404", "mongoId" : "6a3082bdf292fd229c06e95b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 305.43484, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306c3bf292fd229cfd351c", "title" : "Technical Director", "company" : "Avery Dennison", "industry" : "Packaging And Containers", "salary" : { "min" : 215000.0, "max" : 325000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Director of Technical position in the Manufacturing industry in Dalton, United States, adjusted for seniority and company size." }, "location" : "Dalton, GA, United States", "locations" : [ "Dalton", "GA", "United States" ], "timestamp" : "2026-06-16T11:00:26.956", "fingerprint" : "411664ac61e3b8aab6259a2b2a60109c7f085828f756c328c89c9a463efdf7ab", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AveryDennison/744000132285769-technical-director", "externalId" : "744000132285769", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dalton", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.7691867,-84.9702475" } ], "locationText" : "Dalton, Georgia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "remoteFriendly" : false, "rawDescription" : "Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at [www.averydennison.com](http://www.averydennison.com). At Avery Dennison, some of the great benefits we provide are: * Health & wellness benefits starting on day 1 of employment * Paid parental leave * 401K eligibility * Tuition reimbursement * Employee Assistance Program eligibility / Health Advocate * Paid vacation and paid holidays The Technical Director oversees and supervises all development and innovation efforts by a company. They work to recruit product development team leaders to handle these efforts and directs R&D teams with budget approvals, scheduling, and deadline management. The Technical Director also works with other teams within the company — such as sales, marketing, fiancé, operations, and manufacturing — to bring new products from the research and development side to market or implementation within the Company. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: * Develop and direct the design and development of new products and the improvement of existing products. * Work with members of the senior management team/BOD to further department and company goals. * Provide leadership and develop objectives for the Research and Development (R&D) department. * Evaluates manufacturing processes by designing and conducting research programs; applying knowledge of product design, fabrication, assembly, tooling, and materials; conferring with equipment vendors; soliciting observations from operators. * Develops manufacturing processes by studying product requirements; researching, designing, modifying, and testing manufacturing methods and equipment; conferring with equipment vendors. * Improves manufacturing efficiency by analyzing and planning work flow, space requirements, and equipment layout. * Assures product and process quality by designing testing methods; testing finished- product and process capabilities; establishing standards; confirming manufacturing processes. * Provides manufacturing decision-making information by calculating production, labor, and material costs; reviewing production schedules; estimating future requirements. * Prepares product and process reports by collecting, analyzing, and summarizing information and trends. * Provides manufacturing information by answering questions and requests. * Maintains product and company reputation by complying with government regulations. * Keeps equipment operational by coordinating maintenance and repair services; following manufacturer's instructions and established procedures; requesting special service. * Maintains product and process data and entering data. * Completes design and development projects by training and guiding technicians. * Contributes to team effort by accomplishing related results as needed. * Demonstrates leadership and commitment with respect to our QMS by taking accountability of the effectiveness of the QMS; by establishing a quality policy and quality objectives that are compatible with the direction of the organization; that both policy and objectives are communicated, understood and applied within the organization; ensuring integration of QMS requirements into the organization’s business processes and by promoting awareness of a process approach and risk based thinking. * Provides the necessary resources for the QMS; communicated the importance of effective quality management and of conforming to QMS requirements; ensuring that the QMS achieves intended results; engaging with, directing and supporting persons to contribute to the effectiveness of the QMS; promote improvement and support other members of the management team to demonstrate their leadership as it applies to their area of responsibility. * Demonstrates leadership and commitment by ensuring that the client’s requirements and applicable regulatory and statutory requirements are met; that risks and opportunities that could affect our products and services have been addressed; that our focus is on consistently providing client satisfaction. * Maintains the standards and commitment as defined in the Companies quality policy. * Ensure that the responsibilities and authorities for relevant roles are assigned and communicated throughout the organization. * Performing other duties as assigned. ## Qualifications * Bachelor’s Degree in business, science, or related field (Master’s Degree preferred). * 3 to 5 years of progressive experience as a R&D manager or higher. * Interpersonal, persuasion, and leadership skills to deal with internal and external business relations. * Management skills to successfully perform the planning, directing, reporting, and administrative responsibilities of this position. * Comprehensive knowledge of industry and industry-related trends and forecasts. * Analytical Skills: Synthesize complex or diverse information. * Problem Solving: Identify and resolve problems in a timely manner as well as skillfully gather and analyze information. * Communication: Speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills, and conduct productive meetings. * Delegation: Delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities. * Leadership: Inspire and motivate others to perform well, and accept feedback from others. * Management Skills: Involves staff in planning, decision-making, facilitating, and process improvement; be available to staff; provide regular performance feedback; and develop subordinates’ skills and encourages growth. * Quality Management: Explore ways to improve and promote quality; demonstrate accuracy and thoroughness; and maintain compliance with legal and regulatory aspects. * Judgment: Display willingness to make decisions; exhibit sound and accurate judgment; and make timely decisions. * Planning and Organization: Prioritize and plan work activities; use time efficiently; and develop realistic action plans. * Safety and Security: Observe safety and security procedures, and uses equipment and materials properly. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Travel is a regular part of the Technical Director position. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. ## Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with applicable local, state, and federal laws. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.", "summaryDescription" : "Technical Director at Avery Dennison", "postedDate" : "2026-06-15T21:02:42.000", "createdAt" : "2026-06-16T00:23:11.116", "lastUpdated" : "2026-06-16T11:00:26.956", "ingestTimestamp" : "2026-06-16T00:23:11.116", "mongoId" : "6a306c3bf292fd229cfd351c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 215000, "salaryAnnualMax" : 325000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 305.43484, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3085cef292fd229c07bca6", "title" : "Technical Producer", "industry" : "Engineering", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Technical Producer in Auckland, New Zealand, adjusted for the Education industry and full-time employment." }, "location" : "Auckland", "locations" : [ "Auckland" ], "timestamp" : "2026-06-16T15:23:04.624", "fingerprint" : "8c30fb9990dadc833f6c76813f89433c88241e97b3d8713edd065de1a2f0b6ba", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/level/7bb46c66-7013-4b50-9a85-c4b23e0cd2df/application", "externalId" : "7bb46c66-7013-4b50-9a85-c4b23e0cd2df", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Auckland", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-36.8520950,174.7631803" } ], "locationText" : "Auckland, New Zealand", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Software architecture, Real-time rendering, Cross-platform technology, Online systems", "professionalSkills" : [ "Technical fluency", "Organizational skills", "Risk mitigation", "Problem solving" ], "hardSkillsList" : [ "Software project management", "Release management", "Sprint planning", "Agile ceremonies", "Dependency management" ], "hardSkills" : [ { "name" : "Software project management", "level" : "intermediate" }, { "name" : "Release management", "level" : "intermediate" }, { "name" : "Sprint planning", "level" : "intermediate" }, { "name" : "Agile ceremonies", "level" : "intermediate" }, { "name" : "Dependency management", "level" : "intermediate" } ], "coreResponsibilities" : "Own production for engineering initiatives, Coordinate communication between teams, Manage release cycles, Manage sprint planning, Manage agile ceremonies, Identify technical risks, Identify dependencies, Solve problems, Balance feature development, Balance technical debt, Balance infrastructure improvements, Balance platform modernization, Provide engineering status updates", "teamCollaboration" : "Engineering, product, design, QA", "projectManagementSkills" : [ "Agile", "Release management", "Sprint planning", "Dependency management" ], "domainKnowledge" : "Game engines; Real-time rendering; Complex cross-platform technology; Learning technology", "domainList" : [ "game-engines", "real-time-rendering", "complex-cross-platform-technology", "learning-technology" ], "domainSpecificKnowledge" : [ "Game engines", "Real-time rendering", "Complex cross-platform technology", "Learning technology" ], "communicationSkills" : "Technical complexity translation", "problemSolvingSkills" : "Risk mitigation; Dependency management", "outcomesObjectives" : "Deliver high-quality code on time", "qualificationsBasic" : "6+ years managing software projects, High-level technical fluency, Understand software architecture, Understand core engine features, Understand online systems, Understand interdependency between tech stacks, Organizational skills to structure ambiguous technical work, Balance competing priorities, Maintain forward momentum, Track record of shipping complex features, Remove blockers, Manage dependencies, Proactive approach to risk mitigation, Excellent communication skills", "qualificationsPreferred" : "Hands-on software engineering, CS background, Experience with game engines, Experience in edtech, Experience in learning platforms, Experience in student-facing applications, Familiarity with engineering metrics, Familiarity with code quality tools, Familiarity with deployment best practices", "workSiteFlexibility" : "Onsite", "rawDescription" : "TECHNICAL PRODUCER Level is a learning technology company dedicated to helping students build real academic and life skills with confidence and joy. We combine proven curriculum principles with world class interactive design to make meaningful practice something students want to come back to, not something they struggle through. We support what teachers, schools, and parents are already doing by increasing student engagement with high quality, standards aligned practice that reinforces classroom learning. That’s why we’re building: For students: Rewarding and motivating learning experiences that meet students where they are to build real academic proficiency. For educators: Tools that fit naturally into instruction and help students stay engaged while reducing teacher workload. For parents: Activities that help your kid catch up or get ahead, build confidence, and minimize homework battles, whether learning at school or at home. We are committed to helping every person maximize their potential and live a life of meaning. It’s a difficult problem that requires brilliant people and tremendous effort over time. We're seeking a Technical Producer to keep our engineering teams shipping. You'll orchestrate complex software projects, remove blockers, and ensure we deliver high-quality code on time across our entire stack. What You Will Do: - Own end-to-end production for engineering initiatives across the core engine tech stack - Coordinate and own communication between engineering, product, design, and QA—keeping everyone aligned and moving forward - Manage release cycles, sprint planning, and agile ceremonies for the core engineering team - Identify technical risks and dependencies early, working with engineering leads to solve problems before they become blockers - Balance feature development with technical debt, infrastructure improvements, and platform modernization - Provide clear engineering status updates to leadership, translating technical complexity into business impact. What You Need: - 6+ years managing software projects with engineers in game engines, real-time rendering systems, or complex cross-platform technology stacks. - Strong high-level technical fluency with ability to understand the details—you understand software architecture, core engine features, online systems, and the interdependency between the varying tech stacks. - Strong organizational skills to structure ambiguous technical work, balance competing priorities, and maintain forward momentum across multiple workstreams. - Track record of shipping complex features on time by removing blockers and managing dependencies while taking a proactive approach to risk mitigation. - Excellent communication skills across technical and non-technical stakeholders. Nice to Have: - Hands-on software engineering, CS background, or experience with game engines (Godot, Unity, Unreal, et al) - Experience in edtech, learning platforms, or student-facing applications - Familiarity with engineering metrics, code quality tools, and deployment best practices.", "summaryDescription" : "Technical Producer. Own production for engineering initiatives. Coordinate communication between teams", "createdAt" : "2026-06-16T02:00:18.244", "lastUpdated" : "2026-06-16T15:23:04.624", "ingestTimestamp" : "2026-06-16T02:00:18.244", "mongoId" : "6a3085cef292fd229c07bca6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Software project management", "Release management", "Sprint planning", "Agile ceremonies", "Dependency management", "Technical fluency", "Organizational skills", "Risk mitigation", "Problem solving", "Agile", "Game engines", "Real-time rendering", "Complex cross-platform technology", "Learning technology" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 304.9514, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308fe5f292fd229c0ae0a8", "title" : "Operational and Technical Accounting Team Member", "company" : "Intersect", "industry" : "Corporate Finance", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Operational and Technical Accounting Team Member in the US Energy industry, adjusted for remote work and company size." }, "location" : "United States", "locations" : [ "United States", "Canada" ], "certifications" : [ "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA" ], "timestamp" : "2026-06-16T15:01:30.609", "fingerprint" : "a897989765cd06184b39c15f0c4850ba083d6ed3d3b4709a9c087516289ce859", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/intersect/3ae4385c-b1ff-487d-9261-0a35186180ba/apply", "externalId" : "3ae4385c-b1ff-487d-9261-0a35186180ba", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "domainKnowledge" : "Financial instruments; Regulatory frameworks; Risk methodologies; Quantitative skills", "domainList" : [ "financial-instruments", "regulatory-frameworks", "risk-methodologies", "quantitative-skills" ], "domainSpecificKnowledge" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description We’re a team of friends bound together by a mission to preserve our planet for future generations through innovative energy solutions and modern infrastructure. Intersect develops, constructs, and operates the most ambitious power and data center infrastructure in the country by co-locating industrial demand with dedicated gas and renewable power generation. Intersect was acquired by Google in March 2026 and operates as an independent subsidiary. We are developing and constructing multiple gigawatts of energy and data center projects in the U.S., enabling more data center and generation capacity to come online faster. We’re on an aggressive growth trajectory and looking for people hungry to tackle the largest energy challenges on the planet. Location & Team Gatherings Intersect has been a fully flexible workplace since its founding in 2016. We’ve been very intentional about the way we do things. We are not work-from-home, hybrid, or in-office - we are any and all of those options! Deepening social connections and offering shared experiences is a cornerstone of the way we work. We connect as a team at our Team Week experiences four times a year and at our recently established Hub locations - SF Bay Area, NYC Metro Area, NY; Denver, CO; Austin, TX; Calgary, AB; and Toronto, ON. We are currently looking for candidates located within 60 miles of any of the listed hubs to foster more in-person connections while maintaining our flexible remote culture. ## Additional Information Equity: Beyond your salary, you’ll receive an Equity Grant, giving you a meaningful stake in our parent company. Health & wellness: 100% premium coverage for you and your dependents on medical, dental, and vision Time to recharge: Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year) Family support: Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning and family care support through Carrot and Maven Mental health: Free access to Spring Health, including 5 free therapy and psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+ Perks & extras: $150 monthly food stipend, $150 monthly reimbursement for cell phone and internet, pet insurance allowance, full home office setup, free access to UrbanSitter with $625 in quarterly company-paid credits, ActiveHero, and One Medical Intersect maintains a work environment free from discrimination, one where all employees are treated with dignity and respect. All employees share in the responsibility for fulfilling Intersect's commitment to equal employment opportunity. Intersect does not discriminate against any employee or applicant on the basis of age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by and consistent with applicable local laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.", "summaryDescription" : "Operational and Technical Accounting Team Member at Intersect", "postedDate" : "2026-06-15T23:03:53.343", "createdAt" : "2026-06-15T23:03:53.343", "lastUpdated" : "2026-06-16T15:01:30.609", "ingestTimestamp" : "2026-06-16T03:26:18.305", "mongoId" : "6a308fe5f292fd229c0ae0a8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills", "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA" ], "skillCount" : 14, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 304.78424, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Energy", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca40074d8ee00a09af552", "title" : "TCS Complex Health Care Assistant - Cheltenham", "company" : "Thornbury Community Services", "industry" : "Healthcare", "salary" : { "min" : 18.0, "max" : 23.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "222 Grays Inn Rd, London, WC1X 8HB", "locations" : [ "222 Grays Inn Rd", "London", "WC1X 8HB" ], "timestamp" : "2026-06-16T02:18:19.726", "fingerprint" : "9b671b6ee3e571d61d645bf3b8adb1384edef6cdfdb6409c4f2a7a2995479b7d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tcs/jobs/7767048003", "externalId" : "7767048003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Gloucester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8653705,-2.2458192" } ], "locationText" : "Gloucester, United Kingdom", "experienceMinYears" : 1, "professionalSkills" : [ "Person-centered care" ], "hardSkillsList" : [ "Complex care", "Personal care", "Manual handling" ], "hardSkills" : [ { "name" : "Complex care", "level" : "intermediate" }, { "name" : "Personal care", "level" : "intermediate" }, { "name" : "Manual handling", "level" : "intermediate" } ], "majorSkills" : "Complex care, Person-centered care", "majorSkillsList" : [ "Complex care", "Person-centered care" ], "coreResponsibilities" : "Manage clinical needs, Manage social needs, Build trust with individuals, Build trust with families, Create safe environments, Empower people to take trips, Empower people to reconnect with hobbies, Empower people to thrive in community", "teamCollaboration" : "Clinical teams; Operational teams", "domainKnowledge" : "Complex health needs", "domainList" : [ "complex-health-needs" ], "domainSpecificKnowledge" : [ "Complex health needs" ], "documentationSkills" : "Clinical documentation", "continuousLearning" : "Upskilling and training; Refresher courses; Specialist practical training", "qualificationsBasic" : "Minimum 12 months UK care experience, Experience with children, Comfortable working with cats and dogs", "qualificationsPreferred" : "Clinical complex care exposure, Personal care skills, Manual handling skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Community Healthcare Assistant – Complex Care Location: Gloucester Shifts: Monday-Sunday: 08:00-20:00 & 20:00-08:00 (24/7) Pay Rates (including holiday pay): Days: £18.56 per hour Nights: £20.83 per hour Weekends: £23.07 per hour At Thornbury Community Services, we believe everyone deserves the chance to live life to the fullest. We’re looking for healthcare assistants who want to make a real difference - helping people with complex health needs remain at home, maintain independence, and enjoy the things that matter most to them. Your role goes beyond practical care. You’ll build trust with individuals and their families, create safe environments, and empower people to take trips, reconnect with hobbies, and thrive in their own community. Every shift is an opportunity to change a life. Why This Role Matters Joining Thornbury means being part of something bigger - giving people the chance to live with dignity, choice, and joy despite complex health needs. We would provide training & shadow shifts with a full clinical sign-off to support this client. You will work 1:1 managing all clinical and social needs for this young female. You should be committed and experienced with children & comfortable working in an environment with cats & dogs. What We’re Looking For We’re seeking healthcare assistants who are: · Compassionate and resilient, with a genuine passion for person-centered care. · Experienced in UK care (minimum 12 months). · Skilled in key areas such as: Exposure to clinical complex care Personal care Manual handling Your Benefits as a TCS Healthcare Assistant We value our team and offer a package designed to support your career and wellbeing: · 24/7 Support: Clinical and operational teams available whenever you need them. · Employee Assistance Programme: Round-the-clock wellbeing support. · Upskilling & Training: Access refresher courses and specialist practical training. Shadow shifts and sign offs from a qualified nurse. Apply Today If you want a role where your care changes lives and creates possibilities, apply now. Questions? Contact us at: \uD83D\uDCE7 applications@thornburycommunityservices.co.uk \uD83D\uDCDE 0333 323 3762 #HCAGLST", "summaryDescription" : "TCS Complex Health Care Assistant - Cheltenham at Thornbury Community Services. Skills: Complex care, Person-centered care. Manage clinical needs. Manage social needs", "postedDate" : "2026-06-14T18:40:38.798", "createdAt" : "2026-06-14T18:40:38.798", "lastUpdated" : "2026-06-16T02:18:19.726", "ingestTimestamp" : "2026-06-14T18:40:38.798", "mongoId" : "6a2ca40074d8ee00a09af552", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Complex care", "Personal care", "Manual handling", "Person-centered care", "Complex health needs" ], "skillCount" : 5, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 303.94122, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305151f292fd229cefe64b", "title" : "Technical Consultant", "company" : "Conga", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Technical Consultant in the SaaS industry in Bangalore, India, with 2-5 years of experience." }, "location" : "Bangalore", "locations" : [ "Bangalore" ], "timestamp" : "2026-06-16T08:25:13.227", "fingerprint" : "58e7bada5a80f4666326cbc047dc1a7ac867411dd73d212152ce8ccf11d73703", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/conga/jobs/5163448007", "externalId" : "5163448007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "remoteFriendly" : false, "rawDescription" : "A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Job Title: Technical Consultant Locations: Bangalore Reports to: Sr. Manager, Technical Support A quick snapshot… The Technical consultant provides Global Technical Support for Conga CRM products. The job involves understanding, evaluating, troubleshooting, debugging, identifying root cause, and resolving issues/ addressing customer needs in timely manner. Our Tech support teams are responsible for handling errors, user issues and any other technical problem that prevents the customer from using our Conga products. In essence, our tech support consultants focus on helping customers to use our products most effectively. Why it’s a big deal… At Conga, we serve our customers to utilize the best of our expertise and solutions. You will help our valuable customers by keeping their solutions up and running by resolving the reported issues in a timely manner resulting in happy and loyal customers. Consultants ensure Conga’s technology is enabling the company to stay productive and thus maximize the benefits—cost saving, improved productivity, improved product quality and eventually what matters is championing the customer. Are you the person we’re looking for? Related experience. 2-5 years of technical support experience, in any technology (preferably in Salesforce/ .Net/ Java) with knowledge of workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc. Champion of the Customer. You understand that customers are one of business’ most important assets and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too! Troubleshooting and Logical Thinking. This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role. Proven experience in a client support role or in a delivery role has prepared you to effectively investigate technical issues, prioritize and escalate as needed, to ensure timely resolutions that are in line with client SLA’ s. Experience with advanced SQL scripting / Java/ .Net/ SQL or SFDC is a must! Programming languages (Visual Basic/ C#) are appreciated! You can easily understand how systems interact/integrate with each other and as well as how changes in one application will affect others. Education. A bachelor’s degree in Engineering or equivalent. Here’s what will give you an edge… Passion. We know it when we see it. Passion is not about saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It’s about what you’ve accomplished; how you want to grow; the ideas you have; your philosophies. It’s demonstrating through your words and your actions that you truly believe in what you do -- and where you work. That it matters to you. And that’s pretty cool. Clear, deliberate, and collaborative communicator. You don’t just engage in collaborative discussions; you initiate them regularly. You are clear and concise when you speak and write -- and even creative in terms of ensuring your messages are received and understood. You leave no room for assumptions or misunderstandings. It’s what sets you apart from the rest. Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allows you to accurately collect the right information so you can resolve issues in the most expedient way. Willingness to work rotational shifts. Let’s face it – our customers are in various time zones, so we need to support them. Our analysts can – if needed - be scheduled on rotational shifts and take turns carrying pagers. The shift window is 5am to 1am. Did we pique your interest?  If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!  Preferred Resume Format We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. Don’t meet every requirement for the role?   Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  Additional Information Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary. Conga's Applicant Privacy Statement The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.", "summaryDescription" : "Technical Consultant at Conga", "postedDate" : "2026-06-15T23:16:45.961", "createdAt" : "2026-06-15T23:16:45.961", "lastUpdated" : "2026-06-16T08:25:13.227", "ingestTimestamp" : "2026-06-15T23:16:45.961", "mongoId" : "6a305151f292fd229cefe64b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 303.30588, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 27861, "totalPages" : 558, "hasNext" : true, "hasPrevious" : false } }

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