DevSavant
FL
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at DevSavant. Skills: Technical Support, API troubleshooting, Backend systems. Resolve complex technical issues escalated from Level 1. Troubleshoot APIs, integrations, JavaScript-related issues, backend systems, and”
Industry & Context.
Troubleshooting; Problem-solving; Analytical skills; Root Cause Analysis
On-call rotations
What They're Looking For.
Must Have
2–4 years of experience in Technical Support within SaaS environments, Experience troubleshooting APIs, backend systems, and integrations, 1–2 years of experience with JavaScript, scripting, or debugging, Experience working directly with Engineering teams during escalations, Familiarity with incident response processes and Root Cause Analysis (RCA), English communication skills, both written and verbal, troubleshooting, problem-solving, and analytical skills, Ability to work in a fast-paced environment and manage multiple priorities
Nice to Have
Experience with GIS tools such as QGIS or ArcGIS, Experience with WalkMe, Skilljar, or similar training platforms, Experience with monitoring tools such as Grafana, Exposure to SaaS infrastructure and cloud environments
What You'll Do.
Resolve complex technical issues escalated from Level 1
JavaScript-related issues
Validate and triage potential product bugs before escalating
Provide detailed technical context
Own escalated support cases from Level 1 engineers
Validate and triage potential product bugs
Participate in on-call rotations
Lead technical incident response
Coordinate across teams as needed
and technically deep responses to
Help resolve API and backend issues with minimal
Leverage internal tools to investigate issues
Support customers effectively
Write lightweight scripts
Use debugging tools to analyze data
Improve investigations
Optimize resolution times
Maintain and contribute to internal and external help
Ensure up-to-date guides and technical resources
Handle a ticket queue with standard and advanced
Prioritize complexity
Collaborate on building technical training material
Improve onboarding and upskilling of support engineers
How You'll Work.
Team & Collaboration
Work closely with customers; Work with Support Engineers; Work with Engineering teams; Coordinate across teams
Communication Scope
English communication; Written communication; Verbal communication
Full Job Description
ABOUT DEVSAVANT DevSavant is an operating partner for startups and growth-stage companies, helping them turn ambition into execution. We support founders and leadership teams with product engineering and global staffing, from early prototypes and MVPs to scaling high-performing teams. Our vetted talent across LATAM and Asia embeds directly into client teams, operating as true extensions rather than external vendors. With over 8 years working in venture-backed ecosystems, DevSavant is trusted to accelerate delivery, scale teams efficiently, and support companies as they reach their next milestone. ABOUT THE ROLE We are seeking a Technical Support Engineer to join our Support team. In this role, you will act as the final support tier before escalation to Engineering or Product, helping customers resolve complex technical issues related to APIs, backend systems, integrations, and JavaScript-based workflows. You will work closely with customers, Support Engineers, and Engineering teams to troubleshoot issues, lead incident response efforts, perform root cause analysis, and continuously improve support processes and documentation. The ideal candidate is technically curious, customer-focused, and enjoys solving challenging problems in a fast-paced SaaS environment. KEY RESPONSIBILITIES - Resolve complex technical issues escalated from Level 1 Support Engineers. - Troubleshoot APIs, integrations, JavaScript-related issues, backend systems, and application behavior. - Validate and triage potential product bugs before escalating to Engineering. - Provide detailed technical context, reproduction steps, and investigation findings during escalations. - Resolve Complex Issues: Own escalated support cases from Level 1 engineers, focused on deep technical troubleshooting across APIs, JavaScript, and backend systems. - Pre-Escalation Triage: Validate and triage potential product bugs, determining whether they can be resolved within Support or require Engineering involvement. - On-C
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