Astra
FinTech
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Account Manager at Astra. Skills: Customer Success, Technical Support, Integration Management. Manage and provide technical guidance to clients. Resolve critical technical issues”
What You'll Achieve.
Ensure Astra’s integrations run seamlessly; Customers feel supported; Resolve technical issues impacting uptime and performance; Ensure new customer launches are smooth, fast, and reliable; Empower customers and reduce friction; Shape Astra’s future solutions
Industry & Context.
Problem-solving; Troubleshooting; Root cause analysis; Diagnose problems
East-Coast hours, 7am-5pm ET
What They're Looking For.
Must Have
5+ years of experience as TAM, Solutions Engineer, or other customer-facing technical role, Familiarity with cloud platforms, Comfort navigating logs, APIs, and technical tools, Project management skills, Troubleshooting skills, Ability to navigate technical issues, Provide prompt solutions, Investigate and resolve integration or data flow issues, Excellent written and verbal communication skills, Experience with support systems like Zendesk, Pylon (or similar ticketing platforms), Collaborative mindset, Ability to work cross-functionally with Engineering, Product, and Customer Success teams, Proactive, detail-oriented approach, Willingness to document solutions and processes, Proactive mindset, Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience
Nice to Have
GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery), Terraform, CloudFormation, or similar, GitHub Actions, CircleCI, or similar platforms, Python, Go, Bash for automation and tooling
What You'll Do.
Manage and provide technical guidance to clients
Resolve critical technical issues
Quarterback multi-departmental efforts to resolve complicated issues
Partner closely with the Integrations team to support
Configure and validate integrations
Contribute to Astra’s knowledge base
Write and improve technical documentation
Streamline customer self-service
Collaborate with the Integrations and Engineering teams on
Provide feedback from customer interactions
Assist with testing and validation
Investigate issues and other technical environments
Escalate complex problems
Act as a bridge between customers and teams
Translate technical details into clear
actionable communication
Identify areas to improve operational efficiencies
Onboard our customers more quickly and effectively
How You'll Work.
Team & Collaboration
Cross-functional teams; Integrations team; Engineering teams; Product teams; Customer Success teams
Communication Scope
Customer-friendly explanations; Actionable communication
Process & Methodology
Project management, Influencing partners
Full Job Description
THE ROLE As a Technical Account Manager at Astra, you will be responsible for the technical success of our customers. This person will be relied on to manage customer inquiries, investigate and resolve integration issues, optimize technical client configurations, and provide strategic guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. WHAT YOU'LL DO - Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner. - Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. - Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. - Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. - Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. - Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. - Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively. - This role will be specifically designated to East-Coast hours varying between 7am-5pm ET. WHAT WE'RE LOOKING FOR REQUIRED EXPERIENCE - 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships - Familiarity with
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