Mirantis
Technology
TechnicalSupportEngineer(Kubernetes,Openstack)
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Support Engineer (Kubernetes, Openstack) at Mirantis. Skills: Kubernetes, OpenStack, Linux administration, Troubleshooting. Troubleshoot customer environments. Detect issues”
Industry & Context.
Troubleshooting; Root cause analysis
Weekend on call rotation, Holiday coverage
What They're Looking For.
Must Have
High School diploma or equivalent, 3+ years technical customer support, Expert Linux system administration, Expert Linux troubleshooting skills, Knowledge of OpenStack, Knowledge of Neutron, Knowledge of Kubernetes, Knowledge of object storage principles, English speaking and writing ability, DCOPs experience, Firmware upgrades experience, Iso experience, OS experience, Dell experience, Lenovo experience, ST Micro experience, Networking troubleshooting experience, Vlans experience, Ports experience, Spine/leaf config experience, Change management experience, Fortinet experience, Cisco experience, Juniper experience, Python scripting experience, Automation concepts experience, Understanding of networking concepts, Understanding of networking protocols, Alert management experience, Standard Operating Procedure generation, Good knowledge of virtualization solutions, Good knowledge of network storage solutions, Good knowledge of distributed storage solutions
Nice to Have
Four year college degree preferred, Kubernetes experience, Openstack frameworks experience, TOR switching experience, Databases experience, Message brokers experience, Configuring monitoring tools, Customizing monitoring tools, Extending monitoring tools, Working configuration management tools
What You'll Do.
Troubleshoot customer environments
Reproduce customer issues
Provide information to development
Discuss customer issues
Route issues to teams
Participate in on call rotation
Provide holiday coverage
Communicate with customers
Provide status updates
Guide customers through troubleshooting
Guide customers through resolution
Troubleshoot server issues
Troubleshoot DCOPs issues
Perform Firmware upgrading
Troubleshoot ST Micro
Troubleshoot DC networking asks
Troubleshoot DC networking upgrades
Triage networking asks/upgrades
How You'll Work.
Team & Collaboration
Work closely with development team
Communication Scope
Customer communication; Status updates
Full Job Description
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired — including cluster operations, components workload management, and troubleshooting containerized environments. Main Responsibilities: * Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management. * Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes) * Resolve and Handle/Triage IaaS related needs in customer datacenters. * Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team. * Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc. * Own escalations end
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