Amtech Software
enterprise software, packaging, printing, manufacturing
SeniorTechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Support Engineer at Amtech Software. Skills: Application support, Report development, Server troubleshooting, Network troubleshooting. Provide technical application support. Troubleshoot complex issues”
Industry & Context.
Troubleshooting; Problem-solving; Analytical skills; Diagnose technical issues; Resolve technical issues; Root cause analysis
Participate in off-hours work
What They're Looking For.
Must Have
5+ years L2/L3 technical support, 5+ years application support, 5+ years enterprise software experience, 5+ years ERP environments experience, Troubleshoot application, server, network layers, Experience with Windows servers, Experience with Windows services, Experience with Windows configurations, Experience with Windows log analysis, Ability to debug code, Ability to debug reporting logic, Customer-focused mindset
Nice to Have
Experience with 4D or similar tools, Experience with reporting tools, Experience with Crystal Reports, Familiarity with SQL, Familiarity with JavaScript, Familiarity with APIs, Familiarity with data warehouse concepts, Experience supporting ERP systems, Experience supporting manufacturing workflows, Experience in label environments, Experience in print environments, Experience in manufacturing environments
What You'll Do.
Provide technical application support
Troubleshoot complex issues
Own and resolve support cases
Act as first point of contact
Ensure timely resolution
Develop Super Reports
Troubleshoot Super Reports
Translate business requirements
Analyze customer issues
Collaborate with internal teams
Troubleshoot server issues
Troubleshoot system issues
Configure Label Traxx environments
Support implementations
Troubleshoot peripheral issues
Troubleshoot environment issues
Support customer onboarding
Assist with technical setup
Assist with validation
Assist with environment readiness
Document support cases
Document technical solutions
Ensure responsiveness
Ensure professionalism
Partner with global teams
Ensure continuous coverage
Participate in off-hours work
Identify trends in technical issues
Provide feedback to improve product
How You'll Work.
Team & Collaboration
Global teams; Follow-the-sun support; Cross-portfolio opportunities
Communication Scope
Explain technical concepts
Full Job Description
About Vista Equity Partners Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. About Amtech Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem. Our Employee Value Proposition At Amtech, our people are our greatest differentiator. We create an environment where you can: Purpose Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading
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