Amtech Software

enterprise software, packaging, printing, manufacturing

SeniorTechnicalSupportEngineer

£65–95k ~AI est. United Kingdom
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Technical Support Engineer at Amtech Software. Skills: Application support, Report development, Server troubleshooting, Network troubleshooting. Provide technical application support. Troubleshoot complex issues”

Industry & Context.

enterprise software, packaging, printing, manufacturing
Problems you'll solve

Troubleshooting; Problem-solving; Analytical skills; Diagnose technical issues; Resolve technical issues; Root cause analysis

Eligibility Requirements

Participate in off-hours work

What They're Looking For.

Must Have

5+ years L2/L3 technical support, 5+ years application support, 5+ years enterprise software experience, 5+ years ERP environments experience, Troubleshoot application, server, network layers, Experience with Windows servers, Experience with Windows services, Experience with Windows configurations, Experience with Windows log analysis, Ability to debug code, Ability to debug reporting logic, Customer-focused mindset

Nice to Have

Experience with 4D or similar tools, Experience with reporting tools, Experience with Crystal Reports, Familiarity with SQL, Familiarity with JavaScript, Familiarity with APIs, Familiarity with data warehouse concepts, Experience supporting ERP systems, Experience supporting manufacturing workflows, Experience in label environments, Experience in print environments, Experience in manufacturing environments

What You'll Do.

Provide technical application support

Troubleshoot complex issues

Own and resolve support cases

Act as first point of contact

Ensure timely resolution

Develop Super Reports

Troubleshoot Super Reports

Translate business requirements

Analyze customer issues

Collaborate with internal teams

Troubleshoot server issues

Troubleshoot system issues

Configure Label Traxx environments

Support implementations

Troubleshoot peripheral issues

Troubleshoot environment issues

Support customer onboarding

Assist with technical setup

Assist with validation

Assist with environment readiness

Document support cases

Document technical solutions

Ensure responsiveness

Ensure professionalism

Partner with global teams

Ensure continuous coverage

Participate in off-hours work

Identify trends in technical issues

Provide feedback to improve product

How You'll Work.

Team & Collaboration

Global teams; Follow-the-sun support; Cross-portfolio opportunities

Communication Scope

Explain technical concepts

Full Job Description

About Vista Equity Partners Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. About Amtech Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem. Our Employee Value Proposition At Amtech, our people are our greatest differentiator. We create an environment where you can: Purpose Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading

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