TechnicalConsultant

A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Job Title: Technical Consultant Locations: Bangalore Reports to: Sr. Manager, Technical Support A quick snapshot… The Technical consultant provides Global Technical Support for Conga CRM products. The job involves understanding, evaluating, troubleshooting, debugging, identifying root cause, and resolving issues/ addressing customer needs in timely manner. Our Tech support teams are responsible for handling errors, user issues and any other technical problem that prevents the customer from using our Conga products. In essence, our tech support consultants focus on helping customers to use our products most effectively. Why it’s a big deal… At Conga, we serve our customers to utilize the best of our expertise and solutions. You will help our valuable customers by keeping their solutions up and running by resolving the reported issues in a timely manner resulting in happy and loyal customers. Consultants ensure Conga’s technology is enabling the company to stay productive and thus maximize the benefits—cost saving, improved productivity, improved product quality and eventually what matters is championing the customer. Are you the person we’re looking for? Related experience. 2-5 years of technical support e