{ "count" : 29726, "data" : [ { "id" : "6a3074eff292fd229c00a9c3", "title" : "Account Executive (GTME - High Velocity)", "company" : "Clay", "industry" : "GTM - Sales", "salary" : { "min" : 140000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "New York", "locations" : [ "New York" ], "timestamp" : "2026-06-16T12:31:23.551", "fingerprint" : "830b8d6a3a932799c9f1685978d2e8c98bcc919f3f8e6e657b71793cc205f3ac", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/claylabs/fa4c7a0b-96c9-47d6-9925-0ea91d516075/application", "externalId" : "fa4c7a0b-96c9-47d6-9925-0ea91d516075", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "professionalSkills" : [ "Consultative selling", "GTM strategy" ], "hardSkillsList" : [ "Sales cycle management", "Technical guidance" ], "hardSkills" : [ { "name" : "Sales cycle management", "level" : "intermediate" }, { "name" : "Technical guidance", "level" : "intermediate" } ], "majorSkills" : "Revenue generation, Deal closure, Customer adoption", "majorSkillsList" : [ "Revenue generation", "Deal closure", "Customer adoption" ], "coreResponsibilities" : "Own and close SMB deals, Own and close mid-market deals, Help customers discover use cases, Help customers adopt Clay, Run fast sales cycles, Run consultative sales cycles, Balance speed with product understanding, Provide technical guidance, Collaborate with product teams, Translate customer feedback, Develop selling skills", "teamCollaboration" : "Collaborate with product teams", "domainKnowledge" : "Go-to-market (GTM); Sales technologies; AI tools", "domainList" : [ "go-to-market-gtm", "sales-technologies", "ai-tools" ], "domainSpecificKnowledge" : [ "Go-to-market (GTM)", "Sales technologies", "AI tools" ], "communicationSkills" : "Translate technical concepts", "continuousLearning" : "Learn something new every day", "problemSolvingSkills" : "Finding clever ways to use AI", "qualificationsBasic" : "2+ years closing experience, 2+ years technical role experience, Experience with Clay, Experience with relevant GTM tools, High business IQ, Creative and resourceful, Clear and enthusiastic communicator, Curiosity", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT CLAY Our mission is to help organizations turn any growth idea into reality. We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers https://clayrun.notion.site/Wall-of-Love-b243f2b67607438b9fad99341e6b8d47 — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research. In 2025, we raised a $100M Series C https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.htmlbacked by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue. In 2026, we announced our second employee tender offer https://www.nytimes.com/2026/01/28/business/dealbook/clay-start-up-tender-offers.html in 9 months at a new $5B valuation. We also launched a community equity round https://www.clay.com/blog/community-equity-offering, for our customers, agency partners, and club members. Some things to know about us: - Our community http://community.clay.com includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs https://luma.com/claylive, and 30k members on Slack. - Our culture https://nextplayso.substack.com/p/spotlight-clay is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more. - All employees can work for free with world-class coaches who specialize in creativity, management, and more. - Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here https://cdn.prod.website-files.com/61477f2c24a826836f969afe/685d83a71452245cc1129791_4d770abfd83e276ec15315a2e06945bd_Clay2025_OperatingPrinciples.pdf. - Read about us in the NYT https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.html, Forbes http://google.com/search?q=forbes+clay&rlz=1C5OZZY_enUS1155US1155&oq=forbes+clay&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQABiABDIHCAIQABiABDIHCAMQABiABDIHCAQQABiABDIHCAUQABiABDIHCAYQABiABDIHCAcQABiABDIHCAgQABiABDIHCAkQABiABNIBBzkzM2owajSoAgOwAgHxBVAe8UAxJx_p&sourceid=chrome&ie=UTF-8, First Round Review https://review.firstround.com/podcast/inside-clays-unconventional-path-to-1-25b/, and more https://www.clay.com/press. Hear from our employees directly on our Glassdoor https://www.glassdoor.com/Overview/Working-at-Clay-EI_IE9850794.11,15.htm page! ACCOUNT EXECUTIVES @ CLAY Clay is the GTM platform of choice for the best revenue teams in the world. From Anthropic to Notion to Stripe, growth teams use Clay to find their GTM Alpha. Our journey to $100M ARR was powered by creativity, and a belief that the best GTM teams treat their go-to-market like a product: constantly shipping new plays, experimenting, and never assuming that what worked last quarter will work next quarter. We sell that way too. This is Clay's highest-volume sales motion. You'll sell Clay to hundreds of SMB and mid-market customers every quarter, helping them discover how Clay fits into their GTM stack and turning them into power users. The role is perfect for someone who loves getting into the nitty gritty of how a business grows revenue and can move fast without sacrificing quality. Our High Velocity sellers have diverse backgrounds: ex-product managers, professional love coaches, BDRs, and founders. They differ in experience, but they resemble our customers, and they all love GTM hacking. WHAT YOU'LL DO - Own and close a high volume of SMB and mid-market deals end-to-end - Help customers discover and adopt Clay use cases that map to their specific GTM motion - Run fast, consultative sales cycles that balance speed with genuine product understanding - Provide technical guidance during the sales process, meeting customers where they are - Collaborate with product teams, translating customer feedback into feature improvements - Develop your consultative selling skills while staying at the forefront of emerging sales technologies WHAT YOU'LL BRING - 2+ years experience in a closing role or a technical role (Product, Solutions/Sales Engineering) - Experience with Clay or relevant GTM tools - High business IQ: you can quickly understand how a prospect's GTM motion works and identify where Clay creates value - Creative and resourceful, with a bias toward experimentation and finding clever ways to use AI tools in your own work - Clear and enthusiastic communicator who can translate technical concepts for non-technical users - Curiosity that doesn't quit — learning something new every day excites you WHY THIS ROLE This is one of the highest-performing sales teams at Clay. You'll become a product expert, learn how the best GTM teams in tech actually operate, and build the selling skills that will define the next generation of salespeople. The growth opportunity here is real: our GTMEs have gone on to lead segments, manage teams, and take on roles across the company. You'll learn, earn, and grow. Meet our amazing GTME crew!", "summaryDescription" : "Account Executive (GTME - High Velocity) at Clay. Skills: Revenue generation, Deal closure, Customer adoption. Own and close SMB deals. Own and close mid-market deals", "createdAt" : "2026-06-16T00:27:08.027", "lastUpdated" : "2026-06-16T12:31:23.551", "ingestTimestamp" : "2026-06-16T00:27:08.027", "mongoId" : "6a3074eff292fd229c00a9c3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 140000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Sales cycle management", "Technical guidance", "Revenue generation", "Deal closure", "Customer adoption", "Consultative selling", "GTM strategy", "Go-to-market (GTM)", "Sales technologies", "AI tools" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 740.9773, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2cb20d74d8ee00a09df69b", "title" : "Patient Account Representative", "industry" : "Others", "salary" : { "min" : 38000.0, "max" : 57000.0, "currency" : "BGN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Patient Account Representative in Bulgaria, adjusted for the healthcare industry and remote work." }, "location" : "US", "locations" : [ "US" ], "certifications" : [ "Revenue Cycle Specialist (CRCS)" ], "timestamp" : "2026-06-15T21:26:29.046", "fingerprint" : "ce1fd613e73e7b6b21dff8de6660135088880e5b5019a468e6476e8075b3ff2e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/25ad789f-eb25-41dc-ac01-2574b2e582fb/apply", "externalId" : "25ad789f-eb25-41dc-ac01-2574b2e582fb", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "technicalSkills" : "Microsoft Office", "professionalSkills" : [ "Revenue cycle operations", "Insurance account workflows", "Billing", "Reimbursement issues", "Claims processing", "Collections", "Customer service", "Revenue cycle analytics" ], "hardSkillsList" : [ "Data entry" ], "hardSkills" : [ { "name" : "Data entry", "level" : "intermediate" } ], "majorSkills" : "Healthcare billing, Revenue cycle operations, Insurance claims processing, Denial management", "majorSkillsList" : [ "Healthcare billing", "Revenue cycle operations", "Insurance claims processing", "Denial management" ], "coreResponsibilities" : "Manage insurance account workflows, Ensure accurate resolution of billing issues, Ensure accurate resolution of reimbursement issues, Process insurance account transactions, Ensure proper setup of account activity, Ensure accuracy of account activity, Ensure timely updates of account activity, Investigate insurance denials, Resolve insurance denials, Appeal insurance denials, Document all actions, Communicate with insurers, Communicate with third-party payers, Communicate with internal departments, Ensure efficient claims processing, Ensure efficient claims resolution, Review healthcare claims, Manage healthcare claims, Monitor aged accounts receivable, Prioritize workloads, Optimize collections, Reduce outstanding balances, Perform quality assurance checks, Ensure accuracy of account transactions, Ensure compliance of account transactions, Support revenue cycle analytics, Identify trends in denials, Contribute to reporting, Contribute to documentation updates, Participate in process improvement initiatives, Participate in workflow optimization", "teamCollaboration" : "Internal departments", "domainKnowledge" : "Healthcare billing; Revenue cycle operations; Insurance claims processing; Denial management; Accounts receivable workflows; Workers' compensation; Motor vehicle accident cases", "domainList" : [ "healthcare-billing", "revenue-cycle-operations", "insurance-claims-processing", "denial-management", "accounts-receivable-workflows", "workers-compensation", "motor-vehicle-accident-cases" ], "domainSpecificKnowledge" : [ "Healthcare billing", "Revenue cycle operations", "Insurance claims processing", "Denial management", "Accounts receivable workflows", "Workers' compensation", "Motor vehicle accident cases" ], "communicationSkills" : "Written communication; Verbal communication; Interpersonal communication", "documentationSkills" : "Documentation updates", "continuousLearning" : "Professional development support", "innovationCreativity" : "Process improvement initiatives; Lean methodologies", "problemSolvingSkills" : "Problem-solving abilities; Investigate insurance denials; Resolve insurance denials; Appeal insurance denials", "outcomesObjectives" : "Optimize collections; Reduce outstanding balances", "qualificationsBasic" : "2+ years healthcare billing experience, 4+ years general billing experience, Understanding insurance claims processing, Understanding denial management, Understanding accounts receivable workflows, Ability to work with healthcare information systems, Ability to work with standard office tools, Excellent written communication skills, Excellent verbal communication skills, Excellent interpersonal communication skills, Customer-focused mindset, Analytical abilities, Problem-solving abilities, Capacity to multitask, Capacity to meet strict deadlines, High attention to detail, Accuracy in data entry, Organizational skills, Ability to work in diverse environment, Ability to work in collaborative environment, Ability to work in fast-paced environment", "qualificationsPreferred" : "Certification in Revenue Cycle Specialist (CRCS) within 18 months", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities In this role, you will be responsible for managing insurance account workflows and ensuring accurate resolution of billing and reimbursement issues, including: Processing insurance account transactions, ensuring proper setup, accuracy, and timely updates of account activity Investigating, resolving, and appealing insurance denials while documenting all actions in compliance with internal standards Communicating with insurers, third-party payers, and internal departments to ensure efficient claims processing and resolution Reviewing and managing a range of general and specialty healthcare claims, including workers’ compensation and motor vehicle accident cases Monitoring aged accounts receivable and prioritizing workloads to optimize collections and reduce outstanding balances Performing quality assurance checks on account transactions to ensure accuracy and compliance Supporting revenue cycle analytics by identifying trends in denials and contributing to reporting and documentation updates Participating in process improvement initiatives, including lean methodologies and workflow optimization Requirements: This role requires experience in healthcare billing or revenue cycle operations, along with strong communication and problem-solving skills: 2+ years of recent experience in healthcare billing, collections, or revenue cycle operations, or 4+ years in general billing, collections, or customer service Equivalent combination of education and professional experience will be considered Strong understanding of insurance claims processing, denial management, and accounts receivable workflows Ability to work with healthcare information systems and standard office tools such as Microsoft Office Excellent written, verbal, and interpersonal communication skills with a customer-focused mindset Strong analytical and problem-solving abilities with the capacity to multitask and meet strict deadlines High attention to detail, accuracy in data entry, and strong organizational skills Ability to work effectively in a diverse, collaborative, and fast-paced environment Certification in Revenue Cycle Specialist (CRCS) required within 18 months of hire Benefits: This position offers a comprehensive and competitive benefits package designed to support well-being, financial security, and work-life balance: Fully employer-paid healthcare coverage for employees, with substantial dependent coverage support Employer-provided term life insurance at no cost Choice between multiple pension plans with above-market retirement benefits Generous paid time off, including vacation, sick leave, and paid holidays Flexible scheduling options with remote work eligibility Tuition reimbursement and ongoing professional development support Employee assistance and wellness programs, including mental health resources Discounts on transportation, childcare services, and local and national businesses ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Patient Account Representative. Skills: Healthcare billing, Revenue cycle operations, Insurance claims processing, Denial management. Manage insurance account workflows. Ensure accurate resolution of billing issues", "postedDate" : "2026-06-11T03:37:41.668", "createdAt" : "2026-06-11T03:37:41.668", "lastUpdated" : "2026-06-15T21:26:29.046", "ingestTimestamp" : "2026-06-14T21:36:28.140", "mongoId" : "6a2cb20d74d8ee00a09df69b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Data entry", "Healthcare billing", "Revenue cycle operations", "Insurance claims processing", "Denial management", "Insurance account workflows", "Billing", "Reimbursement issues", "Claims processing", "Collections", "Customer service", "Revenue cycle analytics", "Accounts receivable workflows", "Workers' compensation", "Motor vehicle accident cases", "Revenue Cycle Specialist (CRCS)" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 706.1123, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2db59674d8ee00a0c92b3d", "title" : "Patient Account Receivable Specialist", "company" : "Baxter", "salary" : { "min" : 51200.0, "max" : 51200.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "St Paul, Minnesota", "locations" : [ "St Paul, Minnesota", "United States of America" ], "timestamp" : "2026-06-15T06:46:20.898", "fingerprint" : "45a539bf938a64680e47d9ed2d66ea4c03a5c0cc0cf760edb52e2baee1951251", "source" : "workday", "applyUrl" : "https://baxter.wd1.myworkdayjobs.com/baxter/job/St-Paul-Minnesota/Spec--Patient-Account-Receivable_JR-203701-1", "externalId" : "JR - 203701", "industryFunction" : { }, "locationPoint" : "53.98347,-111.28507", "structuredLocations" : [ { "city" : "Saint Paul", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Saint Paul, Minnesota, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceMaxYears" : 2, "experienceLevel" : "Junior", "technicalSkills" : "Microsoft Office", "professionalSkills" : [ "medical/healthcare environment, medical benefits, explanations of benefits (EOBs), high-dollar DME" ], "softSkillsList" : [ "customer service, communications skills, attention to detail, Innovative thinking, problems solving skills, positive working relationships" ], "softSkills" : [ { "name" : "customer service, communications skills, attention to detail, Innovative thinking, problems solving skills, positive working relationships" } ], "majorSkills" : "Patient Account Receivable, collections, billing, customer service, Microsoft Office", "majorSkillsList" : [ "Patient Account Receivable, collections, billing, customer service, Microsoft Office" ], "coreResponsibilities" : "Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution. Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution. Generate financial assistance applications, manage the review process, track results and follow-up with patients. Provide timely and professional communication with patients, families, co-workers, etc. Process PFA documents, bankruptcy notifications and return mail. Create adjustments on assigned balances following the established policies and procedures. Arrange for device shipment or pick-up with Customer Service. Work accounts flagged for Collection Agency to provide necessary documentation as requested. Arrange for Self-Pay of device, supply and accessory purchases. Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.).", "teamCollaboration" : "Ability to develop and maintain positive working relationships.", "toolProficiency" : [ "Billing database software" ], "communicationSkills" : "professional communication", "innovationCreativity" : "Innovative thinking/problems solving skills", "problemSolvingSkills" : "financial assistance; device return; collections; research activities; resolution", "specialRequirements" : "Ability to function in an independent work environment and organize/prioritize workload.", "outcomesObjectives" : "strive for efficient and effective operations, delivering exceptional results", "qualificationsBasic" : "High school diploma or equivalent required. Applicants must be authorized to work for any employer in the U. S.", "qualificationsPreferred" : "2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required. Experience working with high-dollar DME preferred. Bilingual in English/Spanish preferred. Experience with medical benefits and explanations of benefits (EOBs) preferred.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**This is where** your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. **Your Role at Baxter:** As the Patient Accounts Receivable Specialist, you will work with patients to resolve balances or determine appropriate alternate resolutions (self-pay, financial assistance, device return, etc.) and manage the selected process through to completion within our Respiratory Health Division. **What You 'll Be Doing:** * Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution * Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution * Generate financial assistance applications, manage the review process, track results and follow-up with patients * Provide timely and professional communication with patients, families, co-workers, etc. * Process PFA documents, bankruptcy notifications and return mail * Create adjustments on assigned balances following the established policies and procedures * Arrange for device shipment or pick-up with Customer Service * Work accounts flagged for Collection Agency to provide necessary documentation as requested * Arrange for Self-Pay of device, supply and accessory purchases * Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.) * Other duties and projects assigned. **What You 'll Bring:** * High school diploma or equivalent required * 2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required. * Experience working with high-dollar DME preferred * Bilingual in English/Spanish preferred * Experience with medical benefits and explanations of benefits (EOBs) preferred * Excellent customer service and communications skills * Strong attention to detail * Ability to function in an independent work environment and organize/prioritize workload * Innovative thinking/problems solving skills * Ability to develop and maintain positive working relationships * Proficiency with Microsoft Office required * Billing database software experience preferred _Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change._ We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $51,200 to 70,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. **US Benefits at Baxter (except for Puerto Rico)** This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: [Benefits | Baxter](https://www.baxter.com/careers/benefits) **Equal Employment Opportunity** Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. [Know Your Rights: Workplace Discrimination is Illegal](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) **Reasonable Accommodations** Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the [link](https://forms.microsoft.com/Pages/ResponsePage.aspx?id=Nd3GyB-HME-FrGU185glFONjsWP56EBPkq0TvnZuTOFUQk8wUzgwWENFVU5YOFdEOTFEM0pTN0VOVy4u) here and let us know the nature of your request along with your contact information. **Recruitment Fraud Notice** Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our [Recruitment Fraud Notice](https://jobs.baxter.com/how-to-apply#fraud-notice).", "summaryDescription" : "Patient Account Receivable Specialist at Baxter. Skills: Patient Account Receivable, collections, billing, customer service, Microsoft Office. Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution. Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution. Generate financial assistance applications, manage the review process, track results and", "postedDate" : "2026-06-13T19:02:23.007", "createdAt" : "2026-06-14T19:02:22.984", "lastUpdated" : "2026-06-15T06:46:20.898", "ingestTimestamp" : "2026-06-14T19:02:22.984", "mongoId" : "6a2db59674d8ee00a0c92b3d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://baxter.wd1.myworkdayjobs.com/baxter/job/St-Paul-Minnesota/Spec--Patient-Account-Receivable_JR-203701-1", "salaryAnnualMin" : 51200, "salaryAnnualMax" : 51200, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "customer service, communications skills, attention to detail, Innovative thinking, problems solving skills, positive working relationships", "Patient Account Receivable, collections, billing, customer service, Microsoft Office", "medical/healthcare environment, medical benefits, explanations of benefits (EOBs), high-dollar DME", "Billing database software" ], "skillCount" : 4, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 703.8281, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69d140072beec4dd3ddbe40c", "title" : "Program Manager, Issue Escalation, Worldwide Grocery Stores (WWFS) Support Services", "company" : "Amazon.com Services LLC", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, worldwide grocery stores", "salary" : { "min" : 74200.0, "max" : 129800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, Virginia, USA", "locations" : [ "Arlington, Virginia, USA" ], "timestamp" : "2026-06-15T02:29:32.368", "fingerprint" : "f46a5c0f0927767ec8c65f7ab7e2bed188668427f5992eb9639ffe3f4bf3bba7", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10383110/apply", "externalId" : "05c57b7c-d100-4b22-bca6-189d9201a365", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceLevel" : "Manager", "technicalSkills" : "SQL, Excel", "professionalSkills" : [ "Program management", "Process improvement", "Data analysis", "Business reviews", "Executive reporting", "Stakeholder engagement", "Root cause analysis", "Systemic solutions", "Regulatory compliance", "Organizational change management", "Issue escalation", "SLA management", "Program governance", "Retail operations", "Customer experience", "Consulting skills", "WFM operations" ], "hardSkillsList" : [ "Data analysis", "Metrics analysis", "Root cause analysis", "Process optimization", "Issue resolution" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Metrics analysis", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Process optimization", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Issue escalation, Program management, Process improvement, Data analysis", "majorSkillsList" : [ "Issue escalation", "Program management", "Process improvement", "Data analysis" ], "coreResponsibilities" : "Lead Issue Escalation Program Management, Set strategic vision, Drive centralization of program work, Manage intake mechanisms, Provide data-driven insights, Deliver executive-level reporting, Lead cross-functional stakeholder engagement, Improve SLA performance, Conduct deep-dive analysis, Identify root causes, Recommend systemic solutions, Ensure regulatory compliance, Coordinate training, Disseminate processes, Monitor emerging trends, Drive continuous improvement, Make process improvement recommendations", "teamCollaboration" : "Cross-functional stakeholder engagement; Work cross functionally", "projectManagementSkills" : [ "Program management", "Project delivery" ], "domainKnowledge" : "Retail operations; Store performance metrics; Customer experience indicators; Issue escalation frameworks; WFM operations", "domainList" : [ "retail-operations", "store-performance-metrics", "customer-experience-indicators", "issue-escalation-frameworks", "wfm-operations" ], "domainSpecificKnowledge" : [ "Retail operations", "Store performance metrics", "Customer experience indicators", "Issue escalation frameworks", "WFM operations" ], "toolProficiency" : [ "Microsoft Office", "Project management tools", "Workflow management software" ], "communicationSkills" : "Executive reporting; Business reviews", "problemSolvingSkills" : "Root cause analysis; Systemic solutions; Data-driven insights", "outcomesObjectives" : "Improve SLA performance; Identify root causes; Recommend systemic solutions", "qualificationsBasic" : "3+ years program management, 3+ years process improvement, Advanced Excel, Advanced SQL, Use data and metrics, Work cross functionally, Program planning execution delivery, Issue escalation frameworks, SLA management, Program governance, Executive-level reporting, Microsoft Office proficiency, Project management tools proficiency, Workflow management software proficiency, Retail operations understanding, Store performance metrics understanding, Customer experience indicators understanding, Manage concurrent escalation paths, Prioritize based on business impact, Advise teams escalation strategy, Advise teams process optimization, WFM operations knowledge, Common issue patterns knowledge, Resolution pathways knowledge, Influence without authority, Drive organizational change", "qualificationsPreferred" : "3+ years end to end delivery, Communicate results senior leadership, 3+ years driving process improvements, Stakeholder management experience, Build processes experience, Project management experience, Schedules experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Responsible for leading the Issue Escalation Program Management across Retail Operations, setting strategic vision and driving centralization of program work. Manages comprehensive intake mechanisms for escalation requests, provides data-driven insights through weekly and quarterly business reviews, and delivers executive-level reporting on escalation trends and program performance. Leads cross-functional stakeholder engagement to improve SLA performance and conducts deep-dive analysis on high-impact issues to identify root causes and recommend systemic solutions. Ensures compliance with regulatory requirements while coordinating training and process dissemination for new initiatives. Monitors emerging trends in issue escalations and drives continuous improvement through strategic recommendations and organizational change management. Key job responsibilities • Leads Issue Escalation Program Management across Retail Operations, setting the strategic 3-year vision for centralization of program work. • Creates and manages intake mechanisms to support new escalation requests, updates to existing escalation paths, and provides consulting for dynamic and strategic needs. • Provides weekly reporting and insights to Weekly Business Reviews (WBRs), delivering data-driven analysis on escalation trends and program performance. • Leads Quarterly Business Reviews (QBRs) for all Issue Escalations, presenting comprehensive program metrics and strategic recommendations to leadership. • Delivers monthly snapshot reporting for Operational leaders, highlighting key trends, SLA performance, and high-impact issues. • Leads cross-functional stakeholder engagement to improve Issue Escalation SLAs, driving continuous improvement initiatives across teams. • Conducts deep-dive analysis on trends of high-impact issues across stores, identifying root causes and recommending systemic solutions. • Coordinates the dissemination of escalation processes and training plans for new initiatives and special functions. • Ensures compliance with all local, state, and federal regulations related to escalation handling and customer issue resolution. • Remains aware of and informs leadership of emerging trends in issue escalations. Makes process improvement recommendations based on emerging patterns. Basic Qualifications: - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Experience with program management spanning planning, execution and project delivery - Advanced understanding of issue escalation frameworks, SLA management, and program governance. - Advanced proficiency in creating executive-level reporting for WBRs, QBRs, and monthly operational snapshots. - Expert knowledge of Microsoft Office, project management tools, and workflow management software for program tracking and reporting. - Advanced understanding of retail operations, store performance metrics, and customer experience indicators. - Proven ability to manage multiple concurrent escalation paths and prioritize based on business impact. - Strong consulting skills to advise teams on escalation strategy and process optimization. - Demonstrates excellent knowledge of WFM operations, common issue patterns, and resolution pathways. - Ability to influence without direct authority and drive organizational change through data and insights. Preferred Qualifications: - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, IL, Chicago - 74,200.00 - 129,800.00 USD annually USA, TX, Austin - 74,200.00 - 129,800.00 USD annually USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually", "summaryDescription" : "Program Manager, Issue Escalation, Worldwide Grocery Stores (WWFS) Support Services at Amazon.com Services LLC. Skills: Issue escalation, Program management, Process improvement, Data analysis. Lead Issue Escalation Program Management. Set strategic vision", "postedDate" : "2026-06-13T04:54:26.357", "createdAt" : "2026-06-13T04:54:26.357", "lastUpdated" : "2026-06-15T02:29:32.368", "ingestTimestamp" : "2026-06-13T04:54:26.357", "mongoId" : "69d140072beec4dd3ddbe40c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10383110/apply", "salaryAnnualMin" : 74200, "salaryAnnualMax" : 129800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Metrics analysis", "Root cause analysis", "Process optimization", "Issue resolution", "Leadership", "Issue escalation", "Program management", "Process improvement", "Business reviews", "Executive reporting", "Stakeholder engagement", "Systemic solutions", "Regulatory compliance", "Organizational change management", "SLA management", "Program governance", "Retail operations", "Customer experience", "Consulting skills", "WFM operations", "Project delivery", "Store performance metrics", "Customer experience indicators", "Issue escalation frameworks", "Microsoft Office", "Project management tools", "Workflow management software" ], "skillCount" : 28, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 702.9172, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a30a22ef292fd229c119d28", "title" : "VE-Interim Escalated Team Lead- Billing (Internal)", "company" : "Blueprint Internal", "salary" : { "min" : 2600.0, "max" : 2950.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-16T12:41:11.995", "fingerprint" : "43d39caa2a17c997986ab793f5ad53f32541dbaf980373e417f7ef084537f5aa", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/blueprintinternal/jobs/8008900", "externalId" : "8008900", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "(Internal Candidates Only – Job Description not to be shared externally) Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k. What will I be doing? Blueprint is looking for an Interim Escalated Team Lead - Billing to be part of the team. We are looking for a well-organized customer support leadership professional to significantly contribute to overall customer satisfaction by ensuring their team members are successfully coached and developed, so they can effectively respond to customer’s requests, issues, and concerns in a timely and professional manner. The Escalated Team Lead - Billing directly impacts the success of the engagement by managing team members to maximize the productivity and quality of service provided to the client and their customers. The Team Lead will be expected to manage and respond to tickets as well as manage a team. Duties/Responsibilities:  Expected Interim role to mid-July with possible permanent placement to follow. Manages the day-to-day operations and activities for the assigned team under general direction and guidance of the Operations Lead/Sr Operations Lead. This includes checking in with your team, review of timecards and attendance/schedule adherence, review and process TicketMaster feedback, and log nonproductive time on a daily basis. Monitors workflow changes and pivots and immediately communicates necessary information to the team.  Monitor and analyze agent performance data and metrics on a daily basis, including thoroughly reviewing dashboards, agent action reports and ticket dives, identify trends and areas for improvement to ensure accurate performance data. Partner with Operations Lead to discuss concerns and include Sr Operations Lead and HR if further performance management actions or progressive disciplinary steps are necessary. Provide leadership and direction to agents, assist with setting goals, performance and expectations, and provide guidance, coaching and support. Proactively identify and resolve problems/issues such as employee concerns, client concerns, etc. and partner with Operations Lead/Sr Operations Lead and/or HR for additional support and to ensure visibility and alignment with next steps and proper documentation. Support the onboarding of new employees/transferred employees including ownership of their training and ensure support during ramp up period. Ensure a strong presence for your team, both onsite and remotely by regular and consistent onsite days throughout the week and timely responsiveness in communications via email, Teams, etc. This includes leading daily team huddles (onsite and virtually), and mandatory live (in person or via Teams) one-on-one meetings with agents and job shadow sessions (if necessary). Document all pertinent notes and coaching actions from the agent one-on-one meetings in the internal tool (PAM) to provide clear communication for the agent while reinforcing accountability and supporting continuous performance improvement. Write and deliver timely Annual Reviews for agents ensuring that performance has been reviewed fairly and consistently, and feedback is clear and professional. Complete ticket work on a daily basis (2 hours daily/4 hours for 4x10 TLs) to maintain subject matter expertise in your space. Actively and consistently support all efforts on engagement initiatives and customer and employee experience. P Provide effective leadership and messaging in alignment with leadership around change management and operational areas of focus. Follow and enforce Blueprint policies, processes, and core values. Other duties and projects as assigned.   Qualifications: 2+ years of customer support experience 1+ years of experience in the ESC Billing space (preferred) Demonstrated leadership with the desire to manage others and maximize the performance of a team Demonstrates a high level of service-excellence and consistently meets performance expectations Knowledge of gaming industry trends, major events, and news. Skills/Abilities: Innovative thinker and excellent written, verbal and listening communication skills Strong leadership and interpersonal skills with the ability to effectively communicate with different teams, levels of management, key business stakeholders and other functional departments Strong organizational and time management skills with the ability to prioritize workloads across a team Ability to motivate employees within a team environment and assess performance metrics to achieve high standards of performance Ability to effectively lead by example, coach and mentor a team of diverse employees Effective decision making and problem-solving skills Strong customer service skills and attention to detail Ability to work as part of a team and independently. Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Specific work shifts may be subject to change based on business needs. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: ($26.00 - $29.50). The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)", "summaryDescription" : "VE-Interim Escalated Team Lead- Billing (Internal) at Blueprint Internal", "postedDate" : "2026-06-16T03:16:04.240", "createdAt" : "2026-06-16T03:16:04.240", "lastUpdated" : "2026-06-16T12:41:11.995", "ingestTimestamp" : "2026-06-16T03:16:04.240", "mongoId" : "6a30a22ef292fd229c119d28", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 5408000, "salaryAnnualMax" : 6136000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 694.8823, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c66de74d8ee00a08ffdd1", "title" : "Escalation Prevention Specialist", "company" : "IFS", "industry" : "Information Technology And Services", "location" : "Colombo, Western Province, LK", "locations" : [ "Colombo", "Western Province", "LK" ], "timestamp" : "2026-06-15T11:17:36.060", "fingerprint" : "34a7258c668303d929f83dd44daf6463a22a22e5699baea1e8a85bb62725b73a", "source" : "smartrecruiters", "applyUrl" : "https://jobs.smartrecruiters.com/IFS1/744000131692479-escalation-prevention-specialist", "externalId" : "744000131692479", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Colombo", "state" : "Western Province", "country" : "Sri Lanka", "continent" : "as", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Colombo, Western Province, Sri Lanka", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Deep understanding of support operations and Service Level Agreements (SLAs). Knowledge of IFS products, architecture, and underlying technologies is desirable. Experience operating within matrixed, global organisations is desirable." ], "hardSkillsList" : [ "support operations", "Service Level Agreements (SLAs)" ], "softSkillsList" : [ "critical thinking, decision-making, stakeholder management, influencing skills, collaborative team player" ], "hardSkills" : [ { "name" : "support operations", "level" : "intermediate" }, { "name" : "Service Level Agreements (SLAs)", "level" : "intermediate" } ], "softSkills" : [ { "name" : "critical thinking, decision-making, stakeholder management, influencing skills, collaborative team player" } ], "majorSkills" : "escalation management, customer risk assessment, cross-functional collaboration, communication", "majorSkillsList" : [ "escalation management, customer risk assessment, cross-functional collaboration, communication" ], "coreResponsibilities" : "The Escalation Prevention Specialist proactively identifies, manages, and resolves customer risk scenarios to prevent and support de-escalation of customer issues. This role acts as a central coordinator, ensuring alignment across support, R&D, and customer stakeholders to accelerate resolution of critical issues and deliver clear communication to senior leadership, ultimately contributing to customer satisfaction and retention.", "teamCollaboration" : "Works closely with Support, R&D, Customer Success, and Escalation Management teams, coordinating effectively across global and matrixed teams to drive alignment on priorities, actions, and timelines.", "communicationSkills" : "executive-level engagement; status reporting", "innovationCreativity" : "We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.", "problemSolvingSkills" : "analytical; structured; methodical approach", "specialRequirements" : "Embraces flexibility and hybrid work opportunities while valuing inclusive workplace experiences. Fosters a sense of community to drive innovation, strengthen connections, and nurture belonging.", "outcomesObjectives" : "Enhance customer satisfaction and maximize lifetime value, thereby fostering customer retention and renewals. Ensure a positive and enduring customer relationship by providing assurance and effective control in challenging situations. Contribute directly to customer satisfaction, retention, and operational excellence by ensuring high-risk situations are effectively managed and prevented from escalating.", "qualificationsBasic" : "Requires a minimum of 3 years' experience in a mission-critical support or operations environment, with demonstrated experience managing high-risk or escalated customer scenarios. Essential skills include critical thinking, analytical and structured problem-solving, excellent communication (written and verbal), stakeholder management, influencing skills, ability to work independently, understanding of support operations and SLAs, ability to quickly understand customer environments, and proven ability to meet deadlines in fast-paced environments.", "qualificationsPreferred" : "Desirable qualifications include knowledge of IFS products, architecture, and underlying technologies, and experience operating within matrixed, global organizations.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. The Customer Office operates as a part of Unified Support, with a primary responsibility for managing the support relationship with IFS customers. Its core mission is to enhance customer satisfaction and maximize lifetime value, thereby fostering customer retention and renewals. A crucial aspect of this function is managing Account Escalations, which ensures a strong and enduring customer relationship by providing assurance and effective control in challenging situations. Overall, the Customer Office serves as a bridge between customers and IFS, working to align our organization's efforts with customer expectations and needs. Through its functions and initiatives, it aims to create a customer-centric culture within IFS, driving continuous improvement and ultimately delivering greater value to our customers. The Escalation Prevention Specialist plays a critical role in the Customer Office proactively identifying, managing, and resolving customer risk scenarios to prevent escalation and support effective de-escalation where required. Acting as a central coordinator across support, R&D, and customer stakeholders, the role ensures alignment on priorities, accelerates resolution of critical issues, and delivers clear, consistent communication to senior stakeholders. The position contributes directly to customer satisfaction, retention, and operational excellence by ensuring high-risk situations are effectively managed and prevented from escalating. Key Responsibilities: * Proactively manage and prioritise high-risk and escalation-related support cases * Lead assigned Preventative Account Escalations end-to-end * Assess customer risk and identify potential escalation triggers early * Validate and challenge case prioritisation where required * Identify and manage case dependencies impacting resolution timelines * Accelerate resolution of cases critical to escalation exit criteria * Ensure appropriate escalation to higher support tiers and R&D where required * Remove blockers and drive mitigation actions to prevent delays * Act as a key communication point between customer, support teams, and leadership * Provide regular, high-quality status reporting to internal and external stakeholders * Manage stakeholder expectations, including senior and C-level engagement * Support Escalation Manager in customer updates and governance reviews * Work closely with Support, R&D, Customer Success, and Escalation Management teams * Coordinate effectively across global and matrixed teams * Drive alignment on priorities, actions, and timelines * Support Account Escalation Judging processes as required * Contribute to IFS Community engagement and knowledge sharing * Support and lead Customer Office Drop-In Clinics ## Qualifications Required Competence Essential * Strong critical thinking and decision-making skills in high-pressure environments * Analytical, structured, and methodical approach to problem-solving * Excellent communication skills (written and verbal), including executive-level engagement * Strong stakeholder management and influencing skills * Ability to work independently and drive outcomes with limited supervision * Deep understanding of support operations and Service Level Agreements (SLAs) * Strong ability to quickly understand customer environments, business processes, and technical landscapes * Proven ability to meet challenging deadlines in fast-paced environments * Collaborative team player with strong networking capability Desirable * Knowledge of IFS products, architecture, and underlying technologies * Experience operating within matrixed, global organisations Required Education & Experience Essential * Minimum 3+ years’ experience in a mission-critical support or operations environment * Demonstrated experience managing high-risk or escalated customer scenarios * Strong relationship-building and cross-functional collaboration skills * Experience working in fast-paced, geographically distributed teams * A great communicator who helps build the IFS brand Desirable * Comfortable working within a matrix-rich organisation ## Additional Information We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.", "summaryDescription" : "Escalation Prevention Specialist at IFS. Skills: escalation management, customer risk assessment, cross-functional collaboration, communication. The Escalation Prevention Specialist proactively identifies, manages, and resolves customer risk scenarios to prevent and support de-escalation of customer issues. This role acts as a central coordinator, ensuring alignment across support, R&D, and customer stakeholders to accelerate resolution of critical issues and deliver clear communication to senio", "postedDate" : "2026-06-11T14:33:12.000", "createdAt" : "2026-06-14T21:43:18.291", "lastUpdated" : "2026-06-15T11:17:36.060", "ingestTimestamp" : "2026-06-14T21:43:18.291", "mongoId" : "6a2c66de74d8ee00a08ffdd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "support operations", "Service Level Agreements (SLAs)", "critical thinking, decision-making, stakeholder management, influencing skills, collaborative team player", "escalation management, customer risk assessment, cross-functional collaboration, communication", "Deep understanding of support operations and Service Level Agreements (SLAs). Knowledge of IFS products, architecture, and underlying technologies is desirable. Experience operating within matrixed, global organisations is desirable." ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 693.19836, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306347f292fd229cf9d1b2", "title" : "Lead Patient Access Advocate", "company" : "Intuitive Health", "industry" : "Hospital And Health Care", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Patient Access Advocate in Georgetown, United States, adjusted for seniority and industry." }, "location" : "Georgetown, KY, United States", "locations" : [ "Georgetown", "KY", "United States" ], "timestamp" : "2026-06-16T13:36:33.325", "fingerprint" : "9e5a7ef4e3f8a0a665202a5ef819aea29ad719a26ab8d573c46a49e44c4b3629", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IntuitiveHealth1/3743990013622296-lead-patient-access-advocate", "externalId" : "3743990013622296", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Georgetown", "state" : "Kentucky", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.2099837,-84.5597128" } ], "locationText" : "Georgetown, Kentucky, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Advocate for patient needs, Resolve patient access issues, Coordinate with internal teams, Manage patient inquiries, Ensure smooth patient flow, Maintain patient records, Provide excellent customer service, Train and mentor staff", "teamCollaboration" : "Internal teams; External partners", "domainKnowledge" : "Patient access; Healthcare operations", "domainList" : [ "patient-access", "healthcare-operations" ], "domainSpecificKnowledge" : [ "Patient access", "Healthcare operations" ], "communicationSkills" : "Patient advocacy; Interpersonal communication", "documentationSkills" : "Patient records", "problemSolvingSkills" : "Problem resolution", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. Full Time Days Lead Patient Access Advocate. Note: Start date upon hire would not be until September 1, 2026 as this is a new site/location opening in December. We will provide training at our nearby locations beginning 9/1/2026. We are seeking candidates with a minimum of 6 months of Patient Registration experience as well as experience with Leader/Supv duties. The Lead Patient Access Advocate displays leadership skills to lead a wide range of duties in support of Patient Access Team efficiencies, which may include but are not limited to: driving team performance accountability, leading patient access team daily operations, and collaborating with others in process and operational excellence. This role is responsible for providing feedback on daily registration processes and staffing issues to leadership. They provide assistance to the Patient Access team as necessary to ensure compliance with department policies and procedures. They assist leadership as necessary with staffing, report reconciliation, and other duties as assigned. In this position, it is imperative to be able to consistently maintain a pleasant, professional demeanor and make patients and employees always feel welcome. The ability to multitask is a must. • Model patient experience expectations and ensure team is adhering to the patient experience expectations. • Driving Patient Access Metrics (Callbacks, Bedside, NPS, RQA, etc.) • Maintain an appropriate Patient Access environment that is friendly and respectful. • Expertise knowledge of and ability to perform Patient Access duties: verifying benefits, check patients in and out and collect copayments, coinsurance, deductibles. • Create and maintain the Patient Access Schedule for assigned location. • Covers voids or when coverage is not located • Train and mentor new Patient Access staff. • Assist leader in interviewing candidates • Prepare appropriate access for new hires • Complete first 90-day review for new hires • Implement Patient Access Policies and Procedures with input from Leadership. • Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits. • Daily Reconciliation of ED Acknowledgment Forms • Conduct Quarterly Patient Access Staff Meetings • Assigned to work all Downtimes • Maintains Downtime Binder • Reconciles and backloads all patient info • Ensures staff is trained in this process ## Qualifications • High School Diploma or GED required • 2-4-year college degree in Business, Accounting, Medical Administration or related area preferred • Minimum of 2 years’ experience in a medical office setting • Minimum of 2 years’ experience in a supervisory or lead role preferred • Familiar with health insurance and the insurance verification process. • Patient Registration/Medical record system experience needed. • Must be computer literate (Word, Excel, Outlook) • Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively • Exceptional communication skills and customer service is required • Solid work history • Be flexible with hours, as staffing of 24/7 units may require flexibility • This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position. • This position also requires working near moving mechanical parts. This position would require exposure to moderate noise, such as business printers and computers. • Incumbent will be scheduled based on operational need (rotate shifts, standby, AA, on-call). • Ensure that patient records are accurate and complete. • Assist the leader in ensuring all personnel department policies and procedures are followed. • Provide patients and their families with a customer-focused, friendly, reassuring, and open environment that encourages patients to return. • Assist in resolving patient concerns. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation techniques. • Ability to manage conflict and appropriately request the help of a leader when needed. • Coordinate workflow processes with the hospital partner as needed. • Follow all HIPAA policies and procedures. • Follow and enforce all company policies. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change. ## Additional Information Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.", "summaryDescription" : "Lead Patient Access Advocate at Intuitive Health. Advocate for patient needs. Resolve patient access issues", "postedDate" : "2026-06-15T16:23:18.000", "createdAt" : "2026-06-16T00:31:04.431", "lastUpdated" : "2026-06-16T13:36:33.325", "ingestTimestamp" : "2026-06-16T00:31:04.431", "mongoId" : "6a306347f292fd229cf9d1b2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Patient access", "Healthcare operations" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 684.0572, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca41f74d8ee00a09b00c9", "title" : "Senior Account Executive, Issue and Advocacy Communications", "company" : "GMMB", "industry" : "Media", "salary" : { "min" : 70000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Washington, District of Columbia, United States", "locations" : [ "Washington", "District of Columbia", "United States" ], "timestamp" : "2026-06-15T09:34:25.150", "fingerprint" : "87703dd3f2534cb2e81c5abd217ceeec1cd53caab6ef95191e4d51968a4e1fb4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/gmmb/jobs/5135528007", "externalId" : "5135528007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "Media relations", "Client relations", "Project management" ], "hardSkillsList" : [ "Writing", "Editing", "Proofreading", "Media pitching" ], "hardSkills" : [ { "name" : "Writing", "level" : "intermediate" }, { "name" : "Editing", "level" : "intermediate" }, { "name" : "Proofreading", "level" : "intermediate" }, { "name" : "Media pitching", "level" : "intermediate" } ], "majorSkills" : "Earned media, Cause communications, Client management", "majorSkillsList" : [ "Earned media", "Cause communications", "Client management" ], "coreResponsibilities" : "Research written materials, Write written materials, Edit written materials, Proofread written materials, Execute media relations efforts, Develop media lists, Pitch media, Develop relationships with journalists, Develop relationships with reporters, Develop relationships with bloggers, Coordinate social media content development, Manage social channels, Develop communications strategies, Implement communications strategies, Develop advertising strategies, Implement advertising strategies, Develop media materials, Develop creative collateral, Develop project budgets, Manage project budgets, Develop project timelines, Manage project timelines, Serve as day-to-day client contact, Provide tactical support, Provide guidance on communications, Provide guidance on advertising, Stay informed on client industry, Stay informed on client issues, Mentor junior staff, Provide feedback to junior staff", "teamCollaboration" : "Work across departments; Work with creative team; Work with digital team; Work with media team; Work with production team; Work with team members", "projectManagementSkills" : [ "Budget management", "Timeline management" ], "domainKnowledge" : "Issue communications; Advocacy communications; Earned media; Cause communications", "domainList" : [ "issue-communications", "advocacy-communications", "earned-media", "cause-communications" ], "domainSpecificKnowledge" : [ "Issue communications", "Advocacy communications", "Earned media", "Cause communications" ], "communicationSkills" : "Client correspondence; Messaging documents; Strategy memorandums; Social media content; Web copy; Advertising elements", "qualificationsBasic" : "3-5 years of experience, Communications experience, Public relations experience, Public policy experience, Government experience, Journalism experience, Communication skills, Writing skills, Interest in current events, Interest in public policy, Ability to work in fast-paced environment, Ability to work on multiple projects, Excellent client service, Flexibility to work evenings, Flexibility to work weekends", "qualificationsPreferred" : "Interest in education, Interest in environment, Interest in climate, Interest in philanthropy, Interest in education for all ages", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "What matters to you? Do you want a job that lets you fight for those things? Good jobs let you apply your skills. Great jobs feed your sense of purpose. The thing that defines GMMB isn't what we do—it's our why. We want to make a difference in the world. And we're pretty good at doing good. Come join the sharp, passionate people at GMMB who bring deep expertise on the issues we care about, from education, health, and climate, to democracy, economic mobility, and social justice. We work with candidates and organizations committed to what matters, because change doesn't just happen on election day. It happens every day. GMMB has a hybrid work schedule with at least three days in office presence. This position is based in Washington, DC. Salary range - $70,000 - $85,000 You are a Senior Account Executive with a strong background in earned media and cause communications with an interest in education, environment / climate or philanthropy who knows how to... Research, write, edit, and proofread written materials, including creative strategy briefs, press materials, messaging documents, strategy memorandums, social media content, blog posts, web copy, advertising elements, and/or general client correspondence. Execute media relations efforts including media list development and pitching, and develop strong ongoing relationships with journalists, reporters, and bloggers. Coordinate with team members to develop social media content and manage social channels on behalf of clients. Work across departments, including creative, digital, media, and/or production, to develop and implement communications and advertising strategies, media, materials, and creative collateral for clients' campaigns. Work with team members to develop and manage project budgets and timelines. Serve as day-to-day client contact, providing tactical support and guidance on communications and/or advertising efforts. Stay informed on client industry and issues. Mentor and provide constructive feedback to junior staff members. You have… 3-5 years of experience in communications, public relations, public policy, government, journalism or related field. Strong communication and writing skills. A strong interest in current events and public policy that improves lives. The ability to work in a fast-paced environment on multiple projects. Excellent client service skills; flexibility to work evenings and weekends - because we're a client services firm and sometimes that's when our clients need us. An interest in education, philanthropy, environment, social justice, and the ability to drive projects from start to finish. The ability to proactively problem solve, mind the details, and see the big picture. Intermediate skills in MS Office Suite including Outlook, Word, Excel and PowerPoint and other apps. GMMB is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: GMMB is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at GMMB are based on business needs, job requirements and individual qualifications, without regard to race, age, sex, national origin, ethnicity, mental or physical disability, religion, color, sexual orientation, gender identity and/or expression or military status or other categories defined by applicable local, state and federal statutes in the locations where we operate. GMMB encourages applicants of all ages. GMMB will not tolerate discrimination or harassment based on any of these characteristics. GMMB values the importance of inclusion and impact. Our success depends on fostering a truly inclusive culture where everyone is welcomed, and where their talents and ideas are channeled into our work. While providing this information is strictly voluntary, we encourage all applicants to provide demographic information. This information, as stated in our EEO statement, will not be used to make employment related decisions. This information will only be shared with qualified and limited personnel who build policies and programs that help make GMMB an inclusive firm. If you have any questions about the information collected, how it is used and/or have suggestions please reach out to Talent and Culture info@gmmb.com", "summaryDescription" : "Senior Account Executive, Issue and Advocacy Communications at GMMB. Skills: Earned media, Cause communications, Client management. Research written materials. Write written materials", "postedDate" : "2026-06-14T09:15:06.504", "createdAt" : "2026-06-14T09:15:06.504", "lastUpdated" : "2026-06-15T09:34:25.150", "ingestTimestamp" : "2026-06-14T09:15:06.504", "mongoId" : "6a2ca41f74d8ee00a09b00c9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 70000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Writing", "Editing", "Proofreading", "Media pitching", "Earned media", "Cause communications", "Client management", "Media relations", "Client relations", "Project management", "Budget management", "Timeline management", "Issue communications", "Advocacy communications" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 681.8633, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a531274d8ee00a05fcba9", "title" : "Escalation Engineer - ZIA/ZPA", "company" : "Zscaler", "industry" : "Technology", "salary" : { "min" : 2200000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Escalation Engineer in Cybersecurity in Bangalore, India, adjusted for company size and industry." }, "location" : "Bangalore, IND", "locations" : [ "Bangalore", "IND", "Mohali", "IND" ], "certifications" : [ "Advanced industry certifications" ], "timestamp" : "2026-06-14T22:46:40.115", "fingerprint" : "68ba448aaa7b80a5c763b4ac82410a4525e73f123fdad6c0783553e15ef58bcf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/zscaler/jobs/5159309007", "externalId" : "5159309007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, India", "technicalSkills" : "HTTP, SMTP, FTP, DNS, SSL/TLS, VPNs, Firewall, IDS/IPS, IPsec", "professionalSkills" : [ "Technical support", "Customer support", "Product support", "Network security" ], "hardSkillsList" : [ "Troubleshooting network issues", "Protocol knowledge", "Network security concepts", "VPN technologies" ], "softSkillsList" : [ "Ownership", "Integrity", "Adaptability", "Problem-solving", "Customer-obsession", "Urgency" ], "hardSkills" : [ { "name" : "Troubleshooting network issues", "level" : "intermediate" }, { "name" : "Protocol knowledge", "level" : "intermediate" }, { "name" : "Network security concepts", "level" : "intermediate" }, { "name" : "VPN technologies", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Integrity" }, { "name" : "Adaptability" }, { "name" : "Problem-solving" }, { "name" : "Customer-obsession" }, { "name" : "Urgency" } ], "majorSkills" : "Escalation management, Network troubleshooting, Security products", "majorSkillsList" : [ "Escalation management", "Network troubleshooting", "Security products" ], "coreResponsibilities" : "Own and drive resolution of escalated customer issues, Ensure timely, high-quality outcomes, Resolve critical customer cases within SLAs/OLAs, Provide clear status and action plans, Participate in 24x7 support operation, Participate in on-call rotation, Collaborate with Engineering to support customer testing, Accelerate troubleshooting and resolution, Reproduce customer-reported issues, Validate defects, Provide actionable findings to Engineering, Create and maintain technical knowledge base entries, Document troubleshooting steps and resolutions", "teamCollaboration" : "Collaborate with Engineering; High-performing teams", "domainKnowledge" : "Networking; Web security; Network security; VPN technologies", "domainList" : [ "networking", "web-security", "network-security", "vpn-technologies" ], "domainSpecificKnowledge" : [ "Networking", "Web security", "Network security", "VPN technologies" ], "toolProficiency" : [ "Ping", "Traceroute", "MTR" ], "communicationSkills" : "Clear status updates; Action plans", "documentationSkills" : "Technical knowledge base entries", "continuousLearning" : "Education reimbursement", "innovationCreativity" : "AI-forward enterprise; Leveraging intelligent systems", "problemSolvingSkills" : "Resolving complex technical challenges; Troubleshooting", "specialRequirements" : "On-call rotation", "outcomesObjectives" : "Timely, high-quality outcomes; Resolution within established timelines", "qualificationsBasic" : "8 plus years of experience as a Support Engineer or Senior Support Engineer, Supporting networking or web security products, Proven experience in handling critical escalations, Proficiency in troubleshooting network issues", "qualificationsPreferred" : "Expert knowledge of protocols, Understanding of network security concepts, In-depth knowledge of VPN technologies, Advanced industry certifications", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers. What you’ll do (Role Expectations) Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork. You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team. What We’re Looking for (Minimum Qualifications) Bachelors with 8 plus years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products Proven experience in handling critical escalations and driving them to successful resolution A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.) What Will Make You Stand Out (Preferred Qualifications) Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS) In-depth knowledge of VPN technologies, including IPsec and various VPN clients Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications #LIHybrid #LINT1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.", "summaryDescription" : "Escalation Engineer - ZIA/ZPA at Zscaler. Skills: Escalation management, Network troubleshooting, Security products. Own and drive resolution of escalated customer issues. Ensure timely, high-quality outcomes", "postedDate" : "2026-06-12T00:11:28.168", "createdAt" : "2026-06-12T00:11:28.168", "lastUpdated" : "2026-06-14T22:46:40.115", "ingestTimestamp" : "2026-06-12T00:11:28.168", "mongoId" : "6a2a531274d8ee00a05fcba9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Troubleshooting network issues", "Protocol knowledge", "Network security concepts", "VPN technologies", "Ownership", "Integrity", "Adaptability", "Problem-solving", "Customer-obsession", "Urgency", "Escalation management", "Network troubleshooting", "Security products", "Technical support", "Customer support", "Product support", "Network security", "Networking", "Web security", "Advanced industry certifications", "Ping", "Traceroute", "MTR" ], "skillCount" : 23, "jobCategory" : "customer-service", "jobSubcategory" : "support", "dataQualityScore" : 0.7777778, "_score" : 680.73175, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2af57374d8ee00a073a331", "title" : "Patient Account Cashier", "company" : "Guidehouse", "industry" : "Healthcare", "salary" : { "min" : 35000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an entry-level Patient Account Cashier in Birmingham, United States, adjusted for Guidehouse's industry and company size." }, "location" : "US - AL, Birmingham", "locations" : [ "US - AL, Birmingham", "United States of America" ], "timestamp" : "2026-06-14T23:18:15.925", "fingerprint" : "05d69739d802b9adbde7a94c4881a8ff43db424c27aa5c31fe2ce7c5d893391e", "source" : "workday", "language" : "en", "applyUrl" : "https://guidehouse.wd1.myworkdayjobs.com/External/job/US---AL-Birmingham/Patient-Account-Cashier---Hospital-Business-Office_40136", "externalId" : "40136", "industryFunction" : { }, "locationPoint" : "33.52066,-86.80249", "structuredLocations" : [ { "city" : "Birmingham", "state" : "Alabama", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.5206824,-86.8024326" } ], "locationText" : "Birmingham, Alabama, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Diploma or equivalent", "experienceMinYears" : 0, "experienceMaxYears" : 2, "professionalSkills" : [ "Financial records", "Accounts receivable", "Revenue cycle" ], "hardSkillsList" : [ "Cash posting", "Data entry", "Transaction processing" ], "softSkillsList" : [ "Attention to details", "Teamwork skills" ], "hardSkills" : [ { "name" : "Cash posting", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Transaction processing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Attention to details" }, { "name" : "Teamwork skills" } ], "majorSkills" : "Cashier duties, Financial records, Transaction processing", "majorSkillsList" : [ "Cashier duties", "Financial records", "Transaction processing" ], "coreResponsibilities" : "Perform duties of a cashier, Work with billing teams, Work with accounts receivable teams, Work with revenue cycle teams, Resolve discrepancies, Maintain accurate financial records, Receive money for services, Disburse money for services, Operate cash registers, Ensure accurate transaction accounts, Ensure efficient transaction accounts, Assist with receiving merchandise, Assist with unpacking merchandise, Assist with stocking merchandise, Assist with displaying merchandise, Assist with pricing merchandise, Assist with sales of merchandise, Maintain clean checkout area, Maintain organized checkout area", "teamCollaboration" : "Billing teams; Accounts receivable teams; Revenue cycle teams", "domainKnowledge" : "Hospital billing; Revenue cycle management; Medical cash posting; EOBs; ERAs", "domainList" : [ "hospital-billing", "revenue-cycle-management", "medical-cash-posting", "eobs", "eras" ], "domainSpecificKnowledge" : [ "Hospital billing", "Revenue cycle management", "Medical cash posting", "EOBs", "ERAs" ], "toolProficiency" : [ "Cash registers", "STAR", "Waystar", "Phreesia", "EPIC" ], "communicationSkills" : "Teamwork skills", "continuousLearning" : "Skills Development; Certifications; Learning Opportunities", "problemSolvingSkills" : "Resolve discrepancies", "outcomesObjectives" : "Maintain accurate financial records; Ensure accurate transaction accounts; Ensure efficient transaction accounts", "qualificationsBasic" : "High School Diploma or equivalent, 0-2 years of prior relevant experience", "qualificationsPreferred" : "Healthcare experience in billing, Healthcare experience in revenue cycle, Healthcare experience in medical cash posting, Knowledge of EOBs, Knowledge of ERAs, Data entry experience, Ability to handle high volumes of transactions efficiently, Previous experience with STAR, Previous experience with Waystar, Previous experience with Phreesia, Previous experience with EPIC", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**_Job Family_ :** Patient Account Representative ** _Travel Required_ :** None ** _Clearance Required_ :** None ** _What You Will Do_ :** The Patient Account Cashier will perform duties that of a cashier in the Hospital Business Office. **Primary duties and responsibilities:** * The Cashier works closely with the billing, accounts receivable, and revenue cycle teams to resolve discrepancies and maintain accurate financial records. * Receives and disburses money for services. * Operates cash registers and ensures accurate and efficient accounts of all transactions. * In retail setting, assists with the receiving, unpacking, stocking, displaying, pricing, and sales of merchandise. * Maintains clean and organized checkout area. **_What You Will Need_ :** * High School Diploma or equivalent * 0-2 years of prior relevant experience **** ** _What Would Be Nice to Have_ :** * Healthcare experience in billing, revenue cycle, or medical cash posting * Knowledge of EOBs and ERAs * Data entry experience * Strong attention to details * Ability to handle high volumes of transactions efficiently * Strong communication and teamwork skills. * Previous experience with STAR / Waystar / Phreesia / EPIC #IndeedSponsored #LI-DNI ** _What We Offer_ :** Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: * Medical, Rx, Dental & Vision Insurance * Personal and Family Sick Time & Company Paid Holidays * Position may be eligible for a discretionary variable incentive bonus * Parental Leave * 401(k) Retirement Plan * Basic Life & Supplemental Life * Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts * Short-Term & Long-Term Disability * Tuition Reimbursement, Personal Development & Learning Opportunities * Skills Development & Certifications * Employee Referral Program * Corporate Sponsored Events & Community Outreach * Emergency Back-Up Childcare Program _**About Guidehouse**_ Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [RecruitingAccommodation@guidehouse.com](mailto:RecruitingAccommodation@guidehouse.com). All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [guidehouse@myworkday.com](mailto:guidehouse@myworkday.com). Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [recruiting@guidehouse.com](mailto:recruiting@guidehouse.com). Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. _Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee._", "summaryDescription" : "Patient Account Cashier at Guidehouse. Skills: Cashier duties, Financial records, Transaction processing. Perform duties of a cashier. Work with billing teams", "postedDate" : "2026-06-12T02:39:24.652", "createdAt" : "2026-06-12T02:39:24.384", "lastUpdated" : "2026-06-14T23:18:15.925", "ingestTimestamp" : "2026-06-12T02:39:24.384", "mongoId" : "6a2af57374d8ee00a073a331", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://guidehouse.wd1.myworkdayjobs.com/External/job/US---AL-Birmingham/Patient-Account-Cashier---Hospital-Business-Office_40136", "salaryAnnualMin" : 35000, "salaryAnnualMax" : 45000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Cash posting", "Data entry", "Transaction processing", "Attention to details", "Teamwork skills", "Cashier duties", "Financial records", "Accounts receivable", "Revenue cycle", "Hospital billing", "Revenue cycle management", "Medical cash posting", "EOBs", "ERAs", "Cash registers", "STAR", "Waystar", "Phreesia", "EPIC" ], "skillCount" : 19, "jobCategory" : "engineering", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 680.6787, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "6a2a837774d8ee00a06761b7", "title" : "Associate, Corporate Issues", "company" : "Weber Shandwick", "salary" : { "min" : 52000.0, "max" : 60000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-14T09:50:18.057", "fingerprint" : "3d59f3c2686a5c6d9feca374421f2322db8638f2b4229aee44b83a65200a3a8a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.webershandwick.com/work-at-weber/careers/?gh_jid=8529884002", "externalId" : "8529884002", "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Brandwatch, Sysomos, Cision, Muckrack, TV Eyes, Critical Mention, Lexis-Nexis", "professionalSkills" : [ "Issues management", "Public affairs", "Crisis communications", "Strategic recommendations", "Client service" ], "hardSkillsList" : [ "Writing skills", "Analytical fluency", "Social analytics", "Research skills", "Executive summaries", "Actionable recommendations" ], "softSkillsList" : [ "Analytical mind", "Curiosity" ], "hardSkills" : [ { "name" : "Writing skills", "level" : "intermediate" }, { "name" : "Analytical fluency", "level" : "intermediate" }, { "name" : "Social analytics", "level" : "intermediate" }, { "name" : "Research skills", "level" : "intermediate" }, { "name" : "Executive summaries", "level" : "intermediate" }, { "name" : "Actionable recommendations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical mind" }, { "name" : "Curiosity" } ], "majorSkills" : "Crisis communications, Issues management, Public affairs, Social analytics", "majorSkillsList" : [ "Crisis communications", "Issues management", "Public affairs", "Social analytics" ], "coreResponsibilities" : "Support corporate issues situations, Support crisis communications situations, Develop press releases, Develop crisis plans, Develop media strategies, Develop reactive media statements, Develop talking points, Develop FAQs, Develop memos, Develop crisis simulations, Monitor client issues, Triage client issues, Conduct pressing research, Prepare executive summaries, Prepare analyses, Distill complex information, Propose strategic recommendations, Propose actionable recommendations, Provide input on projects, Prepare for client meetings, Take part in client meetings, Capture notes, Capture agenda action items, Capture call recaps, Update trackers, Update timelines, Update status documents, Produce high quality work, Update manager on progress, Build own knowledge, Contribute to team culture, Display supportive behaviors, Participate in on-duty schedule, Handle critical client reports, Handle ad-hoc research, Support emergent crises", "teamCollaboration" : "Multi-office client teams; Inclusive team culture; Senior leadership; Associate-level staff", "projectManagementSkills" : [ "Scope work", "Manage vendors", "Track budget", "Prioritize multiple tasks", "Manage deadlines", "Take ownership", "Manage projects", "See projects through" ], "domainKnowledge" : "Corporate financials; Cybersecurity issues; Product safety issues; Product recalls; Natural disaster response; Executive leadership changes; IPOs; Fake news", "domainList" : [ "corporate-financials", "cybersecurity-issues", "product-safety-issues", "product-recalls", "natural-disaster-response", "executive-leadership-changes", "ipos", "fake-news" ], "domainSpecificKnowledge" : [ "Corporate financials", "Cybersecurity issues", "Product safety issues", "Product recalls", "Natural disaster response", "Executive leadership changes", "IPOs", "Fake news" ], "toolProficiency" : [ "Microsoft Suite", "Brandwatch", "Sysomos", "Cision", "Muckrack", "TV Eyes", "Critical Mention", "Lexis-Nexis" ], "communicationSkills" : "Oral communication; Written communication; Client meetings", "documentationSkills" : "Writing skills", "continuousLearning" : "Actively builds own knowledge", "problemSolvingSkills" : "Analytical mind; Problem solver; Resourceful", "specialRequirements" : "On-Duty rotational schedule, Evening hours, Weekend hours", "qualificationsBasic" : "1-2 years professional experience, BA or BS degree, Knowledge of basic PR skills, Knowledge of client service, Fluent in Microsoft Suite, Proficiency in research platforms, Proficiency in media platforms, Proficiency in social monitoring platforms", "qualificationsPreferred" : "Experience in issues management", "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations. Associate, Crisis Communications The Weber Shandwick New York office is seeking an Associate in New York to join its Global Crisis and Issues Practice. The Global Crisis and Issues team, part of the Weber Advisory group, helps leading organizations across the world both manage breaking negative issues and events affecting reputation and develop the internal culture and infrastructure needed to predict, prepare, and navigate them effectively. From conspiracy theories, environmental incidents and multinational bankruptcies to executive controversies and sweeping product recalls to high-profile litigation and fake news, we live at the front lines of media, culture, and conversation. Whether it is a program affecting internal stakeholders or an external effort to protect or defend an organization’s reputation, we work together with colleagues from around the country and globe daily, supplying crisis counsel to clients across industries and sectors, making deep curiosity a requisite for this position.   Candidate Qualities   As an Associate, you will have the unique opportunity to help drive communications around these challenging and exciting projects. You will be a day-to-day leader among the team’s Associate-level staff, working directly with senior leadership to help drive research, develop materials, staff projects, scope work, manage vendors, track budget and balance multiple shifting priorities in real-time. The ideal candidate will have excellent writing skills and the ability to perform in a fast-paced, deadline-oriented environment. You will be intimately familiar with current events and news trends and be able to translate that knowledge into actionable insights for clients. This extends to social and digital communications: you must have true analytical fluency in this area. A strong academic record is necessary, and experience in issues management is a bonus – but candidates of all backgrounds are encouraged to apply.  Our Team Our team is a group of smart, analytical and hardworking people who care deeply about helping lead our clients through a crisis to make a positive impact on society. We are on the front lines of some of the biggest, most complex issues – and the nature of our work requires an ability and eagerness to juggle multiple responsibilities and work on multi-office client teams. You will have the opportunity to play a leading role in driving both ongoing client engagements and discrete projects.  What You Will Be Doing    Serves as key team member to support a range of complex, high-profile corporate issues /crisis communications situations (i.e., cybersecurity issues, product safety issues and recalls, natural disaster response, executive leadership changes, IPOs etc.)   Supports development of press releases, crisis plans, media strategies, reactive media statements, talking points, FAQs, memos, crisis simulations and other deliverables as needed;  Supports monitoring and triaging of client issues   Conducts pressing research on a wide range of issues, review and prepare executive summaries and/or analyses detailing clear and concise findings, distill complex and substantial amounts of information into concise summaries and insights; begin to propose strategic and actionable recommendations  Provides input during development of projects based on insights and knowledge of client preferences  Prepares for and takes part in client meetings, including accurately capturing notes, agenda action items, call recaps, updating trackers, timelines and status documents Serves as role model to team members, producing high quality work and continually updating manager on activity progress Actively builds own knowledge, contributes to inclusive team culture and consistently displays behaviors that support integration Participates in our A-Team's On-Duty rotational schedule covering evening and weekend hours, to handle critical client reports, ad-hoc research, and support emergent crises.   What We Are Looking For   Strong writing skills and meticulous attention to detail  Strong understanding of social analytics  Full analytical fluency in all social/digital platforms  Crisis communications, issues management, and/or public affairs experience  Sharp curiosity and an analytical mind   Ability to provide strategic and actionable recommendations based on research Highly effective oral and written communication skills  Familiarity with corporate financials Ability to prioritize multiple tasks and manage deadlines in a consistent manner Resourceful, effective problem solver Comfortable asking for help from and providing direction to team members Ability to take ownership, manage and see projects through from start to finish  Proactive self-starter and a quick learner Strong work ethic  Basic Qualifications  1-2 years of professional experience: in an agency/strategic consulting firm, political campaign or organization, law or similar setting  BA or BS, preferably in Political Science, history, journalism, International Relations or similar fields -Knowledge of basic PR skills and client service   Fluent in Microsoft Suite (e.g., Word, PowerPoint, Excel) and proficiency in research, media and social monitoring platforms (e.g., Brandwatch, Sysomos, Cision, Muckrack, TV Eyes, Critical Mention, Lexis-Nexis)  Salary range: $52,000 USD – $60,000 USD Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications. Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. #LI-PV1 We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.", "summaryDescription" : "Associate, Corporate Issues at Weber Shandwick. Skills: Crisis communications, Issues management, Public affairs, Social analytics. Support corporate issues situations. Support crisis communications situations", "postedDate" : "2026-06-11T20:23:42.737", "createdAt" : "2026-06-11T20:23:42.737", "lastUpdated" : "2026-06-14T09:50:18.057", "ingestTimestamp" : "2026-06-11T20:23:42.737", "mongoId" : "6a2a837774d8ee00a06761b7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 60000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Writing skills", "Analytical fluency", "Social analytics", "Research skills", "Executive summaries", "Actionable recommendations", "Analytical mind", "Curiosity", "Crisis communications", "Issues management", "Public affairs", "Strategic recommendations", "Client service", "Scope work", "Manage vendors", "Track budget", "Prioritize multiple tasks", "Manage deadlines", "Take ownership", "Manage projects", "See projects through", "Corporate financials", "Cybersecurity issues", "Product safety issues", "Product recalls", "Natural disaster response", "Executive leadership changes", "IPOs", "Fake news", "Microsoft Suite", "Brandwatch", "Sysomos", "Cision", "Muckrack", "TV Eyes", "Critical Mention", "Lexis-Nexis" ], "skillCount" : 37, "jobCategory" : "other", "jobSubcategory" : "public-relations", "dataQualityScore" : 0.8888889, "_score" : 677.3969, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "69d3e6b92beec4dd3d3f7411", "title" : "Escalation Specialist", "company" : "ADCI", "industry" : "Investigation Loss Prevention, Real Estate/Facilities, Logistics", "salary" : { "min" : 750000.0, "max" : 1250000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Escalation Specialist in Bengaluru, India, adjusted for mid-seniority and the logistics industry." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T04:26:39.703", "fingerprint" : "0e4b58eeb5a486e470ea0ca35f58d111b5b774b381ead0c2e5cf472324843155", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10383886/apply", "externalId" : "2c98eaf1-c1ce-4cd2-be20-085cdbd3796e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "technicalSkills" : "MS Office, Word, Excel, PowerPoint", "professionalSkills" : [ "Crisis management", "Incident triage", "Workplace violence triage" ], "hardSkillsList" : [ "Alarm monitoring", "Incident triage", "Crisis management", "Written reports" ], "softSkillsList" : [ "Ownership", "Customer obsession", "Composure", "Empathy" ], "hardSkills" : [ { "name" : "Alarm monitoring", "level" : "intermediate" }, { "name" : "Incident triage", "level" : "intermediate" }, { "name" : "Crisis management", "level" : "intermediate" }, { "name" : "Written reports", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Customer obsession" }, { "name" : "Composure" }, { "name" : "Empathy" } ], "majorSkills" : "Security operations, Incident response, Customer support", "majorSkillsList" : [ "Security operations", "Incident response", "Customer support" ], "coreResponsibilities" : "Provide support to delivery associates, Research and troubleshoot with internal tools, Triage and prioritize incoming incidents, Collaborate with crisis management leadership, Transfer lower severity calls, Manage phone communications, Facilitate information flow, Write clear and concise reports", "teamCollaboration" : "Cross-functional coordination; Internal and external customers", "domainKnowledge" : "Global Security Operations; Operational risks; Security risks", "domainList" : [ "global-security-operations", "operational-risks", "security-risks" ], "domainSpecificKnowledge" : [ "Global Security Operations", "Operational risks", "Security risks" ], "communicationSkills" : "Oral skills; Writing skills", "documentationSkills" : "Written responses", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Shift work required, Nights, weekends, holidays, Support any schedule, 24x7 -365 Days operation", "qualificationsBasic" : "Speak, write, and read fluently in Spanish, Experience in computer skills, Proficiency in MS Office, Knowledge of working over internet, Experience navigating websites, Experience in written and spoken English, Ability to compose grammatically correct written responses, Work a flexible schedule/shift/work area, Read, write and speak Telugu, Hindi and English", "qualificationsPreferred" : "6+ months of customer service experience, Answering multiple phone lines, Ticket related communication, Command Center work environment, Intermediate fluency in Spanish, Intermediate fluency in Telugu/Hindi, Intermediate fluency in English, Bachelor’s degree, Experience in resolving conflicts, Experience providing crisis management triage, Experience setting appropriate expectations, Experience working in fast paced environments, Managing workload during stress", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The mission of Amazon Global Security Operations Centre (GSOC) is to mitigate security and operational risks to our associates, physical assets, and brand. GSOC supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management. Amazon is hiring an Escalation Specialist at GSOC- India office. The Escalation Specialist will work directly with customers, law enforcement, delivery associates, and operations to navigate and triage security and operational risks, while providing critical incident and workplace violence triage, coordination, and facilitation. Key job responsibilities • Provide support to delivery associates on-road, and customers receiving shipments or services from Amazon, by researching and troubleshooting with internal tools. • Triage and prioritize incoming incidents and collaborate with crisis management leadership. • Transfer lower severity calls, which can be a significant percentage of total call volume, to appropriate partner including Customer Service and Shipping/Delivery • Manage phone communications and facilitate the flow of information between various internal and external customers (Delivery Associates/Delivery Service Providers/Operations Managers/Customer Service Associates/Amazon Customers). • Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders. A day in the life judgment, and be gifted at learning new technology. Demonstrating ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. Shift work will be required, potentially to include nights, weekends and public holidays. Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We operate 24x7 -365 Days. Basic Qualifications: - Speak, write, and read fluently in Spanish - Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint) - Knowledge of working over internet and successfully navigating websites - Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can read, write and speak Telugu, Hindi and English - Demonstrates effective composure, empathy, and a positive, professional attitude Preferred Qualifications: - 6+ months of customer service experience, to include answering multiple phone lines and ticket related communication in a Command Center work environment - Intermediate fluency in one or more of the following languages Spanish, Telugu/Hindi and English - Bachelor’s degree – Preferably in Criminal Justice, Political Science, Crisis Management or Business Administration - Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Escalation Specialist at ADCI. Skills: Security operations, Incident response, Customer support. Provide support to delivery associates. Research and troubleshoot with internal tools", "postedDate" : "2026-06-13T10:24:58.398", "createdAt" : "2026-06-13T10:24:58.398", "lastUpdated" : "2026-06-15T04:26:39.703", "ingestTimestamp" : "2026-06-13T10:24:58.398", "mongoId" : "69d3e6b92beec4dd3d3f7411", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10383886/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Alarm monitoring", "Incident triage", "Crisis management", "Written reports", "Ownership", "Customer obsession", "Composure", "Empathy", "Security operations", "Incident response", "Customer support", "Workplace violence triage", "Global Security Operations", "Operational risks", "Security risks" ], "skillCount" : 15, "jobCategory" : "marketing", "dataQualityScore" : 0.8888889, "_score" : 674.0563, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "693c2b8970f0b99d5843fc0f", "title" : "US Immigration Escalations Specialist", "company" : "Amazon.com Services LLC", "industry" : "Human Resources, no business category", "salary" : { "min" : 57900.0, "max" : 123800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, Virginia, USA", "locations" : [ "Arlington, Virginia, USA" ], "timestamp" : "2026-06-15T02:09:36.126", "fingerprint" : "cdb2f00bb8aea4b1d23a5db950ef5dce42cdc482fd959638ebab64e05bb5253b", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3139320/apply", "externalId" : "3c0524b2-ae0e-49f3-ae05-69f6c4da19e1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Immigration escalations", "Root cause analysis", "Process optimization", "Change management", "Program management" ], "hardSkillsList" : [ "Immigration law", "Legal analysis", "Risk management", "Compliance oversight", "Project delivery" ], "softSkillsList" : [ "Accountability", "Judgment" ], "hardSkills" : [ { "name" : "Immigration law", "level" : "intermediate" }, { "name" : "Legal analysis", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Compliance oversight", "level" : "intermediate" }, { "name" : "Project delivery", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Accountability" }, { "name" : "Judgment" } ], "majorSkills" : "Immigration escalations, Legal compliance, Process improvement", "majorSkillsList" : [ "Immigration escalations", "Legal compliance", "Process improvement" ], "coreResponsibilities" : "Serve as US Immigration SME, Resolve complex immigration escalations, Manage legal issues, Conduct root cause analyses, Develop mechanisms to fix defects, Design new contacts, Implement new contacts, Design new communications mechanisms, Implement new communications mechanisms, Assess compliance risks, Implement compliance risks, Improve compliance risks, Develop implementation plans, Drive new service launches, Define communication strategies, Execute communication strategies, Define change management strategies, Execute change management strategies, Manage progress updates, Drive progress updates, Stay current on legal changes, Monitor relevant portals, Monitor relevant publications, Monitor relevant notifications, Escalate issues, Escalate challenges, Review project impact, Readjust based on legal changes, Oversee change management", "teamCollaboration" : "External providers; Internal legal; Business customers; Partners; Stakeholders; Leadership", "projectManagementSkills" : [ "Implementation plans", "Change management" ], "domainKnowledge" : "US immigration law; Corporate immigration", "domainList" : [ "us-immigration-law", "corporate-immigration" ], "domainSpecificKnowledge" : [ "US immigration law", "Corporate immigration" ], "communicationSkills" : "Written communications; Verbal communications", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Reduce cost to serve; Close immigration compliance risks; Meet customer experience bars; Meet legal compliance bars; Drive visibility; Drive accountability", "qualificationsBasic" : "Bachelor's degree, 5+ years Amazon experience, 6 years corporate immigration experience", "qualificationsPreferred" : "Knowledge of Lean, Knowledge of Kaizen, Knowledge of Six Sigma, JD or Master's degree, 8-10 years law firm experience, 8-10 years in-house experience, Building operational business processes, Improving operational business processes, Running operational business processes, Driving program effectiveness, High customer satisfaction, Identifying complex issues, Resolving complex issues, Leadership roles, Accountability, Sound personal judgment, Excellent written communications, Excellent verbal communications", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Serve as US Immigration SME to resolve complex immigration escalations for Amazonians and candidates, managing difficult legal issues with external providers, internal legal, and business customers, conducting root cause analyses, and developing mechanisms to fix these defects Key job responsibilities • Design and implement new contacts and communications mechanisms to improve experience and reduce cost to serve • Assess, implement and improve mechanisms to close immigration compliance risks • Develop implementation plans to drive new service launches that meet customer experience and legal compliance bars • Define and execute communication and change management strategies with related artifacts • Manage and drive delivery of regular progress updates for projects and goals to partners, stakeholders and leadership to drive visibility and accountability Monitor And Respond to Changes in Immigration Landscape • Stay current on legal changes by monitoring relevant portals, publications and notifications • Escalate issues and challenges that impact project delivery and/or customer experience timely • Review project impact, and readjusting based on new legal requirements; oversee change management Basic Qualifications: - Bachelor's degree, or 5+ years of Amazon (blue badge/FTE) experience - 6 years of experience working in a high-volume corporate immigration environment, either a company with a large immigration program or a law firm specializing in full-service business immigration, working with high-volume clients. Preferred Qualifications: - Knowledge of Lean, Kaizen, Six Sigma concepts - • JD or Master’s degree in related field (such as HR, MBA) - • 8-10 years of overall experience either within a law firm (such as a supervising paralegal or managing attorney with responsibility for immigration petition preparation/filings) or in-house in an organization with a significant volume of work and process optimization - • Successful record of building, improving, and running operational business processes, ability to drive program effectiveness and high levels of customer satisfaction - • Experience identifying and resolving complex issues, assuming leadership roles in unfamiliar or ambiguous circumstances – solid sense of accountability and sound personal judgment - • Excellent written and verbal communications - ability to interface with all levels of the organization Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $57,900/year in our lowest geographic market up to $123,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "US Immigration Escalations Specialist at Amazon.com Services LLC. Skills: Immigration escalations, Legal compliance, Process improvement. Serve as US Immigration SME. Resolve complex immigration escalations", "postedDate" : "2026-06-13T02:09:48.693", "createdAt" : "2026-06-13T02:09:48.693", "lastUpdated" : "2026-06-15T02:09:36.126", "ingestTimestamp" : "2026-06-13T02:09:48.693", "mongoId" : "693c2b8970f0b99d5843fc0f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3139320/apply", "salaryAnnualMin" : 57900, "salaryAnnualMax" : 123800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Immigration law", "Legal analysis", "Risk management", "Compliance oversight", "Project delivery", "Accountability", "Judgment", "Immigration escalations", "Legal compliance", "Process improvement", "Root cause analysis", "Process optimization", "Change management", "Program management", "Implementation plans", "US immigration law", "Corporate immigration" ], "skillCount" : 17, "jobCategory" : "human-resources", "dataQualityScore" : 1.0, "_score" : 671.5473, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2a840d74d8ee00a0677d53", "title" : "Associate, Corporate Issues", "company" : "Circa - IPG DXTRA", "salary" : { "min" : 52000.0, "max" : 60000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-14T22:13:35.603", "fingerprint" : "61e14761294134aa115ca4fecf29d8909817375142c26242d39b616487519bb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/dxacirca/jobs/8529885002", "externalId" : "8529885002", "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "technicalSkills" : "Microsoft Word, Microsoft PowerPoint, Microsoft Excel", "professionalSkills" : [ "Issues management", "Crisis communications", "Public affairs", "Strategic recommendations", "Analytical fluency" ], "hardSkillsList" : [ "Writing skills", "Attention to detail", "Social analytics", "Oral communication", "Written communication", "Prioritize multiple tasks", "Manage deadlines" ], "softSkillsList" : [ "Curiosity", "Analytical mind", "Problem solver", "Resourceful" ], "hardSkills" : [ { "name" : "Writing skills", "level" : "intermediate" }, { "name" : "Attention to detail", "level" : "intermediate" }, { "name" : "Social analytics", "level" : "intermediate" }, { "name" : "Oral communication", "level" : "intermediate" }, { "name" : "Written communication", "level" : "intermediate" }, { "name" : "Prioritize multiple tasks", "level" : "intermediate" }, { "name" : "Manage deadlines", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Curiosity" }, { "name" : "Analytical mind" }, { "name" : "Problem solver" }, { "name" : "Resourceful" } ], "majorSkills" : "Crisis communications, Issues management, Public affairs, Social analytics", "majorSkillsList" : [ "Crisis communications", "Issues management", "Public affairs", "Social analytics" ], "coreResponsibilities" : "Support corporate issues communications, Support crisis communications situations, Support development of press releases, Support development of crisis plans, Support development of media strategies, Support development of reactive statements, Support development of talking points, Support development of FAQs, Support development of memos, Support development of crisis simulations, Support monitoring of client issues, Support triaging of client issues, Conduct pressing research, Review executive summaries, Prepare executive summaries, Analyze findings, Distill complex information, Propose strategic recommendations, Propose actionable recommendations, Provide input during project development, Prepare for client meetings, Take part in client meetings, Capture meeting notes, Capture agenda action items, Capture call recaps, Update trackers, Update timelines, Update status documents, Produce high quality work, Update manager on progress, Build own knowledge, Contribute to team culture, Support integration behaviors, Participate in On-Duty schedule, Cover evening hours, Cover weekend hours, Handle critical client reports, Handle ad-hoc research, Support emergent crises", "teamCollaboration" : "Multi-office client teams; Client teams; Senior leadership; Team members", "projectManagementSkills" : [ "Scope work", "Manage vendors", "Track budget", "Manage priorities", "Manage deadlines", "Manage projects" ], "domainKnowledge" : "Corporate financials; Current events; News trends", "domainList" : [ "corporate-financials", "current-events", "news-trends" ], "domainSpecificKnowledge" : [ "Corporate financials", "Current events", "News trends" ], "toolProficiency" : [ "Brandwatch", "Sysomos", "Cision", "Muckrack", "TV Eyes", "Critical Mention", "Lexis-Nexis" ], "communicationSkills" : "Oral communication; Written communication", "documentationSkills" : "Writing skills", "continuousLearning" : "Actively builds own knowledge", "problemSolvingSkills" : "Problem solver", "specialRequirements" : "On-Duty rotational schedule, Evening hours coverage, Weekend hours coverage", "qualificationsBasic" : "1-2 years professional experience, BA or BS degree, Knowledge of basic PR skills, Knowledge of client service, Fluent in Microsoft Suite, Proficiency in research platforms, Proficiency in media monitoring platforms, Proficiency in social monitoring platforms", "qualificationsPreferred" : "Experience in issues management", "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations. Associate, Crisis Communications The Weber Shandwick New York office is seeking an Associate in New York to join its Global Crisis and Issues Practice. The Global Crisis and Issues team, part of the Weber Advisory group, helps leading organizations across the world both manage breaking negative issues and events affecting reputation and develop the internal culture and infrastructure needed to predict, prepare, and navigate them effectively. From conspiracy theories, environmental incidents and multinational bankruptcies to executive controversies and sweeping product recalls to high-profile litigation and fake news, we live at the front lines of media, culture, and conversation. Whether it is a program affecting internal stakeholders or an external effort to protect or defend an organization’s reputation, we work together with colleagues from around the country and globe daily, supplying crisis counsel to clients across industries and sectors, making deep curiosity a requisite for this position.   Candidate Qualities   As an Associate, you will have the unique opportunity to help drive communications around these challenging and exciting projects. You will be a day-to-day leader among the team’s Associate-level staff, working directly with senior leadership to help drive research, develop materials, staff projects, scope work, manage vendors, track budget and balance multiple shifting priorities in real-time. The ideal candidate will have excellent writing skills and the ability to perform in a fast-paced, deadline-oriented environment. You will be intimately familiar with current events and news trends and be able to translate that knowledge into actionable insights for clients. This extends to social and digital communications: you must have true analytical fluency in this area. A strong academic record is necessary, and experience in issues management is a bonus – but candidates of all backgrounds are encouraged to apply.  Our Team Our team is a group of smart, analytical and hardworking people who care deeply about helping lead our clients through a crisis to make a positive impact on society. We are on the front lines of some of the biggest, most complex issues – and the nature of our work requires an ability and eagerness to juggle multiple responsibilities and work on multi-office client teams. You will have the opportunity to play a leading role in driving both ongoing client engagements and discrete projects.  What You Will Be Doing    Serves as key team member to support a range of complex, high-profile corporate issues /crisis communications situations (i.e., cybersecurity issues, product safety issues and recalls, natural disaster response, executive leadership changes, IPOs etc.)   Supports development of press releases, crisis plans, media strategies, reactive media statements, talking points, FAQs, memos, crisis simulations and other deliverables as needed;  Supports monitoring and triaging of client issues   Conducts pressing research on a wide range of issues, review and prepare executive summaries and/or analyses detailing clear and concise findings, distill complex and substantial amounts of information into concise summaries and insights; begin to propose strategic and actionable recommendations  Provides input during development of projects based on insights and knowledge of client preferences  Prepares for and takes part in client meetings, including accurately capturing notes, agenda action items, call recaps, updating trackers, timelines and status documents Serves as role model to team members, producing high quality work and continually updating manager on activity progress Actively builds own knowledge, contributes to inclusive team culture and consistently displays behaviors that support integration Participates in our A-Team's On-Duty rotational schedule covering evening and weekend hours, to handle critical client reports, ad-hoc research, and support emergent crises.   What We Are Looking For   Strong writing skills and meticulous attention to detail  Strong understanding of social analytics  Full analytical fluency in all social/digital platforms  Crisis communications, issues management, and/or public affairs experience  Sharp curiosity and an analytical mind   Ability to provide strategic and actionable recommendations based on research Highly effective oral and written communication skills  Familiarity with corporate financials Ability to prioritize multiple tasks and manage deadlines in a consistent manner Resourceful, effective problem solver Comfortable asking for help from and providing direction to team members Ability to take ownership, manage and see projects through from start to finish  Proactive self-starter and a quick learner Strong work ethic  Basic Qualifications  1-2 years of professional experience: in an agency/strategic consulting firm, political campaign or organization, law or similar setting  BA or BS, preferably in Political Science, history, journalism, International Relations or similar fields -Knowledge of basic PR skills and client service   Fluent in Microsoft Suite (e.g., Word, PowerPoint, Excel) and proficiency in research, media and social monitoring platforms (e.g., Brandwatch, Sysomos, Cision, Muckrack, TV Eyes, Critical Mention, Lexis-Nexis)  Salary range: $52,000 USD – $60,000 USD Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications. Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. #LI-PV1 We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.", "summaryDescription" : "Associate, Corporate Issues at Circa - IPG DXTRA. Skills: Crisis communications, Issues management, Public affairs, Social analytics. Support corporate issues communications. Support crisis communications situations", "postedDate" : "2026-06-11T20:09:23.868", "createdAt" : "2026-06-11T20:09:23.868", "lastUpdated" : "2026-06-14T22:13:35.603", "ingestTimestamp" : "2026-06-11T20:09:23.868", "mongoId" : "6a2a840d74d8ee00a0677d53", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 60000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Writing skills", "Attention to detail", "Social analytics", "Oral communication", "Written communication", "Prioritize multiple tasks", "Manage deadlines", "Curiosity", "Analytical mind", "Problem solver", "Resourceful", "Crisis communications", "Issues management", "Public affairs", "Strategic recommendations", "Analytical fluency", "Scope work", "Manage vendors", "Track budget", "Manage priorities", "Manage projects", "Corporate financials", "Current events", "News trends", "Brandwatch", "Sysomos", "Cision", "Muckrack", "TV Eyes", "Critical Mention", "Lexis-Nexis" ], "skillCount" : 31, "jobCategory" : "other", "jobSubcategory" : "public-relations", "dataQualityScore" : 0.7777778, "_score" : 665.6702, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cb00474d8ee00a09d888e", "title" : "Patient Accounts Director", "company" : "Chartis", "industry" : "Performance Transformation Line of Business", "salary" : { "min" : 110.0, "max" : 180.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T07:22:05.856", "fingerprint" : "ca4337f31c8a7e8de5e0c0eda810219e40ed608dca41839d8abbfd86b112ae81", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/chartis/78dadcda-2452-4bc9-a43d-389f96e1f31b/application", "externalId" : "78dadcda-2452-4bc9-a43d-389f96e1f31b", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "TEMPORARY", "experienceLevel" : "Director", "professionalSkills" : [ "Service delivery", "Financial reporting", "Access planning" ], "hardSkillsList" : [ "Billing", "Credit", "Collections", "Cash control", "Data entry", "Data control", "Insurance operations" ], "hardSkills" : [ { "name" : "Billing", "level" : "intermediate" }, { "name" : "Credit", "level" : "intermediate" }, { "name" : "Collections", "level" : "intermediate" }, { "name" : "Cash control", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Data control", "level" : "intermediate" }, { "name" : "Insurance operations", "level" : "intermediate" } ], "majorSkills" : "Patient accounts, Revenue cycle management", "majorSkillsList" : [ "Patient accounts", "Revenue cycle management" ], "coreResponsibilities" : "Direct patient accounts operations, Achieve performance targets, Resolve operational problems, Optimize service delivery, Act as liaison, Manage people, Manage relationships, Manage processes, Promote collaboration, Promote teamwork, Champion service excellence, Coordinate financial reporting, Maintain knowledge of payor regulations, Initiate corrective actions, Develop long-range strategies, Address reimbursement changes, Address clinical environment changes, Direct department functions, Monitor department functions, Represent Health Care in court, Resolve reimbursement issues, Resolve billing issues, Ensure compliance with laws, Align policies with standards, Direct operational activities, Identify areas for improvement", "teamCollaboration" : "Engage multiple disciplines; Engage departments; Engage staff; Confer with physicians; Confer with department managers; Liaison with physicians; Liaison with hospital staff; Liaison with public; Liaison with reimbursement agencies; Coordinate with general accounting; Coordinate with reimbursement; Coordinate with compliance; Coordinate with university physicians; Collaborate with internal partners; Collaborate with external partners", "domainKnowledge" : "Third-party payor regulations; Federal program requirements; State program requirements; Patient account collections", "domainList" : [ "third-party-payor-regulations", "federal-program-requirements", "state-program-requirements", "patient-account-collections" ], "domainSpecificKnowledge" : [ "Third-party payor regulations", "Federal program requirements", "State program requirements", "Patient account collections" ], "communicationSkills" : "Resolve operational problems; Resolve reimbursement issues; Resolve billing issues", "problemSolvingSkills" : "Resolve operational problems; Resolve reimbursement issues; Resolve billing issues", "specialRequirements" : "Represent Health Care in court", "outcomesObjectives" : "Achieve performance targets; Maximize results; Promote stakeholder engagement; Support compliance", "qualificationsBasic" : "5+ years experience, 5+ years management experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT CHARTIS The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better. We work with more than 1,900 organizations annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, safe, and human. With more than 1,450 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Believe in better. Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville. BASIC FUNCTION AND RESPONSIBILITY The Director, Patient Accounts will direct the operational, financial, and personnel activities of the Patient Accounts department. ESSENTIAL FUNCTIONS Achieves established performance targets by engaging multiple disciplines, departments, and staff across Health Care. Confers with physicians and department managers to resolve operational problems and optimize service delivery. Acts as liaison between the Hospital Patient Accounts Department and physicians, hospital staff, the public, and third-party reimbursement agencies. Manages people, relationships, and processes to maximize results and promote stakeholder engagement. Promotes collaboration and teamwork, and champions service excellence initiatives throughout the department. Coordinates financial reporting activities with departments such as general accounting, reimbursement, compliance, and university physicians. Maintains current knowledge of third-party payor regulations and initiates corrective actions to support compliance with federal and state program requirements. Develops long-range strategies for access planning and management, addressing changes in reimbursement and clinical environments in collaboration with internal and external partners. Directs and monitors department functions, including billing, credit and collections, cashiers, cash control, data entry, data control, and insurance operations. Represents Health Care in court actions related to patient account collections and resolves complex reimbursement and billing issues. Ensures billing and collection practices comply with federal and state laws, and that policies are aligned with Health Care standards. Directs operational activities and identifies areas for improvement through performance metrics and quality initiatives. Hourly range: $110-$180. Factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits. At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.", "summaryDescription" : "Patient Accounts Director at Chartis. Skills: Patient accounts, Revenue cycle management. Direct patient accounts operations. Achieve performance targets", "createdAt" : "2026-06-13T22:20:20.689", "lastUpdated" : "2026-06-15T07:22:05.856", "ingestTimestamp" : "2026-06-13T22:20:20.689", "mongoId" : "6a2cb00474d8ee00a09d888e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 228800, "salaryAnnualMax" : 374400, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Billing", "Credit", "Collections", "Cash control", "Data entry", "Data control", "Insurance operations", "Patient accounts", "Revenue cycle management", "Service delivery", "Financial reporting", "Access planning", "Third-party payor regulations", "Federal program requirements", "State program requirements", "Patient account collections" ], "skillCount" : 16, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 657.6459, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ce89374d8ee00a0a6b327", "title" : "Incident and Escalation Manager", "company" : "Vapi", "industry" : "Engineering, Product & Design", "salary" : { "min" : 180000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-15T07:14:55.204", "fingerprint" : "60c917ee3c64b5678f66ce6a86c18e0c6ac5a4b02e9a8a6aa640d0caadd520e0", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/vapi/f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7/application", "externalId" : "f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "PagerDuty, Incident.io, Opsgenie", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Escalation management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" }, { "name" : "Customer communication", "level" : "intermediate" }, { "name" : "Credit process governance", "level" : "intermediate" }, { "name" : "Metrics reporting", "level" : "intermediate" }, { "name" : "Partnership building", "level" : "intermediate" }, { "name" : "Customer RCA", "level" : "intermediate" }, { "name" : "Post-incident review", "level" : "intermediate" }, { "name" : "Executive escalation list", "level" : "intermediate" }, { "name" : "Pattern spotting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident management, Escalation management, Program building", "majorSkillsList" : [ "Incident management", "Escalation management", "Program building" ], "coreResponsibilities" : "Define incident criteria, Author severity model, Design live incident process, Write incident process documentation, Build incident commander rotation, Train incident commander rotation, Balance hiring and utilizing resources, Own pager rotation, Command incidents during shifts, Step down pager share, Own rotation operations, Stand up incident tooling, Set up on-call, Build customer communication templates, Govern customer credit process, Approve financial decisions, Stand up metrics, Report monthly metrics, Build standing partnerships, Train go-to-market teams, Train support teams, Train customer success teams, Train engineering teams, Build feedback loop, Shape engineering roadmap, Own customer-facing RCA, Translate engineering root cause, Ship RCA within SLA, Run blameless post-incident review, Drive action items to closure, Close loop with customers, Hold high-severity issues, Run executive escalation list, Keep owner on escalation, Spot patterns across customers, Force patterns into engineering, Force patterns into product, Be single point of contact, Partner with account team, Build cross-functional recovery plan, Keep written handoff, Keep named deputy", "teamCollaboration" : "Partnerships with engineering; Partnerships with support; Partnerships with CTO office; Partnerships with legal; Partnerships with security; Partnerships with comms; Partnerships with carrier operations; Partner with account team", "projectManagementSkills" : [ "Incident program management", "Escalation program management" ], "domainKnowledge" : "Infrastructure company; Telephony company; Platform company; Carrier dependency; Voice AI infrastructure", "domainList" : [ "infrastructure-company", "telephony-company", "platform-company", "carrier-dependency", "voice-ai-infrastructure" ], "domainSpecificKnowledge" : [ "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure" ], "toolProficiency" : [ "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "communicationSkills" : "Customer communication; Executive presentations; Customer RCA", "documentationSkills" : "Write incident process; Write RCA; Build runbook library", "problemSolvingSkills" : "Decision-making; Root cause analysis; Troubleshooting", "specialRequirements" : "On-call rotation, Off-hours shifts", "outcomesObjectives" : "Protect engineering from noise; Ensure consistent response; Protect renewals; Protect engineering focus; Protect executive confidence; Build scalable program; Resolve incidents; Hold relationship; Track action items to closure; Protect revenue", "qualificationsBasic" : "8 to 12 years experience, Incident management experience, Escalation management experience, Technical support escalations experience, Technical program management experience, Building incident program from zero, Owning incident program growth, Standing up incident commander rotation, Calm under pressure, Decision-making with incomplete information, Clear writing under pressure, Comfort with technical depth, Willingness to work rotation", "qualificationsPreferred" : "Experience hiring a team is a plus, Familiarity with telephony is a plus, Familiarity with carrier dynamics is a plus, Familiarity with real-time systems is a plus", "remoteFriendly" : true, "rawDescription" : "Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Incident and Escalation Manager Why this role exists Vapi runs voice AI infrastructure at tens of millions of minutes a month for enterprise customers who route business-critical traffic through us. When something breaks, it breaks in real time, in front of a customer's own customers, and often through a carrier dependency we don't fully control. Today the response is run by whoever is in the Slack thread. That works once. It does not scale, and it costs us renewals, engineering focus, and executive confidence every time it happens. This is the first dedicated hire for the function, and the job is to build it. You will design the program that runs our incident response, train the people who command incidents, and own the customer relationship through the weeks that follow a serious one. You own the pager and you work part of the rotation yourself, because the fastest way to build a program that works is to run inside it while you build it. You are not the engineer fixing the system. You are the person who builds the system so a trained bench can run it, and who takes a real turn on the pager. Building the program This is the core of the role. - Define what counts as an incident and what does not, with entrance and exit criteria that protect engineering from noise. - Author the severity model with response-time targets per level, so a SEV0 means the same thing Monday morning and Friday night. - Design how a live incident runs: the command structure, the update cadence, the single source of truth, the decision rights, and when the call gets escalated past the commander. Write it down so anyone on rotation runs it the same way. - Build and train the incident commander rotation. Build a realistic balance of hiring and utilizing existing resources across humans and AI to stand up the rotation. - Own the pager and work part of the rotation yourself - personally commanding incidents during your shifts and stepping your share down as the bench matures and proves out. Own how the rotation runs regardless of whose shift it is. - Stand up the incident tooling and on-call setup: paging, escalation policies, incident channels, status page, and the runbook library. - Build customer communication templates for each severity and channel, pre-approved so they are not written from scratch under pressure. - Govern the customer credit process with a clear approval chain, so financial decisions stop happening in ad hoc threads. - Stand up the metrics: resolution time, response velocity, escalation volume, RCA SLA adherence, and revenue protected. Report monthly in terms execs use to make resource decisions. - Build standing partnerships with engineering, support, the office of the CTO, legal, security, comms, and carrier operations before the next critical situation. - Train go-to-market, support, customer success, and engineering on where to bring customer-critical issues and how the function works. - Build a feedback loop so incident and escalation data shapes the engineering roadmap instead of dying in postmortems. After the incident - Own the customer-facing RCA. Translate engineering root cause into plain language that tells the truth and holds the relationship. Ship it within the SLA we commit to. - Run the blameless post-incident review. Drive action items to named owners with dates, and track them to closure instead of letting them die in a doc. - Close the loop with affected customers directly, including the credits or commitments made during the incident. Escalation management - Hold the high-severity customer issues that do not rise to a full incident but threaten a renewal or a relationship. - Run the standing executive escalation list. Keep an owner, a next step, and a date on every item. - Spot patterns across customers that no single team owns, and force them into engineering or product as prioritized work. - Be the single point of contact for a regulated customer or a regulatory inquiry that surfaces weeks after the technical fix. - Partner with the account team on at-risk accounts driven by reliability, and build the cross-functional recovery plan. - Keep a written handoff and a named deputy so escalations stay covered when you are out. What you bring - 8 to 12 years across incident management, escalation management, technical support escalations, or technical program management, ideally at an infrastructure, telephony, or platform company operating at scale. - A track record building an incident and escalation program from zero, or owning a meaningful piece of one through its growth, including standing up an incident commander rotation rather than being the sole responder. Experience hiring a team is a plus. - Hands-on familiarity with incident tooling such as PagerDuty, incident.io http://incident.io, Opsgenie, or equivalent, and the Slack and status-page workflows around them. - Calm under pressure as a learned discipline. Gravitas to direct a response and the willingness to remove a distraction from a call even when it outranks you. - Decision-making with incomplete information, and the judgment to know when to escalate and how to do it without losing time. - Clear writing under pressure. You can produce a clean read of a live situation for a senior leader, and a customer RCA that holds a relationship together. - Comfort with technical depth. You do not need to write the fix, but you need to follow the conversation, ask the right question, and know when an answer does not add up. Familiarity with telephony, carrier dynamics, or real-time systems is a strong plus. - Willingness to work part of the incident commander rotation, including off-hours shifts, especially in the first year.", "summaryDescription" : "Incident and Escalation Manager at Vapi. Skills: Incident management, Escalation management, Program building. Define incident criteria. Author severity model", "createdAt" : "2026-06-14T04:46:08.267", "lastUpdated" : "2026-06-15T07:14:55.204", "ingestTimestamp" : "2026-06-14T04:46:08.267", "mongoId" : "6a2ce89374d8ee00a0a6b327", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 180000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting", "Leadership", "Critical thinking", "Incident management", "Program building", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Incident program management", "Escalation program management", "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure", "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "skillCount" : 35, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 634.80255, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e42af8b1b0376634c6a8", "title" : "Escalation Engineer - Enterprise", "company" : "Amazon.com Services LLC", "industry" : "Systems, Quality, Security Engineering, Network Development, alexa and amazon devices", "salary" : { "min" : 127400.0, "max" : 212800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Francisco, California, USA", "locations" : [ "San Francisco, California, USA" ], "timestamp" : "2026-06-16T02:37:38.510", "fingerprint" : "3d4641d9e644b18b7c1d48659d0be6ee25734e2844ab9119b27725a18d0bb50e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3076639/apply", "externalId" : "38732c23-cecf-4a1f-9bc2-02da9bd229b7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "onsite", "rawDescription" : "At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking an Enterprise Escalation Support Engineer to handle the most complex escalations from enterprise customers. This role requires deep networking expertise, advanced troubleshooting skills, and the ability to work closely with engineering teams to resolve critical issues impacting large-scale deployments. You will act as the final escalation point within the Customer Engineering org and will collaborate closely with other Network Development Engineers, Partner Success Managers and Core Engineering teams to resolve critical escalations, improve diagnostics, and codify learnings into repeatable solutions. Key job responsibilities As a member of our Customer Engineering team, you will be looked upon as an SME for our products. As an ESE, you will: - Act as the primary escalation point for enterprise customers, driving resolution of critical and complex technical issues. - Diagnose and troubleshoot deep networking problems, including TCP/IP, DHCP, NAT, DNS, VLANs, and SD-WAN. - Apply advanced understanding of Wi-Fi standards (802.11a/b/g/n/ac/ax/be) and mesh network behavior under load, interference, and coverage constraints. - Support large-scale deployments such as Branch Offices, Hotels, MDUs, ISP fleets, and enterprise sites. - Perform site-wide vs. client-specific failure isolation. - Guide AP onboarding, controller-less mesh configuration, and site survey best practices. - Troubleshoot enterprise authentication setups (WPA2-Enterprise, RADIUS, captive portals). - Interpret eero logs, Looker dashboards, and internal telemetry to identify patterns and systemic issues. - Use log diffing, error correlation, and temporal analysis to pinpoint root causes. - Investigate cloud-to-device communication failures, API calls, firmware pushes, and configuration propagation. - Collaborate with security teams on privacy-impacting escalations and security concerns (MAC spoofing, rogue APs, etc.). - Maintain compliance awareness for regulated customer accounts and ISP environments. About the team Interested in exploring career opportunities with eero? Visit our careers page to view all open positions: https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero Basic Qualifications: - 5+ years in enterprise network support or escalation engineering. - Deep networking knowledge across TCP/IP stack and enterprise protocols. - Strong Wi-Fi expertise, including 802.11 standards and enterprise deployments. - Proven experience troubleshooting large-scale, multi-site network deployments. - Proficiency in reading and interpreting logs and telemetry. - Experience with cloud-managed networking platforms and APIs (REST, GraphQL). - Excellent analytical and communication skills, with the ability to work under pressure. - Ability to translate packet captures to actionable data. Preferred Qualifications: - Experience in ISP, hospitality, or MDU Wi-Fi environments. - Knowledge of network security best practices and compliance requirements. - Scripting or automation experience for network diagnostics. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,400/year in our lowest geographic market up to $212,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Escalation Engineer - Enterprise at Amazon.com Services LLC", "postedDate" : "2026-06-14T20:26:32.430", "createdAt" : "2026-06-14T20:26:32.430", "lastUpdated" : "2026-06-16T02:37:38.510", "ingestTimestamp" : "2026-06-14T20:26:32.430", "mongoId" : "68c2e42af8b1b0376634c6a8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3076639/apply", "salaryAnnualMin" : 127400, "salaryAnnualMax" : 212800, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 634.60114, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c6b0e74d8ee00a090ff76", "title" : "High-Ticket Account Executive (Inside Sales Closer)", "company" : "HeadX", "industry" : "E-Commerce", "salary" : { "min" : 1200000.0, "max" : 2400000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level High-Ticket Account Executive in the Philippines, adjusted for the E-commerce industry and remote work." }, "location" : "Philippines", "locations" : [ "Philippines" ], "timestamp" : "2026-06-15T08:54:48.949", "fingerprint" : "a49880df4ba97be159b665ca70df23fff712e81273559cbb4dc014a263443821", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://headx.breezy.hr/p/e9f86b48bc19-e-commerce-sales-associate", "externalId" : "e9f86b48bc19", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Philippines", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Philippines", "employmentType" : "CONTRACT", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Job Title: High-Ticket Account Executive (Inside Sales Closer) Location: Philippines, Full Remote Job Type: Full-time About the Role We are seeking a highly driven, results-oriented Account Executive to join our growing team. This role is designed for a high-performing, extroverted sales profession", "summaryDescription" : "High-Ticket Account Executive (Inside Sales Closer) at HeadX", "createdAt" : "2026-06-14T00:04:22.584", "lastUpdated" : "2026-06-15T08:54:48.949", "ingestTimestamp" : "2026-06-14T00:04:22.584", "mongoId" : "6a2c6b0e74d8ee00a090ff76", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 624.44135, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a21770074d8ee00a0c1b83a", "title" : "Infrastructure Escalation Specialist", "company" : "Amazon.com Services LLC", "industry" : "Administrative Support, Real Estate/facilities, transportation and logistics", "salary" : { "min" : 26.0, "max" : 35.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Nashville, Tennessee, USA", "locations" : [ "Nashville, Tennessee, USA" ], "timestamp" : "2026-06-15T08:48:49.714", "fingerprint" : "4d7c105ed98b8fd940cad83cd00708261952257c63204089dae43f5431d8a007", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10435579/apply", "externalId" : "94ba80f8-ee28-457c-8709-6fbf2c501b26", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Nashville", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1622767,-86.7742984" } ], "locationText" : "Nashville, Tennessee, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High school", "experienceMinYears" : 1, "professionalSkills" : [ "Invoice analysis", "Purchasing patterns" ], "hardSkillsList" : [ "Microsoft Office" ], "softSkillsList" : [ "Problem solving" ], "hardSkills" : [ { "name" : "Microsoft Office", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem solving" } ], "majorSkills" : "Vendor management, Invoice analysis, Escalation management", "majorSkillsList" : [ "Vendor management", "Invoice analysis", "Escalation management" ], "coreResponsibilities" : "Support transportation network, Develop and design solutions, Manage outside contractors and vendors, Handle multiple projects and daily activities, Meet deadlines, Develop plans to accomplish goals, Ensure programs and procedures are followed, Answer incident ticket escalations", "teamCollaboration" : "Cross-functional teams; 3rd Party companies", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Infrastructure; Fuel industry; Fleet infrastructure", "domainList" : [ "infrastructure", "fuel-industry", "fleet-infrastructure" ], "domainSpecificKnowledge" : [ "Infrastructure", "Fuel industry", "Fleet infrastructure" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Professional communication", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Flexible schedule/shift/work area, Weekends, nights, and/or holidays", "qualificationsBasic" : "High school or equivalent diploma, 1+ years of using a computer maintenance management system, 1+ years of working with computers and Microsoft Office products, Work a flexible schedule/shift/work area, 1+ years of experience in project, construction, or customer-service facing role", "qualificationsPreferred" : "2+ years of Microsoft Office products and applications experience, Ability to work independently, Effective time management and organization skills, Effective and professional communication skills, Demonstrated ability to establish processes, workflows, standard procedures, Entry level competency in support of construction management/administrative tools, Comfortable operating in an extremely fast-paced environment, Excellent problem solving skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Amazon’s commitment to Customer Obsession by working with Amazon Surface Transportation, supporting all Middle Mile ground and yard operations across the Amazon network! The Launch Execution, Adoption, and Facilities (LEAF) team is hiring for an Infrastructure Escalation Specialist, to support the Fleet Infrastructure team’s goal of exceeding customer expectations by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. Amazon is seeking a detail-oriented person to support strategic vendor relationships, diving deep into invoice and purchasing patterns to help inform key decisions in the infrastructure and fuel industries. This position will work at Amazon's corporate office in Nashville, Tennessee. Key job responsibilities • Support nationwide transportation network in a safe, customer-focused manner • Develop and design solutions to difficult problems • Manage outside contractors and vendors • Handle multiple projects and daily activities, meet deadlines, and develop plans on how to accomplish departmental and distribution goals • Ensure that all programs and procedures are followed, answering incident ticket escalations from 3rd Party companies About the team • The Launch Execution, Adoption, and Facilities (LEAF) team provides internal and external infrastructure (fleet infrastructure and fuel) services for multiple Amazon business units within Amazon’s transportation network Basic Qualifications: - High school or equivalent diploma - 1+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience - 1+ years of working with computers and Microsoft Office products and applications experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 1+ years of experience in project, construction, or customer-service facing role Preferred Qualifications: - 2+ years of Microsoft Office products and applications experience - Ability to work independently while maintaining all deadlines and critical date obligations Effective time management and organization skills - Effective and professional communication skills Demonstrated ability to establish processes, workflows, standard procedures - Self-starter that is able to identify opportunities and drive solutions - Entry level competency in support of a full range of construction management/administrative tools and best practices - Comfortable operating in an extremely fast-paced environment with a high degree of ambiguity - Excellent problem solving skills with diverse stakeholder groups Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 26.00 - 35.00 USD hourly", "summaryDescription" : "Infrastructure Escalation Specialist at Amazon.com Services LLC. Skills: Vendor management, Invoice analysis, Escalation management. Support transportation network. Develop and design solutions", "postedDate" : "2026-06-13T14:31:28.350", "createdAt" : "2026-06-13T14:31:28.350", "lastUpdated" : "2026-06-15T08:48:49.714", "ingestTimestamp" : "2026-06-13T14:31:28.350", "mongoId" : "6a21770074d8ee00a0c1b83a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10435579/apply", "salaryAnnualMin" : 54080, "salaryAnnualMax" : 72800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Microsoft Office", "Problem solving", "Vendor management", "Invoice analysis", "Escalation management", "Purchasing patterns", "Project management", "Infrastructure", "Fuel industry", "Fleet infrastructure" ], "skillCount" : 10, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 619.11646, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cd68274d8ee00a0a3e477", "title" : "Technical Account Manager", "company" : "Astra", "industry" : "Integrations", "salary" : { "min" : 108000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote - US Only", "locations" : [ "Remote - US Only" ], "timestamp" : "2026-06-15T22:29:09.700", "fingerprint" : "f51cfcad636aa111d451b5da7720a8b59733c7ff655b50f3a9f3b1002b7464e5", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/astra/6d99083f-35e5-46d9-9762-842e5c814f37/application", "externalId" : "6d99083f-35e5-46d9-9762-842e5c814f37", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Observability systems, Alerting systems, Cloud platforms, Google Cloud Platform, APIs, Data integrations, Ticketing systems, Zendesk, Jira, Logs, SQL queries, Debugging tools", "professionalSkills" : [ "Technical guidance", "Problem-solving", "Strategic guidance", "Technical support", "Error tracing", "Problem diagnosis", "Customer management", "Integration support", "Product testing", "Operational efficiencies", "Customer communication" ], "hardSkillsList" : [ "Technical documentation", "API documentation", "Troubleshooting workflows" ], "hardSkills" : [ { "name" : "Technical documentation", "level" : "intermediate" }, { "name" : "API documentation", "level" : "intermediate" }, { "name" : "Troubleshooting workflows", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Technical Support, Integration Management", "majorSkillsList" : [ "Customer Success", "Technical Support", "Integration Management" ], "coreResponsibilities" : "Manage and provide technical guidance to clients, Resolve critical technical issues, Quarterback multi-departmental efforts to resolve complicated issues, Partner closely with the Integrations team to support, Configure and validate integrations, Contribute to Astra’s knowledge base, Write and improve technical documentation, Streamline customer self-service, Collaborate with the Integrations and Engineering teams on, Provide feedback from customer interactions, Assist with testing and validation, Investigate issues and other technical environments, Identify root causes, Escalate complex problems, Act as a bridge between customers and teams, Translate technical details into clear, actionable communication, Identify areas to improve operational efficiencies, Onboard our customers more quickly and effectively", "teamCollaboration" : "Cross-functional teams; Integrations team; Engineering teams; Product teams; Customer Success teams", "projectManagementSkills" : [ "Project management", "Influencing partners" ], "domainKnowledge" : "Cloud platforms; Google Cloud Platform; APIs; Data integrations; Troubleshooting workflows; Cloud Infrastructure; Infrastructure as Code; CI/CD platforms; Financial infrastructure", "domainList" : [ "cloud-platforms", "google-cloud-platform", "apis", "data-integrations", "troubleshooting-workflows", "cloud-infrastructure", "infrastructure-as-code", "ci-cd-platforms", "financial-infrastructure" ], "domainSpecificKnowledge" : [ "Cloud platforms", "Google Cloud Platform", "APIs", "Data integrations", "Troubleshooting workflows", "Cloud Infrastructure", "Infrastructure as Code", "CI/CD platforms", "Financial infrastructure" ], "toolProficiency" : [ "Zendesk", "Pylon", "Jira" ], "communicationSkills" : "Customer-friendly explanations; Actionable communication", "documentationSkills" : "Technical documentation; Knowledge base; FAQs; Guides", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Root cause analysis; Diagnose problems", "specialRequirements" : "East-Coast hours, 7am-5pm ET", "outcomesObjectives" : "Ensure Astra’s integrations run seamlessly; Customers feel supported; Resolve technical issues impacting uptime and performance; Ensure new customer launches are smooth, fast, and reliable; Empower customers and reduce friction; Shape Astra’s future solutions", "qualificationsBasic" : "5+ years of experience as TAM, Solutions Engineer, or other customer-facing technical role, Familiarity with cloud platforms, Comfort navigating logs, APIs, and technical tools, Project management skills, Troubleshooting skills, Ability to navigate technical issues, Provide prompt solutions, Investigate and resolve integration or data flow issues, Excellent written and verbal communication skills, Experience with support systems like Zendesk, Pylon (or similar ticketing platforms), Collaborative mindset, Ability to work cross-functionally with Engineering, Product, and Customer Success teams, Proactive, detail-oriented approach, Willingness to document solutions and processes, Proactive mindset, Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience", "qualificationsPreferred" : "GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery), Terraform, CloudFormation, or similar, GitHub Actions, CircleCI, or similar platforms, Python, Go, Bash for automation and tooling", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "THE ROLE As a Technical Account Manager at Astra, you will be responsible for the technical success of our customers. This person will be relied on to manage customer inquiries, investigate and resolve integration issues, optimize technical client configurations, and provide strategic guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. WHAT YOU'LL DO - Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner. - Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. - Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. - Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. - Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. - Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. - Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively. - This role will be specifically designated to East-Coast hours varying between 7am-5pm ET. WHAT WE'RE LOOKING FOR REQUIRED EXPERIENCE - 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships - Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. - Strong project management skills, capable of influencing internal and external partners to stay on schedule - Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions,investigate and resolve integration or data flow issues. - Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. - Experience with support systems like Zendesk, Pylon (or similar ticketing platforms). - A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. - A proactive, detail-oriented approach and willingness to document solutions and processes for future use. - Proactive mindset - you seek out ways to improve systems and enable others EDUCATION - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. TECHNICAL SKILLS - Monitoring: Experience with observability and alerting systems - Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) - Understanding of APIs, data integrations, and common troubleshooting workflows - Experience with ticketing systems (Zendesk, Jira, or similar) - Comfort working with logs, SQL queries, and basic debugging tools - Strong documentation skills for both internal and customer-facing materials PREFERRED EXPERIENCE - Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) - Infrastructure as Code: Terraform, CloudFormation, or similar - CI/CD: GitHub Actions, CircleCI, or similar platforms - Programming: Python, Go, Bash for automation and tooling WHY THIS ROLE MATTERS - Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. - Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. - Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. - Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. - Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. HOW TO APPLY We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you. With your application 1. Tell me about a time you were dropped into a new role and what you did to get acclimated. 2. Tell me about a time when something broke, and you had to work with a client to resolve the issue. What was your approach to solving the issue? 3. If you don’t know the answer to a question at work, what is your first action to find the answer?", "summaryDescription" : "Technical Account Manager at Astra. Skills: Customer Success, Technical Support, Integration Management. Manage and provide technical guidance to clients. Resolve critical technical issues", "createdAt" : "2026-06-14T19:24:40.628", "lastUpdated" : "2026-06-15T22:29:09.700", "ingestTimestamp" : "2026-06-14T19:24:40.628", "mongoId" : "6a2cd68274d8ee00a0a3e477", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 108000, "salaryAnnualMax" : 135000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Technical documentation", "API documentation", "Troubleshooting workflows", "Customer Success", "Technical Support", "Integration Management", "Technical guidance", "Problem-solving", "Strategic guidance", "Technical support", "Error tracing", "Problem diagnosis", "Customer management", "Integration support", "Product testing", "Operational efficiencies", "Customer communication", "Project management", "Influencing partners", "Cloud platforms", "Google Cloud Platform", "APIs", "Data integrations", "Cloud Infrastructure", "Infrastructure as Code", "CI/CD platforms", "Financial infrastructure", "Zendesk", "Pylon", "Jira" ], "skillCount" : 30, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 615.1264, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2cb03574d8ee00a09d93e6", "title" : "Key Account Manager", "company" : "Quantcast", "industry" : "Sales & Sales Support", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Key Account Manager in London, UK, adjusted for the technology industry and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-15T08:16:56.546", "fingerprint" : "84b42da1ffa56ff830f8e3d292d3a0f4eda49596e39fdb12c2340c9f25fd960c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/quantcast/c96ded09-711e-44a0-ac0a-b99579b5b2d2/application", "externalId" : "c96ded09-711e-44a0-ac0a-b99579b5b2d2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Account strategy", "Data-driven analysis", "Client servicing", "Project management", "Business objectives", "Brand objectives", "Strategic thinking" ], "hardSkillsList" : [ "Revenue generation", "Deal closure", "Client relationship management" ], "hardSkills" : [ { "name" : "Revenue generation", "level" : "intermediate" }, { "name" : "Deal closure", "level" : "intermediate" }, { "name" : "Client relationship management", "level" : "intermediate" } ], "majorSkills" : "Account management, Client partnerships, Revenue growth", "majorSkillsList" : [ "Account management", "Client partnerships", "Revenue growth" ], "coreResponsibilities" : "Be main point of contact, Resolve client issues, Drive day to day business, Build deep connections, Nurture key business, Develop account strategy, Maximize advertiser spend, Consult client needs, Develop data-driven analysis, Make recommendations, Manage on-boarding process, Act as central project manager, Maximize client servicing, Ensure smooth process, Serve as liaison, Ensure client satisfaction, Generate post campaign analysis, Develop client activities, Lead quarterly client reviews, Research client needs, Develop forward-thinking analysis, Quantify high-impact opportunities, Pitch recommendations to clients", "teamCollaboration" : "Influence internal teams; Liaise with Engineering; Liaise with Product teams; Work cross-functionally; Lead internal stakeholders; Lead external stakeholders", "projectManagementSkills" : [ "Project manager" ], "domainKnowledge" : "Digital advertising; Programmatic advertising; Advertising technology", "domainList" : [ "digital-advertising", "programmatic-advertising", "advertising-technology" ], "domainSpecificKnowledge" : [ "Digital advertising", "Programmatic advertising", "Advertising technology" ], "communicationSkills" : "Client communications; Present post campaign analysis; Lead client business reviews", "problemSolvingSkills" : "Resolve client issues; Consult to understand needs; Research client needs; Develop analysis and recommendations", "specialRequirements" : "UK-based travel", "outcomesObjectives" : "Exceed expectations; Retain business; Grow business; Scale existing accounts; Grow client business; Contribute to product development; Significant scaling opportunities; Upselling new products; Upselling new services; Maximize advertiser spend; Fulfill client objectives; Maximize client servicing; Ensure smooth end-to-end process; Ensure client satisfaction; Ensure business growth; Scale clients' activities; Continuous renewal; Incremental revenue; Meet business goals; Quantify high-impact opportunities", "qualificationsBasic" : "5 - 8 years client-facing experience, Marketing or consulting experience, Agency or client side experience, Achieve client partnership, Scale account revenue, Grow existing business, Client facing experience, Influence key decision makers, Establish and exceed goals, Work cross-functionally, Lead internal stakeholders, Lead external stakeholders, Commercial environment experience, Lead client engagement initiatives", "qualificationsPreferred" : "In-depth knowledge of traditional media, In-depth knowledge of digital media, In-depth knowledge of mobile media, Understanding of direct response, Understanding of brand principles, Understanding of programmatic, Understanding of attribution, Understanding of digital landscape, Aptitude, creativity, preference for small teams, Minimal supervision", "workSiteFlexibility" : "Flexible", "rawDescription" : "At Quantcast, we don't just build advertising technology, we revolutionize how it works. Our AI-powered Demand Side Platform (DSP) connects the world's most ambitious marketers with their ideal audiences across the open internet, delivering results that actually move the needle. Since 2006, we've been the industry's trailblazer, launching the first AI-powered measurement platform for publishers and the first AI-driven DSP. Our AI doesn't just optimize—it delivers the measurable outcomes that matter most to our clients, giving them the competitive edge they need in a crowded marketplace. Ready to join the team that's defining the future of digital advertising? Key Account Managers ensure the success of Quantcast's top, key clients, delivering best in class advertising solutions and customer support in order to exceed expectations of retaining and growing the business. You will cultivate deep partnerships with top client stakeholders and manage both external client strategy and communications as well as influence internal teams throughout the organization. As a Key Account Manager, you are responsible for scaling existing accounts and consulting with senior stakeholders to understand and uncover their business needs and how Quantcast's products can grow their business. This role liaises with Engineering and Product teams to deliver client feedback that contributes to product development at Quantcast. Finally, you'll take full ownership for longer term strategy against both internal goals and external client business, and are accountable for customer insights, strategy and recommendations that lead to significant scaling opportunities and upselling of new products and services. What you'll do: - - Be the main point of contact for key accounts, resolving any client issues in a timely manner, and driving the day to day business on behalf of Quantcast clients. - Build deep connections with clients and agencies; nurturing and growing our key pieces of business via those relationships. - You will service agencies and clients across the UK; as a result regular UK-based travel is to be expected with this role. - Develop account strategy that will maximize the amount of advertiser spend with Quantcast. - Consult to understand clients’ business and brand objectives, and develops data-driven analysis to make recommendations to fulfill objectives. - Manage on-boarding process of specified new large accounts – act as central project manager within Quantcast to maximize client servicing and a smooth end-to-end process for strategic accounts or those with high potential. - Serve as a liaison to clients regarding new product launches and advertising opportunities while ensuring that clients are satisfied with their business growth. - Generate and presents post campaign analysis and uses it to develop and scale clients’ activities. - Lead quarterly client business reviews that result in continuous renewal and incremental revenue. - Research client needs to understand how Quantcast can support the client in meeting their business goals. - Develop forward-thinking, data-driven analysis and recommendations that align with client goals and quantify high-impact opportunities with clear recommendations to pitch to clients. Who you are: - - Minimum 5 - 8 years of client-facing experience, marketing or consulting, preferably agency or client side experience. - Proven ability to achieve client partnership across portfolio of business. - Proven ability to scale account revenue & grow existing business relationships. - Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision. - Strategic thinking always looking to create opportunities for both clients and Quantcast. - In-depth knowledge of traditional, digital and mobile media. - An understanding of direct response and brand principles. - Strong understanding of programmatic, attribution, and the overall digital landscape. - Strong client facing experience and ability to influence key decision makers at senior levels. - Proven track record of establishing and exceeding team and individual goals. - Strategic thinker with the ability to work cross-functionally and lead internal/external stakeholders. - Comfortable within a commercial environment, comfortable leading client engagement initiatives, such as events, trade shows, all-agency presentations. #LI-SK1 At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes a performance bonus, equity, and a comprehensive benefits package. For more details, visit our Careers Page https://www.quantcast.com/careers/ and see how we support our team. We are headquartered in San Francisco with offices around the world. Quantcast is an Equal Opportunity Employer. Please see the Applicant Privacy Notice https://legal.quantcast.com/#applicant-privacy-notice for details on our applicant privacy policy. Join the team that unlocks potential. ", "summaryDescription" : "Key Account Manager at Quantcast. Skills: Account management, Client partnerships, Revenue growth. Be main point of contact. Resolve client issues", "createdAt" : "2026-06-13T22:22:46.096", "lastUpdated" : "2026-06-15T08:16:56.546", "ingestTimestamp" : "2026-06-13T22:22:46.096", "mongoId" : "6a2cb03574d8ee00a09d93e6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Revenue generation", "Deal closure", "Client relationship management", "Account management", "Client partnerships", "Revenue growth", "Account strategy", "Data-driven analysis", "Client servicing", "Project management", "Business objectives", "Brand objectives", "Strategic thinking", "Project manager", "Digital advertising", "Programmatic advertising", "Advertising technology" ], "skillCount" : 17, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 614.4195, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d427774d8ee00a0b3e1e6", "title" : "Priority Repair Specialist", "company" : "MSX International", "industry" : "Automotive", "salary" : { "min" : 58000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Priority Repair Specialist in Troy, United States, adjusted for the automotive industry and company size." }, "location" : "Troy, MI, United States", "locations" : [ "Troy", "MI", "United States" ], "timestamp" : "2026-06-15T07:17:32.740", "fingerprint" : "734ada8cb176f67d5f8a79aa16d00a3792f4ce45c544d917dfe176916b552951", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/MSXInternational/3743990013513841-priority-repair-specialist", "externalId" : "3743990013513841", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Troy", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.6055893,-83.1499304" } ], "locationText" : "Troy, Michigan, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Data analysis", "Custom report creation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Custom report creation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Process improvement, Issue resolution", "majorSkillsList" : [ "Process improvement", "Issue resolution" ], "coreResponsibilities" : "Provide data to identify Top 5 Issues, Reduce roadblocks preventing vehicle repair, Plug into Tech Advisor ecosystem, Work closely with stakeholders, Reduce buybacks, Focus on Top 5 Issues, Manage specific issues, Identify impactful issues, Review issues with Customer, Provide weekly progress reports, Provide weekly status reports, Motivate stakeholders to improve process, Motivate stakeholders to deliver solutions, Motivate stakeholders to achieve results", "teamCollaboration" : "Cross-functional coordination; Work with various stakeholders", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Vehicle repair; Buyback reduction", "domainList" : [ "vehicle-repair", "buyback-reduction" ], "domainSpecificKnowledge" : [ "Vehicle repair", "Buyback reduction" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Issue identification; Issue resolution; Data analysis", "outcomesObjectives" : "Reduce buybacks; Improve process; Deliver solutions; Achieve expected results", "qualificationsBasic" : "Ability to communicate clearly, Ability to identify and resolve issues, Ability to remain calm and professional, Ability to work well with other departments, Ability to manage disagreements, Ability to analyze data, Ability to work independently, Ability to manage progressive workload, Ability to stay highly motivated, Ability to be adaptive, Ability to be autonomous", "qualificationsPreferred" : "Familiarity of Stellantis products and services", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. T51 will be based out of Southeast Michigan and will be focused on buyback reduction actions. He/She will have experience in providing data to identify the “Top 5 Issues” and reduce roadblocks that prevent the vehicle from being repaired. The Priority Repair Specialists – T5I will “plug” into the Tech Advisor ecosystem as it exists today and work closely with all stakeholders to reduce buybacks by ensuring that the Top 5 Issues are focused on key markets. The Priority Repair Specialists – T5I key tasks include but are not limited to: * Project management, leadership experience and the ability to bring various stakeholders together to fix specific issues * Have the capability to identify the Top 5 impactful issues to be reviewed with Customer * Provide weekly progress and status reports * Motivate internal and external stakeholders to improve process, deliver solutions, and achieve expected results ## Qualifications Minimum Qualifications Include: * Ability to communicate clearly and concisely in both written and verbal forms * Ability to quickly identify and resolve issues * Familiarity of Stellantis products and services is a plus * Ability to remain calm and professional and handle challenging situations while adapting to changes in products and policies * Ability to work well with other departments to provide comprehensive solutions * Ability to manage disagreements and resolve disputes between team members * Ability to analyze data and create custom reports * Ability to work independently and manage a progressive workload in a fast-paced environment. * Ability to stay highly motivated, adaptive, and autonomous while delivering results. What We Have to Offer: * Hybrid work environment and empowered team culture. * A full-time position with benefits effective the first of the month following 30 days of employment. * Health and Wellness benefits include Healthcare, Rx, Dental, and Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, paid time off and employee discounts. ## Additional Information MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.", "summaryDescription" : "Priority Repair Specialist at MSX International. Skills: Process improvement, Issue resolution. Provide data to identify Top 5 Issues. Reduce roadblocks preventing vehicle repair", "postedDate" : "2026-06-08T14:59:33.000", "createdAt" : "2026-06-14T05:15:04.674", "lastUpdated" : "2026-06-15T07:17:32.740", "ingestTimestamp" : "2026-06-14T05:15:04.674", "mongoId" : "6a2d427774d8ee00a0b3e1e6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Custom report creation", "Leadership", "Process improvement", "Issue resolution", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Project management", "Vehicle repair", "Buyback reduction" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 602.36426, "daysOld" : 6, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2a730974d8ee00a064e358", "title" : "Patient Account Specialist", "industry" : "Healthcare", "location" : "Remote", "locations" : [ "Remote", "United States of America" ], "certifications" : [ "CPAR – Certified Patient Account Representative" ], "timestamp" : "2026-06-13T04:15:58.762", "fingerprint" : "4d4ff963c48a9300b5627a893638d2cc70f727c96b3d5d599e606446f452e3ac", "source" : "workday", "language" : "en", "applyUrl" : "https://gohealthuc.wd12.myworkdayjobs.com/External/job/Remote/Patient-Account-Specialist--PST-MST-only-_JR109660", "externalId" : "JR109660", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Diploma or GED", "experienceMinYears" : 3, "technicalSkills" : "Microsoft Excel, Microsoft Word", "professionalSkills" : [ "Medical terminology", "Healthcare documentation", "Medical billing codes", "Claims processing", "Eligibility verification", "Account resolution", "Insurance plan details", "Service charges", "Explanation of Benefits", "Claim denial", "Claim resubmission", "Carrier payment" ], "hardSkillsList" : [ "Data entry", "Mathematical calculations", "Deductibles calculation", "Co-insurance calculation", "Collection activities", "Account resolution", "Underpayments identification", "Overpayments identification" ], "softSkillsList" : [ "Interpersonal skills", "Judgment", "Flexibility", "Open mindedness" ], "hardSkills" : [ { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Mathematical calculations", "level" : "intermediate" }, { "name" : "Deductibles calculation", "level" : "intermediate" }, { "name" : "Co-insurance calculation", "level" : "intermediate" }, { "name" : "Collection activities", "level" : "intermediate" }, { "name" : "Account resolution", "level" : "intermediate" }, { "name" : "Underpayments identification", "level" : "intermediate" }, { "name" : "Overpayments 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Collaborate with internal teams, Ensure timely follow-up, Address service-related issues professionally, Communicate clearly with customers, Serve as extension of Company urgent care centers, Support Company mission, Support Company values, Manage multiple tasks, Manage customer interactions, Listen to patients, Identify financial needs, Assist with financial assistance applications, Minimize patient escalations, Achieve one-call resolution, Collect unpaid customer balances, Assist with credit card payments, Review accounts for collection, Collect outstanding balances, Update patient accounts for payment, Update patient accounts for contested balances, Perform research of account issues, Perform analysis of account issues, Resolve accounts timely, Resolve accounts accurately, Offer prompt pay discounts, Increase collections, Submit patient adjustments, Satisfy balances, Calculate customer deductibles, Calculate customer co-insurance amounts, Review Explanation of Benefits, Interpret Explanation of Benefits, Ensure appropriate account handling, Ensure appropriate customer communication, Articulate reason for outstanding balances, Identify claim non-submittal, Identify contractual adjustments, Identify patient responsibility, Review claims, Take appropriate action on claims, Identify why claim denied, Resubmit claims for processing, Validate commercial insurance, Verify patient eligibility, Verify referrals, Verify authorizations, Secure carrier payment, Maintain daily communication with Team leaders, Maintain daily communication with Section leaders, Share relevant information with team members, Support collaboration, Support continuity of care, Document barriers in issue resolution, Escalate issues for review, Assist colleagues with tasks, Assist colleagues with responsibilities", "teamCollaboration" : "Interaction with other departments; Collaboration with internal teams; Working with cross functional departments; Communication with Team leaders; Communication with Section leaders; Collaboration with team members", "domainKnowledge" : "Medical terminology; Healthcare documentation; Medical billing codes; HIPAA", "domainList" : [ "medical-terminology", "healthcare-documentation", "medical-billing-codes", "hipaa" ], "domainSpecificKnowledge" : [ "Medical terminology", "Healthcare documentation", "Medical billing codes", "HIPAA" ], "communicationSkills" : "Phone skills; Communication skills; Customer communication", "documentationSkills" : "Data entry; Documentation", "problemSolvingSkills" : "Problem solving; Issue resolution", "qualificationsBasic" : "High School Diploma or GED, 3+ years healthcare experience, 3+ years billing experience, 3+ years service experience", "qualificationsPreferred" : "3 years Medical Billing experience, Associate's degree in business administration, Medical insurance billing experience, Claims processing experience, Epic experience, eClinicalWorks experience, Bilingual (Spanish)", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "You’re more valuable than ever – And that’s just how we’ll make you feel. **Summary** The Patient Account Specialist is responsible for taking all inbound phone calls, researching customer issues, collecting customer information, collecting payments from customers, responding to all customer inquiries via fax/email/calls. **Qualifications** **Education Required:** * High School Diploma or GED **Work Experience Required:** * 3+ years of healthcare, billing, or service experience **Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:** * 3 years Medical Billing experience * CPAR – Certified Patient Account Representative * Associate’s degree in business administration or related field * Medical insurance billing and claims processing * Epic or eClinicalWorks experience * Bilingual (Spanish) **Knowledge, Skills, and Abilities** * This role is patient facing and involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. * Strong interpersonal skills including sound judgement while working with cross functional departments. * Understanding of basic medical terminology and common healthcare documentation. * Highly experienced in Microsoft Excel and Word for data entry, reporting, and documentation. * Strong working knowledge of medical billing codes such as Current Procedural Terminology * (CPT) and International Classification of Diseases (ICD) coding for accurate billing and claims processing. * Exceptional phone and communication skills with the ability to interact effectively across departments and with customers. * Ability to organize and prioritize tasks efficiently in a fast-paced environment. * Proficient in navigating computer systems and performing mathematical calculations related to customer accounts and billing. * Ability to maintain strict customer confidentiality in compliance with HIPAA and company policies. * Demonstrated ability to follow through with customer inquiries and resolve issues with professionalism and sound judgment. * Demonstrate flexibility and open mindedness when approaching problem solving and adapting to changing workflows or priorities. * Ability to calculate deductibles and co-insurance accurately. * Ability to read and interpret Explanation of Benefits (EOBs). * Skilled in performing collection activities related to follow-up and account resolution. * Ability to identify under and overpayments from payors and take appropriate action. * Experience with third party payor portals for eligibility verification, claim status and account resolution. **Essential Duties and Responsibilities** **Administrative and Data Accuracy** * Accurately update and maintain customer demographic and insurance information. * Update and document patient account clearly and thoroughly to include information received and given during patient interaction. * Conduct thorough review of patient accounts to verify that required documentation is properly scanned and recorded, ensuring no unnecessary or duplicate documentation requests are made. **Customer Service and Communication** * Deliver high-level customer service to internal customers, payors and urgent care centers. * Provide exceptional service to customers, ensuring a positive and professional experience. * Manage each customer inquiry through resolution to include collaborating with internal teams as needed and ensuring timely follow-up. * Address service-related issues professionally when interacting with customers, guests, physicians and team members. * Communicate clearly with customers regarding medical and financial matters via phone, email and other communication channels. * Serve as an effective extension of Company urgent care centers, supporting their mission and values. * Maintain composure and focus while managing multiple tasks and customer interactions in a high-pressure environment. * Actively listen to patients to identify financial needs and assist with financial assistance applications when appropriate. * Minimize patient escalations through one-call resolution. **Patient Account Management and Collections** * Responsible for collecting unpaid customer balances and assisting with credit card payments. * Provides effective review of accounts leading to patient collection of outstanding balances. * Documents and updates patient accounts information for all payment and contested balances. * Performs research and analysis of account issues to timely and accurately resolve accounts. * Ability to review an account and offer prompt pay discounts to increase collections. * Accurately and timely submit for patient adjustments to satisfy balances if applicable. **Insurance and Billing Analysis** * Accurately calculate customer deductibles and co-insurance amounts based on insurance plan details and service charges. * Review and interpret Explanation of Benefits (EOBs) from insurance carriers to ensure appropriate account handling and customer communication. * Reviews patient claims to articulate the reason for outstanding balances, including claim review, over/underpayment identification, claim non-submittal, contractual adjustments, deductibles and overall patient responsibility. * Ability to review claims and take appropriate action, including identifying why a claim denied and resubmitting for processing. * Validating commercial insurance, including patient eligibility, referrals and authorizations as necessary to secure carrier payment. **Internal Communication and Collaboration** * Maintain consistent daily communication with Team and Section leaders. * Share relevant information with team members to support collaboration and continuity of care. * Appropriately document any barriers in issue resolution and escalate as needed for review. * Assist colleagues with tasks and responsibilities when time permits. * Appropriately identify and assign tasks and responsibilities to internal departments when additional action is required. **GoHealth Core Values** GoHealth’s Core Values, listed below, are essential functions of this position: * **Collaboration:** Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. * **Innovation:** Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. * **Diversity & Inclusion: **Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. * **Courage & Integrity: **Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. * **Accountability:** Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. **Additional Requirements** * **Office Environment:** Tasks may be conducted within a climate-controlled office setting. * **Physical Activity:** The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. * **Travel:** Travel may be required, including travel between facility locations, remote facilities, and out-of-town destinations as needed (0-10%) * **Safety Equipment:** May require the use of safety equipment for infection prevention. **Internet Requirements for Remote Call Center Employees** To ensure an optimal and seamless customer experience, the following internet connection requirements must be met by all the call center employees working from home. * **Connection Type:** * **A hardwired (Ethernet) connection is mandatory to ensure stability and reliability.** * Wireless (Wi-Fi) connections are not permitted for work purposes due to potential signal fluctuations, interference, and latency issues. * **Minimum Internet Speed:** * Download speed: At least 100 Mbps * Upload speed: At least 10 Mbps * These speeds are required to handle voice, video calls, and data transmission simultaneously. * **Latency (Ping):** * The network latency must not exceed 100ms to avoid delays in communication. * **Internet Service Provider (ISP):** * The employee must subscribe to a reliable ISP that provide high-speed broadband services (e.g.,Fiber Optic, Cable). * DSL, satellite, or mobile hotspot connections are not recommended due to higher latency and potential service disruption. * **Backup Internet Connection (Optional but Recommended):** * Employees should have a backup internet source (e.g.,secondary broadband or mobile data) in case of primary service disruption. * **Testing and Compliance:** * Employees are required to perform a speed test using a reliable tool (such as Speedtest by Ookla) before the start of their shifts. * A record of compliance may be requested periodically to ensure adherence to these guidelines. * **Equipment:** * Employees are responsible for ensuring that they have the appropriate modem, router, and Ethernet cable to meet these standards. * The router should be placed in a location that minimizes interference and maximizes the signal strength to the modem. _Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time._ **Equal Employment Opportunity Statement** The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. **ADA Accommodation Statement** Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. **Compliance Statement** This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. [https://www.gohealthuc.com/privacy-policy](https://www.gohealthuc.com/privacy-policy)", "summaryDescription" : "Patient Account Specialist. Skills: Patient account management, Customer service, Billing analysis. Take inbound phone calls. Research customer issues", "postedDate" : "2026-06-09T17:19:57.891", "createdAt" : "2026-06-11T17:19:57.857", "lastUpdated" : "2026-06-13T04:15:58.762", "ingestTimestamp" : "2026-06-11T17:19:57.857", "mongoId" : "6a2a730974d8ee00a064e358", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://gohealthuc.wd12.myworkdayjobs.com/External/job/Remote/Patient-Account-Specialist--PST-MST-only-_JR109660", "hasSalary" : false, "allSkills" : [ "Data entry", "Mathematical calculations", "Deductibles calculation", "Co-insurance calculation", "Collection activities", "Account resolution", "Underpayments identification", "Overpayments identification", "Interpersonal skills", "Judgment", "Flexibility", "Open mindedness", "Patient account management", "Customer service", "Billing analysis", "Medical terminology", "Healthcare documentation", "Medical billing codes", "Claims processing", "Eligibility verification", "Insurance plan details", "Service charges", "Explanation of Benefits", "Claim denial", "Claim resubmission", "Carrier payment", "HIPAA", "CPAR – Certified Patient Account Representative" ], "skillCount" : 28, "jobCategory" : "other", "seniorityLevel" : "mid", "dataQualityScore" : 0.6666667, "_score" : 599.16327, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare" }, { "id" : "6a30511af292fd229cefa781", "title" : "Support Engineer - Escalation Management", "industry" : "Support", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for Seniority and Technology industry." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T12:19:22.017", "fingerprint" : "1a23fdf04bf0c4a6bf4d6d5f33adf44c451c9546922a06277c202385c520f2f7", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/35e9dcde-4a17-47b0-bb12-d9a6b97e1d6a/apply", "externalId" : "35e9dcde-4a17-47b0-bb12-d9a6b97e1d6a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 7, "experienceLevel" : "Mid", "professionalSkills" : [ "Escalation management", "Support operations", "Customer success" ], "majorSkills" : "Escalation management, Customer support", "majorSkillsList" : [ "Escalation management", "Customer support" ], "coreResponsibilities" : "Manage customer escalations, Drive customer escalation resolution, Meet service level agreements, Meet customer expectations, Serve as primary point of contact, Provide clear communication, Provide proactive communication, Update on status, Update on risks, Update on next steps, Collaborate with engineering, Collaborate with program management, Collaborate with technical advisors, Collaborate with support teams, Remove blockers, Accelerate issue resolution, Advocate for customer needs, Balance organizational policies, Balance business objectives, Achieve effective outcomes, Analyze recurring issues, Identify root causes, Escalate trends, Support long-term improvements, Facilitate discussions, Coordinate stakeholders, Resolve challenging customer situations, Prioritize escalations, Manage high volume of escalations, Maintain high service standards, Identify opportunities to improve support processes, Identify opportunities for knowledge sharing, Identify opportunities for customer experience initiatives, Apply sound judgment, Evaluate exceptions to standard procedures, Recommend appropriate solutions, Contribute to team development, Participate in continuous improvement efforts", "teamCollaboration" : "Collaborate with engineering; Collaborate with program management; Collaborate with technical advisors; Collaborate with support teams; Coordinate stakeholders across multiple functions", "domainKnowledge" : "Enterprise software; Cloud-based platforms; Productivity suites; Business applications", "domainList" : [ "enterprise-software", "cloud-based-platforms", "productivity-suites", "business-applications" ], "domainSpecificKnowledge" : [ "Enterprise software", "Cloud-based platforms", "Productivity suites", "Business applications" ], "toolProficiency" : [ "Support ticketing systems" ], "communicationSkills" : "Explain technical concepts; Clear communication; Proactive communication", "continuousLearning" : "Professional development; Career growth opportunities", "problemSolvingSkills" : "Problem-solving skills; Analytical skills; Root cause analysis", "specialRequirements" : "United States citizenship, Valid U. S. passport", "qualificationsBasic" : "5–7 years customer engagement experience, 5–7 years escalation management experience, 5–7 years ticketing systems experience, 3 years enterprise software support, 3 years cloud-based platforms support, 3 years productivity suites support, 3 years business applications support, Manage high-priority customer issues, Coordinate resolutions across stakeholders, Excellent written communication skills, Excellent verbal communication skills, Explain technical concepts to non-technical audiences, Stakeholder management capabilities, Collaboration capabilities, Relationship-building capabilities, Work effectively in fast-paced environments, Manage competing priorities, Analytical skills, Problem-solving skills, Navigate ambiguity, Make informed decisions, Customer-focused mindset, Commitment to exceptional service, Commitment to advocacy, Organizational skills, Self-motivation, Work independently, Fluency in English", "qualificationsPreferred" : "Experience with cloud technologies, Experience with enterprise applications, Experience with licensing-related support, Experience with partner ecosystems", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Manage and drive the resolution of customer and partner escalations while ensuring service level agreements and customer expectations are met. Serve as the primary point of contact for complex support cases, providing clear, proactive communication regarding status updates, risks, and next steps. Collaborate with engineering, program management, technical advisors, and support teams to remove blockers and accelerate issue resolution. Advocate for customer needs while balancing organizational policies and business objectives to achieve effective outcomes. Analyze recurring issues, identify root causes, and escalate trends to appropriate teams to support long-term improvements. Facilitate discussions and coordinate stakeholders across multiple functions to resolve challenging customer situations. Prioritize and manage a high volume of escalations independently while maintaining high service standards. Identify opportunities to improve support processes, knowledge sharing, and overall customer experience initiatives. Apply sound judgment when evaluating exceptions to standard procedures and recommending appropriate solutions. Contribute to team development through mentorship, collaboration, and participation in continuous improvement efforts. Requirements United States citizenship and possession of a valid U.S. passport. 5–7 years of experience in customer engagement, support operations, customer success, or a related field. 5–7 years of experience managing escalations and working with support ticketing systems. Minimum of 3 years of experience supporting enterprise software, cloud-based platforms, productivity suites, or business applications. Proven ability to manage high-priority customer issues and coordinate resolutions across multiple stakeholders. Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. Strong stakeholder management, collaboration, and relationship-building capabilities. Demonstrated ability to work effectively in fast-paced environments while managing competing priorities. Strong analytical and problem-solving skills, with the ability to navigate ambiguity and make informed decisions. Customer-focused mindset with a commitment to delivering exceptional service and advocacy. Experience working with cloud technologies, enterprise applications, licensing-related support, or partner ecosystems is highly desirable. Strong organizational skills, self-motivation, and the ability to work independently. Fluency in English required. Benefits Competitive hourly compensation ranging from $30–$33 USD per hour (based on experience, qualifications, and location). Fully remote work opportunity within the United States. Comprehensive medical, dental, and vision insurance coverage. Flexible Spending Account (FSA). 401(k) retirement savings plan. Competitive paid time off package. Parental leave benefits. Professional development and career growth opportunities. Exposure to cutting-edge enterprise and cloud technologies. Collaborative and supportive work environment focused on learning and innovation. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Support Engineer - Escalation Management. Skills: Escalation management, Customer support. Manage customer escalations. Drive customer escalation resolution", "postedDate" : "2026-06-15T03:55:44.340", "createdAt" : "2026-06-15T03:55:44.340", "lastUpdated" : "2026-06-16T12:19:22.017", "ingestTimestamp" : "2026-06-16T03:22:02.898", "mongoId" : "6a30511af292fd229cefa781", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Escalation management", "Customer support", "Support operations", "Customer success", "Enterprise software", "Cloud-based platforms", "Productivity suites", "Business applications", "Support ticketing systems" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 597.4343, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5de274d8ee00a08df3cc", "title" : "Supervisor, Executive Escalations", "company" : "Airbnb", "salary" : { "min" : 1370000.0, "max" : 1790000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Gurugram, India", "locations" : [ "Gurugram", "India" ], "timestamp" : "2026-06-14T23:53:25.662", "fingerprint" : "753ee6e6a33257db4fadee2939b5f4b8383caf2cef107617436b8ec467557574", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.airbnb.com/positions/8002310?gh_jid=8002310", "externalId" : "8002310", "structuredLocations" : [ { "city" : "Gurugram", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "28.4646148,77.0299194" } ], "locationText" : "Gurugram, India", "experienceLevel" : "Manager", "professionalSkills" : [ "Process improvements", "Root cause analysis", "Stakeholder management" ], "hardSkillsList" : [ "Negotiation", "Communication" ], "softSkillsList" : [ "Adaptability", "Agility", "Initiative" ], "hardSkills" : [ { "name" : "Negotiation", "level" : "intermediate" }, { "name" : "Communication", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Agility" }, { "name" : "Initiative" } ], "majorSkills" : "Executive escalations, Brand protection, Risk assessment", "majorSkillsList" : [ "Executive escalations", "Brand protection", "Risk assessment" ], "coreResponsibilities" : "Manage a team of CS Experts, Support operations, Support brand protection, Assess risk on urgent situations, Get urgent situations handled by correct teams, Close situations requiring expertise, Navigate the organization, Close the loop on customer pain points, Close the loop on agent pain points", "teamCollaboration" : "Key stakeholders across Airbnb; Correct teams", "projectManagementSkills" : [ "Projects management basics" ], "domainKnowledge" : "Customer Success", "domainList" : [ "customer-success" ], "domainSpecificKnowledge" : [ "Customer Success" ], "communicationSkills" : "Communication skills", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Delivery consistent results; Effort vs impact optimisation", "qualificationsBasic" : "Experience managing individual contributors, Coaching on time management efficiency, Projects management basics, Delivery consistent results, Effort vs impact optimisation", "qualificationsPreferred" : "MySQL knowledge a plus, Superset knowledge a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will Join: Our Executive Escalations team leverages CS expertise across functions holistically providing exceptional service and reducing brand risk by handling the most critical contacts. We aim to drive efficiency by broadening service integration through closed loop feedback in collaboration with key stakeholders across Airbnb. The Supervisor, Executive Escalations manages a team of CS Experts in the region to support operations and brand protection. The Escalations team assess risk on urgent situations, get them handled by the correct teams, and effectively close those that require their expertise. They navigate the organization to effectively close the loop on common customer and agent pain points. You must be a master of adaptability and agility, navigating ambiguities and changes to progress the business. The Difference You Will Make: Welcoming ambiguity: You can effectively articulate the need for change and encourage optimism in those around you. You're able to perform at a high level, even during times of uncertainty. You trust your instincts and your ability to learn from past experiences, and you can confidently move forward even when you don't have all of the details. Taking Initiative: You understand the importance of working hard, and you're willing to invest your energy into new challenges. If you see an opportunity to contribute or make things better, you take it—you don't wait around to be asked. You're comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions. Building Able to tell a story with data and metrics. MySQL, Superset, knowledge a plus Flexibility and adaptability, able to work well in an ambiguous environment. Experience with process improvements and root cause analysis Strong negotiation and communication skills Senior Stakeholders management expertise Experience managing individual contributors, coaching on time management efficiency, projects management basics, delivery consistent results, effort vs impact optimisation. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹1,370,000—₹1,790,000 INR", "summaryDescription" : "Supervisor, Executive Escalations at Airbnb. Skills: Executive escalations, Brand protection, Risk assessment. Manage a team of CS Experts. Support operations", "postedDate" : "2026-06-12T21:44:35.716", "createdAt" : "2026-06-12T21:44:35.716", "lastUpdated" : "2026-06-14T23:53:25.662", "ingestTimestamp" : "2026-06-12T21:44:35.716", "mongoId" : "6a2c5de274d8ee00a08df3cc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Negotiation", "Communication", "Adaptability", "Agility", "Initiative", "Executive escalations", "Brand protection", "Risk assessment", "Process improvements", "Root cause analysis", "Stakeholder management", "Projects management basics", "Customer Success" ], "skillCount" : 13, "jobCategory" : "customer-service", "jobSubcategory" : "community-support", "dataQualityScore" : 0.8888889, "_score" : 597.05536, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a3051f4f292fd229cf09809", "title" : "Issue Resolution Officer", "company" : "Moniepoint", "industry" : "FinTech", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "NGN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Issue Resolution Officer in Lagos, Nigeria, adjusted for the FinTech industry and company size." }, "location" : "Lagos, Nigeria", "locations" : [ "Lagos", "Nigeria" ], "timestamp" : "2026-06-16T07:19:39.365", "fingerprint" : "3068539e77b6d755484eb46ac497c0ca11ab46808c47766d10d0d0c57f87e6d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/moniepoint/jobs/4027336101", "externalId" : "4027336101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lagos", "country" : "Nigeria", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "6.4550575,3.3941795" } ], "locationText" : "Lagos, Nigeria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate value realization", "rawDescription" : "Who We Are Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019. As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably. Job Purpose The Issue Resolution Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The issue resolution officer is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers' experience can be further optimized based on analysis of the issue log or customer requests. Responsibilities Have a good understanding of the organisation’s products Provide quick and high-quality customer service through prompt and valuable responses to customer queries. Ensure every customer support request is logged for tracking Lower support tickets by working with the product team to identify and eliminate recurring issues. Guide customers on product usage while driving customer self-sufficiency. Solicit client feedback on product features and capabilities Qualifications Bachelor’s degree in any related field 1-2 years customer-facing experience at a financial institution or a high-growth software development company. Have a good understanding of card disputes ( Banking experience or other related fields) Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Ability to think analytically to solve customer problems Customer Empathy Listening and communication skills Service-oriented mindset Ability to grasp basic technical concepts. What we can offer you Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.", "summaryDescription" : "Issue Resolution Officer at Moniepoint. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-15T23:19:52.004", "createdAt" : "2026-06-15T23:19:52.004", "lastUpdated" : "2026-06-16T07:19:39.365", "ingestTimestamp" : "2026-06-15T23:19:52.004", "mongoId" : "6a3051f4f292fd229cf09809", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 592.3984, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69fc49954c40e2acd1a829aa", "title" : "Patient Accounts Specialist Senior", "company" : "Tampa General Healthcare", "industry" : "Healthcare", "salary" : { "min" : 58000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Patient Accounts Specialist in Tampa, FL, adjusted for the healthcare industry and company size." }, "location" : "United States-Florida-Tampa", "locations" : [ "United States-Florida-Tampa", "
TGH Corporate Center (TGHCORPCTR)
606 W Kennedy Blvd

Tampa, 33606

" ], "timestamp" : "2026-06-16T00:21:54.442", "fingerprint" : "2345aeb551192dae16b45f8c5752fde8b22c68221df28fc205e0fc49d875639d", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=678472", "externalId" : "678472", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.9449854,-82.4583107" } ], "locationText" : "Tampa, Florida, United States", "minimumEducation" : "High School", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "hardSkillsList" : [ "Billing", "Collecting" ], "hardSkills" : [ { "name" : "Billing", "level" : "intermediate" }, { "name" : "Collecting", "level" : "intermediate" } ], "majorSkills" : "Billing, Collecting", "majorSkillsList" : [ "Billing", "Collecting" ], "coreResponsibilities" : "Perform functions in billing, Perform functions in collection, Perform customer service duties, Process charge-entry reports, Process edit reports, Process error reports, Reconcile charge-entry reports, Reconcile edit reports, Reconcile error reports, Perform other assigned tasks", "domainKnowledge" : "Managed Care; Self Pay; Auto payers; Medicare; Medicaid", "domainList" : [ "managed-care", "self-pay", "auto-payers", "medicare", "medicaid" ], "domainSpecificKnowledge" : [ "Managed Care", "Self Pay", "Auto payers", "Medicare", "Medicaid" ], "qualificationsBasic" : "3+ years Hospital experience, 3+ years Physician experience, 3+ years Insurance Payer experience, Billing experience, Collecting Medicare/Medicaid experience, Working knowledge of Federal guidelines, Working knowledge of State guidelines, Working knowledge of County guidelines, Knowledge of electronic billing systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Under the direction of the Manager, Patient Accounts, performs functions involved in the billing and collection of hospital receivables, customer service duties, the processing and reconciliation of various charge-entry, edit and error reports. Has a diverse knowledge of Patient Accounts follow up techniques and is familiar with a wide variety of payers, such as Managed Care, Self Pay, and Auto. Is consistent, dependable and accurate in carrying out responsibilities to a successful conclusion. Clearly understands purpose, objectives practices and procedures of the department. Performs other tasks that may be assigned by the Manager. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Healthcare. High school graduate or GED A minimum of three (3) years of Hospital, Physician or Insurance Payer experience in billing and collecting Medicare/Medicaid. Working knowledge of Federal, State and County guidelines as it relates to billing; and knowledge of electronic billing systems. Tampa", "summaryDescription" : "Patient Accounts Specialist Senior at Tampa General Healthcare. Skills: Billing, Collecting. Perform functions in billing. Perform functions in collection", "createdAt" : "2026-06-14T20:47:55.444", "lastUpdated" : "2026-06-16T00:21:54.442", "ingestTimestamp" : "2026-06-14T20:47:55.444", "mongoId" : "69fc49954c40e2acd1a829aa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Billing", "Collecting", "Managed Care", "Self Pay", "Auto payers", "Medicare", "Medicaid" ], "skillCount" : 7, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 590.2439, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2eb32974d8ee00a0e7ddd5", "title" : "Issue Management Intermediate Analyst", "company" : "Citi", "industry" : "Banking", "salary" : { "min" : 1100000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Issue Management Intermediate Analyst in India, adjusted for mid-seniority, financial services industry, and large company size." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-15T22:27:57.490", "fingerprint" : "5273ff6b2f09c8fd313423dbfc3b07f4c386905e63740af32e72b5d6b3b8c7bf", "source" : "workday", "language" : "en", "applyUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Chennai--India/Issue-Management-Intermediate-Analyst_26950692", "externalId" : "26950692", "industryFunction" : { }, "locationPoint" : "20.5937,78.9629", "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "SQL, Excel, Bloomberg Terminal", "professionalSkills" : [ "Issue management", "Problem resolution", "Process improvement" ], "hardSkillsList" : [ "Financial reporting", "Reconciliation", "Data analysis" ], "hardSkills" : [ { "name" : "Financial reporting", "level" : "intermediate" }, { "name" : "Reconciliation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Issue management, Financial reporting", "majorSkillsList" : [ "Issue management", "Financial reporting" ], "coreResponsibilities" : "Manage and resolve financial breaks, Perform daily reconciliations, Identify root causes of issues, Implement process improvements, Escalate critical issues, Liaise with internal and external stakeholders, Document procedures and controls, Support audit requests", "teamCollaboration" : "Cross-functional teams; Operations teams; Technology teams", "domainKnowledge" : "Financial instruments; Regulatory frameworks; Risk methodologies", "domainList" : [ "financial-instruments", "regulatory-frameworks", "risk-methodologies" ], "domainSpecificKnowledge" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies" ], "toolProficiency" : [ "Bloomberg Terminal", "Excel" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Process documentation", "problemSolvingSkills" : "Root cause analysis; Problem resolution", "outcomesObjectives" : "Reduce financial breaks; Improve reconciliation accuracy; Enhance operational efficiency", "qualificationsBasic" : "6+ years experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues. **Responsibilities** : * Good understanding on end-to-end Issue Management * Support in the end-to-end Issue Management ensuring compliance with Issue Management Policy, Standards and Procedures * Help Implementing sustainable solutions by addressing root causes * Participate in leadership meetings to analyze * documentation and processes to ensure Issue Management points are properly addressed * Help to identify any critical issues and suggest enhancements * Assisting in the creation and maintenance of reports for Issue tracking and analysis * Help to identify risks across the business and organize cross-functional solutions * Develop senior management reporting * Facilitates and ensures Issue Management Quality Standards are met for issues documented * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards **Qualifications** : * Minimum of 6+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. * Ability to identify, measure, and manage key risks and controls. * Good knowledge in the development and execution for controls. * Experience in control related functions in the financial industry. * Experience in implementing sustainable solutions and improving processes. * Understanding of compliance laws, rules, regulations, and best practices. * Understanding of Citi’s Policies, Standards, and Procedures. * Good analytical skills to evaluate complex risk and control activities and processes. * Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level. * Problem-solving and decision-making skills. * Ability to manage multiple tasks and priorities. * Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. **Education** : Bachelor's/University degree or equivalent experience \\------------------------------------------------------ ## **Job Family Group:** Controls Governance & Oversight \\------------------------------------------------------ ## **Job Family:** Issue Management \\------------------------------------------------------ ## **Time Type:** Full time \\------------------------------------------------------ ## **Most Relevant Skills** Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management. \\------------------------------------------------------ ## **Other Relevant Skills** Communication, Management Reporting, Policy and Procedure, Risk Management. \\------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ __ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s[EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._", "summaryDescription" : "Issue Management Intermediate Analyst at Citi. Skills: Issue management, Financial reporting. Manage and resolve financial breaks. Perform daily reconciliations", "postedDate" : "2026-06-11T22:04:02.444", "createdAt" : "2026-06-14T22:04:02.436", "lastUpdated" : "2026-06-15T22:27:57.490", "ingestTimestamp" : "2026-06-14T22:04:02.436", "mongoId" : "6a2eb32974d8ee00a0e7ddd5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Chennai--India/Issue-Management-Intermediate-Analyst_26950692", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Financial reporting", "Reconciliation", "Data analysis", "Issue management", "Problem resolution", "Process improvement", "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Bloomberg Terminal", "Excel" ], "skillCount" : 11, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 583.6657, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30514cf292fd229cefe135", "title" : "Support Engineer - Escalation Management", "company" : "Blueprint", "salary" : { "min" : 30.0, "max" : 33.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T07:33:17.063", "fingerprint" : "7b49f6c6ceba18ccaa69fa0d5bfdcca7d5519e2dd7b63190e65e9b64b3cbe7f6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/notexternal/jobs/8006812", "externalId" : "8006812", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role In this role, with our client you will act as a customer advocate responsible for managing and resolving complex, high-impact escalations across cloud and enterprise products. You will coordinate with cross-functional stakeholders—including engineering, program management, and support teams—to remove blockers, drive timely resolutions, and improve the overall customer experience. You will proactively communicate with both technical and non-technical audiences, ensuring clarity on case status, risks, and next steps. This role requires strong judgment to balance customer needs with organizational policies while identifying trends, process gaps, and opportunities for continuous improvement. Key Responsibilities Manage and drive resolution of customer and partner escalations within defined SLAs Coordinate with cross-functional stakeholders (engineering, program management, technical advisors) to unblock issues Serve as a central point of communication, providing timely case updates and clear next steps Advocate for customers while balancing business policies to achieve mutually beneficial outcomes Analyze recurring or emerging issues and escalate them to appropriate teams for long-term resolution Facilitate discussions between stakeholders to mediate and resolve complex issues Prioritize and manage a high volume of cases effectively and independently Identify opportunities to improve processes and enhance the customer experience Apply strong judgment when exceptions to standard processes are necessary Participate in knowledge sharing, feedback loops, and mentorship opportunities Required Qualifications United States citizenship with an active, valid U. S. passport 5–7 years of experience in customer engagement, support operations, or related corporate services 5–7 years of experience managing escalations and working with ticketing/support systems 3+ years of experience with enterprise or cloud-based platforms (e.g., productivity suites, cloud infrastructure, or business applications) Proven ability to manage high-priority escalations and drive resolution across multiple stakeholders Strong written and verbal communication skills, including the ability to translate complex technical issues for non-technical audiences Demonstrated stakeholder management and collaboration skills Ability to work in fast-paced environments and manage competing priorities effectively Fluent in English Preferred Qualifications Experience working with cloud platforms or enterprise productivity/business applications Strong problem-solving mindset with the ability to navigate ambiguous situations Ability to influence without formal authority and build relationships across teams Customer-first mindset with strong empathy and advocacy skills Experience supporting partners or handling licensing-related issues Strong organizational skills and ability to self-direct work Confidence in decision-making with the ability to clearly articulate rationale Experience researching issues and leveraging internal knowledge bases to drive solutions Collaborative team player with a focus on shared success Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $30 – $33 USD Per Hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location: Remote", "summaryDescription" : "Support Engineer - Escalation Management at Blueprint", "postedDate" : "2026-06-15T23:15:41.813", "createdAt" : "2026-06-15T23:15:41.813", "lastUpdated" : "2026-06-16T07:33:17.063", "ingestTimestamp" : "2026-06-15T23:15:41.813", "mongoId" : "6a30514cf292fd229cefe135", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 62400, "salaryAnnualMax" : 68640, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 572.445, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5dca74d8ee00a08de926", "title" : "Patient Account Representative (Per Diem)", "company" : "Bakersfield Behavioral Healthcare Hospital", "industry" : "Hospital & Health Care", "salary" : { "min" : 36000.0, "max" : 48000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Patient Account Representative in Bakersfield, CA, adjusted for the healthcare industry and part-time employment." }, "location" : "Bakersfield, California, United States", "locations" : [ "Bakersfield, California, United States" ], "certifications" : [ "CPR certification" ], "timestamp" : "2026-06-15T00:41:22.267", "fingerprint" : "53e1c8a9668d33527b5cee5d94b7e772f5e0d75dd5e250e3b4386b9cd3681d97", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/3A0E7C76E8/apply", "externalId" : "3A0E7C76E8", "industryFunction" : { }, "locationPoint" : "35.37329,-119.01871", "structuredLocations" : [ { "city" : "Bakersfield", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.3738712,-119.0194630" } ], "locationText" : "Bakersfield, California, United States", "employmentType" : "PART_TIME", "professionalSkills" : [ "Insurance verification", "Patient accounts", "Medical billing" ], "softSkillsList" : [ "Compassion", "Acceptance", "Respect", "Empowerment", "Sincerity" ], "softSkills" : [ { "name" : "Compassion" }, { "name" : "Acceptance" }, { "name" : "Respect" }, { "name" : "Empowerment" }, { "name" : "Sincerity" } ], "majorSkills" : "Insurance verification, Patient accounts", "majorSkillsList" : [ "Insurance verification", "Patient accounts" ], "coreResponsibilities" : "Verify patient insurance coverage, Enter data accurately, Update patient benefit information, Verify existing information accuracy, Spend extensive time on phone/websites, Verify benefits for authorization requirements, Provide patients with coverage information, Explain coverage amounts, Assist patients with payment arrangements, Calculate and collect cash payments, Provide financial counseling, Work closely with Case Management, Verify information for accurate verification, Contact patient for verification, Call insurance companies to verify information, Complete all insurance information, Check if authorization is required, Enter patient insurance information, Ensure selection of appropriate payer, Document verification findings, Contact patient with estimated amounts, Calculate co-pay, Calculate estimated co-insurance, Familiarize with payer guidelines, Process over the counter payments", "teamCollaboration" : "Work closely with Case Management", "domainKnowledge" : "Commercial payers; Managed care; Government plans; State programs; Medi-Cal/Medicaid; CCS; Medicare; Medicaid contracts", "domainList" : [ "commercial-payers", "managed-care", "government-plans", "state-programs", "medi-cal-medicaid", "ccs", "medicare", "medicaid-contracts" ], "domainSpecificKnowledge" : [ "Commercial payers", "Managed care", "Government plans", "State programs", "Medi-Cal/Medicaid", "CCS", "Medicare", "Medicaid contracts" ], "communicationSkills" : "Customer service; Communication skills", "continuousLearning" : "TUITION REIMBURSEMENT", "specialRequirements" : "Handle-With-Care Physical Restraint Technique Training", "qualificationsBasic" : "High School Diploma or Equivalent, current CPR certification, Handle-With-Care Physical Restraint Technique Training", "qualificationsPreferred" : "1 year of experience in a hospital environment, 2 years of medical billing, certification in a similar field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "_**About Us**_ Bakersfield Behavioral Healthcare Hospital, located in Bakersfield, California, is an acute psychiatric and behavioral 90 bed facility situated on 8.8 acres. We offer inpatient and outpatient services for children, adolescents and adults needing mental/behavioral health, chemical dependency; and co-occurring disorders treatment through our medically supervised detoxification. Within our Workplace Community, BBHH is striving daily to be one of the **BEST PLACES TO WORK** not just here in Kern County, but throughout the Behavioral Healthcare Community. By offering amazing benefits, encouraging individual growth and development, and incorporating our **CARES** values system into our daily operations, we are creating a workplace culture where people enjoy coming to work each day. BBHH **CARES** about your experience as a candidate and we encourage you to apply to our open positions. **C** ompassion **A** cceptance **R** espect **E** mpowerment **S** incerity _**Job Summary**_ The Patient Account Rep / must possess knowledge of the various payers i.e. commercial, Managed care, government plans and State programs, i.e. Medi-Cal/Medicaid and CCS. The Patient Account Rep is responsible for verifying patient insurance coverage, to ensure coverage by an individual’s provider. He/she is responsible for entering data in an accurate manner, as it is his/her job to update patient benefit information in the insurance system and verify that existing information is accurate. This position requires the individual to spend extensive amounts of time on the phone and /or insurance companies’ websites to ensure that all benefits have been verified for determination of authorization requirements. This position also serves as a valuable resource to patients, providing them with pertinent information regarding their coverage. This position works with patients to explain coverage amounts provided by their insurance policy. This position also assist patients with payment arrangement plans for services that are not covered by their insurance companies and/or for those self-pay patients. Calculates and collects cash payments by using Medicare DRG/APC reimbursement table. Responsible for financially counseling patients at hospital bedside. Work closely with Case Management (UR) daily in regards to patient status changes; whether this would include patient type or insurance notification or insurance coverage. Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families. Responsibilities: * Verify that sufficient information is available for accurate verification and eligibility. This step may require direct contact with the patient. * Call insurance companies and to verify and complete all insurance information and benefits. * Check if authorization is require * Enter the patient insurance information into patient financial system ensuring the selection is the appropriate payer and associated financial class. * goal for each patient’s insurance verification is complete and accurate. The insurance verifier will document the findings in the patient account and will contact the patient with either estimated co-insurance, co-pay and or deductible amounts due. * Calculate co-pay, and estimated co-insurance due from patients per the individual payer contract per the individual payer contract and plan as applicable. * Be familiar with individual payer guidelines and the process of collecting over the counter payments/deductibles/copay/co-insurance. Knowledge of payer contracts including Medicare, Medicaid and other government contracts and guidelines. * A/R, billing, insurance verification or customer service experience preferred The Patient Account Rep position starts at $23/per hour for all newly-hired persons. **Requirements** _**WHAT WE'RE LOOKING FOR:**_ **Simply put: HUMANS WHO CARE** Though we do need to meet some minimum requirements for the position such a High School Diploma or Equivalent, we're really looking for people who bring their HEART to work. Our patients, our community, and our co-workers RELY on us to be committed to their wellness, Through prevention, intervention, treatment, and education, we can and we will make a difference not just here in Bakersfield, but throughout our extended communities. You should have a current CPR certification when you apply or obtain certification prior to your start date. You will preferably have at least one year of experience in a hospital environment. Additionally, you'll complete a \"Handle-With-Care\" Physical Restraint Technique Training during your orientation. Ideally, someone with at least 2 years of medical billing and certification in a similar field will apply. BBHH encourages ALL qualified applicants to apply and will consider an equivalent combination of education and experience to be acceptable for this role. **Benefits** Bakersfield Behavioral Healthcare Hospital is proud to offer a suite of benefits to those who join our workplace community. *Benefits eligibility varies based on employment status (full-time, part-time, per diem, temporary, etc.). Some of the benefits you can expect as a Full-Time employee include: * Paid Time Off * over **THREE WEEKS** of Paid Time Off in your first year!!! * **TUITION REIMBURSEMENT!** * Life Insurance * Short-Term Disability Insurance * Long-Term Disability Insurance * Medical Insurance * Dental Insurance * Vision Insurance * Pet Insurance * Accident Insurance * 401k Retirement Plan * Discounted Meals * Employee Assistance Program", "summaryDescription" : "Patient Account Representative (Per Diem) at Bakersfield Behavioral Healthcare Hospital. Skills: Insurance verification, Patient accounts. Verify patient insurance coverage. 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We will trust you to: Assist local municipalities in identifying and resolving bookkeeping issues. Travel to client sites as needed across GA, SC, and FL. Reconcile bank, balance inter-fund accounts En", "summaryDescription" : "Junior Governmental Accountant at CKH Group. Skills: Government accounting, Bookkeeping. Assist municipalities identifying bookkeeping issues. 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0.95 }, { "id" : "6a3056b1f292fd229cf2ccf2", "title" : "Patient Registrar", "company" : "Pullman Regional", "industry" : "Healthcare", "salary" : { "min" : 19.42, "max" : 30.71, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T12:24:37.225", "fingerprint" : "a80f246ebaad4ade93feeac63efb87d20a13a34babb409df4bf9d9322a6b7e66", "source" : "workday", "language" : "en", "applyUrl" : "https://pullmanregionalhospital.wd1.myworkdayjobs.com/Careers/job/Pullman-Family-Medicine/Patient-Registrar_JR_26000210", "externalId" : "JR_26000210", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "technicalSkills" : "Microsoft Office", "professionalSkills" : [ "Customer service", "Appointment scheduling", "Insurance eligibility verification", "Data entry", "Work effectiveness", "Delegation", "Quality improvement", "Regulatory compliance", "Departmental competencies" ], "hardSkillsList" : [ "Co-pay collection", "Balancing deposits" ], "softSkillsList" : [ "Reliability" ], "hardSkills" : [ { "name" : "Co-pay collection", "level" : "intermediate" }, { "name" : "Balancing deposits", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Reliability" } ], "majorSkills" : "Patient registration, Customer service, Scheduling", "majorSkillsList" : [ "Patient registration", "Customer service", "Scheduling" ], "coreResponsibilities" : "Provide high-quality customer service, Support clinical staff and providers, Promote and contribute to a positive work environment, Keep current with professionalism and hospital policy, Ensure completion of competencies, Demonstrate work effectiveness, Use appropriate delegation, Follow high-reliability practices, Report safety concerns, Participate in quality improvement projects, Participate in assigned meetings, Perform scheduling, Perform check-in, Perform check-out, Ensure accuracy of data entry, Train others, Demonstrate performance of assigned work, Guide others in performance of assigned work, Maintain a clean and safe work area, Take responsibility for departmental space, Perform in-office collection of co-pays, Write receipts, Balance end of day deposit", "teamCollaboration" : "Work with patients; Work with providers; Work with staff", "domainKnowledge" : "Hospital policy", "domainList" : [ "hospital-policy" ], "domainSpecificKnowledge" : [ "Hospital policy" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Ensure completion of regulatory and departmental competencies", "specialRequirements" : "Rotating Saturdays", "qualificationsBasic" : "High school diploma or equivalent, Competent in computer skills, Typing skills/speed, Ability to learn and adapt to new technology, Ability to read and write clearly, Understand policies, labels, and written instructions", "qualificationsPreferred" : "Experience in a medical setting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Pay Range:** The base pay range for this position is $19.42-$30.71 Hourly however, base pay offered may vary depending on job-related knowledge, skills, and experience. **Job Title:** Patient Registrar **Work Schedule for this Position:** Hours will be Monday-Friday 8:30-5:30. Rotating Saturdays 8:30-1:30. **Company Statement:** Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community. **Position Overview:** The Patient Registrar provides high-quality customer service to patients, providers, and staff in a respectful, positive manner. Provides appointment scheduling and registration service for patients. Interviews all incoming patients to obtain patient demographic information and verify insurance eligibility. Supports clinical staff and providers with obtaining patient paperwork and/or patient care, as needed. **A Day in the Life:** * Promotes and contributes to a positive work environment, serving others with professional and positive attitude. * Encourages equitable division of workload. * Keep current with the changes in professionalism and hospital policy. Ensure completion of regulatory and departmental competencies within the timeframe set by your supervisor. * Accountable to demonstrate work effectiveness through safe completion of assigned tasks in a timely manner. Uses appropriate delegation to assist in patient care. * Follow high-reliability practices set by the organization and/or department and report safety concerns. * Participate in quality improvement projects throughout the organization in order to support a safe work environment. Participate in all assigned meetings and committee assignments. * Performs scheduling, check-in, check-out, and other pertinent organization processes according to procedures and policies. Ensuring accuracy of all data entry of patient data. * Train, demonstrate, or guide others in the performance of assigned work. * Portray a high level of professionalism of accountability and reliability, driving organization vision, mission and values. * Maintain a clean and safe work area and take responsibility for departmental space. * Performs in-office collection activities; collection of co-pays, writing receipts and balancing end of day deposit. **About You!** **This Job is For You if You Have:** * High school diploma or equivalent. * Excellent verbal and written communication skills with colleagues and customers. * Competent in computer skills including Microsoft Office products. * Strong typing skills/speed. * Comfort in answering phones and speaking with customers on the phone. * Ability to manage time, tasks, and resources appropriately. * Ability to learn and adapt to new technology. * Ability to read and write clearly, and understand policies, labels, and written instructions. **A Wow if You Have:** * Experience in a medical setting. **Company Perks:** Our employees are our most important asset and that’s reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including: * Medical/Vision, Dental, Health Savings Account, and Paid Leave Time * Employer Paid Life Insurance and Long-Term Disability * Retirement with Employer Matching Contributions * Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability * Services Discount and EAP Resources **A Few More Important Points:** The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. **Disability Contacts:** Applicants with disabilities who require assistance or accommodation should contact Human Resources at [humanresources@pullmanregional.org](mailto:humanresources@pullmanregional.org) **Current Pullman Regional Employees:** To apply, log into Workday, click the Jobs Hub button.", "summaryDescription" : "Patient Registrar at Pullman Regional. Skills: Patient registration, Customer service, Scheduling. Provide high-quality customer service. Support clinical staff and providers", "postedDate" : "2026-06-16T03:59:02.858", "createdAt" : "2026-06-16T03:59:02.793", "lastUpdated" : "2026-06-16T12:24:37.225", "ingestTimestamp" : "2026-06-16T03:59:02.793", "mongoId" : "6a3056b1f292fd229cf2ccf2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://pullmanregionalhospital.wd1.myworkdayjobs.com/Careers/job/Pullman-Family-Medicine/Patient-Registrar_JR_26000210", "salaryAnnualMin" : 40393, "salaryAnnualMax" : 63876, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Co-pay collection", "Balancing deposits", "Reliability", "Patient registration", "Customer service", "Scheduling", "Appointment scheduling", "Insurance eligibility verification", "Data entry", "Work effectiveness", "Delegation", "Quality improvement", "Regulatory compliance", "Departmental competencies", "Hospital policy" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 565.7815, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69fda4e24c40e2acd1b99624", "title" : "Senior Finance Analyst, AWS Accounts Receivables", "company" : "Amazon /Slovakia/ s. r. o.", "industry" : "Finance Accounting, Finance/Planning, finance", "salary" : { "min" : 1800.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bratislava, Bratislavský kraj, SVK", "locations" : [ "Bratislava, Bratislavský kraj, SVK" ], "timestamp" : "2026-06-15T01:06:15.628", "fingerprint" : "10a86ec7b22439137e86daf7c957dd99d2aed124901d27b1c68d5abdb6b3adf4", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10413213/apply", "externalId" : "00af9dde-78e5-4243-aa1a-1005ab597a0e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bratislava", "state" : "Bratislavský kraj", "country" : "Slovakia", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.1516988,17.1093063" } ], "locationText" : "Bratislava, Bratislavský kraj, Slovakia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Excel, SQL", "professionalSkills" : [ "Accounts Receivables", "Accounts Payable", "Customer Care", "Finance", "Accounting", "Process improvement", "Process workflows", "Operational excellence" ], "hardSkillsList" : [ "Reconcile accounts", "Analyze inquiries", "Resolve discrepancies", "Report metrics", "Prepare aging report", "Strategize portfolio", "Fix root cause" ], "softSkillsList" : [ "Attention to detail", "Initiative", "Punctuality" ], "hardSkills" : [ { "name" : "Reconcile accounts", "level" : "intermediate" }, { "name" : "Analyze inquiries", "level" : "intermediate" }, { "name" : "Resolve discrepancies", "level" : "intermediate" }, { "name" : "Report metrics", "level" : "intermediate" }, { "name" : "Prepare aging report", "level" : "intermediate" }, { "name" : "Strategize portfolio", "level" : "intermediate" }, { "name" : "Fix root cause", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Attention to detail" }, { "name" : "Initiative" }, { "name" : "Punctuality" } ], "majorSkills" : "Accounts Receivables, Billing issues, Account reconciliation", "majorSkillsList" : [ "Accounts Receivables", "Billing issues", "Account reconciliation" ], "coreResponsibilities" : "Follow-up with customers for timely collection, Research, analyze and resolve customer inquiries, Reconcile AR balances, Manage and resolve financial discrepancies, Earn customers’ and peers’ trust, Build long-lasting relationships, Participate in cross functional projects, Participate in process improvement projects, Create standard operating procedures, Implement standard operating procedures, Create process workflows, Implement process workflows, Analyze process improvements, Recommend process improvements, Implement process improvements, Collaborate with Global Finance Operations team, Collaborate with stakeholders, Collaborate with internal business partners, Timely report via weekly metrics, Provide status updates on customers’ accounts, Provide status updates on projects, Participate in operational excellence activities, Improve customer experience, Prepare daily aging report, Strategize the portfolio, Fix the root cause, Collect payments, Work with internal stakeholders, Work with external stakeholders", "teamCollaboration" : "Cross functional projects; Global Finance Operations team; Internal business partners; Internal stakeholders; External stakeholders", "projectManagementSkills" : [ "Process improvement", "Process workflows" ], "domainKnowledge" : "Accounts Receivables; Cloud infrastructure services; Finance Operations", "domainList" : [ "accounts-receivables", "cloud-infrastructure-services", "finance-operations" ], "domainSpecificKnowledge" : [ "Accounts Receivables", "Cloud infrastructure services", "Finance Operations" ], "toolProficiency" : [ "Excel", "Business Intelligence tools" ], "communicationSkills" : "Direct communication; Concise communication; Status updates", "documentationSkills" : "Standard operating procedures; Process workflows", "continuousLearning" : "Career development", "problemSolvingSkills" : "Analyze inquiries; Resolve discrepancies; Root cause analysis", "outcomesObjectives" : "Ensure timely collection of payments; Resolve customer inquiries and payment blockers; Resolve financial discrepancies; Drive monthly collection targets", "qualificationsBasic" : "Fluent English, Previous AR/AP/Customer Care experience, Extensive Finance and Accounting knowledge, Direct and concise communication skills, Record of managing customer disputes, High punctuality and attention detail, Ability to stay focused on repetitive tasks, Ability to take initiative, Meet tight deadlines, Prioritize workload", "qualificationsPreferred" : "Degree in Finance, Accounting, Business, SQL and Business Intelligence tools, Additional European Language", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Finance Operations is looking for an Accounts Receivables Analyst to support our continued EU expansion within cloud infrastructure services (AWS). A successful candidate will be responsible for resolving billing issues, reconcile accounts and drive monthly collection targets in cooperation with our local sales and finance management. Key job responsibilities - Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio - Research, analyze and resolve the Customer’s inquiries and payment blockers - Reconcile AR balances, manage and resolve every financial discrepancy between our and Customers’ accounts - Earn customers’ and peers’ trust and build long-lasting relationship. - Participate to cross functional and process improvement projects - Create and implement standard operating procedures and process workflows. Analyze, recommend and implement process improvements - Collaborate with the Global Finance Operations team, stakeholders and internal business partners in other world’s regions - Timely report via weekly metrics and provide status updates on customers’ accounts and projects - Participate in operational excellence activities - Continually look at ways to improve the customer experience Base pay for this position starts from EUR 1,800+ gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development A day in the life - Prepare daily aging report - Strategize the portfolio - Fix the root cause and collect - Work with internal and external stake holders for better resolution - Provide visibility to the leadership Basic Qualifications: - Fluent English - Previous Account Receivables, Account Payable, Customer Care, or other customer facing work experience - Extensive knowledge of Finance and Accounting - Direct and concise communication skills - Strong record of managing customers’ disputes. - High level of punctuality and attention detail. - Ability to stay focused while performing repetitive tasks for extended period - Ability to take initiative, meet tight deadlines and prioritize workload - Proficient in Excel Preferred Qualifications: - Degree in Finance, Accounting, Business Studies or other directly related areas - SQL and Business Intelligence tools - Additional European Language Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Senior Finance Analyst, AWS Accounts Receivables at Amazon /Slovakia/ s. r. o.. Skills: Accounts Receivables, Billing issues, Account reconciliation. Follow-up with customers for timely collection. Research, analyze and resolve customer inquiries", "postedDate" : "2026-06-13T08:44:12.179", "createdAt" : "2026-06-13T08:44:12.179", "lastUpdated" : "2026-06-15T01:06:15.628", "ingestTimestamp" : "2026-06-13T08:44:12.179", "mongoId" : "69fda4e24c40e2acd1b99624", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10413213/apply", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Reconcile accounts", "Analyze inquiries", "Resolve discrepancies", "Report metrics", "Prepare aging report", "Strategize portfolio", "Fix root cause", "Attention to detail", "Initiative", "Punctuality", "Accounts Receivables", "Billing issues", "Account reconciliation", "Accounts Payable", "Customer Care", "Finance", "Accounting", "Process improvement", "Process workflows", "Operational excellence", "Cloud infrastructure services", "Finance Operations", "Excel", "Business Intelligence tools" ], "skillCount" : 24, "jobCategory" : "sales", "dataQualityScore" : 1.0, "_score" : 564.76074, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cloud Infrastructure Services" }, { "id" : "6a2d8e2e74d8ee00a0c2fee3", "title" : "Patient Access Representative", "company" : "SSM Health", "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-15T07:10:50.034", "fingerprint" : "b1a2312f33bd62a78dfa1b6a2e7bed67dc71b49372466c78df3c1d87ba651eba", "source" : "workday", "applyUrl" : "https://ssmh.wd5.myworkdayjobs.com/ssmhealth/job/MO-SSM-Health-St-Joseph-Hospital---St-Charles/Patient-Access-Representative-I_R191772", "externalId" : "R191772", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "St. Charles", "state" : "Missouri", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "St. Charles, Missouri, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Healthcare" ], "softSkillsList" : [ "communication skills, teamwork, problem-solving" ], "softSkills" : [ { "name" : "communication skills, teamwork, problem-solving" } ], "majorSkills" : "Patient Access, Customer Service, communication skills", "majorSkillsList" : [ "Patient Access, Customer Service, communication skills" ], "coreResponsibilities" : "Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures. Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules. Assists with coordination of activities related to insurance pre-certification/authorization. Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions. Performs clerical and reception duties associated with patient registration.", "teamCollaboration" : "Collaborating with a nurse to expedite an urgent admission. Supportive leadership and a collaborative team environment.", "toolProficiency" : [ "EHR" ], "communicationSkills" : "executive presentations; proposal writing; demo delivery", "continuousLearning" : "Career development opportunities within a large, integrated health system.", "problemSolvingSkills" : "lead generation; A/B testing; funnel optimization", "specialRequirements" : "Variable 8 hour shifts between 8am-11:30pm, to include every other weekend and rotating holidays. Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing.", "outcomesObjectives" : "Help us make every patient’s experience exceptional.", "qualificationsBasic" : "High School diploma/GED or 10 years of work experience. Patient Access, EHR, Healthcare, and Customer Service experience.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**It 's more than a career, it's a calling.** MO-SSM Health St. Joseph Hospital - St. Charles **Worker Type:** Regular **Job Highlights:** **Schedule** : Variable 8 hour shifts between 8am-11:30pm, to include every other weekend and rotating holidays **Location** : SSM Health St. Joseph Hospital - St. Charles, MO **Qualifications** : Patient Access, EHR, Healthcare, and Customer Service experience What Makes This Role Unique This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding. Why Join SSM Health You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer: * Competitive pay and benefits * Career development opportunities within a large, integrated health system * Supportive leadership and a collaborative team environment Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional. **Job Summary:** Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES * Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures. * Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules. * Assists with coordination of activities related to insurance pre-certification/authorization. * Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions. * Performs clerical and reception duties associated with patient registration. * Performs other duties as assigned. EDUCATION * High School diploma/GED or 10 years of work experience EXPERIENCE * No experience required PHYSICAL REQUIREMENTS * Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. * Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. * Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. * Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. * Frequent keyboard use/data entry. * Occasional bending, stooping, kneeling, squatting, twisting and gripping. * Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. * Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS * None **Department:** 8701240033 PAS - St. Joseph Health Center **Work Shift:** Variable Shift (United States of America) **Scheduled Weekly Hours:** 40 **Benefits:** SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. * **Paid Parental Leave :** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). * **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. * **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members. [ _Explore All Benefits_](https://jobs.ssmhealth.com/us/en/benefits) _SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,**** pregnancy, veteran status**,** or any other characteristic protected by applicable law. [Click here to learn more.](https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)_", "summaryDescription" : "Patient Access Representative at SSM Health. Skills: Patient Access, Customer Service, communication skills. Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedure", "postedDate" : "2026-06-13T19:15:35.416", "createdAt" : "2026-06-14T19:15:35.397", "lastUpdated" : "2026-06-15T07:10:50.034", "ingestTimestamp" : "2026-06-14T19:15:35.397", "mongoId" : "6a2d8e2e74d8ee00a0c2fee3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://ssmh.wd5.myworkdayjobs.com/ssmhealth/job/MO-SSM-Health-St-Joseph-Hospital---St-Charles/Patient-Access-Representative-I_R191772", "hasSalary" : false, "allSkills" : [ "communication skills, teamwork, problem-solving", "Patient Access, Customer Service, communication skills", "Healthcare", "EHR" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 560.6527, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cabec74d8ee00a09cdc8a", "title" : "Monitoring & Escalation Specialist", "company" : "Charger Logistics Inc", "industry" : "Transportation/Trucking/Railroad", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "HNL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Logistics industry in San Pedro Sula, Honduras, adjusted for mid-seniority level." }, "location" : "San Pedro Sula, Cortés Department, Honduras", "locations" : [ "San Pedro Sula, Cortés Department, Honduras" ], "timestamp" : "2026-06-15T07:21:38.578", "fingerprint" : "24624d73866f2a69f9bd782df91fd69bb612a9daa0bbdfaf2b779fc3c1672ba2", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/B9D95FBA69/apply", "externalId" : "B9D95FBA69", "industryFunction" : { }, "locationPoint" : "15.50585,-88.02588", "structuredLocations" : [ { "city" : "San Pedro Sula", "state" : "Cortés Department", "country" : "Honduras", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "16.3371281,-86.4823001" } ], "locationText" : "San Pedro Sula, Cortés Department, Honduras", "employmentType" : "FULL_TIME", "minimumEducation" : "College diploma or University Degree", "professionalSkills" : [ "Route optimization", "Process management", "Resource planning" ], "hardSkillsList" : [ "Shipment tracking", "Data entry", "Load management" ], "hardSkills" : [ { "name" : "Shipment tracking", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Load management", "level" : "intermediate" } ], "majorSkills" : "Dispatch, Logistics operations, Escalation management", "majorSkillsList" : [ "Dispatch", "Logistics operations", "Escalation management" ], "coreResponsibilities" : "Coordinate and dispatch drivers, Optimize routes, Ensure on-time performance, Monitor shipment progress, Monitor driver activity, Monitor operational updates, Communicate with drivers, Communicate with customers, Communicate with internal teams, Provide updates, Resolve issues efficiently, Maintain accurate shipment data, Update load information, Adjust routes and plans, Monitor operations in real-time, Identify irregularities, Escalate irregularities, Support incident reporting, Collaborate with internal teams, Address operational concerns, Address safety-related concerns, Ensure compliance with procedures, Ensure compliance with safety standards, Ensure compliance with workplace policies, Contribute to continuous improvement, Identify opportunities to enhance efficiency, Identify opportunities to enhance service quality", "teamCollaboration" : "Internal teams; Cross-functional teams", "domainKnowledge" : "Logistics solutions; Transportation provider", "domainList" : [ "logistics-solutions", "transportation-provider" ], "domainSpecificKnowledge" : [ "Logistics solutions", "Transportation provider" ], "toolProficiency" : [ "Internal systems", "Tracking tools" ], "documentationSkills" : "Shipment data", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Ensure on-time performance; Resolve issues efficiently; Enhance efficiency; Enhance service quality", "qualificationsBasic" : "College diploma or University Degree, Multitasking and problem-solving skills, Fast-paced environment experience", "qualificationsPreferred" : "Experience in dispatch, logistics, or operations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Charger Logistics is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing innovative logistics solutions, Charger Logistics has grown into a leading transportation provider and continues to expand. We invest in our employees by providing opportunities to learn, grow, and advance within the company. We are an entrepreneurial organization that values innovation, initiative, and collaboration. As we continue to grow, we are looking to add a motivated individual to our team. **Schedule Availability** **Morning Shift** : Sunday – Thursday, 6:00 AM – 3:00 PM (alternating Fridays) **Responsibilities:** * Coordinate and dispatch drivers for pickups and deliveries while optimizing routes and ensuring on-time performance. * Monitor shipment progress, driver activity, and operational updates using internal systems and tracking tools. * Communicate with drivers, customers, and internal teams to provide updates and resolve issues efficiently. * Maintain accurate shipment data and update load information in internal systems and customer portals. * Adjust routes and plans based on operational needs, traffic conditions, and business priorities. * Monitor operations in real-time to identify and escalate any irregularities, incidents, or risks. * Support incident reporting and collaborate with internal teams to address operational or safety-related concerns. * Ensure compliance with company procedures, safety standards, and workplace policies. * Contribute to continuous improvement by identifying opportunities to enhance efficiency and service quality. **Requirements** * College diploma or University Degree. * Experience in dispatch, logistics, or operations preferred * Strong multitasking and problem-solving skills in a fast-paced environment * Comfortable using tracking systems, communication tools, and operational software * High attention to detail and ability to remain calm under pressure **Benefits** * Competitive Salary * Career Growth \"_In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability. We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you. We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”_", "summaryDescription" : "Monitoring & Escalation Specialist at Charger Logistics Inc. Skills: Dispatch, Logistics operations, Escalation management. Coordinate and dispatch drivers. Optimize routes", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-14T00:06:53.743", "lastUpdated" : "2026-06-15T07:21:38.578", "ingestTimestamp" : "2026-06-14T00:06:53.743", "mongoId" : "6a2cabec74d8ee00a09cdc8a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/B9D95FBA69", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Shipment tracking", "Data entry", "Load management", "Dispatch", "Logistics operations", "Escalation management", "Route optimization", "Process management", "Resource planning", "Logistics solutions", "Transportation provider", "Internal systems", "Tracking tools" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 559.1067, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c66de74d8ee00a08ffdd2", "title" : "Escalation Prevention Specialist", "company" : "IFS", "industry" : "Information Technology And Services", "salary" : { "min" : 1150000.0, "max" : 1750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-Senior Escalation Prevention Specialist in Kolkata, India, adjusted for the technology industry and company size." }, "location" : "Kolkata, West Bengal, IN", "locations" : [ "Kolkata", "West Bengal", "IN" ], "timestamp" : "2026-06-15T07:58:37.686", "fingerprint" : "6b869619770a90b073a864d1824415a398a81c032c409b330b0cdff897aeaee8", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IFS1/744000131690273-escalation-prevention-specialist", "externalId" : "744000131690273", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kolkata", "state" : "West Bengal", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "22.5726459,88.3638953" } ], "locationText" : "Kolkata, West Bengal, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Support operations", "Service Level Agreements" ], "hardSkillsList" : [ "Case prioritization", "Risk assessment", "De-escalation" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Case prioritization", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "De-escalation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Escalation prevention, Customer risk management, Stakeholder communication", "majorSkillsList" : [ "Escalation prevention", "Customer risk management", "Stakeholder communication" ], "coreResponsibilities" : "Manage support cases, Prioritize support cases, Lead escalations, Assess customer risk, Identify escalation triggers, Validate case prioritization, Challenge case prioritization, Identify case dependencies, Manage case dependencies, Accelerate case resolution, Ensure escalation to tiers, Ensure escalation to R&D, Remove blockers, Drive mitigation actions, Prevent delays, Communicate between customer and teams, Report to stakeholders, Manage stakeholder expectations, Engage senior leadership, Engage C-level leadership, Support customer updates, Support governance reviews, Work with Support teams, Work with R&D teams, Work with Customer Success, Work with Escalation Management, Coordinate global teams, Coordinate matrixed teams, Drive alignment on priorities, Drive alignment on actions, Drive alignment on timelines, Support judging processes, Contribute to IFS Community, Engage in knowledge sharing, Support Drop-In Clinics, Lead Drop-In Clinics", "teamCollaboration" : "Cross-functional teams; Global teams; Matrixed teams; Support teams; R&D teams; Customer Success teams; Escalation Management teams", "domainKnowledge" : "Support operations; Service Level Agreements", "domainList" : [ "support-operations", "service-level-agreements" ], "domainSpecificKnowledge" : [ "Support operations", "Service Level Agreements" ], "communicationSkills" : "Executive-level engagement; Status reporting", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Enhance customer satisfaction; Maximize lifetime value; Foster customer retention; Foster customer renewals; Prevent escalation; Support de-escalation; Ensure alignment on priorities; Accelerate resolution of critical issues; Deliver clear communication; Deliver consistent communication; Contribute to customer satisfaction; Contribute to customer retention; Contribute to operational excellence; Manage high-risk situations; Prevent escalation of situations", "qualificationsBasic" : "3+ years experience, Manage high-risk scenarios, Critical thinking skills, Analytical approach, Structured approach, Methodical approach, Excellent communication skills, Executive-level engagement, Stakeholder management skills, Influencing skills, Work independently, Drive outcomes, Understand customer environments, Understand business processes, Understand technical landscapes, Meet challenging deadlines, Fast-paced environments, Collaborative team player, Networking capability", "qualificationsPreferred" : "Knowledge of IFS products, Knowledge of IFS architecture, Knowledge of IFS technologies, Experience in matrixed organizations, Experience in global organizations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. The Customer Office operates as a part of Unified Support, with a primary responsibility for managing the support relationship with IFS customers. Its core mission is to enhance customer satisfaction and maximize lifetime value, thereby fostering customer retention and renewals. A crucial aspect of this function is managing Account Escalations, which ensures a strong and enduring customer relationship by providing assurance and effective control in challenging situations. Overall, the Customer Office serves as a bridge between customers and IFS, working to align our organization's efforts with customer expectations and needs. Through its functions and initiatives, it aims to create a customer-centric culture within IFS, driving continuous improvement and ultimately delivering greater value to our customers. The Escalation Prevention Specialist plays a critical role in the Customer Office proactively identifying, managing, and resolving customer risk scenarios to prevent escalation and support effective de-escalation where required. Acting as a central coordinator across support, R&D, and customer stakeholders, the role ensures alignment on priorities, accelerates resolution of critical issues, and delivers clear, consistent communication to senior stakeholders. The position contributes directly to customer satisfaction, retention, and operational excellence by ensuring high-risk situations are effectively managed and prevented from escalating. Key Responsibilities: * Proactively manage and prioritise high-risk and escalation-related support cases * Lead assigned Preventative Account Escalations end-to-end * Assess customer risk and identify potential escalation triggers early * Validate and challenge case prioritisation where required * Identify and manage case dependencies impacting resolution timelines * Accelerate resolution of cases critical to escalation exit criteria * Ensure appropriate escalation to higher support tiers and R&D where required * Remove blockers and drive mitigation actions to prevent delays * Act as a key communication point between customer, support teams, and leadership * Provide regular, high-quality status reporting to internal and external stakeholders * Manage stakeholder expectations, including senior and C-level engagement * Support Escalation Manager in customer updates and governance reviews * Work closely with Support, R&D, Customer Success, and Escalation Management teams * Coordinate effectively across global and matrixed teams * Drive alignment on priorities, actions, and timelines * Support Account Escalation Judging processes as required * Contribute to IFS Community engagement and knowledge sharing * Support and lead Customer Office Drop-In Clinics ## Qualifications Required Competence Essential * Strong critical thinking and decision-making skills in high-pressure environments * Analytical, structured, and methodical approach to problem-solving * Excellent communication skills (written and verbal), including executive-level engagement * Strong stakeholder management and influencing skills * Ability to work independently and drive outcomes with limited supervision * Deep understanding of support operations and Service Level Agreements (SLAs) * Strong ability to quickly understand customer environments, business processes, and technical landscapes * Proven ability to meet challenging deadlines in fast-paced environments * Collaborative team player with strong networking capability Desirable * Knowledge of IFS products, architecture, and underlying technologies * Experience operating within matrixed, global organisations Required Education & Experience Essential * Minimum 3+ years’ experience in a mission-critical support or operations environment * Demonstrated experience managing high-risk or escalated customer scenarios * Strong relationship-building and cross-functional collaboration skills * Experience working in fast-paced, geographically distributed teams * A great communicator who helps build the IFS brand Desirable * Comfortable working within a matrix-rich organisation ## Additional Information We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.", "summaryDescription" : "Escalation Prevention Specialist at IFS. Skills: Escalation prevention, Customer risk management, Stakeholder communication. Manage support cases. Prioritize support cases", "postedDate" : "2026-06-11T14:32:24.000", "createdAt" : "2026-06-13T21:15:47.132", "lastUpdated" : "2026-06-15T07:58:37.686", "ingestTimestamp" : "2026-06-13T21:15:47.132", "mongoId" : "6a2c66de74d8ee00a08ffdd2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Case prioritization", "Risk assessment", "De-escalation", "Critical thinking", "Escalation prevention", "Customer risk management", "Stakeholder communication", "Support operations", "Service Level Agreements" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 548.05835, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e437f8b1b0376634c88d", "title" : "Escalations Splst Spanish, Worldwide Operations Security (WWOS)", "company" : "Amazon.com Services LLC", "industry" : "Investigation Loss Prevention, Real Estate/Facilities, Logistics", "salary" : { "min" : 42300.0, "max" : 72600.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Goodyear, Arizona, USA", "locations" : [ "Goodyear, Arizona, USA" ], "timestamp" : "2026-06-15T05:33:35.336", "fingerprint" : "a69e99a926abfba3c55abbc3115896f1221fc68c1cd2feb1d4f30a0e83cc9177", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3072563/apply", "externalId" : "9dea0417-35ad-4376-bdae-ede1ad5de7e6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Goodyear", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4672279,-112.3853489" } ], "locationText" : "Goodyear, Arizona, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Crisis management", "Risk monitoring", "Alarm monitoring", "Crisis response", "Issue troubleshooting", "Credential issuance" ], "hardSkillsList" : [ "Oral communication", "Writing skills" ], "softSkillsList" : [ "Ownership", "Customer obsession", "Patience" ], "hardSkills" : [ { "name" : "Oral communication", "level" : "intermediate" }, { "name" : "Writing skills", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Ownership" }, { "name" : "Customer obsession" }, { "name" : "Patience" } ], "majorSkills" : "Customer service, Crisis management, Escalations", "majorSkillsList" : [ "Customer service", "Crisis management", "Escalations" ], "coreResponsibilities" : "Mitigate security and operational risks, Resolve customer and driver problems, Handle law enforcement customer driver contacts, Research and troubleshoot incidents, Triage incidents during delivery, Facilitate information flow, Resolve potential issues impacting delivery, Manage email and phone communications, Support other functions or projects, Intake emergency incidents, Assist in notification process", "teamCollaboration" : "Internal and external customers; Amazon and their stakeholders", "domainKnowledge" : "Shipping and Delivery Support; Amazon Supply Chain; Last mile deliveries; Workplace Incident Management", "domainList" : [ "shipping-and-delivery-support", "amazon-supply-chain", "last-mile-deliveries", "workplace-incident-management" ], "domainSpecificKnowledge" : [ "Shipping and Delivery Support", "Amazon Supply Chain", "Last mile deliveries", "Workplace Incident Management" ], "toolProficiency" : [ "MS Office Suite", "Word", "PowerPoint", "Excel", "Outlook", "InfoPath", "SharePoint" ], "communicationSkills" : "Concise oral; Concise writing; Clear communication", "problemSolvingSkills" : "Troubleshooting issues; Resolving conflicts; Approaching problems logically", "specialRequirements" : "Shift work required, Support any schedule, 24/7 operations support", "outcomesObjectives" : "Successful resolution of issues", "qualificationsBasic" : "High school or equivalent diploma, Conversational Spanish fluency, 3+ months customer service experience, 1+ years MS Office Suite experience, Multitasking experience, Typing skills at 35 WPM", "qualificationsPreferred" : "Bachelor's degree, Experience resolving conflicts, Experience providing crisis management triage, Exemplary performance record, Experience working in fast paced environments, Manage workload during stress, Effective communication composure empathy positive attitude", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects Key job responsibilities - Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders. - Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers) - Quickly resolves any potential issues that may impact driver and customer delivery experience. - Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager. - Shift work will be required, potentially to include nights, weekends and Public Holidays. - Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. - We are open 24 hours and day and 7 days a week A day in the life The Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team The Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. Basic Qualifications: - High school or equivalent diploma - Conversational level fluency in Spanish - 3+ months of customer service experience/Operation Call/Command Center work environment - 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc. - Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment - Typing skills at 35 words per minute with high accuracy - Knowledge of working over internet and successfully navigating websites Preferred Qualifications: - Bachelor’s degree – Criminal Justice, Political Science, Crisis Management or Business Administration or similar - Exude patience and ownership with each customer - Experience in resolving conflicts and set appropriate expectations with customers - Experience providing crisis management triage - Exemplary performance record, particularly with regard to quality & productivity - Experience working in fast paced environments, and manage workload even during times of stress or escalated activity - Demonstrates effective, clear and professional written and oral communication and attention to detail - Demonstrates effective communication, composure, empathy, and a positive professional attitude - Customer Focus - Experience in approaching problems logically and with good judgment to ensure the appropriate customer outcome Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,300/year in our lowest geographic market up to $72,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Escalations Splst Spanish, Worldwide Operations Security (WWOS) at Amazon.com Services LLC. Skills: Customer service, Crisis management, Escalations. Mitigate security and operational risks. Resolve customer and driver problems", "postedDate" : "2026-06-13T08:32:50.912", "createdAt" : "2026-06-13T08:32:50.912", "lastUpdated" : "2026-06-15T05:33:35.336", "ingestTimestamp" : "2026-06-13T08:32:50.912", "mongoId" : "68c2e437f8b1b0376634c88d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3072563/apply", "salaryAnnualMin" : 42300, "salaryAnnualMax" : 72600, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Oral communication", "Writing skills", "Ownership", "Customer obsession", "Patience", "Customer service", "Crisis management", "Escalations", "Risk monitoring", "Alarm monitoring", "Crisis response", "Issue troubleshooting", "Credential issuance", "Shipping and Delivery Support", "Amazon Supply Chain", "Last mile deliveries", "Workplace Incident Management", "MS Office Suite", "Word", "PowerPoint", "Excel", "Outlook", "InfoPath", "SharePoint" ], "skillCount" : 24, "jobCategory" : "marketing", "dataQualityScore" : 0.8888889, "_score" : 545.3288, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a30678df292fd229cfbf1c2", "title" : "Patient Resolution & Complaints Administrator", "company" : "Prenuvo", "industry" : "Healthcare", "salary" : { "min" : 25.0, "max" : 31.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Prenuvo HQ - US", "locations" : [ "Prenuvo HQ - US" ], "timestamp" : "2026-06-16T08:38:48.303", "fingerprint" : "aabe661cff22bfc5904074d3aa461a6193a6e32229ed4fbf0dbaa152f21af503", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://app.careerpuck.com/job-board/prenuvo/job/4706259005?gh_jid=4706259005", "externalId" : "4706259005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Manage patient inquiries, Resolve patient complaints, Ensure patient satisfaction, Facilitate patient value realization, Maintain patient relationships, Drive patient retention", "domainKnowledge" : "Patient resolution; Complaint management", "domainList" : [ "patient-resolution", "complaint-management" ], "domainSpecificKnowledge" : [ "Patient resolution", "Complaint management" ], "remoteFriendly" : true, "rawDescription" : "About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again\". We are looking for a highly empathetic, organized, and process-driven Patient Resolution you want to help fix the system that caused the issue. Nice to Have Background working in a healthcare, medical imaging, or health-tech environment. Familiarity with \"Just Culture\" principles or healthcare compliance standards. Experience transitioning workflows away from legacy tools (like Jira) into centralized custom platforms. Our Values First: we are Pioneers Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission. Above all: we are Patients We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work. What We Offer An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family The hourly rate for this role ranges from $25-$31.25 in local currency, depending upon experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.", "summaryDescription" : "Patient Resolution & Complaints Administrator at Prenuvo. Manage patient inquiries. Resolve patient complaints", "postedDate" : "2026-06-15T23:26:10.616", "createdAt" : "2026-06-15T23:26:10.616", "lastUpdated" : "2026-06-16T08:38:48.303", "ingestTimestamp" : "2026-06-15T23:26:10.616", "mongoId" : "6a30678df292fd229cfbf1c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 64480, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Patient resolution", "Complaint management" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 542.90936, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a781c74d8ee00a065f201", "title" : "Health Escalations Agent", "company" : "Kaelo", "industry" : "Insurance", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Health Escalations Agent in Randburg, South Africa, adjusted for the healthcare industry and 1-2 years of experience." }, "location" : "Randburg, GP, ZA", "locations" : [ "Randburg", "GP", "ZA" ], "timestamp" : "2026-06-14T23:30:24.965", "fingerprint" : "7f070de68bbf826220f6c2c1c3029979a0b0e633662074b50d7163c8cf8a9e6f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Kaelo/744000131617954-health-escalations-agent", "externalId" : "744000131617954", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Randburg", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.0913588,28.0021090" } ], "locationText" : "Randburg, Gauteng, South Africa", "employmentType" : "FULL_TIME", "minimumEducation" : "Matric", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Complaints handling", "Customer service", "Claims processing", "Escalations management" ], "hardSkillsList" : [ "Root cause analysis", "Remedial actions", "Preventative actions" ], "softSkillsList" : [ "Problem-solving", "Attention to detail", "Manage difficult complaints" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Remedial actions", "level" : "intermediate" }, { "name" : "Preventative actions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem-solving" }, { "name" : "Attention to detail" }, { "name" : "Manage difficult complaints" } ], "majorSkills" : "Customer success, Escalations management, Healthcare solutions", "majorSkillsList" : [ "Customer success", "Escalations management", "Healthcare solutions" ], "coreResponsibilities" : "Receive and manage complaints, Manage escalations, Investigate complaints, Gather necessary information, Gather supporting documents, Respond to members, Respond to providers, Respond to stakeholders, Send first responses, Send ongoing updates, Resolve complaints quickly, Resolve complaints effectively, Use correct templates, Communicate outcomes, Keep accurate records, Capture complaint details, Capture complaint categories, Capture complaint outcomes, Complete root cause analysis, Complete remedial actions, Complete preventative actions, Escalate complex matters, Escalate regulatory matters, Escalate sensitive matters, Work closely with internal departments, Obtain information, Drive resolution, Maintain high standards of customer service, Maintain high standards of quality, Maintain high standards of compliance, Support audit processes, Support reporting processes, Support continuous improvement processes", "teamCollaboration" : "Work closely with internal departments", "domainKnowledge" : "Health Insurance industry; SLA-driven environments; Compliance processes", "domainList" : [ "health-insurance-industry", "sla-driven-environments", "compliance-processes" ], "domainSpecificKnowledge" : [ "Health Insurance industry", "SLA-driven environments", "Compliance processes" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Continuous improvement processes", "problemSolvingSkills" : "Problem-solving ability; Root cause analysis", "specialRequirements" : "Work under pressure, Meet deadlines", "qualificationsBasic" : "Matric", "qualificationsPreferred" : "RE1 Knowledge/Experience, 1-2 years’ experience in Health Insurance industry, Complaints handling experience, Customer service experience, Claims experience, Escalations experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Kaelo Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes. The Escalations Agent is responsible for handling customer complaints, queries, and escalations in a professional, timely, and customer-focused manner. Key Responsibilities * Receive and manage complaints and escalations through the relevant workflow system. * Investigate complaints by gathering all necessary information and supporting documents. * Respond to members, providers, and other stakeholders clearly and professionally. * Send first responses and ongoing updates within agreed service levels. * Ensure complaints are resolved as quickly and effectively as possible. * Use the correct templates and processes when communicating outcomes. * Keep accurate records of all actions taken on the system. * Capture the correct complaint details, categories, and outcomes for reporting purposes. * Complete root cause analysis, remedial actions, and preventative actions where required. * Escalate complex, regulatory, or sensitive matters to management when needed. * Work closely with internal departments to obtain information and drive resolution. * Maintain high standards of customer service, quality, and compliance. * Support audit, reporting, and continuous improvement processes. ## Qualifications Required * Matric Preferred * RE1 Knowledge/Experience: 1-2 years’ experience in the Health Insurance industry, in complaints handling, customer service, claims, or escalations is advantageous Key Requirements * Strong written and verbal communication skills * Good investigation and problem-solving ability * Strong attention to detail * Ability to manage difficult complaints professionally * Ability to work under pressure and meet deadlines * Understanding of SLA-driven environments and compliance processes is beneficial ## Additional Information Why Join Us? This is an opportunity to play a critical role in improving healthcare quality, protecting patients, strengthening organizational integrity, and driving meaningful change. You will work alongside passionate professionals in an environment that values innovation, accountability, collaboration, and continuous improvement. If you are ready to make a measurable impact and help shape a safer, higher-quality, and more resilient healthcare organization, we encourage you to apply.", "summaryDescription" : "Health Escalations Agent at Kaelo. Skills: Customer success, Escalations management, Healthcare solutions. Receive and manage complaints. Manage escalations", "postedDate" : "2026-06-11T08:50:55.000", "createdAt" : "2026-06-12T03:25:12.636", "lastUpdated" : "2026-06-14T23:30:24.965", "ingestTimestamp" : "2026-06-12T03:25:12.636", "mongoId" : "6a2a781c74d8ee00a065f201", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Root cause analysis", "Remedial actions", "Preventative actions", "Problem-solving", "Attention to detail", "Manage difficult complaints", "Customer success", "Escalations management", "Healthcare solutions", "Complaints handling", "Customer service", "Claims processing", "Health Insurance industry", "SLA-driven environments", "Compliance processes" ], "skillCount" : 15, "jobCategory" : "other", "jobSubcategory" : "health-care-provider", "dataQualityScore" : 1.0, "_score" : 541.45166, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "6a307ebbf292fd229c051fab", "title" : "Lead, Incidents & Escalations, User Operations", "company" : "OpenAI", "industry" : "User Operations", "salary" : { "min" : 234000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T14:32:14.127", "fingerprint" : "99856696b5845bcab1c80262b0d5d1649aafe9a6e0a8307ff86095e046f73d56", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/OpenAI/b0729478-f363-498e-a088-b659c40d4580/application", "externalId" : "b0729478-f363-498e-a088-b659c40d4580", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT THE TEAM OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support Delivery, Engineering, Infrastructure, and other cross-functional partners. This role is ideal for someone who can operate calmly under pressure, bring structure to ambiguity, communicate clearly across technical and non-technical audiences, and improve the system while overseeing day to day operations. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU WILL - Participate in an on-call rotation and serve as the active incident lead during live incidents and urgent escalations. - Own alert intake and triage process across support, safety, customer, and service-impacting issues. - Assess severity, determine scope and impact, and initiate the appropriate response path. - Page and coordinate Engineering, Infrastructure, Support Delivery, Product, Legal, Policy, Go-To-Market, and other teams as needed. - Lead incident response calls, manage timelines, clarify roles, and keep responders focused and unblocked. - Set internal guidelines for incident communications to all users, including enterprise customers, and own internal updates, executive briefings, customer-facing updates, and external status page updates where required. - Maintain situational awareness across all customer-facing incidents and parallel workstreams, ensuring the response remains coordinated and customer impact is understood. - Create and operate the process for monitoring, processing, mitigating, and resolving critical escalations, including formal closure and handoff. - Identify root causes behind incidents and escalations, lead retrospectives, and coordinate corrective action with accountable teams. - Track corrective actions to closure and ensure follow-through is focused on the best possible customer outcome. - Identify recurring operational issues, escalation patterns, and product or process gaps. - Partner with Engineering, Infrastructure, Product and Support leaders to stay ahead of customer-facing incidents, reduce repeat issues, and improve readiness. - Improve incident response processes, severity frameworks, playbooks, tooling, reporting, and automation. - Build a durable operating model for incidents and escalations as OpenAI scales globally. YOU MIGHT THRIVE IN THIS ROLE IF YOU - Have 10+ years of experience in incident management, technical support, escalation management, SRE, technical program management, or production operations. - Have 5+ years of hands-on experience working in production, on-call, or high-urgency operational environments. - Have 5+ years of leadership experience, ideally in a Support, Engineering, or similar environment. - Are comfortable acting as Incident Commander, owning coordination, decision-making, communication, and accountability during live incidents. - Have direct experience with customer-impacting incidents, executive escalations, safety-sensitive escalations, or high-severity technical issues. - Can communicate clearly under pressure with engineers, support teams, executives, customer-facing teams, and external stakeholders. - Have hands-on experience with incident communications, including internal updates, executive briefings, customer updates, and status pages. - Are experienced with incident management, paging, and alerting tools such as incident.io http://incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk, or similar systems. - Understand monitoring and observability well enough to reason about alerts, system health, customer impact, and incident scope. - Can lead post-incident retrospectives that produce clear root causes, corrective actions, and durable improvements. - Drive action items to closure and hold teams accountable without creating unnecessary process drag. - Are highly organized, calm, and structured in ambiguous or high-pressure situations. - Can balance hands-on incident execution with longer-term systems building. - Are excited to use AI and automation to improve triage, routing, summarization, reporting, knowledge management, and incident follow-through. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Lead, Incidents & Escalations, User Operations at OpenAI", "createdAt" : "2026-06-16T01:59:53.113", "lastUpdated" : "2026-06-16T14:32:14.127", "ingestTimestamp" : "2026-06-16T01:59:53.113", "mongoId" : "6a307ebbf292fd229c051fab", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 234000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 532.06305, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3085e0f292fd229c07c507", "title" : "Lead, Incidents & Escalations, User Operations", "company" : "OpenAI", "industry" : "User Operations", "salary" : { "min" : 234000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-16T12:24:17.694", "fingerprint" : "4d410f347e0ada0af9167df1d611839916b669ebeed5e382975c076330af35cc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580/application", "externalId" : "b0729478-f363-498e-a088-b659c40d4580", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT THE TEAM OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support Delivery, Engineering, Infrastructure, and other cross-functional partners. This role is ideal for someone who can operate calmly under pressure, bring structure to ambiguity, communicate clearly across technical and non-technical audiences, and improve the system while overseeing day to day operations. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU WILL - Participate in an on-call rotation and serve as the active incident lead during live incidents and urgent escalations. - Own alert intake and triage process across support, safety, customer, and service-impacting issues. - Assess severity, determine scope and impact, and initiate the appropriate response path. - Page and coordinate Engineering, Infrastructure, Support Delivery, Product, Legal, Policy, Go-To-Market, and other teams as needed. - Lead incident response calls, manage timelines, clarify roles, and keep responders focused and unblocked. - Set internal guidelines for incident communications to all users, including enterprise customers, and own internal updates, executive briefings, customer-facing updates, and external status page updates where required. - Maintain situational awareness across all customer-facing incidents and parallel workstreams, ensuring the response remains coordinated and customer impact is understood. - Create and operate the process for monitoring, processing, mitigating, and resolving critical escalations, including formal closure and handoff. - Identify root causes behind incidents and escalations, lead retrospectives, and coordinate corrective action with accountable teams. - Track corrective actions to closure and ensure follow-through is focused on the best possible customer outcome. - Identify recurring operational issues, escalation patterns, and product or process gaps. - Partner with Engineering, Infrastructure, Product and Support leaders to stay ahead of customer-facing incidents, reduce repeat issues, and improve readiness. - Improve incident response processes, severity frameworks, playbooks, tooling, reporting, and automation. - Build a durable operating model for incidents and escalations as OpenAI scales globally. YOU MIGHT THRIVE IN THIS ROLE IF YOU - Have 10+ years of experience in incident management, technical support, escalation management, SRE, technical program management, or production operations. - Have 5+ years of hands-on experience working in production, on-call, or high-urgency operational environments. - Have 5+ years of leadership experience, ideally in a Support, Engineering, or similar environment. - Are comfortable acting as Incident Commander, owning coordination, decision-making, communication, and accountability during live incidents. - Have direct experience with customer-impacting incidents, executive escalations, safety-sensitive escalations, or high-severity technical issues. - Can communicate clearly under pressure with engineers, support teams, executives, customer-facing teams, and external stakeholders. - Have hands-on experience with incident communications, including internal updates, executive briefings, customer updates, and status pages. - Are experienced with incident management, paging, and alerting tools such as incident.io http://incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk, or similar systems. - Understand monitoring and observability well enough to reason about alerts, system health, customer impact, and incident scope. - Can lead post-incident retrospectives that produce clear root causes, corrective actions, and durable improvements. - Drive action items to closure and hold teams accountable without creating unnecessary process drag. - Are highly organized, calm, and structured in ambiguous or high-pressure situations. - Can balance hands-on incident execution with longer-term systems building. - Are excited to use AI and automation to improve triage, routing, summarization, reporting, knowledge management, and incident follow-through. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.", "summaryDescription" : "Lead, Incidents & Escalations, User Operations at OpenAI", "createdAt" : "2026-06-16T01:59:36.155", "lastUpdated" : "2026-06-16T12:24:17.694", "ingestTimestamp" : "2026-06-16T01:59:36.155", "mongoId" : "6a3085e0f292fd229c07c507", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 234000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 532.06305, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ad06d74d8ee00a0712376", "title" : "Patient Accounts Specialist", "company" : "Atrium Health", "industry" : "Healthcare", "salary" : { "min" : 21.85, "max" : 32.8, "currency" : "USD", "frequency" : "yearly" }, "location" : "Charlotte, NC", "locations" : [ "Charlotte, NC", "United States of America" ], "timestamp" : "2026-06-14T21:16:55.139", "fingerprint" : "15904eb24eed2f8ed1c2b78381002e0c539606372a4653601e4194faff4770e0", "source" : "workday", "language" : "en", "applyUrl" : "https://aah.wd5.myworkdayjobs.com/External/job/Atrium-Health-Mercy---2001-Vail-Ave-Charlotte-NC/Patient-Accounts-Specialist_R175202", "externalId" : "R175202", "industryFunction" : { }, "locationPoint" : "44.30977,-73.26096", "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "technicalSkills" : "Excel, Outlook, Epic", "professionalSkills" : [ "Patient billing", "Billing transmission", "Payer trends" ], "hardSkillsList" : [ "Financial services", "Healthcare business office", "Medicare/Medicaid reporting" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Financial services", "level" : "intermediate" }, { "name" : "Healthcare business office", "level" : "intermediate" }, { "name" : "Medicare/Medicaid reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Revenue cycle, Patient accounts, Billing analysis", "majorSkillsList" : [ "Revenue cycle", "Patient accounts", "Billing analysis" ], "coreResponsibilities" : "Review work queues, Analyze aged accounts, Create reports/spreadsheets, Resolve problem accounts, Prepare reports of denials, Prepare reports of credit balances, Prepare reports of payer opportunities, Analyze rejection reports, Analyze system errors, Analyze teammate errors, Request system changes, Report error rates by teammate, Collaborate with training, Prepare Medicare/Medicaid quarterly credit balance reports, Approve refunds, Assist Supervisor/ Manager with quality checks, Perform quality assurance tasks, Validate workflow builds, Validate claim edit actions, Validate automatic actions in Epic, Validate process improvements, Analyze denial reasons, Collaborate with management to identify root causes of, Collaborate with management to trend root causes of, Collaborate with management to address root causes of, Research payer trends, Analyze payer trends, Work on special projects, Train new teammates", "teamCollaboration" : "Collaborate with training; Collaborate with management", "domainKnowledge" : "Patient billing; Billing transmission; Government regulatory/ compliance requirements; Electronic billing systems; Medicare/Medicaid", "domainList" : [ "patient-billing", "billing-transmission", "government-regulatory-compliance-requirements", "electronic-billing-systems", "medicare-medicaid" ], "domainSpecificKnowledge" : [ "Patient billing", "Billing transmission", "Government regulatory/ compliance requirements", "Electronic billing systems", "Medicare/Medicaid" ], "toolProficiency" : [ "Epic billing" ], "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Sitting for long periods, Lifting up to 10 pounds", "qualificationsBasic" : "High school diploma or GED required, Two-years' experience in related financial services or healthcare business office required", "qualificationsPreferred" : "College (bachelor's or associate) degree preferred, Proficiency in Word, Excel and Outlook preferred, Prior healthcare computer system and specifically Epic billing experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Department:** 13503 Enterprise Revenue Cycle - Mercy NC Arrival **Status:** Full time **Benefits Eligible:** Yes **Hou****rs Per Week:** 40 **Schedule Details/Additional Information:** Variable **Pay Range** $21.85 - $32.80 **The Charlotte-Mecklenburg Hospital Authority dba Atrium Health candidates must live in these states: AL, CO, FL, GA, ID, KS, KY, ME, MI, NC, SC, VA, VT, WA** **Job Summary** Patient Accounts Specialist (PAS) works under the immediate supervision of supervisors/managers in Patient Financial Services (PFS). PAS positions perform complex tasks requiring critical thinking skills and experience-based (specialist) knowledge in PFS. Reviews difficult work queues, large dollar accounts, aged accounts and any special projects assigned by leadership. Creates reports/spreadsheets for identification of problem areas and utilizes critical thinking skills to determine appropriate actions to resolve problem. Must demonstrate thorough knowledge and understanding of patient billing, billing transmission, government regulatory/ compliance requirements, and electronic billing systems. **Essential Functions** * Prepares reports of denials, credit balances, payer opportunities. * Analyzes rejection reports and errors made by system and teammates. Requests system changes, reports error rates by teammate and collaborates with training to ensure improvement is achieved and sustained. * Prepares Medicare/Medicaid quarterly credit balance reports. Approve refunds as defined in departmental threshold guidelines. * Assists Supervisor/ Manager with quality checks for all payers and departments. * Performs quality assurance tasks as needed to validate workflow builds, claim edit actions, automatic actions in Epic, process improvements, etc. * Analyzes denial reasons provided by payers. Collaborates with management to identify, trend and address root causes of denials. * Researches and analyzes payer trends and works on special projects involving aged, high dollar or complex account issues. * Trains new teammates as needed. **Physical Requirements** Requires sitting for long periods of time. Requires bending and may need to lift-up to 10 pounds occasionally. **Education, Experience and Certifications** High school diploma or GED required. Two-years' experience in related financial services or healthcare business office required. College (bachelor's or associate) degree preferred. Requires the ability to communicate effectively in verbal and written formats. Proficiency in Word, Excel and Outlook preferred. Prior healthcare computer system and specifically Epic billing experience preferred. **Our Commitment to You:** Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: **Compensation** * Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training * Premium pay such as shift, on call, and more based on a teammate's job * Incentive pay for select positions * Opportunity for annual increases based on performance **Benefits and more** * Paid Time Off programs * Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability * Flexible Spending Accounts for eligible health care and dependent care expenses * Family benefits such as adoption assistance and paid parental leave * Defined contribution retirement plans with employer match and other financial wellness programs * Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. **About Advocate Health** [Advocate Health](https://www.advocatehealth.org/) is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names [Advocate Health Care](https://www.advocatehealth.com/) in Illinois; [Atrium Health](https://atriumhealth.org/) in the Carolinas, Georgia and Alabama; and [Aurora Health Care](https://www.aurorahealthcare.org/) in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with [Wake Forest University School of Medicine](https://school.wakehealth.edu/) serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.", "summaryDescription" : "Patient Accounts Specialist at Atrium Health. Skills: Revenue cycle, Patient accounts, Billing analysis. Review work queues. Analyze aged accounts", "postedDate" : "2026-06-10T23:53:05.799", "createdAt" : "2026-06-11T23:53:05.685", "lastUpdated" : "2026-06-14T21:16:55.139", "ingestTimestamp" : "2026-06-11T23:53:05.685", "mongoId" : "6a2ad06d74d8ee00a0712376", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://aah.wd5.myworkdayjobs.com/External/job/Atrium-Health-Mercy---2001-Vail-Ave-Charlotte-NC/Patient-Accounts-Specialist_R175202", "salaryAnnualMin" : 45448, "salaryAnnualMax" : 68224, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Financial services", "Healthcare business office", "Medicare/Medicaid reporting", "Critical thinking", "Revenue cycle", "Patient accounts", "Billing analysis", "Patient billing", "Billing transmission", "Payer trends", "Government regulatory/ compliance requirements", "Electronic billing systems", "Medicare/Medicaid", "Epic billing" ], "skillCount" : 14, "jobCategory" : "other", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 530.16156, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "69fe94fe4c40e2acd11218ba", "title" : "SR. FinOps Analyst - AR, Global Account Receivables", "company" : "ADCI HYD 13 SEZ", "industry" : "Finance Accounting, Finance/planning, finance", "salary" : { "min" : 1300000.0, "max" : 2200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior FinOps Analyst in Technology in Hyderabad, India, adjusted for seniority and company size." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T08:04:59.498", "fingerprint" : "16d136c44da82ae6955a7f931aec739aac6efddb972c8ab96ad07ab9575b3df5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10414698/apply", "externalId" : "f134169f-62fc-4d62-b0ac-da669e474b05", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Excel", "professionalSkills" : [ "Account reconciliation", "Customer relationship management" ], "hardSkillsList" : [ "Accounts receivable", "Collections", "Billing issues" ], "hardSkills" : [ { "name" : "Accounts receivable", "level" : "intermediate" }, { "name" : "Collections", "level" : "intermediate" }, { "name" : "Billing issues", "level" : "intermediate" } ], "majorSkills" : "Account Receivables, Collections, Customer support", "majorSkillsList" : [ "Account Receivables", "Collections", "Customer support" ], "coreResponsibilities" : "Manage and resolve receivables related queries, Support customers to resolve billing issues, Reconcile accounts, Drive monthly collection targets, Follow-up with customers via emails, Follow-up with customers via phone calls, Ensure timely collection of payments, Maintain detailed post correspondence update, Apply credits and collections, Account for uncollectible amounts, Clear miscellaneous differences, Collaborate with stakeholders, Resolve customer disputes, Resolve customer queries, Establish and maintain client relationships, Monitor high-risk accounts, Escalate challenges to management, Improve customer experience, Streamline accounts receivable process, Identify areas of improvement, Meet monthly productivity goals, Reconcile complex accounts", "teamCollaboration" : "Collaborate with Billing; Collaborate with Finance; Collaborate with Legal; Collaborate with Tax; Collaborate with Customer Service", "domainKnowledge" : "Accounts Receivables process", "domainList" : [ "accounts-receivables-process" ], "domainSpecificKnowledge" : [ "Accounts Receivables process" ], "toolProficiency" : [ "Microsoft Office" ], "outcomesObjectives" : "Drive monthly collection targets; Meet monthly productivity goals", "qualificationsBasic" : "Bachelor's degree in accounting and commerce, Knowledge of Excel at an advanced level, Experience with Microsoft Office products", "qualificationsPreferred" : "3+ years finance operations experience, 3+ years shared services experience, 3+ years accounts payable experience, 3+ years account receivable experience, 3+ years general ledger experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment. • Understanding of Accounts Receivables process • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally • Monitor high-risk accounts and ensure timely escalation of challenges to management • Continually look at ways to improve the customer experience • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement • Meet the monthly productivity goals • Reconcile complex accounts and have excellent attention to detail Key job responsibilities • Understanding of Accounts Receivables process • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally • Monitor high-risk accounts and ensure timely escalation of challenges to management • Continually look at ways to improve the customer experience • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement • Meet the monthly productivity goals • Reconcile complex accounts and have excellent attention to detail Basic Qualifications: - Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications Preferred Qualifications: - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "SR. FinOps Analyst - AR, Global Account Receivables at ADCI HYD 13 SEZ. Skills: Account Receivables, Collections, Customer support. Manage and resolve receivables related queries. Support customers to resolve billing issues", "postedDate" : "2026-06-13T18:34:18.110", "createdAt" : "2026-06-13T18:34:18.110", "lastUpdated" : "2026-06-15T08:04:59.498", "ingestTimestamp" : "2026-06-13T18:34:18.110", "mongoId" : "69fe94fe4c40e2acd11218ba", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10414698/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Accounts receivable", "Collections", "Billing issues", "Account Receivables", "Customer support", "Account reconciliation", "Customer relationship management", "Accounts Receivables process", "Microsoft Office" ], "skillCount" : 9, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 528.8643, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69fe94fe4c40e2acd11218bb", "title" : "SR. FinOps Analyst - AR, Global Account Receivables", "company" : "ADCI HYD 13 SEZ", "industry" : "Finance Accounting, Finance/planning, finance", "salary" : { "min" : 1500000.0, "max" : 2200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior FinOps Analyst in E-commerce in Pune, India, adjusted for seniority and company size." }, "location" : "Pune, Maharashtra, IND", "locations" : [ "Pune, Maharashtra, IND" ], "timestamp" : "2026-06-16T01:37:12.640", "fingerprint" : "ff7531f562e7210e752f4d9c76793b7484df5d89767adb35549e85619d9e9127", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10414697/apply", "externalId" : "c714d4f8-9002-4ff0-8c7e-88598d5bae23", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, Maharashtra, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Excel", "professionalSkills" : [ "Account reconciliation", "Customer dispute resolution" ], "hardSkillsList" : [ "Accounts receivable", "Collections" ], "hardSkills" : [ { "name" : "Accounts receivable", "level" : "intermediate" }, { "name" : "Collections", "level" : "intermediate" } ], "majorSkills" : "Account receivables, Collections", "majorSkillsList" : [ "Account receivables", "Collections" ], "coreResponsibilities" : "Manage receivables queries, Resolve billing issues, Reconcile accounts, Drive monthly collection targets, Follow-up with customers, Ensure timely collection, Maintain correspondence updates, Apply credits and collections, Clear miscellaneous differences, Collaborate with stakeholders, Resolve customer disputes, Establish client relationships, Monitor high-risk accounts, Escalate challenges to management, Improve customer experience, Streamline accounts receivable process, Identify areas of improvement, Meet monthly productivity goals, Reconcile complex accounts", "teamCollaboration" : "Collaborate with Billing; Collaborate with Finance; Collaborate with Legal; Collaborate with Tax; Collaborate with Customer Service", "domainKnowledge" : "Accounts Receivables process", "domainList" : [ "accounts-receivables-process" ], "domainSpecificKnowledge" : [ "Accounts Receivables process" ], "toolProficiency" : [ "Microsoft Office" ], "outcomesObjectives" : "Meet monthly productivity goals", "qualificationsBasic" : "Bachelor's degree in accounting and commerce, Advanced Excel knowledge, Microsoft Office proficiency", "qualificationsPreferred" : "3+ years finance operations experience, 3+ years shared services experience, 3+ years accounts payable experience, 3+ years accounts receivable experience, 3+ years general ledger experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment. • Understanding of Accounts Receivables process • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally • Monitor high-risk accounts and ensure timely escalation of challenges to management • Continually look at ways to improve the customer experience • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement • Meet the monthly productivity goals • Reconcile complex accounts and have excellent attention to detail Key job responsibilities • Understanding of Accounts Receivables process • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally • Monitor high-risk accounts and ensure timely escalation of challenges to management • Continually look at ways to improve the customer experience • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement • Meet the monthly productivity goals • Reconcile complex accounts and have excellent attention to detail Basic Qualifications: - Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications Preferred Qualifications: - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "SR. FinOps Analyst - AR, Global Account Receivables at ADCI HYD 13 SEZ. Skills: Account receivables, Collections. Manage receivables queries. Resolve billing issues", "postedDate" : "2026-06-14T20:14:39.844", "createdAt" : "2026-06-14T20:14:39.844", "lastUpdated" : "2026-06-16T01:37:12.640", "ingestTimestamp" : "2026-06-14T20:14:39.844", "mongoId" : "69fe94fe4c40e2acd11218bb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10414697/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Accounts receivable", "Collections", "Account receivables", "Account reconciliation", "Customer dispute resolution", "Accounts Receivables process", "Microsoft Office" ], "skillCount" : 7, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 526.60364, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7c2d74d8ee00a094c92e", "title" : "Account Executive", "company" : "Inizio Evoke", "industry" : "Healthcare", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Account Executive in Brighton, United Kingdom, adjusted for the healthcare industry and company size." }, "location" : "Inizio Evoke", "locations" : [ "Inizio Evoke" ], "timestamp" : "2026-06-15T07:08:32.033", "fingerprint" : "a2361c6307396310e423fa99bb912e7390d6eb0caf4b25bb91de4d9c3480e73b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.inizioevoke.com/vacancy/inizioevoke/8000201?gh_jid=8000201", "externalId" : "8000201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brighton", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "50.8214626,-0.1400561" }, { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" }, { "city" : "Macclesfield", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.2606635,-2.1255158" } ], "locationText" : "Brighton, United Kingdom; Manchester, United Kingdom; Macclesfield, United Kingdom", "professionalSkills" : [ "Client account management", "Project management" ], "hardSkillsList" : [ "Timeline creation", "Written briefs" ], "hardSkills" : [ { "name" : "Timeline creation", "level" : "intermediate" }, { "name" : "Written briefs", "level" : "intermediate" } ], "majorSkills" : "Health marketing, Communications strategies", "majorSkillsList" : [ "Health marketing", "Communications strategies" ], "coreResponsibilities" : "Determine daily priorities, Attend client status calls, Schedule client status calls, Update status trackers, Circulate meeting agendas, Summarize call notes, Support timeline creation, Support written briefs, Manage delivery of assets, Brief internal stakeholders, Brief external stakeholders, Work with designers, Conceive ideas, Support client management, Ensure seamless service, Meet management, Diary management, Send clear emails, Send prompt emails, Deliver meeting summaries, Adhere to deadlines, Proof work, Review work, Research ideas, Brainstorm ideas, Support project teams, Track multiple projects, Track requirements, Learn client platforms, Engage with new people, Build connections, Understand challenges, Solve problems, Deliver solutions", "teamCollaboration" : "Work with your team; Collaborate with strategists; Collaborate with medics; Collaborate with creatives; Work with internal designers; Work with external designers", "projectManagementSkills" : [ "Timeline creation", "Project management" ], "domainKnowledge" : "Health marketing; Pharma marketing; Healthcare companies; Life sciences", "domainList" : [ "health-marketing", "pharma-marketing", "healthcare-companies", "life-sciences" ], "domainSpecificKnowledge" : [ "Health marketing", "Pharma marketing", "Healthcare companies", "Life sciences" ], "toolProficiency" : [ "Veeva" ], "communicationSkills" : "Written communication; Verbal communication; Client emails; Meeting summaries", "continuousLearning" : "Personal Development fund; Online training platform; Online training programs", "problemSolvingSkills" : "Solve problems", "outcomesObjectives" : "Deliver effective solutions", "qualificationsBasic" : "Experience in Marcomms agency, Experience in health or pharma, Science related degree, Interest in pharma/healthcare marketing", "qualificationsPreferred" : "Previous experience client platforms, Experience Veeva", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Account Executive - Health and Life Sciences Location: Brighton/ Manchester. This role can be based from our Brighton, Manchester or Macclesfield offices on a hybrid model, with working from home options. At Inizio Evoke, we come together—to do the best work, in the best possible place. We’re all in. Because it’s everyone’s role to make health more human™ At Inizio Evoke, we put the soul into science, use empathy as our measure of excellence and commit to only brave action – because health deserves so much more. Our approach covers the full spectrum of marketing and communications, using insight driven creativity to inspire meaningful behaviour change across multiple channels and audiences. This is a dynamic and fast paced role that will give you the opportunity to develop your career while gaining a complete base of integrated skills. As part of a team working with some of the world’s biggest healthcare companies, you’ll be involved in the creation and delivery of powerful communications strategies, eye-catching design and print, social and digital media comms and other exciting aspects of integrated campaigns. A typical day might include: Working with your team to determine daily priorities. Attending and scheduling client status calls, updating status trackers, circulating meeting agenda’s and summarising call notes. Supporting on timeline creation and written briefs for various marketing materials. Managing the smooth delivery of multiple assets and materials to bring those ideas to life, briefing internal and external stakeholders, working with your team and in-house designers. Collaborating with strategists, medics and creatives to conceive ideas that inspire behaviour change. Supporting client account management and ensuring all clients receive a seamless service. This includes meeting/ diary management, clear and prompt emails, timely delivery of meeting summaries, adhering to deadlines both externally and internally and careful proofing when reviewing work against internal briefs. Researching and brainstorming ideas to help create award-winning programmes. Supporting project management teams by being central in the tracking of multiple projects/requirements to support the team in the smooth delivery of work. Willingness to learn or previous experience working across client supplied platforms. This may include file sharing or legal, medical and regulatory platforms such as Veeva. About you: Experience working within a Marcomms agency, ideally in health or pharma. Enjoy proactively engaging with new people daily, building connections to understand challenges, solve problems, and deliver effective solutions. Excellent communication skills, written and verbal Well organised and detail-oriented, able to prioritise your workload and take real pride in your work A supportive team player who is willing to learn, get stuck in, and focus on finding practical solutions Science related degree and/or strong interest in building a career within pharma/ healthcare marketing Benefits: Dynamic Working Personal Development fund Generous holiday allowance Cycle to work scheme Pension contribution Various health and wellbeing benefit available Online training platform/programs Discretionary bonus scheme Community action focused programs #LI-GK We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.", "summaryDescription" : "Account Executive at Inizio Evoke. Skills: Health marketing, Communications strategies. Determine daily priorities. Attend client status calls", "postedDate" : "2026-06-13T21:02:19.083", "createdAt" : "2026-06-13T21:02:19.083", "lastUpdated" : "2026-06-15T07:08:32.033", "ingestTimestamp" : "2026-06-13T21:02:19.083", "mongoId" : "6a2c7c2d74d8ee00a094c92e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Timeline creation", "Written briefs", "Health marketing", "Communications strategies", "Client account management", "Project management", "Pharma marketing", "Healthcare companies", "Life sciences", "Veeva" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 526.5819, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30564bf292fd229cf26f68", "title" : "SR. FinOps Analyst - AR, Global Account Receivables", "company" : "ADCI HYD 13 SEZ", "industry" : "Finance Accounting, Finance/planning, finance", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior FinOps Analyst in Hyderabad, India, adjusted for the technology industry and company size." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-16T05:02:46.619", "fingerprint" : "7b7b5d53a3de575c111608af0c1da415deaa79ac4fd0c6fd4f4343323b87d05c", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448668/apply", "externalId" : "53352cce-e30d-4a01-a2b4-452ea384e873", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Excel", "professionalSkills" : [ "Account reconciliation", "Customer relationship management" ], "hardSkillsList" : [ "Accounts receivable", "Collections" ], "hardSkills" : [ { "name" : "Accounts receivable", "level" : "intermediate" }, { "name" : "Collections", "level" : "intermediate" } ], "majorSkills" : "Account Receivables, Collections", "majorSkillsList" : [ "Account Receivables", "Collections" ], "coreResponsibilities" : "Manage receivables related queries, Resolve billing issues, Reconcile accounts, Drive monthly collection targets, Follow-up with customers via emails, Follow-up with customers via phone calls, Ensure timely collection of payments, Maintain detailed post correspondence update, Apply credits and collections, Account for uncollectible amounts, Clear miscellaneous differences, Collaborate with stakeholders, Resolve customer disputes, Resolve customer queries, Establish client relationships, Maintain client relationships, Monitor high-risk accounts, Escalate challenges to management, Improve customer experience, Streamline accounts receivable process, Identify areas of improvement, Meet monthly productivity goals, Reconcile complex accounts", "teamCollaboration" : "Collaborate with Billing; Collaborate with Finance; Collaborate with Legal; Collaborate with Tax; Collaborate with Customer Service", "domainKnowledge" : "Accounts Receivables process", "domainList" : [ "accounts-receivables-process" ], "domainSpecificKnowledge" : [ "Accounts Receivables process" ], "toolProficiency" : [ "Microsoft Office" ], "outcomesObjectives" : "Meet monthly productivity goals", "qualificationsBasic" : "Bachelor's degree in accounting and commerce, Knowledge of Excel at an advanced level, Experience with Microsoft Office products", "qualificationsPreferred" : "3+ years finance operations experience, 3+ years shared services experience, 3+ years accounts payable experience, 3+ years account receivable experience, 3+ years general ledger experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment. • Understanding of Accounts Receivables process • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally • Monitor high-risk accounts and ensure timely escalation of challenges to management • Continually look at ways to improve the customer experience • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement • Meet the monthly productivity goals • Reconcile complex accounts and have excellent attention to detail Key job responsibilities • Understanding of Accounts Receivables process • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally • Monitor high-risk accounts and ensure timely escalation of challenges to management • Continually look at ways to improve the customer experience • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement • Meet the monthly productivity goals • Reconcile complex accounts and have excellent attention to detail Basic Qualifications: - Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications Preferred Qualifications: - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "SR. FinOps Analyst - AR, Global Account Receivables at ADCI HYD 13 SEZ. Skills: Account Receivables, Collections. Manage receivables related queries. Resolve billing issues", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T21:59:01.727", "lastUpdated" : "2026-06-16T05:02:46.619", "ingestTimestamp" : "2026-06-15T21:59:01.727", "mongoId" : "6a30564bf292fd229cf26f68", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448668/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Accounts receivable", "Collections", "Account Receivables", "Account reconciliation", "Customer relationship management", "Accounts Receivables process", "Microsoft Office" ], "skillCount" : 7, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 523.19666, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2adaa374d8ee00a071c5c1", "title" : "Escalations Associate Manager", "company" : "Wells Fargo", "industry" : "Financial Services", "salary" : { "min" : 95000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Manager in the Banking industry in Phoenix, United States, adjusted for seniority and company size." }, "location" : "PHOENIX, AZ", "locations" : [ "PHOENIX, AZ", "United States of America" ], "timestamp" : "2026-06-14T22:58:59.581", "fingerprint" : "b7a2c387ad77a3577cec30023f6290022de8545e27f92fabacec8f5971f9f9f8", "source" : "workday", "language" : "en", "applyUrl" : "https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/PHOENIX-AZ/Escalations-Associate-Manager_R-551073", "externalId" : "R-551073", "industryFunction" : { }, "locationPoint" : "41.61115,-87.63477", "structuredLocations" : [ { "city" : "Phoenix", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.4484367,-112.0741410" }, { "city" : "Gilbert", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.3527632,-111.7890370" }, { "city" : "Arvada", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.8005505,-105.0811573" }, { "city" : "Mountain View", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3893889,-122.0832101" } ], "locationText" : "Phoenix, Arizona, United States; Gilbert, Arizona, United States; Arvada, Colorado, United States; Mountain View, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceLevel" : "Manager", "technicalSkills" : "Tableau, ECIP, Nexidia, NICE, FDR, CSS, CIV, JIRA", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Fraud resolution", "Data gathering", "Data interpretation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Fraud resolution", "level" : "intermediate" }, { "name" : "Data gathering", "level" : "intermediate" }, { "name" : "Data interpretation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Escalation management, Team supervision, Customer support", "majorSkillsList" : [ "Escalation management", "Team supervision", "Customer support" ], "coreResponsibilities" : "Supervise a team of Escalation Representatives, Respond to low complexity inquiries or complaints, Ensure timely completion, quality and compliance, Identify opportunities for developing and monitoring service standards, Make day-to-day supervisory decisions, Resolve issues related to internal and external client, Leverage interpretation of policies, procedures, and practices, Collaborate and consult with peers, colleagues, and mid-level, Interact directly with internal and external customers, Manage allocation of people and financial resources, Set performance standards, Selection, evaluation, and development of staff", "teamCollaboration" : "Collaborate and consult with peers; Collaborate and consult with colleagues; Collaborate and consult with mid-level managers; Interact directly with internal customers; Interact directly with external customers; Collaborate with customer service teams; Collaborate with first-line supervisors", "domainKnowledge" : "Unsecured Lending Operations; Small Business; Retail; Personal Lines; Loan; Financial Services; Credit Card Industry", "domainList" : [ "unsecured-lending-operations", "small-business", "retail", "personal-lines", "loan", "financial-services", "credit-card-industry" ], "domainSpecificKnowledge" : [ "Unsecured Lending Operations", "Small Business", "Retail", "Personal Lines", "Loan", "Financial Services", "Credit Card Industry" ], "toolProficiency" : [ "Tableau", "ECIP", "Nexidia", "NICE", "FDR", "CSS", "CIV", "JIRA" ], "communicationSkills" : "Verbal communication; Written communication; Interpersonal communication", "problemSolvingSkills" : "Researching issues; Resolving issues; Assessing processes; Making recommendations", "qualificationsBasic" : "4+ years customer or investor facing, disputes, claims, or fraud resolution experience in the Financial Services or Credit Card Industry, 1+ years of leadership experience", "qualificationsPreferred" : "Experience in Consumer Credit Card Customer Support Services, Experience in researching and resolving escalated issues, Leadership experience including coaching, training, and mentoring a diverse staff within in a call center environment, Experience in performing reviews of quality assurance results, Reporting experience including the ability to gather, organize and interpret data, Ability to assess current processes/procedures and make recommendations for efficiency, Experience leading in a fast paced, demanding, and deadline driven environment while maintaining employee engagement, Proven ability to execute in a fast paced, high demand, environment while balancing multiple priorities", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com. At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. **About this role:** Wells Fargo is seeking an Escalation Associate Manager to lead a team of Escalation Representatives in our Unsecured Lending Operations (ULO) – covering Consumer Credit Card Customer Support Services that include Small Business, Retail, Personal Lines and Loan. **In this role, you will:** * Supervise a team comprised of specialists and team leaders who respond to low complexity inquiries or complaints regarding products and services to ensure timely completion, quality and compliance * Identify opportunities for developing and monitoring service standards and goals in low complexity functional area * Make day-to-day supervisory decisions and resolve issues related to internal and external client complaints under direction of management * Leverage interpretation of policies, procedures, and practices * Collaborate and consult with peers, colleagues, and mid-level managers regarding escalated client inquiries or complaints; interact directly with internal and external customers * Manage allocation of people and financial resources for aligned functional area * Be responsible for selection, evaluation, and development of staff; make employment decisions and set performance standards **Required Qualifications:** * 4+ years of Customer or Investor Facing, Disputes, Claims, or Fraud Resolution experience in the Financial Services or Credit Card Industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * 1+ years of leadership experience **Desired Qualifications:** * Excellent verbal, written, and interpersonal communication skills * Experience in Consumer Credit Card Customer Support Services that include Small Business, Retail, Personal Lines and Loan * Experience in researching and resolving escalated issues * Leadership experience including coaching, training, and mentoring a diverse staff within in a call center environment * Experience in performing reviews of quality assurance results * Reporting experience including the ability to gather, organize and interpret data. * Ability to assess current processes/procedures and make recommendations for efficiency. * Collaborate and consult with peers, customer service teams, and first-line supervisors * Experience leading in a fast paced, demanding, and deadline driven environment while maintaining employee engagement * Proven ability to execute in a fast paced, high demand, environment while balancing multiple priorities. * Technical skills: Tableau, ECIP, Nexidia, NICE, FDR, CSS, CIV, and/or JIRA **Job Expectations:** * Department hours of operation: Open 7 days a week between the hours of 5 am - 6 pm local time and will adjust to support Daylight Savings time. * This position offers a hybrid work schedule **Posting Location:** * 2150 W. Pinnacle Peak Rd. Phoenix, AZ **Required location for this position is listed above. Relocation assistance is not available for this position** Posting may come down early if high volume of applicants. **Posting End Date:** 14 Jun 2026 _***Job posting may come down early due to volume of applicants.**_ **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit [Disability Inclusion at Wells Fargo](https://www.wellsfargojobs.com/en/diversity/disability-inclusion/). **Drug and Alcohol Policy** **** Wells Fargo maintains a drug free workplace. Please see our [Drug and Alcohol Policy](https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.", "summaryDescription" : "Escalations Associate Manager at Wells Fargo. Skills: Escalation management, Team supervision, Customer support. Supervise a team of Escalation Representatives. Respond to low complexity inquiries or complaints", "postedDate" : "2026-06-11T01:06:35.974", "createdAt" : "2026-06-12T01:06:35.621", "lastUpdated" : "2026-06-14T22:58:59.581", "ingestTimestamp" : "2026-06-12T01:06:35.621", "mongoId" : "6a2adaa374d8ee00a071c5c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/PHOENIX-AZ/Escalations-Associate-Manager_R-551073", "salaryAnnualMin" : 95000, "salaryAnnualMax" : 145000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Fraud resolution", "Data gathering", "Data interpretation", "Leadership", "Escalation management", "Team supervision", "Customer support", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Unsecured Lending Operations", "Small Business", "Retail", "Personal Lines", "Loan", "Financial Services", "Credit Card Industry", "Tableau", "ECIP", "Nexidia", "NICE", "FDR", "CSS", "CIV", "JIRA" ], "skillCount" : 29, "jobCategory" : "other", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 522.8355, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a305586f292fd229cf1fedd", "title" : "Priority Repair Specialist", "company" : "MSX International", "industry" : "Automotive", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-level Priority Repair Specialist in Troy, United States, adjusted for the automotive industry and company size." }, "location" : "Troy, MI, United States", "locations" : [ "Troy", "MI", "United States" ], "certifications" : [ "ASE certifications" ], "timestamp" : "2026-06-16T08:32:27.134", "fingerprint" : "a0d5d607660367400d8419470c80f8e4925d67df4bd019140da8b49a4637f6c7", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/MSXInternational/3743990013513841-priority-repair-specialist", "externalId" : "3743990013513841", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Troy", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.6055893,-83.1499304" } ], "locationText" : "Troy, Michigan, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "coreResponsibilities" : "Perform vehicle diagnostics, Conduct repairs on vehicle systems, Complete vehicle maintenance, Document repair and maintenance activities, Maintain a clean and organized workspace", "documentationSkills" : "Repair documentation", "problemSolvingSkills" : "Vehicle diagnostics", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. T51 will be based out of Southeast Michigan and will be focused on buyback reduction actions. He/She will have experience in providing data to identify the “Top 5 Issues” and reduce roadblocks that prevent the vehicle from being repaired. The Priority Repair Specialists – T5I will “plug” into the Tech Advisor ecosystem as it exists today and work closely with all stakeholders to reduce buybacks by ensuring that the Top 5 Issues are focused on key markets. The Priority Repair Specialists – T5I key tasks include but are not limited to: * Project management, leadership experience and the ability to bring various stakeholders together to fix specific issues * Have the capability to identify the Top 5 impactful issues to be reviewed with Customer * Provide weekly progress and status reports * Motivate internal and external stakeholders to improve process, deliver solutions, and achieve expected results ## Qualifications Minimum Qualifications Include: * Ability to communicate clearly and concisely in both written and verbal forms * Ability to quickly identify and resolve issues * Familiarity of Stellantis products and services is a plus * Ability to remain calm and professional and handle challenging situations while adapting to changes in products and policies * Ability to work well with other departments to provide comprehensive solutions * Ability to manage disagreements and resolve disputes between team members * Ability to analyze data and create custom reports * Ability to work independently and manage a progressive workload in a fast-paced environment. * Ability to stay highly motivated, adaptive, and autonomous while delivering results. What We Have to Offer: * Hybrid work environment and empowered team culture. * A full-time position with benefits effective the first of the month following 30 days of employment. * Health and Wellness benefits include Healthcare, Rx, Dental, and Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, paid time off and employee discounts. ## Additional Information MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.", "summaryDescription" : "Priority Repair Specialist at MSX International. Perform vehicle diagnostics. Conduct repairs on vehicle systems", "postedDate" : "2026-06-08T14:59:33.000", "createdAt" : "2026-06-15T23:39:47.223", "lastUpdated" : "2026-06-16T08:32:27.134", "ingestTimestamp" : "2026-06-15T23:39:47.223", "mongoId" : "6a305586f292fd229cf1fedd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "ASE certifications" ], "skillCount" : 1, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 521.79144, "daysOld" : 7, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c6b7774d8ee00a0912999", "title" : "Clinical Account Specialist", "company" : "Kestra Medical Technologies Inc.", "industry" : "Healthcare", "salary" : { "min" : 115000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Melbourne, Florida, United States", "locations" : [ "Melbourne", "Florida", "United States" ], "timestamp" : "2026-06-16T05:08:51.332", "fingerprint" : "854f34372f1ea8d63ba137f58d515ae99e6964d8c95eeb4aeb0c53f125f44dd8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/kestramedicaltechnologiesinc/jobs/4244727009", "externalId" : "4244727009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.0785034,-80.6077908" } ], "locationText" : "Melbourne, Florida, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Clinical documentation", "Care coordination", "Inventory management", "EMR workflow setup", "Process improvement", "Training delivery" ], "hardSkillsList" : [ "Patient fitting", "Clinical in-services", "Inventory forecasting", "Report review" ], "hardSkills" : [ { "name" : "Patient fitting", "level" : "intermediate" }, { "name" : "Clinical in-services", "level" : "intermediate" }, { "name" : "Inventory forecasting", "level" : "intermediate" }, { "name" : "Report review", "level" : "intermediate" } ], "majorSkills" : "Patient care, Account management, Clinical support", "majorSkillsList" : [ "Patient care", "Account management", "Clinical support" ], "coreResponsibilities" : "Provide quality fittings for patients, Aid in providing documentation, Provide initial patient fittings, Perform field-based follow-up, Support EMR set-up, Provide recommendations for compliance, Link SWO renewal process, Provide clinical in-services, Manage inventory for fittings, Support SWO growth, Forecast inventory management needs, Support follow-up tasks, Review CareStation reports", "teamCollaboration" : "Partner with Sales; Work with Territory leadership; Collaborate with care teams; Work cross-functionally", "domainKnowledge" : "Cardiac medical devices; Wearable technology; Heart-failure space", "domainList" : [ "cardiac-medical-devices", "wearable-technology", "heart-failure-space" ], "domainSpecificKnowledge" : [ "Cardiac medical devices", "Wearable technology", "Heart-failure space" ], "communicationSkills" : "Clear communication style; Neutral communication style; Simple communication style", "continuousLearning" : "Life-long learning", "problemSolvingSkills" : "High-level problem-solving", "specialRequirements" : "Frequent domestic travel, Ability to travel, Drug-free workplace", "qualificationsBasic" : "Bachelor's in clinical science, Experience in sales support role, Interpersonal skills with clinicians, Ability to understand commercial goals, Ability to provide instruction", "qualificationsPreferred" : "Bachelor's in nursing, Bachelor's in physiology, Bachelor's in biology", "workSiteFlexibility" : "Onsite", "rawDescription" : "The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The Clinical Account Specialist (CAS) plays a critical clinical role within key hospital accounts, ensuring high‑quality patient experiences and seamless coordination of cardiac wearable therapy. This position focuses on patient‑facing and provider‑facing clinical activities, including pre‑fitting conversations, collection of clinical documentation, coordination with case managers for discharge timing, and delivery of initial patient fittings. The CAS also provides clinical in‑services, supports EMR workflow setup, and serves as a trusted resource for clinicians and care teams. In partnership with Sales and Territory leadership, the CAS helps maintain strong relationships within key accounts and ensures inventory and operational readiness to support patient care, renewals, and ongoing documentation needs as Kestra continues to scale. The CAS will serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale and support additional renewal and clinical documentation needs post fitting. ESSENTIAL DUTIES: · Work within their assigned key accounts to provide quality and timely fittings for patients. · Aid in providing additional documentation from patients and providers post fitting · Provide initial patient fittings and field-based follow-up tasks · Support EMR set-up within key accounts for ease of order processing · Provide recommendations to the care team of process and training for patient compliance and experience. · Link the SWO renewal process back to the following physicians for continuing care. · Provide clinical in-services to personnel within key accounts. · Manage inventory for fittings in their local areas. · Support SWO growth and maintenance within established accounts. · Forecast and regulate inventory management needs for local areas. · Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation. · Review CareStation reports for patient triggered episodes and events for further communication to providers Adhere to Pledge of Confidentiality Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. COMPETENCIES · Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. · Integrity: Commitment, accountability, and dedication to the highest ethical standards. · Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. · Action/Results: High energy, decisive planning, timely execution. · Innovation: Generation of new ideas from original thinking. · Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. · Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. · Keen understanding of commercial sales environment and service-level expectations · High-level problem-solving skills · Highly organized, service and detail-orientated · Clear, neutral, and simple communication style · Strong relationship builder with high trust and integrity of work ethic · Ability to work cross-functionally between different departments · Passionate about the heart-failure space and a strong desire to make a difference. · Experience working in sales, or a sales support role · Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. · Interest and desire for life-long learning to continuously improve over time · Ability to understand and contribute to commercial goals on a local level. · Ability to provide instruction and instill confidence in team members, APS’s, and patients. QUALIFICATIONS · Bachelor’s degree; preferably in a clinical science (nursing, physiology, biology) or related field · Minimum 3 years of hands on experience in cardiology, electrophysiology, cardiac nursing, or cardiac medical device clinical support · Demonstrated experience in patient education, cardiac disease management, or supporting cardiac care pathways · Competent with Microsoft products, Salesforce, and remote patient monitoring systems · Excellent communication skills and ability to collaborate across clinical, operational, and commercial teams · Ability to consistently work remotely · Must reside in the assigned territory · Valid driver’s license in state of residence with a good driving record PREFERRED: · Bachelor’s degree or higher · Prior experience working in medical device and/or DME · Minimum 2 years of industry experience in medical device, pharmaceuticals, or a comparable healthcare setting · Experience working closely with Sales Leaders and Territory Managers in the field · Start up experience with the ability to execute on a strategy with clear direction and communication across the organization · Mission driven for improving heart failure patients’ quality of life SUPERVISORY RESPONSIBILITIES: · None WORK ENVIRONMENT · Frequent local travel · Must be able to work in different office-like conditions. · Extended hours when needed · Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer. PHYSICAL DEMANDS · Ability to travel. · Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage. · Frequent stationary position, often standing or sitting for prolonged periods of time · Frequent computer use · Frequent phone and other business machine use TRAVEL · Frequent domestic travel by car/and or air required, at times more than 90%. OTHER DUTIES: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. BENEFITS Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Compensation: Annualized at $115,000 - $125,000, in addition to a bonus, commensurate with experience and location. We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U. S. Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment. Kestra Medical Technologies, Inc does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.", "summaryDescription" : "Clinical Account Specialist at Kestra Medical Technologies Inc.. Skills: Patient care, Account management, Clinical support. Provide quality fittings for patients. Aid in providing documentation", "postedDate" : "2026-06-14T20:03:55.037", "createdAt" : "2026-06-14T20:03:55.037", "lastUpdated" : "2026-06-16T05:08:51.332", "ingestTimestamp" : "2026-06-14T20:03:55.037", "mongoId" : "6a2c6b7774d8ee00a0912999", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 125000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Patient fitting", "Clinical in-services", "Inventory forecasting", "Report review", "Patient care", "Account management", "Clinical support", "Clinical documentation", "Care coordination", "Inventory management", "EMR workflow setup", "Process improvement", "Training delivery", "Cardiac medical devices", "Wearable technology", "Heart-failure space" ], "skillCount" : 16, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 518.8696, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 29726, "totalPages" : 595, "hasNext" : true, "hasPrevious" : false } }

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