Amazon.com Services LLC
Administrative Support, Real Estate/facilities, transportation and logistics
InfrastructureEscalationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Infrastructure Escalation Specialist at Amazon.com Services LLC. Skills: Vendor management, Invoice analysis, Escalation management. Support transportation network. Develop and design solutions”
Industry & Context.
Problem solving
Flexible schedule/shift/work area, Weekends, nights, and/or holidays
What They're Looking For.
Must Have
High school or equivalent diploma, 1+ years of using a computer maintenance management system, 1+ years of working with computers and Microsoft Office products, Work a flexible schedule/shift/work area, 1+ years of experience in project, construction, or customer-service facing role
Nice to Have
2+ years of Microsoft Office products and applications experience, Ability to work independently, Effective time management and organization skills, Effective and professional communication skills, Demonstrated ability to establish processes, workflows, standard procedures, Entry level competency in support of construction management/administrative tools, Comfortable operating in an extremely fast-paced environment, Excellent problem solving skills
What You'll Do.
Support transportation network
Develop and design solutions
Manage outside contractors and vendors
Handle multiple projects and daily activities
Develop plans to accomplish goals
Ensure programs and procedures are followed
Answer incident ticket escalations
How You'll Work.
Team & Collaboration
Cross-functional teams; 3rd Party companies
Communication Scope
Professional communication
Process & Methodology
Project management
Full Job Description
Join Amazon’s commitment to Customer Obsession by working with Amazon Surface Transportation, supporting all Middle Mile ground and yard operations across the Amazon network! The Launch Execution, Adoption, and Facilities (LEAF) team is hiring for an Infrastructure Escalation Specialist, to support the Fleet Infrastructure team’s goal of exceeding customer expectations by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. Amazon is seeking a detail-oriented person to support strategic vendor relationships, diving deep into invoice and purchasing patterns to help inform key decisions in the infrastructure and fuel industries. This position will work at Amazon's corporate office in Nashville, Tennessee. Key job responsibilities • Support nationwide transportation network in a safe, customer-focused manner • Develop and design solutions to difficult problems • Manage outside contractors and vendors • Handle multiple projects and daily activities, meet deadlines, and develop plans on how to accomplish departmental and distribution goals • Ensure that all programs and procedures are followed, answering incident ticket escalations from 3rd Party companies About the team • The Launch Execution, Adoption, and Facilities (LEAF) team provides internal and external infrastructure (fleet infrastructure and fuel) services for multiple Amazon business units within Amazon’s transportation network Basic Qualifications: - High school or equivalent diploma - 1+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience - 1+ years of working with computers and Microsoft Office products and applications experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 1+ years of experience in project, construction, or customer-service facing role Preferred Qualifications: - 2+ years of M
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