Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, worldwide grocery stores
ProgramManager,IssueEscalation,WorldwideGroceryStores(WWFS)SupportServices
“Program Manager, Issue Escalation, Worldwide Grocery Stores (WWFS) Support Services at Amazon.com Services LLC. Skills: Issue escalation, Program management, Process improvement, Data analysis. Lead Issue Escalation Program Management. Set strategic vision”
What You'll Achieve.
Improve SLA performance; Identify root causes; Recommend systemic solutions
Industry & Context.
Root cause analysis; Systemic solutions; Data-driven insights
What They're Looking For.
Must Have
3+ years program management, 3+ years process improvement, Advanced Excel, Advanced SQL, Use data and metrics, Work cross functionally, Program planning execution delivery, Issue escalation frameworks, SLA management, Program governance, Executive-level reporting, Microsoft Office proficiency, Project management tools proficiency, Workflow management software proficiency, Retail operations understanding, Store performance metrics understanding, Customer experience indicators understanding, Manage concurrent escalation paths, Prioritize based on business impact, Advise teams escalation strategy, Advise teams process optimization, WFM operations knowledge, Common issue patterns knowledge, Resolution pathways knowledge, Influence without authority, Drive organizational change
Nice to Have
3+ years end to end delivery, Communicate results senior leadership, 3+ years driving process improvements, Stakeholder management experience, Build processes experience, Project management experience, Schedules experience
What You'll Do.
Lead Issue Escalation Program Management
Drive centralization of program work
Manage intake mechanisms
Provide data-driven insights
Deliver executive-level reporting
Lead cross-functional stakeholder engagement
Improve SLA performance
Conduct deep-dive analysis
Recommend systemic solutions
Ensure regulatory compliance
Disseminate processes
Monitor emerging trends
Drive continuous improvement
Make process improvement recommendations
How You'll Work.
Team & Collaboration
Cross-functional stakeholder engagement; Work cross functionally
Communication Scope
Executive reporting; Business reviews
Process & Methodology
Program management, Project delivery
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