SSM Health
Healthcare
PatientAccessRepresentative
“Patient Access Representative at SSM Health. Skills: Patient Access, Customer Service, communication skills. Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedure”
What You'll Achieve.
Help us make every patient’s experience exceptional.
Industry & Context.
lead generation; A/B testing; funnel optimization
Variable 8 hour shifts between 8am-11:30pm, to include every other weekend and rotating holidays. Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing.
What They're Looking For.
Must Have
High School diploma/GED or 10 years of work experience. Patient Access, EHR, Healthcare, and Customer Service experience.
What You'll Do.
Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.
Gathers information from patient and enters into appropriate database.
Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
Coordinates and communicates schedules.
Assists with coordination of activities related to insurance pre-certification/authorization.
Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
Performs clerical and reception duties associated with patient registration.
How You'll Work.
Team & Collaboration
Collaborating with a nurse to expedite an urgent admission. Supportive leadership and a collaborative team environment.
Communication Scope
executive presentations; proposal writing; demo delivery
Applying for this Patient Access Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about SSM Health?
Real rants from real employees. Read before you apply.