{ "count" : 132326, "data" : [ { "id" : "6a255d1274d8ee00a0163ed0", "title" : "Contact Center Manager", "company" : "Urrly", "industry" : "Healthcare", "salary" : { "min" : 7500000.0, "currency" : "COP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cali, CO", "locations" : [ "Cali", "CO" ], "timestamp" : "2026-06-16T02:32:50.856", "fingerprint" : "f03f6c52659f0802e67da8f2b7f3d3fab6849c1ac08f8ee92e12ee2b619a408f", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://urrly.breezy.hr/p/c04c8fd0f0d8-contact-center-manager", "externalId" : "c04c8fd0f0d8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cali", "country" : "Colombia", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "3.4108435,-76.5812127" } ], "locationText" : "Cali, Colombia", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage contact center operations, Achieve clear KPIs, Ensure real ownership, Facilitate long-term growth", "outcomesObjectives" : "Achieve clear KPIs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join a fast-growing healthcare contact center with clear KPIs, real ownership, and long-term growth. 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We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience! Applicants are encouraged to apply by June 17, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches). Pay Range: The target annual pay range for this position is $93,456 - $106,200. The full annual pay range is $84,960 - $127,440. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. Job Overview: This position oversees the development and continuous improvement of the Quality Assurance and Training programs within Channel Services. Ensures a robust onboarding process, distinctive service delivery standards, and the implementation of proactive solutions to meet and exceed members’ expectations. As a subject matter expert in credit union policies, procedures, and member interaction channels, the Manager provides guidance across teams, steps into project management roles as needed, and aligns quality standards with strategic objectives while fostering employee engagement to drive excellence across all channels. What You’ll Do: Collaborates with the Director of Contact Center to develop and implement strategies that differentiate member support through exceptional service delivery. Fosters a positive, professional, and engaging work environment that encourages enthusiasm, collaboration, and excellence. Acts as a subject matter expert (SME) for all credit union policies and procedures, with a special focus on over-the-phone and digital member interaction Provides guidance to leadership and staff to ensure policy adherence and service excellence. Designs and oversees a comprehensive Channel Services Quality Management program, ensuring alignment with strategic goals and member satisfaction standards. Creates a robust onboarding program tailored to frontline employees and leadership, equipping them with resources, coaching, and support for confidence and success. Leads and manages a team of trainers, providing guidance, mentorship, and support to ensure the effective delivery of training programs that align with organizational goals. Manages and maintains Channel Services knowledge base content, ensuring it is accurate, up-to-date, and aligned with staff needs. Analyzes member feedback from complaints, surveys, and call recordings to identify pain points and collaborates with leadership on solutions to reduce friction. Provides actionable insights to various departments and credit union leadership regarding service trends, gaps, and opportunities for improvement. Participates in and leads projects related to quality assurance, training, and service enhancement, often stepping into a project management role to ensure deliverables are met and initiatives are successfully implemented. Develops and delivers insightful reporting for Channel Services leadership and senior stakeholders, focusing on actionable data to drive decisions. Researches and shares best practices for member and employee engagement, integrating insights into the organization’s culture and processes. Ensures service delivery excellence across all interaction channels by tailoring solutions to meet unique member needs. Serves as an administrator of and optimizes speech analytics technology, providing training and support for leaders to leverage the platform effectively. Serves as a subject matter expert on the service recovery platform, ensuring best-in-class practices for achieving high-resolution rates. All other duties as assigned. When You'll Be Working: Monday - Friday: 8:00am - 5:00pm, with two days per week until 6:00pm. Full-time 40 hours a week. Rotating Saturdays: 9:30am - 2:00pm. Qualifications: A minimum of five (5) years experience in a contact center, quality assurance, training, or operations role, with demonstrated leadership responsibilities. A minimum of three (3) years experience in a supervisory or manager role. Certified Professional in Talent Development (CPTD) Bonus Points If You Have: Bachelor's degree in Business Administration or related field of study. What You’ll Bring: Knowledge of principles and processes for providing member services; including member needs assessment, meeting service standards and evaluation of member satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of employees and resources. Knowledge of the complete line of products and services offered; keeps up to date with mandatory training and requests additional training and/or development as needed. Ability to manage employee resources through motivating, developing and directing employees as they work and the best people for the job. Ability to manage projects simultaneously while meeting production/output goals and deadlines. Ability to conduct training, communicate, and make professional presentations. Ability to establish program goals and objectives that support the credit union’s strategic plan. Total Rewards: This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). Employees also have access to Life and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment. Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish For more information on Right to Work, please click here: Right to Work Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Equal Opportunity Employer Veterans/Disabled Equal Opportunity is the Law Posting Pay Transparency Nondiscrimination Posting When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.", "summaryDescription" : "Contact Center Training and Quality Operations Manager at Peak Credit Union. Skills: Operations management, Process improvement, Team leadership. Oversee daily operations. Manage training programs", "postedDate" : "2026-06-14T20:16:26.907", "createdAt" : "2026-06-14T20:16:26.907", "lastUpdated" : "2026-06-16T02:03:32.413", "ingestTimestamp" : "2026-06-14T20:16:26.907", "mongoId" : "6a2ceacb74d8ee00a0a72a65", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 84960, "salaryAnnualMax" : 127440, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Training program development", "Quality assurance programs", "Operations management", "Process improvement", "Team leadership", "Performance metrics", "Team management", "Vendor management", "Stakeholder management", "Resource planning", "Credit union operations" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051bcf292fd229cf05d08", "title" : "Components Engineer", "company" : "Neros Technologies", "salary" : { "min" : 80000.0, "max" : 130000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Torrance, California, United States", "locations" : [ "Torrance", "California", "United States" ], "timestamp" : "2026-06-16T05:28:33.441", "fingerprint" : "0ac17536fb7d21a8aaa7f972c4227bcf78bd26efdd9fc637243f6694e74a3994", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/nerostechnologies/jobs/5165067007", "externalId" : "5165067007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Torrance", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.8371392,-118.3413606" } ], "locationText" : "Torrance, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate's", "rawDescription" : "Who we are Neros is a defense technology company rebuilding America’s drone industrial base. We design and manufacture high-performance unmanned systems that are tested in combat, iterated at startup speed, and built at massive scale. Our team culture is fast, hands-on, and obsessed with closing the gap between design and deployment. As drones transform the character of warfare, Neros is delivering the systems the West needs to compete on the modern battlefield and deter the adversaries of democracy. We’re hiring engineers, operators, and builders who want to move fast, take on extreme ownership, and get capability into the hands of warfighters in months, not years. What you will be doing As a Components Engineer at Neros, you will be the steward of the component ecosystem our hardware team builds upon. You will own the creation, review, and lifecycle management of parts across our Altium libraries and ERP system, serving as the first point of review for new part selection and ensuring every component that enters our designs meets Neros' technical, sourcing, and regulatory requirements. Given our commitment to NDAA compliance and American manufacturing, you will play a meaningful role in ensuring our supply chain reflects those values. This is a detail-intensive, cross-functional role that sits at the intersection of engineering, procurement, and operations. Responsibilities Own the creation and maintenance of components in the Altium library, including schematic symbols, PCB footprints, and 3D models, ensuring accuracy and consistency across all hardware designs Manage component data entry and lifecycle status in the ERP system, maintaining accurate and up-to-date records for all active, approved, and obsolete parts Review new part requests from the engineering team, evaluating technical compliance, sourcing availability, supply chain risk, and regulatory status (NDAA, RoHS, REACH, conflict minerals) prior to approval Serve as the primary technical interface to component manufacturers, obtaining NDAA compliance documentation, reliability and safety data, and technical specifications not available in published datasheets Define and validate alternate part equivalencies, ensuring that all approved substitutions meet form, fit, and function requirements Manage component lifecycle events including end-of-life notifications, last-time-buy decisions, and replacement part qualification to protect supply continuity Support component selection across the hardware team, helping identify parts that align with Neros' NDAA compliance requirements and USA sourcing commitments Collaborate with procurement and operations teams to resolve component availability issues and support supply chain continuity You should have the following Background in electrical engineering or a closely related field Hands-on experience with Altium Designer, including schematic symbol creation, PCB footprint development, and 3D model integration Strong working knowledge of electronic components (passive components, ICs, connectors, discrete semiconductors) and the ability to read and interpret data sheets with a critical eye Experience with ERP systems for component data entry and management Exceptional attention to detail and a systematic, process-driven approach to data accuracy and compliance Familiarity with regulatory requirements relevant to electronic components, including RoHS, REACH, and NDAA Section 889 compliance Strong organizational skills with the ability to manage a high volume of part requests and competing priorities without sacrificing accuracy Nice to have Prior experience in a formal components engineering, PCB library management, or PCB layout role Familiarity with AVL/AML management and supply chain or procurement processes Experience managing component obsolescence and executing lifecycle mitigation strategies Familiarity with ITAR/EAR export control requirements Experience in a production electronics environment, particularly in defense, aerospace, or similarly regulated industries Associate's or Bachelor's degree in Electrical Engineering, Electronics Technology, or a related field US Salary Range $80,000 - $130,000 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are considered part of Neros' total compensation package. We’re an equal opportunity employer. We welcome all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.", "summaryDescription" : "Components Engineer at Neros Technologies", "postedDate" : "2026-06-15T23:20:22.606", "createdAt" : "2026-06-15T23:20:22.606", "lastUpdated" : "2026-06-16T05:28:33.441", "ingestTimestamp" : "2026-06-15T23:20:22.606", "mongoId" : "6a3051bcf292fd229cf05d08", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 130000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Defense Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c798e74d8ee00a0941d64", "title" : "Components Buyer", "company" : "Fanatics Collectibles", "industry" : "Retail", "salary" : { "min" : 400000.0, "max" : 650000.0, "currency" : "HKD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-Senior Components Buyer in E-Commerce in Hong Kong, adjusted for company size and industry." }, "location" : "Hong Kong", "locations" : [ "Hong Kong" ], "timestamp" : "2026-06-16T08:13:34.422", "fingerprint" : "8a940d7ea085523ba86c011e90767da097ba59093abd5092a45d28ac4e42d281", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticscollectibles/jobs/4208898009", "externalId" : "4208898009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hong Kong", "country" : "Hong Kong", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "22.2818333,114.1582831" } ], "locationText" : "Hong Kong, Hong Kong", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Senior", "professionalSkills" : [ "OEM sourcing", "Supplier management", "Production coordination", "Data analysis" ], "hardSkillsList" : [ "RFQ preparation", "Benchmarking", "Purchase order processing", "Invoice processing", "Shipment expediting", "Vendor performance tracking", "Purchasing record maintenance", "Supplier contract management", "Analytical reporting", "Shipment tracking", "Sample approval coordination", "Specification clarification", "Production concern clarification", "Project planning", "Project execution", "Timeline development", "Milestone tracking", "Deliverable tracking" ], "hardSkills" : [ { "name" : "RFQ preparation", "level" : "intermediate" }, { "name" : "Benchmarking", "level" : "intermediate" }, { "name" : "Purchase order processing", "level" : "intermediate" }, { "name" : "Invoice processing", "level" : "intermediate" }, { "name" : "Shipment expediting", "level" : "intermediate" }, { "name" : "Vendor performance tracking", "level" : "intermediate" }, { "name" : "Purchasing record maintenance", "level" : "intermediate" }, { "name" : "Supplier contract management", "level" : "intermediate" }, { "name" : "Analytical reporting", "level" : "intermediate" }, { "name" : "Shipment tracking", "level" : "intermediate" }, { "name" : "Sample approval coordination", "level" : "intermediate" }, { "name" : "Specification clarification", "level" : "intermediate" }, { "name" : "Production concern clarification", "level" : "intermediate" }, { "name" : "Project planning", "level" : "intermediate" }, { "name" : "Project execution", "level" : "intermediate" }, { "name" : "Timeline development", "level" : "intermediate" }, { "name" : "Milestone tracking", "level" : "intermediate" }, { "name" : "Deliverable tracking", "level" : "intermediate" } ], "majorSkills" : "Sourcing, Supplier management, Production coordination", "majorSkillsList" : [ "Sourcing", "Supplier management", "Production coordination" ], "coreResponsibilities" : "Attend walk throughs, Review forecasts, Monitor inventory for replenishment, Issue purchase orders, Process invoices for payment, Arrange shipments, Expedite shipments, Ensure quality, Ensure compliance, Collaborate with departments to find efficiencies, Act as liaison between vendor and internal customers, Prepare RFQ, Prepare benchmarking, Prepare purchase order for services, Prepare purchase order for materials, Source supplier based on internal customer needs, Ensure accurate invoice processing, Ensure timely invoice processing, Maintain costing file for assigned projects, Initiate RFQ’s against assigned products, Work with product management to ensure GIH dates, Work with product management to ensure GIH dates, Coordinate sample approvals for review, Clarify specification with vendor, Clarify specification with internal customers, Clarify production concern with vendor, Clarify production concern with internal customers, Track vendor performance, Report matrix for improvement, Maintain purchasing record, Maintain supplier contract database, Create analytical report as request, Track shipment, Expedite shipment, Coordinate CPSIA testing on required items, Assist manage project from planning through execution, Manage project from planning through execution, Ensure OTD, Coordinate cross-functional teams, Facilitate communication between stakeholders, Assist develop project timelines, Assist develop project milestones, Assist develop project deliverables, Track project progress, Adjust project progress as necessary", "teamCollaboration" : "Cross-functional teams; Internal customers; Global team", "projectManagementSkills" : [ "Project management", "Project planning", "Project execution", "Timeline development", "Milestone tracking", "Deliverable tracking" ], "domainKnowledge" : "Global supply chain; China manufacturing; Southeast Asia manufacturing; Exporting goods; OEM sourcing; Global standards", "domainList" : [ "global-supply-chain", "china-manufacturing", "southeast-asia-manufacturing", "exporting-goods", "oem-sourcing", "global-standards" ], "domainSpecificKnowledge" : [ "Global supply chain", "China manufacturing", "Southeast Asia manufacturing", "Exporting goods", "OEM sourcing", "Global standards" ], "toolProficiency" : [ "Excel", "Oracle ERP" ], "communicationSkills" : "Cross-functional communication; Cross-cultural communication", "documentationSkills" : "Purchasing record maintenance; Supplier contract database maintenance", "problemSolvingSkills" : "Problem-solving; Conflict-resolution", "specialRequirements" : "Experience working with manufacturers in China, Experience working with manufacturers in Southeast Asia, Exporting goods to US, Exporting goods to Europe", "outcomesObjectives" : "Ensure GIH dates are accurate; Ensure GIH dates are achieved; Report matrix for improvement; Ensure OTD", "qualificationsBasic" : "3 to 5 years related work experience, Proven OEM sourcing experience, Supplier management experience, Production coordination experience, Advanced Excel skills, Analytical skills, Problem-solving skills, Conflict-resolution skills, Ability to manage multiple projects & deadlines simultaneously, Excellent cross-functional communication skills, Excellent cross-cultural communication skills, Proactive, Able to work independently in a global team", "qualificationsPreferred" : "Experience with Oracle or similar ERP systems is a plus", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators. Role Summary Fanatics Collectibles is looking for a seasoned buyer to support our global supply chain. Buyers perform various purchasing functions within the Fanatics Collectibles business unit. This position is expected to own all areas related to the assigned product including but not limited to attending “walk throughs”, reviewing forecasts, monitoring inventory for replenishment, issuing purchase orders, processing invoices for payment, arranging and expediting shipments, ensuring quality/compliance, collaborating with departments to find efficiencies, and acting as liaison between vendor and internal customers. A successful candidate will have experience working with manufacturers in China and Southeast Asia to produce and export good to the US and Europe. This buyer role reports to the APAC Senior Manager of Sourcing. Buyer responsibilities: Prepare RFQ and benchmarking Prepare purchase order for services and materials Source supplier based on internal customer needs Ensure accurate and timely invoice processing Maintain costing file for assigned projects Initiate RFQ’s against assigned products Work with product management to ensure GIH date are accurate and achieved Coordinate sample approvals for review Clarify specification and production concern with vendor and internal customers Track vendor performance and report matrix for improvement (If US provide template) Maintain purchasing record and supplier contract database Create analytical report as request Track / Expedite shipment Coordinate CPSIA testing on required items Project Management Responsibilities Assist and manage project from planning through execution, and ensuring OTD Coordinate cross-functional teams, facilitating communication between stakeholders Assist develop project timelines, milestones, and deliverables, tracking progress and adjusting as necessary Qualifications 3 to 5 years related work experience Proven OEM sourcing, supplier management, and production coordination experience Able to independently manage supplier qualification, scorecards, compliance, and global standards Must: Advanced Excel skills (PivotTables, VLOOKUP, data analysis). Strong analytical, problem-solving, and conflict-resolution skills. Experience with Oracle or similar ERP systems is a strong plus. Ability to manage multiple projects & deadlines simultaneously. Excellent cross-functional and cross-cultural communication skills. Proactive, detail-oriented, and able to work independently in a global team. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Components Buyer at Fanatics Collectibles. Skills: Sourcing, Supplier management, Production coordination. Attend walk throughs. Review forecasts", "postedDate" : "2026-06-14T20:42:25.301", "createdAt" : "2026-06-14T20:42:25.301", "lastUpdated" : "2026-06-16T08:13:34.422", "ingestTimestamp" : "2026-06-14T20:42:25.301", "mongoId" : "6a2c798e74d8ee00a0941d64", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "RFQ preparation", "Benchmarking", "Purchase order processing", "Invoice processing", "Shipment expediting", "Vendor performance tracking", "Purchasing record maintenance", "Supplier contract management", "Analytical reporting", "Shipment tracking", "Sample approval coordination", "Specification clarification", "Production concern clarification", "Project planning", "Project execution", "Timeline development", "Milestone tracking", "Deliverable tracking", "Sourcing", "Supplier management", "Production coordination", "OEM sourcing", "Data analysis", "Project management", "Global supply chain", "China manufacturing", "Southeast Asia manufacturing", "Exporting goods", "Global standards", "Excel", "Oracle ERP" ], "skillCount" : 31, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d16e774d8ee00a0aea509", "title" : "Agent: Inbound Contact Customer Center", "company" : "Bidvest Bank", "industry" : "Banking", "salary" : { "min" : 130000.0, "max" : 180000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry level Agent: Inbound Contact Customer Center in Johannesburg, South Africa, with adjustments for the banking industry and company size." }, "location" : "Johannesburg, Braamfontein, ZA", "locations" : [ "Johannesburg", "Braamfontein", "ZA" ], "timestamp" : "2026-06-16T03:38:16.088", "fingerprint" : "8ff9e7f7e746133e9b7617d1282b185f4da4590abec8302dbe257ca9e6d1e980", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://bidvestbank.breezy.hr/p/e1f1a5f03b4a-agent-inbound-contact-customer-center-braamfontein", "externalId" : "e1f1a5f03b4a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Johannesburg", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.2050000,28.0497220" } ], "locationText" : "Johannesburg, Gauteng, South Africa", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Handle customer relationships, Build relationships with bank customers, Handle inbound telephonic communication, Handle online communication, Handle email communication, Ensure quality of service exceeds expectations", "communicationSkills" : "Telephonic communication; Online communication; Email communication", "workSiteFlexibility" : "Onsite", "rawDescription" : "PRIMARY PURPOSE The successful incumbent will be responsible for handling and building strong relationships with the Bank customers through inbound telephonic, online and email communication /interaction with Bidvest Bank Clients. Ensures the quality of service exceeds customer expectations and est", "summaryDescription" : "Agent: Inbound Contact Customer Center at Bidvest Bank. Handle customer relationships. Build relationships with bank customers", "createdAt" : "2026-06-14T19:43:21.319", "lastUpdated" : "2026-06-16T03:38:16.088", "ingestTimestamp" : "2026-06-14T19:43:21.319", "mongoId" : "6a2d16e774d8ee00a0aea509", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6bf174d8ee00a0915e91", "title" : "Engenheiro de Contact Center (CCaas)", "company" : "BTG Pactual", "industry" : "Banking", "salary" : { "min" : 130000.0, "max" : 195000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline compensation for a Mid-level Contact Center Engineer in FinTech in Rio de Janeiro, Brazil, adjusted for seniority and company size." }, "location" : "BR - RIO DE JANEIRO", "locations" : [ "BR - RIO DE JANEIRO", "SAO PAULO", "TELETRABLHO" ], "certifications" : [ "Certificações NICE", "Certificações Genesys" ], "timestamp" : "2026-06-15T08:49:28.315", "fingerprint" : "f2aef52a0edb37d1977b86c41869c95dae8e477dc63d20de525b2f2c21f25ed6", "source" : "greenhouse", "language" : "pt", "applyUrl" : "https://carreiras.btgpactual.com/vagas?gh_jid=6017209004", "externalId" : "6017209004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rio de Janeiro", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-22.9110137,-43.2093727" } ], "locationText" : "Rio de Janeiro, Brazil", "employmentType" : "FULL_TIME", "technicalSkills" : "NICE CXone, Genesys Cloud, URA, APIs REST, Webhooks, IA conversacional", "professionalSkills" : [ "Business Cases", "Arquitetura", "Infraestrutura Cloud" ], "hardSkillsList" : [ "Roteamento omnichannel", "Suporte N2/N3" ], "hardSkills" : [ { "name" : "Roteamento omnichannel", "level" : "intermediate" }, { "name" : "Suporte N2/N3", "level" : "intermediate" } ], "majorSkills" : "NICE CXone, Genesys Cloud, Omnichannel, URA", "majorSkillsList" : [ "NICE CXone", "Genesys Cloud", "Omnichannel", "URA" ], "coreResponsibilities" : "Conduzir projetos técnicos, Desenvolver URAs, Desenvolver roteamento omnichannel, Desenvolver jornadas de atendimento, Implementar integrações via API, Atuar como N2/N3, Interface com fabricantes, Atuar com inovação, Conduzir Provas de Conceito", "domainKnowledge" : "Contact Center; Omnichannel; Cloud-native architecture", "domainList" : [ "contact-center", "omnichannel", "cloud-native-architecture" ], "domainSpecificKnowledge" : [ "Contact Center", "Omnichannel", "Cloud-native architecture" ], "innovationCreativity" : "Provas de Conceito", "problemSolvingSkills" : "Troubleshooting avançado", "qualificationsBasic" : "Experiência com NICE CXone, Experiência com Genesys Cloud, Conhecimento de URA, Roteamento omnichannel, Suporte N2/N3", "qualificationsPreferred" : "APIs REST, Webhooks, Integrações com CRM, Experiência com bots, IA conversacional, Certificações NICE, Certificações Genesys", "rawDescription" : "Atuar como Engenheiro de Contact Center, responsável pela implantação, evolução e sustentação de soluções omnichannel (NICE CXone e Genesys Cloud), garantindo disponibilidade, performance e evolução contínua. No seu dia a dia: Conduzir projetos técnicos ponta a ponta (design à implantação). Desenvolver URAs, roteamento omnichannel e jornadas de atendimento. Implementar integrações via API com CRM e sistemas corporativos. Atuar como N2/N3 em troubleshooting avançado (URA, routing, APIs). Interface com fabricantes para incidentes críticos e RCA. Atuar com inovação e conduzir Provas de Conceito. Esperamos de você: Essencial: Experiência com NICE CXone e/ou Genesys Cloud. Conhecimento de URA (DTMF, bots, voicebots). Roteamento omnichannel (voz e canais digitais). Experiência como suporte N2/N3. Diferenciais: APIs REST, Webhooks, integrações com CRM Experiência com bots e IA conversacional Certificações NICE / Genesys Perfil desejado: Perfil hands-on e autonomia técnica Capacidade de conduzir discussões técnicas com fornecedores Conhecimento para elaboração de Business Cases Visão de arquitetura e infraestrutura Cloud Benefícios: Participação nos Lucros e Resultados (PLR); Auxílio Alimentação e Refeição; Plano Médico; Plano Odontológico; Auxílio Creche/Babá; Vale Transporte; WellHub; TotalPass; Programa de Apoio Pessoal (EAP); Planos por adesão como Previdência Privada e Seguro de Vida; Desconto em Farmácia; Programa de Nutrição; Programa de Gestantes; Licença Maternidade e Paternidade Estendida – empresa Cidadã.", "summaryDescription" : "Engenheiro de Contact Center (CCaas) at BTG Pactual. Skills: NICE CXone, Genesys Cloud, Omnichannel, URA. Conduzir projetos técnicos. Desenvolver URAs", "postedDate" : "2026-06-14T09:38:39.064", "createdAt" : "2026-06-14T09:38:39.064", "lastUpdated" : "2026-06-15T08:49:28.315", "ingestTimestamp" : "2026-06-14T09:38:39.064", "mongoId" : "6a2c6bf174d8ee00a0915e91", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Roteamento omnichannel", "Suporte N2/N3", "NICE CXone", "Genesys Cloud", "Omnichannel", "URA", "Business Cases", "Arquitetura", "Infraestrutura Cloud", "Contact Center", "Cloud-native architecture", "Certificações NICE", "Certificações Genesys" ], "skillCount" : 13, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706987fc9a711f0f6fe22", "title" : "HR Contact Center Associate with Dutch and English", "company" : "Amazon Czech Republic Services s.r.o. - G88", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level HR Contact Center Associate with Dutch and English in Prague, Czech Republic, based on 2024-2025 market data for the E-Commerce industry." }, "location" : "CZE", "locations" : [ "CZE" ], "timestamp" : "2026-06-15T07:27:58.310", "fingerprint" : "1459037b23f5a68c9ba15dc82a64504fd6a3b03dfb03ec5c760e94c31a5fc8fa", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052308/apply", "externalId" : "83ea388c-bc55-4fd6-9bec-e5977d4d5941", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Slovakia", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Poland; Slovakia; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Employee life-cycle", "Data management", "Onboarding", "Terminations" ], "hardSkillsList" : [ "HR queries", "Payroll processing", "Leave processing", "Absence reporting" ], "hardSkills" : [ { "name" : "HR queries", "level" : "intermediate" }, { "name" : "Payroll processing", "level" : "intermediate" }, { "name" : "Leave processing", "level" : "intermediate" }, { "name" : "Absence reporting", "level" : "intermediate" } ], "majorSkills" : "Dutch language, English language, Customer support", "majorSkillsList" : [ "Dutch language", "English language", "Customer support" ], "coreResponsibilities" : "Handle HR queries in Dutch, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate unresolved queries, Take ownership of employee contacts, Resolve employee contacts, Identify gaps in documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate with employees, Explain queries, Resolve employee concerns, Seek employee feedback, Improve levels of service, Work rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Standard operating procedures", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Rotational shifts, Weekends, Bank holidays", "outcomesObjectives" : "High degree of customer focus", "qualificationsBasic" : "Proficiency in Dutch, Proficiency in English, Computer skills", "qualificationsPreferred" : "Work experience in administration, Work experience in customer service, Work experience in HR environment, Proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in fast-paced environment", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Responsibilities: - Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Key job responsibilities Basic Qualifications: Basic qualifications: - Very good proficiency in written and verbal in Dutch (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: Preferred qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Dutch and English at Amazon Czech Republic Services s.r.o. - G88. Skills: Dutch language, English language, Customer support. Handle HR queries in Dutch. Handle HR queries in English", "postedDate" : "2026-06-13T20:10:14.508", "createdAt" : "2026-06-13T20:10:14.508", "lastUpdated" : "2026-06-15T07:27:58.310", "ingestTimestamp" : "2026-06-13T20:10:14.508", "mongoId" : "68b706987fc9a711f0f6fe22", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052308/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "HR queries", "Payroll processing", "Leave processing", "Absence reporting", "Dutch language", "English language", "Customer support", "Customer service", "Employee life-cycle", "Data management", "Onboarding", "Terminations", "Benefits", "Payroll", "Leave of absence", "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3066adf292fd229cfb4593", "title" : "Enterprise Coverage and Business Development, Broker Dealer - Senior Vice President / Managing Director", "company" : "iCapital", "industry" : "FinTech", "salary" : { "min" : 200000.0, "max" : 240000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T07:30:13.899", "fingerprint" : "ff960a7a7ae61835e81bedf79b49f24912a059d84da0b6dfcae5487895ee4fc7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/icapitalnetwork/jobs/8592964002", "externalId" : "8592964002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 12, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Business development", "Client relationship management", "Sales strategy" ], "hardSkillsList" : [ "Sales forecasting", "Pipeline management" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" } ], "majorSkills" : "Enterprise coverage, Business development, Broker-dealer sales", "majorSkillsList" : [ "Enterprise coverage", "Business development", "Broker-dealer sales" ], "coreResponsibilities" : "Develop and execute strategies to expand iCapital's enterprise, Drive new business development initiatives within the broker-dealer, Cultivate and manage strategic relationships with key stakeholders, Achieve and exceed revenue targets and business objectives, Collaborate with internal teams to ensure seamless client, Represent iCapital at industry events and conferences", "teamCollaboration" : "Internal teams; Broker-dealer partners", "domainKnowledge" : "Broker-dealer industry; Alternative investments; Financial services distribution", "domainList" : [ "broker-dealer-industry", "alternative-investments", "financial-services-distribution" ], "domainSpecificKnowledge" : [ "Broker-dealer industry", "Alternative investments", "Financial services distribution" ], "communicationSkills" : "Executive presentations; Client negotiations", "outcomesObjectives" : "Expand enterprise coverage; Drive new business; Achieve revenue targets", "qualificationsBasic" : "12+ years of experience in enterprise coverage and business development, Proven track record of success in the broker-dealer space", "qualificationsPreferred" : "Experience with alternative investments, Existing relationships with key decision-makers at broker-dealers", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "iCapital is seeking a seasoned relationship management and business development leader with deep experience in alternative investments to help expand the enterprise presence within the U. S. wealth management ecosystem, particularly across Independent Broker Dealers (IBD). This role will understand the nuances of private market investing and can translate that expertise into strategic partnerships, product adoption, and long-term growth. The ideal candidate will be at the forefront of driving engagement with key stakeholders, shaping go-to-market strategies, and delivering differentiated solutions that align with the evolving needs of wealth managers and their clients. Responsibilities Strengthen and expand relationships with independent broker dealers, focusing on firms actively engaged in, or seeking exposure to private equity, private credit, real assets, and hedge fund strategies. Serve as a strategic advisor to senior stakeholders, helping them navigate the complexities of alternative investments and integrate iCapital’s platform into their broader wealth offering. Lead enterprise-level initiatives that promote the adoption of iCapital’s technology and investment solutions, with a focus on scalability, compliance, and operational efficiency. Identify and execute growth opportunities, including new product introductions, platform enhancements, and cross-channel collaboration. Partner with internal teams such as Sales, Investment Product, Technology, Legal, and Marketing to ensure alignment on client strategy and execution. Develop and deliver high-impact presentations and analysis that support client engagement, internal planning, and strategic decision-making. Collaborate with the Client Solutions team to define and track key performance indicators that measure success across client relationships and business initiatives. Qualifications 12+ years of experience in relationship management, enterprise sales, or business development within the alternative investment or fintech space Knowledge of private market strategies, fund structures, distribution models, and regulatory considerations Able to manage complex relationships across wealth management firms, with a focus on enterprise-level engagement Experience working with or within Independent Broker Dealers, RIAs, or wirehouse platforms Maintain a track record of driving adoption of investment platforms or technology solutions with strategic thinking capabilities Excellent communication and presentation skills, with the ability to distill complex investment concepts into actionable insights Comfortable operating in a fast-paced, entrepreneurial environment with a high degree of autonomy Series 7 and 63 licenses are preferred Benefits The base salary range for this role is $200,000 to $240,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.", "summaryDescription" : "Enterprise Coverage and Business Development, Broker Dealer - Senior Vice President / Managing Director at iCapital. Skills: Enterprise coverage, Business development, Broker-dealer sales. Develop and execute strategies to expand iCapital's enterprise. Drive new business development initiatives within the broker-dealer", "postedDate" : "2026-06-15T23:24:12.821", "createdAt" : "2026-06-15T23:24:12.821", "lastUpdated" : "2026-06-16T07:30:13.899", "ingestTimestamp" : "2026-06-15T23:24:12.821", "mongoId" : "6a3066adf292fd229cfb4593", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 240000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Pipeline management", "Enterprise coverage", "Business development", "Broker-dealer sales", "Client relationship management", "Sales strategy", "Broker-dealer industry", "Alternative investments", "Financial services distribution" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ea00d74d8ee00a0e40350", "title" : "Vice President Contact Center", "company" : "Truliant", "location" : "Winston-Salem, NC", "locations" : [ "Winston-Salem, NC", "United States of America" ], "certifications" : [ ], "timestamp" : "2026-06-15T10:32:19.151", "fingerprint" : "b2adb94b1865057c784e8cfa228872758f0d4fbc192c487f139885298cb89438", "source" : "workday", "applyUrl" : "https://truliantfcu.wd1.myworkdayjobs.com/External/job/Winston-Salem-NC/Vice-President-Contact-Center_R1344", "externalId" : "R1344", "industryFunction" : { }, "locationPoint" : "36.09986,-80.24422", "structuredLocations" : [ { "city" : "Winston-Salem", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Winston-Salem, North Carolina, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Director", "technicalSkills" : "Genesys Cloud CX", "professionalSkills" : [ "Sound understanding of standard concepts, practices, procedures, regulations, and compliance requirements within a member contact center environment, as well as services offered by the credit union. Knowledge of regulatory expectations related to member communications, data privacy, consumer protection, and operational risk." ], "hardSkillsList" : [ "AI adoption", "digital transformation", "budget management", "financial acumen", "operational performance", "workforce planning", "vendor management", "omni-channel service delivery", "digital member experience", "AI capabilities", "AI technologies", "AI trends", "AI use", "AI", "contact center operations", "member contact center environment", "member communications", "data privacy", "consumer protection", "operational risk" ], "softSkillsList" : [ "accountability, engagement, continuous improvement, member-centricity, tactful, mature, flexible, compassionate leadership style" ], "hardSkills" : [ { "name" : "AI adoption", "level" : "intermediate" }, { "name" : "digital transformation", "level" : "intermediate" }, { "name" : "budget management", "level" : "intermediate" }, { "name" : "financial acumen", "level" : "intermediate" }, { "name" : "operational performance", "level" : "intermediate" }, { "name" : "workforce planning", "level" : "intermediate" }, { "name" : "vendor management", "level" : "intermediate" }, { "name" : "omni-channel service delivery", "level" : "intermediate" }, { "name" : "digital member experience", "level" : "intermediate" }, { "name" : "AI capabilities", "level" : "intermediate" }, { "name" : "AI technologies", "level" : "intermediate" }, { "name" : "AI trends", "level" : "intermediate" }, { "name" : "AI use", "level" : "intermediate" }, { "name" : "AI", "level" : "intermediate" }, { "name" : "contact center operations", "level" : "intermediate" }, { "name" : "member contact center environment", "level" : "intermediate" }, { "name" : "member communications", "level" : "intermediate" }, { "name" : "data privacy", "level" : "intermediate" }, { "name" : "consumer protection", "level" : "intermediate" }, { "name" : "operational risk", "level" : "intermediate" } ], "softSkills" : [ { "name" : "accountability, engagement, continuous improvement, member-centricity, tactful, mature, flexible, compassionate leadership style" } ], "majorSkills" : "AI adoption, digital transformation, omni-channel service delivery, member experience, operational efficiency", "majorSkillsList" : [ "AI adoption, digital transformation, omni-channel service delivery, member experience, operational efficiency" ], "coreResponsibilities" : "Provides strategic and operational leadership for Truliant’s omni‑channel contact center, with a focus on AI‑enabled member experience, digital engagement, and operational efficiency. Sets and executes the future-state vision of the contact center across voice, web chat, email, and SMS, ensuring an exceptional, consistent, and secure member experience. Leads the adoption of artificial intelligence to enhance agent performance, improve member satisfaction, optimize capacity, and reduce cost to serve, while ensuring responsible, compliant, and transparent use of AI technologies. Contributes to enterprise strategy and long-term planning related to member experience, service delivery, and digital transformation. Defines and executes the contact center vision and roadmap, aligning people, process, technology, and data with overall member access and growth strategies. Establishes governance, policies, and performance frameworks to ensure regulatory compliance, operational resilience, data security, and ethical AI use. Leads the design, implementation, and optimization of AI capabilities, including virtual assistants, agent assist tools, intelligent routing, predictive analytics, and automation. Manages the transition from voice-first to digital-first member interactions while ensuring seamless escalation to live agents. Partners with IT, Digital, Data, Risk, and Compliance teams to deploy AI technologies that improve efficiency while maintaining trust and transparency. Defines and monitors success metrics for AI and operational performance, including containment, handle time, quality, productivity, and member satisfaction. Oversees day-to-day contact center operations across all channels, ensuring service levels, quality standards, and KPIs are consistently achieved. Drives performance across key metrics, including service level, member satisfaction, quality, productivity, attrition, digital adoption, first contact resolution, and cost to serve. Leverages analytics and insights to optimize staffing models, scheduling, workflows, and channel mix. Ensures a consistent, high-quality, bilingual (English/Spanish) member experience across all contact center touchpoints. Provides executive oversight of contact center platforms and partners, including Genesys Cloud CX and its AI and analytics capabilities. Manages vendor relationships, including evaluation, negotiation, and contract oversight to support scalability, innovation, and cost efficiency. Stays current on emerging technologies, AI trends, and best practices to continuously improve performance and member outcomes. Develops and manages the contact center budget, including operating expenses, technology investments, and vendor costs. Owns financial and operational performance, identifying risks, barriers, and opportunities while ensuring ROI and long-term sustainability. Builds and leads a high-performing leadership team, driving change management and successful adoption of new technologies and processes. Fosters a culture of continuous improvement, accountability, and member-centricity while overseeing workforce planning, hiring, performance management, and employee development.", "teamCollaboration" : "Partners with IT, Digital, Data, Risk, and Compliance teams to deploy AI technologies that improve efficiency while maintaining trust and transparency. Works effectively with diverse personalities at all organizational levels, including executive leadership and the Board of Directors.", "projectManagementSkills" : [ "risk management", "stakeholder management", "OKRs" ], "toolProficiency" : [ "Microsoft Office Suite, Power BI, Tableau" ], "communicationSkills" : "English; verbal; written", "continuousLearning" : "Stays current on emerging technologies, AI trends, and best practices to continuously improve performance and member outcomes.", "innovationCreativity" : "Leads the design, implementation, and optimization of AI capabilities, including virtual assistants, agent assist tools, intelligent routing, predictive analytics, and automation. Drives performance across key metrics, including service level, member satisfaction, quality, productivity, attrition, digital adoption, first contact resolution, and cost to serve. Leverages analytics and insights to optimize staffing models, scheduling, workflows, and channel mix.", "problemSolvingSkills" : "root cause analysis; data analysis; capacity planning", "specialRequirements" : "Must have a sound understanding of standard concepts, practices, procedures, regulations, and compliance requirements within a member contact center environment, as well as services offered by the credit union. Must have knowledge of regulatory expectations related to member communications, data privacy, consumer protection, and operational risk. Must have the proven ability to balance exceptional member experience with operational performance and financial outcomes. Must be able to lead and motivate teams and foster a culture of accountability, engagement, and continuous improvement. Must have a deep understanding of modern contact center operations, omni‑channel service delivery, and digital member experience. Must have knowledge of web chat, conversational AI, virtual agents, agent assist tools, intelligent routing, analytics, and workflow automation. Must have the ability to apply technology effectively to financial products and service delivery to improve efficiency, scalability, and member outcomes. Must possess the ability to communicate, initiate, and lead change, maintaining a positive attitude while explaining and supporting organizational decisions, directions, and procedures. Must have project management and multi‑tasking skills, with the ability to manage multiple initiatives concurrently and meet time‑sensitive deadlines. Must be flexible and able to shift resources and priorities as business needs evolve. Must have excellent communication skills in English, both verbal and written. Must possess superior interpersonal skills and the ability to work effectively with diverse personalities at all organizational levels, including executive leadership and the Board of Directors. Must be tactful, mature, flexible, and compassionate leadership style. Must have financial acumen, including budgeting, forecasting, and ROI analysis. Must be resourceful, well organized, and detail‑oriented. Must have good reasoning abilities and sound judgment. Must have the ability to make recommendations and resolve problems using judgment consistent with standards, practices, policies, procedures, and applicable laws and regulations. Must be able to maintain confidentiality at all times. Should possess a commitment to providing excellent service to Truliant’s members and employees.", "outcomesObjectives" : "Drives performance across key metrics, including service level, member satisfaction, quality, productivity, attrition, digital adoption, first contact resolution, and cost to serve. Owns financial and operational performance, identifying risks, barriers, and opportunities while ensuring ROI and long-term sustainability.", "qualificationsBasic" : "Bachelor’s degree in Business, Finance, Technology, or a related field. Minimum of 7–10 years of progressive leadership experience in contact center, customer experience, or digital service environments. Prior senior leadership experience required. Experience with consultative sales management processes and practices. Demonstrated experience leading AI adoption or digital transformation in a contact center or customer experience environment. Proven track record of product, process, or technology development and implementation. Ability to apply technology effectively to financial products and service delivery to improve efficiency, scalability, and member outcomes. Ability to communicate, initiate, and lead change, maintaining a positive attitude while explaining and supporting organizational decisions, directions, and procedures. Project management and multi-tasking skills, with the ability to manage multiple initiatives concurrently and meet time-sensitive deadlines. Flexibility and ability to shift resources and priorities as business needs evolve. Excellent communication skills in English, both verbal and written. Superior interpersonal skills. Tactful, mature, flexible, and compassionate leadership style. Financial acumen, including budgeting, forecasting, and ROI analysis. Resourceful, well organized, and detail-oriented. Good reasoning abilities and sound judgment. Ability to make recommendations and resolve problems using judgment consistent with standards, practices, policies, procedures, and applicable laws and regulations. Ability to maintain confidentiality at all times. Commitment to providing excellent service to Truliant’s members and employees.", "qualificationsPreferred" : "Master’s degree or advanced degree preferred. Experience with Genesys Cloud CX and related AI capabilities preferred. Experience with AI-enabled contact center platforms, digital channels, vendor management, and large-scale transformation initiatives strongly preferred.", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. **Purpose of the Job** The Vice President Contact Center provides strategic and operational leadership for Truliant’s omni‑channel contact center, with a strong focus on AI‑enabled member experience, digital engagement, and operational efficiency. This role is responsible for setting and executing the future‑state vision of the contact center across voice, web chat, email, and SMS, while ensuring an exceptional, consistent, and secure member experience. A key priority of this position is leading the adoption of artificial intelligence to enhance agent performance, improve member satisfaction, optimize capacity, and reduce cost to serve, while ensuring responsible, compliant, and transparent use of AI technologies. As a member of the Senior Management Team (SMT), the VP plays a critical role in advancing Truliant’s mission of meeting the financial needs of its member‑owners through scalable, data‑driven, and technology‑enabled service delivery. **Essential Functions and Responsibilities** * Serves as a member of the Senior Management Team (SMT), contributing to enterprise strategy and long-term planning related to member experience, service delivery, and digital transformation. * Defines and executes the contact center vision and roadmap, aligning people, process, technology, and data with overall member access and growth strategies. * Establishes governance, policies, and performance frameworks to ensure regulatory compliance, operational resilience, data security, and ethical AI use. * Leads the design, implementation, and optimization of AI capabilities, including virtual assistants, agent assist tools, intelligent routing, predictive analytics, and automation. * Manages the transition from voice-first to digital-first member interactions while ensuring seamless escalation to live agents. * Partners with IT, Digital, Data, Risk, and Compliance teams to deploy AI technologies that improve efficiency while maintaining trust and transparency. * Defines and monitors success metrics for AI and operational performance, including containment, handle time, quality, productivity, and member satisfaction. * Oversees day-to-day contact center operations across all channels, ensuring service levels, quality standards, and KPIs are consistently achieved. * Drives performance across key metrics, including service level, member satisfaction, quality, productivity, attrition, digital adoption, first contact resolution, and cost to serve. * Leverages analytics and insights to optimize staffing models, scheduling, workflows, and channel mix. * Ensures a consistent, high-quality, bilingual (English/Spanish) member experience across all contact center touchpoints. * Provides executive oversight of contact center platforms and partners, including Genesys Cloud CX and its AI and analytics capabilities. * Manages vendor relationships, including evaluation, negotiation, and contract oversight to support scalability, innovation, and cost efficiency. * Stays current on emerging technologies, AI trends, and best practices to continuously improve performance and member outcomes. * Develops and manages the contact center budget, including operating expenses, technology investments, and vendor costs. * Owns financial and operational performance, identifying risks, barriers, and opportunities while ensuring ROI and long-term sustainability. * Builds and leads a high-performing leadership team, driving change management and successful adoption of new technologies and processes. * Fosters a culture of continuous improvement, accountability, and member-centricity while overseeing workforce planning, hiring, performance management, and employee development. **Other Duties and Responsibilities** * Perform additional duties and special projects as assigned. **Knowledge, Skills, and Abilities** * Must have a sound understanding of standard concepts, practices, procedures, regulations, and compliance requirements within a member contact center environment, as well as services offered by the credit union. * Must have knowledge of regulatory expectations related to member communications, data privacy, consumer protection, and operational risk. * Must have the proven ability to balance exceptional member experience with operational performance and financial outcomes. * Must be able to lead and motivate teams and foster a culture of accountability, engagement, and continuous improvement. * Must have a deep understanding of modern contact center operations, omni‑channel service delivery, and digital member experience. * Must have strong knowledge of web chat, conversational AI, virtual agents, agent assist tools, intelligent routing, analytics, and workflow automation. * Must have the ability to apply technology effectively to financial products and service delivery to improve efficiency, scalability, and member outcomes. * Must possess the ability to communicate, initiate, and lead change, maintaining a positive attitude while explaining and supporting organizational decisions, directions, and procedures. * Must have strong project management and multi‑tasking skills, with the ability to manage multiple initiatives concurrently and meet time‑sensitive deadlines. * Must be flexible and able to shift resources and priorities as business needs evolve. * Must have excellent communication skills in English, both verbal and written. * Must possess superior interpersonal skills and the ability to work effectively with diverse personalities at all organizational levels, including executive leadership and the Board of Directors. * Must be tactful, mature, flexible, and compassionate leadership style. * Must have strong financial acumen, including budgeting, forecasting, and ROI analysis. * Must be resourceful, well organized, and detail‑oriented. * Must have good reasoning abilities and sound judgment. * Must have the ability to make recommendations and resolve problems using judgment consistent with standards, practices, policies, procedures, and applicable laws and regulations. * Must be able to maintain confidentiality at all times. * Should possess a strong commitment to providing excellent service to Truliant’s members and employees. **Physical Requirements** * Ability to work in a general office environment. * Prolonged periods of sitting and computer use. * Occasional standing, walking, bending, and lifting (up to 10 pounds). * Moderate travel as required. **Education and Background** * Bachelor’s degree in Business, Finance, Technology, or a related field required; Master’s degree or advanced degree preferred. * Minimum of 7–10 years of progressive leadership experience in contact center, customer experience, or digital service environments. * Prior senior leadership experience required. * Must have experience with consultative sales management processes and practices. * Must have demonstrated experience leading AI adoption or digital transformation in a contact center or customer experience environment. * Must have a proven track record of product, process, or technology development and implementation. * Experience with Genesys Cloud CX and related AI capabilities preferred * Experience with AI‑enabled contact center platforms, digital channels, vendor management, and large‑scale transformation initiatives strongly preferred. If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant! As a member of the Truliant family, you will enjoy the following full time benefits: * No-cost employee Medical, dental, vision coverage * Prescription benefits (including mail order) * Paid holidays and Paid Time Off (PTO) * 401(k) plan with contribution matching * Paid community involvement volunteers hours * Paid group life Insurance * Teammate loan discounts * Tuition reimbursement * Short and long-term disability * Health & Wellness program * Teledoc (physician video conferencing) * Onsite fitness facilities or health club reimbursement * Employee Assistance Program (EAP) * Medical flexible spending account * Dependent care flexible spending account", "summaryDescription" : "Vice President Contact Center at Truliant. Skills: AI adoption, digital transformation, omni-channel service delivery, member experience, operational efficiency. Provides strategic and operational leadership for Truliant’s omni‑channel contact center, with a focus on AI‑enabled member experience, digital engagement, and operational efficiency. Sets and executes the future-state vision of the contact center across voice, web chat, email, and SMS, ensuring an exceptional, consistent, and secure me", "postedDate" : "2026-06-12T20:57:14.501", "createdAt" : "2026-06-14T20:57:14.456", "lastUpdated" : "2026-06-15T10:32:19.151", "ingestTimestamp" : "2026-06-14T20:57:14.456", "mongoId" : "6a2ea00d74d8ee00a0e40350", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://truliantfcu.wd1.myworkdayjobs.com/External/job/Winston-Salem-NC/Vice-President-Contact-Center_R1344", "hasSalary" : false, "allSkills" : [ "AI adoption", "digital transformation", "budget management", "financial acumen", "operational performance", "workforce planning", "vendor management", "omni-channel service delivery", "digital member experience", "AI capabilities", "AI technologies", "AI trends", "AI use", "AI", "contact center operations", "member contact center environment", "member communications", "data privacy", "consumer protection", "operational risk", "accountability, engagement, continuous improvement, member-centricity, tactful, mature, flexible, compassionate leadership style", "AI adoption, digital transformation, omni-channel service delivery, member experience, operational efficiency", "Sound understanding of standard concepts, practices, procedures, regulations, and compliance requirements within a member contact center environment, as well as services offered by the credit union. Knowledge of regulatory expectations related to member communications, data privacy, consumer protection, and operational risk.", "risk management", "stakeholder management", "OKRs", "Microsoft Office Suite, Power BI, Tableau" ], "skillCount" : 27, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "executive", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "693072a270f0b99d58ffb543", "title" : "HR Contact Center Associate with Italian and English", "company" : "Amazon Development Center (Romania) S.R.L. - A91", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level HR Contact Center Associates in Prague, Czech Republic, adjusted for the e-commerce industry and remote work." }, "location" : "ROU", "locations" : [ "ROU" ], "timestamp" : "2026-06-15T00:53:59.600", "fingerprint" : "095e5b0807e56617063f22d1863c0d98f0a5d1e6ffa569a2ad3997645e78ae9f", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3108815/apply", "externalId" : "8185a0c8-507b-4df2-a1c1-d73c5266782f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Romania", "continent" : "eu", "workMode" : "remote" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Employee relations", "Talent management", "HR processes", "Organizational development" ], "hardSkillsList" : [ "Case management systems" ], "softSkillsList" : [ "Interpersonal skills", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Case management systems", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "Italian language, English language, HR support", "majorSkillsList" : [ "Italian language", "English language", "HR support" ], "coreResponsibilities" : "Handle HR queries in Italian and English, Resolve HR queries by referring to documentation, Escalate queries that cannot be resolved, Take ownership of employee contacts, Resolve contacts with customer focus, Identify gaps in supporting documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate with employees verbally, Communicate with employees in writing, Explain employee life-cycle queries, Resolve employee life-cycle queries, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays, Process absence reporting requests", "teamCollaboration" : "Internal customers; Team Manager", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations; Absence reporting", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations", "absence-reporting" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Absence reporting" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "Rotational shifts, Weekend work, Weekday work, Bank holiday work, Home office requirements, Quiet and private place to work, Reliable internet connection", "outcomesObjectives" : "Resolve HR queries; Improve levels of service", "qualificationsBasic" : "Proficiency in Italian (B2 CEFR), Proficiency in English (B2 CEFR), Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Work experience in administration, Work experience in customer service/call center, Work experience in HR environment, Proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Romania, Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Italian and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities Responsibilities: - Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Home Office Requirements: - A quiet and private place to work where you will not be disturbed. - Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. Basic Qualifications: - Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Italian and English at Amazon Development Center (Romania) S.R.L. - A91. Skills: Italian language, English language, HR support. Handle HR queries in Italian and English. Resolve HR queries by referring to documentation", "postedDate" : "2026-06-13T08:51:24.424", "createdAt" : "2026-06-13T08:51:24.424", "lastUpdated" : "2026-06-15T00:53:59.600", "ingestTimestamp" : "2026-06-13T08:51:24.424", "mongoId" : "693072a270f0b99d58ffb543", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3108815/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Case management systems", "Interpersonal skills", "Problem-solving skills", "Italian language", "English language", "HR support", "Employee relations", "Talent management", "HR processes", "Organizational development", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Absence reporting", "Windows", "Microsoft Office", "Outlook", "Live chat" ], "skillCount" : 22, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68c2e43bf8b1b0376634c8eb", "title" : "HR Contact Center Associate with Italian and English", "company" : "Amazon Czech Republic Services s.r.o.", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 550000.0, "max" : 750000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for entry-level HR Contact Center Associates in Prague, Czech Republic, adjusted for the e-commerce industry and remote work." }, "location" : "Prague, Prague, CZE", "locations" : [ "Prague, Prague, CZE" ], "timestamp" : "2026-06-15T01:33:23.034", "fingerprint" : "5d1b92f50b504db7d4a4f4df1d6e36d5d3869da5dd1e689d7846568c9ad15194", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3072007/apply", "externalId" : "d8ce0717-3e08-4e18-a3b3-36ee22284ae2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "state" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0864234,14.4156772" }, { "country" : "Romania", "continent" : "eu", "workMode" : "remote" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Prague, Czech Republic; Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer focus", "Service improvement" ], "hardSkillsList" : [ "Employee life-cycle queries", "Absence reporting" ], "softSkillsList" : [ "Interpersonal skills", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Employee life-cycle queries", "level" : "intermediate" }, { "name" : "Absence reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "Italian language, English language, HR support", "majorSkillsList" : [ "Italian language", "English language", "HR support" ], "coreResponsibilities" : "Handle HR queries in Italian and English, Refer to documentation for query resolution, Escalate unresolved queries, Take ownership of employee contacts, Resolve contacts with customer focus, Identify gaps in documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain employee life-cycle queries, Resolve employee life-cycle queries, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations; Absence reporting", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations", "absence-reporting" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Absence reporting" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Quiet and private place to work, Internet speed 20 mbps download, Internet speed 5 mbps upload, Rotational shifts", "outcomesObjectives" : "Resolve HR queries; Improve levels of service", "qualificationsBasic" : "Very good proficiency in Italian (B2 CEFR), Very good proficiency in English (B2 CEFR), Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service/call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Romania, Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Italian and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities Responsibilities: - Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Home Office Requirements: - A quiet and private place to work where you will not be disturbed. - Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. Basic Qualifications: Basic qualifications: - Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: Preferred qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Italian and English at Amazon Czech Republic Services s.r.o.. Skills: Italian language, English language, HR support. Handle HR queries in Italian and English. Refer to documentation for query resolution", "postedDate" : "2026-06-13T07:38:44.435", "createdAt" : "2026-06-13T07:38:44.435", "lastUpdated" : "2026-06-15T01:33:23.034", "ingestTimestamp" : "2026-06-13T07:38:44.435", "mongoId" : "68c2e43bf8b1b0376634c8eb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3072007/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Employee life-cycle queries", "Absence reporting", "Interpersonal skills", "Problem-solving skills", "Italian language", "English language", "HR support", "Customer focus", "Service improvement", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Windows", "Microsoft Office", "Outlook", "Live chat" ], "skillCount" : 20, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68b706987fc9a711f0f6fe23", "title" : "HR Contact Center Associate with Dutch and English", "company" : "Amazon Corporate Services Poland Sp. z o.o. - J82", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level HR Contact Center Associate in Poland, adjusted for the technology industry and the specified work locations." }, "location" : "POL", "locations" : [ "POL" ], "timestamp" : "2026-06-15T02:48:08.411", "fingerprint" : "c0d2c612f22d85e6483edc8d0c421f5870d427c418ded0ef66388914f79df6a2", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052293/apply", "externalId" : "25ff911f-1e5f-44ca-896a-82f292313458", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "onsite" }, { "country" : "Slovakia", "continent" : "eu", "workMode" : "onsite" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Poland; Slovakia; Czech Republic", "employmentType" : "FULL_TIME", "minimumEducation" : "High school or equivalent", "professionalSkills" : [ "Employee relations", "HR processes", "Organizational development", "Customer focus" ], "hardSkillsList" : [ "Dutch language", "English language", "Payroll processing", "Data management", "Onboarding", "Terminations processing", "Absence reporting" ], "softSkillsList" : [ "Interpersonal skills", "Time management", "Problem-solving skills" ], "hardSkills" : [ { "name" : "Dutch language", "level" : "intermediate" }, { "name" : "English language", "level" : "intermediate" }, { "name" : "Payroll processing", "level" : "intermediate" }, { "name" : "Data management", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" }, { "name" : "Terminations processing", "level" : "intermediate" }, { "name" : "Absence reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Time management" }, { "name" : "Problem-solving skills" } ], "majorSkills" : "HR Contact Center, Dutch and English, Employee lifecycle queries", "majorSkillsList" : [ "HR Contact Center", "Dutch and English", "Employee lifecycle queries" ], "coreResponsibilities" : "Handle HR queries in Dutch, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate unresolved queries, Take ownership of employee contacts, Resolve contacts with customer focus, Identify gaps in documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain employee queries, Resolve employee concerns, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee lifecycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-lifecycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee lifecycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Microsoft Office", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Standard operating procedures", "problemSolvingSkills" : "Problem-solving", "specialRequirements" : "Rotational shifts, Weekends, Weekdays, Bank holidays", "qualificationsBasic" : "Experience in human resources, Experience with customer service, Experience with Microsoft Office products, High school or equivalent", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service, Relevant work experience in call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This role can be performed from any location within Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Responsibilities: - Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Key job responsibilities Basic Qualifications: Experience in human resources Experience with customer service Experience with Microsoft Office products and applications High school or equivalent Experience in confidential environments Preferred Qualifications: • Relevant work experience in administration, customer service/ call center or HR environment. • Very good proficiency in additional European languages • Ability to work in international teams where team members are in different locations and belong to different cultures • Ability to work with confidential information • Flexibility to work in a fast-paced environment • Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with Dutch and English at Amazon Corporate Services Poland Sp. z o.o. - J82. Skills: HR Contact Center, Dutch and English, Employee lifecycle queries. Handle HR queries in Dutch. Handle HR queries in English", "postedDate" : "2026-06-13T07:33:53.441", "createdAt" : "2026-06-13T07:33:53.441", "lastUpdated" : "2026-06-15T02:48:08.411", "ingestTimestamp" : "2026-06-13T07:33:53.441", "mongoId" : "68b706987fc9a711f0f6fe23", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052293/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Dutch language", "English language", "Payroll processing", "Data management", "Onboarding", "Terminations processing", "Absence reporting", "Interpersonal skills", "Time management", "Problem-solving skills", "HR Contact Center", "Dutch and English", "Employee lifecycle queries", "Employee relations", "HR processes", "Organizational development", "Customer focus", "Employee lifecycle", "Benefits", "Payroll", "Leave of absence", "Terminations", "Microsoft Office", "Live chat" ], "skillCount" : 24, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2a47a774d8ee00a05db4a2", "title" : "Manager, Contact Center", "company" : "Christian Care Ministry", "salary" : { "min" : 66500.0, "max" : 90500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Orlando, Florida, United States", "locations" : [ "Orlando", "Florida", "United States" ], "timestamp" : "2026-06-13T21:15:32.861", "fingerprint" : "a7191a9a360a2cd6cb6375fe17b23e640e064ff4c9df19db6abd1ffca16f31c7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7974742", "externalId" : "7974742", "structuredLocations" : [ { "city" : "Orlando", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5421218,-81.3790450" } ], "locationText" : "Orlando, Florida, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process improvement", "Performance management", "Capacity planning", "Cost-benefit analysis", "Strategic planning" ], "hardSkillsList" : [ "Data analysis", "Budgeting" ], "softSkillsList" : [ "Leadership", "Conflict resolution" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Conflict resolution" } ], "majorSkills" : "Contact center operations, Supervisory management, Process improvement", "majorSkillsList" : [ "Contact center operations", "Supervisory management", "Process improvement" ], "coreResponsibilities" : "Manage day-to-day contact center operations, Improve processes, Oversee Contact Center Supervisors, Manage teams, Perform effective performance management, Track performance metrics, Analyze performance metrics, Coach employees, Improve service, Manage projects, Plan staffing, Maintain quality standards, Achieve objectives, Demonstrate continuous improvement, Communicate job expectations, Enforce job expectations, Conduct daily huddles, Monitor requirements, Enforce policies, Manage staffing needs, Conduct needs assessments, Review technical systems, Review audits, Perform data analysis, Perform cost-benefit analysis, Make budget recommendations, Assist with strategic plans, Prepare call center reports, Prepare call center presentations, Summarize data trends, Develop improvement plans, Develop maintenance plans, Document performance discussions, Conduct 1-on-1 meetings, Pray with customers, Demonstrate biblical leadership, Apply CCM guidelines, Encourage open door policy, Maintain communication flow, Track call center trends, Respond to correspondence, Update standard operating procedures, Maintain standard operating procedures, Contribute to Christian beliefs", "teamCollaboration" : "Cross-functional teams; Organizational strategic plans", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Contact center operations management", "domainList" : [ "contact-center-operations-management" ], "domainSpecificKnowledge" : [ "Contact center operations management" ], "toolProficiency" : [ "Microsoft Office", "Excel", "Word", "PowerPoint", "Outlook" ], "communicationSkills" : "Written communication; Oral communication; Digital communication", "documentationSkills" : "Documentation of performance", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Conflict resolution", "specialRequirements" : "Must be at least 18", "qualificationsBasic" : "1-3 years supervisory/management role, High school diploma or GED", "qualificationsPreferred" : "Bachelor's degree in business or related field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The range for this role is $66,500 to $90,500 Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. Interested applicants must be willing and able to work onsite full time in our Orlando, FL office. The Mission At Christian Care Ministry (CCM) we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility. The Team Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability. The Job The Contact Center Manager is responsible for managing successful day-to-day contact center operations through process improvement, oversight of the Contact Center Supervisors and their teams, and effective performance management. This role focuses on record-keeping, performance metric tracking and analysis, coaching, service improvements, project management, staffing, and quality standards to achieve objectives that align with CCM’s mission. Essential Job Duties & Responsibilities Direct team by demonstrating successful continuous improvement performance techniques Support the operation by effectively communicating, demonstrating, inspecting, and enforcing job expectations (i.e., daily huddles, monitoring requirements, employee coaching techniques, continuous improvement methodology, and policy and procedure enforcement) Oversee and manage the staffing needs of the team Conduct needs assessments with regard to contact center performance, market and customer trends, capacity planning, technical system and audit reviews, data and cost/benefit analysis, budget recommendations, and assist with organizational strategic plans Prepare call center performance reports and/or presentations by collecting, analyzing, and summarizing data and trends, and use that information to develop and communicate improvement/maintenance plans Keep consistent documentation of performance discussions with supervisors via 1-on-1 meetings weekly, monthly, and normal review cycles Pray with internal and external customers and actively demonstrate biblical leadership values Maintain a thorough working knowledge and apply the CCM guidelines relating to customer issues Encourage an open door policy through positive and constructive flow of communication at all levels Stay professionally relevant by tracking emerging trends in call center operations management Respond promptly to member and staff correspondence Establish, update, and maintain the applicable standard operating procedures for the department Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs Other duties as assigned Essential Skills & Abilities Ability to communicate effectively – excellent written, oral, and digital communication that build engagement and interest Planning and organizing – ability to work effectively without direct supervision and organize the work of others Leadership – ability to skillfully motivate, encourage, and inspire vision in order to achieve positive performance and behavior in others Management – ability to monitor, plan, and execute short-term goals in accordance with company policies Compliance – provide technical guidance on all applicable labor laws and the execution of policies Intermediate skill with Microsoft Office – Word, Excel, PowerPoint, Outlook Conflict resolution skill – ability to navigate difficult situations with poise, humility, empathy and accountability to bring mutually acceptable resolution Core Competencies/Demonstrable Behaviors Drives vision and purpose – Painting a compelling picture of the vision and strategy that motivates others to action. Collaborates – Building partnerships and working collaboratively with others to meet shared objectives Decision quality – Making good and timely decisions that keep the organization moving forward Drives results – Consistently achieving results, even under tough circumstances Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences. Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment Education and/or Experience High school diploma or GED and 1-3 years in a contact center supervisory/management role required Bachelor’s degree in business or another related field preferred Supervisory Responsibilities This job has supervisory responsibilities. Incentives & Benefits We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others. For full-time employees working 30 hours or more, some of our benefits include, but are not limited to: 100% paid Medical for employees/99% for family Generous employer Health Savings Account (HSA) contributions Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance 6 weeks of paid parental leave (for both mom and dad) Dental - two plans to choose from Vision Short-term Disability Accident, Critical Illness, Hospital Indemnity 401(k) – up to 4% match on ROTH or Traditional contributions Generous paid-time off and 11 paid holidays Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo Employee Assistance Program including no cost, in-person mental health visits and employee discounts Monetary Anniversary Awards Program Monetary Birthday Awards Tuition Reimbursement Program Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.", "summaryDescription" : "Manager, Contact Center at Christian Care Ministry. Skills: Contact center operations, Supervisory management, Process improvement. Manage day-to-day contact center operations. 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Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Employee life-cycle queries", "Absence reporting" ], "hardSkillsList" : [ "German language", "English language" ], "softSkillsList" : [ "Customer focus" ], "hardSkills" : [ { "name" : "German language", "level" : "intermediate" }, { "name" : "English language", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer focus" } ], "majorSkills" : "German, English, HR Support", "majorSkillsList" : [ "German", "English", "HR Support" ], "coreResponsibilities" : "Handle HR queries in German, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate where queries cannot be resolved, Take ownership of employee contacts, Resolve employee contacts with customer focus, Identify gaps in supporting documentation, Identify gaps in internal processes, Identify areas for customer service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain employee queries, Resolve employee concerns, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work weekends, Work weekdays, Work bank holidays", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Rotational shifts, Weekends, Weekdays, Bank holidays", "outcomesObjectives" : "Resolve HR queries; Improve customer service", "qualificationsBasic" : "Very good proficiency in German (B2 CEFR), Very good proficiency in English (B2 CEFR), Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service/ call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment, Good interpersonal skills, Good communication skills, Good time management skills, Good problem-solving skills", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with German and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. *This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic. * Responsibilities: - Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. What we offer: · Life & Disability Insurance · Supplementary Pension Plan · MultiSport Card · Employee Assistance Program · Family-building benefit · Parent Support Program · Family Care · Employee Discount Code · Business Travel Insurance · Amazon Extras Key job responsibilities Basic Qualifications: Basic qualifications: - Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: Preferred qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with German and English at Amazon Czech Republic Services s.r.o. - G88. Skills: German, English, HR Support. Handle HR queries in German. Handle HR queries in English", "postedDate" : "2026-06-13T03:42:26.375", "createdAt" : "2026-06-13T03:42:26.375", "lastUpdated" : "2026-06-14T23:38:53.081", "ingestTimestamp" : "2026-06-13T03:42:26.375", "mongoId" : "68b706987fc9a711f0f6fe08", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052580/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "German language", "English language", "Customer focus", "German", "English", "HR Support", "Employee life-cycle queries", "Absence reporting", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Windows", "Microsoft Office", "Outlook", "Live chat" ], "skillCount" : 19, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2ca43974d8ee00a09b0c83", "title" : "Managing Engineer", "company" : "Forsgren Associates", "industry" : "Consulting", "salary" : { "min" : 160000.0, "max" : 200000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "CO - Denver (FA)", "locations" : [ "CO - Denver (FA)" ], "certifications" : [ "Professional Engineer (PE)" ], "timestamp" : "2026-06-16T01:46:43.652", "fingerprint" : "d2bed423c136bf85697743d48d061108a95e219c57ed7f3790f6cacc32c1dcbe", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/forsgrenassociates/jobs/5182314008", "externalId" : "5182314008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 15, "experienceLevel" : "Manager", "professionalSkills" : [ "Business development", "Client relationship management" ], "majorSkills" : "Project management, Team leadership", "majorSkillsList" : [ "Project management", "Team leadership" ], "coreResponsibilities" : "Lead and manage engineers, Monitor project schedules, Monitor project budgets, Monitor technical quality, Monitor team workload, Strengthen client relationships, Expand client relationships, Guide and mentor staff, Develop client relationships, Identify new business opportunities, Prepare proposals, Make client presentations, Partner with division leadership, Manage talent development, Manage succession planning, Refine firm's strategy, Implement firm's strategy, Manage Denver office operations, Achieve corporate objectives, Ensure profitability", "teamCollaboration" : "Multidisciplinary project teams; Division leadership", "projectManagementSkills" : [ "Project proposals", "Project scopes", "Project budgets", "Project execution" ], "domainKnowledge" : "Civil engineering", "domainList" : [ "civil-engineering" ], "domainSpecificKnowledge" : [ "Civil engineering" ], "communicationSkills" : "Verbal communication; Written communication; Client presentations", "qualificationsBasic" : "B.S. in Civil Engineering, Professional Engineer (PE) registration in Colorado, 15+ years of civil engineering experience, Manage client relationships, Lead multidisciplinary project teams, Project management experience, Staff mentorship, Performance management capabilities, Strategic planning experience, Client development experience, Operational oversight experience", "qualificationsPreferred" : "Ability to obtain PE license", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "When you join Forsgren Associates, a newly acquired Apex Company, you won’t just be ‘going to work’. You’ll be helping grow a longstanding business while receiving the recognition and support your commitment to professional growth deserves. Your Responsibilities as a Managing Engineer: Lead and manage a team of engineers and technical staff on a wide variety of infrastructure projects—from planning and design through bidding and construction. Drive operational excellence by monitoring project schedules, budgets, technical quality, and team workload. Strengthen and expand client relationships and workload through responsive, value-driven engineering solutions. Guide and mentor staff to cultivate a high-performing team culture focused on quality, accountability, and professional growth. Develop and strengthen client relationships by proactively identifying new business opportunities through networking, thoughtful engagement, proposal preparation, and client presentations, supporting the growth of our regional business development program. Partner with division leadership on strategic planning, business development, and client relationship management throughout the western U. S. Play a central role in talent development, succession planning, and long-term organizational sustainability. Take the lead for refinement and implementation of the firm’s strategy, business growth plan, and day-to-day operations of our Denver office to achieve overall corporate objectives and ensure profitability. What we're looking for: B. S. in Civil Engineering (or related field) Professional Engineer (PE) registration in Colorado (or ability to obtain such a license) 15+ years of civil engineering experience Proven ability to manage client relationships and lead multidisciplinary project teams Project management experience including development of project proposals, scopes, budgets, and successful execution of engineering projects Strong staff mentorship and performance management capabilities Experience with strategic planning, client development, and operational oversight Excellent verbal and written communications skills, and strong interpersonal skills Why you'll love working for us: Flexible Schedule Competitive Pay Medical, Vision, Dental, and HSA Generous PTO 401K Plan including employer contribution Annual Expected Pay Range $160,000—$200,000 USD", "summaryDescription" : "Managing Engineer at Forsgren Associates. Skills: Project management, Team leadership. Lead and manage engineers. Monitor project schedules", "postedDate" : "2026-06-14T20:11:44.185", "createdAt" : "2026-06-14T20:11:44.185", "lastUpdated" : "2026-06-16T01:46:43.652", "ingestTimestamp" : "2026-06-14T20:11:44.185", "mongoId" : "6a2ca43974d8ee00a09b0c83", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 160000, "salaryAnnualMax" : 200000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Project management", "Team leadership", "Business development", "Client relationship management", "Project proposals", "Project scopes", "Project budgets", "Project execution", "Civil engineering", "Professional Engineer (PE)" ], "skillCount" : 10, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Engineering", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a69cd74d8ee00a06395f7", "title" : "Contact Center Manager", "company" : "Hillpointe", "industry" : "Real Estate", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Contact Center Manager in Maitland, FL, adjusted for manager seniority and the real estate industry." }, "location" : "2500 Maitland Center Parkway Suite 100, Maitland, FL 32751", "locations" : [ "2500 Maitland Center Parkway Suite 100", "Maitland", "FL 32751" ], "timestamp" : "2026-06-13T16:28:43.258", "fingerprint" : "5abdc2aae83f58e192f4a370c06c22499e46b2a1c18b9fdc779899f0ddf4c923", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hillpointe/jobs/4929889008", "externalId" : "4929889008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Maitland", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.6275253,-81.3656419" } ], "locationText" : "Maitland, Florida, United States", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "CRM platforms", "professionalSkills" : [ "Leasing operations", "Centralized operations", "Property management", "Application processing" ], "hardSkillsList" : [ "Performance data analysis" ], "softSkillsList" : [ "Leadership", "Team management" ], "hardSkills" : [ { "name" : "Performance data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Team management" } ], "majorSkills" : "Contact center management, Team leadership, Operational metrics", "majorSkillsList" : [ "Contact center management", "Team leadership", "Operational metrics" ], "coreResponsibilities" : "Oversee Contact Center members, Analyze performance data, Implement strategies to enhance productivity, Comply with Hillpointe policies, Comply with Fair Housing regulations", "teamCollaboration" : "Cross-functional teams; Leasing teams; Operations teams; Maintenance teams", "domainKnowledge" : "Fair Housing regulations", "domainList" : [ "fair-housing-regulations" ], "domainSpecificKnowledge" : [ "Fair Housing regulations" ], "toolProficiency" : [ "Entrata", "Funnel" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Problem-solving; Decision-making", "specialRequirements" : "Occasional weekend hours, Lift up to 15 pounds", "qualificationsBasic" : "3-5 years of experience in property management, 3-5 years of experience in leasing operations, 3-5 years of experience in centralized operations, 2 years of experience in a supervisory role, 2 years of experience in a management role, Knowledge of application processing workflows, Knowledge of compliance requirements", "qualificationsPreferred" : "Entrata proficiency, Funnel proficiency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. Contact Center Manager The Contact Center Manager is responsible for overseeing Contact Center members including National leasing specialists’ level 1 equivalent combination of education and experience considered. Minimum of 3–5 years of experience in property management, leasing operations, or centralized operations. At least 2 years of experience in a supervisory or management role with demonstrated success leading teams. Strong knowledge of application processing workflows and compliance requirements. Strong leadership and team management skills, with a passion for developing talent and promoting a positive culture. Ability to analyze performance data and implement strategies to enhance team productivity. Proficiency in property management software and CRM platforms (Entrata, Funnel, or similar). Strong organizational, problem-solving, and decision-making skills. Excellent written and verbal communication skills, with the ability to interact effectively at all levels of the organization. Follow Hillpointe’s Mission, Vision and Values and comply with all Hillpointe policies and procedures, as well as Fair Housing regulations Physical Requirements: Ability to sit for extended periods of time while working at a computer or participating in meetings. Frequent use of hands and fingers to operate a computer, keyboard, mouse, phone, and other office equipment. Ability to communicate clearly and effectively—verbally and in writing—with employees, leadership, and stakeholders. Ability to hear and speak sufficiently to participate in meetings, conference calls, and presentations. Ability to view computer screens and read detailed reports, data, and documents for extended periods. Occasional ability to stand, walk, bend, or reach within an office environment. Ability to lift or move up to 15 pounds occasionally (e.g., laptops, documents, or office materials). Ability to maintain focus, concentration, and decision‑making capacity in a fast‑paced, high‑volume operational environment. Working Environment: Location Maitland, In-person, M/F with occasional weekend hours as needed for team assistance and coverage. High call/message volume; fast-paced, team-oriented environment. Regular collaboration with leasing, operations, and maintenance teams.", "summaryDescription" : "Contact Center Manager at Hillpointe. Skills: Contact center management, Team leadership, Operational metrics. Oversee Contact Center members. 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We allow anyone to invest in SEC-qualified shares of multi-million dollar paintings by artists like Banksy, Basquiat, and Picasso. We have introduced over 1 million ind", "summaryDescription" : "Managing Director at Masterworks", "createdAt" : "2026-06-14T21:54:02.522", "lastUpdated" : "2026-06-15T22:57:21.844", "ingestTimestamp" : "2026-06-14T21:54:02.522", "mongoId" : "6a19a13c58b93c861e5c7a00", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 350000, "salaryAnnualMax" : 650000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Art investment" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2ca54074d8ee00a09b56b6", "title" : "Managing Attorney", "company" : "Gibson Dunn", "industry" : "Legal", "salary" : { "min" : 250000.0, "max" : 450000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Managing Attorney in Washington, D.C., adjusted for a large law firm and manager-level experience." }, "location" : "Washington, D.C.", "locations" : [ "Washington", "D.C." ], "certifications" : [ "Admission to Washington D. 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C. federal courts; D. C. state courts", "domainList" : [ "frcp", "frap", "d-c-federal-courts", "d-c-state-courts" ], "domainSpecificKnowledge" : [ "FRCP", "FRAP", "D. C. federal courts", "D. C. state courts" ], "toolProficiency" : [ "CM/ECF", "PACER", "Bloomberg Law", "CourtAlert", "Westlaw" ], "communicationSkills" : "Verbal communication; Written communication", "qualificationsBasic" : "Admission to Washington D. C. Bar required, Minimum of five years’ experience in a Managing Attorney’s Office at a large law firm", "qualificationsPreferred" : "Experience supervising staff within a Managing Attorney’s Office at a large law firm", "workSiteFlexibility" : "Onsite", "rawDescription" : "Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision. Based in Washington D.C., the Managing Attorney work closely with the Director of Managing Attorney’s Offices to develop and implement best practices for electronic filing and docketing within the firm’s D. C. office. This role reports to the Director of Managing Attorney’s Offices. Responsibilities include: Review for accuracy, as to form and procedural compliance, all court documents served and/or filed through the Managing Attorney’s Office-D. C. Conduct legal research to advise litigators on various procedural matters and to ensure compliance with court rules. Provide procedural guidance to attorneys regarding motion practice, policies, and procedures in Washington, D. C. state and federal courts, as well as surrounding areas. Assist with issues relating to service of process including engaging and coordinating with process servers. Monitor new cases and rule changes to keep attorneys informed of recent developments under D. C. state rules, FRCP, and FRAP. Assist with and handle electronic case filings via CM/ECF and state court systems, as well as coordinate hard copy filings and document retrieval as needed. Retrieve and analyze information from court-related databases, websites, and relevant docketing and calendaring applications including, but not limited to, PACER, Bloomberg Law, CourtAlert and Westlaw. Screen and review incoming court documents and correspondence to calculate and calendar relevant deadlines using the firm’s docketing system (CourtAlert). Perform quality control reviews of docket and calendar entries to ensure accuracy and consistency. Ensure timely notification to attorneys of filing deadlines, court appearances, and other critical dates Collect, maintain, and update attorney information, including bar admissions and e-filing credentials. Assist with department projects and initiatives as needed Qualifications: Experience supervising staff within a Managing Attorney’s Office at a large law firm strongly preferred. Strong interpersonal, verbal, and written communication skills; ability to interact effectively with attorneys, court personnel, and administrative staff. Highly organized, self-motivated, and a collaborative team player. Comprehensive knowledge of Washington, D. C. federal and state court systems, including corresponding rules and procedures. Ability to work efficiently under tight deadlines, manage multiple priorities, and adapt to shifting demands. Exceptional attention to detail, follow-through, and commitment to high-quality work. Ability to work independently and as part of a team in a fast-paced, professional environment. Experience: Bachelor’s degree in a related field. Admission to Washington D. C. Bar required. Minimum of five years’ experience in a Managing Attorney’s Office at a large law firm. Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law. Compensation retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses. ______ For technical difficulties with our online application, please contact us at staffrecruiting@gibsondunn.com. Our recruiting support team will respond as soon as possible. ______ Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations. If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at recruiting-accommodations@gibsondunn.com. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.", "summaryDescription" : "Managing Attorney at Gibson Dunn. Skills: Legal compliance, Procedural matters, Court document review. Develop and implement best practices for electronic filing. 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Bar", "Bloomberg Law" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307849f292fd229c02a922", "title" : "Bilingual Contact Center Representative, Canadian Banking, Fraud Loss Prevention", "company" : "TD", "industry" : "Banking", "salary" : { "min" : 47200.0, "max" : 66.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Montréal, Québec", "locations" : [ "Montréal, Québec", "Canada" ], "timestamp" : "2026-06-16T13:03:21.651", "fingerprint" : "96092981e620a61192d8529626a8a00a2edf2f1f03b619d6359a2f52c3896d03", "source" : "workday", "language" : "en", "applyUrl" : "https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/Montral-Qubec/Bilingual-Contact-Center-Representative--Canadian-Banking--Credit-Cards---Fraud-Loss-Prevention_R_1492309", "externalId" : "R_1492309", "industryFunction" : { }, "locationPoint" : "43.1998,2.14122", "structuredLocations" : [ { "city" : "Montréal", "state" : "Quebec", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.5031824,-73.5698065" } ], "locationText" : "Montréal, Quebec, Canada", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Problem solving", "Advice recommendation", "Product knowledge" ], "hardSkillsList" : [ "Account inquiries", "Fraud loss prevention" ], "softSkillsList" : [ "Care", "Urgency" ], "hardSkills" : [ { "name" : "Account inquiries", "level" : "intermediate" }, { "name" : "Fraud loss prevention", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Care" }, { "name" : "Urgency" } ], "majorSkills" : "Customer service, Fraud prevention, Bilingual support", "majorSkillsList" : [ "Customer service", "Fraud prevention", "Bilingual support" ], "coreResponsibilities" : "Assist callers with account inquiries, Resolve issues by providing advice, Recommend TD products or services, Offer trusted support to clients, Deliver outstanding customer service, Offer friendly support, Resolve customer inquiries at first contact, Ask questions, Respond with empathy to concerns, Achieve performance objectives, Participate in ongoing training, Participate in coaching support", "teamCollaboration" : "Caring colleagues; Supportive leaders; Contact Centre Team", "domainKnowledge" : "Canadian Banking; Fraud Loss Prevention; TD products; TD services; Regulatory and Compliance guidelines", "domainList" : [ "canadian-banking", "fraud-loss-prevention", "td-products", "td-services", "regulatory-and-compliance-guidelines" ], "domainSpecificKnowledge" : [ "Canadian Banking", "Fraud Loss Prevention", "TD products", "TD services", "Regulatory and Compliance guidelines" ], "communicationSkills" : "Exceptional communication; Listening skills", "continuousLearning" : "Ongoing training; Coaching support; Colleague development conversations; Training programs; Online learning platform; Mentoring programs", "problemSolvingSkills" : "Solve problems efficiently", "specialRequirements" : "Stable internet connection, Secure, private workspace", "outcomesObjectives" : "Consistently deliver legendary customer service; Meet customer needs; Resolve concerns; Reach performance objectives; Meet customer experience survey results; Meet advice goals; Meet quality goals; Meet compliance regulations; Meet productivity targets", "qualificationsBasic" : "High School Diploma or equivalent, Bilingual (French & English), Ability to de-escalate in stressful environments, Ability to multitask and navigate computer systems, Digital literacy across a broad range of devices, Flexibility, resiliency, and a positive attitude, Ability to work both independently and as part of a team, Integrity when managing sensitive customer information", "qualificationsPreferred" : "Experience in financial or service industries", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "**Work Location:** Montréal, Quebec, Canada **Hours:** 37.5 **Line of Business:** Personal & Commercial Banking **Pay Details:** 47 200 $/$47,200 - 66 600 $/$66,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** **Department Overview** Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. At Fraud Loss Prevention, we are passionate in supporting and educating our customers to protect them from potential fraud. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities. **Job Details****** **What You’ll Do** As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs. As a valued member of our Contact Centre Team, you will: * **Make people’s day :** consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions. * **Solve problems efficiently:** resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. * **Achieve your goals:** consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. * **Never stop learning:** actively participate in ongoing training and coaching support to help you continue to grow and develop in your role. **Where You’ll Work** After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team. **Job Requirements****** **What You Need to Succeed** We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. * High School Diploma or equivalent * Bilingual (French & English) * Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.) * Ability to de-escalate in stressful environments/situations with empathy, care and urgency * Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. * Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). * Flexibility, resiliency, and a positive attitude when responding to challenging situations. * Ability to work both independently and as part of a team. * Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. **Additional Information****** We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We’re hosting in-person training and onboarding sessions at [LOCATION] for 90 days to ensure you’ve got everything you need to succeed in your new role. **Interview** **Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **National Occupa tion Classification (NOC) Code** 14201 – Banking, insurance and other financial clerks (NOC) #LI-NACO #IN-NACO **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. [Learn more](http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.", "summaryDescription" : "Bilingual Contact Center Representative, Canadian Banking, Fraud Loss Prevention at TD. Skills: Customer service, Fraud prevention, Bilingual support. Assist callers with account inquiries. 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Diverse stakeholders; Engineering; Quality; Production; Supply chain", "projectManagementSkills" : [ "Project management", "Agile", "SAFe", "Issue tracking tools", "Project management tools" ], "domainKnowledge" : "Charging system standards", "domainList" : [ "charging-system-standards" ], "domainSpecificKnowledge" : [ "Charging system standards" ], "toolProficiency" : [ "8D", "5 Why", "Ishikawa", "DMAIC", "A3" ], "communicationSkills" : "Presentation skills; Interpersonal skills; Technical information", "documentationSkills" : "Requirements specification", "continuousLearning" : "Learning and Technical challenges; Continuous learning opportunities", "innovationCreativity" : "Drive innovation", "problemSolvingSkills" : "Problem-solving; Root cause analysis; Issue resolution", "qualificationsBasic" : "Bachelor's degree in engineering, 8 years of experience, Proven experience leading teams, Structured problem-solving methodologies", "qualificationsPreferred" : "Knowledge of charging system standards, German language knowledge", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About MBRDI Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility. What we are looking for: Essential: - Development and series support for Charging system components (OBC/DCB/Inlet/DCDC), which fulfil the legal regulations and production demands. - Creation and updating the requirements specification for components - Create feature requests to supplier, analyze the efforts and negotiate the quotation. - Create Engineering change request and present in the car line change committee meeting to seek the change implementation approval. - Support production plant for issue resolution. - Provide the solutions for the issues reported by aftersales team. - Internal/external stakeholder management during the Component change implementation. - Lead and guide PF-Teams through the entire issue resolution lifecycle, from initial identification and definition to successful implementation and verification of solutions. - Define and drive the strategic direction for issue resolution efforts, ensuring alignment with overall program goals and organizational priorities. - Act as the primary point of contact and decision-maker for the PF-Team, representing its progress, challenges, and needs to senior management and relevant stakeholders. - Oversee the structured application of established problem-solving methodologies (e.g., 8D, 5 Why, Ishikawa) to ensure robust root cause analysis and sustainable corrective actions. - Ensure strict adherence to established guidelines and processes for PF-Team setup, operationalization, and reporting. - Champion the effective use of issue tracking, project management, and collaboration tools to optimize team efficiency, transparency, and data-driven decision-making. - Identify and implement best practices for PF-Team operationalization, continuously seeking improvements in processes, methodologies, and tool utilization. - Foster and facilitate robust cross-functional collaboration among engineering, quality, production, supply chain, and other relevant departments to ensure comprehensive issue resolution. - Identify, engage, and manage all critical internal and external stakeholders, ensuring their active participation, commitment, and alignment throughout the issue resolution process. - Mediate discussions, resolve conflicts, and build consensus among diverse teams to overcome obstacles and drive progress. What we offer: - Working on state of the art Development for next generation Mercedes Benz cars - Opportunity to be part of a global team and excel in SAFe, Agile way of working - Awesome work environment with freedom to define what you develop - Learning and Technical challenges that bring out your best Qualification Bachelor’s degree in engineering, or a related technical field. Minimum of 8 years of experience in project management, technical leadership, or problem-solving roles within a complex engineering, product development, or manufacturing environment. Proven experience in leading cross-functional teams and driving consensus among diverse stakeholders. Strong understanding and practical application of structured problem-solving methodologies (e.g., 8D, DMAIC, A3). Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical information to both technical and non-technical audiences. Demonstrated ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Knowledge of charging system standards is an advantage Should have good communication skills/ knowledge of German language is an advantage. Why Join Us? Be part of a purpose-driven organization that is shaping the future of mobility Work on cutting-edge technologies and global projects Thrive in a collaborative, diverse, and inclusive environment Access world-class infrastructure and continuous learning opportunities Equal Opportunity Statement At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability. Mercedes-Benz Research and Development India Private Limited", "summaryDescription" : "PF Speaker and BTV for Charging components at Mercedes-Benz Research and Development India. Skills: Charging system components, Issue resolution, Stakeholder management. Develop charging system components. Support charging system components", "createdAt" : "2026-06-14T06:02:14.586", "lastUpdated" : "2026-06-15T04:58:39.323", "ingestTimestamp" : "2026-06-14T06:02:14.586", "mongoId" : "69ce5e3b9bc74574cb67799e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Root cause analysis", "Issue resolution lifecycle", "Problem-solving methodologies", "Charging system components", "Issue resolution", "Stakeholder management", "Technical leadership", "Cross-functional collaboration", "Process improvement", "Project management", "Agile", "SAFe", "Issue tracking tools", "Project management tools", "Charging system standards", "8D", "5 Why", "Ishikawa", "DMAIC", "A3" ], "skillCount" : 20, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309861f292fd229c0e469a", "title" : "Test Engineer, Powertrain Components (Starship)", "company" : "SpaceX", "industry" : "Manufacturing", "salary" : { "min" : 135000.0, "max" : 185000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Test Engineer in the Aerospace industry in Hawthorne, California, adjusted for company size and industry." }, "location" : "Hawthorne, CA, United States", "locations" : [ "Hawthorne", "CA", "United States" ], "timestamp" : "2026-06-16T12:53:46.186", "fingerprint" : "277d0b50ee71ca00126774a39a9a359291630329b57e4ba34956cc558e157e56", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/spacex/jobs/8592829002?gh_jid=8592829002", "externalId" : "8592829002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hawthorne", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9128272,-118.3426122" } ], "locationText" : "Hawthorne, California, United States", "technicalSkills" : "MATLAB, Simulink, Python, C++, LabVIEW, CANoe, Data acquisition", "professionalSkills" : [ "Test design", "Data analysis", "Root cause analysis", "System integration" ], "hardSkillsList" : [ "Powertrain testing", "Component validation", "Test automation development", "Data acquisition setup", "Signal processing" ], "hardSkills" : [ { "name" : "Powertrain testing", "level" : "intermediate" }, { "name" : "Component validation", "level" : "intermediate" }, { "name" : "Test automation development", "level" : "intermediate" }, { "name" : "Data acquisition setup", "level" : "intermediate" }, { "name" : "Signal processing", "level" : "intermediate" } ], "majorSkills" : "Powertrain testing, Test automation, Data acquisition", "majorSkillsList" : [ "Powertrain testing", "Test automation", "Data acquisition" ], "coreResponsibilities" : "Design powertrain component tests, Develop test automation scripts, Execute component validation tests, Acquire and analyze test data, Troubleshoot test failures, Document test results, Collaborate with design engineers, Improve test procedures", "teamCollaboration" : "Cross-functional teams; Design engineers", "domainKnowledge" : "Powertrain components; Automotive testing; High-voltage systems", "domainList" : [ "powertrain-components", "automotive-testing", "high-voltage-systems" ], "domainSpecificKnowledge" : [ "Powertrain components", "Automotive testing", "High-voltage systems" ], "toolProficiency" : [ "NI hardware", "Vector hardware", "DSPACE hardware" ], "communicationSkills" : "Technical reporting", "documentationSkills" : "Test reports; Procedure documentation", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "outcomesObjectives" : "Ensure component reliability; Validate performance specifications; Reduce testing time", "qualificationsBasic" : "Bachelor's degree in Mechanical Engineering, 5+ years of experience in powertrain component testing, Experience with data acquisition systems, Experience with test automation", "qualificationsPreferred" : "Master's degree in Mechanical Engineering, Experience with Starship program, Experience with high-voltage systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. TEST ENGINEER, POWERTRAIN COMPONENTS (STARSHIP) The Components Test Organization is a team of engineers, specialists, and technicians who provide the testing expertise needed to develop flight hardware for Falcon Launch Systems, Dragon Spacecraft Systems, Starship Launch and Spacecraft Systems, as well as Starlink Telecommunications Satellites. Our responsibilities to the flight hardware start at conception and follow the design through R employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.", "summaryDescription" : "Test Engineer, Powertrain Components (Starship) at SpaceX. Skills: Powertrain testing, Test automation, Data acquisition. Design powertrain component tests. Develop test automation scripts", "postedDate" : "2026-06-16T03:17:19.228", "createdAt" : "2026-06-16T03:17:19.228", "lastUpdated" : "2026-06-16T12:53:46.186", "ingestTimestamp" : "2026-06-16T03:17:19.228", "mongoId" : "6a309861f292fd229c0e469a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 185000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Powertrain testing", "Component validation", "Test automation development", "Data acquisition setup", "Signal processing", "Test automation", "Data acquisition", "Test design", "Data analysis", "Root cause analysis", "System integration", "Powertrain components", "Automotive testing", "High-voltage systems", "NI hardware", "Vector hardware", "DSPACE hardware" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.95 }, { "id" : "6a16291c58b93c861e95a34e", "title" : "Managing Principal", "industry" : "Consulting", "salary" : { "min" : 225000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Engineering Manager in Kansas City, adjusted for seniority and full-time employment." }, "location" : "United States-Missouri-Kansas City", "locations" : [ "United States-Missouri-Kansas City" ], "certifications" : [ "Professional Architectural registration", "Professional or engineering registration" ], "timestamp" : "2026-06-16T02:08:26.851", "fingerprint" : "e065cfc315b467c6599131d62c90de795677470088244ae0440fd29691b96e32", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=752869", "externalId" : "752869", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kansas City", "state" : "Missouri", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.1001050,-94.5781416" } ], "locationText" : "Kansas City, Missouri, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 10, "experienceLevel" : "Manager", "softSkillsList" : [ "Leadership", "Organizational skills" ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Organizational skills" } ], "coreResponsibilities" : "Manage diverse teams, Develop diverse teams", "qualificationsBasic" : "Bachelor's degree in Architecture, 10 years management experience, Professional Architectural registration, Professional or engineering registration", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Required Qualifications Bachelor's degree in Architecture or closely related field A minimum of 10 years previous management experience Professional Architectural registration Good leadership and organizational skills Service- and client-related personality Maintains a professional or engineering registration and has related technical experience Extensive experience in development and management of diverse teams An attitude and commitment to being an active participant of our employee-owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. United States-Missouri-Kansas City", "summaryDescription" : "Managing Principal. Manage diverse teams. Develop diverse teams", "createdAt" : "2026-06-14T19:18:57.547", "lastUpdated" : "2026-06-16T02:08:26.851", "ingestTimestamp" : "2026-06-14T19:18:57.547", "mongoId" : "6a16291c58b93c861e95a34e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 225000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Leadership", "Organizational skills", "Professional Architectural registration", "Professional or engineering registration" ], "skillCount" : 4, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Engineering", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c7eed74d8ee00a09541e4", "title" : "Managing Director", "company" : "West Monroe", "industry" : "Cybersecurity", "salary" : { "min" : 350000.0, "max" : 650000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, 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"majorSkillsList" : [ "Cybersecurity", "AI", "Business development", "Client advisory" ], "coreResponsibilities" : "Create demand, Build pipeline, Develop thought leadership, Develop and expand executive relationships, Identify new business opportunities, Originate new business opportunities, Close new business opportunities, Lead business development efforts, Partner with M&A teams, Partner with private equity teams, Expand cybersecurity services, Translate client objectives, Develop engagement approaches, Scope projects, Create pricing estimates, Create proposals, Represent West Monroe at conferences, Represent West Monroe at networking events, Develop market-facing thought leadership, Develop go-to-market strategies, Advise clients on AI cybersecurity implications, Build strategic relationships with vendors, Develop alliance strategies, Develop co-selling motions, Communicate issues to executives, Serve as trusted advisor, Advise executive teams on security function transformation, Interface with business leadership, Interface with technology leadership, Act as executive sponsor, Act as engagement leader, Provide executive-level guidance, Facilitate executive workshops, Facilitate board presentations, Facilitate strategic planning", "teamCollaboration" : "Internal relationships; Strategic alliances; M&A teams; Private equity teams; Industry leaders; Account leaders; Cross-industry clients; Cybersecurity technology vendors; Cloud partners; AI partners; Resiliency partners; C-Level executives; Boards; Portfolio company executives; Senior-level clients; Business leadership; Technology leadership", "domainKnowledge" : "Cybersecurity; AI; Cyber risk; Security programs; AI governance; AI risk management; Secure AI adoption; AI-enabled cyber resilience; AI security; Financial services; Insurance; Healthcare; Manufacturing; High tech; Software; Enterprise accounts; Security strategy; Cyber risk management; Program standup; Program implementation; Transaction services; Value creation; Identity and access management; Security operations; Vulnerability management; Cloud security; Application security; Software security; Third-party risk; Cyber resilience; Incident readiness; Security function transformation; AI-enabled operating models; Security automation; Governance modernization; Talent implications; CISO role; Acquisitions; Integrations; Carve-outs; Growth initiatives; Exit readiness", "domainList" : [ "cybersecurity", "ai", "cyber-risk", "security-programs", "ai-governance", "ai-risk-management", "secure-ai-adoption", "ai-enabled-cyber-resilience", "ai-security", "financial-services", "insurance", "healthcare", "manufacturing", "high-tech", "software", "enterprise-accounts", "security-strategy", "cyber-risk-management", "program-standup", "program-implementation", "transaction-services", "value-creation", "identity-and-access-management", "security-operations", "vulnerability-management", "cloud-security", "application-security", "software-security", "third-party-risk", "cyber-resilience", "incident-readiness", "security-function-transformation", "ai-enabled-operating-models", "security-automation", "governance-modernization", "talent-implications", "ciso-role", "acquisitions", "integrations", "carve-outs", "growth-initiatives", "exit-readiness" ], "domainSpecificKnowledge" : [ "Cybersecurity", "AI", "Cyber risk", "Security programs", "AI governance", "AI risk management", "Secure AI adoption", "AI-enabled cyber resilience", "AI security", "Financial services", "Insurance", "Healthcare", "Manufacturing", "High tech", "Software", "Enterprise accounts", "Security strategy", "Cyber risk management", "Program standup", "Program implementation", "Transaction services", "Value creation", "Identity and access management", "Security operations", "Vulnerability management", "Cloud security", "Application security", "Software security", "Third-party risk", "Cyber resilience", "Incident readiness", "Security function transformation", "AI-enabled operating models", "Security automation", "Governance modernization", "Talent implications", "CISO role", "Acquisitions", "Integrations", "Carve-outs", "Growth initiatives", "Exit readiness" ], "communicationSkills" : "Client communication; Executive communication; Board communication; Thought leadership; Market-facing communication", "problemSolvingSkills" : "Risk reduction; Value creation", "outcomesObjectives" : "Generate revenue; Grow cybersecurity business; Navigate AI and cybersecurity intersection; Manage cyber risk; Modernize security programs; Close new business opportunities; Shape innovative cyber and AI offerings; Build strategic alliances; Leverage cybersecurity and AI; Reduce risk; Create enterprise value; Create demand; Build pipeline; Increase West Monroe visibility", "qualificationsBasic" : "Deep cybersecurity expertise, Client advisory capabilities, Proven record originating business, Proven record growing business, Passion for AI and cybersecurity", "qualificationsPreferred" : "Established professional network, Industry relationships", "rawDescription" : "Are you ready to make an impact? West Monroe has an opportunity for a Managing Director-level leader with deep cybersecurity expertise, strong client advisory capabilities, a proven record of originating and growing cybersecurity business, and a passion for helping organizations navigate the intersection of cybersecurity and AI. This role will focus on helping clients manage cyber risk , modernize security programs, and internal relationships, originating and closing new business opportunities, shaping innovative cyber and AI offerings, and building strategic alliances with cybersecurity technology vendors. The role will support clients across industries, including financial services, insurance, healthcare, manufacturing, high tech & software, and , helping them leverage cybersecurity and AI as drivers of both risk reduction and enterprise value creation. This is a growth-oriented, market-facing leadership role. The Managing Director is expected to create demand, build pipeline, develop thought leadership, and help West Monroe become more visible as a cybersecurity advisor in the market. Managing Director-level team members within West Monroe have three main responsibilities: Business Development: Develop and expand relationships with executives, including CISO, CTOs, CIOs, CROs, business executives, investors, operating partners, and board members Identify, originate, and close new business opportunities across cybersecurity strategy, cyber risk management, cybersecurity program standup or implementation services, transaction services, and value creation initiatives Lead business development efforts with prospective and existing clients, leveraging an established professional network and industry relationships Partner with West Monroe's M&A and private equity teams to bring integrated solutions to investors and portfolio companies Partner with West Monroe industry and account leaders to expand cybersecurity services into enterprise accounts across financial services, insurance, healthcare, manufacturing, high tech & software, and other priority sectors Translate client objectives and business challenges into actionable consulting engagements and solution offerings Develop engagement approaches, scope projects, and create pricing estimates and proposals Represent West Monroe at industry conferences, networking events, and private equity ecosystem forums Develop market-facing thought leadership and executive points of view that help clients understand cyber risk, business urgency, and the practical path to improvement Develop go-to-market (GTM) strategies for AI-focused cybersecurity offerings, including AI governance, AI risk management, secure AI adoption, AI-enabled cyber resilience, and AI security assessments Advise clients on the cybersecurity implications of AI adoption, including governance, data protection, model security, and emerging regulatory requirements Build and manage strategic relationships with cybersecurity and technology vendors to create joint GTM opportunities and expand market presence Develop alliance strategies and co-selling motions with key partners across cybersecurity, cloud, AI, and resiliency ecosystems Client Delivery: Expertise in cybersecurity coupled with the ability to communicate issues to C-Level executives and boards on cybersecurity approaches and market dynamics Strategic leadership on teams serving clients across industries while demonstrating executive presence with senior-level client counterparts Serve as a trusted advisor to private equity firms and portfolio company executives on cybersecurity risk, resilience, governance, and strategic security initiatives Serve as a trusted advisor to enterprise clients on cybersecurity transformation, security program modernization, secure technology adoption, and security capability buildout Advise clients across core cybersecurity domains such as security strategy, governance, risk management, identity and access management, security operations, vulnerability management, cloud security, application security, software security, third-party risk, cyber resilience, and incident readiness Advise executive teams on the transformation of the security function, including AI-enabled operating models, security automation, governance modernization, talent implications, and the evolving role of the CISO as a business and technology leader. Interface with all levels of business and technology leadership both internally and at clients Act as an executive sponsor and engagement leader for cybersecurity-related client engagements Provide executive-level guidance on cybersecurity implications related to acquisitions, integrations, carve-outs, growth initiatives, and exit readiness Facilitate executive workshops, board presentations, and strategic planning sessions Partner closely with cybersecurity delivery teams to ensure successful outcomes and exceptional client service Oversee project economics, including scope management, budgets, and profitability Support the development and mentoring of consulting teams while maintaining high-quality client delivery Practice Development: Contribute to the growth and evolution of West Monroe's AI-focused cybersecurity offerings. Drive the development/enhancement of West Monroe’s AI-focused methodologies, approaches and accelerators to cybersecurity project delivery Help develop and refine offerings across cybersecurity strategy, security operations, application security, cloud security, AI security, cyber resilience, M&A cyber, and cyber value creation Collaborate with cross-functional teams across M&A, high tech and software, technology, operations, and value creation service lines Lead the creation of differentiated AI-enabled cybersecurity solutions that can be scaled across clients, including assets that support AI governance, secure AI adoption, CISO office modernization, offensive and defensive security strategy, and security operating model transformation Develop thought leadership around cybersecurity trends impacting private equity investors and middle-market companies and large enterprise clients Support recruiting, mentoring, and professional development efforts across the practice Help identify emerging client needs and opportunities to expand West Monroe's cybersecurity capabilities Qualifications: 15+ years of experience in cybersecurity consulting, cyber risk management, information security leadership, or a related advisory field Bachelor's degree in a technical, engineering, business, or related discipline, or equivalent professional experience Demonstrated success developing executive relationships and driving business development Proven record originating and growing cybersecurity work within large enterprise or industry accounts, including partnering with industry/account leaders to shape integrated offerings Deep understanding of cybersecurity strategy, governance, risk management, application security, and security program development Experience advising executive leadership teams, boards of directors, and investors on cybersecurity matters Strong executive presence with the ability to communicate complex technical concepts to non-technical stakeholders Experience building qualified pipeline, leading pursuits, shaping proposals, and closing executive-level opportunities is highly preferred Prior experience as a CISO, security executive, cybersecurity consulting leader, or equivalent senior advisory role preferred Established professional network across CISOs, CIOs, CTOs, cyber technology vendors, industry groups, private equity operating teams, or enterprise security buyers is preferred Demonstrated ability to build internal relationships, navigate an interdisciplinary consulting environment, and collaborate across practices to create integrated client solutions. Relevant certifications such as CISSP, GIAC, CISM, or similar credentials are preferred Ability to travel 50%+ as required A commitment to inclusion and diversity, and openness to new ideas and perspectives Based on pay transparency guidelines, a reasonable expectation for the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees in proximity of our Seattle, Washington DC, Los Angeles, New York, and San Francisco offices will have a geographic premium applied to this salary scale. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date. National $280,000—$378,000 USD Other consultancies talk at you. At West Monroe, we work with you. We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions. The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come. At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next. You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact. West Monroe is an Equal Employment Opportunity Employer  We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com. Please review our current policy regarding use of generative artificial intelligence during the application process. If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here. ", "summaryDescription" : "Managing Director at West Monroe. Skills: Cybersecurity, AI, Business development, Client advisory. Create demand. Build pipeline", "postedDate" : "2026-06-14T08:21:55.156", "createdAt" : "2026-06-14T08:21:55.156", "lastUpdated" : "2026-06-15T10:19:42.012", "ingestTimestamp" : "2026-06-14T08:21:55.156", "mongoId" : "6a2c7eed74d8ee00a09541e4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 350000, "salaryAnnualMax" : 650000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Cyber risk management", "Security program modernization", "Transaction services", "Value creation initiatives", "AI governance", "AI risk management", "Secure AI adoption", "AI-enabled cyber resilience", "AI security assessments", "Security operations", "Vulnerability management", "Cloud security", "Application security", "Software security", "Third-party risk", "Cyber resilience", "Incident readiness", "Security automation", "Leadership", "Executive presence", "Cybersecurity", "AI", "Business development", "Client advisory", "Client relationship management", "Revenue generation", "Deal closure", "Thought leadership", "Market strategy", "Alliance management", "Executive presentations", "Strategic alliances", "Cyber risk", "Security programs", "AI security", "Financial services", "Insurance", "Healthcare", "Manufacturing", "High tech", "Software", "Enterprise accounts", "Security strategy", "Program standup", "Program implementation", "Value creation", "Identity and access management", "Security function transformation", "AI-enabled operating models", "Governance modernization", "Talent implications", "CISO role", "Acquisitions", "Integrations", "Carve-outs", "Growth initiatives", "Exit readiness" ], "skillCount" : 57, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cybersecurity", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3091f3f292fd229c0c0f46", "title" : "Managing Director, Marketing", "company" : "Sia", "industry" : "Management Consulting", "salary" : { "min" : 200000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "San Francisco, CA, United States", "locations" : [ "San Francisco", "CA", "United States" ], "timestamp" : "2026-06-16T12:59:29.917", "fingerprint" : "2b63cc314f99ae0b02428688ccd977644fddbd075c630e7d5e693842b23318bb", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Sia/744000132231147-managing-director-marketing-ai", "externalId" : "744000132231147", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 15, "experienceMaxYears" : 99, "experienceLevel" : "executive", "coreResponsibilities" : "Develop and execute marketing strategies, Drive customer acquisition and retention, Manage marketing campaigns across channels, Analyze marketing data and campaign performance, Optimize marketing spend for ROI, Develop and manage brand strategy, Track and report on growth metrics", "domainKnowledge" : "Marketing strategy; Customer acquisition; Campaign management; Growth metrics; Brand strategy", "domainList" : [ "marketing-strategy", "customer-acquisition", "campaign-management", "growth-metrics", "brand-strategy" ], "domainSpecificKnowledge" : [ "Marketing strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Brand strategy" ], "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes. About Sia Experience-Marketing Advisory Sia Experience is the end-to-end marketing and customer experience arm of Sia. Agile and collaborative, our Marketing Advisory Business Line is recognized for delivering high-impact, growth-focused solutions by blending marketing, CX, creative, AI, and deep industry expertise. As strategic partners, The Marketing Advisory team empowers clients across technology, luxury, consumer goods, finance, energy, and more to scale operational excellence and drive brand-led growth through AI- and data-driven strategies. Our teams lead full-funnel marketing transformations—from strategy and go-to-market execution to experience design, performance measurement, and sustainable impact. We are looking for a Managing Director who thrives at the intersection of strategy and action — equally energized by opening a new relationship as by shaping the work that follows. You have spent your career in consulting, built a network that enterprise technology and SaaS leaders trust, and carry a point of view that earns you a seat at the table. This role sits at the center of Sia's Marketing Advisory practice, focused on selling, leading, and scaling consulting engagements that help enterprise tech and SaaS firms transform their marketing operations and strategy. You will originate engagements, lead senior client relationships, and build the practice; bringing thought leadership that shapes how the market thinks about marketing transformation and AI. Thought Leadership & Market Presence * Develop and champion a distinctive point of view on AI, marketing transformation, and enterprise marketing trends across client conversations and practice strategy. * Design scalable operating models and delivery frameworks that maintain quality as the practice grows * Represent Sia externally through speaking engagements, panel moderation, industry associations, and executive-level forums * Demonstrate an established market presence, including membership in recognized advisory councils or industry organizations Business Development & Client Growth * Originate and expand marketing advisory engagements with enterprise clients operating at the CMO and C-suite level, where enterprise marketing transformation decisions are made. * Meet and exceed revenue targets through your established network within enterprise technology and SaaS companies. Bring a track record of developing new business, deepening existing relationships, and converting opportunities into long-term engagements. * Serve as executive sponsor and trusted advisor for strategic client relationships, ensuring delivery excellence and measurable outcomes * Own the financial performance of your portfolio, managing engagement economics with discipline * Lead the work at a strategic level; Setting direction, aligning stakeholders, and ensuring quality all while empowering your team to execute. People & Team * Build and lead a high-performing consulting team through coaching, mentorship, and clear expectations * Foster a culture that develops future leaders and creates advancement opportunities How Success is Measured * Revenue growth: New logos originated and existing accounts expanded against defined targets. * Client impact: Measurable outcomes delivered and long-term relationships retained * Practice scale: Growth of the Marketing Advisory offering, team, and market presence * Thought leadership: External visibility and Sia's reputation in the enterprise marketing and AI space * Team development: Retention, advancement, and readiness of consulting talent Compensation & Benefits We believe in supporting our team professionally and personally. Here’s a snapshot of the comprehensive benefits you’ll enjoy as part of Sia. Competitive Compensation * Annual Base Salary Range: $200,000 - $250,000, commensurate with experience and qualifications * Personal Sales Bonus (uncapped) * Individual Performance Bonus (appraisal) Benefits * Comprehensive Health Coverage & Wellness Programs: Medical, Dental, Vision, Life, AD&D, and Voluntary insurance options * Retirement & Tax-Advantaged Accounts: 401K with 4% match (100% vested immediately), HSA, and FSA * Paid Parental Leave * Time Off: Generous PTO, 9 company holidays plus 1 floating holiday * College savings and student loan repayment assistance * Monthly cell phone stipend * Employee Assistance Program at no cost ## Qualifications * Based in the San Francisco Bay Area * 15+ years in management consulting or a comparable Marketing advisory environment, with a track record of growing client relationships and driving revenue at a senior level * A network and presence within enterprise technology and/or SaaS (preferably within Marketing operations) with the ability to access and build relationships at organizations with significant marketing budgets and organizational complexity * Demonstrated experience leading and selling consulting engagements, not just delivering them * Deep expertise in enterprise marketing and a strong understanding of how AI is reshaping marketing organizations, operating models, and customer engagement * Strong commercial instincts comfortable with P&L accountability, pricing, and the economics of a consulting engagement * Exceptional communicator and presenter, with the executive presence to lead conversations at the most senior levels of a client organization * Highly organized and capable of managing a complex, multi-client portfolio without losing precision * Experience in GTM ecosystems of large tech and SaaS companies, performance marketing, product marketing, marketing operations, analytics * Experience building or scaling a practice, team, or business unit * Bachelor's or Master's degree; MBA a plus ## Additional Information Diversity, Equity, Inclusion & Belonging At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. Please visit our [website](https://www.sia-partners.com/en/diversity-equity-inclusion-belonging) for more information. Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. Office Workplace Guidelines At Sia, we embrace a flexible workplace model that supports both client needs and employee well-being. For our senior leadership team, we place a strong emphasis on in-person presence as a driver of our firm’s growth, culture, and client impact. As a member of this leadership group, you will be expected to be in the office at least three days per week, spending meaningful time with our teams and clients. This presence enables you to lead from the front, build strong relationships, and foster the high-performance environment that defines our success. Work Authorization & Sponsorship At this time, Sia does not intend to employ any applicant who will require, either now or in the future, employment visa sponsorship or sponsorship for work authorization (i.e., H1-B visa, F-1/OPT) or STEM OPT, TN, etc).", "summaryDescription" : "Managing Director, Marketing at Sia. Develop and execute marketing strategies. Drive customer acquisition and retention", "postedDate" : "2026-06-15T15:18:58.000", "createdAt" : "2026-06-16T03:33:28.548", "lastUpdated" : "2026-06-16T12:59:29.917", "ingestTimestamp" : "2026-06-16T03:33:28.548", "mongoId" : "6a3091f3f292fd229c0c0f46", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 250000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Marketing strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Brand strategy" ], "skillCount" : 5, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.98 }, { "id" : "6a30587ff292fd229cf42822", "title" : "Managing Director, Marketing", "company" : "Sia", "industry" : "Management Consulting", "salary" : { "min" : 200000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "San Francisco, CA, United States", "locations" : [ "San Francisco", "CA", "United States" ], "timestamp" : "2026-06-16T08:06:59.519", "fingerprint" : "74e62ce4932a562aa5a31d0802f3ebe8b175377bebb99d3104ab2dfc1782c571", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Sia/744000132231147-managing-director-marketing-ai", "externalId" : "744000132231147", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 15, "experienceMaxYears" : 99, "experienceLevel" : "executive", "coreResponsibilities" : "Develop and execute marketing strategies, Drive customer acquisition and retention, Manage marketing campaigns across channels, Analyze marketing data and campaign performance, Optimize marketing spend for ROI, Develop and manage brand strategy, Track and report on growth metrics", "domainKnowledge" : "Brand strategy; Customer acquisition; Campaign management; Growth metrics", "domainList" : [ "brand-strategy", "customer-acquisition", "campaign-management", "growth-metrics" ], "domainSpecificKnowledge" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes. About Sia Experience-Marketing Advisory Sia Experience is the end-to-end marketing and customer experience arm of Sia. Agile and collaborative, our Marketing Advisory Business Line is recognized for delivering high-impact, growth-focused solutions by blending marketing, CX, creative, AI, and deep industry expertise. As strategic partners, The Marketing Advisory team empowers clients across technology, luxury, consumer goods, finance, energy, and more to scale operational excellence and drive brand-led growth through AI- and data-driven strategies. Our teams lead full-funnel marketing transformations—from strategy and go-to-market execution to experience design, performance measurement, and sustainable impact. We are looking for a Managing Director who thrives at the intersection of strategy and action — equally energized by opening a new relationship as by shaping the work that follows. You have spent your career in consulting, built a network that enterprise technology and SaaS leaders trust, and carry a point of view that earns you a seat at the table. This role sits at the center of Sia's Marketing Advisory practice, focused on selling, leading, and scaling consulting engagements that help enterprise tech and SaaS firms transform their marketing operations and strategy. You will originate engagements, lead senior client relationships, and build the practice; bringing thought leadership that shapes how the market thinks about marketing transformation and AI. Thought Leadership & Market Presence * Develop and champion a distinctive point of view on AI, marketing transformation, and enterprise marketing trends across client conversations and practice strategy. * Design scalable operating models and delivery frameworks that maintain quality as the practice grows * Represent Sia externally through speaking engagements, panel moderation, industry associations, and executive-level forums * Demonstrate an established market presence, including membership in recognized advisory councils or industry organizations Business Development & Client Growth * Originate and expand marketing advisory engagements with enterprise clients operating at the CMO and C-suite level, where enterprise marketing transformation decisions are made. * Meet and exceed revenue targets through your established network within enterprise technology and SaaS companies. Bring a track record of developing new business, deepening existing relationships, and converting opportunities into long-term engagements. * Serve as executive sponsor and trusted advisor for strategic client relationships, ensuring delivery excellence and measurable outcomes * Own the financial performance of your portfolio, managing engagement economics with discipline * Lead the work at a strategic level; Setting direction, aligning stakeholders, and ensuring quality all while empowering your team to execute. People & Team * Build and lead a high-performing consulting team through coaching, mentorship, and clear expectations * Foster a culture that develops future leaders and creates advancement opportunities How Success is Measured * Revenue growth: New logos originated and existing accounts expanded against defined targets. * Client impact: Measurable outcomes delivered and long-term relationships retained * Practice scale: Growth of the Marketing Advisory offering, team, and market presence * Thought leadership: External visibility and Sia's reputation in the enterprise marketing and AI space * Team development: Retention, advancement, and readiness of consulting talent Compensation & Benefits We believe in supporting our team professionally and personally. Here’s a snapshot of the comprehensive benefits you’ll enjoy as part of Sia. Competitive Compensation * Annual Base Salary Range: $200,000 - $250,000, commensurate with experience and qualifications * Personal Sales Bonus (uncapped) * Individual Performance Bonus (appraisal) Benefits * Comprehensive Health Coverage & Wellness Programs: Medical, Dental, Vision, Life, AD&D, and Voluntary insurance options * Retirement & Tax-Advantaged Accounts: 401K with 4% match (100% vested immediately), HSA, and FSA * Paid Parental Leave * Time Off: Generous PTO, 9 company holidays plus 1 floating holiday * College savings and student loan repayment assistance * Monthly cell phone stipend * Employee Assistance Program at no cost ## Qualifications * Based in the San Francisco Bay Area * 15+ years in management consulting or a comparable Marketing advisory environment, with a track record of growing client relationships and driving revenue at a senior level * A network and presence within enterprise technology and/or SaaS (preferably within Marketing operations) with the ability to access and build relationships at organizations with significant marketing budgets and organizational complexity * Demonstrated experience leading and selling consulting engagements, not just delivering them * Deep expertise in enterprise marketing and a strong understanding of how AI is reshaping marketing organizations, operating models, and customer engagement * Strong commercial instincts comfortable with P&L accountability, pricing, and the economics of a consulting engagement * Exceptional communicator and presenter, with the executive presence to lead conversations at the most senior levels of a client organization * Highly organized and capable of managing a complex, multi-client portfolio without losing precision * Experience in GTM ecosystems of large tech and SaaS companies, performance marketing, product marketing, marketing operations, analytics * Experience building or scaling a practice, team, or business unit * Bachelor's or Master's degree; MBA a plus ## Additional Information Diversity, Equity, Inclusion & Belonging At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. Please visit our [website](https://www.sia-partners.com/en/diversity-equity-inclusion-belonging) for more information. Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. Office Workplace Guidelines At Sia, we embrace a flexible workplace model that supports both client needs and employee well-being. For our senior leadership team, we place a strong emphasis on in-person presence as a driver of our firm’s growth, culture, and client impact. As a member of this leadership group, you will be expected to be in the office at least three days per week, spending meaningful time with our teams and clients. This presence enables you to lead from the front, build strong relationships, and foster the high-performance environment that defines our success. Work Authorization & Sponsorship At this time, Sia does not intend to employ any applicant who will require, either now or in the future, employment visa sponsorship or sponsorship for work authorization (i.e., H1-B visa, F-1/OPT) or STEM OPT, TN, etc).", "summaryDescription" : "Managing Director, Marketing at Sia. Develop and execute marketing strategies. Drive customer acquisition and retention", "postedDate" : "2026-06-15T15:18:58.000", "createdAt" : "2026-06-15T23:41:12.993", "lastUpdated" : "2026-06-16T08:06:59.519", "ingestTimestamp" : "2026-06-15T23:41:12.993", "mongoId" : "6a30587ff292fd229cf42822", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 250000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.98 }, { "id" : "6a25b58274d8ee00a01be456", "title" : "Contact Center Representative", "company" : "Values Growth", "industry" : "Healthcare", "salary" : { "min" : 18.39, "max" : 24.99, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-12T10:44:28.601", "fingerprint" : "6bdc1f43c49c890cc583ac2b8813d7621456d829d8965637b44b90472ee6ae71", "source" : "workday", "language" : "en", "applyUrl" : "https://imh.wd108.myworkdayjobs.com/IntermountainCareers/job/Lake-Park-Building/Contact-Center-Representative_R169026-1", "externalId" : "R169026", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "West Valley City", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.6967891,-111.9866954" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "West Valley City, Utah, United States; United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Computer Literacy", "professionalSkills" : [ "Customer Service", "Data Entry", "Problem Solving" ], "majorSkills" : "Customer Success, Patient Care", "majorSkillsList" : [ "Customer Success", "Patient Care" ], "coreResponsibilities" : "Foster relationships with patients, Answer phones promptly, Interface with caller to communicate patient needs, Demonstrate high level of customer service, Establish courteous and professional connections with patients, Identify and resolve patient requests, Schedule/registration, Business/billing/payor inquiries, Medical requests, Document essential information using EMR, Coordinate with other teams, Provide seamless solutions for the patient, Use analytical skills and technical resources, Anticipate and resolve patient requests, Contribute to enterprise productivity and quality measures, Participate in planning, Communicate contributions toward KPIs, Encourage team contributions toward KPIs, Encourage individual contributions toward KPIs", "teamCollaboration" : "Coordinating with other teams; Clinical care teams", "domainKnowledge" : "Medical terminology", "domainList" : [ "medical-terminology" ], "domainSpecificKnowledge" : [ "Medical terminology" ], "toolProficiency" : [ "EMR" ], "communicationSkills" : "Written/Oral Communication", "documentationSkills" : "Document essential information", "problemSolvingSkills" : "Problem Solving; Analytical skills", "specialRequirements" : "Some holidays required, Hybrid training experience, Unable to accommodate time off during training", "outcomesObjectives" : "Contributes to enterprise productivity; Contributes to enterprise quality measures", "qualificationsBasic" : "One year of customer service experience, Demonstrated problem-solving ability, Analytical skills, Self-motivated, Able to work well in a call center environment, Demonstrated ability to interact in a professional manner, Interpersonal and communication skills", "qualificationsPreferred" : "One year of customer service experience in a hospital or medical office, Medical terminology helpful, Experience working with Electronic Medical Records (EMRs)", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "**Job Description:** The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. Join Our Team as a Contact Center Representative! We are seeking an organized and compassionate Contact Center Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you! [Discover why Intermountain Health is a great place to work (youtube.com)](https://www.youtube.com/watch?v=Rr8ZOy08nzE) **Posting Specifics** * **Entry Rate:** $18.39 - $24.99 depending on experience * **Benefits Eligible:** Yes, check them out [here](https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) * **Shift Details:** Full-time, 40 hours per week, _some holidays required_ * **Training:** Training is 5 weeks, Monday - Friday from 9:00am - 5:30pm. This will be a hybrid training experience that will require some days at our Lake Park Building in West Valley City, Utah. Based on the training program _we are unable to accommodate time off during the training period._ __ After training, this is a fully remote position. * **Shift Details:** The Contact Center is open Monday - Friday 7:00am - 5:30pm After completing Training, the shift will be Monday - Friday from 9:00am - 5:30pm * **Additional Details:** All equipment such as a laptop, monitors, docking station, headset, keyboard, and mouse will be provided by Intermountain Healthcare. * **Interview:** The team will reach out via email if you are selected to schedule an interview. **Essential Functions** * Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications. * Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests. * Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient. * Uses analytical skills and technical resources to anticipate and resolve patient requests. * Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators. **Skills** * Computer Literacy * Customer Service * Collaboration * Electronic Medical Records (EMR) * Data Entry * Problem Solving * Communication (Written/Oral) * Detail Oriented **Required Qualifications** * One year of customer service experience * Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment * Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills. **Preferred Qualifications** * One year of customer service experience in a hospital or medical office * Medical terminology helpful * Experience working with Electronic Medical Records (EMRs) **Physical Requirements** * Ongoing need for caregiver to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. * Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require caregiver to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. * Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc**.** **Location:** Lake Park Building **Work City:** West Valley City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.39 - $24.99 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package [here](https://intermountainhealthcare.org/careers/benefits). Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.", "summaryDescription" : "Contact Center Representative at Values Growth. Skills: Customer Success, Patient Care. Foster relationships with patients. 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With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Customer practice are looking for an experienced Senior Consultant or Manager to join the team. Our Customer team is hiring a motivated and talented individual, from Senior Consultants to Manager, to help our clients evolve how they serve their customers in a world increasingly shaped by AI. From rethinking the end-to-end customer journey through to embedding AI into day-to-day operations, we help clients turn ambition into something that actually works. What you will be doing You’ll work side-by-side with clients to identify and drive improves in how customer service operates - understanding demand, journeys and pain points, and identifying where AI can genuinely add value to improve customer outcomes and efficiency. You’ll be designing and delivering real change - not just strategy on paper - getting into the detail of how contact centres run today, and what it takes to make improvement stick. You will be particularly focused on: Reimagining customer service: improving how contact centres operate - from demand management and journeys through to channel mix, automation and service design Applying AI in customer environments: identifying and shaping where AI can add value across voice and digital channels (e. g. IVR, chat, agent assist), with a clear view on what will drive real operational impact Hands-on end-to-end delivery: working across the lifecycle from strategy through to design and implementation - shaping roadmaps, standing up pilots and supporting real-world delivery Owning delivery: leading workstreams or small pods - setting direction, driving progress and being accountable for outcomes Working as one team with clients: leading workshops and aligning stakeholders across Product, Tech and Operations to move delivery forward at pace Supporting growth: contributing to proposals and helping shape new opportunities across customer and AI Supporting others: coaching junior team members and acting as a go-to within your area Your skills and experience We’re looking for people with strong foundations in customer and contact centre transformation, who bring a clear, practical perspective on how AI can be applied to improve service. Strong grounding in customer contact operations: deep understanding of how contact centres run day-to-day across voice and digital channels (sales, service, complaints), including demand drivers, KPIs and operational challenges Applied understanding of AI in service environments: able to identify, shape and prioritise AI use cases (e. g. IVR automation, chatbots, agent assist), with a clear view on feasibility, value and operational impact Experience with customer and AI technologies: understanding of the platforms that enable modern contact centres and AI capabilities, with a practical view of what works in the real world Structured thinking and clear point of view: able to frame problems, form recommendations and communicate clearly to senior stakeholders Strong client delivery: comfortable building high-quality outputs (strategies, roadmaps, business cases) and working at pace in delivery environments Data-driven decision making: using data and insight to identify opportunities, prioritise effectively and guide decisions Building value cases and buy-in: able to articulate clear value and bring stakeholders with you to support change Drive and ownership: comfortable navigating ambiguity, structuring problems and taking responsibility for outcomes Collaboration and stakeholder management: confident working across Product, Technology and Operations, bridging technical and non-technical teams Curiosity for how AI is evolving: keeps up to date with the space and brings practical insight into client work What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. 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To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us Our Legal-Litigation department seeks a managing attorney for our Dallas staff counsel litigation office to cover the Dallas Metropolitan territory. This role is ideal for a seasoned insurance defense trial lawyer who enjoys leading and developing a team while maintaining a hands on personal and commercial litigation practice focused on auto, premises liability, products liability and other complex tort and coverage matters. The pay range for this position is $160,000 - $200,000 annually. Pay is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Be ready to : represent the company and its policyholders in civil litigation, including first and third party insurance defense matters, in state and federal courts handle all phases of litigation, including case evaluation, written discovery, depositions, dispositive motions, mediation, settlement negotiations and jury trials provide strategic legal advice on coverage, risk management and exposure analysis for personal and commercial lines claims manage, mentor and develop a staff counsel legal office of associate attorneys and support staff, including performance management, workload allocation, file strategy and professional development partner with claims, underwriting and other business units to proactively resolve complex insurance coverage and liability issues and support office operations and process improvements Be equipped with : a valid Texas law license a minimum of 10 years of experience as a civil litigation attorney, including first chair and/or significant second chair jury trial experience experience in insurance defense litigation, including defending individuals, businesses and contractors in personal and commercial insurance cases involving auto, premises liability, products liability, property damage, bodily injury and coverage disputes demonstrated experience managing a litigation docket from intake through trial and appeal, with strong motion practice, deposition and courtroom skills desire to lead, manage and grow a small legal office of litigation attorneys and support staff, including coaching, mentoring and developing associate attorneys prior management, team lead or supervising attorney experience in a law firm, staff counsel or corporate legal department setting (preferred) Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities . Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights. 162647", "summaryDescription" : "Managing Attorney at The Cincinnati Insurance Companies. Skills: Insurance defense litigation, Trial advocacy, Legal team management. Represent company and policyholders. 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The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com **Our family of businesses:** Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in 92 of the top 100 cities We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens. Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. **_You would be supporting the_ _bu_** _**siness in the UK**_ **Requirements** **A vacancy has arisen for 1 x Contact Center Agent UK** The purpose of this role is to be the first point of contact for all new, prospective and existing customers. You will provide professional customer service through your learnt understanding of business services, products and procedures, accurately managing the client’s expectation for the next steps. Wherever possible you will oblige the client’s request and resolve as many issues as possible for the first time. **Do you have what it takes? If you want to be considered for this role you will need:** **QUALIFICATIONS, EXPERIENCE & SKILLS** * Tertiary Education in a related field advantageous * Minimum of 5 years experience in a similar role * UK Customer Call Center experience essential * Evidence of sufficient experience to demonstrate ability * Strong values in customer service * Good initiative and judgement skills * Team player * Customer Focus: excelling at customer service & able to build rapport * Familiar with Data Protection Act * Communication skills: both verbal and written including excellent telephone manner * Ability to work in a hybrid environment **KEY WORK OUTPUTS and ACCOUNTABILITY** * Customer Service Complaint Handling Web & Chat Outbound Customer Feedback (Support)Performance Indicators * Call Monitoring Scores * Telephony Performance * Volume of inbound calls handled * Volume of outbound calls * Average duration of calls * Accuracy of log updates * Complaints * Customer Satisfaction * Average speed to completion * Call Monitoring Scores * Speed of response to emails * Email Response Accuracy * Chat quality and responses * Obtain scores for service provide and detailed feedback **Benefits** **Are you interested? Here's what you can expect when you join us...** * Hybrid Working **Equal Opportunity** Rentokil Initial is committed to achieving Diversity and Equity across the business. _Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!_", "summaryDescription" : "Contact Center Agent UK at Rentokil Initial. Skills: Customer service, Call center. Be first point of contact. Provide professional customer service", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-13T23:57:09.597", "lastUpdated" : "2026-06-15T07:41:02.145", "ingestTimestamp" : "2026-06-13T23:57:09.597", "mongoId" : "6a2c88a774d8ee00a096c50d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/99E89A96B4", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customer Focus", "Customer service", "Call center", "Initiative", "Judgement", "Data Protection Act" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c68d674d8ee00a0904f2c", "title" : "Managing Editor", "company" : "Arizent", "industry" : "Accounting Today", "salary" : { "min" : 75000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "NYC | Midtown Manhattan", "locations" : [ "NYC | Midtown Manhattan", "Remote" ], "timestamp" : "2026-06-15T09:22:09.281", "fingerprint" : "ea1067e1d60298e03fe8982310a1f6cdb9a57ab14d5d1c9475a04645fcae94ca", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/arizent/b37d9a98-a1f1-4efe-81f4-b926c07e8ded/application", "externalId" : "b37d9a98-a1f1-4efe-81f4-b926c07e8ded", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Project management", "Detail-oriented editing", "Workflow efficiency", "Editorial production", "Quality control", "Content creation", "News management", "Journalism shaping", "Organization", "Prioritization" ], "hardSkillsList" : [ "Proofreading", "Editing", "Writing", "Reporting" ], "softSkillsList" : [ "Public speaking", "Presentation skills" ], "hardSkills" : [ { "name" : "Proofreading", "level" : "intermediate" }, { "name" : "Editing", "level" : "intermediate" }, { "name" : "Writing", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Public speaking" }, { "name" : "Presentation skills" } ], "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "coreResponsibilities" : "Stay abreast of market developments, Assist editor-in-chief, Produce feature articles, Produce news stories, Produce shorter news items, Manage print production process, Edit pages, Proofread pages, Maintain relations with freelancers, Coordinate freelance assignments, Manage social media presence, Participate in live events, Participate in virtual events, Represent Accounting Today, Manage annual ranking projects, Research trends, Research ideas, Provide up-to-date information, Edit continually for grammar, Edit continually for punctuation, Edit continually for accuracy, Edit continually for spelling", "teamCollaboration" : "Coordinate with art departments; Coordinate with production departments; Coordinate with online editor; Work with editors; Work with colleagues", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Accounting profession; Tax profession", "domainList" : [ "accounting-profession", "tax-profession" ], "domainSpecificKnowledge" : [ "Accounting profession", "Tax profession" ], "communicationSkills" : "Public speaking; Presentation skills", "qualificationsBasic" : "Minimum three years reporting experience, Experience managing a team, Ability to generate unique story ideas, Ability to manage copy flows, Ability to write clearly, Ability to cooperate closely with editors, Bachelor's degree in English, Bachelor's degree in journalism, Bachelor's degree in business, Bachelor's degree in related field", "qualificationsPreferred" : "Experience covering accounting, Experience covering tax", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Arizent is a business information company that empowers professional communities by providing insights, analysis, and opportunities to connect. With deep industry expertise and a data-driven platform, we deliver subscriptions, marketing services, live events, and access to Leaders, our executive forum. Our brands include trusted financial services publications such as American Banker, The Bond Buyer, Financial Planning, and National Mortgage News, as well as professional services brands like Accounting Today, Employee Benefit News, and Digital Insurance. We are looking for creative thinkers with the skills and drive to help advance our vision. If you are interested in bringing 150 years of experience and reputation together with a start-up mentality, then we invite you to get to know us! To learn more, visit www.arizent.com http://www.arizent.com. We currently have an opportunity for a Managing Editor within one of our leading financial services brands, Accounting Today. Accounting Today seeks an enterprising, experienced business writer or editor to help manage the editorial operations of our publication, both in print and online. The successful candidate will have proven project management skills, and be responsible for helping maintain quality and high editorial standards in our coverage of the accounting profession, as well as making sure content is produced on a timely basis. Proven management skills, detail-oriented editing, and experience creating an efficient workflow will all be crucial. The successful candidate will be responsible for overseeing editorial production and quality control on brand content. This includes proofreading, assigning stories, upholding editorial standards, coordinating with art and production departments, coordinating social media and leading print production. Key responsibilities include: - Staying abreast of important developments in the market served - Assisting the editor-in-chief in editorial management for the brand - Producing feature articles, news stories and shorter news items each month with minimal supervision in coordination with online editor-in-chief - Managing the print production process, including editing and proofreading of pages - Maintaining relations with freelancers and coordinating freelance assignments - Managing the brand’s social media presence - Participating in live and virtual events hosted by Accounting Today (including webinars, virtual summits, and live panels) - Representing Accounting Today in other media, industry events, and other public contexts - Managing two to three large-scale annual ranking projects - Researching trends and ideas for content and providing up-to-date information - Editing continually for correct grammar, punctuation, accuracy and spelling Required qualifications: Candidates should have a minimum of three years of reporting experience or experience managing a team. Essential skills include an ability to generate unique story ideas and provocative analysis for a sophisticated audience of accountants and tax professionals; to manage copy flows and large projects; to write clearly on deadline; and to cooperate closely with editors and other colleagues in a fast-paced newsroom. - Excellent writing, reporting and news management skills - Experience in managing teams of reporters and contributors, both internal and external, in person and remote - Experience in creating and shaping journalism for multiple channels, including print, digital, video, audio and live events - Detail-oriented approach with excellent organization and prioritization skills - Ability to work on multiple projects simultaneously - Experience and confidence participating in digital media and other public forums; excellent public speaking and presentation skills - Ability to work independently and multitask on a constant basis and under deadlines - Bachelor's degree in English, journalism, business or related field - Experience covering accounting or tax is a plus Why Join Arizent? At Arizent, we believe equal opportunity is more than a policy, it's a source of strength and innovation. We are committed to creating an inclusive workplace where every employee feels valued, respected, and empowered to bring their authentic selves to work. Our Employee Resource Groups (ERGs) play a key role in creating a supportive and enriching work environment. We offer competitive compensation and a comprehensive benefits package designed to support your well-being and growth. Benefits include: - Medical, dental, and vision coverage - Disability and life insurance - Paid vacation, sick, personal, and mental health days - Parental leave and holiday pay - 401(k) program - Pretax transportation benefits - Fitness reimbursement Salary will be based on experience, skills, knowledge, and location. Applicants are encouraged to include salary expectations in their cover letter. As an equal opportunity employer, we provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, height and weight, protected veteran status or any other protected status. This policy of equal employment opportunity applies to all terms and conditions of employment.", "summaryDescription" : "Managing Editor at Arizent. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics. Stay abreast of market developments. 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"llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3058aff292fd229cf43b48", "title" : "Managing Attorney, Programs and Subcontract Administration (PSA)", "industry" : "Legal", "salary" : { "min" : 155000.0, "max" : 220000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Manager level attorney in Santa Ana, California, adjusted for the legal industry and typical company size." }, "location" : "Santa Ana, CA", "locations" : [ "Santa Ana, CA" ], "timestamp" : "2026-06-16T09:12:04.498", "fingerprint" : "5cef5fb3f40c1bc89f6e2c55296990359413276720df04cd7b44dcffaade4544", "source" : "jazzhr", "language" : "en", "externalId" : "STtP3MFcOu", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Santa Ana", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7494951,-117.8732210" } ], "locationText" : "Santa Ana, California, United States", "experienceLevel" : "Manager", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Managing Attorney, Programs and Subcontract Administration (PSA)", "createdAt" : "2026-06-15T22:16:32.042", "lastUpdated" : "2026-06-16T09:12:04.498", "ingestTimestamp" : "2026-06-15T22:16:32.042", "mongoId" : "6a3058aff292fd229cf43b48", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 220000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Manager", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.95 }, { "id" : "69fda4e54c40e2acd1b99a3f", "title" : "SDE II, Unified Authorization", "company" : "ADCI HYD 13 SEZ", "industry" : "Software Development, ecp", "salary" : { "min" : 1750000.0, "max" : 2750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for SDE II in Hyderabad, India, adjusted for mid-seniority and technology industry." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T06:09:57.592", "fingerprint" : "ffd53bd026b1369fc3d09bb04b10f3c380ecec00cc74886dd0c94b7d57902128", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10412566/apply", "externalId" : "7d1b2b42-a6c9-440f-bc82-fbf22c1822ab", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's degree", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Software development, Distributed systems, AWS", "professionalSkills" : [ "System design", "Reliability", "Scaling" ], "hardSkillsList" : [ "Software engineering", "System design", "Reliability", "Scaling" ], "softSkillsList" : [ "Communication skills" ], "hardSkills" : [ { "name" : "Software engineering", "level" : "intermediate" }, { "name" : "System design", "level" : "intermediate" }, { "name" : "Reliability", "level" : "intermediate" }, { "name" : "Scaling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Communication skills" } ], "coreResponsibilities" : "Design scalable software solutions, Implement scalable software solutions, Calculate taxes accurately, Calculate taxes efficiently, Handle millions of service requests, Collaborate with cross-functional teams, Understand business requirements, Translate requirements into technical solutions, Develop distributed system software, Test distributed system software, Deploy distributed system software, Participate in software development lifecycle, Participate in design reviews, Participate in code reviews, Participate in documentation, Participate in testing, Participate in operational support, Contribute to system reliability, Contribute to system performance, Monitor production metrics, Identify optimization opportunities, Implement improvements", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Unified Authorization; Service-to-service communications; High availability systems; Security software", "domainList" : [ "unified-authorization", "service-to-service-communications", "high-availability-systems", "security-software" ], "domainSpecificKnowledge" : [ "Unified Authorization", "Service-to-service communications", "High availability systems", "Security software" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Documentation", "qualificationsBasic" : "3+ years software development experience, 2+ years system design experience, Programming language experience", "qualificationsPreferred" : "3+ years full SDLC experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Unified Authorization is responsible for securing service-to-service communications across Amazon's entire ecosystem ensuring secure customer and corporate interactions.. Whether it's the retail website, Alexa, or Kindle, we ensure actors are authenticated and authorized to take the requested action. Every aspect of Amazon's business interacts with our systems, including the next generation of retail services on AWS infrastructure. we operate at the crucial intersection of system resiliency, constant availability, and rapid deployment capabilities. We are looking for software engineers who thrive on complex problems and relish the challenge of operating a complex and mission critical system under intensive loads. Our systems responds to millions of requests per minute. We develop security software for high availability systems. We make it easy for our customers to follow security best practices. Do you think you are up to the challenge and want to learn more to stretch your skills and career? The successful candidate is expected to contribute to all parts of the software development and deployment lifecycle, including design, development, documentation, testing and operations. He or she must possess strong verbal and written communication skills, be self-driven, deliver high quality results in a fast paced environment, and really enjoy working closely with peers in a group of very talented engineers. Key job responsibilities - Design and implement scalable software solutions that calculate taxes accurately and efficiently across Amazon's global operations, handling millions of service requests per minute - Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions that meet tax compliance standards worldwide - Develop, test, and deploy high-quality distributed system software using software engineering best practices and modern development methodologies - Participate in the full software development lifecycle, including design reviews, code reviews, documentation, testing, and operational support of production systems - Contribute to system reliability and performance by monitoring production metrics, identifying optimization opportunities, and implementing improvements to ensure our services meet demanding scale and accuracy requirements Basic Qualifications: - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language - Bachelor's degree or equivalent Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "SDE II, Unified Authorization at ADCI HYD 13 SEZ. Design scalable software solutions. Implement scalable software solutions", "postedDate" : "2026-06-13T14:41:27.350", "createdAt" : "2026-06-13T14:41:27.350", "lastUpdated" : "2026-06-15T06:09:57.592", "ingestTimestamp" : "2026-06-13T14:41:27.350", "mongoId" : "69fda4e54c40e2acd1b99a3f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10412566/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Software engineering", "System design", "Reliability", "Scaling", "Communication skills", "Unified Authorization", "Service-to-service communications", "High availability systems", "Security software" ], "skillCount" : 9, "jobCategory" : "engineering", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c798774d8ee00a0941c13", "title" : "Managing Director", "company" : "Shorelight, LLC", "industry" : "Education", "salary" : { "min" : 225000.0, "max" : 375000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an Executive Managing Director in the Education industry in Spokane, United States, with adjustments for seniority and company size." }, "location" : "Spokane, Washington, United States", "locations" : [ "Spokane", "Washington", "United States" ], "timestamp" : "2026-06-15T04:55:28.847", "fingerprint" : "8bb2d61be7267606254feb042d716254e46d5932eade422449d868ebfcfa5906", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/shorelightllc/jobs/4238224009", "externalId" : "4238224009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Spokane", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6571934,-117.4235100" } ], "locationText" : "Spokane, Washington, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceLevel" : "Director", "professionalSkills" : [ "Enrollment management", "Strategic planning", "Financial planning", "Product development", "Relationship management", "Talent management", "Performance evaluations", "Goal setting" ], "hardSkillsList" : [ "P&L management", "Budget management", "Data analysis", "Record keeping", "Reporting" ], "softSkillsList" : [ "Leadership", "Negotiation" ], "hardSkills" : [ { "name" : "P&L management", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Record keeping", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" } ], "majorSkills" : "Enrollment goals, Student experience, Fiscal operations, Relationship management, People management", "majorSkillsList" : [ "Enrollment goals", "Student experience", "Fiscal operations", "Relationship management", "People management" ], "coreResponsibilities" : "Develop and serve as operational leader, Drive enrollment goals, Ensure high-quality student experience, Build the partnership, Provide strategic and ongoing leadership, Oversee day-to-day operations, Lead an innovative educational partnership venture, Innovate methods to advance partnership, Lead and inspire others, Serve as strategic leader of partnership, Drive annual strategy, Partner with university leadership, Partner with student recruitment leadership, Lead all training on academic partnership programs, Support regional recruitment activity, Ensure program retains students, Guide, prepare, and motivate students, Develop strategy and programs for customer service, Ensure academic integrity and compliance, Establish and follow systems and procedures, Maintain accurate records and reporting, Analyze data and reports on program progress, Assume overall P&L responsibility, Contribute to financial planning and analysis, Lead new product development and optimization, Partner with key stakeholders across university, Foster external relationships and partnerships, Represent program internationally and domestically, Participate in marketing events, Manage relationships with key stakeholders, Recruit, develop, and retain team members, Ensure productivity and engagement, Engage in talent management activities, Develop team members, Achieve organizational goals, Provide coaching, counseling, and corrective action, Foster a culture reflecting values", "teamCollaboration" : "Partner with university leadership; Partner with student recruitment leadership; Partner with key stakeholders; Manage relationships with stakeholders; Engage in talent management", "domainKnowledge" : "International student support; Higher education; Academic partnership programs", "domainList" : [ "international-student-support", "higher-education", "academic-partnership-programs" ], "domainSpecificKnowledge" : [ "International student support", "Higher education", "Academic partnership programs" ], "communicationSkills" : "Presentation skills; Negotiation skills", "innovationCreativity" : "Entrepreneurial spirit; Innovate methods", "problemSolvingSkills" : "Strategic thinker; Attend to details", "specialRequirements" : "Travel freely to and from the United States without sponsorship", "outcomesObjectives" : "Drive enrollment and diversity goals; Achieve degree completion; Deliver exemplary customer service; Maintain accurate records; Support strategic plan; Support revenue growth; Support margin improvement; Enhance program profile and success; Ensure productivity and engagement; Achieve organizational goals", "qualificationsBasic" : "Bachelor's degree, 5+ years' experience in management, Demonstrated P&L responsibility, Proven ability to recruit, lead, motivate, coach, develop, and retain staff, Record of leadership delivering strategic, financial, and operational objectives, Understanding of student support services for international students, Direct experience within higher education or related educational services, Eligibility to work in and travel freely to and from the United States without sponsorship", "qualificationsPreferred" : "Master's degree", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Gonzaga Global, a partnership between Gonzaga University and Shorelight, offers academic and support programs for international students with a focus on helping them succeed and thrive in and out of the classroom. Offering programs for both undergraduate and graduate students, Gonzaga Global seeks to increase Gonzaga’s international student population, and to educate students who are interculturally competent and engaged with the world. Gonzaga University is a nationally ranked Jesuit, Catholic, humanistic university educating students for leadership and service for the common good. Located in Spokane, Washington, Gonzaga enrolls approximately 7,300 students including around 4,900 undergraduates as well as graduate and law students. Through artful teaching from expert professors, a proud liberal arts Jesuit tradition, and a supportive community, Gonzaga helps students become innovative, compassionate, and courageous leaders. Job Overview The Managing Director (MD) develops and serves as the operational leader across programs for international students at Gonzaga Global. The MD drives enrollment goals and ensures a high-quality experience for all students in this specialized academic program. As the most senior member of the staff, the MD builds the partnership, provides strategic and ongoing leadership, and oversees day-to-day operations. The MD is a skilled relationship manager who successfully leads an innovative educational partnership venture. He/She/They are committed to quality and the specialized attention and guidance that international students require. The MD displays an entrepreneurial spirit to continuously innovate methods to advance the partnership whilst leading and inspiring others to do the same, so demonstrated experience in building positive and productive relationships is critical. The MD is an excellent communicator with exceptional presentation and negotiation skills. He/She/They are a strong strategic thinker with the dual capacity to see the big picture and attend to details. The MD is a solid team player who can enthuse and galvanize colleagues around the institution’s mission, vision, and goals. Essential Functions Enrollment Serve as strategic leader of the partnership, including understanding and driving enrollment and diversity goals, driving annual strategy, and partnering with university leadership Partner with student recruitment leadership to understand competitive landscape and key market opportunities Lead all training on academic partnership programs and support regional recruitment activity through campus webinars, campaigns, and events Student Experience Ensure that the program retains students and guides, prepares, and motivates them to degree completion Develop the strategy and programs required to deliver exemplary and differentiated customer service Ensure academic integrity and compliance Ensure systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program Analyze data and reports on the progress of the program and achievement of objectives Campus Fiscal Operations Assume overall P&L responsibility, including budget management Contribute to financial planning and analysis to support strategic plan Lead new product development and optimization to support revenue growth and margin improvement Relationship Management Partner with key stakeholders across the university to ensure effective communication, collaboration, and support of key initiatives and goals Foster external relationships and partnerships to enhance the profile and success of the program Represent the program internationally and domestically, including participation in marketing events Manage relationships with all key Gonzaga Global and Shorelight stakeholders across acquisition, academics, student services, finance, and operations People Management Recruit, develop, and retain team members to ensure productivity and engagement Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals Provide coaching, counseling, and corrective action (when necessary) to team members Foster a culture that reflects Shorelight’s and the Gonzaga Global’s values Minimum Qualifications Bachelor’s degree 5+ years’ experience in management with strong team motivational skills Demonstrated P&L responsibility Proven ability to recruit, lead, motivate, coach, develop, and retain top academic and/or administrative staff Record of leadership delivering strategic, financial, and operational objectives Understanding of student support services for international students Direct experience within higher education or related educational services Eligibility to work in and travel freely to and from the United States without sponsorship Preferred Qualifications Master’s degree Experience working within a joint venture and/or a highly matrixed organizational structure Application Process To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter. Background Check Required--Education, Criminal, Identity Gonzaga Global is an Equal Opportunity Employer.", "summaryDescription" : "Managing Director at Shorelight, LLC. Skills: Enrollment goals, Student experience, Fiscal operations, Relationship management, People management. Develop and serve as operational leader. 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We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7. In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Harvard, Stanford, and MIT. Joining Titan means helping redefine how work gets done in IT services, and building a $100B company. About the Role As a Forward Deployed Engineer, you own client engagements end to end, operating at the intersection of IT operations and the Titan AI platform. You bring clients onto Titan: learning their environment, mapping their systems, encoding their policies, and standing up the engagement. From there you're their single point of contact through onboarding and strategic projects, driving both the relationship and the technical work. This role is focused on serving our enterprise clients. What You'll Do - Own customer engagements end to end: design and deliver implementations that align Titan to each customer's workflows and goals. - Build AI agents: design and build agents on Titan's platform that drive real value for customers. - Lead migrations: design and execute migration plans that minimize disruption and ensure seamless adoption of Titan's platform. - Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and a sharper go-to-market. Who You Are - 3+ years in a deployed, field, or solutions-engineering role - A natural owner. 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Parkway Suite 100, Maitland, FL 32751", "locations" : [ "2500 Maitland Center Parkway Suite 100", "Maitland", "FL 32751" ], "timestamp" : "2026-06-14T21:43:47.999", "fingerprint" : "c74c4221cf155c879c96abdca7cc34808abbe13c704ed97a77919526d8baf1cb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/hillpointe/jobs/4937161008", "externalId" : "4937161008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Maitland", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.6275253,-81.3656419" } ], "locationText" : "Maitland, Florida, United States", "experienceLevel" : "Director", "professionalSkills" : [ "Customer experience", "Operations leadership", "Resource planning", "Vendor management", "Process improvement", "Service innovation" ], "hardSkillsList" : [ "Performance metrics", "Service levels", "Quality scores", "Customer satisfaction", "Operational efficiency", 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culture, Define long-term vision, Execute contact center roadmap, Align strategy with objectives, Lead digital transformation, Enhance scalability, Enhance efficiency, Deliver performance reporting, Provide actionable insights, Analyze customer data, Analyze key metrics, Inform strategy, Improve service delivery, Drive business outcomes, Establish KPIs, Monitor KPIs, Establish SLAs, Monitor SLAs, Establish benchmarks, Monitor benchmarks, Lead teams, Mentor teams, Develop teams, Cultivate accountability, Cultivate engagement, Cultivate professional development, Implement coaching frameworks, Implement performance management, Champion customer satisfaction initiatives, Reduce customer friction, Increase customer loyalty, Leverage customer feedback, Leverage data, Leverage root cause analysis, Collaborate with cross-functional teams, Optimize customer journey", "teamCollaboration" : "Cross-functional teams; Executive leadership", "domainKnowledge" : "Contact center technologies; Labor laws; Compliance requirements; HR best practices", "domainList" : [ "contact-center-technologies", "labor-laws", "compliance-requirements", "hr-best-practices" ], "domainSpecificKnowledge" : [ "Contact center technologies", "Labor laws", "Compliance requirements", "HR best practices" ], "toolProficiency" : [ "CRM systems", "Workforce management tools" ], "communicationSkills" : "Presentation skills; Influence skills", "innovationCreativity" : "Continuous improvement initiatives; Service innovation", "problemSolvingSkills" : "Root cause analysis; Data analysis", "specialRequirements" : "Ability to sit for extended periods, Frequent use of hands, Ability to communicate clearly, Ability to hear and speak, Ability to view computer screens, Occasional ability to stand, Lift or move up to 15 pounds, Maintain focus and concentration, Extended hours, Evenings or weekends, Occasional travel", "outcomesObjectives" : "Improve service delivery; Drive business outcomes; Enhance scalability; Enhance efficiency; Improve customer satisfaction; Reduce friction; Increase loyalty", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. Director of Contact Center The Director of Contact Center provides strategic leadership and oversight for all centralized customer interactions, driving operational excellence and delivering exceptional customer experiences. This individual will lead the development and execution of long-term strategies that align people, processes, and technology with organizational goals, while fostering a high-performance culture grounded in accountability, growth, and customer satisfaction. Key Responsibilities: Strategic Direction Define and execute the long-term vision and roadmap for the Contact Center. Align Contact Center strategy with broader organizational objectives and customer experience goals. Lead digital transformation and continuous improvement initiatives to enhance scalability and efficiency. Executive Reporting & Insights Deliver high-level performance reporting and actionable insights to executive leadership. Analyze customer data and key metrics to inform strategy, improve service delivery, and drive businessoutcomes Establish and monitor KPIs, SLAs, and operational benchmarks across all contact channels. Leadership & Development Lead, mentor, and develop a team of Contact Center managers and supervisors. Cultivate a culture of accountability, engagement, and continuous professional development. Implement coaching frameworks and performance management practices that drive team success. Customer Experience & Satisfaction Champion initiatives to improve customer satisfaction, reduce friction, and increase loyalty. Leverage customer feedback, data, and root cause analysis to improve service delivery. Collaborate with cross-functional teams to optimize the end-to-end customer journey. Qualifications: Bachelor’s degree in Business Administration, Management, Operations, or a related field required. 7–10+ years of progressive experience in contact center, customer experience, or operations leadership, including management of large‑scale teams. Demonstrated experience leading multi‑channel contact center operations (phone, email, chat, digital platforms). Proven track record of driving performance metrics, including service levels, quality scores, customer satisfaction (CSAT), retention, and operational efficiency. Strong knowledge of contact center technologies, CRM systems, workforce management tools, and reporting/analytics platforms. Experience with budgeting, forecasting, and resource planning, including labor optimization and vendor management. Ability to analyze data and trends to make informed, strategic decisions and implement continuous improvement initiatives. Proven ability to lead, develop, and mentor senior managers and frontline leaders, fostering a culture of accountability, engagement, and high performance. Strong understanding of labor laws, compliance requirements, and HR best practices as they apply to contact center operations. Excellent communication, presentation, and influence skills, with the ability to collaborate effectively with executive leadership and cross‑functional teams. Ability to manage change, implement large‑scale initiatives, and lead through periods of growth, transformation, or high operational demand. Experience in customer experience strategy, process improvement, and service innovation preferred. Physical Requirements: Ability to sit for extended periods of time while working at a computer or participating in meetings. Frequent use of hands and fingers to operate a computer, keyboard, mouse, phone, and other office equipment. Ability to communicate clearly and effectively—verbally and in writing—with employees, leadership, and stakeholders. Ability to hear and speak sufficiently to participate in meetings, conference calls, and presentations. Ability to view computer screens and read detailed reports, data, and documents for extended periods. Occasional ability to stand, walk, bend, or reach within an office environment. Ability to lift or move up to 15 pounds occasionally (e.g., laptops, documents, or office materials). Ability to maintain focus, concentration, and decision‑making capacity in a fast‑paced, high‑volume operational environment. Work Environment: Primarily works in a professional office environment, which may be onsite or hybrid depending on business needs. Extensive use of computers, telecommunication systems, and contact center technology platforms. Regular participation in meetings, presentations, and virtual conferences, including executive leadership. Work schedule is generally business‑hour based but may require extended hours, evenings, or weekends as needed to support operational demands, peak periods, or critical initiatives. May experience periods of high pressure due to performance metrics, service levels, staffing needs, or operational challenges. Occasional travel may be required for site visits, leadership meetings, or professional development. Frequent interaction with employees, vendors, and internal departments in a leadership and advisory capacity.", "summaryDescription" : "Director of Contact Center at Hillpointe. Skills: Contact Center, Customer Experience, Operations Leadership. Provide strategic leadership. 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Engineers; Vendors; Engineering teams; Infrastructure teams", "projectManagementSkills" : [ "Implementation planning" ], "domainKnowledge" : "Contact center; Cloud telephony; AI; Automation; Digital engagement", "domainList" : [ "contact-center", "cloud-telephony", "ai", "automation", "digital-engagement" ], "domainSpecificKnowledge" : [ "Contact center", "Cloud telephony", "AI", "Automation", "Digital engagement" ], "toolProficiency" : [ "NICE", "Amazon Connect", "Genesys Cloud" ], "communicationSkills" : "Stakeholder advisory", "innovationCreativity" : "Evaluate new technologies; Enhance customer experience; Enhance agent experience", "problemSolvingSkills" : "Recommend solutions; Identify risks", "outcomesObjectives" : "Improve customer experience; Improve operational performance", "qualificationsBasic" : "Contact center solution architecture experience, Platform design experience, Enterprise contact center environments experience, Cloud contact center platforms experience, IVR understanding, ACD understanding, VoIP understanding, Omnichannel routing understanding, Unified communications understanding, APIs experience, SIP experience, Integrations experience", "qualificationsPreferred" : "Bachelor’s degree in computer science, Bachelor’s degree in Information Technology, Bachelor’s degree in Engineering, Cloud telephony services overview, AI exposure, Automation exposure, Digital engagement platforms exposure", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**What you will do** We’re looking for a Solutions Architect to shape and evolve our **global cloud contact center ecosystem**. You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance. **How you will do it** **Architecture & Strategy** * Design and own end-to-end architecture for our cloud contact center platform (CCaaS). * Ensure solutions are scalable, secure, and aligned with business goals. * Lead architecture reviews and guide technical decision-making. **Collaboration & Delivery** * Translate business needs into practical, scalable solutions. * Partner with engineering, infrastructure, and vendors to deliver outcomes. * Support implementation planning and continuous improvements. **Innovation & Transformation** * Evaluate new technologies (AI, automation, analytics, digital channels). * Identify opportunities to enhance customer and agent experience. * Contribute to the long-term roadmap and modernization strategy. **Advisory & Leadership** * Act as a trusted advisor to stakeholders. * Proactively identify risks and recommend solutions. * Influence the future direction of the contact center ecosystem. **What we look for** **Required** * Proven track of experience in **contact center solution architecture** , **platform design** , and supporting enterprise **contact center environments in multiple regions.** * Hands-on experience with **cloud contact center platforms** (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud). * Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications. * Experience with APIs, SIP, and integrations. * Familiarity with reporting, analytics, and workforce management tools. **Preferred** * Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. * Overview of cloud telephony services. * Exposure to AI, automation, or digital engagement platforms. **About Us** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-BB1 #LI-Hybrid", "summaryDescription" : "Solutions Architect – Contact Center (Cloud & AI) at Johnson Controls. Skills: Contact center architecture, Cloud platforms, AI. Design end-to-end architecture. Own end-to-end architecture", "postedDate" : "2026-06-12T22:12:48.546", "createdAt" : "2026-06-14T22:12:48.538", "lastUpdated" : "2026-06-15T23:43:46.790", "ingestTimestamp" : "2026-06-14T22:12:48.538", "mongoId" : "6a2ec3a574d8ee00a0ea8641", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Manchester-Manchester-United-Kingdom/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271358", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Contact center architecture", "Platform design", "Cloud telephony", "Leadership", "Cloud platforms", "AI", "Solution architecture", "Architecture reviews", "Technical decision-making", "Business needs translation", "Implementation planning", "Continuous improvements", "Technology evaluation", "Roadmap contribution", "Modernization strategy", "Stakeholder advisory", "Risk identification", "Contact center", "Automation", "Digital engagement", "NICE", "Amazon Connect", "Genesys Cloud" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706987fc9a711f0f6fdb3", "title" : "HR Contact Center Associate with French and English – 12-months (fixed-term) contract", "company" : "ADCI", "industry" : "Administrative Support, Human Resources, amazonian experience and tech", "salary" : { "min" : 450000.0, "max" : 650000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level HR Contact Center Associate in India, adjusted for the technology industry and a fixed-term contract." }, "location" : "IND", "locations" : [ "IND" ], "timestamp" : "2026-06-16T03:54:08.494", "fingerprint" : "58fdfc3e917b036368df27678587e0fd1eae38e7bb0ca193d1fbc2e12b24f1d7", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3053363/apply", "externalId" : "25e4ea57-512a-42bf-bb43-1b26e2dcc9d7", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Administration", "Talent management", "Employee relations", "HR processes", "Organizational development" ], "hardSkillsList" : [ "French language proficiency", "English language proficiency", "Microsoft Office", "Outlook" ], "hardSkills" : [ { "name" : "French language proficiency", "level" : "intermediate" }, { "name" : "English language proficiency", "level" : "intermediate" }, { "name" : "Microsoft Office", "level" : "intermediate" }, { "name" : "Outlook", "level" : "intermediate" } ], "majorSkills" : "French, English, HR Contact Center", "majorSkillsList" : [ "French", "English", "HR Contact Center" ], "coreResponsibilities" : "Handle HR queries in French, Handle HR queries in English, Resolve HR queries, Refer to documentation, Escalate where queries cannot be resolved, Take ownership of employee contacts, Resolve employee contacts with customer focus, Identify gaps in supporting documentation, Identify gaps in internal processes, Identify areas for service improvement, Communicate verbally with employees, Communicate in writing with employees, Explain queries and concerns, Resolve queries and concerns, Seek employee feedback, Improve levels of service, Work on rotational shifts, Work on weekends, Work on weekdays, Work on bank holidays, Process absence reporting requests", "teamCollaboration" : "International teams; Different locations; Different cultures", "domainKnowledge" : "Employee life-cycle; Benefits; Payroll; Leave of absence; Data management; Onboarding; Terminations", "domainList" : [ "employee-life-cycle", "benefits", "payroll", "leave-of-absence", "data-management", "onboarding", "terminations" ], "domainSpecificKnowledge" : [ "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations" ], "toolProficiency" : [ "Windows", "Microsoft Office", "Outlook", "Live chat", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "specialRequirements" : "Quiet and private place to work, Internet speed 20 mbps download, Internet speed 5 mbps upload", "outcomesObjectives" : "Resolve employee contacts with high customer focus; Improve levels of service", "qualificationsBasic" : "Very good proficiency in French (B2 CEFR), Very good proficiency in English, Computer skills (Windows, Microsoft Office, Outlook)", "qualificationsPreferred" : "Relevant work experience in administration, Relevant work experience in customer service/call center, Relevant work experience in HR environment, Very good proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment, Good interpersonal skills, Good communication skills, Good time management skills, Good problem-solving skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with French and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities - Handle and resolve HR queries in French and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including bank holidays. Home Office Requirements: - A quiet and private place to work where you will not be disturbed. - Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. Basic Qualifications: - Very good proficiency in written and verbal in French (B2 CEFR) and English. - Computer skills (Windows, Microsoft Office, Outlook) Preferred Qualifications: - Relevant work experience in administration, customer service/ call center or HR environment. - Very good proficiency in additional European languages - Ability to work in international teams where team members are in different locations and belong to different cultures - Ability to work with confidential information - Flexibility to work in a fast-paced environment - Good interpersonal, communication, time management, and problem-solving skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "HR Contact Center Associate with French and English – 12-months (fixed-term) contract at ADCI. Skills: French, English, HR Contact Center. Handle HR queries in French. Handle HR queries in English", "postedDate" : "2026-06-14T19:43:02.542", "createdAt" : "2026-06-14T19:43:02.542", "lastUpdated" : "2026-06-16T03:54:08.494", "ingestTimestamp" : "2026-06-14T19:43:02.542", "mongoId" : "68b706987fc9a711f0f6fdb3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3053363/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "French language proficiency", "English language proficiency", "Microsoft Office", "Outlook", "French", "English", "HR Contact Center", "Customer service", "Administration", "Talent management", "Employee relations", "HR processes", "Organizational development", "Employee life-cycle", "Benefits", "Payroll", "Leave of absence", "Data management", "Onboarding", "Terminations", "Windows", "Live chat", "Case management systems" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec3a574d8ee00a0ea8643", "title" : "Solutions Architect – Contact Center (Cloud & AI)", "company" : "Johnson Controls", "industry" : "Manufacturing", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Solutions Architect in the Technology industry in Ireland, adjusted for company size and specific role focus on Cloud & AI." }, "location" : "Ireland", "locations" : [ "Ireland" ], "timestamp" : "2026-06-15T23:49:04.393", "fingerprint" : "8b9b51a47d6c1ab4a3d3f3e204ef6476d356ebe3a30410e132715cf43e5d44a1", "source" : "workday", "language" : "en", "applyUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Cork-County-Cork-Ireland/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271459", "externalId" : "WD30271459", "industryFunction" : { }, "locationPoint" : "53.4129,-8.2439", "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Ireland", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Cloud contact center, AI, Automation, Analytics, Digital channels, APIs, SIP, VoIP, IVR, ACD, Omnichannel routing, Unified communications", "professionalSkills" : [ "Solution architecture", "Platform design", "Architecture reviews", "Technical decision-making", "Business needs translation", "Implementation planning", "Continuous improvements", "Technology evaluation", "Roadmap contribution", "Modernization strategy", "Stakeholder advisory", "Risk identification", "Solution recommendation" ], "hardSkillsList" : [ "Contact center architecture", "Platform design", "Enterprise environments", "Cloud platforms", "API integration", "SIP integration", "VoIP integration", "IVR systems", "ACD systems", "Omnichannel routing", "Unified communications" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Contact center architecture", "level" : "intermediate" }, { "name" : "Platform design", "level" : "intermediate" }, { "name" : "Enterprise environments", "level" : "intermediate" }, { "name" : "Cloud platforms", "level" : "intermediate" }, { "name" : "API integration", "level" : "intermediate" }, { "name" : "SIP integration", "level" : "intermediate" }, { "name" : "VoIP integration", "level" : "intermediate" }, { "name" : "IVR systems", "level" : "intermediate" }, { "name" : "ACD systems", "level" : "intermediate" }, { "name" : "Omnichannel routing", "level" : "intermediate" }, { "name" : "Unified communications", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Contact center architecture, Cloud contact center, AI integration", "majorSkillsList" : [ "Contact center architecture", "Cloud contact center", "AI integration" ], "coreResponsibilities" : "Design end-to-end architecture, Own end-to-end architecture, Ensure solutions are scalable, Ensure solutions are secure, Align solutions with business goals, Lead architecture reviews, Guide technical decision-making, Translate business needs, Partner with engineering, Partner with infrastructure, Partner with vendors, Deliver outcomes, Support implementation planning, Support continuous improvements, Evaluate new technologies, Identify opportunities, Contribute to roadmap, Contribute to modernization strategy, Act as trusted advisor, Proactively identify risks, Recommend solutions, Influence future direction", "teamCollaboration" : "Collaborate with business leaders; Collaborate with engineers; Collaborate with vendors; Partner with engineering; Partner with infrastructure", "projectManagementSkills" : [ "Implementation planning" ], "domainKnowledge" : "Contact center; Cloud telephony; AI; Automation; Digital engagement", "domainList" : [ "contact-center", "cloud-telephony", "ai", "automation", "digital-engagement" ], "domainSpecificKnowledge" : [ "Contact center", "Cloud telephony", "AI", "Automation", "Digital engagement" ], "toolProficiency" : [ "NICE", "Amazon Connect", "Genesys Cloud" ], "communicationSkills" : "Stakeholder advisory", "innovationCreativity" : "Evaluate new technologies; Identify opportunities; Contribute to modernization strategy", "problemSolvingSkills" : "Recommend solutions; Proactively identify risks", "outcomesObjectives" : "Improve customer experience; Improve operational performance", "qualificationsBasic" : "Contact center solution architecture experience, Platform design experience, Enterprise contact center environments experience, Cloud contact center platforms experience, IVR understanding, ACD understanding, VoIP understanding, Omnichannel routing understanding, Unified communications understanding, APIs experience, SIP experience, Integrations experience", "qualificationsPreferred" : "Bachelor’s degree in computer science, Bachelor’s degree in Information Technology, Bachelor’s degree in Engineering, Cloud telephony services overview, AI exposure, Automation exposure, Digital engagement platforms exposure", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**What you will do** We’re looking for a Solutions Architect to shape and evolve our **global cloud contact center ecosystem**. You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance. **How you will do it** **Architecture & Strategy** * Design and own end-to-end architecture for our cloud contact center platform (CCaaS). * Ensure solutions are scalable, secure, and aligned with business goals. * Lead architecture reviews and guide technical decision-making. **Collaboration & Delivery** * Translate business needs into practical, scalable solutions. * Partner with engineering, infrastructure, and vendors to deliver outcomes. * Support implementation planning and continuous improvements. **Innovation & Transformation** * Evaluate new technologies (AI, automation, analytics, digital channels). * Identify opportunities to enhance customer and agent experience. * Contribute to the long-term roadmap and modernization strategy. **Advisory & Leadership** * Act as a trusted advisor to stakeholders. * Proactively identify risks and recommend solutions. * Influence the future direction of the contact center ecosystem. **What we look for** **Required** * Proven track of experience in **contact center solution architecture** , **platform design** , and supporting enterprise **contact center environments in multiple regions.** * Hands-on experience with **cloud contact center platforms** (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud). * Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications. * Experience with APIs, SIP, and integrations. * Familiarity with reporting, analytics, and workforce management tools. **Preferred** * Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. * Overview of cloud telephony services. * Exposure to AI, automation, or digital engagement platforms. **About Us** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-BB1 #LI-Hybrid", "summaryDescription" : "Solutions Architect – Contact Center (Cloud & AI) at Johnson Controls. Skills: Contact center architecture, Cloud contact center, AI integration. Design end-to-end architecture. Own end-to-end architecture", "postedDate" : "2026-06-12T22:08:47.555", "createdAt" : "2026-06-14T22:08:47.551", "lastUpdated" : "2026-06-15T23:49:04.393", "ingestTimestamp" : "2026-06-14T22:08:47.551", "mongoId" : "6a2ec3a574d8ee00a0ea8643", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Cork-County-Cork-Ireland/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271459", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Contact center architecture", "Platform design", "Enterprise environments", "Cloud platforms", "API integration", "SIP integration", "VoIP integration", "IVR systems", "ACD systems", "Omnichannel routing", "Unified communications", "Leadership", "Cloud contact center", "AI integration", "Solution architecture", "Architecture reviews", "Technical decision-making", "Business needs translation", "Implementation planning", "Continuous improvements", "Technology evaluation", "Roadmap contribution", "Modernization strategy", "Stakeholder advisory", "Risk identification", "Solution recommendation", "Contact center", "Cloud telephony", "AI", "Automation", "Digital engagement", "NICE", "Amazon Connect", "Genesys Cloud" ], "skillCount" : 34, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec3a574d8ee00a0ea8642", "title" : "Solutions Architect – Contact Center (Cloud & AI)", "company" : "Johnson Controls", "industry" : "Technology", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Solutions Architect in the Technology industry in Spain, adjusted for seniority and company size." }, "location" : "Spain", "locations" : [ "Spain" ], "timestamp" : "2026-06-15T23:49:46.289", "fingerprint" : "a2f46ee7ca6ed0034a19ac15c3573ed0202eea626b038a1d59874730d45add77", "source" : "workday", "language" : "en", "applyUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Las-Rozas-Madrid-Spain/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271356", "externalId" : "WD30271356", "industryFunction" : { }, "locationPoint" : "40.4637,-3.7492", "structuredLocations" : [ { "country" : "Spain", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Spain", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Cloud contact center, NICE, Amazon Connect, Genesys Cloud, IVR, ACD, VoIP, Omnichannel routing, Unified communications, APIs, SIP, AI, Automation, Analytics, Digital channels", "professionalSkills" : [ "Solution architecture", "Platform design", "Technical decision-making", "Implementation planning", "Roadmap strategy" ], "hardSkillsList" : [ "Contact center architecture", "Cloud telephony" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Contact center architecture", "level" : "intermediate" }, { "name" : "Cloud telephony", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Contact center architecture, Cloud platforms, AI", "majorSkillsList" : [ "Contact center architecture", "Cloud platforms", "AI" ], "coreResponsibilities" : "Design end-to-end architecture, Own end-to-end architecture, Ensure solutions are scalable, Ensure solutions are secure, Align solutions with business goals, Lead architecture reviews, Guide technical decision-making, Translate business needs, Partner with engineering, Partner with infrastructure, Partner with vendors, Deliver outcomes, Support implementation planning, Support continuous improvements, Evaluate new technologies, Identify opportunities, Contribute to roadmap, Contribute to modernization strategy, Act as advisor, Identify risks, Recommend solutions, Influence future direction", "teamCollaboration" : "Business leaders; Engineers; Vendors; Engineering teams; Infrastructure teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Contact center; Cloud contact center; AI-driven channels; Voice channels; Digital channels; Interactive voice response; Automatic call distribution; Cloud telephony services; Digital engagement platforms", "domainList" : [ "contact-center", "cloud-contact-center", "ai-driven-channels", "voice-channels", "digital-channels", "interactive-voice-response", "automatic-call-distribution", "cloud-telephony-services", "digital-engagement-platforms" ], "domainSpecificKnowledge" : [ "Contact center", "Cloud contact center", "AI-driven channels", "Voice channels", "Digital channels", "Interactive voice response", "Automatic call distribution", "Cloud telephony services", "Digital engagement platforms" ], "toolProficiency" : [ "NICE", "Amazon Connect", "Genesys Cloud" ], "communicationSkills" : "Stakeholder communication", "innovationCreativity" : "Evaluate new technologies; Identify opportunities", "problemSolvingSkills" : "Identify risks; Recommend solutions", "outcomesObjectives" : "Improve customer experience; Improve operational performance", "qualificationsBasic" : "Contact center solution architecture experience, Platform design experience, Enterprise contact center environments experience, Cloud contact center platforms experience, IVR understanding, ACD understanding, VoIP understanding, Omnichannel routing understanding, Unified communications understanding, APIs experience, SIP experience, Integrations experience", "qualificationsPreferred" : "Bachelor’s degree in computer science, Bachelor’s degree in Information Technology, Bachelor’s degree in Engineering, Cloud telephony services overview, AI exposure, Automation exposure, Digital engagement platforms exposure", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**What you will do** We’re looking for a Solutions Architect to shape and evolve our **global cloud contact center ecosystem**. You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance. **How you will do it** **Architecture & Strategy** * Design and own end-to-end architecture for our cloud contact center platform (CCaaS). * Ensure solutions are scalable, secure, and aligned with business goals. * Lead architecture reviews and guide technical decision-making. **Collaboration & Delivery** * Translate business needs into practical, scalable solutions. * Partner with engineering, infrastructure, and vendors to deliver outcomes. * Support implementation planning and continuous improvements. **Innovation & Transformation** * Evaluate new technologies (AI, automation, analytics, digital channels). * Identify opportunities to enhance customer and agent experience. * Contribute to the long-term roadmap and modernization strategy. **Advisory & Leadership** * Act as a trusted advisor to stakeholders. * Proactively identify risks and recommend solutions. * Influence the future direction of the contact center ecosystem. **What we look for** **Required** * Proven track of experience in **contact center solution architecture** , **platform design** , and supporting enterprise **contact center environments in multiple regions.** * Hands-on experience with **cloud contact center platforms** (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud). * Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications. * Experience with APIs, SIP, and integrations. * Familiarity with reporting, analytics, and workforce management tools. **Preferred** * Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. * Overview of cloud telephony services. * Exposure to AI, automation, or digital engagement platforms. **About Us** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-BB1 #LI-Hybrid", "summaryDescription" : "Solutions Architect – Contact Center (Cloud & AI) at Johnson Controls. Skills: Contact center architecture, Cloud platforms, AI. Design end-to-end architecture. Own end-to-end architecture", "postedDate" : "2026-06-12T22:06:22.716", "createdAt" : "2026-06-14T22:06:22.714", "lastUpdated" : "2026-06-15T23:49:46.289", "ingestTimestamp" : "2026-06-14T22:06:22.714", "mongoId" : "6a2ec3a574d8ee00a0ea8642", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://jci.wd5.myworkdayjobs.com/JCI/job/Las-Rozas-Madrid-Spain/Solutions-Architect---Contact-Center--Cloud---AI-_WD30271356", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Contact center architecture", "Cloud telephony", "Leadership", "Cloud platforms", "AI", "Solution architecture", "Platform design", "Technical decision-making", "Implementation planning", "Roadmap strategy", "Roadmap planning", "Contact center", "Cloud contact center", "AI-driven channels", "Voice channels", "Digital channels", "Interactive voice response", "Automatic call distribution", "Cloud telephony services", "Digital engagement platforms", "NICE", "Amazon Connect", "Genesys Cloud" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2eb4f674d8ee00a0e80d86", "title" : "Contact Center Associate 2", "company" : "University of Miami", "industry" : "Education", "salary" : { "min" : 724.0, "max" : 724.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Medley, FL", "locations" : [ "Medley, FL", "United States of America" ], "timestamp" : "2026-06-15T23:29:53.689", "fingerprint" : "556cbb06ef9a0d8b7a0622827a6e9227c9b9bc9f36d1f911a4e22ae542e67ae8", "source" : "workday", "language" : "en", "applyUrl" : "https://umiami.wd1.myworkdayjobs.com/UMCareerStaff/job/Medley-FL/Contact-Center-Associate-2_R100097576", "externalId" : "R100097576", "industryFunction" : { }, "locationPoint" : "25.84065,-80.32644", "structuredLocations" : [ { "city" : "Medley", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "25.8406526,-80.3264404" } ], "locationText" : "Medley, Florida, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide customer service, Answer customer inquiries, Resolve customer issues, Process customer requests, Maintain customer records, Assist customers with services, Escalate complex issues, Follow communication protocols", "communicationSkills" : "Customer interaction", "documentationSkills" : "Record keeping", "problemSolvingSkills" : "Issue resolution", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "**_Current Employees:_** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click [here](https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this [tip sheet](https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf). The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Contact Center Associate 2 to work remote. **Core Job Summary** The Contact Center Associate 2 supports functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System. The incumbent is possesses a high-level of proficiency with consistent levels of quality and productivity. In addition, the incumbent serves as a subject matter expert in their assigned areas of support, providing guidance to their peers and assisting in on the job training for new hires. This position involves the delivery of courteous and efficient service to patients, accurate documentation and verification of patient registration information, and professional and timely communications with physicians, medical staff, and administrators. This position requires the ability to utilize the EPIC scheduling system to search for appointments across multiple physicians, resources, specialties and sites while utilizing expertise in medical triage and understanding of government and commercial insurance requirements to ensure patients are scheduled with the appropriate provider timely. **Core Responsibilities** * Delivers a high level of patient service, with consistent levels of quality and productivity. * Assists in identifying trouble spots and problem patterns in the provision of care. * Acts as a subject matter expert in support of their peers. * Trains new agents in scheduling and registration requirements specific to their specialties. * Schedules and registers patients for appointments within the UHealth System and provides general information about the UHealth System services to patients and community health care providers. * Provides support to UHealth System departments and clinics for information inquiries and problem resolution. * Maintains direct communication with providers and staff in the Medical Center and Satellite Offices. **Department Specific Functions** * Provide general information about University of Miami Health System services to patients and community health care providers. * Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards. * Initiate pre-registration process and coordinate with the Central Insurance Verification and Patient Access teams to assure pre-registration in the appropriate facility prior to the appointment. Ensure all demographic insurance information is accurate, complete and up to date on patient’s screen. * Verification of insurance information, verification of benefits and insurance referral information. * Verification of private patient insurance information for same day appointments or by request. * Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality. * Assure ease of patient flow through medical care process. * Complies with the written guidelines provided by the HIPPA Privacy Office related to patient privacy and confidentiality. * Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy). * Intervene as liaison/advocate for patients, physicians, and staff in facilitating ease of care. Assist in identifying trouble spots and problem patterns in the provision of care. * Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need. * Maintain knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria. * Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements. * Performs all above-mentioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other related members by following the Standard of Excellence and Accountability policy mandated by the University Of Miami Miller School Of Medicine. _**This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary**_ _**_Core Qualifications_**_ High School diploma or equivalent Minimum 2 years of relevant experience General knowledge of office procedures and operations Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to maintain effective interpersonal relationships. Ability to recognize, analyze, and solve a variety of problems. Ability to lead, motivate, develop and train others. Ability to process and handle confidential information with discretion. Skill in completing assignments accurately and with attention to detail. _**Any relevant education, certifications and/or work experience may be considered.**_ #LI-EL1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. **Job Status:** Full time **Employee Type:** Staff", "summaryDescription" : "Contact Center Associate 2 at University of Miami. Provide customer service. 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Collaborative environment; Collaborative nature of team; Interact with teammates", "domainKnowledge" : "Insurance company assets; Insurance company liabilities; Life and annuity products; IUL; FIA; MYGA; RILA; Market risks; U.S. statutory accounting; GAAP; Insurance regulatory guidelines; Actuarial guidelines", "domainList" : [ "insurance-company-assets", "insurance-company-liabilities", "life-and-annuity-products", "iul", "fia", "myga", "rila", "market-risks", "u-s-statutory-accounting", "gaap", "insurance-regulatory-guidelines", "actuarial-guidelines" ], "domainSpecificKnowledge" : [ "Insurance company assets", "Insurance company liabilities", "Life and annuity products", "IUL", "FIA", "MYGA", "RILA", "Market risks", "U.S. statutory accounting", "GAAP", "Insurance regulatory guidelines", "Actuarial guidelines" ], "toolProficiency" : [ "Bloomberg Terminal", "Reuters Eikon", "FactSet", "Murex", "Calypso", "ISDA/CSA" ], "communicationSkills" : "Communicate complex strategies; Senior executive presentations; Board presentations; Regulator presentations; Rating agency presentations", "continuousLearning" : "Performance Driven Learning", "problemSolvingSkills" : "Quantitative analysis", "specialRequirements" : "No visa sponsorship", "outcomesObjectives" : "Deliver investment results; Balance risk management; Balance capital efficiency; Balance collateral efficiency", "qualificationsBasic" : "Master's degree (or foreign equivalent), 15+ years progressively senior experience, 5+ years developing derivative strategies, Proven track record designing hedging programs, Demonstrated experience building hedging teams, Demonstrated expertise applying derivatives, Proven ability to communicate complex strategies", "qualificationsPreferred" : "CFA, FRM, FSA, or equivalent designation, Working knowledge of U.S. statutory accounting, Working knowledge of GAAP, Working knowledge of insurance regulatory guidelines, Working knowledge of actuarial guidelines, Hands-on collateral management experience, ISDA/CSA negotiations experience, Counterparty relationships experience, Prior executive level experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures. Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard. We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good. About Us NLG Capital, the investment management company of NLG, manages approximately $40+ billion in AUM. Our purpose is simple – to allow NLG to keep its promises. How we do this – an obsessive focus on delivering investment results. We drive results through a rigorous but collaborative investment process, and we hold ourselves to the highest of standards, both as investors and teammates. While our process is based on rigor, our culture is based on our guiding principles: Meritocracy, Uncompromising Transparency, Intellectual Honesty, Performance Driven Learning, Relentless Pursuit of Excellence. These principles serve as the foundation of our team. They govern the way we conduct ourselves, how we interact with teammates and how we approach every investment decision. We act with the integrity and humility required to make the investment decision that is right for the firm, and ultimately our policyholders. Our culture has been deliberately built to foster curiosity and provide opportunities to learn and grow, both as people and investors. The flat and collaborative nature of our team promotes an atmosphere where the best ideas are continually expressed and rewarded. Our pursuit of excellence is unwavering. Please note that we do not offer visa sponsorship for this position. Role Summary Reporting directly to the Chief Investment Officer, the Managing Director, Derivatives grow the function as the platform scales. Set high standards for execution, intellectual rigor, and collaboration, in keeping with NLG Capital’s guiding principles. Mentor and develop talent, creating a pipeline of derivatives and hedging expertise within the firm. Minimum Qualifications Master’s degree (or foreign equivalent) in quantitative or mathematical finance, statistics, economics, computer science, engineering, or a related field. Minimum of fifteen (15) years of progressively senior experience in derivatives and hedging, including significant time at the executive leadership level. At least five (5) years of experience developing and executing derivative strategies that address the unique nature of insurance company assets and liabilities. Proven track record of successfully designing, implementing, and scaling enterprise hedging programs in insurance, reinsurance, or asset management contexts. Broad understanding of life and annuity products, including IUL, FIA, MYGA, and RILA, and the embedded market risks within them. Demonstrated experience building and leading effective hedging teams spanning trading, analytics, systems, and portfolio management. Demonstrated expertise applying derivatives to accomplish both investment and hedging objectives. Proven ability to communicate complex hedging strategies simply and effectively to senior executives, boards, regulators, and rating agencies. Track record of balancing risk management with capital and collateral efficiency objectives. Preferred Qualifications CFA, FRM, FSA, or equivalent professional designation. Working knowledge of U. S. statutory accounting, GAAP, and insurance regulatory and actuarial guidelines. Hands-on experience managing collateral, ISDA/CSA negotiations, and counterparty relationships. Prior experience leading derivatives or hedging functions at the executive level within an insurance or asset management organization. Experience supporting M education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an \"at-will position\" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors. National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. Salary Pay Range $243,750—$357,500 USD National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group. Fortune 1000 status is based on the consolidated financial results of all National Life Group companies. Social Media Policy Site Disclosure and Privacy Policy National Life Group 1 National Life Dr Montpelier, VT 05604", "summaryDescription" : "Managing Director, Derivatives & Hedging at National Life Insurance Company. Skills: Derivatives, Hedging, Risk management, Insurance. Grow the derivatives function. Set high standards for execution", "postedDate" : "2026-06-16T01:21:37.511", "createdAt" : "2026-06-16T01:21:37.511", "lastUpdated" : "2026-06-16T12:14:37.672", "ingestTimestamp" : "2026-06-16T01:21:37.511", "mongoId" : "6a308768f292fd229c088a52", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 243750, "salaryAnnualMax" : 357500, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Derivative strategies", "Enterprise hedging programs", "Market risks", "Investment objectives", "Hedging objectives", "Capital efficiency", "Collateral efficiency", "Leadership", "Intellectual rigor", "Mentoring", "Derivatives", "Hedging", "Risk management", "Insurance", "Investment management", "Portfolio management", "Trading", "Analytics", "Systems", "Quantitative finance", "Insurance company assets", "Insurance company liabilities", "Life and annuity products", "IUL", "FIA", "MYGA", "RILA", "U.S. statutory accounting", "GAAP", "Insurance regulatory guidelines", "Actuarial guidelines", "CFA", "FRM", "FSA", "Bloomberg Terminal", "Reuters Eikon", "FactSet", "Murex", "Calypso", "ISDA/CSA" ], "skillCount" : 40, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca61c74d8ee00a09b9a9b", "title" : "Managing Counsel - APAC", "company" : "AlphaSense", "industry" : "SaaS", "salary" : { "min" : 4500000.0, "max" : 7000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Senior level position in the Technology industry in Pune, India, adjusted for company size and specific role responsibilities." }, "location" : "Pune", "locations" : [ "Pune" ], "timestamp" : "2026-06-16T06:39:16.276", "fingerprint" : "52b64975d4443606d430fdea4d9a8570bd9093446110f91811dcce5c3d6236df", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/alphasense/jobs/8590159002", "externalId" : "8590159002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, India", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Business acumen", "Business friendly mindset", "Pragmatic mindset" ], "hardSkillsList" : [ "Drafting commercial agreements", "Reviewing commercial agreements", "Negotiating commercial agreements", "Corporate governance", "Indian employment law", "Labour law compliance", "Regulatory compliance", "Transactional support" ], "softSkillsList" : [ "Negotiation skills", "Firm", "Patient", "Energetic", "Authentic", "Friendly" ], "hardSkills" : [ { "name" : "Drafting commercial agreements", "level" : "intermediate" }, { "name" : "Reviewing commercial agreements", "level" : "intermediate" }, { "name" : "Negotiating commercial agreements", "level" : "intermediate" }, { "name" : "Corporate governance", "level" : "intermediate" }, { "name" : "Indian employment law", "level" : "intermediate" }, { "name" : "Labour law compliance", "level" : "intermediate" }, { "name" : "Regulatory compliance", "level" : "intermediate" }, { "name" : "Transactional support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Negotiation skills" }, { "name" : "Firm" }, { "name" : "Patient" }, { "name" : "Energetic" }, { "name" : "Authentic" }, { "name" : "Friendly" } ], "majorSkills" : "Commercial contracts, Corporate governance, Employment law, Regulatory advice", "majorSkillsList" : [ "Commercial contracts", "Corporate governance", "Employment law", "Regulatory advice" ], "coreResponsibilities" : "Prepare agendas, notices, minutes for board meetings, committees,, Execute follow-up actions for meetings, Draft, review, negotiate commercial contracts, Provide general transactional support, Assist with local policy development, Remain informed of shifting legal landscape, Provide business-oriented legal advice to stakeholders, Advise on employment and labor law matters, Help create and enhance playbooks, Support and mentor junior legal team members, Contribute to scalable legal processes development, Work effectively across functional groups and time zones, Provide legal and strategic business advice, Ensure agreements are consistent with playbooks and policies, Support legal team on other legal matters", "teamCollaboration" : "Cross-functional stakeholders; International teams; Different functional groups", "domainKnowledge" : "Indian employment law; Labour codes; Corporate governance; Commercial agreements; Cross-border legal matters", "domainList" : [ "indian-employment-law", "labour-codes", "corporate-governance", "commercial-agreements", "cross-border-legal-matters" ], "domainSpecificKnowledge" : [ "Indian employment law", "Labour codes", "Corporate governance", "Commercial agreements", "Cross-border legal matters" ], "communicationSkills" : "Effective communicator", "problemSolvingSkills" : "Risk-based legal advice", "qualificationsBasic" : "6+ years experience drafting, reviewing, negotiating commercial customer and vendor agreements, Advise on corporate governance for Indian entities, Review and negotiate commercial contracts (MSAs, SOWs, SLAs, Order Forms), Provide day-to-day legal support to Sales, Procurement, Finance, HR, leadership, Knowledge of Indian employment and labour laws, Advise on labour code compliance, workforce matters, disciplinary actions, HR, Deliver practical, risk-based legal advice on corporate, regulatory, compliance, operational matters, Manage, develop, and coach team, Provide responsive service to teams, Maintain balance of legal and business objectives, Advise international teams on cross-border legal and commercial matters", "qualificationsPreferred" : "Experience with training, Experience with contract management systems, Experience with data privacy", "workSiteFlexibility" : "Onsite", "rawDescription" : "About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S Minimum of 6+ years’ experience with drafting, reviewing, and negotiating commercial customer and vendor agreements and advising on corporate governance related matters for our Indian entities either in-house or with a nationally recognized law firm (or a combination of the two); Ability to review and negotiate wide range of commercial contracts including Master Services Agreements, Services Agreements, SOWs, Service Level Agreements, Orders Forms, NDAs; etc.; Experience with providing day-to-day legal support to cross-functional stakeholders, including Sales, Procurement, Finance, HR, and leadership teams; Strong knowledge of Indian employment and labour laws, including advising stakeholders on labour code compliance, workforce related matters, disciplinary actions, and HR policies; Ability to deliver practical, risk-based legal advice on general corporate, regulatory, compliance and operational matters while balancing business objectives and legal risk; Experience managing, developing and coaching team members; Superior business acumen with an unrivaled commitment and deep-seated need to provide responsive service to our teams and get things done; approaches responsibilities with a business friendly and pragmatic mindset while maintaining a commensurate balance of legal risk; Experience advising international teams and managing cross-border legal and commercial matters. Energetic, authentic, and friendly with a great sense of humor; capable of displaying strong negotiation skills and the ability to support difficult positions in a firm and patient manner; Effective communicator with the ability to interact with both internal and external professionals of all types and backgrounds; and Experience with training, contract management systems, and data privacy a plus. What You’ll Do: Prepare agendas, notices, and minutes for board meetings, committees, and annual general meetings (AGM) and execute on any follow-up actions; Draft, review and negotiate broad range of commercial contracts and provide general transactional support across the organization with a heavy emphasis on sales and procurement; Assist with the development of any local policies and procedures; Remain informed of the shifting legal landscape relating to applicable laws, regulations and industry guidance that impact commercial agreements, corporate governance, employment, and other areas; Provide practical, business-oriented legal advice to stakeholders across sales, procurement, finance, HR, product, and leadership teams on day-to-day operational and strategic matters; Advise on employment and labor law matters, including compliance with applicable labor codes, employee relations issues, and policy implementation; Help create and enhance playbooks to establish company parameters to scale the legal function as the company grows; Support and mentor junior legal team members and contribute to the development of scalable legal processes and best practices; Work effectively in a dynamic environment across different functional groups and time zones; Provide legal and strategic business advice to ensure agreements are consistent with playbooks, internal policies, and processes; and Support the AlphaSense legal team on all other legal matters as needed. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.", "summaryDescription" : "Managing Counsel - APAC at AlphaSense. Skills: Commercial contracts, Corporate governance, Employment law, Regulatory advice. Prepare agendas, notices, minutes for board meetings, committees,. Execute follow-up actions for meetings", "postedDate" : "2026-06-14T21:01:59.814", "createdAt" : "2026-06-14T21:01:59.814", "lastUpdated" : "2026-06-16T06:39:16.276", "ingestTimestamp" : "2026-06-14T21:01:59.814", "mongoId" : "6a2ca61c74d8ee00a09b9a9b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Drafting commercial agreements", "Reviewing commercial agreements", "Negotiating commercial agreements", "Corporate governance", "Indian employment law", "Labour law compliance", "Regulatory compliance", "Transactional support", "Negotiation skills", "Firm", "Patient", "Energetic", "Authentic", "Friendly", "Commercial contracts", "Employment law", "Regulatory advice", "Business acumen", "Business friendly mindset", "Pragmatic mindset", "Labour codes", "Commercial agreements", "Cross-border legal matters" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051d6f292fd229cf078e2", "title" : "Managing Director, South Korea", "company" : "Nscale", "industry" : "Technology", "salary" : { "min" : 350000.0, "max" : 600000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Singapore, adjusted for executive seniority in the technology industry." }, "location" : "Singapore", "locations" : [ "Singapore" ], "timestamp" : "2026-06-16T07:47:54.345", "fingerprint" : "e1af563bce1cf9c5e8877883e7fb04178051c81baeef78fbc6938769a301ce55", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/nscaleoperationsukltd/jobs/4894616101", "externalId" : "4894616101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI, Cloud infrastructure, GPU cloud", "professionalSkills" : [ "Commercial strategy", "Go-to-market strategies", "Customer engagement", "Data center operations", "Infrastructure operations", "Strategic initiatives", "Knowledge sharing" ], "hardSkillsList" : [ "P&L management", "Financial performance", "Operational excellence", "Regulatory compliance", "Revenue growth", "Customer acquisition", "Infrastructure management", "Technology roadmap alignment" ], "softSkillsList" : [ "Leadership", "Adaptability", "Entrepreneurial thinking" ], "hardSkills" : [ { "name" : "P&L management", "level" : "intermediate" }, { "name" : "Financial performance", "level" : "intermediate" }, { "name" : "Operational excellence", "level" : "intermediate" }, { "name" : "Regulatory compliance", "level" : "intermediate" }, { "name" : "Revenue growth", "level" : "intermediate" }, { "name" : "Customer acquisition", "level" : "intermediate" }, { "name" : "Infrastructure management", "level" : "intermediate" }, { "name" : "Technology roadmap alignment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Adaptability" }, { "name" : "Entrepreneurial thinking" } ], "majorSkills" : "Sovereign Cloud offering, Commercial growth, Infrastructure operations, Technology alignment", "majorSkillsList" : [ "Sovereign Cloud offering", "Commercial growth", "Infrastructure operations", "Technology alignment" ], "coreResponsibilities" : "Lead strategic, commercial, operational success in South Korea, Lead launch and operational delivery of Sovereign Cloud, Oversee day-to-day management of local operations, Identify and unlock commercial opportunities, Drive technological innovation, Shape secure, enterprise-grade cloud infrastructure delivery, Represent Nscale strategy locally, Drive sales with Chief Revenue Officer, Ensure world-class delivery with Chief Operating Officer, Maintain and evolve technical infrastructure, Lead end-to-end delivery of Sovereign Cloud offering, Oversee operations, Form partnerships with key stakeholders, Form partnerships with ecosystem partners, Drive strategic growth, Enable secure, high-performance cloud innovation, Own in-country P&L, Ensure governance, Ensure financial performance, Ensure operational excellence, Lead local team, Inspire local team, Grow local team, Act as in-country spokesperson, Act as in-country ambassador, Ensure regulatory compliance, Foster relationships with authorities, Localize and deliver commercial strategy, Build senior-level relationships with key customers, Build senior-level relationships with partners, Build senior-level relationships with strategic accounts, Provide local market intelligence, Provide local market insight, Shape go-to-market strategies, Shape pricing, Shape customer engagement, Oversee data center operations, Oversee infrastructure operations, Ensure resilience, Ensure efficiency, Meet customer SLAs, Identify operational improvement opportunities, Identify scalability opportunities, Ensure deployment of cutting-edge infrastructure, Ensure maintenance of cutting-edge infrastructure, Meet client demands, Champion innovation, Align in-country needs with global technology roadmap, Operate effectively in matrixed environment, Build trust across global functional leaders, Build alignment across global functional leaders, Contribute to global strategic initiatives, Contribute to cross-market knowledge sharing", "teamCollaboration" : "Matrixed global leadership model; Global functional leaders; Cross-market knowledge sharing", "domainKnowledge" : "AI; Cloud infrastructure; Data center management; High-performance computing; Sovereign Cloud; Enterprise-grade cloud infrastructure", "domainList" : [ "ai", "cloud-infrastructure", "data-center-management", "high-performance-computing", "sovereign-cloud", "enterprise-grade-cloud-infrastructure" ], "domainSpecificKnowledge" : [ "AI", "Cloud infrastructure", "Data center management", "High-performance computing", "Sovereign Cloud", "Enterprise-grade cloud infrastructure" ], "communicationSkills" : "Exceptional communicator", "innovationCreativity" : "Driving technological innovation; Enabling cloud innovation", "qualificationsBasic" : "Senior leadership (C-Level) role experience, Successfully engaging government officials, Successfully building strategic relationships with enterprise C-suite executives in South Korea, Owning and growing P&L, Owning and growing sales pipelines, Owning and growing customer relationships, Deep understanding of infrastructure operations, Technologically fluent, Operating in a matrixed model, Building relationships across global functional leaders, Influencing without authority, Driving results collaboratively, Fluency in English", "qualificationsPreferred" : "Technology, cloud infrastructure, data center, or AI/ML sectors experience, High-growth or scale-up environment experience, Telecomms sector experience, Exposure to data center management, Exposure to cloud services, Exposure to high-performance computing environments, Fluency in local language", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Nscale Nscale is the hyperscaler engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role We are looking for a dynamic and commercially minded Managing Director to lead the strategic, commercial and operational success of Nscale in South Korea. This is a pivotal, high-impact leadership role at the forefront of the next chapter in our growth journey. You will lead the launch and operational delivery of our Sovereign Cloud offering within the country, while also overseeing the day-to-day management of local operations. Beyond execution, you'll play a strategic role in identifying and unlocking commercial opportunities, driving technological innovation, and helping shape how we deliver secure, enterprise-grade cloud infrastructure at scale. As Managing Director, you will be the senior-most leader on the ground, representing Nscale strategy, locally while operating as part of a highly collaborative and matrixed global leadership model. You will work closely with the Chief Revenue Officer to drive sales and Chief Operating Officer to ensure world-class delivery of data center operations, and with the Chief Technology Officer to maintain and evolve our technical infrastructure in line with client needs and emerging technologies. This is a rare opportunity to shape and scale a business that sits at the intersection of AI, cloud infrastructure, and enterprise-grade performance. What You’ll be Doing Leadership & OperationsLeadership & Operations Lead the end-to-end delivery of our Sovereign Cloud offering in-country — from pre-launch planning and regulatory readiness, through to go-live and operational execution. Overseeing day-to-day operations, forming strong partnerships with key stakeholders and ecosystem partners, and driving strategic growth by unlocking commercial opportunities and enabling secure, high-performance cloud innovation at scale. Own the in-country P&L, ensuring strong governance, financial performance, and operational excellence. Lead, inspire and grow a high-performing local team aligned to Nscale’s global mission, values, and culture. Act as the in-country spokesperson and ambassador for Nscale with government stakeholders, regulators, partners, and media where appropriate. Ensure regulatory compliance and foster strong relationships with relevant authorities. Commercial GrowthCommercial Growth Partner with the Group CRO to localise and deliver against commercial strategy, driving customer acquisition and revenue growth in the market. Build and nurture senior-level relationships with key customers, partners, and strategic accounts. Provide local market intelligence and insight to help shape go-to-market strategies, pricing, and customer engagement. Operational Infrastructure Partner with the Group COO to oversee data center and infrastructure operations in-country, ensuring resilience, efficiency, and customer SLAs are met. Identify opportunities for operational improvement and scalability as the business grows. Technology Alignment Collaborate with the Group CTO and technical teams to ensure the deployment and maintenance of cutting-edge infrastructure to meet client demands. Champion innovation and work to align in-country needs with the global technology roadmap. Matrixed Collaboration Operate effectively in a matrixed environment, building trust and alignment across global functional leaders. Contribute to global strategic initiatives and cross-market knowledge sharing. About You Proven experience in a senior leadership (C-Level) role within the technology, cloud infrastructure, data center, or AI/ML sectors, ideally within a high-growth or scale-up environment and, ideally, with Telecomms sector experience. Proven track record of successfully engaging and building strategic relationships with senior government officials and enterprise C-suite executives in South Korea. Strong commercial acumen with a track record of owning and growing P&L, sales pipelines, and customer relationships. Deep understanding of infrastructure operations, ideally with exposure to data center management, cloud services, or high-performance computing environments. Technologically fluent – able to converse credibly with CTOs, engineers, and technical partners. Demonstrated experience operating in a matrixed or multi-stakeholder model – able to build relationships, influence without authority, and drive results collaboratively. Exceptional communicator and leader with high EQ – inspires followership and trust. Comfortable working in a rapid-paced, ambiguous environment where adaptability and entrepreneurial thinking are key. Strong understanding of local market dynamics and regulatory environment. Fluency in [local language] and English required. Equal Opportunities Statement At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.", "summaryDescription" : "Managing Director, South Korea at Nscale. Skills: Sovereign Cloud offering, Commercial growth, Infrastructure operations, Technology alignment. Lead strategic, commercial, operational success in South Korea. Lead launch and operational delivery of Sovereign Cloud", "postedDate" : "2026-06-15T23:21:40.457", "createdAt" : "2026-06-15T23:21:40.457", "lastUpdated" : "2026-06-16T07:47:54.345", "ingestTimestamp" : "2026-06-15T23:21:40.457", "mongoId" : "6a3051d6f292fd229cf078e2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "P&L management", "Financial performance", "Operational excellence", "Regulatory compliance", "Revenue growth", "Customer acquisition", "Infrastructure management", "Technology roadmap alignment", "Leadership", "Adaptability", "Entrepreneurial thinking", "Sovereign Cloud offering", "Commercial growth", "Infrastructure operations", "Technology alignment", "Commercial strategy", "Go-to-market strategies", "Customer engagement", "Data center operations", "Strategic initiatives", "Knowledge sharing", "AI", "Cloud infrastructure", "Data center management", "High-performance computing", "Sovereign Cloud", "Enterprise-grade cloud infrastructure" ], "skillCount" : 27, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30573cf292fd229cf365c6", "title" : "Managing Director, Healthcare Innovations", "company" : "American Institutes for Research", "industry" : "Healthcare", "salary" : { "min" : 180000.0, "max" : 230000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote (United States)", "locations" : [ "Remote (United States)" ], "timestamp" : "2026-06-16T08:14:11.054", "fingerprint" : "af71bc68e126db708ecb2dbd6339f404009b8d5841e9a61772d2a87d390cbc5e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/americaninstitutesforresearch/jobs/5257701008", "externalId" : "5257701008", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Join AIR as a Managing Director with our Healthcare Innovations team. Our team works collaboratively to unravel the intertwined challenges of health care quality, costs, and access. Our team of experts–economists, data scientists, statisticians, public health experts, sociologists, nurses, physicians, and psychologists – advance evidence and save lives by leading rigorous research and evaluation; program implementation and monitoring; results-driven technical assistance and training; and leading-edge data science and technology tools. The Managing Director will provide leadership on business development activities including leading capture teams, serving as technical and/or business lead for proposals, coordinating and managing capture and proposal teams, and participating in partnering discussions. Opportunities can be expected to include complex implementation, monitoring, technical assistance (TA), and/or evaluation initiatives for federal health agencies. In additional, the Managing Director will serve in project leadership roles for large, complex projects within the Healthcare Innovations portfolio. This role is ideally suited for candidates who have successfully led large and complex business development efforts and projects for major CMS health projects. Candidates with expertise with Medicaid policy and data, value-based specialty care, or pharmaceuticals are especially encouraged to apply. This position has the flexibility to work remotely within the United States (U.S.) or from one of AIR’s U. S. office locations. This does not include U. S. territories. About AIR: Founded in 1946 and headquartered in Arlington, Virginia, the American Institutes for Research (AIR) is a nonpartisan, not-for-profit organization that conducts behavioral and social science research and delivers technical assistance to address some of the most pressing challenges in the United States and globally. We generate evidence and apply data-driven solutions that expand opportunities and improve lives for all. Responsibilities: Strategic Direction and for evaluation projects, participation, implementation, impact, and synthesis analyses and reporting) Engage directly with federal clients — particularly Centers for Medicare & Medicaid Services (CMS) — to maintain productive communication, clarify requirements, and address emerging needs or risks. Team Leadership, Staff Development & Collaboration Supervise and mentor task leads, analysts, economists, programmers, researchers, TA specialists, and operational staff to build strong, high‑performing project teams. Foster cross‑functional collaboration across teams to ensure integrated, high‑quality project delivery. Contribute to a collaborative environment that values and respects a wide range of perspectives, abilities, backgrounds, and experiences. Thought Leadership & External Engagement Represent AIR in federal stakeholder meetings, technical discussions, and conferences. Collaborate with AIR’s communications teams to translate implementation and monitoring insights into publications, briefs, and presentations. Contribute to AIR’s visibility and reputation in federal health work. Qualifications: Education, Knowledge, and Experience Ph. D. or masters degree in health economics, public health, public policy, or a related social science discipline. 10 or more years of leadership or management experience in health policy or federal health program work. Proven track record of leading business development efforts that result in contract awards. Successful experience serving as a Project Director on large, complex contracts involving implementation, monitoring, TA, evaluation, or model testing. Experience working with or for CMS (preferred) or similar federal health agencies. Skills Working knowledge of CMS program structures, policy priorities, and expectations related to implementing or testing new models. Expertise in Medicaid policy, value-based specialty care, or pharmaceuticals preferred. Strong communication skills for federal audiences and the ability to manage complex, multi‑stakeholder relationships. Experience overseeing large budgets, managing risks, developing staffing plans, and implementing operational systems consistent with federal contracting standards. Proven ability to lead large‑scale evaluation or implementation projects, write reports, and present findings. Demonstrated ability to lead mission‑driven teams, including staff, subcontractors, and consultants. Strategic thinker with the ability to structure complex initiatives and maintain a long‑term view of project, portfolio, and client needs. Collaborative leadership style and commitment to mentorship and staff development. Strong organizational and project management skills, with experience leading multidisciplinary teams. Disclosures: Applicants must be currently authorized to work in the U. S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements. American Institutes for Research is an equal employment opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without discrimination on the basis of any characteristic protected by applicable federal, state or local law, including, but not limited to, actual or perceived race (including traits historically associated with race, such as hair texture, hair type, and protective hairstyles such as braid, locks, and twists), creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability, medical condition (e.g., cancer), sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, civil union status, pregnancy, childbirth or related medical conditions, genetic information, or military or veteran status. AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks. AIR maintains a drug-free work environment. ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to Taliba Boone at tboone@air.org or call 202.403.5000. Fraudulent Job Scams Warning & Disclaimer: AIR is aware of individuals falsely presenting themselves as AIR representatives. Fraudulent job scams seek to extract sensitive information or money from victims. To protect yourself, please be aware that AIR recruitment will only email you from an “@air.org” domain. Please take extra caution while examining the email address, for example jdoe@air.org is correct and jdoe@aircareers.org is not a legitimate AIR email address. If you are unsure of the legitimacy of a communication you have received, please reach out to recruitment@air.org. If you see a job scam, or lose money to one, report it to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. You can also report it to your state attorney general. Find out more about how to avoid scams atftc.gov/scams. #LI-AS1 #LI-REMOTE AIR’s Total Rewards Program, is designed to reward our staff competitively and motivate them to achieve our critical mission. This position offers the anticipated annual salary as listed. Salary offers are made based on internal equity within the institution and external equity with competitive markets. Please note this is the annual salary range for candidates that are based in the United States. Anticipated Annual Salary Range $180,000—$230,000 USD", "summaryDescription" : "Managing Director, Healthcare Innovations at American Institutes for Research", "postedDate" : "2026-06-15T23:22:34.139", "createdAt" : "2026-06-15T23:22:34.139", "lastUpdated" : "2026-06-16T08:14:11.054", "ingestTimestamp" : "2026-06-15T23:22:34.139", "mongoId" : "6a30573cf292fd229cf365c6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 180000, "salaryAnnualMax" : 230000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Executive", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a24ec0b74d8ee00a003d4d7", "title" : "Consultant MOA Cisco UCCE H/F", "company" : "NEXTON", "industry" : "Information Services", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Consultant in the Technology industry in Paris, France, adjusted for seniority and contract employment type." }, "location" : "Paris, IDF, France", "locations" : [ "Paris", "IDF", "France" ], "timestamp" : "2026-06-07T09:23:20.141", "fingerprint" : "4fa54bd7bb44bda958b806b3b6eedf78eeb152b4f4698930e91c5a8738aa86ff", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/NEXTON/744000130256644-consultant-moa-cisco-ucce-h-f", "externalId" : "744000130256644", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Paris", "state" : "Ile-de-France", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.8534951,2.3483915" } ], "locationText" : "Paris, Ile-de-France, France", "employmentType" : "CONTRACT", "minimumEducation" : "Master's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Cisco UCCE", "professionalSkills" : [ "Business Analysis", "Functional Architecture", "Call Distribution", "Call Routing" ], "hardSkillsList" : [ "Needs gathering", "Functional specifications", "Test strategy", "Data preparation" ], "softSkillsList" : [ "Adaptability", "Rigor", "Proactivity" ], "hardSkills" : [ { "name" : "Needs gathering", "level" : "intermediate" }, { "name" : "Functional specifications", "level" : "intermediate" }, { "name" : "Test strategy", "level" : "intermediate" }, { "name" : "Data preparation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Rigor" }, { "name" : "Proactivity" } ], "majorSkills" : "Cisco UCCE, Business Analysis, Call Routing", "majorSkillsList" : [ "Cisco UCCE", "Business Analysis", "Call Routing" ], "coreResponsibilities" : "Gather business needs, Formalize business needs, Prioritize business needs, Translate needs into specifications, Pilot requirements workshops, Animate requirements workshops, Evaluate project impacts, Evaluate project costs, Evaluate project schedules, Propose call distribution solutions, Propose call routing solutions, Provide Level 2/3 support, Elaborate test strategies, Design test plans, Prepare test data, Execute distribution tests, Manage fix follow-up", "teamCollaboration" : "Coordinate diverse profiles; Federate diverse profiles; Animate diverse profiles", "projectManagementSkills" : [ "Agile", "Scrum", "SAFe" ], "domainKnowledge" : "Contact Centers; Telephony; Call distribution; Call routing; AI integration", "domainList" : [ "contact-centers", "telephony", "call-distribution", "call-routing", "ai-integration" ], "domainSpecificKnowledge" : [ "Contact Centers", "Telephony", "Call distribution", "Call routing", "AI integration" ], "toolProficiency" : [ "Jira", "Confluence", "XRAY" ], "communicationSkills" : "Adapt communication level", "documentationSkills" : "Functional specifications", "continuousLearning" : "Meet Ups; Training", "innovationCreativity" : "AI integration", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "qualificationsBasic" : "Minimum 3 years experience, Master's degree, Cisco UCCE expertise, Network/SI flow knowledge", "qualificationsPreferred" : "Agile methodology expertise, Jira expertise, Confluence expertise, XRAY module expertise", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Qui sommes-nous ? Rejoindre NEXTON, c'est intégrer une entreprise où convergent l'esprit d'un cabinet de conseil, la créativité d'une Factory et la dynamique d'une ESN ! Grâce à notre expertise, nous accompagnons des clients grands comptes et des pure players tels que SNCF, Orange, et BNP Paribas dans leurs stratégies d'évolution et d'innovation digitale. Fondée en 2011, NEXTON réunit aujourd'hui une équipe de plus de 450 experts spécialisés dans le digital, le design, l'agilité, le produit et le développement. Ensemble, ils créent un écosystème riche en connaissances et en compétences diversifiées. NEXTON recrute un Business Analyst / MOA Cisco UCCE H/F , en CDI, àParis ! Ton futur environnement de travail : Pour l'un de nos clients majeurs dans le secteur des télécoms, tu rejoins le programme stratégique de transformation de la relation client. Ton rôle consistera à cadrer, piloter et suivre les évolutions de la distribution des appels pour les Services Client d'Assistance Commerciale et Technique. Tes missions : Cadrage et Analyse du Besoin Métier (MOA / BA) * Participer activement au recueil, à la formalisation et à la priorisation des expressions de besoins auprès des directions Métiers. * Traduire ces besoins en spécifications fonctionnelles (User Stories) exploitables par les équipes de réalisation (MOE). * Piloter et animer les ateliers de cadrage autour de projets structurants (intégration d'IA, nouveaux modèles de routage) en évaluant les impacts, les coûts et les plannings. Expertise Solution & Architecture Fonctionnelle * Proposer des solutions de distribution et de routage des appels en cohérence avec les contraintes d'architecture technique. * Apporter une expertise sur le fonctionnement des flux de téléphonie et l'interconnexion des systèmes (Cisco UCCE). * Assurer une posture de conseil et de support de niveau 2/3 sur les dysfonctionnements et anomalies de distribution d'appels rapportés par le métier. Stratégie de Recette & Quality Assurance (QA) * Élaborer des stratégies de tests exécutives et concevoir les plans de recette associés. * Préparer les jeux de données et exécuter les tests de distribution. * Assurer le suivi et la gestion des correctifs via les outils de qualimétrie. ## Qualifications De formation supérieure (BAC+5), tu justifies d'une expérience confirmée de minimum 3 ans en tant que Business Analyst, Consultant ou Responsable MOA dans l'univers des Centres de Contact / Téléphonie. Tu possèdes une maîtrise indispensable de l'environnement technique Cisco UCCE (Unified Contact Center Enterprise) et du fonctionnement des flux réseau/SI associés. Expert(e) de la méthodologie Agile (Scrum / SAFe), tu maîtrises parfaitement les outils de l'écosystème Atlassian : Jira (et son module de gestion des tests XRAY) ainsi que Confluence. Doté(e) d’un excellent relationnel et d'une forte capacité d’adaptation, tu sais adapter ton niveau de communication pour fédérer et coordonner des profils très variés (acteurs Métiers, DSI, MOE, prestataires). Tu es reconnu(e) pour ton esprit d'analyse, ta rigueur dans le suivi des livrables et ta proactivité. ## Additional Information Pourquoi choisir NEXTON ? Nous te proposons des avantages et des opportunités pour enrichir ton expérience professionnelle et personnelle tout au long de l'année : ▶ Des communautés dynamiques pour t'accompagner dans ton parcours. ▶ Des Meet Up pour développer tes compétences. ▶ Des formations pour te réinventer et progresser. ▶ Des événements sportifs et festifs pour t'épanouir. ▶ Un forfait mobilité durable pour faciliter ton quotidien et encourager la mobilité douce. ▶ Un téléphone de dernière génération pour rester connecté. Prêt à nous rejoindre ?Rencontrons-nous ! NEXTON", "summaryDescription" : "Consultant MOA Cisco UCCE H/F at NEXTON. Skills: Cisco UCCE, Business Analysis, Call Routing. Gather business needs. Formalize business needs", "postedDate" : "2026-06-04T16:06:18.000", "createdAt" : "2026-06-07T06:30:54.681", "lastUpdated" : "2026-06-07T09:23:20.141", "ingestTimestamp" : "2026-06-07T06:30:54.681", "mongoId" : "6a24ec0b74d8ee00a003d4d7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Needs gathering", "Functional specifications", "Test strategy", "Data preparation", "Adaptability", "Rigor", "Proactivity", "Cisco UCCE", "Business Analysis", "Call Routing", "Functional Architecture", "Call Distribution", "Agile", "Scrum", "SAFe", "Contact Centers", "Telephony", "Call distribution", "Call routing", "AI integration", "Jira", "Confluence", "XRAY" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "Telco Media Transport", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Telecommunications" }, { "id" : "6a2598a074d8ee00a01a3d95", "title" : "Contact Management Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Contact Management Associate in Atlanta, adjusted for the FinTech industry and company size." }, "location" : "United States-Georgia-Atlanta", "locations" : [ "United States-Georgia-Atlanta", "
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

" ], "timestamp" : "2026-06-15T10:33:41.714", "fingerprint" : "cda3596bc3464ace7c11363c2301b2557c06fca64d5d38966298d447772ab480", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=116865", "externalId" : "116865", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "technicalSkills" : "Microsoft Office, Excel, Access, Power Point", "professionalSkills" : [ "Planning", "Organizational skills" ], "hardSkillsList" : [ "Dialer administration", "WFM system configuration", "Call center operations" ], "softSkillsList" : [ "Listener", "Communicator", "Self-confident attitude", "Positive demeanor" ], "hardSkills" : [ { "name" : "Dialer administration", "level" : "intermediate" }, { "name" : "WFM system configuration", "level" : "intermediate" }, { "name" : "Call center operations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Listener" }, { "name" : "Communicator" }, { "name" : "Self-confident attitude" }, { "name" : "Positive demeanor" } ], "majorSkills" : "Dialer administration, Workforce management, Call allocation", "majorSkillsList" : [ "Dialer administration", "Workforce management", "Call allocation" ], "coreResponsibilities" : "Administer dialer systems, Configure dialer systems, Execute daily dialer strategy, Monitor dialer performance, Report dialer performance, Monitor vendor dialer productivity, Provide strategy guidance, Deliver strategy logic, Support intra-day workforce management, Monitor inbound call allocation, Adjust inbound call allocation, Manage opening/closing processes, Track inbound call volume, Request allocation changes, Provide system support, Provide operational support, Track operational issues, Resolve operational issues, Discuss productivity concerns, Discuss positive trends, Monitor agent schedule adherence, Follow up on staffing, Participate in coaching sessions, Participate in development sessions, Co-create performance solutions", "teamCollaboration" : "Collaborate cross-divisionally; Support other departments", "domainKnowledge" : "Auto finance; Call center operations", "domainList" : [ "auto-finance", "call-center-operations" ], "domainSpecificKnowledge" : [ "Auto finance", "Call center operations" ], "toolProficiency" : [ "Dialer systems", "WFM systems" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Issue tracking; Issue resolution", "qualificationsBasic" : "2-4 years call center experience, Associate Degree or equivalent experience, Knowledge of dialer and WFM systems", "qualificationsPreferred" : "Auto finance collections experience preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Associate, Contact Management plays a critical role in supporting the business to achieve the customer contact goals by. administering the in-house dialer including system configuration, execution of daily dialer strategy, monitoring performance, and reporting. This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound call allocation between our vendors and HCA. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. What You Will Do 1. Dialer administration including opening/closing processes, intra-day monitoring of dialer performance, execution of daily dialer strategy, and publishing of reports 2. Intra-day inbound call volume tracking and allocation change requests 3. Provide front line support for system and operational issues affecting operations including issue tracking and resolution. 4. Hold meetings with operations leaders to discuss productivity concerns and or positive trends 5. Monitor agent dialer schedule adherence and follow up with management/agents to assure maximum staffing 6. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance 7. Perform all other duties as assigned What You Will Bring · Minimum 2-4 years of call center experience (auto finance collections preferred) including dialer administration and WFM system configuration · Associate Degree or equivalent experience · Knowledge of dialer and WFM systems including configuration and administration. · Exceptional listener and communicator who effectively conveys information verbally and in writing. · Resourceful team player who excels at building trusting relationships with customers and peers. · Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. · Self-confident attitude and a positive demeanor. · Copes well with change and comfortably adapts to new situations. · Proficient in Microsoft Office products with a focus on Excel, Access, and Power Point WORK ENVIRONMENT Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Georgia-Atlanta", "summaryDescription" : "Contact Management Associate at Hyundai Capital America. Skills: Dialer administration, Workforce management, Call allocation. Administer dialer systems. Configure dialer systems", "createdAt" : "2026-06-14T02:19:34.377", "lastUpdated" : "2026-06-15T10:33:41.714", "ingestTimestamp" : "2026-06-14T02:19:34.377", "mongoId" : "6a2598a074d8ee00a01a3d95", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Dialer administration", "WFM system configuration", "Call center operations", "Listener", "Communicator", "Self-confident attitude", "Positive demeanor", "Workforce management", "Call allocation", "Planning", "Organizational skills", "Auto finance", "Dialer systems", "WFM systems" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c96d674d8ee00a09909d3", "title" : "Managing Counsel - APAC", "company" : "AlphaSense", "industry" : "Legal", "salary" : { "min" : 4500000.0, "max" : 7500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Manager in the Technology industry in Pune, India, adjusted for company size and seniority." }, "location" : "Pune", "locations" : [ "Pune" ], "timestamp" : "2026-06-15T12:58:33.996", "fingerprint" : "fd8a8bafe655a2a7f3318e74323a1c64af7d8a3d0614cdb736f30f8d005de49b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/alphasenseindia/jobs/8580085002", "externalId" : "8580085002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, India", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Business acumen", "Business friendly mindset", "Pragmatic mindset", "Legal advice", "Risk-based advice", "Transactional support", "Strategic business advice" ], "hardSkillsList" : [ "Drafting agreements", "Reviewing agreements", "Negotiating agreements", "Corporate governance", "Employment law", "Labour law", "Regulatory compliance", "Contract management" ], "softSkillsList" : [ "Negotiation skills", "Mentoring" ], "hardSkills" : [ { "name" : "Drafting agreements", "level" : "intermediate" }, { "name" : "Reviewing agreements", "level" : "intermediate" }, { "name" : "Negotiating agreements", "level" : "intermediate" }, { "name" : "Corporate governance", "level" : "intermediate" }, { "name" : "Employment law", "level" : "intermediate" }, { "name" : "Labour law", "level" : "intermediate" }, { "name" : "Regulatory compliance", "level" : "intermediate" }, { "name" : "Contract management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Negotiation skills" }, { "name" : "Mentoring" } ], "majorSkills" : "Commercial contracts, Employment law, Corporate governance, Legal advice", "majorSkillsList" : [ "Commercial contracts", "Employment law", "Corporate governance", "Legal advice" ], "coreResponsibilities" : "Prepare agendas, notices, and minutes for board meetings, Prepare agendas, notices, and minutes for committees, Prepare agendas, notices, and minutes for annual general, Execute on follow-up actions, Draft commercial contracts, Review commercial contracts, Negotiate commercial contracts, Provide transactional support, Assist with development of local policies, Remain informed of shifting legal landscape, Provide business-oriented legal advice, Advise on employment and labor law matters, Advise on compliance with labor codes, Advise on employee relations issues, Advise on policy matters, Help create playbooks, Enhance playbooks, Support junior legal team members, Contribute to development of scalable legal processes, Work effectively in dynamic environment, Provide legal advice to ensure agreements are consistent, Provide legal advice to ensure agreements are consistent, Provide legal advice to ensure agreements are consistent, Support legal team on other legal matters", "teamCollaboration" : "Cross-functional stakeholders; Cross-functional groups; Different time zones", "domainKnowledge" : "Indian employment law; Indian labour law; Labour code compliance; Corporate governance; Commercial agreements; Regulatory landscape", "domainList" : [ "indian-employment-law", "indian-labour-law", "labour-code-compliance", "corporate-governance", "commercial-agreements", "regulatory-landscape" ], "domainSpecificKnowledge" : [ "Indian employment law", "Indian labour law", "Labour code compliance", "Corporate governance", "Commercial agreements", "Regulatory landscape" ], "communicationSkills" : "Effective communicator; Firm communication; Patient communication", "problemSolvingSkills" : "Risk-based advice", "qualificationsBasic" : "6+ years experience drafting, reviewing, negotiating commercial customer and vendor agreements, Advising on corporate governance related matters for Indian entities, Review and negotiate commercial contracts, Provide day-to-day legal support to cross-functional stakeholders, Knowledge of Indian employment and labour laws, Advise on labour code compliance, Advise on workforce related matters, Advise on disciplinary actions, Advise on HR matters, Deliver practical, risk-based legal advice on general corporate, regulatory, compliance and operational matters, Manage, develop and coach team, Provide responsive service to teams, Advise international teams, Manage cross-border legal and commercial matters", "qualificationsPreferred" : "Experience with training, Experience with contract management systems, Experience with data privacy a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S Minimum of 6+ years’ experience with drafting, reviewing, and negotiating commercial customer and vendor agreements and advising on corporate governance related matters for our Indian entities either in-house or with a nationally recognized law firm (or a combination of the two); Ability to review and negotiate wide range of commercial contracts including Master Services Agreements, Services Agreements, SOWs, Service Level Agreements, Orders Forms, NDAs; etc.; Experience with providing day-to-day legal support to cross-functional stakeholders, including Sales, Procurement, Finance, HR, and leadership teams; Strong knowledge of Indian employment and labour laws, including advising stakeholders on labour code compliance, workforce related matters, disciplinary actions, and HR policies; Ability to deliver practical, risk-based legal advice on general corporate, regulatory, compliance and operational matters while balancing business objectives and legal risk; Experience managing, developing and coaching team members; Superior business acumen with an unrivaled commitment and deep-seated need to provide responsive service to our teams and get things done; approaches responsibilities with a business friendly and pragmatic mindset while maintaining a commensurate balance of legal risk; Experience advising international teams and managing cross-border legal and commercial matters. Energetic, authentic, and friendly with a great sense of humor; capable of displaying strong negotiation skills and the ability to support difficult positions in a firm and patient manner; Effective communicator with the ability to interact with both internal and external professionals of all types and backgrounds; and Experience with training, contract management systems, and data privacy a plus. What You’ll Do: Prepare agendas, notices, and minutes for board meetings, committees, and annual general meetings (AGM) and execute on any follow-up actions; Draft, review and negotiate broad range of commercial contracts and provide general transactional support across the organization with a heavy emphasis on sales and procurement; Assist with the development of any local policies and procedures; Remain informed of the shifting legal landscape relating to applicable laws, regulations and industry guidance that impact commercial agreements, corporate governance, employment, and other areas; Provide practical, business-oriented legal advice to stakeholders across sales, procurement, finance, HR, product, and leadership teams on day-to-day operational and strategic matters; Advise on employment and labor law matters, including compliance with applicable labor codes, employee relations issues, and policy implementation; Help create and enhance playbooks to establish company parameters to scale the legal function as the company grows; Support and mentor junior legal team members and contribute to the development of scalable legal processes and best practices; Work effectively in a dynamic environment across different functional groups and time zones; Provide legal and strategic business advice to ensure agreements are consistent with playbooks, internal policies, and processes; and Support the AlphaSense legal team on all other legal matters as needed. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.", "summaryDescription" : "Managing Counsel - APAC at AlphaSense. Skills: Commercial contracts, Employment law, Corporate governance, Legal advice. Prepare agendas, notices, and minutes for board meetings. Prepare agendas, notices, and minutes for committees", "postedDate" : "2026-06-14T01:37:21.137", "createdAt" : "2026-06-14T01:37:21.137", "lastUpdated" : "2026-06-15T12:58:33.996", "ingestTimestamp" : "2026-06-14T01:37:21.137", "mongoId" : "6a2c96d674d8ee00a09909d3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Drafting agreements", "Reviewing agreements", "Negotiating agreements", "Corporate governance", "Employment law", "Labour law", "Regulatory compliance", "Contract management", "Negotiation skills", "Mentoring", "Commercial contracts", "Legal advice", "Business acumen", "Business friendly mindset", "Pragmatic mindset", "Risk-based advice", "Transactional support", "Strategic business advice", "Indian employment law", "Indian labour law", "Labour code compliance", "Commercial agreements", "Regulatory landscape" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca43974d8ee00a09b0c84", "title" : "Managing Engineer - Civil", "company" : "Forsgren Associates", "industry" : "Consulting", "salary" : { "min" : 135000.0, "max" : 185000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager level Civil Engineering role in Boise, United States, adjusted for industry and company size." }, "location" : "ID - Boise (FA)", "locations" : [ "ID - Boise (FA)" ], "certifications" : [ "Professional Engineer (PE) registration" ], "timestamp" : "2026-06-15T10:15:39.334", "fingerprint" : "b028fce2d22f3caa45a460a2d931b08fcf38797f7b10e2e62d8f110ce5fad5a3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/forsgrenassociates/jobs/5126911008", "externalId" : "5126911008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boise", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6166163,-116.2008860" } ], "locationText" : "Boise, Idaho, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 10, "experienceLevel" : "Manager", "professionalSkills" : [ "Strategic planning", "Business development", "Client relationship management", "Operational oversight" ], "hardSkillsList" : [ "Civil engineering", "Project management", "Proposal development", "Scope development", "Budget development", "Project execution" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Civil engineering", "level" : "intermediate" }, { "name" : "Project management", "level" : "intermediate" }, { "name" : "Proposal development", "level" : "intermediate" }, { "name" : "Scope development", "level" : "intermediate" }, { "name" : "Budget development", "level" : "intermediate" }, { "name" : "Project execution", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Civil engineering, Project management, Team leadership", "majorSkillsList" : [ "Civil engineering", "Project management", "Team leadership" ], "coreResponsibilities" : "Lead and manage engineers, Manage technical staff, Drive operational excellence, Monitor project schedules, Monitor project budgets, Monitor technical quality, Monitor team workload, Strengthen client relationships, Expand client relationships, Guide staff, Mentor staff, Develop client relationships, Identify new business opportunities, Prepare proposals, Conduct client presentations, Support business development, Partner with division leadership, Manage office operations, Ensure profitability", "teamCollaboration" : "Multidisciplinary project teams; Division leadership", "projectManagementSkills" : [ "Project management", "Proposal development", "Scope development", "Budget development", "Project execution" ], "domainKnowledge" : "Infrastructure projects", "domainList" : [ "infrastructure-projects" ], "domainSpecificKnowledge" : [ "Infrastructure projects" ], "communicationSkills" : "Verbal communication; Written communication; Client presentations", "qualificationsBasic" : "B. S. in Civil Engineering, Professional Engineer (PE) registration in Idaho, 10+ years of civil engineering experience, Manage client relationships, Lead multidisciplinary project teams, Project management experience, Staff mentorship capabilities, Performance management capabilities", "qualificationsPreferred" : "Ability to obtain PE license within 6 months", "rawDescription" : "When you join Forsgren Associates, a newly acquired Apex Company, you won’t just be ‘going to work’. You’ll be helping grow a longstanding business while receiving the recognition and support your commitment to professional growth deserves. Your Responsibilities as a Managing Engineer: Lead and manage a team of engineers and technical staff on a wide variety of infrastructure projects—from planning and design through bidding and construction. Drive operational excellence by monitoring project schedules, budgets, technical quality, and team workload. Strengthen and expand client relationships and workload through responsive, value-driven engineering solutions. Guide and mentor staff to cultivate a high-performing team culture focused on quality, accountability, and professional growth. Develop and strengthen client relationships by proactively identifying new business opportunities through networking, thoughtful engagement, proposal preparation, and client presentations, supporting the growth of our regional business development program. Partner with division leadership on strategic planning, business development, and client relationship management throughout the western U. S. Play a central role in talent development, succession planning, and long-term organizational sustainability. Take the lead for refinement and implementation of the firm’s strategy, business growth plan, and day-to-day operations of our Boise office to achieve overall corporate objectives and ensure profitability. What we're looking for: B. S. in Civil Engineering (or related field) Professional Engineer (PE) registration in Idaho (or ability to obtain such a license within 6 months) 10+ years of civil engineering experience Proven ability to manage client relationships and lead multidisciplinary project teams Project management experience including development of project proposals, scopes, budgets, and successful execution of engineering projects Strong staff mentorship and performance management capabilities Experience with strategic planning, client development, and operational oversight Excellent verbal and written communications skills, and strong interpersonal skills Why you'll love working for us: Flexible Schedule Competitive Pay Medical, Vision, Dental, and HSA Generous PTO 401K Plan including employer contribution Apex Job Title: Sr Engineer Req ID: 11215 #LI-SH1", "summaryDescription" : "Managing Engineer - Civil at Forsgren Associates. Skills: Civil engineering, Project management, Team leadership. 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