Values Growth
Healthcare
ContactCenterRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Contact Center Representative at Values Growth. Skills: Customer Success, Patient Care. Foster relationships with patients. Answer phones promptly”
What You'll Achieve.
Contributes to enterprise productivity; Contributes to enterprise quality measures
Industry & Context.
Problem Solving; Analytical skills
Some holidays required, Hybrid training experience, Unable to accommodate time off during training
What They're Looking For.
Must Have
One year of customer service experience, Demonstrated problem-solving ability, Analytical skills, Self-motivated, Able to work well in a call center environment, Demonstrated ability to interact in a professional manner, Interpersonal and communication skills
Nice to Have
One year of customer service experience in a hospital or medical office, Medical terminology helpful, Experience working with Electronic Medical Records (EMRs)
What You'll Do.
Foster relationships with patients
Answer phones promptly
Interface with caller to communicate patient needs
Demonstrate high level of customer service
Establish courteous and professional connections with patients
Identify and resolve patient requests
Schedule/registration
Business/billing/payor inquiries
Document essential information using EMR
Coordinate with other teams
Provide seamless solutions for the patient
Use analytical skills and technical resources
Anticipate and resolve patient requests
Contribute to enterprise productivity and quality measures
Participate in planning
Communicate contributions toward KPIs
Encourage team contributions toward KPIs
Encourage individual contributions toward KPIs
How You'll Work.
Team & Collaboration
Coordinating with other teams; Clinical care teams
Communication Scope
Written/Oral Communication
Full Job Description
**Job Description:** The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. Join Our Team as a Contact Center Representative! We are seeking an organized and compassionate Contact Center Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you! [Discover why Intermountain Health is a great place to work (youtube.com)](https://www.youtube.com/watch?v=Rr8ZOy08nzE) **Posting Specifics** * **Entry Rate:** $18.39 - $24.99 depending on experience * **Benefits Eligible:** Yes, check them out [here](https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) * **Shift Details:** Full-time, 40 hours per week, _some holidays required_ * **Training:** Training is 5 weeks, Monday - Friday from 9:00am - 5:30pm. This will be a hybrid training experience that will require some days at our Lake Park Building in West Valley City, Utah. Based on the training program _we are unable to accommodate time off during the training period._ __ After training, this is a fully remote position. * **Shift Details:** The Contact Center is open Monday - Friday 7:00am - 5:30pm After completing Training, the shift will be Monday - Friday from 9:00am - 5:30pm * **Additional Details:** All equipment such as a laptop, monitors, docking station, headset, keyboard, and mouse will be provided by Intermountain Healthcare. * **Interview:** The team will reach out via email if you are selected to schedule an interview. **Essential Functions** * Demonstrates a high level of customer service and establishes courteous and professional connections with patients via o
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