{ "count" : 54700, "data" : [ { "id" : "6a30892ef292fd229c092f31", "title" : "Regional Head of Business Operations - Wise Platform - Asia Pacific", "company" : "Wise", "industry" : "Financial Services", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive-level Regional Head of Business Operations in Singapore's FinTech industry, adjusted for seniority and company size." }, "location" : "Singapore, SG", "locations" : [ "Singapore", "SG" ], "timestamp" : "2026-06-16T12:54:29.347", "fingerprint" : "856908882b68e30c01c55489e10af696abe9cf47e3bd2d419fef1678d66721a9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wise/744000132108449-regional-head-of-business-operations-wise-platform-asia-pacific", "externalId" : "744000132108449", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL, Python", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Operational strategy", "Servicing model", "High-level strategy", "Hands-on execution", "Data analysis" ], "hardSkillsList" : [ "Operational metrics" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Operational metrics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Business Operations, Servicing Operations, Partner Success", "majorSkillsList" : [ "Business Operations", "Servicing Operations", "Partner Success" ], "coreResponsibilities" : "Own servicing and operational KPIs, Fix structural problems, Incubate operations from scratch, Own partners' operational success, Ensure KPIs and SLAs are stable, Influence operational teams, Ensure teams are set up correctly, Ensure teams have enough capacity, Ensure teams meet KPIs, Ensure teams prioritize correctly", "teamCollaboration" : "Cross-functional teams; Indirectly lead operational teams", "domainKnowledge" : "FinTech; Financial Services; Technology industries; Multi-currency infrastructure", "domainList" : [ "fintech", "financial-services", "technology-industries", "multi-currency-infrastructure" ], "domainSpecificKnowledge" : [ "FinTech", "Financial Services", "Technology industries", "Multi-currency infrastructure" ], "continuousLearning" : "Grow as a leader; Inspire cross-functional teams", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Enhance and scale servicing and operations; Ensure servicing model meets expectations; Ensure servicing model scales with growth; Ensure KPIs and SLAs are always green", "qualificationsBasic" : "Leadership in Operations, Track record in senior operational leadership roles, Ability to execute at very high level, Fluent with data, Ability to work across time horizons, Manage change and adapt to evolving business needs, Champion of operational excellence, Build and execute against KPI's, Enhance SLAs, Use data to find insights, Solve complex problems, Clear playbook for prioritizing work, Methodical approach to problem solving, Thrive and drive influence in autonomous environment", "qualificationsPreferred" : "SQL knowledge preferred, Python knowledge preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. And through [Wise Platform](https://wise.com/platform/), we enable banks and enterprise businesses to leverage our multi-currency infrastructure to serve their own customers. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). Your Mission As the Head of Business Operations, your mission is to enhance and scale our servicing and operations for our platform partners. You will lead the regional operational strategy, ensuring our servicing model meets the expectations of our partners and scales in line with our growth. What you will do: In this senior leadership role, you will balance high-level strategy with hands-on execution across multiple functional domains. Your focus will be there–fold: * Own Servicing and Operational KPIs: You own servicing and operational success in the region, working with cross-functional teams to fix structural problems when needed or incubate operations from scratch for new partnership types or products * Lead Partner Success: You own our partners’ operational success, ensuring that their KPIs and SLAs are stable and always green * Influence Without Authority: You influence and indirectly lead the operational teams in the region, ensuring that they are set up correctly to be high-performing, have enough capacity, consistently meet KPIs and are prioritising the right things for partners This role will give you the opportunity to: * Choose your path to impact: we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls * Grow as a leader: Grow and inspire cross-functional teams from customer success and servicing and operations to join our mission * Get amazing exposure: to the full breadth and depth of our product and servicing operations from customer support, FinCrime, regional expansion and new product launches * Be part of our mission: to make money without borders the new normal A bit about you: * Leadership in Operations. You have a successful track record in similar senior operational leadership roles within the FinTech, Financial Services or Technology industries, working with people and processes as well as products. Demonstrated ability to execute at very high level in a variety of customer service-type contexts * You’re passionate about helping customers. They are at the heart of what you do and that empathy drives your decisions * You’re entrepreneurial and hands-on. You have delivered high impact solutions end to end in data-driven environments * You are fluent with data , can use spreadsheets and analytics dashboards for insights, preferably you know SQL and Python. You are also familiar with interpreting and synthesizing qualitative data points such as customer contacts, operational cases and side-by-sides sessions * Ability to work across time horizons: you are able to translate partner requirements into a servicing model, formulate long-term strategies and 6-month plans, but also are able to ensure team accountability in the day-to-day, while maintaining strategic direction for the team among the constant noise of the BAU. * Well-rounded approach to operations and change: Adept at managing change and adapting to evolving business needs, optimising for best customer support within the constraints of our resources and other business needs. * You are a champion of operational excellence. You have the ability to build and execute against KPI's and enhance SLAs, you use data to find insights and solve complex problems. * Have a clear playbook for prioritising work , helping the team understand impact and making an inspiring roadmap for everyone to follow. * You approach problem solving in a methodical way , allowing the team to gain clarity over root cause issues and making it easier to correctly assess risk and migration strategies for it. * You are able to thrive and drive influence in a highly autonomous environment. ## Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit [Wise.Jobs](https://www.wise.jobs/). Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).", "summaryDescription" : "Regional Head of Business Operations - Wise Platform - Asia Pacific at Wise. Skills: Business Operations, Servicing Operations, Partner Success. Own servicing and operational KPIs. Fix structural problems", "postedDate" : "2026-06-15T03:44:31.000", "createdAt" : "2026-06-16T01:44:54.018", "lastUpdated" : "2026-06-16T12:54:29.347", "ingestTimestamp" : "2026-06-16T01:44:54.018", "mongoId" : "6a30892ef292fd229c092f31", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Operational metrics", "Leadership", "Business Operations", "Servicing Operations", "Partner Success", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Operational strategy", "Servicing model", "High-level strategy", "Hands-on execution", "Data analysis", "FinTech", "Financial Services", "Technology industries", "Multi-currency infrastructure" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "_score" : 1153.5626, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa786", "title" : "Support Platform & Operations Lead", "industry" : "Support", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Support Platform & Operations role in Ireland, adjusted for the SaaS industry and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T14:10:35.819", "fingerprint" : "93398d0acd5acae67381489f21b78570f70aed4c42dfdac3cbd755e2fcfd103f", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/6b677283-9e39-453b-954c-f0bb86057bb6/apply", "externalId" : "6b677283-9e39-453b-954c-f0bb86057bb6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Ireland", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 8, "experienceLevel" : "Lead", "technicalSkills" : "AI tools, Automation solutions", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Support platform administration", "Workflow building", "Process building", "Reporting systems", "Dashboard building" ], "hardSkills" : [ { "name" : "Support platform administration", "level" : "intermediate" }, { "name" : "Workflow building", "level" : "intermediate" }, { "name" : "Process building", "level" : "intermediate" }, { "name" : "Reporting systems", "level" : "intermediate" }, { "name" : "Dashboard building", "level" : "intermediate" } ], "majorSkills" : "Support operations, Platform administration, Process optimization, Stakeholder management", "majorSkillsList" : [ "Support operations", "Platform administration", "Process optimization", "Stakeholder management" ], "coreResponsibilities" : "Own and evolve end-to-end support operations, Define clear ownership models across teams, Design and optimize support processes, Build and maintain trusted reporting systems, Build and maintain dashboards, Build and maintain insights, Lead the evaluation of AI-driven support tools, Lead the implementation of AI-driven support tools, Lead the evaluation of automation solutions, Lead the implementation of automation solutions, Configure support platforms, Manage support platforms, Collaborate with Product and Engineering, Improve internal tools, Translate support insights into product enhancements, Identify operational gaps, Continuously improve systems, Continuously improve processes, Continuously improve documentation", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Customer Success teams; Sales teams", "domainKnowledge" : "Support operations; Customer operations; Support platform administration; Self-service support; SaaS products; Consumer-facing products", "domainList" : [ "support-operations", "customer-operations", "support-platform-administration", "self-service-support", "saas-products", "consumer-facing-products" ], "domainSpecificKnowledge" : [ "Support operations", "Customer operations", "Support platform administration", "Self-service support", "SaaS products", "Consumer-facing products" ], "toolProficiency" : [ "Zendesk", "Intercom", "Salesforce", "Amplitude", "Pendo" ], "communicationSkills" : "Stakeholder management", "documentationSkills" : "Documentation", "continuousLearning" : "Learning and development stipend", "innovationCreativity" : "AI-driven support tools; Automation solutions", "problemSolvingSkills" : "Issue resolution; Root cause analysis", "outcomesObjectives" : "Reduce ticket volume; Improve resolution speed; Increase self-service adoption; Drive product decisions", "qualificationsBasic" : "4–8 years of experience in support operations, customer operations, or support platform administration, Hands-on experience managing customer support tickets, Hands-on experience building scalable workflows and processes, Experience with support platforms such as Zendesk, Intercom, Salesforce, or similar tools, Understanding of automation, AI tools, and self-service support solutions, Technical aptitude with the ability to configure systems, Technical aptitude with the ability to work with structured data, Technical aptitude with the ability to build reports or dashboards, Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams, Communication and stakeholder management skills, Ability to influence without direct authority, Comfortable working in ambiguous, fast-paced environments with evolving priorities", "qualificationsPreferred" : "Experience with analytics or product insight tools such as Amplitude, Pendo, or similar platforms is a plus, Exposure to SaaS or consumer-facing digital products is preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own and evolve end-to-end support operations, including tools, workflows, automation, reporting, and customer support platforms. Define clear ownership models across Product, Engineering, Customer Success, Sales, and other teams to ensure consistent issue resolution. Design and optimize support processes to reduce ticket volume, improve resolution speed, and increase self-service adoption. Build and maintain trusted reporting systems, dashboards, and insights that surface customer pain points and drive product decisions. Lead the evaluation and implementation of AI-driven support tools and automation solutions to enhance operational efficiency. Configure and manage support platforms, including workflows, routing logic, integrations, and reporting systems. Collaborate with Product and Engineering to improve internal tools and translate support insights into product enhancements. Identify operational gaps and continuously improve systems, processes, and documentation across the support ecosystem. Requirements: 4–8 years of experience in support operations, customer operations, or support platform administration roles. Hands-on experience managing customer support tickets and building scalable workflows and processes. Experience with support platforms such as Zendesk, Intercom, Salesforce, or similar tools. Strong understanding of automation, AI tools, and self-service support solutions. Technical aptitude with the ability to configure systems, work with structured data, and build reports or dashboards. Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams. Strong communication and stakeholder management skills, with the ability to influence without direct authority. Comfortable working in ambiguous, fast-paced environments with evolving priorities. Experience with analytics or product insight tools such as Amplitude, Pendo, or similar platforms is a plus. Exposure to SaaS or consumer-facing digital products is preferred. Benefits: Competitive base salary aligned with experience and market benchmarks in the United States. Equity compensation aligned with individual impact and company growth. Comprehensive health coverage, including medical, dental, and vision insurance. 401(k) retirement plan with employer matching. Flexible vacation policy and paid company holidays. Paid parental leave and family support benefits. Annual learning and development stipend to support professional growth. Work-from-home equipment stipend to support remote productivity. Charitable donation matching program. Collaborative, high-autonomy environment with strong ownership culture. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Support Platform & Operations Lead. Skills: Support operations, Platform administration, Process optimization, Stakeholder management. Own and evolve end-to-end support operations. Define clear ownership models across teams", "postedDate" : "2026-06-15T13:43:58.918", "createdAt" : "2026-06-15T13:43:58.918", "lastUpdated" : "2026-06-16T14:10:35.819", "ingestTimestamp" : "2026-06-16T03:22:56.814", "mongoId" : "6a30511af292fd229cefa786", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Support platform administration", "Workflow building", "Process building", "Reporting systems", "Dashboard building", "Support operations", "Platform administration", "Process optimization", "Stakeholder management", "Process management", "Cross-functional coordination", "Vendor management", "Resource planning", "Continuous improvement", "Customer operations", "Self-service support", "SaaS products", "Consumer-facing products", "Zendesk", "Intercom", "Salesforce", "Amplitude", "Pendo" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 1029.4957, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c68fa74d8ee00a090581b", "title" : "Support Platform & Operations Lead", "company" : "Hiya", "industry" : "Product ", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Mid-level Lead Support Platform & Operations role in Seattle, United States within the Technology industry." }, "location" : "Seattle, US", "locations" : [ "Seattle, US" ], "timestamp" : "2026-06-15T11:22:27.578", "fingerprint" : "d743ea2650653ede9a34b1ec8aaf1e209edadff92e9005b71e27dbebb7546943", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/hiya/a4fa80a8-25eb-4cb7-90d6-1df22a79acb6/application", "externalId" : "a4fa80a8-25eb-4cb7-90d6-1df22a79acb6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, Automation, Scripting", "professionalSkills" : [ "Product strategy", "Roadmap planning", "User stories", "Cross-functional collaboration", "Product ownership", "Workflow design", "Process improvement", "Metrics reporting", "Automation strategy", "Feedback loops", "Requirements shaping", "Impact validation" ], "hardSkillsList" : [ "Support operations", "Product support", "Customer operations", "Support platform administration", "Ticket handling", "Process building", "Workflow building", "Automation building", "Platform administration", "AI tool usage", "Automation tool usage", "Chatbot platform usage" ], "hardSkills" : [ { "name" : "Support operations", "level" : "intermediate" }, { "name" : "Product support", "level" : "intermediate" }, { "name" : "Customer operations", "level" : "intermediate" }, { "name" : "Support platform administration", "level" : "intermediate" }, { "name" : "Ticket handling", "level" : "intermediate" }, { "name" : "Process building", "level" : "intermediate" }, { "name" : "Workflow building", "level" : "intermediate" }, { "name" : "Automation building", "level" : "intermediate" }, { "name" : "Platform administration", "level" : "intermediate" }, { "name" : "AI tool usage", "level" : "intermediate" }, { "name" : "Automation tool usage", "level" : "intermediate" }, { "name" : "Chatbot platform usage", "level" : "intermediate" } ], "majorSkills" : "Support operations, Product support, Customer operations, Platform administration", "majorSkillsList" : [ "Support operations", "Product support", "Customer operations", "Platform administration" ], "coreResponsibilities" : "Own strategy execution, Own continuous improvement, Define ownership models, Build support systems, Reduce ticket volume, Reduce resolution time, Establish support reporting, Analyze customer pain points, Lead tool evaluation, Lead tool implementation, Improve internal tooling, Identify tooling gaps, Shape tooling requirements, Validate tooling impact", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Customer Success teams; Sales teams; Marketing teams", "projectManagementSkills" : [ "Roadmap", "Product strategy" ], "domainKnowledge" : "Voice technology; Call analysis; Spam detection; Scam detection; AI voice technology", "domainList" : [ "voice-technology", "call-analysis", "spam-detection", "scam-detection", "ai-voice-technology" ], "domainSpecificKnowledge" : [ "Voice technology", "Call analysis", "Spam detection", "Scam detection", "AI voice technology" ], "toolProficiency" : [ "Zendesk", "Salesforce", "Gleap", "Fin", "Intercom", "Pendo" ], "continuousLearning" : "Learning stipend", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Customer insight analysis", "outcomesObjectives" : "Decrease ticket volume; Improve time to resolution; Reduce human handling; Use support data; Improve product decisions; Scale function without headcount", "qualificationsBasic" : "4-8 years experience, Hands-on ticket handling, Build support processes, Build support workflows, Build support automations, Administer support platforms, Administer customer platforms, Experience using AI tools, Experience using automation, Experience using chatbot platforms", "qualificationsPreferred" : "Experience with scripting", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT US At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. ABOUT THE ROLE Hiya is hiring a Support Platform & Operations Lead to define, build, and evolve how product support works across the company. This role exists because support is becoming a more strategic part of how Hiya serves consumers, businesses, and mobile network operators: it needs better systems, clearer ownership, trusted metrics, smarter automation, and stronger feedback loops into Product and Engineering. This role sits on the Product team and operates like a product owner for support operations. You’ll own the internal and external tools, workflows, reporting, and processes that help Hiya resolve customer issues faster, reduce avoidable support volume, and surface the product insights behind recurring customer pain. Some foundations already exist; others need to be built from scratch, improved, or torn out and replaced. You should be energized by that mix: enough ambiguity to shape the system, enough urgency to move quickly, and enough cross-functional surface area to create durable leverage over time. WHAT YOU'LL DO - Own the strategy, execution, and continuous improvement of Hiya’s product support operations across customer-facing products, internal tools, external support platforms, workflows, automation, metrics, and reporting. - Define clear ownership models for how support requests are handled across Product, Customer Success, Engineering, Sales, Marketing, and other teams, so customers get consistent answers and internal teams know who owns what. - Build support systems that reduce avoidable ticket volume, reduce time to resolution, and reduce the number of issues that require a human to solve. - Establish trusted support reporting: dashboards, recurring summaries, customer pain-point analysis, and feedback loops that help teams make better product decisions. - Lead the evaluation, implementation, and ongoing improvement of AI-enabled support tools and customer operations platforms - Get hands-on with configuration and technical implementation: workflows, automations, integrations, support forms, knowledge sources, routing logic, reporting, and light code or scripting where needed. - Improve Hiya’s internal support tooling, including customer admin and operator admin tools, by identifying gaps, shaping requirements, validating impact, and collaborating with Product and Engineering when dedicated resources are not immediately available. WHAT SUCCESS LOOKS LIKE - Hiya has visible, actionable, and trusted support metrics that teams use to prioritize product improvements, understand customer pain points, and make better decisions. - Overall ticket volume decreases, time to resolution improves, and fewer tickets require human handling because automation, self-service, workflows, and product improvements are doing more of the work. - Product Support is seen as a strategic operating system for customer insight, not just a reactive queue; Product, Engineering, and Customer Success regularly use support data to improve the business. - The support function scales without adding headcount linearly: systems are clearer, tools are better connected, ownership is defined, and processes keep working as Hiya’s products and customer base grow. WHAT WE'RE LOOKING FOR Required: - 4-8 years of experience in support operations, product support, customer operations, support platform administration, or a similar role. - Hands-on experience handling customer support tickets and building the processes, workflows, and automations that make ticket handling more efficient. - Experience owning or administering support and customer operations platforms such as Zendesk, Salesforce, Gleap, Fin, Intercom, Pendo, or similar tools. - Experience using AI tools, automation, or chatbot platforms to improve support quality, reduce manual work, or create better self-service experiences. - Strong systems judgment, technical comfort, and execution ability: you can diagnose messy processes, configure tools, work with structured data, build reports, and use light coding or scripting when needed. - Strong communication and influence skills: you can align stakeholders, lead cross-functional work, and bring teams along without relying on formal authority. - Ability to work independently in ambiguous environments while staying open to feedback, tradeoffs, and changing priorities. Preferred: - Experience building support operations from the ground up or significantly improving an existing support function. - Experience supporting both consumer mobile apps and B2B SaaS products. - Experience working with Product and Engineering teams to turn support insights into product improvements. - Familiarity with product analytics, session replay, business intelligence, or data tools such as Pendo, Amplitude, LogRocket, Sigma, Databricks, or similar platforms. - Experience working across distributed teams, including international teammates or stakeholders. HOW WE WORK Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward. You’ll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results—while keeping a high bar for quality and customer trust. Every team member at Hiya is expected to live our core values: - Serve, our customers and partners by holding a high bar for trust and quality - Own, share in success and open up to failures - Lead, listen, show up with a point of view but commit entirely once a decision has been made - Improve, even if it means changing course or contradicting ourselves - Do, rather than observe HOW WE INVEST IN YOU COMPENSATION & OWNERSHIP - Base Salary: $80,000 - $106,000 - Compensation is determined by role scope, skills, experience, location, and market data. - Equity Compensation: ownership aligned with your impact and the company's growth BENEFITS & SUPPORT - Employer-sponsored Insurance - Medical, dental, and vision (PPO & HDHP); 50% dependent coverage - Health, flexible spending, and dependent care accounts - Life, AD&D, and accident coverage, with company-paid life and long-term disability - 401(k) with 3% company match (via Fidelity) - Flexible vacation policy and paid company holidays - Paid parental leave - Work-from-home equipment stipend - $1,000 annually to invest in your learning and growth - $1,000/year in charitable donation matching - Team lunch 3x per week This position is based in Seattle, WA, USA. We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!", "summaryDescription" : "Support Platform & Operations Lead at Hiya. Skills: Support operations, Product support, Customer operations, Platform administration. Own strategy execution. Own continuous improvement", "createdAt" : "2026-06-14T09:04:49.767", "lastUpdated" : "2026-06-15T11:22:27.578", "ingestTimestamp" : "2026-06-14T09:04:49.767", "mongoId" : "6a2c68fa74d8ee00a090581b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Support operations", "Product support", "Customer operations", "Support platform administration", "Ticket handling", "Process building", "Workflow building", "Automation building", "Platform administration", "AI tool usage", "Automation tool usage", "Chatbot platform usage", "Product strategy", "Roadmap planning", "User stories", "Cross-functional collaboration", "Product ownership", "Workflow design", "Process improvement", "Metrics reporting", "Automation strategy", "Feedback loops", "Requirements shaping", "Impact validation", "Roadmap", "Voice technology", "Call analysis", "Spam detection", "Scam detection", "AI voice technology", "Zendesk", "Salesforce", "Gleap", "Fin", "Intercom", "Pendo" ], "skillCount" : 36, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 1009.2262, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c684974d8ee00a0902e49", "title" : "Payment Operations Analyst", "company" : "Neon", "industry" : "Product", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Payment Operations Analyst in the FinTech industry in the Philippines, adjusted for seniority and company size." }, "location" : "Philippines", "locations" : [ "Philippines", "Indonesia", "Malaysia", "India" ], "timestamp" : "2026-06-16T01:52:14.288", "fingerprint" : "7cbc175ec14e7f4c6d71c276a8301d2dea8090a67d72178d01cd2d69d57d910d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/neon/a8a0b16d-d880-49c8-8910-e23c741e2a9d/application", "externalId" : "a8a0b16d-d880-49c8-8910-e23c741e2a9d", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Philippines", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Philippines", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Payments, Risk, Fraud, Compliance", "professionalSkills" : [ "Dispute management", "Fraud investigation", "Transaction review", "Payment performance tracking", "Operational support", "Process documentation", "Workflow automation" ], "hardSkillsList" : [ "Dispute resolution", "Fraud detection", "Compliance monitoring", "Payment analytics" ], "hardSkills" : [ { "name" : "Dispute resolution", "level" : "intermediate" }, { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Compliance monitoring", "level" : "intermediate" }, { "name" : "Payment analytics", "level" : "intermediate" } ], "majorSkills" : "Dispute operations, Fraud operations, Payment performance, Customer success support", "majorSkillsList" : [ "Dispute operations", "Fraud operations", "Payment performance", "Customer success support" ], "coreResponsibilities" : "Own dispute intake, Compile dispute evidence, Resolve disputes, Maintain resolution SLAs, Identify systemic patterns, Escalate patterns to leads, Support development of internal dispute tooling, Execute fraud investigations, Review flagged transactions, Escalate blockers, Maintain fraud case records, Track fraud loss trends, Track authorization rates, Track payment success rates, Track decline codes, Track fraud losses, Own post-launch metric reviews, Build operational flags, Maintain operational flags, Serve as operational point of contact, Conduct deep dives into publisher payment performance, Conduct deep dives into dispute trends, Conduct deep dives into fraud exposure, Produce structured analysis for CS, Support publishers during payment incidents, Investigate root cause, Reconstruct timeline, Communicate remediation, Document operational workflows, Maintain process runbooks, Identify automation opportunities, Translate operational gaps into improvements", "teamCollaboration" : "Partner with product leaders; Work across payments; Work across risk; Work across fraud; Work across compliance; Partner with engineering", "domainKnowledge" : "Payments operations; Fraud operations; Fintech risk; Merchant of Record; Global PSPs; Card network rules; Visa rules; Mastercard rules; Digital goods", "domainList" : [ "payments-operations", "fraud-operations", "fintech-risk", "merchant-of-record", "global-psps", "card-network-rules", "visa-rules", "mastercard-rules", "digital-goods" ], "domainSpecificKnowledge" : [ "Payments operations", "Fraud operations", "Fintech risk", "Merchant of Record", "Global PSPs", "Card network rules", "Visa rules", "Mastercard rules", "Digital goods" ], "documentationSkills" : "Process documentation; Runbooks", "problemSolvingSkills" : "Root cause investigation; Signal in noisy data", "outcomesObjectives" : "Maintain resolution SLAs; Track fraud loss trends; Build operational flag anomalies; Reporting accuracy and on-time delivery", "qualificationsBasic" : "5+ years payments operations, 5+ years fraud ops, 5+ years fintech risk, Business-level English proficiency", "qualificationsPreferred" : "Experience at PSP, Experience at Merchant of Record, Experience at digital goods company, Direct experience with global PSPs, Experience with Stripe, Experience with Adyen, Experience with PayPal, Experience with Razorpay, Understand dispute and chargeback mechanics at card network level", "remoteFriendly" : false, "rawDescription" : "ABOUT NEON Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure. As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on. Role Overview Neon is a gaming-focused Merchant of Record platform serving game publishers globally. We process payments across 50+ markets through multiple PSPs simultaneously, operating as the seller of record across card networks, local wallets, A2A rails, and alternative payment methods. This role owns the operational backbone of that system: dispute and chargeback management, fraud operations, compliance monitoring, payment performance tracking, and operational support for Customer Success. The analyst works across payments, risk, fraud, and compliance — supporting the Head of Payments and Risk, Fraud & Compliance Product Leader across all four functions. Scope & Responsibilities Dispute & Chargeback Operations - Own dispute intake, evidence compilation, and resolution across all active payment processors and markets. - Maintain resolution SLAs and win rate targets; identify and escalate systemic patterns to product and risk leads. - Support development of internal dispute tooling as operational infrastructure matures. Fraud Operations - Execute fraud investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader. - Monitor flagged transactions through screening and decisioning tools; escalate blockers and maintain case records. - Track fraud loss trends across markets and game titles; surface emerging attack patterns before they scale. Payment Performance Monitoring - Track authorization rates, payment success rates, decline codes, and fraud losses across processors and markets. - Own post-launch metric reviews for new payment methods against defined performance thresholds. - Build and maintain operational dashboards; flag anomalies before they become publisher-impacting incidents. Customer Success Support - Serve as the operational point of contact for payment-related customer requests escalated by Customer Success. - Conduct deep dives into publisher payment performance, dispute trends, and fraud exposure — producing structured analysis that CS can use directly in publisher conversations. - Support publishers during payment incidents: root cause investigation, timeline reconstruction, and remediation communication. Process & Tooling - Document operational workflows, maintain process runbooks, and identify automation opportunities. - Partner with the Head of Payments, Risk & Compliance, and engineering to translate operational gaps into product or tooling improvements. Key Success Metrics - Dispute win rate and resolution turnaround time, measured per processor. - Fraud operations quality: false positive rate, detection rate, escalation accuracy. - PSR monitoring coverage: all active payment methods have defined review triggers and are tracked. - Reporting accuracy and on-time delivery. Ideal Profile - 5+ years in payments operations, fraud ops, or fintech risk — ideally at a PSP, Merchant of Record, or digital goods company. - Comfortable operating across multiple payment processors simultaneously; direct experience with global PSPs such as Stripe, Adyen, PayPal, or Razorpay preferred. - Understands dispute and chargeback mechanics at the card network level — Visa/Mastercard rules, not just tool navigation. - Strong analytical capability: can work across dashboards and data tools, build structured reports, and identify signal in noisy transaction data. - Detail-oriented and self-directing — this role operates with significant autonomy across a broad and growing operational surface. - Business-level English proficiency required, written and verbal.", "summaryDescription" : "Payment Operations Analyst at Neon. Skills: Dispute operations, Fraud operations, Payment performance, Customer success support. Own dispute intake. Compile dispute evidence", "createdAt" : "2026-06-14T20:10:09.202", "lastUpdated" : "2026-06-16T01:52:14.288", "ingestTimestamp" : "2026-06-14T20:10:09.202", "mongoId" : "6a2c684974d8ee00a0902e49", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Dispute resolution", "Fraud detection", "Compliance monitoring", "Payment analytics", "Dispute operations", "Fraud operations", "Payment performance", "Customer success support", "Dispute management", "Fraud investigation", "Transaction review", "Payment performance tracking", "Operational support", "Process documentation", "Workflow automation", "Payments operations", "Fintech risk", "Merchant of Record", "Global PSPs", "Card network rules", "Visa rules", "Mastercard rules", "Digital goods" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 975.778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307921f292fd229c02f6bb", "title" : "Implementation Lead", "company" : "Uniti", "industry" : "Customer Success", "salary" : { "min" : 140000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Uniti HQ", "locations" : [ "Uniti HQ" ], "timestamp" : "2026-06-16T11:03:53.883", "fingerprint" : "52a5f521119e9bfced4243ce3f7bc9c3b2796b9c00ea729b1f477122cccdd476", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/uniti/d2e604c5-b801-4c33-9d48-9262f4c88400/application", "externalId" : "d2e604c5-b801-4c33-9d48-9262f4c88400", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "onsite" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "APIs, Webhooks, SQL, JSON", "professionalSkills" : [ "Solutions Architecture", "Forward Deployed Engineering", "Customer-facing Engineering" ], "hardSkillsList" : [ "Prompt engineering" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Prompt engineering", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Implementation, Solutions Architecture, Team Management", "majorSkillsList" : [ "Implementation", "Solutions Architecture", "Team Management" ], "coreResponsibilities" : "Build the team, Lead the team, Turn contract into agent, Debug integration, Teach others project management, Hire ICs, Ramp ICs, Coach ICs, Explain technical tradeoff, Explain business priority, Explain performance gap, Take ownership of problems, Scope new playbooks, Build new playbooks, Staff new playbooks, Ship new playbooks, Take hardest implementations, Launch 80% version", "teamCollaboration" : "Cross-functional teams; Sales teams; Engineering teams", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Real estate; Property management; Self-storage; Senior living; Coworking", "domainList" : [ "real-estate", "property-management", "self-storage", "senior-living", "coworking" ], "domainSpecificKnowledge" : [ "Real estate", "Property management", "Self-storage", "Senior living", "Coworking" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Debugging", "outcomesObjectives" : "Ship the playbook; Tighten playbook next month", "qualificationsBasic" : "4+ years in Implementation, 2 years managing a team, Technical fluency, Project management instincts, Hiring, ramping, and coaching ICs, Written and verbal communication", "qualificationsPreferred" : "Real estate industry experience, Prior work at AI-native company, Founding-implementation-hire experience, Founding-solutions-architecture-hire experience, Startup experience", "rawDescription" : "WHY UNITI Real estate is the world's largest asset class — $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties — leasing, maintenance, collections, accounting, marketing, HR, asset management. Same bundle of tasks at every property, every day, across every vertical. The surface looks different across office, multifamily, senior living, self-storage, affordable housing, student housing, coworking, hospitality. The work underneath is the same. Today that work is stuck in tickets, phone queues, and a dozen disconnected tools. Real estate has been waiting for an execution layer. Uniti is building it — the system of action for real estate. AI agents for every front- and back-office workflow, operating across voice, email, SMS, WhatsApp, and chat. One horizontal layer, every vertical. Work gets done faster, around the clock. The humans on our customers' teams get to focus on the parts of the job that actually need them. On the back of 6x YoY growth, we raised our Series A and are tripling headcount this year. As our Implementation Team Lead, you build and lead the team that turns every signed contract into a live, working agent. WHAT YOU HAVE - 4+ years in Implementation, Solutions Architecture, Forward Deployed Engineering, or Customer-facing Engineering at a B2B SaaS or AI company, with at least 2 years managing a team of ICs in one of those functions. - A track record of building or rebuilding an implementation or solutions architecture function at a Series A–C company. You've hired the team, set the bar, and shipped the playbook — not just executed against one you inherited. - Strong technical fluency — prompts, integrations, APIs, webhooks, basic SQL, JSON. You can debug a misbehaving integration alongside an IM, not just supervise. - Strong project management instincts. You hold a 12-step implementation in your head, see where it's about to slip, and pull the right lever before it does — and you've taught others to do the same. - A track record of hiring, ramping, and coaching ICs in this function. You can describe the leveling between IM I, IM II, and Solutions Architect from memory because you've shaped it before. - Strong written and verbal communication. You can explain a technical tradeoff to a non-technical operator, a business priority to a senior engineer, and a performance gap to a direct report — all in the same week. BONUS - Real estate, property management, storage, senior living, or coworking industry experience. - Prior work at an AI-native company, especially one where you owned the customer-facing implementation or solutions architecture team during a category's early growth. - Founding-implementation-hire or founding-solutions-architecture-hire experience at a previous startup. - Startup experience a big plus. WHO YOU ARE - You want to be at an early-stage startup. You've been in a high-growth environment before, you know what tripling headcount in a year actually feels like, and you've led a team through that kind of growth without losing the bar. - You take ownership of large, undefined problems. A new vertical lands on the roadmap and needs an implementation playbook before sales can sell it. You don't wait for a brief — you scope it, build it, staff it, and ship it. - You're a player-coach. You don't just delegate the hard implementations to the team. You take the hardest ones yourself when it makes the team better — and you know when to step back. - You're close to the customer. You'd rather sit on a kickoff call or walk a facility than read a project status report. The best ideas about how to scale Implementation come from what this customer actually said. - You ship fast and iterate. You'd rather launch the 80% version of a new playbook this month and tighten it next month than spend a quarter writing the perfect one. BENEFITS - Full medical, dental, and vision coverage - Flexible PTO - Meaningful equity and responsibility", "summaryDescription" : "Implementation Lead at Uniti. Skills: Implementation, Solutions Architecture, Team Management. Build the team. Lead the team", "createdAt" : "2026-06-16T01:59:26.759", "lastUpdated" : "2026-06-16T11:03:53.883", "ingestTimestamp" : "2026-06-16T01:59:26.759", "mongoId" : "6a307921f292fd229c02f6bb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 140000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Prompt engineering", "Leadership", "Implementation", "Solutions Architecture", "Team Management", "Forward Deployed Engineering", "Customer-facing Engineering", "Project management", "Real estate", "Property management", "Self-storage", "Senior living", "Coworking" ], "skillCount" : 13, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 955.9489, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8d7074d8ee00a0978fef", "title" : "Implementation Lead", "company" : "Pivotal Health", "industry" : "Client Success", "salary" : { "min" : 160000.0, "max" : 185000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Lower Manhattan, NY", "locations" : [ "Lower Manhattan, NY", "Santa Monica, CA" ], "timestamp" : "2026-06-15T07:24:22.095", "fingerprint" : "5a41fc4e76a418bd3ba3fbe235e4f3af3d7172b22f3e9d4f7bf00823cb3ebc5d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/pivotal-health/3a7971c6-859f-4a20-b1a1-884581a02592/application", "externalId" : "3a7971c6-859f-4a20-b1a1-884581a02592", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "SQL, AI", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Client onboarding", "Solutions delivery", "Systems thinking", "Automation opportunities" ], "hardSkillsList" : [ "Data setup", "Configuration" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Data setup", "level" : "intermediate" }, { "name" : "Configuration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Client implementation, Process optimization, Stakeholder alignment", "majorSkillsList" : [ "Client implementation", "Process optimization", "Stakeholder alignment" ], "coreResponsibilities" : "Own client implementation process, Ensure smooth onboarding, Drive long-term client success, Serve as client-facing lead, Manage timelines, Manage expectations, Manage risks, Manage communication, Translate client requirements, Design scalable onboarding processes, Build implementation processes, Optimize implementation processes, Create playbooks, Create documentation, Identify automation opportunities, Drive automation opportunities, Partner cross-functionally, Align stakeholders, Resolve blockers, Improve client experience, Maintain visibility, Manage dependencies, Ensure client preparedness, Provide clear documentation, Provide training, Improve implementation efficiency, Improve implementation scalability, Improve time-to-go-live", "teamCollaboration" : "Cross-functional teams; Product and Engineering; Sales; CS; Operations", "projectManagementSkills" : [ "Project management", "Workflow tools" ], "domainKnowledge" : "Healthcare reimbursement; Independent Dispute Resolution; Health insurance claims", "domainList" : [ "healthcare-reimbursement", "independent-dispute-resolution", "health-insurance-claims" ], "domainSpecificKnowledge" : [ "Healthcare reimbursement", "Independent Dispute Resolution", "Health insurance claims" ], "toolProficiency" : [ "Asana", "HubSpot", "Metabase", "BigQuery", "Jira", "ChatGPT", "Claude" ], "communicationSkills" : "Client conversations", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Successful launches; Long-term client success; Operational excellence; Successful outcomes", "qualificationsBasic" : "5+ years experience, Executive stakeholder experience, Client experience, Technical partner experience, Systems thinker, Highly organized, Project management tools experience, Data-driven and analytical", "qualificationsPreferred" : "HealthTech experience, Healthcare technology experience, IDR workflows familiarity, Reimbursement processes familiarity, Healthcare claims operations familiarity, Modern technology practices exposure, Process automation exposure, AI-enabled workflows exposure, Scalable operational systems exposure, Advanced SQL proficiency", "remoteFriendly" : true, "rawDescription" : "ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. ABOUT THE ROLE As Pivotal’s first dedicated Implementation Lead, you’ll have the unique opportunity to build and shape a critical function from the ground up. You’ll own the client implementation experience end-to-end, partnering closely with customers, executive stakeholders, Product, and Engineering to design scalable onboarding processes that drive successful launches, long-term client success, and operational excellence as the company grows. This role is ideal for someone who thrives in fast-paced startup environments, enjoys operating with high autonomy and visibility, and wants the opportunity to truly shape how a business scales. We’re looking for someone who brings both strategic thinking and hands-on execution, can confidently navigate client conversations, push back thoughtfully when needed, and leverage systems, data, and automation to build smarter processes. As the company grows, this role offers significant ownership, direct influence on company strategy, and a clear path into leadership and people management. WHAT YOU’LL DO - Own the end-to-end client implementation process from Sales handoff through go-live, ensuring smooth onboarding and long-term client success - Serve as the primary client-facing lead during implementation, managing timelines, expectations, risks, and communication throughout the engagement - Translate client requirements into actionable implementation plans, including integrations, configurations, data setup, and launch readiness - Build and optimize scalable implementation processes, playbooks, and documentation that create consistency and reduce operational friction - Identify and drive automation opportunities across the implementation lifecycle using tools like Asana, HubSpot, Metabase, and BigQuery - Partner cross-functionally with Product, Engineering, Sales, CS, and Operations to align stakeholders, resolve blockers, and improve the client experience - Maintain visibility across all active implementations, proactively managing dependencies, risks, and timelines to ensure successful outcomes - Ensure clients are fully prepared to operate independently at launch, with clear documentation, training, and confidence in the platform - Continuously improve implementation efficiency, scalability, and time-to-go-live as the business and client base grow WHO YOU ARE - 5+ years of experience in technical implementation, onboarding, solutions delivery, or related client-facing roles within a technology environment - Comfortable working directly with executive stakeholders, clients, and technical/IT partners across complex implementations - A strong systems thinker who can connect processes, tools, and workflows to build scalable solutions - Highly organized with experience using project management and workflow tools such as Asana or Jira - Proactive about leveraging AI tools like ChatGPT or Claude to improve efficiency, workflows, and problem-solving - Data-driven and analytical, with the ability to use insights and metrics to guide decisions and improve processes - Able to balance strategic thinking with hands-on execution in fast-paced, evolving environments EXTRA CREDIT EXPERIENCE - Experience working in HealthTech or healthcare-related technology environments - Familiarity with IDR (Independent Dispute Resolution) workflows, reimbursement processes, or healthcare claims operations - Exposure to modern, progressive technology practices, including process automation, AI-enabled workflows, and scalable operational systems - Advanced SQL proficiency WHY YOU’LL LOVE WORKING HERE We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers. While we primarily hire around our core hubs–Los Angeles and New York–we remain open to exceptional talent outside those regions. Remote and hybrid flexibility varies by role and team, and is outlined in each job description. If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from you. Benefits Include: - Competitive compensation, including equity - Full health, dental, and vision coverage - Retirement savings plan through 401(k) - Flexible time off - Opportunities for company-wide connection and events Ready to Make an Impact? We’re building something meaningful; and we want you on the team. Bring your ideas, curiosity, and drive, and let’s transform healthcare reimbursement together. EMPLOYMENT INFORMATION Work Authorization Candidates must be authorized to work in the United States without current or future employer sponsorship. Equal Employment Opportunity Pivotal Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. Reasonable Accommodations Pivotal Health provides reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws. If you need assistance during the application or interview process, please let us know. Background Checks Employment is contingent upon successful completion of applicable background checks, where permitted by law. At-Will Employment Employment with Pivotal Health is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law.", "summaryDescription" : "Implementation Lead at Pivotal Health. Skills: Client implementation, Process optimization, Stakeholder alignment. Own client implementation process. Ensure smooth onboarding", "createdAt" : "2026-06-13T21:42:40.839", "lastUpdated" : "2026-06-15T07:24:22.095", "ingestTimestamp" : "2026-06-13T21:42:40.839", "mongoId" : "6a2c8d7074d8ee00a0978fef", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 160000, "salaryAnnualMax" : 185000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Data setup", "Configuration", "Leadership", "Critical thinking", "Client implementation", "Process optimization", "Stakeholder alignment", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Client onboarding", "Solutions delivery", "Systems thinking", "Automation opportunities", "Project management", "Workflow tools", "Healthcare reimbursement", "Independent Dispute Resolution", "Health insurance claims", "Asana", "HubSpot", "Metabase", "BigQuery", "Jira", "ChatGPT", "Claude" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 910.6212, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "HealthTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a8bf292fd229c03d4ec", "title" : "Senior Payment Operations Specialist", "company" : "FastSpring", "salary" : { "min" : 77000.0, "max" : 77000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-16T10:07:26.208", "fingerprint" : "ba38063dee71a2c0e8672277386a8ffb70917d6f7d696cbbbe38bdad228b2eb9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fastspring/jobs/6032233004", "externalId" : "6032233004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About FastSpring: FastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster. Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore. Senior Payment Operations Specialist Department: Payment Operations Location and Hours: US - 3pm to 11pm PST (Monday - Friday) Reports To: Senior Manager, Payment Operations Role Overview The Senior Payment Operations Specialist is responsible for overseeing daily payment operations across multiple processors and regions, with a focus on chargeback management, KPI tracking, and issue resolution for FastSpring’s network of over 2,500 sellers. This role is both analytical and operational, requiring a deep understanding of payment flows, card network rules, and processor behavior. You will handle chargeback representments, identify emerging trends, research anomalies, and partner with cross-functional teams to reduce risk, optimize recovery rates, and enhance seller experience. Key Responsibilities Chargeback analyze daily trends and provide actionable insights to improve outcomes. Maintain deep familiarity with card network chargeback rules, evidence requirements, and processor-specific workflows. Coordinate with sellers and internal teams to gather supporting documentation and ensure consistent, high-quality dispute responses. Monitor payment processor dashboards and alerts to identify anomalies or disruptions in payment performance. KPI & Trend Analysis Track and analyze key payment and chargeback metrics (e.g., dispute volume, win rate, refund rates, processor performance). Identify underlying drivers of positive or negative trends and collaborate with internal stakeholders to develop data-driven improvement plans. Develops and presents quantified optimization recommendations (cost reduction, authorization uplift, process efficiency), supported by rigorous analysis and clearly articulated trade-offs. Operational Support Serve as Tier II escalation for payment-related support tickets from sellers and internal teams. Investigate and resolve complex issues involving settlements, refunds, disputes, or payment processor behavior. Partner with Finance, Risk, Support, and Product teams to address systemic issues and enhance payment flows. Continuous Improvement Document and refine standard operating procedures (SOPs) for chargebacks and payment operations. Support initiatives to automate or improve the representment process, reporting, and data visibility. Share insights with Product and Data teams to influence roadmap priorities that enhance payment performance. Qualifications Required: 3+ years of experience in payments operations, chargeback management, or card dispute processing (preferably in a merchant-of-record, PSP, or payment processor environment). Strong understanding of card network rules (Visa, Mastercard, Amex, Discover) and chargeback lifecycle management. Experience handling representments and compiling compelling evidence packages. Analytical mindset with proficiency in interpreting and visualizing payment and dispute data. Strong organizational skills and the ability to manage multiple workflows across processors and systems. Excellent communication and documentation skills. Preferred: Experience in SaaS, digital goods, or fintech environments. Familiarity with payment processing systems, dashboards, and BI tools (e.g., Looker, Tableau, SQL). Proven ability to collaborate cross-functionally with Risk, Finance, Product, and Support teams. Key Attributes Analytical and data-driven problem solver. Detail-oriented and methodical in managing high-volume operations. Proactive communicator with strong ownership mentality. Comfortable working in a fast-paced, globally distributed environment. Consistent with FastSpring's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees. Estimated Base Pay Range $77,000—$77,000 USD About the Company: FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law. AI Transparency Statement: FastSpring may utilize artificial intelligence (AI) or automated tools during portions of the recruitment process to assist with operational and administrative activities, including candidate communications, scheduling, application organization, and interview documentation. These tools are designed to support efficiency and consistency within the hiring process. AI systems are not used as the sole determinant of hiring outcomes, and all employment decisions are made by qualified human reviewers. We are committed to responsible and fair hiring practices and continue to evaluate our use of technology accordingly.", "summaryDescription" : "Senior Payment Operations Specialist at FastSpring", "postedDate" : "2026-06-16T01:20:48.059", "createdAt" : "2026-06-16T01:20:48.059", "lastUpdated" : "2026-06-16T10:07:26.208", "ingestTimestamp" : "2026-06-16T01:20:48.059", "mongoId" : "6a307a8bf292fd229c03d4ec", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 77000, "salaryAnnualMax" : 77000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 896.73035, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306579f292fd229cfa86c0", "title" : "AP & Payment Operations Specialist", "company" : "Satispay", "industry" : "Finance, Procurement & Facility", "salary" : { "min" : 52000.0, "max" : 68000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an AP & Payment Operations Specialist in Luxembourg, Luxembourg (FinTech, Mid-Seniority, Onsite) indicates a typical annual salary range." }, "location" : "Luxembourg, Luxembourg", "locations" : [ "Luxembourg, Luxembourg" ], "timestamp" : "2026-06-16T10:24:53.842", "fingerprint" : "5e8cfa18d8ac4ca6ba4e63d9831a69c89f73d6bed31830b61e395996706d162c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/satispay/dafb8b7e-bed0-46b8-bb17-912298a94988/application", "externalId" : "dafb8b7e-bed0-46b8-bb17-912298a94988", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Luxembourg", "country" : "Luxembourg", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "49.6112768,6.1297990" } ], "locationText" : "Luxembourg, Luxembourg", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 4, "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. What you'll be doing As our AP & Payment Operations Specialist, you’ll be the person who owns and ensures the accurate, timely, and reliable execution of vendor payments across the Satispay Group. Here's what your day-to-day will look like: - Vendor payment execution – Run end-to-end vendor payment cycles directly across our banking platforms, utilizing invoices and purchase orders from SAP, while managing and prioritizing the payment queue based on due dates and urgency. - Exception resolution – Investigate and resolve transactional discrepancies, eliminate duplicate payment risks, clear delayed or unmatched invoices, and accurately handle payroll-adjacent flows such as pension contributions and loan deductions. - Process optimization & infrastructure – Maintain and scale the payment workflow, document processes within a robust operational playbook, and partner with the Treasury Manager to bridge structural gaps and automate payment flows via SAP bank connectivity. - Cross-functional coordination – Serve as the central point of contact for internal payment requests, collaborate with Accounting and Procurement for smooth handoffs, and align with Controlling to maintain high internal standards and audit readiness. Who we're looking for We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you? - Relevant experience – You bring at least 3–4 years of hands-on experience in accounts payable, payment operations, or treasury back-office environments managing vendor payment queues. - ERP & systems proficiency – You are comfortable working inside ERP environments—with SAP 4 HANA being strongly preferred—and have navigated multiple banking platforms simultaneously. Exposure to cash management or reconciliation tools is a plus. - Organized and detail-oriented – You successfully manage multiple priorities under pressure, maintain strict accuracy in execution, and hold yourself to a high standard because you understand that every detail matters in payments. - Clear communicator – You are fluent in English and fully at ease collaborating with both internal business teams and external vendors verbally and in writing. Exposure to an international corporate or fintech environment is a major advantage. - Adaptable and proactive – You thrive in a scaling environment, viewing unoptimized workflows or manual workarounds as opportunities to improve systems rather than obstacles. CareAbout: how we support your impact We move fast, and evolution never stops. It's a fun ride, but it can be challenging. To make sure our people truly thrive, we're committed to making their lives easier, both in the office and out in the world. That's why we created CareAbout: - ❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops) - \uD83D\uDCB0 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you're moving countries) - ⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply) - \uD83C\uDF31 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours) - \uD83D\uDC68‍\uD83D\uDC69‍\uD83D\uDC67 Family (Enhanced parental leave, Additional leave for child sickness) *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. Equal opportunity employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here https://www.satispay.com/en-it/company/values/. #LI-VR1 #LI-HYBRID By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy https://www.satispay.com/en-it/legal-hub/privacy-policy/candidates/", "summaryDescription" : "AP & Payment Operations Specialist at Satispay", "createdAt" : "2026-06-16T00:28:00.444", "lastUpdated" : "2026-06-16T10:24:53.842", "ingestTimestamp" : "2026-06-16T00:28:00.444", "mongoId" : "6a306579f292fd229cfa86c0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 871.37823, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c641174d8ee00a08fa39f", "title" : "Senior Lead Payment Integrity", "industry" : "Banking", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Lead Payment Integrity role in Plano, United States, adjusted for seniority, industry, and company size." }, "location" : "PLANO, TX", "locations" : [ "PLANO, TX" ], "timestamp" : "2026-06-16T01:43:52.748", "fingerprint" : "6f641e0e1b4c61fad87dfaef36c576912c8b6c5b4c6bde36370d59c4fe05f500", "source" : "jazzhr", "language" : "en", "externalId" : "FvpRi0o3C8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "summaryDescription" : "Senior Lead Payment Integrity", "createdAt" : "2026-06-14T19:02:53.413", "lastUpdated" : "2026-06-16T01:43:52.748", "ingestTimestamp" : "2026-06-14T19:02:53.413", "mongoId" : "6a2c641174d8ee00a08fa39f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Lead", "dataQualityScore" : 0.44444445, "_score" : 849.03107, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5df99bc74574cb671a48", "title" : "Implementation and Operations Manager", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 95000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Government in Austin, TX, adjusted for seniority and full-time employment." }, "location" : "826661", "locations" : [ "826661", "
Austin:1117 Trinity St (320TX-4002)
1117 Trinity St
Austin, 78701-1919

" ], "timestamp" : "2026-06-16T03:04:47.886", "fingerprint" : "5bb7847ad529e3484f6e64446f3a134f1029d8f8059b94371658710867f5f7aa", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=33694", "externalId" : "33694", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Program management", "Policy interpretation", "Service delivery" ], "hardSkillsList" : [ "Technical assistance", "Performance management", "Compliance checks" ], "softSkillsList" : [ "Leadership", "People skills" ], "hardSkills" : [ { "name" : "Technical assistance", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Compliance checks", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "People skills" } ], "majorSkills" : "Program administration, Operational improvement, Stakeholder coordination", "majorSkillsList" : [ "Program administration", "Operational improvement", "Stakeholder coordination" ], "coreResponsibilities" : "Administer daily operations, Lead RESEA coordinators, Provide technical assistance, Provide implementation guidance, Conduct observations, Perform compliance checks, Guide administrative report preparation, Guide state plan preparation, Guide federal waiver request preparation, Guide federal audit review responses, Develop short-term strategies, Develop long-term strategies, Manage LWDA Boards, Provide high-level guidance, Brief TWC executive management, Brief Commissioners, Brief LWDA executives, Coordinate with stakeholders, Enhance program effectiveness, Recommend service delivery guidelines, Provide expert guidance, Implement action plans, Oversee high-performing team, Manage staff performance, Develop staff professionally, Provide job expectation guidance, Represent department at meetings, Represent department at conferences, Represent department at seminars, Serve on committees, Ensure staff compliance, Ensure LWDA Board compliance, Ensure service provider compliance, Perform related work", "teamCollaboration" : "Cross-functional coordination; Stakeholder coordination", "projectManagementSkills" : [ "Project administration", "Goal development" ], "domainKnowledge" : "Workforce programs; Grant administration; RESEA program", "domainList" : [ "workforce-programs", "grant-administration", "resea-program" ], "domainSpecificKnowledge" : [ "Workforce programs", "Grant administration", "RESEA program" ], "communicationSkills" : "Written communication; Verbal communication; Executive briefings", "documentationSkills" : "Administrative reports; State plans; Federal waiver requests", "continuousLearning" : "Training opportunities; Development opportunities", "innovationCreativity" : "Open to new ideas", "problemSolvingSkills" : "Problem solve", "specialRequirements" : "25% travel, Texas resident required", "outcomesObjectives" : "Ensure error-free projects; Ensure timely project completion; Ensure program compliance; Enhance program effectiveness", "qualificationsBasic" : "Five years full-time policy development experience, 1.5 years administrative management experience, 1.5 years supervisory experience", "qualificationsPreferred" : "Experience developing policies, Experience implementing policies, Experience evaluating policies, Experience motivating team, Experience leading team, High attention to detail, Ability to balance competing priorities, Ability to balance shifting priorities, Knowledge of workforce programs, Knowledge of grant administration, Collaboration to innovate, Collaboration to problem solve", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St, Austin, Texas, in the RESEA department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: The ideal candidate leverages exceptional leadership and management skills to ensure projects, training, and guidance are error-free and completed on time. This position plays a critical role in ensuring successful administration and implementation of the Reemployment Services and Eligibility Assessment (RESEA) program. If you are an experienced and innovative leader who is open to new ideas, and have excellent people skills, this opening could be the perfect match for you. WHAT YOU WILL DO: The Implementation and Operations Manager (Manager IV) performs advanced (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: - Lead a team of RESEA coordinators located across the state who provide technical assistance, implementation, observations and customer compliance checks of offices providing RESEA services. - Guide the preparation of administrative reports, state plans, federal waiver requests, and responses to federal audit reviews. - Develop short and long-term strategies and goals for the administration of assigned projects. - Manage and provide high-level technical assistance and guidance to 28 Local Workforce Development Area (LWDA) Boards to ensure workforce programs are operated according to TWC standards and rules. - Brief TWC executive management, Commissioners, and their staff, and LWDA executives regarding programs, projects, and performance issues; coordinate with internal and external stakeholders. - Enhance program effectiveness by developing and recommending service delivery guidelines, providing expert guidance on program issues, and implementing action plans for operational improvement. - Oversee a high-performing team through effective performance management, professional development, and clear guidance on job expectations and TWC standards. - Represent the department and TWC at meetings, conferences, and seminars, and serve on committees. - Ensure assigned staff, LWDA Boards, and service providers comply with all RESEA federal, state, and agency laws, rules, policies, and procedures. - Perform related work as assigned. YOU QUALIFY WITH: -Five years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency, one year and six months of which must have been in an administrative management or supervisory capacity. -Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: - Experience in developing, implementing, and evaluating policies and procedures. - Experience motivating and leading a team. - Excellent communication skills, both written and verbal. - Highly skilled in managing both people and projects. - High attention to detail, while still seeing the big picture. - Ability to balance competing and shifting priorities. - Knowledge of workforce programs and grant administration. - Collaboration to innovate and problem solve. YOU GAIN: - A Family Friendly Certified Workplace. - Competitive starting salary: $7,790.31 - $8,179.83/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Duty involves up to 25% travel within the state of Texas. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Implementation and Operations Manager at Texas Workforce Commission. Skills: Program administration, Operational improvement, Stakeholder coordination. Administer daily operations. Lead RESEA coordinators", "createdAt" : "2026-06-14T18:52:34.289", "lastUpdated" : "2026-06-16T03:04:47.886", "ingestTimestamp" : "2026-06-14T18:52:34.289", "mongoId" : "69ce5df99bc74574cb671a48", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 145000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Technical assistance", "Performance management", "Compliance checks", "Leadership", "People skills", "Program administration", "Operational improvement", "Stakeholder coordination", "Program management", "Policy interpretation", "Service delivery", "Project administration", "Goal development", "Workforce programs", "Grant administration", "RESEA program" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 837.20764, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c94e874d8ee00a098bdf4", "title" : "Engineering Manager – Payments Platform", "company" : "Getnet", "industry" : "FinTech", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an Engineering Manager in the FinTech industry in Brazil, adjusted for manager-level seniority and full-time onsite employment." }, "location" : "Getnet T&O Brazil", "locations" : [ "Getnet T&O Brazil" ], "timestamp" : "2026-06-15T07:57:47.280", "fingerprint" : "e081c61dafd4bc66555c954824095a25671413fffc8994eb3735b478202dcc4b", "source" : "greenhouse", "language" : "pt", "applyUrl" : "https://job-boards.eu.greenhouse.io/getnet/jobs/4818708101", "externalId" : "4818708101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Brazil", "continent" : "sa", "workMode" : "onsite" } ], "locationText" : "Brazil", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Oracle, Data Lake, Azure, AWS, Functions, Service Bus, API Management, APIs, Microsserviços, Telemetria", "professionalSkills" : [ "Gestão de times", "Gestão de prioridades", "Gestão de incidentes", "Gestão de orçamento", "Gestão de pessoas", "Planejamento estratégico", "Tomada de decisão" ], "hardSkillsList" : [ "Consultas Oracle", "Tuning Oracle", "Modelagem Oracle", "Queries complexas", "Automação", "Testes automatizados", "CI/CD", "Pipelines de dados", "Pipelines de aplicações", "Fluxo de pagamentos", "Liquidação", "UR", "Gravames", "Processos de adquirência" ], "softSkillsList" : [ "Liderança", "Colaboração", "Entrega" ], "hardSkills" : [ { "name" : "Consultas Oracle", "level" : "intermediate" }, { "name" : "Tuning Oracle", "level" : "intermediate" }, { "name" : "Modelagem Oracle", "level" : "intermediate" }, { "name" : "Queries complexas", "level" : "intermediate" }, { "name" : "Automação", "level" : "intermediate" }, { "name" : "Testes automatizados", "level" : "intermediate" }, { "name" : "CI/CD", "level" : "intermediate" }, { "name" : "Pipelines de dados", "level" : "intermediate" }, { "name" : "Pipelines de aplicações", "level" : "intermediate" }, { "name" : "Fluxo de pagamentos", "level" : "intermediate" }, { "name" : "Liquidação", "level" : "intermediate" }, { "name" : "UR", "level" : "intermediate" }, { "name" : "Gravames", "level" : "intermediate" }, { "name" : "Processos de adquirência", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Liderança" }, { "name" : "Colaboração" }, { "name" : "Entrega" } ], "majorSkills" : "Gestão de Engenharia, Pagamentos, Adquirência, Plataforma", "majorSkillsList" : [ "Gestão de Engenharia", "Pagamentos", "Adquirência", "Plataforma" ], "coreResponsibilities" : "Liderar três squads de Engenharia, Garantir confiabilidade, Garantir performance, Garantir evolução tecnológica, Garantir escalabilidade, Construir soluções robustas, Desenvolver pessoas, Garantir clima seguro, Atuar como facilitador, Gerenciar prioridades, Orquestrar planos de ação, Trabalhar conjunto com times, Apoiar decisões arquiteturais, Incentivar padrões modernos, Definir soluções globais, Atuar próximo a POs, Entender profundamente fluxo de pagamentos", "teamCollaboration" : "Entre Produto, Tecnologia, Operações; Entre Segurança e Compliance; Com times de Arquitetura; Com times de Infraestrutura; Próximo a POs, UX; Próximo a Product Managers", "projectManagementSkills" : [ "Ritos ágeis", "Modelo de squads" ], "domainKnowledge" : "Pagamentos; Adquirência; Fluxo de autorização; Captura; Liquidação; Conciliação Transações TEF; Extrato financeiro; UR; Gravames; Cessões; Resolução 3952/264", "domainList" : [ "pagamentos", "adquirencia", "fluxo-de-autorizacao", "captura", "liquidacao", "conciliacao-transacoes-tef", "extrato-financeiro", "ur", "gravames", "cessoes", "resolucao-3952-264" ], "domainSpecificKnowledge" : [ "Pagamentos", "Adquirência", "Fluxo de autorização", "Captura", "Liquidação", "Conciliação Transações TEF", "Extrato financeiro", "UR", "Gravames", "Cessões", "Resolução 3952/264" ], "toolProficiency" : [ "Azure", "AWS", "Databricks", "LinkedIn Learning", "O'Reilly" ], "continuousLearning" : "Aprender um novo idioma; LinkedIn Learning; O'Reilly", "problemSolvingSkills" : "Tomada de decisão técnica", "qualificationsBasic" : "Ensino superior completo, Conhecimento sólido banco de dados Oracle, Conhecimento profundo soluções de Data Lake, Experiência comprovada ambientes de nuvem, Vivência com Azure, Experiência com frontend/mobile, Conhecimento de integrações, APIs, mensageria, Capacidade comprovada de criar e desenvolver boas relações, Práticas de engenharia moderna, Gestão Alta resiliência, Planejamento, orçamento e gestão, Experiência estruturando squads, Capacidade de conduzir times sob pressão, Tomada de decisão técnica cenários ambíguos, Inglês fluente", "qualificationsPreferred" : "Espanhol avançado, Mercado de Pagamentos / Adquirência, Entendimento real de Fluxo de autorização, Entendimento real de captura, Entendimento real de liquidação, Entendimento real de Conciliação Transações TEF, Entendimento real de Extrato financeiro, Entendimento real de UR, gravame, cessões", "workSiteFlexibility" : "Flexible", "rawDescription" : "✨ Seu talento impulsiona o nosso futuro A Getnet é uma empresa global de tecnologia especializada em soluções de pagamento para o comércio. Fundada no Brasil e presente na América Latina e na Península Ibérica, apoiamos mais de 1,3 milhão de comerciantes com serviços completos — da maquininha ao e-commerce. Fazemos parte da PagoNxt, a fintech global do Grupo Santander, e atuamos como um hub de adquirência com forte presença em Espanha, Portugal, Brasil, México, Chile, Argentina e Uruguai. Nossa missão é clara: simplificar os pagamentos com inovação, segurança e escala, ajudando negócios de todos os tamanhos a crescer com agilidade. Oferecemos uma plataforma unificada que integra hardware, software, prevenção à fraude, adquirência, conciliação e serviços financeiros — tudo em um só ecossistema, para que nossos clientes possam focar no crescimento do seu negócio. Fazer parte da Getnet é se juntar a uma empresa que combina a inovação de uma fintech com a solidez de um banco global. Imagine your future. Care for your career. Simplify your journey. Isso significa que você terá a chance de construir soluções de impacto, crescer com oportunidades reais de desenvolvimento e evoluir em uma cultura que valoriza bem-estar, inclusão e clareza. Combinamos flexibilidade, autonomia e colaboração global — para que você possa focar no que importa, se conectar com propósito e ajudar a moldar o futuro. Aqui, você vai encontrar espaço para crescer, oportunidades reais para liderar e uma cultura onde todas as pessoas pertencem e contribuem. ✨ Se você quer fazer parte da próxima geração de soluções financeiras, este é o lugar certo. Já te imagina sendo Nxter? \uD83D\uDCCCO que você vai fazer Estamos buscando um Engineering Manager para liderar três squads de Engenharia responsáveis pelos produtos de Extrato, Payouts e Recebíveis, um dos pilares mais sensíveis do ecossistema de adquirência. Esta liderança será responsável por garantir confiabilidade, performance, evolução tecnológica e escalabilidade, atuando diretamente na construção de soluções robustas para milhões de transações diárias. Procuramos alguém com forte base técnica, experiência comprovada em gestão de times de desenvolvimento e sólida vivência em adquirência. Liderança Desenvolver pessoas: feedback contínuo, crescimento de carreira, rituais de performance; Garantir clima seguro, colaborativo e focado em entrega de valor; Atuar como facilitador entre Produto, Tecnologia, Operações, Segurança e Compliance. Entrega Gerenciar prioridades entre demandas estratégicas, dívidas técnicas, incidentes e melhorias; Orquestrar planos de ação para incidentes de alta severidade, garantindo comunicação clara e rápida; Trabalhar em conjunto com times de Arquitetura e Infraestrutura para práticas de resiliência, observabilidade e performance. Tecnologia O foco é liderança técnica; Apoiar decisões arquiteturais envolvendo: Oracle (modelagem, performance, queries complexas) Serviços e integrações em Azure Cloud APIs de alto throughput Incentivar padrões modernos: automação, testes, CI/CD, microsserviços, telemetria. Negócio Definir soluções globais e escaláveis para os produtos de Extrato Online; Atuar próximo a POs, UX e Product Managers para garantir visão técnica viável e escalável; Entender profundamente fluxo de pagamentos, liquidação, URs, gravames e processos de adquirência. ✅ O que buscamos em você Ensino superior completo: Engenharia de Software, Engenharia, Ciência da Computação, Sistemas de Informação ou áreas correlatas; Tecnologia Conhecimento sólido em banco de dados Oracle (consultas, tuning, modelagem).; Conhecimento profundo em soluções de Data Lake (databricks); Experiência comprovada em ambientes de nuvem - Azure, AWS ou GCP; Vivência com Azure (Functions, Service Bus, API Management, monitoramento); Experiência com frontend/mobile; Conhecimento de integrações, APIs, mensageria e sistemas de alta disponibilidade; Capacidade comprovada de criar e desenvolver boas relações de trabalho para facilitar o cumprimento das metas, juntamente com a capacidade de obter o compromisso de outros; Práticas de engenharia moderna: CI/CD, versionamento, testes automatizados, esteiras de devops, pipelines de dados e aplicações. Gestão Alta resiliência, capacidade de entrega e atuação em ambientes com pressão operacional; Planejamento, orçamento e gestão de custos; Experiência estruturando squads, ritos ágeis e modelo operacional; Capacidade de conduzir times sob pressão e em ambientes regulados; Tomada de decisão técnica em cenários ambíguos; Inglês fluente. ✅ O que pode contar pontos a mais Espanhol avançado; Mercado de Pagamentos / Adquirência; Entendimento real de: Fluxo de autorização, captura, liquidação; Conciliação financeira; Transações TEF e POS; Extrato financeiro (bruto, líquido, deduções, antecipação); UR, gravame, cessões (Resolução 3952/264). \uD83C\uDFAF O que oferecemos \uD83E\uDE7A Assistência médica \uD83E\uDDB7 Assistência odontológica \uD83E\uDD73 Day off de aniversário \uD83D\uDE91 Seguro de vida \uD83D\uDC89 Campanha de vacinação anual \uD83D\uDE8C VT \uD83C\uDF5D VR/VA \uD83D\uDCB0 Bônus anual \uD83D\uDC76 Auxílio creche \uD83C\uDF85 Vale natalino \uD83E\uDD30 Extensão dos períodos de licença maternidade e paternidade \uD83E\uDDE0 Programa de Apoio Pessoal Especializado (PAPE) \uD83C\uDF0E Plataforma Ástex: recurso gratuito para você aprender um novo idioma (inglês, espanhol, francês, italiano, alemão e português) \uD83D\uDCDA Acesso a uma plataforma de learning conectada a todos os conteúdos do LinkedIn Learning e o'Reilly ♨️ Possibilidade de contratação de empréstimos pessoais com juros menores que os de mercado \uD83D\uDCEC Seguinte passo Candidate-se e se você conhece alguém que possa estar procurando por essa oportunidade, compartilhe.", "summaryDescription" : "Engineering Manager – Payments Platform at Getnet. Skills: Gestão de Engenharia, Pagamentos, Adquirência, Plataforma. Liderar três squads de Engenharia. Garantir confiabilidade", "postedDate" : "2026-06-13T22:20:48.510", "createdAt" : "2026-06-13T22:20:48.510", "lastUpdated" : "2026-06-15T07:57:47.280", "ingestTimestamp" : "2026-06-13T22:20:48.510", "mongoId" : "6a2c94e874d8ee00a098bdf4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Consultas Oracle", "Tuning Oracle", "Modelagem Oracle", "Queries complexas", "Automação", "Testes automatizados", "CI/CD", "Pipelines de dados", "Pipelines de aplicações", "Fluxo de pagamentos", "Liquidação", "UR", "Gravames", "Processos de adquirência", "Liderança", "Colaboração", "Entrega", "Gestão de Engenharia", "Pagamentos", "Adquirência", "Plataforma", "Gestão de times", "Gestão de prioridades", "Gestão de incidentes", "Gestão de orçamento", "Gestão de pessoas", "Planejamento estratégico", "Tomada de decisão", "Ritos ágeis", "Modelo de squads", "Fluxo de autorização", "Captura", "Conciliação Transações TEF", "Extrato financeiro", "Cessões", "Resolução 3952/264", "Azure", "AWS", "Databricks", "LinkedIn Learning", "O'Reilly" ], "skillCount" : 41, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 829.2533, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a210e8774d8ee00a0af8063", "title" : "Product Manager, Payments Platform", "industry" : "FinTech", "salary" : { "min" : 1850000.0, "max" : 3250000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Product Manager in the FinTech industry in Hyderabad, India, adjusted for 2024-2025 data." }, "location" : "[Hyderabad, Telangana, India, [Street No. 13, Kondapur, Raja Rajeshwara Nagar, Gachibowli, Hyderabad, Telangana 500084, India], Hyderabad, 500084, TS, IN]", "locations" : [ "[Hyderabad, Telangana, India, [Street No. 13, Kondapur, Raja Rajeshwara Nagar, Gachibowli, Hyderabad, Telangana 500084, India], Hyderabad, 500084, TS, IN]", "[Bengaluru, Karnataka, India, [Bengaluru, Karnataka, India], Bengaluru, null, KA, IN]" ], "timestamp" : "2026-06-16T10:58:10.537", "fingerprint" : "a9081a304f658b37305043b5394524642481e691db8aa2e42a9b91128111b859", "source" : "google", "language" : "en", "externalId" : "129956617884967622", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "majorSkills" : "Product strategy, Roadmap, User stories", "majorSkillsList" : [ "Product strategy", "Roadmap", "User stories" ], "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate cross-functionally", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Payments platform", "domainList" : [ "payments-platform" ], "domainSpecificKnowledge" : [ "Payments platform" ], "summaryDescription" : "Product Manager, Payments Platform. Skills: Product strategy, Roadmap, User stories. Develop product strategy. Define product roadmap", "postedDate" : "2026-06-16T01:50:46.213", "createdAt" : "2026-06-16T01:50:46.213", "lastUpdated" : "2026-06-16T10:58:10.537", "ingestTimestamp" : "2026-06-16T01:50:46.213", "mongoId" : "6a210e8774d8ee00a0af8063", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Product strategy", "Roadmap", "User stories", "Payments platform" ], "skillCount" : 4, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 820.2512, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ab39a74d8ee00a06d65a3", "title" : "Senior Product Manager, Payment Platform", "company" : "Asana", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Product Manager in Vancouver, Canada, adjusted for the technology industry and Asana's company size." }, "location" : "Vancouver, British Columbia, Canada", "locations" : [ "Vancouver", "British Columbia", "Canada" ], "timestamp" : "2026-06-14T08:49:52.881", "fingerprint" : "f988ac1c7e27f7467f7183b38789267649d8d4c908e38488884adbc9dc58cee4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.asana.com/jobs/apply/7977983?gh_jid=7977983", "externalId" : "7977983", "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "APIs", "professionalSkills" : [ "Product strategy", "Roadmap development", "Monetization infrastructure", "Billing administration", "Product catalogue", "Incentive workflows", "Revenue workflows", "System design", "Integration design" ], "hardSkillsList" : [ "Prioritization", "Technical debt management", "Financial data analysis" ], "softSkillsList" : [ "Curiosity", "Willingness to learn" ], "hardSkills" : [ { "name" : "Prioritization", "level" : "intermediate" }, { "name" : "Technical debt management", "level" : "intermediate" }, { "name" : "Financial data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Curiosity" }, { "name" : "Willingness to learn" } ], "majorSkills" : "Product strategy, Platform products, Monetization, Billing systems", "majorSkillsList" : [ "Product strategy", "Platform products", "Monetization", "Billing systems" ], "coreResponsibilities" : "Own product strategy, Own long-term roadmap, Make explicit prioritization tradeoffs, Shift capabilities into reusable components, Shift capabilities into self-service components, Shift capabilities into APIs, Ensure billing administration is reliable, Ensure product catalogue is reliable, Ensure incentive workflows are reliable, Ensure billing administration is scalable, Ensure product catalogue is scalable, Ensure incentive workflows are scalable, Ensure billing administration is technically robust, Ensure product catalogue is technically robust, Ensure incentive workflows is technically robust, Partner closely with Product Engineering, Partner closely with Infrastructure, Partner closely with Finance, Partner closely with Data teams, Streamline revenue-critical workflows, Unblock cross-surface complexities, Define durable success metrics, Define success indicators, Validate system performance, Validate business health", "teamCollaboration" : "Cross-functional collaboration; Partner with Engineering; Partner with Infrastructure; Partner with Finance; Partner with Data teams", "projectManagementSkills" : [ "Roadmap planning", "Prioritization" ], "domainKnowledge" : "Global payment systems; Billing administration; Pricing configurations; Packaging configurations; Financial data pipelines; Monetization platform; Monetization infrastructure", "domainList" : [ "global-payment-systems", "billing-administration", "pricing-configurations", "packaging-configurations", "financial-data-pipelines", "monetization-platform", "monetization-infrastructure" ], "domainSpecificKnowledge" : [ "Global payment systems", "Billing administration", "Pricing configurations", "Packaging configurations", "Financial data pipelines", "Monetization platform", "Monetization infrastructure" ], "communicationSkills" : "Cross-functional communication; Building shared understanding", "continuousLearning" : "Learn AI tools; Leverage AI tools", "problemSolvingSkills" : "Simplify complexity; Architectural bets", "outcomesObjectives" : "Maximize customer value; Maximize business impact; Minimize time-to-value; Eliminate custom solutions; Power revenue workflows; Enable faster innovation; Enable cheaper innovation; Meet evolving business demands; Validate system performance; Validate business health", "qualificationsBasic" : "5+ years product management experience, Managing complex backend systems, Managing infrastructure products, Managing platform products, Background in engineering, Technical transition into product management, Deep understanding of global payment systems, Deep understanding of billing administration, Deep understanding of pricing/packaging configurations, Deep understanding of financial data pipelines, Proven track record operating independently, Balancing technical debt against business needs, Simplify system-level complexity, Simplify integration-level complexity, Clear, sequenced architectural bets, Excellent cross-functional communication style, Talent for building shared understanding, Curiosity about AI tools, Curiosity about emerging technologies, Willingness to learn AI tools, Willingness to leverage AI tools", "qualificationsPreferred" : "Platform products experience preferred, Engineering background preferred, Technical transition into product management preferred, AI tools and emerging technologies willingness to learn and leverage", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re looking for a technical and strategic Senior Product Manager to lead our Payment Platform team and accelerate how we safely and rapidly evolve monetization at Asana. In this role, you will own the strategy and execution for our core monetization infrastructure, turning complex billing, packaging, and pricing capabilities into a flexible, resilient platform that other engineers can easily build on. You will join a highly collaborative team focused on minimizing time-to-value, eliminating custom one-off solutions, and powering revenue-critical operational workflows across the company. This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Own the product strategy and long-term roadmap for a meaningful scope within Asana's monetization platform, making explicit prioritization tradeoffs to maximize customer value and business impact. Shift our capabilities from siloed, long-cycle features into reusable, self-service components, patterns, and APIs that enable faster, cheaper internal innovation. Ensure our billing administration, product catalogue, and incentive workflows are highly reliable, scalable, and technically robust to meet evolving business demands. Partner closely with Product Engineering, Infrastructure, Finance, and Data teams to streamline revenue-critical operational workflows and unblock cross-surface complexities. Define durable success metrics and indicators (such as expansion, activation, and billing retention) to validate system performance and business health. About you 5+ years of product management experience managing complex backend systems, infrastructure, or platform products, ideally with a background in engineering or a technical transition into product management. Deep understanding of global payment systems, billing administration, pricing/packaging configurations, and financial data pipelines. Proven track record operating independently in highly ambiguous problem spaces, balancing deep technical debt/investments against immediate business needs. Exceptional ability to simplify system-level and integration-level complexity into clear, sequenced architectural bets. Excellent cross-functional communication style, with a talent for building shared understanding across deeply technical and operational business teams. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $176,000 - $200,000 CAD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. In addition to base salary, your compensation package may include additional components such as equity and benefits. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences #LI-Hybrid #LI-HC1 About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.", "summaryDescription" : "Senior Product Manager, Payment Platform at Asana. Skills: Product strategy, Platform products, Monetization, Billing systems. Own product strategy. Own long-term roadmap", "postedDate" : "2026-06-12T00:28:21.234", "createdAt" : "2026-06-12T00:28:21.234", "lastUpdated" : "2026-06-14T08:49:52.881", "ingestTimestamp" : "2026-06-12T00:28:21.234", "mongoId" : "6a2ab39a74d8ee00a06d65a3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Prioritization", "Technical debt management", "Financial data analysis", "Curiosity", "Willingness to learn", "Product strategy", "Platform products", "Monetization", "Billing systems", "Roadmap development", "Monetization infrastructure", "Billing administration", "Product catalogue", "Incentive workflows", "Revenue workflows", "System design", "Integration design", "Roadmap planning", "Global payment systems", "Pricing configurations", "Packaging configurations", "Financial data pipelines", "Monetization platform" ], "skillCount" : 23, "jobCategory" : "product", "jobSubcategory" : "product-management", "dataQualityScore" : 0.8888889, "_score" : 808.4026, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6960824e0937eae70e9c861a", "title" : "Implementation and Operations Manager", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 95000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Implementation and Operations in Austin, TX, adjusted for government industry and full-time employment." }, "location" : "826357", "locations" : [ "826357", "
Austin:1117 Trinity St (320TX-4002)
1117 Trinity St
Austin, 78701-1919

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While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St, Austin, Texas, in the RESEA department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: The ideal candidate leverages exceptional leadership and management skills to ensure projects, training, and guidance are error-free and completed on time. This position plays a critical role in ensuring successful administration and implementation of the Reemployment Services and Eligibility Assessment (RESEA) program. If you are an experienced and innovative leader who is open to new ideas, and have excellent people skills, this opening could be the perfect match for you. WHAT YOU WILL DO: The Implementation and Operations Manager (Manager IV) performs advanced (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: - Lead a team of RESEA coordinators located across the state who provide technical assistance, implementation, observations and customer compliance checks of offices providing RESEA services. - Guide the preparation of administrative reports, state plans, federal waiver requests, and responses to federal audit reviews. - Develop short and long-term strategies and goals for the administration of assigned projects. - Manage and provide high-level technical assistance and guidance to 28 Local Workforce Development Area (LWDA) Boards to ensure workforce programs are operated according to TWC standards and rules. - Brief TWC executive management, Commissioners, and their staff, and LWDA executives regarding programs, projects, and performance issues; coordinate with internal and external stakeholders. - Enhance program effectiveness by developing and recommending service delivery guidelines, providing expert guidance on program issues, and implementing action plans for operational improvement. - Oversee a high-performing team through effective performance management, professional development, and clear guidance on job expectations and TWC standards. - Represent the department and TWC at meetings, conferences, and seminars, and serve on committees. - Ensure assigned staff, LWDA Boards, and service providers comply with all RESEA federal, state, and agency laws, rules, policies, and procedures. - Perform related work as assigned. YOU QUALIFY WITH: -Five years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency, one year and six months of which must have been in an administrative management or supervisory capacity. -Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: - Experience in developing, implementing, and evaluating policies and procedures. - Experience motivating and leading a team. - Excellent communication skills, both written and verbal. - Highly skilled in managing both people and projects. - High attention to detail, while still seeing the big picture. - Ability to balance competing and shifting priorities. - Knowledge of workforce programs and grant administration. - Collaboration to innovate and problem solve. YOU GAIN: - A Family Friendly Certified Workplace. - Competitive starting salary: $7,790.31 - $8,179.83/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Duty involves up to 25% travel within the state of Texas. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Implementation and Operations Manager at Texas Workforce Commission. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Lead RESEA coordinators. 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We’re looking for an Implementation Manager to join us at MediaValet, remote in Canada! In this role, you’ll lead the implementation of our Digital Asset Management (DAM) platform for a diverse range of customers—managing timelines, technical migrations, and stakeholder communications. You’ll be the trusted guide through onboarding, ensuring every client’s goals are clearly defined and successfully met. Your work will have a direct impact on customer satisfaction and long-term retention. This role reports to the Director of Customer Operations and works cross-functionally with our Sales, Engineering, Data Services, and Customer Success teams. Key Responsibilities: Customer Onboarding there’s plenty of food, shops and walkable areas around; and it’s close to transit. Home for the Holidays: We shut down operations between December 25th and January 1st every year to allow people to spend time with their families (and not use up vacation time) - and have done so since MediaValet was founded in 2010. Family Focused: We’re committed to providing a career that’s family-friendly and have the parental support and leave programs to back that up. Committed to Diversity & Inclusion: Our diverse backgrounds, skills, abilities and experiences make us stronger. We work hard to make MediaValet a place where everyone is valued, heard and respected. Compensation: $72K - $80K base salary + 15% on-target commissions", "summaryDescription" : "Implementation Manager at MediaValet. Skills: Customer success, Platform implementation. Lead platform implementation. Manage timelines", "postedDate" : "2026-06-12T22:11:25.166", "createdAt" : "2026-06-12T22:11:25.166", "lastUpdated" : "2026-06-14T23:54:53.212", "ingestTimestamp" : "2026-06-12T22:11:25.166", "mongoId" : "6a2c5f3974d8ee00a08ea0ba", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Technical migration", "Customer success", "Platform implementation", "Customer onboarding", "Stakeholder communication", "Timeline management", "Digital Asset Management" ], "skillCount" : 7, "jobCategory" : "customer-service", "jobSubcategory" : "customer-experience", "dataQualityScore" : 0.8888889, "_score" : 800.90076, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology" }, { "id" : "6a2c694a74d8ee00a0906c9e", "title" : "Senior ACH Payment Operations Analyst", "company" : "Plaid", "industry" : "All Departments", "salary" : { "min" : 99850.0, "max" : 147600.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T02:36:17.420", "fingerprint" : "996ea477f61a93f6d746019915057ab080bc6e2f7212a04cbc3d6fe6431f44fa", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/plaid/e006f8c3-aa91-4920-8053-4ae2b0a8cf3a/application", "externalId" : "e006f8c3-aa91-4920-8053-4ae2b0a8cf3a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "rawDescription" : "We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The ACH Operations team at Plaid is a cross-functional team responsible for Plaid’s suite of money movement [and payments] products. Numerous companies depend on our service for their payment needs. The Operations team is committed to offer support to our customers and to reimagine how millions of people and fintechs move their money in a convenient and secure manner while remaining compliant with payment regulations. The role requires cross-functional collaboration with Customer Oversight, Product, Strategic Finance, Engineering, and our GTM teams. Additionally, you will be responsible for providing day-to-day operational support to our Banking Partners and Business Customers. In addition to a solid understanding of Nacha Operating Rules, we are looking for someone with an understanding of RTP and FedNow. Responsibilities: - Assist in creating and maintaining operational procedures. - Responsible for ACH Return Monitoring - Monitor exposure limits for ACH Originators, including acting as a liaison between our Client and the Strategic Finance Team. - Responsible for ACH Investigations including but not limited to request for record of authorization, ACH Recalls, ACH Reversals, and Trace Requests. - Daily Reconciliation of Payment Activity - Responsible for reviewing and resolving operational alerts. - Working directly with Plaid customers to resolve issues; gathering customer needs and working with the product team to resolve them. Qualifications: - 4+ years in an ACH payments -focused operations or risk environment, with demonstrated ownership of complex work-streams - Bachelor's Degree (finance focus not required; operational strength prioritized) - Strong verbal and written communication skills with ability to present to cross-functional stakeholders - Strong organizational, critical thinking, and independent problem-solving skills - Proficiency in Google Workspace, MS Office, Slack, and similar tools - Strong understanding of Nacha Operating Rules (including return rate thresholds, authorization requirements) - Demonstrated ability to own workstreams autonomously with minimal managerial oversight - Proven track record as DRI or significant contributor on process improvement or automation projects - Ability to identify and recommend risk-calibrated decisions with limited guidance Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.", "summaryDescription" : "Senior ACH Payment Operations Analyst at Plaid", "createdAt" : "2026-06-14T19:28:45.909", "lastUpdated" : "2026-06-16T02:36:17.420", "ingestTimestamp" : "2026-06-14T19:28:45.909", "mongoId" : "6a2c694a74d8ee00a0906c9e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 99850, "salaryAnnualMax" : 147600, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 800.8596, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc25074d8ee00a0a05f1f", "title" : "Change and Implementation Lead", "company" : "Montu", "industry" : "Montu", "salary" : { "min" : 65000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "Yearly" }, "location" : "Hybrid Winnersh ", "locations" : [ "Hybrid Winnersh ", "Winnersh" ], "timestamp" : "2026-06-16T02:01:22.064", "fingerprint" : "63b4d2ee7a476b10236cea5a8edeb8bd20404ee1b11d968f48e48e36a16b1377", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/montu-uk/02cce24d-faf8-4279-91dc-4cf125a240c9/application", "externalId" : "02cce24d-faf8-4279-91dc-4cf125a240c9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Winnersh", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4308820,-0.8778641" } ], "locationText" : "Winnersh, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Lead", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Root cause analysis", "Change communication" ], "hardSkillsList" : [ "Agile delivery models", "Hybrid delivery models" ], "hardSkills" : [ { "name" : "Agile delivery models", "level" : "intermediate" }, { "name" : "Hybrid delivery models", "level" : "intermediate" } ], "majorSkills" : "Implementation, Change management, Process optimization, Delivery management", "majorSkillsList" : [ "Implementation", "Change management", "Process optimization", "Delivery management" ], "coreResponsibilities" : "Find and fix broken processes, Diagnose root causes, Make decisions on priorities, Deliver initiatives end-to-end, Create clear plans, Track progress, Manage risks, Unblock issues, Build stakeholder relationships, Align stakeholders, Inform stakeholders, Make case for change, Win over sceptics, Communicate through change, Simplify processes, Build delivery muscle, Champion delivery best practices, Optimise processes, Apply Lean Six Sigma, Apply continuous improvement principles", "teamCollaboration" : "Coordinate across teams; Work with diverse stakeholders", "projectManagementSkills" : [ "Agile", "Lean Six Sigma" ], "domainKnowledge" : "Healthtech ecosystem; Clinical initiatives; Pharmacy initiatives; Digital initiatives; Logistics initiatives; Regulatory initiatives; Commercial initiatives", "domainList" : [ "healthtech-ecosystem", "clinical-initiatives", "pharmacy-initiatives", "digital-initiatives", "logistics-initiatives", "regulatory-initiatives", "commercial-initiatives" ], "domainSpecificKnowledge" : [ "Healthtech ecosystem", "Clinical initiatives", "Pharmacy initiatives", "Digital initiatives", "Logistics initiatives", "Regulatory initiatives", "Commercial initiatives" ], "toolProficiency" : [ "Jira", "Notion", "Confluence", "Spreadsheets" ], "communicationSkills" : "Make the case for change", "continuousLearning" : "Opportunities for growth and development", "problemSolvingSkills" : "Solve problems in real-time; Diagnose root causes; Bring clarity to chaos", "outcomesObjectives" : "Scale at pace; Leave processes faster and simpler", "qualificationsBasic" : "3-5 years experience as Implementation & Change Lead, Experience in fast-paced, high-growth environment", "qualificationsPreferred" : "Healthtech experience a plus, Medtech experience a plus, SaaS experience a plus, Regulated industries experience a plus, Agile certifications, PMP certifications, PRINCE2 certifications, Lean Six Sigma certifications", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "IMPLEMENTATION & CHANGE LEAD We’re looking for an ambitious and action-oriented Implementation & Change Lead to help accelerate Montu’s mission to transform healthcare through cannabis therapies. In this role, you’ll be an agent for change; managing and driving the delivery of projects that sit at the heart of scaling our healthtech ecosystem spanning clinical, pharmacy, digital, logistics, regulatory, and commercial initiatives. This isn't a traditional project management role. We don't run a rigid methodology, and we're not looking for someone to impose one. We want someone who brings just enough structure to keep the important things on track, and who's as comfortable rolling up their sleeves as drawing up a plan. This is a hands-on role in a fast-paced scale-up. You’ll coordinate across teams, solve problems in real-time, and keep projects moving forward. At the same time, you’ll have the opportunity to shape how we deliver, building structure and momentum that helps Montu scale at pace. What You'll Do Find the work, not just manage it - Move through the organisation spotting what's broken, stuck, or about to become a problem and take ownership of fixing it, rather than waiting for it to land as a neatly-defined project. - Diagnose root causes, not just symptoms, and bring clarity to ambiguous or chaotic situations. - Make calls on what's worth doing, what can wait, and what to quietly kill. Deliver, end to end - Take initiatives from messy idea to landed outcome; on time, on budget, to scope - working across Clinical, Pharmacy, Tech, Logistics, Legal and Commercial teams. - Bring just enough structure to keep delivery on track: A clear plan, named owners, critical-path, deadlines and visible progress, without drowning teams in process. - Introduce project management methodology, like Agile, where it helps maintain pace. Where it would slow things down, leave it out. - Track progress, manage risks, and unblock issues quickly to keep things moving. Connect across the business - Build strong relationships with stakeholders, keeping them aligned and informed without burying everyone in meetings. - Bring people along on the journey: Make the case for change in plain language, win over sceptics rather than steamroll them and communicate clearly through the messy middle so new ways of working stick. Make us better as we grow - Leave the processes you touch faster and simpler than you found them. - Build the delivery muscle of the wider team — and, over time, potentially a small team of your own. - Champion delivery best practices (like Agile and Lean Six Sigma), helping the team work smarter as we grow. - Optimise processes by applying Lean Six Sigma and continuous improvement principles to make our operations faster, smarter, and ready to scale. - Get your hands dirty and bring a pragmatic, hands-on approach to getting things done in a fast-paced, sometimes scrappy scale-up environment. What You’ll Bring We're looking for an Implementation & Change Lead who runs towards those problems: someone who can walk into a messy, half-formed situation, work out what actually needs to happen and make it happen, often before anyone's asked. - A genuine bias for action and a high degree of autonomy; you find the work, set your own direction, and don't wait to be told what to fix. - A doer as much as a planner: You don't just oversee projects, you get your hands dirty to deliver them. - A track record of bringing order to chaos in fast-moving, ambiguous environments. - A strong, enthusiastic and strategic change communicator who tailors the message to any audience, makes a compelling case for why, and brings people on board rather than just informing them. - Strong grasp of Agile and hybrid delivery models, and the ability to adapt them pragmatically. Certifications (Agile, PMP, PRINCE2, Lean Six Sigma) are nice-to-have but mindset matters more. - Comfortable working with diverse stakeholders (clinicians, engineers, commercial teams, compliance). - Comfort with everyday delivery and collaboration tools (e.g. Jira, Notion, Confluence, spreadsheets). - 3-5 years’ experience as an Implementation & Change Lead in a fast-paced, high-growth environment (healthtech, medtech, SaaS, or other regulated industries a plus). Benefits - 25 days holiday (rising to 27 after one year & 30 after 2 years) + bank holidays - 5% matched pension - Private health insurance scheme - Cycle-to-work scheme - Opportunities for growth and development - A dynamic and supportive team environment About Montu Montu is the UK’s leading cannabis company, with operations globally. We make medical cannabis more accessible by building integrated ecosystems that streamline the patient journey from end-to-end. Our mission is simple: improve the lives of millions of people through cannabis therapies. We take a technology-first approach - whether it’s delivering best-in-class online clinical care, developing innovative supply chain management tools, or launching industry-leading product lines. Recognised by Deloitte Fast 50 as Australia’s fastest-growing tech company two years running, Montu is now the largest business of its kind outside North America - and we’re just getting started in the UK.", "summaryDescription" : "Change and Implementation Lead at Montu. Skills: Implementation, Change management, Process optimization, Delivery management. Find and fix broken processes. Diagnose root causes", "createdAt" : "2026-06-14T19:31:21.391", "lastUpdated" : "2026-06-16T02:01:22.064", "ingestTimestamp" : "2026-06-14T19:31:21.391", "mongoId" : "6a2cc25074d8ee00a0a05f1f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Agile delivery models", "Hybrid delivery models", "Implementation", "Change management", "Process optimization", "Delivery management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Root cause analysis", "Change communication", "Agile", "Lean Six Sigma", "Healthtech ecosystem", "Clinical initiatives", "Pharmacy initiatives", "Digital initiatives", "Logistics initiatives", "Regulatory initiatives", "Commercial initiatives", "Jira", "Notion", "Confluence", "Spreadsheets" ], "skillCount" : 27, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 798.4014, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30a2c3f292fd229c11f719", "title" : "Senior Payment Operation Specialist", "company" : "Growe Talents", "industry" : "Hospitality", "salary" : { "min" : 1200000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Payment Operation Specialist in the Gaming industry, adjusted for seniority and remote work in India." }, "location" : "Anywhere", "locations" : [ "Anywhere" ], "timestamp" : "2026-06-16T12:06:27.354", "fingerprint" : "02a0e5f4287df2ef7f7ebabdb986daa72119ae770acafe6b4548692a57129477", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/growetalents/jobs/4894694101", "externalId" : "4894694101", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "experienceMinYears" : 3, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "MS Office", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Payment processing", "Financial transactions" ], "hardSkills" : [ { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Financial transactions", "level" : "intermediate" } ], "majorSkills" : "Payment operations, Process management", "majorSkillsList" : [ "Payment operations", "Process management" ], "coreResponsibilities" : "Oversee payment processing operations, Ensure smooth performance of payment, Ensure availability of payment, Identify payment-related issues, Investigate payment-related issues, Escalate payment-related issues, Coordinate with customer support, Coordinate with marketing, Coordinate with other stakeholders", "teamCollaboration" : "Customer support; Marketing; Other stakeholders", "domainKnowledge" : "Online gaming; Sports betting; Casino services; Latin America market; Online payments", "domainList" : [ "online-gaming", "sports-betting", "casino-services", "latin-america-market", "online-payments" ], "domainSpecificKnowledge" : [ "Online gaming", "Sports betting", "Casino services", "Latin America market", "Online payments" ], "toolProficiency" : [ "Excel", "MS Office" ], "continuousLearning" : "Growth Benefits Programs", "problemSolvingSkills" : "Payment issue investigation", "qualificationsBasic" : "3+ years billing/payments manager/specialist, Experience with online payments, Advanced Excel, MS Office software", "qualificationsPreferred" : "Written and oral communication with foreign customers, Understanding of payment and transactional systems", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms. Perfect for those who aim to: Oversee payment processing operations within the assigned market; Ensure the smooth performance and availability of payment methods; Identify, investigate, and escalate payment-related issues to relevant providers and internal teams; Coordinate with customer support, marketing, and other stakeholders on payment processing requests and inquiries. Experience you’ll need to bring: 3+ years as a billing/payments manager/specialist or similar role in online payments; Confident in dealing with numbers and processing of financial/transactional information; Advanced Excel and other MS Office software user; Good understanding of online payments technical integrations, funnels, flows; Experience in written and oral communication with foreign customers or partners; Good understanding of payment and transactional systems and services. It's a perfect match if you have those personal features: Attention to details; Multitasking, quick task execution; High level of communication skills; Good team player; Ability to perform autonomy and take decisions on payment distribution. Our clients offer competitive benefits to support your professional and personal growth, including: Health Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.", "summaryDescription" : "Senior Payment Operation Specialist at Growe Talents. Skills: Payment operations, Process management. Oversee payment processing operations. 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"llmIndustryConfidence" : 0.95 }, { "id" : "6a2c732374d8ee00a0932723", "title" : "Enterprise Platform Architect & Tech Lead", "company" : "Stanley/Stella", "industry" : "E-Commerce", "salary" : { "min" : 130000.0, "max" : 180000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Enterprise Platform Architect & Tech Lead in Brussels, Belgium, adjusted for senior experience and the e-commerce industry." }, "location" : "Brussels (Auderghem), BE", "locations" : [ "Brussels (Auderghem)", "BE" ], "timestamp" : "2026-06-15T08:29:55.247", "fingerprint" : "d0ee61cfc20f0a1e380a145497f83b622b1a44cae2f0f140e20205e5565ed7c9", "source" : "personio", "language" : "en", "applyUrl" : "https://stanley-stella.jobs.personio.de/job/2665242", "externalId" : "2665242", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brussels", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.8467372,4.3524930" } ], "locationText" : "Brussels, Belgium", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "API design, Event-driven architecture, Domain-driven design, Infor M3, HubSpot API, Magento, Adobe Commerce, Azure services, Azure hosting, Azure networking, Azure identity, Azure monitoring, Power BI, RAG pipeline, AI agent, N8N, Low-code platforms, No-code platforms, Make, Bubble, Lovable, LLM integration, API-based AI, Knowledge graph, Knowledge base, Data modelling, Semantic analytics, ML-ready data preparation", "professionalSkills" : [ "Enterprise architecture", "Platform architecture", "Technical leadership", "Architecture documentation", "Governance frameworks", "Integration", "Automation initiatives", "System design", "Data governance", "API governance", "Service governance" ], "hardSkillsList" : [ "Architecture standards", "Design patterns", "Decision logs", "Architecture review", "Pattern libraries", "Technical debt management", "Security best practices", "Resilience best practices", "Performance best practices", "Observability best practices" ], "softSkillsList" : [ "Technical authority", "Pragmatic", "Solution-oriented", "Systemic vision", "Adaptability" ], "hardSkills" : [ { "name" : "Architecture standards", "level" : "intermediate" }, { "name" : "Design patterns", "level" : "intermediate" }, { "name" : "Decision logs", "level" : "intermediate" }, { "name" : "Architecture review", "level" : "intermediate" }, { "name" : "Pattern libraries", "level" : "intermediate" }, { "name" : "Technical debt management", "level" : "intermediate" }, { "name" : "Security best practices", "level" : "intermediate" }, { "name" : "Resilience best practices", "level" : "intermediate" }, { "name" : "Performance best practices", "level" : "intermediate" }, { "name" : "Observability best practices", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Technical authority" }, { "name" : "Pragmatic" }, { "name" : "Solution-oriented" }, { "name" : "Systemic vision" }, { "name" : "Adaptability" } ], "majorSkills" : "Enterprise Platform Architecture, Tech Lead, AI Integration, Platform Integration", "majorSkillsList" : [ "Enterprise Platform Architecture", "Tech Lead", "AI Integration", "Platform Integration" ], "coreResponsibilities" : "Integrate and scale AI technologies, Design RAG architectures, Deploy agentic workflows, Automate workflows across systems, Drive low-code/no-code adoption, Ensure API-first AI integration, Lead proof-of-concepts, Transform experiments into solutions, Build AI toolkit, Govern AI toolkit, Track toolkit usage, Track toolkit performance, Enable future AI use cases, Foster communities of practice, Promote tools and standards, Promote good practices, Engage with stakeholders, Act as trusted voice, Define target architecture, Evolve target architecture, Ensure system integration, Govern data flows, Govern APIs, Govern shared services, Define integration patterns, Eliminate point-to-point connections, Support engineering teams, Challenge engineering teams, Support vendors, Challenge vendors, Identify technical debt, Address technical debt, Balance innovation speed, Balance long-term sustainability, Structure data foundations, Enforce security best practices, Enforce resilience best practices, Enforce performance best practices, Enforce observability best practices, Define architecture standards, Enforce architecture standards, Define design patterns, Enforce design patterns, Maintain architecture documentation, Establish guidelines for teams, Establish guidelines for vendors, Establish guidelines for partners, Ensure ecosystem consistency, Own decision logs, Own architecture review processes, Own pattern libraries, Document technical decisions, Justify technical decisions, Trace technical decisions, Define onboarding standards, Enable fast integration, Enable reliable integration", "teamCollaboration" : "Communities of practice; Cross-functional teams; Engineering teams; Vendor collaboration", "domainKnowledge" : "Enterprise platforms; Digital transformation; Customer experience; International ecosystem; ERP integration; CRM integration; E-commerce integration; Cloud-native architecture; API-based integration; Low-code platforms; No-code platforms; Orchestration tools; RAG pipelines; Agentic workflows; Data foundations; Scalable integration patterns; Technical debt; Architecture documentation; Design patterns; Security; Resilience; Performance; Observability", "domainList" : [ "enterprise-platforms", "digital-transformation", "customer-experience", "international-ecosystem", "erp-integration", "crm-integration", "e-commerce-integration", "cloud-native-architecture", "api-based-integration", "low-code-platforms", "no-code-platforms", "orchestration-tools", "rag-pipelines", "agentic-workflows", "data-foundations", "scalable-integration-patterns", "technical-debt", 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documentation", "innovationCreativity" : "Emerging technologies; AI use cases", "problemSolvingSkills" : "Simplify complexity; Support decision-making", "outcomesObjectives" : "Strengthen customer experience; Scale business platforms; Prevent fragmentation; Avoid long-term consequences; Translate emerging tech; Lead AI shift; Achieve scalable impact; Support future growth", "qualificationsBasic" : "10+ years architecture/technical leadership, B2B experience, Magento experience, Azure cloud infrastructure experience, Power BI experience", "qualificationsPreferred" : "Fluent in French, Fluent in Dutch", "rawDescription" : "Your purpose at Stanley/Stella Stanley/Stella is accelerating its digital transformation to strengthen customer experience and scale its business platforms across an international ecosystem of decorators, resellers, and partners. The Enterprise Platform Architect & Tech Lead acts as the company’s senior technical authority , reporting directly to the CIO. This role defines, governs, and continuously evolves the technology foundations of the enterprise ensuring coherence, scalability, resilience, and security across all platforms, integrations, and data capabilities. This is a cross-cutting technical mandate not a functional management role with accountability for integrating, securing, and anticipating technologies across the organization. The role prevents fragmentation, avoids short-term decisions with long-term consequences, and translates emerging technologies into robust, production-ready foundations . A key and immediate priority is to lead the integration of AI technologies including RAG pipelines, agentic workflows, orchestration tools, low-code platforms, and API-based integrations across the company’s core stack: Infor M3, HubSpot, Magento, Azure, and Power BI . Your role and impact 1. Integrate and scale AI technologies AI is a core priority of this role. You lead the shift from experimentation to real, scalable impact . Design and implement RAG (Retrieval-Augmented Generation) architectures leveraging company data for intelligent search and decision support Assess and deploy agentic workflows orchestrating processes across ERP, CRM, and e-commerce platforms Leverage N8N and similar orchestration tools to automate workflows across systems Drive adoption of low-code / no-code platforms within controlled and governed frameworks (e.g. Make, Bubble, Lovable) Ensure API-first AI integration : reusable, composable, auditable services Lead proof-of-concepts and transform successful experiments into enterprise-grade solutions Build and govern a central AI and application toolkit , tracking usage and performance Enable future AI use cases such as product recommendations, pricing optimisation, demand forecasting, process automation, intelligent customer interaction 2. Foster communities and drive adoption Build and lead communities of practice across architecture, data, AI, and digital tools Promote tools, standards, and good practices through workshops, documentation, and internal communication Engage credibly with both technical and non-technical stakeholders Act as a trusted voice on technology topics across the organisation 3. Integrate across the technology landscape The company’s core stack Infor M3 (ERP), HubSpot (CRM), Magento (e-commerce), Azure (cloud), Power BI (analytics) must operate as a coherent ecosystem . Define and evolve the target architecture of the digital platform Ensure end-to-end integration across systems Govern data flows, APIs, and shared services Define scalable integration patterns and eliminate point-to-point connections Support and challenge engineering teams and vendors without becoming a bottleneck 4. Secure the foundations Identify and address structural technical debt early Balance innovation speed with long-term sustainability Structure data foundations as a shared enterprise capability (Azure & Power BI) Enforce best practices in security, resilience, performance, observability 5. Define and enforce standards, patterns, and documentation Define and govern architecture standards and design patterns across all domains Maintain clear and usable architecture documentation (topology, data models, integrations, APIs, security) Establish guidelines for teams, vendors, and partners to ensure consistency across the ecosystem Own: decision logs, architecture review processes, pattern libraries Ensure all major technical decisions are documented, justified, and traceable Define onboarding standards enabling fast and reliable integration of new teams and partners Scope Evolution Depending on the candidate’s profile and the evolution of the IT organisation, the CIO may extend the scope of this role to include direct management responsibility over the following teams. All such decisions remain at the CIO’s sole discretion. Azure Architecture & Security: lead the Azure architect and security function, ensuring full alignment with enterprise standards and infrastructure strategy System Administration: oversee the sysadmin function, ensuring platform stability, performance and operational security across all environments Technical Support Team: manage the technical support unit, driving service quality, incident resolution and operational continuity About you Experience 10+ years in architecture / technical leadership roles in complex enterprise environments, with strong exposure to B2B and/or B2C commercial platforms, marketplace models and omnichannel customer experiences Hands-on familiarity with ERP-centric environments (Infor M3 or equivalent), CRM platforms (HubSpot or equivalent), e-commerce platforms (Magento or equivalent), Azure cloud infrastructure and Power BI Proven track record of establishing and maintaining technical standards, architecture documentation and governance frameworks Proven track record of taking AI or automation initiatives from experimentation to production Experience working across multiple IT domains in an international environment at different levels of maturity and execution velocity Short-Term Priority In the near term, the role will focus on structuring and scaling the customer-facing technology ecosystem : E-commerce (Magento) CRM (HubSpot) Digital and omnichannel experiences Objective: ensure the stack is scalable, integrated, and ready to support future growth . Technical Skills Architecture & Governance: Enterprise & platform architecture on Azure; API design & management; event-driven architecture; domain-driven design (DDD); architecture documentation and decision record practices Platform & Integration Stack: Infor M3 integration patterns; HubSpot API and CRM data model; Magento (Adobe Commerce) architecture; Azure services (hosting, networking, identity, monitoring); Power BI data flows and semantic layer AI & Automation: RAG pipeline design and deployment; AI agent frameworks; N8N or equivalent orchestration platforms; low-code and no-code integration platforms including evaluation of tools such as Lovable, Make and Bubble; LLM integration patterns and API-based AI service design; knowledge graph and knowledge base design Data: Data modelling & pipelines; semantic layer; analytics foundations; ML-ready data preparation Leadership & Soft Skills Strong technical authority — able to set direction and maintain architectural integrity Pragmatic and solution-oriented, with a long-term systemic vision Ability to simplify complexity and support decision-making at senior level Excellent written communication — producing documentation that teams actually use Comfortable promoting technologies and best practices across the organisation High adaptability in complex, fast-evolving environments Fluent in English; French and Dutch are strong assets If you’re looking to shape the core technology of a growing international company , and bring structure, clarity, and impact at scale - this is your role.", "summaryDescription" : "Enterprise Platform Architect & Tech Lead at Stanley/Stella. Skills: Enterprise Platform Architecture, Tech Lead, AI Integration, Platform Integration. Integrate and scale AI technologies. 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"is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Lead Data Platform Lead in Auckland, New Zealand, with adjustments for the manufacturing industry and company size." }, "location" : "Auckland | New Zealand", "locations" : [ "Auckland | New Zealand" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-15T08:15:52.322", "fingerprint" : "48edd6aa3635a35fc5c895beb10697bb38361d39a4db0a8658b4250d98cb7355", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/zuru/2a6af229-cced-4a98-a10b-6d8597743668/application", "externalId" : "2a6af229-cced-4a98-a10b-6d8597743668", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Auckland", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-36.8520950,174.7631803" } ], "locationText" : "Auckland, New Zealand", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "SQL, Python, Spark, Databricks, Delta Lake, AWS, Fivetran, Dbt, Airflow, Terraform, PowerBI", "professionalSkills" : [ "Data product management", "Federated ownership model", "Speed and experimentation", "Technical leadership" ], "hardSkillsList" : [ "Data modelling", "Pipeline development", "Cloud architecture" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data modelling", "level" : "intermediate" }, { "name" : "Pipeline development", "level" : "intermediate" }, { "name" : "Cloud architecture", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Data platform, Data products, ML/AI, Business intelligence", "majorSkillsList" : [ "Data platform", "Data products", "ML/AI", "Business intelligence" ], "coreResponsibilities" : "Lead data teams toward business outcomes, Manage platform team, Drive data products team, Ship weekly value, Measure impact, Enable teams to self-serve, Assume platform ownership, Understand products roadmap, Identify top business blockers, Ship quick wins, Establish weekly ship report cadence, Manage platform team priorities, Build relationships with stakeholders, Ship measurable weekly value, Complete dev/prod separation, Stabilize Databricks migration, Make fast decisions, Operate federated model, Provide paved roads, Domain teams self-serve, Recognize BU stakeholders, Ensure platform infrastructure stable, Own Databricks/AWS/Fivetran, Mentor platform team members, Kill low-impact initiatives, Double down on what works, Build composable data stack, Support data and AI ambitions, Stay hands-on with architecture, Guide code and design reviews, Provide technical mentorship, Ensure platform enables self-service, Prevent platform bottleneck, Drive federation, not centralization, Provide shared capabilities, Own integration layers, Own operational definitions, Own schemas, Own domain understanding, Enable 80% self-service, Ship incrementally, Learn fast, Work in short cycles, Default to MVP delivery, Validate with one business unit, Scale to others, Stop initiatives without impact, Operate with bias for action, Prioritize speed and learning, Measure impact, not output, Focus on business outcomes, Avoid measuring activity, Track time saved, Track decision quality improvements, Track forecasting accuracy, Track adoption rates, Track user satisfaction, Retire data products without impact, Build composable systems, Design modular systems, Design open systems, Design adaptable systems, Avoid vendor lock-in, Avoid unnecessary complexity, Continuously simplify stack, Continuously rationalize stack, Ensure scalability, Build foundations that evolve, Enable self-service without bureaucracy, Prioritize documentation, Prioritize paved roads, Reduce support tickets, Reduce custom builds, Aim for 95% data access", "teamCollaboration" : "Business unit teams; Domain teams; 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outcomes; Ensure 99.5%+ uptime; Enable 80% self-service", "qualificationsBasic" : "5+ years leading data teams, SQL proficiency, Python proficiency, Data modelling proficiency, Pipeline proficiency, Cloud proficiency", "qualificationsPreferred" : "Databricks migration experience, AWS SSO experience, Fivetran connectors experience, GCP Professional Data Engineer, AWS Data Analytics, Databricks Certified, Dbt Certified", "rawDescription" : "Unify the data. Unlock the intelligence. Shape ZURU's future! ABOUT ZURU ZURU is on a mission to disrupt across industries, challenge the status quo and catalyst change through radical innovation and automation advances. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; ZURU Edge is pioneering new generation FMCG brands to better serve modern consumers. Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5000 direct and indirect members across more than 30 international locations. One of the largest toy companies in the world, globally recognised and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, Gumi Yum Surprise, and more! For more information, visit www.zuru.com http://www.zuru.com. POSITION OVERVIEW Lead ZURU's data platform and products teams to deliver measurable business outcomes across Toys, Tech, and Edge divisions. You'll directly manage the Platform team (Databricks, AWS, Fivetran, orchestration) while driving the Data Products team to ship weekly value to the ZURU. You ship in weeks not months, measure impact not dashboards, enable teams to self-serve, and kill what doesn't work. POSITION IMPACT - First 2 weeks: Assume platform ownership (Databricks migration in-progress, AWS SSO, Fivetran connectors). Understand products roadmap (dashboards, pipelines, stakeholder needs). Identify top 3 business blockers. - First month: Ship 1-2 quick wins. Establish weekly ship report cadence with teams. Directly manage Platform team's immediate priorities. Build relationships with key stakeholders across the business. - First quarter: Data Products team shipping measurable weekly value (time saved, decisions improved, not just dashboards). Platform team has dev/prod separation complete and Databricks migration stabilized. You've made 30+ fast decisions, gotten 20+ right, learned from the rest. Federated model operating: platform provides paved roads, domain teams self-serve. - By month six: Data Products team recognized by BU stakeholders as high-impact partner. Platform infrastructure stable and governed (99.5%+ uptime). You own Databricks/AWS/Fivetran deeply enough to mentor Platform team members. You've killed 2-3 low-impact initiatives and doubled down on what works. Composable data stack in place and budling tu support ZURU’s data and AI ambitions. ROLES & RESPONSIBILITIES - Lead Data Teams Toward Business Outcomes – You own the Data Platform team end to end, including core infrastructure such as Databricks lakehouse, Fivetran connectors, AWS SSO, and orchestration. You are expected to stay hands-on with architecture decisions, code and design reviews, and technical mentorship. The goal is to ensure the platform enables true self-service and never becomes a bottleneck. - Drive Federation, Not Centralisation – The platform team provides shared capabilities such as the lakehouse, governance, and paved roads, while business unit teams own their own data products, dashboards, and analytics. Clear boundaries are critical: platform owns integration layers like connectors and APIs, while BU teams own operational definitions, schemas, and domain understanding. The aim is to enable at least 80% self-service across business units. - Ship Incrementally, Learn Fast – Work in short cycles and default to MVP delivery within 2 to 3 weeks rather than long, complex roadmaps. Validate with one business unit first before scaling to others. Actively stop initiatives that do not demonstrate measurable impact within 4 to 6 weeks. Operate with a strong bias for rapid, reversible decisions, prioritising speed and learning over perfection. - Measure Impact, Not Output – Focus on business outcomes rather than technical deliverables. Avoid measuring activity such as dashboards built or pipelines created. Instead, track time saved, decision quality improvements, forecasting accuracy, adoption rates, and user satisfaction. Every data product should demonstrate measurable impact within two months or be retired. - Build Composable, Not Monolithic – Design systems that are modular, open, and adaptable to change, avoiding vendor lock-in and unnecessary complexity. Continuously simplify and rationalise the stack while ensuring scalability. Work closely with data teams to build foundations that evolve rather than hard-code long-term constraints. - Enable Self-Service Without Bureaucracy – Prioritise documentation and paved roads over support tickets and custom builds. Aim for 95% or more of data access requests to be auto-approved through clear governance rules. The platform team should spend minimal time on individual BU support, and repeated hand-holding is a signal of either tooling or capability misalignment. - Govern Without Slowing Down – Security, privacy, and compliance are non-negotiable, but governance should enable speed rather than restrict it. Use lightweight documentation for MVPs instead of heavy processes. Build frameworks that allow safe acceleration through standards, automation, and clear guardrails, while avoiding unnecessary bottlenecks. - Partner Across Business Units – Build credibility through delivery rather than intent. Stakeholders should experience value shipped, not plans discussed. Maintain weekly engagement with BU stakeholders and start from business problems rather than data solutions. Be willing to challenge and stop low-value work to protect focus on high-impact outcomes. - Develop Talent and Build Capability – Actively manage and mentor the data engineering team, building a high-density talent environment where strong experts lead other experts. Prioritise capability growth through hiring, coaching, and restructuring where needed. Encourage experimentation, learning from failure, and continuously closing skill gaps within the team. TOOLS & TECHNOLOGIES (MUST KNOW) 1. Cloud: AWS (S3, IAM, MWAA Airflow, ECS etc) 2. Data tools: Databricks, Delta, Notebooks, SQL, Fivetran, DBT, Airflow, PowerBI, Terraform, SKILLS & EXPERIENCE - 5–10 Years Leading Data Teams for Business Outcomes – Leads 10–20 person data teams focused on measurable business impact, not output. Proven ability to reduce time-to-insight and connect work to outcomes, not dashboard volume. - Data Product Management – Treats data as products with clear users and measurable value. Starts from business problems, not tools. Willing to stop work that doesn’t deliver impact. - Federated Ownership Model Experience – Builds hub-and-spoke models where platform enables and domains own delivery. Knows when to centralise vs decentralise and enables strong self-service. - Bias Toward Speed and Experimentation – Ships MVPs quickly, iterates fast, and makes reversible decisions without delay. Comfortable killing initiatives that don’t work early. - Hands-On Technical Leadership – Strong technical grounding to guide architecture and engineering decisions (SQL, Python, data modelling, pipelines, cloud). Not daily coding, but can review, unblock, and raise engineering quality. LIFE@ZURU https://www.instagram.com/lifeatzuru/?hl=en At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day. At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won't find anywhere else. We recognise that ZURU's success stems from our people and you can only be at your best when you are looking after yourself. ZURU encourages all our team members to invest in their wellbeing by providing an array of benefits and tools. WHAT WE OFFER \uD83C\uDF31 Culture for Growth \uD83D\uDCA1 Surrounded by an A Player Team \uD83D\uDCB0 Competitive Remuneration ZURU – Tomorrow Reimagined \uD83D\uDE80 ZURU.com http://zuru.com #LI-FR1", "summaryDescription" : "Data Platform Lead at ZURU. Skills: Data platform, Data products, ML/AI, Business intelligence. Lead data teams toward business outcomes. 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Denver, Colorado, United States; Englewood, Colorado, United States; Minneapolis, Minnesota, United States; St. Paul, Minnesota, United States; Pennington, New Jersey, United States; Woodcliff Lake, New Jersey, United States; Olympia, Washington, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "technicalSkills" : "VCF platform, Dynatrace, ServiceNow, VMware vSphere, VMware Cloud Foundation, VRealize Operations, VMware Aria Operations, Azure", "professionalSkills" : [ "Service management", "Capacity trending" ], "hardSkillsList" : [ "Incident management", "Service reliability metrics", "SLOs", "SLAs", "Operational health indicators", "Performance baselines", "Threshold models", "Scripting", "Data collection", "Cloud security", "Compliance requirements", "Access practices" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Service reliability metrics", "level" : "intermediate" }, { "name" : "SLOs", "level" : "intermediate" }, { "name" : "SLAs", "level" : "intermediate" }, { "name" : "Operational health indicators", "level" : "intermediate" }, { "name" : "Performance baselines", "level" : "intermediate" }, { "name" : "Threshold models", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" }, { "name" : "Cloud security", "level" : "intermediate" }, { "name" : "Compliance requirements", "level" : "intermediate" }, { "name" : "Access practices", "level" : "intermediate" } ], "majorSkills" : "Platform Operations, Observability, Incident Response, Automation", "majorSkillsList" : [ "Platform Operations", "Observability", "Incident Response", "Automation" ], "coreResponsibilities" : "Build dashboards, Maintain dashboards, Build alerts, Maintain alerts, Build health checks, Maintain health checks, Build service views, Maintain service views, Define SLOs, Track SLOs, Report on SLOs, Define SLAs, Track SLAs, Report on SLAs, Define operational health indicators, Track operational health indicators, Report on operational health indicators, Act as escalation point, Investigate incidents, Correlate telemetry across tools, Coordinate resolution with teams, Tune alert thresholds, Reduce alert noise, Support integration with Dynatrace, Support integration with ServiceNow, Support integration with enterprise platforms, Conduct post-incident reviews, Drive remediation tasks, Establish performance baselines, Refine performance baselines, Establish threshold models, Refine threshold models, Establish capacity trending reports, Refine capacity trending reports, Contribute to automation of checks, Contribute to automation of alert enrichment, Contribute to automation of reporting, Contribute to automation of remediation workflows, Apply cloud security requirements, Apply compliance requirements", "teamCollaboration" : "Infrastructure teams; Platform teams", "domainKnowledge" : "VMware Cloud Foundation; Cloud security; Service management; Security operations", "domainList" : [ "vmware-cloud-foundation", "cloud-security", "service-management", "security-operations" ], "domainSpecificKnowledge" : [ "VMware Cloud Foundation", "Cloud security", "Service management", "Security operations" ], "toolProficiency" : [ "Dynatrace", "ServiceNow" ], "continuousLearning" : "Tuition reimbursement", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "specialRequirements" : "On-call flexibility, Remain reachable off-hours", "outcomesObjectives" : "Improve platform stability; Improve platform supportability", "qualificationsBasic" : "3 years of experience in infrastructure monitoring, 3 years of experience in systems operations, 3 years of experience in platform support, 3 years of experience in operational engineering, Experience with observability platforms, Experience with monitoring platforms, Experience supporting incident management processes, Experience supporting operational escalations, Working knowledge of VMware vSphere, Working knowledge of virtual infrastructure concepts, Experience defining service reliability metrics, Experience reporting on service reliability metrics, Experience defining SLAs, Experience reporting on SLAs, Experience defining SLOs, Experience reporting on SLOs, Working knowledge of scripting for automation, Working knowledge of scripting for data collection, Bachelor’s degree in Information Technology, Bachelor’s degree in Computer Science, Bachelor’s degree in Engineering, Bachelor’s degree in related field, Equivalent experience to Bachelor's degree", "qualificationsPreferred" : "Experience with VMware Cloud Foundation Operations, Experience with vRealize Operations, Experience integrating observability platforms, Familiarity with VMware Aria Operations, Familiarity with Aria Operations for Logs, Familiarity with VCF ecosystem tools, Exposure to cloud operations in Azure, Exposure to cloud operations in public cloud, Familiarity with security operations concepts, Familiarity with least privilege, Familiarity with audit logging, Familiarity with compliance evidence collection, ITIL Foundation certification, Service management certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Build and maintain dashboards, alerts, health checks, and service views for VCF platform operations. Define, track, and report on SLOs, SLAs, and operational health indicators for core platform services. Act as an escalation point for platform degradation, recurring alerts, and service incidents. Investigate incidents, correlate telemetry across tools, and coordinate resolution with infrastructure and platform teams. Tune alert thresholds and reduce noise through event correlation, dependency awareness, and operational feedback. Support integration of VCF Operations with Dynatrace, ServiceNow, and other enterprise operations platforms. Conduct post-incident reviews and help drive remediation tasks that improve platform stability and supportability. Establish and refine performance baselines, threshold models, and capacity trending reports. Contribute to automation of operational checks, alert enrichment, reporting, and remediation workflows. Apply established cloud security and compliance requirements in monitoring, operational reporting, and access practices. Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity. Preferred Qualifications Experience with VMware Cloud Foundation Operations / vRealize Operations. Experience integrating observability platforms with Dynatrace, ServiceNow, or similar enterprise tools. Familiarity with VMware Aria Operations, Aria Operations for Logs, or related VCF ecosystem tools. Exposure to cloud operations in Azure or other public cloud environments. Familiarity with security operations concepts, least privilege, audit logging, and compliance evidence collection. ITIL Foundation or similar service management certification. Required Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience. Minimum 3 years of experience in infrastructure monitoring, systems operations, platform support, or operational engineering. Experience with observability or monitoring platforms in enterprise infrastructure environments. Experience supporting incident management processes and operational escalations. Working knowledge of VMware vSphere and virtual infrastructure concepts. Experience defining or reporting on service reliability metrics, SLAs, or SLOs. Working knowledge of scripting for automation and data collection. We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.)%0AFolsom, CA; Denver, CO; Englewood, CO: %2475,306 – %24107,580%0AMinneapolis, MN; St. Paul, MN: %2471,883 – %24102,690%0APennington, NJ: %2478,729 – %24112,470%0AWoodcliff Lake, NJ: %2485,575 – %24122,250%0AOlympia, WA: %2468,460 – %2497,800", "summaryDescription" : "Platform Operations 2 at HDR. Skills: Platform Operations, Observability, Incident Response, Automation. 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Freight Operations (m/f/d)", "company" : "Voyfai", "industry" : "Product", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Product Implementation Lead in Logistics in Berlin, Germany, adjusted for seniority and industry." }, "location" : "Berlin", "locations" : [ "Berlin" ], "timestamp" : "2026-06-16T10:45:16.383", "fingerprint" : "25ccca362e13d26c2c7acd9c59ab0ff26bcc2efb75565799100d56d63d9a58e7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/voyfai/5f9c1d12-2ed9-4153-a30a-6f48c9a8e391/application", "externalId" : "5f9c1d12-2ed9-4153-a30a-6f48c9a8e391", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.5173885,13.3951309" } ], "locationText" : "Berlin, Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, LLM", "professionalSkills" : [ "Product implementation", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "System integration", "MVP design" ], "hardSkillsList" : [ "HS classification", "Rate automation" ], "hardSkills" : [ { "name" : "HS classification", "level" : "intermediate" }, { "name" : "Rate automation", "level" : "intermediate" } ], "majorSkills" : "Product implementation, Freight operations, Logistics SaaS", "majorSkillsList" : [ "Product implementation", "Freight operations", "Logistics SaaS" ], "coreResponsibilities" : "Lead product implementation at acquired freight forwarders, Identify reasons tools get dropped, Remove reasons for tool non-adoption, Sit with operators onsite weekly, Fix issues onsite, Scope bigger work for engineering, Reproduce bugs, Write engineering briefs, Drive design of new MVPs, Run discovery for new MVPs, Lead integrations with existing systems, Scope system integrations, Build operator trust in AI features, Analyze AI performance, Create AI training material, Push product usage, Identify non-adopters, Remove reasons for non-adoption, Provide engineering feedback", "teamCollaboration" : "Work with engineering; Work with portfolio companies", "projectManagementSkills" : [ "Implementation management" ], "domainKnowledge" : "Freight forwarding; Customs declarations; HS classification; Logistics SaaS; Digital freight; TMS systems; Outlook workflows", "domainList" : [ "freight-forwarding", "customs-declarations", "hs-classification", "logistics-saas", "digital-freight", "tms-systems", "outlook-workflows" ], "domainSpecificKnowledge" : [ "Freight forwarding", "Customs declarations", "HS classification", "Logistics SaaS", "Digital freight", "TMS systems", "Outlook workflows" ], "toolProficiency" : [ "Compass", "Customs", "Hub", "ChatGPT", "Claude" ], "communicationSkills" : "Translate engineering decisions", "documentationSkills" : "Write engineering briefs", "innovationCreativity" : "Drive design of new MVPs", "problemSolvingSkills" : "Troubleshoot tool adoption issues; Root cause analysis", "specialRequirements" : "Willingness to travel weekly across Europe, Occasional longer trips to Asia, Comfort being first person in role, Work in small team with little structure", "outcomesObjectives" : "Companies onboarded run on Voyfai daily", "qualificationsBasic" : "5+ years freight forwarding operations experience, 5+ years customer-facing logistics SaaS experience, Track record of taking implementations from kickoff to live, Fluency in English", "qualificationsPreferred" : "Shipped tools to non-technical users, Direct experience with customs declarations, Direct experience with HS classification, Direct experience with TMS systems, Direct experience with Outlook-heavy workflows, Experience in messy first months after acquisition, Built LLM tool for real users", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "JOIN VOYFAI, A FAST-GROWING SERIES A STARTUP SHAPING THE FUTURE OF LOGISTICS AND TECHNOLOGY ACROSS EUROPE. Headquartered in Berlin, we operate at the center of a broader group of companies active across several European markets. This is a unique opportunity to take ownership from day one, drive meaningful impact and grow within a dynamic, fast-paced environment. Whether you're shaping processes, building strategies or leading initiatives, your contributions will directly influence the success of Voyfai and the companies we support. If you're passionate about building from scratch and excited to be part of a company on the rise, we'd love to hear from you. YOUR ROLE: You lead product implementation at our acquired freight forwarders across Europe and Asia. Most weeks you are onsite next to operators across our European portfolio, finding why our tools (Compass, Customs, Hub) get dropped, and removing the reason in the product or in the process. Six months in, the companies you onboarded run on Voyfai every day without thinking about it. WHAT YOU WILL DO - Sit with operators onsite every week, find the moments where Voyfai gets in the way, and fix it onsite. A wrong status mapping, a missing Compass view, an SOP that does not exist yet, a templated email to add. Most of it ships the same day. - Scope bigger work for engineering when it cannot be fixed onsite. A bug in Hub breaking the daily reporting flow, a niche HS code the AI keeps misclassifying. You reproduce, narrow down, write the brief, and hand it to engineering with everything they need to act fast. - Drive the design of new MVPs with portfolio companies and engineering. A pricing desk wanting to automate rate request intake from email. You run the discovery, agree what is in and what is out, and stay close until the first drafts are landing in operators' hands. - Lead integrations with each new acquisition's existing systems. A TMS we have not seen before, an Outlook setup that is different, a customs flow nobody documented. You scope what flows where, in what format, on what schedule, and stay on the project with engineering until real shipments flow through clean. - Build operator trust in our AI features. Sit with the operations manager for two days, go through every shipment the AI got right and every one it got wrong, until he stops second-guessing. Then turn that into training material for the next company we onboard. - Push usage. Look at the data every week, find who is not adopting, go there in person, ask why, and remove the reason. Over time, become one of the voices engineering listens to when deciding what to build next. WHAT YOU BRING: - 5+ years of experience either inside freight forwarding operations (forwarder, customs broker, or operations lead), or in a customer-facing role at a logistics SaaS or digital freight company (Forto, Project44, Container Xchange, Flexport, or similar). Either way, you know what the work feels like. - A track record of taking implementations from kickoff to live. Not specs, not handoffs. Real systems that people rely on every day, even when the people did not want the new tool in the first place. - The instinct and patience to push back on operators when their request is wrong for the product, and to translate engineering decisions into something operators will actually use. - Comfort using ChatGPT, Claude, or similar in your daily work. You try new AI tools without being told, and you have clear opinions on what works and what does not. - Fluency in English - Willingness to travel weekly across Europe (occasional longer trips to Asia), and comfort being the first person in this role at Voyfai, in a small team with very little structure. BONUS IF YOU HAVE - Shipped tools to non-technical users in operational environments where adoption was the hard part. - Direct experience with customs declarations, HS classification, TMS systems, or Outlook-heavy operational workflows. - Time inside a company during the messy first months after an acquisition, when the old way of working had to give way to a new one. - Built or set up something using an LLM that real users depend on, not a demo. WHAT WE OFFER: - Competitive salary and equity options - A dynamic, fast-paced work environment with a mission-driven team - Flexible working arrangements (Hybrid) - 30 days of PTO - Regular team events and offsites - Monthly mobility budget via Navit", "summaryDescription" : "Product Implementation Lead (Adoption) - Freight Operations (m/f/d) at Voyfai. Skills: Product implementation, Freight operations, Logistics SaaS. Lead product implementation at acquired freight forwarders. Identify reasons tools get dropped", "createdAt" : "2026-06-16T00:28:07.999", "lastUpdated" : "2026-06-16T10:45:16.383", "ingestTimestamp" : "2026-06-16T00:28:07.999", "mongoId" : "6a30507bf292fd229cef0bbc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "HS classification", "Rate automation", "Product implementation", "Freight operations", "Logistics SaaS", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "System integration", "MVP design", "Implementation management", "Freight forwarding", "Customs declarations", "Digital freight", "TMS systems", "Outlook workflows", "Compass", "Customs", "Hub", "ChatGPT", "Claude" ], "skillCount" : 25, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 778.3497, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "69ff051d4c40e2acd136eaa2", "title" : "AP Payment Analyst", "company" : "Beijing Century Joyo Information Technology Co.", "industry" : "Finance Accounting, Finance/planning, finance", "salary" : { "min" : 150000.0, "max" : 250000.0, "currency" : "CNY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an AP Payment Analyst in Chengdu, China, adjusted for mid-seniority and the technology industry." }, "location" : "Chengdu, CHN", "locations" : [ "Chengdu, CHN" ], "timestamp" : "2026-06-15T03:51:28.476", "fingerprint" : "27157a20306f743aad84a48a36f2cd5c4551ef9274c6a843c52ba07ce7bed247", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10415461/apply", "externalId" : "fb29b041-b26c-4551-bd8d-09bc993ffd84", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chengdu", "country" : "China", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "30.6598670,104.0633150" } ], "locationText" : "Chengdu, China", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Excel", "professionalSkills" : [ "Payment processing", "Risk control", "Process improvement", "Financial systems", "Payment operations", "Operational reporting" ], "hardSkillsList" : [ "Payment analysis", "Data analysis" ], "hardSkills" : [ { "name" : "Payment analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Payment operations, Financial analysis", "majorSkillsList" : [ "Payment operations", "Financial analysis" ], "coreResponsibilities" : "Support daily payment operations, Ensure accurate payment processing, Ensure on-time payment processing, Partner cross-functionally with AP, Partner cross-functionally with Treasury, Partner cross-functionally with FinTech, Partner cross-functionally with banking partners, Resolve failed payments, Support Global Payment Sev. 2 oncall, Participate in projects, Enhance operational efficiency, Improve customer experience, Support payment data analysis, Support operational reporting", "teamCollaboration" : "Cross-functional partnership", "domainKnowledge" : "Payment procedure; Financial systems", "domainList" : [ "payment-procedure", "financial-systems" ], "domainSpecificKnowledge" : [ "Payment procedure", "Financial systems" ], "toolProficiency" : [ "Microsoft Office", "Excel" ], "communicationSkills" : "Speak English; Write English; Read English", "problemSolvingSkills" : "Failed payment resolution", "specialRequirements" : "Oncall support", "qualificationsBasic" : "Bachelor's degree in accounting, Knowledge of Excel at an advanced level, Experience with Microsoft Office products, Speak, write, and read fluently in English", "qualificationsPreferred" : "3+ years of finance operations experience, 3+ years shared services experience, 3+ years accounts payable experience, 3+ years account receivable experience, 3+ years general ledger experience, Experience in finance operations, Experience in shared services, Experience in accounts payable, Experience in account receivable, Experience in general ledger", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon seeks a Payment Analyst to support APAC payment operation and APAC failed payment resolution, and Global Payment Sev.2 oncall support. This position is required to partner cross-functionally with AP, Treasury, FinTech, and banking partners to ensure payments are processed accurately and on time. This position will be expected to be familiar with payment procedure, with mindset on risk control and good understanding of financial systems, able to drive positive change in continuous process improvement. Job Summary： 1. Support daily payment operations to ensure accurate and on-time payment processing. 2. Partner cross-functionally with AP, Treasury, FinTech, and banking partners to ensure payments are processed accurately and on time. 3. Partner cross-functionally with AP to resolve failed payment; 4. Support Global Payment Sev.2 oncall 5. Participate in projects that contribute to operational efficiency enhancement and customer experience improvement. 6 Support payment data analysis and operational reporting. Basic Qualifications: - Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications - Speak, write, and read fluently in English Preferred Qualifications: - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience - Experience in finance operations/shared services, accounts payable, account receivable (collections) or general ledger Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "AP Payment Analyst at Beijing Century Joyo Information Technology Co.. Skills: Payment operations, Financial analysis. Support daily payment operations. Ensure accurate payment processing", "postedDate" : "2026-06-13T08:09:29.782", "createdAt" : "2026-06-13T08:09:29.782", "lastUpdated" : "2026-06-15T03:51:28.476", "ingestTimestamp" : "2026-06-13T08:09:29.782", "mongoId" : "69ff051d4c40e2acd136eaa2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10415461/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Payment analysis", "Data analysis", "Payment operations", "Financial analysis", "Payment processing", "Risk control", "Process improvement", "Financial systems", "Operational reporting", "Payment procedure", "Microsoft Office", "Excel" ], "skillCount" : 12, "jobCategory" : "sales", "dataQualityScore" : 1.0, "_score" : 777.13086, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Finance" }, { "id" : "6a2cce7274d8ee00a0a2c2c2", "title" : "ServiceNow Platform Team Lead", "company" : "HDR", "industry" : "Technology", "salary" : { "min" : 145000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead ServiceNow Platform Team Lead in Omaha, United States, adjusted for industry and company size." }, "location" : "United States-Nebraska-Omaha", "locations" : [ "United States-Nebraska-Omaha" ], "timestamp" : "2026-06-15T21:18:40.261", "fingerprint" : "4c0eedf82db6abd31905dcb232c6d435585de22706b8ebea7199a6351fdaa83e", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=783278", "externalId" : "783278", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Omaha", "state" : "Nebraska", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.2587459,-95.9383758" } ], "locationText" : "Omaha, Nebraska, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "ServiceNow", "professionalSkills" : [ "Platform availability", "Performance", "Operational health", "Instance management", "Release cycles", "Access control", "Audit readiness", "Work plans", "Delivery practices", "Configuration standards", "Customization standards", "Change control", "Upgrade readiness", "Talent development", "Vendor management", "Contract management", "KPI maintenance", "Executive reporting" ], "hardSkillsList" : [ "IT service management" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "IT service management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "ServiceNow platform, Team leadership", "majorSkillsList" : [ "ServiceNow platform", "Team leadership" ], "coreResponsibilities" : "Own platform availability, performance, and operational health, Oversee instances, upgrades, patching, and release cycles, Ensure security, access control, and audit readiness, Translate Platform Owner’s roadmap into executable work plans, Lead ServiceNow admins, developers, and technical leads, Ensure consistent delivery practices, testing, and documentation, Enforce configuration vs. customization standards, Run technical review boards and release governance, Manage change control and upgrade readiness processes, Coach and develop platform engineering talent, Coordinate partners, contractors, and vendors, Maintain operational KPIs and executive reporting", "teamCollaboration" : "Cross-functional teams; Partners, contractors, vendors", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "IT service management; Enterprise application platforms", "domainList" : [ "it-service-management", "enterprise-application-platforms" ], "domainSpecificKnowledge" : [ "IT service management", "Enterprise application platforms" ], "toolProficiency" : [ "ServiceNow" ], "communicationSkills" : "Executive reporting", "documentationSkills" : "Documentation", "continuousLearning" : "Talent development", "problemSolvingSkills" : "Decision-making", "specialRequirements" : "24/7 operations support, On-call flexibility, Reachable during off-hours", "outcomesObjectives" : "Maintain operational KPIs", "qualificationsBasic" : "Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience, Demonstrated experience administering and supporting enterprise application platforms, Prior experience leading or mentoring technical staff, Strong understanding of IT service management practices, Ability to balance people leadership with technical and operational responsibilities, Strong communication, prioritization, and decision-making skills", "qualificationsPreferred" : "Experience leading teams supporting business-critical or enterprise-scale applications, Experience partnering with architecture, security, or compliance teams, Familiarity with vendor and contract management, Experience leading service improvement or transformation initiatives", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. • Own platform availability, performance, and operational health. • Oversee instances (prod/non‑prod), upgrades, patching, and release cycles. • Ensure security, access control, and audit readiness. • Translate the Platform Owner’s roadmap into executable work plans. • Lead ServiceNow admins, developers, and technical leads. • Ensure consistent delivery practices, testing, and documentation. • Enforce configuration vs. customization standards. • Run technical review boards and release governance. • Manage change control and upgrade readiness processes. • Coach and develop platform engineering talent. • Coordinate partners, contractors, and vendors as needed. • Maintain operational KPIs and executive reporting. Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity. Preferred Qualifications Experience leading teams supporting business‑critical or enterprise‑scale applications. Experience partnering with architecture, security, or compliance teams. Familiarity with vendor and contract management. Experience leading service improvement or transformation initiatives. Required Qualifications •Bachelor’s degree in Information Technology, Computer Science, or a •related field, or equivalent experience. •Demonstrated experience administering and supporting enterprise application platforms. •Prior experience leading or mentoring technical staff. •Strong understanding of IT service management practices. •Ability to balance people leadership with technical and operational responsibilities. •Strong communication, prioritization, and decision‑making skills.", "summaryDescription" : "ServiceNow Platform Team Lead at HDR. Skills: ServiceNow platform, Team leadership. Own platform availability, performance, and operational health. Oversee instances, upgrades, patching, and release cycles", "createdAt" : "2026-06-14T20:46:15.020", "lastUpdated" : "2026-06-15T21:18:40.261", "ingestTimestamp" : "2026-06-14T20:46:15.020", "mongoId" : "6a2cce7274d8ee00a0a2c2c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 215000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "IT service management", "Leadership", "ServiceNow platform", "Team leadership", "Platform availability", "Performance", "Operational health", "Instance management", "Release cycles", "Access control", "Audit readiness", "Work plans", "Delivery practices", "Configuration standards", "Customization standards", "Change control", "Upgrade readiness", "Talent development", "Vendor management", "Contract management", "KPI maintenance", "Executive reporting", "Roadmap planning", "Enterprise application platforms", "ServiceNow" ], "skillCount" : 25, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 776.3289, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30892ef292fd229c092f32", "title" : "KYC Operations Team Lead", "company" : "Wise", "industry" : "Financial Services", "salary" : { "min" : 1850000.0, "max" : 2750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead KYC Operations Team Lead in the FinTech industry in Hyderabad, India, adjusted for seniority and company size." }, "location" : "Hyderabad, IN", "locations" : [ "Hyderabad", "IN" ], "timestamp" : "2026-06-16T11:41:04.399", "fingerprint" : "f12075809243b80abf7f07184058ac47a3a818d9ade341128bf37bfe85889345", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wise/744000132075379-kyc-operations-team-lead-business", "externalId" : "744000132075379", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Process improvement", "Operational efficiency", "Risk-based approach", "Root cause analysis" ], "hardSkillsList" : [ "Customer due diligence", "KYC record keeping", "Money laundering prevention", "Financial crime prevention" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Customer due diligence", "level" : "intermediate" }, { "name" : "KYC record keeping", "level" : "intermediate" }, { "name" : "Money laundering prevention", "level" : "intermediate" }, { "name" : "Financial crime prevention", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "KYC Operations, Team Leadership, Process Improvement", "majorSkillsList" : [ "KYC Operations", "Team Leadership", "Process Improvement" ], "coreResponsibilities" : "Oversee daily operations of KYC Analysts, Conduct customer due diligence reviews, Analyse customer and business activities, Ensure KYC records are up to date, Lead by example, Drive customer focused mindset, Promote ownership and accountability, Build high-performing teams, Coach and develop KYC Analysts, Initiate skill development, Design development plans, Conduct career map check-ins, Propose process improvements, Collaborate with central functions, Increase operational efficiency, Provide guidance on complex cases, Handle escalations, Measure team KPIs, Ensure performance targets are met, Ensure quality standards are met, Conduct one on one coaching, Run team meetings, Train team on operational topics, Maintain understanding of regulatory obligations, Apply risk-based approach, Deter money laundering, Prevent financial crime, Perform deep dives, Understand root causes, Propose solutions to leadership, Provide insights to stakeholders, Deliver own initiatives, Ensure team progress on goals, Collaborate with stakeholders, Ensure clear communication, Coordinate actions, Communicate mindfully and professionally, Implement quality assurance framework, Conduct casework reviews, Ensure accuracy and consistency, Provide targeted coaching, Provide constructive feedback, Analyse quality metrics, Identify trends, Address root causes of errors, Develop initiatives to enhance performance, Mitigate risk", "teamCollaboration" : "Cross-functional teams; Other operational teams", "domainKnowledge" : "Financial crime; Regulatory environment; Money laundering; KYC policies", "domainList" : [ "financial-crime", "regulatory-environment", "money-laundering", "kyc-policies" ], "domainSpecificKnowledge" : [ "Financial crime", "Regulatory environment", "Money laundering", "KYC policies" ], "communicationSkills" : "Clear communication; Professional communication", "documentationSkills" : "Well documented initiatives; Clear scope documentation", "continuousLearning" : "Continuous learning", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Meet performance targets; Meet quality standards; Enhance team performance; Mitigate risk", "qualificationsBasic" : "5+ years KYC experience, Experience in financial crime, Experience in regulatory environment", "qualificationsPreferred" : "Experience in people leadership", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). Role & Job purpose As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment. Job Responsibilities * Team Leadership Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. * People management Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions. * Operational management Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations, which may include acting as a direct point of contact for customers via email, phone, or video call during sensitive inquiries, interviews, or escalations. * Performance management Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit. * Expertise Sharing Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership. * Planning and execution Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals. * Stakeholder management and communication Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and it has a clear scope that includes potential impact in different areas. * Quality assurance and control Implement and maintain a robust quality assurance framework for your team. Conduct regular checks and reviews of your team’s casework to ensure accuracy, consistency, and adherence to the highest standards of our policies and regulatory obligations. Provide targeted coaching and constructive feedback based on quality findings to drive continuous improvement. Analyse quality metrics to identify trends, address root causes of errors, and develop initiatives that enhance the team's overall performance and mitigate risk. ## Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit [Wise.Jobs](https://www.wise.jobs/). Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).", "summaryDescription" : "KYC Operations Team Lead at Wise. Skills: KYC Operations, Team Leadership, Process Improvement. Oversee daily operations of KYC Analysts. Conduct customer due diligence reviews", "postedDate" : "2026-06-14T18:15:44.000", "createdAt" : "2026-06-16T01:43:17.715", "lastUpdated" : "2026-06-16T11:41:04.399", "ingestTimestamp" : "2026-06-16T01:43:17.715", "mongoId" : "6a30892ef292fd229c092f32", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer due diligence", "KYC record keeping", "Money laundering prevention", "Financial crime prevention", "Leadership", "Mentoring", "KYC Operations", "Team Leadership", "Process Improvement", "Process improvement", "Operational efficiency", "Risk-based approach", "Root cause analysis", "Financial crime", "Regulatory environment", "Money laundering", "KYC policies" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 774.4952, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3055dcf292fd229cf22659", "title" : "Payments Operations Analyst", "company" : "DailyPay", "industry" : "Operations", "salary" : { "min" : 68000.0, "max" : 98000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "US-Remote", "locations" : [ "US-Remote" ], "timestamp" : "2026-06-16T14:07:58.039", "fingerprint" : "178c2ba1bd37f977cf2cb8ac3f54334c9e8a6ba69d0feb0b4f578c6c7619b5ef", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/dailypay/a6a04bb2-49fd-4295-95aa-a857bdd811dd/application", "externalId" : "a6a04bb2-49fd-4295-95aa-a857bdd811dd", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us: DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. http://www.dailypay.com/press THE ROLE: As a Payment Operations Analyst, you will execute on high-volume, data-rich processes as a member of our Core Payments Operations team. We are seeking an analytical, collaborative, and detail-oriented self-starter to join our growing Core Payments team. You will work cross-functionally with ops-loss operations, client success and support, customer solutions, and all other internal departments to ensure payments are processed successfully and issues resolved timely. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications. HOW YOU WILL MAKE AN IMPACT: - Process high-volume payment files and perform complex user account reconciliations with a high degree of accuracy and attention to detail - Consume and analyze data from multiple internal and external sources to troubleshoot and resolve payment processing issues. - Work cross-functionally with internal teams to ensure payment processing. - Identify, investigate, and resolve payment and product issues by utilizing the available systems and tools. Escalate to appropriate stakeholders as needed. - Investigate unique user use cases to identify friction points, providing data-backed recommendations for iteration on existing operational workflows. - Contribute to departmental efficiency by identifying and suggesting improvements to standard operating procedures (SOPs). - Work on ad hoc projects/operational tasks for the payments team as needed. - Adhere to departmental standards for accuracy, efficiency and SLAs WHAT YOU BRING TO THE TEAM: - Bachelor’s degree with 1+ Years of experience in Payments, Financial Operations, or Banking - Ability to take initiative and be a proactive problem solver - Strong Excel, project management and analytical skills with a high level of attention to detail - Ability to adapt and thrive in a fast-paced team environment - Clear and concise communication skills, with the ability to translate technical payment issues for non-technical internal stakeholders - Flexibility to work outside of normal business hours may be required WHAT WE OFFER: - Exceptional health, vision, and dental care - Opportunity for equity ownership - Life and AD&D, short- and long-term disability - Employee Assistance Program - Employee Resource Groups - Fun company outings and events - Unlimited PTO - 401K with company match High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making. In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results. We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable. DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.", "summaryDescription" : "Payments Operations Analyst at DailyPay", "createdAt" : "2026-06-16T00:24:01.860", "lastUpdated" : "2026-06-16T14:07:58.039", "ingestTimestamp" : "2026-06-16T00:24:01.860", "mongoId" : "6a3055dcf292fd229cf22659", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 68000, "salaryAnnualMax" : 98000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 772.849, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8d5a74d8ee00a0978b4a", "title" : "Payments Operations Associate", "company" : "Tapcheck", "industry" : "Customer Success", "salary" : { "min" : 24.0, "max" : 28.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Plano, TX Office", "locations" : [ "Plano, TX Office" ], "timestamp" : "2026-06-15T09:03:35.904", "fingerprint" : "61ab79cc9111608012c662a75d63032cf7bd2e15793fb106a21c9394e4d04ae5", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/tapcheck/e244989c-1928-435b-b2bc-6a904b2e6ef7/application", "externalId" : "e244989c-1928-435b-b2bc-6a904b2e6ef7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "technicalSkills" : "Microsoft Excel", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Data analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Financial operations, Customer support, Payment transactions", "majorSkillsList" : [ "Financial operations", "Customer support", "Payment transactions" ], "coreResponsibilities" : "Respond to client questions, Resolve basic support issues, Assist with daily payroll checks, Process refunds, Process returns, Process financial transactions, Identify discrepancies, Flag discrepancies, Support collection efforts, Follow up on outstanding items, Track accounts receivable aging, Manage accounts receivable aging, Document processes, Keep records up to date, Monitor system performance, Report system issues, Follow company policies, Ensure compliance with regulations, Support team projects", "teamCollaboration" : "Work with internal teams; Work with partners", "domainKnowledge" : "Fintech operations; Financial operations; Payments; Payroll processes; Accounts receivable", "domainList" : [ "fintech-operations", "financial-operations", "payments", "payroll-processes", "accounts-receivable" ], "domainSpecificKnowledge" : [ "Fintech operations", "Financial operations", "Payments", "Payroll processes", "Accounts receivable" ], "documentationSkills" : "Document processes", "problemSolvingSkills" : "Identify discrepancies; Resolve issues", "qualificationsBasic" : "1-2 years financial services experience, Organizational skills, Attention to detail, Microsoft Excel proficiency, Data analysis tools proficiency, Operated independently, Managed multiple tasks", "qualificationsPreferred" : "Bachelor's degree finance, Bachelor's degree accounting, Bachelor's degree business, Payroll systems exposure, Payment systems exposure", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Job Tapcheck is looking for a Payments Operations Associate to join our growing team in Plano, TX. In this role, you'll sit at the intersection of customer support and financial operations - helping ensure payment transactions are accurate, clients are supported, and our internal processes run smoothly. This is a great opportunity for someone early in their career who's eager to build expertise in fintech operations and make a real impact on the day-to-day experience of Tapcheck's customers. What You'll Do - Respond to client questions and help resolve basic support issues - Assist with daily payroll checks to ensure information is accurate - Help process refunds, returns, and financial transactions - Identify and flag discrepancies for further review - Support collection efforts and follow up on outstanding items - Work with internal teams and partners to track and manage accounts receivable aging - Help document processes and keep records up to date - Assist in monitoring system performance and reporting issues - Follow company policies and ensure compliance with regulations - Support team projects aimed at improving operations What You've Done Required - Worked in financial services, operations, or a related field for 1–2 years - Applied strong organizational skills and attention to detail in a professional setting - Used Microsoft Excel and other data analysis tools to manage and analyze information - Operated independently in a fast-paced environment, managing multiple tasks simultaneously - Demonstrated interest in financial operations, payments, or payroll processes Preferred - Earned a bachelor's degree in a relevant field such as finance, accounting, or business - Gained exposure to payroll or payment systems in a prior role About Tapcheck Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they've earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. How We Get Things Done Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process. - Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues. - Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. - Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes. - Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company. Why Join Tapcheck? - Mission that matters. We’re changing how Americans access their pay — giving workers financial flexibility without the debt trap of payday loans. - Flexible PTO. No accrual caps, no counting days. Take the time you need. - 10 paid holidays. Including both Christmas Eve and New Year’s Eve. - Comprehensive health coverage. Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife. - FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP). - 401(k) with a 100% match up to 3% of your salary, through Mutual of America. Eligible after 90 days. - A team that lives its values. Humility, grit, and a genuine drive to raise the bar — every day. Compensation $24.00–$28.00 per hour. The actual hourly rate will depend on factors such as experience, training, knowledge, skills, and alignment with the requirements of the role. Tapcheck may update pay ranges and benefits offerings at its discretion. By applying to this position, applicants acknowledge that this pay range is contingent upon meeting the qualifications and requirements of the role and successfully completing the interview and selection process. Final compensation within the stated range will be determined by Tapcheck. Equal Employment Opportunity Policy Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.", "summaryDescription" : "Payments Operations Associate at Tapcheck. Skills: Financial operations, Customer support, Payment transactions. Respond to client questions. Resolve basic support issues", "createdAt" : "2026-06-14T04:32:53.693", "lastUpdated" : "2026-06-15T09:03:35.904", "ingestTimestamp" : "2026-06-14T04:32:53.693", "mongoId" : "6a2c8d5a74d8ee00a0978b4a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 49920, "salaryAnnualMax" : 58240, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Financial operations", "Customer support", "Payment transactions", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Fintech operations", "Payments", "Payroll processes", "Accounts receivable" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 772.6487, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6b7274d8ee00a091277c", "title" : "Senior Payment Settlement Specialist", "company" : "LHV Bank", "industry" : "Banking", "salary" : { "min" : 40000.0, "max" : 55000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Payment Settlement Specialist in Tallinn, Estonia, adjusted for FinTech industry and senior experience level." }, "location" : "Tallinn", "locations" : [ "Tallinn", "Tartu" ], "timestamp" : "2026-06-15T06:22:22.628", "fingerprint" : "1e99a50adcc426fdb3a987dbe134789f9d22c462ff0250ab7d562e7bec71cfeb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/lhvuk/jobs/4888319101", "externalId" : "4888319101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tallinn", "country" : "Estonia", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "59.4372420,24.7572693" } ], "locationText" : "Tallinn, Estonia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SWIFT, Europen payments schemes, UK payment schemes", "professionalSkills" : [ "Payment processing", "Payment investigations", "Payment inquiries", "Payment returns", "Payment recalls", "Correspondent banking", "Liquidity management", "Reconciliations", "Balance checks", "End-of-day controls", "Treasury transactions" ], "hardSkillsList" : [ "Domestic payment transactions", "International payment transactions" ], "hardSkills" : [ { "name" : "Domestic payment transactions", "level" : "intermediate" }, { "name" : "International payment transactions", "level" : "intermediate" } ], "majorSkills" : "Payment settlement, Banking operations, Treasury operations", "majorSkillsList" : [ "Payment settlement", "Banking operations", "Treasury operations" ], "coreResponsibilities" : "Execute payment transactions, Verify payment transactions, Process payment transactions, Handle payment investigations, Handle payment inquiries, Handle payment returns, Handle payment recalls, Communicate with correspondent banks, Communicate with payment partners, Support internal stakeholders, Support payment intermediaries, Support clients, Monitor correspondent bank accounts, Monitor liquidity positions, Perform reconciliations, Perform balance checks, Perform end-of-day controls, Verify treasury transactions, Record treasury transactions", "teamCollaboration" : "Internal teams; Clients; External partners", "domainKnowledge" : "UK payment systems; European payment systems", "domainList" : [ "uk-payment-systems", "european-payment-systems" ], "domainSpecificKnowledge" : [ "UK payment systems", "European payment systems" ], "communicationSkills" : "Written English; Spoken English", "continuousLearning" : "Opportunities to learn; Opportunities to grow; Opportunities to progress", "outcomesObjectives" : "Maintain high service standards; Ensure reliable payment operations; Ensure efficient payment operations", "qualificationsBasic" : "Previous experience in payments, Previous experience in settlements, Previous experience in banking operations, Previous experience in treasury operations, Previous experience in financial services, Good understanding of payment schemes, Good understanding of payment networks, High attention to detail, Accountability, Structured approach to work, Ability to work independently, Take ownership, Drive continuous improvement, Communication skills, Collaboration skills, Excellent written English, Excellent spoken English", "qualificationsPreferred" : "Interest in payments ecosystem, Motivation to contribute to development", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment. Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed-rate bonds for long-term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management. We are looking for a Senior Payment Settlement Specialist, If you feel at home with SWIFT, Europen payments schemes, and UK payment systems, and you're detail-oriented, responsible, and driven to deliver excellent service to clients, this role could be the perfect fit for you. What You'll Be Doing Execute, verify, and process domestic and international payment transactions accurately and within agreed timelines. Handle payment investigations, inquiries, returns, and recalls by communicating with correspondent banks and payment partners. Support internal stakeholders, payment intermediaries, and clients with settlement-related questions and operational issues. Monitor correspondent bank accounts and liquidity positions to ensure efficient payment processing and timely settlement. Perform reconciliations, balance checks, and end-of-day controls to maintain the accuracy and integrity of financial records. Help maintain high service standards for fintech and business clients by ensuring reliable and efficient payment operations. Verify and record treasury transactions, ensuring accuracy and compliance with financial standards. What You'll Bring Previous experience in payments, settlements, banking operations, treasury operations, or a similar financial services environment. Good understanding of payment schemes and networks, including SWIFT, Europen payments schemes, and UK payment schemes. High attention to detail, accountability, and a structured approach to work. Ability to work independently, take ownership, and drive continuous improvement. Strong communication and collaboration skills to work effectively with internal teams, clients, and external partners. Excellent written and spoken English, as English is the primary language used in daily work. Interest in the payments ecosystem and motivation to contribute to its development and efficiency. Some of our benefits (only applicable to UK based roles not Internship programmes) Competitive salary &lots of opportunities to learn, grow and progress professionally. Open and inclusive culture. Hybrid working. Fantastic offices and great working environment. Vitality Health Plan (includes private health insurance, travel insurance, gym discounts) Health cash Plan (Medicash health plan Level 3) 6% employer pension contribution. Life assurance – 4 x salary. Income protection insurance – 75% 28 days holiday plus 3 additional days, & further days for various key life events as well as the opportunity to sell up to 5 days per calendar year. Swap public/bank holidays each year for alternative days that align with your personal, cultural, or religious observances. Enhanced family friendly and family forming policies. Access to a wide range of retail discounts. Team Socials.", "summaryDescription" : "Senior Payment Settlement Specialist at LHV Bank. Skills: Payment settlement, Banking operations, Treasury operations. Execute payment transactions. Verify payment transactions", "postedDate" : "2026-06-13T21:33:08.896", "createdAt" : "2026-06-13T21:33:08.896", "lastUpdated" : "2026-06-15T06:22:22.628", "ingestTimestamp" : "2026-06-13T21:33:08.896", "mongoId" : "6a2c6b7274d8ee00a091277c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Domestic payment transactions", "International payment transactions", "Payment settlement", "Banking operations", "Treasury operations", "Payment processing", "Payment investigations", "Payment inquiries", "Payment returns", "Payment recalls", "Correspondent banking", "Liquidity management", "Reconciliations", "Balance checks", "End-of-day controls", "Treasury transactions", "UK payment systems", "European payment systems" ], "skillCount" : 18, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 771.0587, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a1a678658b93c861e83bc05", "title" : "AI Payment Operations Specialist (Boosters)", "company" : "Boosters", "industry" : "Education", "salary" : { "min" : 360000.0, "max" : 540000.0, "currency" : "UAH", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an entry-level AI Payment Operations Specialist in Ukraine, adjusted for the technology industry and onsite work mode." }, "location" : "Ukraine", "locations" : [ "Ukraine" ], "timestamp" : "2026-06-15T04:54:25.808", "fingerprint" : "063c3a70e577e42e38e4fe3d04a98409028284133c7ed4822cc76bcdf3473ba6", "source" : "breezyhr", "language" : "uk", "applyUrl" : "https://gen-tech.breezy.hr/p/8998ebb4a854-ai-payment-operations-specialist-boosters", "externalId" : "8998ebb4a854", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ukraine", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Ukraine", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "rawDescription" : "Boosters — це українська продуктова компанія. Ми створюємо глобальні продукти в сферах EdTech, Productivity та Wellness, які несуть цінність для 55 мільйонів людей. Для нас важливо будувати продукти з довготривалим впливом — системні, масштабні та здатні залишатися актуальними десятиліттями. Можлив", "summaryDescription" : "AI Payment Operations Specialist (Boosters) at Boosters", "createdAt" : "2026-06-14T03:20:10.507", "lastUpdated" : "2026-06-15T04:54:25.808", "ingestTimestamp" : "2026-06-14T03:20:10.507", "mongoId" : "6a1a678658b93c861e83bc05", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 771.0194, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c6af174d8ee00a090f575", "title" : "Senior Payment Risk Operations Specialist (Support EU)", "company" : "Bybit", "industry" : "FinTech", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "AED", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Payment Risk Operations Specialist in Abu Dhabi, UAE, adjusted for the FinTech industry and senior experience level." }, "location" : "Abu Dhabi", "locations" : [ "Abu Dhabi" ], "timestamp" : "2026-06-15T05:23:56.313", "fingerprint" : "376686dc402b839042dea8030c1c13066b31509e6e3082b41bd619d682d947c5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/bybit/jobs/4856968101", "externalId" : "4856968101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Abu Dhabi", "country" : "United Arab Emirates", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "24.4538352,54.3774014" } ], "locationText" : "Abu Dhabi, United Arab Emirates", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Hive, SQL, Excel", "professionalSkills" : [ "Risk management", "Payment risk operations", "Transaction review", "Fund risk handling", "Risk assessment", "Process optimization", "Case analysis", "Risk monitoring", "Strategy deployment" ], "hardSkillsList" : [ "Data analysis", "Issue diagnosis", "Risk control deployment", "Risk strategy validation" ], "softSkillsList" : [ "Logical thinking", "Risk sensitivity", "Cross-functional collaboration", "Continuous learning", "Highly responsible", "Resilient" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Issue diagnosis", "level" : "intermediate" }, { "name" : "Risk control deployment", "level" : "intermediate" }, { "name" : "Risk strategy validation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Logical thinking" }, { "name" : "Risk sensitivity" }, { "name" : "Cross-functional collaboration" }, { "name" : "Continuous learning" }, { "name" : "Highly responsible" }, { "name" : "Resilient" } ], "majorSkills" : "Payment risk operations, Risk analysis, Process improvement", "majorSkillsList" : [ "Payment risk operations", "Risk analysis", "Process improvement" ], "coreResponsibilities" : "Lead payment risk operations, Identify payment risk scenarios, Propose risk control optimizations, Conduct risk assessments, Analyze review quality, Identify gaps in review rules, Drive improvements in review processes, Reduce ineffective review tickets, Conduct in-depth analysis of payment risk cases, Reconstruct abnormal transaction behaviors, Restore risk occurrence chain, Propose payment risk prevention solutions, Monitor payment risk trends, Monitor risk strategy performance, Monitor operational process effectiveness, Contribute to risk early-warning capabilities, Identify emerging risk signals, Enhance risk detection efficiency, Refine payment risk strategies, Embed risk controls into processes, Ensure security of payment operations, Ensure stability of payment operations", "teamCollaboration" : "Cross-functional collaboration; Work with Business teams; Work with Product teams; Work with Engineering teams; Work with Legal teams; Work with Compliance teams", "domainKnowledge" : "Payment risk operations frameworks; Common payment fraud patterns; Abnormal transaction patterns", "domainList" : [ "payment-risk-operations-frameworks", "common-payment-fraud-patterns", "abnormal-transaction-patterns" ], "domainSpecificKnowledge" : [ "Payment risk operations frameworks", "Common payment fraud patterns", "Abnormal transaction patterns" ], "communicationSkills" : "Articulate risk requirements", "continuousLearning" : "Study Growth Fund", "problemSolvingSkills" : "Issue diagnosis; Root cause analysis", "qualificationsBasic" : "3+ years experience in risk management, Experience in financial services, Experience in fintech, Experience in consulting, Prior experience in payment risk case analysis, Prior experience in transaction review, Prior experience in fund risk handling", "qualificationsPreferred" : "Bachelor's degree or above in Computer Science, Bachelor's degree or above in Mathematics, Bachelor's degree or above in Statistics, Bachelor's degree or above in Finance, Bachelor's degree or above in related fields", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Job Description: Lead Payment Risk Operations Lead payment risk operations across the end-to-end payment lifecycle, covering transaction, fund flow, and process-related risks. Through routine monitoring, rule-based alerts, and case analysis, identify representative payment risk scenarios, summarize risk patterns and behavioral characteristics, and propose actionable risk control optimization recommendations. Risk Review & Process Optimization Conduct professional reviews and risk assessments of materials submitted for potentially high-risk users or transactions. Analyze review quality, approval rates, and risk outcomes to continuously identify gaps in review rules and workflows, drive improvements in review processes and risk control product capabilities, and reduce ineffective or low-value review tickets. Case Analysis & Investigation Leverage payment risk and operational analytics tools to identify and conduct in-depth analysis of payment risk cases. Reconstruct abnormal transaction behaviors and fund flow paths, restore the full risk occurrence chain, accurately characterize case features, and propose targeted payment risk prevention and mitigation solutions. Risk Monitoring & Early Warning Continuously monitor payment risk trends, risk strategy performance, and operational process effectiveness. Contribute to the development of payment risk early-warning capabilities to proactively identify emerging risk signals and, through the combination of risk operations and strategy deployment, enhance overall payment risk detection and control efficiency. Cross-Functional Collaboration Work closely with Business, Product, Engineering, Legal, and Compliance teams to systematically refine payment risk strategies and control requirements, embed risk controls into core payment processes and new product launches, and jointly ensure the security and stability of payment operations. Qualifications: Education Bachelor’s degree or above in Computer Science, Mathematics, Statistics, Finance, or related fields preferred. Experience 3+ years of experience in risk management, with a background in financial services, fintech, or consulting. Prior experience in payment risk case analysis, transaction review, or fund risk handling is highly preferred. Skills & Competencies: Technical Skills Proficient in data analysis tools such as Hive, SQL, and Excel, with the ability to perform basic data analysis and issue diagnosis. Risk Expertise Solid understanding of payment risk operations frameworks and payment risk case analysis methodologies. Familiarity with common payment fraud and abnormal transaction patterns, with the ability to identify key risk leverage points. Capable of rapidly deploying risk rules or control strategies and validating their effectiveness. Soft Skills Strong logical thinking and risk sensitivity, with the ability to quickly identify payment risk behaviors, reconstruct risk paths, and summarize risk characteristics. Strong communication and cross-functional collaboration skills, able to clearly articulate risk requirements and drive alignment and execution across teams. Strong interest in the payment risk domain, with a continuous learning mindset and close attention to emerging technologies, business models, and regulatory developments. Detail-oriented, highly responsible, and resilient under pressure, with the ability to perform effectively in high-intensity and complex environments. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.", "summaryDescription" : "Senior Payment Risk Operations Specialist (Support EU) at Bybit. Skills: Payment risk operations, Risk analysis, Process improvement. Lead payment risk operations. Identify payment risk scenarios", "postedDate" : "2026-06-13T21:31:22.972", "createdAt" : "2026-06-13T21:31:22.972", "lastUpdated" : "2026-06-15T05:23:56.313", "ingestTimestamp" : "2026-06-13T21:31:22.972", "mongoId" : "6a2c6af174d8ee00a090f575", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Issue diagnosis", "Risk control deployment", "Risk strategy validation", "Logical thinking", "Risk sensitivity", "Cross-functional collaboration", "Continuous learning", "Highly responsible", "Resilient", "Payment risk operations", "Risk analysis", "Process improvement", "Risk management", "Transaction review", "Fund risk handling", "Risk assessment", "Process optimization", "Case analysis", "Risk monitoring", "Strategy deployment", "Payment risk operations frameworks", "Common payment fraud patterns", "Abnormal transaction patterns" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 768.5407, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb20a74d8ee00a09df25f", "title" : "Director, Payments Operations", "industry" : "Finance", "salary" : { "min" : 125000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "certifications" : [ "FINRA Series 99 Operations Professional license" ], "timestamp" : "2026-06-15T23:51:17.405", "fingerprint" : "6660bac7e7e98d1b331b485e645721560a7b83071b4a17a4ee708d8cacaebf78", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/47c8d1dc-66bf-47c9-9eca-684b06ec3596/apply", "externalId" : "47c8d1dc-66bf-47c9-9eca-684b06ec3596", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7392364,-104.9848620" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Denver, Colorado, United States; 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Partner with banking partners", "domainKnowledge" : "Payments operations; Financial services; Escrow operations; Transaction operations; Foreign exchange (FX); Multi-currency transactions; Regulatory requirements; Banking requirements", "domainList" : [ "payments-operations", "financial-services", "escrow-operations", "transaction-operations", "foreign-exchange-fx", "multi-currency-transactions", "regulatory-requirements", "banking-requirements" ], "domainSpecificKnowledge" : [ "Payments operations", "Financial services", "Escrow operations", "Transaction operations", "Foreign exchange (FX)", "Multi-currency transactions", "Regulatory requirements", "Banking requirements" ], "toolProficiency" : [ "Microsoft Office", "NetSuite" ], "communicationSkills" : "Reporting; Insights; Root-cause analysis", "documentationSkills" : "SOP maintenance; Training material development; Operational documentation standards; Audit documentation", "continuousLearning" : "Continuous improvement; Operational scalability", "problemSolvingSkills" : "Issue resolution; Root-cause analysis", "outcomesObjectives" : "Ensure accurate, timely, and compliant execution of payments; Enhance outcomes through improvements", "qualificationsBasic" : "Bachelor’s degree in finance, accounting, economics, operations, or equivalent professional experience, FINRA Series 99 Operations Professional license required, 5+ years of experience in banking, payments, financial services, escrow, or transaction operations, 3+ years of people management experience, Expertise in payment processing, Expertise in reconciliations, Expertise in exception management, Expertise in operational risk controls, Proven ability to manage complex payment workflows, Proven ability to resolve issues under tight deadlines, Proven ability to ensure compliance with regulatory and banking requirements, Experience working with banking partners, Experience managing escalations tied to payment cutoffs and operational constraints, Working knowledge of foreign exchange (FX) processes, Working knowledge of multi-currency payment operations, Advanced proficiency in Microsoft Office, Familiarity with enterprise systems (e.g., ERP/CRM platforms such as NetSuite), Leadership skills, Communication skills, Stakeholder management skills, Highly organized, Detail-oriented, Driven by continuous improvement, Driven by operational scalability", "qualificationsPreferred" : "Leadership of managers and multi-team structures preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own and lead the end-to-end payments operations function, ensuring accurate, timely, and compliant execution of shareholder and closing-day payments, including governance of payment files, bank cutoffs, and SLA adherence. Lead, coach, and develop the Payments leadership team, including Payments Managers and the Manager of Payments Compliance, ensuring strong performance, staffing, and capability building. Establish and maintain robust operational controls covering payment validation, fraud prevention, documentation retention, and exception management for failed or delayed payments. Oversee reconciliation governance, ensuring breaks are analyzed, resolved promptly, and supported by complete audit documentation. Partner closely with internal stakeholders (Reconciliation, Client Services, Relationship Management, Product, and Banking partners) to resolve issues and drive continuous improvement. Provide oversight of FX-related operations, ensuring accurate instruction, execution readiness, and system configuration for multi-currency transactions. Deliver regular reporting and insights to senior leadership on operational performance, trends, and root-cause analysis, recommending improvements to enhance outcomes. Maintain and continuously improve SOPs, training materials, and operational documentation standards across the function. Ensure strong performance management practices across the team, including hiring, coaching, evaluations, and corrective actions when necessary. Requirements: Bachelor’s degree in finance, accounting, economics, operations, or equivalent professional experience. FINRA Series 99 Operations Professional license required. 5+ years of experience in banking, payments, financial services, escrow, or transaction operations. 3+ years of people management experience, ideally including leadership of managers and multi-team structures. Strong expertise in payment processing, reconciliations, exception management, and operational risk controls. Proven ability to manage complex payment workflows, resolve issues under tight deadlines, and ensure compliance with regulatory and banking requirements. Experience working with banking partners and managing escalations tied to payment cutoffs and operational constraints. Working knowledge of foreign exchange (FX) processes and multi-currency payment operations. Advanced proficiency in Microsoft Office and familiarity with enterprise systems (e.g., ERP/CRM platforms such as NetSuite). Strong leadership, communication, and stakeholder management skills with the ability to thrive in high-pressure environments. Highly organized, detail-oriented, and driven by continuous improvement and operational scalability. Benefits: Medical, dental, and vision coverage starting on day one 401(k) retirement plan with 4% company match Discretionary time off for flexibility and work-life balance Employer-paid life insurance with optional additional coverage Employee Assistance Program (EAP) for confidential support services Discounted pet insurance Fitness and wellness credit Pre-tax savings programs (dependent care, transportation, and flexible spending accounts) Salary range: $125,000 – $135,000 depending on experience Fully remote within the Continental United States (with occasional in-office presence if based near Denver) ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Director, Payments Operations. Skills: Payments operations, Leadership, Process improvement. Own and lead end-to-end payments operations function. Ensure accurate, timely, and compliant execution of shareholder", "postedDate" : "2026-06-12T14:48:52.839", "createdAt" : "2026-06-12T14:48:52.839", "lastUpdated" : "2026-06-15T23:51:17.405", "ingestTimestamp" : "2026-06-14T22:11:16.541", "mongoId" : "6a2cb20a74d8ee00a09df25f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 125000, "salaryAnnualMax" : 135000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Payment processing", "Reconciliations", "Exception management", "Operational risk controls", "FX processes", "Multi-currency payment operations", "Leadership", "Stakeholder management", "Payments operations", "Process improvement", "Payment workflows", "Issue resolution", "Compliance management", "Multi-currency transactions", "SOP maintenance", "Training material development", "Performance management", "Hiring", "Coaching", "Evaluations", "Financial services", "Escrow operations", "Transaction operations", "Foreign exchange (FX)", "Regulatory requirements", "Banking requirements", "FINRA Series 99 Operations Professional license", "Microsoft Office", "NetSuite" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 754.0528, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25250f74d8ee00a00e3df8", "title" : "IT Implementation Lead", "company" : "Multiverse", "industry" : "Engineering", "salary" : { "min" : 70000.0, "max" : 105000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for an IT Implementation Lead in London, UK, adjusted for lead seniority and the education industry." }, "location" : "London", "locations" : [ "London" ], "certifications" : [ "Prince2", "PMP", "Agile", "Scrum" ], "timestamp" : "2026-06-14T20:55:11.189", "fingerprint" : "f0508101896d0162646171ce377f78d06af2ed0d8265b1e7486eb5922a926e40", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/multiverse/ce3af672-5b06-45c6-8902-248be4fb37cf/application", "externalId" : "ce3af672-5b06-45c6-8902-248be4fb37cf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, Data, Tech", "professionalSkills" : [ "Technical programmes", "Stakeholder management", "Programme delivery", "Risk register", "Tooling strategy", "Workload planning" ], "hardSkillsList" : [ "Identity management", "Endpoint security", "Machine identity", "System integration", "Data protection" ], "softSkillsList" : [ "Leadership", "Calmness", "Decisiveness" ], "hardSkills" : [ { "name" : "Identity management", "level" : "intermediate" }, { "name" : "Endpoint security", "level" : "intermediate" }, { "name" : "Machine identity", "level" : "intermediate" }, { "name" : "System integration", "level" : "intermediate" }, { "name" : "Data protection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Calmness" }, { "name" : "Decisiveness" } ], "teamCollaboration" : "Cross-functional programmes; With Security; With Engineering; With Legal; With Finance; With People teams; With IT Systems Engineer", "projectManagementSkills" : [ "Programme management", "Scoping", "Planning", "RAID", "Post-implementation review", "Agile", "Scrum" ], "domainKnowledge" : "ISO 27001; Cyber Essentials Plus; GDPR; Data protection", "domainList" : [ "iso-27001", "cyber-essentials-plus", "gdpr", "data-protection" ], "domainSpecificKnowledge" : [ "ISO 27001", "Cyber Essentials Plus", "GDPR", "Data protection" ], "communicationSkills" : "Translate technical complexity; Programme reporting; Status communication", "documentationSkills" : "Write clear documentation", "problemSolvingSkills" : "Bring order to ambiguity", "specialRequirements" : "Basic DBS check, Enhanced DBS check, Children's Barred List check, Prohibition Order check", "qualificationsBasic" : "Track record of delivering technical programmes, Owned the plan, Excellent communicator, Understand IT security frameworks, Lived experience owning controls, Lived experience owning evidence, Lived experience owning audit readiness, Technically literate, Understand identity, Understand endpoint, Understand SaaS tooling, Highly organised, Write clear documentation, Hold self to high standard, Hold others to high standard, Calm under ambiguity, Decisive under ambiguity, Make the call, Communicate call clearly, Follow through", "qualificationsPreferred" : "Experience integrating systems, Experience integrating teams, M&A process experience, Prince2 qualification, PMP qualification, Agile qualification, Scrum qualification, Background in high-growth tech, Background in edtech, Exposure to GDPR, Data protection compliance experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity We're looking for an IT Implementation Lead to take ownership of the technical programmes that keep our Enterprise Technology function moving - and to be the steady hand that turns complex, cross-functional work into delivered outcomes. This is a delivery and stakeholder role, not a break-fix one. You'll own major programmes end-to-end - coordinating the technical specialists, keeping leadership informed, and making sure compliance and audit readiness are built in from day one. You won't need to write the automation yourself, but you'll be technical enough to challenge it, translate it, and hold the detail in a room full of engineers. You'll partner closely with our IT Systems Engineer, who provides the hands-on automation and integration depth behind the programmes you lead - you set the direction and own delivery; they build the solutions. You'll report directly to the Head of Enterprise Technology and work closely with Engineering, Security, Legal, Finance, and People teams. If you enjoy bringing order to ambiguity, moving programmes from idea to live, and being the person stakeholders trust to land things - this is the role for you. What You'll Do Drive our most critical technical programmes - Lead complex, cross-functional programmes from initiation through to delivery - a major identity platform consolidation, an endpoint security rollout, machine-identity work, and the integration of a recent acquisition are all live or imminent - Coordinate technical specialists, vendors, and implementation partners, holding everyone to scope, timeline, and quality - Run multiple programmes simultaneously without dropping the detail - scoping, planning, RAID, and post-implementation review Own compliance and certification - Own our ISO 27001 and Cyber Essentials Plus work streams - controls, evidence, and audit readiness maintained to a high standard year-round, not just at audit time - Build compliance into delivery from the start, so programmes ship secure and evidenced rather than retrofitted - Work with Security and the wider business to keep our risk register and controls current Keep stakeholders aligned and the function visible - Be the clear, reliable bridge between technical delivery and the business - translating complexity for Engineering, Legal, Finance, People, and leadership without losing the substance - Own programme reporting and status communication, calibrated to the audience - from working-level detail to executive one-pagers - Lead tooling strategy and rationalisation initiatives, working with department leads to reduce complexity and realise cost savings across the business - Support the Head of Enterprise Technology in planning and prioritising the team's workload as the function scales What You'll Bring We value different perspectives and a variety of backgrounds. Delivery rigour matters, but we care just as much about your mindset - the way you bring order to complexity, the calm you hold under pressure, and your instinct for keeping people aligned. We'd love to hear from you if: - You have a strong track record of delivering technical or IT programmes end-to-end in a scaling organisation - you've owned the plan, not just contributed to it - You're an excellent communicator who can hold your own with senior stakeholders and translate technical complexity in either direction - You understand IT security frameworks - particularly ISO 27001 - and have lived experience of owning controls, evidence, and audit readiness - You're technically literate enough to be credible with engineers - you understand identity, endpoint, and SaaS tooling well enough to challenge and coordinate, even if you're not the one building it - You're highly organised, write clear documentation, and hold yourself and others to a high standard without being prompted - You're calm and decisive under ambiguity - you make the call, communicate it clearly, and follow through Bonus points (but not required) for: - Experience integrating systems and teams through an M&A process - A recognised project or programme qualification (Prince2, PMP, Agile / Scrum) - A background in high-growth tech or edtech environments - Exposure to GDPR and data protection compliance in a technology context - Familiarity with modern identity, MDM, and endpoint security platforms What We Offer - A genuinely high-impact role - you'll own programmes that touch the whole business, not just tickets in a queue - A lean, collaborative team where your judgement is trusted and your work is visible - The chance to shape how Enterprise Technology delivers and scales at a fast-growing edtech company Benefits - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.", "summaryDescription" : "IT Implementation Lead at Multiverse", "postedDate" : "2026-06-11T18:42:12.090", "createdAt" : "2026-06-11T18:42:12.090", "lastUpdated" : "2026-06-14T20:55:11.189", "ingestTimestamp" : "2026-06-11T18:42:12.090", "mongoId" : "6a25250f74d8ee00a00e3df8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Identity management", "Endpoint security", "Machine identity", "System integration", "Data protection", "Leadership", "Calmness", "Decisiveness", "Technical programmes", "Stakeholder management", "Programme delivery", "Risk register", "Tooling strategy", "Workload planning", "Programme management", "Scoping", "Planning", "RAID", "Post-implementation review", "Agile", "Scrum", "ISO 27001", "Cyber Essentials Plus", "GDPR", "Prince2", "PMP" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "engineering", "dataQualityScore" : 1.0, "_score" : 753.7918, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "EdTech" }, { "id" : "6a2c5f3974d8ee00a08ea0b8", "title" : "Implementation Manager", "company" : "MediaValet", "salary" : { "min" : 60000.0, "max" : 70000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Western Canada - Remote", "locations" : [ "Western Canada - Remote" ], "timestamp" : "2026-06-14T19:10:13.185", "fingerprint" : "9efa5652198debe6dec01318ce8ffc1553c04cf372c5cc33e6cb9bab34e84335", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.mediavalet.com/careers?gh_jid=4246842009", "externalId" : "4246842009", "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Ireland", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer success", "Value realization", "Customer retention", "Customer satisfaction" ], "majorSkills" : "Customer onboarding, Digital Asset Management, Platform implementation", "majorSkillsList" : [ "Customer onboarding", "Digital Asset Management", "Platform implementation" ], "coreResponsibilities" : "Lead platform implementation, Manage customer onboarding, Manage timelines, Manage technical migrations, Manage stakeholder communications, Define client goals, Meet client goals", "teamCollaboration" : "Sales; Engineering; Data Services; Customer Success teams", "projectManagementSkills" : [ "Manage timelines" ], "domainKnowledge" : "Digital Asset Management", "domainList" : [ "digital-asset-management" ], "domainSpecificKnowledge" : [ "Digital Asset Management" ], "communicationSkills" : "Stakeholder communications", "outcomesObjectives" : "Customer satisfaction; Long-term retention", "qualificationsBasic" : "Customer onboarding, Manage timelines, Technical migrations, Stakeholder communications, Define client goals, Meet client goals", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Do you love translating complexity into clarity and turning ambitious goals into action? We’re looking for an Implementation Manager to join us at MediaValet, remote in Ireland! In this role, you’ll lead the implementation of our Digital Asset Management (DAM) platform for a diverse range of customers—managing timelines, technical migrations, and stakeholder communications. You’ll be the trusted guide through onboarding, ensuring every client’s goals are clearly defined and successfully met. Your work will have a direct impact on customer satisfaction and long-term retention. This role reports to the Director of Customer Operations and works cross-functionally with our Sales, Engineering, Data Services, and Customer Success teams. Key Responsibilities: Customer Onboarding there’s plenty of food, shops and walkable areas around; and it’s close to transit. Home for the Holidays: We shut down operations between December 25th and January 1st every year to allow people to spend time with their families (and not use up vacation time) - and have done so since MediaValet was founded in 2010. Family Focused: We’re committed to providing a career that’s family-friendly and have the parental support and leave programs to back that up. Committed to Diversity & Inclusion: Our diverse backgrounds, skills, abilities and experiences make us stronger. We work hard to make MediaValet a place where everyone is valued, heard and respected. Compensation: €60K - €70K base salary + 15% on-target commissions", "summaryDescription" : "Implementation Manager at MediaValet. Skills: Customer onboarding, Digital Asset Management, Platform implementation. Lead platform implementation. Manage customer onboarding", "postedDate" : "2026-06-12T22:27:15.078", "createdAt" : "2026-06-12T22:27:15.078", "lastUpdated" : "2026-06-14T19:10:13.185", "ingestTimestamp" : "2026-06-12T22:27:15.078", "mongoId" : "6a2c5f3974d8ee00a08ea0b8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Customer onboarding", "Digital Asset Management", "Platform implementation", "Customer success", "Value realization", "Customer retention", "Customer satisfaction", "Manage timelines" ], "skillCount" : 8, "jobCategory" : "customer-service", "jobSubcategory" : "customer-experience", "dataQualityScore" : 0.8888889, "_score" : 747.2278, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c92db74d8ee00a0986ae5", "title" : "Genesys Platform Program Lead", "company" : "Chime Financial, Inc", "industry" : "FinTech", "salary" : { "min" : 138000.0, "max" : 190000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-15T14:01:37.553", "fingerprint" : "d31043518166131870a39e52d6d404826b294c82bc8705a4944403489af5103d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/chime/jobs/8584112002?gh_jid=8584112002", "externalId" : "8584112002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Genesys Cloud CX, AI, IVR, Terraform", "professionalSkills" : [ "Solution architecture", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Process management", "Continuous improvement" ], "hardSkillsList" : [ "Platform configuration", "Platform governance", "Platform integration" ], "hardSkills" : [ { "name" : "Platform configuration", "level" : "intermediate" }, { "name" : "Platform governance", "level" : "intermediate" }, { "name" : "Platform integration", "level" : "intermediate" } ], "majorSkills" : "Genesys Platform, Cloud CX, Platform architecture, Vendor relationship", "majorSkillsList" : [ "Genesys Platform", "Cloud CX", "Platform architecture", "Vendor relationship" ], "coreResponsibilities" : "Own solution architecture, Define platform configuration, Define platform integration, Define platform governance, Review architectural decisions, Validate alignment with standards, Lead Genesys initiatives, Integrate AI platforms, Redesign IVR, Translate requirements, Align delivery tracks", "teamCollaboration" : "Systems Implementer; Managed Services Provider; Engineering teams; Operations teams", "domainKnowledge" : "Contact center; CCaaS; Financial services; Regulated industry", "domainList" : [ "contact-center", "ccaas", "financial-services", "regulated-industry" ], "domainSpecificKnowledge" : [ "Contact center", "CCaaS", "Financial services", "Regulated industry" ], "toolProficiency" : [ "Genesys", "Zendesk", "NICE IEX", "Okta", "SCIM", "Terraform" ], "outcomesObjectives" : "Ensure migration lands correctly; Operate platform at best; Prevent complexity accumulation", "qualificationsBasic" : "Genesys Platform Lead, Genesys Cloud CX, CRM integration, WFM integration, Identity systems integration, Vendor relationship management, CCaaS experience, Financial services experience, Regulated industry experience", "qualificationsPreferred" : "Zendesk familiarity, NICE IEX familiarity, Okta/SCIM familiarity, Bot/AI background, Terraform-based Genesys configuration", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About the role Chime is undergoing one of the most significant transformations in our member support history by migrating our enterprise contact center to Genesys Cloud CX. We are seeking a Genesys Platform Lead to serve as the internal authority for this platform: ensuring the migration lands correctly and the platform continues to operate at its best long after launch. This is not a build-and-hand-off engagement; the role serves as an ongoing \"watchtower\" – accountable for correct configuration, rigorous governance, and continuous improvement. The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to Own the solution architecture for Genesys Cloud CX — defining how it's configured, integrated with our CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate over time. Be the internal reviewer for every significant architectural decision made by our Systems Implementer and Managed Services Provider, validating that what gets built actually aligns with Chime's standards and long-term operating model. Lead our most complex Genesys initiatives — from new AI platform integrations to major IVR redesigns — translating business and CX requirements into technically sound platform designs and keeping delivery tracks aligned across Engineering, SI, and MSP. Own the Genesys vendor relationship on behalf of Operations experience with CCaaS migrations; familiarity with Zendesk, NICE IEX, Okta/SCIM, or bot/AI integrations; background in financial services or regulated industries; or experience with Terraform-based Genesys configuration. #LI-MM1 #LI-Remote A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N. A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees \uD83C\uDFE2 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. \uD83D\uDCBB In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute \uD83D\uDCB0 Competitive salary based on experience ✨ 401k match plus great medical, dental, vision, life, and disability benefits \uD83C\uDFDD Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off \uD83E\uDEC2 1% of your time off to support local community organizations of your choice \uD83D\uDC5F Annual wellness stipend to use towards eligible wellness related expenses \uD83D\uDC76 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents \uD83D\uDC6A Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. \uD83C\uDF89 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! \uD83D\uDC9A A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.", "summaryDescription" : "Genesys Platform Program Lead at Chime Financial, Inc. Skills: Genesys Platform, Cloud CX, Platform architecture, Vendor relationship. Own solution architecture. Define platform configuration", "postedDate" : "2026-06-14T08:30:35.632", "createdAt" : "2026-06-14T08:30:35.632", "lastUpdated" : "2026-06-15T14:01:37.553", "ingestTimestamp" : "2026-06-14T08:30:35.632", "mongoId" : "6a2c92db74d8ee00a0986ae5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 138000, "salaryAnnualMax" : 190000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Platform configuration", "Platform governance", "Platform integration", "Genesys Platform", "Cloud CX", "Platform architecture", "Vendor relationship", "Solution architecture", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Process management", "Continuous improvement", "Contact center", "CCaaS", "Financial services", "Regulated industry", "Genesys", "Zendesk", "NICE IEX", "Okta", "SCIM", "Terraform" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 743.7113, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ebfe374d8ee00a0e9c2d7", "title" : "Team Lead, Data Platform", "company" : "Augury", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Data Platform Team Lead in Bengaluru, India, adjusted for the technology industry and company size." }, "location" : "Bengaluru India", "locations" : [ "Bengaluru India" ], "timestamp" : "2026-06-16T05:13:29.971", "fingerprint" : "d16cfa153bc11b2c6ff9e16bbcd8e374792b9e04224239b3bacefc9fc44f29b8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.augury.com/careers/8591141002?gh_jid=8591141002", "externalId" : "8591141002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "rawDescription" : "Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together. Our Data Intelligence Hub (DIH) is building the next-generation Industrial Data Intelligence platform: a contextual layer that connects machine health, operational, maintenance, engineering, and enterprise data on top of a site Digital Twin backbone. This foundation powers agentic, AI-native experiences that help users explore their sites, answer complex questions, and make better decisions in one place. You will lead the Data Platform team within DIH, responsible for building robust, scalable data services and pipelines that power our products, digital twins, and AI agents. This is a hands-on engineering leadership role. You are first and foremost a strong software engineer with deep experience in data-intensive systems—not a traditional ETL/BI data engineer. You will build and lead a new Data Platform team in India, setting the technical bar for production-grade systems with strong standards for software design, reliability, scalability, and testing. A Day In Your Life Lead and grow a team of ~5 Software Engineers in India, providing technical direction, coaching, and hands-on contribution (~30–50%). Own the technical vision and roadmap for DIH’s data platform in India, in close partnership with DIH leadership in Israel. Design and evolve scalable, data-centric backend services and pipelines that support Digital Twin and AI/agentic use cases. Set a high engineering bar for the team: clean code, testing, observability, and strong ownership culture. Technical Leadership & Architecture Own the architecture and long-term evolution of DIH data services and pipelines built in India. Define and enforce data modeling standards (raw / modeled / aggregate layers, e.g., Bronze/Silver/Gold) across DIH systems. Make key architectural decisions across storage, lakehouse, and streaming systems (e.g., Databricks, Kafka), including trade-offs in cost, latency, and correctness. Lead design reviews and guide engineers through complex distributed systems and data pipeline decisions. Production Data Systems Build end-to-end data pipelines from raw industrial events to validated, modeled, and aggregated datasets powering products and AI agents. Ensure pipelines are incremental, idempotent, and resilient to duplicates, late events, and schema changes. Design time-based aggregations and event-time correctness (watermarks, backfills, reprocessing). Model key industrial relationships (machines, sensors, factories, work orders, tenants) to support analytics and AI/graph-style queries. Ensure systems are observable and reliable in production (metrics, logging, tracing, data quality checks). Streaming, Scale & Reliability Build systems that scale to high-volume industrial data workloads (hundreds of TB, millions of events/hour). Design streaming and event-driven systems with proper consumer patterns (idempotency, replay, lag monitoring). Make pragmatic trade-offs across partitioning, MERGE vs append-only, backfills, and cost vs performance. Ensure multi-tenant isolation and correctness across schemas, keys, and access patterns. AI-Native & Cross-Functional Collaboration Partner with DIH and AI/ML teams to make data models and pipelines agent-ready (structured schemas, deterministic outputs, tool-friendly queries). Help design data interfaces and tools used by AI agents to answer complex industrial questions with traceability and correctness. Collaborate with Product and Engineering to translate requirements into scalable data architectures. Represent the India team in cross-functional and cross-region forums. Team Leadership & Culture Hire, onboard, and develop strong data engineers in India. Coach engineers on system design, data modeling, testing, and production ownership. Build a culture of accountability, engineering excellence, and continuous improvement. Drive effective distributed collaboration across India and Israel teams. What You Bring 8+ years software engineering experience building backend or data-intensive systems in production environments. 3+ years in a Tech Lead / Team Lead role, including design ownership and technical mentorship. Strong Python engineering skills with production-grade system design experience. Deep SQL and data modeling expertise, including schema design, aggregations, and event-time systems. Experience building incremental, idempotent pipelines handling duplicates, late data, and backfills. Experience with cloud platforms and modern data stack (e.g., AWS/GCP/Azure, Databricks, Spark, Kafka, BigQuery, etc.). Strong experience operating production systems and debugging data issues (missing data, incorrect aggregates, performance issues). Strong communication skills working with distributed international teams. Nice to Have Industrial / IoT / digital twin experience. Knowledge graph or complex relational modeling experience. Experience with AI/LLM systems (RAG, agents, tool use). Experience building new teams or engineering charters in India or globally. Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees. Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.", "summaryDescription" : "Team Lead, Data Platform at Augury", "postedDate" : "2026-06-14T19:04:24.127", "createdAt" : "2026-06-14T19:04:24.127", "lastUpdated" : "2026-06-16T05:13:29.971", "ingestTimestamp" : "2026-06-14T19:04:24.127", "mongoId" : "6a2ebfe374d8ee00a0e9c2d7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 742.93097, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce9d152beec4dd3d7a2f18", "title" : "Director of Payment Operations and Financial Services", "company" : "Vagaro", "industry" : "Technology", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Director of Payment Operations and Financial Services in Pleasanton, CA, adjusted for the SaaS industry and director-level seniority." }, "location" : "Pleasanton, CA", "locations" : [ "Pleasanton", "CA" ], "timestamp" : "2026-06-16T01:04:25.597", "fingerprint" : "5eb0fcbff58f584c54835982d948ffc03eb644ce160cf24b257878c28184d334", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://vagaro.breezy.hr/p/91a488c518dc-director-of-payment-operations-and-financial-services", "externalId" : "91a488c518dc", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pleasanton", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.6624312,-121.8746789" } ], "locationText" : "Pleasanton, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "workSiteFlexibility" : "Onsite", "rawDescription" : "Vagaro", "summaryDescription" : "Director of Payment Operations and Financial Services at Vagaro", "createdAt" : "2026-06-14T21:02:37.955", "lastUpdated" : "2026-06-16T01:04:25.597", "ingestTimestamp" : "2026-06-14T21:02:37.955", "mongoId" : "69ce9d152beec4dd3d7a2f18", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "_score" : 742.7087, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "69c94a889bc74574cbbb5193", "title" : "Program Manager, Payment Business Operations", "company" : "Amazon Japan G. K.", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, consumerpayments", "salary" : { "min" : 9500000.0, "max" : 1.4E7, "currency" : "JPY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Program Manager, Payment Business Operations in Tokyo, Japan, adjusted for mid-seniority and e-commerce industry at a large tech company." }, "location" : "Tokyo, JPN", "locations" : [ "Tokyo, JPN" ], "timestamp" : "2026-06-15T02:53:20.724", "fingerprint" : "8f5e5f02cdf6d025513d654cc509f177873edd2772b098191a344d58d0f4f01d", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3199089/apply", "externalId" : "7a22fb35-854d-4b43-80c8-195051ad45ea", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tokyo", "country" : "Japan", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "35.6768601,139.7638947" } ], "locationText" : "Tokyo, Japan", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Operational excellence", "Business case", "Requirements proposal" ], "hardSkillsList" : [ "Issue triage", "Issue tracking", "Escalation reduction", "Compliance handling" ], "hardSkills" : [ { "name" : "Issue triage", "level" : "intermediate" }, { "name" : "Issue tracking", "level" : "intermediate" }, { "name" : "Escalation reduction", "level" : "intermediate" }, { "name" : "Compliance handling", "level" : "intermediate" } ], "majorSkills" : "Program management, Cross-functional collaboration, Vendor management, Operational improvements", "majorSkillsList" : [ "Program management", "Cross-functional collaboration", "Vendor management", "Operational improvements" ], "coreResponsibilities" : "Serve as a primary point of contact for, Triage operational trouble tickets, Track operational trouble tickets, Drive issues to resolution, Communicate status updates to relevant stakeholders, Act as an operational backbone for the team, Facilitate team workflows, Remove team blockers, Provide hands-on support to ensure team initiatives progress, Identify opportunities to reduce escalations, Improve operational processes, Propose scalable solutions, Implement scalable solutions, Serve as a primary point of contact for, Coordinate with external payment partners on regulatory inquiries, Coordinate with internal stakeholders on regulatory inquiries, Ensure accurate understanding of compliance-related questions, Ensure appropriate handling of compliance-related questions, Serve as a point of contact for external, Address operational inquiries from external payment partners, Coordinate on day-to-day matters with external payment partners, Ensure smooth collaboration with external payment partners, Uphold service quality standards, Uphold customer experience standards", "teamCollaboration" : "Cross-functional collaboration; Internal customers; External payment partners; Internal stakeholders", "projectManagementSkills" : [ "Program management", "Project management" ], "domainKnowledge" : "Payment partners; Credit card gateways; Acquirers; Co-branded credit cards; Private label cards; Foreign exchange programs; Payments platform; Payment offerings; Regulatory requirements", "domainList" : [ "payment-partners", "credit-card-gateways", "acquirers", "co-branded-credit-cards", "private-label-cards", "foreign-exchange-programs", "payments-platform", "payment-offerings", "regulatory-requirements" ], "domainSpecificKnowledge" : [ "Payment partners", "Credit card gateways", "Acquirers", "Co-branded credit cards", "Private label cards", "Foreign exchange programs", "Payments platform", "Payment offerings", "Regulatory requirements" ], "communicationSkills" : "Status updates; Business case; Requirements proposal", "problemSolvingSkills" : "Issue resolution; Problem identification; Analytical decision-making", "outcomesObjectives" : "Drive operational excellence; Advocate for customer experience improvement projects; Ensure smooth collaboration; Uphold service quality; Uphold customer experience standards", "qualificationsBasic" : "3+ years of program or project management experience, Experience working cross functionally with tech and non-tech teams, Experience using data and metrics to determine and drive improvements, Experience working with and managing third party vendors, Fluency in Japanese and business-level English communication skills (verbal and written)", "qualificationsPreferred" : "Experience working in e-commerce / retail / supply chain / financial services business", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you passionate about customer experience? Can you help drive operational performance and have a track record of contributing on key initiatives? Are you successful at influencing others to deliver when faced with competing priorities? Are you comfortable serving as a point of contact for external partners while primarily driving internal operational excellence? Payment Business Operations manages relationships with 50+ payment partners worldwide, including credit card gateways and acquirers, co-branded credit cards, private label cards, foreign exchange programs, and more. The Business Operations team supports the larger payments platform, working closely with product management, software development, and technical operations. Locally, Payments Business Operations works closely with internal clients such as Customer Service, Finance, Accounting, and Fraud, as well as third-party partners and banks relied upon to process payments. This team facilitates the local operational relationship with third-party payment partners, advocating for customer experience and applying operational improvements. Additionally, this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who put customers first! The Business Operations Program Manager is responsible for driving operational excellence within payments, with a primary focus on internal operations and cross-functional collaboration. This role will partner with internal customers to identify points of friction, build a business case, propose requirements, and advocate for customer experience improvement projects. The ideal candidate is a motivated self-starter who can work independently in a fast-paced, ambiguous environment with limited supervision. You are a fast learner who can quickly absorb the nuances of Amazon's varied payment offerings and the behavior of Amazon's internal systems. You are analytical in your decision-making, with a demonstrated ability to drive issues to completion. Experience in the banking or payments industry is preferred. Key job responsibilities - Operational Issue Management: Serve as a primary point of contact for operational trouble tickets, triaging, tracking, and driving issues to resolution in a timely manner while communicating status updates to relevant stakeholders. - Cross-functional Team Support: Act as an operational backbone for the team by facilitating workflows, removing blockers, and providing hands-on support to ensure the team's various initiatives and ongoing responsibilities progress smoothly and efficiently. - Process Improvement: Identify opportunities to reduce escalations and improve operational efficiency; propose and implement scalable solutions in collaboration with internal and external stakeholders. - Regulatory Issue Management: Serve as a primary point of contact for inquiries related to regulatory requirements, coordinating with external payment partners and internal stakeholders to ensure accurate understanding and appropriate handling of compliance-related questions. - External Partner Engagement: Serve as a point of contact for external payment partners, addressing operational inquiries and coordinating on day-to-day matters to ensure smooth collaboration and uphold service quality and customer experience standards. About the team Visit Business Introduction and Employee Interviews 6909368051 Basic Qualifications: - 3+ years of program or project management experience - Bachelor's degree or equivalent - Experience working cross functionally with tech and non-tech teams - Experience using data and metrics to determine and drive improvements - Experience working with and managing third party vendors - Fluency in Japanese and business-level English communication skills (verbal and written) Preferred Qualifications: - Experience working in e-commerce / retail / supply chain / financial services business Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Program Manager, Payment Business Operations at Amazon Japan G. K.. Skills: Program management, Cross-functional collaboration, Vendor management, Operational improvements. Serve as a primary point of contact for. Triage operational trouble tickets", "postedDate" : "2026-06-13T03:54:42.704", "createdAt" : "2026-06-13T03:54:42.704", "lastUpdated" : "2026-06-15T02:53:20.724", "ingestTimestamp" : "2026-06-13T03:54:42.704", "mongoId" : "69c94a889bc74574cbbb5193", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3199089/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Issue triage", "Issue tracking", "Escalation reduction", "Compliance handling", "Program management", "Cross-functional collaboration", "Vendor management", "Operational improvements", "Operational excellence", "Business case", "Requirements proposal", "Project management", "Payment partners", "Credit card gateways", "Acquirers", "Co-branded credit cards", "Private label cards", "Foreign exchange programs", "Payments platform", "Payment offerings", "Regulatory requirements" ], "skillCount" : 21, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 740.0887, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cce7274d8ee00a0a2c2cb", "title" : "Lead Platform Security Engineer", "company" : "HDR", "industry" : "Technology", "salary" : { "min" : 102410.0, "max" : 182875.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Multiple Locations", "locations" : [ "Multiple Locations" ], "certifications" : [ "CISSP", "CCSP", "CISM", "VMware advanced certification" ], "timestamp" : "2026-06-16T06:43:42.186", "fingerprint" : "8f4fc1fcb69bb91c93df1c3e78cc37920ecc203491fb36bba56cd525d017a771", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=783261", "externalId" : "783261", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Folsom", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.0093353,-105.2660699" }, { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7392364,-104.9848620" }, { "city" : "Englewood", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.6482059,-104.9879641" }, { "city" : "Minneapolis", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.9772995,-93.2654692" }, { "city" : "St. Paul", "state" : "Minnesota", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.9497487,-93.0931028" }, { "city" : "Pennington", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.3281213,-74.7909992" }, { "city" : "Woodcliff Lake", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0234304,-74.0665297" }, { "city" : "Olympia", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.0451022,-122.8950075" } ], "locationText" : "Folsom, Colorado, United States; Denver, Colorado, United States; Englewood, Colorado, United States; Minneapolis, Minnesota, United States; St. Paul, Minnesota, United States; Pennington, New Jersey, United States; Woodcliff Lake, New Jersey, United States; Olympia, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "VMware vSphere, NSX, Aria suite, VKS, HCX, Azure, AWS", "professionalSkills" : [ "Platform security engineering", "Architecture decisions", "Risk appetite", "Control effectiveness", "Automation adoption", "Policy-as-code", "Continuous compliance", "Workload protection", "High-risk changes", "Architectural exceptions", "Control deviations", "Career development", "Security engineering capability" ], "hardSkillsList" : [ "Identity management", "Segmentation", "Hardening", "Privileged access", "Compliance guardrails", "Secure platform adoption", "Network controls", "Encryption", "Workload protection" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Identity management", "level" : "intermediate" }, { "name" : "Segmentation", "level" : "intermediate" }, { "name" : "Hardening", "level" : "intermediate" }, { "name" : "Privileged access", "level" : "intermediate" }, { "name" : "Compliance guardrails", "level" : "intermediate" }, { "name" : "Secure platform adoption", "level" : "intermediate" }, { "name" : "Network controls", "level" : "intermediate" }, { "name" : "Encryption", "level" : "intermediate" }, { "name" : "Workload protection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Platform security engineering, VCF ecosystem, Hybrid cloud security", "majorSkillsList" : [ "Platform security engineering", "VCF ecosystem", "Hybrid cloud security" ], "coreResponsibilities" : "Define technical roadmap for platform security engineering, Establish enterprise patterns for segmentation, Establish enterprise patterns for identity, Establish enterprise patterns for hardening, Establish enterprise patterns for privileged access, Establish enterprise patterns for compliance guardrails, Establish enterprise patterns for secure platform service adoption, Lead architecture decisions across core and adjacent VCF, Serve as senior escalation point for critical security, Serve as senior escalation point for platform risks, Serve as senior escalation point for design tradeoff, Partner with Infrastructure Platform leadership, Partner with Cybersecurity leadership, Align platform controls with enterprise policy, Align platform controls with risk appetite, Align platform controls with regulatory obligations, Define measurable standards for control effectiveness, Define measurable standards for compliance evidence, Define measurable standards for exception management, Define measurable standards for operational security maturity, Lead adoption of automation, Lead adoption of policy-as-code, Lead adoption of continuous compliance capabilities, Guide secure integration of public cloud security practices, Review high-risk changes, Approve architectural exceptions, Approve control deviations affecting platform security, Mentor senior engineers, Shape career development, Build security engineering capability across the platform organization", "teamCollaboration" : "Infrastructure Platform leadership; Cybersecurity leadership; Cross-functional initiatives", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "VCF ecosystem; Hybrid cloud security; Zero trust architecture; Security reference architecture; Public cloud security", "domainList" : [ "vcf-ecosystem", "hybrid-cloud-security", "zero-trust-architecture", "security-reference-architecture", "public-cloud-security" ], "domainSpecificKnowledge" : [ "VCF ecosystem", "Hybrid cloud security", "Zero trust architecture", "Security reference architecture", "Public cloud security" ], "toolProficiency" : [ "HCX", "Live Recovery" ], "communicationSkills" : "Technical risk presentation; Control posture presentation; Roadmap decisions presentation", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "specialRequirements" : "On-call flexibility, Reachable during off-hours", "qualificationsBasic" : "Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or related or equivalent practical experience, Minimum 8 years of progressive experience in infrastructure security, platform engineering, cloud security, or security architecture, Deep expertise in VMware vSphere, NSX, and platform-native security control design, Demonstrated leadership in hybrid cloud security, compliance engineering, or enterprise platform security architecture, Experience with regulatory or control-based environments and translating policy into enforceable technical standards, Proven experience leading cross-functional initiatives involving infrastructure, security, architecture, operations, and audit stakeholders, Advanced automation and security engineering experience in enterprise-scale environments", "qualificationsPreferred" : "Expert-level experience with VCF ecosystem components beyond core virtualization, including Aria suite, VKS, NSX Advanced Load Balancer, HCX, Live Recovery, or comparable platform services, Experience establishing cloud security standards for Azure and/or AWS in a hybrid operating model, Experience with zero trust architecture, continuous compliance, and security reference architecture development, Experience presenting technical risk, control posture, and roadmap decisions to senior leadership", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. Define and own the technical roadmap for platform security engineering across the VCF ecosystem. Establish enterprise patterns for segmentation, identity, hardening, privileged access, compliance guardrails, and secure platform service adoption. Lead architecture decisions across core and adjacent VCF tools, including NSX, vDefend, Aria Operations, Aria Automation, VKS, HCX, recovery tooling, and cloud-connected platform capabilities. Serve as the senior escalation point for critical security incidents, platform risks, and design tradeoff decisions. Partner with Infrastructure Platform leadership and Cybersecurity leadership to align platform controls with enterprise policy, risk appetite, and regulatory obligations. Define measurable standards for control effectiveness, compliance evidence, exception management, and operational security maturity. Lead the adoption of automation, policy-as-code, and continuous compliance capabilities to reduce manual effort and improve control consistency. Guide secure integration of public cloud security practices, including identity, posture management, network controls, logging, encryption, and workload protection. Review and approve high-risk changes, architectural exceptions, and control deviations affecting platform security. Mentor senior engineers, shape career development, and build security engineering capability across the platform organization. Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity. Preferred Qualifications Expert-level experience with VCF ecosystem components beyond core virtualization, including Aria suite, VKS, NSX Advanced Load Balancer, HCX, Live Recovery, or comparable platform services. Experience establishing cloud security standards for Azure and/or AWS in a hybrid operating model. Experience with zero trust architecture, continuous compliance, and security reference architecture development. Experience presenting technical risk, control posture, and roadmap decisions to senior leadership. CISSP, CCSP, CISM, VMware advanced certification, or equivalent senior-level certifications. Required Qualifications Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or related field; or equivalent practical experience. Minimum 8 years of progressive experience in infrastructure security, platform engineering, cloud security, or security architecture. Deep expertise in VMware vSphere, NSX, and platform-native security control design. Demonstrated leadership in hybrid cloud security, compliance engineering, or enterprise platform security architecture. Strong experience with regulatory or control-based environments and translating policy into enforceable technical standards. Proven experience leading cross-functional initiatives involving infrastructure, security, architecture, operations, and audit stakeholders. Advanced automation and security engineering experience in enterprise-scale environments. #LI-KV1 We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.)%0AFolsom, CA; Denver, CO; Englewood, CO: %24112,651 – %24160,930%0AMinneapolis, MN; St. Paul, MN: %24107,531 – %24153,615%0APennington, NJ: %24117,771 – %24168,245%0AWoodcliff Lake, NJ: %24128,013 – %24182,875%0AOlympia, WA: %24102,410 – %24146,300", "summaryDescription" : "Lead Platform Security Engineer at HDR. Skills: Platform security engineering, VCF ecosystem, Hybrid cloud security. Define technical roadmap for platform security engineering. Establish enterprise patterns for segmentation", "createdAt" : "2026-06-14T19:58:59.117", "lastUpdated" : "2026-06-16T06:43:42.186", "ingestTimestamp" : "2026-06-14T19:58:59.117", "mongoId" : "6a2cce7274d8ee00a0a2c2cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 102410, "salaryAnnualMax" : 182875, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Identity management", "Segmentation", "Hardening", "Privileged access", "Compliance guardrails", "Secure platform adoption", "Network controls", "Encryption", "Workload protection", "Leadership", "Platform security engineering", "VCF ecosystem", "Hybrid cloud security", "Architecture decisions", "Risk appetite", "Control effectiveness", "Automation adoption", "Policy-as-code", "Continuous compliance", "High-risk changes", "Architectural exceptions", "Control deviations", "Career development", "Security engineering capability", "Roadmap planning", "Zero trust architecture", "Security reference architecture", "Public cloud security", "CISSP", "CCSP", "CISM", "VMware advanced certification", "HCX", "Live Recovery" ], "skillCount" : 34, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 739.2983, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c9d8674d8ee00a099c673", "title" : "Team Lead, Payment Experience, Americas", "company" : "Flywire", "industry" : "Financial Services", "salary" : { "min" : 55000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-15T03:21:55.635", "fingerprint" : "00efa17f76833bea4740774b1965049f1761eac4bdce6510f58d03d555566ac2", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Flywire1/744000131896879-team-lead-payment-experience-americas", "externalId" : "744000131896879", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Payment enablement", "Software delivery", "Client management", "Payment processing", "Value realization", "Customer retention", "Customer satisfaction", "Troubleshooting", "Process optimization", "Scaling operations" ], "hardSkillsList" : [ "Data analysis" ], "softSkillsList" : [ "Cultural awareness" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Cultural awareness" } ], "majorSkills" : "Payment experience, Customer support leadership, Payer support", "majorSkillsList" : [ "Payment experience", "Customer support leadership", "Payer support" ], "coreResponsibilities" : "Provide solutions to complex issues for payers, Be the escalation point for teammates, Serve as a content expert for Flywire payment, Be the voice of payers within Flywire, Escalate insight within the Client & Payment Experience, Design the regional Payment Experience team directions, Make plan to optimise our process, Drive efficiency and scaling of manual work, Manage the team’s daily operations, Manage projects execution, Support team members in reaching team goals, Support team members in personal development, Handle regular team administrative tasks, Create monthly schedules for live contact support, Create schedules for scheduled tasks, Provide weekly updates, Conduct training, Conduct quality review, Be the main representative for regional Payment Experience, Maintain connection with Regional CPE Team, Maintain connection with other regional stakeholders, Prepare regional related new launch material, Prepare training material, Track impact for the related change", "teamCollaboration" : "Liaise with Client & Payment Experience Managers; Liaise with other regional team leads; Liaise with Central Service team; Liaise with all departments; Work with the CPE Managers; Connection with Regional CPE Team; Connection with other regional stakeholders", "domainKnowledge" : "Flywire payment offerings; Flywire products; Global payments; Higher education payments; Healthcare payments; Travel payments; B2B payments; Payment methods; Payment network; Payment platform", "domainList" : [ "flywire-payment-offerings", "flywire-products", "global-payments", "higher-education-payments", "healthcare-payments", "travel-payments", "b2b-payments", "payment-methods", "payment-network", "payment-platform" ], "domainSpecificKnowledge" : [ "Flywire payment offerings", "Flywire products", "Global payments", "Higher education payments", "Healthcare payments", "Travel payments", "B2B payments", "Payment methods", "Payment network", "Payment platform" ], "toolProficiency" : [ "Zendesk", "Google Workspace", "Banking back offices", "Partner back offices", "Looker" ], "communicationSkills" : "Written communication; Verbal communication; International communication", "problemSolvingSkills" : "Troubleshoot any aspect of payer's problems; Root cause analysis", "outcomesObjectives" : "Help our payers through a 'frictionless' experience; Optimise our process; Drive efficiency and scaling of manual work", "qualificationsBasic" : "4+ years in customer support, Informally leading or mentoring teammates, Excellent written and verbal English, Customer oriented mindset, Able to listen, understand, and find a solution, Comfortable with multi-tasking, Able to work under intense pace, Take ownership & accountability, Great attention to details, Sensitive to issues or potential issues, Proactively seek for solutions, Analytical skill, Able to use data / best judgement, Prioritize tasks that have the most value-add impact, Excellent interpersonal and communication skills, Effective interaction and collaboration, Adapt the communication style to different audiences, Ability to work on a flexible schedule, Familiarity with Microsoft Office suite, Familiarity with CRM software, Customer service experience, Payment related experience, International experience", "qualificationsPreferred" : "Additional language (eg. French, Portuguese) is a plus, International experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: We, at Flywire, are seeking a Payment Experience Team Lead in the Americas. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. You will be primarily responsible for supporting payer enquiries, serving as a content expert for Flywire payment offerings and products. In addition to this, you will also drive forward the regional Payment Experience Team and be both the key escalation point for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team Lead should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary. You will * Provide solutions to complex issues for payers by phone, chat, and email with speed, professionalism and empathy * Be the escalation point for teammates, serving as a content expert for Flywire payment offerings and products * Be the voice of payers within Flywire escalating insight within the Client & Payment Experience (CPE) Team and beyond, using data and context to highlight areas for optimisation * Work with the CPE Managers to design the regional Payment Experience team directions following the Global CPE direction and the company direction, proactively make plan to optimise our process, drive efficiency and scaling of manual work using data analysis * Drive forward the regional Payment Experience Team, manage the team’s daily operations and projects execution, support team members in reaching the team goals and in their personal development * Handle regular team administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, weekly updates, training and quality review * Be the main representative for regional Payment Experience Team, maintaining connection with both Regional CPE Team and other regional stakeholders for regional related new launch and training material preparation, tracking impact for the related change ## Qualifications Here's what we're looking for: * 4+ years in customer support, with experience informally leading or mentoring teammates * Excellent written and verbal English language skills, additional language (eg. French, Portuguese) is a plus * Customer oriented mindset, able to listen, understand, and find a solution to the most difficult customer requests with professionalism and empathy * Comfortable with multi-tasking; able to work under intense pace and high pressure * Proactive and ambitious learner, able to quickly adapt to the fast changing requirements, remain organized through lots of change and updated materials * The desire to develop leadership skills, to drive a team’s success and support teammates within the role’s scope, being comfortable and composed when either giving or receiving feedback * Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish) * Great attention to details, sensitive to issues or potential issues and proactively seek for solutions * Strong analytical skill, able to use data / best judgement to prioritize tasks that have the most value-add impact * Excellent interpersonal and communication skills to enable effective interaction and collaboration within the team and key business stakeholders. Able to adapt the communication style to different audiences. * Ability to work on a flexible schedule * Familiarity with Microsoft Office suite and CRM software * Customer service experience * Payment related experience (banking, forex company) * International experience (preferred) Technologies We Use: * Zendesk * Google Workspace * Banking and partner back offices * Looker ## Additional Information What We Offer: * Competitive compensation * Employee Stock Purchase Plan (ESPP) * Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) * Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media * Dynamic & Global Team (we have been collaborating virtually for years!) * Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates * Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days! * Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The US base salary range for this full-time position is $55,000-$65,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Hybrid", "summaryDescription" : "Team Lead, Payment Experience, Americas at Flywire. Skills: Payment experience, Customer support leadership, Payer support. Provide solutions to complex issues for payers. 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We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in deﬁning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Product Lead, Predictive Platform Are you a strategic thinker with a deep background in predictive modeling and a passion for leading teams? At 6sense, our differentiation is built on our ability to accurately predict intent and buyer behavior. We are looking for a Product Lead to own our Predictive Platform—the foundational engine that powers our entire intelligence layer and defines how the world's leading B2B brands identify their next customers. This is a Player/Coach role. You will be the primary driver of our core predictive foundation and cross-model initiatives while simultaneously serving as the people manager and program leader for a specialized pod of Product Managers. You will oversee the roadmap for how we train, measure, and scale the models that power everything from Fit and Intent to Engagement and Triage. Why 6sense? AI That Builds Pipe, Not Hype: Our Revenue AI™ identifies accounts ready to buy, crafts the right message, and qualifies meetings automatically. We don’t just surface data—we deliver intelligence and action. Crack the Dark Funnel™: Less than 3% of buyers engage early. We uncover hidden buying signals, decode the “breadcrumb trails,” and help revenue teams connect with buyers in ways they never could before. Orchestrate the Full Journey: From dynamic audience creation to multi-channel engagement, we empower marketers to reach the right accounts, at the right time, with the right message—across advertising, email, web, and sales. Arm Operations Teams: Integrate insights, centralize audience creation, and maximize impact by connecting 6sense with your tech stack. We’re the single canvas for your entire GTM strategy. Your Impact As Product Lead, Predictive Platform, you will: Lead and Scale a Specialized Pod. Act as a formal people manager for a pod of Product Managers focused on specialized modeling and intelligence initiatives. You will be responsible for their growth, performance, and alignment with the broader intelligence strategy. Own the Core Predictive Foundation. Personally drive the strategy for our core models. You will define the roadmap for how these models are consumed by downstream applications across the entire 6sense ecosystem. Drive Cross-Model Initiatives. Establish the global standards and methodologies for ongoing model training, feedback loops, and accuracy measurement to ensure our predictions remain the industry benchmark. Maximize Model Leverage. Enforce a \"build once, use everywhere\" philosophy, ensuring that platform engines provide maximum value to all surface apps and specialized use cases. Be a Strategic Partner to Leadership. Partner directly with the Head of Intelligence Product to align the predictive roadmap with company strategy, surfacing model risks early and identifying opportunities for portfolio tradeoffs. Strategic Themes You'll Drive Customer Trust and Reliability. Drive the strategy for building high-integrity intelligence that is trusted by enterprise leaders and adapts to a wide range of global business requirements. Leveraged Engine Strategy. Move toward an operating model where core predictive engines are seamlessly consumed by all App teams, reducing duplication and accelerating time-to-market. Data-to-Model Integrity. Ensure the connective tissue between our data foundation and our predictive layer is robust and high performing. What You'll Bring People Leadership. Proven experience building and leading product teams. You know how to coach PMs through complex roadmaps and create a culture of high accountability. Predictive Product Mastery. Deep expertise in predictive modeling, machine learning lifecycles, and data science collaboration from a product perspective. You have a track record of shipping complex ML-driven products at scale. Operating Rigor. You build operating rhythms that turn messy data and model dependencies into clean execution. You focus on the methodologies that ensure long-term product performance. B2B Mindset. Strong understanding of B2B data models and how predictive scoring drives GTM outcomes. Experience. 8-10+ years in Product Management, with a focus on AI, ML, or Data Science products, including 3-5+ years of formal people management experience. Why You’ll Love This Role Impact: Your work creates the Predictive Core for the entire company, ensuring our foundational modeling engines remain the most accurate and trusted in the B2B market. Innovation: You will define the Predictive Lifecycle Strategy, building the architectural leverage that allows our modeling teams to move from discovery to platform-wide deployment with high velocity. Growth: Join a rocket ship, learn every day, and accelerate your career in a collaborative, high-energy environment. Fun: We take our work seriously, but not ourselves. Expect GIFs, puns, and the occasional ABM meme. Base Salary Range: $188,997.50 - $255,863.00. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our oﬃces. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com. We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com", "summaryDescription" : "Product Lead, Predictive Platform at 6sense. Define product strategy. Develop product roadmap", "postedDate" : "2026-06-14T20:11:30.091", "createdAt" : "2026-06-14T20:11:30.091", "lastUpdated" : "2026-06-16T02:05:38.233", "ingestTimestamp" : "2026-06-14T20:11:30.091", "mongoId" : "6a2c7ed874d8ee00a0953dde", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 215000, "salaryAnnualMax" : 305000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Roadmap planning" ], "skillCount" : 1, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 736.4389, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2d68a474d8ee00a0bce0a0", "title" : "Payment Integrity Operations Analyst III", "company" : "Blue Cross Blue Shield of Arizona", "industry" : "Insurance", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Payment Integrity Operations Analyst III in the United States, adjusted for mid-seniority, remote work, and the healthcare industry." }, "location" : "AZ Blue Phoenix, AZ 85021", "locations" : [ "AZ Blue Phoenix, AZ 85021", "United States of America" ], "timestamp" : "2026-06-16T01:50:18.442", "fingerprint" : "3aeee2a9b53fb012603ffdcea8d7a9fb3d85746ecaa69058a7c73c7f33a1dfc6", "source" : "workday", "language" : "en", "applyUrl" : "https://bcbsaz.wd1.myworkdayjobs.com/BCBSAZCareers/job/AZ-Blue-Phoenix-AZ-85021/Payment-Integrity-Operations-Analyst---Remore-AZ_R5969", "externalId" : "R5969", "industryFunction" : { }, "locationPoint" : "41.61115,-87.63477", "structuredLocations" : [ { "state" : "Arizona", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Arizona, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: * Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week * Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week * Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month * Onsite: daily onsite requirement based on the essential functions of the job * Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week. **This remote work opportunity requires residency, and work to be performed, within the State of Arizona. ** ## **PURPOSE OF THE JOB** The Payment Integrity Operations Analyst is responsible for supporting payment accuracy and operational effectiveness across the healthcare claims lifecycle, from intake and adjudication through post-payment review, recovery, and provider/member resolution. This role partners closely with Claims Operations, Payment Integrity, Analytics, Clinical/Coding SMEs, and Technology teams to identify claim processing issues, payment risks, and rework opportunities. The analyst applies deep claims knowledge to analyze workflows, validate outcomes, support audits and recoveries, and drive sustainable improvements that reduce provider abrasion, improve member experience, and protect plan assets. Key Focus Areas * End-to-end claims lifecycle expertise (pre‑adjudication, adjudication, post‑payment, adjustments, recoveries) * Payment Integrity operations and audit support * Claims rework and root-cause analysis * Data analysis and operational reporting * Cross-functional collaboration and issue resolution ## ## ## **QUALIFICATIONS** **REQUIRED QUALIFICATIONS** **Required Work Experience** * 4 years of experience in healthcare operations with a strong focus on claims processing, payment integrity, or claims analysis (Level I) * 6 years of experience in healthcare operations with a strong focus on claims processing, payment integrity, or claims analysis (Level II) * 8 years of experience in healthcare operations with a strong focus on claims processing, payment integrity, or claims analysis (Level III) * Demonstrated experience across the full claim’s lifecycle within a healthcare payer environment (All Levels) * Experience analyzing claims data, identifying payment issues, and supporting operational or audit-driven resolutions (All Levels) **Required Education** * High-School Diploma or GED in general field of study (All Levels) **Required Licenses** * N/A **Required Certifications** * N/A **PREFERRED QUALIFICATIONS** **Preferred Work Experience (All Levels)** * Experience in payment integrity, claims auditing, coding support, or recovery operations * Experience working with claims adjudication systems, enrollment systems, or payment integrity vendors * Exposure to process improvement, rework operations, or system enhancement initiatives **Preferred Education** * Associate’s or Bachelor’s Degree in Business, Healthcare Administration, Information Systems, or related field (Level II-III) **Preferred Licenses** * N/A **Preferred Certifications** * CPC, CIC, CCS, or similar coding or payment integrity–related credentials (Level II) * Lean Six Sigma White/Yellow Belt (Level II-III) ## **ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES** **Level I** * Demonstrates solid working knowledge of claims processing and payment integrity concepts. * Independently analyzes claims issues and supports audits, rework, and reporting. * Requires limited guidance for routine to moderately complex work. * Analyze claims processing workflows to identify payment risks, rework drivers, and systemic defects across all lines of business. * Support or lead claims rework and adjustment activities, ensuring accurate resolution and timely completion. * Communicate complex claims and payment integrity topics clearly to both technical and non-technical stakeholders. **Level II** * Applies advanced claims lifecycle knowledge to complex payment integrity and rework scenarios. * Serves as a subject matter expert for claims operations and payment integrity processes. * Leads small initiatives or workstreams and mentors less experienced analysts. * Serve as a subject matter resource for claims lifecycle impacts related to system changes, vendor outputs, and operational enhancements. * Analyze claims and audit data to identify trends, outliers, and root causes driving incorrect payment or rework. * Partner with analytics teams to define reporting requirements and validate outputs used for payment integrity and operational decision-making. * Translate complex claims and system findings into clear business insights for operational and leadership audiences. * Participate in future-state process design and workflow optimization initiatives. * Identify opportunities to improve auto-adjudication, reduce manual touchpoints, and strengthen controls within the claims lifecycle. **Level III** * Leads enterprise-impact operational analyses and cross-functional initiatives that materially improve claims accuracy, payment integrity outcomes, and provider/member experience. * Sets analytical direction for complex problem statements; designs measurement approaches, defines success metrics (quality, financial, timeliness), and ensures insights translate into decisions and sustainable operational controls. * Builds and validates advanced analyses (e.g., segmentation, trending, variance drivers, root-cause hypotheses) and partners with Analytics/IT to improve data quality, automate reporting, and enable self-service operational insights. Define the analytical approach, build credible conclusions from messy/complex data and help drive decisions. * Drives advanced operational efficiency by identifying and eliminating high-cost manual touchpoints, strengthening upstream adjudication controls. * Leads end-to-end process improvement work (problem definition, current-state mapping, root-cause, future-state design, and implementation); develops DLPs/training and partners with stakeholders to drive adoption and measurable outcomes. * Applies advanced critical thinking to ambiguous, high-risk issues by synthesizing policy/contract/system behavior, evaluating competing options, anticipating downstream impacts, and recommending the best path with mitigation plans. * Provides thought leadership and coaching across Payment Integrity and Claims Operations; influences leaders and peers through clear recommendations, risk tradeoffs, and executive-ready communication. **ALL LEVELS:** * Support pre- and post-payment payment integrity activities, including claim selection logic, audit validation, adjustments, and recovery coordination. * Review claims, remittances, contracts, policies, and supporting documentation to validate adjudication accuracy and compliance. * Act as a liaison between Claims Operations, Payment Integrity, Coding, Clinical, IT, and external vendors. * Represent Payment Integrity operational needs in cross-functional forums, backlog prioritization, and system enhancement discussions. * Advance the Rework culture towards one of accountability, collaboration, results-orientation, and most importantly customer centricity. * Provide in depth rework knowledge to staff in order to strengthen and refine the knowledge within the team. * Maintain effective working relationships to ensure teamwork in achieving corporate goals. * The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. ## ## **COMPETENCIES** **REQUIRED COMPETENCIES** **Required Job Skills (All Levels)** * Extensive knowledge of the health insurance industry * Advanced claims and enrollment process and system knowledge * Excellent problem-solving and investigative skills * Excellent relationship building and communication skills * Strong skills in influencing others across teams * Strong written and verbal communication * Strong understanding of healthcare payer claims processes and adjudication logic * Analytical skills with the ability to interpret claims, audit findings, and operational metrics * Working knowledge of medical terminology, coding concepts (ICD‑10, CPT, HCPCS, DRGs), and reimbursement methodologies * Proficiency with Excel and claims or reporting systems **Required Professional Competencies (All Levels)** * The ability to communicate at all levels, the role will require the analyst to be able to communicate effectively with operations users, a peer network of stakeholders, senior executives, technical resources as well as vendor partners. * Analytical skills to support independent and effective decisions * Knowledge of internal departments and operations * Prioritize tasks and work with multiple priorities, sometimes under limited time constraints. Perseverance in the face of resistance or setbacks. * Creative judgment and ability to think strategically. Conceptual and tactical planning skills. * Effective interpersonal skills and ability to maintain positive working relationship with others. * Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, * managers, and subject matter experts. * Systems research and analysis. Ability to write and present business documentation. * Extensive experience and judgment necessary to plan and accomplish goals. **Required Leadership Experience and Competencies (All Levels)** * Experience gaining trust of indirect subordinate staff as well as organizational counterparts to achieve results. * Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. * Ability to help others navigate both ambiguous and highly complex system concepts and fostering discussion and problem solving that maintains a focus on customer experience. * Build synergy with a diverse team in an ever changing environment. * Experience with synthesizing detailed system information and processes to Executive leadership, both verbally and written, in a fashion that is relatable and accessible by non-technical minds **PREFERRED COMPETENCIES** **Preferred Job Skills (All Levels)** * Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones * Advanced PC proficiency * Advanced proficiency in spreadsheet, database and word processing software **Preferred Professional Competencies (All Levels)** * Advanced systems research and analysis expertise * Work with ambiguous and conflicting information while keeping focused on the end goal * Solid technical ability and problem solving skills * Strong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by non-technical stakeholders **Preferred Leadership Experience and Competencies (Level II-III)** * Ability to provide mentoring and technical coaching to indirect subordinates and peers **Our Commitment** AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. 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"yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Tax & Payroll Operations role in the FinTech industry, adjusted for remote work and seniority." }, "location" : "Remote", "locations" : [ "Remote", "New York City, NY", "San Francisco, CA" ], "timestamp" : "2026-06-15T07:47:40.489", "fingerprint" : "96577922dd71b605db904d76243d0ea4be9727dbbeb25cd71cc587d328cd6329", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/check-technologies/f5ac7c07-ddc8-4835-9e30-c442ef69b082/application", "externalId" : "f5ac7c07-ddc8-4835-9e30-c442ef69b082", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 6, "experienceLevel" : "Lead", "technicalSkills" : "AI tools", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Creative problem-solving", "Critical thinking", "Judgment", "Escalation instincts" ], "hardSkillsList" : [ "Filing payments", "Notice diagnosis", "Tax lifecycle", "Filings", "Remittances", "Downstream corrections", "Payment setup", "Payment verification", "Payment troubleshooting", "Payment remediation", "Tax notices", "Root cause analysis", "Agency systems", "Internal workflows", "Complex corrections", "Reconciliations", "Payment misapplies", "Reversals/reissues", "Under/overpayments", "Risk reduction", "Resolution times", "Partner experience", "Tooling", "Validations", "Automation", "Documentation", "Controls", "Runbook creation", "Scalable fix" ], "hardSkills" : [ { "name" : "Filing payments", "level" : "intermediate" }, { "name" : "Notice diagnosis", "level" : "intermediate" }, { "name" : "Tax lifecycle", "level" : "intermediate" }, { "name" : "Filings", "level" : "intermediate" }, { "name" : "Remittances", "level" : "intermediate" }, { "name" : "Downstream corrections", "level" : "intermediate" }, { "name" : "Payment setup", "level" : "intermediate" }, { "name" : "Payment verification", "level" : "intermediate" }, { "name" : "Payment troubleshooting", "level" : "intermediate" }, { "name" : "Payment remediation", "level" : "intermediate" }, { "name" : "Tax notices", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Agency systems", "level" : "intermediate" }, { "name" : "Internal workflows", "level" : "intermediate" }, { "name" : "Complex corrections", "level" : "intermediate" }, { "name" : "Reconciliations", "level" : "intermediate" }, { "name" : "Payment misapplies", "level" : "intermediate" }, { "name" : "Reversals/reissues", "level" : "intermediate" }, { "name" : "Under/overpayments", "level" : "intermediate" }, { "name" : "Risk reduction", "level" : "intermediate" }, { "name" : "Resolution times", "level" : "intermediate" }, { "name" : "Partner experience", "level" : "intermediate" }, { "name" : "Tooling", "level" : "intermediate" }, { "name" : "Validations", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "Documentation", "level" : "intermediate" }, { "name" : "Controls", "level" : "intermediate" }, { "name" : "Runbook creation", "level" : "intermediate" }, { "name" : "Scalable fix", "level" : "intermediate" } ], "majorSkills" : "Tax operations, Payroll operations, Notice resolution, Payment processing", "majorSkillsList" : [ "Tax operations", "Payroll operations", "Notice resolution", "Payment processing" ], "coreResponsibilities" : "Own filing payment operations end-to-end, Diagnose and resolve complex tax notices, Drive complex corrections and reconciliations, Partner with R&D / Product, Partner with cross-functional ops teams, Identify patterns across payments + notices, Propose improvements", "teamCollaboration" : "Cross-functional ops teams; R&D / Product teams", "domainKnowledge" : "Payroll tax compliance; Agency systems; Tax filings; Tax payments; Tax notices; Tax corrections; Tax reconciliations", "domainList" : [ "payroll-tax-compliance", "agency-systems", "tax-filings", "tax-payments", "tax-notices", "tax-corrections", "tax-reconciliations" ], "domainSpecificKnowledge" : [ "Payroll tax compliance", "Agency systems", "Tax filings", "Tax payments", "Tax notices", "Tax corrections", "Tax reconciliations" ], "communicationSkills" : "Translate between detail and framing", "documentationSkills" : "Write runbooks; Create documentation", "continuousLearning" : "Get fluent in niche domain", "innovationCreativity" : "Creative problem-solving", "problemSolvingSkills" : "Troubleshooting; Root cause analysis; Pattern recognition", "outcomesObjectives" : "Reduce risk; Shorten resolution times; Improve partner experience", "qualificationsBasic" : "4-6+ years payroll/tax operations, Demonstrated expertise payroll tax operations/compliance, Comfort owning tax decisions/tradeoffs, Startup or high-growth company background, Judgment and escalation instincts, Track record process improvement, Startup instincts in practice, AI-forward mindset, Communication skills", "qualificationsPreferred" : "Fintech or payroll platform experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT CHECK Payroll is broken. Come fix it alongside a team that’s as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our team, and our mission. We simplify the complex, make a real impact, and create a better future for businesses of every size. As a Tax & Payroll Operations Lead focused on filing payments and notice diagnosis, you will be a key operator in the tax lifecycle—ensuring payments are accurate and timely, resolving complex agency notices, and applying strong judgment to ambiguous tax scenarios. You’ll bring a big-picture understanding of how filings, remittances, and downstream corrections connect, and you’ll help drive improvements that make our workflows more reliable and scalable. IN THIS ROLE, YOU WILL: - Own filing payment operations end-to-end within your scope (e.g., assigned jurisdictions): payment setup, verification, troubleshooting, and remediation when something goes wrong. - Diagnose and resolve complex tax notices, determining root cause across filings, payments, agency systems, and internal workflows. - Drive complex corrections and reconciliations (e.g., payment misapplies, reversals/reissues, under/overpayments), escalating thoughtfully when tradeoffs or risk are involved. - Partner with R&D / Product and cross-functional ops teams to inform system behavior and prevent repeat issues (better tooling, validations, automation, and documentation). - Identify patterns across payments + notices and propose improvements that reduce risk, shorten resolution times, and improve partner experience. TOOLS FOR THE JOB The ideal candidate will have: - 4-6+ years in payroll/tax operations - Demonstrated expertise in payroll tax operations/compliance (e.g., filings/remittances, notice resolution, corrections/amendments, reconciliations), and comfort owning tax decisions/tradeoffs. - Startup or high-growth company background. - Strong judgment and escalation instincts: knows when to self-serve vs. when to pull in the Tax & Compliance Manager / cross-functional partners. - Track record of process improvement: can spot patterns and help drive changes that reduce recurrence (tooling, documentation, controls). - Startup instincts in practice: writes the runbook before one exists, creates lightweight controls/visibility, and turns recurring issues into a scalable fix (not just a workaround). - AI-forward mindset: uses AI tools to move faster (analysis, drafting, pattern recognition) while validating for correctness in regulated work. - Strong communication skills. You can translate between team-level detail and leadership-level framing, and you know which audience needs which version. - A genuine learner. You'll be getting fluent in a niche domain on the job, and you find that interesting rather than uncomfortable. Nice to have’s: - Fintech or payroll platform experience is a plus (e.g., embedded payroll, payments, or compliance tooling). WHAT WE OFFER: For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also offer stock options, flexible PTO and sick leave, up to 16 weeks of fully paid parental leave for new parents, flexible return-to-work arrangements, 9 annual holidays, a 401(k) retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses. The actual annual salary for this role depends on each candidate's experience, qualifications, and location of work. Most new hires are placed near the midpoint of this range to ensure fairness with our existing team's compensation. - The expected range in San Francisco, New York, Los Angeles, and Seattle is between $111,000 and $122,000. - The expected range for all other locations is between $94,000 and $104,000. We accept applications on an ongoing basis with no specified deadline. TRAVEL & OFFICE POLICY The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year. All Checketeers gather in the spring for a required 3-day company offsite. For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events. Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity. -- Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants. ", "summaryDescription" : "Tax & Payroll Operations Lead at Check. Skills: Tax operations, Payroll operations, Notice resolution, Payment processing. Own filing payment operations end-to-end. Diagnose and resolve complex tax notices", "createdAt" : "2026-06-13T23:50:14.173", "lastUpdated" : "2026-06-15T07:47:40.489", "ingestTimestamp" : "2026-06-13T23:50:14.173", "mongoId" : "6a2cc39874d8ee00a0a09c92", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Filing payments", "Notice diagnosis", "Tax lifecycle", "Filings", "Remittances", "Downstream corrections", "Payment setup", "Payment verification", "Payment troubleshooting", "Payment remediation", "Tax notices", "Root cause analysis", "Agency systems", "Internal workflows", "Complex corrections", "Reconciliations", "Payment misapplies", "Reversals/reissues", "Under/overpayments", "Risk reduction", "Resolution times", "Partner experience", "Tooling", "Validations", "Automation", "Documentation", "Controls", "Runbook creation", "Scalable fix", "Tax operations", "Payroll operations", "Notice resolution", "Payment processing", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Creative problem-solving", "Critical thinking", "Judgment", "Escalation instincts", "Payroll tax compliance", "Tax filings", "Tax payments", "Tax corrections", "Tax reconciliations" ], "skillCount" : 49, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 727.5326, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69e1043d2beec4dd3def20ed", "title" : "Payments Program Manager, 3P Payment Business Operations", "company" : "Amazon.com Services LLC", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, international stores", "salary" : { "min" : 82700.0, "max" : 129800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, USA", "locations" : [ "Seattle, Washington, USA" ], "timestamp" : "2026-06-14T22:41:50.100", "fingerprint" : "49199886dd439eaa6dfce0ce1fca754242bce5af33eed58a6bd9e1694b0edefb", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10387416/apply", "externalId" : "a9125c8b-b656-4f4c-acff-b37b1863ab04", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "GenAI, LLM", "professionalSkills" : [ "Program management", "Process improvement", "Data analysis", "Business case development", "Customer experience advocacy", "Operational efficiencies", "Escalation reduction", "Partner management", "Voice of Customer", "Roadmap prioritization" ], "hardSkillsList" : [ "Data analysis", "Metrics tracking", "Process definition", "Requirements proposal", "Data gathering", "Issue resolution", "Data presentation", "Scorecard influence" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Metrics tracking", "level" : "intermediate" }, { "name" : "Process definition", "level" : "intermediate" }, { "name" : "Requirements proposal", "level" : "intermediate" }, { "name" : "Data gathering", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Data presentation", "level" : "intermediate" }, { "name" : "Scorecard influence", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Program management, Operational excellence, Customer experience", "majorSkillsList" : [ "Program management", "Operational excellence", "Customer experience" ], "coreResponsibilities" : "Manage operational relationships, Drive business improvements, Drive customer improvements, Define SLAs, Define processes, Track partner metrics, Create GenAI tools, Reduce manual intervention, Improve efficiency, Identify operational gaps, Set operational requirements, Identify business relationships, Build partnership, Support product launches, Drive product operations, Dive deep into data, Collaborate with teams, Assemble project plans, Secure commitments, Resolve blocking issues, Mentor program managers, Develop program managers, Investigate transaction spikes, Resolve leadership escalations, Dive deep into customer journey, Present opportunities, Identify partner system issues, Ensure partner system fixes, Document recurring issues, Facilitate Voice of Customer sessions, Present customer friction, Prioritize improvements, Write CX deep dive documents, Write PRFAQs, Secure business leader support, Influence partner scorecards, Secure partner commitments, Improve system resiliency, Identify customer support gaps, Build knowledge content, Build operational mechanisms, Equip agents, Build GenAI applications, Automate operational tasks, Automate SOPs, Build LLM experiments, Identify potential issues", "teamCollaboration" : "Cross-functional teams; Cross-organization teams; Internal customers; Third party partners; Banking partners; Non-banking partners", "projectManagementSkills" : [ "Program management", "Project management", "Roadmap planning" ], "domainKnowledge" : "Payment operations; Payment products; Installments payments; Buy now pay later; Co-branded credit cards; Private label cards; Shop with Points; Payment partners; Banking industry; E-commerce", "domainList" : [ "payment-operations", "payment-products", "installments-payments", "buy-now-pay-later", "co-branded-credit-cards", "private-label-cards", "shop-with-points", "payment-partners", "banking-industry", "e-commerce" ], "domainSpecificKnowledge" : [ "Payment operations", "Payment products", "Installments payments", "Buy now pay later", "Co-branded credit cards", "Private label cards", "Shop with Points", "Payment partners", "Banking industry", "E-commerce" ], "toolProficiency" : [ "GenAI tools", "LLM applications" ], "communicationSkills" : "Presenting data; Executive presentations", "documentationSkills" : "CX deep dive documents; PRFAQs; Knowledge content", "innovationCreativity" : "GenAI-enabled tools; LLM-powered experiments", "problemSolvingSkills" : "Issue resolution; Root cause analysis; Troubleshooting", "outcomesObjectives" : "Drive measurable business improvements; Drive measurable customer improvements; Reduce manual intervention; Improve efficiency; Improve system resiliency; Equip agents better", "qualificationsBasic" : "3+ years program management experience, 3+ years defining process improvement initiatives, Experience using data and metrics, Experience working cross functionally, 2+ years operational management experience, 2+ years retail management experience", "qualificationsPreferred" : "3+ years driving end to end delivery, 3+ years driving process improvements, Experience in stakeholder management, Experience building processes, Experience project management, Experience building schedules, 2+ years defining program timeline, 2+ years executing program requirements, Experience in payments, Experience in e-commerce, Experience in banking industry, Experience in payments industry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you passionate about customer experience? Can you help drive partner performance and have a track record of contributing on key initiatives? Are you successful at influencing others to deliver when faced with competing priorities? Would you excel at representing Amazon externally? Payment Business Operations manages relationships with payment partners, including co-branded credit cards, private label cards and Shop with Points programs. The Business Operations team supports the Amazon Payment Products working closely with product management, software development and technical operations. Locally, Payments Business Operations works closely with internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. This team also facilitates the local operational relationship with third party payment partners, advocating for customer experience and applying operational improvements. Additionally this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who focus on customer first! The Business Operations Program Manager is responsible for helping drive operational excellence within payments. This role will support US-based external Installments (Buy now Pay later) partner to push excellence and a world-class customer experience for mutual customers globally. This role will also partner with internal customers to identify points of friction, build a business case, propose requirements and advocate for customer experience improvement projects. This role is required to serve as a hands-on analyst, resolving escalations, gathering data and supporting projects. The right candidate for this role is someone who has a strong program management background, is expert working with large, complex data sets, and has the ability to cultivate relationships and earn trust with teams both inside and outside of Amazon. You must be able to thrive in a start-up environment and be willing to not only operate strategically, but roll up your sleeves and help get the job done. You must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. He or she will be analytical in their decision making, with a demonstrated ability to drive issues to completion. Experience in the banking or payments industry is preferred. Key job responsibilities • Manage operational relationships with third party partnerships and internal customer to drive measurable business and customer improvements. • Define SLAs and processes to track key partner management metrics such as incidents and customer impacting issues. • Create GenAI-enabled self-service tools to reduce manual intervention and improve efficiency. • Identify operational gaps in new offerings and set operational requirements for new projects. • Identify key business relationships and build a partnership for understanding challenges and opportunities. • Support and drive customer experience and operations for new product launches. • You will be expected to dive deep in all areas of customer transaction data. This role is both strategic and hands-on. • Ability to effectively collaborate with cross-functional, cross-organization teams to assemble project plans, secure commitments on deliverables, and resolve blocking issues. You actively mentors and develops other program managers within the team. • Understanding technical nuances and Payment experience is a plus ! A day in the life Your day begins with a deep dive into customer data, where you spot a spike in failed transactions and immediately flag it for investigation. A high-severity leadership escalation pulls you into customer issue - a customer can't process payments. You independently dive deep into the customer journey while collaborating with cross functional teams to present short term and long term opportunities for leadership review. You identify a partner system issue, and ensure the fix is implemented while documenting it for your recurring issues analysis against the SLA. You facilitate monthly Voice of Customer session, presenting top customer friction and prioritize improvements. You will also write CX deep dive document and PRFAQs presenting compelling data to secure support from Business leaders on the roadmap prioritization. You influence partner score cards tying them back to service level agreements in partner business reviews, securing commitments from partners on short term and long term initiatives to improve overall system resiliency - all driving measurable improvements for customers. You identify gaps in customer support process and build knowledge content and mechanisms to effectively equip agents to better support our customers. You shift to building a GenAI-powered application that automates recurring operational tasks and SOPs. You build LLM-powered experiments for predictive analytics to identify potential issues before they impact customers. About the team The Payments Business Operations team within Consumer Payments is responsible for driving operational excellence and customer experience of our payment products and manage strategic relationship with our Banking and Non-Banking payment partners. This team specifically leads Third Party Payment (3P) products like Shop with Points and Installments payment offerings. Basic Qualifications: - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - 2+ years of operational and/or retail management experience - Experience in defining and implementing process improvement initiatives using data and metrics Preferred Qualifications: - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - 2+ years of defining and executing against program timeline & requirements experience - Experience in payments or e-commerce Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually", "summaryDescription" : "Payments Program Manager, 3P Payment Business Operations at Amazon.com Services LLC. Skills: Program management, Operational excellence, Customer experience. Manage operational relationships. Drive business improvements", "postedDate" : "2026-06-13T01:30:47.553", "createdAt" : "2026-06-13T01:30:47.553", "lastUpdated" : "2026-06-14T22:41:50.100", "ingestTimestamp" : "2026-06-13T01:30:47.553", "mongoId" : "69e1043d2beec4dd3def20ed", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10387416/apply", "salaryAnnualMin" : 82700, "salaryAnnualMax" : 129800, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Metrics tracking", "Process definition", "Requirements proposal", "Data gathering", "Issue resolution", "Data presentation", "Scorecard influence", "Leadership", "Mentoring", "Program management", "Operational excellence", "Customer experience", "Process improvement", "Business case development", "Customer experience advocacy", "Operational efficiencies", "Escalation reduction", "Partner management", "Voice of Customer", "Roadmap prioritization", "Project management", "Roadmap planning", "Payment operations", "Payment products", "Installments payments", "Buy now pay later", "Co-branded credit cards", "Private label cards", "Shop with Points", "Payment partners", "Banking industry", "E-commerce", "GenAI tools", "LLM applications" ], "skillCount" : 35, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 727.31116, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a30849bf292fd229c0745d6", "title" : "Platform Architecture Lead", "company" : "Factset", "industry" : "FinTech", "salary" : { "min" : 120000.0, "max" : 170000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Platform Architecture Lead in the FinTech industry in London, United Kingdom, adjusted for seniority and company size." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-16T13:04:19.389", "fingerprint" : "0b725213e965633bbb3d5ea83c093d33a7626d52021abda476a7e6f8a74fc6d0", "source" : "workday", "language" : "en", "applyUrl" : "https://factset.wd108.myworkdayjobs.com/FactSetCareers/job/Remote---United-Kingdom/Platform-Architecture-Lead_R32244", "externalId" : "R32244", "industryFunction" : { }, "locationPoint" : "55.3781,-3.436", "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Kubernetes, AWS, Azure, GCP, CI/CD, Container orchestration, Infrastructure-as-code", "professionalSkills" : [ "Platform engineering", "System design", "Architecture reviews" ], "hardSkillsList" : [ "Platform architecture", "Developer experience", "Operational reliability" ], "hardSkills" : [ { "name" : "Platform architecture", "level" : "intermediate" }, { "name" : "Developer experience", "level" : "intermediate" }, { "name" : "Operational reliability", "level" : "intermediate" } ], "majorSkills" : "Platform Architecture, Internal Developer Platform, Cloud Engineering", "majorSkillsList" : [ "Platform Architecture", "Internal Developer Platform", "Cloud Engineering" ], "coreResponsibilities" : "Lead architecture decisions for Internal Developer Platform, Oversee broad-impact projects, Address platform architecture problems, Address platform architecture opportunities, Evaluate third-party products, Select open-source technologies, Define platform engineering best practices, Mature platform engineering best practices, Promote platform engineering best practices, Define reference architectures, Mature reference architectures, Promote reference architectures, Define golden paths, Mature golden paths, Promote golden paths, Engage in architecture reviews, Consult with teams, Advise on platform adoption, Advise on infrastructure patterns, Advise on service design, Inform projects, Work with cloud engineering, Work with SRE teams, Work with security teams, Align architectural goals, Drive architectural governance, Conduct design reviews, Conduct federated review boards", "teamCollaboration" : "Cross-functional stakeholders; Cloud engineering teams; SRE teams; Security teams", "domainKnowledge" : "Financial services; Internal Developer Platform; Platform as a Service; Cloud-native architecture; Modern platform engineering; Developer productivity; Operational reliability; Regulated financial services", "domainList" : [ "financial-services", "internal-developer-platform", "platform-as-a-service", "cloud-native-architecture", "modern-platform-engineering", "developer-productivity", "operational-reliability", "regulated-financial-services" ], "domainSpecificKnowledge" : [ "Financial services", "Internal Developer Platform", "Platform as a Service", "Cloud-native architecture", "Modern platform engineering", "Developer productivity", "Operational reliability", "Regulated financial services" ], "toolProficiency" : [ "Developer portals", "Infrastructure-as-code tooling" ], "documentationSkills" : "ADRs", "innovationCreativity" : "Innovative revolutions", "outcomesObjectives" : "Increase developer productivity; Improve operational reliability; Unlock new capabilities; Accelerate delivery; Enable novel client-facing technologies; Balance developer experience; Meet governance requirements; Meet compliance requirements", "qualificationsBasic" : "B. S. or M. S. in Computer Science, Extensive development and platform engineering experience, Understanding of modern platform engineering, Deep experience with Kubernetes, Significant experience with major cloud provider", "qualificationsPreferred" : "Kubernetes cluster architecture, Kubernetes multi-tenancy, Kubernetes networking, Kubernetes operational patterns, Cloud provider infrastructure design, Cloud provider managed services, Cloud provider cost management, Cloud provider landing zone architecture, Platform architectural directions", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. The Platform Architecture team is responsible for unifying FactSet's developer infrastructure and core technologies — providing a coherent Internal Developer Platform and Platform as a Service to ensure engineering teams have access to the technology capabilities they need to provide world-class financial solutions to our clients in a way that is self-service, governed, and easy to consume. This team is responsible for identifying future evolutions and innovative revolutions of FactSet's core platform components in order to enable increased developer productivity, operational reliability, and to unlock new capabilities that accelerate delivery across all engineering teams or enable novel client-facing technologies. All team members, and in particular this leadership role, have the opportunity to be exposed to the entire FactSet technology stack and every engineering team across the organization as they seek to understand and contribute to key architectural needs. The current focus of the team is on designing and delivering FactSet's Internal Developer Platform as a Platform as a Service — a unified, self-service platform encompassing governed CI/CD, container orchestration, managed platform services (compute, storage, databases, messaging, caching), developer portal, and observability. The goal is to consolidate fragmented internal tooling into a coherent platform experience and expand managed service offerings in a way that balances exceptional developer experience with the governance and compliance requirements of a regulated financial services firm. The Platform Architect role involves guiding the team towards the top priority platform initiatives at FactSet, utilizing a broad understanding of the internal technology landscape, developer needs, and current industry practices, as well as contributing to those projects directly. The successful candidate will ensure productive collaboration with a broad set of internal stakeholders across the SBUs to keep projects on track with the top priority needs and opportunities to deliver value. **Responsibilities:** Key responsibilities of the Platform Architect include: * Leading architecture decisions for the Internal Developer Platform and overseeing the broad-impact projects of the team. * Working on enterprise-wide initiatives to address platform architecture problems and opportunities — from developer experience through to production operations. * Evaluating and selecting third-party products and open-source technologies (platform orchestrators, developer portals, infrastructure-as-code tooling) that contribute to the overall platform landscape. * Defining, maturing, and promoting platform engineering best practices, reference architectures, and golden paths across the organization. * Engaging in architecture reviews and consulting with teams across the organization to advise on platform adoption, infrastructure patterns, and service design — informing the projects of the Platform Architecture team to meet open needs that should be centrally delivered. * Working with cloud engineering, SRE, and security teams to align architectural goals with reliability, cost efficiency, and compliance initiatives. * Driving architectural governance through ADRs, design reviews, and federated review boards that scale decision-making without creating bottlenecks. **Required Skills:** * B.S. or M.S. in Computer Science (or equivalent field). * Extensive development and platform engineering experience with demonstrated performance as a highly technical contributor. * A strong understanding of modern platform engineering, internal developer platforms, and DevOps practices at enterprise scale. * Deep experience with Kubernetes and container orchestration — including cluster architecture, multi-tenancy, networking, and operational patterns at scale. * Significant experience with at least one major cloud provider (AWS, Azure, or GCP), including infrastructure design, managed services, cost management, and landing zone architecture. * Demonstrable insight into platform architectural directions that improve developer productivity, deployment velocity, and operational reliability. * Breadth of knowledge across several of the following areas: CI/CD, infrastructure as code, observability, service mesh, networking, identity/security, and managed data services. * Motivated and capable of helping to construct and influence a broad agenda to improve the platform capabilities and options available to engineering teams across the enterprise. * Strong communication skills for effectively working with a wide variety of stakeholders — from application developers to engineering leadership — across different teams at FactSet. **Desired:** * Exceptional ability to dive into new systems and designs to quickly understand the structure and provide meaningful evaluation, guidance, and identification of alternatives. * Experience designing multi-cloud or hybrid-cloud platform strategies for large engineering organizations. * Experience with CI/CD platform design (Jenkins, GitHub Actions, ArgoCD, GitOps workflows) and deployment governance. * Familiarity with developer portals and service catalogs (Backstage or equivalent). * Experience with infrastructure-as-code and platform orchestration (Terraform, Crossplane, Helm). * Understanding of zero-trust security models, identity frameworks (SPIFFE/SPIRE, OAuth2/JWT), and compliance automation. * Experience operating in a regulated financial services environment. **Company Overview:** FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at [ _www.factset.com_](https://www.globenewswire.com/Tracker?data=_XI1n3vky7tzvKmOIg64VAMf2gfeLXhLWIS-dbiYQsykMJkwMR0ue-olaGTyVNt4YtJmln4JPfS4YyDAhnubBFc6kqHOoiyJrg03yjYDyTfIrExwDluKtmVmj8LZTPPcI4iFxMNdQHlheRyZcv-Qxrw_IKYiAhq91oRL2cAX8YRwhpB_KcvqPwVDnyjQGqMOCujFtAM4GfpxatMpH7Si_uCxk_XyZpKv6Rl5a6kj2NFVPNZcTqE_NqHLwVVlrEQycVSEm7hPM8aekzWy2DuRyRNX6wy7DuoGNFvrY_5LKsBf4YFyo-G0oUSTphnWCgfw99i4Nxh9RiOYXoaVWWQ0LKizT68bQ-KdCoU2PUR1bMyC1gHsQ6qCK34L-rzJeL_r1gK2fa1S1fHKzQ-WVEVsRz1b8Cubqen2NOL6epE3PTSqtq71vI6vGivm2icDB3_Y6q9l6wSvlKektfI3WlZStaavjNoHpF5zGKbOIVRTIan0ZrKTVVnbmK7DY03MBoCg6AhJtLWhxXfg5Yd7sxaeuFUL19G_y4a4y71M42nXdzHp3ZcGNwHRYJgQg_roZgDciuIqUrr99v159fHTxHMGr1QbRxxONNEM7L6WjV6L8gtN1NDQZUQ9N6a8enKj90uSUx-14anRSOyJfhqy79L0O9ugMPBtBwE5sr8ZUuF0QFGkqikF3xTMR_Q8tFndGq4lIRx8ZmY5wJZGBbL9wThnRA==) and follow us on [ _X_](https://www.globenewswire.com/Tracker?data=E1EEA5DnxruDQwOYIVjn6E8lQO1NSFClSua6DYAdia2-hIxRQddVqu07Xz-qtDVaE-cvUovA0ajziCr9J-2qH7ct1AmDWsw3PUK90xhedNaPJ9IRkkLs3Hd3HwN3ruESKVh1f7qPxokDT3al0iI4aClQ5z5CSbpzAoWJ7Oo5gMU88PvcKW0GazQGYk69dwEGBjqtGf70qWJeGbbYRqR9Xb-OtCVaWhyQEZ9-suxCO56JCbEVeP-zQ2_rxLeue-9HW3ca_iHxgnWs7DbskTWh3Aorof1KavBTuZm11zTN9GgS71UWPaqlr7PdSwtBs_xEusjGznqhqnjlUKgKcnWbHC6HjdfVRpBTkgb_JFh9eSQYHHjyiaPNLtU6zMGO6EraQAUNvURVWRj3TMrjNCrLxauUTQfha0haD9YlTVqlTe42x0Zl4pk7V74KL2uLwM5hDu_pqJReENfIaiilMbLiD6HssY1unEfWdCsapkC4CakN4LFDPhZafHBdfvfq0KqBLP_HR1lIdnhsriK6YVo-9rwFRgme_wYUwSmrrR_duqpjXKTFn-3wv2UaneUt6oSiemedvU06bhwSaRV-vPeKzj7gTI5PPC08tOVnmTQeTXqc8a6y4ffBPv9v_C9F5EG20Il_PNYhUb_0XZzbb8FQmAj_iNBv00Vbevzqm6pIVc676lhJczmzTMl9yXK3FomqC60a_cNS4eRzAh4znh-0jGmt2BBqhkqkE5a0aXPE7a-RHACKLQMWRbkkYN2QCfKAc0gAs_zPybs9-U-Co9Uh8GyhCu_DuWwgTRV9PuyiRDDAFwqnBGq1OJQL9CKgpcbWqxA08abvSVAhwrw3oH-1nhWpzz2e4MLdiT6gEqVBF9JKwPaCr3faq7pxYHqYRakdJpWvOGdFxyHtgFScIIIBM_C5aupwsNfhum-6f3aTEUmMT8UtjybUycUdm2lCX8rj-AOQ3u3c5821W5tuWj6uDA-KKYXAS-4WhghirYceK-iuGfVl0ZxzuVCmX2zV7_Kmf8MIaZLoTPXYnp9nKhd0mth4HaMmRKxNugruearYOThd5wYLSOFWduXheHSqOAo2NJsOGvWPhPeOyYKSpQw_V0fkGIYt-uI67ss-3zuC0PdJ6yEYbZ5klWobwFQtKcwmVTNX4gIubc_dyDXU8P6N541UXh0yCEDjljapwiYa7C5qvsGqADbVUgh8vd8xTwt5lnfI6FHQkC-6PQlilXWCGVJm9R38nwIqkNmUJwnyhaUvQO_dUqHG3Ae5UGwMJaycW7y9J8aKHHoLuaxVtgl4IB9Z87uNEtzT1qvqUsJXCVPOl_1-zZk3u2wW2rkxpHWZIlPEt_1xNAKhCoiuK2IpnQ==) and [ _LinkedIn_](https://www.globenewswire.com/Tracker?data=tefzhsWtoCm1Bl4eGm9rl2BvSyMtEAB4U49YHAKMv7flKb3cJiIAGUw9F5C_6KOf0LaPhLFGO8akFwxGebyyts02DXQHm_isi8h57R_JLoidx_XQJhXnedFHWq1zeVN9yz-gWd2e1kfv2lzJfSJ7fCMJe86gT2taUM5QJtQtaGuxcXgN17Hq0vFQmSLvJH8H34FJyYUEjRS7vpAJ_ufjURBf69BCKk5LxMus5cY9T14RidpuQu0MtQ_2U7YBN7Fac9MaZdYmsAgs9jOXj84xwnvbViRPDSVLFztn0DQPvcE9Isl2cg9-4JyU-O448HqgslacOop06z0eiPm0ylr5gohfvLiCPTZVvj_o5T10KO1sEfnhuqMzuWp95cWiTqbKI4_Oh5qo21dLxlatl3nFO2R4vTADJqB3vlp1_XQBsN8ywsbH1Hx69F7gSNp_GmOiCYtRctzSYPxuNEr7xluSUPGRmVYD7rVtKAiJnh88j3AusJ1hcYY8F1dkt_ePaz60XF77Yu3xoDtSVvY8JlG8TsMuXXydkD1_TfrluC9Q3jyH6SW1n8naHt5pvfGw7RnUk6pXnGQYuVSW1dvTpcLGuPppWEP2H98_kMuUyJwRpcxE-vcMhMrPBwpOJf3oqMKomRmCwuEfuRZ_TXybfOqDS9lJszPr9DjpwdoUgU1f-e2tR-Z0Z7DFuicjIn-XS9RrNrekjIXr_9JzX0LnB5l8XWlfDOxBQEqQMOJZ6A-FjCLB2F3-aeTdxzVMGWmQmoFPeyOe6WFXMrWvkovH3yNOopL9EB-eVmpe4S7ESHFROYD2gPNtNpAeZYEmYTl105iuaTXHHZ2d8njPd4MJb2NqP4lJkgsNFB_lUYRNtr05l3xRW0JsPzXE9znsQgiVILVoSusw07h913U2bJyOWcrQdCwQUVkh7CHMli9PyX8iBE42xVlPxcBdH8XFqXBLgYtPZ3k7uk-nyU0olCu3fRqpulUayIEbrIlGLCg_IvHFgkyS9waBmGne7KGeNWMidetjePEp3AXOvt9ohsG0R9CssRY3M0hPurl3xUxtGqU9gQK6KAHdHT5cQZ5e5xud7xeV4whDHap3T3LwBQgNd9gZ_rQj4ybXMX2W5xCCfBl7xPOilFqiS77H2iNjEFA0ofsPnwInmuneBzUKS-HwpbKZxZsLbEdlAG8ChQESOlz47JOnL4LvqQgJsGehpraACGmI8wvED9ooOI9Y4tLaIkRMycfpMZmozP0mUrDiw0uJax4Mb-Kr7RCtHk9NNCneAIODJsPd7S5V1rxof9ukJC6pd_6s7ORhPWwz_SEngrg57ES6JiyLb9owUp71LKsOa08k3fSY5pS9haK2AOiYqk3VjTLY7fcXnpH4Dg-7u8B1EuaEIhYQO8arqcRCSrJsm64epIMGfyzO4LacEHBomEhUUtsMiiyexekvnS0TBOY9B6AWdWSH47TXT3TiWG77Iat0L_Kponz0BhpjzoefDPXbw2YyZp9BjFsY1BFbo3Z6Sz4=). At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.", "summaryDescription" : "Platform Architecture Lead at Factset. Skills: Platform Architecture, Internal Developer Platform, Cloud Engineering. Lead architecture decisions for Internal Developer Platform. Oversee broad-impact projects", "postedDate" : "2026-06-12T03:54:41.307", "createdAt" : "2026-06-16T03:54:41.302", "lastUpdated" : "2026-06-16T13:04:19.389", "ingestTimestamp" : "2026-06-16T03:54:41.302", "mongoId" : "6a30849bf292fd229c0745d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://factset.wd108.myworkdayjobs.com/FactSetCareers/job/Remote---United-Kingdom/Platform-Architecture-Lead_R32244", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Platform architecture", "Developer experience", "Operational reliability", "Platform Architecture", "Internal Developer Platform", "Cloud Engineering", "Platform engineering", "System design", "Architecture reviews", "Financial services", "Platform as a Service", "Cloud-native architecture", "Modern platform engineering", "Developer productivity", "Regulated financial services", "Developer portals", "Infrastructure-as-code tooling" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 725.7435, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc2b074d8ee00a0a07305", "title" : "Implementation Manager", "company" : "Multitude Insights", "industry" : "Customer Success", "salary" : { "min" : 2500000.0, "max" : 4500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Implementation Manager in the SaaS industry, adjusted for lead experience and remote work in India." }, "location" : "Remote ", "locations" : [ "Remote ", "NYC", "Seattle ", "Los Angeles ", "Portland" ], "timestamp" : "2026-06-15T07:17:02.652", "fingerprint" : "ac089eea8273a524b7a870a0a5a0d9cd6ea5bfa7cbf432fa63546f497d9c2bbb", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/multitude%20insights/9a8224f3-9e67-4982-a2ae-e77a6a8d96ff/application", "externalId" : "9a8224f3-9e67-4982-a2ae-e77a6a8d96ff", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Customer success", "Project management", "Change management", "Workflow assessment", "Technical scoping", "Customer adoption", "Training enablement", "Stakeholder communication", "System configuration" ], "hardSkillsList" : [ "Platform configuration", "Workflow mapping", "Onboarding sessions" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Platform configuration", "level" : "intermediate" }, { "name" : "Workflow mapping", "level" : "intermediate" }, { "name" : "Onboarding sessions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Customer onboarding, Platform configuration, Change management", "majorSkillsList" : [ "Customer onboarding", "Platform configuration", "Change management" ], "coreResponsibilities" : "Lead end-to-end implementations, Own onboarding and implementation process, Manage project timelines, Manage stakeholder communication, Drive implementation workstreams, Handle portions of work directly, Configure customer environments, Ensure implementations stay on track, Deliver customer experience, Drive customer adoption, Conduct workflow assessments, Conduct technical scoping, Document current state workflows, Develop future state workflow maps, Guide customers through change management, Collaborate with Customer Success Managers, Deliver onboarding sessions, Deliver training, Deliver enablement, Act as trusted partner, Create scalable implementation playbooks, Create templates, Create processes, Create best practices, Capture lessons learned, Improve how Multitude deploys, Define systems, Define operational infrastructure, Track implementation outcomes, Identify ways to improve speed, Identify ways to improve adoption, Identify ways to improve satisfaction, Partner with Product, Partner with Engineering, Partner with Customer Success, Ensure successful customer launches, Translate customer needs, Translate implementation feedback, Identify implementation risks, Drive resolution across teams, Provide frontline customer insight", "teamCollaboration" : "Internal and external teams; Cross-functional teams; Customer Success Managers; Product; Engineering; Customer Success", "projectManagementSkills" : [ "Project management", "Organizational skills", "Execution" ], "domainKnowledge" : "Public safety; Law enforcement; Gov-tech; Public sector technology", "domainList" : [ "public-safety", "law-enforcement", "gov-tech", "public-sector-technology" ], "domainSpecificKnowledge" : [ "Public safety", "Law enforcement", "Gov-tech", "Public sector technology" ], "communicationSkills" : "Stakeholder communication; Customer communication; Agency leadership communication", "documentationSkills" : "Document workflows; Develop workflow maps", "innovationCreativity" : "Builder mindset; Create systems; Create playbooks; Create infrastructure", "problemSolvingSkills" : "Problem solving; Troubleshooting", "outcomesObjectives" : "Agencies launch smoothly and quickly; Customers adopt BLTN; Implementation processes become repeatable; Implementation processes become scalable; Customer trust strengthens; Customer retention strengthens; Implementation function evolves", "qualificationsBasic" : "6+ years experience, Manage complex implementations, Manage multiple concurrent implementations, Hands-on contribution, Lead customer onboarding, Excellent communication skills, Builder mindset, Balance speed, organization, experience", "qualificationsPreferred" : "Gov-tech experience preferred, Public sector technology experience preferred, Law enforcement-adjacent environments experience preferred, Startup environment experience a plus, Early-stage environment experience a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT MULTITUDE INSIGHTS Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, transforms siloed law-enforcement bulletins and investigative intel into a searchable, AI-powered network that connects cities, counties, and states. Agencies use BLTN to create, share, and link critical information in real time — surfacing patterns analysts often miss and accelerating case resolution across jurisdictions. We're backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County. Our mission is simple: give law enforcement the clarity and confidence they need to protect the public. We turn information into awareness — and awareness into action. If you want to build category-defining technology that directly impacts community safety — and join a team on a hyper-growth trajectory — this is the place to do the most meaningful work of your career. THE ROLE Multitude Insights is hiring an Implementation Lead to own the onboarding and activation experience for new agency partners. This is not a pure project management role — we’re looking for someone who can both coordinate the work and help execute it. You’ll lead agencies from kickoff through go-live, helping configure our platform using tools built by our Engineering team, guiding change management, supporting training, and ensuring customers successfully adopt BLTN as part of their daily workflows. This is a foundational role on an early team. We’re looking for someone with a builder mindset who is excited to create the systems, playbooks, and implementation infrastructure that will scale with the company over time. Implementation at Multitude is core to customer success. Your job is to ensure agencies get up and running quickly, realize value fast, and become long-term partners. RESPONSIBILITIES - Lead End-to-End Implementations - Own the onboarding and implementation process from kickoff through go-live and stabilization. - Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams. - Coordinate and drive implementation workstreams while also handling portions of the work directly. - Configure customer environments using internal tools and workflows developed by Engineering. - Ensure implementations stay on track, within scope, and deliver a strong customer experience. - Drive Customer Adoption & Change Management - Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits. - Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice. - Guide customers through change management and adoption challenges. - Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement for end users and administrators, with shared accountability for equipping agencies to use BLTN independently - Act as a trusted partner to agency leadership, operators, and IT stakeholders throughout implementation. - Build the Implementation Function - Create scalable implementation playbooks, templates, processes, and best practices. - Capture lessons learned and continuously improve how Multitude deploys customers. - Help define the systems and operational infrastructure needed to scale implementations over time. - Track implementation outcomes and identify ways to improve onboarding speed, adoption, and customer satisfaction. - Collaborate Cross-Functionally - Partner closely with Product, Engineering, and Customer Success to ensure successful customer launches. - Translate customer needs and implementation feedback into actionable internal requests. - Identify implementation risks early and help drive resolution across teams. - Provide frontline customer insight that informs product and operational improvements. QUALIFICATIONS - 6+ years of experience in implementation, onboarding, customer operations, project management, or customer success within SaaS, gov-tech, or a similar environment. - Experience managing complex customer implementations with multiple stakeholders. - Demonstrated ability to manage multiple concurrent implementations or projects simultaneously without sacrificing quality or customer experience - Strong project management and organizational skills, with the ability to drive execution independently. - Comfortable being hands-on — not just tracking work, but actively contributing to implementation and configuration tasks. - Experience leading customer onboarding, training, or change management initiatives. - Excellent communication skills and ability to build trust with customers. - Builder mindset with comfort operating in ambiguity and creating structure from scratch. - Ability to balance speed, organization, and customer experience in a fast-moving environment. - Experience in gov-tech, public sector technology, or law enforcement-adjacent environments is highly preferred. - Experience working in startup or early-stage environments is a plus. - Comfortable working in a fully remote environment. - What Success Looks Like - Agencies launch smoothly and quickly. - Customers adopt BLTN as part of their core workflows. - Implementation processes become repeatable and scalable. - Customer trust and retention strengthen over time. - The implementation function evolves into a strategic advantage for the company. - Leadership & Competencies - Builder’s mindset—comfortable creating structure from scratch. - Strategic operator who moves quickly while knowing what scales. - Proactive, data-driven, and high-ownership. - Executive presence and ability to serve as a trusted advisor internally and externally. - Aligned with our core values: Trust, Duty, Urgency.", "summaryDescription" : "Implementation Manager at Multitude Insights. Skills: Customer onboarding, Platform configuration, Change management. Lead end-to-end implementations. Own onboarding and implementation process", "createdAt" : "2026-06-14T05:48:38.590", "lastUpdated" : "2026-06-15T07:17:02.652", "ingestTimestamp" : "2026-06-14T05:48:38.590", "mongoId" : "6a2cc2b074d8ee00a0a07305", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Platform configuration", "Workflow mapping", "Onboarding sessions", "Leadership", "Critical thinking", "Customer onboarding", "Change management", "Customer success", "Project management", "Workflow assessment", "Technical scoping", "Customer adoption", "Training enablement", "Stakeholder communication", "System configuration", "Organizational skills", "Execution", "Public safety", "Law enforcement", "Gov-tech", "Public sector technology" ], "skillCount" : 21, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 725.3716, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30665ef292fd229cfb0955", "title" : "Operations Lead", "company" : "ALO", "industry" : "Retail", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Operations Lead in Santa Barbara, California, adjusted for the retail industry and company size." }, "location" : "Santa Barbara, California, United States", "locations" : [ "Santa Barbara", "California", "United States" ], "timestamp" : "2026-06-16T11:02:59.342", "fingerprint" : "2a3fd17a0c35d4780d0e12ec5aa061e5f8bef24e8a533f1d48bdde83af398b75", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/aloyoga/jobs/6031063004?gh_jid=6031063004", "externalId" : "6031063004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Santa Barbara", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.4221319,-119.7026670" } ], "locationText" : "Santa Barbara, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Client-centric sales", "Talent recruitment", "Talent development", "Performance evaluation", "Cross-functional training", "Business execution" ], "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Operations management, Sales leadership, Client relations", "majorSkillsList" : [ "Operations management", "Sales leadership", "Client relations" ], "coreResponsibilities" : "Drive profitability, Coach to profitability, Drive efficiency, Coach to efficiency, Recruit talent, Develop talent, Evaluate operations associate, Provide constant feedback, Drive individual growth, Drive individual improvement, Ensure cross-functional training, Ensure business execution, Execute operations directives, Execute operations projects, Execute operations initiates", "teamCollaboration" : "Store leadership team; Operations & Visual Manager; Visual Lead; Sales & Service Lead", "domainKnowledge" : "Mindful movement; Studio-to-street philosophy", "domainList" : [ "mindful-movement", "studio-to-street-philosophy" ], "domainSpecificKnowledge" : [ "Mindful movement", "Studio-to-street philosophy" ], "communicationSkills" : "Written communication", "specialRequirements" : "32 - 40 hours per week, Work during Blackout period", "qualificationsBasic" : "2+ Years client-centric sales experience, Proven leadership capabilities, Excellent decision making, Receptive to receiving feedback, Eager to provide feedback, High energy, Upbeat and enthusiastic, Ability to integrate fun and work, Self-motivated, Desire to achieve results, Excel individually, Excel as a team, Excellent interpersonal skills, Excellent written communication skills, Aligns with ALO’s Guiding Principles, Open availability, Work variable shifts, Work peak days, Work weekends, Work during Blackout period", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations responsible for recruitment and development of talent Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader Business Partner Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e. g. from the SCC) Operations Lead Qualifications: 2+ Years prior work experience in a client-centric, sales environment Proven leadership capabilities demonstrating excellent decision making Values feedback, receptive to receiving feedback and eager to provide High energy, upbeat and enthusiastic with the ability to integrate fun and work Self-motivated with a desire to achieve results and excel individually, and as a team Excellent interpersonal and written communication skills Aligns with and embodies ALO’s Guiding Principles Job Level: Associate The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). JUST SOME OF THE PERKS Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees) 401K with company matching (Full-Time Employees) Monthly Store Incentives Clothing Allowance Free yoga classes at any of our Sanctuaries (select cities) #LI-JJ1 #LI-3 #li-onsite For CA residents, Job Applicant Privacy Policy HERE.", "summaryDescription" : "Operations Lead at ALO. Skills: Operations management, Sales leadership, Client relations. Drive profitability. Coach to profitability", "postedDate" : "2026-06-15T23:29:35.410", "createdAt" : "2026-06-15T23:29:35.410", "lastUpdated" : "2026-06-16T11:02:59.342", "ingestTimestamp" : "2026-06-15T23:29:35.410", "mongoId" : "6a30665ef292fd229cfb0955", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Leadership", "Operations management", "Sales leadership", "Client relations", "Client-centric sales", "Talent recruitment", "Talent development", "Performance evaluation", "Cross-functional training", "Business execution", "Mindful movement", "Studio-to-street philosophy" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "_score" : 725.3568, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3051c3f292fd229cf0648b", "title" : "Operations Lead", "company" : "ALO", "industry" : "Retail", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Operations Lead in Bellevue, United States, adjusted for lead seniority and retail industry." }, "location" : "Bellevue, Washington, United States", "locations" : [ "Bellevue", "Washington", "United States" ], "timestamp" : "2026-06-16T07:49:28.095", "fingerprint" : "c27e82abfcf3a2e0a23d1775447bff414ec6e2b4ecc51664e5bbbd8b2f4f03b9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/aloyoga/jobs/6030850004?gh_jid=6030850004", "externalId" : "6030850004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Talent development", "Performance evaluation", "Cross-functional training" ], "softSkillsList" : [ "Leadership" ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Operations management, Sales coaching, Talent development", "majorSkillsList" : [ "Operations management", "Sales coaching", "Talent development" ], "coreResponsibilities" : "Drive profitability, Coach to profitability, Drive efficiency, Coach to efficiency, Recruit talent, Develop talent, Evaluate operations associate, Provide constant feedback, Drive individual growth, Drive individual improvement, Ensure cross-functional training, Ensure business is well-executed, Execute company-level directives, Execute operations-focused projects, Execute operations-focused initiatives", "teamCollaboration" : "Partnership with store leader; Collaborate with Visual Lead; Collaborate with Sales & Service Lead; Partnership with Operations & Visual Manager", "domainKnowledge" : "Mindful movement; Studio operations", "domainList" : [ "mindful-movement", "studio-operations" ], "domainSpecificKnowledge" : [ "Mindful movement", "Studio operations" ], "communicationSkills" : "Written communication", "specialRequirements" : "Open availability, Work variable shifts, Work peak days, Work weekends, Work during Blackout period", "outcomesObjectives" : "Drive individual growth; Drive individual improvement", "qualificationsBasic" : "2+ Years prior work experience, Client-centric sales environment, Proven leadership capabilities, Excellent decision making, Values feedback, Receptive to receiving feedback, Eager to provide feedback, High energy, Upbeat and enthusiastic, Ability to integrate fun and work, Self-motivated, Desire to achieve results, Excel individually, Excel as a team, Excellent interpersonal skills, Excellent written communication skills, Aligns with ALO’s Guiding Principles", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations responsible for recruitment and development of talent Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader Business Partner Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e. g. from the SCC) Operations Lead Qualifications: 2+ Years prior work experience in a client-centric, sales environment Proven leadership capabilities demonstrating excellent decision making Values feedback, receptive to receiving feedback and eager to provide High energy, upbeat and enthusiastic with the ability to integrate fun and work Self-motivated with a desire to achieve results and excel individually, and as a team Excellent interpersonal and written communication skills Aligns with and embodies ALO’s Guiding Principles Job Level: Associate The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). JUST SOME OF THE PERKS Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees) 401K with company matching (Full-Time Employees) Monthly Store Incentives Clothing Allowance Free yoga classes at any of our Sanctuaries (select cities) #LI-JJ1 #LI-3 #li-onsite For CA residents, Job Applicant Privacy Policy HERE.", "summaryDescription" : "Operations Lead at ALO. Skills: Operations management, Sales coaching, Talent development. Drive profitability. Coach to profitability", "postedDate" : "2026-06-15T23:21:08.336", "createdAt" : "2026-06-15T23:21:08.336", "lastUpdated" : "2026-06-16T07:49:28.095", "ingestTimestamp" : "2026-06-15T23:21:08.336", "mongoId" : "6a3051c3f292fd229cf0648b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Leadership", "Operations management", "Sales coaching", "Talent development", "Performance evaluation", "Cross-functional training", "Mindful movement", "Studio operations" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 725.3568, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 54700, "totalPages" : 1094, "hasNext" : true, "hasPrevious" : false } }

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