Neon
FinTech
PaymentOperationsAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Payment Operations Analyst at Neon. Skills: Dispute operations, Fraud operations, Payment performance, Customer success support. Own dispute intake. Compile dispute evidence”
What You'll Achieve.
Maintain resolution SLAs; Track fraud loss trends; Build operational flag anomalies; Reporting accuracy and on-time delivery
Industry & Context.
Root cause investigation; Signal in noisy data
What They're Looking For.
Must Have
5+ years payments operations, 5+ years fraud ops, 5+ years fintech risk, Business-level English proficiency
Nice to Have
Experience at PSP, Experience at Merchant of Record, Experience at digital goods company, Direct experience with global PSPs, Experience with Stripe, Experience with Adyen, Experience with PayPal, Experience with Razorpay, Understand dispute and chargeback mechanics at card network level
What You'll Do.
Compile dispute evidence
Maintain resolution SLAs
Identify systemic patterns
Escalate patterns to leads
Support development of internal dispute tooling
Execute fraud investigations
Review flagged transactions
Maintain fraud case records
Track fraud loss trends
Track authorization rates
Track payment success rates
Own post-launch metric reviews
Build operational flags
Maintain operational flags
Serve as operational point of contact
Conduct deep dives into publisher payment performance
Conduct deep dives into dispute trends
Conduct deep dives into fraud exposure
Produce structured analysis for CS
Support publishers during payment incidents
Investigate root cause
Communicate remediation
Document operational workflows
Maintain process runbooks
Identify automation opportunities
Translate operational gaps into improvements
How You'll Work.
Team & Collaboration
Partner with product leaders; Work across payments; Work across risk; Work across fraud; Work across compliance; Partner with engineering
Full Job Description
ABOUT NEON Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure. As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on. Role Overview Neon is a gaming-focused Merchant of Record platform serving game publishers globally. We process payments across 50+ markets through multiple PSPs simultaneously, operating as the seller of record across card networks, local wallets, A2A rails, and alternative payment methods. This role owns the operational backbone of that system: dispute and chargeback management, fraud operations, compliance monitoring, payment performance tracking, and operational support for Customer Success. The analyst works across payments, risk, fraud, and compliance — supporting the Head of Payments and Risk, Fraud & Compliance Product Leader across all four functions. Scope & Responsibilities Dispute & Chargeback Operations - Own dispute intake, evidence compilation, and resolution across all active payment processors and markets. - Maintain resolution SLAs and win rate targets; identify and escalate systemic patterns to product and risk leads. - Support devel
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