ServiceNowPlatformTeamLead

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story'  Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.  • Own platform availability, performance, and operational health. • Oversee instances (prod/non‑prod), upgrades, patching, and release cycles. • Ensure security, access control, and audit readiness.  • Translate the Platform Owner’s roadmap into executable work plans. • Lead ServiceNow admins, developers, and technical leads. • Ensure consistent delivery practices, testing, and documentation. • Enforce configuration vs. customization standards. • Run technical review boards and release governance. • Manage change control and upgrade readiness processes. • Coach and develop platform engineering talent. • Coordinate partners, contractors, and vendors as needed. • Maintain operational KPIs and executive reporting. Schedule & Presence:  This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday.  Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity. Preferred Qualifications Experience leading teams supporting business‑critical or enterprise‑scale applications. Experience partnering with architecture, security, or compliance teams. Familiarity with vendor and contract management. Experience leading service improve