ProgramManager,PaymentBusinessOperations

Are you passionate about customer experience? Can you help drive operational performance and have a track record of contributing on key initiatives? Are you successful at influencing others to deliver when faced with competing priorities? Are you comfortable serving as a point of contact for external partners while primarily driving internal operational excellence? Payment Business Operations manages relationships with 50+ payment partners worldwide, including credit card gateways and acquirers, co-branded credit cards, private label cards, foreign exchange programs, and more. The Business Operations team supports the larger payments platform, working closely with product management, software development, and technical operations. Locally, Payments Business Operations works closely with internal clients such as Customer Service, Finance, Accounting, and Fraud, as well as third-party partners and banks relied upon to process payments. This team facilitates the local operational relationship with third-party payment partners, advocating for customer experience and applying operational improvements. Additionally, this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who put customers first! The Business Operations Program Manager is responsible for driving operational excellence within payments, with a primary focus on internal operations and cross-functional collaboration. This role will partner with internal customers to identify points of friction, build a business case, propose requirements, and advocate for customer experience improvement projects. The ideal candidate is a motivated self-starter who can work independently in a fast-paced, ambiguous environment with limited supervision. You are a fast learner who can quickly absorb the nuances of Amazon's varied payment offerings and the behavior of Amazon's internal systems. You are analytical in your decision-making, with a