PlatformOperations2

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: ' https://www.hdrinc.com/our-story'  Build and maintain dashboards, alerts, health checks, and service views for VCF platform operations. Define, track, and report on SLOs, SLAs, and operational health indicators for core platform services. Act as an escalation point for platform degradation, recurring alerts, and service incidents. Investigate incidents, correlate telemetry across tools, and coordinate resolution with infrastructure and platform teams. Tune alert thresholds and reduce noise through event correlation, dependency awareness, and operational feedback. Support integration of VCF Operations with Dynatrace, ServiceNow, and other enterprise operations platforms. Conduct post-incident reviews and help drive remediation tasks that improve platform stability and supportability. Establish and refine performance baselines, threshold models, and capacity trending reports. Contribute to automation of operational checks, alert enrichment, reporting, and remediation workflows. Apply established cloud security and compliance requirements in monitoring, operational reporting, and access practices. Schedule & Presence:  This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday.  Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity. Preferred Qualifications Experience with VMware Cloud Foundation Operations / vRealize Operations. Experience integrating observability platforms wit